43 Norwegian Epic Cruise Reviews for Entertainment Cruises to Caribbean - Eastern

Embarkation: We arrived at the port about 10:30 a.m. Embarkation was delayed by at least an hour. Boarding did not start until noon. There were some people not on the ship until 2:30 or even a little later. We were never told the ... Read More
Embarkation: We arrived at the port about 10:30 a.m. Embarkation was delayed by at least an hour. Boarding did not start until noon. There were some people not on the ship until 2:30 or even a little later. We were never told the reason. Ship: We had cruised on the Epic 5 years prior. While still nice and clean you can see the wear and tear. The spa has lights out over the water, drapes are a little frayed, paint isn't as fresh, etc. Spa: The spa area is still a really nice oasis away from the crowds. However the heated lounges aren't really heated anymore. Most aren't even warm to the touch. We were told something about someone being burned is why they turned them down. However, they still should be warm. You can also see the wear in here. There are lights above the water area that need to be replaced. Food: Buffet was ok. Not great but not bad either. There was an Indian chickpea dish we had here that was one of the best things we had on the ship. Cagney's food was good. However it took us 2 1/2 hours to eat there. That was excessive. Taste was fine. Service was good. La Bistro was very good. Service was great. Food was really good. Probably the best steak on the ship. Moderno was better than I remember. Not as good as a Fogo De Chao but still pretty good. The salad bar was very impressive. Cirque food was really good. Manhattan room was fine. We were sat right up by the piano so it was hard to converse. We found that some of the best food we had was when we went away from the American type foods and tried "international" dishes. Entertainment: The Beatles band was great. If you like that type of music I highly recommend you see them. Priscilla was good. It's not my type of story line. However the costumes and production values were evident. Definitely make sure you are ok with the subject matter before you attend. NOT for kids. They make that very evident but I guess people still don't heed that warning. Cirque was good. We had a issues with a couple of the acts. If the performer(s) would take off one more article of clothing it would have been an act we could have seen at a strip club. If that is the type of acts they want in the show that's fine, however, they need to make that clear like they did with Priscilla. We had grandma and our 9 year old with us. Needless to say it was uncomfortable for a few minutes. Bars: The bars are slammed. Granted we were on a spring break cruise but this was after the college spring break. There were almost no college kids on our cruise. Mostly families with kids. Getting drinks on sea days and at the bars / clubs at night can be a 15 - 20 minute ordeal. I'm not sure what NCL is going to do about it. Some of the staff have started giving you 2 - 4 drinks at a time to try and keep you happy. However, most of the time, they will be warm/melted by the time you get to them. So you end up wasting them and getting another cold one. Kids area: Not sure why but our son really wasn't all that interested in going. It may have been due to the fact that the group was 7 - 9. And he's a month away from being 10. Or maybe since granny was on the cruise and he could hang out with her. On a previous cruise 2 years ago, he would be mad if we wouldn't take him. So we're not sure what happened there. Ports: Tortola We went to the Baths. This was awesome. It is a physically demanding excursion. But if you are up to it, well worth it. They are still rebuilding much of the area. The port area isn't all that built up like some we have been to. St. Thomas We only had 6 hours in port so we didn't do much. Went up to the top of the Mountain had a bushwacker (great!) and enjoyed the view. The do now have a small brewery in the shopping village. If you're into that sort of thing, I'd stop by and have a beer before you leave. Private Island We splurged and got a cabana. I felt it was worth it. One issue we had was the tendering to the island. We kept being told since a Cabana was considered and excursion, we'd get priority tendering. Well that didn't happen. We walked down the stairs when they started calling and then waited in line for 45 minutes before boarding a tender. My wife even went to the excursion desk to ask while I waited. They just said get in line. Overall I'd say it was a good cruise. I'd still sail on the Epic again if it all worked out. However, it's also not something I'd really try to seek out to do either. Read Less
Sail Date March 2019
I will start out with the positive... getting onto the ship was a breeze. The last time we sailed from NY it was a complete disaster so I was super pleased with the level of professionalism and efficiency from all involved. Walking into ... Read More
I will start out with the positive... getting onto the ship was a breeze. The last time we sailed from NY it was a complete disaster so I was super pleased with the level of professionalism and efficiency from all involved. Walking into the ship it was clean, inviting and exciting. As always we made a quick dash to get band for the “vibe” or on this ship “posh” Our very first cruise was I. This ship so I was excited to sail on it again. We were able to get to our stateroom very quickly and bags arrived in a fairly timely manner. Upon meeting our cabin steward he was one of the best we have ever had. Not the least bit overbearing and always did a phenomenal job. We had booked 2 special days for our parents for their anniversary and my mother’s birthday. He excited both with precision and detail which we so greatly appreciated. When we were settled my family and I all decided to check out the posh as we like to spend a good chunk of our time there. From the get go there was not a good vibe up there, pun intended. Normally the staff is always happy smiling and knew our names by the second day. This was not the case with posh. We get this “upgrade” so we always have a place to go for some quiet and that extra special service. The space was loud because of its close proximity to the main pool deck. We were brought water only once and never offered a cocktail or fruit plate. Each time We wanted a refill on water or a cocktail we would have to get up and go to the bar and order and retrieve it ourselves. While not the end of the world I found myself questioning why we paid extra for essentially nothing. On top of that the staff was not friendly there. I was highly disappointed and decided to spend my time elsewhere. Waiting at all bars was almost unbearable but I do understand that there are only so many bartenders and many guests in the ship. When checking into Le Bistro we were again met with an unfriendly face. The hostess did not seem accommodating or kind at all. When dining we decided to indulge in a bottle of wine not included in our package. The sommelier was one the most knowledgeable and kind we have ever met. He absolutely made our experience at Le Bistro much better. Without him the meal would have been sub par. The dealers in the casino were great fun. I found myself looking for the same ones day and night as they made the experience of losing money a little but better with their humor and small talk. I decided one night to use the salon for a blowout. I scheduled the appointment for 730 so I would have enough time to get ready before dinner. After waiting 20 minutes after checking in I approached the front desk to see what the deal was. I was met with “oh no one came for you yet?” After attempting to reschedule for the next day, the stylist irina appeared. From my understanding of my talk with both the front desk and Irina, I was double booked with another haircut she was performing before me. I once again did not feel like I was a priority in the least bit. She styled my hair and I was able to make dinner by the skin of my teeth. I must say that experience was extremely disappointing to me. Bar service in the casino was also extremely lack luster, however the male and female bartenders at the casino bar were beyond kind and committed my name and drink order to memory. Priscilla queen of the desert was a highlight of the cruise. The cast was PHENOMENAL. We were lucky enough to meet some of the cast and they were so kind. As regular cruiser we look forward to meeting other LGBT friends at the Friends Of Dorothy gathering. The name change of the meeting is not my favorite. The location for the meeting this cruise was not the most desired spot, we much preferred it when it was held at shakers. One of the most disappointing things to happen was at great stirrup cay. One of the main reasons I went on this cruise was to swim with the pigs. I understand that the tide is beyond NCLs control but a warning of such might have been nice before we went to check In. The Epics layout overall is not my favorite and I’m happy to see that other ships have not been modeled after it. Overall the cruise was ok, nothing to write home about. As loyal NCL cruisers we will return as guests but I think we may explore other lines after the lack of customer service. Read Less
Sail Date March 2019
