2 Helpful Votes
Sail Date: April 2019
We had heard good things about Norwegian and wanted to give them a try. We were disappointed. The food was terrible and it was impossible to get into the smaller shows. One night I ordered what was supposed to be a hot appetizer and it ... Read More
We had heard good things about Norwegian and wanted to give them a try. We were disappointed. The food was terrible and it was impossible to get into the smaller shows. One night I ordered what was supposed to be a hot appetizer and it came out stone cold. Food had no flavor. At the pub they serve your food in a metal basket sitting on a piece of paper which made it impossible to use a knife. We enjoyed our excursions. The cabin steward was terrible. She did not listen to our requests. The room was a nightmare. It was embarrassing as you could see through the glass. The beds were as hard as a rock. The only real plus was the unlimited beverage package.The casino was tight. I figured I would have earns some perks for the amount of money I spent. Other cruise lines have given me free cruises, wine etc.We will never sail Norwegian again. We prefer Carnival. Read Less
1 Helpful Vote
Sail Date: March 2019
Service poor Roaches in suite Cancelled Island destination stop Would not give 6 pillows to room of 3. Food was blah steak was to rare brought back 3 times never got it right. Door lock in suite had to be replaced at ... Read More
Service poor Roaches in suite Cancelled Island destination stop Would not give 6 pillows to room of 3. Food was blah steak was to rare brought back 3 times never got it right. Door lock in suite had to be replaced at midnight one maint guy on duty had 3 jobs to do before us, took til 1am to fix. Over crowded could not find a place to layout on deck. Get a drink took 45 min before anyone would acknowledge us. Heard from many staff when asked for service...I'm going on break I will get someone else to help you and noone came back. Then delayed to get off ship almost missed our shuttle to parking lot. Horrible experience! I will stick with Celebrity and Royal Caribbean for cruises in the future. Highly disappointed & expected better than this. Stay away from this Norwegian cruise line! Unhappy & Angry Patron Read Less
2 Helpful Votes
Sail Date: March 2019
I can’t ever see myself or our group doing NCL again. Poor service many errors and overall poor customer service. Billing issues on my account before even leaving port. 2 drinks $74 bill. Had drink package. Lack of bar service. ... Read More
I can’t ever see myself or our group doing NCL again. Poor service many errors and overall poor customer service. Billing issues on my account before even leaving port. 2 drinks $74 bill. Had drink package. Lack of bar service. Only cruise out of 27 or so I had to visit the guest service desk 4 times. I am really easy going person. Food in the taste did not come out together from 1st person getting apps to last person was 10 minutes and the meal was 15. The pub should be a place to show up and have some drinks but you must check in to get table and wait. Freestyle Cruising has missed the Mark. You much plan all your items like shoes and tenders to shore. Don’t try to do what you want or when you want to do it. I will not say it ruined the cruise because our group still make the best of it. Looks elsewhere if you have cruised other cruise lines. Read Less
2 Helpful Votes
Sail Date: February 2019
We chose this cruise because it was the one my cousin picked for their 10yr anniversary. They chose this cruise because it went to St Thomas, which is where they went on their honeymoon. Boarding was delayed because someone knocked out ... Read More
We chose this cruise because it was the one my cousin picked for their 10yr anniversary. They chose this cruise because it went to St Thomas, which is where they went on their honeymoon. Boarding was delayed because someone knocked out one of the bridges. Engine failure on second day, which they apparently knew about and set sail anyways. They lied to us the entire time. Tugs pushed ship into docks when we arrived at Puerto Rico. That was the only poet we went to so they could try to fix ship, not on itinerary. We were supposed to still hit our last stop at Grand Stirrup Cay, and they cancelled that stop the night before. We slowed and were given stamp at international port so they didn’t get fined $700 per passenger. Disembarkation was a completely nightmare, as they had no control over who got off when. All of that, and they are only offering a credit. They refuse to give me my money back. Everything was terrible except drinks, food and weather! They could have handled the communication of the issues way better. If they had then all issues would have been overlooked, as we understand things are unpredictable. Read Less
