55 Norwegian Epic Cruise Reviews for Senior Cruises to Caribbean - Western

We like ships wth no more than 320O passengers. Have sailed various lines in the last 10 years. Decided to try a bigger ship. A mistake. Too many passengers and too many had complimentary drink package. So the ship,was full of too many ... Read More
We like ships wth no more than 320O passengers. Have sailed various lines in the last 10 years. Decided to try a bigger ship. A mistake. Too many passengers and too many had complimentary drink package. So the ship,was full of too many drunks, mostly ages 35-55 who were loud, disruptive, particularly in dinner dining rooms. If you don’t have a reservation for dinner you will wait in a line. Couldn’t see a show because you needed a reservation and none available. Ship is a floating bar/casino. Our cabin (category B.B.) was in a good location considering there were only 2 elevators (forward and aft). Cabin design was the worst, many other passengers said the same thing. Entering the cabin the toilet was on one side, shower on the othe. Sink,medicine cabinet was at the foot of the bed. 2ft between foot of the bed and vanity area. Very poor lighting. We were always bumping into each other. Crew was really great and food was better than average. Will never sail this ship again or recommend it Read Less
Sail Date April 2019
first Norwegian cruise ! choose the Epic for the studio rooms for solo travelers - the room is perfect for one person and the use of the studio lounge was nice = met a lot of nice people there as well as on the ship - the shows were ... Read More
first Norwegian cruise ! choose the Epic for the studio rooms for solo travelers - the room is perfect for one person and the use of the studio lounge was nice = met a lot of nice people there as well as on the ship - the shows were great [as usual ] - my only complaint was that the food I ate at several restaurants was cold and had to be returned - this was at the Taste, Sheehans Pub & grill and the worst was at Stirrup Cays buffet - the hot dogs, and hamburgs were cold as well as the corn on the cob [also tough and not sweet ] - found the pools to be small for such a large ship !! also the food at Shanghais was also cold & sent back - I've been on 3 different cruise lines on 5 cruises and this was my first encounter with being served cold food - as I said I like the solo room and the price !!!!!!!!!!!!!!!!!!!!! Read Less
Sail Date April 2019
After reading all the bad reviews of the Epic's February and March cruises, I was very apprehensive about my upcoming April 6 cruise. My worries were for naught. The cruise from Embarkation to Debarkation was very satisfying. ... Read More
After reading all the bad reviews of the Epic's February and March cruises, I was very apprehensive about my upcoming April 6 cruise. My worries were for naught. The cruise from Embarkation to Debarkation was very satisfying. Although the ship is huge, it didn't feel any more crowded than the smaller boats I've been on. Elevator wait times were not bad except when shows were finished. The wait for drinks at the bar wasn't bad, no more than 3-4 minutes at times. The specialty restaurants were excellent. The service was impeccable. Not only in the specialty restaurants but also in the free dining rooms. The food at Cagney's was very good, I had the lamb chops. The food and performance of the cook at Tepanyaki was excellent. The food at La Cucina was outstanding. There wasn't a dessert offering at Teppanyaki, I always ordered two appetizers since there was no additional charge. The food at the two free dining rooms was o.k., but the service was excellent. The entertainment was great. Broadway or West End equivalent. Pricilla Queen of the Dessert was not for kids.. It was up there with The Book of Mormon. Burn the Floor was fabulous and thats coming from one who i not crazy about dancing shows. I skipped the ports since I've been to them all before. Not a fan of most of the overpriced activities. Would go again on the Epic. Read Less
Sail Date April 2019
We had been on a prior criuse with NCL to Bermuda. This was so much nicer with great staff and wonderful food. The cabin could have been a little bigger because the space between the bed and counter was very narrow. The balcony was big ... Read More
We had been on a prior criuse with NCL to Bermuda. This was so much nicer with great staff and wonderful food. The cabin could have been a little bigger because the space between the bed and counter was very narrow. The balcony was big and had two chairs and a small table. No problem with the shower or toilet area. Really don't understand the people that complained about this. Entertainment was very professional and no problem getting a seat. The food was really good, we did choose the upgraded three dinner package. All the restaurants were top notch. The NCL tour was really good and the tour guide Roseanna was very informative about the history and the countryside. It was better than we expected. The smoking is now confined to a small area which makes for a better experience. The ,transportation to the ship and return was well run. Overall a really nice vacation. Read Less
Sail Date April 2019
We took this cruise to try out the Epic. We were greatly disappointed due to engine problems;;;floor plan of cabin...crowded elevators....crowded garden cafe. We had to wait a long time just to get on ship. Because of engine ... Read More
