Sail Date: September 2019
Chose this cruise primarily for the ports of call. Cannot really fault NCL and The Epic at all as everything was excellent for us. The staff,organization,food and entertainment was all first class.We left Barcelona to Naples > Rome > ... Read More
Chose this cruise primarily for the ports of call. Cannot really fault NCL and The Epic at all as everything was excellent for us. The staff,organization,food and entertainment was all first class.We left Barcelona to Naples > Rome > Livorno > Cannes > Palma > Barcelona. All excursions were first class but if you want to really explore then I suggest the full day options.We visited Pompeii,Pisa and Cannes and all were amazing.Embarkation was stress free and easy as was the disembarkation which all went like clockwork. There is an option to self assist with luggage but we chose the colour coded system which allows you to put all your cases outside your room the night before you get off the ship and it was all so easy.We were in stateroom 14141 on the 14th floor and it was also excellent. Great housekeeper in Wilfred and room was kept spotless.Met some really nice passengers from all round the world and everyone was so approachable including all ship management. We paid upfront for the premium drink package and gratuities and it really is worth looking at that option. Definitely would consider NCL and the Epic again. Loved every minute of it. Read Less
Sail Date: July 2019
I chose this holiday to take all my family who live in different parts of Europe on a cruise where we could all be together. The poor things outweighed the pluses , I would never do it again. The pools were inadequate, too many people ... Read More
I chose this holiday to take all my family who live in different parts of Europe on a cruise where we could all be together. The poor things outweighed the pluses , I would never do it again. The pools were inadequate, too many people using a small area . many of the guests refused to let their children use them. This should have been the centre stage for the trip but it wasn't comfortable. Always packed and difficult to find chairs. No crew bothering to see who were not using the beds occupied all day with towels which weren't used. The cabins were Ok but that's all. Food was fine, no complaints. Embarkation and disembarkation excellent. Entertainment good.The problem with this ship is that the on deck facilities aren't sufficient for the number of passengers. Had that been better then it would have made a huge difference to our holiday. We also had some issues relating to NCL general terms and conditions and found their later dealing with our complaint unsatisfactory. There were always long queues at guest relations desk so if you needed the simplest of requests or answers you had to expect a long wait. NCL should invest in better on deck facilities and give their Guest relations teams both on board and in London better training in customer service. Our children enjoyed the rides and there were many good things about the ship. yet as I stated the bad outweighed the good. Irregular Kev Read Less
4 Helpful Votes
Sail Date: July 2019
We did the Norwegian Epic cruise out of Barcelona, Spain on July 14 - July 21, 2019. To be honest, I was very apprehensive about the cruise after reading so many negative reviews on cruise critic BUT it was WONDERFUL!!! In fact, I joined ... Read More
We did the Norwegian Epic cruise out of Barcelona, Spain on July 14 - July 21, 2019. To be honest, I was very apprehensive about the cruise after reading so many negative reviews on cruise critic BUT it was WONDERFUL!!! In fact, I joined cruise critics roll call and was able to gain a lot of insight from other travelers on what to do and things that others had learned. We are avid cruisers and Disney is one of our favorite cruise lines but we decided to do Norwegian because of the price. I will attempt to give an overview. We boarded in Barcelona. We took a cab from the airport to the port. It was a fixed price of 36 or 39 euros. Check in was so smooth and fast! I did the on-line check in prior to us leaving and it was one of the fastest check-ins that I have experienced. The ship was very well maintained. I did not see dirty or stained areas. We were on floor 8 in a balcony cabin. I did not care for the lay out of the room but we only got ready and slept in the room. There were 3 of us in our cabin. I did not like the frosted shower-like doors for the toilet area but we lived with it. Once again, we just got ready and slept in the room. The dining was amazing. We had 3 free specialty dinings (for the first 2 of us) and we paid for my daughter. We ate at La Cucina, Le Bistro, and Cagney's. The food and service was superb. This was our first time to ever do any extra charge restaurants because I think you already have so much on a cruise, but since it was free, we tried it. I will say we loved it!! You felt so special, at ease and relaxed and knew you had one-on-one service. BUT, there free dining is also amazing. There is such a variety of foods. The buffet had a different them each night. (Mexican, Mediterranean, Grilled, Italian and I don't remember the others.) Also, there was a person making fresh, made to order crepes at the buffet. That may have been all nights but I used it Tuesday - Thursday for sure. Everyone in the dining rooms and dining areas were very attentive. The dining rooms and buffet areas were beautiful. They all had windows where you could look out and view the water. The front dining room at The Garden Cafe buffet was beautiful and all windows. LOVELY VIEWS!! The food reminded me of when we first started cruising 20+ years ago and that was what you looked forward to. I cannot give an honest opinion of the activities because we were off the ship each day in port and by the time we came back, got ready, and ate, we were ready to crash for the night. We did go to Priscilla, Queen of the Desert, but left. I knew it would have drag queens but there were too many other things that I felt were inappropriate and were not for me nor my family. We did see a comedian and he was funny but they really needed to use a larger venue because we were packed into one of the areas and there was standing room only. We missed Burn the Floor and we choose not to do Cirque Dreams because we did not want to pay for a show. We saw the Beatles Mania show and it was enjoyable. Our cabin steward was very nice and always checking on us. He checked with us each day to see if everything was OK and if there was anything that we needed. I did want extra blankets and when we got back to the room, they were on our bed. Everyone on the ship, from guest services to the gift shops, seemed pleasant and friendly. I know some people asked about laundry and ironing of clothes. They have a laundry service on the boat but of course it is high. On Wednesday, there was a flyer in the room that advertised that you could fill a bag with clothes and they would be washed and returned to you by Friday. The cost was $19.95. We did fill a bag with our underclothes and tshirts and they were washed and back in the room by Friday evening--all for $19.95 You do have to write the special or promotion on the bag of laundry in order to receive it. I will try to give a run down of what we did each day. We did not book any excursions through Norwegian. We used outside tour companies that were less expensive and fewer people. I gave them a poor on shore excursions because of the prices. I learned this a few years ago when we did a cruise around the Greek Isles. Day 1, we