178 Norwegian Epic Cruise Reviews for Romantic Cruises to Europe - Western Mediterranean

Available dates for the cruise met our needs. We preferred to embark and disembark from the same port. Our room had a great location. Dining options were excellent. We had an excellent housekeeper who made sure our room was always clean ... Read More
Available dates for the cruise met our needs. We preferred to embark and disembark from the same port. Our room had a great location. Dining options were excellent. We had an excellent housekeeper who made sure our room was always clean and she always checked to make sure we had all we need during our stay. The ship was huge, lots of places to checkout, plenty of room to roam. Plenty of activities and entertainment to keep us occupied. Ports were great choices. Excursions we took were convenient to book. Tour guides were very knowledgeable and helpful. It was great to have the convenience of a shuttle from the airport. Embarkation process was simple and very efficient. Disembarkation went without a hitch. Taxis were available as soon as we left the ship. Our luggage was already waiting for us as we left the ship. We will definitely cruise on NCL again. Read Less
Sail Date October 2019
I'm 65 years old and have never been to Europe. What better way to see it than on a cruise? This cruise is all about the ports, there is only one sea day and most of the port days are long. This was my first cruise on a mega ... Read More
I'm 65 years old and have never been to Europe. What better way to see it than on a cruise? This cruise is all about the ports, there is only one sea day and most of the port days are long. This was my first cruise on a mega ship, but it didn't really feel much different than the smaller ships. There are lines for some things, but never long. Embarkation went quickly and smoothly. We did have Latitudes priority boarding, which helped. This cruise is either round trip from Barcelona, or from Rome. Probably 20% of the passengers embark in Rome, so they're not all embarking at the same time in Barcelona. We had the specialty dining package as a free perk. Our first specialty restaurant was Tepannyaki, the Japanese restaurant where the food preparation is a show. Six seats are around the cook top, and it's very entertaining. If you can't decide what entrée to get, just pick one. The cook makes extra, and will share. Second was the Cirque Dreams dinner show. This show was the highlight of the cruise, and worth the extra price. The entrée at dinner was a steak in peppercorn sauce. My wife didn't like the sauce, I thought it was great. The steak was very tender. The third was Cagney's steakhouse. Very elegant, great food and service. The specialty of the house for dessert was the raspberry crème brulet. You won't be disappointed. As good as the specialty restaurants were, I wouldn't go to them without the dining package, especially as a free perk. The bill at Cagney's, dinner alone without drinks, was $190, but covered by the dining package. The main dining rooms are very good, and if you don't do any of the specialty dining, you'll still have a great time. Breakfast was served at O'Sheehan's, Taste, and the buffet. O'Sheehan's was good, the selection was more limited, Taste is one of the main dining rooms, and the best place for breakfast if you're not pressed for time. Don't miss the pound cake French toast. The buffet was quite good, good variety and quality. We did the buffet breakfast only when we had an early shore excursion, not because there was anything wrong with it, but because we could be served at other places. Orange juice at the buffet is out of a machine, if you want fresh squeezed, you pay for it, but can get it free at Taste. The two main dining rooms are Taste and Manhattan Room. I think they're the same menu, but Manhattan Room is a nicer room, and has live music, sometimes a show. the food was great. Always great service. I already mentioned the Cirque Dreams show, it's mostly covered by the dining package, and is a do not miss. We missed Priscilla, Queen of the Desert. Burn the Floor was very entertaining. The casino was good to me. Blackjack can be had for $10 minimum with poor rules, but can be had with good rules for $15. Craps is $10 minimum, 3-4-5x odds. Roulette is $2 chips, I don't recall the minimum bet. Let it Ride, Three Card Poker, and Ultimate Texas Hold 'em are offered with $5 minimums. Judging by the pay tables on the video poker, the slots are probably pretty tight. This is the fourth Norwegian cruise I've been on, and service has always been consistently good. When in port, be sure to have some Euros with you, even if you're paying with credit cards. Restrooms charge half to one Euro, and they don't accept American dollars. If you buy something in a restaurant, bar, or other business with a restroom, you can use their restroom for free. Barcelona-We spent four nights after the cruise, beautiful city. The two main attractions are La Sagrada Familia and the Picasso Museum. For either of them, buy tickets ahead of time, they are timed, and they will be less crowded in the morning. A good and inexpensive meal can be had at the tapas bars that are all over, about 15-20 euros for a couple. Naples-We took an excursion to Amalfi Coast and Pompeii, not an NCL excursion. Amalfi Coast was stunningly beautiful. I've been fascinated by Pompeii since learning about it in fourth grade, so this excursion was quite memorable. Rome-Don't let the long time in port fool you. If you have an excursion, it will probably leave an hour after arriving in port. Then it's an hour and a half into Rome, maybe more depending on traffic, an hour and a half back, and you have to be back on board half an hour before sailing. That takes four and a half hours out of the day. We did the Rome on Your Own shore excursion. When we got our shore excursion tickets, there was a note saying to not book anything in Rome for before 11:00 am. A little late for that warning. We had tickets to the Vatican Museum and Sistine Chapel. Made it there just in time. This cruise gets to Rome on Wednesday, which is the day the Pope gives a public address. This may be the reason Rome was so crowded, maybe it's always like that, just be prepared for crowds. The Vatican Museum was amazing, and Sistine Chapel was jaw dropping. After that, we had lunch, went to the Trevi Fountain and Spanish Steps (right next to each other) and then it was time to return. Florence-If you didn't read what I wrote about Rome, go back and read the first part of it. The same applies to Florence. We took the Hop on-Hop Off bus tour in Florence. A bus takes you into Florence, then you catch the HO-HO bus. We had tickets for the Uffizi Gallery, and arrived half an hour after the assigned time (again, don't book anything before 11:00 am!) but they let us in without any trouble. Florence was the center of the Renaissance, and I'm sure the Uffizi is the largest and best collection of Renaissance art in the world. Well worth seeing. Again, we had lunch, saw the Duomo, then back to the ship without ever stepping on the HO-HO bus that we'd paid for. But it did get us into Florence, so it was worth it. My wife and I both agreed that Florence was the best part of the cruise. Cannes-Nice city, very upscale, many stores I can't afford to shop in, it's like Beverly Hills was moved to the beach. There is a tour called the Little Bus that loads near the dock, as I recall it was 12 Euros each. It took us up to a beautiful cathedral, which had great views of the city. Cannes is a beautiful city, but other than the cathedral, there wasn't much that caught my attention. Palma-By the time you get to Palma, you're probably still worn out from the Italian stops, but the ship doesn't dock until 1:00 pm, so you can sleep in. We took a hop on-hop off bus that took us up to a castle. Like Cannes, it's a beautiful city, but other than the castle, and maybe the cathedral which we didn't have time to go to, not much there. To sum it up, this cruise is all about the ports, and it is tiring. Well worth it, fun, interesting, beautiful, but tiring. It was worth it, I'm not complaining, just know what you're getting. Read Less
Sail Date October 2019
I chose this cruise because I wanted to have a Barcelona land and a Mediterranean cruise vacation. We arrived in Barcelona four days prior to cruise which began Sunday, October 20, 2019. We also stayed on in Barcelona an additional two ... Read More
