93 Norwegian Epic Caribbean - Southern Cruise Reviews

My husband and I wanted to take our 3 children and nephew on a pre-Christmas cruise. We had the 2 bedroom villa in the Haven and my son and nephew had a balcony cabin. The staff was not nearly as friendly compared to the previous cruises ... Read More
My husband and I wanted to take our 3 children and nephew on a pre-Christmas cruise. We had the 2 bedroom villa in the Haven and my son and nephew had a balcony cabin. The staff was not nearly as friendly compared to the previous cruises we’ve taken with NCL. This was our 3rd time getting the 2 bedroom villa in the Haven. My daughter and I decided to go up to the Haven’s private area where it was quiet. A NCL staff member walked over to us, (we’re African American) and asked if we’re supposed to be up there. I asked him how many of the Caucasian people did you ask if they belong? He immediately started back peddling. I was embarrassed for myself and my daughter. Our family has sailed NCL since 2011. We have NEVER been treated so disrespectfully. I will NEVER sail Epic again. I waited to post my review because I wanted to give NCL time to respond to my complaint and I have heard nothing back. When people who work hard to provide a great life for their family go on vacation and spend the money to relax, they should not have to get to the middle of the ocean and be humiliated for their skin color, religion, beliefs or sexual orientation. By the way, the Haven 2 bedrooms for 4 people is not a cheap thrill. It’s EXPENSIVE!!! I have to rethink my stance of only traveling NCL after this. It’s hurtful that you can be loyal to a brand but they’re not loyal to their long standing customers. Ports: The ports were ok, I don't if repairs were still going on due to the storm that hit September 2017. We did enjoy the stop in Tortola. Our children chose to do the Virgin Gouda Baths and my husband and I chose to do the speed boat tour around Tortola. Ship: This was the first time since 2009 I had a complaint about the ship. The ship was ok, not what I expected at all. The interior decor, especially in the Haven areas were nicely furnished. I loved the whole Haven experience being away from the crowd and relaxing in the air conditioned lounge. Thumbs up for that. Dining: Surprisingly enough, the food was not that great on this ship. We were highly anticipating going to our favs. We went to Cagney's and the food wasn't good at all. The next night we went to the Italian restaurant and they didn't have the lasagna anymore, the food we chose was not good. After 3 nights of bad experiences and customer services, we opted to eat in the buffet and room service. Disembarkation: Horrible with a capital H. Again, I have NEVER had a complaint since 2009 with NCL. It took us 2 hours to disembark. We did not understand why we didn't have the same experience getting on than getting off. When we arrived, as promised, we had someone escort us to our cabins. Getting off, we were with the general public and had to stand in long lines. As a Haven Suite customer, I would think that we would get to have a certain privilege to disembark. Children: We brought our 21, 20, 20 and 18 year old children with us. They mainly played basketball and stayed in the arcade. After 3 days they were bored and just watched movies and played on their phones. They did say for them, the best part of the cruise was the port visits where they could roam and not be confined to the ship. If you have older children, let them choose some of the excursions that they like to do. Read Less
Sail Date December 2018
We chose this cruise for the good incentives, it was a Norwegian ship that we had not sailed before and it left at a different port than we had experienced before. Port Canaveral was great. It was easy to embark the ship, there were the ... Read More
We chose this cruise for the good incentives, it was a Norwegian ship that we had not sailed before and it left at a different port than we had experienced before. Port Canaveral was great. It was easy to embark the ship, there were the usual lines, but things kept moving and it was well organized. The ships design IS AWFUL. The designers "pranked" the public with the cabin design. The toilet has a light plastic door (and a curtain) separating it from the the room and one cannot pee, poop or fart without being heard by everyone in the room. There was TRASH in the light above the bed, shelves were broken. The LIGHTING was HORRIBLE, it was what I would expect in a bordello. I had to put on my make up during the day because the light bulbs were SO DIM that it was impossible to during the evening when there was no natural light. The brightest light in the room was in the closet and there were no mirrors in the closet. The balcony was ok, the closet space was good, the room attendants were responsible. We were disappointed that the photo packages have changed, O'Sheehans had a different menu as there were no specials, general navigating the ship was unusual: something we do not have an issue with on the other Norwegian ships. If this had been the first Norwegian Cruise we had been on we would be somewhat reticent about cruising Norwegian again, but as we are platinum we have experienced far better ships. Read Less
Sail Date December 2018
This was planned well in advance with 4 couples and 2 adult children. This is our 11th cruise and this one would rate only about 3.5 stars to us. Food was excellent, staff we encountered were excellent, room was well kept. Now the ... Read More
This was planned well in advance with 4 couples and 2 adult children. This is our 11th cruise and this one would rate only about 3.5 stars to us. Food was excellent, staff we encountered were excellent, room was well kept. Now the downside. We went 12-15-2018 to 12-22-2018, the ship was packed. Not sure you could have shoehorned another person on board. Many of the activities you had to either wait in line a long time or miss out completely (escape room) . We spent a lot of time just waiting in lines, shows, food, disembarking at ports, activities at the atrium. Just a lot of people. We didn't care how the casino was laid out, very crowded. The casino point system is worthless, my wife played all cruise and when it came time to collect rewards she had amassed a grand total of approximately $4. No $5 black jack. No incentive to play . When it came time to leave it took us over 2 1/2 hrs to disembark and leave the terminal on the bus. Because of weather we missed one port, but that's not their fault, better safe than sorry, but we were suppose to have a $50 credit at each port and didn't see where they credited us that amount. Sometimes bigger isn't always better. Special thank you to NiJonie, and Darwin, our waitstaff, they were excellent and made dining so enjoyable. Read Less
Sail Date December 2018
We were enticed to try NCL by one of their seemingly great packages to Caribbean. First off, shame on me for not researching more about my cruise ahead of time. I am an experienced cruiser but had fallen into a comfort zone expecting ... Read More
