15 Norwegian Epic Cruise Reviews for Romantic Cruises to Mediterranean

Such a big ship......state rooms were really comfortable only thing being toilet had a glass door with a pattern in which was a bit embarrassing when a steward knocked at the door to inform you of something and one of you was in there.... ... Read More
Such a big ship......state rooms were really comfortable only thing being toilet had a glass door with a pattern in which was a bit embarrassing when a steward knocked at the door to inform you of something and one of you was in there.... The food and restaurants were fantastic. and as for the nightly entertainment it was superb - we had the Motown men......a magician who was excellent. A meal with something like Cirque du Soleil performing... a west end show - Priscilla queen of the Deserts and a dance troupe.....totally excellent. Embarkation and disembarkation went really smoothly and cases were waiting a the correct time. The staff were excellent - they all work so hard they are amazing.... Even if you did not want to get off the ship - there was so much to do on board every day. An amazing cruise experience which we cannot wait to do again... Read Less
Sail Date September 2016
Mine and my cousins first time cruising! We flew from Birmingham to Barcelona (a city we have had the pleasure of a 3 day city break so didn't explore further, we wanted to see our Epic ship!) on Ryanair- not an ounce of ... Read More
Mine and my cousins first time cruising! We flew from Birmingham to Barcelona (a city we have had the pleasure of a 3 day city break so didn't explore further, we wanted to see our Epic ship!) on Ryanair- not an ounce of turbulence and plenty of leg room!- We arrived at the airport and was kept waiting for our cruise rep who arrived after 30 minutes, we were unfortunately kept waiting a further 1 hour for our coach which was running late and was then a further 2 hours till we arrived at the port waiting for other passengers at other terminals due to delayed flights. When we arrived we were greeted with a mass of people in a modern style airport hanger being divided up into number groups to be called up to queue at our allocated reception (we found a pop up bar type thing and got a Pepsi and a pastry and was promptly called) a further 20 minutes queuing and we were greeted by a friendly polite lady who explained embarkation, took photos, wanted credit card details and gave us our on board cards etc to us novice cruisers. At last we were on the ship!!! It was worth the wait! excitement overload, walking up the gantry being greeted by friendly crew checking our cards and scanning hand luggage (for security) and pointed to the correct lift, blue side and red side! The Cabin!!! Fab-u-lous. up there with the loveliest hotel rooms iv stayed in around the world, dark wood, nice shower with shampoo conditioner and shower gel, pleasant toilet (similar to airplane toilet-same suction so a loud noise when you flush), a curtain dividing sleeping area and bathroom area ( i can understand some people moaning but wasn't an issue for us, your sharing a room with someone for a week there isn't much your going to be able to keep private and modest!! get over it!!) the sink area kitted out in hand wash soap and hand cream, over head mirrored cabinet, a big plastic bin which i thought was the sick bucket but my cousin later pointed out was the used towel bin lol! tea coffee making facilities (get used to UHT cream as they cant keep milk fresh on a ship, not going to taste like your moms brew, so get over it and no biscuits) large dressing table with mirror lighting and leather stool with hairdryer, an absolute pleasure to get ready every night, large sofa, safe, storage ,wardrobes, loads of hangers and storage for your suitcases with life jackets and pool towels provided. The balcony was my only moan it was bland and dirty and your over looked, my concerns were proved right. People on the above decks were smoking and flicking there buts over their balcony the buts falling short and landing on our balcony, im not anti smoking and miss smoking in pubs my gripe is put a cover over the balcony then if someones sick or chucks something over board it wont fall short land on our balcony? or common sense dont throw stuff over the balcony! Room attendant!!! Mohammed, he was soooo cute friendly and appeasing, there is a note pad and pen provided and i asked him 2 things in a week, please keep us stocked of tea coffee milk and sugar and clean our balcony of tissue bird muck and fag ends to which he did -hassle free. Legend!!! he made the cabin up and did our turn down service. Public areas!! spotless, casino, restaurants, bars, pool, spa, toilets, shops, theater, cirque tent, corridors and the viewing deck all easy to find and move around baring in mind there were 6000 souls on board to capacity. Restaurants!! did not have a bad meal, i suffer with IBS and iv never felt better, hand sanitiser provided everywhere, i recommend everywhere to eat particular the Manhattan for steak. Never queued, never waited for a table but then again never ate later than 8.30, people seemed to queue from 9pm on wards. Entertainment!! Made the holiday, first class Broadway shows with Burn the floor and Priscilla queen of the desert- you were warned 4 times before show there's swearing and adult content so was annoyed at family's getting up 10 mins into show dragging kids out in disgust, no sympathy your own fault leave the adults to enjoy the show thank you. Howl at the moon and the Soul Sensations were the best for music not to mention the Beatles tribute in the freezing cold cavern club- aircon to cold, take a cardi or jumper- there was something different every night so you wont be board, just plan you meal times around your entertainment that way you'll avoid queuing and sit where you want on both accounts. The pool!! Adults only pool small but i just wanted a dip to cool off, too small to swim and kids area i have no idea about, i dont have children and dont want to hear or see them on holiday so stayed in the adults only section more peaceful and relaxed to what looked like mayhem walking through the kids pools to the restaurants lol! the open air cinema is in the adults only section so that was nice being shown different cities on the screen whilst relaxing and also watched the Euro's live-great atmosphere! if you didn't like football it was tough. Activities and excursions!! never took part in any activities- if i wasn't off the ship discovering new places i was on a sun lounger or in the spa but that's my holiday. your given a new itinerary every night for the following day with a full list of on shore or on board activities starting with yoga at 6am every day. the "treble is the new double" proper Malibu and Pepsi put paid to any rising before 9.30am apart from Rome day. We visited Naples, Rome, Florence, Cannes and Marseilles all very stunning and beautiful. Cannes i shall be re visiting again. simply divine. Summary!! It is an American ship "Vegas on water" is how we described it. the currency on board is US dollars and predominantly American passengers. No one told us and we took euros to which NCL wanted 9 euro with every transaction for not paying in dollars so was forced to hand over a credit card to pay for on board shopping, shows, spa treatments, room service and supplemented food and drink. they charge you 27 dollars per cabin a day service charge but if your like me and prefer to tip as you go ask for a form and it will get deducted that saves you 170 dollars a week before you've started. You get a 9.30 Ding Dong from cruise director Monica every day and the odd message from the captain- very HI-DE-HI! 24 hour English film channel sports channel and news channel. on board medical center and guest services so always somewhere to go for help. Would definitely go in the ship gain and recommend for a first time cruise!! Elemis Spa ans would recommend........ if you've booked have a fab time!! and if you haven't....why not??? Read Less
