18 Norwegian Epic Cruise Reviews for Senior Cruises to Transatlantic

First of all, starting from embarkation we came across with the same problem, again and again, we have Turkish special passport holders which do not require us to obtain a visa for certain countries. We told it each time to the embarkation ... Read More
First of all, starting from embarkation we came across with the same problem, again and again, we have Turkish special passport holders which do not require us to obtain a visa for certain countries. We told it each time to the embarkation personnel and passport officers but they cause us to wait sometimes 2 hours in order to get confirmation. Sometimes they do not accept official letters from embassies. So, they must update the visa requirements checklist including special passport holders. As a frequent traveler, I do not want to be treated as a missing visa issue again and again. Because I do not need to have a visa. Furthermore, as a premier guest, we experienced a lot of problems, some restaurant managers trying to tell me that there are 2000 platinum plus members staying on the ship. Therefore they can not give us a priority in the restaurants. Later I learned that this was a total lie. I reported the situation to the general hotel director and asked him that if I can not get any priority why do I need to choose Norwegian again. I received no response. Therefore you can not receive any priority even if you are too loyal to the cruise line. For thermal suite packages, the ship sold more than the available limits in the spa area. Everybody who finds the door open just jumps in. Everybody start having an argument about sitting in lounge chairs. I was assaulted twice by other passengers. I also reported this situation to the general director but nothing changed. The spa personnel most of the time left the door open or some other guests invite others to use spa for free. Therefore the majority f the passengers get really angry for why they paid extra for thermal spa if everybody can jump inside freely. At last, during the disembarkation process, everything becomes chaotic. The ship personnel can able to collect and make passport stamps while we are on the ship and inside the European premises for one week we traveled to Portugal and Spain ports. But they preferred to do EU entry passport stamps on our own during disembarkation at Barcelona. I have to wait a lot of lines, ship exit line, passport stamp line, baggage collection line and taxi stand time. It takes a complete 3 hours. I have been cruised many times but have not seen such a thing in Barcelona for the recent 10 years. I have been many times cruised with Norwegian but their loyalty seems to be nothing more than 2 free special dinners which are limited to 25 USD max order per cabin not per member. I expect them to give unlimited internet or some more dining night for free but once you get platinum, do not try to get higher because once you reach plat plus only thing you get is a dinning chance with an officer as a group of 3-4 staterooms in a main dining room. Especially in this cruise from Cape Canaveral to Barcelona, most of the passengers are really annoyed because only three shows were presented as unique for 15 days. For other days they repeat the shows again and again. Everybody goes to bed at 7 pm after dinner. So we call the ship as a ghost at late times. Epic is a good ship I have traveled with her 4 times in the past. But it was managed well and the level of the service and fun was great. Use to be Burn the floor took a showplace in Manhattan but no more. I have never heard someone playing the piano in the taste also. Furthermore, the waiters are not trained most of them newly joined to the company. Sometimes you have to wait 2-3 hours for a 3-course meal. For even the laundry they keep saying that every day they receive 5000 bags of laundry, they work so hard, they have no time to rest etc. I do not understand why are they acting like this. Read Less
Sail Date April 2019
The worst designed ship ever. entertainment was terrific but venues and theatre were too small...long line-ups. yoga ($12) and art classes ($35) cost extra but prices are not listed, line- up at front desk for those (called operator many ... Read More
The worst designed ship ever. entertainment was terrific but venues and theatre were too small...long line-ups. yoga ($12) and art classes ($35) cost extra but prices are not listed, line- up at front desk for those (called operator many times, no answer ever). Bottles of water in room are not free - $5 each. Had room attendant clear out the booze and water from the room. If not on a drinks package, You pay US$16,19 and 23 per drink NCL offers daily drink at $9. At the The Garden Cafe on the 15th floor be prepared to be welcomed by a high pitched irritating greeting of “WASHY, WASHY, HAPPY, HAPPY, YUMMY, YUMMY” every single time you enter this place, shame on NCL for needing their staff to act so juvenile. The buffet meals are tepid at best, and staff behind the counter need to be reminded to replenish the food in the serving dishes. The Manhatten and Taste restaurants have the same menus and the smallest portions you have ever seen. Shanghai is the best free restaurant with great service and good sized portions. Half the warm chairs in the Spa weren’t working... and it doesn’t face the sea or anything, not worth the extra $$. Continuous marketing and nickel & diming you. Most surprising: Day 4 newsletter quote: “Very Important Guest Advisory: Additional taxes may apply while in certain ports and whilst the ship is sailing in territorial waters.” : sail route on TV screen showed an unscheduled sail to Rabbat (Morroco). Also, if you’re a Canadian passenger NCL will convert your invoice from $US to $Cdn plus a 3% margin...and charge this to your credit card - another NCL cash grab! Thank goodness I met and enjoyed some great people on this cruise, but that’s a usual experience on any cruise. Forget this ship...There are far better others out there... Read Less
Sail Date April 2019
We have done 27 cruises but this has to be the worst designed ship we have sailed on, we picked this cruise for the terrific ports of call which did not disappoint plus NCLs ad 4 FREE AT SEA allowing us a free premium booze package pp. ... Read More
