515 Norwegian Escape Bermuda Cruise Reviews

We chose this cruise to spend a few extra days in NYC and we hadn’t been to Bermuda before. It was just my husband and I. We have been on several NCL cruises before and had no complaints with them. We were spent a significant portion of ... Read More
We chose this cruise to spend a few extra days in NYC and we hadn’t been to Bermuda before. It was just my husband and I. We have been on several NCL cruises before and had no complaints with them. We were spent a significant portion of our time onboard with the art auctions as that was our primary reason for the cruise. The condition of the ship overall was somewhat rundown. For example, chairs had no padding left in the padded seats. Not quite as clean, bits missing here and there. Our room was okay. Unlike other cruises where the steward introduced himself the first day, we didn’t even see ours until mid-week. A lot of the staff seemed to have an attitude. The food in the buffet area was so-so. Not much variety and there were times the condition was not acceptable (cold eggs, hard edges on French toast). Even some of the specialty dining options were so-so. The French restaurant Le Bistro was very good. Teppenyaki was good but so loud you couldn’t carry on a conversation. The entertainment options were somewhat limited but they did have some great comedy acts. The lines at the guest serves were always long and I know that I had to go back several times over the same issue. Bermuda is beautiful. Clean, very safe, and easy to get around. Since we had 3 days in port, we didn’t schedule any excursions. Took the ferry and public bus to get around. You can also rent scooters. In general, everything is a little more $$ there but worth getting out. Not much shopping other than the usual. Beaches, snorkeling, or scuba is best use of time. Just a warning . . . If you aren’t used humidity, it really hits you . . . Like swimming underwater! Don’t use NCL transportation to the airport. They don’t leave until everyone is on board. After waiting 1 hour, 2/3 of the passengers to Newark hadn’t shown up and we were told if we needed to catch a taxi to make our flight, NCL would reimburse transportation voucher, I’m still fighting with them. Overall, very disappointing experience. I’m not sure if I will cruise NCL again. Read Less
Sail Date September 2019
This was actually our fourth NCL cruise. We have found that certain aspects of NCL have declined over the last few years. Most notably the food. We found the food on this cruise to be mediocre at best with the exception of Cagney's ... Read More
This was actually our fourth NCL cruise. We have found that certain aspects of NCL have declined over the last few years. Most notably the food. We found the food on this cruise to be mediocre at best with the exception of Cagney's and Teppanyaki. The Bistro was okay but La Cucina very average. The buffet was very disappointing with poor selection and okay food. One big sore point for me was the Cigar Lounge. I occasionally enjoy a good cigar and had recently cruised on the Joy and found the Cigar Lounge a very enjoyable experience. Unfortunately not the case on the Escape. One of the first things I did after boarding was go check out the Cigar Lounge and to my dismay found it full of people smoking cigarettes. It actually looked like a fog in the room. A woman saw me looking in the door and her look almost dared me to come in. I approached the bar staff adjacent to the lounge and asked why there were cigarettes in the lounge. At first I was told they weren't supposed to be in there and then that they were allowed to be there. I later spoke with a ship's officer to complain and was told that since they no longer allowed smoking on the outside areas of deck 8 they had decided to let cigarette smokers use the lounge. When I asked why it is not allowed on other NCL ships with Cigar Lounges, I was told that each ship made their decisions. I am sorry, but I refuse to try and light up and enjoy a $20 cigar in a room full of cigarettes. I know to some this may sound petty but I had actually gone out and purchased some high quality cigars to enjoy. This now makes our second NCL cruise where we have no interaction with our Steward. Our cruise in July we never saw our Steward until the last morning when he wanted to know if we were leaving so he could be begin cleaning the room for the next cruise. On this cruise we searched out our steward on the first day to make contact. We introduced ourselves and then that was the last time we spoke with him the entire cruise. We have found on other cruise lines that our cabin stewards greet us by name and continually check to see if we need anything. No so with NCL. Embarkation was a nightmare. We were delayed getting back to port due to Dorian. After arriving 8 hours late, we had to find a place to wait to leave the ship. This was made more difficult because no one was allowed on deck 7. I have a bad knee and finally was directed by an officer to Cagney's were I was able to find a seat. After leaving the ship that were not allowing cabs to pick up in front of the terminal so were forced to cross a busy street and was a block or so so we could then get a Lyft driver. Since I always like to try and find some good, we attended the show After Midnight. It was exceptional. The singers dancers and the band were great. It was a high quality production. One thing I can say for NCL is that their shows tend to rise above the rest. We were onboard attending a VIP art event and found the gallery staff and the ship's staff working the event to be outstanding. Unfortunately for the negative reasons above, we will have to think twice about cruising with NCL in the future. Read Less
Sail Date September 2019
Friends and family had nothing but praise for this cruise line. Unfortunately the embarkment was 45 min off and disembarking was a hectic cluster as the cruise line did not follow their own policy. As we did obtain their green banding and ... Read More