Sail Date July 2016
We just returned from a fabulous week on Epic! The staff were all amazing and deserve praise. Embarkation and disembarkation went quickly. Our spa mini suite was just as expected, and the bathroom set-up not really a problem. The spa is ... Read More
We just returned from a fabulous week on Epic! The staff were all amazing and deserve praise. Embarkation and disembarkation went quickly. Our spa mini suite was just as expected, and the bathroom set-up not really a problem. The spa is very nice and all of the treatments were top notch! The food overall was good, especially in the specialty restaurants. There are many options for entertainment so you will never be bored! Burn the Floor and Cirque were are favorites - Priscilla was not for our taste. The weather was absolutely perfect which made every port so enjoyable. Be sure to see La Sagrada Familia Basilica while in Barcelona and get your tickets prior. So very beautiful! I highly recommend Lorenzo with Best Tour of Italy as your tour guide while in Italy. He was fantastic and met us in each port. Very knowledgeable and will take very good care. You must visit the Amalfi coast and Positano while docked in Naples along with Pompeii. Rome was beautiful and Vatican City is breathtaking. It's a busy city not to be missed! We loved Pisa, the Chianti wine region and Florence. I could see myself returning for a visit. Cannes and Marseille were beautiful, as well, but we were spoiled after having Lorenzo throughout Italy. As you can tell, we had such a good experience and met some sweet friends along the way. The itinerary is tiring but oh so very worth it!Please do not hesitate to book this ship! Read Less
Sail Date April 2016
We booked this cruise having only cruised with Cunard before so after reading some of the reviews we were a little bit worried. So arriving at the port in Barcelona we took our place in the Q expecting a long wait but how wrong we were ... Read More
We booked this cruise having only cruised with Cunard before so after reading some of the reviews we were a little bit worried. So arriving at the port in Barcelona we took our place in the Q expecting a long wait but how wrong we were after about 15/20 minutes we had checked in and went aboard! We decided to get a drink first rather than rush to the buffet so we ended up in spice at the back sat in the sun where a lovely waiter called Leland looked after us. At about 2pm there came the call to say the staterooms were ready. Ours was on deck 9 and I have to say although it was an inside cabin we found it to be great, lots of storage etc and we didn't mind the bathroom set up , Rhia our stewardess kept it clean and tidy with its of fresh towels and towel animals nightly. A big Thank you to her. We had the drinks package which was very good with lots of premium drinks included. We didn't eat in any of the speciality restaurants but found both the Manhattan and Taste to be excellent. The Chinese was also good but has a limited menu. Yes the buffet is busy ( we sailed at the end of February and the weather wasn't too good so people didn't sit outside as much) but you can always find a table and the food is good there with lots of choice. All the bars are good and we didn't have any problem not getting served at all and yes they could do with more seating but we never waited more than a few minutes before we got one. We only saw Pricilla at the theatre and it was great. All the areas were kept very clean and I can't not fault it at all. Would we go again?? A big fat yes! Read Less
Sail Date February 2016
Is not just a metaphor is a reality. I just come back from a 17 days “back to back” cruise on Norwegian EPIC and I realised, once again, that EPIC and in general Norwegian Cruise Line is like marmite for breakfast: you love it or ... Read More
Is not just a metaphor is a reality. I just come back from a 17 days “back to back” cruise on Norwegian EPIC and I realised, once again, that EPIC and in general Norwegian Cruise Line is like marmite for breakfast: you love it or you hate it! Norwegian Epic is big, brassy, bold …and I love it! But let’s take it step by step We had a Haven 2 bedroom Villa – cabin 17024. Whoever had the idea of building The Haven deserves a big hug! The Haven complex, the largest "ship-within-a-ship”, nestles atop the ship on Decks 16 and 17, the space also includes a private pool, two whirlpools, a gym, sun deck and the posh Epic Club restaurant. The 60 accommodations include 46 Family Villas, with two bedrooms, two bathrooms and separate living and dining areas (up to 506 square feet); eight Deluxe Owner's Suites, with king-size beds, floor-to-ceiling windows and his-and-her powder areas (up to 852 square feet); and six Courtyard Penthouses, with queen-size beds, separate living and dining areas and a luxury bath (up to 322 square feet). When we board the ship EPIC just got a make-over in the dry dock of Cadiz. Not a 100% successful one but you can feel it all around the ship. The Concierge area, Epic Lounge and Epic Club lost their heavy kitschy, purple velvety ambiance and now look modern and fresh with an understated elegance. Even the room had been touched by this changes and looks more elegant and modern. Of course the only slip on-board Norwegian Epic is the attention to details: a vanity mirror disconnected and left on the table with the cable hanging next to a hole in the vanity table, a smoke detector (safety please!) covered with tapes due to the loss of some screws to fix it on the ceiling, couple of doors not properly fixed and making a constant subliminal noise when the ship was moving. But at the end of the day the “little” Villa is a lovely space to spend your vacation and I love it The only thumb’s-down for our cabin was the location: 17 Deck just opposite the Crew Access Door. A lot of banging and noise even if we mentioned that to our concierge. But as the noise was mainly in the spare room used during the voyage only as a laptop and storage room we survived 17 day with no problems. The service in Haven is exactly what you expect from a Premium Cabin; an excellent butler and steward, always there without being too much in to your face ready to assist with whatever you need: from laundry to organising a private party in your own private space. Lots of genuine smiles and polite conversation even if the guests in Haven are not all the time “Premium Guests” and the feeling of “new money-bad manners” is quite common on NCL. The Concierge, located in the heart of Haven assist us with everything we needed from bookings and cancellations of restaurants and land tours to dealing with day by day issues even if the results were not all the time the expected ones. Monica, our