We were enticed to try NCL by one of their seemingly great packages to Caribbean. First off, shame on me for not researching more about my cruise ahead of time. I am an experienced cruiser but had fallen into a comfort zone expecting similar practices from NCL that I received from RC and Princess. I felt like we had a good time despite the NCL /ship experience and also appreciate that perhaps the EPIC is not indicative of all their ships. I have several observations. The good: great optional restaurant experiences. Showers size was bigger than typical. Overall cost of cruise which included a drink package option etc was good. Shows were excellent. Lots of storage and closet space in state room. The bad: No real walking/running track. It was literally a 200 ft strip amongst the lifeboats with a turnaround on each end - poor ventilation and no real views. -No center staircase to main deck or center elevators- made moving around ship awkward and coincidentally forces you through the smoke filled casinos. -$15 corkage fee to bring on bottle of wine (which I agree with if it was to be used in dining capacity and not for “personal room “ consumption. -tiny 7x8 balcony off aft (my fault to not research) -the NCL stateroom layout -you literally are walking through your bathroom to get into your stateroom- don’t have your spouse getting ready for the day when room service comes :). -No real table to sit at or to put a room service tray on. -water not covered in drink package- @$7/ bottle, we paid more for water than what our Mandatory service charge (tip) was at $124.00 -mandatory service charges every day of $14/ person. To me this takes away incentive to individual staff to go above and beyond expectations. -no attempt by cabin steward to meet us and find out our specifics- we never met him. -saving of deck chairs is alive and well on this ship despite posted rules -ship layout offers no main deck “table and chairs” area which are so typical on most ships (an area to play cards or just sit with friends). The only such area was a designated smoking area. -the main pool deck offers very little in terms of actual pool, rather a myriad of kids type play park and water slide. Rear deck pool is like 15’x15’ area, usually filled to capacity. -a lot of ship is showing its age/useage. Walking into main dining halls over crumbling tiles is not a good look. Rusting railings everywhere. -hot tubs are barely Luke warm -at least a third of my Internet package minutes were spent watching that wheel twirling while waiting for access both going on and off connecting. Sometimes it literally took 10 minutes to achieve log off. -aft cabins balconies are all but unusable due to overwhelming white noise from prop wash and engine noise. Think of standing next to Niagra Falls and shouting to your spouse to converse when being on balcony. -bars are extremely understaffed. Most trips to a bar for drinks meant 10-15 minutes in a battle to prevent cutters to get to one bartender having to wait on 20 people at bar and 15 people in line. Seemed set up for waiters/waitresses that they too had to wait in same line. We are not big drinkers but anguished at prospect of getting back in line for a glass of wine or even water. Trying to use the waitress was even more problematic. -Really? $7 to bowl a string? Not every opportunity to make a buck needs to be exploited:) My general observations in hind sight are that this is a good ship/cruise line choice if you are a gambler who likes to eat but not drink :) Not sure what demographics they were researching:) Read Less
Sail Date December 2018
Embrakment was easy and organized. We had a balcony room lots of room for two people and storage for clothes. Dining was great. Had most meals at buffet garden cafe buffet, Cagney steakhouse, Japanese hibachi and braizilian steakhouse. ... Read More
Embrakment was easy and organized. We had a balcony room lots of room for two people and storage for clothes. Dining was great. Had most meals at buffet garden cafe buffet, Cagney steakhouse, Japanese hibachi and braizilian steakhouse. Service was wonderful. Guaranteed you won’t go hungry. Don’t forget to have room service at least for a late night pizza snack. Ports of call are a way to stretch your legs. And shopping for jewelry and forget me nots..looking forward to my next cruise. Staff are friendly and helpful service was wonderful. Also lots to do on the ship on sea days. Your daily schedule was full or just enjoy the day with a drink in hand and make friends for a life time. I enjoyed being pampered. And not having to follow a schedule and free style. I suggest 120 days out to sailing book your dining times for dinner. Early times go fast. We like to dine early. So, I was happy someone suggested that we booked earlier. Shows every evening. So, if you’re looking forward to some pampering book your getaway trip soon. Read Less
Sail Date December 2018
Never having taken an NCL Cruise we were looking forward to trying Freestyle cruising. From the very start it was a disaster. Tiniest room we’ve ever had, terrible lighting. Way too many people for the commons areas, elevators etc... ... Read More
Never having taken an NCL Cruise we were looking forward to trying Freestyle cruising. From the very start it was a disaster. Tiniest room we’ve ever had, terrible lighting. Way too many people for the commons areas, elevators etc... lines for EVERYTHING. No outdoor space, no way to stroll the decks...no outside decks not crammed with stuff. Even trying to get off the ship was a nightmare, we had to stand in line for almost 2 hours just get off and then had the same lines to get through customs. Thank goodness for a wonderful porter, I’m not sure my husband would have made it through. Naturally not all was terrible, the food was good except for the buffet, which was the poorest we’ve ever had on a cruise, poor selections, badly displayed, not conveniently arranged. $$$ restaurants were good, Le Bistro & Teppanyaki very enjoyable. Moderna not so much. Service was good but with so many people aboard even the hard workers couldn’t keep up. There were no trash cans in the commons area????? The casino was spread all over deck 6 and allowed smoking but they provided few ashtrays and people put their cigs out anywhere. The only really good part of this cruise was the shows, Cirque Dreams was spectacular (at an extra cost) and comedy shows were really good, if you could get in but the best was Priscilla queen of the Desert. Best thing I’ve ever seen on a cruise ship. The daily bulletin had scads of listings for things to do but Most had to do with going and seeing how you could spend more money. Many things were held in the so-called Atrium that held maybe 200 people sitting and maybe another 200 standing on 2 floors trying to find a way to see. This on a ship that holds 4000 people. We think the ship design was the cause of many of the problems. However we spent good money for this cruise and probably won’t risk sailing on another NCL ship when there are so many good options on other cruise lines Read Less
Sail Date December 2018
Wanted a pre Christmas get away. First time on Norwegian. Food was good. Buffet better than most. Good options. Dining room decent food. Good service. Specialty dining was decent. Better on others. Bar service good in most bars. Weak ... Read More
Wanted a pre Christmas get away. First time on Norwegian. Food was good. Buffet better than most. Good options. Dining room decent food. Good service. Specialty dining was decent. Better on others. Bar service good in most bars. Weak drinks outside. Martini bar very good. The entertainment was very good on this ship. Magician good. Piano bar excellent. Priscilla, Queen of the desert was excellent! Broadway quality. Cirque dinner and show very good. Haven't experienced entertainment this good, ever. Nice surprise. Glad we bought the spa package as we had 5 sea days! ( weather ) Very nice spa. Good massage. Gym nicer than most. My biggest complaint and a huge pet peeve of mine on all ships and resorts; Saving chairs all day and not using them! Our last Carnival cruise had signs up all over and enforced them. People didn't hog as much knowing their stuff would be removed. Overall, this was a good cruise. Read Less
Sail Date December 2018
Elevators were a total disaster! More later. Disembarkation at Port Canaveral was a disaster. Full cruise package for Internet was a rip-off. Frequently simple news pages would not load at all. Availability of information before ... Read More