We have done 27 cruises but this has to be the worst designed ship we have sailed on, we picked this cruise for the terrific ports of call which did not disappoint plus NCLs ad 4 FREE AT SEA allowing us a free premium booze package pp. -4 free dinners at a specialty restaurant of choice- Free WIFI- AND $150.00. OBC. well 3 weeks after booking flights hotels etc. we received an email stating NCL was charging my CC $385 for gratuities on the booze dinner package don't know if this is legal paying for services you have not had yet and to add insult to injury you had to pay$3.00. for water as NCL does no cover this even on a premium booze package this seemed to be the theme with NCL nickel and dime you to death for everything. We had a family suite on Deck 13 unlucky for us the cabin as you opened the door had a toilet on the left when I sat down my head hit the wall overweight patrons beware its tight also the shower bath directly across had see thru frosted glass and a stupid privacy curtain connecting both, behind this was an open wash basin in the middle of the circular theme cabin? with a uncomfortable to sit round sofa and a circular bed where your feet hung out the bottom, on the other wall were circular cabinets and hidden electrical sockets underneath on the wall that was very hard to reach the person who designed these cabins and the ships layout should get fired. There were far to many people on this ship 4,200. so there were queues all the time for everything especially the complaints desk on deck 4 if you could find it? as the elevator did not have a deck 4 you had to get off at 5 and walk through the Casino to an escalator down to get to 4, the lines here were unreal the longest was the complaints, we gave up, most of the crew did an excellent job trying to keep the peace but just to many things going wrong to list here. The Buffet food was just the usual and cool I stuck to having fresh made omelets daily which were very good the special dinners were very good especially the Teppanyaki went here twice there again the maître de came with a bill with no charge on it but was he was looking for another tip ? the Italian restaurant you had to go all the way to the front of the ship and walk through the main buffet to a narrow stairway down a deck, the waiter here was quite rude and must have been new as he had no idea what he was doing but the food was good. On the plus side the Asian maître de in the MDR was so helpful the food and service here was excellent considering the size of the dining room also the casino bar is located at the entrance to the MDR so when it opened there was always a queue and everyone in the queue wanted a drink I was amazed at how the Head Barman and his crew served up the drinks and kept a every one happy, extra gratuities we left for this guy. The Beatles show was very good in the main theatre as the cavern club was small and always full up . Also this is the first time ever we never got an evaluation report card to fill in after the cruise. We will be going back to the Celebrity Millennium& Solstice Class ships from now on with fewer people and much better food and service no nickel and dime stuff with them. Read Less
Sail Date April 2019
We had never done a trans Atlantic and it won't be out last. Seas were calm and blue the entire trip. We chose this due to the many sea days and access to several unusual ports. A travel partner had relatives immigrate from Madeira ... Read More
We had never done a trans Atlantic and it won't be out last. Seas were calm and blue the entire trip. We chose this due to the many sea days and access to several unusual ports. A travel partner had relatives immigrate from Madeira and I have family to visit in Seville. Then add on Malaga, Cartagena, Palma, Barcelona and oops forgot Delgato! We had a marvelous lady give us advice about the history and how to see each port to our best advantage. Her chats were so popular they filled the Epic Theater and were broadcast in the Atrium and nearby bar. Staff from top to bottom, beginning to end, were all super friendly and excellent at their jobs. We had many activities to choose every day but mainly we relaxed, visited or people watched. Never were we prodded into participation. Problems in ports were never due to NCL but the number of ships being in small ports at one time. Hopefully limits will be set and held in the future. I left feeling like I had truly seen Spain aND been relaxing at a resort. Read Less
Sail Date April 2019
We booked this cruise a second time because of the solid value offered, and the generally friendly and active passengers we experienced last year. Numerous people remembered us this time as we went about activities and dining, and all were ... Read More
We booked this cruise a second time because of the solid value offered, and the generally friendly and active passengers we experienced last year. Numerous people remembered us this time as we went about activities and dining, and all were repeat passengers for multiple past cruises. The big values for us were the Burn the Floor dancers that performed in the Manhattan dining room, Epic theatre, and ballroom dance classes. Amazingly fast and complicated moves appeared effortless except for the heat they generated. Many other talent balanced out the performances, including more comedians than last year. Standout hospitality from Roderick in keeping our cabin in perfect shape, even though our schedule was a bit erratic, and from all the food servers in the Shanghai and Manhattan rooms were really appreciated. Wallfredo managed our wine selections with insight and attention, and we have only good memories of many Manhattan dinners. We were laughing one night about what a comparable dinner, Broadway show, late night disco, and hotel in New York would have required; compared to just strolling around the ship for a few minutes and saying thanks for the experience. That’s value. Counterpoints were the smokey casino right in the middle of the ship and the three amenities floors that NCL has not safely ventilated to protect their employees and non-smoking passengers like me. That’s a prime reason for choosing other ships. Secondly, although you can find some healthy foods, they’re re mixed in with hot dogs, hamburgers, pizza, sweets and ice cream. Some deserts were labeled “No Sugar Added” but does that mean they are loaded with sugar-alcohols or toxic artificial sweeteners instead. More informative labeling or online ingredient lists would be greatly appreciated. Finally, the entertainment staff needs to expand their playlists to eliminate obnoxious repeats of over-played classics like “Hotel California.” Read Less
