2 Helpful Votes
Sail Date: October 2016
Its my 75th Birthday so we decided to fly to Barcelona and take the western Mediterranean cruise and back to back to port Canaveral. We had the Haven which was so nice but of all the ridiculousness's in the world the placement of ... Read More
Its my 75th Birthday so we decided to fly to Barcelona and take the western Mediterranean cruise and back to back to port Canaveral. We had the Haven which was so nice but of all the ridiculousness's in the world the placement of the haven split between floors and ends of the ship created a lot of running around.we thought the haven meant all those suites are in the same area, but they are not. it seems really dumb to have to leave your room on 14, go to 15, cross from the back of the ship to the front, get on another elevator go to 16 and then you are in the Haven office and restaurant and spa. The regular Spa, is on the 14th floor and we were told by spa personnel, we did not have access, yet we had the key cards that said spa suite. We lost 4 days of spa time because they were not informed of the split. After speaking to David Contreras we were then issued entrance to the spa. New help / Or just not informed I don't know but I wished I had let David know this earlier. I do not like to be billed for Gratuities. Not everyone meets up to the above and beyond service and deserves it. Some should pay me, like the witch hostess in La Cucina. I want to have the pleasure of handing out the tip to those that have helped me and been of excellent service. After all those in the back ground might be doing a great job but they should be paid by the ship, I'm not the employer. I think this is insulting the guests. This ship is poorly laid out. difficult to navigate and hard to get a sense of where you are. Once we started on the transatlantic portion of this trip we were getting better oriented with it but if it wasn't for wanting to get home by ship and not air we would have never chosen the Epic. We love the getaway and the Breakaway and the Spirit. We did book the Haven leaving Copenhagen for next year. Now all I have to do is find a ship that will go to Europe and we will cruise Norway and or the Baltics . Read Less
3 Helpful Votes
Sail Date: October 2015
Our cruise aboard Norwegian Epic got off to a bad start by NCL shortening the cruise from 7 nights to 6 nights from Southampton to Barcelona. NCL promised they would pay for accommodation in Southampton the night before the cruise, so we ... Read More
Our cruise aboard Norwegian Epic got off to a bad start by NCL shortening the cruise from 7 nights to 6 nights from Southampton to Barcelona. NCL promised they would pay for accommodation in Southampton the night before the cruise, so we didn't have to change travel arrangements, we are still awaiting this refund. Two suitcases were given to the porters at Southampton to be sent to our cabin, unfortunately NCL dropped about 20 suitcases into the sea. A small boat was eventually used to rescue all but one. Ours were rescued, but all the contents were saturated with dirty salty sea water. Although the clothes were laundered, some clothes had shrunk and faded, shoes and suitcases were dried but still salty, toiletries, etc., ruined. All NCL could say was that it was the responsibility for compensation by the stevedores at Southampton. As far as we are concerned, our contract was with NCL, not the stevedores. Our whole holiday was ruined by visiting reception and trying to get compensation for our belongings, this is still ongoing, with no offer of compensation yet for our very stressful disaster cruise. It was a cruise which we consider was very bad value for money, as it turned into a very stressful holiday caused by NCL. The layout of our balcony cabin was terrible, washbasin in the cabin, small cubicles for shower and toilet had frosted glass sliding doors with no lock. No privacy whatsoever. Read Less
Sail Date: April 2015
Embarkation was chaotic to get on board the ship. At one point, after methodically calling out group number in sequence, a GENERAL BOARDING announcement was called and a stampede ensued to the doorway. An employee stopped the herd at the ... Read More
Embarkation was chaotic to get on board the ship. At one point, after methodically calling out group number in sequence, a GENERAL BOARDING announcement was called and a stampede ensued to the doorway. An employee stopped the herd at the doorway saying the announcement came from a different terminal. It was at that point it was just impossible to turn the entire crowd around and back to their seats, as was insisted upon. As previously noted, the balcony room was extremely tight with no passing room for 2 people let alone 4 people. Lack of draw space for your clothes. I can understand the failed bathroom set-up. Walls and mirrors in the room were dirty along with with being chipped. I heard the ship was going through some refit in its permanent stay in Europe. Having sailed on both the new GETAWAY and BREAKAWAY ships, the bathroom set up is traditional and large, the balcony rooms are 1/3 larger than the EPIC’s balcony room. The wait staff in TASTE, O’SHEEHANS PUB, MANHATTAN ROOM, housekeeping, casino staff seemed tired, careless and quite bothered. The cabin stewart (Edmundo) was efficient in his work and quiet. He rarely said hello when I greeted him and never mentioned my name. Shanghai’s