2 Helpful Votes
Sail Date: April 2019
We had heard good things about Norwegian and wanted to give them a try. We were disappointed. The food was terrible and it was impossible to get into the smaller shows. One night I ordered what was supposed to be a hot appetizer and it ... Read More
We had heard good things about Norwegian and wanted to give them a try. We were disappointed. The food was terrible and it was impossible to get into the smaller shows. One night I ordered what was supposed to be a hot appetizer and it came out stone cold. Food had no flavor. At the pub they serve your food in a metal basket sitting on a piece of paper which made it impossible to use a knife. We enjoyed our excursions. The cabin steward was terrible. She did not listen to our requests. The room was a nightmare. It was embarrassing as you could see through the glass. The beds were as hard as a rock. The only real plus was the unlimited beverage package.The casino was tight. I figured I would have earns some perks for the amount of money I spent. Other cruise lines have given me free cruises, wine etc.We will never sail Norwegian again. We prefer Carnival. Read Less
1 Helpful Vote
Sail Date: April 2019
We chose this cruise because of the date and the home port. We cruised the last two times on the Oasis and wanted to go to other destinations. If you have read the reviews that others have posted they are spot on. The bathroom deal is ... Read More
We chose this cruise because of the date and the home port. We cruised the last two times on the Oasis and wanted to go to other destinations. If you have read the reviews that others have posted they are spot on. The bathroom deal is weird, the pools and deck space are weird, and for a large vessel you will not find any large and roomy spaces on board. Not too many happy passengers were to be found when the conversations were about the ship. The food was good in the specialty restaurants and the dining room breakfast and dinners were also good. The bars were average overall and the venues tended to get a little overcrowded at times. Personally we will not book another Norwegian cruise and will stick to Royal Caribbean if possible on the Oasis class ships. They also have lots of passengers but you never feel cramped or crowded on their cruises. Read Less
1 Helpful Vote
Sail Date: April 2019
Chosen for relaxing and dancing. They list ballroom dancing in Main dining room but put tables on 80% of the dance floor. And band played dinner jazz. They didn't know what a Rhumba beat was. Too many people on this ship. Everything ... Read More
Chosen for relaxing and dancing. They list ballroom dancing in Main dining room but put tables on 80% of the dance floor. And band played dinner jazz. They didn't know what a Rhumba beat was. Too many people on this ship. Everything felt crowded. Buffet food was just so so. Main dining room was good food though. Overall, no desire to cruise on this ship again. First ship we've been on that did not have a walking/jogging deck. Okay, they did if you wanted to go back and forth on one side with a view of the lifeboats. Discover Cayman tour is way over rated. Private island had little to offer unless you spent money. Best part of trip was Ocho Rios Blue hole and tubing (Karandas tour). Ship groups looked very crowded. Really got tired of them always pushing their 'cruise next' program. Will definitely look for 'Burn the Floor' show when they go on US tour. Read Less
2 Helpful Votes
Sail Date: March 2019
The only good thing about Norwegian were the excursions, which you can get through other cruises too. Most of my interactions with staff were unhelpful at best and downright rude at worst. There seems to be a very prevalent "not my ... Read More
The only good thing about Norwegian were the excursions, which you can get through other cruises too. Most of my interactions with staff were unhelpful at best and downright rude at worst. There seems to be a very prevalent "not my job" mentality where staff will go out of their way to avoid helping you or answering your questions. The rare few crew members who are actually pleasant are overworked to the point you'll only see them once or twice on your trip. The rooms are tiny and cramped, and if you're tall forget about taking a decent shower. Rooms are services at least 3 times a day, which can be overwhelming and inconvenient when you're trying to relax or rest up after an excursion. It's also a huge inconvenience to have to use a room key in order to use the lights. The shows on the ship are fantastic, I will give them that. If you're unfortunate enough to be on a Norwegian cruise make sure to check those out! Other than the shows though there isn't much to do on the ship except eat and go to the casino. Save your money, cruise elsewhere. Read Less
1 Helpful Vote
Sail Date: March 2019
Embarkation was smooth. Unfortunately several groups of college students on Spring Break basically took over. They were rude and immature. The crew seemed to be very short staffed. I had a waitress in the Manhattan Room flat out decline to ... Read More
Embarkation was smooth. Unfortunately several groups of college students on Spring Break basically took over. They were rude and immature. The crew seemed to be very short staffed. I had a waitress in the Manhattan Room flat out decline to bring me a soda because it was going to take too long. This was after our drinks didn’t arrive until after our meal. I also had 2 days where we didn’t see a server at the pool until after 3PM. I had a server at the pool decline to bring my friend a Mudslide because that drink takes too long to make. I was obviously less than impressed. The casino staff was not friendly, and they seemed to be poorly trained. The ship is fine. The entertainment is amazing. I recommend howl at the moon and the other entertainment. But I would be aware of the times where students may be on board, and maybe check the staffing levels on board. Read Less
2 Helpful Votes
Sail Date: March 2019
Three of us, ages ranging from 42-75, traveled on the Epic for a 5 day cruise (Cozumel and Great Stirrup Cay). We had done our research ahead of time which really paid off! Here are our take aways: EMBARKATION: Easy but long lines. ... Read More
Three of us, ages ranging from 42-75, traveled on the Epic for a 5 day cruise (Cozumel and Great Stirrup Cay). We had done our research ahead of time which really paid off! Here are our take aways: EMBARKATION: Easy but long lines. Lucky for us, we were traveling with someone who was on a knee scooter so we were able to use the elevator and not wait in the line for the escalator. We arrived at 11:30am and were on the ship by 12:45pm. CABIN: We were in a handicap accessible cabin (8188) which was much bigger than most balcony cabins. There was plenty of storage, drawers, hangers, etc. Definitely bring an adaptor because there are only 2 plugs (one European and one American). Our only issue was with the bathroom. The water did not fully drain after showers so there was still water on the floor in the bathroom which made it difficult for people to use the toilet without getting their feet wet. DINING: We took advantage of the "free" 3 night specialty dining plan. We ate at Cagneys (OK) and Le Bistro (AMAZING! So much so, that we went back a second time). Cagneys did not blow us away like we thought it would (our steaks were overcooked). However, at Le Bistro , all of our meals were amazing! The Frisse salad, Scallop appetizer, Mushroom soup, Onion