Sail Date: October 2018
Thiswas our second time on the Norwegian Escape. The staff always does a phenomenal job trying to make it an enjoyable trip for all. I went to the cruise critic meet and greet meeting and it was really great! Our leader Henry facilitated ... Read More
Thiswas our second time on the Norwegian Escape. The staff always does a phenomenal job trying to make it an enjoyable trip for all. I went to the cruise critic meet and greet meeting and it was really great! Our leader Henry facilitated the event. Many of the officers came to introduce themselves, and handed out their business cards to be used in the event you needed assistance.After we went on a well organized room crawl, some of us got together and had a slot pull in the casino. We had so much fun that we had 2 more more slot pulls during the cruise. Although we did not win a big jackpot, the casino was very supportive and gave us a couple of bottles of champagne to use for prizes. I met some really nice people! In my opinion I think that Ravi was the best bartender on the ship. You can find him in the Brewhouse. If you’re really lucky, JR will be playing a piano that night. Don’t miss the Brat Pack or Choir of Man. Such fabulous shows! Read Less
Sail Date: October 2018
What a beautiful ship. All of the crew ,from the wait staff to the room stewards always had a smile on there faces. The food from cagneys,to the garden buffet spot on.the brat pack was a very entertaining show. We had our 10th anniversary ... Read More
What a beautiful ship. All of the crew ,from the wait staff to the room stewards always had a smile on there faces. The food from cagneys,to the garden buffet spot on.the brat pack was a very entertaining show. We had our 10th anniversary dinner at the Haven restaurant, the wait staff were outstanding, they helped me surprise my wife when I gave her a ring. They came out with a cake and a martini glass filled with m@ms to hide the ring and sang let me call you sweetheart. I was happy to say that my wife was surprised and was in tears. This was our 3rd cruise with ncl , And everytime it just gets better and better. We will most definitely be back agin. And will be in the haven agin. Also a very special shout out to Patrick,Chis,and Jackie for always helping with all of questions Read Less
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1 Helpful Vote
Sail Date: October 2018
This is my 4th time sailing with Norwegian, this is by far the prettiest boat I’ve been on. I went with my husband it was our first time traveling to Bermuda. Our cabin was gorgeous and bigger than i expected we booked an ocean view in ... Read More
This is my 4th time sailing with Norwegian, this is by far the prettiest boat I’ve been on. I went with my husband it was our first time traveling to Bermuda. Our cabin was gorgeous and bigger than i expected we booked an ocean view in the 5th floor, we had lots of space for us two even got a separate little livin room area with a sofa and 2nd tv! Plenty of restaurants and things to do on the boat if your okay with paying extra which kinda sucks. We skipped out on a few activities due to all the extra costs. Many shows are reservations only so I suggest reserving shows and dinner in advance online to save yourself time and the possibility of shows being full which they do. Tip plan your days as soon as you get the freestyle, many events overlap so pick what you really want to do and set your timers to avoid disappointment. Really big boat lots of people things get full quick. Unfortunately this trip was cut short and we arrived to Bermuda at 6pm instead of the usual 8am which really messed up some plans, and only gave us one full day of exploring. Bermuda is gorgeous, though it was windy and rained on a off, the sun peaked out every so often. Horseshoe bay is definitely a must see just don’t book through Norwegian take the 7 dollar mini bus right at the end of the pier. Made the mistake of paying 90 with Norwegian for 2 hrs at the beach than 14 roundtrip for however long i wanted. The Bermuda Triangle Cruise was lots of fun also. If you walk up the pier past the bone fish bar there’s an little spot with benches and free WiFi. Number one thing on this boat is The staff. They are amazing I have never had as many friendly and welcoming staff on a boat. Savor dinning room is a must ask to be seated with Santiago he is the funniest most caring guy you’ll meet. He treated us and all his guest like family. Really took care of us and went above and beyond. Read Less
1 Helpful Vote
Sail Date: October 2018
1 = This is our 23rd Cruise: 17 on Carnival + 5 on NCL + 1 on Celestyal. When our 3 kids were small we enjoyed cruising on Carnival = THE FUN SHIP. However, now that our kids are all grown up we have migrated to cruising on NCL. The ... Read More