I chose this cruise because I wanted to have a Barcelona land and a Mediterranean cruise vacation. We arrived in Barcelona four days prior to cruise which began Sunday, October 20, 2019. We also stayed on in Barcelona an additional two days after the cruise to do more sightseeing. Barcelona has wonderful sights to fill several days of sightseeing. Prior to the cruise we took a Viator guided small group tour to Montserrat Monastery with hike and cable car and saw the boys choir (mini-van central pickup location), a Headout (Amigo Tour) guided tour of Sagrada Familia (meeting point a little hard to find across from Sagrada Familia), a full day Viator tour by minivan (inoutbarcelonatour) with guide Arnau to Girona and the Dali Museum. We loved all these tours. Every guide was very knowledgeable about the places we were at. We learned so much about Gaudi at the Sagrada Familia Tour and all about Dali driving to Girona and Figures, Dali Museum. Arnau pointed out very interesting details at the Dali Museum. I was surprised how much my husband even liked this art museum. One thing I learned on this vacation is tour guides are a must to appreciate fully what you are viewing. As long as you are all the way there pay the extra money!! We did do Gaudi's Park Guell, LaPedrera and Casa Batllo after the cruise. All are a must see! Our cruise was truly enjoyable. This was my third Norwegian cruise and Epic is twice the size of the smaller 2,500 passenger ships I was on previously, most recently February 2019 on the Norwegian Sky to Cuba (before they stopped cruising there). The main difference I noticed is the larger Epic ship has far better and more entertainment options in the evening-Cirque (Soleil) Dreams, Priscilla Queen of the Desert Musical, Comedy and Magic, Stand up Comedy, Motown Group, Epic Beatles (great Beatles cover band) with Beatles costumes, Burn the Floor (fabulous dance) and more that I did not have time to see--Bruno Mars cover, etc. When you are getting up at 6:30 a.m. to get breakfast before meeting your 8:00 a.m. excursions you don't necessarily want to stay up to midnight every night to catch every show available. However on the night prior to a sea day and a late arrival to Palma de Mallorca we certainly did!! Some shows accept reservations so I recommend making them. The shows that did not take them you had no problem just walking in. One night we did 3 shows walking in. I never ate at the specialty restaurants. The food was great at the complimentary ones with the exception of the biscuits and gravy my husband ordered one day for breakfast in Taste. It was three link pork sausages sitting on a biscuit with a few tablespoons of gravy. Otherwise everything was top service and fantastic food. Better service than most restaurants I have been in. My main complaint of this cruise is most restaurants are located on floor six by the casino where you can smoke. I did not appreciate walking through the casino and smoke to reach the restaurants! My excursions I did were (NAPLES) Viator full day Sorrento, Amalfi Coast and Pompeii (small bus of maybe 20 people, easy pick up at port) guide gave us lots of info on bus ride and throughout Great tour. Not as much time to shop in Sorrento as I would have liked but no fault of tour, we had a lot ground to cover. (ROME) Best of Rome and Vatican (www.ItalyTours.EU) Eight person minivan with six of us and the guide/driver. This was the best bargain of the trip, two guides included, one for Rome driving and one for Vatican Museum. Something similar by NCL was 3 times the money. Met at port with a sign with our last names. Travel on the narrow streets of Rome in a minivan is the way to go. We were able to park right across the street from Colosseum, Trevi Fountain, Spanish Steps and given some time there on our own. Believe me, if you were in a bus you would be walking a long distance to see the sights because a bus would not get anywhere near them. Going in the Colosseum was optional on this tour and of the 6 in van just my husband and I were doing it. Our guide walked right up to the ticket taker and got us in (I pre-bought pick up at window tickets, shortest line there is). The Vatican Museum as mentioned was a different guide- again no line time, followed the guide in, learned a tremendous amount from her. My favorite tour of this vacation. The remaining port tours I booked through NCL. They included (FLORENCE) NCL Pisa and Florence on Your Own (great guide to cities only but very long walk from bus parking lot in both Pisa and Florence the one day in 2 weeks it rained), CANNES (first off ship with tenders because NCL excursion!) Eze and Monaco. Eze was absolutely gorgeous medieval city. Monaco-- loved seeing beautiful Church Grace Kelly was married and buried in, changing of guard at castle. (PALMA de MALLORCA) NCL Palma in Depth (large bus) some walk to get from bus parking again. Great guide, but not as much to see as at other ports other than inside and out of Cathedral and town. Overall I loved this cruise. Disembarkation was a breeze, 5 minutes each port at most. Play shuffleboard-- it was fun and nobody was there. I will also post a picture on my cabin because it is an enclosed cabin and I was really curious what it would look like so I am guessing others would too. My only complaint is with telephone booking of Epic cruise. I declined travel insurance and after I paid in full saw they had it on invoice. My own fault for not noticing. Three months prior to cruise I called and told them of error. They said they see I initially declined insurance but I had other calls (questions about excursions) and had no proof I did not add insurance later so NCL refused to take the $198 travel insurance total ($99 a person off) in July 2019 for a October 20th cruise. Considering I brought 4 family members, (3 cabins booked) to join my husband and me on a February 2019 NCL Norwegian Sky cruise I was quite insulted. Read Less
Sail Date October 2019
We chose this cruise as our 30th anniversary celebration. We had never been to Europe & this was a great opportunity to see a few countries at once. Everything was very organized. Every staff member was very helpful, knowledgable & ... Read More
We chose this cruise as our 30th anniversary celebration. We had never been to Europe & this was a great opportunity to see a few countries at once. Everything was very organized. Every staff member was very helpful, knowledgable & friendly. Food was delicious. We took advantage of the specialty restaurants, which was great to have a bit more quiet, romantic time. We particularly enjoyed The Bistro restaurant. My husband was very impressed with his steak dinners! Cooked with perfection. Drinks were made perfectly. Excursions were amazing! Even the weather co operated! only one rainy day which was fine for exploring the boat as there was so much to see & do on it! Enjoyed the Beatles tribute. Loved the musical Priscilla of the desert! Costumes were incredible! The excursions had a wide variety of options of places to see & things to do. Truly a trip of a lifetime! We definitely will consider another cruise in the near future! Highly recommend this ship & this company! Read Less
Sail Date October 2019
Our experience was disappointing from the beginning. We booked through a Norwegian agent, flights included. We were told If we book the flights with Norwegian they won’t leave you but if for some reason something goes wrong and you are ... Read More
Our experience was disappointing from the beginning. We booked through a Norwegian agent, flights included. We were told If we book the flights with Norwegian they won’t leave you but if for some reason something goes wrong and you are really late they will pay to get you to the next port. So it seemed reasonable to book it all through them. Early on we saw that we had a connecting flight in London so I called our agent and asked if we could stay a few days in London. Her response was that flights are subject to change up until 50 days out. At 50 days out I called back and told her it still says we are connecting in London can we arrange for a few days there? Then she tells me no, we can only book extra days in your port of call. Ok, well let’s book a few extra days in Barcelona. Oh, sorry you waited too late and your flights are already booked so we can no longer change them, you would have needed to make changes before 50 days out. ??!! Very disappointing. So finally our cruise of a lifetime arrives and we get to the airport and our first flight is late, which makes us get to our next connecting flight late, which made us miss our connecting flight. We called Norwegian to let them know and they were no help and not reassuring at all. They told us that they are unable to help with flights. We had four in our group and we were put on standby for the next flight out. Only two of us got on that flight, which was also late. Our friends were put on the next flight out, which put them landing in Barcelona at about 5:00PM an hour past the time they want you to be checked in. When we landed in Barcelona we took the Norwegian transport directly to the port and had no time to see Barcelona. Our friends did not make it to the ship until about 6:00pm. At no point did any Norwegian employee try to reassure us that everything would work out, no customer service at all. We made it though, finally on our cruise! The Epic. Our state room was nice we had a balcony, view was amazing. We had the drink package, which I highly recommend. We also had three nights of specialty dinning. Truthfully those were the only nights that I was impressed with the food. We loved Cagney’s and Moderno, which we ate at twice. The main dining rooms were ok. O’Sheehans was pretty good. The wings were great. The Beatles were amazing! Motown was also very good. Clarissa, our assistant cruise director was very sweet and informative. Freddie, the bar tender at Maltings Whiskey bar was great! Best place to go for drinks! As far as cleanliness goes the ship was clean. We all had an amazing time at all the ports. We did our own excursions and had a blast. Our favorite was the Amalfi coast. The views were breathtaking and the food was incredible. If I could change anything about the ports I would not have done tours. They were too long and there is not enough time in the day to see it all if you take guided tours. Our disembarkation time was at 6:15AM and our flights were scheduled to leave at 10:15AM so again we didn’t get to see Barcelona. Flights home were much smoother and timely. As a side note British Airways was much cleaner than Lufthansa. We had a great time on our cruise but I don’t know if I will sail with Norwegian again. The lack of customer service will have me looking at other cruises in the future. Read Less
