68 Norwegian Epic Cruise Reviews for Romantic Cruises to Caribbean - All

Chose cruise for stops. Excellent time crew excellent travel during Coronavirus craziness endless cleaning on ship they really made us feel safe. Captain made decisions not to port in port Rico due to uncertainty! Sailed up to ... Read More
Chose cruise for stops. Excellent time crew excellent travel during Coronavirus craziness endless cleaning on ship they really made us feel safe. Captain made decisions not to port in port Rico due to uncertainty! Sailed up to Cape Canaveral embarkation was fairly smothered considering circumstances!! provided transport to air port and we were not charged anything extra for extra days at sea!!! Excellent job NCL!!! We will definitely cruise NCL again !! Epic is a good ship for multiple stops not best ship for sea days no enough outside venues!! We have been on getaway multiple time and enjoyed the water front part of ship !! NCL is a fun cruise line for me and my wife they have good entertainment and a great staff most bar tenders on board made great drinks!! We’re a little picky we don’t like extra sweat mixers in our drinks and most time they adjusted to our taste!! Also food was great no complaints there Read Less
Sail Date March 2020
We chose this cruise on 2/6/20 based on the itinerary and low price that went even lower after we booked. We flew into Puerto Rico on Friday, 3/6 and satyed3at the Caribe Hilton (amazing) while enjoying the forts, Old San Juan, some great ... Read More
We chose this cruise on 2/6/20 based on the itinerary and low price that went even lower after we booked. We flew into Puerto Rico on Friday, 3/6 and satyed3at the Caribe Hilton (amazing) while enjoying the forts, Old San Juan, some great restaurants and an excursion to El Yunque rainforest. EMBARKATION Arrived around 1:00, got tested for temperature, checked in on priority (Platinum), filled out some paperwork, got our key cards and were on the ship within 15 minutes of our temp check. DISEMBARKATION Not as smooth, but once we figured out what line to get in, we waited about 45 minutes and then were about the first 100 or so people let off. Going through customs was easy (no paperwork or questions) just held our passport by our face and walked right through. DINING Ate a 5 of the specialty restaurants and enjoyed each except for La Cucina where it took us 1.5 hours just to get served 2 courses. We ate mainly in Taste for breakfast but for a couple of early morning meals at the Garden Cafe. BARBADOS Did NCL Excursion with bus transport to Carlisle Bay Beach (beautiful) that included a welcome drink, lounge chairs and an umbrella. ST. LUCIA Did NCL Excursion for Soufriere by Land/Sea that was phenomenal. Our tour guide, Cindy, was fantastic and knowledgeable about the island and its history during our journey via small bus along the numerous twists/turns and elevated changes with a few stops to see the Pitons and amazing water views below, with our final journey via catamaran to view the Pitons and scenic coastline. ANTIGUA We booked our own excursion to Blue Waters Resort for $65 pp that included use of resort facilities (pools, beaches, water sports) but no food or drink. If you want the all inclusive the cost is $150 pp. NCL charges $349 pp (includes transportation) but we only spent $18 total for the 15-minute ride via cab from the port. You need to book this via phone directly with this beautiful and luxurious resort. TORTOLA/BVI We booked an excursion on our own via Kuralu Too for a small group (we were 2 of 20) that included 2 great snorkel spots and then almost 4 hours at Jost Van Dyke where we enjoyed the food & drinks at The Soggy Dollar Bar, the beautiful beach and warm water. ST. THOMAS We did the skyride that is but a short walk from the cruise pier that provides a quick, enclosed gondola ride to the top, while providing some amazing views at the top. Afterwards, we took an open air cab ($8 pp) to Magen'd Bay Beach to soak up some last minute beachtime at this Top 10 rated beach. ENTERTAINMENT Howl at the Moon - 5 stars! Burn the Floor - 5 stars! Epic Beatles - 4 stars SERVICE 5 Stars across the board but for a brief service glitch while eating at La Cucina. Our room steward, Irwin, was fantastic, pleasant and did a great job. We received greetings duiring our long walks in the room hallways from everyone each time we passed them. We secured POSH passes and got more than our $ worth ($59 pp) especially as our cruise was extended 2 extra days. INTERNET 1 star as I truly hope NCL addresses this really bad system they use. This was never more under the spotlight than when we were told at 6:30 AM on the day we were to leave Puerto Rico on Sunday, 3/15 through Tuesday, 3/17 where trying to make a call or change a flight via the internet were next to impossible. The extra 60 minutes were a nice gesture but were virtually useless when needed. PUERTO RICO A beautiful island that provides a rich Caribbean history, great restaurants, bars and our hotel (Caribe Hilton) was a resort we will go to again. We were upset that our ship was turned away on 3/15, and felt especially sad for the many PR People that were so close to being home, yet wre turned away like rest of us. NCL Thank you for a great cruise, wonderful service and getting us safely to Port Canaveral (no extra costs). We look forward to cruising again on NCL! Read Less
Sail Date March 2020
Good itinerary, but this ship design is bad. My husband's feet hung off the bed by about 6 inches. No other Norwegian ship has been like this! The room is cramped, with no real bathroom, just a cubicle for shower, cubicle for ... Read More
Good itinerary, but this ship design is bad. My husband's feet hung off the bed by about 6 inches. No other Norwegian ship has been like this! The room is cramped, with no real bathroom, just a cubicle for shower, cubicle for toilet and the sink is out in the open, waking everyone up when you wash your hands if you get up in the middle of the night. No shampoo, conditioner or body lotion. Only two main staircases fore and aft, instead of 3. This is worrying for this size of ship. The buffet is all the same items repeated 5 times along the center and both sides. There is no quiet place to eat outside from the buffet. All the outside railings have plexiglass so you have to peer between the panes to see clearly. The food and drinks were good quality, but we found ourselves defending Norwegian to quite a few first time cruisers with them, trying to tell them this ship was not 'normal' compared to the rest of the fleet. The staff were all lovely. Read Less
Sail Date March 2020
This is my second NCL cruise, and like the first one embarkation & disembarkation was the smoothest of all the cruises I’ve been on. (Been on Carnival and Royal Caribbean, 15 cruises in total) This ship never really felt crowed, ... Read More
This is my second NCL cruise, and like the first one embarkation & disembarkation was the smoothest of all the cruises I’ve been on. (Been on Carnival and Royal Caribbean, 15 cruises in total) This ship never really felt crowed, except a few times in the Garden Cafe - When people are breathing down you back to get an extra piece of bacon (I’m positive they didn’t run out of bacon). I thought all the bartenders were very attentive, specialty dinning was awesome, especially Moderno. My ATV excursion was cancelled the day before we arrived in St. Kitts - So we walked around, and that was a disaster. I’ll preface it by adding that we did that last year, and enjoyed the shopping area, and ventured into the town - and completely enjoyed it. However, this year we were bombarded by taxi drivers, monkey handlers, and hair braiders. And when I left the tourist shopping area, I become very concerned of suspect people watching and eyeballing my wife and me - So we immediately left and got back on the ship. Room service was very good, but my mini-suite was not worth the money. Very narrow, and the toilet and shower were situated separately, in which I would call a “pod”. Very strange!!!! And the deck for a mini-suite was on the small size. (I’ve had mini-suites on multiple ships and cruise lines, and this was the worst. Overall, we love cruises, and we’ll be on Breakaway in May with the entire family. Read Less
Sail Date March 2020
The Epic is a wonderful ship. We will certainly consider sailing on it again, if it's going where we want to go. The public areas are well-done. We loved Cirque and Burn the Floor. My only complaint regarding entertainment is that ... Read More
The Epic is a wonderful ship. We will certainly consider sailing on it again, if it's going where we want to go. The public areas are well-done. We loved Cirque and Burn the Floor. My only complaint regarding entertainment is that they need more performances for things like the comedy club and the Beatles so that more people can actually attend them (very limited seating in the Cavern Club). It was easy finding seats at places like Maltings and Shakers, even when live music was playing. We did all of our shore excursions through NCL. We especially loved ziplining in the rainforest of St. Kitts. Some of the boat/snorkeling trips were too crowded (especially the one in St. Lucia). The Thermal Spa is wonderful. We spent at least an hour a day in there. For dining, we had breakfast at the buffet, which was fine. We had one lunch at the buffet, which wasn't as good as breakfast, and didn't go for lunch there again. Most of our lunches were at O'Sheehans or one of the MDRs, when not eating on an excursion. For dinner, we went to Taste and the Manhattan Room once each and did signature dining the other nights. Thoughts on those: Manhattan Room and Taste: The food was delicious. We liked the smaller portions as it meant we actually had room for dessert! Moderno: Brazilian style meat place. The "salad" bar is amazing with the basic salads, shrimp salad, an antipasto section, cheeses, and much more. They do the typical green side up when you want more meat and red side up when you don't want any. The dessert was incredible. Cirque: Entertainment and wonderful food. This is a fixed menu: prosciutto with cheese and greens, filet mignon with onion straws, and trio of desserts plate. La Cucino: The scenery is incredible, as you are at the front of the ship, looking over the water. Loved the bread. The food was upscale, with fine touches. I had the shrimp ravioli with lobster sauce. Yum! Teppanyaki: Japanese Hibachi grill. Our grillmaster was very entertaining, singing back and forth with grillmasters at other grills. The food was perfecto! Cagney's: This was our only truly disappointing meal all week. My steak was tough and uneatable. I ate about half of it. The french onion soup was good, though... Read Less
Sail Date March 2020
I have gone on 6 cruises mostly with RC. After this experience I will never go with the Norwegian Epic ever! We just got back. Traveled end of Feb 2020. I will give you the pros and cons of our experience Pros -Food was great, ... Read More