Sail Date November 2018
I returned to Norwegian for my second cruise in 10 years because as solo traveller I wanted to experience the solo studios and I also wanted to do a trans-Atlantic. Like before, the Norwegian experience is hit and miss. But on this ... Read More
I returned to Norwegian for my second cruise in 10 years because as solo traveller I wanted to experience the solo studios and I also wanted to do a trans-Atlantic. Like before, the Norwegian experience is hit and miss. But on this cruise two things were exceptional: the solo studio experience and the onboard entertainment. I never expected the solo traveller program to be so brilliantly organized, I never expected to make good friends, I never expected to never eat alone! NCL had a brilliant young Filipino named Ters Tesoro (or Terry) who held daily meetings in the solo lounge with solo travellers. The lounge is a great concept as the single studios are so small. You can hang out there, drink good coffee or nibble cookies or croissants (supplied daily) and chill with fellow cruisers. Several dozen attended the late afternoon daily meetings, when Ters would offer those who felt sociable a chance to have dinner together, avoiding the queues, or a show where seats were put aside for us. We could meet for all meals, and soon several small groups befriended each other and would do stuff together. It was huge fun and completely unexpected. Entertainment was also first rate: Priscilla, Queen of the Desert and Burn the Floor were excellent and with pianists, comedians, hypnotist, Beatles tribute band, and a wild Icelandic singer/violinist all available, evenings rocked on the Epic. Now for the bad stuff: I love to deck walk, and the narrow jogging track on one side of one deck is a joke. I so missed the Princess's promenade decks! I tried to walk on Deck 15 but was told no. The food was mainly poor to terrible. It was almost impossible to get warm, let alone hot, food in Taste, one of the main dining rooms. I don't blame the servers, it was a systematic failure from Kitchen to Table. You know things are bad when the plates are cold to the touch. And that was 90% of the time. Meals took forever: sometimes two hours to complete breakfast. I have cruised more than a dozen times, and this was by far the worst dining room experience. The other "complimentary" dining room, Manhattan, was a little better. The 24-hour pub always managed to provide piping hot food, but the wait at lunchtime was often very long. I was surprised when I first entered my studio room at 3 pm on sailing day to find it was not made up and clothing from the previous occupant was still hanging in the closets. He had apparently moved to another room for the TransAtlantic but no-one had removed his clothes. Weird. The other really annoying thing about NCL is the constant pressure to put money down on your next cruise. A phone message. Messages on the TV. Almost daily notes or letters encouraging you to put money down. The worst (and most disgusting) tactic was to send you a copy of your bill to date (showing your charges) to make the point that a future cruise deposit would waive these charges. Well I had prepaid grats and grats on the drink package, so my bill should have shown zero, not the $500 or so in charges the invoice said I had run up. I saw several people take these fake invoices to guest services who said it was nothing to do with them and had come from the NextCruise people. Shameful. I enjoyed my cruise overall but feel the experience was hugely enhanced by the solo program which allowed me to put up with the negatives. Read Less
Sail Date November 2018
I gave "Very Good" for this cruise because the price was awesome: 1450$ for 13 day transatlantic cruise in balcony room. Ship and cabin: + unique ship design, everyone is looking on it + nice stylish rooms + nice ... Read More
I gave "Very Good" for this cruise because the price was awesome: 1450$ for 13 day transatlantic cruise in balcony room. Ship and cabin: + unique ship design, everyone is looking on it + nice stylish rooms + nice location of buffet: great view in front of the ship + even if ship was full, there are was always free place near the pool - separate wc and bath (and the fact that wc is designed like a shower corner is terrible) - some furniture was broken, nothing special, very minor - shower was broken (water leaking) and this was not fixed during whole cruise Dining; + Super testy asian restaurant and noodle bar. And it is for free, without additional payments. +/- main dining restaurant was good, but nothing special. Food was pretty the same day by day - buffet food was of limited variety and of intermediate quality (comparing to italian Costa, where you get salami, spanish jamon, variaty of expensive cheese etc): burgers, pizza, chip cheese, fruits are of limited variety Service: + friendly personnel + 2 time per day cleaning of rooms Activities: + different activities across all day: live music, comedians, funny shows in atrium, theater. All was good enough to not be bored in 13 day cruise Read Less
Sail Date November 2018
We were looking to go to Barcelona without flying there. Our goal was to spend some time in Europe when we got there, then board a ship from a different line to get back to the US. NCL used to be our favorite line. We hoped that our ... Read More