We had fabulous weather. The ports were very nice and of course the crew were exceptional as always on a NCL ship. However, the ship is too large and too crowded to really give everyone the attention they deserve. Embarking was like ... Read More
We had fabulous weather. The ports were very nice and of course the crew were exceptional as always on a NCL ship. However, the ship is too large and too crowded to really give everyone the attention they deserve. Embarking was like herding cattle. Not like any haven embarkation I've ever seen. Especially since we are platinum latitudes level. Even though we had a haven suite we were unable to enjoy the haven pool area as it was so crowded and filled with children. The elevators were jam packed. The haven epic club restaurant was fabulous. Staff and food were excellent. In fact I would forego the specialty dining and just eat there if I had to do it over again. There are just way too many haven passengers to make you feel you are getting your money's worth for anything other than the restaurant. The concierge, David, never came to our room to introduce himself or check on our needs. If you visited him at his desk there were often long lines. However, his assistant, Lillian, was fabulous. I gave her the tip. Singh, our Butler was exceptional. He took care of everything we needed and was available anytime I needed something. I did not go to any show. Apparently with so many people you had to make reservations. And some were an extra charge. What is up with that??? Even the musicians and singers at the smaller bars were so crowded you couldn't get a seat. I like the ultimate beverage package but it seems that with so many people having this option the servers are no longer coming to take your drink orders. The lines are so long as a result. All in all I was not impressed and felt I did not get much value for the amount I spent on this cruise. Read Less
Sail Date March 2019
We choose this cruise because we had taken the Alaskan cruise on the Norwegian Pearl and had a wonderful time. The cruise was not worth the money we had to pay. First there were problems with the ship which delayed us 6 hours. There were ... Read More
We choose this cruise because we had taken the Alaskan cruise on the Norwegian Pearl and had a wonderful time. The cruise was not worth the money we had to pay. First there were problems with the ship which delayed us 6 hours. There were college students everywhere. We had to stand in long lines to get a drink. Loud partying all night in the halls and on the balconies. Forget getting a specialty dinner at a decent hour unless you want to eat at 9-10 pm at night. Had to wait in long lines for regular dining. Forget getting a sun cot on the pool deck. I saw a line of 6 to 7 cots open and asked the young lady if they were free. No, of course not. She was saving them all for her friends. Finally we decided to stay in our room most of the time instead of fighting the crowds. Also had to skip Stirrup Cay because of rough sea. So out of the 7 days we were at sea 5 of them. Not a good time at all!!! Read Less
Sail Date March 2019
We were looking forward to this cruise as we've been on two other Norwegian ships (Jewel, Jade) and had fantastic experiences. Unfortunately we didn't enjoy the Epic as we did the others. We will not seek to sail the Epic ... Read More
We were looking forward to this cruise as we've been on two other Norwegian ships (Jewel, Jade) and had fantastic experiences. Unfortunately we didn't enjoy the Epic as we did the others. We will not seek to sail the Epic again. The layout of the ship lead to several bottle necks where the crowds flowing through a deck often came to a stand still because of tight areas or lines of people waiting to get into a restaurant or show. The choice to use the Atrium as the main area for game shows/presentations, IMO, was a poor choice. The acoustics and sight lines were horrible making it near impossible to follow along. Not to mention the Atrium is open to the guest services and excursion desks so the added noise from those areas and other passengers passing by made it more difficult to enjoy a show. Knowing that this is a larger ship (4100 passengers) than we were used to we expected crowds and dealt with them accordingly. The issue is that there are only a limited amount of excursions available. I'm not sure the exact number of people that didn't get to go on an excursion they wanted or settled for less, but I spoke with several families that were unhappy with the excursion options. The guest services experiences was less than impressive too. I had to visit the GS desk several times and the women i dealth with were the most unpleasant people on the ship. The one gentlemen I dealt with went out of his way to ensure my needs were met. This is what I expect from the guest services desk not patronizing and lies so they can move on to the next person in line. I was not impressed with the daily entertainment options as most of the ones I would attend were held in the atrium (see above). The pool, as expected, was packed each day and the lack of wait and bar staff made it near impossible to get a drink the first couple of days. Day three they opened some satellite stations to get a beer or a couple of mixed drinks that helped a little. The shows we attended were fantastic! Kudos to the cast and production crews! Dining options are excellent. While we tend to stick with the Garden Cafe we did visit two restaurants and enjoyed all of the food. The staff in "Taste" were very confused all evening and tried to serve us wrong meals and drinks all night (maybe they were new), but this didn't detract from a good meal. Portions were a bit small, but taste was there. The excursion we went on were overpriced for what you get out of it. We did the Kon Tiki boat and beach tour on St Thomas. The boat crew were nice and entertained, but the public beach we went to has rocky. Not to mention the time in St Thomas was very limited. We were allowed off the ship around 730a and had to be back on board by 130p. Not much time to explore. Tortola was beautiful, but beware of the crazy taxi rides up and down the mountains! We did not get to go to Grand Stirrup Cay due to the oceans waves making the tenders unsafe to operate. Very dissapointing, but a common occurence i hear. Disembarking was a nightmare! We chose the option to leave early with our luggage in tow and ran into an unruly mob of people doing the same with next to no direction from Norwegian staff (only three staff on deck 7 to direct passengers). The confusing part was there were two different ways to disembark. Those with passports and those that had a birth certificate or were Canadian. We were told to go to deck 7 and get in the passport line. The issue is there were soooo many people leaving at the same time and, again, the poor layout of the ship, you couldn't tell where one line ended and another started. The situation could have been averted had there been more than three Norwegian staff on deck 7 to help direct people. Read Less
Sail Date March 2019
Needed a two bedroom to travel with a snorer. The ship is huge. Food in the Haven was excellent. The Manhattan room was very good but didn’t return because the band was very very loud. The Burn the Floor show was great but didn’t ... Read More
Needed a two bedroom to travel with a snorer. The ship is huge. Food in the Haven was excellent. The Manhattan room was very good but didn’t return because the band was very very loud. The Burn the Floor show was great but didn’t see others. I have been on many cruise lines and never experienced one before this one that charges for the better shows and charges for cocktails and umbrellas on their private island. REALLY?? With our drink package on their island we were offered beer but all alcohol otherwise you had to pay for. Fortunately we did find some shade so didn’t have to rent the umbrella. The biggest disappointment was at St Thomas. We had to be back on the ship at 1:30. So after taking an excursion we had to get right back to the ship. I did really enjoy everything about the Haven’s cabin, dining room, clubs and bar but the only criticism is when the band starts playing on deck 15 the piped in music at the Posh club should be turned down so you don’t have to listen to two songs at the same time. We would have enjoyed hearing the live music only. Also the service in the Haven was top notch. Read Less
Sail Date February 2019
Before the trip, I saw suggestions to reserve dining before the trip. I thought they were suffering from odc but you really do need to reserve anything you wish to do before you get onboard and some other things that you can only book on ... Read More