I have gone on 6 cruises mostly with RC. After this experience I will never go with the Norwegian Epic ever! We just got back. Traveled end of Feb 2020. I will give you the pros and cons of our experience Pros -Food was great, Loved the crepe station in the buffet -lots of dinning options,  -ship/room decor was nice,  -entertainment was good. (best comedians ever!) Cons -The ship has no idea how to control 4000 people!  Never have I ever seen such lines! -The line ups to get on and off the ship at each port was about an hr long wait! No Joke,  IT WAS RIDICULOUS! Good luck if you booked a private excursion!   -Ship was late leaving ports and late arriving!  No one was happy with arriving late at the port when we only have a couple of hrs there .-The itinerary wasn't good. We left Aruba and sat at sea circling Aruba for a day then arrived at the island right beside in Curacao, very disappointed we didn't get longer at the port, wish I had noticed the terrible port times before I booked!  I should have paid attention, arriving in Curacao at 6am then leaving at noon is terrible.  (In the past RC Cruise lines offered full days at each port) -line ups in the Buffet was crazy long in the morning especially for the omeletts -The theatre was so small we had to make reservations and when we found out we needed reservations several days before the show they were already sold out.  We have never had to make reservations on any ships before, so we had no idea! -the Ship was very under staffed!  Dinner service in the dining room was over 2 hrs!  most nights it took forever for any food to come! -Ship was so under staffed that they didn't even open any waterslides on the sea day. I asked why it wasn't open and staff said because it was windy but the following day it was finally opened and it was very windy that day, I assumed because of staffing issues? -They had a Cirque du Soleil show, they were charging an extra $25 per person to see the show!  We shouldn't have to pay extra to watch entertainment! -We love sitting with other couples at dinner to visit, but on this ship if you want to sit with someone you have to make arrangements in advance then make a dinner reservations.  Most of the dining room was couples tables.  We never did get to sit with anyone.  -The layout of the ship is terrible, no open areas to walk across, had to constantly walk around casino tables and dinner tables, too crowded to walk anywhere!   -Lineups for elevators was crazy!  We took it once and never again!  people squished on like sardines probably because it took so long. -the room had a stupid layout.  The toilet was right beside the bed!  I can sit on the toilet and touch my bed!  not very romantic to me! - NCL doesn't offer any towel animals on their ships, they said to cut down on laundry. Read Less
Sail Date February 2020
We chose this cruise for the itinerary and ship size (not too big but amenities of a larger ship). The itinerary was excellent, although we missed a port (Bonaire) and were annoyed with “after final payment” changes. Tip: We flew ... Read More
We chose this cruise for the itinerary and ship size (not too big but amenities of a larger ship). The itinerary was excellent, although we missed a port (Bonaire) and were annoyed with “after final payment” changes. Tip: We flew into San Juan a day early and stayed right in the Airport Hotel. Sooooo convenient and only needed 1 taxi ride directly to the port the next day. It was clean and had an excellent complimentary breakfast, and hotel staff/manager was great help. Embarkation and Debarkation were better than any other cruise we’ve been on. No lines at all. Ship: I found the layout fine. The casino was huge but we could avoid it by taking a different floor. The smoke wasn’t ridiculous but it would be better if the casino was more contained since it does open up to the center of the ship. The ship was clean and well maintained. Deck space on sea days is definitely an issue. There is not enough space for 4,000 people. We dealt with this by booking the Thermal Spa for the week. Worth every penny. Great amenities including saunas overlooking the ocean, jetted pool, and a private outdoor lounge area. Tip: booking the Thermal Suite cost less than upgrading to a regular balcony. By booking an interior and the Thermal Suite, we had outdoor space that was quiet and great amenities to stay relaxed plus an uncrowded heated pool. Cabin: we actually really loved the inside cabin set up. I was worried that they would be too small, but there was ample storage. I liked a separate shower and toilet. The shower was the biggest I’ve ever had at sea. Only problem was the lighting is WAY too dark. It was difficult to see to put on makeup. Dining: very pleased with the dining options. Only bad meal was in the main dining room for lunch. All specialty dining was excellent, main dining dinner was good, and breakfast and lunch in the buffet was great. The service was excellent. Smiles from everyone, even when we could tell they were under staffed and working hard. Activities and Entertainment: lots to do. The funnel slide was super fun although it was busy so we only did it on embarkation without a wait. Rock climbing wall was good size and sport court was nice. We even played shuffle board and ping pong. The theatre shows were very good but not for the easily offended. Unfortunately we could not see some of the other shows because the venue space was way too small. There were lots of trivia and game shows we enjoyed. Plus dance classes and a fun escape room that all was free. No need to pay for entertainment to keep busy. Shore Excursions: Aruba took excursion with a local company called ABC Excursions. Excellent company and great price. saw EVERYTHING in one day and included lunch. Curacao ship excursion to the Hato Caves and City Tour. Professional and comfortable. Caves were interesting. We would have liked more time to shop in town but they did the best they could with time constraints. It is a beautiful city to explore walking distance from the port. St. Lucia best excursion with the ship! Took a catamaran cruise “between the Pitons”. Got to snorkel, take pictures, and dance on the boat. Clean bathrooms too! Highlight was that this was a late port so we got to see the sunset on the way back to port. Gorgeous island views. Definitely recommend. St. Kitts taxis are easily organized and accessible so no need to book a beach excursion through the ship for double the cost! We like snorkeling, so we went to Regae Beach Bar on Cockleshell Beach ($14 pp taxi ride + $20 for 2 beach chairs and an umbrella). Felt very authentic Caribbean and had good snorkeling. We saw star fish and a huge sting ray. Left time for shopping. San Juan we booked ship excursion to the Rainforest that included the airport transfer. It was a long drive but absolutely beautiful with great views. Norwegian did a great job with picking excursion companies. Read Less
Sail Date February 2020
On off the ship the fastest we have ever had .the ship is very large with many thing to to.the casino is very big they have a lot of table games .they could use a upgrade on there slots.food in all dining venues was very good and always ... Read More
On off the ship the fastest we have ever had .the ship is very large with many thing to to.the casino is very big they have a lot of table games .they could use a upgrade on there slots.food in all dining venues was very good and always hot. Had only one problem the breakfast in taste was really bad.pool areas nice .I wish the Beatles tribute band played in the main theater more cause the cavern club is way to small.for smokers out there they have two spots one buy the main pool.the other in spice h 2 o on side smoking with a bar and 20 to 25 table s with umbrellas the other side non smoking with food..we had no problem with water like so many others did..with all that said enjoy the ship cause we had a lot of fun .and remember you are on vacation in the Caribbean so have fun. Read Less
Sail Date February 2020
I chose this cruise for its itinerary, many nice good ports. Food is pretty good, most of the people are nice. This is a pretty large ship but it’s like being in a marathon wherever you go. I like cruising for the nighttime options, you ... Read More
I chose this cruise for its itinerary, many nice good ports. Food is pretty good, most of the people are nice. This is a pretty large ship but it’s like being in a marathon wherever you go. I like cruising for the nighttime options, you can usually walk around to different bars and shows throughout the evening and find what you like, not here, everything is packed, nowhere to sit or watch a show unless it's on deck at night or maybe get lucky once in a while, mostly standing room only, if that. Over 4000 people on our boat, you need reservations for everything except the main dining room if you get there before 6pm, food is really good. Specialty restaurants and main shows are mostly sold out before the cruise starts. You’re not allowed to bring water on board but can buy a case for $53 plus 20% tip. Well drinks average $11-$13 each. Internet is really expensive compared to other lines, crazy! There is a 20% tip added to everything on board and a $15 daily service fee per person, the highest of the major lines that I have seen. Deck space and chairs are near impossible to find if you don’t get outside early. Our cruise had a Latin theme with Latin music and Latin subtitles on the movies even though the passengers were 95% Caucasian from Canada. You can bring wine onboard the first day but are charged a $15 corkage fee even if it’s consumed in your cabin. Today was the last straw when I returned back to the ship with my sealed $$$water bottle that I bought from the ship and wasn’t allowed to bring back on. I will never cruise on Norwegian again, absolutely worst value of any of the 15 ships I’ve sailed, I can’t state enough how how disappointed I am in this vacation!. Read Less
Sail Date February 2020
We used Go Puerto Rico. They were waiting for us at the airport with our name on a placard. We stayed in Old San Juan PR the night before we embarked in a small Boutique BNB called 352 Guesthouse run by lovely and helpful people. They ... Read More
We used Go Puerto Rico. They were waiting for us at the airport with our name on a placard. We stayed in Old San Juan PR the night before we embarked in a small Boutique BNB called 352 Guesthouse run by lovely and helpful people. They scored our luggage until we were ready to go to the port. Fantastic service! Great rooftop area. Old town is like an old European city, cobbled narrow street. Colorful building and “protected” by two walled forts. We chose this cruise for the itinerary even after reading the many poor reviews about the staterooms, food, service and ship overall. We were happy we did. The food and service were great. We experienced The Manhattan room, Cagney’s, Le Bistro, La Cucina and Teppanyaki. All the food was great, but exceptional at Le Bistro and Teppanyaki. The service was exceptional except for Cagney’s where we waited in between courses for a long time, making dinner last more than 2 hours. We saw Burn to the floor which was fantastic. Cirque was good. Priscilla was tired and 1/2 an hour too long (Husband says an hour and a half too long!). Believe the other reviews about the balcony rooms (bathroom especially, small etc.) And when you book make sure the couch is near the front otherwise the sink will be at the foot of the bed. The elevators can be slow at times. The pools are small. No outdoor space other than deck 16. The non-reservable shows have very long lines. We were unable to see Howl at the Moon or Beatles because you had to line up long before the shows start. They should be moved to the Theater. We would like to try a different Norwegian ship but would go again on the Epic if the itinerary was as good as this one. Embarkation: Used Go Puerto Rico again for 8 people. EASY-Peazy! our departure time was 9pm. 8 of us arrived about 3:30 to short lines and quick check-in. BONAIRE: we rented golf cart from Bonairecruiser to self-tour the island. Not a typical tropical Island as it is desert. Saw flamingos. ARUBA: we did NCL De Palm Island. All inclusive. Good excursion. BARBADOS: we did on our own. Took a cab ($5 @ person) to the Boatyard on Carlisle Bay. $25 @ person entry gets a welcome drink, lounger, umbrella, boat excursion to snorkel a ship wreck and titles and stingrays. Well worth the entry fee on its own. Plus your cab back to the ship included ST LUCIA: NCL Segway and beach. Very fun. Easy to learn to do even though we’re in our 60’s. Tour on the way to the beach was narrated by Eddo and very informative. Once at the beach we had fresh fruit before heading to swim at Reduit Beach ( a little crowded). ANTIGUA: Lobster lunch and 2 beaches. Lunch was delish! Beaches were okay. Stick to the beer, the rum punch will sneak up on you! Not sure the price was worth it TORTOLA BVI: NCL Virgin Gorda and the Baths. If you haven’t been go. It’s a little crowded but the two snorkel spots we lovely. Keep in mind it is a rough 40 minute boat ride. A few of our group of 8 were seasick. ST. THOMAS USVI: Coral world and Coki Beach. We used SEG-don’t recommend them. The people in charge of it were unorganized to the point I thought we would get there. One hour late departing for Coral world. Coral world it self was interesting. The snorkeling was the best here for seeing fish. Coki beach was crowded though. Debarkation was a breeze. We stayed 3 nights after, at Isla Verde on the beach at The Courtyard. Lovely pool area. Rooms were large and clean. Enjoyed our stay. Read Less
