13 Norwegian Epic Cruise Reviews for Romantic Cruises to Bahamas

HORRIBLE EXPERIENCE! Started off from usually getting a bottle of sparkling wine in the stateroom since I’m a rewards member.. no bottle. When I asked why they said it was too short of cruise for one. Next they had us trapped on the ship ... Read More
HORRIBLE EXPERIENCE! Started off from usually getting a bottle of sparkling wine in the stateroom since I’m a rewards member.. no bottle. When I asked why they said it was too short of cruise for one. Next they had us trapped on the ship the whole time since they claimed at one of two ports the waters were too rough to tender (they were just as calm the day before we were at port) they did nothing for us! They easily could have rerouted us or asked us to wait a few hours before the waters were up to their standards. They got on the intercom and said how they planned a bunch of new activities to make up for it(yeah right) I had a first time cruiser with me as well and you can imagine his first impression! He never wants to cruise again! We felt so trapped with no where to go! The food was ok but if you wanted a drink at dinner forget about it! I had to wait until I almost had my dinner before a drink even showed up! If I wanted another I had to order as soon as the first one arrived. One last thing is our room attendant was very nice but when we would leave and move the thing to “make up cabin” on 2 different occasions we came back to it on “do not disturb” and an unmade cabin and no fresh towels- I had to track someone down for fresh towels. (Probably some kids in the hall) but they should only have these buttons available from inside the stateroom so no one can change it. We are paying a service fee for what? I made my own bed 2nd. Overall I had a horrible experience I’m really not sure if I will cruise Norwegian again.... it was definitely an EPIC FAIL Read Less
Sail Date March 2019
We have never cruised before and this looked and sounded amazing. We flew in the morning of and out the afternoon we got back. Embarkation ad disembarkation went smoothly. Much of this ship has been renovated, some they are working on. Our ... Read More
We have never cruised before and this looked and sounded amazing. We flew in the morning of and out the afternoon we got back. Embarkation ad disembarkation went smoothly. Much of this ship has been renovated, some they are working on. Our Balcony stateroom was nice but every single time I went to enjoy our balcony, someone was smoking on another balcony. This was a huge disappointment as I absolutely hate smoke/fumes of any kind. I was bummed I hadn't thought of this being a possibility, I may have saved some money by not getting a balcony. Most activities on the ship cost extra money which is very unfortunate. We did enjoy ping pong which did not cost extra. The bowling is $7/game and they have a bunch of games/contests/raffles but they all seemed to cost money to try to win. We enjoyed Atlantis in Nassau. Our second stop was cancelled. They announced the morning of that the weather was too dangerous to take the tenders to the island 'as we could see' which was not the case, the weather looked absolutely gorgeous and the island looked awesome. We weren't aware prior to cruising that we would have to take a tender to get to that island and it really was never clear to us that the weather was bad. I would always rather be safe than sorry but it seemed like they were making money off of the cruisers as many activities were added for an extra fee that day. The APP was a joke. It let me make a reservation in the main dining room Manhattan for a jazz brunch for Sunday so that's what we planned on only to find out there was no such thing and to have to run to the buffet to try to get some breakfast as they were clearing all of the food away. We spoke to 7 different people and no one ever really acted like they were sorry, it was just like oh well we don't have such a thing. I was like well I didn't make it up, you can see that I made a reservation that someone else created as an option. Finally the 7th person said he would email someone in hopes that it doesn't happen to somebody else. One of the previous people stated that she had heard of it happening before. No credits or anything to try to make anyone feel better about anything else. I was hurt in the room, the tissue box holder fell out onto my knew. I called and they said they would send an ice pack right away, it never came. Our toilet was backed up at one point and I called and someone was supposed to come, the next time we were in the room a few hours later, no one had come so I called again. The main dining rooms had excellent food. The service was usually fine but most workers on the ship do not smile or say you're welcome no matter how many times we said thank you. A few did. The entertainment was not amazing. We liked a singer/piano player, Arvin. The Ice Bar is a huge rip off, $25/person to stand in an old freezer and drink two terrible drinks. The guy who sold it to us said the drinks were unlimited for an hour and the guy on the inside said it was just two drinks per person. Several times on our trip, one employee would say one thing and another would say something different. It would have been nice if everyone was on the same page. It was just my husband and I, our kids stayed home. We might cruise again but if we do it would definitely be with another cruise line. Read Less
Sail Date March 2019
My husband and I picked this for our 2nd year wedding anniversary. While we overall still had a nice time, the staff really didn't seem to be able to keep up or pay attention to the guests. Most of the bartenders we ran across ... Read More