Before the trip, I saw suggestions to reserve dining before the trip. I thought they were suffering from odc but you really do need to reserve anything you wish to do before you get onboard and some other things that you can only book on the ship. This ship is by far overfilled with passengers vs venue space. Really consider how calm you can remain because it affects service you receive. Also shows are hard to see if you like the main dining rooms. I believe this isn’t as much of an issue for buffet types. The embarkation/debarkation out of Canaveral was the quickest and most comfortable (nicely air conditioned)I’ve experienced to date. Once arriving onboard, this ship didn’t try to confuse us into buying a souvenir glass - a nice change from other cruises I’ve been on. The emergency drill was one of the easiest I’ve dealt with also. We were the first sailing with an unaffected itinerary after the ship incident in Puerto Rico. The gash could be seen, but otherwise nothing was affected. 3 of us were in a spa package. I didn’t find the room shape as disappointing as others. There is a slide curtain between the restroom area and the rest of the room. It provided as much privacy as thin doors have on other cruises. The layout does give a bit of extra foyer space and allowed someone to put on makeup while someone else was in the shower. I slept on the sofa bed and it truly was unexpectedly comfortable. I’m only 5’8” so it was plenty of room for me. Taller people will have trouble keeping feet on the bed. You have to keep a keycard in a slot by the door to keep lights on etc. However, any credit card sized card will work. It’s been a while since I’ve cruised but the balcony felt smaller to me. But not by much. The spa package was okay. It’s the first time I’ve purchased that and I wouldn’t on this ship again. The ship is overpopulated so pools and hot tubs on the top deck are inadequate. As the week progressed, people flocked to the spa in droves. My suggestion is to buy a couple of day passes for the first few days before people get fed up with the pool situation. Once the spa is full, you’ll deal with people holding all the spots with towels. As far as dining goes, every venue is packed so you’ll be scouring for a place to sit at the buffet. Anytime you have no reservation, you’ll be waiting up to 30 minutes to be seated. I tend to eat on main dining rooms on cruises but I am disappointed by how few venues without extra charge are available on Norwegian ships. I checked across the fleet and this ship actually has the max offered by Norwegian and it is the fewest I’ve had on other lines. This was the worst service I’ve had in main dining rooms on a ship before also. It seems like every waitstaff owns every table so in the end, no one performs well. Each meal was hit and miss. If something was forgotten, like silverware, you might wait 5 minutes looking at your plate. Sadly this is common on this ship. No drinks until halfway through meals. Food served out of order. Wrong food delivered. It is actually a bit comical at times. Overall the food was good though - nothing resembling stellar. The buffet actually had better food than I expected. The beverage package is the way to go if you drink at all. I’ve been on the Pearl ship before. As comparison, I had LOTS more trouble getting served. The bars have stools in the way for people to order. Every bar stool is occupied so you’ll be ordering over peoples shoulders. The bartenders are confused of who is next so you’ll get skipped over often. Your fellow passengers become jerks as the cruise progresses - they’ll start purposely ordering when it’s not their turn - mainly because of frustration of the congested conditions. I feel like the bartenders have been told to cater toward passengers without drinking packages first also. They may do it because package holders have already tipped so they pocket the tips whether they serve us or not. It’s a bit unclear but lower your expectations and don’t let it ruin your trip. Much of this staff is beat down due to congested passenger conditions- this is the least friendly crew I’ve experienced. Do not get me wrong - they are MUCH friendlier than service staff on land, but compared to every ship I’ve been on, this ship had more unwelcoming staff than others. I suggest you pick out the ones you like and try to go to those bars and ask for those servers. Personally, I filed out cards for the ones that were friendly and did their jobs. I’ve not done that before because ALL staff has always been great in past. The main theater shows were some of the best I’ve seen before. The shows that were in other venues, well I don’t know because we couldn’t ever get a seat to one. I didn’t see a single comedy act. This is the fewest shows I’ve ever seen on a ship and I think this is reason number one to choose another ship. There are too many passengers so you have to appear 45 minutes early to get to see anything. This would be okay but the main dining rooms do not book reservations so you can make shows. You’ll have to do buffet dining for a schedule to work out so you can stand in line. Food was more important to me. If you want to escape the big top, you can’t pre order. Order as soon as you board or it’ll be booked full. I didn’t know the drill so we missed out. The slides were nice but they only run 2 at a time. They move fairly quickly so you may do that a few times. The hot tubs stay packed. I was able to get in 1 one time during the trip. The pool is a little better but it is standing room only most of the time. We were able to find lounge chairs in the shade near the back of the stairs for the slides each day. All others were full unless you claimed them early. We did not. There were waiters on the pool deck for drinks but there aren’t many and it can be 40 minutes from order until delivery. The bars on the pool deck are packed so I really can’t say either option is great. It was quicker to run down into the ship to a bar and bring drinks back on top. The back of the ship has the adult only o2 area. It has a dance floor part of the time and the floor moves to make a pool. There are movies played at night back there too. The projector didn’t work well so it was all sorts of scrambled pictures so we never watched one. The potential is there but the stadium seating isn’t comfortable. The jogging track is the worst I’ve seen. It is on one side of the boat behind the lifeboats. You get no view and it is very unpopular. I never saw more than 2 others using it when I did. It was one place that’s uncrowded. It sounds like I hated the cruise but I didn’t. But I can have fun in most situations. Across 7 days, I only experienced 1 meal where the server completely deserted our table. And there was only one bar incident that truly irritated me where I finally asked the bartender how many times he planned to skip over me? I can’t recommend this ship because I know what service is like on other ships. This is the biggest ship I’ve been on so I don’t know if all 4K passenger ships have the same issues. I would be interested to know if breakaway and bliss has similar issues. I’ve been on pearl so I know it’s not across the fleet. Read Less
Sail Date February 2019
We chose this cruise because it was the one my cousin picked for their 10yr anniversary. They chose this cruise because it went to St Thomas, which is where they went on their honeymoon. Boarding was delayed because someone knocked out ... Read More
We chose this cruise because it was the one my cousin picked for their 10yr anniversary. They chose this cruise because it went to St Thomas, which is where they went on their honeymoon. Boarding was delayed because someone knocked out one of the bridges. Engine failure on second day, which they apparently knew about and set sail anyways. They lied to us the entire time. Tugs pushed ship into docks when we arrived at Puerto Rico. That was the only poet we went to so they could try to fix ship, not on itinerary. We were supposed to still hit our last stop at Grand Stirrup Cay, and they cancelled that stop the night before. We slowed and were given stamp at international port so they didn’t get fined $700 per passenger. Disembarkation was a completely nightmare, as they had no control over who got off when. All of that, and they are only offering a credit. They refuse to give me my money back. Everything was terrible except drinks, food and weather! They could have handled the communication of the issues way better. If they had then all issues would have been overlooked, as we understand things are unpredictable. Read Less
Sail Date February 2019
I was on the Epic Fail cruise of 2019. This cruise was best with problems that I mostly, luckily, avoided. I got to the terminal early and was checked in and seated in about 20 minutes total, very efficient. I was also among the first ... Read More
