Sail Date: October 2018
My family of 4 had a blast on our second NCL cruise (20th total)! No matter your age (our family ages 23, 54, 54, and 75) NCL does a fantastic job catering to you! Embarkation was a little messy, but NCL made it known days prior due to ... Read More
My family of 4 had a blast on our second NCL cruise (20th total)! No matter your age (our family ages 23, 54, 54, and 75) NCL does a fantastic job catering to you! Embarkation was a little messy, but NCL made it known days prior due to the Coast Guard inspection. First and foremost the Manhattan Dining Room did a fantastic job with my Grandmothers Salt free diet! Vincente (Asst. Maitre'D) did a fantastic job catering to her and making sure she was always satisfied. Only one time wash she told they could not make something which was understandable due to it being Cheddar and broccoli soup (cheese=high salt content). One night she had a fantastic seafood alfredo which I tasted and was amazed of the flavor they were able to create! The service in the MDR made our cruise because we did not have to worry about my grandmothers health. By the time we reached home she had lost 4 lbs! The bar staff in the atrium (Archie, Kay, Arvell, and Venus) were fun and attentive as well as Chips Ohoy at the 5' Oclock somewhere bar! The DBH bar was great! Brent and Ravi took time explaining different beers and helped greatly in making selections. Our stay in Bermuda was as perfect as it could be! Bermuda never disappoints (4th time there). Horseshoe bay is always beautiful! Dad and I took a private fishing charter and it was worth every penny. During our trip we only encountered a few negatives. 1-the food in Food Republic was full of salt and the noodles were overcooked (mush)! 2-the one waitress we encountered in Tepanyaki was rude, she stated to us "listen up I will only say this once" not exactly the type of attitude I want to deal with on my vacation. 3- If you have someone in your group who is handicapped leave extra time for navigating the elevators as people in general have no common courtesy. Disembarking went quick and simple besides navigating the elevator! All in all a vacation is what YOU make of it! Read Less
Sail Date: October 2018
I've been on over 13 cruises with Royal Caribbean, Carnival, Celebrity and Princess so far. This is the first time we sailed with Norwegian, but I am sorry to say that this cruise experience was the worst one ever. What a waste of our 10th ... Read More
I've been on over 13 cruises with Royal Caribbean, Carnival, Celebrity and Princess so far. This is the first time we sailed with Norwegian, but I am sorry to say that this cruise experience was the worst one ever. What a waste of our 10th wedding anniversary trip! Embarkation and disembarkation - the previous ship came back 3 hours late and it delayed the checked in process on us. With no announcement and explanation, the check-in counters were closed suddenly. We were supposed to check in at 11:30am, but we ended up sitting on the floor like refugees with no foods, no water till almost 3:00pm. Some staffs in the cruise terminal were kind of rude to us. For disembarkation, it's ridiculous that we've been asked to have color tags on our luggage, but there is no tag available at customer service desk when we went there. Ship - The ship design is good, but the only theater is way too small. We have pre-booked shows, but we couldn't get in and find seats. The celling of restaurants and rooms are too low, it makes people feel so clouded. There are only two swimming pools on this ship. The kids pool is 1.5-1.7M deep, which is too ridiculous and danger for kids to enjoy the pool. Most of times the water slides and pools are closed for maintenance or some unknown reasons. Cabin - rooms is kind of small compare with Royal Caribbean same type of room. The two pull-down beds are kind of inconvenience for us to get on/off the bed. My husband even hatted his head few time on the bed frames. Also, too much stuffs in the mini fridge and we can't put milk or other stuffs for my son. The shelves inside the closet are not really accessible to put our clothes. TV is too small and so limited channel selections. Same show repeated few times a day. When the closet door is open, half of the TV is covered. Dining - foods quality in buffet and dining restaurants are terrible. most of meats are too hard and dry. There are really less variety everyday. Even pizza are dry. We are normally exciting to have dinner in the dining room, but this time we are so disappointed and even skipped half of the dinners during our trip. The median rare steak tasted almost like beef jerk. Hardly any meals are good in the dining restaurants. The only good one that we had good dinner was in O'Sheehan, with the service from Emmanuel Malinga. He is really good to explain the menu and make sure we enjoyed the foods there. Also, 30% of the cups in the Garden Café are dirty. Some still with foods, lip inks and coffee marks in the cups. Entertainment and activities - Out of 4 water slides, 3 of them are closed for maintenance during our trip. There were no water in kids splash zoon. We were trying to exchange clean towels, and there were no clean towels available