15 Norwegian Epic Cruise Reviews for First-Time Cruisers Cruises to Caribbean - All

This has been our 1st cruise and we just fall in love with it. First of all, the onboard services was great, our cabin steward was always available and always look up to make sure we were confortable and were not missing anything. We ... Read More
This has been our 1st cruise and we just fall in love with it. First of all, the onboard services was great, our cabin steward was always available and always look up to make sure we were confortable and were not missing anything. We are ballroom dancer and we danced in the Atrium to do the sound of the music maker duo and they were very good. NCL should stop waxing the dance floor as it make it very sticky but beside that we had a great time and met nice people. The cruise animation crew were funny engaging and the game was fun to watch and not overly embarrassing for the participant. The ship start to show sign of it's age (5 years) but the cabin was ok, bed was comfortable and the balcony size was perfect. We will cruise again with the freestyle that NCL offer as we just love that we did not have a fix time and table for diner. Read Less
Sail Date April 2015
Our cruise was on the Norwegian Epic, which departed from Miami on April 12th-April 19th. This was my first cruise and it was a family trip with 6 in our party. Personally, I feel we spent way too much time at the guest services counter, ... Read More
Our cruise was on the Norwegian Epic, which departed from Miami on April 12th-April 19th. This was my first cruise and it was a family trip with 6 in our party. Personally, I feel we spent way too much time at the guest services counter, which caused great frustration and wasted many hours on 3 or 4 different days! They entered the 2 occupants of our room incorrectly 2 different times and misapplied my cash funds to my boyfriend's account and misapplied his credit card funds to my account. The most disturbing part of this was our travel agent had advised the person who booked our cruise that each member of our party would receive a $200 onboard credit, which we planned to use for the daily cleaning & service of our stateroom. We were at the guest services desk 3 of the 4 times for this one issue and the end result was we DID NOT get our credits! Several emails were sent to Norwegian's home office, but they refused to apply the credits that we were promised, therefore causing each of us to struggle to come up with an additional $200 we had not anticipated, reducing the amount of money we could spend on souvenirs and entertainment! The cruise itself was amazing as far as activities, food, excursions, etc. (except there was no where near enough time to see hardly anything on the Mayan Ruin excursion in Tulum, Mexico) went, but the issues with the promised onboard credits & repeatedly having to go back to guest services to have them correct issues, time & time again, was very time-consuming & frustrating! At this point I don't think we would even consider taking another cruise with Norwegian and have been looking at booking a cruise next year with another cruise line, based on recommendations from other travelers, who may be more competent and better organized! Read Less
Sail Date April 2015
My first cruise and it was Epic!!! Loved the shows, food, excursions!! Only thing Ain't would change is the Grand Caymen excursion . Not nearly enough time spent in Hell!! Only given 15 min and that wasn't enough time for ... Read More
My first cruise and it was Epic!!! Loved the shows, food, excursions!! Only thing Ain't would change is the Grand Caymen excursion . Not nearly enough time spent in Hell!! Only given 15 min and that wasn't enough time for everyone to even get checked out of the gift shop!!! The crew onboard were amazing!!! The staff Rommel and Jacal in the Maltings whiskey bar were the best ever!!! We could not have asked for better service!!! Read Less
Sail Date April 2015
I will never cruise again. This review is terrible and that is really not like me. My gripes are more about cruising in general and the costs! The EPIC was okay. I do not have another ship to compare it to, I expected something really cool ... Read More
I will never cruise again. This review is terrible and that is really not like me. My gripes are more about cruising in general and the costs! The EPIC was okay. I do not have another ship to compare it to, I expected something really cool & modern, it was so not. It was just like an old casino. So contrived What a racket. Cruising to me is like a cross between A Vegas casino, a little water park & an RV. I do not understand the draw. Manhattan room was like an old fashion super club. Taste is called contemporary, I thought it was the oddest decor some strange antler like railings with dated 70s stained glass windows, not remotely contemporary. Cirque Theater & dinner show entertainment was amazing the performers-the best hour of my 7 days at sea. Food-mediocre. Legends