We were looking to go to Barcelona without flying there. Our goal was to spend some time in Europe when we got there, then board a ship from a different line to get back to the US. NCL used to be our favorite line. We hoped that our experience in Hawaii with them last year where the food and service was non existent, was an anomaly. Unfortunately, it was not. They don't have enough staff to sneeze at and while most try to at least be nice to you, all have their hands out for tips. Why? Even though we paid gratuities in advance, they will tell you they get none of that. Instead, that's their compensation. Our stateroom on the Epic was awful. They have some sort of wavy design, so the room is much smaller than it should be. The beds have this same weird oblong design and if you are over 5"10, your feel will hang off the bed. If you are 5'5" like me and you move from the center of the bed, your feet will hang off the bed. The lighting is horrible. My husband had to hope for a sunny day and take a mirror outside to shave. You weren't reading in there unless you had a back lit kindle. The bright spot in the room...the balcony. Loved the sliding door! The dining...I have always loved the freestyle concept and it works better on NCL than any other cruise line. But once again, staffing was problematic. I've never seen so many lazy waiters in one space. Service was horribly slow. We had one who would disappear until she found another staff member to talk to. We didn't get water, coffee and most of our food that night. Yes. We reported her. Other wait staff was friendlier, but equally slow. You should not have to spend 2.5 hours in the dining room every night. Entertainment...Who would know. What we saw was good and their main theater was nice without obstructions. But we didn't know until day 2 that you had to sign up for any type of entertainment and at that you had to fight for seats when you got there. Most were filled when we got to them, but we were able to get a couple of things in Unfortunately one was the comedians who admittedly wrote his show that day and it was so bad that most of the audience walked out. I would have loved to go to the specialty restaurants, but they have a weird pricing thing where everything is overpriced and priced separately. We found it not to be worth our time. The one really good experience was the onboard pub, O'Sheehan's. The food was good; the service was good; the lines were always long. The Casino reeked of cigarette smoke which permeated everything around it. The second hand smoke on this ship could kill you. We would normally use the casino, but not on this ship. The shore excursions, while well priced, were terrible. We signed up for the tour to Granada from Malaga, Spain and the tour to Seville from Cadiz, Spain. These were long, 9.5 hour bus tours but worth the time to see the Alhambra in Granada and the Alcazar in Seville. After we arrived, we found that tickets were not included in either, but were told we could check them out in our spare time (1 hour) and that waits just to get the tickets were upward of 2 hours! Add that to the number of people who should not have been on either tour. Both involved at minimum, 2 hours of walking over cobblestones and uneven pavement. yet people showed up who complained that there was too much walking. They, for whatever reason, left their wheelchairs and walkers behind thinking they would get wheelchairs there. Of course they couldn't so the rest of us waited for them to move along and missed at least half of each tour. NCL's descriptions did mention these things, but marked each tour as 'easy', which is the only thing these folks saw. NCL really needs to get its act together. Just about everything has an up charge or a surcharge. Me? I've been nickle and dimed to death from them for the last time. Read Less
Sail Date April 2018
We spent 4 days in Barcelona before joining the ship. Enjoyed the city tremendously. We wanted to do a Transatlantic cruise and I loved the cruising and the long days at sea. Fabulous time meeting new folks and would absolutely do the ... Read More
We spent 4 days in Barcelona before joining the ship. Enjoyed the city tremendously. We wanted to do a Transatlantic cruise and I loved the cruising and the long days at sea. Fabulous time meeting new folks and would absolutely do the TA cruise again. Malaga was amazing! Although the Azores wasn't on the original itinerary, I really enjoyed the stop there. We planned nothing until we got to ports and really found some great activities and had some new adventures. There were over 4000 people on this cruise and I think the crew did their very best to accommodate everyone however, the food was often cold and it was very crowded in the dining areas, so if your food was hot when you got it by the time you found a seat to sit at your food was cold. The track is on Deck 7. Only on one side of the ship. It was crowded, small, smelly and hot. I was on the Norwegian Sun this summer and the track went around the entire deck of the ship, it was cold, rainy and windy on the Alaskan cruise and walking around that track was preferable to this one. The Debarkation was awful. We were in line to leave at 7:30 and didn't leave the ship until 9am. We were sent to start a new line and waited there for over an hour - I have never seen such a clusterf*ck like this before. I also asked for some water and got a deer in the headlights look. Finally persuaded someone to get a cup for me. They were serving coffee but it was as if it was too much trouble to get water!! Apparently, once the magic time to get off the ship comes, the customer service is gone. I saw people from our ship still commenting hours after they were suppose to get off. Many of our friends missed their planes. The entertainment and shows were wonderful. I was amazed at the number of things to do on this ship and was never bored. If people were bored on this ship they were not looking for things to do. However, they need to change the way people sign up for events. We were often told things were sold out but when we got there to go standby there was always room. Way to many people sign up for things and then don't show up. Change the system to fix it. The IConcierge app needs some work but it was great to have. My friends and I use the messaging part and love being able to find our family and friends anytime we were looking for them. Only had trouble with one bartender he usually worked the Atrium bar and if he had his favorite customers there who were tipping cash to get his attention he couldn’t see you! Read Less
Sail Date November 2017
Chose for itinerary and value. They say you either like or dislike the ship, we disliked. Embark was long, slow and no priority for Platinum guests. Because one in our party had a cane we were taken to other side for disabled line which ... Read More
