23 Norwegian Epic Cruise Reviews for Spring Break Cruises to Caribbean - All

My husband and I have been on several Norwegian cruises (Escape and Jade) and decided to go on the Epic. The good: embarkation process took about 30 minutes -buffett food was decent - most of the staff we dealt with were ... Read More
My husband and I have been on several Norwegian cruises (Escape and Jade) and decided to go on the Epic. The good: embarkation process took about 30 minutes -buffett food was decent - most of the staff we dealt with were friendly-comedians were hilarious-food allergy attendants were very knowledgeable- main dining restaurants were very good- The Beatles musicians were fantastic The bad: The shows were terrible and there were no family appropriate show options. All of the game shows were held in the attium where the seating was cramped and it was difficult to hear. The casino was right in the middle of the ship so you had to walk through smoke to get to restaurants, shops, etc,. The few options that were family friendly cost an additional fee and were always booked. Disembarkation was the most unorganized thing that I have ever seen. Lines in every direction without any guidance from staff. It took us three hours to get off the ship. We were oin our disignated area at 7:45 when rhey called for us and did not get through customs until 10:45. It was a complete nightmare people breaking in line and no one there to direct you where to go. When we asked where to go we were told to follow the line. The design of the staterooms was terrible. The toilet area was tiny and and there was no privacy. My husband and I kept waking each other up because the toilet was so loud when flushed. The bed was wide, but it’s curved which makes it shorter. I am 5”8 and my feet were hanging off the end of the bed. The ugly:The ship was dirty- our stateroom 11179 was disgustingly filthy. When we entered our stateroom there were crumbs on the bed, the floor and the carpet was stained. We asked our steward to vacuum our room and he apologized and cleared the crumbs. I noticed a stain by the bed where someone had thrown up on the wall and it had obviously ran down to the carpet. I showed the wall to our steward and he said “oh that is an old stain, but I will try to clean it”. As he was cleaning the stain and the dead bug that was smooshed on the wall he picked up a sleeping mask and handed it to me. I explained that the mask did not belong to me and he apologized. In summary, I will continue to cruise , but I will never go on the Epic again. Read Less
Sail Date April 2019
We chose this cruise for my 50th Birthday. It was the first cruise for both of us and I was very nervous because of reading a lot of negative reviews. But we had a great time! We knew there would be crowds and lots of kids because my ... Read More
We chose this cruise for my 50th Birthday. It was the first cruise for both of us and I was very nervous because of reading a lot of negative reviews. But we had a great time! We knew there would be crowds and lots of kids because my birthday was the week before Easter, so we booked a Spa Balcony room so we would have a quiet retreat. Best decision ever! We truly enjoyed the thermal suite and never found it to be overly crowded. We had the UBP and three nights of Specialty Dining. We chose Le Bistro, Cagneys, and the Cirque Show. Food and service was great in all three! We enjoyed the shows, Priscilla, Burn the Floor, and the Epic Beatles in the Epic Theater. Unfortunately we did not get to the smaller venue to see the Beatles in the Cavern Club in time to get seats, which was our own fault. We had great food and service in both of the main dining rooms and also in O’Sheehans. Loved the wings!!! Our room steward, Jingles, was amazing! He kept our room and balcony stocked and spotless at all times and made the best towel animals! We were fortunate to get extra time in Tortola for planned maintenance on the ship. Wished the port time in St. Thomas had been longer, but it’s just a good excuse to go back. Great Stirrup Cay was fabulous. Rented a clamshell near the tacos and tequila... need I say more?!? We will definitely be planning more cruises with Norwegian! We loved the freestyle cruising concept. We honestly had nothing to complain about. We heard all of the horror stories about embarkation and debarkation, but we were on the ship within 45 minutes of our arrival at the port and walked off with our luggage before 7:30 a.m. Truly one of the best vacations we have ever been on! Read Less
Sail Date April 2019
We were originally booked to go on the Oasis of the Seas the same week, but a crane colliding with the ship ended that and we were desperate to get away so we broke ranks from our friends who were doing an itinerary we've been on a ... Read More
We were originally booked to go on the Oasis of the Seas the same week, but a crane colliding with the ship ended that and we were desperate to get away so we broke ranks from our friends who were doing an itinerary we've been on a few times already and decided to book the Epic because of the the stops in Tortola and Great Stirrup Cay. Two places we had never been. The other stop was St. Thomas. We were excited to get down to Orlando and get out to sea as it had been a long winter and both of our jobs were ramping up for a busy summer season. What a surprise we were in for. Below is my review that I sent on my survey. I'm not a cruise newbie by any means. This was my 7th cruise. It was our first time on Norwegian. To be honest something just seemed off from the get go. The Norwegian staff at embarkation in Port Canaveral was rude. The man telling us what counter to go to, actually rolled his eyes at my husband because we stepped too close to spot 23 rather than 22. Everyone was jammed in and there was no where we could go, so we fanned out as the clerk finished with the group in front of us. This man rolled his eyes in disgust and looked at me and said, i told you to go to 22. He was an unpleasant piece of work. ! Next, we walk down to find a place to sit at the port before they started boarding and there were so many seats reserved for "priority" guests, that there was no room for those of us low lifers that were not priority. The woman who wouldn't let us sit in the priority section was completely ignorant and rude. We've never experienced such a ridiculous boarding of a ship. The staterooms were not ready, everyone was crammed into the Garden Cafe like cattle, with again no where to sit and we were stuck with our carry on bags. The whole process was poorly executed and indicative of what was to be an ongoing theme the entire week. We nicknamed this experience the Epic Failure. Once we got to the rooms, we found the layout utterly disgusting. This is our fault for not researching, but who wants a bathroom area split from the shower and separated by a curtain from the sleeping area? Disgusting. I thought Norwegian was upper crust of the cruise industry. Once I saw this, I doubted that and was only provided more proof as the week went on. NCL advertises the free style cruising, but dining areas are always packed and crowded and you wait forever! The way you have to reserve seats for shows and plan reservations just to see them is ridiculous. We were told by hosts at the restaurant doors that we had to have reservations, but you couldn't make reservations online. I called the dining number to make a reservation and was told I couldn't make a reservation. Our other issue was the constant up charge for everything. You want to see a cool show, up charge. You want to use the hotubs