4 Norwegian Epic Cruise Reviews for Luxury Cruises to Europe - Western Mediterranean

We wanted to visit Spain, France and Italy. We have two older children who had never been to Europe. One had studied Italian and the other French. We picked an excursion each day that would be active and fun. We climbed up the volcano ... Read More
We wanted to visit Spain, France and Italy. We have two older children who had never been to Europe. One had studied Italian and the other French. We picked an excursion each day that would be active and fun. We climbed up the volcano over Pompei, then visited the ruins of Pompei. We climbed up to the top of the leaning tower of Pisa. We chose to spend the extra money to stay in the Haven on the cruise/ it was spectacular. The service was top notch. We were pampered and had a restaurant, bar, pool and sun deck all in our area. It was quiet and very upscale. The staff learned our names and favorite food/drinks right away. It was a fantastic experience! We were able to all stay in one cabin with enough beds for everyone- 3 adult children with us. The cabin was spacious with two separate bedrooms and two full bathrooms. I will always choose the Haven when it is an option. Read Less
Sail Date August 2019
NORWEGIAN EPIC REVIEW Some background on me to begin. I’m a 32 year old male bachelor. Norwegian Epic was my 17th cruise overall, and the 2nd that I’ve taken with NCL. Others include 9 with Celebrity, 5 with MSC, and 1 with ... Read More
NORWEGIAN EPIC REVIEW Some background on me to begin. I’m a 32 year old male bachelor. Norwegian Epic was my 17th cruise overall, and the 2nd that I’ve taken with NCL. Others include 9 with Celebrity, 5 with MSC, and 1 with Carnival. Like many of my cruises, I sailed with my 76 yr old father who has some health issues. —And although, it’s a cruise to spend some father/son time together as we live in different states, he usually goes to bed quite early, and I enjoy the night life well into the wee hours of the morning… So, inevitably It ends up becoming a “singles” cruise for me. Before I describe the ship and everything else about this amazing cruise, I think it’s important to point out a Difference with Norwegian as I see them.... First off, this is not going to be a doom and gloom review... As I do view this cruise, and ship very favorably.... But I’ll start out with a fundamental disagreement that I have overall with NCL. As Compared to the other lines that I’ve sailed with....(Twice now with NCL), they are the Kings and Queens of overly casual. Very few people dress up. I guess that I’m a rare traditionalist millennial when it comes to this opinion....I wear a sport coat often to work, and that’s in south Louisiana where it’s needless to say, quite warm for most of the year. I also, as a bachelor enjoy when women take the time dress up. Cruising is the last romantic way to vacation. There’s something about going to sleep at 2AM with a bottle in your hand in the middle of a beautiful ocean and awaking in an exotic location somewhere in the Caribbean or Mediterranean. Buuuuttt, in a nutshell, I guess that I’m not the world’s biggest fan of “Freestyle Cruising”. —It’s not so much the dress attire that turns me off, it’s the fact that very little if anything is structured at all. For instance, virtually every other cruise line particularly my 2 favorites (Celebrity and MSC) have two main entrainment shows per night. —You organize your dinners(whether it’s a specialty restaurant, or one of the main dinning rooms around whichever show that you choose to attend.) —It’s a real simplistic way to cruise. There’s no overthinking it...It comes a little more natural. Freestyle cruising is more like trying to decide most of your shows, dinners, and evening hour activities on the first day of the cruise or even pre-cruise. Nothing is actually “freestyle” about it... You’re forced to decide your show times, or speciality restaurant times or even dinning room times in some cases by the end of the first evening unless you want your dinner at 11pm. I get what Norwegian is trying to do with freestyle cruising. —I understand that they want to give passengers options...And I truly see why they’ve had so much success doing this... **But I also see why other lines have been reluctant to head in their direction. And I get it now. ON TO THE POSITIVES: The EPIC might be the perfect cruise ship for the Mediterranean. It’s not quite Norwegian’s best or biggest ship. As I thought that the ESCAPE(which I sailed in 2017 was nicer and much more updated and had better social gathering points and creature comforts and cabins). But it has all of the things that modern