My husband and I picked this for our 2nd year wedding anniversary. While we overall still had a nice time, the staff really didn't seem to be able to keep up or pay attention to the guests. Most of the bartenders we ran across seemed rather cranky and only half paying attention. I ordered 2 drinks at one point and my husband ordered 1. The bartender acknowledged all 3, then only brought back one and seemed annoyed at having to go make the other 2 when he asked again if I needed anything. There were also several occasions where food was ordered, took a good while then came to us incorrect. Either condiments missing or just completely wrong. I ordered a steak from cagneys medium with peppercorn sauce and it came well done with no sauce but by that time we had already waited a good while and I didnt feel like waiting any longer. My mother in law coincidentally ordered another cut of steak well done and it came medium rare the first time so she sent it back just to be put on for a little while longer and they brought back a fresh one that was even more rare than the first. Similar thing happened at osheens. ordered fries with a side of ranch. Fries came 30 minutes later with no ranch. Granted these are minor things but when it seems to happen every time several days in a row it can get rather discouraging. I think it all boils down to the staff being overwhelmed and therefore just throwing the stuff out there. It was all good food, dont get me wrong, but it's not always what we ordered and the portions were usually very small for the price. Entertainment on the other hand was top notch. We really enjoyed the comedians as well as the cirque dinner show and the teppenyaki hibachi restaurant. The pools...well...I'll never understand why they would only have 3 very small pools for people outside the haven to access on a cruise with 4 thousand people. Unless you wanted to sit on a stranger's lap you weren't getting in. Which was a bit disappointing but we found a nice set of lounge chairs on the deck near spice h20 to spend our time. I would say it's worth a shot if you have patience like I do. I rather enjoyed the cruise. But if you have limited patience like my mother in law, you'll really want to be careful of when you go because 2-3 bartenders in a crowd about 6 people deep all around the pool bar can be a bit painful. Read Less
Sail Date March 2019
Me and my boyfriend booked a four night Bahamas cruise on the Epic for our first cruise. We are both college students on spring break in our early 20's, we got the drink package and it was well worth it. The first night we were very ... Read More
Me and my boyfriend booked a four night Bahamas cruise on the Epic for our first cruise. We are both college students on spring break in our early 20's, we got the drink package and it was well worth it. The first night we were very impressed, we thought the staff was very friendly and attentive. The first full day we stopped in Nassau and has a great time at Atlantis. The second day we were supposed to go to Norwegians private island, Great Stirrup Cay, where we were excited to have a relaxing beach day. However, that morning the caption announced we would not be going to the island due to adverse weather conditions. Since this cruise only had two stops, we were extremely disappointed. I understand that they cannot control the weather, but what we found to be strange was that the weather seemed fine. It was sunny, blue skies, and the water was calm. The cruise line must be very cautious to even small waves due to elderly or maybe drunk passengers, which is not fair to those capable of riding the boat to the island. We ended up being on the boat the last few days instead and ran out of things to do since most onboard activities cost money. The water slides were fun but the pools were gross and crowded. We found the dining to be very good and loved that we could eat when we wanted to, but ended up having to repeat some food options. We had a family balcony cabin which we loved. However, I will say the bathroom is not very private. Being a couple, we did not mind this at all as we share a bathroom at home but I could see how it could be awkward for some people. Lastly, the disembarkation was VERY disorganized and it took an hour for us to get off the boat. There were no clear lines and the staff was standing around doing nothing to help people where to go. Read Less
Sail Date March 2019
We love the Epic for many reasons--but the biggest reason is because we got married onboard last year. We decided to go this year for our one year anniversary. I do love this ship--great food, great drink package, and lots to do! My ... Read More
We love the Epic for many reasons--but the biggest reason is because we got married onboard last year. We decided to go this year for our one year anniversary. I do love this ship--great food, great drink package, and lots to do! My biggest complaint is the pool bar service. You have to wait and wait to get a drink. Even at the adult-only pool, there is ONE person walking around taking drink orders and usually they disappear. If I could fix one thing--it would be more bartenders. They are very overworked and you can tell by their service and attitudes. Here are some drink package tips we learned: You can not get 2 drinks at a time on one card, but you can get a double. Specialty coffees are not included unless you get a shot of Bailey's or some sort of alcohol--crazy, right? I do wish water bottles were included. Our balcony stateroom was very comfortable and the layout is very different and unique. Our room steward, R.C. was so nice and accommodating. As far as dining: We ate dinner in the specialty dining rooms each night. La Cucina is nothing to write home about. Moderno and Cagney's on the other hand were OUTSTANDING!! I highly recommend them both. I'm not a buffet person, so we ate breakfast at Taste (very good) and lunch at O'Sheehans (I like the wings!) If a mega ship is not for you, I would not recommend it. If you like a TON of dining options, activities, and new people to meet--I highly recommend it! Read Less
Sail Date March 2018
Went with another couple for his birthday. Restaurants were very good but that’s all I can say. Total disorganization getting on the ship. Took 2 hours. Free drink package for everyone including drunk college students. Not a prude but ... Read More