We took this cruise to try out the Epic. We were greatly disappointed due to engine problems;;;floor plan of cabin...crowded elevators....crowded garden cafe. We had to wait a long time just to get on ship. Because of engine problens, we were not able to visit the islands of St Thomas. and Tortolla. Also. we were not able to go to Norwegians private island. To top things off. we arrived back at Port Canaveral. The crew worked extra to try to make up for the many problems. the entertainment was not the best. We did enjoy the Beatles presentation. The other to shows were not to our likeing. The food was very good. Many selections allowed us to choose what we liked. The wait staff seemed friendly but always in a hurry. Our cabin housekeeper was fantastic. He cleaned the room promply and alwas was available to help with any concerns Read Less
Sail Date February 2019
Friends found deal. Long lines for dinner & shows. Nothing to be had with coffee on deck ( pastries, bagels etc.) before 7:30am. Every major event seemed to be routed through the casino. Smallest pools I've ever seen. ... Read More
Friends found deal. Long lines for dinner & shows. Nothing to be had with coffee on deck ( pastries, bagels etc.) before 7:30am. Every major event seemed to be routed through the casino. Smallest pools I've ever seen. Food was good, but not the lines. Service was excellent. Not enough entertainment choices for a 10 day cruise. Only place for any kind of food before 7:30 am was Irish bar on deck 6. Dark and not inviting for a early morning snack. Also, bar is in the middle of smoke smelling casino. Not interested. All in all I cannot recommend NCL with a clear conscience to friends, family, colleagues or anyone else that asks. I will say again, I'm completely turned off about "Freestyle" sailing. Back to the size of the pools. We've been on many ships, NCL Epic has the smallest pools weve ever experienced. On top of that, the pool on the H20 deck (aft) was out of service the last day and a half of the cruise. I don't usually write negative reviews but I was really dissatisfied with NCL Read Less
Sail Date January 2019
Price was a deciding factor. We overall did not like this cruise at all. Inside staterooms are awful. No space to put things and lighting was very lacking. NCL has taken lobster, shrimp cocktails and escargot off the dining menu unless you ... Read More
Price was a deciding factor. We overall did not like this cruise at all. Inside staterooms are awful. No space to put things and lighting was very lacking. NCL has taken lobster, shrimp cocktails and escargot off the dining menu unless you go into a pay restaurant. Food selection in the buffet area was better than the main dining rooms. Never once did the main dining staff ever introduce themselves. You had to go through the smokey casino to get to the dining rooms. One night it smelled so bad that it triggered an asthma attack with one of friends and they missed the next 2 ports. The ship was very clean but configuration was not what we would call convenient. The entertainment was not easy to get into unless you reserved a spot and most were so crowded that it was standing room only. Only saw 1 show and had to stand for most of it. Our form of entertainment was in the atrium and it also lacked seating. We were asked to answer survey questions and voiced our concerns and no one ever got back with us. Ports of call were great...had a blast. Did not go to the private island. In Jamaica we went to Bamboo Beach VIP and had a blast. Food, entertainment, drinks and private beach (only 17 of us) was well worth $99 each as the alcohol was free flowing and potent. Very beautiful area and our tour guide Anne Marie was fantastic. Can't wait to go back but won't be on a NCL ship. Read Less
Sail Date January 2019
the price was good and the time to go was great but as soon as we got to the port we felt thath we where going to wait in line for 10 day,s this ship was built only to trap people in the casino no view on the walking deck on 7 no view ... Read More
the price was good and the time to go was great but as soon as we got to the port we felt thath we where going to wait in line for 10 day,s this ship was built only to trap people in the casino no view on the walking deck on 7 no view at aft of the ship except a giant screen this ship is a tourist trap all they whant is to get your money ,,food is just ok they even hide the bananas no smoked salmon ,,i have been on more than 50 cruises and this is one of the worst the best place for us on the ship i have to admit that our cabin and stuart was very nice and clean and cosy the dining room taste was also nice and cosy for us after tiping all in all it was just ok and the express check out was badly organize but ok and fast after all good ship for partying and yonger people !!!!! Read Less
Sail Date January 2019
We chose this cruise because we've never been on a 10-day and we wanted to see Harvest Cay in Belize. Harvest Cay was amazing to say the least. We didn't have one bad day of weather except for the last day at Sea with Gale force ... Read More
We chose this cruise because we've never been on a 10-day and we wanted to see Harvest Cay in Belize. Harvest Cay was amazing to say the least. We didn't have one bad day of weather except for the last day at Sea with Gale force winds returning to FL. This was our 12th cruise with NCL and we were very disappointed with the Latitudes Members Group. No announcement of the cocktail party, & the Cruise Next deals are not as good as they have been in the past, so we didn't book another one. We thoroughly enjoyed and had great relationships with the Photography staff, especially Marco. Not too "salesy", and always too great pics of us! The buffet was great with a lot of variety at each meal. It would be nice if the pool deck food bars would open sooner for lunch on "At sea days" and close breakfast earlier. People were always waiting for lunch there. Read Less