Sail Date February 2020
We chose this cruise because of the 11 day southern Caribbean itinerary which was nice. The good, the ports were nice, the service was good and the drink package did include most everything we wanted to drink. There were a lot of ... Read More
We chose this cruise because of the 11 day southern Caribbean itinerary which was nice. The good, the ports were nice, the service was good and the drink package did include most everything we wanted to drink. There were a lot of bars and normally we only waited 5 minutes or so to get service. The entertainment was good and the variety was nice. Burn the floor was exiting and sexy. Priscilla queen of the desert was different however the singing and dancing was good. We really liked the 4 Blue band and there was a piano bar, acoustic music and a couple of other 2 person bands. The food was good, most of the salads and vegies were fresh. The best was O`sheehans 24 hour restaurant. Very good wings and the services was good. The specialty dining was good for the most part however if it wasn`t included with your cruise the price was $75 dollars or more per person. The bad, getting on and off the ship was a pain. Not enough gang planks and only 1 or 2 metal detector lines open when getting back on the ship. When you had a ship excursion they would heard you into the Epic theater and have you sit anywhere. Then they would call 2 to 4 groups and people and folks would be walking into each other to go down the steps and end up in a line with other folks trying to get off the ship. Instead of having people sit in color coded areas and calling them together they would just call out different numbers and most folks would just go since it was so crowded. We found it was easier and safer to just leave the ship and find the excursion line on the pier. Once you found your excursion group they normally had you stand in the sun for 30 minutes waiting to board your bus, boat or shuttle. The sun is very strong and you could get sun burnt while waiting. We had 9 ports of call and it seemed like every time we would return to the ship most of the food areas were closed. The ones that were open were packed since the ship only carries 4100 customers! The lay out of the staterooms is very odd. When you walk into your room the shower is on 1 side and the toilet on the other. The sink is in the room next to the bed and its so small you can`t wash your hands without making a mess or hitting the fawcett. We had a mini suite, I can`t imagine what a regular cabin would have been like. The ugly, we were on the ship during the Superbowl. They did make it festive with viewing areas with snack food. The Casino did block pools which always makes the score interesting except for how Norwegian did them. The ship took 20% of the money without giving anything away or having anything to lose! There were 6 pools at $20 per block times 100 and the ship STOLE 20%! The ship STOLE $2,400 before the game was even played! I complained to the Casino manager and all she did was smile and mumble in foreign language. The worse, one night my wife and I were cleaning up to go to dinner and she was dressing in the space between the shower and toilet. A ship Stewart entered our room without knocking on the door! I also had do not disturb indicated outside our door. He said he was there to pick up laundry which we didn`t request and I said what are you doing in here and he turned and took off without saying anything. I did file a complaint and the deck master was very sorry however this was not except able. The funny thing is, this was our 3rd Norwegian cruise and it was the best of the 3. Read Less
Sail Date January 2020
Epic review This was our 3rd cruise with 3 different lines this past year. We have been on approx 14 cruises, 4 different lines. I decided on this cruise mainly for the itinerary. We live in Minnesota so leaving from San Juan ... Read More
Epic review This was our 3rd cruise with 3 different lines this past year. We have been on approx 14 cruises, 4 different lines. I decided on this cruise mainly for the itinerary. We live in Minnesota so leaving from San Juan means warmth right from the start! We also had 2 cruise next certificates to use so NCL was our choice. 11 day Southern Caribbean, 9 islands. I was a little concerned about the Epic and all the bad reviews but we are pretty easy going cruisers so we booked. We stayed at the Hilton Caribe the night before and headed to the ship around 12:15. We had debated on spending the day at the Hilton and heading to ship at around 4 but in the end we just headed over. They are starting to have staggered check ins which have obviously worked, because once we were through security we walked right up, registered, got our room keys, and then right on to ship. We are Platinum so we didn’t have to choose a checkin time but they did send letter and luggage tags out that recommended 1:00 arrival. We had lunch at o’Sheehan’s (Excellent) and had a couple drinks before our room was ready. On our way to our room we saw our suitcases in the hallway so we grabbed them and took them with us. We had balcony 10001, the most forward cabin that was a closed hull. We have never had a closed hull balcony before and i will not book one again. I love sitting and watching the ocean, I had to stand. Loved the forward cabin, we could look all the way forward. Cabin was tight but comfortable with tons of storage!!! There is a camouflaged drawer under sink, under couch and back of couch. The last day I even found storage above the bed. There were 2 closets and 4 drawers for the two of us. We are light packers so everything was 1/2 full or not used. I will go on record that I didn’t think we would mind the bathroom setup but we did in the end. I missed having an enclosed space to go to in the middle of the night that I could close the door and turn on the light. I was constantly trying to be quiet looking for cough drops and cold meds without turning on light. I had to be very prepared before bed! There is nowhere to store anything by toilet or shower area. Sink, counter and storage is on bedroom side of curtain. I had to retreat to the balcony during coughing spells, hopefully I didn’t wake up anyone else! We had 4 specialty dining package plus the two platinum. We ate at Cagney, moderno, 2 Le Bistro, la cucina, teppanyaki, sushi, Shanghai (free), 1 Manhattan (free), 1 buffet for our evening meals and a Super Bowl buffet in h2o area. We only had 1 meal that was not up to par. In the manhattan room I had a chicken pineapple skewer and the chicken was over marinated and had broken down to a tofu consistency. Yuck. The rest of my meal and my husbands steak was very good. Our last meal in Le Bistro was a little heavy on the salt which was not the case the first visit. To all the people who say the pizza is bad I disagree!! We loved it. Crispy crust, great pepperoni and cheese that stays melted. Breakfasts is our favorite meal of the day. We had a couple in taste and the rest we ate in the great outdoors. Everything was delicious. We always timed our breakfast around docking. We either ate early or after everyone went ashore. We never had to wait for an omelet station. I love NCL’s set up for freestyle dining. On celebrity and carnival a table for two is really only 3 inches away from the next table for two and so on!! So you rarely ever are not talking to the tables with you because that would be very uncomfortable or rude. On NCL, they are set up like regular restaurants that have tables staggered throughout the dinning room. We had excellent service the whole trip the only crabby or whiny people were some guests. 1 lady was irate that she had to attend the safety drill. She announced that this is her 44th cruise. We went to the Cavern club the first night to hear the Beatles group and encountered a lady leaving upset because there were no seats available. She was mad and stated “ first night of the next 10 of not getting a chair”. Seriously she had made up her mind before even stepping on the ship that it wasn’t going to work for her! Sad. We found a spot to stand and had a great time. People started dancing and it was a great atmosphere. We met some amazing people during our week! We love dueling pianos. They were very good and you could always find chairs if you waited a couple minutes. People come and go. Music around the ship was good but we usually find a bar that has music we cant miss. We did not find that on this ship. Had I been feeling better I might have a different opinion but we were in bed pretty early most nights! We found loungers in the shade everyday. Only one day did we have to go aft of the pool next to rock climbing wall. We love the activity of the pool area. NCL is unique in that you cannot have your drink while you’re in the pool. Bummer! But after thinking about it further it makes sense. People come and go out of the pool area more frequently when they have to go to their drink , when they have it in the pool they stay there all day Read Less
Sail Date January 2020
My wife and I are very experienced with over 25 cruises. Overall, we enjoyed this cruise very much and would recommend it noting the below issues. Pros * variety and quality of on board musical entertainment. Also, many different ... Read More
My wife and I are very experienced with over 25 cruises. Overall, we enjoyed this cruise very much and would recommend it noting the below issues. Pros * variety and quality of on board musical entertainment. Also, many different locations. * Very positive staff attitudes. Almost everyone greets you with a smile. * Ship is kept very clean - everywhere we could see. * Great itinerary. Wide variety of experiences in many different ports. Cons * Ship needs updating - old furniture, etc. * very funky/different balcony stateroom layout (be warned). * A large number of the gym equipment is in need of repair or replacement. * Main pool area is greatly undersized - one small bar and limited open area. Wide number and variety of ports was the key point in why we selected this cruise, but we have been on the Epic twice before and enjoy this ship. Read Less
Sail Date January 2020
This was our first cruise ever for our 30th anniversary and I cannot find enough words to say how much we loved it. Yes, I read reviews prior to our leaving and did have a knot in my stomach before stepping onto the Epic since most of the ... Read More
