5 Norwegian Epic Cruise Reviews for Group and Theme Cruises to Europe - Western Mediterranean

Ports of call where the reason I selected the ship. I didn't explore Barcelona as much as I would have liked due to jet lag. I didn't know that I could have selected the port to start my cruise. Had I known this, I would have ... Read More
Ports of call where the reason I selected the ship. I didn't explore Barcelona as much as I would have liked due to jet lag. I didn't know that I could have selected the port to start my cruise. Had I known this, I would have started in Rome to have extra time there. This should be advertised better. The epic ship was ok. Since it was November, it was too cold for the pool. Norwegian should make the pools heated in colder weather. I upgraded my cabin to have more space. I viewed 2 shows (Burn the Floor and Priscilla)...both were amazing! I traveled with a group of 30 people, including children. The kids thought the cruise was designed for older people instead of a younger audience. The customer service desk with the worst part of the experience. The employees gave out incorrect information on multiple occassions. This took so much time out that we could have spent doing other things. I requested an iron and never received it. I always would have liked to wash my own clothes on the ship but was unable to do so. I still haven't decided if I would book another cruise with Norwegian. Read Less
Sail Date November 2019
1. Nickel And Dimed: I felt like everything was extra money after I paid for my cruise. - The app to message people around the ship was $10. - Most of the restaurants you had to pay for ($40-$50/person) - The best entertainment ... Read More
1. Nickel And Dimed: I felt like everything was extra money after I paid for my cruise. - The app to message people around the ship was $10. - Most of the restaurants you had to pay for ($40-$50/person) - The best entertainment you had to pay for. - All drinks except water you had to pay for. (other ships I have sailed with let you get a soda or lemonade or something similar with your dinner.) 2. Daily Disembarking - it was difficult to know what time we could begin disembarking each day. We knew when we arrived at the port, but not when we could disembark. And each day it was in a different location on the ship. It would have been helpful to have listed that on the daily newsletter, in the app, and with signs throughout the ship. 3. Laundry - I really wish they had washing machines we could use on the ship! That is a big deal for me when I choose who to sail with. I did find out that we could do a bulk laundry service near the end of our time on board (which I was NOT able to learn through ANY of the NCL information, I learned about it through Cruise Critic). I did use the service while sailing, and it was a good service. We sailed Wednesday to Wednesday. We had to put the laundry out by Friday morning and it was returned Sunday/Monday (2 of our cabins received it Monday, 3 of our cabins received it on Monday.) The bulk service is a discount from their high prices - everything you can fit in the bag for $20. The bag is just smaller than a regular pillowcase, but it is a flat paper bag. I used a suggestion I found on Cruise critic, where I brought with me a large garbage sack, put all of my clothes in it and then slid the plastic bag into the paper bag. It helped because I was able to close the garbage sack with the draw string and then I didn't have to close the paper bag. It was slick! The laundry came back folded in a small basket waiting for us in our room. 4. The App was NOT worth the $10! All it did was allow us to text one another. They didn't use it to push information to us! This app could have let us know about disembarking times and locations, when we need to be back on the ship, it could have showed me my excursion details and my dinner reservation locations and times. But it didn't. It wasn't interactive at all. If you have a large group and need to communicate, then I guess it's worth paying for, but other than letting you text, there is a static map of the ship and that's about it. 5. Dining - MAKE RESERVATIONS EVEN FOR THE MAIN DINING ROOMS! The main dining rooms get really busy, so if you want to eat at a certain time, make sure you make reservations for your party well in advance, otherwise you will wait in a huge line for a table to open up! I really didn't like the "Free Style" dining. On other cruises with set dining times, the waiters got to know our table, our habits, our drinks, our favorite appetizers, etc.. and had things ready and waiting when we arrived. With Free Style cruising, each dining experience had different waiters, so we didn't get the personal attention I've received on ALL of my other cruises! Additionally, since we were a party of 9, had I not known that I needed reservations, dinner would have been a nightmare! 