Chose for itinerary and value. They say you either like or dislike the ship, we disliked. Embark was long, slow and no priority for Platinum guests. Because one in our party had a cane we were taken to other side for disabled line which took forever, only one agent. Disembark a nightmare, we were told by Lattitude staff we could get off anytime so we started at 7 and got off at noon. Misinformation everywhere. Missed flight had to pay out of pocket, insurance says its NCL problem. If you could fine a seat in a bar good luck and if there-s a waiter even better. Understaffed and over crowded, with a casino and smokers that runs almost entire length of ship with clubs and restaurants entry at same. Specialty restaurants continue to be very good. Entertainment very good, if you want to line up for hours. Room steward a gem. Service overall, rushed and in public areas almost non existent. Bottom line bigger ships a nightmare for us. Have already cancelled spring cruise and rebooked our fall cruise as well. Sorry NCL we have to go back to Celebrity. Read Less
Sail Date November 2017
Barcelona to Pt Canaveral. We chose this for the price ... we got free gratuities ... 4 specialty dinners and A MINI SUITE for 13 days for $899. per person. Spectacular! Except the boat is awful. We've have taken 23 NCL cruises and ... Read More
Barcelona to Pt Canaveral. We chose this for the price ... we got free gratuities ... 4 specialty dinners and A MINI SUITE for 13 days for $899. per person. Spectacular! Except the boat is awful. We've have taken 23 NCL cruises and made the mistake of booking The Epic a second time. It won't happen again. They put the Casino on the 6th floor in the middle of this ship. One of the main dining rooms is directly below the casino. There's no ceiling on the dining room so you can look into the dining room from the casino above ... and, THE CASINO PERMITS CIGAR AND CIGARETTE SMOKING so the smoke easily finds it's way into everything. The problem of smoke on this ship will affect you and there's nothing you can do about it. If you'd like to go to one of the free performance shows, you must make a reservation! The problem you'll find is that many passengers book tickets to everything but never show up! They built the ship's exhaust system to empty onto the 7th floor walking track. If you want to walk, don't breathe because you will be inhaling the kitchen exhaust and the Casino smoke. Incidentally, on the opposite side of the ship, on Deck 7, there isn't an exhaust problem but it is the designated smoking area! The ship's designer didn't get the memo about smoking. Line-ups at dinner in the main dining rooms are awful. Like these people have never been schooled on how to move people. One good, experienced restaurant manager could resolve this problem quickly. Leaving the ship on the last day was a disaster. We are "first-off" because of our NCL frequent flyer status. It took almost 3 hours to make it to the street from the boat and they have no special consideration for handicapped folks in walkers and wheel chairs -- a huge disservice to people who need some special care. Even for a repeat of the $899 price, we would never, ever go back to the Epic. Read Less
Sail Date November 2017
We are NCL cruisers but have only been on smaller ships. This was our first time to cruise on a massive ship so were excited by the anticipation of it. We cruised a B2B from Barcelona to Port Canaveral, then remained on board for the next ... Read More
We are NCL cruisers but have only been on smaller ships. This was our first time to cruise on a massive ship so were excited by the anticipation of it. We cruised a B2B from Barcelona to Port Canaveral, then remained on board for the next 7 day cruise following the TA. At full capacity, it is like living and walking on a street in Manhattan with so many people lined up for the restaurants and other venues. We never had to book our entertainment before so were caught short by not doing it early enough in the cruise and getting locked out of them. I also thought Priscilla was uncalled for on a ship with children and an early showing. It was also on channel 11 throughout the trip. I felt this was shameful. I think there should have been an elevator in the center of the ship and the difficult access to get to the guest services from the rear of the ship but that's a small thing. The atrium was not large or ornate and there aren't enough chairs in it to host the many events that are held in it. We had to sit up in O'Sheehans bar and look down most of the time and Sunday football was VERY LOUD on the TV's up there. All the activities are on either end of the ship so we found ourselves running back and forth between them. That's how we got our exercise between meals! There were not enough deck chairs to suit all the passengers on sea days or any other days for that matter. The morning Zumba class was great. Pedro, the Cruise Director, was great and is a quality guy. We also had help from Gary the restaurant manager early on and he remembered us throughout the transits, On the plus side, the food was absolutely delicious and bountiful. The dinner themes in the buffet were great, The servers and stewards were very nice and helpful too and the shows we were able to get into were excellent as usual. We like NCL and will stick with them but will probably stay with the smaller ships. Read Less
Sail Date November 2016
We choose this cruise because of the end destination was Orlando, we had holidayed there before .The cabin had separate toilet and shower portioned from the sleeping area by a curtain. Restaurants: the self service café was disorganised ... Read More
We choose this cruise because of the end destination was Orlando, we had holidayed there before .The cabin had separate toilet and shower portioned from the sleeping area by a curtain. Restaurants: the self service café was disorganised layout , hot food served on cold plates,lack of direction directing customers from one food station to another.Tea and coffee machines empty at peak times . Staff not clearing tables to allow diners places to sit, even officers standing bye having no inclination to support and encourage staff. No variety of cold meat or fish at lunch time. Bananas on show you have to ask for them from staff, and get a glare back as if to say how did you know we had any. If you like chickhen you will find it served at lunch and dinner every day. Entertainment we never managed to see one show during the cruise,the regular users of this cruise line block booked all the shows on the first day on board.The only option offered was to stand in a stand by line for an hour and hope someone does not turn up. Beware of service charges added to you account We will certainly not use this cruise line again or recommend it to any one else. Read Less