This was our first cruise ever for our 30th anniversary and I cannot find enough words to say how much we loved it. Yes, I read reviews prior to our leaving and did have a knot in my stomach before stepping onto the Epic since most of the reviews were bad. I am not an experienced cruiser and cannot tell you if this cruise was better than any other one, but I have traveled for most part of my life and I can tell you why our experience on Epic made us fall in love with cruising. We went on the cruise that started out of San Juan on January 26th, 11 days to the most beautiful islands in the Caribbean. I do follow instructions given and our instructions were to get to the ship between 2:30 - 3:00 pm, which we did and the embarkation went so smoothly that we were impressed - no line ups whatsoever! Cannot imagine that any other ship could have done a better or smoother process. We have booked inside cabin and I did know the layout of washroom beforehand. We were more than fine with it, kind of even liked that if one of us was taking a shower, the other did not have to wait to use washroom if needed and even found that it made for faster getting out in the mornings. Size of room and storage was more than enough for us, we unpacked on first day and never had any problem with storage - we had two big suitcases and two carry -ons and everything fit perfectly. Entertainment we loved - Burn the Floor was our favorite show, went to see it twice, Howl at the Moon we went to see 3 times - Rhonda blew our minds with her singing and Priscilla was amazing and received standing ovation from public who obviously liked it very much. We loved parties on deck, our favorites were the Glow and Sail Away party and the team that made sure everybody was dancing and having a great time was great as well - shout out to Gorana and Patricia, both are amazing and genuinely nice and fun! Cirque Dreams got overbooked on the night we have booked it and it was due to computer glitch. We have paid for standard seats and when we were told about overbooking, all of us were offered premium seats for the next night and we even got a refund! I was more than happy about it. Performance was amazing and it is great to see such artists in a smaller venue, it makes the experience even more memorable. I had Thermal Spa pass and enjoyed it immensely - highly recommend. Many of bad reviews were mentioning poor customer service, I have absolutely nothing bad to say, everybody we dealt with had a smile on their face and was very nice and polite to us. Our steward Conrad was amazing and very helpful. We ate breakfast in the buffet every day and we found we were quickly in and out and had no problem finding a lot of options we liked. For dinner I preferred dining rooms to buffet, found that food was prepared better and loved options that we had - and yes, loved being served on. We did not find that service was that slow, I think it was faster service in Taste dining room than in Manhattan and had some really good food there - my favorite was the red snapper. The only specialty restaurant we went to was Tepanyaki and it was fun and very pleasant and tasty experience. Beef Tenderloin was the star and the chef was funny and professional and made it our favorite meal of the whole cruise. Destinations were the best possible if you want to see the Caribbean. Favorite beach destinations were Aruba and Antigua, favorite excursion (booked privately) was in Barbados - Harrison's Cave, Hunte's Gardens and Bathsheba Beach. When I am on vacation, I value my time and my experiences and this experience could not have been better. I had fun every single day and would go back in a heartbeat. Read Less
Sail Date January 2020
I am a Platinum Member with NCL and am struggling with what is wrong with them. I hope it was just the Epic, but I am not really sure as it may be fleet wide. This was the worst cruise I have ever experienced and it all centered around ... Read More
I am a Platinum Member with NCL and am struggling with what is wrong with them. I hope it was just the Epic, but I am not really sure as it may be fleet wide. This was the worst cruise I have ever experienced and it all centered around services paid for were not given and NO ONE at NCL was willing to address that they dropped the ball and fix the problem. We were traveling with NCL Air a day early to San Juan to the El Caribe Hilton. Which could've been great if I experienced it from more than a few hours of sleep. Due to weather we missed our connecting flight to San Juan, which was not NCL's fault. We had to arrive 12 hours late at 1am in the morning. I called NCL Air and the "Emergency" Help Line. Well NCL did not care. The Help line is only open during business hours Monday - Friday. Reread the last sentence and think what is wrong with that policy? I did get someone from NCL on the phone who argued with me about being picked up at the airport for the hotel. She said, "No way you can get picked up at 1am" - and "we don't pick up from the airport". I know from past experience both were incorrect, but she had NO clue. Surprise when we arrived at the airport someone was there to pick up someone for NCL just not us. This was rather upsetting considering how much we had paid for this service. WARNING - They roll everything into one package price so you can't get a refund on what they do not provide to you!! (This is what I come to understand) We Ubered to the hotel and found that the Hotel knew who I was, but had no information about the pickup and transport to the ship (in a few hours at 2am in the morning). Not even that a pickup would even occur. Our info on the letter from NCL said "we would be provided this information upon arrival at the hotel". We are still waiting? We called the Emergency number and guess what - CLOSED till 8am EST - 9am where we were. I called at that time and got a gentleman on the phone who still didn't understand the problem or seem to care. He did eventually call the transportation company and said someone will be there at 10:30am. So I went and found the lady in charge of transportation and guess what I was not on the list to be transported. Seems like NCL would've already check that? I had a boarding pass with all the fees paid but someone did not put us on the list so, no one knew to pick us up. (I assume it was NCL since they will not tell me otherwise) She guaranteed that she would've been there at 2am to pick us up but we were not on the list. I got a copy of the list to verify (which did no good. So we had to still Uber to the port and tried to deal with the issue for an entire 10 day cruise. Made 5 lengthy trips to the Hotel Desk and got a different response each time. Was told - "you didn't pay for it"; "The travel agent didn't pay for it", "Your boarding pass was incorrect" and 'finally we can't do anything on the ship because it happened on land". I was given a card to email NCL when home and guess what - received a form letter letting me know how many years of great service they have provided. Well guess what for 10 days they basically made my vacation a task of trying to find out WHAT I paid about $600 for? They were terrible at customer service. Ruined the whole 11 day vacation for me. NO ONE EVER SAID. "We are sorry, we made a mistake. What can we do to make things right. This could've solved everything on the 1st phone call to the Miami Office and on every encounter for well over 10 days. Unfortunately, I do already have the same services paid from on the Getaway in Europe in June. I am actually concerned now that I will be left at the airport in Rome again and no one from NCL will care and of course no help line on European time. I am in charge of that CC Meet and Mingle certainly would expect to be treated at least fairly or it will be a very interesting Meet and Mingle for sure. Due to this issue it was the worst cruise of our lives. Spent hours waiting in line and making phone calls and NEVER found anyone from NCL that actually cares. We have two more NCL cruises already booked, but seriously are considering changing to another line that will accept our Platinum Status and treat us fairly and with respect. One last shot in June - Then I can let you know. Sorry if this was boring to anyone. But if it were to happen to you, you would probably feel differently. Thanks, for reading. Caveat Emptor We did not see San Juan this time - due to the flight delay. Though it is a great port. All the other ports were good. We loved Bonaire - so glad we went sailing and snorkeling there. We really only went on the Epic this time due to the itinerary. It was not worth the trade off. Had constant problems two years ago on the Epic and spent a lot of time at the Hotel Desk then too. We have never complained about anything on ANY OTHER ship. Embarkation was done in a way to remove our Platinum Status. We were told in writing to not come prior to 1pm or we would be on the street waiting. So, surprise they were letting 1st time cruisers on the ship at 10:30. This was done on purpose. So what do we get for Platinum???.. A chance to have the Posh Deck sold out to first time cruisers is what. The EPIC is a very dark and dismal ship. The cabins have no storage at least our aft balcony did not. Did a cabin crawl and found that the Haven Cabin and Studios were wonderful. But in the other, there is no light in the aft cabin - you will need a flashlight if you want to shave or put on makeup. I think the interior rooms have more light. The weird Bathroom configuration is not a problem to us. The bed however, is not made for anyone taller than 5'10" - You can't pull it out from the wall in this room or you can't walk in front of it to get to the bathroom. You will have to sleep sideways. There was a problem with the phones on almost the whole ship were the message light flashed for the whole cruise. Everyone was asking for it to stop. They could not stop it. So you never new if you had a message as you always had a message and the way to turn off the flashing orange light was to cover with a towel. Dining in the Specialty Restaurants is very good except on the 2nd time in Le Bistro I had to sit on a bench that was worn out - The table was just below shoulder level. I told the manager and he either did not care or does not understand English. The 1st meal was great and with great service. The rest of the specialty restaurants were all 5 stars. Love Cagney's. The Taste has really POOR actually unacceptable service. We had to ask the manager to get the waitress to take our drink order for dinner. Breakfast will take you over an hour - don't order an Omelette they will tell you it will take even longer. The breakfast staff was pleasant, but it should not take 1 hour to sit and eat eggs and toast. Did this twice same time. The food is okay if you can get it. The Great Outdoors Area is great if it doesn't rain. If it does there is a mad dash inside and you will find NO Place to sit and eat if you can even get to the buffet. So breakfast on the Epic can and will be a problem. Found that a different days there was NO coffee 2 days and 1 day No coffee cups. I don't mean they had to go get some. There was NO Coffee cups available. When the coffee was out, it was out from two machines for all of breakfast. Oshean's is a good place to eat and we found it was much less crowded. Advice let the other stand and wait at Taste - go there. We enjoyed the Magician and the Juggler onboard. The comedy we saw was really not that funny, but it was okay. Priscilla is a walk out, a waste of time. They have the Beatles, But if you want to see them in the Cavern, you will have to camp out all day like a new Iphone is being released. There is NO ROOM in the CAVERN. They do perform a couple of times on the big stage. They are okay, but not a great cover band. The musicians that we witnessed around the ship seemed to always start late and take their breaks early. So there was a lot of silence in the bars and public areas. This was really not a good experience. Our room steward was excellent. The laundry was excellent. The bartenders at the Maltings Bar were as good as any on any ship. The bartenders at the Posh seemed to be hiding in the kitchen most of the time. At times if there is inclement weather you will find that they will not open up bars below on the ship. You will just be out of luck. Disembarkation was actually very good. I would not take this cruise on the EPIC for any price ever again. I WILL NOT SAIL ON THIS DISMAL, POORLY RUN SHIP EVER AGAIN. Though the itinerary was awesome, you should at least have great service and get what you pay for! It is easy to provide customer service when everything is going well, however on this ship, when something went very wrong - NO ONE WAS WILLING TO DEAL WITH IT. Vacations are times to rest, not to try to get what you have paid for the entire vacation and even weeks after. I am extremely displeased with how we were treated. Caveat Emptor - Beware - you take this ship, but sail at your own risk as there will be little to no help if they screw up your vacation!!! Read Less