for the whole afternoon. Shows on the ship are not attracted at all, so boring and feels like only the host and performers enjoyed themselves well. Halloween trick or treat activity for kids was so unorganized with no clear direction, nor fun at all. Rowen from dining restaurants is the only good entertainer and made us smile all the time when we saw him. Service - lots of waiters and waitresses in Garden Café are not working hard as other cruise lines. They don't clean tables faster enough to let the next group of people to eat. We saw dirty dishes on the tables all over. Part of the celling cables behind our table fell down one night when we were having snacks in Garden Café. Someone finally came to check 10 minutes later. On the way sailing back to New York, the ship was shaky for over 24 hours that made my parents, husband, my son and myself all sick and vomiting in the room till the ship finally arrived in New York. The ship left Bermuda 2 hours late and it was trying to speeding up to make it back to New York. I would say the sailing time management is really bad. Because of the sickness, we wasted two days in the room doing nothing during our trip. Overall, it was a terrible cruise experience for all of us. We even decided to cancel the another trip we've booked with Norwegian next year. I don't think any of our family members, nor myself will choose to sail with Norwegian in the future. Read Less
Sail Date: October 2018
Went on this cruise with a friend and found it to be a better cruise than some others I had been on. Entertainment - especially "Choir of Men" was fantastic. Food available in quiet settings which was a good alternative to ... Read More
Went on this cruise with a friend and found it to be a better cruise than some others I had been on. Entertainment - especially "Choir of Men" was fantastic. Food available in quiet settings which was a good alternative to waiting in line. Pedicure was good but sales pitch for weight loss product throughout pedicure was horrible experience. (Found out later I could have requested she didn't do that, but shoudn't have to ask). Cabin very spacious and Casino had great lively staff. Stay in Bermuda was cut short, but wasn't much we missed out on except possibly a day trip to Hamilton. Went on RUM cruise and had a blast - beautiful sunset, delicious rum! Highly recommend that as a side trip. Did a "Cruise Critic" tour of rooms and LOVED the Haven suites! Definitely recommend the Haven for those who can swing them! Our family ocean view room was more than ample though! This vessel much larger than last Norwegian vessel which tells you how long it's been since I went on Norwegian! Read Less
1 Helpful Vote
Sail Date: October 2018
We were finally talked into taking a cruise when my sister and brother-in-law invited us along. I've traveled extensively but had never taken a cruise. I must say that I've never been more thoroughly impressed with an overall vacation ... Read More
We were finally talked into taking a cruise when my sister and brother-in-law invited us along. I've traveled extensively but had never taken a cruise. I must say that I've never been more thoroughly impressed with an overall vacation experience than I was with our NCL cruise. Everything on the ship was immaculate, and there wasn't a place on board that didn't feel modern and fresh. From the overall cleanliness of the cabin, to the pool deck, to the selection of restaurants, there wasn't a single complaint. We tried Cagney's, La Cucina, the Japanese restaurant, the French bistro, and the Bayamo seafood restaurant. Each one was great. (Okay, Bayamo didn't seem to be quite as satisfying as the others, but I'm not sure if it was because it was later in the week or if we were overloaded from our previous experiences.) The bottom line is that we've never experienced better overall quality, even at a resort, than what we experienced on our NCL cruise. It's true that the cabin was cozy, but the bed was comfortable and the shower was perfectly functional. We had a balcony, and that made it great for having morning coffee in private. The "standard" dining options were also outstanding. We had dinner at the Manhattan Room and had breakfast or lunch at the Garden Cafe almost every day. For a buffet, I've never seen a better selection of fresh foods and made-to-order options. As a final note, I expected that the ship would feel crowded. After all, there a lot of people on board. I was very pleasantly surprised to find that there were always lounges, bars, or deck areas that offered adequate privacy and space. Even when waiting for shows, there may have been lines, but they were always managed well. Overall, I'm extremely pleased with my cruise experience, and I can't wait to go again. Read Less
Sail Date: October 2018
combination of relaxation and fun activities, the man choir, after midnight show, ferry to and from the ship dock. The city as a whole Great service from the crew members, the staff member assigned to our room, made sure that our room ... Read More