Elevators were a total disaster! More later. Disembarkation at Port Canaveral was a disaster. Full cruise package for Internet was a rip-off. Frequently simple news pages would not load at all. Availability of information before and during was poor. There was almost no description of shows. Instructions of how to use amenities was sparse of totally non-existent. Food was mostly good, sometimes outstanding, but occasionally bad taste wise. Entertainment was good and bad. I really didn't like Priscilla of the Desert. Cirque de Soliel was highlight of my trip. British Virgin Islands tour was poor. Included full hour at an unappealing beach and outdoor shops. Most of the staff was very friendly, but I frequently had communication problems. Elevators. (I am 64 and overweight.) I frequently had to climb multiple flights of stairs because elevator lack of availability. At least 3 times I climbed 5 or more flights. Once, I was excluded from 2 consecutive elevator cars because of overcrowding and climbed 8 flights. Read Less
Sail Date December 2018
This was our 4th cruise together (with my better half having 4 more) and we all agreed that it will be the LAST cruise on this size ship. "Bigger ain't better", as the saying should go. Let's start with the ship ... Read More
This was our 4th cruise together (with my better half having 4 more) and we all agreed that it will be the LAST cruise on this size ship. "Bigger ain't better", as the saying should go. Let's start with the ship itself. It's dark. It's loud. Oh, and it's big. Basically the ship is a design disaster. Lines were everywhere. We lined up to: eat dinner, to get drinks, to even see shows. Thank goodness my mother-in-law had the smarts to book as many reservations as possible. I feel bad for anyone who didn't book in advance because of all the lines. Once we just gave up waiting, and we were pretty good about keeping ourselves occupied with games or conversation to make the wait time pass. Now for enjoying the sun on a Caribbean cruise. What sun? The promenade deck was essentially unusable because of scant doors to it, and there was no natural light coming into the dining and entertainment decks either, then add all the people going to dinner and shows on those decks and the ship quickly becomes a dark, noisy trap box. The quiet sundeck towards the forward section was a pleasure to find (because it was away from the pools, had it's own bar staff, and was _quiet_) but basically inaccessible because of a hidden elevator and single, small stair leading to it. The aft "sun deck" was really an outdoor theater with massive, loud TV blocking the gorgeous views. I'm not sure how folks enjoyed sitting in the hot spas back there ... plenty of alcohol helped, for sure. One more point on ship design that speaks volumes: Need to potty? Best to go back to your room and use your own because the public bathrooms were full during dinner and show times. The toilet situation and long lines speak volumes to the ship's design failure. On the other hand, if you stay in your state room, order in for dinner, and watch your personal TV, then you're all set! Hah! Now for the good stuff: we went for the ports and our excursions made memories. And the staff. The wait, bar tending, and room stewards were all great! Not sure why others are complaining about the staff. We made sure to become repeat customers of the best waiters/waitresses and bartenders, and tipped them! By the end of the cruise they would come up to us with smiles / small-talk and put in our orders without us even asking!! Our room steward had difficulty with English but we were still able to get an extra pillow top for the bed from him, and the room was always spotless when he finished cleaning up our mess. :) Also the entertainment was top notch. The sheer talent of the actors and circus, plus the volume of costume changes and props was outstanding. The performers got well deserved applause and shout outs throughout. Others have complained about one show being not-family friendly / rated-R, and "gay", but did folks not read the Freestyle itinerary? It clearly states which entertainment is family friendly and its content. This is like someone going to the Guppies and complaining about alcohol-free drinks (at a kids event!). So why did we cruise on Epic? For the ports, like others said. It's not like we didn't know the ship was big, but we won't be going on it again. Read Less
Sail Date December 2018
Hubby heard it was good so we tried it. I really hated it but he made peace with it since it was his idea. Almost impossible to get a drink within 15 minutes. Had to wait over 1/2 hour at poolbar. Could not ever get seated at ... Read More
Hubby heard it was good so we tried it. I really hated it but he made peace with it since it was his idea. Almost impossible to get a drink within 15 minutes. Had to wait over 1/2 hour at poolbar. Could not ever get seated at O'Sheehans without a wait with a pager( 30-45 minutes) although many empty tables near the pool tables. All bars were understaffed. Only 1 bartender at casino bar at all times. No areas to just sit comfortably during the day & have a quiet drink. They have all these bars but only a few are open at any given time. We went to Headliners to see Laura Wright(amazing) one evening & the waitress took our order & our card & we never saw her again. We went to the bar after the show & my husband's card was just sitting on the bar & the bar was closed. No one in sight! He complained to guest services & they just said they were sorry. REALLY! We were stuck on that ship for 5 days because they cancelled great stirrup cay due to weather. I honestly could not wait to get off of it. Getting a lounger at Spice H20 was also impossible. We finally discovered the 18th floor after talking to some other guests but it was 2 days before the end. We heard a lot of people complaining about bar service. They give you the unlimited drink package & then make you wait sooooo long to get a drink.. We think they understaffed on purpose. The only thing we liked was the entertainment & specialty restaurants. Dreams, burn the floor & Priscilla were great!!!!! Also guest service manager, Trevor Swart, gave us a dinner an extra dinner at Cagneys & a $100 refundable credit. He was very nice & understanding. Good luck if you decide to book the epic. We've been on 5 other NCL ships & have never had a problem. Read Less
Sail Date December 2018
We chose Norwegian because this was a family trip and we had sailed on Norwegian several times before. We have also cruised on other lines such as Celebrity, Windstar, Holland America, Regent and AMA. I was somewhat anxious when we ... Read More
We chose Norwegian because this was a family trip and we had sailed on Norwegian several times before. We have also cruised on other lines such as Celebrity, Windstar, Holland America, Regent and AMA. I was somewhat anxious when we booked the cruise because the ship is so large, but it was for a family vacation so I thought it would be okay. One of the reasons we chose Norwegian is for the Haven Suites. When cruising on a large ship, I prefer to have a suite where I have space to get away from the larger crowds on deck and have breakfast away from the hectic buffet. In the past, Norwegian has been great with the Haven Suites. We had two small children traveling with us, ages 6 and 2, but they were not staying in the Haven Suites. When I booked the cruise and during the initial tour of the Haven Suites, we were told that the children could swim in the Haven Suite pool as our guests. We were also told they could come eat with us two times as our guests during the week cruise. We brought them on a port day to swim after we returned from our excursion and for some lunch. I took them to the informal area so they wouldn't be a nuisance in the more formal dining area. The female concierge came over and said we were limited to bringing them and they would charge us $20 a person for the lunch. Okay, that is fine, no biggie. They swam for about an hour. There were very few people in the Haven Suite area and