cruisers want(including me). Plus your itinerary, and getting to see some of the cradles’ of civilization(especially those in Europe) is something to greatly credit. Although the ship holds over 4000 passengers, you rarely ever feel crowded. That’s a small advantage to a ship that was built 10 years ago, as opposed to some of the newer ships that are only a few years old that I’ve taken recently. The ship was also refitted 5 years ago... So you hardly notice any wear and tear at all. The ship also flows very well. Unlike some of the newest ships, there’s very few instances to where you can’t walk from one end of a deck to the other. —It really helps with getting around. EMBARKATION: A+ If you’re reading this about to take a Mediterranean cruise out of Barcelona or Civitavecchia, do yourself a favor and opt-in on the transfer from the airport to the cruise port. —You can do this directly on the NCL website. Well worth the $50(round trip) per person. So $100 total for two people. We were sailing out of Barcelona and took the transfer charter bus from the Barcelona Airport to the cruise port(which took around 20-25 mins or so with traffic). —It’s only about 10 miles apart. It really is the easiest route to go. The cruise port check-in was a breeze. Maybe 20-25 mins from entering the port to stepping on the ship. Barcelona only has 3 cruise ships on a Sunday, so it doesn’t seem to back up with people quite as much as Miami, or Lauderdale. Also, we arrived pretty early at the port as our flight was a red-eye into Barcelona. (We were on one of the first transfer buses from the airport to cruise port)....And credit to Norwegian for allowing you into your stateroom by noon. It was great to set down cary-on bags and get a view of the stateroom before exploring the ship. THE SHIP ITSELF OVERALL: A- I found the ship pretty easily navigable. My advice would be to take the time to really explore the ship on the first day, and you should be pretty good to go by day two. I tend to explore any ship that I sail as much as I can on the first day and make it a point to have a drink at every bar. —That usually gets you around pretty well ;) My advice, if you’re sailing the Mediterranean, and flying in that day from the U.S., make sure to do a little exploring around the ship before you pass out for your cat nap before the vacation begins. STARTING FROM THE TOP The Pool Deck(s): A+ The Pool Deck is spacious, and really has A TON of deck chairs that they’ve found every nook and cranny to put in. Like most cruises, deck chairs fill up quickly with towel clips, bags, and magazines holding chairs for sometimes hours before they’re actually occupied. But, I legitimately found very little overcrowding on any of the pool decks(including the actual pool deck 15). There was always available lounge chairs at any time of day(including sea days). Like the majority of newer NCL ships, slides and kiddo pool areas take up a large portion of the deck, but they really weren’t a nuisance(even if you’re looking for less kids and more relaxation).... If somehow the slides or kid areas near the main pool do bother you, EPIC smartly made “Spice H20” which is a smaller pool deck towards the back of the ship also on deck 15. —It’s an adult only pool. But I seriously found plenty of relaxing areas in the main pool area. Spice H2O also has several nighttime parties throughout the cruise. There’s also a Pool deck up high(even if you’re not a Haven passenger) on Deck 18. You access this via the main pool deck right near the outdoor part of the Buffett. Not much on 18 except deck chairs. The Bars/Lounges/Clubs: A- EPIC really does have a solid variety of bars to satisfy most tastes. I really enjoyed “Shakers Martini Bar” as the best overall bar itself. VERY VERY good drinks. It’s also near several of the speciality restaurants on Deck 7, and is right above the casino and near the theater. “Shakers” also has several pianists who play sing along music in a subtle non-annoying way. My other favorite drinking spot on the ship was “Bliss Ultra Lounge”. It typically starts off in the evening as a karaoke bar, and transcends later in the night to a full night club. Trust me, if you’re young and single, this is most likely where you’ll find your cruise romance lol. There were other honorable mention bars as well. The main pool deck bar(name escapes me as I write) is one of the largest pool deck bars at sea. Although it’s probably one of the most crowded on the ship, again you rarely have to wait more than a min or two before your drink order is taken. Also, if you’re a big craft beer person, O’Sheeans Irish Pub is very popular. O’Sheeans also has bar food