Concierge was great, especially when she was dealing with stupid requests from “posh guests” travelling with low-cost airlines The space in Haven is more than generous: a private gym and spa-like area with sauna, steam room and hot tubs, an elegant modern decorated lounge, a nice partially open terrace for lunch and snacks, the lovely elegant courtyard with a not too big not too small pool, a private sun deck and of course one of my favourite spots – The Posh Beach Club. Pity that due to complaints from guests on 17 Deck the bar was closing at 7.00PM, but we were located under the Posh Club and we understand perfectly why. Even if for the general concept of entertainment Epic got a massive thumb's up for this cruise I still need to give a thumb's down for the Cruise Director and his team. A massive obsession for line dancing: anywhere, everywhere, anytime and doesn’t matter the music! Same steps and same screaming with an Assistant Cruise Director desperate for a promotion. This “get involved” of animators not guests destroyed the genial idea of themed parties: White Hot, Night Out, Fabba. Instead of listen and dancing on ABBA music (great for the crowd on this cruise) we were locked as spectators on a boring amateur-ish dance routine. When finally the line dancing finished and we were ready to Fabba party the music change and the DJ returned to his normal playlist. Do something about that NCL: you have genial concepts but …explain the concept to cruise Director team…in details! Another thumb's down: SHORE EXCURSION Department. I am not a big fan of excursions booked on board and normally I want to organise my private exploration sessions. This time I put everything in the hands of Epic Shore Excursion Department. BIG MISTAKE ! The only few port-talks were boring and un-professional done, the logistic of each trips chaotic and the customer service of the ShoreEx Manager was … inexistent. When trying to give some feedback after one experience the answer was: “too busy to speak with guests” and 25% discount “if they are not happy”. And once again, our amazing concierge Monica has to deal with the rudeness of the ShoreEx Manager and cover the damage. Some training is needed in this Department for sure. In my opinion ‘freestyle’ matches the tastes of the modern passenger better than the traditional inflexible system: ‘two sittings’ for diner followed by a main show. However ‘freestyle’ is not perfect and restaurants can become crowded at peak times and queues can form. Ideally popular shows need to be booked and entertainment options can clash. Some traditionalists may simply not warm to ‘Freestyle’. Especially when you meet shorts during dinner, white socks in sandals or somebody taking his tie off after 5 minutes at Captain’s Cocktail Party. Epic has all the advantages and disadvantages of a big ship. For example the corridors are endless and the stair cases go on forever, so Epic may not be an ideal ship for those passengers with mobility problems. Epic can feel very busy at times and the pool deck was often crowded. So how to sum up a ship called Epic? She has her good sides, and she has her not-so-good sides and with upgrades to entertainment, activities, and the lovely haven, she'd probably have been met with near-universal praise aside from those little slips to Carnival’s style. I am not afraid to say that I like EPIC and I like NCL. The company is, in my mind, the most mainstream of today's cruise lines. I mean that in a good way. They're centrists, offering a huge swath of people a chance for a fun, social vacation at a decent price. Accessing some of Epic's better activities will require you to plan ahead, and in a few cases will cost extra. But you won't break the bank, and you sure will get a lot of wow for your pounds. I realised, once again, that EPIC and in general Norwegian Cruise Line is like marmite for breakfast: you love it or you hate it! Norwegian Epic is big, brassy, bold and ballsy…and I love it! So what about another cruise on board of Norwegian Epic?! Done….and booked for February 24 2016. Read Less
Sail Date December 2015
My group and I, two couples total, traveled on a 17-day cruise on the Norwegian Epic to the central and Western Mediterranean in Nov/Dec 2015 departing from Barcelona. It was a 7-day and 10-day cruise that we purchased online at ... Read More
My group and I, two couples total, traveled on a 17-day cruise on the Norwegian Epic to the central and Western Mediterranean in Nov/Dec 2015 departing from Barcelona. It was a 7-day and 10-day cruise that we purchased online at www.ncl.com on a combined 17-day itinerary. Our ports of call were Naples (Sorrento & Amalfi Coast), Civitavecchia (Rome), Livorno (Florence), Cannes, Palma de Mallorca, Barcelona, Tangier, Las Palmas, Tenerife, Madeira (Funchal), and Malaga, with five sea days scattered througout, before disembarking back in Barcelona. I have personally been on the Epic in the past, so was eager and exited about cruising on her again. What I experienced though was not as great as I had expected. Throughout the entire 17-days aboard I felt that many little things had fallen by the wayside on the ship. The crew didn't feel the same as before (I sailed on her back in Sept 2011). They weren't as happy as I had remembered them. Many times over I encountered crew members who didn't know specific information - like which deck or exit to use for disembarking at a particular port of call. They would send us one way when in fact we had to go the exact opposite way. They were guessing answers instead of knowing answers. On this trip we had a balcony stateroom which included complimentary alcoholic beverages under $15. Soft drinks, beers, frozen drinks, and most cocktails were included, though specialty coffees were not. During the first few days the bar staff would make us sign receipts showing the value of our alcoholic drink purchase. They couldn't tell us why they needed us to sign the receipts, but assured us the charges would not be added to our bill. Indeed, they never did. The bar staff eventually got to a point in their procedures where they wouldn't bother to even give us a receipt for drinks - just swipe our room card and give us the drinks. Our balcony stateroom was 10031 on Deck 10 Forward. I found the interior space somewhat tight for a 17-day trip. The little toilet room is way too small also. The metal piece on top of the toilet paper dispenser is so heavy that when you pull to get more squares, the roll rips immediately. Doesn't anyone else need more than 1 square like me? There's no need for a metal piece to cover the paper... just annoying. The shower doesn't stay consistent in terms of temperature. The sink was absurdly tiny. I had trouble keeping the counter dry when washing my teeth or my face, let along shaving. The lighting throughout the stateroom - above the sink, in the little toilet room, in the shower, and in the cabin overall - wasn't nearly adequate. In fact, it was pretty poor, especially in the toilet room and above the sink. Easily fixable for NCL, and very annoying. Our stateroom attendant, Christine, was absolutely fabulous. She was on top of things and extremely personable. She made sure, every time we ran into her, to ask us what she could do for us to make us happy and/or more comfortable. She was really great at making towel animals for our stateroom as