1 = This is our 23rd Cruise: 17 on Carnival + 5 on NCL + 1 on Celestyal. When our 3 kids were small we enjoyed cruising on Carnival = THE FUN SHIP. However, now that our kids are all grown up we have migrated to cruising on NCL. The biggest attraction to NCL is the Free Style Dining; not to mention that the Customer Service on NCL, throughout the various ranks of Employees is exceptional. Furthermore, the food choices are delightful and the Shows are spectacular. We like crusing NCL so much, that we purchased 4 CruiseNext Deposits on this cruise. 2 = Our favourite NCL Hero on this Cruise was Manuel Santos – Assistant Maitre’D in the Manhattan Dining Room, which we had Dinner 6 out of the 7 nights. From the very 1st night that we dined in the Manhattan Room, we had the pleasure of being served by Manuel & his great Team. We always requested a table under Manuel’s domain, and if we weren’t lucky to get one, we made it a point to let Manuel know where we were sitting, and he would always come over to talk with us. Manuel is an outstanding ambassador for NCL. His “above & beyod” service always with a smile, makes us want to cruise with NCL all the time. We looked forward to seeing Manuel every evening for dinner and were so impressed with his service and attention for detail at the Manhattan Dining Room, as well as the Garden Café. Opportunity for NCL to Improve with the following items/areas: 1. Have a notice at the Manager’s Desk of the Internet Café alerting all users that the Printer connected to the Computer Stations in the Internet Station will be disabled after 11:00 p.m. every evening. Therefore if you need to print any documents, make sure that you do so before 11:00 p.m. On the last evening of this Cruise, I went to the Internet Café at 11:30 p.m., so as to be able to print my Air Flight Boarding Passes, but was unsuccessful. I did send the documents to print, but nothing was coming out of the Printer. I did approach Guest Services at least 4 times to get this matter resolved, but on my last visit, Juan spoke to the Internet Café Manager = Robert (who was definitely not a happy camper in being disturbed this late, to deal with what was an important matter to me). Robert was rude in his tone of voice and he told Juan that the Printer is disabled after 11:00 p.m. I did ask Juan if it would be possible to send my Boarding Pass to one of the Guest Services Team Members, so as to have my Boarding Pass printed, but Juan said that no one in Guest Services had access to Internet!! I did visit the Internet Café in the morning, before getting off the ship to see if the Printer was connected, but no such luck. 2. After we disembarked off the ship at around 9:00 a.m. (Red Tag), it would be helpful to easily locate our baggage if there was a colour coded flag (red in our case) flying at each of the baggage drop off points. 3. After we disembarked off the ship at around 9:00 a.m. (Red Tag), and picked up our baggage, it would make our journey back home more bearable, if there were more US Customs Officers on duty. Only 5 (or 31.25%) of the total 16 Customs Stations were operational, whilst we were waiting in line to clear Customs. Surely for a ship of this size carrying almost 5000 Passengers, one would want to clear out all these passengers in a timely manner! 4. Regarding the operations of O’Sheenan's 24/7 Restaurant, I would like to hear the reason for the undeclared change in policy of not being allowed to take our food from this Restaurant. I had no trouble taking out food from the O’Sheenans when I travelled on the EPIC & STAR in 2016. The Maitre’D on duty would not give me a reason, other that the Policy had changed and he said that he would guide me to a table to order food. Surely there is a bigger problem/challenge of monitoring the food being taken out of the Garden Café to all different places of the ship! This change in Policy does not line up with NCL’s mantra of FREE STYLE DINING!!!! When I eat out at Restaurants and I have left overs, I’m allowed to take home the left overs for the meal that I paid for. 5. Regarding the size of spoons available at the Garden Cafe, I’m puzzled that for eating Cereal, as well as ice-cream the offered size of spoon is that of a serving-spoon. I am accustomed to eating my cereal with a table-spoon, and ice-cream with a teaspoon. As such, it would be nice if you would have a canister/basket with both table-spoons & teaspoons readily available. When I ate in the Garden Café in the morning & at lunch time, I would always have to request for a teaspoon & then have to wait while the server would go back into the kitchen area to get me my teaspoon. 