Sail Date November 2016
I was on the Norwegian Epic for 22 days, 12 of those days were at sea. I LOVE at sea. I love being on a trivia team and learning to work with those different from me, I loved the evening entertainment, the daily seminars, the freestyle ... Read More
I was on the Norwegian Epic for 22 days, 12 of those days were at sea. I LOVE at sea. I love being on a trivia team and learning to work with those different from me, I loved the evening entertainment, the daily seminars, the freestyle buffet, the movies, the lectures, the port talks, the dance lessons, the exercise classes, the library, reading, doing crosswords, playing games, sitting and watching the water. I never once went on deck for the sun, fancy that!! I was too busy doing all the at sea fun things to lie around. Altho, many folks, this is all they did. On deck was their cruise. We all have our differing needs and the Epic satisfies them all. This is the perfect ship for an extended cruise. Large enough to occupy your time. I didn't even mention the casino, which is 1/2 the size of one full deck, the largest at sea. I don't gamble but I walked thru the casino multiple times per day just to hear the "sound buffet", I called it. The sounds all the machines make in the casino. Very cool. The solo cabin was larger than I expected, the cabin steward went out of his way to always help me, always honoring my time in the cabin, if I napped. Ship was very easy to find my way around. Shore excursions were 80 to 100% accurate in following what was written up about them. I chose the ones on the easy routes. I was very pleased with getting this ole big girl around on these excursions. I plan to go on another solo cruise as soon as I can save the money. I can't wait. I wish there were more ships with solo rooms on other cruise lines, to give me some variety. I would LOVE to cruise Australia solo. Read Less
Sail Date April 2015
As we were on the April 27 crossing, followed by the 3 day B2B and then on to Rome for another 3 days, we stayed aboard for 3 separate cruise 'groups'. I was a bit disappointed as I felt that the 'casual' dress ... Read More
As we were on the April 27 crossing, followed by the 3 day B2B and then on to Rome for another 3 days, we stayed aboard for 3 separate cruise 'groups'. I was a bit disappointed as I felt that the 'casual' dress Norwegian discusses had degenerated to 'sloppy'. There seemed to be much less dressing up than on previous NCL cruises we've taken. I don't see any good reason for allowing shorts in the dining rooms even on embarkation day. And, unless I somehow missed them, no 'formal' nights were called for except for the night that photos with the captain were offered. Particularly on the crossing, there could have been many more lectures on a variety of interesting subjects. Neither did I feel that the entertainment was quite on par with previous cruises. That is not to say that several were not great -- they were! Duo Yalba, Grafitti Classics, Vocalist Jennifer Fair and Cirque Dreams were especially good, with pianist Taylor Kundolf being extremely good! Cirque Dreams would be much nicer if there were NO dinner included and better seating were provided. Craning your neck to see around others if you are seated in a table on the floor was quite uncomfortable. I think people would still pay to see this talented group perform, especially if they could see better and not have to eat at the same time. I do not plan to sail on the Epic again, as I have finally learned (this was my 2nd Epic cruise) that I don't really care for many of their 'spaces'. I really like a real library, a game room and a room or rooms where more people can sit comfortably (such as what they have on the Pearl). The food was outstanding but perhaps my appetite is getting smaller, as I felt portions were rather large (of meats). However, MANY people would have liked to see many more vegetables served everywhere. Other than grilled zucchini, I never saw squash. Corn was never served except for small cobs; eggplant was scarce, etc., etc. Our balcony stateroom was great, as was our attendant. We had more than enough room for all we brought (too much!). Elevators were no problem, jogging track was no problem; they didn't push photos, internet was almost non-existent! iConcierge did not work to talk to one another while on board. We did manage to use it for a few phone calls back home. I'll not pay for it again. It should be free and billed as 'Beta' version! All in all, we thoroughly enjoyed our 17 days aboard ship and all the great people we met. Following our cruise we spent a week in Italy, then a week in New York, visiting family. Having been home for 3 days now, I thought it was finally time to write about our experience. Read Less
Sail Date April 2014
After a week touring Italy, we embarked our first TA from Rome's port of Civitavecchia. We used RomeCabs for transport several times during the land-based portion of our holiday and we highly recommend them for any transport and tour ... Read More
After a week touring Italy, we embarked our first TA from Rome's port of Civitavecchia. We used RomeCabs for transport several times during the land-based portion of our holiday and we highly recommend them for any transport and tour needs you might have while in Italy. We arrived at the port at 12:30, and boarding was a breeze! We were escorted to our cabin to drop our carry-on bags and then taken on a tour of the Haven prior to being seated for lunch in the Haven Restaurant. Based upon our overall experiences on this cruise, booking a Cabin in the ship's Haven area is well worth the money. From start to finish, attentive service was provided and logistics made extremely easy from this area of the ship. Our cabin steward, Delma, and our Butler, Joha, were a pleasure to encounter several times each day while they provided fast, friendly and superior service. Any special requests we made were fulfilled ASAP. The Haven Concierge, Anoop Bhanu, and his assistant, Karen, we're efficient and professional. Haven guests are personally escorted into the "show" venues via a service elevator and seated prior to general admittance. This procedure made moving around the ship very easy and relaxing. Speaking of shows, Blue Man Group is extremely entertaining; Legends in Concert (included in cruise fare) is worth attending...first