2 Helpful Votes
Sail Date: December 2018
Freestyle cruising they call it. They say it empowers you to cruise how you want to. In reality, it just means you have to do all the work. There's nothing waiting for you once you get on-board unless you scheduled or reserved it ... Read More
Freestyle cruising they call it. They say it empowers you to cruise how you want to. In reality, it just means you have to do all the work. There's nothing waiting for you once you get on-board unless you scheduled or reserved it ahead of time. Want dinner in the main dinning room? Hope you made a reservation. Otherwise you'll have to stand in line and wait your turn. You want specialty dining, booked solid for all the normal meal times. Hope you enjoy the buffet or are willing to wait an hour or more to get a table for you and your family. Yes, let's wait to eat at 9pm with our kids when we have a port of call at 7am the next day. You can always stand in shorter lines and get buffet food though. Nothing we ate on the ship was especially memorable either. The teppanyaki was pretty good but you had to pay extra for that and make reservations. The buffet was basically the same thing every day with a slight variation in main cut of meat they cooked that day. The chinese restaurant was terrible, from the service to the dried out cubes of chicken that was on my plate. We paid extra for the ability to select our cabins. We picked a great spot, same floor, close to each other and near a stair case for easy access. Almost immediately our reservation was cancelled due to an accounting error at NCL and by the time we got them to look into it the rooms had already been reserved by another guest. We spent three weeks asking them how we could fix it and they just kept telling they'd take care of it. Three days before our cruise date we were told the ship is fully booked and they can't doing anything about our room situation. The rooms we ended up in. One room you had to walk to the center of the ship (stairs are at either end) to hallway that took you across the ship the other side of the where our room was the second to last room at the end of a long hallway. It was a several minute walk to get there once we arrived at the floor the room was on. The other room was on another floor and almost halfway down the ship as well. This meant we has to walk almost the entire length the ship and change floors to get to from one room to the other. We were given $200 of non-refundable credit per room and Wifi. Credit we could only spend with NCL. So after being given the run around for three weeks while I assured my family they'd fix it, they did nothing about it, kept our money hostage and wouldn't even speak to us about it beyond the middle managers who could never help us and always had to "talk to corporate". I called multiple times only to get stonewalled and told they would contact corporate and get back to us. The first three time I was told this I never received a call back. Once aboard we were comped one specialty dining meal and after three days they upgrade one of our rooms. This three day wait was for NCL to be sure the persons who didn't board on the sailing date weren't coming. Such a service they provided for those lucky cruisers and they never even showed up! 20% gratuity is charged on top of every service and service was terrible and there was nothing you could do about it. This gratuity was also charged on top of the "Free" offerings as well. So, it didn't matter to the staff, they always got their 20%. Slow and poor service all around the ship. I guess if I wanted to tip for better service I could have but they were already getting an extra 20% out of me. And even if I did tip our wait staff to try and get better service they were different every night. What would have been the point. The $120 ($99 plus the forced 20% gratuity charge) a day "Unlimited Beverage Package" didn't include things like: a cappuccino, fresh juices, redbull or even just a bottle of water if you wanted to bring one with you as you walked the port you just arrived at. All of those were extra costs on top of the large sum you've already agreed to spend each day on beverages. You also can't take anything out of the mini bar in your room that is on the included beverage list. Average glass of wine was $12, do the math and see what it would take to "get your money's worth"! The casino is on the main floor of the ship and you HAVE to walk through it or change floors to get around it. This is an important point as smoking is allowed in the casino. Loved walking through a smokey room with the kids on our way to a meal. Kids areas: We gave the 12yo the right to come and go as they please in their