Sail Date October 2019
We chose the haven spa suite category because we wanted to have memorable 17th year anniversary and since this would have been our 3rd time cruising this same itinerary, we wanted just to relax & use the spa. Instead our room ... Read More
We chose the haven spa suite category because we wanted to have memorable 17th year anniversary and since this would have been our 3rd time cruising this same itinerary, we wanted just to relax & use the spa. Instead our room flooded each time we showered because the ship would tilt towards our side of the ship when it is docked or when it is sailing. The shower's design has the drainage in a higher slope than the shower's door. The concierge's immediate recommendation is to put towels on the floor each time we showered.until their crew engineers are available to analyze the problem. After a day of no resolution, we brought this up to the cruise general manager. He schedule 3 crews members to come & looked inside our suite and determine a quick fix. He ensured the room would be sanitized & cleaned from the leftover scum from the shower. Also on the 2 days we wanted to sleep in, our butler would knock on our door & will call repeatedly til we answered - the 1st time he inadvertently read the do not disturb sign as make our room to be ready (similar color code) and the second time was he had misread delivering breakfast time. Finally, on the 5th day of the cruise, as we suggested (I am a civil engineer), they installed a higher barrier on the shower door so water would not drain out onto the floors . So we were finally able to enjoy our room with privacy for the remaining one and 1/2 days of our cruise - so we thought! They inadvertently did not inform everyone that they were going to shut down the water in the room & you cannot flush the toilet since work will be done between midnight & 6 am throughout the ship. We only found out about it because we called after getting back from the casino at 2 am. Yup, we flew in from California (14 hour flight) to spent thousands of dollars on the cruise to only enjoy our suite for 1 day. The reason we book suites or haven on our previous cruises was to enjoy the amenities - on this cruise we did not get what we paid for. The positive part of this cruise is we enjoyed the great service of the waitress & waiter (they work 7 days a week for 12 to 13 hours daily) and despite not having the usage of our suite, we enjoyed each others company. Hopefully our cruise to Singapore next month would be better. Read Less
Sail Date October 2019
The itinerary and timing met our needs, so we chose the Mediterranean as the destination for our honeymoon. Our knowledgeable travel agent suggested NCL.. The ship was in overall very good condition. Service ranged from fair to ... Read More
The itinerary and timing met our needs, so we chose the Mediterranean as the destination for our honeymoon. Our knowledgeable travel agent suggested NCL.. The ship was in overall very good condition. Service ranged from fair to excellent. We were fortunate to have a superb Room Steward, and encountered others who were very good. Food was good but nothing special, even the specialty restaurants. Our favorite part of the cruise was the shows, particularly Burn the Floor that we attended twice! Shore excursions were numerous and varied, but over-priced... The ports were very good, and we enjoyed visiting all of them. Fortunately only one port required the use of a tender...and that process was quite cumbersome and slow. But the disembarkation process was even worse!!! It took more than more than an hour to leave the ship, feeling like we were being herded like cattle at the end of an otherwise pleasant experience. Read Less
Sail Date October 2019
We chose the cruise for the timing and itinerary. We doubted our choice because of the size of the ship. While we still prefer the 2500 passenger size we didn’t feel completely overwhelmed by the size. We did however hate the ... Read More
We chose the cruise for the timing and itinerary. We doubted our choice because of the size of the ship. While we still prefer the 2500 passenger size we didn’t feel completely overwhelmed by the size. We did however hate the bed...my husband is 6’2 and his feet stuck over the edge of the curvy design so he ended up sleeping down the middle...not so great! We also really missed the promenade deck. We still love NCL and will stick with them, but probably not on the Epic again...but only for those two reasons. We loved the entertainment! We used our three specialty dining reservations at the spiegel circus tent. Contrary to past reviews the food was very good and the entertainers took our breath away. Amazingly talented! We also went to Cagneys and Le Bistro...both of which were very good and didn’t disappoint. The shows were very good and we especially enjoyed Priscilla. But our favourite venue was the howl at the moon piano bar. We usually go to bed pretty early but we closed them down three nights at 1:00 a.m.! We just couldn’t leave in case we missed another great song! We did on your own shore excursions to Florence and Pisa, Monaco and Monte Carlo and Pompeii....if you go to Pompeii make sure to get a map or you will easily get lost in the myriad of streets and if possible a guidebook before you go. The rest of the ports we walked off the ship and wither just walked or did the hop on hop off bus tours. We sailed out of Rome and were lucky to have four days there before we sailed out of Civitavecchia to really be able to take in all of the sites and see most of everything that amazing city has to offer. All in all...we had a great cruise....but where are the towel animals...none to be seen Read Less
Sail Date October 2019
We wanted to cruise the Mediterranean to visit countries we have never been to, leaving from Barcelona where we have friends. We enjoyed everything, particularly the services on the ship and the professionalism of the crew. Each day gave ... Read More
We wanted to cruise the Mediterranean to visit countries we have never been to, leaving from Barcelona where we have friends. We enjoyed everything, particularly the services on the ship and the professionalism of the crew. Each day gave us an opportunity to do new things on the ship: walking around the top deck at night, swimming in one of the pools between sunning during the day, taking in shows and enjoying top quality food at the many on board restaurants. We participated in shore excursions that we organized ahead of time. They gave us a taste of Italy and the French Riviera, making us want to visit some cities again for a longer time. The choice of activities onboard is extensive with something for everyone. We particularly appreciated our first two days at sea so that we explore the ship, as well as the afternoon arrival in Palma that allowed us to take our time to prepare to leave the next day. Dt Read Less
Sail Date September 2019
Review Norwegian Epic Western Med Cruise September 22, 2019 This cruise originated and returned to Barcelona. I am platinum on Norwegian and Princess and have been on westbound Trans-Atlantic cruises on the Epic. Because this ... Read More