was excellent-possibly the second most fun I had at sea. There was no BLUE MAN GROUP which really ticks me off, it's STILL being advertised and it's not even offered! That was one of the big reasons we picked this trip! However being stuck on a ship for days where the only place you can get outside is the upper deck was like being incarcerated ... I felt so sick & uneasy ... Wasted money on Bingo & slot machines out of sheer boredom I did like Cayman Islands But now I will just go there for vacation. This trip was So expensive, we had to pay for hotel & transportation before and after the cruise, air fair, the cruise, the excursions, cirque, bingo, gratuities, etc., we got 'the ultimate beverage package' and the kids could only get soda?! No slushies or frosties, etc., no bottled water. The elevators were crammed, the top of the ship was full, no seats. I was shocked how small the pools were, yet there were over 4000 people on board. I was disappointed there weren't any open air areas outside of the upper deck. The layout of the ship made it very hard to get around. Then to find out even though we paid $350+ in gratuities, this was not for our drink servers, WHAT???? They were the only people that served us. I cannot believe the thousands & thousands of people that take these cruises time and time again, I just don't get it. This trip was more expensive than anything my family has ever done (and we've taken some amazing trips, Hawaii, Maui, Oahu, Colorado, Disney, San Antonio, Palm Island, Clear Water etc.,) and this was the worst & most expensive. So many people said we wouldn't feel movement on this MEGA ship, but we did. A lot. The servers were nice. The food was satisfactory, but the cost and the experience was a complete let down. Read Less
Sail Date April 2015
Took me a few days to get the swing of taking a cruise. lots of lines initially to wait in. Difficult to get chairs by the pool etc...Once we booked out dinners and entertainment that was out of the way. The ability to book thru the ... Read More
Took me a few days to get the swing of taking a cruise. lots of lines initially to wait in. Difficult to get chairs by the pool etc...Once we booked out dinners and entertainment that was out of the way. The ability to book thru the mobile application and TV in the cabin did not work. if alternative booking methods were available this would have made the situation much better. Purchased the ultimate drink package but it was difficult getting service. Not that the crew was not working but not enough staff Food was very good. enjoyed the shows. the staff was always friendly. I would go on a cruise again so my overall experience was very good just not excellent Read Less
Sail Date April 2015
This was my family's first Cruise experience. We chose a 7 day cruise to Jamaica, Grand Cayman and Mexico leaving out of Miami April 5 2015. We typically do a theme park for vacation and stay a week. I have to say we are very ... Read More
This was my family's first Cruise experience. We chose a 7 day cruise to Jamaica, Grand Cayman and Mexico leaving out of Miami April 5 2015. We typically do a theme park for vacation and stay a week. I have to say we are very pleased with Norwegian. They prepared us ahead of time with email an reminders with the NCL.COM login. It was easy to sign up for excursions ahead of time they're all affordable. The ship was pristine, upon our arrival check-in/boarding was orderly and fast. To our delight we got to board early. Norwegian had food and drinks available the moment we got on the ship.The Crew had hand sanitizer available everywhere. The gentleman who cleaned our stateroom every morning and turned down every night was so kind and friendly. He always left a towel character for my son. The Norwegian staff was so accommodating. We were very pleased with all the complimentary restaurants all the food was good. My son had so much fun at the Splash Academy he made some good friends. The staff never made it feel like "childcare" he looked forward to going to splash Academy daily and rushed us along so he could get there on time. Being an only child he some time's gets bored and misses being around other children. That's NOT THE case with Norwegian Cruise. My son had friends to "hang" with. He can't wait for our next Norwegian Cruise. The casino was very nice and the staff was a lot of fun. The bingo an Deal or no deal was fun too. Legends in concert was great the Aretha Franklin was great. We also liked "Oh What a Night Tribute". The pool and slides were lovely but that's my only sad face about the whole cruise is the sundeck. Guests would put their personal items shoes, purse, book and towel on a chair and then go to a show or have lunch while chairs sat with stuff in them but no people for hours. I hear other cruise lines have an enforceable rule about that. I never got to really enjoy the sundeck in 7 days. I like to sleep in on vacation. Met a lot of nice people on the ship. My husband and I liked that we were not forced to eat at tables with the same people every day and night. It was always a family meal. I would recommend Norwegian Cruise Lines to my friends and family. I already have. Read Less