group (Tom Jones (ridiculous wig) Adele (very good) and Tina Turner (lacked the energy and enthusiasm of "real" Tina Turner); second group (after St Thomas) included Steven Tyler (Aerosmith) was EXCELLENT, Katy Perry (tried hard) and Elvis (actually, the best, thin, young Elvis impersonator we've ever seen). Go see them because you paid for them anyway and you might be pleasantly surprised! The Cirque show was disappointing. Some of these performers are very talented, but the venue seemed way too small to really let them strut their stuff. Surprisingly, the dinner was pretty good. We were in a two-bedroom cabin on the seventeenth deck situated right around the corner from the Haven exercise room and spa. This area is truly a haven from crowds. The exercise room is well equipped with ten workout machines, hand weights, Pilates balls, water, towels, and hand sanitizer machines. We exercised there every sea day and never had to wait for a machine. The spa area is tranquil and very relaxing with a coed sauna, his and her locker rooms with a steam room each and treatment rooms where spa personnel will come for your various treatments if you prefer not going to the main spa and salon. Wonderful pampering! Mary Joe was my masseuse and I highly recommend her. Our cabin was 500+sq ft (including adequate-sized balcony), no curved walls, and we had no issues with the raised sinks as they were in their own bathrooms and medium water flow prevented any splashing out onto the tile floor. The first of the two bedrooms with private bath is inside and small, but perfect for husband's clothes and plenty of storage for his stuff and provided privacy for him while shaving and preparing for the day or a night out. This arrangement left the master bathroom and closets for me and my stuff (YAY!) and was a joy to not be tripping over each other while "making-up" and dressing. The master suite is separated from the living/dining areas and able to be closed off with a sliding door. The best feature of this suite are the two huge windows, one over the soaking tub and one fronting the port side of the shower. These windows afforded a beautiful view of the water/sunrise from the bed situated on the opposite wall. I loved waking up to that view! There are three televisions/DVD players with complimentary movies available at the concierge desk. When we first explored the cabin, we were delighted to see that the land concierge had everything in place that we had prearranged with her a month before embarkation. Our large espresso machine was stocked with the items I had requested including specialty teas, honey, lemons, decaf coffee pods and hot chocolate packets. Upon our bed were the pillows previously chosen from the pillow menu and a basket for shoes to be sent out for shining! We commonfolk felt like royalty! Now...THIS is the beginning of an exceptional cruise experience. Our itinerary after embarkation included consecutive port days of Florence, Marseille, Palma de Majorca, and Barcelona. Our NCL Florence excursion was excellent. We took the one entitled "Florence, Shopping & Leisure". This WALKING tour covers the highlights of Florence with adequate time to shop, lunch, and independently explore. I emphasize walking because there is much and the "activity level" is every bit a "3", IMO. We were prepared for the reasonably brisk pace, but some were not and found it difficult to keep up with the guide who was informative, but not very willing to accommodate those lagging. My advice to those who really want to get the most from the NCL excursions they book is to seriously consider the activity level rating on the available tours before booking one that might prove to be too strenuous. Our excursion from the port of Marseille, France was NCL's "Avignon & Aix en Provence". This tour was relaxing, did involve approx. 3 hours of walking, but the pace was slower with adequate time for exploration of these two areas without throngs of people to maneuver around like what we encountered in Florence. These two areas in France are beautiful and the drive to/from very scenic and enjoyable. The next day, we arrived in Palma and opted to do a City Sightseeing HOHO. One loop around of about 90 minutes was adequate to see what there was to see! Sunday's adventure was the NCL excursion entitled "The Best of Barcelona & Gaudi". Outstanding tour, fast pace, excellent guide-"Mar" and stunning architecture. The inside of the Sagrada Familia is breathtaking and well worth visiting again and again. We had gorgeous weather throughout the day and the visit to Gaudi's Park Guell was very enjoyable. If you are in good walking shape, we highly recommend this excursion as well. The other two ports on this itinerary before arriving in Miami are Madeira, Portugal and St. Thomas USVI. We did a private tour in Madeira and on-our-own in St Thomas (since we know this area well). Regarding Epic's pay/per person restaurants: Our experiences were 2 excellent, 1 mediocre, and 1 horrible. Le Bistro (French) was overall excellent! Service was excellent, atmosphere was lovely, quiet, and relaxing. Our chosen courses were all delicious, appetizing temperature, and beautiful presentation. Particularly delicious is the mushroom soup and the Coq au Vin. Cagney's Steakhouse was a pleasant surprise. We had read some negative reviews but decided to try it anyway. All my comments about La Bistro apply to our experience at Cagneys except the atmosphere is different...not bad, just as different as one would expect between a French restaurant and a Chicago steakhouse. La Cucina (Italian) was so-so, edible but not delicious. Wouldn't spring for the extra charge again. Ahhhhhh, what positive am I able to say about Moderno. Ummm, a big, fat nothing. Horrible service, bloody (I mean almost tartare!), cold meat that all tastes the same indistinguishable between pork, beef, chicken...yuck. Oh, I thought of something ..the rolls are pretty yummy and the chorizo, although cold, is tasty. One glass of water...no refills handy. Save your money. As far as the food included in cruise price, we found O'Sheehan's great for late night nibbles, the Garden Buffet offered a plethora of choices and almost everything we chose was above standard buffet fare. The 24 hour pizza not so good...our one order arrived undercooked bordering on mushy. The Epic restaurant was consistently a winner and provided choices