Friends and family had nothing but praise for this cruise line. Unfortunately the embarkment was 45 min off and disembarking was a hectic cluster as the cruise line did not follow their own policy. As we did obtain their green banding and waited for our call as told...when our call came we found the whole ship and passengers were left in an unruly manner. Causing mass confusion. Which makes one wonder what what would happen in the event of an emergency. Our cabin was not cleaned to the standard we had expected with dust and hair found sporadically around the room. When returning to our cabin after many hours we had to ask or forgo cleaning of our room on many days and fill our towels ourselves. In all fairness our dining was 5 star. Entertainment and activities were in abundance. It did take multiple calls and 3 days to get water for my husbands cpap. Bermuda itself is a beautiful island but the excursions, for the cost, was not actually worth the money. Read Less
Sail Date September 2019
Heard good things about Norwegian Escape. Have always been loyal to royal Caribbean. Ground transport from LaGuardia to the cruise terminal and as horrible. Took 2 hours. Buses were not called to pick us up until after they confirmed ... Read More
Heard good things about Norwegian Escape. Have always been loyal to royal Caribbean. Ground transport from LaGuardia to the cruise terminal and as horrible. Took 2 hours. Buses were not called to pick us up until after they confirmed the number of people waiting. We were corralled in an air at the airport with no seating. Food servers in the restaurants did not know their menus or the side dishes that came with them. The stateroom crew were the best. The most pleasant and most accommodating. Disembarking was horrendous. Took an hour to get off the ship once we got in line. We missed our flight which Norwegian had booked. The ground transport to LaGuardia took forever and they don’t drop you at your terminal. They drop everyone at terminal A and then you are on your one to get to your correct terminal. We barely made out 2nd flight and had to pay an additional $150.00 for Norwegian’s mistake. The night at Cagney’s was ruined because they charged us $7.20 for sparkling water, even though we have the premium drink package. Internet service was terrible. The 250 free minutes are used up waiting for text messages and emails to go through. Had to pay an additional $85 for unlimited internet but only one of us go be online at a time. Very annoying! Read Less
Sail Date September 2019
We always choose ncl as our favorite cruise line. Booked this same ship for another cruise. The ship is wonderful, clean, welcoming. Ate lobster at Bayamo twice and Cagneys once. Moderno with the salad bar never disappoints. Crew was ... Read More
We always choose ncl as our favorite cruise line. Booked this same ship for another cruise. The ship is wonderful, clean, welcoming. Ate lobster at Bayamo twice and Cagneys once. Moderno with the salad bar never disappoints. Crew was pleasant and nice! Great cruise in all BUT.... It took till Wednesday to get all our platinum latitudes perks. Had to stand in line three separate time to accomplish this. Parents with young children and the drinking package. A good idea?? What happened to those days when there were minimal children on a cruise. they should have been in school. So many uncontrolled toddlers running and screaming in public areas. And older children sitting on stairs. Parents should be asked to control these children as to not disturb others. The buffet area would be wonderful if an adults only area is set up. Disembarkment was an epic fail. The color system they use only works when it is enforced. The higher ups need to revamp their system to guests to not get hurt or pushed on the stairs. It was awful! Read Less
Sail Date September 2019
I chose this cruise due to the commercialization I had seen. It is nothing but a nightmare with small pools that had so many people you couldn’t move in it. In size they must have been maybe 20 x 20 (if that). The buffet was terrible the ... Read More
I chose this cruise due to the commercialization I had seen. It is nothing but a nightmare with small pools that had so many people you couldn’t move in it. In size they must have been maybe 20 x 20 (if that). The buffet was terrible the bacon and the meats were full of fat not drained and climbed down on a large metal tray for you to pick out with prongs. The meatballs they served was soy bean, like rubber balls. Most of the food is eaten barely half and look around all the people are throwing half the food away in the garbage. The Stewart was fair although nothing really significant in his service. The price of this cruise was outrageous, almost $1300 apiece just for a balcony room. I imagine the Cove Haven part of the ship upstairs was much better than the average reservations. ( at least I hope so. ) You had to pay for every little thing, even a bottle of water. You had no choice but to pay the outrageous price for the water and my girlfriend had one drink, a margarita, it cost $15. In sum, for the price I paid I would not recommend this to anyone, maybe half the price I paid I would consider it. Read Less
Sail Date September 2019
The water was so blue! Bermuda is gorgeous. The best beaches, everyone was friendly. There is a lot to do in Bermuda. The beaches are absolutely delightful, nothing compares in the US. we had such a great time on the ship. The staff is ... Read More
The water was so blue! Bermuda is gorgeous. The best beaches, everyone was friendly. There is a lot to do in Bermuda. The beaches are absolutely delightful, nothing compares in the US. we had such a great time on the ship. The staff is phenomenal. Very courteous, they went above and beyond. I highly recommend the beverage/drinks packet added to your ticket. It makes everything easier and boy were those drinks yummy. There were several bars on the ship and there were at least 10 total if not more. The restaurants were yummy, again the servers were awesome. The buffet was really good. I loved the variety and freshness. This is a trip I will never forget thanks to my good friend in NJ. If it wasn't for her, I would have never experienced the serenity of watching one the great oceans of the world. I would love to go on another Norwegian cruise, I would not hesitate for a minute to book it. Read Less
