2 Helpful Votes
Sail Date: November 2018
We booked this cruise a second time because of the solid value offered, and the generally friendly and active passengers we experienced last year. Numerous people remembered us this time as we went about activities and dining, and all were ... Read More
We booked this cruise a second time because of the solid value offered, and the generally friendly and active passengers we experienced last year. Numerous people remembered us this time as we went about activities and dining, and all were repeat passengers for multiple past cruises. The big values for us were the Burn the Floor dancers that performed in the Manhattan dining room, Epic theatre, and ballroom dance classes. Amazingly fast and complicated moves appeared effortless except for the heat they generated. Many other talent balanced out the performances, including more comedians than last year. Standout hospitality from Roderick in keeping our cabin in perfect shape, even though our schedule was a bit erratic, and from all the food servers in the Shanghai and Manhattan rooms were really appreciated. Wallfredo managed our wine selections with insight and attention, and we have only good memories of many Manhattan dinners. We were laughing one night about what a comparable dinner, Broadway show, late night disco, and hotel in New York would have required; compared to just strolling around the ship for a few minutes and saying thanks for the experience. That’s value. Counterpoints were the smokey casino right in the middle of the ship and the three amenities floors that NCL has not safely ventilated to protect their employees and non-smoking passengers like me. That’s a prime reason for choosing other ships. Secondly, although you can find some healthy foods, they’re re mixed in with hot dogs, hamburgers, pizza, sweets and ice cream. Some deserts were labeled “No Sugar Added” but does that mean they are loaded with sugar-alcohols or toxic artificial sweeteners instead. More informative labeling or online ingredient lists would be greatly appreciated. Finally, the entertainment staff needs to expand their playlists to eliminate obnoxious repeats of over-played classics like “Hotel California.” Read Less
1 Helpful Vote
Sail Date: November 2018
This was our first Transatlantic and did not disappoint. We found the crew to be excellent throughout the Ship. Everyone appeared to want to make sure you were having a good time. Our room steward made sure our cabin was perfect at all ... Read More
This was our first Transatlantic and did not disappoint. We found the crew to be excellent throughout the Ship. Everyone appeared to want to make sure you were having a good time. Our room steward made sure our cabin was perfect at all times. The Cruise Director Andre was great fun! The specialty restaurants were very good. The service in Cagney's was slow both nights we were there but the food was excellent. We always found deck chairs by the pool or on the quiet deck 18. Danced the night away to different theme parties every night. Caught all the shows, Priscilla, excellent, Howl at the Moon, so much fun, as were the Cavern Club Epic Beatles! Queens of Rhythm were wonderful! Embarkation in Barcelona smooth and fast. Disembarked self assist, off in 20 minutes. Took an NCL transfer to Orlando, easy peasy! A wonderful cruise. Would do it again on the Epic in a heartbeat! Read Less
1 Helpful Vote
Sail Date: November 2018
This was our second time on Epic sailing transatlantic and Mediterranean Sea. Both times we had the best experience. All staff from officers to waiters to house keeping are excellent. Ship is very beautiful. We loved the ship so much that ... Read More
This was our second time on Epic sailing transatlantic and Mediterranean Sea. Both times we had the best experience. All staff from officers to waiters to house keeping are excellent. Ship is very beautiful. We loved the ship so much that we are going back in February 2019 again. Entertainment is excellent. Staff is friendly and welcoming always. Variety of drinks is excellent. Public lounges are nice. H2O adult pool are is excellent for those who want to have a quiet time. No problem finding chairs around pool areas. Garden cafe buffet has big selection of dishes and different themes dinners each and every night. Traditional main dining rooms are excellent. No problem getting a table when you want to. Just a little wait time. Great entertainment in the Epic theatre. Bliss lounge is very lively. Large casino area. Specialty dining restaurants are excellent especially le bistro restaurant. Excellent excellent experience on this ship. Read Less
4 Helpful Votes
Sail Date: April 2018
We are a couple on our late fifties that have cruised nine times previously. We have long looked forward to being able to choose cruises based on itinerary or price instead of choosing what is available during our time off. Since we are ... Read More