embarked on Sunday in Barcelona and Day 2, Monday was a day at sea. Thank goodness for that!! We were exhausted after our flight from the US. We slept in and just roamed around a little on Monday. Every other day, you are at a port. The day of rest helped us--- I don't know if I could have gotten on in Civitavecchia and then had to do ports with no rest, if I could have made it! Day 3 - Tuesday was Naples Italy. We used Italy Tours and booked Pompeii, Sorrento, and the Amalfi Coast. There were 14 people in our van and it was wonderful. Our driver met us at the port, we loaded into the van and started our tour. We got back to Naples about 1 1/2 hours before we had to be on board, so there was time to go into Naples if you wanted. Day 4 - Civitavecchia (Rome)--We did not book a tour because we visited Rome for several days in 2016 so we did our own thing. We got off the ship and there were many people at the port where you could book tours or take a bus to Rome. We got on one of the Smart Tours buses and once the bus was full, they brought you to Rome. You were dropped off at a point near the Vatican and then they gave you a time to be back and the bus picked you back up at the same spot and brought you back to Civitavecchia to board the ship. The cost was 23 or 25 euros per person and you had to pay cash. They did not accept credit cards. When we got on the bus, it was almost full so we only had to sit about 15 minutes before leaving. From what I heard, some people sat on the bus almost 1 hour waiting for others to get off the ship and board. You may want to keep that in mind. Italy Tours had some small group tours for Rome but since we had spent several days here a few years ago, we just walked and revisited some of our favorite things and took our own tour. :) We stayed far away from the Vatican that day because it was Wednesday and the Pope was doing mass so it was VERY CROWDED. Make sure to get gelato. This will help cool you off and Rome gelato is so very good. Day 5 - Livorno - We did a small group tour with Italy Tours. There were 7 of us in our group plus the driver. We did the tour called the Best of Florence and Pisa. Our driver met us at the small port (it was very easy to find him) and we went to Pisa first and then to Florence. We got to Pisa by 8:15 and the first group allowed to climb the Leaning Tower of Pisa is not until 9:00 so we were able to get our tickets and be in the first group to climb the tower. Walking and viewing the grounds was great! It was a highlight for us to be able to climb to the top of the tower. After doing this, I would suggest being in the beginning groups. The lines get longer as the day goes on and it gets HOTTER!! Also, you could not bring any bags in the tower. You had to lock purses and backpacks up in a secure area before climbing the tower. We then went to Florence and met up with a guide and were put with some other group for this guide. Florence was beautiful and even with the other group, we were still only 15 and our guide. Our tour company offered to add the skip the line tickets, which we purchased, and went to the academia to see the original David. The additional group of people that we joined up with in Florence did have an elderly lady who had trouble walking and keeping up and those persons eventually left the tour and said they would go on their own. Florence is an amazing city--the bridge with the shops on it is just amazing. Day 6 - Cannes - We did not do a tour with an outside company (but if you start early enough, you should be able to). You have to tender into Cannes. Make sure to book your tender early and don't waste 1/2 day on the ship waiting to catch a tender to get off. Once in Cannes, we went to Monaco. You can take a train from Cannes to Monaco and it is about a 50 minute ride. If you decide to do this on your own, here are a few tips that we learned the hard way! :) To get to the train station, once you walk out of the port area and get to the main road, take a right. When you get to the Cannes tourism office (it is a big mirrored building on the right), take a left onto the street that is across from the tourism office. You will walk several blocks down that road and then you will see the train/bus station. If in doubt, ASK. Once inside, DO NOT try to use the kiosk to buy your own tickets. Go in the station and go to the ticket office to the left (it is inside more glass doors and it has a working AC). Once inside, pull a number ticket and wait for your number to come up and then ask the agent to help you buy a ticket to Monaco. It was 36 euros for all 3 of us. BEFORE you board the train to Monaco/Nice, make sure you find the yellow VALIDATION machine and validate your ticket. I think you get in major trouble if you do not validate your ticket before boarding. If you don't see a machine, ask someone where to validate the ticket and they will show you. Take the train to Monaco and then follow the signs (brown, historical) to the palace. There are lots of things to see and quaint little shops near that area. We did not go to the casino but that is also available. When you are ready to leave Monaco, you can get off the train in Nice on the way back to Cannes and do some wandering there. We did not do this because we lost time trying to find the train station and getting the wrong kind of ticket and having to switch out. If you have plenty of time, others say this is wonderful to do. We spent all of our time looking around Monaco and then we were having to sprint to make it back to the ship!! Day 7 - Palma De Mallorca - To be honest, when we booked this trip, I had never even heard of this place. I was thinking in my mind that we would probably be so tired from our other tours and adventures, we could just stay on the ship. DON'T STAY ON THE SHIP!!! This place is beautiful. It is the largest island in all of Spain. Once again, we did not book any tour. There are shuttle buses that take you from the port to the town center. BOOK YOUR SHUTTLE RIDE BEFORE SATURDAY MORNING. The shuttle ride from the ship to town is $15 per person. Book your shuttle Thursday night or Friday. If not, you will spend a long time in line on Saturday morning to buy a shuttle ticket. For those who do book their shuttle ticket prior to Saturday morning--when you get off the ship and you see a LONG line of people that look like they are waiting to get on a shuttle, do not go to the end of the line and get in line. These are the people who are waiting to purchase their shuttle ride. Let someone know that you already purchased your shuttle ticket, and they will tell you to go straight to the shuttle bus. Meaning, you will by-pass this long line of people who did not pre-purchase. Once you ride the shuttle, it will bring you into town near the church. There is a hop-on hop off bus tour you can buy here that will bring you around the entire island. I think the HOHO bus tour was 18 euros per person. This island has many sights to see and some amazing shopping. It is beautiful and I think it would be a great place to visit on a future vacation. Once again, this was an AMAZING CRUISE, with amazing food and ports of call. For all of those who are concerned because of the negative reviews, my advice would be to ignore them and go expecting a great time and have an awesome vacation. We loved it and will definitely be trying more Norwegian cruises. Read Less
3 Helpful Votes
Sail Date: May 2019
We choose this cruise as we live on Cocoa Beach and it was leaving from Port Canaveral. It had 6 stops, which is a lot for a transatlantic cruise. The price was right. Staff was great. Very nice and friendly. Our stateroom was kept ... Read More