like wings, cheese sticks ETC... Casino, Shops, and General Areas B+  As it’s well published, NCL EPIC has one of, if not THE largest casinos at sea. It seems to go on over half of the entire Deck 6. Stretching from Manhattan Main Dinning Restaurant(rear of the ship) all the way to O’Sheeans Irish Pub(which is mid-to-forward of the ship) If you like the tables, slots, or simply watching the action like me, It’s truly a massive entertainment center of the ship. If you’re a player, this is YOUR SHIP. SHOPS: Some of you might not care much about the shopping of the ship considering the destinations within your itinerary. I found the shops decent. (Not great/not bad)… The best store in terms of variety on the ship is the cosmetics and fragrance store(don’t remember the name). The watch store also has a pretty good variety. Other than that, nothing really comes to mind. Seems to have fewer shops and duty free alcohol stores or much smaller than ships equal of Epic’s size. —Not a big deal as like me, I’m sure very few of you choose a ship for the shopping. GENERAL AREAS: The general areas on Epic are pretty good minus one glaring exception…The vast majority of newer ships have main promenades(which serve as the central gathering points of the interior of the ship). —You’ll typically have bars, a dance floor, restaurants nearby, and a view of either 3 or 4 decks at one time. --Those of you who like Celebrity know that that area of the boat is near the martini bar on Solstice Class ships, and the Edge. Those who like MSC know that that area is around the Swarovski Staircases. NCL EPIC doesn’t seem to know where to send people in the interior, and it almost spreads people out too thin, limiting the action and interaction between passengers. Again, seeming to cater to the “Freestyle” cruising idea. In other words, “you choose wherever you wanna go”....Even Norwegian’s newer ships like the ESCAPE do a better job having a true main promenade. Again, some of you might roll your eyes at that, or think that I’m knit-picking on that one. But, if you cruise often like me, and aren’t necessarily entirely loyal to one line, you might get what I’m trying to say. The interior of the ship is very very nice though with lot’s of variety. No complaints at all about the condition of the ship, or the décor. All very nice! –I’m sure that this was improved during the refitting in 2014-2015. THE FAMED AND CONTROVERSIAL EPIC STATEROOM LAYOUT DEBATE: B+ Like pretty much all cruise ship cabins, it was small and served it’s purpose. Like I said earlier, I am a 32 year old bachelor... and although I always get a balcony room on any ship that I sail on, I can’t tell you that I ever spend much time in my state room other than to sleep and get dressed. But, for what it’s worth, the state room was very nice, and modern. You are on a cruise ship to have a good time, and be around other people, and get some sun. —You can’t do any of those things by staying in your room. One huge plus is the closet/drawer space. —Amazing for your sized stateroom. On to the big debate about the bathroom lol... I’m sure that most of you have read the controversy over the bathroom set up. There is no doubt that many others have nailed the fact that it is definitely unconventional....The toilet is on one side of the entrance of the stateroom with a sliding fogged glass door for privacy. And the shower is virtually a twin copy of that on the other side. Then, the sink is just outside of the shower openly in the stateroom. —I really think people overly pan this situation unfairly. —It’s really not that bad. One big argument to play the devils advocate for those hatters of this situation is that if you’re a married couple, one spouse can shower while the other is using the sink to get ready without being on top of each other like you’d be in a regular cruise bathroom. Also throw a kid into the room with that couple, and it’s logical and realistic that a wife can be doing her makeup at the sink, the husband is showering, and the kid can still use the bathroom all at the same time without stepping on each other. What other conventional stateroom can you do that in??? It’s really NOT THAT BAD. Buuuuutttt, strange layout nonetheless. THE PASSENGERS AND CREW: A+ This cruise had a very fun crowd! I was absolutely shocked at how many millennials and Gen-“X”ers were on this cruise considering the expense for American’s to take a Mediterranean cruise, and the added costs associated with traveling to get to Europe in the first place. But, there were many young professionals on the ship. Norwegian seems to do a great job at attracting younger passengers without stooping to