respective area but unfortunately if they did go sign themselves in they would have had to stay there for 2 hours before they would let them leave or we would need to come sign them out before two hours if they were to get out earlier. This rule meant they never even entered the area for fear of being trapped there if it wasn't fun and I don't blame them. The 14yo didn't even want to go near the teen area. Did they get anything right? Getting off the ship was a surprisingly smooth process. We chose the 7am to 8am window and were able to get breakfast early at the buffet and then walk off the ship, grab our luggage and head to our car. I presume this was half related to our decision to do this before crowds began to grow though. Admittedly, with the reservation problem we experienced leading up the cruise, we started with a bad impression of NCL but we promised each other we wouldn't let that spoil our cruise experience. We're a pretty tolerant family and are very understanding that not everything will be perfect. However, the combination of all of these things has created an insurmountably low opinion of the NCL experience. As a family that cruises once or twice a year we wanted to try something different. This was our first time cruising with NCL and after this experience and lack of response by the company it will certainly be our last. Read Less
2 Helpful Votes
Sail Date: December 2018
I had a great cruise on Epic in 2015 I gave the trip 5 stars in my review. Things have gone way downhill since then. The Entertainment on the ship was pretty good and a good variety of activities were offered. Krystal the solo host ... Read More
I had a great cruise on Epic in 2015 I gave the trip 5 stars in my review. Things have gone way downhill since then. The Entertainment on the ship was pretty good and a good variety of activities were offered. Krystal the solo host was very nice and helpful. The Thermal spa was also nice and I made a daily visit to the sauna and Hydrotherapy pool. I found it clean the drinking water was always filled and there were lots of clean towels and robes always availible, I never had trouble finding a heated stone lounger to relax on. My room Stewart Ahmed was also very good and kept my room clean all the time. The big issue with this boat was service in the Taste dining room Dinner usually took about 3 hours with most of the time spent staring at empty dishes. I could not get a refill of water without flagging down a server. One evening I had to find a water pitcher at a server station and refill all the water at my table. Usually half the table left before desert because they did not want to waste the entire evening waiting for cold mediocre food. I spoke to the matre'd twice and nothing ever got better. When I went there for breakfast once a man at my table asked for syrup for his Waffles or pancakes and the server said no you can't have syrup there was some sauce there and use that. The other time I went to breakfast there I asked for butter for my toast she said she would get it then disappeared not to be seen again that morning. My biggest complaint is that when the issues were brought up nothing was done to fix them. I did not go to the MDRs for the last 5 days of the cruise. I ate at the sub golden corral quality buffet or at O sheehans which actually had pretty good food and service. The entertainers did a good job I liked the singer Tetiana who let me get up on stage with her. Burn the Floor was awesome even seeing my 3rd version of it. The ship overall is too crowded I missed several shows because dinner took all evening and the theater is too small for the ship and was full by the time I escaped from the dining room. A lot of people did a really good job making guests happy on the cruise. But a few uncaring horrible Servers in Taste made all their work go to waste since the main thing everyone will remember is how bad the service and food was at Taste. Read Less
1 Helpful Vote
Sail Date: November 2018
This cruise was recommended to us. We have been saving and preparing for this trip for over a year. This was my wife's birthday week. The checking in and boarding process was long and hot. Designated arrival times do not even matter. ... Read More