well. The food on the ship overall was pretty disappointing. I mean everywhere on the ship - from the buffet, the Manhatten Restaurant, Taste Restaurant, Asian restaurant, O'Sheehans, etc. I also mean for every meal - breakfast, lunch, dinner and snacks in between... pretty disappointing. Most of the food had zero taste... like they had just cooked too much of it and it was flavorless. We took advantage of the onboard laundry service. It certainly saved us on clothing, but I'd be careful what items of clothing you give them to wash. Every item of clothing is tagged with with a pink sticker stamped with the date and cabin number. The sticker is tough to remove once your clothes are returned. The sticker is so strong that it ripped some of the fabric on a couple of polos. I would not give them anything too expensive or fancy to wash. We had a couple of occassions where someone from our group offered suggestions to the crew from our observations. And the responses were completely opposite from each other. The first observation came when returning to the ship in Tangier, Morocco. Once inside Port Tanger, we had to walk through a long stretch of asphalt that was completely - literally completely - covered with bird droppings. As we walked through it, we talked about how bad it would be to walk on ship, and in our cabins, with all of ours shoes having walked through at least 200 yards worth of bird pooped asphalt. Also, it appeared that the city dump was on fire, causing the air quality to be unbearable. The haze and smell engulfed the ship the entire stay and most likely caused a large number of the guests to become ill. Head colds and respitory ailments were observed throughout. In this regard, it became apparent that measures were being taken to slow the spread of the sickness. Workers were stationed near food stations in the Garden Lounge to coach passengers into using the tongs, instead of hands, when selecting food. More glass shields would prevent the sneezes from reaching the desserts. The general conduct of certain groups of passengers was abhorrent. A total lack of respect and indifference towards others was appalling. I am sure this took its toll on the crew as well. Back on th ship, one of our group members waved down a ship officer while we were in the buffet area. He brought up the subject of the asphalt walkway covered in bird droppings and the potential danger to the ship's cleanliness as well as the passengers' health, and they went to look at it from the pool deck window. This ship officer, who was in charge of the operation of the buffet area and galley, took the info we shared with him all the way to the ship's captain. Afterwards, when running into the same officer later that same day, he mentioned to our group member that they took measures to address the potential hazard of bird droppings being brought on board by the 4,000 guests coming back aboard the ship. That's an excellent example of being engaged with your guests and taking suggestions seriously. The 2nd example came at the very end of our cruise - on disembarkation day. We encountered some difficulties finding a relatively empty elevator for our group, with luggage, to make it down 3 decks to leave the ship. After waiting for quite some time, half of our group made it onto an elevator going up from our Deck 10 to eventually take it all the way down to Deck 7. The other half eventually found a somewhat empty elevator to make the trip down to 7, where we waited for the others to make it down. Once they did, they shared with us that while their elevator was jam-packed, another guest with coffee squeezed his way onto the elevator, spilling all of his coffee on another guest. This guest yelled and screamed at the person who spilled coffee on them, and a bit of a yelling match ensued on the elevator ride up and down. Once off, my wife, who was one of the ones from our group on that elevator, mentioned to a crew member what had happened and suggested they have crew members man the elevators to avoid more problems like that during disembarkation. This crew member just laughed as if to brush her off. She reiterated the problem a second time, and again he laughed. A bad customer engagement experience left her with a bad taste in her mouth after an amazing 17-days in Italy, Spain, France, Monaco, Portugal and Morocco. So instead of walking off the ship remembering all the great things we experienced during the trip, she left upset that the crew members had laughed to her face after she offered only a suggestion to improve the experience of other guests moving forward. Clearly, this is not the way to handle a customer suggestion. All in all, the vacation was marvelous in spite of the shortcomings of the Norwegian Epic and its food and some crew. It may be the end of my NCL days moving forward. Read Less
Sail Date November 2015
Just OK. The cruise ship is very large and holds 4,100 passengers. Elevators are horrible, always waiting. During busy times (disembarking), there are two elevators "locked" that don't work and elevators skip floors. ... Read More
Just OK. The cruise ship is very large and holds 4,100 passengers. Elevators are horrible, always waiting. During busy times (disembarking), there are two elevators "locked" that don't work and elevators skip floors. Once an elevator finally shows up, it's too crowded to enter. Food in the restaurants was mediocre. The up-charge restaurants were good, but you have to pay the up-charge. The Garden Cafe buffet food was just OK. Sometimes cold and stale bread. Some of the service staff were great, but most of them seemed to have very low morale. The entertainment was very good, but you had to make reservations well in advance (so much for freestyle cruising). Without reservations, you had to wait in a long line to get in. Embarking and Disembarking went smoothly. No complaints (except for the elevators not in service and having to take the stairs). I would not go on a cruise ship this large again as I feel it impacts the service and overall atmosphere. Read Less
Sail Date November 2015
We are a couple in our fifties and this was our first ever cruise. It was the 7 night Western Mediterranean Cruise from Barcelona > Naples > Rome > Pisa> Cannes > Palma (though we couldn't dock there due to the ... Read More
We are a couple in our fifties and this was our first ever cruise. It was the 7 night Western Mediterranean Cruise from Barcelona > Naples > Rome > Pisa> Cannes > Palma (though we couldn't dock there due to the weather) then back to Barcelona. Our holiday included the Ultimate Beverage Package and it was well worth it. We were well impressed. The embarkation process was quick and simple. From the moment we boarded the ship we were greeted by friendly, helpful staff who couldn't do enough to make your stay as enjoyable as possible. The food was superb, drinks were quality - the selection available was impressive; I like a glass of red wine and there were lots of delicious wines available. The ship is immaculate and there are plenty of staff keeping it nice and clean, and always on hand for service. The entertainment was great; Priscilla Queen of the Desert was just like being at a London Broadway show. Soul Sensation (four mowtown singers) were simply sensational - went to see them 3 times! Graffiti Classics were so funny. The band that played in the Cavern Club were great too. There is so much to do on board with lots of choice; bars, restaurants, lounges, quiet areas, water park, bowling alley etc. We had stateroom 12020 (on deck 12) with a balcony and it was very comfortable indeed. Disembarking at ports of call was very well organised and efficient. We thoroughly enjoyed ourselves and returned home feeling very relaxed having had a great holiday. Thank you Norwegian Cruise Lines!!!! Read Less