only one other child in the pool. Everyone seemed to have a good time. The next time we brought them to the pool, it was in the morning. There were only two other adults in the whole pool area and no one in the pool. The female concierge came and told us they could not swim there, that only Haven Suite members could swim. I said this is not what you said the day of the tour or yesterday when they were swimming. She said that is the rules. I asked to see these rules as it is not in the contract, she said it is not a written rule. I spoke to the male concierge and then the Asst. Hotel Manager. They said it is a discretionary rule, there is no written rule. Unbelievable!!!!! I honestly can say in all the times I have cruised, I have never encountered a person as rude as the female concierge. Along with this incident, the whole cruise was a disappointment. The service was very slow particularly in the restaurants and to getting your room cleaned. There were multiple times we would return to the room in the evening after the show and my daughter's room had not been turned down, which had to happen since they were using one of the beds that fold into the ceiling. The Haven Suite cabins are very small. Nothing like what we have had on other Norwegian ships or on Celebrity or Holland America. The food was below average in the main dining room. Stay out of there. The food in the specialty restaurants was good, but again, extremely slow service. In the SPA, they seem to be more interested in selling you additional services then doing a good job on the service you did purchase. And if you tell them you don't want any additional services, they become rude. The one bright spot of the cruise was the entertainment. The Cirque show and the Burnin the Floor Show are outstanding!!!! But the entertainment alone didn't make up for the unpleasantness of the rest of the cruise. I was a Norwegian advocate up to this cruise, now we will not cruise on Norwegian again, the experience was just that bad :( And unfortunately, we were not the only ones, we heard many passengers complaining about the service. It seemed the crew was really struggling. Very unfortunate. Read Less
Sail Date December 2018
Second cruise on a Norwegian boat, sailed on the Escape earlier in the year, we thought this would be to the same standard, unfortunately the Epic isn't. We sailed out of port Canaveral mid December after queuing for 2 hours to ... Read More
Second cruise on a Norwegian boat, sailed on the Escape earlier in the year, we thought this would be to the same standard, unfortunately the Epic isn't. We sailed out of port Canaveral mid December after queuing for 2 hours to get on. We paid extra for the all inclusive drinks package only to be told that if we wanted a "Speciality" coffee, I,e, a Latte or similar we would have to pay an uplift. The same "Uplift" applies to virtually everything on the ship, Shows, Dining rooms, etc. You can eat free in the Garden buffet and Taste so we did. bingo is 49usd a go and not worth winning. I had to link a credit card with my onboard cruise card and as soon as I did NCL took 300usd immediately out of my account, i never bought anything using my cruise card and the money never appeared on my on board account, I only found out when I got notification from the card supplier upon docking at the end of the cruise where my phone found some wifi. to date I have not yet had any money returned even though it is a week after getting off the boat. And despite assurances from a rude member of staff ar guest services I am still waiting. The bathroom in our cabin (8013) is all open plan both the toilet and shower have a circular sliding door to cover your modesty the sink is at foot end of your bed, not the best. Not enough room to wheel your case from one end to the other. It is also very dark even with all the lights on and the sliding door open. We also were "Gifted" 14 bottles of water upon arriving as part of our drinks package. This room was so small we had to wedge all 14 x 1L bottles under the bed. Don't get the wrong impression from this review, despite all the above we did have a good time, you learn ways round the hurdles they put in place and the entertainments manager Andre made things better, if it wasn't for him and his madcap shows the whole cruise would have been a washout. I doubt we would ever go on another NCL again. Read Less
Sail Date December 2018
We had an awesome family vacation on the NCL EPIC, sailing December 15-December 22 in a 2 bedroom Haven cabin. This was our first experience in the Haven and will definitely cruise the Haven in the future. Our butler, Richard and room ... Read More
We had an awesome family vacation on the NCL EPIC, sailing December 15-December 22 in a 2 bedroom Haven cabin. This was our first experience in the Haven and will definitely cruise the Haven in the future. Our butler, Richard and room steward, Elisa were wonderful making sure that we had anything we needed. The second day my son ordered a turkey sandwich from room service, once Richard found out how much he enjoyed the sandwich he would bring one each afternoon with our afternoon snack. It was the little things like this which made our cruise special. Omar, the EPIC Haven concierge, was great! Omar made sure to talk with us each day, making sure that we had everything we needed and would arrange show/dinner reservations. PJ is the best bartender by far!! This cruise was scheduled for 3 sea days, with stops in Tortola, St. Thomas, and Great Stirrup Cay. Unfortunately, the weather was pretty rough on the last 2 days which prevented us from stopping at GSC. Even with pretty heavy winds/seas we noticed very little movement on the EPIC, there was some but not bad considering the wind strength. We were originally scheduled for a short day in St. Thomas which was extended by 4 hours since we were no longer stopping at GSC. This was our first time visiting Tortola and opted for a trip to Jost Van Dyke. I would highly recommend booking the Rebel Yell to Jost Van Dyke. We enjoyed our day with Captain Claudia and her crew Taz, Johnny, and Justin. They made sure we had plenty of water and rum punch on the boat ride and checked in with us several times while on the island. We will definitely book this excursion again. The ship entertainment was top notch, we enjoyed all the shows. This is a big ship and was fully booked, but the only time we waited was for the elevators was when shows were letting out which is to be expected with 4200 people onboard. The EPIC has a unique design, but not a problem and will cruise her again if the itinerary is one we want. Read Less
Sail Date December 2018
I can definitely tell you that this was a whole different experience. I usually cruise Carnival. But i wanted to try something different. My husband and I never had a honeymoon, now that our children are older, we decided that it was the ... Read More