We are a couple on our late fifties that have cruised nine times previously. We have long looked forward to being able to choose cruises based on itinerary or price instead of choosing what is available during our time off. Since we are both now fully retired, this was our first time choosing a cruise without constraints. It was our first NCL cruise having cruised Royal Caribbean, Princess and Carnival on the past. We chose this itinerary due a very low teaser rate. Despite fees and taxes nearly doubling the quote, it was still a bargain. My mother and aunt decided to join us so we were a group of four all very pleased with our fare. We booked inside cabins on deck 12. Embarking in Port Canaveral was smooth. We had difficulty getting a commercial taxi from our pre-cruise hotel and ended up taking Lyft. No problems dropping us off right in front of the ship. We dropped our bags and headed in. Lines were moderate and moved quickly. In less than a half hour, we were through the process. We were very happy to find the sit down dining room, Taste, open for lunch. We read all the Epic reviews before we booked so we knew what to expect with the unusual cabin configuration. The cabin was fine for us and we probably wouldn't have even remarked on the arrangement of the commode, shower and sink. We found the sink small but had no issues with splashing into the room. The beds were comfortable and we had plenty of room for our luggage ( for the two week cruise, two weeks in Europe and two weeks cruising back). Most importantly, the air conditioning worked well. It was very comfortable and we enjoyed it for the entire cruise. Our cabin steward, Victorino, was fantastic. We found the food very good to excellent. The sit down breakfasts and lunches in the Taste dining room were very good and a nice pace of service on sea days. Dinners in Taste and The Manhattan dining room were usually excellent. We also had specialty dining in the Bistro, Moderno, Cucina and Cagney. I had steak at all of them and each was beautifully prepared. The skewered meats at Moderno were all very good, especially the beef tenderloin and lamb chops. Our only issue was with extremely slow service at Bistro. The manager on duty apologized several times and comped a bottle of wine. The meal was outstanding when it arrived. Normally, we are not buffet people and we have been on a number of cruises where we never set foot in one. One this transatlantic, we took a lot of breakfasts, lunches and even one dinner at the buffet. We found the offerings varied, hot, tasty and of good quality. Hand washing was enforced on entry ( albeit by a charming girl spraying and singing washy-washy). Once we figured out the booking procedure for shows, we were able to see what we wanted. The best show was Priscilla, Queen of the Desert. We also saw the Epic Beatles, a comic/magician, and Burn the Floor. Did not care for the last. The crew also put together a special show call Women who Rock which was excellent. We very much enjoyed the dueling piano bar as well as bar entertainers such as Zoe and Aldo. I played a lot of trivia and enjoyed it. Sometimes it was held in the Atrium where there is too much else going on and it is distracting and difficult to get a seat. Also attended a lecture series from the Brunel Museum in London. The professor's presentations were excellent but often oversubscribed and people had to stand. My wife purchased a fitness package with unlimited classes. She liked TRX, yoga and Pilates. We both did morning stretch before I went out to run on deck 7. The running track is usable but extremely inconvenient with just an up and back with a tight dog bone loop at each end. With so many sea days, there seemed to always be a crowd. Traffic bottlenecked frequently, especially when shows were letting in or out. Outdoor spaces were ice and well maintained but seemed lacking in comparison to the size of the ship. I tried all the water slides and loved them...lots of fun. The ship, despite its size, is quirky. Perhaps that is why she is in a class by herself. Externally, she is ugly. I've seen better looking container ships. The public areas are tight and outdoor areas limited. Still, the crew was ne of the best we have seen. The bartenders were great, especially Alan at Maltings,Kumasi at Shakers and Javier at the Atrium. All of the waitstaff at the food venues were also excellent. I also enjoyed speaking with the folks that were always sweeping, mopping, dusting or polishing everything. We loved the crossing and we're blessed with great weather and smooth seas. Except for rain in Bermuda and overcast in Malaga, we couldn't ask for better weather. We are already looking forward to our return transatlantic on Carnival Horizon in two weeks. Overall, we will sail NCL again ( we already put down two deposits). We would avoid the Epic unless it is once again a super value or a unique itinerary. Read Less
1 Helpful Vote
Sail Date: April 2018
This was our first trans Atlantic cruise and we were excited to choose the Norwegian shiping line following our amazing cruise on the Norwegian Spirit around the Greek Islands. The Epic in our mind left a lot to be desired. It is ... Read More