Sail Date January 2019
We just got off a 10 day cruise on the Epic. Just thought I'd share a few things with the group..... We booked this cruise because of the ship (we had been on the Epic previously and love her!) and the length of the ... Read More
We just got off a 10 day cruise on the Epic. Just thought I'd share a few things with the group..... We booked this cruise because of the ship (we had been on the Epic previously and love her!) and the length of the cruise......we had been to all the ports a couple times so we figured we'd get off if we felt like it, or not, so we felt no pressure to run around all over the place if we chose to just stay on the ship. I enjoyed that feeling of relaxation! Our cruise stopped at the usual suspects.....Jamaica, Grand Caymen, Belize, Cozumel, Costa Maya......we were supposed to stop at the NCL private Island (which we've been to before) but couldn't get in due to rough waters.....so we had an extra sea day which we enjoyed. Our favorite port was by far Costa Maya....they have an area for only cruise ships that was really done nicely, with shops, a pool, restaurants and bars, alot of activities and things to do and see. It was great! They had added so much since we had seen it a few years ago! Had a great time there! The best snorkeling I've ever experienced is in Cozumel.....we were told about a place called Money Beach our first trip there and have gone there every time since! It's a short cab ride from the pier and well worth it! Nice restaurant and bar, lounge chairs.....rent snorkeling gear for about $12 for the day and you're all set. Clearest water and the most fish I've ever seen!! Don't even get off the ship in Grand Caymen unless you just want to go to a beach or shop. Nothing much there IMO. Same goes for Jamaica, we got off to go to Margaritaville where we had some fun years ago, but it's really changed. Wouldn't go again, very run down, no fun, terrible service!! We're not fans of Belize either, but this time it was nice because they built a private Island which was nice, so we enjoyed it this time. Nice beach, pool with swim-up bar, shops, etc.......no comparison to Costa Maya but along the same lines. Now for the ship...... We are in the minority in that we never spend extra money to upgrade our cabin because it's just not worth it to us.....we are never in it but to shower, change and sleep!! So we keep our inside. We like to be up on the deck for breakfast, the pool, etc., we aren't they type to sit in our room by ourselves and look out at the ocean from our balcony, we like to be among the people! So my critic is for the inside cabin..... Don't listen to all the nay-sayers who complain about the set-up of the bath area.....it's no big deal! Yes, the shower, sink and toilet are all separated, but there's a curtain you can pull if you need to which only leaves the sink outside of it, but it worked fine for us. The toilet and shower also of course have their own doors, so who cares?! The room was probably the most spacious on any of the ships, the closet and drawer space was absolutely the best, and there is plenty of cabinet space for toiletries above the sink. If you can get by the unusual bath set-up, it's the best laid out room with the best closet and drawer space for everything we've had, and we've been on many NCL ships!! The food in the main dining rooms has come a long way from years ago. We were extremely impressed with everything we ordered in Taste and Manhattan Room. The buffet is average.....breakfast is breakfast and they had a good variety every morning, it's set up well in that there are quite a few "omelette stations" and they had eggs benedict every day so I was happy! Their breads are amazing, their bakery on all the NCL ships IMO is second to none. Lunch was ok, nothing special I will say for the lunch buffet but they have great chicken salad and they had a taco bar almost every day so that was cool! We ate in Le Bistro and Moderno this time with our two platinum free specialty dinners. Le Bistro wasn't as good as other ships IMO but Moderno was amazing! They have a fantastic soup/salad bar to die for!! My favorite part of the whole meal was the soup (Fiejoada)......unbelievable!! I couldn't wait to get back to that restaurant just for that. Make sure you try it!! Entertainment....the two main shows were not up to par with other ships IMO....but worth seeing......Burn the Floor and Priscilla Queen of the Desert. Both interesting but mediocre compared to some other newer ships.....we saw Rock of Ages and Oh What a Night and Blue Man Group on other cruises. Rock of Ages is far and away my favorite, I think it's still on the Breakaway. We love Howl at the Moon so we stopped in there every night they played. The comedian Rodney L. (forget his last name, sorry) was the best I've ever seen, don't miss him!! What else......the casino......not my favorite but large and spread out, not the best selection of slots IMO and way too smokey and smelly when you got near the smoking section. Some of the games I liked were in smoking so I did have to venture in there sometimes but it was horrible!!! All in all, the Epic is one of our favorite NCL ships......we aren't fans of the pool area on the Breakaway class ships.....the Epic has a large area of outdoor tables so you can have breakfast and lunch while at the pool without having to sit in that stupid corridor or inside like on those others. That's a big deal to us, so I would choose the Epic, the Dawn, and others over that Breakaway class all day long!! Read Less