This cruise was recommended to us. We have been saving and preparing for this trip for over a year. This was my wife's birthday week. The checking in and boarding process was long and hot. Designated arrival times do not even matter. Every restaurant/ buffet/ cafe that was included was mediocre at best. If you wanted to see shrimp, and lobster, and other expected cruise ship foods, you will have to get it from the ocean on this cruise. Outside of the cabin Stewart, Casino staff, and some wait staff, the service was terrible. The ship layout has the main buffet dining at the top of the ship, so prepare to walk stairs a lot, because elevators are not efficient unless you go to breakfast at 6AM. My wife went to the spa to have her hair styled for dinner, and the person who did her hair made some insensitive comments about her hair and face that brought my wife to tears when she got back to the cabin. Excursions are chaotic and stressful with a lot of waiting. Recommend going onshore by yourself and doing the same activities at your pace. Felt like a retirement community by 11PM. That's when the bars on the ship start to close up, except Bliss, which smelled like urine, H2O, and the casino. Prepare to go to bed early on this boat. We disembarked with our luggage, and got off very quickly. Read Less
1 Helpful Vote
Sail Date: November 2018
From the moment we stepped on the ship and saw the filthy windows everywhere that we looked I was concerned about the EPIC. Last year we took a cruise on the ESCAPE and had such a wonderful experience that we immediately put money down on ... Read More
From the moment we stepped on the ship and saw the filthy windows everywhere that we looked I was concerned about the EPIC. Last year we took a cruise on the ESCAPE and had such a wonderful experience that we immediately put money down on another cruise with Cruise next. This year we didn't. The Epic was a huge disappointment. Unlike The Escape, not once were any of the windows/balconies cleaned while we were in port. Our room was filthy and the bathtub was filled with mold. The room steward never refilled anything like sugar, shampoo, lotion, soap etc. The boat was so noisy and shuddered continuously. So much so that the glass doors on the tub and the toilet rattled all night, every night. The first time I went into the room and used the toilet, there was a piece of glass and I cut my foot open...not a great start!! The television had so little options with channels and we had to keep watching the same 10 minutes of a crappy cartoon in between shows. We never knew that the first port in the Bahamas was a private NCL island and that we had to get a tender, communication was terrible!! Whereas Harvest Caye was beautiful last year, Great Stirrup Caye is in need of a major facelift. The port of call in Jamaica at Ocho Rios should just stop. The beaches are so rocky getting into the water that I was almost over my head in the ocean before I finally felt sand. It was very painful. After speaking to many other guests that went to other excursions on the island they all had the same experiences. During the trip, we spoke to a lot of other people and EVERY SINGLE ONE OF THEM HAD THE SAME COMPLAINTS! Almost every one of them said that they would never use NCL again, as of right now we aren't sure if we ever will either. If it wasn't for the wonderful experience that we had on the Escape we definitely wouldn't. We saw discrimination against a gay couple by the assistants to the cruise director that made us sick! The glow party was ruined for practically everyone because little kids were allowed to run around and knock over drinks and constantly bump into adults trying to dance and have fun, it wasn't the place for kids. It was brought to the attention to the cruise director by multiple people and he couldn't have cared less. Because of all of this and other reasons I rated this cruise poor...only because it was the lowest option available. Read Less
2 Helpful Votes
Sail Date: March 2018
Extra perk offers were not enough to do this cruise again. Mini suit beds are hard and to short even for a 5'11 man feet hung over the bed. NO deck chairs available the entire cruise. People reserving deck chairs very early in the ... Read More
Extra perk offers were not enough to do this cruise again. Mini suit beds are hard and to short even for a 5'11 man feet hung over the bed. NO deck chairs available the entire cruise. People reserving deck chairs very early in the morning even though not used in alot of cases until late morning or early afternoon. NCL di d not enforce the 1 hour reserve chair rule even after complaints from passengers. The food top deck was bad and no change in menue same old same every day. Runny eggs and greesey bacon for breakfast. Long lines top deck for the bar taking as much as 20 minutes to get a drink. Top deck di d not have enough chairs to accommodate the number of people on board. Lounge entertainment was almost non existent except for a guy with a geutair. AS FAR as I'm concerned my wife and I was robbed $3600 for this cruise. NEVER AGAIN! Read Less
6 Helpful Votes
Sail Date: March 2018
It was the cruise from hell. The Titanic without the sinking. NCL nor Vacations to go indicated it was spring break. Over 1400 students alone from University of Florida – which seemed to be on my floor – 13. NCL chose my cabin in ... Read More