Sail Date September 2019
I chose this ship because our friends had planned this trip and the convenience of the port. We had a wonderful time going to Bermuda. This was our first time on an Norwegian cruise line. The ship was very big with lots of activities to ... Read More
I chose this ship because our friends had planned this trip and the convenience of the port. We had a wonderful time going to Bermuda. This was our first time on an Norwegian cruise line. The ship was very big with lots of activities to do. The captain was very careful to avoid the hurricane Dorian when we were going to Bermuda. The staff was very friendly and accommodating. The food of course wasn’t the best but still tasted good. I would have to thank the guest manager for treating us very special. I would have to say we want to try the Norwegian Escape again. This was also our first time doing a meet and great and the slot pull which was lots of fun. The captain was also careful with the hurricane going back home. Although we had arrived late we came back to port safe and sound. Read Less
Sail Date September 2019
We chose this cruise because it had been a few years since we sailed Norwegian. We previously sailed the Jade, and enjoyed it. Also, the NY pier is a 3 hr drive from our home. Bermuda is beautiful and I can leave a review regarding ... Read More
We chose this cruise because it had been a few years since we sailed Norwegian. We previously sailed the Jade, and enjoyed it. Also, the NY pier is a 3 hr drive from our home. Bermuda is beautiful and I can leave a review regarding that on a Bermuda board, but for this review I am limiting my review to our time on the ship. The good: -Embarkation went smooth, less than 1.5 hour wait. -Sitting outside at the waterfront and dining during sunset. -Amazing view from an aft balcony -The drinks/drink package -Shows, particularly comedy, Marva Hicks, and wine lovers musical. The good and bad: The spa I bought over $800 worth of services and enjoyed it all. One down point here: I did purchase a nail fix as my most inexpensive service, $15 plus tax, to glue a piece of my nail down that was beginning to break. A couple of hours afterwards, it fell off anyway and the spa assistant manager refused to give me a refund. Because of this, I will probably not use the spa again even though the rest of the services were spectacular. I was even able to purchase the Keratase products I use on my hair here. My “vacation hero” was Amir from India who works in the hair salon. He was very personable and gave me a wonderful haircut. The bad: -Food. The food is generally not good on this ship. I am referencing the taste and beyond. The beyond refers to the night my husband and I repeatedly went to the bathroom with upset stomachs. My husband also orally could not keep any food down the same evening. The remainder of the cruise was full of upset stomachs, bathroom trips, bloating and gas. We both experienced this. I am probably used to a high quality of food but whatever the reason may be, we either didn’t like the food or became sick 60-70 percent of the time. On the ferry into Hamilton, Bermuda, other passengers also expressed their dissatisfaction with the food. Your best bets our the main dining rooms at lunch rather than the buffet and specialty restaurants at dinner, particularly Cagney’s and Teppanyaki. We ate everywhere except Le Bistro and Pinchos Tapas Bar. Staff onboard: Some staff members were exceptional, including our cabin steward Rochelle, guest service employees, Amir and Christina in the spa, bartenders and various waitstaff and we tipped amply on top of the automatic gratuities to show our appreciation. I suggest everyone do the same if they are willing and able. The problem with this ship is that service is hit or miss. We had very dismissive and slow service in La Cucina, for example. Also, when we called restaurant reservations to cancel reservations and free them up for others (after already making replacement reservations on our app), the female rep who answered was short tempered and impatient on multiple occasions. We were shocked that was the case when we were being courteous to other guests. Layout of the ship: The guest services, Internet cafe, main big screen interior television, bar, espresso shop and shore excursions are all in the same location with the art gallery not far away. Too many people are converged into this area of the boat at all times. There are also people walking slow and looking at art making it more congested. I have been on smaller ships that did not feel as cramped, including the Jade. I’ve also been on large ships that did not have this problem, such as MSC. In fact, Norwegian could take lessons from MSC as to how to lay out a large ship. -Disembarkation: Was a crap show. Our ship arrived into port late due to Hurricane Dorian and started disembarkation at 2:45. They gave out different colored luggage tags which were supposed to correspond with your disembark time. No one from Norwegian actually checked the tags until midway into the line or more and everyone appeared to converge on the gangway at the same time. Lots of people were visually frustrated and some verbalized it. -Water: Norwegian bring bottled water back to premium beverage package. It’s ridiculous that on a ship with wine and liquor everywhere, water appears to be its most expensive asset. Miscellaneous: Parking: We used a parking app, Park Whiz, to book a spot on 58th in walking distance to the pier. Very convenient to the pier. Shore excursion: Did not do an organized excursion, instead rented a Twizy during whole time docked. We visited Warwick Long Bay and John Smith Bay beaches and highly recommend both. The Twizy is uncomfortable for the rear passenger but a necessary evil to get around on your own unless you take a cab or bus or stay close to the ferry terminal. Visual appeal of Escape: 10/10 exterior. Inside, however, could use some color and rooms in need of refurbishment. I added this to miscellaneous as it is purely subjective and thus, I have tried not to base my review on. Read Less