Sail Date November 2015
Spa Balcony Cabin excellent well apportioned with loads of shelf and wardrobe space Food very good especially the speciality restaurants. We would definetely recommend the "speciality" dining package which for £60 each allows ... Read More
Spa Balcony Cabin excellent well apportioned with loads of shelf and wardrobe space Food very good especially the speciality restaurants. We would definetely recommend the "speciality" dining package which for £60 each allows you to have five meals at the restaurant of your choice which includes Italian,French,Chinese Japanese and our favourite Brazilian. If you choose to have the Brazilian dont eat anything other than an early breakfast as the portions are enormous. The 24 hour buffet was also very good Entertainment first class,particularly the Burn the Dance Floor Show which was as good as anything I have seen in the West End. We would recommend that you try and get the all inclusive drinks package otherwise you will be faced with an horrendous bill at the end of your cruise Embarkation and Disembarkation went very smoothly extremely well organised Read Less
Sail Date November 2015
Picked the Haven spa suite room 14151.This is my eighth cruise the first with Norwegian Epic. Our spa suite room had a wonderful bed, awesome shower, large balcony, bizarre closet not enough hanging space, terrible WC.. door wouldn't ... Read More
Picked the Haven spa suite room 14151.This is my eighth cruise the first with Norwegian Epic. Our spa suite room had a wonderful bed, awesome shower, large balcony, bizarre closet not enough hanging space, terrible WC.. door wouldn't close and in the middle of the night if you needed to use the WC the light would stay on. No desk available in the room and the only place to sit is on the bed. Difficult for two people to get ready at the same time. Above the room is a deck starting every morning around 4:00 am deck people would rearrange the chairs. I was able to speak with our concierge and he was able to have them not move chairs on 4 out of seven nights. The best part of this room are the spa privileges. The spa is awesome. Wonderful steam room, sauna and pools. We spent some time everyday in the spa. Just put on your robe and walk 50 feet at you are there. It was nice having the benefit of the Haven experience. Had breakfast up there three times. Very nice to get away from the crowds. Loved the bartender in the Haven. Lilly. David the concierge is wonderful. A true asset for Norwegian. Didn't utilize our butler many times except to complain about the noise above. If you are an experienced cruiser you might think this room is very small and no space available to just sit other than the bed. We never had time to use our Jacuzzi in our room. if you like some privacy for dressing or WC this room is not for you. We did all specialty dining. All was good except the Italian. Most time spent at Cagneys and the Moderno. Other than the Haven some bars were so busy it was difficult to get a cocktail. Read Less
Sail Date October 2015
Getting on was a nightmare. I have cruised many times from Southampton and never has I experienced such disarray. I am mobility impaired following an accident 2 years ago. Although I can walk boarding and un-boarding are a problem and ... Read More
Getting on was a nightmare. I have cruised many times from Southampton and never has I experienced such disarray. I am mobility impaired following an accident 2 years ago. Although I can walk boarding and un-boarding are a problem and my insurance provider will only cover if I have assistance. I was second in the area provided for people needing assistance and second to leave some 3 hours later I phoned NCL and asked them to get the disabled people on board as they were getting distressed. This was after I had insisted that a gent, who was first in there, went on board before me. I have sailed in the past with Cunard, Celebrity, Island and Thomson. All have offered a different product and if your looking to replicate those types of ships experience, you should never go on anything else. I refuse to compare Epic with them as it definitely offering a something different. Its a big ship and the first afternoon it was chaos. No one new where to go so the crew sent them to the lido type restaurant and it was good. Not fancy but good quality and very edible. In fact the food in general all over the ship was a good standard. If I could recommend anything it would be to buy the speciality dinner package, my favourites were the Italian and Brazilian restaurant. Go to O'sheehans for lunch. the chicken wings are fab. All the bars were good but sometimes you may have to wait for a Table. Don't forget, you don't have to stand at the bar to get served. There are waiters everywhere. The staff, what can I say, great, thats where I would compare to other lines. The staff on all ships are fantastic, if you find other wise, complain and get it sorted. We never got to see all the entertainment, theres a lot of it. We did see however the duelling piano's, they were great, real good toe tappin fun. The night club, pretty much open all night. Great fun. Duke our cabin steward was great, somedays its not that easy to get going for me and he left me in peace, coming back later in the day. The cabins are small but comfortable. The storage space it unbelievable, lots of cupboards even the set rest on the sofa opens to store stuff. Mini bar filled every day. Tea and coffee maker in all cabins. Dreaded shower and toilet, well it's frosted glass so not much can be seen, when my wife was in the shower, it was like that first night together feeling. Mind you, she is very beautiful and I always get that feeling. Toilet wise is not that bad. I can see why some people have a problem and if thats you, then make a plan to give each other space from time to time. I had to give up drinking about 2 years ago and so I would just say Im going for a pint. Easy enough to gain privacy in the cabin. Its funny, you get used to it and certainly the shower is bigger than most. Thats about all I wish to say right now, give it a go. Im sure you won't be disappointed, young or old. We met some great people, John and Liz, Arsenal Pat and Lisa and lots and lots of others. If you have been on other cruise lines, leave them at home, they are sure to ruin your experience. Restrooms for most of the time were very clean, the male ones at the Bliss nightclub should be attended at all times. NCL say its free and easy, its certainly easy, free, I am not so sure, value for money, you bet, Did I like it, you bet. Would I go again, you bet, Will I enjoy it, you bet. Read Less
Sail Date October 2015
Just to clear the air, I have cruised now 5 times, once on Royal Caribbean, once on Princess, twice on Carnival and now NCL so I do have a bit of experience. First of all, this was our Honeymoon as my wife and I were married just 2 ... Read More