6. I’m puzzled that on Day-7 that the only alert regarding the need to turn our clocks back one hour, occurred as a TIP OF THE DAY in the Day-7 edition of the FREESTYLE DAILY. I think that one needs to make a bigger deal of this matter, along the lines of the efforts made when we had to turn our clocks forward one hour for Day-3. In the Day-2 edition of the FREESTYLE DAILY, the need to change our clocks forward occurred as a TIP OF THE DAY. In addition, we received a coloured alert tag in our Cabin to highlight that we were entering a different time-zone that mandated a change in our clocks. Furthermore there were announcements made of the PA regarding a change in time. 7. NCL needs to up its’ game regarding the Lattitudes Repeaters Party. Surely with all the amazing food available on the NCL-ESCAPE, one could certainly provide a great selection of snacks & not just Cheese & Crackers. On Carnival, they have a Trivial Pursuit set of games pertaining to the Carnival Fleet, with token prizes for the winners. 8. When I booked this Cruise I was under the impression that we were going to be docked in Bermuda for 3 full days. Sadly, we docked at 6:00 p.m. on Day-1 & set sail for new York at 3:00 p.m. on Day-3. Due to a medical emergency on our ship, the Captain cruised at the maximum 24Knots speed, so as to get us into Bermuda over 24 hours earlier than the expected time, so I'm not quite sure why NCL does not plan to allow us to spend more time in Bermuda. I know that a lot of passengers were disappointed with being somewhat short changed!e always requested a table under Manuel’s domain, and if we weren’t lucky to get one, we made it a point to let Manuel know where we were sitting, and he would always come over to talk with us. Manuel is an outstanding ambassador for NCL. His “Above & Beyond” service always with a smile, makes us want to cruise with NCL all the time. We looked forward to seeing Manuel every evening for dinner and were so impressed with his service and attention for detail at the Manhattan Dining Room, as well as the Garden Café. Read Less
Sail Date: October 2018
I wanted to sail on one of the new big ships and the Escape fit this bill. With outside dining and beautifully designed rooms it was wonderful. The food is a big improvement over some of the smaller ships. This trip went to Bermuda and ... Read More
I wanted to sail on one of the new big ships and the Escape fit this bill. With outside dining and beautifully designed rooms it was wonderful. The food is a big improvement over some of the smaller ships. This trip went to Bermuda and we were there for parts of three days. So it was a more restful itinerary than others where you are in a different port every day. Bermuda was beautiful with pink sand beaches and lovely people. No hustle no hassle compared to some Caribbean Islands. You can rent scooters and travel the island. St Georges is a UNESCO site and is a charming seaside village that you can walk around and see forts and visit lovely beaches. The weather rained a little but cleared up most of the time. I would visit Bermuda again and spend more time. Hats off to NCL for a great ship and a wonderful itinerary. Read Less
Sail Date: September 2018
It was close to home so we didn't have to fly and we have never been to Bermuda. Overall the cruise was wonderful but we were a bit surprised and annoyed a bit. 1) The whole 7th floor smelled like smoke and gave us a headache cause ... Read More
It was close to home so we didn't have to fly and we have never been to Bermuda. Overall the cruise was wonderful but we were a bit surprised and annoyed a bit. 1) The whole 7th floor smelled like smoke and gave us a headache cause they allow smoking in the open area of the casino so we didn't gamble even though i really wanted to 2) the food was AMAZINGLY TASTY and FLAVORFUL. they also had a lot of choices 3) Most of the chairs in the sun had towels or personal items on them for hours with no people in site so it doesn't allow others to use it for the purpose for which it is meant. TO SUN BAITHE. 4)Plenty of activities but no itinerary for the whole week up front so it makes it hard to plan day by day in advance. 5)the bermuda beaches were fantastic 6) When booking your cruise PLEASE find out the EXTRA CHARGES you will be hit withi.e gratuities per day @ 14.95 per persondarts/bowling/pool all have to use ur swipe card and cost from 2-6$ to play. don't use your phone unless you are ok with 100-250 in inernet charges. most of the extra charges were just not made aware of to us prior but otherwise we had a lot of fun. i would recommend this cruise unless you like to gamble and shop on the boat and you don't like smoking. Read Less
1 Helpful Vote