We choose this cruise as we live on Cocoa Beach and it was leaving from Port Canaveral. It had 6 stops, which is a lot for a transatlantic cruise. The price was right. Staff was great. Very nice and friendly. Our stateroom was kept very clean. The public restrooms on the ship were not kept well. Either they had no soap, no paper or no water. Two elevator banks for a ship with 4000 people is not enough. We spent a lot of time waiting for an elevator. The food in the Taste dining room was not great, but adequate. Food in the specialty dining rooms was excellent. Our stateroom was so small! We had to take turns to get dressed, etc. We have been on many ships, but this room was crowded! The entertainment was great. The problem was to go to many of the events, you had to get there 45 minutes early to get a seat! We had to wait a lot! Read Less
2 Helpful Votes
Sail Date: October 2018
We have cruised 11 times with NCL and have certain expectations. As a mini-suite customer I felt that we were seeing the end of season service from the Epic staff overall. Our cabin steward was excellent, never received a visir from any ... Read More
We have cruised 11 times with NCL and have certain expectations. As a mini-suite customer I felt that we were seeing the end of season service from the Epic staff overall. Our cabin steward was excellent, never received a visir from any other service providers - we received daily service on our Alaska cruise two years ago - With 4500 passengers, I felt the staff was stretched thin to meet the needs of the customer base. I always had this feeling that the crew was looking forward to their transatlantic crossing in one week and was going thru the motions. Once again, the casino was smoke filled - Moderno and Lebistro was very good. The garden cafe needs to have some variety in its menu. The entertainment was excellent- the excursions were very good, but as usual, over priced and too much travel time. Overall, we had a good week, and will travel with NCL again. Read Less
2 Helpful Votes
Sail Date: September 2018
Norwegian Epic is a very large ship, looks like a block of flats sailing along and on our cruise was full with about 4,000 passengers although there was always adequate space on board and it did not feel crowded. The crew were constantly ... Read More
Norwegian Epic is a very large ship, looks like a block of flats sailing along and on our cruise was full with about 4,000 passengers although there was always adequate space on board and it did not feel crowded. The crew were constantly at work keeping the ship clean. Dining We mainly ate in the Garden Cafe buffet due to my wife's dietary requirements and the range of food was superb and delicious. We also ate at the Cagneys steakhouse and the meal was fantastic although costly about $80. The dining staff were all very helpful and friendly. Entertainment We did not see any of the entertainment as it was all fully booked even at the time we booked the cruise a couple of months before. This is something that needs to be addressed. Shore Excursions Were very expensive but well organised. I did the Sorrento and Pompeii excursion in Naples. Pompeii was extremely hot and very tiring but I am glad I did it. At Livorno we went on the Easy Florence excursion but I cannot tell you much about that as I had an accident and ended up in hospital. We were however accompanied by the tour company manager who stayed with us for the whole day in hospital and got us back to the ship. She was a godsend. In Cannes we did the Grasse and St,. Paul de Vence excursion. Grasse was a visit to a perfume factory interesting but the perfume was very expensive. At St. Paul de Vence we were told it was a 15 minute walk uphill and my wife could not do that so we found a cafe and had a delicious lunch. In Palma we did the scenic Palma and a visit to the pearl factory which was a good tour except that the bus which was operated by TUI had very limited legroom and was extremely uncomfortable. We were dropped off into Palma for a wander around and we caught the shuttle bus back to the ship. This was a much more comfortable coach. To & From the ship We flew from Gatwick to Barcelona on Vueling to catch the ship and the flight was like all modern air transport OK but not a pleasant experience. In Barcelona we were met by taxi and taken to the ship. On the way back we should have had a taxi to the airport but it never turned up, we were fortunate in find a taxi driver who eventually took us. Service Service on board was generally very prompt, friendly and helpful apart from the Finance Desk which considered it a great deal of trouble to issue out euros. Incidentally the currency on board is US dollars and the only ATMs on board are in the casino and only issue dollars. This on a ship sailing wholly within Europe. Read Less
3 Helpful Votes
Sail Date: August 2018
My wife & I were celebrating our 50th wedding anniversary. We had spent 5 days in Barcelona (fabulous) and before that we came off a 10-days cruise from Athens to Barcelona on Oceania's Riviera (owned by NCL). Up to this point ... Read More
My wife & I were celebrating our 50th wedding anniversary. We had spent 5 days in Barcelona (fabulous) and before that we came off a 10-days cruise from Athens to Barcelona on Oceania's Riviera (owned by NCL). Up to this point everything was wonderful.-just what we anticipated. Then came the NCL cruise on the Epic. We chose this cruise because of its great itinerary. We should have done more research in regards to the demographics of the passengers, all 4,100 of them. It seemed as if more than half were kids, from infants to teens. The noise level at times was unbearable. Parents letting their kids go wild, running & shouting. On the main level, the cruise director & his staff were constantly shouting into a microphone playing games. Out of 18 decks, it was almost impossible to find a quiet, shaded outdoor area to sit and relax. On the other hand, the dining was pretty good in the specialty restaurants but only so-so in the two free main dining restaurants. Buffet breakfasts & lunches were good. Our cabin, a mini-suite, was adequate. Excursions were fine, except for the one they canceled at the last minute. If you're traveling with kids, this is the ship for you. If you're looking for a relaxing cruise, it definitely is NOT. We probably will not cruise on NCL again, maybe on one of the smaller ships. I realize "you get what you pay for" so there's really no comparing NCL with Oceania, Seabourn or Viking (other cruise lines we've sailed), but I'd rather cruise less frequently and truly enjoy it than be frustrated traveling more often. Read Less
6 Helpful Votes
Sail Date: June 2018
We chose this cruise because of the great itinerary, going to places we have never been and wanted to visit. This cruise offered two locations for embarkation, and we chose Rome. There were several places that we wanted to visit in Rome ... Read More