food was practically inedible. O’Sheehan’s food was cold. The buffet was just ok, at best. The entertainment was lack-luster. The most entertaining was Nadeen the Hypnotist. Legends In Concert had live musicians and were excellent. Some performers in Cirque Dreams were very good, however the dinner was poor. The constant-whistle-blowing-character was beyond annoying and painful. He turned the venue into a children’s show. The Murder Mystery Luncheon by 2nd City troupe was entertaining, but the food was frozen. The tour of the spa area was too constricted when all you wanted to do was to see the thermal spa suite especially after going through the prior embarkation process. The Spa staff were unrelenting in making each guest go through each sales pitch for each service. The usage fee for the Thermal Suite was $269 for the crossing. I understand from other guests, the cost varied without reason. The spa staff was constantly wiping down water and replenishing towels. It seemed the entire staff rarely smiled, except for the entertainers. The musicians on the ship were outstanding, displaying fine musicianship. Debarkation went flawlessly at 6:30am with no lines. I had a great time with some disappointments. Read Less
Sail Date: April 2012
This was the second time I had the pleasure of the EPIC and the first as a solo. I was much more impressed with the EPIC this time. Loved her the first time, but after having more time onboard, was able to find even better reviews and ... Read More
This was the second time I had the pleasure of the EPIC and the first as a solo. I was much more impressed with the EPIC this time. Loved her the first time, but after having more time onboard, was able to find even better reviews and places and entertainment. The fact I was solo, also meant I discovered the exclusive studio staterooms and lounge. I am only 26. Quite young for a solo cruiser. I travel solo as a it means I can do exactly what I want, but more importantly I don't have many family or friends who could afford a journey like this. I booked the cruise, as a fly cruise package, including flights with British Airways, transfers between the airport, hotel and port, a pre-cruise hotel, and porter fees at the hotel and at the port. A Very good package. I booked this through a local travel agent when they were offering 10% off. I flew to Miami the night before. A very nice flight, well served by British Airways staff. At the airport I was met by a NCL rep and transported to an airport hotel. (Sofitel Miami). This was a lovely hotel, room only, but had a starbucks in the foyer, outdoor pool, bar and restaurant. I believe there was also a fitness center. A shopping center was about 10 minute walk away. I was only here for 1 night and I was satisfied. The hotel also had a NCL rep who explained the procedure for embarking the cruise in the morning, and shuttle bus time. The next morning the hotel foyer was filled with passengers for the cruise buses. We were transferred to the port arriving around 12. It was unclear at the terminal where to go. On my documentation I had down a terminal for check in, but this was closed. As the ship was only half full I anticipated that one terminal was closed for this. There was a queue for security of about 30 minutes, but check in was quick. Unfortunately I wasn't directed to the latitudes check in. (I was entitled to). I somehow missed picking up a daily - noted passengers carrying these after security, asked and got one at check in. Was able to board the ship straight after check in. Had the cringing picture before getting on board... wish I could opt out of these. We embark the ship on deck 6 by the theatre. Met by officers welcoming you to the ship. Very nice atmosphere. Sooo, what facilities: The EPIC has pretty much everything you could ever need for a lengthy vacation: Mandara Spa and salon, fitness center 2 pools on the main pool deck, 1 pool in Spice H20 - bar at the back, adults only About 6-7 Jacuzzis, a couple adult only 3 water slides 2 main dining rooms, Irish bar (24 hour food) and 2 buffets (indoor/outdoor) all complimentary. Various locations for complimentary drinks: tea, coffee, some fruit juices - available all day on this cruise, iced tea and water. Cake and pastries - complimentary from the atrium cafe Amazing entertainment - Blue man group, legends, howl at the moon, jeff hobson, slam allen, twice as nice, and various other entertainment - music, comedy, improvisation.. lots and lots! Private access to studio lounge (for passengers in studio cabins) Could purchase access to POSH (haven area) Currency exchange Art gallery and auctions Photo gallery Cruise consultants available Gift and liquor shops etc etc etc Stateroom: I was in a studio stateroom. Ideal for solo travellers. On some cruises these are cheaper for a solo guest on others slightly more expensive. I view these as a upgrade to a inside stateroom as: -They have mood lighting - Lovely toilet/shower area - Free chocolate every evening - private access to the studio lounge - the only place for getting complimentary cappuccino, espresso based drinks, cakes/pastries/continental breakfast. This is an ideal space to meet fellow solo travellers and was the location of the daily solo travellers gathering. A very well used space. There was also a bar here, open during the evening. - the daily towel animal guessing game in the stateroom each