the spring break Carnival college kid crowd. Although there were lots of younger people on the ship, NOT ONE AGE GROUP seemed to dominate the masses. One of the most balanced cruise crowds that I’ve ever seen. I was shocked at how balanced the crowd was. Also, tons of single millennials on the ship to hang out/flirt with. I’m not saying that I was necessarily looking for a “target rich” environment… But It certainly makes things more interesting if you catch my drift haha. ***Although, I have no data to back up my numbers…. I would guess that the age of passengers on the ship was: 30% Gen X, 25 % Millennials, 20% Baby Boomers, 15% Seniors, 10% Gen Z/Children Nationalities on board were: 45% of passengers were American, 40% European, 10% Latin-American, 5% from other parts of the world. Crew: I cannot say enough great things about the EPIC staff! These people, no matter whether they’re a stateroom attendant, buffet bus person, or an officer were simply perfect. They’ve mastered the art of service. I would give you specific examples, but we’d be here all day. One thing that I’ll point out was the bartenders were great! All were friendly, fast, and after a few days would remember your drink. —Truly remarkable for thousands of people circulating in and out week after week. SPECIALITY RESTAURANTS, MAIN DINING ROOMS, AND BUFFET My father and I ate at 5 of the 7 speciality restaurants on board. This isn’t super typical of everyone who adds speciality dinning to their cruise, as most people will eat at between 2 or 3 restaurants. In no particular order, opinions/grades on the 5 that we ate at: * Le Bistro (French) B+ The food at Le Bistro was pretty good. Not great. I heard several others sitting around us that they were really enjoying the cuisine but there’s a huge caveat for me with the fact that I’m from Louisiana and live in New Orleans. Please understand that I have access to some of the best French food available in the US on a daily basis. * La Cucina (Italian) A+ The food at La Cucina was excellent! Great starter salads, beautiful charcuterie board/antipasto and ton’s of Italian favorites. I had the veal and it was excellent! * Shanghai's Chinese Restaurant B- The meal was decent. But Not nearly the best Chinese food that I’ve had at sea. Much better Chinese on Celebrity Equinox....Called “Silk Harvest”. Their biggest problem is that they are missing some of the American favorites of Chinese. No General Tso Chicken and many other thing’s that Americans would expect from a Chinese restaurant. * Cagney’s Steakhouse D+ Unfortunately one of the worst meals that I’ve ever had at sea. I ordered my ribeye “medium”, and it came out still mooing. Also, the ribeye was 50% fat. I love ribeyes and cook steak often at home, and understand that that cut of meat will have extra marbling, but this was absurd. My father ordered his steak medium-well, and it came like a piece of leather. We both ended up just eating our salads and sides(which were fair at best), and cast aside the steaks. —The staff tried to make it right though. (Plain and simple, Cagney’s just sucks. Tried it on the NCL Escape as well, and thought the exact same thing). —You’d think a steakhouse would be one of the easiest to operate. * Teppanyaki (Japanese hibachi) A+ This was the second best meal that we had behind La Cucina. The food was excellent, as was the enjoyment of the hibachi experience. And the hibachi chef’s were entertaining and hilarious. The food was excellent. Great variety of Steak, chicken, shrimp, muscles, veggies, and rice. ***As you can see from above, 4 of the 5 were good, with 2 being great. Very disappointed in Cagneys on both the Escape and the Epic. MAIN DINNING ROOMS: A+ There are two main dinning rooms on EPIC. “Manhattan” and “Taste”. Manhattan is a little dressier with a little bit more formal setting. Whereas Taste is a little more laid back with more of a traditional menu. We only ate at Manhattan once, and both really liked it. —Very similar menus and atmosphere to other comparable ships. BUFFET: A+ Good choices for breakfast and lots of variety. Pretty typical for a mega ship buffet, but added variety. They seem to a little better job on breakfast than other lines (particularly with omelette stations)... They have omelette stations and other quick to order stations all over to try and get it to you fast. Although we only ate lunch once at the buffet, again there was a good variety of American favorites and various salad bars, and other ethnic cuisine. One thing that we loved was the burger/grilled items outside near the pool deck. Easy to grab lunch and to get back to your deck chair. ENTERTAINMENT: B+ If you