We chose this cruise because of the great itinerary, going to places we have never been and wanted to visit. This cruise offered two locations for embarkation, and we chose Rome. There were several places that we wanted to visit in Rome and this gave us the opportunity to arrive in Rome a few days early and spend some additional time there. The City of Rome is actually quite a drive from the cruise port so using this as one of our ports would not have allowed enough time to see everything that we wanted to. The cruise port here in Civitavecchia had just opened so everything was brand new and the process went very smoothly. There also were not as many people embarking here as in Barcelona. so we were able to avoid the crowds. The ship was a bit different than others that we have been on. but there were no major issues. The toilet was in it's own little closet, as was the shower which was on the other side of the door of the cabin. The sink was in the room. The bed was comfortable for my husband and myself, but could be a problem for a tall person. There was plenty of storage in the cabin but very little walking room. One thing that we missed was a walking deck that went around the outside of the ship.There was a small "track" that went up and down one side of the ship on one deck. The upper deck and a few small pools, hot tubs, waterslide and climbing wall. The Garden Cafe Buffet was our choice for breakfast each morning and the food was excellent. We had a promotion for 3 nights of dining in the specialty restaurants and the food options offered were excellent. The regular dining room did not seem to offer very interesting options. The entertainment on the ship was very good, though several required reservations. This was a very enjoyable trip and I would highly recommend it. Read Less
Sail Date: June 2018
Me and my girl friend got very good package on this cruise, we were on 7 days west Mediterranean cruise departed from Barcelona. This package included 2 nights hotel in Barcelona, 1 day hop on hop off bus pass, transportation from hotel to ... Read More
Me and my girl friend got very good package on this cruise, we were on 7 days west Mediterranean cruise departed from Barcelona. This package included 2 nights hotel in Barcelona, 1 day hop on hop off bus pass, transportation from hotel to port and 3 Specialty Dinning on board. We tried Le Bistro French cusine, Cagney's Steakhouse and Moderno Churrascaria, all the Specialty dinner was fantastic. Buffet and main Dinning food was good also but just a little disappointed at Shanghai Chinese Restaurant. The embarkation and disembarkation goes very smoothly. The housekeeper was very helpful and services was great. To save some money, we stayed at interior midship room, it was roomy for 2 person. We bought Exclusive Best of Cannes, Civitavecchia and Florence 3 port package thru icruise.com. We are very pleased by our knowledgeable tour guide and services. Overall, we enjoyed very much for this cruise, we will refer to friends and definitely will go again in the future. Read Less
7 Helpful Votes
Sail Date: May 2018
We chose this cruise for the ports. We wanted to do the western Mediterranean. We were not disappointed. Everything was wonderful. The room was plenty big enough. There was more than enough storage space. Two closets for hanging ... Read More
We chose this cruise for the ports. We wanted to do the western Mediterranean. We were not disappointed. Everything was wonderful. The room was plenty big enough. There was more than enough storage space. Two closets for hanging clothes, plus three drawers. We were able to put our two large suitcases in the one closet one on top of the other. My carry on fit by the couch near the sliding doors. The balcony was large. We were in room 9224. Contrary to what some people said, the frosted glass on the toilet and shower areas was not a problem. There also was a curtain that could be pulled over to separate that area if it bothered someone. The food was excellent. We ate at the garden cafe several times. The choices were unbelievable. The taste and Manhattan room were also terrific. Shanghai had fantastic Chinese food. The staff was incredible. So pleasant and accommodating. We usually stopped at Maltings whiskey bar on the 7th floor each night. Kit, the wait server was so nice and always knew what we wanted. Our housekeeping person, Arnold, was the best. Such a wonderful man. They both made us feel special. The Cavern had a Beatles band, who were very good. Shore excursions were a little on the pricey side,but very good. The embarkation and disembarkation were fine. Was very quick and easy. Read Less
2 Helpful Votes
Sail Date: May 2018
We chose this cruise so we could see the picturesque towns of Sorrento and Amalfi. The other destinations ( Cinque Terre, Cannes, Nice, Eze, Palma Mallorca, Soller and Barcelona) were the icing on the cake. We had a fantastic time seeing ... Read More
We chose this cruise so we could see the picturesque towns of Sorrento and Amalfi. The other destinations ( Cinque Terre, Cannes, Nice, Eze, Palma Mallorca, Soller and Barcelona) were the icing on the cake. We had a fantastic time seeing the sights and experiencing the Euro Culture on the excursions. This cruise was well organized compared with our Norwegian Star cruise to Alaska 7 years ago. The excursions went very well because everybody did not have to get off or on the boat at the same time, through the same door. Getting back on the boat was so much better this time and the hot/cold towels and fruit punch were refreshing bonuses. Our room steward Felix took great care of us and was so efficient; we looked forward so seeing the towel animals upon returning to our room. We loved dealing with Viktoria T. ( Deck 7) from the Ukraine; she was the sweetest, most helpful sales person we have ever had the pleasure of meeting. The wait staff in Taste and O' Sheehans was courteous and very polite. We loved Cirque Dreams, and Burn The Floor; The Beatle's tribute was underwhelming. The Cruise Director, Andre, is definitely The MVP of the Norwegian Epic. We saw an episode of " The Not so Newlywed Game" hosted by Andre. He is the funniest person I have ever met and I told him so when we disembarked. NCL, we had a wonderful time and I am spreading the word. Thank you! Read Less
4 Helpful Votes
Sail Date: May 2018
Ship sailed where I dreamed of going! The food, ports, staff and entertainment were absolutely wonderful. The only drawback was the stateroom layout, in particular-- bathroom. Privacy when traveling extensively is paramount and the layout ... Read More
Ship sailed where I dreamed of going! The food, ports, staff and entertainment were absolutely wonderful. The only drawback was the stateroom layout, in particular-- bathroom. Privacy when traveling extensively is paramount and the layout with only a curtain separated the facilities. Didn't enjoy that at all. Everything else was A+ The organization getting on and off ship was exceptional, well organized process and great staff. The tours and tour guides were wonderful. I felt extremely comfortable and the tour guides were absolutely incredible. They gave great historical facts, dates and events in each tour that I took, the dining experience, especially in "The Mahattan Room" with my server, Ronnie and his manager, Edgar was truly an over the top the best ever experience! The shows on board were Broadway shows in every detail. I was truly entertained and the costumes were absolutely phenomenal! The packages offered were extremely generous and really catered to my needs and all in all it was an amazing and momentous traveling experience. My friends and I enjoyed ourselves immensely, Read Less
1 Helpful Vote
Sail Date: May 2018
After going on 25 other cruises with 3 different companies, primarily with Carnival Cruise Line we've decided to forgo our VIP status with Carnival and switch. We felt that Carnival was not giving us our money's worth. As far ... Read More