It was the cruise from hell. The Titanic without the sinking. NCL nor Vacations to go indicated it was spring break. Over 1400 students alone from University of Florida – which seemed to be on my floor – 13. NCL chose my cabin in the midst of these kids. Constant loud music and partying. Could not enjoy my balcony!!!!! Long lines for drinks at bars (not too many people walking around taking drinks). Couldn’t get lounges on decks-way too many people. The additional charges each time you bought a drink were very high. Food and entertainment were great. Person jumping off ship! Nothing else good to say. I have cruised for the past 15 years and this was the worst experience. As one student said after the cruise - there were a lot of pissed off old people. I enjoy partying but this was ridiculous. No additional accommodations for having to be at sea during bad weather. Read Less
Sail Date: February 2018
It pains me to write this review. NCL has really gone down hill. This was my 6th cruise with NCL and I can see how things are deteriorating from my previous experiences. The service on this ship was horrendous as well as the quality of ... Read More
It pains me to write this review. NCL has really gone down hill. This was my 6th cruise with NCL and I can see how things are deteriorating from my previous experiences. The service on this ship was horrendous as well as the quality of the food at all levels. The ship was overcrowded and you wait and wait and wait for one of TWO bar tenders to make you a drink. It seemed like many on the staff were walking around with a chip on their shoulder and you would barely see them crack a smile. The cruise director Pedro is a complete joke and I can't believe they can't find someone better than this to represent fun and energy. The ship is tired and is in need of a makeover. The main thing I took away from this ship was the extremely rude and poor service of the staff at many levels. I think it is very unlikely we will consider going on another NCL cruise and start looking at MSC or Princess instead. NCL nickels and dimes you any chance they get and they do not appear to appreciate you as a passenger or customer. Read Less
3 Helpful Votes
Sail Date: January 2018
We were not at all impressed with the Epic. We have cruised 20+ times on almost every cruise line, and chose the Epic because we enjoyed the food on the Breakaway so much. We even talked friends into going with us. In a nutshell, here are ... Read More
We were not at all impressed with the Epic. We have cruised 20+ times on almost every cruise line, and chose the Epic because we enjoyed the food on the Breakaway so much. We even talked friends into going with us. In a nutshell, here are our issues: (1) Too many people are crammed on this ship. Even with reservations for EVERYTHING, you spend most of your time waiting in line. (2) They said the "bathroom" was modeled after European bathrooms. We lived in Europe for 12 years and traveled to almost every country. Never did we have such a setup. The toilet is in what can only be described as a shower stall IN the cabin; the shower stall is also IN the cabin, as is the sink. The only privacy you have is a curtain between you and the bed. (3) The cabins are very small--even the balcony cabins are claustrophobic; I am 5'4", and my feet were hanging off the bed every night. We've sailed in everything from an inside cabin on Carnival Liberty to a suite on Celebrity Reflection. Never have we been in such a tiny space. (4) There are a lot of different entertainment options after dinner, but they are much too small to accommodate the number of passengers trying to get in. (5) The check-in appointment for embarkation was not even necessary. The lady at the counter checking us in had no idea what I was talking about. We sat in this huge gym-like room with about 4000 other sweaty people for an hour and a half waiting to board. Disembarkation wasn't much better. We've sailed from Pt. Canaveral before and not had such issues. (6) The food on the Breakaway was MUCH better than the Epic. For example, we suggested to the friends we brought with us that we not miss the "Seafood Buffet" night, because on the Breakaway it was amazing with lobster tails and crab legs and all other kinds of seafood. How many ways can one cook shrimp anyway? (7) The ship wasn't nearly as clean as it should have been. The public bathrooms only seemed to get attention when people complained. I complained twice. All in all, we were very disappointed in this ship Read Less
5 Helpful Votes
Sail Date: December 2017