Sail Date January 2020
To be upfront we are Princess Cruisers but when our dear friends asked us to join them on this cruise we were more than happy to do so. Former Norwegian Cruiser myself I knew a bit of what to expect but I didn't recall my prior ... Read More
To be upfront we are Princess Cruisers but when our dear friends asked us to join them on this cruise we were more than happy to do so. Former Norwegian Cruiser myself I knew a bit of what to expect but I didn't recall my prior experiences being this poor. We like interior rooms so chose to book one on this cruise and were extremely disappointed in the room. With no real separate bathroom, it had one sink that was the size of a wet bar sink for the whole room. The toilet was incredibly loud and the shower whined when in use. As for the staff, few of them seemed to enjoy their job. We know they are under long contracts and work long hours but it seems Norwegian needs to treat their team members much better to ensure they are happy for the guests. This whole cruise seemed to nickle and dime us to death. Norwegian seems like the Spirit Airlines of the cruise world where everything was an upcharge. Yes at the beginning it was a really great deal but when you buy the highest drink package and are still charged for mini bar items this seems excessive. The O'Sheehans Bar service was absolutely horrible. Staff was unhappy and it took more than 30 mins for food to get delivered every time. The Volcanic Mud Bath Excursion was over priced, not accurately advertised and not worth the time. The guides were great but Norwegian needs to improve their communication a ton for everything including the excursions. This excursion is not for those with motion sickness as the 2.5 hour drive was winding, fast, and up high hills. The bath was crowded and muddy and requires water shoes. The location had no running water so restrooms were horrible and there was no where to shower after bath. DO NOT RECOMMEND this excursion at all. Not everything was bad. The staff at Maltings Whiskey Bar were outstanding!! Freddy, Christian, Aileen and the whole staff were fantastic. Always happy and with a smile ready to get your favorite beverage. The Casino Bartender, Renszi, was fabulous. We enjoyed chatting with him. Our room Steward, Ahmad, was incredible and very accommodating. The photographer, Aisara, was very professional and seemed to really enjoy her job. If not for these individuals the cruise would have been a complete bust. Will definitely go back to cruising with Princess from now on. Read Less
Sail Date January 2020
We married on a Friday and flew into Puerto Rico the next day around 1730. We took a taxi from the airport to the Sheraton Hotel & Casino. Getting a taxi was extremely easy. The attendant asked how many passengers, how many bags, and ... Read More
We married on a Friday and flew into Puerto Rico the next day around 1730. We took a taxi from the airport to the Sheraton Hotel & Casino. Getting a taxi was extremely easy. The attendant asked how many passengers, how many bags, and where was our destination. The fees were transparent and a copy was given to us. The cab fare was $24 and a $6 tip, so a total of $30. From the airport to the hotel was approximately 15 minutes. Check into the hotel was extremely easy as well! Our stay was wonderful and dinner was amazing. The next morning we took an Uber, which we were advised against, but decided to try it out anyway. Our Uber driver was awesome, he placed our luggage in the trunk and was very pleasing to converse with. Getting onto the ship was very fast and efficient. My wife, whom has cruised before, stated that with other cruise lines the onboarding process has been a nightmare. Once on the ship we explored until our room was available. We were both in awe at the magnitude and beauty of the ship. Our room was very spacious and comfortable. We had no issues with storage space. The shower was big as well and our balcony was nice. The only negative thing I can say about the room is that I wish the area around the toilet was a bit bigger. We spent a lot of time in the casino, the spa, and the specialty restaurants. We did explore other areas of the ship such as the theaters, club, and bars. Everything about the bars was great! We did experience an issue with some bars not being able to make certain drinks and were told to go to another bar, but ultimately that wasn’t a problem. Some bars did not have certain alcohol or frozen drinks. The entertainment on the ship was great! We highly recommend the burn the floor show. The dancers were extremely talented and kept you at the edge of your seat! The cirque epicurean show was fantastic! Wonderful performers! We did not eat the food at the show because we had to go back to Cagneys for one last dinner! However, the food looked alright. Nothing too special. Alyssa Harris performed a show one evening. She is a wonderful singer, highly recommend! We thoroughly enjoyed the howl at the moon dueling pianos as well as the comedians! As far as speciality dining, we tried Teppanyaki, Cagney’s, And Moderno. Our favorite by far was Cagneys! I had a ribeye one night and a porterhouse the other night! I highly recommend the ribeye! My wife had the grilled fisherman’s platter. She said it was amazing! She is not really a steak eater so she was happy that there were other options. The crab cake and lobster bisque were phenomenal! The potatoes au gratin were amazing! Teppanyaki was entertaining and delicious. We had a bit of a wait even with a reservations but they kindly presented us with champagne for the inconvenience. Moderno was also tasty! However, we are Texans and partial to Texas De Brazil! The complimentary restaurants (e.g. Taste, Manhattan, and Garden Cafe) provides some great selections as well. The overall hospitality on this ship was fantastic! Special shoutout to Chris, our housekeeper who was excellent and very friendly! All the waitstaff worked extremely hard to provide excellent service! As far as shore excursions, we mostly booked city tours and beach transfers. We highly recommend these in any port. In Barbados, we did not book an excursion. We got off the boat and found a taxi to take us to the beach. We went to the ”Boat Yard” beach. It was a 5 dollar taxi ride there and a 25 entrance fee per person which included a beach chair, a welcome drink, security, WiFi, and a taxi ride back to the boat! It was a beautiful beach! The tour in St. Lucia was fantastic! Our tour guide, Angus, was very informative and kind. We went to a public beach, which was not what we expected. Still a nice excursion overall. The tour in St. Kitts was also nice. The beach was interesting. Good excursion overall. We were not impressed with Tortola, but that was our fault. We got off the boat and walked around. Not much to see. However, we met several people who enjoyed this port. The baths were a hit as far as shore excursions. In St. Thomas we went to Magens Bay and did some downtown shopping. Magens bay is gorgeous! We will definitely be back! Downtown shopping was okay. Some store owners were very pushy. The only negative part of our trip was that our room cards were declined when we tried to get a drink. We found a note in our room that stated, “you selected cash as your method of payment and the card you have on file is invalid. Due to insufficient funds, we now require another method of payment.” This ordeal took two hours to solve. I explained that the card I gave them is the only card I have. We gave guest services two $50 American Express gift cards we had as wedding gifts to try to cover some of the account. The attendant returned and said the cards were declined for $50, but they worked for $40. When we checked the balance on the cards we discovered that $48 was taken from each card, but only $80 was credited to our account. We were told to contact our bank. (I had notified our bank of our travel arrangements prior to traveling) We did and discovered that our account was active and open with plenty of sufficient funds available. When I relayed this information to the attendant, she made a quick phone call. After the phone call, the attendant said all is well and ”sometimes this happens because the bank will turn the off card.” Obviously this was false and we later discovered our card was run numerous times. What I do not understand is that if this ordeal, “sometimes happens,” then why not try to fix it before bringing it to our attention and interrupting our trip. The transparency about the fees and charges was nonexistent and we did not receive the most help that is to be expected. We would advise to research the fees, credits, and charges prior to embarking and to either pay a deposit of $1000 in cash or give them a credit card instead of a debit card. Overall, aside of the two hours with the financial ordeal, our trip was amazing and we would definitely travel with NCL again. Read Less
Sail Date December 2019
The Epic ship has been an epic disappointment. After a ton of research, time and talking to other cruise going friends and an NCL rep, we finally decided to plan our honeymoon with NCL. We were very excited about this trip, planning and ... Read More
The Epic ship has been an epic disappointment. After a ton of research, time and talking to other cruise going friends and an NCL rep, we finally decided to plan our honeymoon with NCL. We were very excited about this trip, planning and saving our money to make this happen even before we put a deposit down, so you can see we came in with a positive and excited mindset that got systematically crushed by your ship and staff. Our day started fine, the flights and transportation to the airport uneventful and nothing special. We got through the port and check-in and into our room without anything to note happening. This was a good start in our books. However, this was where everything took a turn for the worse. We quickly realized how inadequate the beverage package we got was and called the operator to see if we can upgrade to the Premium Plus Beverage Package. They told us we can go to any bar to upgrade it. I asked them if they can do it right there over the phone since they already have my credit card information. They said no. This struck us as odd. We went to the nearest bar and they told us we had to go to yet another bar. Eventually, after visiting several bars, we arrived at the Atrium on the 5th deck where we were blatantly ignored for 10-15 minutes and were told to go to YET ANOTHER place to sign up for this premium plus package. So we go down to a table near the Le Bistro and we go buy this upgrade. However, we cannot buy the premium plus package here we just get a piece of paper saying we are going to buy it. Surprise! Yet another waste of time but we are committed to having a blast and this minor event will not hold us back. So we go to the Guest Services line now which was extremely long. After waiting in line for over an hour, we finally see the end in sight. I love wasting my precious time on our honeymoon to get mislead and waiting in lines. There were about 5 more parties ahead of us when the ship's intercom notified us we had a ship safety presentation that will be conducted soon and we had to go to our designated rally point. We stayed in line but were quickly told we had to leave the line and go right away. Ok, fine, can we get a number or something that reserved our place in line? We waited over an hour just to get denied any resolution. They blatantly made it clear they did not care and told all of us to leave. I asked them to just charge my card and be done with it but again no, we had to come back later. By now the tension, frustration, and anger among the passengers were quite visible to