in the spa, up charge. You want to set foot in the ice bar, up charge. You want a full face mask for your snorkeling expedition, up charge! I mean seriously, it became our running joke. There were not many fun free activities. Not everyone wants to get drunk. The open air spaces were totally lacking. Come on, you have 4000 people on the ship and you cram them all onto one upper sun deck and one pool deck? There were hardly ANY open chairs in any of the open areas. We spent half our time holed up in a small area near the humidor lounge just to find seating and to stay out of our room. The whole atrium is stuffy and crowded. We tried to make reservations for the Escape the big top game and couldn't get in, we tried to see the musicals and could only get late late times and frankly the whole entertainment crew just seemed off and tired. Speaking of crew and staff, I was rudely and literally yelled at by some bus person on the Garden Cafe straight out over the bridge who told me I should go down stairs to the Italian restaurant instead of waiting for an open table. He then took his time to clear the 20 dirty tables that were in the area. I wasn't leaving that deck and losing touch with my husband, sorry. The only positive encounters I had on the ship with the crew were the interactions we had with Borgy our room steward (who by the way is the sole reason I do not give this sailing an absolute fail rating) and the young lady who greeted everyone in the cafe (washy washy, yummy yummy, coffee coffee) and a lovely woman who took some time to talk with us each morning and literally brought us juice to our table. The rest of the crew just seemed surly and angry at the world. We just didn't have that feeling of being welcome that we have on other cruise lines. Now, let's talk about the worst of it. Debarkation day. What an ABSOLUTE disaster!!! We literally spent 2 hours in a stairwell trying to get off the ship with all of our luggage. We were on Deck 11 trying to make it to Deck 6 and could not get an elevator so we decided to hoof it down the stairs. No big deal, until we were stuck at Deck 9 and could not get down any further. People were fighting. Babies were screaming. All we wanted to do was get off that god awful ship. Then when we finally go to the right deck, someone told us we had to go down to deck 5. We then had to march the entire length of the ship in some mouse trap maze and back to where we just came down from, go through security and then deal with more security in the port. The entire process to get off your ship was over 4 hours! There is something really wrong there! What if you had had an emergency at sea?? I would be scared for my life. You can’t handle embarkation or debarkation, how would that crew handle a disaster? With all this in mind, I am not saying we would never sail with NCL again, but it would have to be one absolute hell of a deal and never ever, ever again on the Epic. That ship ought to be sent that ship to the boneyard. Read Less
Sail Date April 2019
We had the most EPIC vacation on the Norwegian Epic (pun totally intended). The ship had a great layout, the service was great and we really, really loved the food. The Chinese restaurant was the biggest surprise. This restaurant, along ... Read More
We had the most EPIC vacation on the Norwegian Epic (pun totally intended). The ship had a great layout, the service was great and we really, really loved the food. The Chinese restaurant was the biggest surprise. This restaurant, along with the buffet, Irish bar and two main dining rooms, are included in the price of the cruise. The noodle bar that is part of the Chinese restaurant was great!! We ate there every other night. My six year old also loved the child care. The theming was amazing! He attended the pirate, spy and outer space nights and loved them. He even cried when we tried to pick him up early...he was having too much fun with all of his new friends. My only advice for next time would be to book specialty dining early. We enjoyed the Cirque show but would have loved to dine at the Japanese restaurant. It was booked completely. Also, if you are going to the private island, make sure you make a reservation for the tender to the island. We could have had an extra hour or two of island time if we had figured that out sooner. Don’t feel like this was clearly publicized. Overall we will book Norwegian again!! Read Less
Sail Date April 2019
I have cruised with NCL for my past 3 cruises and always had a great experience. So this year we wanted to stay with NCL and go with EPIC. It was 13 of us traveling together. I had invited my friends and their family and my in-law and his ... Read More
I have cruised with NCL for my past 3 cruises and always had a great experience. So this year we wanted to stay with NCL and go with EPIC. It was 13 of us traveling together. I had invited my friends and their family and my in-law and his family. Needless to say, I was very upset with the cruise. One, the employees, bartenders, guest service people acted as if I were a bother when looking for assistance. We going to the different bars, no one was friendly at all. Didn't care to engage in conversation or nothing. Made my drink and just left it there, took my card, swipe and no thank you or nothing. The lack of entertainment was bad. When cruising you expect to hear music playing you know picture much throughout the ship. My brother-in-law actually brought out his portable speaker and played music and we had a few guest walked by and danced a little. The food was not the greatest. I know you can't expect a 10 from everything but I would expect at least average on most of the stuff. I will say the only place besides going out to the ports that I enjoyed was The Martini Bar. The bartender there was the only nice bartender on the ship. I am in the processing of looking for a cruise for next year and was hoping to stay with NCL but I think its time to go back to Royal Caribbean or try Carnival. Oh I almost forgot, the setup of the room, I am not sure about the curvature thing but its a bad idea. I don't understand why the extra bed is not by the sliding glass. I takes away a lot of space in the already small mini suite. The bed even had a curve. You have a lot of drawer space for no reason. Read Less
Sail Date March 2018
We learned a lot on this trip. This was our first big ship experience, and we learned that we definitely like the smaller ships better. We like the feel of the concierge and butler knowing every single person, and them always being there ... Read More