Review Norwegian Epic Western Med Cruise September 22, 2019 This cruise originated and returned to Barcelona. I am platinum on Norwegian and Princess and have been on westbound Trans-Atlantic cruises on the Epic. Because this cruise was less than 80% full embarkation was a breeze. We had a starboard balcony on Deck 11. Our cabin steward is a young lady from China. We had a problem which was only partially resolved. The shower enclosure had a depression in the center, and with the drain on the perimeter higher than the low point of the shower floor, there is water accumulated in the floor of the shower enclosure. That meant one's feet is always in dirty water. We called attention to this problem and various people worked on the problem, including the Customer Relations Manager. Towards the end of the cruise he offered us use of a mini-suite portside on Deck 10. Instead we requested some internet minutes and each got 100 minutes. I started the Cruise Critics Meet and Greet on this cruise. Only 10 of us showed up. Eleven officers showed up. See attached photo. We enjoyed the food on this cruise with one exception. As platinum we got free meals in Moderno and Le Bistro. Both were great. I had brought on board five bottles of wine purchased in Barcelona. They were great. In the Manhattan Room one night we had a table next to the stage and enjoyed the music. I am disappointed there was never prime rib on the menu. The one bad experience with dining was at Shanghai, the Asian fusion place. It was simply awful. The best show on this cruise was Burn the Floor, the dance show. Inexplicably the same show was presented twice in a seven night cruise. There was a show of a violinist and his flamingo dancer wife. There was not enough there for a 40-minute show. To borrow a comment from a previous Epic cruise, "I have seen better in the Paris Metro." There was six ports of call on this cruise. We did not do any NCL excursions so the remarks here are included for completeness. In Naples we went with italytours.eu for a day tour along the Amalfi Coast. We had a driver, who did his best to also be a tour guide. Our first stop was the town of Positano where houses are built on cliffs. We had a longer shop in Sorrento where we had lunch. Before going back to the ship we drove through some of Naples which I do not consider pretty. For Rome we took the train from Civitavecchia. The drop off point of the free bus from the ship to the entrance of the port has changed so it is now a two kilometer walk to the train station, instead of 8 minutes. We rode the train all the way to Rome Termini. We had tickets for the Borghese Gallery. I have been to most of the top museums in the world and the Borghese held my attention for two hours! Back in Civitavecchia we took the two-euro bus to the entrance of the port. In Livorno we booked a tour to Florence and Pisa. We took the five-euro bus to the center of Livorno where we met the tour. We boarded double-decker buses for the ride to Florence. We stopped in a restaurant where we had a small snack and a bit of wine. We had free time in Florence. I had been to Florence before so we admired the doors to the Baptistry of the Duomo but skipped the long line to enter the basilica. We walked to City Hall. We walked to Ponte Vecchia where my wife admired the jewelry on display. I, a diabetic, risked my life and had a gelato with my wife. We had a lengthy stop in Pisa but the free tickets to enter the basilica were gone. The tour bus delivered us directly to the ship. In Cannes we walked into town, past the Palais des Festivals and admired the designer stores along Promenade de la Pantiero and rue d'Antibes. The biggest shopping center was deserted. We walked back to the ship. We skipped Palma de Mallorca. As platinum Latitudes members we had priority disembarkation and we had afternoon flights so disembarkation was a breeze too. Read Less
Sail Date September 2019
This was our first cruise. My, now, Husband and I thought it would be a great trip for our honeymoon as a first time experience and to see the world. We had a wonderful experience. The cruise was great, the staff was friendly and the food ... Read More
This was our first cruise. My, now, Husband and I thought it would be a great trip for our honeymoon as a first time experience and to see the world. We had a wonderful experience. The cruise was great, the staff was friendly and the food was super good! We planned excursions at each port with Norwegian and we are so glad we did. The excursions were set up so nicely and we felt we got to see all the important things at each place. Being first time cruisers, we were never sure how anything really went, but Norwegian was so structured and organized for everything they did, it made us never stressed and always knew we were headed the right direction or doing the right thing. Food is very important to me, and I was very please with all the food choices that were give on Norwegian Epic. We had some truly amazing staff members from our cabin steward to some servers in different restaurants and that made the trip more special. Norwegian even left us a special card with a free dessert in any of the restaurants to celebrate our honeymoon! Read Less
Sail Date September 2019
It was always our favorite, NCL. They treated us like royalty. They have made so many cuts recently, I thought I was on a Carnival cruise. No longer the cute towel animals to welcome us daily, no longer the menu daily for breakfast in the ... Read More
It was always our favorite, NCL. They treated us like royalty. They have made so many cuts recently, I thought I was on a Carnival cruise. No longer the cute towel animals to welcome us daily, no longer the menu daily for breakfast in the room...Cagneys has gone downhill. The side dishes were tiny, not tasty, beef was a low cut, and tough. We ate there twice and were disappointed. The baked potato was small, warm not hot and just not good. The sides used to be great, instead of creamed spinach they just had sautéed spinach which had little taste. Tepanyakis was excellent, nice large shrimp and great entertainment, the food has not changed and remained great. We had an issue in La Cuchina, I brought the wrong coupon, it was the Cagneys coupon so the hostess did not want to seat us. Seriously? We had to bring in the manager. I went and retrieved the correct coupon right before dessert. We just were not treated well all around. NCL Has changed and not for the better. It is time to try another cruise line. After 10 trips I’m sorry to see them cut so many corners. I would not recommend them at this point. I’m sure they are saving money at the guests expense. Read Less
Sail Date September 2019
After reading some reviews before we sailed I was a bit nervous about wait times for drinks, sun beds and the amount of people on the boat. I never once had a problem getting a sun bed even when I didnt go down untill late morning. I ... Read More
After reading some reviews before we sailed I was a bit nervous about wait times for drinks, sun beds and the amount of people on the boat. I never once had a problem getting a sun bed even when I didnt go down untill late morning. I didn't have a long wait time to get a drink and it never really felt over crowded. The entertainment was great, something for everyone. I especially liked the atrium and Carlos was lovely. I also went to Bliss the night club which has a good vibe at night, the ice bar and a few of the other game shows and singers.. all great. Mandy the cruise director was also very good all the shows and parties I saw her hosting had good energy. We paid to eat in the steak house one night especially liked the food there. The rest of the nights we ate in the buffet, taste, Manhatten or the Irish bar. No complaints about any of them. My favourite place during the day was H2O as it was adults only, had hot tubs to use and the staff were quick to see if you wanted a drink. The only annoying thing was the lifts could be slow at times but it was expected and you have to get out of the room early on the day you leave. But compared to the amount I loved about the cruise this was minor. We pre booked our excursions with another company and they worked out very well, I understand to book them through the ship is very expensive. There is a large casino on the ship which is always fairly busy but not over crowded. As a young couple who's first time it was crusing we definitely had a great experience and will be crusing again. I would definitely reccomend this ship to all age groups. Read Less
Sail Date September 2019
This was our first cruise on Norwegian. We have taken approximately 15 cruises over the last several years. The food, service, cabin staff were all very good. The ports and excursions were all very enjoyable. We were not big fans of ... Read More
This was our first cruise on Norwegian. We have taken approximately 15 cruises over the last several years. The food, service, cabin staff were all very good. The ports and excursions were all very enjoyable. We were not big fans of free style dining. We were very disappointed in the activities on the cruise ship itself. The shows were very good, but the repition of shows (like The Epic Beatles) was a bit of a disappointment. The first show was excellent, but was its necessary to have two more shows of the Epic Beatles. We were hoping for more shows in the main Epic Lounge. On other cruises there was a different show each night. There were not enough activities on the ship during the days while we were all onboard cruising. There were not enough games - trivia for example. We found ourselves with a lot of free time to do nothing. The activities that they did have cost $$$ - bingo, art gallery, etc. Any of the good activities that we were interested in were during dinner time. Pools were small, which was a surprise. We never saw the rock climbing wall open, nor the water slide. We had the drink package and were charged $5.17 and $10.35 to use the wine sample station. We tried to have that charge reversed, but were told it was not part of the drink package. In our stateroom. the water was so hot in the sink, that we had to take a bottle of water from the refrigerator to rinse our mouths when brushing our teeth. We were charged $6.50 for using that water from the mini-bar. The water was $5 for the bottle, but we were also charged a stocking fee. These charges should have been reversed, but we were basically told that can't be done. There was a Jewish Service, but no Christian Service on Sunday. On other cruises, we have had an opportunity for this. The bathroom in our stateroom was very strange. The bathtub was on one side of the hallway and the toilet and sink were on the other side. There was very little privacy. We were very surprised with this set up. We were not very impressed with the gift shops either. Usually we find plenty of great things to purchase, but not so on this trip. Read Less