This was our first trans Atlantic cruise and we were excited to choose the Norwegian shiping line following our amazing cruise on the Norwegian Spirit around the Greek Islands. The Epic in our mind left a lot to be desired. It is advertised as a quirky boat but that does not account for deficiencies in some basic comforts for e.g. we had a balcony room on the 11 floor and our feet hung out the end of the bed. Other passengers had the same issues, luckily our cabin attendant was able to extend the bed but this resulted in the walkway passing the bed being perhaps 10 inches. The entertainment was fantastic however the Epic theatre was too small for the number of passengers which resulted in passengers booking seats and arriving 40 minutes prior and trying to reserve many seats for their friends. All seating is unallocated. The Atrium was a sad affair, it reminded us of a shopping mall. No pazzaz at all, no staircase, no amazing lighting and a huge projector screen that covered onewall. No view of the ocean and once again too small. Extra chairs were brought from other areas howeverthese impinged on the thoroughfare. The Garden cafe had a large amount of open areas and the food overall was good. This was the only area from where you could see the front of the boat. Only the Haven passengers had access to the front deck. It was easy to embark and disembark the ship at all ports except the first port when too many passengers were squeezed into one area for disembarkation. A large number of the crew seemed to be in training and were not sure in their roles, however most were friendly. The itinerary worked well in relation to days at sea and ports of call. A few other points to note the lifts were extremely dark, two thirds of level 6 is covered by the casino, you cannot escape walking through this area which leads into the Manhatten dining room. Every day this area smells of cigarettes. The spas at the rear of the boat were often under heated. Read Less
8 Helpful Votes
Sail Date: April 2017
My wife and I are veteran cruisers. We have been cruising since 1984. We have been on many different lines and many different sizes of ships. We have been on mega ships before, such as the Dream, which has about 50% more cruisers than ... Read More
My wife and I are veteran cruisers. We have been cruising since 1984. We have been on many different lines and many different sizes of ships. We have been on mega ships before, such as the Dream, which has about 50% more cruisers than the Epic, and yet he Dream still seems to be able to handle the crowds easily, which the Epic does not. Too Few Crew: The Epic is a disaster. Main problem: way too many people on board and way too few staff to serve them. At its rated capacity of 4,100 passengers (at double occupancy), 1,400 crew, which is the number actually serving the passengers and excluding the crew members in areas such as the engine room and so forth, there are about 3 passengers to one crew member, which is very short handed. However, the ship usually sails with at least 4,900 passengers, such that the ration is almost 4 to one. This stretches the crew way too thin. Added to this problem is the factor that the Management has not enforce3d consistency standards upon the crew so service is very haphazard. Cabins: Cabins are exceedingly small. In addition, the configuration of the cabins, that is being curved, wastes additional valuable cabin space and enhances the smallness feel of the cabins. The curve of your cabin bulges is where your bed is; the bed of the next cabin is where the curve of your cabin bends in. Thus the curving of the cabins, rather than being style or fashion statement, is merely a way to cram more cabins in on the ship. Your comfort is sacrificed for more profit for Norwegian. The bed is ridiculously small-far too short for a normal man to sleep in. I am 5’11’’ tall. My feet hung over the end of the bed by six or more inches. The bed is curved to fit the curve of the cabin and thus the bed losses important length. My wife at 5’6’’ could just fit the bed. See our Cabin review. Ship Issues: Nowhere to go on ship, because they close off all the lounges during the day, unless the lounge is being, used for an activity. Thus, there is nowhere to sit, except the main lounge on deck five. This Atrium lounge has about 60 seats-hence is always full! Lines, long lines for everything. You must have tickets to go to shows. Even with tickets you must wait on long lines to go into show. Long lines for dining rooms. Waits of 20-30 minutes each night. We were on the ship for 30 days on three different cruises, so the problems we dealt with are not specific to a one cruise. Our cabin steward was the worst cabin steward we have even had in over 30 years of cruising. We repeatedly spoke with him to try to get him to remember to do every part of his job each day. Every day he forgot to do several things. He forgot to empty garbage pail and forgot to replace towels the towels he took away. He would leave balcony door open. He would leave his key card in our room, and so on. How about the security of other cabins! He constantly apologized for not being able to get to our cabin, because we were the last of 16 cabins. He would promise to come back. When he did not come back, he would then tell us he forgot to come back. We spoke twice with his supervisor. He was sent to additional training-nothing worked. We understand that other cabins in our area had same complaints. Cabin steward was taken off of our area for the last week of our cruise. The replacement steward was excellent. The configuration of the ship forces you to walk to