remember my opening, you know that I don’t particularly care for “freestyle cruising” because of having to schedule everything so early... Nothing is more prevalent of that than the main theater shows on EPIC. THE SHOWS: “Priscilla, Queen of the Desert" and "Burn the Floor," are the Two main headliner shows in the theater. Both were entertaining and high energy. Really liked “Burn The Floor”. Drag isn’t necessarily my thing, but still thought Priscilla was hilarious. Unlike most cruise lines, I do give NCL a lot of credit for their (what I call) “sub-shows”. —Which are smaller venues with comedians, or other shows within smaller venues around the ship. The best show on the ship hands down was called “Cirque Dreams Epicurean” Held in the “Spiegel Tent”. —Which a smaller dinner theater near the main theater. Given the small theater and the rapid changing of the various stages, you feel like the actors and acrobats are right on top of you! It’s interactive as well! There is a charge for this show as they serve dinner as well. It was about the price of a specialty restaurant. Book early! The shows fill up rapidly and were sold out for most of the cruise. Another “sub-show” was “Howl At The Moon” located in Headliners Comedy Club —Free and open to anyone, three musicians play various instruments and take requests from the audience for hours... They were AWESOME! Plus, you can come and go as you please. They typically play for about 4 hours. 8-11PM is clean in case kids are there. After 11PM is uncensored(which is more enjoyable) Speaking of Comedy....One MASSIVE negative which robbed my ENTERTAINMENT GRADE OF BEING AN “A” was no comedy show at all! —Not Even in the comedy club! —I’m not sure if this was just for this cruise, or whether NCL plans on ceasing comedy shows or what the deal was??? MISCELLANEOUS POSITIVES: -I found a lot less nickel & diming on EPIC. -One of the biggest varieties of speciality dinning, along with free speciality dinning options. -The ship really does well with excursions which is important when you’re in Europe given the language differences. -NCL Might have the best premium drink package on earth! Way less expensive than Celebrity and MSC, and you can order virtually anything. They also don’t “drink count” as I call it. In other words, if I ordered two drinks at a time, I didn’t need two cruise cards. They just did it(Believe me my friends, that is rare) MISCELLANEOUS NEGATIVES: -The WiFi was the worst I’ve ever had at sea. Mind you that both my father and I bought the premium unlimited packages on that. Had to constantly re-boot and try for sometimes 7 to 8 times to just to sign on. I get it, I was on vacation and some of you will say that I should’ve unplugged. But, I’m in management with a media company and have to check my email once a day during weekdays for emergencies even when on vacation. -No free bottled water. —Seriously. With a premium drink package, you can order all the Patron, Grey Goose, or Johnny Walker Blue Label you want, BUT NOT bottled water unless you want to pay out of pocket. Otherwise, you get a glass of tap water. Never seen that on 17 cruises except this. IN CLOSING: This cruise was amazing because of the three main factors. 1.) The itinerary, 2.) the people on the ship 3.) the crew. Yes, the ship is nice. But you’d be dazzled by some of the newer ships that other lines have come out with recently. I give the overall grade of B+ to the entire cruise. Inconsistencies in the food, the WiFi, freestyle cruising and a few lesser things narrowly cost EPIC an “A”. —Still a great cruise. Cheers to you on your next voyage! -Matthew from New Orleans, Louisiana Read Less
Sail Date July 2019
ship was very good balcony cabin 8199 deck eight, some cabin are restricted view down to water or enclosed panels etc, this cabin was perfect the balcony was largest we have had, (one chair and one chair reclined and a small table) we were ... Read More
ship was very good balcony cabin 8199 deck eight, some cabin are restricted view down to water or enclosed panels etc, this cabin was perfect the balcony was largest we have had, (one chair and one chair reclined and a small table) we were the right hand of the ship, only issues were every morning when docking at 5.30/6am we were awoken by the engine thrusters (every morning), the toilet was to the right hand side of the door shower on left but sink (which was tiny en-suite sink) was in the room - this allowed me to shave whilst my wife had a shower ( gave us extra time we looked at positives but prefer traditional bathroom styles of other ncl ships. the sofa was next to the balcony. The ship is noisy throughout ( o'sheehans