Sail Date September 2019
I laugh when I read some of these reviews from various experiences had by passengers. As in life, you can't please everyone. I am not moking anyone, just making a point that a cruise full of people will have various experiences. ... Read More
I laugh when I read some of these reviews from various experiences had by passengers. As in life, you can't please everyone. I am not moking anyone, just making a point that a cruise full of people will have various experiences. About myself, I cruised several times on 3 other NCL ships and Princess before including the beautiful Escape last summer to Bermuda. I am a male, 52 and travel with my Lady. I should also mention I was on a casino at sea cruise meaning it was comped by my affiliation with a casino so isaved some money and caught some nice promo's including reduced air. I did my research prior to booking knowing it was still summer weather in early September so everyday was as anticipated. Simply gorgeous! Most kids were be back at school so it was an older crowd. The destinations were spectacular for a 7 day cruise and we took advantage at every port. A quick rundown of everything related... We had a midship balcony. It was clean and served it purpose. I don't cruise to stay inside but it's nice to hang on the balcony before dinner or catcha sunrise or sunset. Dining was overall pretty good. We went to several restaurants including the specialty ones. Buffet food is as expected, good for a quick bite and readily available. Getting on the ship was near perfection. I walked up at 3:30 and was on the ship 10 minutes later. They don't load the ship completely at this port and there was only another ship or 2 in the port. Getting off took a little longer but moved along. took about 20 minutes. Activities and Entertainment is what you would expect on a typical cruise today. There are a few standouts like the Beatles cover band playing in the Cavern bar. They really packed them in with this crowd of English and American folks reliving the live music of an iconic band. The Cirque show was also entertaining as well as Burn the floor. The headliner bar had fun shows and a very good violinist show. The cruise director and staff get things rolling at sea with the live shows. This ship has a spectacular gym at sea. Plenty of everything to keep the weight down. A full basketball court and waterpark type water slide was present and never too busy to enjoy. Chairs were available on deck and the quiet space up top was a greatfind. I never felt the 4000 plus passengers on this sold out cruise to be an issue. I did plan ahead for the specialty restaurants and ate in a different place each night. Public areas were kept clean for the most part. Some bathrooms needed a little more attention later in the evening after shows let out. The casino was humming nightly and the smoke wasn't an issue. In fact, they had a great cigar lounge that I used daily and purchased a few cigars from the ship when I didn't feel like running back to the room for my own. Elevators were busier as expected during peak times and disembarktion. A ship this size could use a 3rd set for sure. Service was good to excellent depending on where you are. The lounges and outside bars kept things moving. The dining areas at peak times were a little slower for drink service now and again but overall pretty good. We arrived a day earlier to take the edge off the long flight and experienced Barcelona in a very nice hotel by the beach. We hired a private guide to see Gaudi's work of 3 projects including the Sagrada Familia which is a must see from inside. We used the ships excursions for 2 days in Rome visiting the catacombs and the beautiful Cinque Terre, booked my own on another 2 in Naples seeing the Amalfi coast and tour of Nice, Eze, Monaco and Montecarlo and rented electric bikes in Mallorca which was a great deal at 26 Euro a piece. We rode 10-12 km each way along the beach on a nice bike trail and made several stops for pictures, lunch and Gelato. All Great experiences. All in all, it was an excellent experience with few complaints and we were pleasantly surprised. Read Less
Sail Date September 2019
Sailed Sept 4-11, 2019 Norwegian Epic. Firstly, this was only our 2nd cruise. The first was on the Celebrity Silhouette. If it wasn't for that cruise, we would think that Norwegian was pretty good. But Celebrity blows Norwegian ... Read More
Sailed Sept 4-11, 2019 Norwegian Epic. Firstly, this was only our 2nd cruise. The first was on the Celebrity Silhouette. If it wasn't for that cruise, we would think that Norwegian was pretty good. But Celebrity blows Norwegian out of the water! There were SO MANY stupid little annoying things on Norwegian that added up. When you are on vacation, you don't want to be irritated by things like the following: -We booked a balcony room thru Norwegian. They didn't allow us to pick our room, nor have a say on where it was located. They only way to do this is to $$$ Upgrade (of course). -As soon as we booked the trip, Norwegian immediately started sending "upgrade now" emails. So I guess whatever you get isn't good enough. -Most (but not all) of the employees on the ship didn't seem very happy...just going thru the motions. Chris (our room steward) was the only one on NCL that was enjoyable to chat with. This was a stark contrast to Celebrity, where it was fun to talk to the crew. -Very Impersonal: one thing about Celebrity that is awesome is that you have a specified mealtime and table every night (although you aren't obligated to be there). You get the same two waiters every night, and they were so great and fun to be around. You also get to know your fellow cruisers, since everyone sits in the same spot. This made our dinnertime something to look forward to and a great part of the entire experience. NCL is not like that at all. While the food is great and the wait staff provides great service, it's more like going to a random restaurant to eat. -They tell you you need to make a reservation for a specialty restaurant. This can be done on your TV or the touchscreen outside of the elevator. But then when you do that, it says nothing is available. Then we went to the restaurant anyway, only to get hassled by the gal at the podium because we didn't have one. You would think it's because the restaurant was completely booked, but it wasn't. There were tons of empty seats when we got there, and plenty when we were done. -Shows: every night there is a great show in the Epic Theater. But for one of the shows, "reservations" were required. This was similar to the restaurant fiasco above. This time, both shows were shown to be "sold out." Bummer, right? But if you get there 10 minutes early, you can get on the "standby list", which we did. But then they let us right in?! It turns out the show was NOT sold out after all. There were about 100 extra seats (maybe 20% of the theater was empty). Why would NCL do this? Do they not want people to see the shows? Are they just trying to annoy their paying customers? Well they did! -Repeating of shows: for the 7 days cruise, the 5 shows were all pretty great. But the last 2 days had the first 2 shows repeating themselves already! Did they run out of performers? It was like groundhog day. -The "cruise director" Mandy seems pretty fake. Not sincere. She says nearly the same thing every time she makes an announcement or talks on the mic...like a broken record. -Embarkation: there was always a long line to get back on the ship. They are very inefficient with the security screening. Part of it was lack of enough x-ray machines, part was employees not caring about a speedy boarding process (standing around talking to each other). I would surely not cruise Norwegian again. We felt like a number, not a customer. There are surely better cruise ship companies out there who would make sure the little things don't get in the way of a great vacation! Read Less
Sail Date September 2019