After going on 25 other cruises with 3 different companies, primarily with Carnival Cruise Line we've decided to forgo our VIP status with Carnival and switch. We felt that Carnival was not giving us our money's worth. As far as the current cruise that we've been on with NCR. We had a wonderful time on the cruise and the major drawback was the cabin design which seemed strange to us. The cabin was very small and the fact that wasn't a real bathroom was disappointing. One other issue was the TV in the cabin, I haven't seen a 19" TV in years and that didn't make us happy either. Otherwise, we had a good time on board and the dining choices were very much to our liking. The Manhattan restaurant was a delight. The service was great and so was the food. Our tour guide to Piza (Jon Hunter) was wonderul. Read Less
2 Helpful Votes
Sail Date: May 2018
I liked the 7 day western Med itinerary and additionally it was my very first visit to Rome. Enjoyed my brief taste of Rome and Napoli as you can't see everything you want to in 8 hours. About the ship. The Epic is bizarre in ... Read More
I liked the 7 day western Med itinerary and additionally it was my very first visit to Rome. Enjoyed my brief taste of Rome and Napoli as you can't see everything you want to in 8 hours. About the ship. The Epic is bizarre in terms of layout and organization of venues and is the complete opposite of every other NCL ship I have sailed on. The Garden Cafe is in the stern instead of the bow, and the ship actually has an escalator between deck 6 and 5 for some reason. The ship is quirky in other ways with some confusing venue layouts, and the Manhattan dining room was very noisy when serving dinner. Food was a bit of a letdown all across the ship. I have eaten at most of the specialty restaurants on the Jewell class and Breakaway class ships and was honestly shocked at how some reliable dishes like Spaghetti Carbonara and Shrimp Scampi both were completely unrecognizable, as if the recipes had been changed. Only ate lunch in the Garden Cafe and food was usually good and venue was spotless clean, but very very crowded all the time. Service was always good as is usual with NCL, and when things went wrong staff always made amends with comp drinks or additional perks. Epic doesn't have the traditional NCL carpet pattern of fish swimming towards bow so you always feel somewhat lost. Read Less
1 Helpful Vote
Sail Date: May 2018
Saw a good deal...travel agent recommended. First ever cruise for us. Made to feel so special. Accomodation food Selection of Ports entertainment.....all first class. Think Joanne was the girls name that welcomed us to breakfast every ... Read More
Saw a good deal...travel agent recommended. First ever cruise for us. Made to feel so special. Accomodation food Selection of Ports entertainment.....all first class. Think Joanne was the girls name that welcomed us to breakfast every morning with a happy smile and "Washy Washy...Happy Happy" you just had to smile. And the group 4Blue are so talented....we tried to see them most nights. Would highly recommend this cruise ship. Thanks to them we now have some happy happy memories. The food was amazing. The taste and quality was exceptional. The entertainment was first class. Or only fault was we didn't book the shows in advance. We were advised to do this but we like to be a bit spontaneous...bt by the time we came back on board from our days in port the queues were too long so we missed out. But as this was our first cruise we will be better organised the next time. Read Less
3 Helpful Votes
Sail Date: April 2018
We chose this cruise because it was included in our Wyndham timeshare package. Boarding the ship started one hour late, which created a line of passengers snaking for 3 blocks in the searing sun with no bathrooms. During the check-in ... Read More
We chose this cruise because it was included in our Wyndham timeshare package. Boarding the ship started one hour late, which created a line of passengers snaking for 3 blocks in the searing sun with no bathrooms. During the check-in process no one could explain our "priority embarkation / disembarkation" benefit as listed on our ticket. Upon arriving on the boat, our VIP reservation was not recognized because we had an internal cabin. After a long wait with the concierge and showing VIP on our tickets, they reluctantly gave us our strawberries, wine, VIP recognition. We wanted to enjoy the various hot tub spas available on deck 15, but to our dismay they were all quite cold with cold bubbles. We also quickly learned that the cruise was catered to 2 groups: a younger crowd only on board to drink and gamble, and an older crowd on an extended vacation from Florida to Europe. The shore excursions were an absolute fiasco. Gathering for disembarkation was completely disorganized, not ADA compliant, 100% of the time late to disembark. One tour was scheduled to leave at 0800, and we did not leave the ship until 1030. This late departure was caused by the crew not launching enough ferry boats to shore. The shore excursion descriptions did not mention the lack of wheelchair access, disabled access, and walking over uneven or severely inclined terrain. There were several excursions, namely Pompeii and Rome where the elderly on the tour were physically unable to complete the tour. One every tour, there were at least 2 patrons that needed significant assistance getting into the bus. One one tour, an elderly lady fell out of the buss because she could not step safely from the last step to the pavement, leaving the bus. At every turn, it seemed like the crew had no idea what they were doing. There were voices of panic on the walkie talkies almost constantly. The musical Priscilla of the Desert, was not appropriate for the audience on the cruise. About 30 minutes into the performance, about 2/3 of the crowd walked out. If I would have known that it was a gay pride performance, I would have never attended. The constant announcements morning and night from both the captain and the "Cruise Director" were intrusive and exceedingly loud. They also offered not useful information during their announcements. The elevator wait time was, on average, 25 minutes throughout the cruise (yes, I timed it; I'm an industrial engineer). Wait times were even worse on days where there was disembarkation. Many times you had to get on an elevator going the wrong direction just to get to the desired deck eventually. "Haven" members abused the "priority" service on the elevators, reducing capacity through poor utilization. Contributing to the capacity issue was the fact that only 2 of 4 elevators showed movement at any given time. The floor and movement of the elevators were displayed atop of each elevator door. Read Less
1 Helpful Vote
Sail Date: October 2017
This Epic obviously was not our cup of tea. 4,200 tourists on board was a bit too much to have a relaxing voyage. Considering the crowd, one couldn't be outside of the cabin without constantly dealing with long lines, people pushing ... Read More