Just to clear the air, I have cruised now 5 times, once on Royal Caribbean, once on Princess, twice on Carnival and now NCL so I do have a bit of experience. First of all, this was our Honeymoon as my wife and I were married just 2 months ago. We really wanted a special vacation and at the suggestion of my travel agent, I decided to book a “15 Day Cruise Tour” as my wife wanted to see all parts of Italy as a “bucket list” type event. Having read reviews on different trips and researching with my agent, we finally opted for this trip. My agent advised me of the different costs for the different rooms and ultimately, we were talked into the “Haven” experience by booking a “Haven Spa Suite” which was the lowest category we could book which still included the privileges of the Haven. I read many reviews that seemed good and was excited at the opportunity to be part of this exclusive area and to be more “pampered” than most of the others on deck. It was my first “splurge” like this and felt I earned it and again, it was our Honeymoon so why not. As the tour portion of the vacation wound down, I felt as though we were in for a real treat once we boarded the ship. We could live the life of luxury for at least one week of our lives and for the most part, we did, but I believe our experience was less than what a “Haven” guest should have had considering the amount spent on the cruise in general. We embarked in Rome and at the time, I was not aware that there were in fact 2 different embarkation points, Rome Italy and Barcelona Spain. Never again will I go on a ship that has 2 different embarkation / debarkation points while sailing the same itinerary. As I previously mentioned, I have been on 5 cruises on 4 different cruise lines. I understand that there is excitement and confusion on embarkation day, lots of confusion. The problem is, I thought our 1st day would be confusing enough, but add the mix of people getting on the ship on our 5th day and it was a mad-house all over again. I can go on about this, but it’s a bad idea. On the Barcelona embarkation day, we could not even take a nap after our tour because the loudspeaker in our room kept shouting instructions, in 3 different languages no less, to do the required muster safety training. We didn’t need to go through that again, but it was a good 45 minutes of ear piercing announcements which were worthless to us. Back to embarkation, due to our “Haven” status, we had priority embarkation which we did receive. There was a very nice person, who later we found that she was one of the waitresses at the Cagney Steakhouse, who escorted us up the supposed “private elevator” directly to the “Haven”. Once there, we were greeted and shown around the area. The tour was a bit hurried as there were others arriving for the same thing. We stopped at the Haven Bar (a bartender needed to be summoned) and ordered a drink at which time my wife wanted a Gatorade. I figured we had the “Ultimate Drink Package” and the “Ultimate Dining” package so there shouldn’t be any issues right?? Wrong. The concierge told us that Bottled water, Gatorade or even coffee was not part of the package. I said “What???” To this day, I cannot believe you can call this an “ULTIMATE” drink package and not include EVERYTHING, including a 10 cent bottle of water or a 25 cent bottle of Gatorade or a 15 cent cup of coffee, even if it is a cappuccino or a latte. You charge $59 per person per day for this “Value” and a bottle of water is too much to ask. Amazing. I also asked about having dinner or lunch with a small group of friends we became acquainted with on our land tour. I wanted to know what the policies were of bringing guests into and out of the Haven if they were not on a “Haven” package. I was told that it was OK to bring them in, just to let the concierge know and not to “abuse” the privilege. I said, that seems reasonable, maybe 1 dinner or maybe a lunch would be ok in 7 days or maybe a day hanging out in the peace and quiet would be nice. Once we were done touring the facility, I felt like we were in good hands now, little did I know. I made reservations for 6 on one occasion so our friends could attend dinner with us. Upon check in, I was told very loudly that there would be a $25 per person plus gratuity “upcharge” for each individual that was not a “Haven” member. Instead of being discrete, each of our guests were looking at each other strangely and I just had to say “its on me, I’ll take care of it” when not one person ever said anything about an upcharge, not even when I made reservations and INFORMED the operator that I was coming with non-Haven guests. That was beyond ridiculous. We were shown to our room, #14149 which happened to be close to the spa but on the complete other side of the ship and away from the Haven. At first I didn’t think too much of it, we still had a Butler and concierge service, but after reflecting on this, I would never do it again. This is where I think the Haven experience went completely downhill. Our escort basically dropped us off in our room, showed us the pretty stuff and left us to figure it out. Sure, our room was very nice, but showing us where some of the hidden light switches and electrical outlets were, telling us that the lights didn’t work unless you put one of your stateroom cards in the slot by the door (apparently and energy conservation thing). Needless to say, we were still excited so we decided to go venture out to the ship and have a drink. Once we started going outside, I noticed our luggage was dropped off outside our door. This was a good thing, HOWEVER, I would have thought the steward, the Butler, or SOMEONE would have knocked and brought it in or at least let us know it was there. This was supposed to be a “Haven” room I thought, but again, we received very little upgraded service. We did venture to the poolside bar, waited forever for a drink but eventually, I was taken care of. We took advantage of the port to Livorno since it was touring Pisa and Florence basically (and we had just been there) to have a Spa day. We got massages that were very good and my wife bought some products that she liked. The Spa is very overpriced, but it was there and the service was good. It was this day that I realized the issues with our room. We kept hearing a lot of ‘running’ and some loud “thugs” and I mean really loud. I did some investigating and it turns out that the room is basically right underneath the rock climbing wall ! This noise went on the entire cruise. This is where I believe Norwegian failed in a big way. WHY would you sell a room marked for a “Haven” guest that was right under the rock climbers wall???? These rooms should never have been deemed “premium” or the ship should have designed the rock wall somewhere else. I really couldn’t believe it at this point. To keep this short, overall, I thought this was a disappointing cruise to say the least. I met/saw my Butler on only 3 occasions the entire cruise. I tried to use the concierge to make restaurant bookings for us and on every occasion, we got the standard treatment. I could have called the reservations desk myself and gotten the times I asked for just as well as the concierge. I was led to believe that the “Haven” experience was to get you what you want when you wanted it, not so. I had to keep tabs on my job while we were cruising so I purchased one of the completely overpriced