evening was fun. The service on the ship was second to none. This stood out more than my previous cruise. The staff seemed willing to serve all the time. Anticipated needs well. And ALL staff even if walking past will say hello, INCLUDING officers. The officers were very visible and approachable. Several meet and mingles took place during our cruise, the officers even attended the cruise critic meet and mingle. For the cruise critic lunch, a chefs table special menu was created, which is part of the menu for the special captains table meals... very very impressed! I also noted several passengers were offered free bottles of wine, when enquiring at guest services about separate issues even if not complaining. This was especially true of passengers who were on back to back cruises. I totally believe NCL looks after its guests well. I only ate in complimentary dining options, there were numerous speciality restaurants but I didn't feel the need for these as the food was AMAZING!! I ate half and half between the main dining room, and the buffet and 24 hour bar O'sheehans. The menus seemed to be quite mixed, only issue for me was lack of Indian curry options in the main dining rooms, and lack of really spicy dishes. A comment could be made the English style fish and chips is nothing like the real thing... but it was all good quality and I didn't leave any food behind on my plate! Entertainment: Many complimentary options, a few with charges (second city murder mystery and cirque dreams) I was disappointed Blue Man show was exactly the same, so would prefer that show to be revamped with new content. There was an amazing magician on our ship - Jeff Hobson, now cruising NCL and alaska I believe. And many amazing musical acts, all very good. I didn't feel the legends show was upto scratch, was extremely disappointed by the adult feel of the madonna act, and would prefer this to be scaled back to be more family friendly. Activities: LOTS to do on boards, several things on every hour as per the freestyle daily listings. Game shows, talent shows, cooking demonstrations, quizzes, special interest groups... you name it you got it (or can suggest it) A very good team of cruise directors. The highlight for me was the solo travellers gathering lead by Meaghan. Only comment, lets meet just after lunch on a sea day so we can spend MORE time planning activities together, and later on a sailaway day as sailaway often clashed with the meeting. Pool area: I agree the pools could be quicker, but on my cruise perfectly adequate (I didn't go on the cruise to go swimming). Plenty of Jacuzzis, water slides had no queues. Easy to find loungers on this cruise (half capacity ship). Weather; The sea and weather conditions were very good for a TA. WE had a couple of days of windy and choppy conditions, but otherwise, cloudy, temperature mid 20C but due to breeze did give enough sunlight strength for tanning. Port Stop: Ponta Delgada Azores. Highly recommended stop. A unspoilt, island. Wonderful landscape. Ship docks right in the town, so no need for excursion if not required. I took an excursion for $59, took me to pineapple plantation, garden, and several crater lakes. We had a clear day - amazing landscape! Would love to revisit. The excursion, allowed enough time at the end to shop and get souvenirs. Disembarkment was quick, embarkment was quick. There was a alcohol drop off zone. I would definitely do this cruise again. The cost is less than a 7 day itinerary on EPIC and you get more time onboard. Very good value, and as the ship rarely sails full on this itinerary more space to enjoy the facilities without the ship feeling too full. I was able to buy a cruise reward onboard and I'm trying to work out if I want to book the TA next year (via Marseilles) or to try one of NCL's older ships without the studio concept... its a tricky choice. Definitely do the TA if you haven't had chance. Read Less
Sail Date: October 2011
First of all here was no lifejacket or safety muster and when we asked the crew shrugged their shoulders. I thought it was mandatory on board ship. Cabin.. we booked an aft facing balcony stateroom, no problem lots of storage and coat ... Read More
First of all here was no lifejacket or safety muster and when we asked the crew shrugged their shoulders. I thought it was mandatory on board ship. Cabin.. we booked an aft facing balcony stateroom, no problem lots of storage and coat hangers. Although when on the balcony it was noisy, and the ship rocked and rolled even though the sea was calm. Never experienced this on other cruises. Resturants..We felt the resturants were disappointing, Garden Terrace food cold and greasy. Taste and Manhattan ok but very repetitive.One meal in the Manhattan was so bad my husband had to return it and because we could not get any satisfaction from the waitress we called the Maitre ,d who after much deliberation finally allowed us a complimentary bottle of wine but for some reason we couldn,t have it until the next night! Trips.. The trip to Pisa was spoilt by spending 2 and half hours around an Outlet mail, 1 hour around a leather factory and only 1 and half hours around Pisa itself. Enjoyed the Rome and Sorrento trips. The ship is huge which lends itself to being a little souless and deck 15 is a nightmare.. whole deck taken up by the casino which was smoky and the smoke drifted up to the next deck and bar. Other passengers we spoke to seemed as disenchanted as us with the ship and its worth noting the Surcharge of $12 per day each is voluntary but it took 3 visits to the Guest Service to get this removed from our bill and Oh boy there were long faces. The saving grace of this ship is the cabin attendants, waiters and waitresses and bar staff whom we tipped generously. Finally would we sail with NCL again....NO NO Read Less