We learned a lot on this trip. This was our first big ship experience, and we learned that we definitely like the smaller ships better. We like the feel of the concierge and butler knowing every single person, and them always being there even when you don’t call. Since the Epic is a bigger ship with more Haven suites, you don’t really get that feel as much as you might get it on a Jewel Class ship. We like the feel of the personal service. It’s just impossible to do that with all of those people in The Haven. Another big thing is that the elevators were so busy and in such high demand that it took forever to get one. Even when just going up one deck. Elevators are vital to transport Emily in her wheelchair, and it’s really annoying to have to wait. (And yes we know about The Haven room card slot, but it didn't always work. We liked Bowen the concierge, but didn’t get know him as much as we did Omar last year. Once again, this is simply because Bowen was taking care of too many people to get to know all of them personally. Omar is actually taking over for Bowen in a few weeks, and we cannot believe we missed him! The layout of the Epic is very interesting. It’s the only ship of its kind, as NCL had to cancel the order for her sister ship due to a dispute with the ship builder, STX. It was the only ship that has not been built by Meyer Werft since the Windward in 1993. The view of the outside deck on deck 7 is completely obstructed by life boats. This means that you can’t stand and watch the ocean flow by. There is also no access to an aft facing deck, since the aft is completely filled with aft facing rooms. These are some things that I absolutely love and look for in cruise ship. Sometimes it’s just nice to stand at the aft and watch the calm wake of the ship. The only place you can actually kinda see the wake is at Spice H2O on deck 15, and even then your view is somewhat obstructed. As far as entertainment on board, we loved all of the shows and parties. The Cirque Dreams show was excellent and very entertaining. We also really liked Priscilla Queen of the Desert! I really liked how they had themed parties at night at Spice H2O at the back of the ship where the big screen was. One night they had the 70’s dance party where they played music from the 70’s and everyone from that era danced along. They also held an 80’s dance party. One especially cool party that I did not get a chance to personally attend was the Glow Party where they paint your face and hand out glowing cups and glow sticks. As for service, it was always very fast. Whether we were in the Haven Restaurant, or a specialty restaurant, we always got what we wanted very quickly. I found that this time around the crew wasn’t very welcoming and happy as usual. They kinda seemed burnt out and tired of their jobs. They still did an amazing job. Better than any other cruise line we’ve been on! We had never been to any of the ports of call on this itinerary except for Cozumel. I'd have to say that Grand Cayman was my favorite port because of how beautiful it was. We never felt unsafe or threatened in any of the ports. I don't think we will be booking an itinerary with Great Stirrup Cay anytime soon. We liked it, but it just wasn't as great as it's all hyped up to be. I think that NCL took everything they did wrong on GSC, and fixed it on Harvest Caye. We thought Jamaica was fun too, but probably wouldn't rush back there anytime soon. When booking in The Haven, you get all five Norwegian “Free” at Seas perks. We ended up upgrading the free 1GB of internet to unlimited, and adding 2 additional dining packages so that the other two of us would have it. Only two of us had the Ultimate Drink Package (one of the perks), and that seemed to work out just fine for all of us. We used our shore excursion credit to pay for $50 of the beach club in Jamaica. I know that’s only four, but the friends and family sail free perk did not apply to our sailing. A complaint that we had that had nothing to do with the ship or the cruise line was the loud and rowdy kids in The Haven. I get it, it’s spring break, but after 10 PM it’s just reckless and obnoxious. The people in the suite next door were up yelling, screaming, and blasting music into the late hours of the night. One night we even called security, but they were still really loud. We might have been a little bit petty and banged on the walls at night and in the morning while they were trying to sleep. Disembarkation was FAST! It was within the blink of an eye! I looked at my watch in our stateroom at 7:33, and when we were on the curb at 7:49. 16 minutes. Way to go Norwegian! We also had a little surprise waiting on the curb. We had booked a limo to come pick us up a couple months back. It was so cool! I’ve never been in a limo. It kinda lightened the blow of having to get off the ship. Now that it’s over, we keep doing things like waiting for someone to put napkins across our laps at places like McDonald’s or Olive Garden, and waiting to be escorted to the front of long lines. I even tried to pay with my ship card somewhere! It didn’t work if you didn’t already know. Whoops. Back to reality, am I right? We’re headed home and the Norwegian Epic is headed to Barcelona on a 15 night transatlantic cruise for her summer cruising season. I would like to say a huge thank you to Norwegian Cruise Line for another unforgettable cruise! Even though we don’t have another cruise booked YET, we will definitely be sailing with them again in the near future! Read Less
Sail Date March 2018
We have such mixed feelings about this cruise. I will summarize into Pro and Con. Cons: Packed- over 4500 people on the ship and it felt like it. Spring break-almost half of these people were kids., I love kids-when people watch them ... Read More
We have such mixed feelings about this cruise. I will summarize into Pro and Con. Cons: Packed- over 4500 people on the ship and it felt like it. Spring break-almost half of these people were kids., I love kids-when people watch them and they are behaved. Many of the kids were unsupervised, they were allowed to go where they wanted and do what they wanted. I have never seen so many kids unsupervised=parents felt they were on a break and their kids were the ships problems. There were kids in the pools, the hot tubs, the lounges...etc. I sat next to 2 pre-teens at the bar-they had Cokes but it was weird to sit next to a child at an adults bar. I complained and I left. Their were kids in the hot tubs playing and throwing drinks/sodas. The excursions were the same way-too many rude people. This was the absolute worse- the room service. The 1st time we had it, we were told 30 minutes and it came in 47-uhhhhhhh, do you like your eggs cold and chewy.We also missed our first ship to the excursion because they were late. The 2nd- they were late again , the eggs were colder and lousy. We went to Scuba w/o any food. Do not do room service, it really is that bad. Our last breakfast at O'sh. was terrible. if they want us off the ship, shouldn't they give you a good breakfast fast. They didn''t. It was slow and lousy. Why would your last meal be a hit, not a late, lousy, greasy mess. The website was a mess. I ordered trips and shows that never were booked. We were confirmed for the trip but never received our check in papers. We arrived at the pier with no way to mark our luggage and thousands of people in line, this was not a good way to start our trip. We had called the day before and we were told to go straight to the bronze line, they would take care of everything. Every time we mentioned the bronze line, they looked at us like we were crazy. The NCL rep.going on to the ship was downright rude to us. Pros-The staff was amazing. When our "booked" shows didn't materialize, the gentleman took care of everything. The food was very good at most places and excellent at many The shows were very good.The room was a good size even though it was laid out strange. Read Less
Sail Date March 2018
So our first night there we had to separate the beds, and in doing so there was broken glass under the beds. Then my daughter cut her foot on more glass even when we had house keeping clean the room. Then in going to one of the shows, Burn ... Read More