Went with another couple for his birthday. Restaurants were very good but that’s all I can say. Total disorganization getting on the ship. Took 2 hours. Free drink package for everyone including drunk college students. Not a prude but what I saw was horrible. Not enough waiters or bar tenders for “free” drink package. Had to lay money on the bar to get noticed. Took about 45 min to get a drink. Nor’easter couldn’t dock at islands. To top it off someone either jumped or fell overboard so we had to turn around which delayed getting back by 2 hours. Then NO bag tags in the room so no one knew to get them at guest service so “everyone” had their bag with them to get off ship which took 2 hours. Complete nightmare. Never never again will I cruise Norwegian. Hire more bar tenders that can speak clear English also. Read Less
Sail Date March 2018
Got a great deal from travel company. First time on Norwegian but it will not be the last. The embarkation and disembarkation was very easy with no problems. The ship was beautiful. Cabin was clean, cozy and comfortable. The balcony was ... Read More
Got a great deal from travel company. First time on Norwegian but it will not be the last. The embarkation and disembarkation was very easy with no problems. The ship was beautiful. Cabin was clean, cozy and comfortable. The balcony was large and spent lots of time on it. Food was very good and lots of it. Celebrated an anniversary and staff made it very special. Loved the Epic Beatles show. Service was the best. Breakfast delivered to our cabin every morning on time was a treat. Only one shore stop in Nassau and enjoyed walking around town going into shops. We are going to cruise again on Norwegian as soon as possible... Look forward to going to other destinations on Norwegian. It is very easy for us to sail from Port Canaveral instead of driving more than three hours to Ft. Lauderdale or Miami. Going to contact travel company very soon. Read Less
Sail Date March 2018
We chose the Norwegian Epic for our annual vacation because of the Haven experience- which we thought to be worth the price for a great restaurant, private pool/deck, concierge, and upgraded room. We want to warn other cruisers of the ... Read More
We chose the Norwegian Epic for our annual vacation because of the Haven experience- which we thought to be worth the price for a great restaurant, private pool/deck, concierge, and upgraded room. We want to warn other cruisers of the banging/slamming/heavy footstep noise in our Haven room due to its location on the ship. We expected a spa-like, quiet and upgraded room based on how the Haven Spa Suite is advertised. What we got, however, was an incredibly noisy room that was situated right under... the chemical storage room for the pool deck?!?! I can't imagine a worse idea for the "serene" experience that Norwegian charges a premium for. The ship's cleaning and maintenance staff run up and down the metal staircase and slam the metal storage room door right over the "serene" Haven room (cabin #14151) every night from 8 pm until 3 or 4 am. Our concierge staff, who were billed as attentive helpers for the Haven guests, all claimed to have no recollection of anyone ever complaining of the noise before us, and attempted to solve our problem the same way every night- by simply sending someone up to the main pool deck to rope off the human-sized chess set about 150 ft from our cabin's ceiling. They continued to insist that they were solving the problem even after we explained to them that we spent a half hour on the deck at 1 am figuring out it was the chemical storage room noise that we were hearing. After three nights of this, we felt like we were at the end of our patience with the concierge and instead called the ship's telephone operator, who quickly verified the noise with the crew chief and within two hours, was able to give us another room to sleep in for the last night. In just two hours, the ship's operator was able to solve a problem that the concierge staff had been dragging their feet on for three entire days and nights. We ended up getting one night of quiet rest- in a small, non-Haven, interior cabin- on our entire vacation on the Norwegian Epic. The food at the Haven restaurant was pretty good- small lamb chops over potatoes, steaks, seafood dishes mainly and I was not disappointed with any. The waiters were all great and some even remembered guests' names. We had a lot of fun at the dueling piano bar on the first night, and found all the drinks to be way above what we expected- they were strong! Our excursions were both cancelled due to weather. Perfecto,our steward, was the star of our customer service experience- always happy and smiling, and remembered our names from day one. Despite this, we will never waste our money with Norwegian again. Read Less
Sail Date March 2017
I chose this cruise because of the special deals available. I chose a Spa Balcony room (identical to the regular balcony rooms except different color bed covering. We were in room 14141, which has a unique larger balcony shaped like a ... Read More
I chose this cruise because of the special deals available. I chose a Spa Balcony room (identical to the regular balcony rooms except different color bed covering. We were in room 14141, which has a unique larger balcony shaped like a trapezoid. We asked our cabin steward, Perfecto, for lounge chairs and he brought two down for us. The only downside to the larger balcony was that it didn't offer as much privacy. If you stepped out of the square area you could see the other balconies next to you and below and they also could see you. It was right below the pool deck so we heard some chairs being moved around in the mornings but only if we were out on the balcony or had the door open. The room was pretty soundproof if the doors were shut. I've always wanted to cruise on a big ship with lots of activities but most of those are 7 day itineraries and so when I saw this 3 day cruise I was intrigued and excited. I read the reviews before hand about the unusual design of the cabins and was not daunted. I was traveling with my husband but if I had been traveling with a girlfriend it would have been awkward showering and using the toilet because it's just frosted glass. There is a curtain but if someone opens the door to the cabin you are there on the toilet for the hallway to see. Embarkation: The embarkation was pretty smooth but began the negative comparisons to other cruises I've been on. Fortunately the Epic was the only ship in port that day or it would have been worse. Took us about 30-45 minutes from the time our shuttle dropped us off to go through security and get on the ship. Ship Design: The ship itself was underwhelming. I only felt like I was on a big ship when I got in the elevators or had to wait for them. I've only cruised on smaller Royal Caribbean ships before, this was our first cruise on NCL. I missed some of the standard things on those ships like the Atrium area, usually open to 5 or more floors with sweeping staircases and glass elevators. The Atrium on this ship was pretty small and consumed by a huge screen TV over 2 floors. There was a three story open area over the Taste dining room but it was just okay. The other big negative for me was that most of the 6th floor was consumed by the Casino and was open to the 7th floor. For some reason the 5th floor was not accessible from one side of the ship so elevators dropped you off at the 6th floor and you had to walk through the casino to get to the other side of the ship to go down to the 5th floor. The smoke smell was everywhere. If we needed to go from one side to the other on the 6th floor we'd walk up one floor and then back down again to avoid it. The pool deck was nice and slides were great. There was not really a good dance area on the pool deck for the sail away party because everyone was standing at the bar to get drinks. Entertainment: The quality and quantity of choices was good, but getting a seat was difficult. For such a big ship they have pretty small venues and so they 'sell out' of tickets pretty quickly and only the main shows are available to book in before boarding. If you don't have a ticket you can wait in a standby line until 10 minutes before the show starts, so even if you have a ticket and you don't arrive 10 minutes in advance you may not get a seat. The main shows are Burn the Floor, a sexy ballroom show. I'm not sure what the 'plot' of this show was, it tried to have a plot but it was really just an excuse for dancing, and the dancing was really good. I don't know how they have the stamina to dance like that for 45 minutes! We did not see the Priscilla show due to it's content (drag queens) but I was glad that was mentioned up front and in the cruise daily the show was rated PG-16. Would have much rather seen the Blue Man group that was formerly on this ship. We saw a good, family friendly comedy routine but missed our reservations for the comedy/magic show because we had to wait to get a seat in the main dining room (Before the cruise I had made reservations at 6:30 originally for dinner and the show was at 7:30 so we tried to go earlier but because we didn't have reservations we had to wait to get into the main dining room and missed the show). We did get to see the Epic Beatles, which were great. There was also an 'Escape Room' activity in the Spiegal Tent. We couldn't get tickets to it before hand but we stood in the standby line and were able to get in. It was a magic themed escape room activity, about 45 minutes of trying to solve puzzles and link together clues to figure out the magic words to release us from the room. We were broken up into teams of 8, maybe about 10 teams? I'd never done an Escape Room before and it was a unique addition to the activities, especially for the day at sea. We also did a samba class led by one of the dancers, held on the atrium floor. It was crowded and hot but we had a good time. Because it was just a 3 day cruise we didn't get to enjoy some of the other activities like Rock Climbing. My husband was hoping for a basketball tournament or shoot out or something but there was nothing planned, just open play on the court. The best part of the cruise for us was enjoying the Spa Thermal rooms. Because we booked the spa balcony room ($429 when regular balcony was $399) we were just steps away from the spa and had passes to use the whole cruise (if you were not in the spa cabins you could purchase a 3 day pass for $129, but only a limited number were available to purchase before the cruise and the first day). There was a changing area with robes, 4 saunas, 3 hot steam rooms, a large balcony on the back of the ship with loungers, flavored water and teas and fruit, heated thermal tile loungers, and a large thermal pool with different areas to rest and relax. We loved the jets you could stand under to have a massage, but didn't like how it sprayed everywhere. It was great to have a place to get away from the crowds. The pool deck was always busy and the 'pool' in the adults only area was kind of a joke. It could fit about 4 people in it without feeling awkward. I can see why people pay extra to be in the Haven suites with their own dining and pool and spa. Dining: When we booked we got the Ultimate Dining Package 'free' (just had to pay the $20 of taxes). It came with three meals in their specialty restaurants. I booked one reservation when I booked the cruise but going back to the website a few days before the cruise there were no more reservations available to book. When we got on board at 1pm we went to the desk to book reservations and were able to get a table at Cagney's, but not until 8:45. Teppenyaki was booked up for that night. After eating at O'Sheehans (good, but just okay) we went back to the room to try and make other reservations on our TV in the stateroom, easier than standing in the line. There was not much available on the 2nd night and only a few slots available the third night for our specialty dinners. I'd booked Moderno for the 2nd night but was trying to work around the comedy show so I ended up booking Teppenyaki at 5:00 and Moderno at 8:45 for the third night. If it sounds stressful with all these bookings, that's because it is! When the third night came around we couldn't make it to Teppenyaki by 5pm and tried to get our reservation for Moderno moved up to no avail. We waited for about an hour right after they opened but they did not have any cancellations until a few moments after we'd left. We tried to get into