not on the menu...all we had to do was ask. Halloween dinner was Surf & Turf and all three lobster tails were deliciously prepared tender and succulent. The waitstaff in this chic dining room are to be commended. The casino was fun, drink servers available without being pesky, and we did not have a problem with air quality. Spice H2O is an adults only pool area (aft) that has a retractable dance floor over the pool and a huge projection screen behind the pool. Numerous dance parties (including a fun Halloween party) were held there various nights throughout the cruise. Fun place to mingle. Top deck, aft, offers sporting activities such as basketball on a regulation-sized court. Although we were not traveling with children, we did see the various activity areas designed for them, and they are plentiful. Drugstore type shop attendant guy was jovial, even dispensing free Stoli samples one afternoon. Prices in there on limited sundries are, as expected, way too high. Had several exchanges with Guest Services personnel and all we're very helpful. The onboard Cruise Consultant lady was a joy to work with and very accommodating. One outstanding aspect of this ship was its cleanliness. Considering the multitude of public spaces and the amount of passengers it carries, we never saw any area that was less than immaculate. All in all, our first TA was a truly wonderful experience and we're looking forward to doing another one with NCL in Haven accommodations.   Read Less
Sail Date October 2013
Having travelled on most cruise lines we find that this cruise was the most dissapointing. The embarkation was a joke. After standing in a queue for a long time because we had not got a printed esta (which we were informed we did not need) ... Read More
Having travelled on most cruise lines we find that this cruise was the most dissapointing. The embarkation was a joke. After standing in a queue for a long time because we had not got a printed esta (which we were informed we did not need) we had to wait in another queue to get one printed. Then go to the original queue and stand again. The cabins were awful with a hand basin in the room (it did not have a seperate bathroom) The entertainment was the worst we have ever had on any cruise line. We were told they were accomodating the Americans even the music quiz was american. The Libriary was non existant I have more books at home. A staff member informed us there was 'no money in books' The service in the dining room was dreadful we had to wait ages for a meal (then they got it all mixed up). Asked for spaghetti carbonara and recieved a bowl of plain spaghetti without any sauce or meat. Disembarkation was also a joke self- help people queueing one way and those with scheduled disembarkation tickets queueing the other way,. We had to sit in a coach for nearly 2 hours until disembarkation was completed. We are travelling on NCL Spirit on 29th November 2013 I hope we have a better experience than we have had on the Epic. Read Less
Sail Date October 2013
My husband & I took our first cruise aboard Norweigan Cruise Lines EPIC from Barcelona on a 20 day B2B meditterean & Transatlantic Cruise. Apart from a minor glitch at the pier registration (due to a less that customer friendly ... Read More
My husband & I took our first cruise aboard Norweigan Cruise Lines EPIC from Barcelona on a 20 day B2B meditterean & Transatlantic Cruise. Apart from a minor glitch at the pier registration (due to a less that customer friendly feamale staff member) our cruise was a delight! The EPIC is HUGE but you would not know the amount of people on board as there is plenty to do and see so you don't have a real idea how many people there are aboard until you disambark & look for your suitcase! Our mini suite, cabin #11262 had plenty of room for the two of us with hidden cupboards, plenty of hanging space and room for the suitcases under the bed. Our steward, Voltaire, could not have been more helpful, pleasant or curteous throughout the entire cruise from providing extra ice when I had a fall to repairing my husbands shoe. The Garden Fresh Cafe(complementary) on the top deck is a buffet that caters for every appetite ranging from steamed rice, hot curries & pappadums, salad & vegetable dishes, your traditional roast dinner and everything in between. The two complementary dining rooms Taste and The Manhattan Room also offer delicious menu choices including surf & turf (steak and a lobster tail) at least once during the cruise. O'Sheean's has a menu similar to an old pub with chicken pot pie, fish & chips etc, very delicious! We did not use the specialty restaurants - with such fabulous complimentary menus to choose from, why pay for a meal? Entertainmnet: WOW ... The Manhatten Band were exceptional - played music ranging from the Beatles, rock & roll, jazz & blues to big band & swing, the Band's vocalist Larissa is very talented! Then there was the Blue Man Group - fantastic!! Well worth the money to see them - very entertaining and funny! We also saw two sessions of the Legends in Concert - excellent shows, again, well worth the money! Personally I didn't think much of the Bruce Gold Comedy/magician show but others seemed to enjoy it. In the Headliners Theatre was the Howl at the Moon group- duelling pianos playing requests intermingled with their repertoire - a club like atmosphere if you like that type of entertainment - the piano players are very talented and the banter between them is quite funny! The EPIC staff provide dance & exercise classes on the pool deck and even if you don't join in they are reall good fun to watch! As are the 'Dancing with the EPIC stars show featuring EPIC crew and passengers paired up to win the show ... hilariously funny!!! The EPIC being a big ship 4,500 passengers, was extremely stable and only on a few very rough days were any outside activities cancelled. Hubby and I slept like babies and at the end of the cruise felt the most relaxed we had been in ages. Thank you Norweigan Crusie Lines and thank you EPIC passengers, staff and crew!   Read Less
Sail Date October 2013
Norwegian Epic Ratings
Category Editor Member
Cabins 4.0 3.7
Dining 4.0 3.8
Entertainment 5.0 4.0
Public Rooms 4.0 3.8
Fitness Recreation 4.0 3.9
Family 5.0 3.9
Shore Excursion 4.0 3.5
Enrichment 3.0 3.3
Service 4.0 3.8
Value For Money 4.0 3.5
Rates 4.0 3.7

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