So our first night there we had to separate the beds, and in doing so there was broken glass under the beds. Then my daughter cut her foot on more glass even when we had house keeping clean the room. Then in going to one of the shows, Burn the Floor, a staff member was extremely rude. Even getting in our face about no children in the front row. Except it was only my husband, myself, and our 18 year old daughter. Immediately after the show we reported the staff member to guest services. The next day we went back to see what they were going to do to make this right. The guest services personal called the asst. Cruise director JoJo and he was off solving it was to say I'm sorry and give us raffle tickets. I explained to him that this was our last big trip with our daughter because at the end of summer she leaves for the air Force. She was very upset because this was not the first time they had questioned her about her age and we're rude. So she was just staying in her room. Norwegian ruined her last vacation with us and they didn't even care, just said sorry like that made everything better. We will never said with them again and I hope they realize that their customer service is awful. JoJo you didn't make it right, nor did you really try. Plus Norwegian was letting you book excursions in Mexico knowing that the ferry had been recently boomed, and didn't even inform us. They put my family in potentially a dangerous situation Read Less
Sail Date March 2018
This was my seventh cruise with NCL and my second on the Epic. I find that every time I travel with NCL my opinion of them decreases. I believe NCL should be advertised as a family and children friendly cruise line and discourage ... Read More
This was my seventh cruise with NCL and my second on the Epic. I find that every time I travel with NCL my opinion of them decreases. I believe NCL should be advertised as a family and children friendly cruise line and discourage adults without children, or who are not in their 20s from travelling with them. On this trip to the Caribbean there were many unsupervised children - they were throwing food, changing the signage on the cabin doors (to do not disturb so the cabins didn't get made up), swimming in the hot tubs, throwing stuff overboard, and screaming at one another across the balconies, to name a few things. Parents seemed happy to ignore these activities. The 20 year olds weren't much different, getting seriously drunk and screaming at each other, and occupying the hot tubs for hours at time without letting others in. The food was good but on several occasions (especially during breakfast) our orders were incorrect (missing and incorrect food items). Cagney's was quite good though. On the second sea day we were up on deck at 830 and there were no chairs to be had, as people had set there stuff down and even though they did not occupy their seats for hours the did leave their towels on chairs so as to let others know they were theirs. We had the 'free' drinks package which was handy and the bar service was very good. Our cabin was very cramped and I did not like the frosted glass bathroom as it was obvious what was going on in there - and the frosted glass offered little soundproofing. The sink is also in the main cabin which can make washing a bit challenging if travelling with friends. The Epic is not very wheelchair friendly making access to the Taste dining room quite difficult as one of the two sets of elevators does not go to the fifth floor where it is located. Also included in our package was 250 minutes of 'free' wifi. While I thought this would be useful to stay in touch with family, there were so many people on board using wifi that it would take up to 5 minutes for a webpage to load, if it loaded at all. So I image of the time I spent using the wifi plan, I probably spent 20 minutes on the internet, the rest was 'page loading' or 'this page cannot be displayed' time. As we have experienced previously, the customer service from the guest services staff is terrible. There was a charge on our account that we did not make and we went to guest services to address it. The gentleman at guest services was rude and basically said it wasn't his problem. We've had previous problems with NCL guest services, including being yelled at for completing a guest survey they didn't like about the spa services. One of our stops was to Great Stirrup Cay which is an NCL owned island (I assume). We tendered over which took approximately 45 minutes from waiting for the tender, boarding hundreds of people and disembarking. The area was nice but the water was challenging to get around in due to the rocky bottom. Lunch was provided there but the lineup was giant. We did not wait for food but we were told by another guest that he waited 45 minutes for his tacos. The entertainment was okay but as we'd travelled on the cruise before we had seen all of the shows. The Beatles, Burn the floor, Pricilla were all repeats of the cruise we took a year ago. However, Pricilla was still pretty good. I do think they could add a few more games (trivia etc) and perhaps some new shows as there wasn't much going on that didn't require an extra fee. While I have enjoyed NCL over the years, I think it's time to move up to a more adult-friendly cruise line. I am not a big fan of having food thrown at me or listening to screaming children or drunken college kids while on vacation. Read Less
Sail Date March 2018
We did our first cruise ever on the March 24th to March 31st Epic Cruise to the eastern Caribbean including stops in Jamaica, Grand Cayman, and Bahamas. Embarkation was a bit confusing and it was a heck of a lot of lines. We booked our ... Read More
We did our first cruise ever on the March 24th to March 31st Epic Cruise to the eastern Caribbean including stops in Jamaica, Grand Cayman, and Bahamas. Embarkation was a bit confusing and it was a heck of a lot of lines. We booked our flights, airport transfers, and everything through NCL The transfer was fairly painless from the airport, but upon arrival there were a lot of lines to go through. We got off the bus and got in a long, but fairly fast moving line to go up to the first set of security checking out papers/identification, then another line to go through security (metal detectors, x-ray carry on luggage, etc), then another line to check in. Upon check in the computers were a bit fritzy and it took a bit to get checked in, and then finally on the ship. Overall it was probably about an hour and a half to two hour process. Not terrible, but definitely a long process. However, with 4500+ people to board on a fully booked ship, it's not unrealistic. The cabin was a balcony on the 13th deck. Felt a little cramped, but enough storage to work well and the balcony was great. The only entertainment we did was the Cirque show. The show was great, but with premium seating our seat was under an overhang far enough that when they did aerial work we couldn't see everything. Otherwise the food was fantastic and the show was good. The on board activities were plentiful and there was enough to keep us and out 8 year old son busy when needed. In particular, the rock wall, the spider climb, the water slides were our son's favorites not including the Splash Academy. The Splash Academy itself was amazing. The staff was fantastic and our son loved every minute. They had tons of activity and themes including Pirate Parades, Glow Party, free play, Pajama Party, and a Circus performance for the kids to put on in the theater. It was amazing and I would highly recommend it. The food was for the most part fantastic. We had little to complain about. Even the buffet was good. The ports were also fun and we had some great excursions. We did the dolphin swim and Dunn River Falls in Jamaica, we did Turtles, Turtles, Turtles in Grand Cayman, and then we did the Stingray City at Great Stirrup Cay Bahamas. We loves each and every one. Though I admit there were times we felt a bit rushed, but otherwise it was amazing. The service on the ship was top notch with smiling faces, happy greetings, and we have nothing but positive things to say about anyone we met. Depsite the fact that it was Spring Break and a fully booked ship, it was a really great vacation and you would have hardly known it. I would definitely do it again! Read Less