I can definitely tell you that this was a whole different experience. I usually cruise Carnival. But i wanted to try something different. My husband and I never had a honeymoon, now that our children are older, we decided that it was the perfect time to take one. On their website Norwegian really "seems" to give you a good value, free beverage package and freestyle dinning always sounds nice, also lower deposits. here are some of the things we experienced that did not leave us with a good experience. - we pre-planned and pre-paid for pretty much everything. we got on the ship and we were told that Norwegian puts a 300 dollar hold on your credit card, for fees that you might incur. If everything was pre-paid why was this an issue? We don't carry large amounts on our credit card when going out of town, especially overseas. we gave them a 50 dollar deposit, when all was said and done they owed us a credit of 108.00$ but even when i had a credit to my account, they would not let me spend MY money as I saw fit. They held onto it and told me I could use it for specialty dinning, or at their stores to buy something, but i was not allowed to use it as I please. Basically i needed their permission to use my own money. not to mention, this 300 dollar amount that they hold, is not communicated to you. had I known prior to cruising I would have made sure I had enough on my credit card. I pre-paid for everything! including my drinks! I had a package. - Speaking of a drink package, The drinks were inconsistent from bar to bar or to restaurant. not to mention, even if you have a drink package, there is port fees that are not included. - dining: because we are so used to Carnival, they usually assign you a dining room, and the waiters/waitresses know you, they sing and dance to entertain you. on this cruise, you do not get assigned a dining room. There were more "specialty" dining options then complimentary. even when you want to go to the complimentary dining rooms, you have to make a reservation. now, i understand that there are many people and a reservation system is a great way to control the crowds. however, due to the lack of complimentary dining rooms, they were always full. We would have to eat at 830 or 9pm if we wanted to eat something more then the buffet. The food at the buffet was average cafeteria food. nothing special and not very good. For example, the "fruit" was a frozen blend of fruits that i used when making fruit pies at home, it wasn't even thawed yet! - We pre-paid for a dining experience at Teppenyaki, which is one of those restaurants that the chef prepares the meal right in front of you. this was a great experience, however, when i pre-paid a gratuity was already applied to the bill. When everyone else in our group was paying, they were not only charged a gratuity with the price of the meal, but were also asked for another gratuity! that was horrible! we also had a reservation for 7:30pm. We were not seated until 8:08, and they were just letting walk-ins in before us. i do have to give credit where credit is due. the food at Teppenyaki was delicious. - on other cruises that i have been on. Room service is complementary, however there is a 7.95 service charge! - we managed to get a reservation at shanghi noodle bar. It was a great experience. and the food was fantastic, the service was amazing and the staff made some great recommendations. - as for the entertainment, there were 2 complimentary shows and one that was an additional fee. the shows were sold of for the remainder of the cruise, by day 2. I didn't even get to see them! - This cruise has no place to sit and relax to watch the water. you were expected to be doing something or get out of the way. you could sit on a lounge chair on the deck, however the deck was on deck 15, no good views of the water at all and the sun goes down at 5 or 5:30. and every lounge chair was taken up by 9am! - we had an inside cabin, and the room was clean, but the beds were not comfortable at all. and there was a sign at each door for you to tell the housekeepers if they could go in and clean or if you did not want to be disturbed, this is on the outside of the room and is easily changed by some drunk person on the cruise or a teen just trying to be funny. - you were not able to see the menu for any restaurants on the tv in your stateroom, - you couldn't make reservations from your stateroom Read Less
Sail Date December 2018
This was our (my wife and myself's) third time on the Epic in as many years. The date and port were perfect and the Epic was available for sailing. There is only one gripe and an immense amount of compliments I could give the staff ... Read More
This was our (my wife and myself's) third time on the Epic in as many years. The date and port were perfect and the Epic was available for sailing. There is only one gripe and an immense amount of compliments I could give the staff and ship. Let's get the gripe out of the way. During day one and two there was one, yes one, staff member roaming the lounge chair area taking drink orders in Spice H20. If you wanted a drink you had to get up and (gasp) get one yourself. By the third day, it seemed they had flexed staff around and had more servers and bartenders. I can only assume that they anticipated a heaver need in other areas, or that there were other tasks the staff was attending to. Having been on the Epic three times in two years, we found the shows to be lacking. If this was our first or second viewing we would have been thrilled, however, we have seen them before and there was nothing new. The casts changed but the shows were the same. The shows were fantastic and the entertainment surely didn't disappoint. Dining was spectacular. We had a meal in every restaurant except for the French one (Le Bistro?). We had a dining package and Platinum reward. Dining on NCL is the best on the seas and if my wife and I tried to eat like this on land, we would be broke! The quality and service is impeccable aboard the ship. We did not get to visit Great Stirrup Cay due to rough winds/seas. The decision was made to keep us at sea rather than heading to Miami. I loved the decision to keep us in the warm sun rather than rush home and towards a cold Miami. It can't be an easy decision to make on NCL's end, but given the circumstances, they made the correct call in my opinion. We will be back on another NCL ship soon, but we will be seeking a new ship within the fleet to experience since our last three cruises were abord the Epic. Read Less
Sail Date December 2018
BE WARNED the stage show Priscilla is R rated and it ties up the main theater for several nights of th cruise. I’m not a prude but the ship’s write up did not warn it was r rated. I took my family and we were very uncomfortable. ... Read More
BE WARNED the stage show Priscilla is R rated and it ties up the main theater for several nights of th cruise. I’m not a prude but the ship’s write up did not warn it was r rated. I took my family and we were very uncomfortable. Just be aware. Otherwise the production itself is well done and the costumes were fabulous The public areas are crowded and noisy. The atrium where they have many of the seminars is open to the middle of main hallway at midship right across from guest services— a very busy and noisy intersection The Taste dining room is also very noisy. Its difficult to carry on a conversation. The food is good but service can be slow The casino, which allows smoking, is also open to a main hall midship on deck 6 and to get from one end of the ship to the other you have to walk through the smoking area. Since the midship area is open from deck five to deck seven, you can smell smoke in much of the public area on decks 5, 6 and 7 Other than the 3 shows the Epic promotes, there isn’t alot of family evening entertainment unless you go to one lounge or another Read Less
Sail Date December 2018
This is my 4th cruise on Epic (previous cruises include 3 TA's). I shared a cabin w/a former SO and invited two friends in a separate cabin. We both were in balcony cabins; although we didn't spend a lot of time on the balcony, ... Read More