the restaurants on one of three decks. Each of these decks are so cluttered that it is so hard to walk to the restaurants, especially with tons of unsupervised children running around. You cannot walk a straight path from one end of the ship to the other. Children: There is no restraint placed upon children who rove the ship in bands. Children 12 and under are not permitted in the hot tubs unless accompanied by an adult. However, there is no enforcement of this rule. Excursions: These were not the only issues. We took 14 excursions. We were entitled to a discount of 10%. Yet each time we were charged the full price. We went back to excursion desk repeatedly to get the right amount charged. This occurred even though we put the discount in writing on our order forms. We booked an excursion six months before getting on the ship. About a month later, it was canceled. A week or so later, we were emailed that that excursion was available again. We booked that excursion, only to find on board that the Excursion desk had no record of it, even with our confirmation and thus because the excursion was full we did not get to go. We missed the very Excursion which was why we wanted to take this cruise. The Excursions gather all excursion takers in the theatre (the theatre holds 606 people-is this a proper meeting place for 4,800 people?) The meeting place is always overcrowded. The person giving instructions on the excursions is the worst English speaker of the Excursions staff. As instructions were only being given in English, it made no sense to use the person whom they used as everyone complained about his poor English. They have at least one native English speaker and yet he never led the Excursions. Food: The food was excellent. In fact, this is the best food my wife and I have ever eaten on a ship. The food is beautifully presented. This is almost enough to overcome all the other faults of this ship. Specialty Restaurants: We went to the specialty restaurants 6 times. The food was excellent. Each restaurant had a beautiful ambiance and excellent service. The average meal, without wine or liquor, and which is al a carte, is $75.00 for two including gratuity. These experiences were ruined, however, because each time, these restaurants had many babies toddling around during the meals or crying throughout their meals and often with diapers that needed changing. Nothing will destroy the aroma of a fine meal more readily than the smell of human excrement. This ship should have not allowed such small babies to be brought to what is clearly an adult experience. We have raised 3 children and have grandchildren, but there are times not to bring a small child along. Entertainment: Cirque is excellent. I would recommend buying the premium seats to be able to look down on the main stage. Being on the first floor means that you will have an obstructed view. Priscilla Queen of the Desert is also excellent. Its theme, however, might be offensive to some. Howl at the Moon is an unmitigated boor. The two piano layers whined time and time again for tips. They threatened the audience with not playing if not tipped. I would skip this. The music was only fair, their voices were raspy as they screamed rather than sang each song. The problem with the entertainment is that the theatre only holds 606 people. Thus, you must get tickets at the very first opportunity, because most shows are only done a couple of times. Not everyone will see a given show, because the show would have to be done at least 6 times for everyone to see it. Having said that, Burn the Floor is excellent and is a must see. However, be aware that sometimes a Burn the Floor Show is done in the Manhattan Dining Room at 7:00pm. Giving you more chances to see this don’t miss. Elevators: The Epic is a quirky ship which is best demonstrated by its elevators. There are only two elevator banks, one aft and one forward, which have 8 elevators per bank, four on each side of the ship. Having said that, the elevators are quite slow. So, they are always filled to capacity. In addition, not all the elevators go to all of the floors. One elevator on the starboard side of the ship did not go to the 13th floor. Another did not go to the 6trh floor. Several skipped the 5th deck, which is the most important deck because it houses Guest Services, the Excursion deck, and one of the main restaurants. A couple of elevators skipped other decks, such that you had to try and figure out which bank and sub-bank of elevators you had to go to in order to get to the floor you wanted. On other elevators, you would push a deck number and the elevator would by-pass that floor, leaving the floor number you pressed lighted up. Highly annoying! We have decided not to sail again on Norwegian. The experience on the Epic was so disappointing in virtually every aspect. This is very sad, because, before this cruise, we would have probably said that Norwegian was our favorite line. There is something seriously wrong with the Epic, because so many things went awry. Read Less
1 Helpful Vote
Sail Date: November 2016
We are NCL cruisers but have only been on smaller ships. This was our first time to cruise on a massive ship so were excited by the anticipation of it. We cruised a B2B from Barcelona to Port Canaveral, then remained on board for the next ... Read More