Sail Date March 2018
This was a great cruise with plenty of activities for the days at sea or if you do not go ashore. The cruise director and his staff always have thing to do. The rooms are clean and well maintained if average in size. It is big enough to ... Read More
This was a great cruise with plenty of activities for the days at sea or if you do not go ashore. The cruise director and his staff always have thing to do. The rooms are clean and well maintained if average in size. It is big enough to offer numerous activities but small enough to feel like full service. We went over the spring break period and were not overwhelmed by children. The embarkation and disembarkation does not make you wait forever like some of the cruise lines if you are not platinum level or above. The fitness area has plenty of newer equipment. The bar staff makes every effort to remember your name and what you are drinking. For the best Bloody Mary on the high seas see Javier in the Atrium Bar. Cagneys Steak House was an excellent dining experience. Don miss it. The entertainment was very good. The cruise entertainment director personally made appearance at most activities. Read Less
Sail Date March 2018
We still had lots of fun even though this was the worst ship I’ve sailed on so far. We had a balcony room. The balcony was pretty good size but the room was smaller than any other I’d had. The funky curved wall made the bed ackward ... Read More
We still had lots of fun even though this was the worst ship I’ve sailed on so far. We had a balcony room. The balcony was pretty good size but the room was smaller than any other I’d had. The funky curved wall made the bed ackward with my feet sticking off the end of the bed. The bathroom is very weird and the toilet room and shower are very small. You had more room to do your business in the public bathrooms than you did your cabin. The layout for the elevators are terrible you can only pick 4 at a time to stand by and hope everyone else isn’t trying to use them too. Plus Haven guests get priority on all elevators so whenever any of them are on you wait even longer. They seem to be getting chinseyer on the food in the main dining we even had some things repeat on the rotating menu. What they had wasn’t bad just not up to par with what I’ve come to expect on a cruise. We did do Monderno one night and it was very good, but considering we paid extra for that it should be. And like some of the other ships the casino is in the middle you have to walk through and smell the smoke because it’s all open and opened to other floors. And for such a large ship the pools was rather tiny for all the area they took up plus the splash areas and fountains evidently don’t work. They also overbooked our cruise so I’m sure that added to the congestion. All in all we still had fun but we won’t be cruising on the Epic again Read Less
Sail Date March 2018
We chose this cruise after ten days of sub zero weather, and we wanted to try leaving from Port Canaveral. We live close to Worcester Ma airport and it has two flights to Florida dally on Jet Blue. We flew to Orlando in less and ... Read More
We chose this cruise after ten days of sub zero weather, and we wanted to try leaving from Port Canaveral. We live close to Worcester Ma airport and it has two flights to Florida dally on Jet Blue. We flew to Orlando in less and 2.5hours. We stayed at the Comfort Inn at the Airport. The room was more than expected, clean and comfortable. My sister booked last minute ,and the hotel was booked completely. They allowed her to stay on the pull out couch for no extra cost. The breakfast was the usual hotel buffet breakfast no fee. We used Cortrans Shuttle service for transport to the port. They were early and efficient for $40per person round trip for the one hour trip to the port EXCELLENT. Embarkation went without a hitch. This was our eighteenth cruise with NCL. We are Platinum-plus, and have never needed to call attention to that before. We had a small meet and greet, with only 5 officers available to speak with us. This was spring break for many being the week before Easter. Lots of kids. I really cannot remember any child really causing a problem. There were at least a hundred teens. This ship is designed for families. It is massive. .5,200 passengers. We were in room 11259 ma mini suite. The set up is strange. The noise of the toilet flushing in the middle of the night will wake your roommate unless they are very heavy sleepers. This room has its problems. We were without cold water for 3 days just luke warm until some turned on the cold some where else then to hot. Our room attendant Mede reported it 2 times. On the third day when I was scalded I call the Hotel Director. There was a plumber there within minutes. We were told they were waiting for a part. They also told us the problem was in the next room, and the people would not let them in. Guest services became involved. They fixed it on the fourth day, and we noticed the carpet was damp. Thought maybe Mede spilled the ice bucket, no need to make a fuss. Day five we came back to our room with big air movers. We were told there had been a problem with the tub next door, Day 6 it was wet again, but worse and it smelled like dead worms. Again with the air movers. By this time We are starting to get cranky. We went to print our boarding passes, and were unable to get in to the computers. Between myself and husband we have 120 min of computer time. In five tries we were only able to get in once for 5 minutes. We went to the service desk and were told the computer person was at a desk in the atrium. He was able to get in and print our passes. He told us he had to man the desk in the atrium while everyone was trying to print passes. We tried to book shows before we got on board, and apparently they did not take. The lines to book shows were ridiculous. We were only able to see one show The Legends which was excellent. We met many excellent crew members which all seem to love the ship. We met several crew we have sailed with in the past. They love being acknowledged for having sailed with in the past. In November we were on NCL Sun. I'm not sure if it was because of the size of the ship, or corporate decisions but we noticed changes. Sometimes it felt like we were on a complete different line. In the past during the week they would have supper (Roast Beef , Shrimp and Steak) in O Sheehan's random days, now only pub type food. There is no eating at any bar on the ship. If this had been the first cruise I had been on I might not have been so in love with cruising . I have come to the conclusion that we are not fans of the Mega ships. We have sailed on the Getaway and were comfortable. We found this ship to be very loud and confusing. There is no elevator stop on the 5th floor the atrium. You must go to the 6th floor the casino, and take the escalator down. The casino floor opens to the dining room, think of the noise in the casino going down to the dining room. The atrium opens to O Sheehan's so you hear all the programs they have on the big screen, towel folding, future cruising, etc. very loudly. At night without reservations there is not much to do. Two nights we found movies in Spice on the big screen. I must say there were no complaints with the food. We went to the Italian restaurant one night, the steak is excellent. Cagney's another night where they brought my sister a Birthday cake. Bar service was very good, loved the guys in the pool bar. In Jamaica we did the Martha Ray Bamboo river raft. I was not expecting to much, and was pleasantly surprised. It was beautiful and very relaxing. One of my favorites. In Grand Cayman we did the Atlantis sub because the snorkel was sold out. This was a little disappointing as I have snorkeled in Grand Cayman many times and love it. My personal favorite place to snorkel. We did not see very much except coral. We have done this in Pearl Harbor and the seats seem to be tighter together 2 people must share one window. On great Stirrup Cay we rented a clam shell which we hardly spent much time in. So much to see. When we got there in the am it was windy and the water felt cold. By the afternoon it seemed to warm up about the time we needed to head back. Water shoes were necessary in some areas. We did call the concierge for disembarkation, as we had an early flight, which was very quick and painless. Again we used Cortrans with perfect timing. Read Less