Sail Date September 2019
We have never been to Bermuda so decided to try cruising from New York on the Escape. This was our first time being on one of the larger Norwegian ships. Embarkation went smooth and we were on the ship around 12:30 and went directly to ... Read More
We have never been to Bermuda so decided to try cruising from New York on the Escape. This was our first time being on one of the larger Norwegian ships. Embarkation went smooth and we were on the ship around 12:30 and went directly to book our shows for the week. We then had lunch at O'Sheehan's and then familiarized ourselves with the ship until we were able to get in our room. The ship is huge but most of the restaurants/bars/entertainment are located on 3 levels. Our room was 15712 and it had balcony. The bathroom was quite roomy. We only ate at the complimentary restaurants. The food was good but the choices were a little repetitious. Make sure you see The Choir of Man show and Howl at the Moon. Very fun! Pool area is nice but the pool is small and it was always full with people. Embarkation was also smooth but we booked a transfer to the airport thru the ship and the driver of the bus had never driven to the airport before so it took us a little longer. Read Less
Sail Date August 2019
My wife and I have been cruising with NCL for about 10 years and 17 cruises. This cruise was for our 20th wedding anniversary. We decided to get a Haven suite. Our previous cruise had too many children so we had thought that the Haven ... Read More
My wife and I have been cruising with NCL for about 10 years and 17 cruises. This cruise was for our 20th wedding anniversary. We decided to get a Haven suite. Our previous cruise had too many children so we had thought that the Haven would have fewer children. The children were from age 6 months on up. We were very wrong. The entire ship was overrun with babies & toddlers. The strollers were clogging the elevators and the walkways. Every restaurant had at least one screaming baby (including the specialty restaurants). Even the Haven area was mostly unusable as the pool area was completely taken over by young children. The service was, as always, spectacular. Every NCL staff member we encountered was pleasant and friendly. The food was equally spectacular. The only problem we had was everything was so good but one can only eat so much. The entertainment was great. We loved the comedy shows. The shows in the Escape theater were very good. However, it appears that NCL has shifted their business model to cater to families with young children. It was like being on a Disney cruise. I would strongly recommend that one does not cruise on NCL unless one wants to cruise with a lot of children (and I mean a lot). However, if one is looking for a child friendly cruise line then NCL is a great fit. My wife and I have decided to break from NCL. Our children are grown and we have no desire to share our vacation with other people's children. The Bermuda cruise will be our last that we book. We have already paid for another cruise so we will do that and be done with NCL. I wish NCL the best. I have a lot of great memories from NCL. Read Less
Sail Date August 2019
Very disappointed in the NCL Escape cruise to Bermuda. Smoking is allowed in the casino which located at the center atrium of the ship. Smoke is smelled throughout the ship on ALL levels because of this. Shame on NCL for subjecting us ... Read More
Very disappointed in the NCL Escape cruise to Bermuda. Smoking is allowed in the casino which located at the center atrium of the ship. Smoke is smelled throughout the ship on ALL levels because of this. Shame on NCL for subjecting us to second hand smoke. Smoking is also allowed at certain outside bars located directly adjacent to the children's water park. Children should not have to smell smoke and be subjected to cancer. The overall service staff was rude and not cordial. A bartender at the H20 bar from India yelled at me for not picking up my mixed drinks on time. The guest services person gave me incorrect information on when the time zone change would occur. The NCL mobile app had incorrect information that we were going to be in Hamilton for three days and not the dockyard. Fire alarm testing at 10 am during the breakfast rush is unacceptable. This should have been tested during the afternoon when most are off the ship on excursions. I was excited to take a tour of the bridge and see behind the scenes areas like the kitchen, laundry and engine room like I did on other cruise lines, however, NCL has the nerve to charge $79 per person for this tour of their ship. This is disgraceful. Not having a pitcher of water or bucket of ice in the room, as well as no chocolate at night or towel bunny is cheap and disgraceful. Charging $7 a bottle for water when I have the all you can drink package up to $15 per drink is also disgraceful. Nickel and diming me for port charges for drinks while at NY should be picked up by NCL. Coffee should be served at the tables at the buffet so I don't have to navigate back to my table with piping hot coffee through hundreds of people walking in all different directions. The food and pastries at the buffet and most of the specialty restaurants was subpar with most pasties tasting like they were mass produced and from frozen cartons. The waiters did not show us the proper attention like other cruise lines where you had dedicated waiters. Maybe because their tip is already included! Many of the waiters or waitresses did not understand English and got our drink orders wrong. There were also few food carvings or any other special food nights. The seafood extravaganza was a joke with only peel your own shrimp. No crab legs or anything. The specialty seafood restaurant waitress said not to order the lobster I was craving because its frozen and many people are said to be returning it due to poor taste. The sushi appetizer at the Cagney Steakhouse caused intestinal distress for a day and half. Many of the entertainment shows were sold out immediately as we boarded the ship. The comedy club size is a joke holding about 75 people with a ship of over 4,000 passengers. This show should have been held in the main theater so more people can watch and not be subjected to standing in the rear against a wall. The bar in the comedy club was also closed during a show preventing many people from ordering drinks. Theater showings should be after 10 pm so it doesn't interfere or conflict with my open seating for dinner which NCL prides themselves on. NCL cruise line was very disappointing. I will be going back to Royal Caribbean cruises where they treat their customers with respect and the food is always good. Read Less