This Epic obviously was not our cup of tea. 4,200 tourists on board was a bit too much to have a relaxing voyage. Considering the crowd, one couldn't be outside of the cabin without constantly dealing with long lines, people pushing and bumping into each other, cutting the line, being obnoxiously loud. Though the wonderful crew and the customer service reps did their best to provide the best possible service to such enormous number of people. I specifically want to mention Elena Reva, from customer service, who went an extra mile to help us get our WiFi connection, which was one of our on-board privileges, and was not actually even mentioned in our file. Our steward, Grace was wonderful and kept the cabin immaculate. The food was very good and beautifully displayed (Garden Cafe). The problem again was the amount of people: when you got your food and was unable to find a seat! We haven't attended any of entertainment, because none was to our taste, interest, and/or liking. Though there were many other people, who obviously enjoyed the suggested programs. The excursions: we had purchased three of them: Scenic Palma + village of Valdemossa; Monaco/Monte Carlo; Marcelle/Notre Dame de la Garde. The Marcelle tour was great with an excellent guide. The "scenic Palma" didn't give us any chance to actually see the city! We were dropped pretty far from the center and suggested to do it on our own. We were obliged to take a taxi to get there and then back to to the shuttle pick up place. The guide at Monaco tour could care less, whether the group was following him. It was practically a transfer from place to place. We could have done it on our own, renting some kind of transportation. Overall: it is not the right cruise for seniors. If you expect less crowd, class, elegance, exceptional service, good taste in entertainment, you should choose a different ship/cruise line. Read Less
Sail Date: October 2017
My husband and I chose this cruise because of the ports of call and reviews about the ship. We sacrificed to pay for the trip in the hopes of having a wonderful week celebrating my 65th birthday. We even paid for an upgrade to have a ... Read More
My husband and I chose this cruise because of the ports of call and reviews about the ship. We sacrificed to pay for the trip in the hopes of having a wonderful week celebrating my 65th birthday. We even paid for an upgrade to have a room with a glass walled balcony. Several days into the cruise, we returned to our room to find a letter advising us to call the customer service line. We noticed immediately that the floor outside approximately six cabins was soaked and one of the attendants advised that it was the result of a broken restroom pipe and the smell was horrific. When we called customer service we were told that a room was not available but a humidifier would be put in our room. When the humidifier arrived, the attendant could not get it to work so she called her manager who said to kick it. It finally started and approximately 2:00 a.m., the manager unlocked our door and said the humidifier was a fire hazard and had to removed. Next day, the odor was worse and we complained that the carpet was still saturated with urine and feces, I had a compromised immune system and we had to be moved. Suddenly, there was a room available down the hall but it did not have the glass walled balcony. They moved us, gave us a coupon for one of the restaurants but never removed the odor and germs from the carpets in the hall. Consequently, a friend traveling with us on the same cruise and I succumbed to a severe intestinal virus on the trip. I had such a high fever that I could not walk through three airports to get home to Florida and required the assistance of wheelchair attendants and flight attendants. Prior to this plumbing issue, we enjoyed the cabin and great service by the crew. There were multiple opportunities to be entertained during the week and we particularly enjoyed afternoons by the pool with different bands playing and games going on. Passengers congregated after the excursions in this area and we enjoyed getting to know the different age groups on this cruise. The specialty restaurants were wonderful and overall NCL did a good job getting passengers to their excursions and to and from the airport. Unfortunately for us, this was not a dream vacation due to being downgraded from our initial room and missing part of the trip due to an intestinal flu most likely caused from soaked carpets with toilet/pipe residue. Read Less
1 Helpful Vote
Sail Date: October 2017
We wanted to see western Europe.......and everything was good except the food and tours....worst food we have ever had on a cruise. Overcooked fish.....tough beef.....most dishes had no taste...Good cruise but do not count on good ... Read More
We wanted to see western Europe.......and everything was good except the food and tours....worst food we have ever had on a cruise. Overcooked fish.....tough beef.....most dishes had no taste...Good cruise but do not count on good food...balcony cabin good. Never saw the rrom attendant. dining rooms vey slow....food cold once it reached us. Terrible Indian food. Long wait for a table. Noone won in the casinos. One of the Rome tours had a bus with no AC.....The driver would not call another bus despite passengers passing out. Driver said he would fix the AC...but it was all a lie. Passengers had to take off their shirts on the bus. Finally the tour guide and passengers had to rush the driver and force him to pull over.....he just wanted to get home to his girlfriend and drink beer. All this according to the tour gude.....Do not book your tours through the ship.....do it independently. Read Less
Sail Date: September 2017
If you like to go cruising in a big noisy cave then may be for you if not go for a smaller ship, this was our first time on a ship this size and due to the lay out there is a constant background noise of music etc. There is no prom deck on ... Read More
If you like to go cruising in a big noisy cave then may be for you if not go for a smaller ship, this was our first time on a ship this size and due to the lay out there is a constant background noise of music etc. There is no prom deck on this ship so the only place to get fresh air is at the back on the pool deck, not a lot of good if it is raining. The food and entertainment are first class, most of the staff we met were very helpful the bar staff however tended to serve people who were very pretty or could shout loud first instead of first come first served. We did not book any excursions with the ship because of the price but used a UKcompany called Cruising Excursions which were a lot better priced.Embarkation was no problem but disemarkation and waiting for a privatet transfer to Rome ment standing in the open ok on a dry day but not so good if the weather was wet and there were no seats avalable for older people Read Less
5 Helpful Votes
Sail Date: August 2017
We have travelled on the Epic before and as adults would not be our first choice, but as we took our grandchildren (their fifth cruise with us) the ship has much to offer. For first time travellers there is little to complain about as ... Read More