Sail Date March 2018
We flew into Orlando on Friday night and got to our hotel with no issues. The next morning, we headed back to the airport to catch the shuttle we booked, Smart-two. Melanie arrived to pick us up in a very nice van with free wifi and ... Read More
We flew into Orlando on Friday night and got to our hotel with no issues. The next morning, we headed back to the airport to catch the shuttle we booked, Smart-two. Melanie arrived to pick us up in a very nice van with free wifi and bottled water. The drive was great and seamless. We arrived at port and embarkation went smoothly. We were on the boat by noon. We packed our suits in our carry-on bag, so we could get started in the sunshine. The service was great all week. We planned to tip our servers in addition to the service charge we had paid on the UBP. With the extra tip money, we never waited for a drink in any of the areas that we chose to go. We mostly continued to go to the same spots, since we knew the servers and they knew us. Our cabin was clean everyday and we had no issues there. I traveled with my best friend (both in our 30s) and my parents (late 50s). On the 4th day, the toilet in my parents' cabin malfunctioned, but it was fixed in 4 hours. It did not cause them any issues at all. Great Stirrup Cay was beautiful. We relaxed on lounge chairs and had drinks and lunch. The lunch was a typical "picnic" type lunch. We did the Dunns River Falls and Bamboo Beach excursion. Dunns River Falls is a must-do. Both my parents did it with no problems and my mother has had 2 back surgeries. It was awesome!! Bamboo Beach was pretty, but it was a pretty typical beach day. The food was Jamaican style and was enjoyable. We hit up the Royal Palms Beach Club in Grand Cayman - taxi was $4 one day and $2 to get in. It was beautiful and a highlight of the trip. Lastly, we did the Dune Buggy & Snorkel in Cozumel and this was awesome!! We had so much fun. Disembarkation was probably the worst part of the trip, but wasnt too bad because we carried our luggage off. Only 2 people were working in customs and it took forever. It we had an earlier flight (we purposely did not for this reason), we would have been in trouble. 2 customs workers for 4000 people seems silly. Read Less
Sail Date March 2018
Getting on the Ship is a task in its self getting your cabin after traveling 14 hours all you want is to get into your cabin but nope after 2 oclock you can get in then your case does not arrive at your door till around 8oclock shocking ... Read More
Getting on the Ship is a task in its self getting your cabin after traveling 14 hours all you want is to get into your cabin but nope after 2 oclock you can get in then your case does not arrive at your door till around 8oclock shocking customer service if they cant cope cause its a massive ship they should hire more staff !!!! Then when you do get sorted even tho your all inc its still money money money thinking wow got this and that on board but it costs you !!!! Entertainment and Food were great some of the staff could do with a bit of learning what manners are !!! Deffo not be returning to this ship !!! GETTING OF THE SHIP IS LIKE A CATTLE MARKET make sure you disembark early so you can find your case as there all stacked like a cash and carry . Read Less
Sail Date January 2018
We really loved NCL's Epic. It is huge. We had an accessible mini-suite which was huge and so comfortable. The balcony was extra-large too. It had two chairs plus a lounge chair. In fact, one day when it was very windy and ... Read More
We really loved NCL's Epic. It is huge. We had an accessible mini-suite which was huge and so comfortable. The balcony was extra-large too. It had two chairs plus a lounge chair. In fact, one day when it was very windy and cloudy, I sat on the lounge chair reading and catching rays. There is so much to do on this ship. Entertainment, restaurants, and just plain fun. The Svedka Ice Bar is so worth the cost. It was $28/per (includes taxes and gratuities). You get two drinks but best of all you get to spend a freezing half hour in one of only 18 ice bars and the only ice bar on the ocean. It was very a lot of fun. Everything (other than floor and ceiling) is made of ice. It was 11 degrees fahrenheit when we were there. At night, everything is wiped down with vodka because it doesn't freeze and it makes everything smooth. The ice sculpture, chairs and bar are replaced every 8 months and they come from Orlando. If you go, wear long pants and closed toe shoes, but definitely go. We ate at Cagney's Steakhouse, La Cucina, and Tepenyaki. All were very good. Cagney's was probably my favorite. The only negative was how disorganized the shore excursions were. We did two planned shore excursions and both starting times were pushed back several hours. This meant less time on the beach for us and this was very disappointing. Also, the meeting place and time was very unorganized also. It didn't really seem that anyone knew what they were doing. You also had to have tender reservations which is fine but some people had to have the tender reservations in order to get off the ship to get to their shore excursion and assumed that their reservation was included in shore excursion. There were many, many unhappy people at guest services on those days. We later found out that the ship was short staffed. Regardless, all of the staff were so friendly and fun that it really made up for that. All in all, we really had a great time and would cruise on the Epic again. Read Less
Sail Date March 2017
Took me a few days to get the swing of taking a cruise. lots of lines initially to wait in. Difficult to get chairs by the pool etc...Once we booked out dinners and entertainment that was out of the way. The ability to book thru the ... Read More
Took me a few days to get the swing of taking a cruise. lots of lines initially to wait in. Difficult to get chairs by the pool etc...Once we booked out dinners and entertainment that was out of the way. The ability to book thru the mobile application and TV in the cabin did not work. if alternative booking methods were available this would have made the situation much better. Purchased the ultimate drink package but it was difficult getting service. Not that the crew was not working but not enough staff Food was very good. enjoyed the shows. the staff was always friendly. I would go on a cruise again so my overall experience was very good just not excellent Read Less
Sail Date April 2015