We celebrated are 30th anniversary by cruising this ship. We have cruised 4 times previously on Royal Caribbean and Carnival all in the Caribbean. This is our first time on a ship of this size. We chose our itinerary first, ... Read More
We celebrated are 30th anniversary by cruising this ship. We have cruised 4 times previously on Royal Caribbean and Carnival all in the Caribbean. This is our first time on a ship of this size. We chose our itinerary first, Mediterranean, and then picked from the available cruise lines. This ship had the best stops in our opinion. Livorno/florence, Cannes, Majorca, Barcelona, Naples and one day at sea. I was pleasantly surprised that given the amount of cruisers it never felt crowded even though i was told ship was at 90% capacity. the uniqueness of this particular itinerary is that the ship on boards people in 2 different ports. some people get on in Barcelona and sail Sunday to Sunday, we got on in Civitavecchia/Rome and sailed Wed to Wed. I was told that of the 4000+ passengers 2/3 get on in Barcelona 1/3 in Rome. that being said check in in Rome could not have been easier. from the time we got to the port to the time we walked into our room was about 20min. very well organized. we didn't find the ship layout confusing unlike others. different as there is no mid-ship elevator. and getting to the 5th floor where guest service is as well as the atrium means going to 6th floor and taking staircase or escalator down to that floor. restaurants are spread out between mid-ship and aft. with theater and dinner theater locations in the forward part of ship. first time we have been on ship with so much freestyle dining which was perfect for us. not being relegated to a particular sitting as 5 of 7 nights we were on excursions during the day so was nice not to be the relegated to the older 6:30/9:30 dining room options. definitely a positive change by the cruise industry in general. We ate in the Manhattan main DR room (aft)twice, and the Taste(near atrium) once for dinner but 3 times for breakfast. food was good. service was good for most part. waiter in the Taste was a little off her game the night we were their. We purchased the AI beverage package as well as 3 specialty dining meals. Cagney steakhouse, Moderno Churrascaria, La Cucina. all three were very good. Cagney and Moderno share the same space right about the Manhattan room on deck 7. Moderno is a brazilian steakhouse where they walk around brining different meats to your table until you tell them to stop Italian was the fanciest and is forward with views right out into ocean on the 14th floor. you actually access it by walking through the garden cafe buffet to the front of it and down the stairs. O Sheehans bar/grille which is on deck 6 midship is very popluar congregating place. Open 24 hours for food(fixed bar/pub food menu) but stops serving booze at 3am. food is just average. has a little game room with pool tables, arcade games and 3 lanes of ten pin bowling. We found the selection of alcohol was very good and pretty consistent among all bars. maybe a little less likely to find exactly what you want at the 2 pool bars. our AI beverage package got us everything that was $15/drink or less. so bicardi, grey goose, kettle one, bombay sapphire, jack daniels,bulleit, patron all part of the plan. next level up we would have had to pay surcharge. all beers were less than $15 and there were enough wines to choose from $15 or less as well. spent our ship time at the SPICE H2O pool bar and grill which during the day (to 6pm) is adults only. this was nice. always manage to get a seat. in chair waiter service was really good here. server to cruiser ration much better than around the main pool bar where we spent 1 afternoon. Really like the Maltings beer and whiskey bar as well as the Martini bar. We also participating in Sky vodka ice bar which was an additional $25/person. this got you the outerwear and 2 vodka drinks once in side. we had never been in one and wanted to try one. it was interesting and glad we did it. we did 3 cruise sponsored excursions. Livorno/florence we did the Pisa & a Taste of Tuscany excursion. 40 minute ride and then you spend the morning in Pisa. then 40 min ride you go to Lucca, mountains to a winery where you get a little tour about the place/process. then you sit down to a meal with the ability to sample the wines they make there, both red and white. We really liked this excursion. very well organized by Norwegain EE's. In Cannes we did a tour of Monaco/Eze/Monte Carlo. you bus to each of these location spending 1-2 hours in each location. Monaco was good and Eze was fantastic. Monte carlo was a waste of time as really nothing there but the famed casino and you can't even get in without paying a fee. on the way to Monaco we drove by/thru the seaside town of Nice. It was really nice and wish that was on the itinerary over Monte Carlo. Naples we did the Mt Vesuvius & Pompeii. This was really good. see the active volcano and the city it buried in ash back in 79 AD. really picturesque and really historical. In Barcelona and the island or Palma, Majorca we went on our own. all ports off and on boarding very well organized. We didn't do any of Epic theater shows except the Beatles tribute band. other offerings just not our style. went to Headliners couple of nights which had various musical acts, told that when this ship cruises out of US the actually have comedians mixed in with musical acts. Bliss lounge had karaoke most nights. they don't in Mediterranean due to language barrier/issues. Dueling piano show at this venue a really good take. All in all we were really pleased with the cruise. We would definitely sail aboard this ship again and given our liking of this ship would definitely cruise Norwegian again. Read Less
Sail Date August 2019
We chose this cruise for our 10-year wedding anniversary and opted for the Haven. I really enjoyed the embarkation process where we were taken to a separated, less chaotic area. Though, I don't know that I would book the Haven again. ... Read More
We chose this cruise for our 10-year wedding anniversary and opted for the Haven. I really enjoyed the embarkation process where we were taken to a separated, less chaotic area. Though, I don't know that I would book the Haven again. I know that I wouldn't book the Epic or this itinerary again. We live in Europe, so have been to all the ports except Majorca. The ship was awful. I didn't like that the elevators only stop on certain levels and you HAVE to walk through the casino, which stank of smoke, to go to the Atrium if you are in the back of the ship. The layout was very confusing and you can tell it was made by a French company. Even some of the main levels, you had to walk in a certain direction or else you would reach a dead-end. Normally, the cruise ships are very predictable in how they are laid out (I've been on 8+ now), but it took me days to get my bearings on this ship. This was exacerbated by the people on board. I've never seen so many strollers. When you have 4,000+ passengers, it gets old. The atrium was the main thoroughfare for pretty much everything. Even the quizzes took place in the atrium (which were few and far between). If you sat in the back, you could not see the screen with question, so really, it's a poor area to host a quiz (or any game). The cabins were also odd as a curtain separated the bathroom from our bedroom. We liked the aft-facing balcony but the room itself was lackluster. The ports were meh. If you have only one chance to come to Europe, this may be the itinerary for you. But, otherwise, it's disappointing. We've cruised out of "Rome" before so knew that it takes about 2 hours each way to get to the city. But, almost all the ports were like this. Naples was an exception, but that's only if you want to go to Naples (not Capri, Sorrento, Vesuvius, Pompeii, etc.). The main entertainment was good. I'm not a fan of dancing shows but we had nothing else to do and so went. It was impressive. The howl at the moon was awesome!!! Karaoke was disappointing as all the slots were complete (even by kids in an 18+ club) an hour in. We both loved Priscilla Queen of the Desert! The Cirque show was not as great as some of the others we have seen on other ships and not even better than some of the regular, free entertainment. Plus, the food was not worth it. I think because this was also a one-stop European vacation for most passengers. Although the passengers were polite, most were concerned about ports rather than joining in. This is one of the highlights of most of our cruises- as we tend to make friends and keep in touch with the people we meet. We met nobody on this cruise. There were such little activities going on (boring!) and then few people actually joined. I've cruised the smaller ships and tend to favour them now, but they have to cap the wine tastings because they are well attended (despite the added cost). We sat at the tasting time and just needed 2 more people to show up. Nope! Nobody showed up and the tasting did not make. All activities were poorly attended. We really didn't take advantage of the Haven much. Our butler came and brought us food (though