We have travelled on the Epic before and as adults would not be our first choice, but as we took our grandchildren (their fifth cruise with us) the ship has much to offer. For first time travellers there is little to complain about as there is nothing to compare against. But as seasoned cruisers ourselves we can sometimes see the cracks that others miss. We were expecting the usual queues to embark the ship but were pleasantly surprised we were quickly through and on the ship in less than fifteen minutes. Leaving the ship was also much easier due we think to the investment made to the Barcelona port. I will start with our main criticism especially as our two boys were constantly after drinks. The introduction of the ‘all inclusive’ drinks package offers the advantage of not having to balance the holiday finances against have a good time - but there are down sides. Firstly we had noticed a marked reduction in the number of waiters patrolling the sun decks and bars for drinks orders (no profit to be made) and at the same time a vast increase of cruisers having to queue at the various bars to get their drinks. As a consequence bar staff were often working at full stretch and the happy smiles we were used to had disappeared to be replaced by visible stress sometimes taken out inappropriately on passengers making the process of getting a drink a little unpleasant on occasions. What was also frustrating was the inconsistency of ordering a drink. Some bar staff insisted on one card one drink, whilst others were happy to accept one card for the order. As a consequence we were constantly have to collect all our cards together for a drinks order as we never knew which we would be asked for. We also noticed that children waiting for a drink were often ignored in favour of adults arriving after them: whether this is a cultural thing I don’t know, but as children of fourteen years pay adult prices they should not be treated in a detrimental way. On one occasion my wife and younger grandson (12) were sat at the poolside bar and were asked to leave as our grandson was deemed too young to sit there. On further investigation we found that no such policy exists. The entertainment on the Epic was first class, our Second time to see the Circus and we were not disappointed (see review on food though). The Beatles tribute and Legends Live were fronted by British singers and their quality shone through, but generally there was nothing to complain about all the acts wherever, were exceptionally good. The food on the Epic was we think better than last time, the selection was amazing, the quality first class. Always hot and fresh. The only disappointment for us was the quality of food in Cagneys, which cost us $135.00, We got the impression that the chef was trying to be a Gordon Ramsey and had failed miserably. The side orders were a non event and arrived cold, the only one saving grace were the steaks cooked well and very tender. The inclusive restaurants especially ‘Taste’ offered quality and service which was exceptional. Wished we had saved our money. If you do book the circus, there is no choice, so if you don’t like ‘surf and turf’ prepared to be disappointed - but don’t let that put you off seeing this wonderful show. Excursions. We only did the one to Pompeii, as always a little expensive from the ship but we were well looked after so no real complaints. Our grandchildren had no complaints the ship is designed with families in mind and they enjoyed the pools and slides and managed to spend $144 in the arcade (only found out when we got the bill), but they enjoyed themselves. Cabin, we booked early and chosen our cabin on the 14th deck (14044) which inadvertently turned out to be ideal - a stones throw from the main pool deck yet very quiet at night. Having travelled on the Epic before there were no surprises, the layout and decor were the same and still surprisingly fresh, although the rollers on the sliding doors of the shower and toilet were showing there squeaky age. There is hardly a review that does not mention the unusual layout of the bathroom facilities and even after a second visit (we had our own system) cannot understand why the ship’s designers would think that carrying out one’s ablutions in sight of others would appeal to the average customer. I just wonder how many repeat booking NCL have lost on this ship because of someone’s design whim. Marvin our cabin attendant was excellent. Our only general criticism that although there were three adult paying customers plus one child the facilities were for only two people. We also had not realised how much our grandchildren had grown so it was a little cramped, so joining cabins might have been better. In conclusion we pretty well knew what we were getting before we went and in some respects exceeded our expectations, certainly with the quality of food and entertainment. On the ten plus cruises we have been on before we were able to completely relax in the knowledge that we would be looked after, but this move towards self service drinks and the reluctance of our grandchildren to get their own drinks because of staff attitude was not a positive feature for us. However, this does not detract from our overall rating. Read Less
Sail Date: August 2017
other .the cabin is so small space between TV bathroom rediculous....excuresion is not so good with guides... can not be depended........fast walking.............never wait for or care for Disable people??? we separate and go on our own ... Read More
other .the cabin is so small space between TV bathroom rediculous....excuresion is not so good with guides... can not be depended........fast walking.............never wait for or care for Disable people??? we separate and go on our own much better..but waste of money.....so we cancel other excursion guide.........for bad experiences......the food on buffet are always the same everyday...and restaurant gratuity are rediculous??? and expenses....eveb if its free....the cabin with balcony is very smal sace between TV ??entry from outside to shower and bathroom....are so small??? good for midget I guess..during embarkation crews are watering and cleaning all walkways dont CAre WHETHER YOU SLIP AND FALL when you try towalk to Buffet...when they are readying dor the nexy b atches of people on next cruise??? wish whoever do this the higher up should at least havcve courtesy to clean and water the floor after people leave?? can not just believed ignoring the safety of people doing that watering the floor and cleaning without caution coz people leaving???Hope you guys study ur thing wi th regard to safety??/ Read Less
11 Helpful Votes
Sail Date: August 2017
This was our first cruise experience -husband and wife, an active grandma (85) and 2 kids (12/16) . Having reade numerous reviews I was fully aware of the pros and cons & whilst there were a few niggles along the way, I'd still ... Read More
This was our first cruise experience -husband and wife, an active grandma (85) and 2 kids (12/16) . Having reade numerous reviews I was fully aware of the pros and cons & whilst there were a few niggles along the way, I'd still rate cruise excellent . What we loved 1. The ease of embarking/disembarking - (Barcelona ) well organised , quick and efficient . We arrived at 11.30 and before we knew it we were on the ship -less than 15 minutes with bags arriving at cabin around 3-4pm 2. Food and beverage- excellent array of restaurants - we ate in taste for lunch on embarkation day -that was a good tip I had read as buffet on 15th deck can be chaotic ! It was a great start to the holiday we chose the unlimited drinks package as part of our offer (Uk offer allowed 2 "free" added values) - great value and worth getting. In hindsight I would have also chosen( as my 2nd option ) the speciality dinner -instead chose wifi. That was a regret . the Buffet is fine and food great - but now looking back asa family we like the idea of table service more for dinner . We ate at manhatten and taste -couple of times each and they were very good indeed as was noodle bar and Chinese which was all included 3 Variety of entertainment- non stop. Great acts - Burn the Floor/Priscilla /Legends Live /howl of the Moon were all thoroughly entertaining . Very easy to book ( you can even pre book couple ) We never had any issue and thee were always spare seats) be aware people often book and don't show so stand by last minute can work) 4. Great port stops - see separate comments - again easy to get on and off- we didn't do any of the ship excursions -arranged own thing at each port . So easy to do so but I do like arranging such activities so that helps 5. Iconcierge app- very useful indeed-shows all the daily activities updates you on any additional spend on your account -which was brilliant ad really useful. ( we paid extra for the basic wifi which allowed us all to keep in touch with one an-it's $9.99 and allows you to message and call each other via ships wifi when on ship. Very useful ) What we liked 1.Cabins- see full review below we had 2 balcony(2 people in each) and one studio 2 Service overall was pretty good - this is where I had few niggles but overall pretty happy considering the size of ship and the vast number 3 Teen club - 16 year old was very happy with the entourage club. (12 year old wasn't as keen as she wanted to be with older kids rather than being with kids from 6-12) What was a pain (but didn't spoil holiday!) just a few niggles: 1 Elevators are slow . Be prepared to wait or walk ! We generally did the latter -no bad thing to be honest as with all the food and drink we consumed we needed to ! 