6 Norwegian Epic Cruise Reviews for Singles Cruises to Europe - Western Mediterranean

I choosen this Norwegian Epic becuse od western Med.Regions, Its provides the most terrible foods in the crusie ship history. I stronnglrg not recommended to anyone , single ,family and senoirs . JUST NO . By the way no good drinkings ... Read More
I choosen this Norwegian Epic becuse od western Med.Regions, Its provides the most terrible foods in the crusie ship history. I stronnglrg not recommended to anyone , single ,family and senoirs . JUST NO . By the way no good drinkings waters supply. Totaly terrible services the dinnig room foods were not foods just junkies . Terrible and horrible services . THe ship were gay desert queen just not foe family . Lousy shows its needs to be up graded or changes . the vendors macines were not working for the whole trips no one care about that .Foods services on the ship were just not not enough to eat . JUst terrible and horrible . I would not recommended anyoe to go on board for just a horrible ship. . By the wat in board the ship announced FREE bout it was not everythings needs to pay .The entrtainments just horrible noy na good shows to terrible shows for everyonre. Noe I found a good way to expressed myslf to everyone who like Western Med regions , Please don't go to Norweegian Epic that all.. Read Less
Sail Date October 2018
Let me start out first by saying that I'm a very seasoned cruiser. Nearly 100 days of traveling on various cruise lines on the high seas. Although this boat was rated as 1# for honeymooners, there's a catch and I will reveal the ... Read More
Let me start out first by saying that I'm a very seasoned cruiser. Nearly 100 days of traveling on various cruise lines on the high seas. Although this boat was rated as 1# for honeymooners, there's a catch and I will reveal the notes I've taken while cruising on my honeymoon. The boat looks amazing from the inside and outside. The decor is top notch and the ship is very clean, but that's really where it all ends. My wife and I are in our mid 40's and enjoy our down time as well as a night out dancing. We approached this cruise like any other. We purchased the drink package expecting to party it down with some drinks beside the pool and listen to some live music. Well, that isn't allowed on the Epic. 1) No drinks in our around the pool 2) The pool area is considered a quiet zone. (as stated to me by the DJ) 3) You have two VERY small pools (10x30) to choose from but can only hold about 25 guest before it's too crowded 4)Forget trying to get a drink. There's only 1 pool bar about 30 ft long with only 4 bartenders and you rarley seecocktails waitresses around the pool. 5) Get ready for extreme whistle blowing from the lifeguard. Every wrong move by any one of the 500 kids on board and he blow his whistle. We went out our first night to explore the ship. We wanted to dance to some current music and have a drink at the bar. 1) There are NO night clubs on the boat unless you're under 17 We then walked around and expected to find the Theater with stdium seating allowing a couple thousand cruisers to see broadway shows. 1) The theater does not exist We really enjoy dressing up on formal nights, seeing everyone in their best, taking pictures and meeting other guests at the dinner table. 1) There are no formal nights and only 2 backdrops for pictures. 2) No assigned seating and you must make reservations for dining or wait 45min for a table. We often inquired about locations on the boat or general facts about the boat 1) The staff seemed very short with most people and often cut you off before you're done. Maybe they've been asked teh same question a 1000 times but not by me. We decided to go see a show 1) Get ready to PAY for onboard shows. $35 - $100 2) Don't do the Cirque show, you can't see the enitire show unless you buy the $100 tickets. 3) We went to the dueling pianos and had an amazing time. THAT was our saving grace. We wanted to get off the boat in Florence but the local port authority charged $5 euro to take you to town. We went back on the boat to get Euro's but find that the boat only provided US dollars but you can reserve trasnportation with the boat to town for triple the cost ($16) or they will drop you off in Florance take you back to the boat for $100 per person. We didn't go into Florence :-( We then decided to purchase something from the on board store. 1) Although they only provide US dollars you pay 21% take in all their stores. Doing your own laundry 1) Does not exist, they do not have a laundry department but a pair of socks (no joke) is $3 We chose not to take an excursion 1)The cost of the excursions were 30% - 40% higher than I've ever seen on any boat. Would you like to stay out late one night? 1) 99% of the boat shuts down at midnight. If you don't like gambling or and irish bar, then go to bed. Don't order room service 1) You're charge $8 service charge for room service no matter what you order AND yo're charged 18% more for gratuity. YES, they charge you gratuity on the service charge. Do you prefer Coke over Pepsi? 1) Forget it Only Pepsi aboard Where's the midnight buffet? 1) Does not exist I could go on but you get the idea but you still ask, how could this be the 1# rated ship for honeymooners? It's the ports you visit NOT THE SHIP. My only advise would be to spend money on nice meals on the boat and spend even more money enjoying Europe off the boat. Don't purchase excursions from the ship, they are 75% less of the boat and you're very safe to travel in groups. We used the ship as an expensive place to sleep, walked off the boat only owing them $300 (We normally own $1000 - $1500). the ports are amazing and we really enjoyed ourselves. We hope this helps Brian and Michelle Read Less
Sail Date August 2017
The criteria was pretty good: price, room for singles, exact days for my vacation. That's all I can say that's positive. During embarkation my luggage wasn't on my room. They torn away the paper you had to put around the ... Read More