6. Stateroom Layouts. I stayed in 8149. We were lucky we had odd numbered state rooms because that side of the ship was able to view most of the port coast lines! My party stayed in cabins 8149, 8155, 8157, 8159, 8161. The layouts for 8149, 8157, and 8161 were all the same. The toilets were next to the bed and the couch was on the far side of the room next to the balcony. The walkway was so tight that two people couldn't pass the bed without one of them either getting onto the bed or walking to the other end of the room. The layouts for 8155 and 8159 had the bed at the far end of the room and the wider space to move up front in front of the couch and by the bathrooms. It's a MUCH better layout!! The bathrooms don't have a door. The toilet and shower area are frost covered glass enclosed on either side of the door into the cabin. So if someone knocks on the door and you answer it while someone is using the toilet or showering, then there isn't much privacy. This area is separated from the main living area by a curtain. The sink was in front of my bed, so when I used the facilities during the night, it woke up others sleeping in the room. I've stayed in interior cabins before with more room! This "suite" was smaller than other rooms I've stayed in! (minus the balcony of course.) 7. Embarkation and Disembarkation were SUPER smooth. It was one of the easiest I've done (I've sailed 7 times.) Overall the ship was nice, the staff was wonderful, and the food was terrific. But I think I'd rather not sail with NCL again. If I did, the price would have to be a steal to get me to go through the headaches again. Read Less
Sail Date October 2019
I ve cruised on the EPIC 3 times since it s inaugural and 2 times from Barcelona on the European cruise. I was a little disappointed this past september with the variety of food in the main dining room. Food was just OK..no wow factor as ... Read More
I ve cruised on the EPIC 3 times since it s inaugural and 2 times from Barcelona on the European cruise. I was a little disappointed this past september with the variety of food in the main dining room. Food was just OK..no wow factor as other cruise cies. Also i found that the staff (not all) were not as friendly as usual..did not say hi or good morning. Overall the cruise was just OK...not up to par with other cruises i ve taken with Norwegian cruise line. The shows and entertainment on bord was fine. The embarkation/disembarkation process was great...fast and efficient. Gym was great except that is you don t take a trx course and pay you can t use that room with all the equipment. Whereas on other Norwegian ships it s free..if there is no class you can use the equipment...so that was a little disappointing as i workout even on vacation. Read Less
Sail Date September 2018
Went on a med. cruise onboard Norwegian Epic together with 27 family members. Departed Jul. 6 from Barcelona. Check in and boarding went smothly. Arrived the pier at 11 AM, onboard 15 minutes later. Our stateroom, 9091, was ready as we ... Read More
Went on a med. cruise onboard Norwegian Epic together with 27 family members. Departed Jul. 6 from Barcelona. Check in and boarding went smothly. Arrived the pier at 11 AM, onboard 15 minutes later. Our stateroom, 9091, was ready as we entered the ship. The cabin, a mini suite?, with shower and toilet seperated from the cabin with glas doors, did not meet our expectations. Very narrow, Only one person could move around without colliding. We met the stateroom attendant on day 1, didn't see him later on. He did a good job, kept the cabin tidy. The staff kept the ship clean, except for the restrooms in public areas. They were cleaned to rarely, toiletpaper and water were floating on the floor. In one restroom there was a leak from a toilet. No one fixed it during the one week cruise. Travelling together in a large group we looked forward to have some meals together. We only managed to get one dinner together. Trying to reserve for the group, we experienced problems whatever time we suggested. Did not seem serviceminded at all. Crew members in general had a smile on there face, but some seemed to be onboard for themselves, and not for there guests. I can't recommend Epic for families or other groups. The quality of the food in the restaurants were good. Perhaps could have been more varied menus. Found the ship to be crowded at times, and did not like the Garden cafe. The pools were to few, and the size to small. The open solution chosen for the casino, resulted in a strong smell of smoke from our clothes just passing through. The cruise director, who was that? Not very vissible. Heving tested the freestyle consept is ok, but I do prefers the classic cruise style.   Read Less
Sail Date July 2014