Shanghai's but they had a 30 minute wait and so we ended up having to go up to the Garden Cafe for some appetizers because we were so hungry. So we only ended up using two of our three meals at specialty places. The pros were that they were the best two meals we had on ship. Our appetizers at Cagney's were incredible. Even though it's 'al a carte' if you have the specialty package you can choose one appetizer, one soup/salad, one main dish and two sides (not sure if dessert was included, we were too full to ask). Sadly, my filet mignon was dry but my husband liked his, but the creamed spinach made up for it. Moderno the Brazilian steakhouse was very good, hubby enjoyed all the meats. We did find out that we could have used our UDP towards the sushi place, just paying an extra $7 each for unlimited sushi, and I think it also was good towards the Cirque show because online before hand it gave me reduced prices for that show, but we did not opt to see it. Dinner in the Manhattan was just okay. Since we were having steak and meats on the other two nights I was hoping for a fish dish and was sad there was no salmon on the menu. I ended up getting the breaded flounder and hubby got the tilapia. Mine was just upscale fish sticks. Dessert was wonderful, his tiramisu and my chocolate lava cake were amazing. Crowd: Epic's schedule offers very few 3 night cruises. They were offering a lot of specials and low prices when I booked. I think many people chose the Ultimate Beverage Package as one of their 'free' items and were determined to get the most out of it. It was also spring break time but we encountered lots of drinking and inappropriate conduct. I asked a lady to take our picture and then she went on to tell us all about the very rude people they ate with at Teppenyaki. The woman telling me the story had been drinking and told me how the family they ate with were so bigoted and were getting mad because their group was loud (and probably obnoxious), even going so far to say they had said if they had guns they would shoot them all. Yikes! Made me glad we didn't eat with either of those groups! We politely thanked her for the picture and moved on. People in the elevator were cussing and then realizing the presence of kids they tried to 'use good language because of the babies'. I felt uncomfortable leaving a 12 year old girl in an elevator on her own with four guys. One guy was vomiting on the tender boat after spending the day ashore drinking. Honestly I was glad to get off the ship to be away from all the drinking and smoking. I get that it's vacation, and we had a few drinks too, but it seemed like drinking and partying was the main reason most people were there. There were very few families or older couples. Ports: We only had one port, Great Stirrup Cay. They were doing some construction on the end of the island near the cabanas and so I felt bad for the people who had spent a lot of money on a cabana sitting next to a construction site. I think they stopped the beeping around 10am though, thankfully. The island was nice, the self guided snorkeling was okay, nothing much to see except the wildlife. They don't have anything like on Cococay where there are rest areas and markers showing the sunken plane/cannons, etc. Food was fine on the island, the taco bar line took too long. And no shredded cheese? What kind of taco bar doesn't have cheese? Should have had two areas for the toppings. Excursions: We booked a parasailing excursion (bucket list!) and were so excited about it. Online it looked like we needed to take an early tender and that the parasailing was from 8/9-10am. But when we got our tickets in the room it said to meet at the info booth between 10am-noon to book a time and that it was first come first served. Since we wanted to be back on the boat around 2 or 3 we wanted to get an early slot so we got to the info desk a little before 10am. We were so disappointed to find out that all the 10, 11, noon and 1pm slots were already taken and the earliest we could get was 2pm! The lady said that they had people showing up earlier and because the weather was good they had some groups go early so they couldn't tell people to wait to sign up. I pointed out that I had followed the directions and was basically penalized for it. It really messed up the plan for our day and I ended up not getting pictures of our parasailing because our underwater camera needed to dry out after snorkeling. They offered to refund our money but this was a bucket list item and we still wanted to go, just bummed that we couldn't do it when we'd wanted to. Summary: Everywhere I saw it talked about Freestyle Cruising, 'Feel free to follow the sun instead of a schedule'. The fact is that if you wanted to be able to go to anything (specialty restaurants, shows) you needed to make a schedule and stick to it in order to not sit around waiting to get into dinner or shows. Throughout the cruise we kept saying, 'I liked how Royal Caribbean did this or that better' and so we probably won't return to this ship or NCL for future cruises. Read Less
Sail Date March 2017
The good: Getting on and off the boat great job Norwegian! we had the free drink package and Meal upgrade with our cruise, this was really nice and the food at the upgraded restaurants was awesome! The shows that we were able to make ... Read More
The good: Getting on and off the boat great job Norwegian! we had the free drink package and Meal upgrade with our cruise, this was really nice and the food at the upgraded restaurants was awesome! The shows that we were able to make were really good maybe the best that we had seen on a ship. The Bad: The rooms, read my comment below about the rooms. Getting to the bars because of everybody having the drink package was almost impossible a lot of times especially around the pool. The food in the main dining area was a little below average to me. It also didn't seem like the boat had enough activities going on at the same time so people were crowded into certain areas at the same time so it felt like the boat was always very crowded. My opinion: If you're wanting a cruise to drink a lot, good food and to just to carry you from port to port you can't beat this Cruise. If you were looking for activities maybe having kids alone with you or you would like to do things on the boat then I would say choose another Cruise Line or different ship. Read Less