soup, Escargot, Filet, Scallops (main course), Veal, the vegetable puff pastry dish and every single dessert we had were wonderful. The only complaint we had was that it is situated under Cirque so sometimes you would hear a huge BOOM!, and it was the acrobats on the deck above us. We also dined at Taste one evening and Manhattan one evening. Both were good but not nearly as good as the Specialty restaurants. We ate at the buffet for breakfast and lunch, and the food was fine. The coffee at the buffet, by the way, was as good as the specialty coffee shop. Don't waste your money. ENTERTAINMENT: Pricilla and the dance show were both very good but definitely not appropriate for kids. I was surprised at how many people brought their young kids to these shows. Mandy who was our cruise director, the Dailies, etc did a great job of warning parents of the content of the shows. The talent of these dancers, singers and actors was amazing. We were unable to get into Howl at the Moon, etc. If you didn't line up 45 mins ahead of time, you couldn't get in (they didn't take reservations). FREESTYLE CRUISING: Norwegian likes to pride itself on its Freestyle Cruising but it really isn't true Freestyle Cruising. We had done our research ahead of time and knew that if you didn't make dinner and show reservations before you boarded, you probably weren't getting in. Example: We waited to book the Cirque show until we got on the ship, and it was too late. We also went to the Spa at around 3pm on embarkation day to book massages and the only day we could get in was a port day in the afternoon. Sea days were already booked. We met people who didn't book anything until they got onboard and they didn't get to eat all of their 3 specialty dining restaurants nights because they couldn't get in anywhere. My suggestion would be to book everything you can weeks before you board. EXCURSIONS: We did the Dolphin Encounter at Cozumel which was nice but not as nice as the one at Atlantis in the Bahamas. We also did the Stingray excursion on Great Stirrup Cay. That was amazing! Our guides were so knowledgable and helpful. I would highly recommend it. SPRING BREAK: We went during college Spring Break so we were prepared for utter mayhem. And it was! The pool deck was beyond capacity, as was the pool bar. Even though we are early birds, we rarely got a lounger at the pool (deck 18-non Haven side was Ok the first 2 days but then everyone else caught on). All the bars on deck 6 were packed all day long. Deck 7 bars were much more manageable, especially during the day. SERVICE: We had read horror stories about service on the Epic and how none of the employees were happy, etc. We had a totally different experience thank goodness! Our room stewart was so friendly, everyone we passed in the hallways said hello to us, the bartenders (although very over worked) were friendly, and all the servers in the restaurants were very nice and helpful. I think if you have a positive outlook, smile and are friendly to the employees, they will be friendly to you. DEBARKATION: Super easy. We walked off with our luggage at 7:45am and were on the bus at 8am. Side note: we highly recommend Go Port Canaveral for either a Park and Ride or Stay and Ride package. We flew into Orlando Airport, stayed at the Embassy Suites Airport and were picked up the next morning but the Go Port Canaveral bus at 10:30am. The same bus drove us back to the airport after the cruise. All of that was included for one price (~$100 per person). Overall, we had a great time on the Epic. Yes, it was crowded and yes it was crazy with the Spring Breakers, but we had fun! The one thing we missed from other cruises (RC and Disney) is the outdoor decks. The Epic is very dark and closed off. There is no place to walk outside to get away on the Epic (unless you go to the pool deck which is always crazy). The Epic also has very small theaters, etc. The Headliners club should have been built much bigger, etc. Would we go again? Probably but we would definitely try a different Norwegian ship first. Read Less
2 Helpful Votes
Sail Date: March 2019
I can’t ever see myself or our group doing NCL again. Poor service many errors and overall poor customer service. Billing issues on my account before even leaving port. 2 drinks $74 bill. Had drink package. Lack of bar service. ... Read More
I can’t ever see myself or our group doing NCL again. Poor service many errors and overall poor customer service. Billing issues on my account before even leaving port. 2 drinks $74 bill. Had drink package. Lack of bar service. Only cruise out of 27 or so I had to visit the guest service desk 4 times. I am really easy going person. Food in the taste did not come out together from 1st person getting apps to last person was 10 minutes and the meal was 15. The pub should be a place to show up and have some drinks but you must check in to get table and wait. Freestyle Cruising has missed the Mark. You much plan all your items like shoes and tenders to shore. Don’t try to do what you want or when you want to do it. I will not say it ruined the cruise because our group still make the best of it. Looks elsewhere if you have cruised other cruise lines. Read Less
1 Helpful Vote
Sail Date: February 2019
My elderly parents convinced the family to take a one last holiday together as they are convinced this will be their last. They had a good history with Norwegian so it was the 'go to' company. We booked 7 passages looking ... Read More
My elderly parents convinced the family to take a one last holiday together as they are convinced this will be their last. They had a good history with Norwegian so it was the 'go to' company. We booked 7 passages looking forward to seeing exotic places like Jamaica, Cayman Islands and Cozumel. We arrived in Port Canaveral several days in advance and the day before the cruise was supposed to leave, we got a message from NCL informing us our 7 day cruise was now a 5 day cruise going to Bahamas and their private Island. It was also boarding on Sunday as opposed to Saturday They were very sorry and were allowing us to cancel or take 50% off the cost of the cruise. So picture this..... 4000 cruise passengers scrabbling at the last minute to find accommodations and in many cases a rental car. Oh yeah, the Daytona 500 was on that weekend as well. Bedlam. We decided that we had spent considerable time and effort to get their so we would make the best of it. Should have cancelled. I have good and bad things to say about the ship itself: The good: Rooms were very well laid out. The waiters and cleaning staff were fast, efficient and friendly. The chicken fingers were excellent Liked the ice cream machines The Circ show was very entertaining although the Ariel portion was cancelled The bad: Freestyle cruising should be called 'Free for All cruising'. If you want shows or premium dining, better book the second you get on the ship. We spent more time organizing and getting organized than doing anything. The food was just OK. The buffet got boring after about day 3. Lots or technical difficulties, pools not full, toilets backing up, Spice H2O big screen missing a bunch of pixels. These sound minor but my perception is NCL has cut back on their ship maintenance which could have been a contributing factor to the previous cruises engine failure. There's more but I have probably said enough. All in a very disappointing experience, and to boot, the whole family is still getting over the nasty cold we caught on the cruise. A poor last trip for Mom and Dad. Read Less