My family went on the Nickelodeon cruise July 24, 2011, and while the ship was impressive, I wouldn't recommend this cruise to others. Most of the staff seems to have been taught the importance of doing their jobs, but do so at the ... Read More
My family went on the Nickelodeon cruise July 24, 2011, and while the ship was impressive, I wouldn't recommend this cruise to others. Most of the staff seems to have been taught the importance of doing their jobs, but do so at the expense of passenger comfort and enjoyment. First, let me say, the Kids Club was amazing and they did such a great job with entertaining our 3 year old. She never wanted to leave "Nickelodeon School" as she called it. The character meet and greets were well organized and fun. The actors from the Nickelodeon shows were personable, and seemed to be having a good time on board and in the ports as well. We booked the 2-bedroom Courtyard Villa, and it was ideal for our family of five. The balcony is enclosed because the cabin is in the front of the ship, but that was a plus, as it was a quiet and private solarium. Hallway noise was at a minimum, but we could hear quite a bit of noise from the sundeck above. The Courtyard staff was eager to attend to us, perhaps a little too eager. If the do not disturb sign was up, the Butler would call the room and ask to come in. Once, they saw me in the hallway and wanted to make up the room. I told them my husband wasn't feeling well and was napping, but they didn't take the hint and followed me in anyway. We never ate in the private Courtyard dining room because it never appeared to be open. The private pool was a definite plus, though, as it was never a problem to find a comfy lounge chair or space in the hot tub. The ship was beautiful. Even though it is one of the largest ships, it is easy to navigate. Touch screens at every elevator show the easiest way to get to where you're going. They also list day's activities and even restaurant availability. The number of activities seemed very limited, probably due to the fact that they would be repeated in English and Spanish. The only "enrichment" available was liquor tasting. I had hoped they would offer historical talks, due the fact that our itinerary included such amazing ports of call as Pisa, Rome and Naples. The comedy group unfortunately doesn't go on Mediterranean cruises, and the ship seemed to be lacking family-friendly dance clubs. The dueling pianos were fun for the whole family. All the specialty restaurants were worth every penny of the surcharge. Those were the only dining experiences that offered good food in a relaxing and enjoyable atmosphere. Kids were 1/2 price and didn't feel out of place. O'Sheehans was overlooking the bowling lanes and the food was about what you would expect for a bowling alley. Eating in the buffet was stressful. It was crowded and often only half of it was open. The staff was overly eager to clear plates, and literally hovered over you waiting to take your plate (I thought we were being "punked"). My son put his plate down to go get a drink (this service was done by the wait staff on every other cruise we've been on but only offered once on this cruise) and came back to find it gone and different people at the freshly cleaned table. At the Spa, my husband and I decided to try the bamboo massage. We had never had one, and thought it would be a unique experience. We have had stone massages before, but even the masseuses said (after the fact) the bamboo massage was not recommended. I was so bruised and sore the next day that I had to cancel my treatments. As with most cruise line spas, there was the obligatory sales pitch for the products, though not a high-pressure one. The photo staff were the largely reason we have no purchased pictures from the cruise. We went to get pictures the day of departure (as is our custom to make sure we don't miss any from the last night) and waited in two of the four lines (only one line was actually moving) only to be told that we had to order the pictures the day before. Had we known, we would have done so, but all the announcements said was that the photo place was open, not only order for pick-ups. When we told them that, they just said we should have come earlier. As we were disembarking the ship, the Concierge told us that we COULD have gotten pictures and even spoke to the photo shop manager on our behalf, but at that point it was too late. We tried to ask if she could mail them to us, but she cut us off and said she couldn't. Over all, the ship, specialty dining and kid's club impressive, but the "free" dining and customer service were disappointing. Read Less
Sail Date July 2011
Norwegian Epic Ratings
Category Editor Member
Cabins 4.0 3.7
Dining 4.0 3.8
Entertainment 5.0 4.0
Public Rooms 4.0 3.8
Fitness Recreation 4.0 3.9
Family 5.0 3.9
Shore Excursion 4.0 3.5
Enrichment 3.0 3.3
Service 4.0 3.8
Value For Money 4.0 3.5
Rates 4.0 3.7

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