The criteria was pretty good: price, room for singles, exact days for my vacation. That's all I can say that's positive. During embarkation my luggage wasn't on my room. They torn away the paper you had to put around the handle. I even put it around the handle you normally do not use when carrying a luggage but they still manage to rip it. Had to call around 20:00 of the first day to recover it. On the first day I found you can't turn off the A/A of the room. You just can regulate the temperature -cool, colder or very cool-. Tried the bathroom and had a leak on the shower head. Asked for a fix and they ignored me. During the night I couldn't speel at all because there was a maintenance room at the other side of the aisle, where they installed the air machine for all the room on that aisle. Too much noise and vibration is a bad combination in order to sleep well. On the second day I went to customer support to explain my case. They said that noise was pretty normal and they couldn't do anything. They still didn't fix the shower either. On that night my neighbors -yes, in plural, even in a "single room"- thought it was a good idea to party up to 3 AM. I called for security to do something and ignored my complain. That was the second night I couldn't sleep at all. On the morning of the third day I asked for the claim form. They said they only have a paper mail thing, so they aren't carrying official claim forms. After that and explaining all the stuff happens last two days they didn't seem to care at all, didn't even offer something for the headache (in their website it says that you have free medicine on customer service) and didn't offer a room change either. They said they were on full capacity. After that I had to leave the ship in order to ensure my health. And what about entertainment? Well, I hope those were odd jobs because everyone I found were so-so. For example, during a broadcasting about Bingo he was dull while explaning about it. I still can remember his last phrase: "it's bingo time, baaby". They also did some trivial about movie titles and couldn't even motivate to take part on it. Those around the trivial were more preocupied in counting floor tiles. By the way, you will find that if you are not a morning person you will never touch a hammock on the pool. Maybe on the first day or during shore excursions but not when you have free time during voyage. Dining was decent, so I don't have any complain about it. Do yourself a favor and never ever choose this company. Read Less
Sail Date June 2016
I have just come back off the Norwegian Epic after taking my elderly father on his first holiday in over 10 years. Disappointed isn't a word I can use strongly enough after the horrendous holiday we have just endured. We were met ... Read More
I have just come back off the Norwegian Epic after taking my elderly father on his first holiday in over 10 years. Disappointed isn't a word I can use strongly enough after the horrendous holiday we have just endured. We were met by over 3,000 Japanese/Chinese passengers who were totally rude, pushing, shoving, fighting to get into the lifts and nearly knocking my father over. These people had no regard to any of the remaining passengers on board and overtook all of the restaurants and seating areas the whole time. We were informed by the staff that we could not dine in the free dining areas as they were full and we waited one evening for over an hour just to get a seat. When we were eventually seated we couldn't have a conversation due the noise levels and we were also pushed at our table so these passengers could take selfies of each other by the window behind us. We were eventually forced to book the fine dining restaurants just so we could have dinner without all the chaos. After queuing at Customer services on the ship for over half an hour, I did tried to complain but they were not interested and advised I should write to NCL after our holiday! The ship was dull with very few nice places to sit and enjoy the view. There was no indoor pool so when the weather was poor we had no place to go. The entertainment was average with only two shows on which rotated every other night. Every other cruise ship I have been on had wonderful entertainment and a different show each night of the week. We spent all evening each night in the champagne bar which was always quiet and peaceful and probably the best area on the ship. The trips and places we visited were wonderful but we booked our excursions with Cruise Excursions and thank goodness we did! After paying over £1300 each for our holiday, we feel totally robbed. I have travelled with other cruise liners and had a wonderful holiday but this experience has left my father traumatised and not wanting to go on another cruise ever again. Norwegian should have informed us that these passengers would have been joining us and we could have decided ourselves if we wanted to continue with our trip. I will never travel with this company ever again! Read Less
Sail Date May 2016
Was really looking forward to my first ever Cruise. Embarked the NCL Epic at Barcelona. Within the first hour of going on board, I experienced 3 separate incidents of totally rudeness and unhelpfulness. Bar Staff - especially the ... Read More