Sail Date March 2017
Celebrating 48th anniversary and no mention of it in any way on cruise. This was our 38th cruise and the worst of any. No cabin steward or day planner for 2 days and never met cabin steward. Not enough personnel to take care of cabins. ... Read More
Celebrating 48th anniversary and no mention of it in any way on cruise. This was our 38th cruise and the worst of any. No cabin steward or day planner for 2 days and never met cabin steward. Not enough personnel to take care of cabins. Closed off access to cabins sometimes for cleaning rooms. Rooms being clean from morning till evening with hallways half blocked with cleaning buggies and cleaning materials. Casino runs entire length of 6th floor where some shops are and smoky all the time. Any time dining was a joke. 4 shows and 2 were pay shows. I could go on and on; but to no avail. This is my last cruise on NCL. Went to guest services about room conditions and was told to go back to room and call House keeping and ask for supervisor. Supervisor will meet us in room for us to explain our complaint to him. REALLY! I lost it at that time and loudly explained to gentleman at guest services that he should fix this problem and left. Never on NCL again. Read Less
Sail Date December 2016
My husband and I have always sailed on Carnival, but we saw this Norwegian deal and decided to give it a try, for our wedding anniversary. Embarkation was a breeze. We got to the port of miami about an hour before the ship left, and were ... Read More
My husband and I have always sailed on Carnival, but we saw this Norwegian deal and decided to give it a try, for our wedding anniversary. Embarkation was a breeze. We got to the port of miami about an hour before the ship left, and were on board immediately and able to go to our room. AS soon as we got on board we smelled a horrible sewage smell, that followed us down to our room as well. The room's carpet smelled of urine, and the bathroom set up was terrible. Upon showering I realized the drain was clogged in our shower and drained very slowly, so we had to shower in two inches of water the entire trip. We NEVER met our cabin steward. No clue who he was. We never got the cute towel animals that Carnival leaves either. The room seemed very outdated but we were not too concerned as we don't spend much time in there anyway.... There were two buffets on the pool deck, one outside, one in, but had the same food. The same thing was served almost daily. The food was sub par at best. EVERYTHING, even the salads had meat in them, and being a vegetarian/vegan this made it hard for me. I did find a vegetable curry one day, but I don't really like curry so it was just "ok". One morning at breakfast I saw brown sugar, raisins-all the items for oatmeal-but no oatmeal. I asked a female behind the counter and she said, "yes" and just kept working....maybe she didn't understand me. Aside from the rude service at dinner, not so tasty food, the shows were great and we enjoyed both the vegas show and mo-town. We got up and left during the comedy show. Boo. Not funny at all. We did not get off at the private island, but did tour Freeport. We did not do any of the excursions, but the shopping was fun. The weather was wonderful and we didn't know if it was the captain or the what but we barely felt the boat sway at all. Getting off the ship was super easy. No long lines, and we pulled our own suitcases out. All in all, if we got offered to cruise on this ship for super cheap or free we would do it. If we are paying? No way. We will stick with Carnival! Read Less
Sail Date February 2014
OVERVIEW My husband and I went together. This was our 2nd cruise. Previously, we went on the Carnival Imagination to Key West and Cozumel. We absolutely loved going on another cruise, and Epic was definitely an experience worth having. If ... Read More
OVERVIEW My husband and I went together. This was our 2nd cruise. Previously, we went on the Carnival Imagination to Key West and Cozumel. We absolutely loved going on another cruise, and Epic was definitely an experience worth having. If you want to experience great entertainment, then Epic is an excellent choice. ARRIVAL We took a risk and flew into Miami the morning of our ship's departure. Luckily, we arrived on time. Boarding, as everyone before me has said, is fast and easy. Also, don't worry about packing hand sanitizer; being such a large ship with over 4,000 passengers, Epic pumps out sanitizer everywhere to dissolve any Norovirus! As soon as we got onto the ramp to board, our hands were getting sprayed with sanitizer. Our rooms were ready as soon as we boarded, so we dropped off our carry-ons. By the way, NCL has nice little plastic bed protectors so you can put your suitcase on the bed without making the bedding dirty. As a clean freak, I appreciated that! ROOM We had a balcony room on Deck 13. The balcony was your average cruise sized balcony with two chairs and a small table. Unfortunately, smoking is allowed in balconies, and we always went back into the room due to the smoking. The 2 twin beds were pushed together into a King bed at our request. The mattress and bedding are excellent! We had a sofa that folded out into a bed as well. There were numerous but small storage areas throughout the room: above the bed, under every counter, and near the ceiling along the long walls. In fact, you can find extra bedding above the bed. Sadly, despite so many storage spaces, many of the spots are too small to be useful or too hard to access (like the ones near the ceiling). Another negative is that there is no space to walk whatsoever. My husband and I had to take turns getting around the room. Also, as others have mentioned, lighting is not the best. You can definitely make do and put on make up (it helped that we had the balcony to let in light). BUT it is still pretty dim. I wouldn't say its much worse than any other ship, though. As