Sail Date: May 2011
We've just returned from 22 wonderful days on the Epic. We found the staff exceptionally friendly with many greeting us by name. As advertised, the entertainment is superb. The big name acts were as expected: Blue Man Group, ... Read More
We've just returned from 22 wonderful days on the Epic. We found the staff exceptionally friendly with many greeting us by name. As advertised, the entertainment is superb. The big name acts were as expected: Blue Man Group, Legends, Second City. All were enjoyable, especially as the transatlantic sea days provided time for special "meet the performers" sessions for BMG and Legends. In addition to these, there were many other talented performers in bars and the atrium. Our favorite of all entertainment was the Slam Allen Band which performs in Fat Cats Lounge. This New Orleans style blues band was absolutely fantastic. Second City left after the TA. Stephen Sorrentino, a talented musical comedian came on and was very enjoyable. I did not care for the marionette group which also came on after the TA. We did not see the Spanish ballet which came on in Barcelona. Much has been written about the stateroom and bathroom issues. The standard balcony room was smaller than any we'd been in before. The bathroom didn't cause any problems for the two of us but I would not like that style rooming with a friend rather than spouse. Two days into our cruise we were notified that we would need to move due to noise from a repair on the spa above. At this time I requested a handicapped room to make using my knee scooter easier and having a place to park it. We had paid more in order to not have to move during the three cruise segments and I was not pleased to have to do so. No handicapped rooms were available. (I had not booked one since the accident happened after booking and I'd hoped to be well by the cruise.) None were available but the desk staff very kindly provided an upgraded room which helped a lot. I met someone during the cruise whose travel agent had booked them into a handicapped room because they are bigger. This is an unacceptable practice, IMHO. I had never before traveled or cruised as a handicapped person. I now admire those who seem to do it easily. The design of the Epic did not help me with my first such attempt. Our rooms were both aft at the very end. I never went to breakfast at the buffet as it was too much of a struggle to get there, going the length of the ship to get there and again to get back. I tried to coordinate meals and activities, minimizing the trips to the far end. Whoever designed this ship did not consider the needs of the handicapped. If you wished to go to the Taste dining room, you literally could not get there from the aft elevator. This is not a problem if you walk and take the escalator from the sixth floor. If you must use an elevator, you have to travel the length of the ship, take the forward elevator, and then go back half way. Mid-ship elevators would have helped me get around much better. I'd advise booking a forward room if you have mobility issues. Not all public restrooms had handicapped facilities. The ones which did were very nice, but if one needed wheelchair access, you might have to go up or down a floor to find one. There was no elevator available at the time of embarkation in Miami as it was still being used by those leaving. No reason was given for the delay but being told to sit and wait while others got on was not acceptable. Fortunately, I could stand, so my DH carried my scooter up the escalator so I could board rather than sitting for an unknown amount of time. I booked the spa package for the TA and found it well worth it. It was not at all crowded as the ship was not full. It was easy to get to for me as it is located aft which was right above our room. Food was certainly plentiful. We had one dinner at Cagney's which was excellent. Dining room food was not quite as good as on other NCL ships in past years. I do not know if the more limited menu is just the Epic or change fleet wide. However, if you didn't find something you liked, the "anytime" items such as salmon and steak were always good as was the garden salad. We booked this due to the Med itinerary. If you want time in Pisa, I'd advise not booking a tour that combines it with others. We had only five minutes there..would have been fifteen, but I spent ten in the bathroom. All tours varied according to the guide, I found by comparing notes with other cruisers. It seems there is not enough quality control on this. All in all, we had a great time. I look forward to returning to the Epic when I'm completely back on my feet and can enjoy all of it. Read Less
Norwegian Epic Ratings
Category Editor Member
Cabins 4.0 3.7
Dining 4.0 3.8
Entertainment 5.0 4.0
Public Rooms 4.0 3.8
Fitness Recreation 4.0 3.9
Family 5.0 3.9
Shore Excursion 4.0 3.5
Enrichment 3.0 3.3
Service 4.0 3.8
Value For Money 4.0 3.5
Rates 4.0 3.7

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