internet packages. $125 for 250 minutes. During the whole cruise, I was very careful to log out each time I checked my email so I didn’t waste the minutes I had purchased. Suddenly, my minutes went from just over 100 to 0 because for some reason, the logout procedure didn’t work and the system kept me logged in. I went to the service desk and was told that the internet folks were only available from 4-6pm that day (or sometime like that). I missed the window and I needed to send an email so I had to use my phones data connection to do so. Again, no support when I needed it. When it came time to dis-embark, we were told we would get priority dis-embarkation if we went up to the “Haven” the morning of and we would be escorted down. Again, we trekked across the ship to the Haven concierge desk to find NO ONE there, only a sign pointing to the elevator with the word “priority” written on it. We took it, went down to deck 4, I think, where we disembarked from the ship, not one goodbye, not one “thanks for sailing with us”, nothing, not even directions on where our luggage would be. We just followed other people to the terminal and figured out where our luggage would be due to our tag color. For the record, this was NOT a “Haven” type trip. It was barely in the class of “good service” from all the other cruise lines I’ve been on. We paid a lot of extra money to get the “Haven” upgrade and were deeply disappointed by the experience. I really hope others do not opt for this as it was not what I hoping for considering the money spent. I’m glad we did not buy any Norwegian cruise vouchers even though they were a good deal. Dollar for dollar, I enjoyed my other cruises better than this one unfortunately. Read Less
Sail Date July 2015
We sailed the Epic for our honeymoon in the Western Mediterranean and it was an incredible trip. This was our first cruise and we thought the stateroom with balcony was great. We had plenty of room and our stateroom attendant provided ... Read More
We sailed the Epic for our honeymoon in the Western Mediterranean and it was an incredible trip. This was our first cruise and we thought the stateroom with balcony was great. We had plenty of room and our stateroom attendant provided excellent service. We also spent 5 days in Rome after we got off the ship. The ports were beautiful and we got a real taste of Spain, France and Italy. Our favorite port was Cannes and we did an excursion to Monaco and Monte Carlo, it was beautiful and a fun day. Amalfi Coast by land and sea was also are other favorite excursion. The ship is massive but after a day you get accustomed to where everything is located. The freestyle dining made it effortless to eat especially after a long excursion day. We really enjoyed our nightly ritual grabbing drinks and apps at the Spice H20 pool bar. We ate in the Manhattan Room the first night and it was good however we really enjoyed the specialty restaurants. There was definitely a difference in the food and service for nominal fees. We ate at Cagney's, Teppanyaki and Shanghai's. All were delicious with great atmospheres to fit the restaurant. We caught a Beatles Cover band, played Bingo, enjoyed the Bliss Ultra lounge for an adult game, had a blast at the piano bar and played bingo! It was all fun and there are countless entertainment options. We would go an listen to the piano player at Shakers before dinner each night and it was fun. The food options are plentiful although we only ate breakfast once but it was good. I really wish the pools were bigger but we had no problem finding space and spent most of our time at the adult only section. We got massages on our sea day it was so relaxing. We basically took advantage of everything the Epic has to offer and I would definitely cruise with Norwegian again. Read Less
Sail Date September 2014
We booked Epic from Barcelona over a year ago and received two price drop upgrades so we ended up in a mini suite, deck 10, forward on Starboard side. I selected the cabin with much assistance from Cruise Critic posters and made sure we ... Read More
We booked Epic from Barcelona over a year ago and received two price drop upgrades so we ended up in a mini suite, deck 10, forward on Starboard side. I selected the cabin with much assistance from Cruise Critic posters and made sure we had the 'bed near balcony door' set up. The room was very elegant and apart from the toilet set up, was perfectly fine. This set up was ok for us but might be a problem for some. My wife did comment, however, that the lighting was too poor for make up purposes. Great storage but the hairdryer cut out after a few seconds on high. We had a bath tub which was surprisingly spacious but a high step in and out. Our stateroom attendant was Guillermo and he was very efficient and pleasant. He cleared out the mini bar first night and provided towel wildlife some nights. We were just behind a bank of elevators and that was very convenient. We brought on some wine and paid corkage at the gangway. Incidentally, although the wine shop at the terminal is very convenient, the quality is lower and price is much higher than that available in Barcelona itself. Also, corkage is $15 per bottle plus 10% tax. We also bought the Viva Vino package to which was added tax and gratuity of 25% total. The wines on the Enthusiast package were surprisingly good. Food was excellent, in our opinion. We ate in Manhattan 3 times, Taste twice and the Garden Cafe twice. We felt no need to eat in the specialty restaurants although I was willing to do so. Embarkation night was lobster night. My wife is a seafood lover and I prefer steak so we ordered the surf & turf and swapped over the steak/lobster. Even though the steaks looked small, they were very filling and well cooked. I ordered the New York strip steak on two other nights and was never disappointed. Food was hot enough, except one Warm Peach Tartlet which was cold. Other good entrees were salmon, lamb shank and seafood ciobbini(kind of seafood stew). We preferred Manhattan as it was a more elegant dining room, with pleasant music and the service was crisper there. Service in Taste could be leisurely at times. Garden Café had a great variety of food and there was always something to suit. Here, though, you run the gauntlet of ignorant elbowers and queue jumpers. We expected the casino to belch cigarette smoke across the deck and into Taste but, to be fair, it was barely noticeable and we are both ex smokers. Perhaps in the early hours it would be worse but both MDRs closed up from 10pm. Entertainment is where the EPIC really excels; Blue Man Group was super, very funny and entertaining, Legends in Concert was very good, especially Tina Turner, Beatles tribute was very good, and Howl at the Moon was outstanding, such talent although the format and patter seemed to repeat each night, partly because most requests for songs tend to repeat. Los Locos Ole was a very funny Spanish guitar comedy trio, promising to play Flamenco but actually playing almost everything but. Very funny, a little bawdy too. EPIC is very large and takes concentration to make your way around. There are touch screens around that tell you what’s on at the moment but it is still easy to get lost/confused. The staff will be happy to help re-direct you. The staff was very pleasant on the whole. The ‘washy washy’ staff were very cheery and it is a definite must do, as the amount of coughing, sneezing and hawking that was going on was scary. We did our own thing at each port as we find cruise line excursions extortionate. Overall a great cruise on a fine ship. The ship is so large and a bit awkward. The outside space does not flow as well as other ships, RCCL Adventure and Splendour for example. However, we found much more railing space forward on deck 18 than we expected. We enjoyed Freestyle dining as we could eat when we wanted and not have to share with others. Otherwise, we enjoyed NCL as much as Royal Carribbean. I will happily sail on NCL and Epic again depending on itinerary and price. Read Less