I was on the Epic Fail cruise of 2019. This cruise was best with problems that I mostly, luckily, avoided. I got to the terminal early and was checked in and seated in about 20 minutes total, very efficient. I was also among the first hundred regular people on the ship. Here is where the problems started. There was a "computer glitch" which inconvenienced me in that the servers were slower because they had to write everything down. What I didn't know was that this glitch was keeping people from boarding the ship. Huge crowds waiting in the terminal for about two hours, dodged that bullet. A little about me, I am 50 year old male traveling solo with an group of disc golfers. I have taken about twenty cruises now, mostly on NCL. I love cruising and try to cruise twice a year. I ate in the specialty restaurants almost the whole week, I never went to the buffet. As a solo I tested the freestyle concept and was pleased with the results. I purposely didn't make reservations and was still seated in Moderno inside ten minutes! The food as always was fantastic, and I choose new entrees from what I usually do to expand my pallet and was very pleased. Back to the ship, so day two we lost motor power and sat in the ocean for a couple hours. Then we slowly limped into port and crashed into the pier. My friends and I made lemonade out of the situation and went to a beach resort had beers and played putting games. Even before we left port I knew we were not making the private island, distance divided by speed means nope, so when they announced we were getting in to PC late I was laughing. Finally there was the fiasco with the arrival time. Originally told it was going to be eightish everyone scrambled to change flight plans, the next day we find out it is more like three-ish when we get in and everyone scrambles again. I drove so I didn't have to deal with that, but the level of negativity on the ship rose to astounding heights. There is a reason the ship docks at 5am, having people camped out in all the public areas waiting to get off and getting angrier all the time is probably one of the bigger reasons. I saw a woman forcing people to look at her kittens and puppies to keep them from getting angrier. Overall my worst cruise hands down, communication from the bridge was inexact and only occasional. I never saw the Cruise Director once after the first mechanical. The comedians were eating it up and hilarious but it really wasn't that funny. Finally Epic is not the ship to be stuck on, with its small outside areas and persistent smoke smell inside I was more than ready to get off the ship and that has never happened before. Read Less
Sail Date February 2019
I must preface this review with the fact that this particular cruise was a combination of many freak incidents. We had mechanical engine issues and stopped at none of the 3 ports on our itinerary. So I cannot comment on any excursions or ... Read More
I must preface this review with the fact that this particular cruise was a combination of many freak incidents. We had mechanical engine issues and stopped at none of the 3 ports on our itinerary. So I cannot comment on any excursions or ports. The one port we stopped at, San Juan, we hit 2 smaller docks that sunk...check it out on YouTube :) All this to say, we spent almost our entire vacation on the ship. So thank God the ship was massive and had a ton to do! The restaurants were fantastic. We particularly liked getting breakfast at O'Sheehans and dinner at The Manhatten. Service and presentation were excellent at The Manhatten. Varied between bars on how strong the drinks were. Entertainment: we loved the dueling piano bar -- so much talent and so much fun! The comedians on board were fantastic and did a good mix of family shows and adult later night shows. Side note: the comedians had a ball with making fun of our ship's mechanical issues which actually helped relieve everyone's anger and stress over the situation. What can you do but laugh and have another drink?! Cabins: we were on an inside state room...we honestly don't care that much about the room as we spent most of the time in other areas of the ship. But for 2 of us, it was more than enough room. Service: overall it was good and the crew were incredibly patient and calm while dealing with thousands are angry cruisers. The only thing I wish they had done was communicate a little more information regarding the situation and updates. The captain and cruise director would give important updates over the PA system which was spotty in many areas. So many people were clueless to what was happening until receiving a letter to their stateroom a few hours later. It's been almost 3 weeks since returning with no communication from NCL on the refunds and credits we were promised. We are hopeful that they will provide information to our claim within the next month but again, I feel like customer service and communication could be much better for a situation like this that affected 4000 guests. Everyone we talked to who were veteran cruisers said that this has never happened to them and to do another NCL cruise. We most likely will...because we'll receive a huge credit for a future NCL cruise! Read Less
Sail Date February 2019
Embarkation It was smooth and we got on the ship quickly. Ship This is second time we have been on the Epic. It is a poorly designed ship with weird bathroom set up and no middle elevators but the price was right. The Disney ... Read More
Embarkation It was smooth and we got on the ship quickly. Ship This is second time we have been on the Epic. It is a poorly designed ship with weird bathroom set up and no middle elevators but the price was right. The Disney Fantasy follow us through out the cruise and it was 3-4 k more expensive. We enjoyed Deal or No Deal and Bingo. We also enjoyed Burn the Floor. We would have like to seen Priscilla but was not suitable for our 10 year old, it would have been helpful to this information on the NCL website. We would have liked to seen more children friendly entertainment especially over the Christmas/ New Years break when there are lots of children. We ate at the Garden Cafe, I would have liked to see sushi, better tasting Chinese and Indian food but it general most of the food was very good. I would have like to seen better labeling of the food. We ate at Taste and Manhattan both were good. Manhattan was slow on New Years Eve. The cabin was fine and Francis our cabin steward was great. We had a hard time finding lounge chair. One guy was very rude and would not let me sit on a lounge chair. Andre the cruise director was good we saw he around and he said hello to the kids at the kids club. At Garden Cafe Pushcard (sp) was very nice. Information session with Jake. My daughter and I went to the information session with Jake. We were promised a free set of earring afterward. We only got a coupon to pick up at Diamonds International. The DI at BVI did not have them. The DI at St. Thomas did not have them. We had to go to downtown St. Thomas to get them. It was very misleading advertising and shame on NCL. Splash Academy My daughter was happy with all kids of the ship and she met a lot of kids. The activities were ok, she enjoyed going to the teen club. In general the staff were lacking and made some strange comments and did babyish games. The kids club was better of RCCL and Celebrity. Ports We enjoyed all the Ports. We went to Cane Garden Bay beach which was great. If you want to take a shower afterwards bring a quarter. At GSC, bring your own water shoes the beach is rocky and snorkeling equipment. The snorkeling was good and food at the buffet on the beach was good also. Disembarkation Was a little slow, it took about 45 minutes. Using a porter, we cleared customs faster. Read Less
Sail Date December 2018
This was the 2nd of 2 back-to-backs, Dec. 22 and 29, 2019. Having been on Caribbean cruises before, we did not make plans for off-ship organized tours, as we were warned of the slow disembarkation, especially by tenders, making it ... Read More
This was the 2nd of 2 back-to-backs, Dec. 22 and 29, 2019. Having been on Caribbean cruises before, we did not make plans for off-ship organized tours, as we were warned of the slow disembarkation, especially by tenders, making it necessary to get into line early!!!. NCL did its best to make this easier, but it was still an hour and a half, with an arranged tender time, to get off ship at Great Stirrup Cay. A fault here for the process is that no one ensured that those with a scheduled tender were those who got on it. Around us were a number of people with later tender times, or not scheduled times, getting on the tender we were to get on. On the flip side, we were part of number of cruisers doing back-to-back and the process for us was well handled and well explained, and we received some special handling to make our mid-cruise disembarkation, US Customs, and reboarding as easy as it could be. We had full access to our cabins and the ship if we chose to "stay onboard". A disappointment for us was that there was no indoor lounge overlooking the sea, so to watch the sea pass by as you sailed meant an outdoor space, in the wind. This ship is not designed to allow one to just enjoy a quiet space to watch the world go by. Another annoyance was the need to pass through the Casino, with its smoking area, to get to the Atrium from aft elevators, or to access some of the restaurants. Gamblers can find a casino, others should not have to suffer its presence. In another review, I discussed the very oddly designed and cramped cabin (deck 9, balcony), but obviously this was part of NCL designing a ship to carry the maximum number of passengers, and ensure that their attention was always on the onboard action. The result is a ship that from onshore is as ugly as any container vessel, and onboard is lacking a mid-ship elevator bank so the forward and aft ones are very busy and patience trying. We had few issues with the specialty restaurants and found the food quality in them very good. The main restaurants we found noisy and the staff seemed to be too few for the number of tables they dealt with, so food arrived on the cool side and waits tended to be, at times, long. On the positive side, we found the food tasty and variety was good, although desserts can be skipped, as they tend to be pretty bland. On these cruises, the entertainment was fantastic, especially Burn the Floor, and Priscilla, both of which we saw a second time. Read Less
Sail Date December 2018
I chose the Epic after learning of the high marks for entertainment. I had recently been on a Carnival cruise in October and the entertainment was nothing to rave about. I planned this trip with 9 other women. Some had been on cruises ... Read More