This is my 4th cruise on Epic (previous cruises include 3 TA's). I shared a cabin w/a former SO and invited two friends in a separate cabin. We both were in balcony cabins; although we didn't spend a lot of time on the balcony, it was worth the extra money. Because I had experienced Epic, I was excited to introduce my friends to NCL. Upon getting on Epic, we got in line to make reservations for dining (we doubled up our dining by eliminating the internet package - smart move!); with our reservations set (so we thought), we found a spot by the window for some drinks and snacks at the Irish Pub. Where we sat in the Irish Pub we were able to view a rocket launch from the Cape. What an incredible way to start a cruise~! Somehow, the reservations we set up were lost in the computer, so we had to go back and try to correct the issues - HUGE problem. On a full ship, the "ideal times" get booked up fast. At first, the staff seemed to show no concern, nor did they apologize. My SO and her friends were frustrated and upset and the comments about how this would never happen on RCCL (they're sold on RCCL and their offerings). Because I had been on Epic (three weeks prior on my third TA), I knew a members of the management team on Epic. They did an amazing job and helped to correct the situation. There were other issues on the ship, most of them were minor issues due to staff attitudes (they are human and NCL works them hard!), so a smile can go a long way (along w/showing some empathy). While in the MDR most of the food was tasty. All in all, we had a great time experiencing all Epic has to offer. Great staff from the room attendants, wait staff and the entertainment was great. From Howl @ The Moon, to the comedy - all was great (be careful later at night, the songs and the jokes are adult theme). The Epic theater was great as usual. The evening at Cirque was a lot of fun - even if the dinner was less than stellar. The Specialty dining was enjoyed by all in the group and we highly recommend it. My SO wanted to do the French cuisine @ Le Bistro and La Cucina were okay (La Cucina staff were infinitely nicer); Teppanyaki was a lot of fun and tasty!; Moderno and Cagney's were excellent (as usual); Shanghai's/Noodle Bar (not specialty dining) are worth a visit (or two); Manhattan seems to be a step up over Taste ( try to get a table in the back - it's a great view); O'Sheehan's Irish Sports Bar is great for snacks and drinks; can't comment on Wasabi - never tried. Did the Ice Bar on the final night - not sure if it was worth the extra $; still a good experience (AND COLD - make sure you dress appropriately, even with their supplied coat~!). Our first port was the NCL private island Great Stirrup in the Bahamas - because of winds/weather, we did not stop. More than one person was upset we didn't stop and I've heard they miss this stop about 1/3 of the cruises. Port Two: Ocho Rios, Jamaica - We signed up for Dunn River Falls followed up with a kayak tour. While we had a good time, expect to pay double in tips from everyone that "helps" you. From getting off of the tour bus @ the Falls all the way to turning in your kayak, everyone expected a tip (AND they reminded you all the time). My advice: wait until the end of the Falls to tip AND at the end of the kayak tour (if you decide to tip). After the excursion, we ended up in town (AND hungry). Stopped for food and drinks combined with shopping. In the shops DO NOT PAY the price listed - haggle with them. Be careful about purchasing liquor here. We enjoy Bumbu Rum - they wanted $125 (US) for a bottle we pay $35 (US) in Florida. Port Three: Georgetown, Grand Cayman - Because it was Sunday, the Rum Factory was closed, so we took the local bus to the beach. We brought our own snorkeling gear, but the water was less than ideal. Beer and food on the beach was fun - expensive, but you're on vacation, right? Port Four: NCL's Harvest Caye in Belize - The drink package we purchased onboard did not apply here so, pull out your wallet. We chose to do the zip lines - an excellent choice~! While we had a good time, NCL should make the drinks package accessible while at their own location. Port Five: Costa Maya Mexico - We did a non-NCL excursion and toured ruins and visited a small village where we had the BEST TIME!! They taught us how to make tortillas from scratch and fed us the best food! Port Six: Cozumel - The three ladies paid to go to a beach and I opted to rent a scooter and toured the island. I stopped at a roadside taqueria and enjoyed local food. I drove along the shore on the loop and stopped along the way to check out the beaches and local watering holes. If you like to explore on your own and off the beaten path, I recommend this. All in all, Epic is one of my favorite ships to cruise on. IF you prepare ahead of time (reservations for shows, and dining), do some research before you get on Epic, your investment (time) will be rewarded. Expect crowds on these large ships; Epic is a quirky ship (only one of it's kind - the other two NCL planned on building were never built/commissioned) and you can get lost on Epic. Don't worry, you'll find your way and enjoy the exploring while you're on your Epic journey~! Read Less
Sail Date December 2018
We departed from Canaveral. There were tons of activities on board but we weren't surprised with food, it was normal. The view is spectacular, though we didn't take any pictures -we were just enjoying the experience-; we think ... Read More
We departed from Canaveral. There were tons of activities on board but we weren't surprised with food, it was normal. The view is spectacular, though we didn't take any pictures -we were just enjoying the experience-; we think that although the food wasn't spectacular, being on board on the Norwegian Epic was that, "epic", haha. There were tons of water-parks on board, slides, anything you can think of so you can have fun (and your children if you decide to take them with you). About food you can go to the specialty restaurants if you want something fancier. Excursions are good, but pricey. The selection of ports for this cruise is amazing. Overall, the Norwegian Epic is a really good cruise, it doesn't matter if it's our 1st cruise, or your 20th, it's good (though if you hate crowds, avoid it), and don't be misleaded by its exterior design, it's a beatiful ship. Read Less
Sail Date December 2018
We were trying Epic before booking a TA next spring and the price was really too good to pass up. I won't praise Freestyle dining (not my preferred), but I chose NCL. To my surprise the Freestyle dining service in main restaurants had ... Read More
We were trying Epic before booking a TA next spring and the price was really too good to pass up. I won't praise Freestyle dining (not my preferred), but I chose NCL. To my surprise the Freestyle dining service in main restaurants had improved quite a bit since our last cruise (apart from the 2 hour 10 minute lunch and we didn't even get dessert served lunch). Food was pretty good in the dining room, could find something I liked every night. The food in the buffet was a different story. On 2 different nights, due to circumstances beyond our control, we ended up in the buffet. Neither night had any beef selections on the buffet (chicken and pork only), then I tried the stir fry station and no shrimp or beef. The buffet meat selections were very disappointing. Epic is not a well designed mega ship, it doesn't flow from place to place, the pool areas are very small for this large of a ship. The theater is too small as well. It is just not a well thought out layout compared to other lines mega ships. Service: This was the big letdown, our room steward was Ok, but we would leave in the morning around 9 and the room might not be made up until after lunch, but Ok. If NCL is going to charge the same level of gratuities per day for service that other lines are, then NCL should provide the same level of service throughout the ship. The buffet area never had anyone offering drinks (tea or coffee), picking up plates. The only service staff was cleaning tables after people left. We did not have a drink package, but this would have been a huge issue, so many cruisers we spoke with were very upset that they always had to go to a bar to get a drink, didn't matter where they were, pool, dining room or theater. The hotel director stated they only had 300 waiters on board, that is way to few! Entertainment was not very good, Burn the Floor OK, but Priscilla Queen of the Desert musical was atrociously bad and offensive. Dueling Pianos was good for a couple of nights, but then got to be monotonous. The activities staff worked hard and had a lot of energy. The good things, NCL still offers an indoor cigar bar. The price was ridiculously low. Even for a bargain hunter I would have a hard time picking Epic again, I would pay a couple hundred more for better food selection, entertainment and service. This cruise left me feeling like I did after my last Carnival cruise, "if that is what cruising is like on NCL, it doesn't matter how low the price is, it isn't worth it" Read Less