for the infamous bathroom situation- you walk into your room, and one side has an enclosed toilet, and the other has an enclosed shower. Both are enclosed with a foggy glass. Past the shower, is a little counter and then the sink. I appreciated that this set up allowed the shower to be bigger compared to other ships. However, I didn't like that the there was carpeting between all three parts of the bathroom, and nothing was connected. As far as the privacy...that's not an issue if you live with the person you are traveling with. Also, there is a curtain you can pull out to separate the bathroom half of the room from the rest of the room. This pretty much guarantees "visual" privacy. For those worrying about sounds/smells, not so much privacy. BUT AGAIN, you don't get much of that in any other bathroom set up either due to space constraints. Don't let the bathroom set up keep you from trying the ship is my main advice. DINING Dining options have been discussed by everyone a lot. And, you can find all the dining areas/restaurants discussed in detail on the website. So, I'm not going to do a list of every restaurant. Its important to note, that there is the main buffet called the Garden Cafe. Each food station is replicated 4 times in the Garden Cafe, so if the line for dessert is long, just walk to another side of the buffet where there will the exact same dessert station. You can find Burgers, Asian, Indian, Comfort foods, Ice cream, Pizza, and Salads regularly for lunch/dinner. For Breakfast, there are always omelette stations, pancakes, waffles, meats, cinnamon buns, etc. You will not lack for variety. Compared to carnival's buffets, the buffet is much tastier on NCL. The dining rooms on board, which have no extra charge are Taste and the Manhattan Room. Taste is less fancy. Both dining rooms serve the exact same menu for lunch and dinner. So, the only difference is if you want to get dressed up more to go to Manhattan or dress down and be at Taste. Also, for Lunch, it is the same menu every day on the ship in the dining rooms. Carnival definitely did BETTER! There was more variety and better flavor. NCL had some sort of cheese/hollandaise sauce for several dishes, which tasted like off brand Velveeta. Also, Carnival is famous for their chocolate melting cake. We learned that NCL is famous for their Cheesecake- do try it at least one night. It is incredible! All dining on the Epic is your time dining. You can come any time. Due to this, there can be a wait at peak hours. They will give you a voucher for a soda or glass of champagne at the nearby bar if you have a long wait for a table. Also, if it is busy, be prepared for long waits between courses. We noticed, though, that the Manhattan dining room doesn't have as long waits for food as does the Taste dining room....think this might be due to the kitchen being closer to Manhattan or the kitchen considering Manhattan dining more of a priority as it is fancier. Also, we're vegetarian, and the waiters were not as aware of different dietary needs as on Carnival. On Carnival, they were prepared for Kosher, Gluten Free, Vegetarian, etc... and clearly had options marked on the menu for Vegetarians. NCL did nothing of the sort. Even when I repeatedly asked a waiter if I could eat a certain dish, he would say yes. Later, another waiter told me it had beef broth it. We brought this issue up to the Maitre'd and Guest Services, who both basically stated that if we were not sick, it was not really a problem. I ended bringing this up to the Food and Beverages Director, who gave us dinner at Le Bistro free of charge with a bottle of wine. He also said we should have told the ship ahead of time we were vegetarian so an alternate menu could be arranged. However, that's not what we wanted. We know that the ship caters to the majority. We don't expect special menus; we can find plenty to eat. We just want to be able to trust our waiter when we ask what a dish is made of.... then we can make our own decision as to whether we want to eat it or not. I appreciate the Food and Beverage Director's gesture, but he did not seem to understand this. ENTERTAINMENT There are many choices for entertainment, the big ones being Blue Man Group, Cirque Dreams, Legends in Concert, and Second City Comedy. You will need to reserve the first 3 of these. I highly recommend reserving them online prior to your cruise. All of these, except for Cirque, are free. Cirque has a cover charge and serves a nice dinner. I highly recommend you pay extra for the better seats for the Cirque show. We did not, and got the cheaper seats. It ruined the show a bit as we could not see parts of the show. The show is a mix of comedy and acrobatics and other talents (one lady spun a guitar around with her feet while lying down). If you like a mix of comedy/social commentary/ and plain old "weirdness," you'll love Blue Man Group. They have some audience involvement as well. You can take pictures with the Blue Man group after the show. If I give details, it will ruin the show! We went to Legends which featured 3 performers (Elvis, Katy Perry, and Steven Tyler of Aerosmith). Steven Tyler was incredible, and I enjoyed his performance a lot even though I never really listened to his music before. His impersonation, dress, manners, and singing were spot on. He was everyone's favorite. Katy Perry was terrible. Everyone we talked to did not like her performance. Elvis was okay; mostly a hit with the older ladies, because he walked into the audience to kiss them. Also, they have back-up dancers who dress pretty scantily. I would not bring kids to the show if I had any. At one point, the dancers are wearing see through shorts with thongs on and keep putting their butts in the air. It wasn't even pretty/sexy/whatever... more vulgar than anything. Second City has a few different shows (adult comedy, improv, etc.). We went to their improv show due to being busy with other activities during their other performances. Unfortunately, the improv show was awful. My husband and I have been to our local Dallas comedy club numerous times, and we were bored out of our minds with Second City. I'm hoping its