Sail Date: February 2019
Wanted to see Jamaica , George Town as have never seen , We were also to go to Cozumel as well as Stirup bay Bahama. Ship with engine problems prior cruise . in stead of wanted cruise we went to Nassau and Great Stir up Bay Bahama. ... Read More
Wanted to see Jamaica , George Town as have never seen , We were also to go to Cozumel as well as Stirup bay Bahama. Ship with engine problems prior cruise . in stead of wanted cruise we went to Nassau and Great Stir up Bay Bahama. Boarded Sunday not Saturday and sat in port until Monday after 4 pm,. Drinks all had Florida tax as in port. Notified Friday night of change and impossible to get through to Norwegian number. Guest Services assured us the cruise line would reverse $250 for hotel and expense. After cruise NCL said guest services gave incorrect information, NCL should stand behind statements made by Norwegian guest services. Pools crowded and pool bar served those most obnoxious first and polite persons waited forever. Only ate in dining room once as we both had illness after, Never ate at buffet. Comedy shows and nightly entertainment was very good. Walking track was a joke . Follow up after cruise that was less than satisfactory was non-existent. Read Less
Sail Date: February 2019
We went with my brother and his wife as they were already going. Getting on and off the ship was very easy. Don't like the way the bathroom is set up as there is not normal privacy. I would go to u-tube and watch a video on the cabins ... Read More
We went with my brother and his wife as they were already going. Getting on and off the ship was very easy. Don't like the way the bathroom is set up as there is not normal privacy. I would go to u-tube and watch a video on the cabins but although I like my privacy, it still worked out well. Our cabin attendant (Renee) was AWESOME!!! He was extremely attentive, called us by name every time he saw us and kept our room very clean, well made up and always had great towel animals on the bed each night. All attendants do not do this so ask for him. It was not always easy to call the other parts of the ship... ie: front desk...as they rarely answered. The food was incredible on floor 15: all buffets. O'Sheehan's Bar & Grill was part of everyone's package and was terrible. I ordered a Ruben and it had hardly any meat on it and took a very long time to get the food once ordered. We also tried out 3 of the separate dining facilities that you have to pay extra for. Teppanyaki was a favorite, next was Cagney's Steakhouse and Moderno Churrascaria was last on my list as the food was not very good and the service even worse. The casino was not very well serviced. Some machines worked and some didn't and they had very few servers to take drink orders and even less people to fix the slot machines. Fun but aggravating!!! As far as going back to this ship, I would probably try others as I have just booked another cruise for June on a different cruise line. It would have to be a very very good deal to come back here and this was my 7th cruise line. Read Less
1 Helpful Vote
Sail Date: February 2019
This was my sixth cruise second time with Norwegian and my 30th wedding anniversary, I understand that up keeping on a vessel is necessary but arc welding and grinding off tie downs that were in the wrong place on the deck and closures of ... Read More
This was my sixth cruise second time with Norwegian and my 30th wedding anniversary, I understand that up keeping on a vessel is necessary but arc welding and grinding off tie downs that were in the wrong place on the deck and closures of areas on the pool deck, very inconvenient. The specialty restaurants we did was La Cucina, Cagney's Steakhouse and Teppanyaki. All three were excellent. We also did the cirque dreams epicurean dinner , we enjoyed that show. Burn the flood was good, the comedians were funny, did not like Priscilla queen of the desert, Howl at the moon was also good. Buffets are buffets, the food so so. The bar tenders Won't make a frozen rum runner, but the drink package came in handy. Here is a good tip take the elevator on deck 15 outside the buffets up to deck 18 where there is padded deck chairs and hardly anyone around walk up to the front and enjoy. Wished we found that earlier in the trip. I don't understand why they don't have music in H20 during the day they have a big screen showing diving spots of the world. Wife did a few spa treatments she was happy with that. Not sure about doing that big of a ship again. Or at least that one, Port Canaveral is very easy on and off the ship. When getting off the ship Use the porters to get you and your bags to the front at customs. It's worth the tip. Read Less
Sail Date: February 2019
Just got back from a 7 day Western Caribbean cruise aboard the Epic out of Port Canaveral, Florida. Here are my thoughts on the vacation. -UBP. Got the Ultimate Beverage Package for the week. Was totally worth it. Great selection of ... Read More
Just got back from a 7 day Western Caribbean cruise aboard the Epic out of Port Canaveral, Florida. Here are my thoughts on the vacation. -UBP. Got the Ultimate Beverage Package for the week. Was totally worth it. Great selection of spirits, beer, and wine. The standard wine was excellent and was my drink of choice during the day. Totally saved us money. It was also nice not worrying about a tab at the end. Plenty of bartenders and really didnt have to wait in line for a drink. Best perk is that drinks are included on the private island. Very nice touch and adds the feeling that you are at an all inclusive resort for the day. Bartenders even remembered my drinks. -Food. Excellent food. My favorite was the steak house, French restaurant, and the Chinese. Chinese is included and not a specialty restaurant, bonus. Buffet has everything and very tasteful. Also, did room service which was great and offered pizza. Yum. Staff was very attentive and kept the food always stocked and very happy to help in anyway. -Entertainment: Broadway quality on the shows, make sure you take advantage and attend. You wont be disappointed. Nightclub Bliss was great for dancing. Also, during the cruise we watched the Super Bowl at H20 on the massive screen. Very cool experience. Plus they had a tailgating buffet of all the football food that you expected. Really a great way to watch the big game. Spa is massive and totally worth the pass price. Great place to relax after a long day on shore. Staff: Best part of the boat. Great staff that are always in a good mode and friendly. The hotel director, Nelson is great guy and very approachable. You see him everywhere around the ship. Our room attendant did a great job and kept our cabin cleaned and stocked all the time. Bottom line, this is one of the best cruises I've been on and I have tried them all. Great cruise of just about anyone. Singles, Couples, Families, etc. Will be back for sure. Read Less
Sail Date: February 2019
Hi I just got off the Beautiful Norwegian Epic Cruise. I travel all the time and highly recommend this 7 day trip to the Western Caribbean. The staff is amazing and they work so hard to make sure each passenger enjoys their vacation. There ... Read More