combination of relaxation and fun activities, the man choir, after midnight show, ferry to and from the ship dock. The city as a whole Great service from the crew members, the staff member assigned to our room, made sure that our room is spotless every day. That is unforgettable for me. The food and services were out of this world. Ms. Mary Grace Siping will go around every morning during breakfast with smile and "Hello" to costumers. Participated and enjoyed the dancing class on deck 6, the music, Deal or no deal. To top it up for me was the Unlimited drinks and specialty food. I added 5 pound getting of the boat after 7 days full of fun. The pictures on my Facebook wall has attracted many comments and likes. My friend loves the picture and already planning another with my friends vacation next year. I am using this opportunity to thank all the 'CREW MEMBERS. You are a great team. Gracias!!!!!!!! Read Less
Sail Date: October 2018
What a beautiful ship. All of the crew ,from the wait staff to the room stewards always had a smile on there faces. The food from cagneys,to the garden buffet spot on.the brat pack was a very entertaining show. We had our 10th anniversary ... Read More
What a beautiful ship. All of the crew ,from the wait staff to the room stewards always had a smile on there faces. The food from cagneys,to the garden buffet spot on.the brat pack was a very entertaining show. We had our 10th anniversary dinner at the Haven restaurant, the wait staff were outstanding, they helped me surprise my wife when I gave her a ring. They came out with a cake and a martini glass filled with m@ms to hide the ring and sang let me call you sweetheart. I was happy to say that my wife was surprised and was in tears. This was our 3rd cruise with ncl , And everytime it just gets better and better. We will most definitely be back agin. And will be in the haven agin. Also a very special shout out to Patrick,Chis,and Jackie for always helping with all of questions Read Less
Sail Date: October 2018
Excellent service. Food and drinks Amazing. Love the night entertainment. I highly recommend the Norwegian escape. Leaving out of NYC was very convenient. The boarding process was quick and easy even though the ship was delayed for 3 hours ... Read More
Excellent service. Food and drinks Amazing. Love the night entertainment. I highly recommend the Norwegian escape. Leaving out of NYC was very convenient. The boarding process was quick and easy even though the ship was delayed for 3 hours due to weather conditions. Stayed in the port of Bermuda for two and a half days .The glass bottom boat tour was fun and very informative. Also included a free drink which was very nice. There was always something to do on the ship during at sea days. Room service foods also very good . The casino was a very nice size and had a good variety of slots and table games. Also the slot attendants very helpful. I also liked the jade players club where you can earn rewards. Guess services also very helpful. Overall the Norwegian escape is a excellent trip and i can't wait sail with Norwegian cruise line again. Read Less
Sail Date: October 2018
My wife and I have taken over 20 cruises, with 6 times on the NCL Breakaway and 3 times on the NCL Gem. And this was our second time on the NCL Escape so we knew what the facilities and service should be. We were not disappointed. First ... Read More
My wife and I have taken over 20 cruises, with 6 times on the NCL Breakaway and 3 times on the NCL Gem. And this was our second time on the NCL Escape so we knew what the facilities and service should be. We were not disappointed. First let me explain that my wife is a travel agent and was on this cruise as a training exercise offered by NCL to learn of the new offerings coming in the future (ships, locations, prices). This gave her a great price but left us without extra perks and room choice. We bought into the additional dining plan because I just couldn't imagine being so close to Moderno and not sitting in (we booked it twice). We also tried Teppanyaki for the first time and were both impressed with the amount and quality of the food. Taste and Savor and O'Sheehan's were exactly as expected from previous sittings. Let me also say this, I give you 3 strikes and then you are out. Several years ago the Manhattan Room struck out and is off my list. The training seminar had scheduled a group dinner for the last night in the Manhattan Room so I went along with the program not expecting much. Some people may expect that a group like this would get special attention, 30 + travel agents with the local district manager in charge, no so. They had a full room of people to take care of not just us but that's right. We were jammed in a little too tight at the tables and some services were skipped. The dinner was scheduled early when there is a lot of noise, kids & babies you know. The 3 main dining rooms offer the exact same menu from the same kitchen so I usually prefer to use Taste or Savor. And we had a great time at the Halloween Party & costume competition. Some advice for all: there are times you may be approached by the staff to resolve a problem with your actions, be sure not to argue or become belligerent just listen and respond appropriately. There was a group of 5 people put-off the ship in Bermuda, no refund, no further travel plans, on their own. Not for breaking the "no-smoking on the balcony safety rule" but for creating an issue with the staff I love to cruise, I go to "PARTY", I research the trip before booking, I use a travel agent (she told me I had to), and I tip with cash. I am booked on the NCL Gem in March and I can't wait. Read Less