us, adding to our discomfort. We have not even left port yet and the people were unhappy wherever we went. We went to our rally point, where things continued to get worst. Our rally point was the Manhattan Room which for whatever reason was closed. So we had this large group of people (all the 'J' people) just waiting outside the rally point. Clear and obvious frustration was on everyone's faces as we waited 10 or so minutes to enter. Finally the doors open and we had to endure the pushing and cursing of over a hundred people trying to get to the rally point but could not due to the terrible funneling of the doorway. My poor wife had to deal with rude and angry people pushing her and stepping on her feet this whole time and to add to this the heat was near unbearable. I was not even sure the ship even had A/C at this point. To be brutally honest, I've been to airports in Afghanistan that was more comfortable in terms of people and organization. This is no honeymoon I want to be on and my wife agrees. Once we finally checked in and found someplace to sit we had to wait an additional 30 odd minutes for the presentation to even start. I told my wife that we should get our money back and just get off this ship. We did not even want to be there anymore. So I asked someone who I can talk to about that. I was told to talk to Guest Service. Deflated we went back to sit down and wait for the safety brief to start. Once it was over we had to fight our way to get out of this dining room and rush to get back into the Guest Service line. By this point, I will like to point out that Carnival by far outperforms NCL at this point. We had no trouble at all with Carnival and the whole experience was pleasant from start to end. If they had a cruise that we wanted for the timeframe we wanted to go we would not have looked at any other cruise. Since that was not the case we did our due diligence and NCL seemed to be the best option. People spoke highly of NCL cruises and again I want to emphasize we were so excited about this cruise and our honeymoon! We do not have any brand loyalty yet and we are open-minded about all cruise lines at this point! We arrived at Guest Services and not to our surprise the line was even longer now then it was when we first got there. My wife was nearly in tears looking at it and her face failed to hide her frustration. This is not the honeymoon we envisioned with NCL. I told her to just head to the room and see if our luggage made it there and if so unpack and try to relax. She does not deserve to have to endure this dilemma. So I waited alone now in this line that went on forever. I watch as people slowly went to the desk and unleashing their complaints, their faces showing their emotions clearly. Passengers were becoming rude quite frequently to each other and the staff. To describe the guest service line, it went past the Le Bistro restaurant the first time I stood in it, and even further the second time clogging up the hallway. It would have been helpful if the staff seen standing around had helped to create a line behind each customer service rep instead of just one line clogging up the atrium and hallway. After a couple of hours of standing in this dreaded line, it was finally my turn to talk to guest services. Never in my life have I had to work so hard to give a company my money. The actual process to get the premium plus drink package took a minute but I requested a formal complaint be filed about this very incident. By now I’d spent half the day in a line in one form or another and this is what set the tone for our honeymoon. Now I do not have all day to write about EVERY bad thing about our experience with NCL, so I will hit on some of the bigger events and things that need to be addressed. The first thing was the premium plus drink package. After being disappointed with the process of purchasing the premium beverage package, we then found out the beverages provided in the room were not included, which made no sense to us. These were the same beverages provided in our drink package. So we decided to use the premium plus beverage package at a bar we had worked so hard to acquire, at which time we were told items weren’t included. This was before the bartenders/staff even looked at our key cards! Every time we ordered the premium package item we were denied until we pointed out to them that we were premium plus package members and asked them to re-examine our cards. This was VERY frustrating. At the end of the night, we examined our account on our TV and it showed that we racked up a $2500.00 tab from drinks all included in the premium plus beverage package. Meaning that even though we reminded staff over and over we were premium plus members, they had STILL charged us. I had to get back down to guest services just to get it to fix and by now, we know how I feel about guest services. The rest of the cruise the inaccurate charges subsided, but I had to monitor my account continuously day in and day out to confirm. Initially, we were told only the premium plus package could be purchased for myself only since my wife does not drink anything that would require the Premium Plus package. Later we were told she had to purchase the package as well, doubling the cost. Yet another thing that made us feel that NCL was trying their best to gouge us for every dollar. It was frustrating that the staff was not sharing information and providing us with misinformation at every step. Also, the taxation simply felt so petty and cheap when we had the Premium Plus Beverage Packages. Nowhere did it say we will have to pay taxes on everything when in U.S. waters and if it did the print was so small it escaped our eyes. Got to love seeing all these small charges on our account, and the fact we stayed on the port the first night in Puerto Rico till after 1 AM meant we paid taxes on every drink after the reported 930PM departure time. It felt so cheap that the NCL would not even cover the taxes after you spent so much money on the Premium Plus Beverage Package. The only positives that came from this, was that we made friends through voicing our mutual disappointments waiting for our beverages. We heard people having the same struggles and it brought us together and made us form friendships. Let us just say, we made a lot of new friends throughout the cruise. The second string of events I wanted to address was the complimentary dining (the Manhattan Room and the Taste in particular). The food was served often lukewarm or straight out cold. I know I am not the only one that experienced this as we watch other tables complain loudly in the dining rooms about this very thing. Service was an insult to us. Nearly every time we decided to eat at the Taste, or the ONE time we went to Manhattan Room we waited much longer than is acceptable anywhere else in the world. We would sit at our table and had to wait for 20 some minutes to just get water. Then we would get our menus and we will be ready to order but we had to once again wait for 20 odd minutes to order. Now if the place was packed or extremely busy I can be understanding but less then half the room would have people seated. Every time we go there was staff standing around and just not working. Once we went to breakfast and we saw one man working very hard to get clean and set up tables for people then turn around to the lazy staff members and loudly condemn and reprimand their actions in front of the passengers. It was truly a sad sight to witness but even that other staff would slowly work and the first chance they get they would slink off to somewhere. Going back to the wait times in these restaurants, it took an average of 1 hour to get our food from the moment we sat down. My wife asked for ketchup once for her hashbrowns as it came and we waited for 30 minutes before we decided to just leave Taste. The waitress in question we did not see again after she got us our food. We asked every server for ketchup after the first waitress failed to show up in 10 minutes. There were maybe 12 tables with people in the entire dining area. The Manhattan Room was so disappointing that we never went back. We went there for Christmas dinner. The first thing was the crowd outside the restaurant that all seemed bitter and blue. It is Christmas and this was the mood. This was not a good sign. We go to the reservation table and tried to ignore the mood. We were grateful for a nice window seat near the corner of the dining room as we did not have to deal with the crowds much, giving us some hope about dinner. However, that hope was quickly dashed. Water and bread came out in a timely matter as did the menus. The waiter got our food orders and we felt some relief as this by far has been the best experience with the complimentary dining. We ordered wine and enjoyed our time together. This is when I started to notice something was odd. The table next to us ordered their food as we were sitting down, ate their food and left as did some of the other tables around us. Those same tables left were cleaned and had new parties seated. We finished our wine and we still have not seen our waiter. Now that similar feeling of dread came over us. Those new tables that got seated well after we did, started to get served their dinners. At this point (after an hour and 3 minutes, I timed it and wrote it down. It became my new hobby on this ship to write start and end times) I had to leave the table and go to one of the dining room managers asked what is the problem with our orders? We picked things off the menu with no changes. We have no special needs or allergies. The woman apologized off handly and to make a point I asked for another bottle of wine (indicating we had more than enough time to finish 1 bottle). We got our food as the new tables got their desserts and our 2nd bottle of wine was running low. At this point, we wanted to just leave but it was Christmas and we paid for this cruise. We asked, as our food came out (appetizers and main course came out together. I had a soggy salad and my wife was served something cold), for the dessert menu. During this time 2 dining room managers, 1 assistant dining room manager, and 3 waiters kept coming to our table to ask if our food was alright or if we needed anything. 