Sail Date January 2019
We set out to have a relaxing cruise as we often do (17 to date). Norwegian Epic is a huge ship with 19 decks. The speaker system is loud everywhere and both had daily headaches from the noise. Most announcements could not be understood ... Read More
We set out to have a relaxing cruise as we often do (17 to date). Norwegian Epic is a huge ship with 19 decks. The speaker system is loud everywhere and both had daily headaches from the noise. Most announcements could not be understood due to the loudness. We heard this complaint from several passengers. The ship layout is very odd. There are elevators and stairs at both ends of the ship but none in the middle so be prepared to walk a long way to go anywhere on another deck. We stood in lines for everything we did on board. Most times we could not get into entertainment in the Comedy Club and other small venues. This is a Freestyle cruise ship so that means reservations for everything. We went to the dining room to make reservations and were told that we did not need them and so we stood in a long line to enter then gave up and did what most did and ate upstairs at the Garden Cafe. We had a tender and had to have a reservation to board going and coming back to shore. The dining rooms are low ceilings so extremely loud and the average dinning time for our table was 2 hours with very slow service. The cabins are also strange with very little room in our balcony cabin. Two people can not pass each other anywhere in the room (12125). Overall I gave it a three-star rating because of the crew's helpfulness and the food was good. Too many people for me on this ship and freestyle cruising. Read Less
Sail Date January 2019
12 day and a couple of ports i've never been to. The cabins have the sink and tub in the cabin. There is a screen which we did not get till the fourth day. Tub water was boiling hot and not easy to control. There was no hot water in ... Read More
12 day and a couple of ports i've never been to. The cabins have the sink and tub in the cabin. There is a screen which we did not get till the fourth day. Tub water was boiling hot and not easy to control. There was no hot water in the sink till the last day. Checkin had a line that lasted 2 hours. There were lines all over the ship, for shows dining and just about anything. Show Priscilla was nothing more then a mediocre Drag Show. The other show Burn the Floor was a very good dance show. The best entertainment was the Beatles show. Specialty restaurants were just so so and if they weren't given in the package would have been grossly overpriced. Ports were why we went on this ship but 3 of the ports were NCL islands. Last time for NCL. Will stay on Princess from now on. Ship has 2 elevator banks, front and rear. None in the center. Poorly designed. Read Less
Sail Date January 2019
This was our 19th Cruise and Our second time with Norwegian Cruise Lines, our first was May of 2018 on the Getaway. The Getaway was a POSITIVE experience, NO Complaints whatsoever. The Food and Sevice Was perfect. The Epic however, was not ... Read More
This was our 19th Cruise and Our second time with Norwegian Cruise Lines, our first was May of 2018 on the Getaway. The Getaway was a POSITIVE experience, NO Complaints whatsoever. The Food and Sevice Was perfect. The Epic however, was not so enjoyable. To be fair, our embarkation process even though 3 hours in length, but was NOT the fault of Norwegian but a result of bad guest disturbances on the previous cruise. Our main complaint was a badly designed Stateroom. The shower and toilet facilities were the first thing visible when entering the room, very inconvenient, and almost impossible for two people to get cleaned up and ready at the same time. The bed was situated on a curved wall and very short. Anyone over 5’5” would have their feet hanging off the end. Storage was adequate but placed in weird places. The food quality on the buffet was also “adequate” but not as good as the Getaway. The Formal dining at the “Taste” and “Manhattan” Dining rooms was very good. The stage show “Burn the Floor” was one of the best we’ve ever seen, but “Pricilla Queen of the Desert” was the most offensive and disgusting performance we had ever seen on ANY Cruise Line! Primarily because we had not seen the disclaimer prior to entering the venue. If it had been possible, we would have walked out less than 15 minutes into the performance. The disembarkation process was also very long. The area that ourl luggage had been placed in was very hard to locate and the lines were extremely long. That process took almost 2 hours. Perhaps they could find a way to shorten that aspect. Read Less
Sail Date January 2019
Our third cruise, others were Carnival and most recently (before this on) Holland America. Cons: The epic is huge with 5000 passengers. Will go on a smaller (2500-2800) ship next time. For us just too big, too many people, everywhere was ... Read More