Hi I just got off the Beautiful Norwegian Epic Cruise. I travel all the time and highly recommend this 7 day trip to the Western Caribbean. The staff is amazing and they work so hard to make sure each passenger enjoys their vacation. There are so many things to do on this ship. The rooms are spotless and I loved having a bathroom separated from the shower area because we had two in our room so it made it easy to get ready for dinners and shows. The Food is great with such a big variety of selections. I recommend the specialty restaurants if you want fine dining I was very impressed! The best part of the trip was watching everyone from the staff to each and ever passenger smiling and feeling like a magical vacation! Pj was was favorite bartender he explained PJ stands for Pineapple Juice enough said! I had the pleasure of meeting Nelson the hotel director and his staff the hardest working team with a permanent smile! I have been in the travel profession for 25 years and highly recommend the Epic it was truly one of my best vacation experiences. Read Less
1 Helpful Vote
Sail Date: January 2019
I took this cruise to relax and be taken care of for a few days. It's been a very stressful 3 years since I had been able to cruise due to family matters. I've been on several lines over the years (Carnival, Costa, HAL and ... Read More
I took this cruise to relax and be taken care of for a few days. It's been a very stressful 3 years since I had been able to cruise due to family matters. I've been on several lines over the years (Carnival, Costa, HAL and Princess). I found a last-minute deal on Epic. I booked it at 1pm the day before it sailed, knowing nothing about NCL (except I always thought their ships were ugly when I saw them in port). So I made a leap of faith and at 5am the next morning super shuttle picked me up for my flight to Orlando. Uneventful flight, got a transfers to the ship from Contrans Shuttle (I recommend them). Arrived at Port Canaveral about 12:30pm. It was a total mob scene. If you are familiar with the terminal, the line wound around outside the terminal - back and forth THREE times from the luggage drop-off clear to the other end of the terminal building. Apparently it was a surprise EPIC was there. Once I got inside I noticed two of the 4 metal detectors were not in use and eight of the 38 check in stations were not staffed. Why? Just my opinion but when you have 4000+ people boarding it should be all-hands-on-deck. Time to board the ship: Over two hours. My cabin was ready, so I went there. It was filthy dirty. Smears on the headboard, cabinets, etc. Too much leftover DNA from the previous guest. I even had the executive housekeeper come to the cabin. When I asked for some cleaning products I was told no. All the food on-board was fine to good. The only thing that stands out in my memory is the perfectly ripe fruit. I dined in the MDR and buffet (no specialty). The only thing I took one bit of and set aside was the pizza. I'm a picky eater and "foodie" but I adjust my expectations accordingly. Service was good to very good (except for the host in the MDR, noted below). The rest of my review, will be a simple cut-and-paste from the survey with names redacted. I'm done with NCL, so that's all I want to do. If someone is placed in a disabled cabin, there needs to be printed instructions for the door. Nobody knew how it worked, initially. My cabin (12270)was dirty; fingerprints, smears on the headboard and cabinets, mystery goo on the door handles. I asked a manager named S***** for cleaning product so I could clean the cabin to my standards. He said "no". Then he told me I could not have a piece of paper to make reminder note for the door. The first night there were no coffee packets for the coffee maker. Housekeeping did not deliver any when I called. The next morning about 4am I called 00 to see where my coffee packets were. I was told my only options were to pay room service $7.95 or go get the coffee myself. Wrong answer. FYI - the right answer would have been "we'll send some right up, no charge". Then there's S***** in the Manhattan room who would not give me a pager when there was a wait. Telling customers "NO" seems to be a theme on NCL. Now for the good. Marco, cabin steward, did an excellent job. Wouter, guest services, was very helpful. Valeria, Locksley and all the staff in the Manhattan and Taste dining rooms did a great job. This was my first - and last cruise on NCL. Read Less
Sail Date: January 2019
NCL always treat us well and are so nice. On this cruise, for us, it was all about the best band on this ship...4-Blue!! We never missed a night listening to them!! We watch them on YouTube at home since we miss them!! One downfall was ... Read More
NCL always treat us well and are so nice. On this cruise, for us, it was all about the best band on this ship...4-Blue!! We never missed a night listening to them!! We watch them on YouTube at home since we miss them!! One downfall was when they got to play on deck one night but they only played for 1 hour! We, the great crowd of an audience wanted MORE of them, but they weren’t given permission to play longer.....the biggest mistake of the night! THE ONLY other thing we are not fond of are the design of the rooms. But we both agree this was one of our BEST trips ever! Big ship with lots to do! Stage shows were great also!! We are not a fan of having to make a reservation for some of them, but that’s how it is on this ship! The water slides are AWESOME....especially the toilet bowl one!!! Highly recommend Teppanyaki for dinner... it’s a WOW!!!!!! It’s a must!!! Bliss the nightclub was unpleasant the night we went....6 of us. We didn’t stay long. I pray they aren’t all like that on other ships. We enjoyed the pool areas a lot, and we enjoyed the couple, man and woman who sang onboard deck, but the raggae band wasn’t that great. In fact, I wanted to go elsewhere when they played. All other bands were really good!!!! We relaxed at the Martini bar at times....and the Beatles Band was VERY GOOD also!!! We’d take this same cruise on this same ship again anytime!!! Loved it!!! Read Less
Sail Date: January 2019
The Epic is a large ship, so there is always a lot to do. We sailed Jan 23 for 10 days so some of the concerns we had heard with not being able to get chairs to sun ourselves were not a problem at all. I think this may have been because it ... Read More
The Epic is a large ship, so there is always a lot to do. We sailed Jan 23 for 10 days so some of the concerns we had heard with not being able to get chairs to sun ourselves were not a problem at all. I think this may have been because it was an older demographic due to a 10 day cruise. We had a balcony room 9087 and it was fabulous. It had more storage space than I could have ever imagined. We over pack and we still didn't use several areas of storage. Be sure to really look everywhere because there are places you wouldn't even guess that open to put things. It was wonderful. The bathrooms are unique and not my favorite but they were not as bad as I had anticipated after reading other reviews. If you make reservations for dining it is best but even if you don't the lines seem to go quickly. People started lining up early so it seemed like the line was awful but as soon as they opened the doors it was fine. The few specialty restaurants we went to were good but if you didn't do any I think you would be fine. Some people did specialty dining almost every evening and were very happy. We didn't go to the buffet until towards the end but I was pleasantly surprised. The shows were so-so, I would say that I have seen better productions on Carnival but they were still fine. I was not a fan of the Pricilla show but the acting was good. The main desk was fantastic and extremely helpful with anything you needed. I was very impressed with all of them and especially Angelica. I was leased impressed with the line (almost hour long) to stand in for the internet manager that was not very helpful nor very friendly. There needed to be two people in this area at peak times, it was ridiculous. Someone should have seen there was a problem and gotten some help. Overall I loved my cruise but if I have this issue on my next NCL cruise I seriously have to consider not cruising NCL again. The ports of call were wonderful and the way NCL makes sure that you are taken care to get to your excursions is very impressive. Almost funny, but very impressive. Read Less