Sail Date: September 2018
Wanted to do a cruse since we had not done one since 2005. We had never been to Bermuda so we choose this destination but never got there due to Hurricane Florence. NCL changed the cruise to Florida, then a stop to NCL private island and ... Read More
Wanted to do a cruse since we had not done one since 2005. We had never been to Bermuda so we choose this destination but never got there due to Hurricane Florence. NCL changed the cruise to Florida, then a stop to NCL private island and then on to Nassau but that was canceled on Wednesday, 9/12 around 6pm so we could arrive on time back into port on Sunday, 9/16. I realize safety is a major concern and I don't have issues with that. What upsets us is the fact that the cruise to the Bahamas is cheaper than going to Bermuda. NCL did not do anything for us in the form of some compensation or a discount on a future cruise to Bermuda. Remember take care of your customers and the money will follow. Apparently no one understands this at NCL. I would also like to point out that our stateroom attendant had to be reminded about cleaning the bathroom, providing wash cloths and towels as well as pool towels in addition to keeping the ice bucket full. Bartenders were extremely rude if you were on a soda package and only ordered soda and no alcohol. They never smiled or said thank you. They acted like they were doing you a favor. Lastly several shows were canceled due to the storm as entertainers could not get on the ship. NCL did not to make up for this. The last three days at sea were boring.They even had issues with the slots not working one evening due to a program glitch. I asked NCL what they were willing to do for us and they informed me that nothing was going to be done...no refunds, no discounts, etc. If you decide if you want to sail with them! If you do good luck!! Read Less
2 Helpful Votes
Sail Date: September 2018
I have only experienced NCL on the cruises I have been on. The reason I keep booking with NCL is the on board staff. I cannot praise the stewards and eateries staff enough. Everyone is so friendly and courteous...always above and beyond. ... Read More
I have only experienced NCL on the cruises I have been on. The reason I keep booking with NCL is the on board staff. I cannot praise the stewards and eateries staff enough. Everyone is so friendly and courteous...always above and beyond. My only issue with this cruise to no where is just that...we went no where. This was my Honeymoon AND birthday celebration and was a huge disappointment. The embarkation took WAY too long. The hurricane caused the itinerary to be changed and that’s fine. The safety of the staff and passengers was most important. Port Canaveral was horrible. Great Stirrup Cay was a bust. We were only on shore 3 hours before an injury caused our party to have to go back to the ship. It was then decided last minute that we would not be sailing to Nassau but returning to New York. Before we sailed it was announced by 2 other cruise lines that passengers were being refunded some of their money AND being provided with a discount on a future cruise among other incentives. It’s rather disappointing that NCL offered nothing at all to their passengers. With all the money out party spent for 3 cabins you would think NCL would have done something for EVERYONE on board. The only announcement we saw when we returned home was that they were increasing fares starting in October. I think I may have to book with a cruise line that cares about their passengers and not their pockets. Read Less
3 Helpful Votes
Sail Date: September 2018
This was our 11th cruise on Norwegian in about 3 1/2 years. While it isn't a really big deal, we are now Platinum. We had cruised on the Escape before and liked it very much. We were "supposed" to be going to Bermuda, but ... Read More
This was our 11th cruise on Norwegian in about 3 1/2 years. While it isn't a really big deal, we are now Platinum. We had cruised on the Escape before and liked it very much. We were "supposed" to be going to Bermuda, but Hurricane Florence changed our itinerary. (Last year, a week later in September, we has a similar experience going to Bermuda that was interrupted by Hurricanes Jose and Maria.) So, we receive a phone call from Norwegian notifying us of the changes that were being implemented. We were now going to Port Canaveral, Great Stirrup Caye and Nassau. Except we weren't going to Nassau either, that was eliminated due to weather. Which didn't matter all that much to us. We had 3 days at sea going back to NYC. So much for our weather woes... The Escape- a GREAT ship... love it.. my favorite place to visit on the ship is the District Brew House. Not to forget, Cagney's