I chose the Epic after learning of the high marks for entertainment. I had recently been on a Carnival cruise in October and the entertainment was nothing to rave about. I planned this trip with 9 other women. Some had been on cruises and some were first timers. We were all over 60. This was the largest ship I have been on and I found it relatively easy to navigate - signs indicating which direction for odd and even room numbers were plentiful. As you exited the elevator there was always a map indicating what was on that floor. The food was excellent! We celebrated a birthday in LaBistro and the waiters were so accommodating and made it a very special evening. The shows were truly awesome. The Epicurean Cirque Dreams was worth the extra charge. If you go on this ship don't miss it. As far as the rooms go, they are very tight quarters. Lots of places to store your stuff but not much room to maneuver - a balcony was a help. I had a concern about the layout of the bathroom but we just pulled the curtain across when one of us was using the shower, etc. The sink is in the main room and there is very little light above it but we managed. Because of the hurricane damage to our original ports we ended up going to Jamaica and Grand Cayman. We hired what turned out to be a great tour guide in Jamaica. We wanted to go to a beach fairly close to the cruise terminal and it was fantastic. Our tour guide (Michael Foster owner of Royal Jamaica Tours) was professional and knowledgeable about his country. He spent the day with us and took us to a wonderful beach which was delightful. Food and drinks served to us on the beach which had maybe a dozen other beach guests. I would highly recommend his company if you want a private tour of this island. We opted to do a Norwegian operated excursion on Grand Cayman. It was a bus ride to the White House beach. I would not recommend this excursion. The beach is very small and the pool was not heated. The pool on the ship which was for adults was very warm but impossible to find a chair to lounge on. I would definitely go on this ship again - food and entertainment were epic! Read Less
Sail Date January 2018
We had a balcony on deck 12, found the room very comfortable, our room steward was very helpful, kind and efficient loved the balcony its a great feature on the ship. Found the service to be ok in some areas such as the bars they were just ... Read More
We had a balcony on deck 12, found the room very comfortable, our room steward was very helpful, kind and efficient loved the balcony its a great feature on the ship. Found the service to be ok in some areas such as the bars they were just totally overwhelmed. The best service was in the buffet and specialty dining. The food at the buffet was terrific, just no complaints about the food what so ever, staff just could'nt do enough for us. The ship itself was enjoyable except for the pool, really 3 small pools for 4,000 people, went down the 2nd day at sea at 7:30 a.m. all chairs already staked out for the day yet no one occupied them for hours, why is this allowed? First port of call was Tortolla took cab for $10 per person to Cane Garden Bay beach, what a great day, enjoyable at every turn, and our driver was very informative just terrific, excursion 2 was St Thomas we booked this with the cruise ship because of the short amount of time, what a mistake our bus was just short of a danger to your health and the drivers mic was broken so he got out at traffic stops and ran outside the vehicle to talk with us at $49.00 a person it was a rip off, NCL did try to make it right but it was too little too late.Excursion 3 at NCL own island was cancelled due to poor weather not much done to make up for this on the ship usual fair offered. Last but not least was the 400 students from Clemson UNI that were on our cruise with drink packages, nothing but a drunken free for all, they took over the hot tubs and pools were unruly and out of control and no one from the ships staff did anything about it. disembarkment is a sheer nightmare 3hrs Read Less
Sail Date March 2017
I found the reviews to be off putting before my departure. But i must say......i loved the epic the cabin was a little strange and beds not so good, a little on the hard side could be changed out. the food at the show cirque wasnt good. ... Read More
I found the reviews to be off putting before my departure. But i must say......i loved the epic the cabin was a little strange and beds not so good, a little on the hard side could be changed out. the food at the show cirque wasnt good. no one at our table ate the steak one temp and it was well done. . but nothing really to complain about. i am sad that the epic will not be at a florida port again for awhile i wold book her again again! the shows were great could have been another one????? the specialty resturants were wonderful the buffet was tasty. the waiters/ waitress were awesome... Deal or not deal were great! i cant wait to try the escape, that is next on my list of ncl ships.. the ports were not many and we didn't get to stirrup cay due to weather. But tortola and st thomas were awesome. Read Less
Sail Date March 2017
I have been looking at the Epic for about a year because of the single occupancy studio rooms. Sometimes I want to cruise but don't have anyone to go with, so when I arrived in Port Canaveral to take my Carnival Aruba cruise for the ... Read More
I have been looking at the Epic for about a year because of the single occupancy studio rooms. Sometimes I want to cruise but don't have anyone to go with, so when I arrived in Port Canaveral to take my Carnival Aruba cruise for the third time in a year, I saw the Epic docked at Port Canaveral. Booked it immediately before it returned to the Mediterrean in April. So impressed that this company gets the fact that there are a lot of singles out there who want to cruise but don't want to pay double. The cabins are great, mood lighting, great bed, ample storage if you are creative, toilet in separate enclosed area. Even though I am almost Platinum on Carnival, I am searching for my next Norwegian Studio Cabin. They have a private studio lounge that has coffee, pastries and yogurt in the morning and in the evening they have a bartender and a host to organize groups for dinner, activities etc. Wonderful! The entertainment on board was fantastic, Cirque, Priscilla Queen of the Desert, Beatles, and Burn the Floor shows, my favs first to last. Met great people in the group. The specialty restaurants were delicious, never did that on Carnival but it seemed like many more options here. I will definately book them again. Here's a few things I like better on Carnival, the buffet choices with the Mexican, Wok, Pizza and general food quality. Much better deserts on Carnival. The mood in the general dining room with the show is more fun, the food about equal. The adult pool on the Epic was never full and at full capacity this ship was very crowded and seemed so. But did I mention, they had a free drink package. That was fantastic because I did not have a huge bill at the end. Will be back for sure! Read Less
Sail Date March 2017
Enjoyed the Eastern Caribbean stops at St. Tomas and Tortola (Virgin Islands). The last stop at their private island in the Bahamas was a bust, since some swells were enough for them to stop tender service and evacuate the island (not ... Read More
Enjoyed the Eastern Caribbean stops at St. Tomas and Tortola (Virgin Islands). The last stop at their private island in the Bahamas was a bust, since some swells were enough for them to stop tender service and evacuate the island (not dock, and terribly designed man-made port for the tenders). The boat is nice, and well maintained, although an odd layout - it feels a bit chopped up and there are no large public spaces. The main pool are in particular feel extremely crowded, and there is no separate adult pool. Enjoyed the Freestyle Dinning options and the entertainment was good, with the Priscilla show being the best we've seen on any ship (highly entertaining)! Service at the restaurants was friendly but slow. Bar service was mostly very good. The rooms are terrible! We were in a balcony room. They are small and cramped and the bathroom layout (separate toilet and shower spaces with frosted glass enclosures, and the sink in the room!) is horrendous. The beds are too short for a tall person (I am 6'3"). Whomever came up with this "wave" designed should be fired! Read Less
Sail Date February 2017
My daughter is associated with a reader group who were taking this cruise. We only had 1 bad experience with the help,the hostess athe o'sheehans....she was going to do it her way and that was that....so we went elsewhere.....but ... Read More
My daughter is associated with a reader group who were taking this cruise. We only had 1 bad experience with the help,the hostess athe o'sheehans....she was going to do it her way and that was that....so we went elsewhere.....but cannot say enough good things about the rest of the workers....all attentive and wanted to make sure we were happy and could they do anything to make things better......did have a problem with the people who everyday went out and toweled chairs to save them and for hours they went unused and was not able to use the sundeck as would have liked to.....would be nice if the smoking area could be placed in a more secluded area....has to walk through it going from here to there.....the ship was wonderfully clean...help was 24/7 doing something to keep it very clean....would I go again....absolutely......great overall adventure.....BTW, the St thomas zipline was the best...recommend this for all Read Less