Sail Date December 2018
Overall, the trip was nice it was my first time cruising on Norwegian. Main purpose of booking this cruise was for the ports, which were AMAZING!! The only complaint I have regarding the ports were that 2 of the stops you needed to book a ... Read More
Overall, the trip was nice it was my first time cruising on Norwegian. Main purpose of booking this cruise was for the ports, which were AMAZING!! The only complaint I have regarding the ports were that 2 of the stops you needed to book a tendering time which wasn't told to us until hours before reaching the first destination, so be sure to check on that when you first embark the ship. The cabin was nice. It served its purpose (to sleep) we had a balcony room which was more than enough room for 2 people. Dining was ok nothing great. Towards the end of the cruise the grand buffet area was shut down earlier than the times listed on the daily papers that were given out each morning. We did eat at the Manhattan and Taste restaurant a couple of times. The food was eatable nothing grand. Be sure that they direct you in the correct lines; we had reservations and many people who didn't were sat before us because of course they had us in the reservation line! Entertainment and activities on the ship is AMAZING!! From Burn the Floor, Priscilla, The Beatles Show, comedy,etc. everything was great. Be sure to be in line 30-45 before the showtime if you want seats. Book reservations for Burn the Floor and Priscilla before boarding the ship they are reservation only shows and once everyone gets on the ship they start booking everything. Service on the ship was the absolute worst I've ever experienced. In guest services you have maybe 2/3 people that weren't hostile, listened to your concerns, and actually knew what they were talking about. Cabin Key Cards are the absolute worse way to spend money on any ship (not just Epic). One situation, we chose cash as a payment type thinking maybe it would be like carnival where you can just add money on the card and thats that, well thats not the case my fiance's card went into the negative $9 and it was paid right back off, but due to their "rules" (that of course you cant find anywhere) after the 4th day if you don't have the drink package or put at least $50 back on the account you CANNOT open that account up! Very confusing and nobody could explain this to me so we just used my card for expenses. We accidentally left a $4.00 voucher on the vanity area came back it was gone I'm not sure if the steward took it or what but make sure you double check behind yourselves and use the safe! I would definitely book another cruise with Norwegian the pros outweighed the cons just be sure if you haven't cruise Norwegian do your homework ask around because they are a lot of unknowns. Read Less
Sail Date December 2018
We chose this cruise because it departed from Port Canaveral, a smaller port than Miami, but as we have now found out one that is not capable of handling large crowds. We waited outside for 2-3 hours in bad windy weather, with verbal and ... Read More
We chose this cruise because it departed from Port Canaveral, a smaller port than Miami, but as we have now found out one that is not capable of handling large crowds. We waited outside for 2-3 hours in bad windy weather, with verbal and physical fights to the point the sheriff's officer had to be called. The ship seemed unprepared for its guests, the casino had most its machines down the first two days, there was no band on board, the singer in the theatre had to sing to tapes, and the trio's on board were spread thin. The food was sub-par with very little variety, the same desserts over and over. Once the buffet snack in the casino was peanut butter and jelly sandwiches!! REALLY!!??? The ship in general lacked a happy vibe which I guess is the fault of the cruise director. The cruise ended the way is started, long lines to get on and long lines to get off!! Read Less
Sail Date December 2018
NCL was having a special - (cabin prices dropping and extra perks) - so why not book? I was apprehensive about booking 10 - nights ... kept thinking to myself - I would get board and could not stand being on the ship a second longer! ... Read More
NCL was having a special - (cabin prices dropping and extra perks) - so why not book? I was apprehensive about booking 10 - nights ... kept thinking to myself - I would get board and could not stand being on the ship a second longer! HOWEVER, to my surprise the 10-nights flew by and soon I had to get back to reality aka - work. EMBARKMENT: absolutely sucked! Apparently there was an undisclosed issue at the port that delayed arriving port passengers from to go through security and board the ship. Funny thing is - while standing in line over three hours outside of the pier just to pass through security - everyone was in good spirits. THE CABIN: I booked a Haven Spa Suite (early Christmas present for myself). My cabin, the service (Mohammed - butler and Johnitto - cabin steward) lived up the Haven name - BUT, as the only person in the cabin I even found it a bit tight for me. Nice comfy round mattress and spa tub in the room (AWESOME) - BUT, they just took up way too much space. If you wanted to relax in your cabin, you had to sit on the bed. For the money spent on a suite, a Haven Suite - there really should be a separate seating area. DINING: LaCuccina -- I had a 5:30 PM reservation - perfect time to get a table overlooking the front of the ship. OMG - what a breathtaking view! If I had known what an amazing view could have been had - I would have dined there ALL 10 nights. I also dined at Cagney's, Haven Restaurant and O'Sheehan's. I enjoyed the quality of the food and service provided by each venue, BUT - everything was overshadowed by the view from LaCuccina. If I ever sail the EPIC again, I definitely would definitely dine in whatever restaurant is occupying that space! ON BOARD ENTERTAINMENT: Can't comment - did not attend any shows or events. I am that obscure passenger who does not need a "broadway show, comedy or musical or dance" program to enjoy a cruise. SHORE EXCURSIONS/PORTS: Yes, I am one of those cruisers who book overpriced excursions provided by the cruise lines. Call it peace of mind, having a translator or just too scared to book with local vendors - its what I do. I supposed that since I studied History, Anthropology and Archeology in college - I booked four of the following excursions: Ocho Rios -- Bob Marley Experience: I have taken this excursion three times - for me, it is about the views as we drive through the mountains to reach Nine Miles - Marley's final resting place. BTW - I am that less than 1% of visitors on this tour who is not interested in the "smoke" or feeling the necessity of making a Marley pilgrimage. I found that this excursion gave me a peak into the lives of local communities and their way of life. Harvest Kaye -- Monkey River Eco Tour: I was a bit unprepared for this excursion. I guess I missed the part of the description where it said to wear long pants and sleeves and good walking shoes. I wore two out of three - glad I wore sneakers (I'll tell you why in a minute). The high-speed 30 minute boat ride through mangrove trees from the pier to Monkey River - was great. Then we got to the mouth of the Monkey River and slowly made our way several miles (not sure of the distance) upriver. Our tour guide and his boat operator - pointed out wild