Was really looking forward to my first ever Cruise. Embarked the NCL Epic at Barcelona. Within the first hour of going on board, I experienced 3 separate incidents of totally rudeness and unhelpfulness. Bar Staff - especially the Deck bar - ignorant to understanding what it meant by serving people in order of attendance, when challenged became rude and unhelpful. Reception staff again unhelpful, rude and just didn't seem to grasp the customer care aspect of anyone boarding first time or any time to be honest. When they managed to break my suitcase, it was a task to get them to even understand what happened, not to mention having to keep chasing up a replacement which when was given was a lower standard of the case that was damaged beyond repair. Received a call on the last day asking how my journey and first experience had been, only to be told by the "Customer Services person" that they did not understand the UK culture. The worst was the amount of people left to their own devices to try and debark the ship on the last day. Complete unorganised mess doesn't even cut how much of an issue it was to leave the ship, left in line with people pushing in, coming down the stairs with large suitcases trying to get through 1 single door, all arguing and being rude to each other about pushing in. No staff were at hand to co-ordinate nor communicate with the passengers - the cruise director stood at the exit door and just looked through you uninterested in what was clearly going on. All aspects of health and safety went out of the window when it came to everyone being allowed to just head to one exit, whilst there was a pointless tannoy saying the opposite ... what a complete shambles!! Wont be going on any future cruises with this line. Good luck to those that experienced a better service. Read Less
Sail Date September 2015
I am not sure where to start, everything about the boat was a huge disappointment. The workers on the ship HATED their jobs. Only a handful would greet us back or smile. In the narrow hallways the employees would walk fast by the guest, ... Read More
I am not sure where to start, everything about the boat was a huge disappointment. The workers on the ship HATED their jobs. Only a handful would greet us back or smile. In the narrow hallways the employees would walk fast by the guest, having the guest yield every time. Bartenders were SO slow. An empty bar with 3 bar employees took us 7 minutes to get them to take our order. We tip 20% but this trip we gave up tipping due to the lack of service. The Fall- I fell on WET stairs at the "ADULT ONLY POOL." Everything about that sentence is ironic. The adult only pool is full of children who run thru the area and jump on chairs. The pool is the size of maybe 6 bathtubs, so about 10 people in it feels packed. The latter on both sides of the "pool" are broken. One morning I woke up early to set towels on chairs before breakfast since the pool is packed with kids, we thought we would go early. On my walk down 4 stairs I fell hard and felt my knee popped. Fellow tourists helped me up and I limped back to my room. I let staff know I fell and their was water on the ground while I was crying in pain but they didn't do a thing. On this day the ship woke everyone up early to share that the phone system, tv system, and navigation system were out of order for 24 hours. Nothing like being a hunk of junk sailing without navigation! I tried to call for medical help but couldn't. I went to the medical area and it was closed. I went back to the chairs to notice the PUDDLE of water I fell on was still sitting there. I mention to an employee again, that I fell and am hurt and they need to clean it up before an older person falls. I was told "Its a busy day today, we have to pass out towels then someone will clean that water" so it took 2-3 hours to clean up the water. I have photos of it all, submitted them to the "customer service" but they didn't care. They offered me $300 to cruise with them again. HA! I wouldn't get on their ship again if it was Noah's Arc. I iced my own knee while laying in bed that day and noticed BUGS, yes BUGS crawling in and out of the bed. I took video of it and only then did someone care when I mentioned I had videos of these bugs and my hurt knee. Suddenly, they opened up the medical center and did a report. They blamed me for my shoes I was wearing at the pool. I am sorry but Rainbow flip flops at a pool are acceptable. Concaved stairs with water sitting on them is not. The food in the buffet was gross. The service was terrible. In line waiting to get back on the ship we asked staff if they were giving out wet towels (It was 99 degrees and the day before they did that for us) and we were told "Yeah but not for 5 minutes" so we stood in the heat while the worker sat on his cooler of towels for 5 minutes. Nothing about the management on the ship was accommodating. No one wanted to be bothered for anything and asking for anything while on vacation was ridiculous. The wifi didn't work and I purchased it twice for 100 dollars. When I called to mention it didn't work they said "oh yeah it only works in certain areas of the ship and not in rooms" and when I asked where I would find that information they told me it is in writing. I asked where and the story changed since it wasn't in writing ANYWHERE. Only then did they agree to refund my wifi charges. When other guests joined the ship in Spain and they were being called to report to a safety meeting a staff member yelled at me telling me I have to attend the meeting. I explained I boarded in Rome, showed my key (which color proves that) but the employee yelled more that I must go to meeting. I had to walk away while they followed me. Found a hair in my lunch at the Irish Pub on board. We were upgraded to a new room when the bugs were discovered only to have a toilet of poop overflow onto the floor. The Epic is a terrible ship with a miserable staff. The customer service after the fact could care less about my experience. Many emails and calls I was offered $300 to cruise with them again. NO! $300 would cover maybe one of the overpriced excursions they offer. They are reviewing my medical files but told me "we don't have a fast turn around for that so it may take months to a year to hear from that department"...typical for Norwegian. Everyone from the corporate office in Miami to the staff on the ships have no concept of customer service. Read Less
Sail Date July 2015
Norwegian Epic Ratings
Category Editor Member
Cabins 4.0 3.7
Dining 4.0 3.8
Entertainment 5.0 4.0
Public Rooms 4.0 3.8
Fitness Recreation 4.0 3.9
Family 5.0 3.9
Shore Excursion 4.0 3.5
Enrichment 3.0 3.3
Service 4.0 3.8
Value For Money 4.0 3.5
Rates 4.0 3.7

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