Sail Date September 2013
Background Info: Me and my husband chose to sail NCL to celebrate our Honeymoon. We were both first-time cruisers and had never been to Europe before. Hotel Info: We booked through NCL and stayed in Montblanc the day before embarkation ... Read More
Background Info: Me and my husband chose to sail NCL to celebrate our Honeymoon. We were both first-time cruisers and had never been to Europe before. Hotel Info: We booked through NCL and stayed in Montblanc the day before embarkation and Hesperia Towers the day after disembarkation. We loved Montblanc for the fact that it's close to a lot of things...restaurants, Las Ramblas, Gothic Quarter, shopping, etc. The room itself appeared outdated and the bed was 2 twin beds pushed together (how romantic for our honeymoon! lol) but it was clean and comfortable. Beware of the shower/tub...very slippery! DH had a nasty spill and was left with a huge bruise. Hesperia Towers was OK. The room itself was very nice and updated. Not close by to anything! Which was a total let down for us. The Ship: Keep in mind, we're first time cruisers so we have nothing to compare it to, but we loved the ship. New, clean, easy to find your way around. A lot to do (if you want). Plenty of food options. The only downside is the wait for elevators. But in all reality, taking the stairs wasn't a bad thing (somehow need to work off all those extra calories!!) Service: Everyone staff member we came in contact with was super friendly. Our steward Guillermo (sp?) was great. He even introduced himself in the hallway and already knew our names and which room we were in! Ports and Shore Excursions: We chose to book all of our excursions through NCL. We know you can do it cheaper elsewhere, but we liked the comfort of knowing the ship can't leave without us if we're not back in time. And being in a foreign country is already overwhelming enough, we prefer all of the extra details to be handled by NCL. That being said, our favorite port was Pisa/Florence (it was clean and for being touristy, it wasn't too overcrowded) and we chose the Pisa & a Taste of Tuscany; we give it two big thumbs up! Rome was great just because it has all the must-see landmarks you always hear about. Very very crowded though and traffic is crazy! Naples to me seemed very dirty and unkempt, but Pompeii was awesome to see. Marseille and Palma de Majorca were just OK for me. I wasn't really looking forward to these ports just because I don't know too much about them (I had actually never heard of them before the trip). If I ever took this trip again, I'd probably just spend these days on the ship. Cabin: We opted to upgrade to a balcony and we are SO glad we did! If you're even slightly thinking about it, I highly recommend it. It was awesome to watch the city come into view as we cruised into the port. We loved sleeping with the door open as well. In regards to the "bathroom controversy": it didn't bother us one bit. Yes the doors are see-through, but its not crystal clear and you basically see just a blob. As a married couple, not a big deal. I could see if you were traveling with a friend or with kids, but there is a curtain that you can close across the bathroom area. We never had an issue with the sink being in the room. Water pressure wasn't even enough to splash onto things like others have mentioned. Plenty of storage room. We had 4 suitcases between the both of us and we had plenty of room to put clothes away and store extra baggage under the bed. Dining: Tons of dining options, we of course didn't have time to try them all out. We did however try the following: - Garden Cafe (buffet) - we ate here for breakfast every morning (the waffles with banana compote were my favorite!!), and a few lunches if we were on the ship. Definitely crowded, but if you dine here for breakfast or lunch, grab your food and head down to La Cucina to eat. So much quieter and calmer and pretty easy to find a window seat. - Taste & Manhattan (free) - Both were good. Taste was more modern, and Manhattan was more classy. Be forewarned if they have a wait, you may be sharing your table with another couple. - O'Sheehans - We at here for late night snacks. I ordered the wings, which were pretty good. The last night we ate here we had horrible service. They sat us in front of the bowling alley at the eating bar and it took nearly 15-20 minutes for a server to even greet us. A manager finally found us a server and we had food within 5 minutes of ordering, but we never did see our waiter again before we left. - Speciality Restaurants (aka, cover charge): Cagney's Steakhouse (my favorite of the 3), La Cucina (great!), and Le Bistro (good) - The Cirque Show - Great show (be prepared that you MAY be asked to participate in the show like I did! lol). The food was decent. Dinner was a Surf n' Turf (steak with "coconut" shrimp...which really just tasted breaded). - Noodle Bar (ala Carte) - I ordered the dumplings and Shanghai noodles which were good. Service was a little lacking...I went when the restaurant was pretty empty and food took a little longer than I expected. The noodles were spicy and my water glass sat empty for way too long. It only got refilled once which was right before I paid and left. Entertainment: We went to the following - Blue Man Group - I had never seen a performance so I was prepared for just a bunch of banging on unconventional instruments. It far exceeded my expectations! It was energetic, funny, involved the audience and left me wanting more! Its weird and quirky though, so if that's not your thing be forewarned. Cirque du Soleil - We are huge Cirque fans so we were really looking forward to this. It wasn't the best show we've seen, but still fun and entertaining (hard to do some things with such space restraint). Be prepared to possibly be IN the show...I was asked to stand up and shake a cowbell. I think there were 2 or 3 other times when people were called on stage. Legends in Concert - It was just so-so. I'm glad it was free because I wouldn't pay money to see it again. The performers were Tom Jones, Adele and Tina Turner. They were all good, it was just a little too cheesy for me. Worth seeing if you're just looking to kill some time or get out of your room. Summary: We had an amazing time and we would definitely do this trip all over again. We give NCL Epic two thumbs up!! Read Less
Sail Date September 2013
Norwegian Epic Ratings
Category Editor Member
Cabins 4.0 3.7
Dining 4.0 3.8
Entertainment 5.0 4.0
Public Rooms 4.0 3.8
Fitness Recreation 4.0 3.9
Family 5.0 3.9
Shore Excursion 4.0 3.5
Enrichment 3.0 3.3
Service 4.0 3.8
Value For Money 4.0 3.5
Rates 4.0 3.7

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