Would advise everyone to never go on the Epic. We have been on several ships and this ship was a waist of my hard earned money. The servers were the worst. On several occasions I had to ask the staff to smile. When we would ask for ... Read More
Would advise everyone to never go on the Epic. We have been on several ships and this ship was a waist of my hard earned money. The servers were the worst. On several occasions I had to ask the staff to smile. When we would ask for directions they would not respond and just point and walk away. I even told them they should sail on Royal Caribbean to see hoe to make people feel welcome. I even went to the officers and was advised that they get paid in two days then you will see a smile. WHAT. If you are from 21 to 65 don't sail on the epic. the fastest song i heard during the day was elevator music. was advised they had lobster, this was a lie. They take the chairs up around 11:00. I made a call to the customer service and was advised to make your commits with the survey at the end of the cruise. If you don't get out by 9:00 you wont get a chair. They have a blue card for people who sail with them a lot. We sat between two elderly couples who had a blue card we never got sprayed with water or asked if we want a drink,I had to got the bar every time, and after 45 minutes he tried to pick up our empty drinks, I told him to go away. I am 61 years old If you want good food you have to pay a specialty price. The ship is made for people with electric carts. They will run you over. I hate writing this, but if you want to have fun don't sail with epic. Read Less
Sail Date: November 2017
We tried Norwegian again after a 10 year departure because they sail out of our local port, Port Canaveral, FL and it was convenient. I had to cancel our Celebrity cruise in April due to a sudden hip replacement surgery, so this was a ... Read More
We tried Norwegian again after a 10 year departure because they sail out of our local port, Port Canaveral, FL and it was convenient. I had to cancel our Celebrity cruise in April due to a sudden hip replacement surgery, so this was a makeup cruise. The cruise package appeared to be a good deal, so we booked it. MISTAKE! The Epic had just completed a trans-Atlantic crossing. For whatever reason, we stood in line for 4 hours to board the ship. There was no orderly conduct as people were cutting in line. It was a mess! The ship did not leave the port until 8 pm. We had a beverage package to buy drinks but if you wanted a bottle of water, it cost you $5.50. We had never heard of a port beverage tax before and no one told us about it until I saw it on my room account. Guest services just said that they were sorry. We never have seen or heard of a room service charge before, but they had one for $7.95 plus 18% gratuity. The room steward did not or could not read our cabin notes to him. We had to call guest services to get towels. The last day @ sea, he never cleaned our room. We had a balcony cabin with the balcony being almost larger than our cabin. The bathroom sink was at the foot of the bed with a separate small shower and separate small toilet. We always get lobster on a 7 day cruise, but not on this ship! Thanksgiving dinner was a joke. While waiting to be seated, a women came out of the restaurant saying, "this is the worst service that I have ever had." My turkey was uneatable. Overall the food was fair most of the time. The onboard entertainment was horrible for the most part. You have to make reservations for everything, if you can get them. Its called "free styling." On one side of the ship, smoking was permitted, however in the casino they were smoking thru out the casino and the smell was horrible. Your Non-refundable OBC could not be used in the casino or for daily service charges, only in the gift shops and for excursions. Guest services was a joke. All they would do is say that we are sorry. I even met the Manager of Guest Services, whom she said that she was going to call me but never did. Tired of being nickeled and dimed to death, I requested that my daily service charges be removed from my account and that I would tip those on my own discretion. Guest services said that they could not do that until we got to Grand Cayman on Thursday and that I would have to come back down to Guest services at that time and sign a waiver. So guess what I did on Thursday? Yep, I sure did! Now we have a lot of complaints with Norwegian, however we were amongst a lot of other unhappy cruisers as well. We gave Norwegian a second chance and they blew it big time with us! So long Norwegian! Read Less
13 Helpful Votes
Sail Date: August 2017
Let me start out first by saying that I'm a very seasoned cruiser. Nearly 100 days of traveling on various cruise lines on the high seas. Although this boat was rated as 1# for honeymooners, there's a catch and I will reveal the ... Read More