Steak House, La Cucina and Moderno's. All in all, we still managed to have a great cruise. Priority disembarkation in NYC was the BEST ever.. we did the walk off, and were literally in a taxi within about 10 minutes... At Port Canaveral, we took a shore excursion of sorts by taking a $15 shuttle to Cocoa Beach. Dropped us of right next to RonJon, which is a very short walk to the beach..it was an awesome beach day, flawless, quick shuttle ride. Next stop was Great Stirrup Caye, which we didn't get to go to on 2 previous cruises due to rough water. It has been re-done since our first visit and it was much better this time. Walked far from the entrance and found a great shady spot (it was HOT and SUNNY) We were within easy walking distance to the food area and bars where we took advantage of the unlimited beverage package... Then Nassau was cancelled because of weather concerns (we had no issues on the way home to NYC) Anxiously looking forward to our next Norwegian cruise. Read Less
Sail Date: September 2018
It was my boyfriend and I’s first time on a cruise and since we live an hour from NYC I figured I’d give this a try. It was honestly the best time we have both had and was totally worth the money. Boarding the ship was easy and very ... Read More
It was my boyfriend and I’s first time on a cruise and since we live an hour from NYC I figured I’d give this a try. It was honestly the best time we have both had and was totally worth the money. Boarding the ship was easy and very fast. We were on the boat within 45 minutes of arriving at the port. Disembarkation in Bermuda and back in NYC was also very smooth. An answer to the nicotine (and other)vapors- yes you can bring it on the boat. It’s all about how you act so, don’t be stupid. We had the Ultimate Beverage Package and that was by far the best thing ever made because with us, it paid for itself before we even left NY. We payed for WiFi when we were on the boat which was pricy but whatever, we chose to buy it anyway. We mainly dined in the Garden Cafe. It was good for buffet style food and we really had no complaints. Everyone who has complained about it is generally over the age of 50 and or overweight in some type of scooter so if you’re in those categories and are picky about food you should probably consider the dining package. We took advantage of the beverage package in a way that we were always to drunk to see/ remember to book a show onboard but I’ve heard from everyone on the ship that the “brat pack” was the best show they’ve seen. Remember to bring white for the glow party- that was by far the most fun we had on the ship. There wasn’t anyone unsatisfied during it. The only complaint we had was the pool- there is only one adult pool and that’s fine but it’s mostly congested with older guests sitting on the outside of the pool without a bathing suit on or a book in their hand and it’s like, maybe they should have taken a different boat. But ,to each is own and we just found a empty hot tub and lounged in their until the pool was filled with others our age. Everyone we met on board was so nice from the workers to the other cruisers. My boyfriend got sick the second day in Bermuda and everyone who knew he was sick, tried to help him get better and always asked if he was feeling better. Never underestimate the kindness of others. While in Bermuda we did get to go snorkeling on the Restless Native- they’re genuinely amazing and gave us complimentary rum swizzles and cookies while on our snorkeling excursion. Highly recommended. We also did jet skiing- again, highly recommended. And we traveled to horseshoe bay the last day and even though it rained as soon as we got there it was still beautiful. All in all, this was the best time of my life and all I’m saying is, if you have read a negative review it is most likely from a miserable person who feels everyone else should be miserable too. Or from someone who shouldn’t be cruising on a boat with a bunch of younger and middle aged people. *One thing I recommend for water drinkers like myself- the water on board is filtered tap and or sea water and it does not taste like your average Poland Spring. One thing I recommend is bringing a CLOSED case of water and putting it in a duffle bag to bring for the week. They do have flavored water on the boat in the Cafe, they also have water packages but be aware they are not cold. You do have ice in your stateroom but it is something to consider* Read Less
Norwegian Escape Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.0 0.0
Entertainment 5.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.0 0.0
Family 5.0 0.0
Service 3.0 0.0
Value For Money 4.0 0.0

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