Sail Date April 2015
This was our first cruise ever, so I was a little concerned about seasickness, got the patch and I was fine. We read alot of reviews but I've come to realization that you can't make everyone happy. No vacation is perfect and ... Read More
This was our first cruise ever, so I was a little concerned about seasickness, got the patch and I was fine. We read alot of reviews but I've come to realization that you can't make everyone happy. No vacation is perfect and very few meet all your expectations, but realistically, this was fan-damn-tastic!!! The overall service was great, the boat was clean and well maintained and the food was wonderful. Way too many things to do on the ship, so we couldn't do them all. The name of the ship says it all, truly EPIC. Something for everyone and even at 53, I enjoyed the water slides immensely. We enjoyed each port of call with the exception of Ocho Rios. The excursion was great, but the people are so pushy and over the top. I literally had to push someone away from my wife. If I want your goods, I'll come see you. But they never stopped. Cozumel was just the opposite, very polite and helpful. Thank you Norwegian for making our first cruise a success!! Read Less
Sail Date April 2015
I went on a 7 day western Caribbean cruise on Epic, first cruise ever and had a blast. There is so much entertainment on the ship that I stayed busy the entire time. The food is good and the employees are friendly. I had a memorable ... Read More
I went on a 7 day western Caribbean cruise on Epic, first cruise ever and had a blast. There is so much entertainment on the ship that I stayed busy the entire time. The food is good and the employees are friendly. I had a memorable vacation. Thank you Epic!! Read Less
Sail Date March 2015
This was the first cruise we have taken. I read a lot if the reviews and felt very prepared for the worst and the best. As a first time cruiser, there were a few things that we felt should have been explained more clearly. For example, we ... Read More
This was the first cruise we have taken. I read a lot if the reviews and felt very prepared for the worst and the best. As a first time cruiser, there were a few things that we felt should have been explained more clearly. For example, we were told that we could leave our bags in the baggage area and they would be delivered to our room. However, we opted to take them with us when checked in. Our room was ready, so we were able to go directly to the room and put them inside. We discovered later, that bags aren't put in your room, but merely placed in front of your room door. When we first boarded the ship, we had no idea where we were or how to get to our room. There wasn't any ship personnel standing in the lobby that we could ask. We knew we were on the 11th floor so once we located the elevator it was easy to figure out (we did walk around the whole floor before realizing even rooms were on one side and odd were on the other). The room was a little awkward but I'd watched the Youtube videos and read some reviews, so I knew what to expect ( and even how to find the hidden light switch over the sink). The room showed its wear and tear ...and I could tell the cleaning/turnover was rushed but I always bring Clorox wipes to re-sanitize the commonly touched areas, doorknobs, toilet, etc. We had a balcony room and their were toenail clippings and hair on the balcony floor (gross). As for the freestyle eating, it was great. We don't like a lot of fuss when it comes to meals so we were happy to eat when and where we wanted. Our first time, we picked up food at the buffet and couldn't find the silverware or didn't know if we were allowed to sit just anywhere. So we searched for a few minutes for silverware thinking we may have missed it. We didn't realize it was on the tables because so many people were dining, they were having a hard time keeping the bins restocked. Again, no one explained that to us ...so if you are first timer on Norwegian, just sit at any empty table and the silverware is the bin with the ketchup and mustard :-). We also searched for the ice maker but you must contact your room steward for this. Most importantly, when disembarking, you are asked to tag your suitcases based on the time that you want to leave he ship. Your luggage is then grouped by your color outside the ship. PLEASE PICK UP YOUR LUGGAGE BEFORE YOU GO THROUGH CUSTOMS!!! Fortunately for us, as we were about to go through customs one of the NCL people asked if we had luggage and directed us to pick it up. There were a few people who missed this part and once they went through customs were not allowed back inside to pick up their luggage. Apparently, this is a HUGE deal. So, again - PLEASE PICK UP YOUR LUGGAGE BEFORE YOU GO THROUGH CUSTOMS!!! Overall, it was great. We had a good time. Their was good variety of food (even a decent selection of sugar free deserts & drinks), shows and entertainment. While I didn't like everything, I can't say I "disliked" much. We will definitely cruise with Norwegian again. Read Less