Our third cruise, others were Carnival and most recently (before this on) Holland America. Cons: The epic is huge with 5000 passengers. Will go on a smaller (2500-2800) ship next time. For us just too big, too many people, everywhere was crowded and lots of emphasis on the casino, you couldn't get away from it. If I want to gamble, I'll go to Vegas. Stood in line for all shows, no real "drop in" nightclub or club where you could come in, hear/see some entertainment and come and go. The rooms were smaller than our other cruises, no table to enjoy breakfast coffee or an afternoon/evening drink, and my feet hung off the bed (only 6' tall). Closet hangers were right out of Motel 6. Halls were narrow and always filled with cleaning carts. No real public area for people to meet, have conversations, play cards, etc. so they did so in buffet dining seating area leaving diners to stand with their food. Upon inquiry, was told by crew they were told to leave alone, bad policy. Their private islands are an embarrassment, especially Stirrup Key. Would have preferred a real stop at a real port. Pros: The food was good in all venues and Cagney's Steak house was one of the best steaks we have ever had, rivals Ruth's Chris. Cabin service was friendly and attentive. Entertainment was good, especially Cirque and a group called D'Soul Duo. Overall a good experience and good value for the money, especially the open bar, internet and specialty dining perks. Read Less
Sail Date January 2019
We chose the cruise via Travel email sent to us. The price seemed reasonable to us and taking a cruise on a cruise ship was on our bucket list. We were so delighted with the cruise although we cruised with 4,000 of our newest friends we ... Read More
We chose the cruise via Travel email sent to us. The price seemed reasonable to us and taking a cruise on a cruise ship was on our bucket list. We were so delighted with the cruise although we cruised with 4,000 of our newest friends we always felt welcome by all the staff, especially our Cabin Stewart, Andrik Prasetyo, who was very personable and caring at all times of our comfort on board. The food was excellent at every restaurant on board. The NCL Epic allows one to choose which restaurant to dine at and is not a "cattle call" type of setting. Food and drink was available 24/7. The entertainment was top of the line! and a good variety was available during the cruise. The public areas (including the rest rooms were always spotless - a real feat considering there were 4,000 passengers onboard. We are retired and found the passengers where a span of age groups so we felt completely comfortable with all the venues we elected to attend while on board. We highly recommend Norwegian Cruise Lines. Read Less
Sail Date January 2019
We wanted to get away for the Christmas holidays and wanted to sail on the Epic. We have been on several of the NCL large and small ships and have over $2000 in future cruise money, so we are a fan of NCL. There were so many things ... Read More
We wanted to get away for the Christmas holidays and wanted to sail on the Epic. We have been on several of the NCL large and small ships and have over $2000 in future cruise money, so we are a fan of NCL. There were so many things wrong with the Epic, that surprises me why NCL has not fixed them. Embarkation was terrible with extremely long lines even we arrived when we should have. In the stateroom the toilet is in one room, the shower in another room, and the sink in the stateroom itself. Functionally this makes sense, but in reality, it is a mess. My wife's head, while in bed, was only about 5' from the toilet if the door was open. The balcony stateroom was very tight. We had to turn our small carryon to it's side to pass by the end of the bed. No power outlets above the counter level in the room. On deck 6, a main area, is the casino that goes from one side of the ship to the other. You walk through it to get to many places and due to the smoke, you and your clothes smell like smoke. Could not get to the Taste restaurant from the aft elevators. Moderno was awful. Food way overcooked. Getting a drink at the bar on the ship took well over 30 minutes. If you were a small person, getting to the bar would have been worse. There are two tiny pools for this big ship. The Cavern club sound was terrible. It is a long narrow room, with the stage along the long wall. Just awful. Our cabin stuck out beyond the upper staterooms meaning people could look down on us, and when they washed the glass above, guess where the wash water went. A main theater show with drag queens. Not the best for a main show in our opinion. The cruise director was great, and staff were friendly but the staff had accents made that made it very hard to understand them. On the positive side, Cagney's was awesome, as well as the bar there. Main DR food was very good, however breakfast plating was different everyday. Howl at the Moon was awesome, particulary Katie. Entertainment in the main DR was great.. Bar service at O'Shehan was very good. On the rear of the ship they have a large screen. This was great for watching football. Wonderful Christmas service by the Staff. We liked the crew talent show. Read Less
Sail Date December 2018
Our first cruise. We expected a much better time and better service for nearly a $3500 vacation. We can't compare NCL to other cruise lines because we've never experienced them. We were told by others not to choose Carnival so ... Read More