6 separate people came to talk to us from receiving our food and before the dessert menus were delivered. We then felt bombarded. If you can see we are eating hungrily in our formal clothing, why would you continuously bother us when the hour prior we did not even matter? My wife, bless her soul, was very patient this whole cruise and refrained me from causing any scene even when she was so distraught this whole cruise. Our honeymoon has been thoroughly ruined by NCL and the Epic crew. Once we got our dessert we quickly exited the Manhattan Room. Again there was so much more to bring up but I think this covers the major issues we have had with the complimentary dining. Specialty dining was by far the best in comparison. The next complaint we had was the fact the shore excursions did not have the weight limits somewhere visible or if so, noticeable, for us, the passengers trying to spend money, to know what we can and cannot do which would have reduced the time customers stood at the counter asking questions about each excursion. I am a large male (300lbs and 6 foot 5 inches) and it would have been great to know ahead of time that most adventure activities had a weight limit. We had to go to the Shore Excursions desk to confirm the weight limit of the activities. Another line. Good thing we been treated so badly that we decided to double-check everything. The excursion we chose was fun once we got on the boat, but also started with too much WAITING and seemed poorly organized. What is the point of gathering people for excursions in the theater early where we just have to wait roughly 45 minutes to be told what zone we are going to once we got on the port? That information could have been easily been put onto our excursion tickets or told to us the day prior on paper with our FreeStyle paperwork they deliver to our rooms every night or just have some of the crew meet us on our way out to tell us what zone we need to meet at so we weren’t waiting to disembark while 20 other excursions meeting locations were announced. This also brings up another point about the general lack of care by the crew was when one of the passengers dropped a glass cup on the ground and it broke. The woman upfront asked multiple times for someone to come clean it up and the whole time we sat there no one came up to clean it up. Just another thing in the sea of problems that could have been done better. We meet an older couple that has gone on 11 or so NCL cruises and they tried to tell us this was an isolated experience. They told us how great every other cruise they’d been on with NCL had been and their experiences on the Epic have been so underwhelming and disappointing in comparison, that they might have to look elsewhere for their next cruise. No one on this ship seemed to care about how poorly they were getting treated. Even the people in the Haven that we have met and befriended complained about how the Haven has fallen far from the standard Haven experience on the other ships they been on with NCL. This gives us no hope with future NCLs cruises. Things like the Thermal Room running out of water for hours even when told by multiple people it was depleted or the level of visible corrosion in the hot tubs in the Thermal Room made everything about the cruise feel so unkempt. We even witnessed crew members nearly going to blows, arguing loudly on the 9th deck by the elevators in clear view for us and the other passengers showing a lack of unity among the staff. A large majority of the passengers did not have a good time for the whole duration of the cruise. The 2 saving grace of this entire cruise was that the destinations were simply wonderful and that the final disembarkment back in Puerto Rico was painless. Never had we been on a vacation where we wanted to be home after the first day. We would have gladly paid double if any other cruise line had the same itinerary had we known how poorly NCL runs their cruises and how badly we would be treated on the Epic. Read Less
Sail Date December 2019
First off, our itinerary was changed 3 weeks after booking without explanation. I paid for only one day at sea and it was changed to 2 with changes to two stops. St. Kitts and Bonaire were removed. We were celebrating my guys 60th birthday ... Read More
First off, our itinerary was changed 3 weeks after booking without explanation. I paid for only one day at sea and it was changed to 2 with changes to two stops. St. Kitts and Bonaire were removed. We were celebrating my guys 60th birthday and had arranged for a cake at a dinner reservation which didn't arrive but 2 hours later to our cabin. Most public bathrooms had NO SOAP! Disembarkation for excursions was a nightmare. Total gridlock in the stairwells to depart. Entertainment was a disappointment. I did not expect latin music for 90% of the trip. Food was mediocre, at best. Drink prices were ridiculous - $26 for 2 mixed drinks. Nothing special about the ship. Service for our cabin was great and dining service was o.k. This is an older ship that could use some remodeling. For the amount of money spent we would not travel with Norwegian again. Read Less
Sail Date December 2019
The Itinerary was appealing, we wanted to see the ABC islands, however we were short-changed. The ship was very clean and there were plenty of activities for passenger to keep occupied specially while at sea. The layout of our cabin did ... Read More
The Itinerary was appealing, we wanted to see the ABC islands, however we were short-changed. The ship was very clean and there were plenty of activities for passenger to keep occupied specially while at sea. The layout of our cabin did not make any sense, the was limited space to lay the food trays whenever we ordered room service. The room service provider had to use the sofa as a table. The food quality at the Brazilian restaurant and Shanghai Noodle lacked taste and appeal, it was average at best. The entertainment was salvaged by Burn and Priscilla Queen of the desert. The Latin entertainment needs to improve. We attempted to participate in other venues but they lacked energy and interest for our party.The entertainment lacked energy and fun, specially for seasoned travelers ! The servers were the highlight of the cruise as they continually made the passengers that we observed, feel special. The personnel was very efficient at re-directing the passengers away from the eating area when a passenger collapsed. No other information was given other than " please go around after we used the hand sanitizer. Many passengers experience one of the worst port embarkation that we have experienced , delays without explanation, cold water or shade for those passengers having to wait for hours to board in the San Juan Heat. The captain made a token apology for the delay, a classier action would have been some type of physical action than just verbal excuses. Imagine how individuals new to cruising felt and how it might affect them when booking their next cruise. Read Less
Sail Date December 2019
I would like to take a minute of your time to review our recent cruise on NCL Epic this past December 8 to December 15, 2019. Although we have cruised 4 or 5 times previously on NCL cruise ships, most using the Havin service, and have ... Read More
I would like to take a minute of your time to review our recent cruise on NCL Epic this past December 8 to December 15, 2019. Although we have cruised 4 or 5 times previously on NCL cruise ships, most using the Havin service, and have always truly enjoyed it, I feel this last time was a complete disaster and will reconsider cruising again on NCL. Please understand that on this past cruise from San Juan, PR, we were booked on the Deluxe Owner’s Suite (cabin 16002) and paid close to $12,000 for the one we cruise for myself and my wife. At that kind of price as would expect an incredible service, as it was always previously been when traveling in a Haven suite. Unfortunately, this one time, I completely regret spending that money. I could have gotten similar mediocre service from any cruise line and cabin. Let me give you a quick rundown of just SOME of the many problems and disappointing service we received on just day 1 and prior. Weeks before the cruise sailed, we were notified of a schedule change and that the ship would not be stopping in Bonaire. However, too late to cancel the cruise and get out money back. Few days prior to sailing, we received another notification that now the cruise would be embarking on Sunday but would stay in port in San Juan and not sailing until Monday morning. Not a big deal, I guess. But why the changes after cancellation deadline? Drive to the port: The drive to the port took over two hours. The backup of cars at the port was amazing. Although this one problem is not directly attributed to NCL, NCL should have communicated with the port authority to explain the due to NCL and Royal Caribbean both have large ships disembarking and embarking at the same time from the same port might be difficult, as the port does not have the capacity to handle that much traffic at the same time. It was a complete disaster. Embarkation: Although we were booked on the Deluxe Owner’s Suite with Haven services, the Haven entry was not clearly announced. We asked countless NCL employees and all said we had to stand on the regular line to get inside. We stood in the regular line for over an hour in the rain, until an employee came by asking if there were Haven passengers. It was then that we were led to the Haven entrance with a small Haven sign by the door. Once our passports and reservation was confirmed and let us in to the building and out of the rain, again many people inside with do other directions on how to proceed. Took some time asking employees before someone finally knew where we were supposed to go to the Haven line to get our key cards. Mandarin Spa: Upon finally getting on board and dropping off our bags in our cabin, we stopped by the Spa to reserve a massage for that evening. We asked about a “couple’s massage” package listed since my wife and I wanted the couple’s massage but with different type of massages. We were assured that we would have a Swedish massage and a deep tissue massage for the same couples price. Upon finishing the massage we were surprise to get two separate bills for individual massages. We explained that we were offered a couple’s massage price and they refused to give us the discount. We signed and paid for it but not happily. We cancelled a separate massage that we were planning to have later in the week due to the disappointment. Later in the week, still bothered by this, I spoke to my concierge and although he had the individual massage’s credited and a couple’s massage charged to our account, the amount was still significantly more that we were originally quoted. We let it go at this time. This was just day one. It started as an awful experience and although we tried to make the most of it, things did not improve much. Too many problems to continue to list out. Read Less
Sail Date December 2019
Cavalcade of Customer Service Blunders We took the 7-day Southern Caribbean cruise from San Juan, Puerto Rico, on NCL Epic from December 8-15, 2019. The intention of our trip was a scouting cruise for planning our destination cruise ... Read More
Cavalcade of Customer Service Blunders We took the 7-day Southern Caribbean cruise from San Juan, Puerto Rico, on NCL Epic from December 8-15, 2019. The intention of our trip was a scouting cruise for planning our destination cruise wedding with wedding ceremony in St. Lucia in 2021. After taking two NCL cruises (Jade and Jewel) in the previous 12 months and having an amazing time (97/100), we were very excited about experiencing the Epic and creating a spectacular cruise itinerary for our wedding party of 40-60 guests. Unfortunately, there was an intolerable cacophony of customer service blunders. Following were our top-10 problems. 1. Bonaire was on the original itinerary we purchased, but then it was removed after we paid for the cruise. We checked the news and there were no problems at the port. Other cruise lines were docking in Bonaire. 2. The embarkation process was ridiculous and unacceptably lengthy – 4+ hours for most people. To exacerbate the situation, there was very little communication and an appalling lack of hydration and refreshment for people waiting in the sun. To make things worse, the lack of access to restrooms unfortunately lead to horribly embarrassing consequences for many elderly people waiting around us on line. 3. While correctly labeled, half of our luggage was delivered to the wrong room. We were finally able to find it outside another room at the end of our hallway on our deck. 4. Besides our room not being completely cleaned upon check-in (uncleaned coffee pot with old coffee filter, leftover trash, papers and napkins from previous guests), the sink was completely clogged and didn’t drain for the first 36 hours of the cruise. By the time maintenance arrived, the sink was 80% full. 5. The bed in our room was unexpectedly short. We are only 5’ 10” and 5’ 7” tall, yet our feet hung off the bed at night. We understand the cruise beds are small, but our feet didn’t hang over on the NCL Jewel or NCL Jade. 6. As the adult pool was closed on the first two days (reportedly because of PH balance issues), there was no (significantly limited) access to pool space. There wasn’t space to enter other pools, as people were standing side-by-side. 7. On day one, we tried to make reservations at premium restaurants. Our first two choices were full for the whole week. We asked to be put on waiting lists if there were cancellations or openings, and we were told there weren’t many in front of us on the list. We never received a call all week. While dining at another restaurant in view of one of our premium choices, we observed many open tables at our first choice during the whole time we dined. 