life, vegetation while sharing personal and historical insights of Monkey River. Then we stopped (this is part of the excursion I missed/didn't read - and why one really needed to wear long pants, shirt and very good walking shoes). Apparently, part of this excursion involved trekking through the jungle/rain forest. On this day - we were very very lucky as temperatures were in the 70s and no mosquitoes (when we started). We met up with two other tours - everyone heading about 1/2 mile into the jungle searching for howler monkeys. BTW, I forgot to mention as we made our way towards the howler monkeys - the ground was muddy, and we were advised against from reaching out/grabbing any hanging vegetation as it could have spikes (hence the need to for the long sleeves and pants). Slowly we made our way into a clearing where we were able to see the howler monkeys on tree tops. Once we got there - guides were assisting all tourists - not just the ones in their tour group - but everyone who looked like they needed assistance (MUCH APPRECIATED). We weren't at the clearing very long when we noticed that temperatures started to rise and the mosquitoes and other flying biting critters started to return (glad I used bug spray - some did not and paid the price!) As we headed back to our river boat - it seemed like the ground got muddier? Maybe - maybe not? In any event - glad I wore sneakers and not flip flops as I saw on other tourists. As we made our way back through the jungle, you could feel the temperature rising (good thing we were at the end of this part of the tour). We boarded the boat and quickly made our way towards the pier. We stopped in a small village where folks could buy trinkets, drinks, food and use the restroom. I spent my time cleaning my sneakers as the caked with mud. George Town -- Trolley Tour: I booked this excursion as a starting point of where I wanted to go back and visit once the tour ended. Unfortunately, since we were in port on a Sunday - 95% of port buildings/businesses were closed. Costa Maya -- Chaccoben Mayan Ruins: For me, this excursion never disappoints. Where else can you still visit a ruin - climb steps that are centuries old? Cozumel -- Jose Cuervo Tequila Tasting Experience: I do not like tequila - not sure why I booked this excursion, but I did. I found the tour guide and the experience learning how to taste tequila fun! OVERALL: I was pleasantly surprised with EPIC's crew and ship - despite it no longer ranking as one of NCL's newer ships in the fleet. I was pampered and so relaxed that I never got board or felt that the cruise dragged on longer than it needed to be. I can't wait to book another NCL cruise (Haven if I can manage) - it just won't be Haven Spa suite. Read Less
Sail Date December 2018
I booked this cruise for my family because I'd had really good experiences with Norwegian. This was quite the exception. From the start of having no one to greet us to taking 3 hours to get on the ship due to lack of employee ... Read More
I booked this cruise for my family because I'd had really good experiences with Norwegian. This was quite the exception. From the start of having no one to greet us to taking 3 hours to get on the ship due to lack of employee knowledge, system errors and just plain laziness, to the room flooding, to having no accessibility in the room for my handicapped dad to the wheelchair that was recommended by ncl's rental company not fitting in the room to poor customer service. This was the worst cruise I'd been on. After all the things that happened my parents were given $100 each on board credit. The food, food staff, ports, shows and room attendants were very lovely but the customer service desk used standard lines and showed no comparison. They knew a water pipe burst at 8pm and didn't bother to check the rooms. Then they expected my elderly parents to walk in the water throughout the night because they weren't going to fix it until the morning. If you are staying with a friend in the room beware that there is no privacy for showers and bathroom except a curtain and then you can't leave the room if the other is in the shower. Awkward. Read Less
Sail Date December 2018
My first cruise with NCL was highlighted by a food allergy which gave me the opportunity to visit the medical center, receive an Epipen injection and spend over $3000 on one medical bill. WONDERFUL!! The food made me ill on four separate ... Read More
My first cruise with NCL was highlighted by a food allergy which gave me the opportunity to visit the medical center, receive an Epipen injection and spend over $3000 on one medical bill. WONDERFUL!! The food made me ill on four separate occasions. Fortunately three of the vomit inducing experiences were minor - as I learned to take one bite of food, chew thoroughly and swallow before taking a second bite. Each was a new experience - steamed cauliflower, chicken breast and turkey leg. Every guest commented on the hand spray procedure on board; most said that it was water and ineffective at cleaning anything. Stairway handrails were streaked with greasy hand prints and contaminants. The elevators were germ factories. Embarkation was a joke. NCL placed the blame on US Customs. Even the broken and missing luggage. The solo studio room was small. My luggage didn't fit under the bed, so I had to shift it from the minimal floor space onto the bed several times a day. The toilet area made me claustrophobic. The sink was poorly located. I had to fight with the sliding door which covered the closet each time I had to open or close it. Entertainment was mediocre at best. Staff were rushed and rude. Would I go again? NEVER! Read Less
Sail Date December 2018
We really wanted to do our next cruise (our 27th) aboard the Epic. It did not disappoint.We chose a balcony stateroom on deck 9.It was really different than other balcony cabins we stayed in on any cruise ship. It had a separate shower and ... Read More
We really wanted to do our next cruise (our 27th) aboard the Epic. It did not disappoint.We chose a balcony stateroom on deck 9.It was really different than other balcony cabins we stayed in on any cruise ship. It had a separate shower and toilet area and a draw curtain that separates the two from the rest of the cabin. Wasn't really a problem for us,but saw several complaints from other passengers.The bed was pretty standard,pushed together to form a queen.Seemed shorter than all other beds we encountered on other ships.The balcony was huge and was thoroughly enjoyed by both of us.The only downfall regarding our cabin was the stateroom attendant named Katherine. She was the worst we had ever encountered in all our cruising going back to 1989.No attention to detail and we had to leave her notes on most days as she was hard to find during the day.When we first got to our stateroom on the first day,we found a stain on the floor in front of the toilet that she said couldn't be removed.I called down to the housekeeping department and the next day it was gone.There was a leftover used bar of soap in the shower with a hair on it.She quickly removed it for us.The entertainment on board was very good with something for everyone.The food was good most evenings in the main dining rooms,but not so enjoyable in the buffet.We enjoyed the Teppanyaki specialty restaurant the first evening.I would recommend this cruise as 10 nights is perfect.Norwegian hits you hard on the drinks and even charges extra per drink even on the beverage package.We will be looking to book our next cruise on another cruise line for our next voyage. Read Less
Sail Date December 2018
Norwegian Epic Ratings
Category Editor Member
Cabins 4.0 3.7
Dining 4.0 3.8
Entertainment 5.0 4.0
Public Rooms 4.0 3.8
Fitness Recreation 4.0 3.9
Family 5.0 3.9
Shore Excursion 4.0 3.5
Enrichment 3.0 3.3
Service 4.0 3.8
Value For Money 4.0 3.5
Rates 4.0 3.7

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