We are NCL cruisers but have only been on smaller ships. This was our first time to cruise on a massive ship so were excited by the anticipation of it. We cruised a B2B from Barcelona to Port Canaveral, then remained on board for the next 7 day cruise following the TA. At full capacity, it is like living and walking on a street in Manhattan with so many people lined up for the restaurants and other venues. We never had to book our entertainment before so were caught short by not doing it early enough in the cruise and getting locked out of them. I also thought Priscilla was uncalled for on a ship with children and an early showing. It was also on channel 11 throughout the trip. I felt this was shameful. I think there should have been an elevator in the center of the ship and the difficult access to get to the guest services from the rear of the ship but that's a small thing. The atrium was not large or ornate and there aren't enough chairs in it to host the many events that are held in it. We had to sit up in O'Sheehans bar and look down most of the time and Sunday football was VERY LOUD on the TV's up there. All the activities are on either end of the ship so we found ourselves running back and forth between them. That's how we got our exercise between meals! There were not enough deck chairs to suit all the passengers on sea days or any other days for that matter. The morning Zumba class was great. Pedro, the Cruise Director, was great and is a quality guy. We also had help from Gary the restaurant manager early on and he remembered us throughout the transits, On the plus side, the food was absolutely delicious and bountiful. The dinner themes in the buffet were great, The servers and stewards were very nice and helpful too and the shows we were able to get into were excellent as usual. We like NCL and will stick with them but will probably stay with the smaller ships. Read Less
2 Helpful Votes
Sail Date: October 2016
 Such smooth sailing you could have taken a canoe across.  If I never see the epic again or ncl again for that matter it will be soon enough. Out of my  69 cruises the epic is the one ship I am most anxious to get off.  It appears ... Read More
 Such smooth sailing you could have taken a canoe across.  If I never see the epic again or ncl again for that matter it will be soon enough. Out of my  69 cruises the epic is the one ship I am most anxious to get off.  It appears over crowded With over 4000 passageners.   No forward facing lounge. Few windows, lots of interior spaces.  On the positive side, the shows were exceptionally good and the food is better.  Our mini suite cabin is attractive with a nice size balcony. Not fond of separate bath,toilet, and sink in room. Beds wouldn't separate and were short.  Our cabin is delightfully quite.  One almost whole floor of casino.  We have a trainee for a room stewards and he is really a novice who is hard to find.  Strange group of passengers, Many frumpy European middle class retired. No where the class of a holland America or celebrity cruise nor the fun of a carnival.  Cheap! Everyone seems to talk about how cheap the cabin.  Drinks are expensive. It seems as though you are nickled and dined to death.  Room service cost $7.95.  Read Less
2 Helpful Votes
Sail Date: October 2016
We did Transatlantic thinking the ship is massive and will keep us occupied and oh god we were wrong :( Couldn't access Spa, sauna(fully booked), Couldn't access Posh lounge area(fully booked), Couldn't book specialty ... Read More
We did Transatlantic thinking the ship is massive and will keep us occupied and oh god we were wrong :( Couldn't access Spa, sauna(fully booked), Couldn't access Posh lounge area(fully booked), Couldn't book specialty restaurants last 4 days were fully booked since NCL decided to throw free passes to their loyal customers. Only show we liked was Priscilla and cirque. All others were similar to the one found from cheap resorts and were boring. All those Bars were next to each others and all the pensioners never moved from their seats and no where to sit! Ships space is wasted by having too many casinos and not many was playing! plus installing Haven area on this ship made the ship more small for other fellow cruisers. There is no ocean connection like sitting and having a drink from the bar overseeing the ocean. TBH you get that only in one area on the Spice H20 and always crowded. Only good thing was the food. We loved the variety of food on-board. Spa should be opened to everyone first come basis for everyday so everyone can have a go. NCL shouldn't allow private booking to few groups for the Posh area. It should be opened to everyone on daily basis All these restrictions made the ship feel small cramped and boring after a week of sailing. Wish we did Transatlantic on a different ship but hey its life we learn from mistakes lol Read Less
Norwegian Epic Ratings
Category Editor Member
Cabins 4.0 3.7
Dining 4.0 3.8
Entertainment 5.0 4.0
Public Rooms 4.0 3.8
Fitness Recreation 4.0 3.9
Family 5.0 3.9
Shore Excursion 4.0 3.5
Enrichment 3.0 3.3
Service 4.0 3.8
Value For Money 4.0 3.5
Rates 4.0 3.7

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