3 Helpful Votes
Sail Date: January 2019
12 day and a couple of ports i've never been to. The cabins have the sink and tub in the cabin. There is a screen which we did not get till the fourth day. Tub water was boiling hot and not easy to control. There was no hot water in ... Read More
12 day and a couple of ports i've never been to. The cabins have the sink and tub in the cabin. There is a screen which we did not get till the fourth day. Tub water was boiling hot and not easy to control. There was no hot water in the sink till the last day. Checkin had a line that lasted 2 hours. There were lines all over the ship, for shows dining and just about anything. Show Priscilla was nothing more then a mediocre Drag Show. The other show Burn the Floor was a very good dance show. The best entertainment was the Beatles show. Specialty restaurants were just so so and if they weren't given in the package would have been grossly overpriced. Ports were why we went on this ship but 3 of the ports were NCL islands. Last time for NCL. Will stay on Princess from now on. Ship has 2 elevator banks, front and rear. None in the center. Poorly designed. Read Less
1 Helpful Vote
Sail Date: January 2019
This was our 19th Cruise and Our second time with Norwegian Cruise Lines, our first was May of 2018 on the Getaway. The Getaway was a POSITIVE experience, NO Complaints whatsoever. The Food and Sevice Was perfect. The Epic however, was not ... Read More
This was our 19th Cruise and Our second time with Norwegian Cruise Lines, our first was May of 2018 on the Getaway. The Getaway was a POSITIVE experience, NO Complaints whatsoever. The Food and Sevice Was perfect. The Epic however, was not so enjoyable. To be fair, our embarkation process even though 3 hours in length, but was NOT the fault of Norwegian but a result of bad guest disturbances on the previous cruise. Our main complaint was a badly designed Stateroom. The shower and toilet facilities were the first thing visible when entering the room, very inconvenient, and almost impossible for two people to get cleaned up and ready at the same time. The bed was situated on a curved wall and very short. Anyone over 5’5” would have their feet hanging off the end. Storage was adequate but placed in weird places. The food quality on the buffet was also “adequate” but not as good as the Getaway. The Formal dining at the “Taste” and “Manhattan” Dining rooms was very good. The stage show “Burn the Floor” was one of the best we’ve ever seen, but “Pricilla Queen of the Desert” was the most offensive and disgusting performance we had ever seen on ANY Cruise Line! Primarily because we had not seen the disclaimer prior to entering the venue. If it had been possible, we would have walked out less than 15 minutes into the performance. The disembarkation process was also very long. The area that ourl luggage had been placed in was very hard to locate and the lines were extremely long. That process took almost 2 hours. Perhaps they could find a way to shorten that aspect. Read Less
1 Helpful Vote
Sail Date: January 2019
This was our second cruise with Norwegian, so we now have two ships to compare. We took the Breakaway in May 2018, and the Epic in January 2019. Transfers from the airport and embarkation: Transfers from the airport were a bit slow: we ... Read More
This was our second cruise with Norwegian, so we now have two ships to compare. We took the Breakaway in May 2018, and the Epic in January 2019. Transfers from the airport and embarkation: Transfers from the airport were a bit slow: we waited 2.5 hours from the time our flight landed until we could catch the shuttle to the port. We found the transfer shuttle quickly – it just took a long time for a bus. The embarkation process once we arrived at the port was quick and very efficient - maximum 30 minutes from the time we arrived at the port until we were on the ship. Disembarkation and return to the airport was quick. We disembarked on time with our luggage and were waiting on the bus within 30 minutes. We waited on the bus for about 45 minutes (we don’t know why – it was full) before returning to the airport, but still arrived with plenty of time to check-in, eat lunch, and make our flights. The Epic’s rooms were slightly more dated than the Breakaway’s rooms. The largest issue we had with the entire cruise was the bathroom situation. Rooms don’t have a bathroom per se: there is a toilet room, a shower, and then a curtain dividing the front of the room from the back. There is a sink-vanity combo on the backroom side of the curtain. This was really tight and awkward, and would have been even moreso for non-couples staying in the room together (siblings, parents-kids, friends, colleagues, etc). Frankly, you can see and hear everything the person is doing on the other side of the curtain! However, the Epic’s rooms had significantly more closet storage than the Breakaway. We had tons of drawers, cupboards, shelves, and hangers so we were both easily able to fully unpack and hide our luggage for the duration of the cruise. Our cruise director Mandy was friendly but not as visible or approachable as our previous cruise director Dan Dan. Many of her announcements were pre-recorded, whereas Dan Dan would actually make the announcement in a public place. Our room steward Kevin was friendly and accessible. He recognized us and we saw him almost every day. Unfortunately, our room seemed to be getting cleaned later in the day, as we would return from excursions around 1-3pm and our room still hadn’t been cleaned. We had the pleasure of running into Shirley from the cruise director’s staff, whom we first met on the Breakaway. She remembered us and we remembered her. She was still bubbly, happy, and energetic whenever we saw her. As others have mentioned, the three pools are too small for a cruiseship holding 4000+ people. No more than 100-200 people could swim between these pools. However, we never had an issue finding a lounge chair or deck chair. One amenity that we quickly missed was the ability to dry our clothes. As a Caribbean cruise, you’re obviously swimming and wet every day: you need to dry off and have your clothes dry in a reasonable timeframe. Unfortunately, air circulation in the rooms was poor, even if you hung your clothes in the shower with the vent and clothesline. As a result, our room quickly gained a damp and musty smell from our constantly wet clothes and towels. We had to take our clothes to dry on the deck in the sun; otherwise the smell would have only gotten worse. Other cruiseships have pay-per-use laundry machines; the Epic only offered to do laundry once – a single laundry bag for USD$20, to be returned a few days before the end of the cruise. We’d like to see better laundry services. As expected, all of the entertainment was great. The