we didn't eat much of it because of our dietary requirements). The concierge was very nice and went above and beyond in a personal instance. He even got us in to a full excursion. We laid out in the Haven pool area one day only and I went to the gym there once. The restaurant (ate at twice for dinner) was actually worth going to more than the specialty restaurants as the food was superior. In particular, the cuts of meat and the attention to the food quality was worth going. Though, the menu didn't change. I do enjoy going to see the main dining menu to see what's new each night on other cruises. Oddly enough, my favourite part of the entire cruise was the Haven bartender. After our first night, he knew us by name and would ask us if we wanted our usual. He made the best dirty martinis and was so funny! He came to know our patterns for ordering drinks pre-dinner, during dinner, and after. Fab! A couple additional perks of the Haven that I learned on board (above the seating in the theatre)- you have priority over some of the elevators so you wait less and it comes directly to you AND you have easy disembarkation for each port/final stop. We always take advantage of the Thermal Suite Pass on board. I think this is why we didn't use the Haven much. As it's an outlet for the 18+ year olds and so peaceful. I love the heated chairs and often that's my nap area. The hot tubs and saunas were so relaxing. On the Baltic cruise I took, this area was packed and crowded by the end of the cruise. But, on this itinerary, it was nearly empty every day. I believe, again, that this is due to the types of passengers on the ship. When you only get one sea day and excursions that demand hours of your time, there's hardly anyone on board. While the staff were very friendly (my husband saw his favourite coffee lady who we will see again on our next cruise), I hated how the passengers tended to talk down to them and treat them as if they should be at their feet. These people work long and hard and I wish people respected them more. Even if you have an issue, most of the time, it's not their fault. For instance, I didn't like that we got a $50 voucher for the spa due to our anniversary. But, we couldn't use it with any other promotion (such as our 25% off due to our thermal pass or the % off we get at gold status). NCL- Don't use our anniversary as a marketing ploy. We told the staff this, but knew it was not them that came up with the idea. Next, I know NCL is all for going green, but don't get rid of the towel animals. Change my towels less or let me opt into the towel animals rather than getting new towels daily. This has always been a favourite of mine- I have tons of pictures of all the animals from all of our cruises. But, I had to request them (which took days in a 7 day cruise). Don't cheap out on what we love NCL. Lastly, while most of the crew carried the experience, the cruise director was disappointing. I forgot her name already- Amanda from the UK or something? I saw her once- while we were disembarking. All other NCL staff have always been so involved. My last cruise was December 2019 so it's not like things have changed over the years. Read Less
Sail Date August 2019
This was my wife's and I first Norwegian Cruise and we picked this one because of the European ports of call and the fact Carnival does not offer the European cruises unless they have a new ship launch..The European ports we stopped ... Read More
This was my wife's and I first Norwegian Cruise and we picked this one because of the European ports of call and the fact Carnival does not offer the European cruises unless they have a new ship launch..The European ports we stopped at were fantastic and we visited places we had only dreamed of in the past. We have been on 13 previous Carnival cruises with 11 of them being balcony cabins with them all being on the Conquest class ships or the Dream class ships..This is what we found...Freestyle cruising and that's what Norwegian calls it is not for us .They want you to book ahead of your cruise any specialty restaurants or shows you want to go to..We had the Liquor package thrown in with our cruise along with 3 specialty dining restaurants..We picked Le Bistro(french),Madurno's a Brazillian steakhouse and Le Cuchinos a Italian restaurant...If we had to pay for these restaurants the bill would of been just under $300.00..The meals were excellent in the 3 specialty dining restaurants but were subpar in the main dining restaurants Manhattan and Taste.We found the main dining restaurants to be very noisy and several food items to be subpar with what you get on Carnival in their main dining rooms.With the free style concept you go to eat when you want or better said when you can get the reservation..My wife and I like the early dining option on Carnival thus we were not to pleased with the setup on Norwegian except for the superior quality food in the specialty restaurants and like I said before you pay for it....Also on Carnival your waiters get to know you and build up a bond with you night after night thus the service is better on Carnival. Another thing you do not get this on Norwegian and we found the service to be very impersonal. What we missed on Norweigen is that with Carnival your waiters put on a song and dance show during your meal. Your not going to get this on Norwegian. Another item we found sub par on the Epic was that the elevators were very slow compared to the 13 other cruises we have been on. It seems like they do not have enough elevators for the 4100 passengers on board. Entertainment we found not as plentiful on the Epic compared to the carnival ships...They had one Broadway style show which was very good however the Circus du Solei show was a pay show only so we decided not to attend.For the most part EPIC had less live music than you would find on a Carnival ship and most of the singers were sub par with the exception of the Epic Beatles and a Filipino singer named Allan who sang solo near the Whiskey Tasters bar. The balcony cabin that we had looks nice but was badly laid out and not as functional as on Carnival. Our room steward was good but did not have the same friendliness we have experienced on previous Carnival cruises. When you disembark you feel you are just a number not the feeling that you are leaving family on Carnival.Do not get us wrong this is a beautiful ship with a lot of polished wood but for our liking we would of been more than happy on Carnival Breeze or Dream.Yes we would take another Norwegian cruise but not on the Epic...Long story short my wife and I feel that Carnival has the best value for our vacation dollar. Read Less
Sail Date August 2019
We have cruised on NCL many times. The Breakaway is an awesome ship with solid service. The Epic is the opposite in every way. Service is awful and staff, especially front desk, is rude, condescending and scattered (e.g. the first rep ... Read More
We have cruised on NCL many times. The Breakaway is an awesome ship with solid service. The Epic is the opposite in every way. Service is awful and staff, especially front desk, is rude, condescending and scattered (e.g. the first rep we talked with had no idea what the Posh Beach Club is). BTW, Posh is nothing like the amazing Vibe Beach Club on the Breakaway. It has no hot tub, just a boring, hot deck for which a pass costs way more than it's worth. The Epic cabins are old, musty and poorly designed; with the toilet separate from the sink which is unfortunately the first thing you see. The cheap glass door makes sounds & smells from the toilet a constant nuisance. The gym had two of three exercise bikes "out of order," the ice machines were constantly broken and the Garden Cafe was closed too many times to count. Great itinerary (Rome, Florence, Barcelona, Cannes, Palma) but overall, this is the worst NCL cruise we've ever taken. Epic Failure! Read Less
Sail Date August 2019
We have cruised on Norwegian 2 other times. We love the packages that are included. We did the Cruise next program too. While most of the staff on this ship were fabulous, we did encounter more than we ever have before of staff ... Read More
We have cruised on Norwegian 2 other times. We love the packages that are included. We did the Cruise next program too. While most of the staff on this ship were fabulous, we did encounter more than we ever have before of staff that were not friendly and some that were down right rude. My husband and I like to enjoy the casino at night. Now we are realistic, we know we are eventually going to lose, but as long as we have fun and can play for awhile, we don't mind. Part of that experience is a fun staff of dealers. Well not on this ship. Except for a couple of dealers, the majority on this ship were terrible; they seemed bored or annoyed. No conversation, no playing around and one man was so rude my husband reported him. He ruined our last night. They really need to do some training with that group. While we were not super fans of the buffet, we loved the specialty restaurants. Le Bistro was perfection. Only flaw is the bowling alley is right over the restaurant. Dumb design. The staff gets an A+. Also kudos to the Spa staff and facilities. Loved it. Yes, it is pricey, but you expect it. Did NOT like getting up at the crack of dawn for excursions, but that can't be helped as most of the places to visit require a long bus ride to get there. Honestly, book them online - the prices are much better than on the ship. Would we go with Norwegian again, probably but not this ship. Several areas needed a new paint job. Again, loved our cabin but not the casino staff!!! Read Less