just due to being the improv show- maybe that is not their strong suit. I would like to try and give them a second chance with their regular comedy show in the future. Other entertainment options are the various games, trivia, drinking samplings, etc that are posted daily on the ship's newsletter. Compared to carnival, these activities were not as fun. We did play the couple's match game. They also play movies in the atrium and at the pool. If you join in any of the trivia games, you have to get these little cards signed by ship crew members, which you can then redeem for prizes at the end of the cruise. Also, Epic has an Ice Bar which is open in the evenings. It has a $20 cover charge but you get 2 drinks with it. They give you a parka and gloves to wear into the ice bar, but still dress warmly. My husband and I lasted 30 minutes while wearing sandals! Its a lot o fun. Everything is made of ice including the chairs, decorations, and glasses. There is a sprawling casino, but we did not try anything as we don't gamble. But for those who do, we noted that they had a lot of options. I think what ruins the casino though, is that its just across the whole floor. It doesn't have its own segmented area. Therefore, while you're playing at the slots, families are trying to navigate around you and lines of people at Blackjack to get to the other side of the ship. Same goes for those of us walking around; its frustrating getting through crowds playing casino games and smoking. They really should have made the casino its own space. PORTS & EXCURSIONS We stopped in St. Maarten/Martin, St. Thomas, and Nassau. The ports all focused on shopping. As soon as you get off, all you can access is shopping, particularly at St. Maarten. You have to pay to get anywhere near a beach. But there is a $5-7 ferry, which you can utilize all day long around St. Maarten. We did the Underwater Sea Trek there. It was an incredible experience getting to walk under the water. However, it was short, and there was not much to see. The "artifacts" and "ship wreck" you see are all items they imported and placed around the walkway they made 25ft under water. The helmet is weighted and pretty much acts as an air bubble. The most important thing to do is keep swallowing while under water to reduce pressure (like on an airplane). Don't expect to take pictures here, because you need both hands to hold onto the walkway railing. They do have a photographer follow you around, and you can purchase the CD at the end. It was still a worthwhile excursion for the experience. After this, we just walked around the ships and relaxed on the beach. At St. Thomas, you can get to the beach right away without an extra ferry or bus ride. We did the kayak, hike, snorkel excursion. It was wonderful but too short. You take a drive through the island (about 20 minutes) before you arrive at the excursion location. They give instructions, water bottles, and snorkel gear. You get to kayak through the mangroves, take a short walk through the island, and then snorkel. When snorkeling, you have to go swim pretty far out to see any fish or coral. By the time you swim out that far, they call you back to kayak again. They also have a photographer follow you around to take pictures. You can bring a camera with you, but make sure its water proof as water gets in the canoe. There are also lockers to stow your belongings in if you have things you don't want to kayak with. Finally, we went to Nassau and did the shallow water dolphin encounter. Definitely spring for the deep water one- it was much more fun, and you actually swim with the dolphins. In the shallow water excursion, we only got to kiss the dolphin, pet its stomach and back, and then watch it do 2-3 tricks (total of 30 minutes). The water went waist high as well. Also, it was a bit of a waste of time, because they make everyone who has the excursion come to the location at the same time. So your time with the dolphins could be 2 hours after the people you came with. Basically, you spend those 2 hours watching the other people hang out with the dolphins. Also, they take all the pictures and charge exorbitantly for photos. It was $70-90 for 5 small photos. This excursion took place at the Atlantis resort, so after your dolphin encounter, you can walk through the hotel, their fake Atlantis "ruins," and the hotel grounds--- all of which is very beautiful. DEPARTURE Leaving the ship is not as fast as getting on! We had a flight that left at 9 AM. We were told, if we had an early flight, to come to the casino at 7:15 AM. There was a line from one end of the ship to the other end. And they didn't even check tickets like Carnival did. So, there were people, who just wanted to get off the ship and had flights after 12 PM in the same line. This delayed us a lot, and we barely caught our flight. If you are willing to carry all your own luggage off the ship, then you can get in any line at any time basically. Only people who need their luggage brought down for them have specific times to leave. POOLS/SLIDES The slides are amazing. Try them! If you wait until after 7 PM, they are usually not as busy, especially on nights after the ship has been port. Most people go to eat or go to bed early. Same with the pools and hot tubs- less crowded on port nights. Also, we had no trouble finding lounge chairs any time of the day and didn't notice any "reserving" happening. ALL IN ALL We enjoyed the experience a lot. The entertainment made the ship worth it. Other than that, there was not much special about it. We loved our excursions and being in the Caribbean. In the future, we're probably not going to try big ships regularly. It felt a little too crowded at times. We'd only try them for the "unique" experiences they offer, such as the huge RCL ship that has a boardwalk on it.   Read Less
Sail Date December 2013
Norwegian Epic Ratings
Category Editor Member
Cabins 4.0 3.7
Dining 4.0 3.8
Entertainment 5.0 4.0
Public Rooms 4.0 3.8
Fitness Recreation 4.0 3.9
Family 5.0 3.9
Shore Excursion 4.0 3.5
Enrichment 3.0 3.3
Service 4.0 3.8
Value For Money 4.0 3.5
Rates 4.0 3.7

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