Our first cruise. We expected a much better time and better service for nearly a $3500 vacation. We can't compare NCL to other cruise lines because we've never experienced them. We were told by others not to choose Carnival so our choices were narrowed down to NCL by location of port, date of cruise, length of cruise, and stopping ports. Embarking, disembarking, and the muster call was totally my 3 worst experiences. Next was having a mini-suite that was a handicapped room though neither of us are handicapped. The toilet and shower were in the same room and when we showered the shower water was all over the floor, leaving us to tread bath water when using the toilet until it drained. It also had a weird disgusting odor to it. The excursions we selected were great. Visiting the Tequila factory in Cozumel was amazing along with the cave tour in Jamaica. The food on the ship was good, but not outstanding. We managed to eat at the buffet most days. We enjoyed the magician Matt Johnson very much, and the cirque show was amazing! We had the ultimate drink package and enjoyed many mixed drinks as well as wine by the glass and beer. The alcohol content in the mixed drinks seemed to be non-existent. bit the drinks themselves were quite tasty. The mudslide won high honors with my husband. Read Less
Sail Date March 2018
We were on this cruise to celebrate my wife’s 65th birthday. During the booking process we were asked what time were we planning to arrive for checking in, yet we had to line up and wait with the masses to embark. **When booking ... Read More
We were on this cruise to celebrate my wife’s 65th birthday. During the booking process we were asked what time were we planning to arrive for checking in, yet we had to line up and wait with the masses to embark. **When booking the cruise I informed the agent that We were on this cruise to celebrate my wife’s 65th birthday. She indicated that she was making a note of it in the reservation. Other people on other cruise were recognized for their birthdays with a “happy birthday” plackard placed on their stateroom door. Nothing was done for my wife, despite my mentioning it to several members of your staff. Despite that we had a good time on the cruise. The culinary staff of the Garden Cafe were excellent. I am a vegetarian and I mentioned it to one of the head chefs. He made sure that there vegetarian food available for me. The best thing about this cruise was the staff! Thanks Read Less
Sail Date January 2018
We chose the Breakaway because we had sailed on her before, we liked the itinerary and we wanted to visit NYC. We visited during the Bomb Cyclone in January. The ship had a late docking and we ended up missing the first day of our ... Read More
We chose the Breakaway because we had sailed on her before, we liked the itinerary and we wanted to visit NYC. We visited during the Bomb Cyclone in January. The ship had a late docking and we ended up missing the first day of our cruise. That, and an emergency evacuation resulted in us completely missing our overnight visit to Aruba. NCL offered some compensation for this. However, bad weather resulted in our delayed return to NYC. The resulting chaos was very distressful. Disembarkation was a lengthy, unorganized nightmare. We missed our late afternoon, return flight home which ended up costing us an additional $750. NCL would not offer any compensation for this. The food was average, and our balcony stateroom was as described, with plenty of storage space. We had a large balcony, but because of the weather we were unable to use it for at least half of our cruise. The atrium area was extremely loud which made it very difficult to communicate at the guest relations desk. Inadequate seating and uncomfortable chairs in the Atrium and some of the bars. Entertainment was good and varied. Wish they didn't allow smoking in the casino as the smoke permeates all nearby areas. The public areas onboard ship were very loud and congested when all decks were closed outside. Overall this cruise was not a very good experience. Read Less
Sail Date January 2018
I We live near Port Canaveral and decided to try Norwegian as we have never been on one of their ships. The boarding process took no more time than the Oasis ofthr Seas that we had taken last year but there the similarities ended. Our ... Read More
I We live near Port Canaveral and decided to try Norwegian as we have never been on one of their ships. The boarding process took no more time than the Oasis ofthr Seas that we had taken last year but there the similarities ended. Our cabin, inside, was quite small. We usually book and oceanview but the incentives to take an inside cabin far outweighed those offered for an oceanview so I figured it would be Ok for a week. Everything was in the room! The toilet, the shower and the tiny sink. True there was frosted glass enclosures around both the toilet and the shower but there was no sense of privacy. We found that we were constantly walking through the Smokey casino to either reach the entertainment area at one end or the main dining rooms at the other end. With the exception of the Epic theater all areas seemed very congested. We’re as the Oasis with it’s 5000 passanger count never seemed crowded. The food was just OK, much better on the Oasis. The entertainment was good but we had trouble listening to some of the vocal groups as they were in small lounges with not enough seating. I’ll stick with Royal Caribbean! Read Less
Sail Date December 2017
We are a group of 8 that have done 15 or more ocean cruises and 7 or 8 European riverboats. This was our 4th time on NCLand our last. It started even before we set sail trying to book speciality restaurants. We were all linked together and ... Read More