Sail Date March 2015
This was my (and my husband's) first cruise. If you are in your 20s to 40s and without children, here are the top five things you need to know, in order of priority: 1. GET A POSH PASS. But don't tell anyone. I want one to be ... Read More
This was my (and my husband's) first cruise. If you are in your 20s to 40s and without children, here are the top five things you need to know, in order of priority: 1. GET A POSH PASS. But don't tell anyone. I want one to be available the next time I cruise. 2. Shut up about the (un)available TV stations. You want to watch sports? Stay home. 3. Buy Poo-Pourri. It may just save your relationship. 4. Stay up dancing all night at Spice, after you go to Blue Man Group and Second City and Howl at the Moon. 5. As much as you may want to do karaoke, resist the urge - especially as it gets later in the week. Trust me. Just... go sing along with Howl at the Moon if you want to sing. Karaoke gets frightening. You know exactly what I mean. Miscellany: If you're easily intimidated, avoid the vendors in Jamaica. And the drug dealers. Don't try to walk from 7-mile beach back to the terminal. Don't. I say it again, Don't. I'll happily share with you pictures of iguanas. Don't make the hour-long walk. Take a lorazepam if you have to fly out of Miami airport. Maybe two. It's a nightmare. Make it to the Mr. Sexy Legs contest. Bring a water bottle with you and have bartenders fill it regularly. Every single silver shop in Cozumel is the same. Don't waste time. Learn Spanish. You'll get a better price. Tip well. Everywhere. Every time. Even if tips are included. Wear sunscreen. Every day. Shut up about it. Don't bother with the "everything $10" shop on the boat. Hit up Teppenyaki. Good time, good food. Drink a lot. Of water. Who am I kidding... drink a lot of Patron. Margaritaville is fun but overpriced. Hit it up -once. Go to the gym. Or don't. It's your vacation. Either way, just trolling the ship, you're probably getting to your 10,000 steps per day. Speaking of which, INFINITE THANKS to whoever found my FitBit and returned it to Guest Services within 2 hours. I am so thankful for your honesty and would like to send you a gift in return. If by some unlikely chance you are reading this, please let me know. Is anyone from the Kenny-squared Chicago crew on this board??? I'd (we'd) love to stay in touch and do some stunt-man and chocolate pretzel shots if you're in town. If you don't boo the Sox, we won't boo the Cubs. Last word: You're on a freaking cruise ship in the Caribbean. If you have something to complain about, please politely do so in the company of those folks leading as miserable an existence as you are. Spare the rest of us. We had a ball! Happy to answer any questions!!! Sarah (Massachusetts) Read Less
Sail Date March 2015
Norwegian Epic is for people of all ages, there's always something to do, kids will love the waterpark and big slides they have, as well the entertainment. Food at the buffet is very good! And it gets better at the restaurants, ... Read More
Norwegian Epic is for people of all ages, there's always something to do, kids will love the waterpark and big slides they have, as well the entertainment. Food at the buffet is very good! And it gets better at the restaurants, REAL GOOD FOOD. I was enchanted by the French and oriental restaurant. The circus, Ice bar, Irish bar, karaoke, white parties, and Latino nights at the cruise are a very good choice for night live. Shopping: There's a lot of special offers on board for buying jewelry, watches, if you are shopper. Destinations to Jamaica, grand caiman islands and Cozumel are marvelous. We took the Ocho rios tour and got to enjoy the waterfalls and Jamaica's beach with a good beer. Cozumel and Caiman Islands were the best, we took a ride at some jet skies and got to enjoy Cozumel's vibrant blue ocean, goooooosh! Te best! It's a really good option Only thing I didn't like was: ONE NIGHT CLUB?!! Really? Other than that.. It's awesome! :) Read Less
Sail Date March 2015
This was our very first cruise and we had an absolute blast! I have nothing to compare it to if course. We flew into Ft Lauderdale as the flights into Miami from Arizona were much higher. We arrived a day early and had time to do last ... Read More