Sail Date July 2019
This was our 20th anniversary present to each other, so we wnted to hit some major ports. We arrived in Barcelona at el Prat airport and after a very short wait were set up on our transfer bus to the port. The embarkation process went ... Read More
This was our 20th anniversary present to each other, so we wnted to hit some major ports. We arrived in Barcelona at el Prat airport and after a very short wait were set up on our transfer bus to the port. The embarkation process went very smoothly and soon we were on the pool deck enjoying a light lunch and some adult beverages. We had booked a Spa mini-suite which gave us unlimited access to the thermal relaxation facilities, and we took advantage of them several times during the cruise. Our first full day was an at sea day, We took in the Cirque Dreams dinner show which was fantastic. The rest of the week was a new port and excursion every day. In Naples we did the Hop on- Hop off bus tour of the city. This allowed us to ride the bus to interesting points then get off and explore on our own. We had Pizza Margherita at a wonderful spot called Pizzeria Oliva, then we were off to a Cameo factory where the wife picked out several beautful pieces. Then back on the bus for some breath-taking vista overlooking the city and the bay. In Rome, it was the Forum, the Vatican museums ,the Sistine chapel and St Peter's Basilica. All of the beautiful. The next port was Livorno. We took walking tours of Pisa and Florence, where we saw the Leaning tower, Michelangelo's David, the Piazza del Duomo, the Fontana del Porcellino, and the Uffizi museum. Friday we arrived in Canne. Our excursion took us to the principality of Monaco, and Monte Carlo where we toured the Grand Casino, saw the Palace and the Oceanographic museum. Monaco was positively beautiful. Saturday we visit our last port before returning to Barcelona. The wonerful city of Palma on the island of Mallorca. We took a bus tour to the village of Valdemossa up in the mountains outside of Palma, where we enjoyed some sangria and quiet stroll through the village for some shopping before heading back down to see Palma itself. We really enjoyed this tour. Next stop Barcelona. We opted to stay in Barcelona for two days at the Hotel Montblanc as an add-on to the cruise. While there we saw the Sagrada Familia cathedral which was Gaudi's crowning glory, and went to the Monastary at Mont Serrat to see the Black Madonna, then off to Oller de Mas Vineyard and winery for an organic wine tasting and tapas. Truly outstanding. While on this cruise, we dined at three of the specialty restaurants, the main dining room and the Garden buffet. The food was wonderful at all of the venues. The ships staff was,as always, courteous, cheerful and professional. This was our fifth cruise with Norwegian, and it has to have been one of the best. Would definitely do this one again! Read Less
Sail Date July 2019
Cannot recommend The Norwegian Epic enough, absolutely fantastic ship and on the whole professional and attentive staff. Boarding starts at 1200 but cabins aren’t available until 1400, so no rush to board unless you want to get on ... Read More
Cannot recommend The Norwegian Epic enough, absolutely fantastic ship and on the whole professional and attentive staff. Boarding starts at 1200 but cabins aren’t available until 1400, so no rush to board unless you want to get on early like we did and get your bearings and enjoy a glass of bubbles or two. Fabulous entertainment, wonderful restaurants and great bars. Speciality dining is well worth a visit, we did the Italian, Le Bistro and Moderno. La Bistro is excellent! Fine dining at its best! Plenty of deck space to sunbathe, plus the ‘Posh Beach Club’ which is an additional charge but well worth it for the big comfortable beds, space and cool relaxed vibe. Spa area/ thermal suits are fabulous, we had a spa cabin so visited the spa twice a day! Boarding and disembarkation very easy, quick and organised. Booked to go back on The Epic next year! Read Less
Sail Date June 2019
I had never been on a cruise before and did not know what to expect. My husband and I decided on this vacation for our honeymoon so we could visit several different places in Europe at one. This was the best decision! I was so impressed ... Read More
I had never been on a cruise before and did not know what to expect. My husband and I decided on this vacation for our honeymoon so we could visit several different places in Europe at one. This was the best decision! I was so impressed with Norwegian! Their service is top-notch. The crew is so friendly and knowledgeable and efficient - I really hope they're paid well!!! Every area of the ship was immaculate. The food was great too; we mostly ate in the main dining areas and were so pleased with the varying menu selections each night. I also was impressed with getting on/off the ship and the security measures taken. We felt so comfortable on this ship. Sure the cabins are small (we had an aft-facing balcony), but the designers really thought of everything, in terms of space/storage, so we never felt crowded. Our only (small) complaint was that we wished there were more/better entertainment choices at night, but otherwise we were completely happy with our honeymoon destination! Read Less
Sail Date May 2019
My husband and I went on this work related cruise therefore we did not choose this ship, it was chosen for us. After reading all of the very negative reviews we were very nervous about our cruise. We have been on 30 cruises, mostly with ... Read More
My husband and I went on this work related cruise therefore we did not choose this ship, it was chosen for us. After reading all of the very negative reviews we were very nervous about our cruise. We have been on 30 cruises, mostly with Royal Caribbean and Princess but a few have been on Norwegian. In my opinion, the biggest problem with the Epic is the design of the ship and Norwegian's desire to pack on too many passengers with not enough places to go. I have been on the largest cruise ship, Royal Caribbean's Symphony of the Seas and despite the large number of passengers there are so many dining venues, bars and entertainment options that you never feel crowded and rarely have to wait in line. The Epic has limited dining, bars and entertainment options therefore there are crowds and lines everywhere! Another huge problem is the food! We have never been on a cruise where we were hungry but we were on this one! The choices were unappealing, the food temperature was not consistently correct, the freshness of the food was questionable and the taste was just awful. Thankfully we were in France, Italy and Spain and in these ports all day so we were able to fill up on delicious food there! Our cabin was satisfactory. Our bed (although too short) was quite comfortable and there was quite a bit of storage space in the cabin. The small bathroom with the sliding glass door was cramped and awkward given the fact that you could see through the glass. The separate sink outside of where the toilet was didn't work for us either. The shower was okay but filled up with some water at times, which really disgusts me. The balcony had some rust on the rails and most of the balcony furniture and wooden rail was covered in sea salt which made it uncomfortable to sit out there. It was never wiped by our cabin steward. Although we had read terrible reviews about the crew on board, we just felt that they were overworked and overwhelmed by the number of people on the ship. They tried really hard to keep up and most of them maintained a positive attitude. We especially liked the bar service in the "Maltings Beer and Whiskey Bar". We never had to wait long for drinks and the staff there were always pleasant. We chose not to see any shows but we did hear some live music in a few different areas. The entertainment quality was well below what we are use to on Royal Caribbean and Princess. Embarkation and disembarkation are not efficient, therefore be prepared to stand in long lines! All in all, this cruise was not as horrible as we had anticipated but I would definitely not recommend this ship, nor would I cruise on it again. Read Less
Sail Date May 2019
Norwegian Epic Ratings
Category Editor Member
Cabin 4.0 N/A
Dining 4.0 3.8
Entertainment 5.0 4.0
Public Rooms 4.0 3.8
Fitness & Recreation 4.0 N/A
Family 5.0 3.9
Shore Excursions 4.0 N/A
Enrichment Activities 3.0 N/A
Service 4.0 3.8
Value for Money 4.0 N/A

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