Broadway shows Priscilla and Burn the Floor were incredible. The Cirque dinner and show were amazing. The impressionist, comedian, and magician were great. The hypnotist and vocalist were different, but something entertaining to watch. The outdoor theatre was great. The screen is a good size and the staggered layout allowed for dozens of lounge chairs and deck chairs to be used to comfortably watch a movie. The Atrium needs to be doubled or maybe tripled in size: the existing chairs were always full, leaving most guests to stand and watch the entertainment. The entertainment there is amazing! The competitions and gameshows were always fun to watch. It being full is a good thing, but something needs to be done about seating. There are two photo studios next to the Atrium that we never saw being used; perhaps they could be removed to make additional Atrium room. Alternatively, we’ve heard that other cruiselines have a dedicated “gameshow theatre” – a second theatre just for what Norwegian would do in the Atrium. Guest Services in the Atrium were quicker than the Breakaway. There were never long line ups more than 3-4 people. One issue we had was with Grand Cayman: due to wind we were dislocated from the primary port to another port about 20 minutes away. The wind is not Norwegian’s fault; however, it should have been Norwegian’s responsibility to get us where they agreed to take us. Instead, they simply announced taxis were available for USD$6 per person, one-way. Because of this, we were late for an excursion, which resulted in additional costs for us to find the excursion part-way through as well as us missing about an hour of the excursion. All of the food was good. The variety was excellent and we certainly never went hungry. The Garden Café again had theme nights for supper every night. One thing they could have done better was use and highlight the local cuisine. The ship was clearly very American-centric, so many of the ‘themes’ were just American food: American night, western country night, etc. We were sailing in the Caribbean and I would have liked to see authentic local Caribbean food (jerk chicken, fresh coconut, pineapple, mango, avocado, tacos, etc). The Epic has one less restaurant than the Breakaway (Breakaway also has Savour). This added a lot of pressure to the remaining restaurants, resulting in longer line ups and wait times. We would recommend making reservations early in the day. We had issues with O’Sheehans Pub again, as we did on the Breakaway. Once again, wait times were long and service was slow. It’s disappointing, especially since it’s literally the same pub menu every day. Why aren’t there always burgers, wings, and nachoes cooking and ready to go? We also had an issue with Taste Restaurant early in the cruise. Our total dinner service took more than two hours! It took a very long time to order, and then we waited almost an hour between appetizers and main courses with the appetizer plates still at our table. It felt like our server forgot about us. We had to ask him where our main courses were, and remind him multiple times that we still needed a room key returned after ordering wine. We missed a show and let him know we were too exhausted for dessert. Thankfully, when we complained about this issue, both the Food and Beverage Director and Manager called us to apologize, ask for our feedback, and gave us free chocolate-covered strawberries. Both of Norwegian’s private islands on this cruise (Great Stirrup Cay and Harvest Caye) were phenomenal. Truly paradise. It rained for the morning of Great Stirrup Cay, but so what? Go swimming and you’re going to be wet anyway. Both had tons of beach space and everything you could need. The fresh tacos at Great Stirrup Cay were a nice touch; the massive pool at Harvest Caye is unforgettable. The crew talent show on the final night was nice: it let us appreciate their skills and talents beyond just being crew members. We saw a singer, band, magician, and baton thrower among them. The Epic’s farewell event was not as nice or formal as on the Breakaway. The Epic’s was simply a 10 minute farewell video tacked on following the magician on the second-last night: it felt rushed and didn’t give the crew the recognition they deserved. Overall, the Epic is more dated than the Breakaway. It has much warmer wood tones and it’s darker in a lot of areas. It borders between warm and cozy and too dark at times. For example, the Atrium on the Epic had fewer windows than the Breakaway. As another example, the Breakaway had fish on the carpets that ‘swam’ toward the front of the ship. You don’t realize how helpful they are until they’re gone! As a result of the comments above, the Breakaway was 5/5 but the Epic was 4/5. It was still a great cruise and Norwegian was still excellent, save for the issues and opportunities above. Read Less
2 Helpful Votes
Sail Date: December 2018
Freestyle cruising they call it. They say it empowers you to cruise how you want to. In reality, it just means you have to do all the work. There's nothing waiting for you once you get on-board unless you scheduled or reserved it ... Read More
Freestyle cruising they call it. They say it empowers you to cruise how you want to. In reality, it just means you have to do all the work. There's nothing waiting for you once you get on-board unless you scheduled or reserved it ahead of time. Want dinner in the main dinning room? Hope you made a reservation. Otherwise you'll have to stand in line and wait your turn. You want specialty dining, booked solid for all the normal meal times. Hope you enjoy the buffet or are willing to wait an hour or more to get a table for you and your family. Yes, let's wait to eat at 9pm with our kids when we have a port of call at 7am the next day. You can always stand in shorter lines and get buffet food though. Nothing we ate on the ship was especially memorable either. The teppanyaki was pretty good but you had to pay extra for that and make reservations. The buffet was basically the same thing every day with a slight variation in main cut of meat they cooked that day. The chinese restaurant was terrible, from the service to the dried out cubes of chicken that was on my plate. We paid extra for the ability to select our cabins. We picked a great spot, same floor, close to each other and near a stair case for easy access. Almost immediately our reservation was cancelled due to an accounting error at NCL and by the time we got them to look into it the rooms had already been reserved by another guest. We spent three weeks asking them how we could fix it and they just kept telling they'd take care of it. Three days before our cruise date we were told the ship is fully booked and they can't doing anything about our room situation. The rooms we ended up in. One room you had to walk to the center of the ship (stairs are at either end) to hallway that took you across the ship the other side of the where our room was the second to last room at the end of a long hallway. It was a several minute walk to get there once we arrived at the floor the room was on. The other room was on another floor and almost halfway down the ship as well. This meant we has to walk almost the entire length the ship and change floors to get to from one room to the other. We were given $200 of non-refundable credit per room and Wifi. Credit we could only spend with NCL. So after being given the run around for three weeks while I assured my family they'd fix it, they did nothing about it, kept our