This was our very first cruise and we had an absolute blast! I have nothing to compare it to if course. We flew into Ft Lauderdale as the flights into Miami from Arizona were much higher. We arrived a day early and had time to do last minute shopping for my favorite tea and snacks which we were allowed to bring on board. The embarking process we very fast and easy, we boarded a bit earlier then we thought we would. We had the ultimate dining package and the ultimate beverage package that we would never do without. Between the 2 everything we ate and drank was included including many choices of wine and premium alcohol had you chose a very expensive wine you only paid the difference over the 11 dollars which is a greatdeal. We had an amazing restaurant to go to every night, food in the premium restaurants was amazing. Cagney's was our favorite a 5 star steak house we would have gone 2ce but we wanted to try as many different ones as possible. Desserts were to die for in all of the premium restaurants. Spend the money for the package it is well worth it. We were lucky enough to get 1 of the 20 posh passes, that was amazing. The best 59$ we ever spent. No crowd your own private Bar and 2 of the best bartenders, we love Ida he was awesome. There was 1 grumpy one. If not for the posh pass I think I would have been very unhappy with how crowded the pool side chairs were.  They did have a policy if your things were in a chair unattended for over and hour they would move it and give the chair away which was nice no all day saving of seats we had heard about. Circue show was great, and included in the dining package, our murder mystery lunch was extremely funny so we did the Second City show which was not good. Drug out and boring.  We weren't impressed with the garden buffet, it was average as we do eat at a lot of buffets in Vegas we were hoping more. I would have been disappointed had we not had the ultimate dining package. The desserts were beautiful in the buffet but not good at all. The French toast at Breakfast was very good. Depending on the time you chose it could be very crowded so we would join strangers which was actually fun. Go before 8am to get great seats with beautiful views. I was surprised at how little shopping was available we didn't purchase hardly anything, very little epic merchandise, but a ton of perfume if you are looking for that. Spice H2O was hopping for the parties but aimed for people much younger then us, we in our early 40's but we still went and had a great time. The casino really paid out well! All through the week people including us were winning several hundred dollars on many of not most of the machines. Even on the last day. There were 2 smoking sections in the casino but placed where non smokers wouldn't be bothered, I read reviews that said the smoke was bad and you were forced to walk through it, totally not true 90 percent of the casino is non smoking. We ended up with beautiful photos on many different backgrounds which we really liked. The Photographers we very nice and funny. All and all the staff was very friendly for the most part, there were a few rude ones but nothing like I had read here in other reviews. Don't be cheap tip your favorite bartenders and your steward and they will pamper you! I know you don't have to but if you want that special attention it's worth it. We tipped our steward $20 on day 1, 3 and 5 and our bartender Ida 5 or 10$ each day. Disembark was great went fast and easy. We are already planning our next cruise which will most likely be Norwegian again As for excursions, Dunn's River falls was great but I think we will do our own thing at the ports, excursions were expensive for what they were, didn't get to snorkel in cozamel except in a tiny pool with dead coral where we did the dolphin swim. That to was disappointing. Read Less
Sail Date March 2015
First time cruiser, myself and boyfriend went alone. Started miserable by a screw up with our beverage pkg that resulted in three days worth of inquiries and visits to guest services. Finally three days after being home Cruises Only and ... Read More
First time cruiser, myself and boyfriend went alone. Started miserable by a screw up with our beverage pkg that resulted in three days worth of inquiries and visits to guest services. Finally three days after being home Cruises Only and Norwegian have fixed the problem by agreeing to refund me $974.00. The food, entertainment, and room were awesome. Jeffery who cleaned our room was amazinely pleasant and thorough. Always enjoyed watching the shows. Ended miserable on day of embarkation. Had an employee whom was outrageously rude to myself and boyfriend. Told me when I questioned the exit route that, "well don't like it, youre leaving anyway." Not a first time good experience by any means. Read Less
Sail Date March 2015
Having never cruised before , we really didn't know what to expect .Living in Hull we expected a version of North Sea Ferries lol !! What a fantastic time we had , Amazing ship , great crew ...really couldn't fault it ..I ... Read More