Let me start out first by saying that I'm a very seasoned cruiser. Nearly 100 days of traveling on various cruise lines on the high seas. Although this boat was rated as 1# for honeymooners, there's a catch and I will reveal the notes I've taken while cruising on my honeymoon. The boat looks amazing from the inside and outside. The decor is top notch and the ship is very clean, but that's really where it all ends. My wife and I are in our mid 40's and enjoy our down time as well as a night out dancing. We approached this cruise like any other. We purchased the drink package expecting to party it down with some drinks beside the pool and listen to some live music. Well, that isn't allowed on the Epic. 1) No drinks in our around the pool 2) The pool area is considered a quiet zone. (as stated to me by the DJ) 3) You have two VERY small pools (10x30) to choose from but can only hold about 25 guest before it's too crowded 4)Forget trying to get a drink. There's only 1 pool bar about 30 ft long with only 4 bartenders and you rarley seecocktails waitresses around the pool. 5) Get ready for extreme whistle blowing from the lifeguard. Every wrong move by any one of the 500 kids on board and he blow his whistle. We went out our first night to explore the ship. We wanted to dance to some current music and have a drink at the bar. 1) There are NO night clubs on the boat unless you're under 17 We then walked around and expected to find the Theater with stdium seating allowing a couple thousand cruisers to see broadway shows. 1) The theater does not exist We really enjoy dressing up on formal nights, seeing everyone in their best, taking pictures and meeting other guests at the dinner table. 1) There are no formal nights and only 2 backdrops for pictures. 2) No assigned seating and you must make reservations for dining or wait 45min for a table. We often inquired about locations on the boat or general facts about the boat 1) The staff seemed very short with most people and often cut you off before you're done. Maybe they've been asked teh same question a 1000 times but not by me. We decided to go see a show 1) Get ready to PAY for onboard shows. $35 - $100 2) Don't do the Cirque show, you can't see the enitire show unless you buy the $100 tickets. 3) We went to the dueling pianos and had an amazing time. THAT was our saving grace. We wanted to get off the boat in Florence but the local port authority charged $5 euro to take you to town. We went back on the boat to get Euro's but find that the boat only provided US dollars but you can reserve trasnportation with the boat to town for triple the cost ($16) or they will drop you off in Florance take you back to the boat for $100 per person. We didn't go into Florence :-( We then decided to purchase something from the on board store. 1) Although they only provide US dollars you pay 21% take in all their stores. Doing your own laundry 1) Does not exist, they do not have a laundry department but a pair of socks (no joke) is $3 We chose not to take an excursion 1)The cost of the excursions were 30% - 40% higher than I've ever seen on any boat. Would you like to stay out late one night? 1) 99% of the boat shuts down at midnight. If you don't like gambling or and irish bar, then go to bed. Don't order room service 1) You're charge $8 service charge for room service no matter what you order AND yo're charged 18% more for gratuity. YES, they charge you gratuity on the service charge. Do you prefer Coke over Pepsi? 1) Forget it Only Pepsi aboard Where's the midnight buffet? 1) Does not exist I could go on but you get the idea but you still ask, how could this be the 1# rated ship for honeymooners? It's the ports you visit NOT THE SHIP. My only advise would be to spend money on nice meals on the boat and spend even more money enjoying Europe off the boat. Don't purchase excursions from the ship, they are 75% less of the boat and you're very safe to travel in groups. We used the ship as an expensive place to sleep, walked off the boat only owing them $300 (We normally own $1000 - $1500). the ports are amazing and we really enjoyed ourselves. We hope this helps Brian and Michelle Read Less
3 Helpful Votes
Sail Date: July 2017
Hi the bedrooms are so cramped ! my ankles where hanging over the edge ! you couldn't pass each other in the bedroom ! There was a smell on deck 8 near the lifts ! not good! The entertainment in the bar was terrible! could not ... Read More