We are a group of 8 that have done 15 or more ocean cruises and 7 or 8 European riverboats. This was our 4th time on NCLand our last. It started even before we set sail trying to book speciality restaurants. We were all linked together and we all had the speciality restaurant package. I had everyone’s booking # and tried to make reservations for the 8 of us. The first time I called, I was told each couple would need to call. Getting nowhere quickly, I decided to try again in an hour and hopefully would get a better agents. No luck but the 3rd Time was a charm. I actually got a rep. that was able to book the 8 of us at 1 table in 3 different restaurants. When we got to our rooms, 1 of the couples opened their cabin door to find someone sleeping on their bed. Apparently the cabin attendant had left the door open after cleaning for all the new passenger and some new passenger decided to take a nap in the wrong room. The cabin attendant was very good about it and replaced everything on the bed and recleanedthe room. The 1st night the 8 of us went to Taste, one of the main dining rooms. It was about 6;30pm when we arrived and were rushed from the moment we sat down. We never went back to the Taste Restaurant, the remaining dinners were in The Manhattan Restaurant or the speciality restaurants. I must say that The Manhattan and the speciality restaurants were very good. The service and food was what you would expect. 6 of the 8 of us are Silver Lattitudes members on NCL and were told when we boarded the ship that all the discounts we were entitled to would automatically be deducted at time of purchase. Not so, when we booked shore excursions we were entitled to a 10% discount but after looking at our account, I went to customer service and they corrected it. One of our couples were told by customer service that they need to go to the shore excursion desk for the refund. It appeared as if you asked 3 different reps. NCL you would get 3 different answers. All 8 of us also had the so called Ultimate Beverage Package which covered drinks up to $15 each. We found out quickly that it wasn’t so Ultimate in that it didn’t cover speciality coffee such as Cappuccino, nor did it cover sodas or even a 16 oz bottle of water. $3;90 for a small bottle of water. Really good at nickel diming. The term ‘miny suite’ sound good but actually the rooms are the same as the regular rooms. These have to be one of the worst designs I have ever seen. The room is no wider than 8 feet and the vanity and sink are in the sleeping section right next to the bed. The toilet and shower are in 2 separate areas. There is a curtain to close off the toilet and shower area, but not the sink. Probably would be OK if both people in the room get up and go to sleep at the same time. I’m an early riser, and my wife likes to sleep in a bit. The design of the ship also was not up to expectations. Having been on numerous other cruise lines, we were always able to find a nice quiet bar for cocktails; such as a piano bar or lounge. Nothing like that is on the Epic. The bars are all in the middle of everything else and very noisy. Another issue with the bars is you could only get certain drinks at certain bars. Frozen drinks like pina colada’s were only available at certain bars. If you wanted a mojito, a pina colada and regular vodka and soda or similar, you actually had to go to 3 different bars. Stupid. On the day we were to arrive in Georgetown, Cayman Island the ship instead tendered in a different area. We were all told that the excursions would still start in Georgetown and buses were available for transportation back and forth. When we got off the tenders there were buses but at $5 pp each way. Refer again to the nickel diming mentioned above. The next day I went to customer service and advised that even Carnival Lines had free transports when we couldn’t get to where the ship was supposed to dock. On the positive side; for the most part, the service in the bars and restaurants was very good as well as the food. The shows were outstanding. We saw the dueling pianos, Circle of Dreams, Pricisilla -queen of the desert and Burn the floor. All were excellent. Read Less
Sail Date December 2017
We have travelled on Norwegian, Holland America, Cunard, Princess and Celebrity. Norwegian is the only line on which I would not travel again. Food was mediocre (we even had mouldy salad in the Garden Cafe). Food in the Bistro specialty ... Read More
We have travelled on Norwegian, Holland America, Cunard, Princess and Celebrity. Norwegian is the only line on which I would not travel again. Food was mediocre (we even had mouldy salad in the Garden Cafe). Food in the Bistro specialty restaurant was good. "Freestyle dining" sounds good but we waited longer to be seated (with a reservation) than on any other cruise ship. I think that "freestyle dining" is just a way of cutting back on staff, which is evident by the slow service. Cabin service was poor (room was not as clean as it should be and ice was only delivered twice on a seven day cruise). Lastly, they are the only cruise line on which we have travelled that charges a fee for room service. In general, their up charges (such as room service and drink packages) were more expensive than on other lines. Itinerary was unimpressive, but I guess that was a factor of the recent hurricanes in the Caribbean, Read Less
Sail Date December 2017
Due to Hurricane Irma, our itinerary changed entirely, but the ports Norwegian chose were terrific! Having to adjust so quickly, they handled the port and excursion changes well. We were not refunded for our cancelled excursion at first, ... Read More