Having never cruised before , we really didn't know what to expect .Living in Hull we expected a version of North Sea Ferries lol !! What a fantastic time we had , Amazing ship , great crew ...really couldn't fault it ..I have read some comments about quality of food ..There is so much choice I really struggle to comprehend how anyone could complain ! But I suppose you all ways get someone. We were recommended a mid ship cabin 10189 .Again perfect for us . Anyone thinking about it and hesitating ...just do it ! Took me 25 years to get my husband on one . We are now on The Gateway in August lol ! .Love the thought of waking up in a different place every day . Our friends who have cruised before , said but your only stopping at 3 port . It had me a little ruffled they had done a 14 days Caribbean cruise with 10 ports ...OMG ... I would have needed another holiday ..this was just perfect we got to enjoy Jamaica , Grand Cayman & Cozumel as well as days at sea. Never queued for the Restaurants , Disembarkation day was a doddle ..Our Cabin Steward gave us daily hints and told us the best thing to do .We were off within 15 mins All in all 10/10 Read Less
Sail Date March 2015
I'm a single college professor and went on this cruise as a spring break getaway, so I stayed in a studio cabin. It was a bit scary going alone and not knowing anyone, but by the time we had our first meeting in the Studio Lounge, I ... Read More
I'm a single college professor and went on this cruise as a spring break getaway, so I stayed in a studio cabin. It was a bit scary going alone and not knowing anyone, but by the time we had our first meeting in the Studio Lounge, I had become acquainted with several fun people. I had dinner with a group on the first night and made friends with some people who I hope to keep in touch with. I love to travel and usually travel to Europe. I love that sort of travel for it's cultural and historical value, but there is a certain level of stress with catching trains, language barriers, etc. This cruise was such a relaxing and purely fun week that I can not wait to book my next cruise. I would definitely cruise with Norwegian again, especially as a solo cruiser. The daily 5:00 gatherings in the Studio lounge were always fun, and it was easy to find interesting people to talk to since everyone in the studio cabins were brave enough to cruise alone. The food on the cruise was excellent, and I am a pretty harsh critic. No, they didn't serve lobster on seafood night, but that doesn't mean that the quality of what they served wasn't great. Room service and the buffet were particularly great for breakfast, but I preferred either of the main dining rooms for dinner. The Manhattan Room was especially nice for a good dinner atmosphere when the jazz band was playing. I tried getting a reservation for Le Bistro but never could get in, which was disappointing. I saw Blue Man Group on my first night, which was a very fun show. I also saw Cirque Dreams and thoroughly enjoyed the dinner and the show. The physical feats the performers did were amazing! I also saw some of Howl at the Moon, and it was a very fun show as well. I did the Dunns River Falls and Bamboo Beach VIP excursion in Ochos Rios. Climbing the falls was fantastic. The falls were beautiful, and the guides were great fun. The beach experience was not as good as I had hoped. Our guide for the day was our server on the beach, and she simply had too many people to take care of to give the "VIP" experience, in addition to the fact that the cooks & bartenders must have been slow or overworked. We were promised that we would not have to worry about anything, and I found myself waiting a long time in my chair before any food or drinks were served. I complained to the Shore Excursions desk, and they gave me a 20% refund and told me that they were going to be having a meeting with the Bamboo Beach Club people to try to resolve that problem In Cozumel, I did the Mayan Ruins of San Gervasio and Beach excursion. The guide for the ruins was great and gave us a great overview of Mayan culture and history. San Gervasio is not the most popular ruins site, but it was still very interesting and an important part of the Mayan culture. The beach part of the excursion was nice, but we were dropped off at what was basically a restaurant with a private beach. I had ceviche, which was delicious, as well as a margarita, but the service was slow--again, they were trying to wait on too many people. It was also pretty expensive, and they didn't take credit cards. The beach was beautiful! All of the activities on board the ship were very fun, from games to dancing. The ship staff were wonderful and made an effort to be sure that everyone was having fun. I went to 2 martini tastings, and the bartender who led the tastings was very friendly and informative. That was one of my favorite onboard activities! I can't wait to go again! Read Less
Sail Date March 2015
Norwegian Epic Ratings
Category Editor Member
Cabins 4.0 3.7
Dining 4.0 3.8
Entertainment 5.0 4.0
Public Rooms 4.0 3.8
Fitness Recreation 4.0 3.9
Family 5.0 3.9
Shore Excursion 4.0 3.5
Enrichment 3.0 3.3
Service 4.0 3.8
Value For Money 4.0 3.5
Rates 4.0 3.7

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