Sail Date August 2019
Enjoyed all of the music everywhere-nice touch. GREAT comedy shows, top notch stand up professionals, and plenty of performances! Rowan, the washy-washy singer was delightful. Sadly, the quality of the food in the cafe and the main ... Read More
Enjoyed all of the music everywhere-nice touch. GREAT comedy shows, top notch stand up professionals, and plenty of performances! Rowan, the washy-washy singer was delightful. Sadly, the quality of the food in the cafe and the main dining rooms really plummeted. We could be wrong, but it sure tastes like many or all of the entree's, especially the FISH was pre-cooked and then re-heated. Very dry and salty, all of it. Not one good fish dish the entire trip and NO lobster ever. The desserts tasted like they were full of preservatives too, like they were also pre-made, frozen, thawed then served. They just didn't have that fresh flavor, more like Jewel bakery quality. We thought that the cruise directors did a great job with all of the activities and everyone around the ship was so nice. Our balcony room felt spacious. The room steward was super. Only thing was that the carpet in our cabin was quite dirty, looked like it hadn't been cleaned in a very long time. Wished that there was options for late night dining. Lots of things still going on late into the eve, but the cafe shuts down on some nights around 11:00 and the only option is O'Sheehans-a sit down place with a long line down the halls, and an extremely long wait, or room service at an extra fee. Come on NCL, if you are going to offer late night entertainment, keep the cafe at least partially open. Embarkation & dis-embarkation were very smooth! Read Less
Sail Date August 2019
I chose the Norwegian Escape because I liked the convenience leaving out of NY and I wanted to visit Bermuda, a place I had never been. I also thought the ship would provide constant entertainment for my 7 year old daughter (who celebrated ... Read More
I chose the Norwegian Escape because I liked the convenience leaving out of NY and I wanted to visit Bermuda, a place I had never been. I also thought the ship would provide constant entertainment for my 7 year old daughter (who celebrated her bday during our cruise) and we weren’t disappointed! Between the kids club, daily games and entertainment, pool and slides, arcade, nightly shows, etc. there was always something to do! I was also very impressed with the service onboard- the staff truly works very hard to provide great service and accommodate your needs. I absolutely LOVED the waterfront, the designated quiet area onboard to just lounge and enjoy the sea! I also loved Bermuda although I didn’t get to see everything I wanted to. Horseshoe Bay is an amazing and beautiful beach, enjoyed the snorkel tour (booked through the ship) and shopping. My daughter and I stayed onboard one morning in port to enjoy the pool and slides without the crowds. You really have to find the quiet times (early morning, late in day and days in port) onboard to enjoy pool! On “at sea” days, get chairs early in the morning or you won’t get a seat! I thought the ship was kept very clean and I was happy with my room (although it was an inside room and small, it was in good condition and clean.) The food onboard was good(not great). My favorites were the hibachi specialty restaurant Teppanyaki and O’ Sheehans, the Irish pub. The service at all the specialty restaurants and O’Sheehans was good except at Cagney’s Steakhouse the night we went as it was extremely busy. I loved Choir of Man, one of the shows onboard - I thought it was fun and entertaining and After Midnight had a lot of talented performers. All in all the cruise was a wonderful vacation with very special memories - I plan on booking Norwegian again hopefully soon! Read Less
Sail Date August 2019
The staff and accommodations were wonderful. We were able to relax and had every bit of information we needed to make our vacation spectacular. Great entertainment, good food selection and shore excursions were delightful! We went to ... Read More
The staff and accommodations were wonderful. We were able to relax and had every bit of information we needed to make our vacation spectacular. Great entertainment, good food selection and shore excursions were delightful! We went to the spa several times and were pampered- exactly what a vacation should deliver. The beach in Bermuda was amazing. Recommendation to really explore the area and not just for shopping, but for the beauty and solemnity that the island offers. Bermudians are proud of this paradise as they should be and NCL was able to capitalize on the best offers for each family. The talent and shows were tremendous, well thought through to reach a range of ages and really engaging. Love all the singing and dancing - can’t believe they aren’t all on Broadway already! Would pick this cruise a million times over and tell my friends to do the same. Looking forward to our next adventure and excited to bring more family along! Read Less
Sail Date August 2019
I am a senior citizen and this is my first cruise. The Norwegian Escape is not only beautiful but the people, entertainment, food and hospitality exceeded my expectations. All the ship's restaurants(specialty and complimentary) had ... Read More