Sail Date February 2017
We chose this 7 day eastern Caribbean cruise because it stopped at 2 places we have never been before, Tortola BVI and Great Stirrup Cay Bahamas. Let me break down this review by categories. Port and Embarkation: The Port of Canaveral ... Read More
We chose this 7 day eastern Caribbean cruise because it stopped at 2 places we have never been before, Tortola BVI and Great Stirrup Cay Bahamas. Let me break down this review by categories. Port and Embarkation: The Port of Canaveral is TOO crowded! There are 3 ships that leave and come back on the same day at this port and it is too small to handle it. Embarkation was over 2 hours late because the cruise before was over an hour late returning. Once we boarded everything was fine. Ship: The Epic was the first "mega ship" built by NCL and is a one of a kind for a good reason, the ship layout is TERRIBLE! NCL admits they had design flaws in this ship and they took the good from and as they went forward building new ships. There is no deck to walk along outside the entire ship. Only a small walking track that is in the middle of the shuffleboard games and ends in the employee smoking area. NOT GOOD NCL! It took a couple days to get the layout of the ship down. After that we learned when and where to navigate and it was ok the rest of the week. Room: We were in mid ship balcony room 12233. I personally liked the layout of the room but several other reviews do not like it. Our bed was near the balcony door which was the better of the 2 layouts. I also liked having the toilet and shower separated. Entertainment: The main shows were FANTASTIC! Pricilla Queen of the Desert and Burn the Floor were top notch shows and we very much enjoyed both of them. The comedians were also great. Just know you only need to see them once because the show has the same stuff each time. Howl at the Moon was awesome!! This is a dueling piano bar that goes on 3 or 4 nights during the week and it was great. My biggest disappointment on this cruis was the lack of activities during the day on sea days. With 2 straight sea days to begin with and 1 sea day returning, there was not much to du during the day. The deck chairs was all taken by 9 AM so good luck finding one on sea day. On other cruises there has been so many activities offered we could not get to everything. On this cruise, there was very little offered and that was a huge letdown! Food: We ate at the main dining rooms most nights. We preferred Taste over Manhatan but can't say exactly why, just did. We did not do any speciality restaurants. The buffet was great for breakfast and lunch. A couple times we visited it for dinner and it was disappointing. Especially on seafood night, it was just shrimp everything, felt like Forest Gump!!! The Irish Pub food was HORRIBLE! Ports: St. Thomas: We have been here once before so this time we took the ferry to St. John island and went to Trunk Bay. It was supposed to have great snorkeling but was disappointing. The beach was beautiful and not too crowded but snorkeling was not what we expected. Coki Beach was better for snorkeling. Also last time we were there we docked near the downtown shopping area. This time we were at a different dock that required a cab to go downtown shopping so we did not shop this time. Tortola BVI: We read a lot of reviews on what to do here. We decided to take the ferry to Virgin Gorda and visit the Baths. This was amazing. Beautiful to see and navigate. This is a must see if you go here. Great Stirrup Cay: This is NCL private island. I was not looking forward to this because I thought it would be too crowded and set up for NCL to get as much money from you as possible. I was pleasantly surprised. We rented a clamshell for $39 for the day. This included 2 beach chairs. This was very nice. The beach was not very crowded. The snorkeling was the best we have seen since Belieze. Also, our unlimited drink package worked on this island she we were able to drink without extra charges. The food was also good and pleantiful. I would go back here again just for the snorkeling. Overall, this was a good cruise but I will not go on the Epic again unless it was almost given to me. But as I say, any day on a cruise is better that any day at work!!! Read Less
Sail Date February 2017
So, I am a relative rookie when it comes to cruising. I am also very spoiled as the first cruise I took was on one of the most expensive lines, on a really new boat. This was only my second cruise. But even with this I am not so naive to ... Read More
So, I am a relative rookie when it comes to cruising. I am also very spoiled as the first cruise I took was on one of the most expensive lines, on a really new boat. This was only my second cruise. But even with this I am not so naive to think the Norwegian Epic is a great ship. The design is terrible, there are no views except from the top deck. So on deck 5, where customer service and photos are, there are 3-4 windows where you can see the ocean without being in a specialty (meaning pay extra) restaurant. On Deck 6 there are no public windows that I remember. 6 is also the casino deck, with the casino laid out in no particular pattern, across the entire center of the deck. There is nothing like not being able to transverse a deck without being totally covered in cigarette smoke and having to squeeze between people shoving their way to slot machines. Then on deck 7, again no windows except if you are in a specialty restaurant. Then decks 8-14 are cabins, with the spa and kids care squeezed onto deck 14. Finally on deck 15 is the pool deck, where EVERYBODY is as it is the only deck with: a view, coffee/water stations, the buffet, the pool(s), the adult lounge in the aft. So basically of the 4000 or so people on board, at any given time during the day about 3000 of them are on deck 15. On top of this deck being way overcrowded ALL the time, there is ONLY TWO BARS!!! One in the middle and one way at the back, again trying to serve 3000 people, at least half of which are wet, just EPIC (pun intended). Oh yeah, because only deck 15 holds anyone's interest everybody is trying to get here on the elevators. I waited once 36 minutes on deck 8, where my cabin was, to get an elevator that had enough room in it to get in. This was on day 6 at sea and I did it out of spite just to sea how long it would take. Fortunately I am still a young athletic guy who didn't mind 7 flights of stairs every time I wanted to get to deck 15 in less than 45 minutes. And one last thing, this one really blew my mind, the only deck with and outside walking area is Deck 7 but your only view on deck 7 is of the life boats which totally obscure the ocean. While sitting in the different ports we saw a couple of Disney, Carnival, Royal Caribbean, Princess, and Celebrity. Not a single one of them put the life boats in front of the walking deck. They were all immediately above or below the walking deck, except one other ship did block that deck, the NCL Escape, their NEWEST SHIP!!!!!!! Guys, do you actually have anyone who knows how to design a ship that promotes the ocean it is in??? Royal seems to be the only one that gets it as they has giant atriums in their ships that got from top deck to admin deck with matching windows on both sides. NCL, your ships travel the oceans blue, try letting people see that! The part that really confused me was that this ship is neither old nor neglected as it was built in 2010, and refurbished in 2012. But they obviously had someone travel through time, pluck an interior designer from 1976, and used them to color coordinate the ship. It is dark brown everywhere. The main "atrium" in the casino has a chandelier I am pretty sure hung in Liberace's house in Vegas in '73. The cabins are REALLY AWFUL, they tried some wavy design that totally kills any usable space. Cabins are small, we get it, but NCL trying to give the impression of more space by using curved walls that crush the ROUND bed against the sink/counter area, unwise. Also they put the toilet right next to the head of the bed. I love my spouse, but there are something we don't, and honestly don't need to, share in the morning. The shower was the only part I liked because it used a round, glass door instead of a curtain. I am a big guy, and fighting off a curtain while showering in a small shower is a pain, so this they got right. The other big issue I had was they don't seem to obey ANY normal rules of running a hotel or entertainment venue. I had read reviews of this boat that said the staff were very rude. In all honesty I found that to be completely false. The staff were awesome, it was their hours and being wildly understaffed that wears on them. No joke, the bartender on Deck 5 across from the customer service counter was there at 11:30AM, 1:00, 3:00, 5:00, 7:00, and 11:00PM when the bar closed EVERY DAY. If I worked a 12 hour day 7 days in a row, with hardly any breaks, in the ONLY bar on deck 5 (which is also wildly understaffed) I might occasionally be rude