has bar on one side the restaurant on the other but a main walkway for the ship through the middle, there is ten pin bowling going on , pool tables and air hockey , everyone shouting to be heard above the noise ,the atrium has noise coming up from its level to osheenans ( i normally love eating in here on other ncl ships but the noise was unbearable - the garden cafe ie canteen was a lot quieter) taste was good but Manhattan was best quieter and relaxed, although twice in the week there was piano etc entertainment - we went specifically for this but we couldn't hear any entertainment for everone at other tables shouting over the top of the music to there friends at the same table , ( if you go for music and entertainment you should listen and be quiet and allow others to listen - if you want to eat and talk go to TASTE RESTAURANT ON THOSE NIGHTS, this was another noisy un-relaxing meal on the epic something they are good at. there was never any problem getting drinks at the bars, there are lots in a similar area if some are busy go to the next. the lifts are unbearable we walked up and down stairs all the time. if you did get a lift you are sure it will stop for people getting in or out at every floor. i have never know lifts to be so busy on any of the other 9 ships we have been on, the ones at the front are the worst. The sunbeds - well on the sea day a member of staff was asked if there were any sunbeds - he proceeded to point to the sunbeds with towels on them and laughed leaving the customer exasperated ( not the best response) he could have said there were over a hundred sunbeds up on the quiet deck ( deck 18) using the stairs from floor 15 at the garden cafe entrance ( this seems to be an unknown area as it was empty most days and although there are no bar areas serviced by waiters and also infused water available. rattana sunbeds with cushions and rattan cabana style sun beds. ( i don't think i should have said about this area as it wont be quiet anymore but i think it should be advised to guests as an option on sea days when thery are standing around without beds the entertainment was good Beatles in main theater 1st night, then in the cavern most nights. cirque show was superb we went at 7.45 waited to get in at 8pm and were given ringside seats best seat in show, we said we didn't want to hurt our necks looking up and would prefer balcony seats, the staff were shocked and said these were excellent seats and they were correct ( pay extra for ground floor seats show was right in front of us and you felt like you were in the show. Barcelona - hop on hop off bus - 3 routes. Very good system. There are a couple of companies so make sure you get on the right bus on and off. We enjoyed la rambla wandering at fruit/fish market. Squares, arc triemf, familia catheral . bought copy designer bags they were asking 85 euros, we paid 15 euros, we bought two large and one smaller prada, and gucci 15 euros eack. stick to your price, i just said that was all i was paying and they knew i had their bottom price ( local bar tender told me not to pay more) i walked away at watched bottom price was 50 euros for fully automatic rolex, omega etc they are still just a cheap watch with a copy name it might not even work the next day no warranty etc , not worth taking the chance Naples -Positto Pompeii,Sorrento Amalfi coast, used a normal taxi at port, two couples 150 euros per couple we didn't know the couple he got two others to join us ( driver was Angelo - he was superb very relaxed and informative) buy tickets prior online for pompei, we were 8 people from the front and took 25 mins to get in, there are two ques on for paying in (middle line) and tour guides (left line) the ticket seller booth takes 3 tour guides to every one paying visitor, the line to the right has its own ticket booth this is for online pre paid vouchers, ( best option). there were hundreds behind us and it was very very stressful paying ( not a good experience you had to physically push your way to the desk. (buy o ticket online to avoid stress. Rome - buy ticket at newsagent ( birg ticket) across the road from the shuttle drop off point at the roundabout. Follow the road parallel to the sea to train station (easily walkable 10mins well signed. put ur ticket it in green machine at train station before boarding slide to left and it will stamp - validate it, u then use it all day on trains underground and buses 12 euros all day travel. We dont use public transport and found it easy to use ( we asked locals a couple of times and they were very helpful- seems daunting but all train stops are marked above the train doors, and they announced