I am a senior citizen and this is my first cruise. The Norwegian Escape is not only beautiful but the people, entertainment, food and hospitality exceeded my expectations. All the ship's restaurants(specialty and complimentary) had excellent atmosphere, service and food. The value of the cruise exceeded the cost I paid. The excursions were worth the trip and cost. I enjoyed the bus tour visiting Hamilton and St. George and hearing the history of Bermuda. Our tour guide was very friendly and knowledgeable. The boat cruise of The Rich and Famous was very interesting and informative. Our tour guide was very friendly and knowledgeable. The embarkation and disembarkation went smoothly during the entire cruise and excursions.. The Escape crew was very organized. I was very happy to be in a cabin close to the elevator and mid ship. It was very convenient to attend many entertainment functions and restaurants on other decks. I enjoyed sitting on my balcony and gazing at the beautiful sites. I highly recommend the Escape to anyone who is thinking about taking a cruise. I'm looking forward to my next Escape cruise. Read Less
Sail Date August 2019
always cruise with Norwegian love the service and free style dinning love Bistro ,Cagneys was good and la Cucina was very good all food were very good have no complaints at all on this cruise all the service was amazing include room ... Read More
always cruise with Norwegian love the service and free style dinning love Bistro ,Cagneys was good and la Cucina was very good all food were very good have no complaints at all on this cruise all the service was amazing include room service and casino service.the layout of the ship was nice in a large ship bartenders was very quick and friendly. ii also like the large shower in the room the room seamed big even if wasn't..my wife would like you to include the drinks in the room refrigater included in beverage package including water also have another smoking section beside casino smokeroom and pool deck entertainment was good nice to hear different music in parts of ship which was done good. and I want to point it was nice to have clean machines in the casino that was great, not like the gem had on my last trip where a lot of people was getting sick a lady was snezzing all over the manchines slot Read Less
Sail Date August 2019
I got on Escape quickly after hitting Pier 88 . I was aboard in about 35 minutes . Smooth embarkation . I was in studio on deck 10 , 10551 , I had lunch in Savor and knew it would take time for my room to be ready . I went to spa to ... Read More
I got on Escape quickly after hitting Pier 88 . I was aboard in about 35 minutes . Smooth embarkation . I was in studio on deck 10 , 10551 , I had lunch in Savor and knew it would take time for my room to be ready . I went to spa to get my spa pass sticker and say hello to staff from May cruise . I had dining package so I was able to go to 3 different restaurant , I chose Bayamo and Cagneys and I found out that my hostess was working Bayamo so I went there twice . I knew what the entertainment was like , I went to see Chior of Men and dueling pianos and even did karaoke . Overall entertainment was good . Service throughout the ship was perfect and professional at all times . The Senior staff was always around from Hotel Director to Food and Beverage Director always had my back ! Every place I ate at they knew my name and what I liked for breakfast and lunch . There was only one problem and it has nothing to do with Norweigan . I went to festival on Wednesday , had great time at Dog Pound with friend , then we had to go back to Escape and we encountered a long line in Hamilton Pier , for 9pm return ferry , they put 700 people on 1 ferry . Very unsafe condition ! All and all I was great cruise unfortunately Escape wouldn’t be coming back to NYC , I would definitely recommend Escape for future sailings , staff is excellent from Captain to cabin Stewart . This is my 8th cruise with Norweigan and would recommend them to friends and for 9th cruise my sister will be going with me on Norweigan Customer Service , Host and Hostesses , Spa staff , Wait Staff , Senior Staff were always professional every time I meet them . Departure also went smoothly and with facial recognition it went very smoothly Read Less
Sail Date August 2019
We booked the trip for a 50th birthday celebration and an Anniversary. We booked 4 rooms and had 10 people, 7 adults and 3 minors. In all I must say that we all had a fantastic time on the Escape! To start, the embarkation and ... Read More
We booked the trip for a 50th birthday celebration and an Anniversary. We booked 4 rooms and had 10 people, 7 adults and 3 minors. In all I must say that we all had a fantastic time on the Escape! To start, the embarkation and disembarkation process were very smooth. From the time arriving at the dock at 11:15 we were on-board having lunch by 12 noon. The disembarkation was just as smooth. In reading the past reviews we were very skeptical about the overcrowding and issues with restaurants and shows. Next lets talk about dining, we took the advise of several past postings and we were able to reserve all dining at the restaurants we wanted. We celebrated our anniversary and a 50th birthday dinner for 10 and the service was great as long as you were not in a rush. The staff was attentive and the food in La Cucina and Cagneys was great. The gym was nice, clean and not crowded (7am each day). Even on a sold out ship there was never a wait for any machines. While they try to sell you on spa packages I just ignored them and enjoyed the facilities. The adult pool was very crowded but we had no issue in getting 3 chairs each morning to lay out. It is frustrating to see people reserve chairs and not use them for hours but by day 3 people had no issue asking staff to remove towels so others can sit. The tube slide was crowded on the two main sailing days but the other two slides had nearly no wait. My kids loved it. The bars and entertainment was great. Choir of man was a wonderful show, the piano bar was great and the comedy shows were entertaining. The 5 o’Clock Somewhere Bar was our favorite as it was quiet and the bartenders were great. We were in stateroom 13192 which was a mini suite. The room was clean and well attended. The room was big enough for our family of four. They decorated the room for our anniversary which was a great surprise for my wife. Bermuda was wonderful. We did all our own excursions. We loved the fact that you can come and go as you please off the boat. Golf at Royal Palms was unreal. We loved Calico Jacks , Horseshoe Bay and Tobacco Bay - cliff jumping was fun. Free ferry to St George was perfect. All in all we had an amazing trip and with my kids are the harshest critics on vacations they wanted me to book again for April 2020!!! Read Less