money hostage and wouldn't even speak to us about it beyond the middle managers who could never help us and always had to "talk to corporate". I called multiple times only to get stonewalled and told they would contact corporate and get back to us. The first three time I was told this I never received a call back. Once aboard we were comped one specialty dining meal and after three days they upgrade one of our rooms. This three day wait was for NCL to be sure the persons who didn't board on the sailing date weren't coming. Such a service they provided for those lucky cruisers and they never even showed up! 20% gratuity is charged on top of every service and service was terrible and there was nothing you could do about it. This gratuity was also charged on top of the "Free" offerings as well. So, it didn't matter to the staff, they always got their 20%. Slow and poor service all around the ship. I guess if I wanted to tip for better service I could have but they were already getting an extra 20% out of me. And even if I did tip our wait staff to try and get better service they were different every night. What would have been the point. The $120 ($99 plus the forced 20% gratuity charge) a day "Unlimited Beverage Package" didn't include things like: a cappuccino, fresh juices, redbull or even just a bottle of water if you wanted to bring one with you as you walked the port you just arrived at. All of those were extra costs on top of the large sum you've already agreed to spend each day on beverages. You also can't take anything out of the mini bar in your room that is on the included beverage list. Average glass of wine was $12, do the math and see what it would take to "get your money's worth"! The casino is on the main floor of the ship and you HAVE to walk through it or change floors to get around it. This is an important point as smoking is allowed in the casino. Loved walking through a smokey room with the kids on our way to a meal. Kids areas: We gave the 12yo the right to come and go as they please in their respective area but unfortunately if they did go sign themselves in they would have had to stay there for 2 hours before they would let them leave or we would need to come sign them out before two hours if they were to get out earlier. This rule meant they never even entered the area for fear of being trapped there if it wasn't fun and I don't blame them. The 14yo didn't even want to go near the teen area. Did they get anything right? Getting off the ship was a surprisingly smooth process. We chose the 7am to 8am window and were able to get breakfast early at the buffet and then walk off the ship, grab our luggage and head to our car. I presume this was half related to our decision to do this before crowds began to grow though. Admittedly, with the reservation problem we experienced leading up the cruise, we started with a bad impression of NCL but we promised each other we wouldn't let that spoil our cruise experience. We're a pretty tolerant family and are very understanding that not everything will be perfect. However, the combination of all of these things has created an insurmountably low opinion of the NCL experience. As a family that cruises once or twice a year we wanted to try something different. This was our first time cruising with NCL and after this experience and lack of response by the company it will certainly be our last. Read Less
Sail Date: December 2018
My wife and I have been on both Disney and Celebrity Cuise Lines in the past, this is the first on Norwegian. It is also our first cruise over Christmas. The good- lots to do and the Entertainment was the best we have seen on a cruise ... Read More
My wife and I have been on both Disney and Celebrity Cuise Lines in the past, this is the first on Norwegian. It is also our first cruise over Christmas. The good- lots to do and the Entertainment was the best we have seen on a cruise ship. We liked the balcony room design and our attendant was fantastic. If you have kids this ship is for you. Our favourite restaurants were The Bistro and Noodles. We have had a nice Xmas dinner at Manhattans. The bad- There was always a line whether we had reservations or not. It was annoying because the reservation system was abused by customers and the staff allowed it. Also some restaurants did not allow couples to reserve yet bigger groups were allowed,so while we stood in line big groups were brought right in. The ship was not very clean and the customer service was not up to the standards we are used to. Staff seemed confused and unsure. What we learned, we like specialized dining but with structured seating. We will probably return to Celebrity ( Reflection, Edge etc) and if we had kids go to Disney or Royal Caribbean. Celebrity should learn from Norwegians Entertainment package , Prescilla of the Desert, Burn the floor and the Comedians and magic acts were fantastic on Norwegian never saw anything that good on Celebrity. Read Less
2 Helpful Votes
Sail Date: February 2018
We choose cruises based upon itineraries. The opportunity to visit Chichen Itza was the determining factor for this particular line and trip. Our Mid-ship Balcony cabin was nothing at all like the pictures they show, it was cramped and ... Read More
We choose cruises based upon itineraries. The opportunity to visit Chichen Itza was the determining factor for this particular line and trip. Our Mid-ship Balcony cabin was nothing at all like the pictures they show, it was cramped and poorly designed. When you opened the door you walked into the bed and the 6" of space between the bed and the counter made it virtually impossible to move around the room easily. We spent more time crawling over the bed than sleeping in it it seemed. Our cabin steward would only allow us 2 bath towels per day, and it was our responsibility to exchange our beach towels from our excursions according to him. It wasn't until we spoke to the Housekeeping manager that we could get extra towels and he started to do his job. It would take multiple requests to get our cabin refreshed after returning from excursions and changing for dinner, and turn down service was only performed the last 2 nights of a 7 night cruise. The wait staff in the Main Dining rooms were slow and uninterested in making your dining experience something to look forward to. If you would like a glass of wine or other adult beverage with your meal you had better order it immediately when they bring you your water or don't expect it until you are almost finished with your entree. NCL recently did away with tipping in favor of an automatic service charge added to your invoice daily. It appears that in so doing, they have also done away with any expectation of service from their employees and they have become disincentivized. We have never been on any cruise ship before where we were treated as an afterthought by the staff. DO NOT expect anything but mediocre to poor service from these employees. The bar and lounge staff do go beyond expectations, as do the spa and buffet workers. but the taste of bad service from the cabin stewards and wait staff spoil any thoughts of a first class operation. Read Less
5 Helpful Votes
Sail Date: December 2017
I We live near Port Canaveral and decided to try Norwegian as we have never been on one of their ships. The boarding process took no more time than the Oasis ofthr Seas that we had taken last year but there the similarities ended. Our ... Read More