too. Being observant of this, I made sure to never be demanding when seeking a beverage, as I could see she was trying to keep up with demand as best she could. Our room porter, Raul, was awesome but the poor guy was the only person I ever saw on our side of our deck and he was working at 8 am and still cleaning rooms and getting stuff done at 10 pm. This must be another reason these ships never fly the US flag, none of them obey our labor laws. It is awful nice of them to take US money but ignore US laws with their staff. As for the entertainment, most was very good to excellent, but the venues so dated and their reservation system was pointless, they never validate anyone has a reservation. and the WORST, ABSOLUTE WORST situation was The Beetles show in their Cavern Lounge, this was a REALLY popular show and the room was at capacity every show. You couldn't get reservations for this, there was no one controlling how many people were in the room. I promise you the room was wildly over fire code every show. People were pushing and shoving to get in the room, fights were on the verge of breaking out everywhere. Our Hotel manager, Mustafa, walked by once, looked inside and just shrugged. I asked him if he would do or say something about it and said "No" and walked away from me????????? So in recap the NCL Epic is an awfully designed ship, BUT it is a ship in the ocean that has lots of alcohol that was the CHEAPEST cruise I could find other that Carnival, that goes to the Virgin Islands for 7 days. The crew is very nice as long as you are nice to them. The captain did a very good job in rough winter seas. The ports of call were awesome, and the shopping assistance was also awesome. These are all things I expect, what I didn't expect is the ship's deep desire to be JUST a hotel that happens to be on the ocean. If drinking, gambling, and waiting for elevators in the dark brown'ess of the 70's is your thing then this isn't the WORST choice, as for me I will save up a bit more and make a more ROYAL choice next time... Read Less
Sail Date February 2017
We chose this cruise to be with friends and the Rick Strickland Band with Lesa Hudson. There was 85 in this group of Carolina Beach Music/Shag Dancers. There were 21 close friends in this group of 85 so we had a great time just dancing, ... Read More
We chose this cruise to be with friends and the Rick Strickland Band with Lesa Hudson. There was 85 in this group of Carolina Beach Music/Shag Dancers. There were 21 close friends in this group of 85 so we had a great time just dancing, listening to music and being together and meeting new friends. We booked through a travel agent who had organized this trip with the band and NCL. Embarkation was a hurry up and wait event. The Epic was an hour and a half late arriving into port from it's previous cruise. Our original time scheduled to leave the hotel was 10:30 AM. We were picked up around 2:00 PM. Ugh. Four ships were in port so the traffic was awful. The process of registering to board the ship was pretty easy but the tone of the day had been set by the long long wait. Finally we were allowed to board the ship around 3:30 PM. No one greeted us. (Last May on our very first cruise with Celebrity on a Baltic Cruise we were greeted with champagne.) We are gold status with NCL and we just had to find our own way to our cabins and then immediately we were required to do the lifeboat safety drill. I appreciate that there was a safety drill but we had not had lunch or time to even catch our breath before we were out of the cabin again. We had the perk of the drink package and had to pay gratuities upfront on the drinks. This seemed to give the bar staff the right to ignore us, be rude and not be attentive. Not all bar tenders had this attitude but enough of them did. We also learned that we prefer the smaller ships with 2000-2500 passengers. This was the largest ship we've been on. We did have a good vacation because we were with friends but not because of anything special NCL did which is disappointing because we have cruised with this line at least 7 times. Read Less
Sail Date February 2017
This was our sixth cruise, and our 4th on NCL. We have sailed on the Star twice and once on the Jade. After cruising with Carnival and Princess, we discovered freestyle cruising and have not left NCL since. This was our first eastern ... Read More
This was our sixth cruise, and our 4th on NCL. We have sailed on the Star twice and once on the Jade. After cruising with Carnival and Princess, we discovered freestyle cruising and have not left NCL since. This was our first eastern Caribbean cruise and our first in the Haven. This ship is huge! I looked at numerous You Tube videos and photos from trip reports and was pleasantly surprised. Photos and videos did not convey the tasteful design of our stateroom or the public areas. I'm sure the peace and luxury of the Haven made our trip better. We luxuriated in our 2 bedroom suite and enjoyed consistent and creative dining every time we dined in The Haven restaurant. Embarkation was smooth at Port Canaveral. Our hotel shuttle recommended leaving at 10 to avoid the traffic at the Port. We arrived at 10:30 and were escorted to the Haven lounge by 11:30. After lunch we took our carry on luggage to the room and toured the ship. I have read reviews complaining about the layout of the ship. We both quickly oriented to the design and learned that deck 15 was preferable for traveling from fore to aft or vice versa. Elevators during high traffic times (after muster drill and after large shows like Priscilla) required long waits and patience. A combination of walking up a few flights or traveling fore or aft usually helped. We both enjoy vacation and our time together, so minor snags are easy to laugh off. Finding quiet outside of Haven always seemed doable, There were always many deck chairs and loungers with sun and shade seating on floor 18 opposite to Posh. My husband went to the Garden Cafe during the breakfast rush and reported it was really full, but O'Sheehans seemed to always have seating and taking a tray down to La Cuccina was another quiet option. We missed the promenade, but understand that the ship maximizes balcony availability in exchange for the traditional deck with a view. We loved the Epic and will gladly sail on her again. Cabin We were on deck 17 and I was a little concerned about feeling the waves a bit more. I'm glad to report it was a smooth sail with perfect weather. I loved the full length window in the master bath and shower. We were initially booked in an aft balcony and I purchased the spa pass after many CC reviews touting the spa. I called upsell 26 days before sailing and was offered the same price for a Haven Suite or a 2 bedroom and chose the 2 bedroom because of the added space. My husband loves to wake around 5 and roam around the nearly empty ship in peace. He could shower, dress and watch TV without waking me using our second bedroom like an auxiliary dressing room/living room. The huge master bath and shower were wonderful. I loved the spa but did not need it as the soaking tub and multi jet shower would have been enough. We were fine with the wc situation. Frankly it afforded more toilet privacy than we usually have at home lo these 37 years together. The bed, while considerably firmer than ours at home was comfortable. We had amazing control of temperature and lighting in this room. Dining The Haven provides the best quality food and the most comfortable dining setting I could have dreamed of. We tried a variety of menu items and my husband really threw our waiter when he asked for a hot dog from the children's menu one night at dinner. My duck breast and his hot dog were served with the same level of elegance. I read complaints about limited wines available through the UBP and really disagree. We were provided with a wide variety of red and white wines by the glass. We paid the corkage fee for wine we brought aboard and would not have bothered if I'd known what was available. We had dinner in Cagneys twice, La Cuccina once and cancelled our third Cagney's dinner to return to the Haven. These meals were superb in quality of food and in service. We went to Manhattan Club once and found it noisy and the service was fair to poor. I think the main problem was the noise level. It is a huge dining room and the cacophony from that many dinner conversations was unpleasant. We picked up a curry lunch at Garden Cafe once to eat in the room it was the usual wonderful curry we have grown to expect on NCL. Entertainment We have never attended much shipboard entertainment and so lack comparisons. We saw the Epic Beatles in the Cavern Club, one of the comedy shows and Priscilla. These were high quality productions that made our trip better. I entered into my old neurotic slot machine experience where I won a little/lost a little more. It continues to be fun! My husband enjoyed the cigar lounge. Service Brilliant all the way through. That included ou wonderful Haven staff as well as all we encountered elsewhere. The ability of the Epic's staff to remain cheerful and helpful in the midst of their long and challenging days was inspiring! Spa services Love the services and really wish they'd quit pushing their products, Let's face it. Cruise spa services are really overpriced and the ever-present sales pitch at the end cheapens the relationship between a healthcare provider and the consumer. Ports and shore excursions We arranged for our own dive at Coki Beach Dive Center on St Thomas. It was a great first dive for my husband and I loved the reef and the expert diving instruction. That beach was amazing! We just walked, shopped and ate on Tortola. All of these were great fun! I went on the ship's stingray encounter which was well-led and great fun. I snoekeled a little and we both enjoyed the island. Truthfully, the Captain could have sailed us around for 7 days and we would have been delighted with our cruise. The weather was perfect, the ship was beautiful and I would gladly go agin! Read Less