8. Customer service around the pool areas was sorely lacking. Despite generously tipping the staff with cash for every round of drinks, we often waited 30-45 minutes to get our drinks from servers. It was faster to leave the pool area and retrieve drinks from other areas/levels of the ship. Sometimes we finished those drinks before the servers returned with our original orders. 9. One afternoon while lying in the sun around the adult pool, we were covered with diesel soot as it “rained black snow” in our drinks, on our clothes and in our hair. To add to the problem, when we went to exchange towels, the booth was open but there wasn’t an attendant at the exchange. We had to track down security to find an attendant. 10. Our final shore excursion was cut significantly short. We took the Old San Juan/Bacardi tour with the airport transfer – the most expensive tour meant for passengers who had flights after 5:00 pm. After waiting one hour after our 9:00 am morning gathering time in the theater, we had multiple people on our bus that had flights between 2pm-3pm. Therefore, our Old San Juan tour only had one stop. It’s ridiculous that they allowed this to happen. Other points of frustration that deserve a dishonorable mention were: • Additional tax for alcoholic beverages consumed during the unplanned, extended first evening in port - because of the significantly delayed departure from port • A regular lack of coffee cups at the coffee stations at the Garden Café • No “traffic control” in the Cavern Club allowing guests to clog the entryway and prevent access to open space in the club • Long lines followed by abrupt discontinuation of drink service during comedy shows • We encountered many angry guests on the final day who were waiting more than an hour past their scheduled disembarkation time. We contacted NCL customer service to see if our issues could be addressed for our upcoming destination wedding to endure that our 40-60 guests wouldn’t experience these issues. They replied with a “sorry” and issued us a $50 onboard credit for our next cruise. Because of the inept customer service reply, we are now looking at other cruise options for our destination wedding. There were some highlights on this cruise: • The food at the buffet and at the standard restaurants was fantastic (I would have liked to have seen “local” offerings per port.) • Cirque Dreams Epicurean is a must-see upgrade meal/entertainment. Bravo! • The Beatles tribute band in the Cavern Club was very good, performing different eras of the Beatles • Howl at the Moon piano bar was fun • Le Bistro French restaurant has attentive servers and an overall excellent dining experience. C’est magnifique! • Moderno Churrascaria, the Brazilian churrascaria offered about a dozen deliciously prepared meat choices While I will likely cruise with NCL in the future, I will be sure to avoid this ship. Read Less
Sail Date December 2019
My cruise on the Epic departed Port Canaveral, Florida, April 20th, 2019, 7nt cruise. Really bad ship do not bother and here is why. My room and the corridor smelt of urine, yes a toilet the whole time despite several complaints. ... Read More
My cruise on the Epic departed Port Canaveral, Florida, April 20th, 2019, 7nt cruise. Really bad ship do not bother and here is why. My room and the corridor smelt of urine, yes a toilet the whole time despite several complaints. The tv did not work and had to be fixed. The room safe kept opening by itself. The excursions were disorganised both embarkation and disembarkation. We were questioned about our lack of visas in our passports when the visa procedures have been changed and you no longer require the esta to be in your books. You would think immigration would be aware of this. There were not enough elevators and some were broke. People got sick of waiting for them. People were sick I the pool and it had to be drained, someone defecated in one of the hallways. Classy The staff spoke poor English and had a lack of knowledge about everything and anything. There were never any seats at the buffet area no matter what time you went. Our room phone didn't work and it took them the whole cruise to fix it. We were late leaving nearly every destination due to late arrivals. The local entertainment act howling at the moon only sang the songs that people left on their piano if they had money on them. Whilst people were waiting for hours for their songs to be played and didn't happen despite birthdays or anniversary's. Shame on you all three of you. And yes that was us that walked out that you had a go at. Very professional, NOT. Problem with that? come see me. The singing sounds like howling hence their name. Some waiters were rude because the tip is built in with the price they no longer have to give you good service. Swimming with the Pigs excursion was a joke and sold out immediately upsetting many passengers and they refused to put more trips on. Only things good were the room steward Gilbert. We got an apology for the room and were given a bottle of red wine which we cant drink and chocolate strawberries. Some shows were awesome like the Beatles and I'm not even a Beatles fan but that's how good they were. The comedians were great as was the Priscilla Show. When leaving the ship everyone was colour coded to leave at different times. Self checkouts such as me were to leave first b/w 0730 and 0830 but for some reason known only to the thousands of rednecks on board everyone tried to leave at the same time causing chaos and mahem with people waiting over an hour for a lift and once you arrived at your deck you couldn't get off the lift because the queues were directly outside of them. We found out later that it took some people 3.5 hours to get off the ship. Just a very bad ship, old, tattered and not much to do and you have to pay for EVERYTHING. They even tried to charge my account for photos that I didn't even have taken on the ship. I honestly cant see myself going with Norwegian ever again.. Try someone else. Read Less
Sail Date April 2019
Chose this cruise for a five year couples trip. Got the "included" unlimited drink package in the cruise fare. (The one that doesn't include bottled water or coffee by the way-- absurd). We regularly cruise Royal Caribbean ... Read More
Chose this cruise for a five year couples trip. Got the "included" unlimited drink package in the cruise fare. (The one that doesn't include bottled water or coffee by the way-- absurd). We regularly cruise Royal Caribbean and Carnival but had an amazing experience with Norwegian on the Pearl a few years ago to Alaska. Chose the Epic based solely on the Pearl experience. Sadly, there was no similarities between these trips other than the Norwegian logo on the side of the ship. Lows of the trip: - Ship was extremely over crowded and has one of the poorest layouts I have ever experienced. Seriously- so unbelievably crowded. We couldn't attend most activities. - The Epic was tired with wear and tear seen throughout. I heard 5 years since dry dock from other passengers. - There was zero deck space nor enough chairs to accommodate even a fraction of the people onboard. Sea days are typically a highlight, but a nightmare on the Epic. - The adults "Spice H20" is a complete disappointment when compared to the Solarium on Royal Caribbean ships. The pool was tiny and it did not feel upscale or premium at all. - The evening entertainment options were lacking for a ship of this size and the venues could not accommodate the demand from passengers. - Disembarkation was nothing short of horrendous. It took one hour and forty minutes from the time we walked out of our state room to the time we made it back on land. (Think day after Thanksgiving shopping crowds on a cruise ship with luggage) We stood in one overcrowded stair wells for over 30 minutes before Norwegian staff encouraged people to board elevators going up only to ride back down. It was an embarrassment and so unprofessional. I walked off the Carnival Conquest and the RCCL Oasis of the Seas last year no sweat so I have no idea why this chaos existed on the Epic. - Received a $60 bar charge (remember we had a drink package) on my invoice the day of departure which lead to an additional 20 minutes at guest services to dispute and resolve. Pro's: - Room attendant was polite and attentive - Dining was acceptable overall and timely - Priscilla Queen of the Desert was edgy and fun - Facilities were enjoyable on port days when everyone else was off the ship - Maltings Bar was peaceful and had good service - Buffet handled capacity well and could always find a seat. I recommend that you all weigh your options before you put down your hard earned vacation dollars on the Norwegian Epic. Norwegians innovations and concepts were flawlessly executed on its smaller ships like the Pearl. I don't think they were able to scale their services adequately on these newer mega ships and therefore I'd look elsewhere. Read Less
Sail Date April 2019
My husband and I have been on several Norwegian cruises (Escape and Jade) and decided to go on the Epic. The good: embarkation process took about 30 minutes -buffett food was decent - most of the staff we dealt with were ... Read More
My husband and I have been on several Norwegian cruises (Escape and Jade) and decided to go on the Epic. The good: embarkation process took about 30 minutes -buffett food was decent - most of the staff we dealt with were friendly-comedians were hilarious-food allergy attendants were very knowledgeable- main dining restaurants were very good- The Beatles musicians were fantastic The bad: The shows were terrible and there were no family appropriate show options. All of the game shows were held in the attium where the seating was cramped and it was difficult to hear. The casino was right in the middle of the ship so you had to walk through smoke to get to restaurants, shops, etc,. The few options that were family friendly cost an additional fee and were always booked. Disembarkation was the most unorganized thing that I have ever seen. Lines in every direction without any guidance from staff. It took us three hours to get off the ship. We were oin our disignated area at 7:45 when rhey called for us and did not get through customs until 10:45. It was a complete nightmare people breaking in line and no one there to direct you where to go. When we asked where to go we were told to follow the line. The design of the staterooms was terrible. The toilet area was tiny and and there was no privacy. My husband and I kept waking each other up because the toilet was so loud when flushed. The bed was wide, but it’s curved which makes it shorter. I am 5”8 and my feet were hanging off the end of the bed. The ugly:The ship was dirty- our stateroom 11179 was disgustingly filthy. When we entered our stateroom there were crumbs on the bed, the floor and the carpet was stained. We asked our steward to vacuum our room and he apologized and cleared the crumbs. I noticed a stain by the bed where someone had thrown up on the wall and it had obviously ran down to the carpet. I showed the wall to our steward and he said “oh that is an old stain, but I will try to clean it”. As he was cleaning the stain and the dead bug that was smooshed on the wall he picked up a sleeping mask and handed it to me. I explained that the mask did not belong to me and he apologized. In summary, I will continue to cruise , but I will never go on the Epic again. Read Less
Sail Date April 2019
Norwegian Epic Ratings
Category Editor Member
Cabin 4.0 N/A
Dining 4.0 3.8
Entertainment 5.0 4.0
Public Rooms 4.0 3.8
Fitness & Recreation 4.0 N/A
Family 5.0 3.9
Shore Excursions 4.0 N/A
Enrichment Activities 3.0 N/A
Service 4.0 3.8
Value for Money 4.0 N/A

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