Due to Hurricane Irma, our itinerary changed entirely, but the ports Norwegian chose were terrific! Having to adjust so quickly, they handled the port and excursion changes well. We were not refunded for our cancelled excursion at first, but one phone call remedied that. This was our first experience with Port Canaveral, and it was not good. In Miami, we use a park and shuttle service and they drop us right off to the porters. At Canaveral, the shuttles wait behind each other and drop off one at a time, which takes awhile. Then, you enter a very crowded room, with signs, but no personnel directing cruisers. We managed to find expedited checkin, but our agent did not give us a card with a group number until we asked. We were then assigned Group 16. At some point they ran out of cards and then started giving out Group 1 again, which meant that every group after us was going to get on before us. At that point, we joined a group with no cards and entered the ship with the excuse, "we have no card". After that, the cruise was terrific! The staff was friendly, helpful and knowlegeable, the ship squeaky clean. The shows were amazing, and we had no trouble scheduling anything. There were way too many activities. As far as excursions go, we booked 1 NCL excursion, and it was good- Dunn's River Falls and Bamboo Beach Club. Our guide, Christine, was fun and she worked very hard. I would highly recommend this excursion in Jamaica. In the Caymans, we wanted to scuba, but NCL did not have that option, so we scheduled scuba with Cayman Turtle Divers, and had an amazing time with Chase, feeding sting rays, and I even saw a sea turtle. Chase is also a professional photographer and his pictures were wonderful. Our daughter was able to snorkel above us and see what we saw. We are going to schedule another dive with Chase on our next cruise in March. One bad experience- Margaritaville in Grand Cayman. It looked to be so much fun- music, line dancing, an indoor water slide, but we could not get a waitress to come to our table, even when we asked another waitress, so we bailed and went to Sharkeez, which was nice, though quieter. The rooms on the Epic are a little different, with the shower and toilet on separate sides of the room. That really didn't bother us, but the ship is designed awkwardly. The only outside area is on the top deck. We preferred the Getaway, with its outdoor deck with restaurants where you can dine outside. We did love the 18th deck, where they have wonderful comfy loungers in a "quiet zone". That was even nicer than Spice H20. Epic has water tubes, which are really fun and refreshing. On the Getaway, there was quite a wait time for tubes and the rope course, but on Epic, there was a minimal wait, even on sea days, possibly because we sailed the Getaway in March, when there were more kids. For a ship with more than 400 guests, wait time on the Epic was quick, and the ship never felt crowded. Debarkation was handled quickly and efficiently. They know what they are doing. Read Less
Sail Date December 2017
We chose this cruise because Wyndham Timeshare owners are now forced to use Norwegian as their only choice when using their timeshare points to book. This was the worst cruise we have ever taken. This ship has too many guests and not ... Read More
We chose this cruise because Wyndham Timeshare owners are now forced to use Norwegian as their only choice when using their timeshare points to book. This was the worst cruise we have ever taken. This ship has too many guests and not enough staff to take care of them. Even the ship's captain and crew admit that the guest to crew ratio is far below what they have on their smaller ships!! We had to wait 20+ minutes every time we wanted a drink from a bar when we were at sea, totally ridiculous. The food was average at best except for their Brazilian style specialty restaurant which was excellent and the service was outstanding. The mini-suite was much smaller than what we had experienced on other cruise lines. Many other problems happened to us while on this cruise. Trying to get to guest services was another extremely long wait due to very long lines and ONE person to take care of 4000 guests for internet issues, how absurd is that!! Not to mention that the internet was painfully slow!! We marked entertainment as average because all of the good shows were sold out on the first day of the cruise, again too many guests for the services offered/provided!! Read Less
Sail Date November 2017
Chosen for price and extras. didn't know i would be charged for the free drink package and the free 3 dinner pkg. I think the design of the ship is bad, too much upper deck space reserved for the upper class. there is no place to jog ... Read More
Chosen for price and extras. didn't know i would be charged for the free drink package and the free 3 dinner pkg. I think the design of the ship is bad, too much upper deck space reserved for the upper class. there is no place to jog or walk around the ship on the outside. the rear elevators don't have a deck five button and the deck 4 button is disabled leaving the only way to get to deck 5 is to use the front elevators, which is out of the way when you have an aft balcony or go to deck 6 and walk thru the sting smoke filled casino to get to deck five. the line that says it is freestyle is really not. Two dining Establishments make you wear long pants, the Bistro and believe it or not the main dining room, the Manhattan room. i do not recommend this ship although Norwegian is ok, just watch out for the freebees that are not actually free. If you want to see shows at your leisure this line is not for you. you must reserve all shows. Read Less
Sail Date November 2017
Norwegian Epic Ratings
Category Editor Member
Cabins 4.0 3.7
Dining 4.0 3.8
Entertainment 5.0 4.0
Public Rooms 4.0 3.8
Fitness Recreation 4.0 3.9
Family 5.0 3.9
Shore Excursion 4.0 3.5
Enrichment 3.0 3.3
Service 4.0 3.8
Value For Money 4.0 3.5
Rates 4.0 3.7

Find a Norwegian Epic Cruise

Easily compare prices from multiple sites with one click