Sail Date August 2019
We selected this itinerary because we were looking for a Zika free destination with the ease of the all-inclusive resorts available in much of the Caribbean. In this regard, the Escape to Bermuda was a good choice for us and our ... Read More
We selected this itinerary because we were looking for a Zika free destination with the ease of the all-inclusive resorts available in much of the Caribbean. In this regard, the Escape to Bermuda was a good choice for us and our four-year-old daughter. We were impressed with Splash Academy, whose counselors worked hard to create a new theme for the kids each day. Our daughter kept telling us we had picked her up too early, which was a wonderful “problem,” as it gave us time to relax, just the two of us. My daughter enjoyed performing in a show on the last day. The boat was clean. Our room was well-kept and most of the staff were courteous, with “hellos” she smiles. Bermuda is lovely and easy to navigate. We didn’t book excursions. The entertainment on the boat was quite good. The Choir of Man show, in particular, had a real artistry to it that I didn’t expect on a cruise trip. All of the performers were talented and well-trained. The issues that arose for us were all due to the extreme over-crowding. We felt like we couldn’t really go in the pools (though my daughter didn’t mind the crowds) or hot tubs. There was a “party” mentality that I’m sure is appealing for some, but was not so for us. A lot of kids were unsupervised and I found myself having to advocate for my daughter many times when other parents were not around to watch their children. The drink package is excellent and worth the price, though because of the crowding, it usually took quite a long time to get a drink. By the middle of the trip, drinks were watered down and we switched to wine and beer, particularly at the pool bar. There were hour-long waits for the slides and often chaos in the buffet area, again, due to the ship being at capacity. It caused frustration amongst passengers and I witnessed rude behavior more than once, which both surprised and disappointed me. The food was fine. Some of it was good, particularly in the Irish pub, but most of it was just “fine” and perhaps a bit repetitive. Would I sale on the Escape again? Yes, but with the caveat that it be during more of an off-season, as the crowds really were a detriment to an otherwise good experience. Read Less
Sail Date August 2019
The itinerary was great and Bermuda is beautiful, but, NCL can use some improvements. Some thoughts: 1. There are too many specialty restaurants and exclusive areas on board which forces the crowds into an area that is comparable to ... Read More
The itinerary was great and Bermuda is beautiful, but, NCL can use some improvements. Some thoughts: 1. There are too many specialty restaurants and exclusive areas on board which forces the crowds into an area that is comparable to smaller-sized ships. 2. Elevator service was insufficient during busier times. 3. The quality of the food in the main dining room was inconsistent and not on par with other cruise lines that we have experienced. Eg. the appetizers were great, entrees meh. 4. My daughter signed up for family karaoke on two different nights. On one occasion, children under 18 years old were told that they may sign up until 10 PM and they would have the opportunity to sing their songs. Everyone who signed up by 10 got to sing. On the second occasion, my daughter signed up before 10 PM, but, the DJ later announced, at 10 PM, that no more children under 18 would be allowed to sing. This is inconsistent and inconsiderate and my daughter was very disappointed. The DJ should have policed the sign up process better and not have let the younger cruisers sign up and wait around for something that was not going to happen. This is not to say that the vacation was a total bust and if it were our first time cruising, we would have been quite pleased. But, compared to other cruise lines that don't have these problems, NCL should take note. Read Less
Sail Date August 2019
I selected this cruise because the port was close to home and I didn’t have to drive or fly anywhere. The ship is very modern and nice. There were many activities on the boat and the food was good. I love the touch screen TV’s on every ... Read More
I selected this cruise because the port was close to home and I didn’t have to drive or fly anywhere. The ship is very modern and nice. There were many activities on the boat and the food was good. I love the touch screen TV’s on every floor, you can make reservations on them too. I also love the itinerary they left the night before for the following day. We got the drink package and Specialty restaurant deal. We ate at the steak house which was delicious, the moderno (Brazilian) and the Cucina (Italian) were okay. The drink package was good many selections and top brands, but you need to request or else they’ll give you the house brands. The only thing I don’t like is they don’t include bottle water. Bermuda was beautiful, definitely stop at horseshoe bay. We didn’t do any excursions because we traveled with our young children and there weren’t too many options for young kids. My kids did partake in the children's camp, they have many activities for the kids all ages. Now the bad. Our personal rep owed us an on board credit and he did not give it to us, I would call him and he would not answer my calls. I called guest services to complain and they don’t care, I left voicemails, spoke to supervisors and got no answers. The money I spent on this cruise was not worth it. Our bathroom smelled like urine the first day we arrived, I called housekeeping to clean it but no one came. My husband got food poison that night at the Manhattan Room restaurant, he lost a whole day because he was so sick. The pool deck chair situation is TERRIBLE, a bunch of chairs with towels and bags and no one sitting on them. The worst part is the staff doesn’t enforce their 60 minutes rule policy. It’s packed during sea days and the children’s water park area is even worse, it’s a bad layout. Nowhere to sit and very small. Overall we had a nice time and made the best of it. Read Less