Sail Date February 2017
From embarkation to debarkation, our cruise was a mess! We should have gone home after the mess just getting on the ship. It took over an hour just to get dropped off! After getting in a 45-minute line to get through security we had an ... Read More
From embarkation to debarkation, our cruise was a mess! We should have gone home after the mess just getting on the ship. It took over an hour just to get dropped off! After getting in a 45-minute line to get through security we had an additional 30 minutes wait to get check in. We presented our boarding pass to the gate agent only to be told my husband was not in the room with me! The agent asked if I knew “name withheld” and I said no. The agent said he would have to get a supervisor. I questioned why we had boarding passes with the correct names and he didn’t. He could not explain it! He took all of my paperwork (boarding pass, contract, and bill) and disappeared for 15 minutes. He came back and told us that there had been a mistake and another person’s passport had been swiped to my room. He said he had it straightened out! However, when giving my room key to a staff member during the safety drill, he did not have my husband listed in the room – he had the “name withheld” person in the room with me…..another hassle! After waiting well past 2 pm to get into our cabin, we discovered the worse cabin in our 40-cruise history! Let me just say – extra small cabin with the sink about 2 feet from the bed. This was followed up by having the worse cabin steward ever. (A rag was left in one draw and a sweater was left in another. Had to ask for everything! However I did not ask for the cabin to be vacuumed because it became a game with us – how long could the peanut that was on the floor – not ours by the way – stay there. Well, it stayed for our 7-day cruise.) One comment – if you go on the Epic, take your own lights! The lighting in the cabin was terrible – my husband had to trim his mustache with a mirror in the shower because of poor lighting. I grant you, we had an inside cabin but you should at least be able to see in the mirror. The ship is not designed to handle the volume of guests. There are only two sets of elevators – so a walk to anywhere is long. It seemed as though the elevators opened up to highly congested areas. It was difficult to get out of the elevators. After standing in line for an hour to make reservations for everything (including tendering pass), we were very comfortable that we had everything taken care of……we learned that you still had to get in line for the shows over a half an hour before the show – because they want standby guests to get a seat! I will say the shows were above normal. Good entertainment! This is the only good thing I can say about the Norwegian Epic. The food was way below par. We ate 3 nights in the Taste and/or Manhatten Room – service was mediocre and the food tasted as if was under a food lamp for hours. We ate at O’Sheehans most of the time – food was ok there but below par at the Garden Café (buffet). The favorite part of this cruise (or any other that goes to a private island) is that you are able to completely relax without the hassle of transportation or locals. Well, they told us the night before we were supposed to go to the Island, that the island was having electrical issues and we would not be stopping there – we went to Nassau instead – BIG DISAPPOINTMENT! We could write a book about what not to do during debarkation…..so disorganized. They ask that you are out of your cabin by 8:30 – which we did. Following our long wait in the Bliss Room when departing we were told to enter the back of the boarding line despite multiple colored tag groups were already in line with later departure times. The line also allowed numerous other groups to enter the line. Very few employees monitored the line and the ones that were there did not have a communicator and provided bad directives compounding the problem. We finally got off the ship and through customs at 11:45. We would also like to mention that only by securing a porter for the bags did we get expedited advancement to Customs. Customs gave quick service in minutes and we were out. Complete chaos! We had parked in a parking lot a few miles away – another mistake. We waited over an hour for their shuttle – we finally caught a taxi to the parking lot. Cost us another $40. The parking lot had told waiting customers (those waiting to go to the ship) that the reason they were backed up was due to the ship being late – not true – they do not have enough shuttles and the port is not equipped to handle the volume of Epic guests. In summary, we got in our car and on the road at 1:30. Whether it is the ports fault or Norwegian’s is immaterial – bad experience all around. They can be assured, we will NOT be back! Read Less
Sail Date February 2017
4th cruise in past year and a half so we have others to compare. The staff was there but not friendly. Acted like you were bothering them most of the time. I am a Celiac so you better enjoy jello for dessert. No way to tell if any items ... Read More
4th cruise in past year and a half so we have others to compare. The staff was there but not friendly. Acted like you were bothering them most of the time. I am a Celiac so you better enjoy jello for dessert. No way to tell if any items in buffet are ok for you to eat and the staff doesn't have a clue. Most think gluten has something to do with sugar. Buffet lines are long and they ran out of gluten free crust for pizza. ok for small children to play in pool but not teenagers. Nothing for them to do except the climbing wall and basket ball court. Toilets in the rooms are enclosed by a clouded glass door so you better be friendly with your room mate. Not suitable for dating people or if you are modest in any way. Lighting in the room was terrible to see, seems to be arranged for "Mood Lighting" so it's ok if you are in the MOOD. Just be sure to pluck your eyebrows before you go. Room had plenty of closet space which is an item on the plus side. Getting off the ship is a nightmare. You should schedule your exit to be last off. You have 3000 of the 4000 people getting off on the" walk off program "and it is like cattle with no direction from the staff. You had 3000 people all on the 7th floor at the same time. Can't believe it didn't cave in. They know to disappear during this time...just get these people out of here. Other than that it was a great time. Read Less
Sail Date February 2017
I have been on other cruises but always with family. Now they can't travel as much and neither can my friends so I am choosing to fly solo sometimes to get away as often as I wish. 10th cruise, 3rd on NCL, 1st solo. I liked it a ... Read More
I have been on other cruises but always with family. Now they can't travel as much and neither can my friends so I am choosing to fly solo sometimes to get away as often as I wish. 10th cruise, 3rd on NCL, 1st solo. I liked it a lot. Met some great people, and never had to feel alone but also did not have to feel like I had to have my own space as I had my own cabin and access to the exclusive Studio Lounge. If I wanted to watch a show, eat a meal, or run the ship there were always people around to go with. I am sure some of those will continue. Overall, I found the ship kinda chopped up. There are 3 floors in the middle with things to do and then 14 on up with the rest. I wish there were a few more things to do on the Lido, but found Spice to be very nice as well as deck 18. The late night parties are contagious and tiring with late night partying! All in all I like but don't love the ship, the solo cruisers program is amazing and I wish got a little more participation. They do need a single person for the solo's though. I found that just as the person was getting used to hosting us the next cruise they assigned a new host. They also do not get much time to spend with us and would often time spend their free time with us so that we could goto shows/dinner and be able to interact with our other solo's. It started out VERY disorganized but Krysta picked it up again fairly quickly. Would I do the Epic again? Only if I was in the Studio's, otherwise I would rather be on a different ship. However if I were to go on the ship with my grown son I am sure ajoining sutdio's would be perfect Read Less
Sail Date February 2017
Norwegian Epic Ratings
Category Editor Member
Cabins 4.0 3.7
Dining 4.0 3.8
Entertainment 5.0 4.0
Public Rooms 4.0 3.8
Fitness Recreation 4.0 3.9
Family 5.0 3.9
Shore Excursion 4.0 3.5
Enrichment 3.0 3.3
Service 4.0 3.8
Value For Money 4.0 3.5
Rates 4.0 3.7

Find a Norwegian Epic Cruise

Easily compare prices from multiple sites with one click