I went on a 7 day western Caribbean cruise on Epic, first cruise ever and had a blast. There is so much entertainment on the ship that I stayed busy the entire time. The food is good and the employees are friendly. I had a memorable ... Read More
I went on a 7 day western Caribbean cruise on Epic, first cruise ever and had a blast. There is so much entertainment on the ship that I stayed busy the entire time. The food is good and the employees are friendly. I had a memorable vacation. Thank you Epic!! Read Less
Sail Date March 2015
I have been on a number of cruises with and without the kids. This one was pretty standard in terms of kids’ stuff, on-board activities and those same 5 line dancing songs played over and over. The ship itself was well maintained and ... Read More
I have been on a number of cruises with and without the kids. This one was pretty standard in terms of kids’ stuff, on-board activities and those same 5 line dancing songs played over and over. The ship itself was well maintained and clean. There were a couple of instances where an amenity was not working like a pool or the water slides but these were quickly remedied. People on board (the passengers) were nice and seemed happy. The crew was outstanding from a customer service point of view. Meaning they really seemed like they cared and were accommodating. However, there were several instances where they did not seem to know what or where or when something was going on and provided inaccurate information which was frustrating. The most frustrating part of the ship is the lack of clocks. There is an itinerary and a schedule. I for one do not use a watch and onboard do not use a phone so figuring out the time was a very big challenge. The gym was clean and up-to-date and had a number of activities that one could attend. The running track on the other hand is only on one side of the ship so it was not as nice as some other ships and the turn on the ends was not pleasant. Shopping on-board was limited but then again it depends on what you are looking for I guess. The layout of the ship was ok meaning you can find things but in general, to me, it just seemed to be one long corridor with “areas” along the way not really destinations if you will. The upper deck was also designed in a way where it was not circular so to go from one side to the other you have to go down a deck and then back up. Very non-user-friendly layout. Rooms are small. Smaller than usual I think. However, they have a design that the shower and toilet areas are separated which is good for getting ready with others. Getting on and off the ship in all cases was quick and efficient. This was the best experience compared to other ships. This includes when docked or tendering. The food. The included dining rooms were nice. The food was ok in them. The buffets however were outstanding for all meals. There are a number of selections in types of foods (the Indian was a big winner). There are themes each day and I cannot think of anything I did not like. Seating in the buffet was limited but we always found a seat. Hours are good too. Read Less
Sail Date March 2015
This was our second spring break cruise trip with the kids (15 and 9). We went on Carnival Conquest last year and decided to see the Epic before is disappeared for good! I'm glad we did. This ship is HUGE! It had plenty of activities ... Read More
This was our second spring break cruise trip with the kids (15 and 9). We went on Carnival Conquest last year and decided to see the Epic before is disappeared for good! I'm glad we did. This ship is HUGE! It had plenty of activities and food options to appease most everyone on board. The embarkation, and all entering/exiting of the ship was handled amazingly well. I was nervous about how they would handle so many people, but I never waited in line, even for a tender. Well done NCL! The kids were a little apprehensive to join the camps and they wanted to just run free for the week. However once they did try the activities we couldn't peel them away! The entertainment was so-so, we tried the comedy shows a few times and left. The Blue Man Group was boring as well to me, but the rest of the audience seemed to enjoy watching these men silently make a big mess with paint. The Cirque show was my favorite, but buyer beware...opt for the premium seating and arrive early. We arrived 20 min before the show started and got the last seat over in the corner. My head was on the table trying to watch the aerial acts. The DJ's frankly got on my nerves because they played the same 5 line dance cruise ship songs every time they would come out to try to get people to dance. The service was a mixed bag...everyone was friendly but also confused. We would ask questions about when things were and no one would know. I saw 2 menus in the window at the Taste restaurant so I asked it was the lunch menu and they said yes. We went and were told at our table that the menu outside was for dinner! I tried to attend a class at the gym, and when I showed up they trainer had a PT session and told me he would try to reschedule it for tomorrow. Oh and there are no clocks on the ship! Only on a few passing televisions. I understand their theme is to have no agenda, but thats a bit much! The food was outstanding, we mostly ate at the buffet because it had everything and was just so tasty and convenient. The restaurants required 90 min (walking right in), which was usually hard to do and see a show. Never had to wait for a table though and the servers were great. We booked our excursions on our own to save money. Hired a driver for the day in Jamaica, he took us everywhere for the same price they wanted just for a single trip up the mountain. Tip...walk away from the main hub of taxis, the prices get cheaper as you get farther away...and don't be afraid to haggle! We went snorkeling and swimming with stingrays in Grand Cayman with Captain Marvin. This was our second time with him and I highly recommend it. Then finally we decided to rent a Jeep in Cozumel. Which again we got for half the price as what the shore excursion desk wanted. It was a great day to just explore on our own, visit the beaches and ruins. All in all, we are addicted to cruising. Its a one stop shop to drop your bags off, put your phone in the safe and kick back for a week without worrying about anything. No cooking, laundry, cleaning, etc! Already planning for next year's new itinerary...what shall we try next! Read Less
Sail Date March 2015
this was our 2nd time on the EPIC, we went last year as well, but this year we were a group of 16 people. I can honestly say that we chose the perfect ship to have such a large group of all ages, as there is something for everyone. the ... Read More