the stops. Stops also say colosn and trevi fount etc easily recognized. Florence €19 return leaves 12mins past hour. Takes 1hr 20mins . We went from liverno station ( cruise shuttle €15 euro each) we missed train so we went via pisa. Got off train caught bus for 2 euros, same back to station then train to florence took 1hr. Train back at 3pm plenty of time 1 hr 10 mins back, there is no 4pm train back so 5pm train would be to late for shuttle back it stops at 5.45pm Freinzi Smn station ( ie florence is end of the line ) not the freinzi station stop before. Cannes- cant get off ship till 10.30am tender if u haven't book a tender. ( worth booking - if its to early for you, don't turn up just go after 10.30. noddy train at end on tender dock. 10 euro per person lasts 40/45mins . You get audio and a little bit of an idea of where is worth a visit. We had a walk up the oldest street and a look in general shops. Coffee and cake. Spent a relaxing 3.5hrs then back to ship Palma - shop shuttle 15 euros per person return but the taxi is 10 euro total for 4 to city centre ( cathedral ) same back. (i think ncl are a big bit cheeky charging 15 euro per person, we were two people and saved 10 euros and got taxi to where we wanted and got taxi from where we finished, no unnecessary waiting or walking (taxi best option) Cruise port to bcn airport terminal 2 - taxi 39 euros set fee (20mins) overall the itinerary was good, the staff were friendly and helpful, the ship was bearable very big and lots going on but to noisy at meal times. i think they are trying to get to much in every space, mostly to make more money and the tours and shuttles are extortionate, look online for private companies or get a taxi you will save money . do your home work Read Less
Sail Date June 2018
This was our 3rd time on the Epic and due to my wifes 70th birthday we decided to try the Haven suites. The cruise itself was very enjoyable and up to the usual Epic standards, however the "Haven Experience" is not worth the ... Read More
This was our 3rd time on the Epic and due to my wifes 70th birthday we decided to try the Haven suites. The cruise itself was very enjoyable and up to the usual Epic standards, however the "Haven Experience" is not worth the additional cost in our view. On arrival Haven Gusts are not identified before going through security. You are treated just the same as inside cabins. Not good. MSC Yacht Club have a far superior meet and greet than this. They meet you outside, and take you through a separate x ray machine, straight up to the concierge lounge where you check in. Norwegian should learn from this. Once through security the experience was fine. The Haven Dining Room was first class and the food and service excellent. The speciality restaurants were generally good but we had a poor experience in the Bistro due to cold food and poor service. On the night there was a private dining room being served as well as a senior officers party and unfortunately they had far better service than paying customers. The garden Buffet was as usual excellent with plenty of choice. The Haven Upper sun deck with bar was calm relaxing and child free. The Haven Pool was very busy and full of screaming kids even in the hot tubs. Not exactly as per the brochure! The shows were terrific as usual, in particular Burn the Floor. The cabin itself was OK. The butler made an appearance at the beginning and end of the cruise. On the first night the unnecessarily complex light control panel which he had showed us on arrival failed to switch off all the lights. A call to the butler was not answered. A call to the concierge was not answered. Finally in desperation we called the front desk. Within 10 minutes a knock on the door and someone showed us where the separate light switch is. Hidden 4 inches under a mirror! The bathroom itself has the usual ridiculously small and washbasin and a bath with a side so high I had to help my wife get in and out for a shower. The towels and robes were of good quality, the bed huge and extremely comfortable. The enclosed balcony was OK for us but might put some people off. The Concierge guys were good at their job. The priority lifts simply do not work, even for the Concierge!. Again MSC Yacht Club is far superior. Norwegian take note. Overall apart from the niggles a good cruise Read Less
Sail Date May 2016
Norwegian Epic Ratings
Category Editor Member
Cabins 4.0 3.7
Dining 4.0 3.8
Entertainment 5.0 4.0
Public Rooms 4.0 3.8
Fitness Recreation 4.0 3.9
Family 5.0 3.9
Shore Excursion 4.0 3.5
Enrichment 3.0 3.3
Service 4.0 3.8
Value For Money 4.0 3.5
Rates 4.0 3.7

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