2. Be patient ! At times service at bar can be little slow.. no big deal but just found that the bar staff weren't always the happiest and found a few of them little unfriendly ..appreciate they were very busy but it did jar me few times .. also if you are on all of inclusive drinks package you have to show each individual card when buying drinks - can't buy against one card (apparently due to fact that many people were taking too much of an advantage and getting free drinks for people who hadn't bought the package .) 3. Be prepared -this is a family orientated ship -some families seem to think it's acceptable to allow their young kids to sit in the middle of restaurants on the floor playing whilst you are trying to eat! Wish the staff were little firmer at times ! 4. It can also get busy especially cruise days so if you don't like the loud party feel then there are plenty of quiet areas - including adults only pool- you just need to be adaptable In summary ship has something for everyone - and our family had a brilliant time - great Value and we are already planning we're next for 2018! Read Less
3 Helpful Votes
Sail Date: August 2017
We did this cruise last year in October and inquired about availability of getting married on board. NCL do a great job with special occasions and our co-ordinator Luis was an absolute diamond. Firstly when arriving at Barcelona port and ... Read More
We did this cruise last year in October and inquired about availability of getting married on board. NCL do a great job with special occasions and our co-ordinator Luis was an absolute diamond. Firstly when arriving at Barcelona port and getting aboard the process was so smooth and we had been kidding our grandchildren that we would be able to board before they actually did as we had cruised with NCL previously. However they in fact boarded shortly before us as we were told to sit in a designated area and had a ships officer approach us greeting us personally and taking us to the front of the queue were we were speedily boarded in front of a huge queue. When aboard the ships officer explained everything that was going to happen and even inquired as to were the rest of the party was and after we explained he was sorry as he wanted us all to board together, however we were not fussed as we had all boarded very quickly the most speediest ever in our case, We all finished up meeting and going for lunch and a drink whilst awaiting our cabin readiness which again was rather quick as an hour after boarding I wandered to our state room only to find it all ready. Next Luis rang asking if everything was ok and could he be any service to us, I asked if we could have our clothes pressed for the wedding as we had had a 3 night stay in Barcelona and the clothes were in need of a press so with the help of our cabin steward another diamond to us and Luis our clothes were picked up All the family's wedding clothes and pressed and promptly returned the same evening. The day of the wedding my partner was escorted via a special way as to dodge most of the ships guests and taken in an elevator to the Manhattan room where we were to wed. The wedding went smoothly and we enjoyed 2 bottles of champagne for the toast and the cruise director who married us joined in with the toast. afterwards we had booked a speciality restaurant Cagneys Steak House for our wedding meal which was bought forward from 8 pm to 6 pm to cater for us as we were still in our wedding attire and further more we were in formed that this meal was courtesy of NCL for 6 people which was astounding. Only 1 drawback was our photo package which was a tad costly and the box set of 10 which were printed on a kind of laminate backing but the quality was not what we expected as they were marked and smudged and only 2 of the 10 were passable just. However when taking them back to the studio we were informed that they would be re done and could be picked up day before we left the cruise. When speaking with Luis again he was not informed of the problem we had encountered and promptly rang the studio and after an hour our photos were ready for checking and this time they were all fine. Overall we had a Great time and I give NCL 10 out of 10 for their sincere attentiveness and making our day a truly memorable and magical ocassion. I would most surely recommend any one cruising with NCL to celebrate their special ocassion to do it with NCL. Read Less
4 Helpful Votes
Sail Date: July 2017
Wanted to take our two daughters and all 6 grandkids (10 to 18) on a 'cruise of a lifetime', so chose 3 days on land in Barcelona, then a week's Mediterranean cruise aboard Norwegian EPIC. This cruise was FULL, so every ... Read More
Wanted to take our two daughters and all 6 grandkids (10 to 18) on a 'cruise of a lifetime', so chose 3 days on land in Barcelona, then a week's Mediterranean cruise aboard Norwegian EPIC. This cruise was FULL, so every site on board was packed with folks, except for the Haven class lounges, which I'd v-e-r-y highly recommend, even at the extra cost. Purchased the "Ultimate Beverage Package" for each of the 4 adults (in our party of 10), only to find it DID NOT include the cabin minibar, NOR any bottled water (other than the one bottle that came with the room). You kidding? I say this isn't "NCL" but rather "NAD" because it ought to be called a Nickel-And-Dime cruise: even though we'd purchased the highest level cabin and the "Ultimate" packages, there was an extra, alacarte charge EVERY time we turned around: for bottled water, for drinks about $15 (there are lots), for cappuccino or expresso at breakfast, for fresh squeezed juice at breakfast, for dining at each of the 6 specialty restaurants, etc etc. To top it off, we found a $16.99 charge...per person per day, on our bill, and when we asked, we were told it was the "automatic tip system" on board.... out-friggin-rageous! We asked that they remove that charge so we could choose to tip who we wanted as much as we wanted, and to their credit, they agreed. Bet lots of people ask... you should too. To be fair, the staff was hugely accommodating and gracious, each and every one. They were apologetic about the nickel-and-diming... you could tell they hated it too. We have cruised Holland America, Royal Caribbean, Crystal, Celebrity, Princess, Silversea, Seabourn, and Oceania. NEVER AGAIN NCL. Read Less
Norwegian Epic Ratings
Category Editor Member
Cabins 4.0 3.7
Dining 4.0 3.8
Entertainment 5.0 4.0
Public Rooms 4.0 3.8
Fitness Recreation 4.0 3.9
Family 5.0 3.9
Shore Excursion 4.0 3.5
Enrichment 3.0 3.3
Service 4.0 3.8
Value For Money 4.0 3.5
Rates 4.0 3.7

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