this was our 2nd time on the EPIC, we went last year as well, but this year we were a group of 16 people. I can honestly say that we chose the perfect ship to have such a large group of all ages, as there is something for everyone. the kids LOVE the splash academy so much, they spend all year talking about the counselors and how much they miss them, and saw some of the same counselors this year again! honestly, they are the best people to deal with kids, and have so many creative activities for them to do each day and night! its great to know they are in good hands! I found that the ship is still in perfect condition, everything in working order, all staff very attentive, some of them went out of their way to please us, and even recognized us after a year! we chose the EPIC again because we loved everything so much last year, the waterpark and we wanted to see things we didn't have time for last time. the waterpark, pools, Jacuzzis are still amazing, the music, dancing and activities by the pool are always entertaining. the inside cabins are perfect for us as we are never there cause there is too much to do on the ship, so cabins are perfect for showering and sleeping, plus they were close to academy for dropping off/picking up kids! the food was always changing and excellent everywhere we went from the buffet to manhattan to taste to o'sheehans...we loved revisiting the Noodle Bar (yummy potstickers), Wasabi (best sushi/sashimi ever), having made to order Nutella crepes even and went to Shanghai restaurant for the first time (loved the chicken and shrimp noodles) and discovered you can order all you want off the menu, which is great for just $15 cover charge! this time around we did the Cirque Dreams and Dinner and it was SPECTACULAR!! I mean, there are no words really, you are just astounded at what they do in such a space, truly incredible! I recommend that to everyone, it is worth more than 39 dollars....we also went to Nickelodeon's Slime Time Live and it was so entertaining, funny and has audience participation..i also took my youngest daughter to Nickelodeon's Pajama Jam Breakfast and it was awesome!! Dora, Diego, SpongeBob, Patrick, and the Fairly Oddparents were there, along with the Nick team, of course and it was amazing! breakfast buffet included was the best breakfast and a photo with characters was included! Blue man group was phenomenal as always, legends was great, they are identical to the real life singers, wow!! we went to visit the bridge viewing room on our last day and its very interesting to see and the view is great as well. I honestly don't understand and cant believe ANY of the negative reviews I have seen before. everything was more than perfect and I love the epic and Norwegian cruise line, there is nothing better than freestyle cruising to me, where you can go eat when you want, wherever you want and dress as you want! its on your terms! it works best for my family. also, the 3 ports we visited were great! Jamaica we went to Dunn's river falls and climbed up the river, which was a once in a lifetime experience! I had waited many years to do it, and it was better than expected. Grand Cayman tender was very easy, short boat ride to dock, and did the Trolley Roger tour which is very informative about the island, then went to 7 mile public beach which is gorgeous, clean, clear, great food and local beer. Cozumel was great also, we took a taxi and went to Paradise beach club which is only $3 per person to enter, and you have access to pool, lounge chairs inside pool and around pool, changing rooms, restrooms, beach, pier, chairs and umbrellas. plus, delicious nachos, tacos and drinks! (which are extra) This is truly the way to travel, you have your transportation, hotel, food, drinks, and entertainment included for 1 price. and yes, some things are extra, but its not NECESSARY, its OPTIONAL. to me, its all worth it! We are definitely Norwegians, and are already booked on the Escape in November! cant wait to cruise like a Norwegian again! Read Less
Sail Date March 2015
This was my (and my husband's) first cruise. If you are in your 20s to 40s and without children, here are the top five things you need to know, in order of priority: 1. GET A POSH PASS. But don't tell anyone. I want one to be ... Read More
This was my (and my husband's) first cruise. If you are in your 20s to 40s and without children, here are the top five things you need to know, in order of priority: 1. GET A POSH PASS. But don't tell anyone. I want one to be available the next time I cruise. 2. Shut up about the (un)available TV stations. You want to watch sports? Stay home. 3. Buy Poo-Pourri. It may just save your relationship. 4. Stay up dancing all night at Spice, after you go to Blue Man Group and Second City and Howl at the Moon. 5. As much as you may want to do karaoke, resist the urge - especially as it gets later in the week. Trust me. Just... go sing along with Howl at the Moon if you want to sing. Karaoke gets frightening. You know exactly what I mean. Miscellany: If you're easily intimidated, avoid the vendors in Jamaica. And the drug dealers. Don't try to walk from 7-mile beach back to the terminal. Don't. I say it again, Don't. I'll happily share with you pictures of iguanas. Don't make the hour-long walk. Take a lorazepam if you have to fly out of Miami airport. Maybe two. It's a nightmare. Make it to the Mr. Sexy Legs contest. Bring a water bottle with you and have bartenders fill it regularly. Every single silver shop in Cozumel is the same. Don't waste time. Learn Spanish. You'll get a better price. Tip well. Everywhere. Every time. Even if tips are included. Wear sunscreen. Every day. Shut up about it. Don't bother with the "everything $10" shop on the boat. Hit up Teppenyaki. Good time, good food. Drink a lot. Of water. Who am I kidding... drink a lot of Patron. Margaritaville is fun but overpriced. Hit it up -once. Go to the gym. Or don't. It's your vacation. Either way, just trolling the ship, you're probably getting to your 10,000 steps per day. Speaking of which, INFINITE THANKS to whoever found my FitBit and returned it to Guest Services within 2 hours. I am so thankful for your honesty and would like to send you a gift in return. If by some unlikely chance you are reading this, please let me know. Is anyone from the Kenny-squared Chicago crew on this board??? I'd (we'd) love to stay in touch and do some stunt-man and chocolate pretzel shots if you're in town. If you don't boo the Sox, we won't boo the Cubs. Last word: You're on a freaking cruise ship in the Caribbean. If you have something to complain about, please politely do so in the company of those folks leading as miserable an existence as you are. Spare the rest of us. We had a ball! Happy to answer any questions!!! Sarah (Massachusetts) Read Less
Sail Date March 2015
Fantastic cruise. Stayed in the Heaven suit.Best ship for your family. Beyond this world first class treatment and experience. We enjoyed so much that we immediately bought another cruise while on the Epic Norwegian cruise. Will be ... Read More
Fantastic cruise. Stayed in the Heaven suit.Best ship for your family. Beyond this world first class treatment and experience. We enjoyed so much that we immediately bought another cruise while on the Epic Norwegian cruise. Will be sailing with my family in Norwegian new ship the escape. will be bring along at least 10 families. enjoyment of the century and would recommend anyone or family who wants strong bonding time with tier families to take a cruise trip. Good service. Our butler was the best. Humble, kind and caring. The restaurant and food were prepared according to our taste. The staff were very nice and kind to our children. staff knew the names of each family member. we enjoyed the Blue man show and cirque du dreams. The kids care center and the water park was unique. I really enjoyed our room and the tranquility that existed. we slept like babies and on the last day our children even my husband did not want to leave the ship. We had to spend 3 days in Miami before flying back but still it was difficult re-adjusting the hustle of daily life. Oh cannot wait to go back. Read Less
Sail Date March 2015
Norwegian Epic Ratings
Category Editor Member
Cabins 4.0 3.7
Dining 4.0 3.8
Entertainment 5.0 4.0
Public Rooms 4.0 3.8
Fitness Recreation 4.0 3.9
Family 5.0 3.9
Shore Excursion 4.0 3.5
Enrichment 3.0 3.3
Service 4.0 3.8
Value For Money 4.0 3.5
Rates 4.0 3.7

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