Sail Date: October 2018
Overall fantastic. The stateroom was spacious and clean. Great balcony view. Housekeeping was always efficient and very accommodating. Food great in all the restaurants and buffet. Friendly, attentive staff. Very knowledgeable about ... Read More
Overall fantastic. The stateroom was spacious and clean. Great balcony view. Housekeeping was always efficient and very accommodating. Food great in all the restaurants and buffet. Friendly, attentive staff. Very knowledgeable about gluten allergy and precautions needed to ensure safe dining. We at at Moderno, Bayamo, Cagney's, Teppanyaki, Le Bistro, O'Sheehans, Food Republic, Tappas Bar, Manhatten Room, Taste and Savor, as well as the Garden Cafe. Had drinks in most of the bars and lounges. The various activities in the atrium we're fun and we'll attended. Our bartendrs at the Mojito tasting we're knowledgeable and entertaining. Choir of Men show was phenomenal. We loved that so much we saw it twice. Our only disappointment was the Brat Pack show. It was raunchy and offensive and we had to leave. Sadly, good talent wasted with disgusting material. The 80s movies and songs could have been crafted into an entertaining show without people stripping disn to their underwear and making crude references to religions. Read Less
1 Helpful Vote
Sail Date: October 2018
First, I am not loyal to any cruise line. I just like to try different ship especially the newer one. This is my first with Norwegian. I have heard from friends who has been on this ship that were pretty negative. I refuse to believe ... Read More
First, I am not loyal to any cruise line. I just like to try different ship especially the newer one. This is my first with Norwegian. I have heard from friends who has been on this ship that were pretty negative. I refuse to believe them. There is no Perfect cruise. Cruise cannot cater to everyone. There will be good and bad experience on all cruise. But Good should Triumph over Bad. Embarkation - was a nightmare. Terminal was packed as the returning cruise arrived very late. At 11 am, passenger were still disembarking. Many people were lined up for check in. All of a sudden they shut down check in without saying a words. There were no announcement on what was going on, until some passenger started asking question. Since then there were frequent announcement. Due to space and fire hazard, the terminal cannot accommodate more passenger and had some type of coast guard drill. They kept suggesting that passenger should leave the terminal and come back in at 2:30 pm. Many passenger eventually left the terminal. I won't explain in detail since the other reviewer KaKelley was right on. The food was terrible. Not much variety and very dry compare to other cruises line which has many variety. One example: everyday they have one type of baked chicken. It looks similar except they change the name. There were about 3 or 4 days where we had same BBQ chicken. I am sure the chef could come up with a different variety. Music was very loud in the dining room and service is very slow. This was the first of all our cruise where we actually miss dinning room dinner and ate at buffet instead. Entertainment was below par. Majority of the cruise staff here are Filipino. I have nothing against them. They are very good people. Cruise director and his staff is all Filipino. Some of them really need some more coaching. Since they play an important part in entertaining all passenger. Also this was the only cruise where they have some show that have extra charges. Bermuda was very nice. Very easy getting off and on the ship. Internet package is very expensive Norwegian 250 minutes (very slow speed) cost $125. Royal Caribbean 1 day package is about $30 Unlimited Alcohol package on Norwegian is about USD$100 while Royal Caribbean is around USD $70 with more discount promotion. To summarized, our family did not enjoy the cruise. In fact we will be cancelling our next year booking with NCL and would look for other cruise line. It is unfortunate that we fell this way since this was our worst cruise. I hope NCL would seriously look at their food variety and improve on quality. This was also our first cruise where we did not give additional tips. Usually we gave additional tips to some waiter or room attendant. It seems like this NCL has a lot more extra charges than other cruise line and it gets confused on what is included. Please take my review with a grain of salt. I am only expressing my own personal experience. This review is not on behalf of other passenger. We have more fun cruising with Carnival, Royal Caribbean, Princess and Celebrity. We will not be cruising with NCL again. Read Less
Norwegian Escape Ratings
Category Editor Member
Cabins 4.0 4.3
Dining 4.0 4.0
Entertainment 5.0 3.9
Public Rooms 4.0 4.0
Fitness Recreation 4.0 4.0
Family 5.0 4.0
Service 3.0 4.1
Value For Money 4.0 3.7

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