Sail Date August 2019
We booked this cruise because it was leaving from New York. If you are not a demanding person almost any cruise can be fun. This was our first cruise in about eight years and things have changed. Ships are bigger and everything is louder. ... Read More
We booked this cruise because it was leaving from New York. If you are not a demanding person almost any cruise can be fun. This was our first cruise in about eight years and things have changed. Ships are bigger and everything is louder. We had a mini suite balcony which was half the size of the balconies we used to get. But with all of that we had a great time. With the beverage perks available you aren’t being pestered for drink purchases. The specialty dining perk also was very good. There was never a wait to get into the complimentary restaurants. The pool area was small and crowded but that is because of the other activities on the upper decks. We never had a problem getting a deck chair on the top level deck. Entertainment was good and there wasn’t a problem getting reservations for the shows. Choir of Men was excellent but I wasn’t to thrilled wit After Midnight. Lounge acts were decent. Read Less
Sail Date August 2019
This was our third cruise with NCL and our first on Escape. The ship was beautiful and the crew members were nothing but pleasant, friendly and helpful. My teenage son had a special dietary need. We spoke to the Restaurant manager Jay in ... Read More
This was our third cruise with NCL and our first on Escape. The ship was beautiful and the crew members were nothing but pleasant, friendly and helpful. My teenage son had a special dietary need. We spoke to the Restaurant manager Jay in the morning of day 2. Jay assured my son that he and his staff would do all that they could to help him enjoy the food on this cruise. Thanks to Jay and his team, my son was able to pre-order his meals each day and he was able to enjoy the food that was made specially for him at the main dining rooms and specialty restaurants with the rest of the family. Overall the food on Escape is great. We mostly dined at the three free dining rooms and O’Sheehan. We bought the 3 meal specialty dining package so we have also ate at Cagney’s steak house, Le Bistro and La Cucina. All meals were delicious! We had a lunch at Food Republic and the food was also great. I am especially thankful to the restaurant staff due to their care for my son’s special dietary need. Tanmoy and Estella, two assistant maitre’ds were extremely caring and nice! They constantly checked on my son and wanted to ensure that my son’s needs was being taken care of. Our family stayed at 2 balcony and 1 inside staterooms on deck 11. All rooms were very well maintained and clean. Our room stewards were also very friendly and helpful. We read many reviews before we boarded the ship. Many people mentioned how crowded the pools would be on at the sea days and how hard to find poolside lounge chairs. So our family didn’t hang out by the pool during the first 2 at sea days. Rather we used the pool and the waters slides in the morning of the first day the ship docked at Bermuda. We had so much fun because there were only a few people by the pool and there was no line for the water slides! Since this was our fourth visit to Bermuda, we spent more time on the ship then we had in the past. Entertainment on the Escape is fanatic! I loved the energy of the Choir of Man show. The After midnight show had great singing and dancing. Our family with 2 teenagers also enjoyed the Matt Johnson magic show at the Supper Club, the Escape the Big Top game, the comedy shows, Howl at the Moon dueling piano show, ropes course, and various wine/beer tasting. We had a fabulous vacation on the Escape! Read Less
Sail Date August 2019
We enjoy cruising to Bermuda because we have three days to enjoy the sun the beach and the culture. The Crew consistently asked how we were enjoying our trip and then everything they could to keep us happy. The food was excellent the shows ... Read More
We enjoy cruising to Bermuda because we have three days to enjoy the sun the beach and the culture. The Crew consistently asked how we were enjoying our trip and then everything they could to keep us happy. The food was excellent the shows were entertaining. Overall everything exceeded our expectations. We took the white hot sunset cruise on the rising sun catamaran and it was fantastic. A young couple was on board and they had a guitar and sang songs and got everyone involved while enjoying rum swizzle‘s and seeing a beautiful sunset. We went to Clearwater Beach in St. George and really enjoyed our day. It’s connected to several other beaches where we found ourselves virtually alone and actually got to see turtles along the beach. The island and people are beautiful the ship gave us everything we wanted so I would give it the highest rating for this vacation Read Less
Sail Date August 2019
Norwegian Escape Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 4.0 4.0
Entertainment 5.0 3.9
Public Rooms 4.0 4.0
Fitness Recreation 4.0 3.9
Family 5.0 3.9
Service 3.0 4.0
Value For Money 4.0 3.7

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