I We live near Port Canaveral and decided to try Norwegian as we have never been on one of their ships. The boarding process took no more time than the Oasis ofthr Seas that we had taken last year but there the similarities ended. Our cabin, inside, was quite small. We usually book and oceanview but the incentives to take an inside cabin far outweighed those offered for an oceanview so I figured it would be Ok for a week. Everything was in the room! The toilet, the shower and the tiny sink. True there was frosted glass enclosures around both the toilet and the shower but there was no sense of privacy. We found that we were constantly walking through the Smokey casino to either reach the entertainment area at one end or the main dining rooms at the other end. With the exception of the Epic theater all areas seemed very congested. We’re as the Oasis with it’s 5000 passanger count never seemed crowded. The food was just OK, much better on the Oasis. The entertainment was good but we had trouble listening to some of the vocal groups as they were in small lounges with not enough seating. I’ll stick with Royal Caribbean! Read Less
7 Helpful Votes
Sail Date: December 2017
We are a group of 8 that have done 15 or more ocean cruises and 7 or 8 European riverboats. This was our 4th time on NCLand our last. It started even before we set sail trying to book speciality restaurants. We were all linked together and ... Read More
We are a group of 8 that have done 15 or more ocean cruises and 7 or 8 European riverboats. This was our 4th time on NCLand our last. It started even before we set sail trying to book speciality restaurants. We were all linked together and we all had the speciality restaurant package. I had everyone’s booking # and tried to make reservations for the 8 of us. The first time I called, I was told each couple would need to call. Getting nowhere quickly, I decided to try again in an hour and hopefully would get a better agents. No luck but the 3rd Time was a charm. I actually got a rep. that was able to book the 8 of us at 1 table in 3 different restaurants. When we got to our rooms, 1 of the couples opened their cabin door to find someone sleeping on their bed. Apparently the cabin attendant had left the door open after cleaning for all the new passenger and some new passenger decided to take a nap in the wrong room. The cabin attendant was very good about it and replaced everything on the bed and recleanedthe room. The 1st night the 8 of us went to Taste, one of the main dining rooms. It was about 6;30pm when we arrived and were rushed from the moment we sat down. We never went back to the Taste Restaurant, the remaining dinners were in The Manhattan Restaurant or the speciality restaurants. I must say that The Manhattan and the speciality restaurants were very good. The service and food was what you would expect. 6 of the 8 of us are Silver Lattitudes members on NCL and were told when we boarded the ship that all the discounts we were entitled to would automatically be deducted at time of purchase. Not so, when we booked shore excursions we were entitled to a 10% discount but after looking at our account, I went to customer service and they corrected it. One of our couples were told by customer service that they need to go to the shore excursion desk for the refund. It appeared as if you asked 3 different reps. NCL you would get 3 different answers. All 8 of us also had the so called Ultimate Beverage Package which covered drinks up to $15 each. We found out quickly that it wasn’t so Ultimate in that it didn’t cover speciality coffee such as Cappuccino, nor did it cover sodas or even a 16 oz bottle of water. $3;90 for a small bottle of water. Really good at nickel diming. The term ‘miny suite’ sound good but actually the rooms are the same as the regular rooms. These have to be one of the worst designs I have ever seen. The room is no wider than 8 feet and the vanity and sink are in the sleeping section right next to the bed. The toilet and shower are in 2 separate areas. There is a curtain to close off the toilet and shower area, but not the sink. Probably would be OK if both people in the room get up and go to sleep at the same time. I’m an early riser, and my wife likes to sleep in a bit. The design of the ship also was not up to expectations. Having been on numerous other cruise lines, we were always able to find a nice quiet bar for cocktails; such as a piano bar or lounge. Nothing like that is on the Epic. The bars are all in the middle of everything else and very noisy. Another issue with the bars is you could only get certain drinks at certain bars. Frozen drinks like pina colada’s were only available at certain bars. If you wanted a mojito, a pina colada and regular vodka and soda or similar, you actually had to go to 3 different bars. Stupid. On the day we were to arrive in Georgetown, Cayman Island the ship instead tendered in a different area. We were all told that the excursions would still start in Georgetown and buses were available for transportation back and forth. When we got off the tenders there were buses but at $5 pp each way. Refer again to the nickel diming mentioned above. The next day I went to customer service and advised that even Carnival Lines had free transports when we couldn’t get to where the ship was supposed to dock. On the positive side; for the most part, the service in the bars and restaurants was very good as well as the food. The shows were outstanding. We saw the dueling pianos, Circle of Dreams, Pricisilla -queen of the desert and Burn the floor. All were excellent. Read Less
5 Helpful Votes
Sail Date: December 2017
Would advise everyone to never go on the Epic. We have been on several ships and this ship was a waist of my hard earned money. The servers were the worst. On several occasions I had to ask the staff to smile. When we would ask for ... Read More
Would advise everyone to never go on the Epic. We have been on several ships and this ship was a waist of my hard earned money. The servers were the worst. On several occasions I had to ask the staff to smile. When we would ask for directions they would not respond and just point and walk away. I even told them they should sail on Royal Caribbean to see hoe to make people feel welcome. I even went to the officers and was advised that they get paid in two days then you will see a smile. WHAT. If you are from 21 to 65 don't sail on the epic. the fastest song i heard during the day was elevator music. was advised they had lobster, this was a lie. They take the chairs up around 11:00. I made a call to the customer service and was advised to make your commits with the survey at the end of the cruise. If you don't get out by 9:00 you wont get a chair. They have a blue card for people who sail with them a lot. We sat between two elderly couples who had a blue card we never got sprayed with water or asked if we want a drink,I had to got the bar every time, and after 45 minutes he tried to pick up our empty drinks, I told him to go away. I am 61 years old If you want good food you have to pay a specialty price. The ship is made for people with electric carts. They will run you over. I hate writing this, but if you want to have fun don't sail with epic. Read Less
Norwegian Epic Ratings
Category Editor Member
Cabins 4.0 3.7
Dining 4.0 3.8
Entertainment 5.0 4.0
Public Rooms 4.0 3.8
Fitness Recreation 4.0 3.9
Family 5.0 3.9
Shore Excursion 4.0 3.5
Enrichment 3.0 3.3
Service 4.0 3.8
Value For Money 4.0 3.5
Rates 4.0 3.7

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