Hi the bedrooms are so cramped ! my ankles where hanging over the edge ! you couldn't pass each other in the bedroom ! There was a smell on deck 8 near the lifts ! not good! The entertainment in the bar was terrible! could not hear them. and if you did they sounded awful ! lots of complaining !! they are the ones who bring people into the bar aren't they! Most of staff could speak English properly! and they where directing us ! Other staff said they have had this trouble before !!! Shuttle in Palmer 15 euros walk across road bus AERO is 2 euros, Shuttle to train for Florence 9.15 am arrived at station 9.10 am had to wait an hour for next train , !! had trouble in main restaurants, the food service is so slow must have been 15 mins waiting for food ! Read Less
8 Helpful Votes
Sail Date: April 2017
My wife and I are veteran cruisers. We have been cruising since 1984. We have been on many different lines and many different sizes of ships. We have been on mega ships before, such as the Dream, which has about 50% more cruisers than ... Read More
My wife and I are veteran cruisers. We have been cruising since 1984. We have been on many different lines and many different sizes of ships. We have been on mega ships before, such as the Dream, which has about 50% more cruisers than the Epic, and yet he Dream still seems to be able to handle the crowds easily, which the Epic does not. Too Few Crew: The Epic is a disaster. Main problem: way too many people on board and way too few staff to serve them. At its rated capacity of 4,100 passengers (at double occupancy), 1,400 crew, which is the number actually serving the passengers and excluding the crew members in areas such as the engine room and so forth, there are about 3 passengers to one crew member, which is very short handed. However, the ship usually sails with at least 4,900 passengers, such that the ration is almost 4 to one. This stretches the crew way too thin. Added to this problem is the factor that the Management has not enforce3d consistency standards upon the crew so service is very haphazard. Cabins: Cabins are exceedingly small. In addition, the configuration of the cabins, that is being curved, wastes additional valuable cabin space and enhances the smallness feel of the cabins. The curve of your cabin bulges is where your bed is; the bed of the next cabin is where the curve of your cabin bends in. Thus the curving of the cabins, rather than being style or fashion statement, is merely a way to cram more cabins in on the ship. Your comfort is sacrificed for more profit for Norwegian. The bed is ridiculously small-far too short for a normal man to sleep in. I am 5’11’’ tall. My feet hung over the end of the bed by six or more inches. The bed is curved to fit the curve of the cabin and thus the bed losses important length. My wife at 5’6’’ could just fit the bed. See our Cabin review. Ship Issues: Nowhere to go on ship, because they close off all the lounges during the day, unless the lounge is being, used for an activity. Thus, there is nowhere to sit, except the main lounge on deck five. This Atrium lounge has about 60 seats-hence is always full! Lines, long lines for everything. You must have tickets to go to shows. Even with tickets you must wait on long lines to go into show. Long lines for dining rooms. Waits of 20-30 minutes each night. We were on the ship for 30 days on three different cruises, so the problems we dealt with are not specific to a one cruise. Our cabin steward was the worst cabin steward we have even had in over 30 years of cruising. We repeatedly spoke with him to try to get him to remember to do every part of his job each day. Every day he forgot to do several things. He forgot to empty garbage pail and forgot to replace towels the towels he took away. He would leave balcony door open. He would leave his key card in our room, and so on. How about the security of other cabins! He constantly apologized for not being able to get to our cabin, because we were the last of 16 cabins. He would promise to come back. When he did not come back, he would then tell us he forgot to come back. We spoke twice with his supervisor. He was sent to additional training-nothing worked. We understand that other cabins in our area had same complaints. Cabin steward was taken off of our area for the last week of our cruise. The replacement steward was excellent. The configuration of the ship forces you to walk to the restaurants on one of three decks. Each of these decks are so cluttered that it is so hard to walk to the restaurants, especially with tons of unsupervised children running around. You cannot walk a straight path from one end of the ship to the other. Children: There is no restraint placed upon children who rove the ship in bands. Children 12 and under are not permitted in the hot tubs unless accompanied by an adult. However, there is no enforcement of this rule. Excursions: These were not the only issues. We took 14 excursions. We were entitled to a discount of 10%. Yet each time we were charged the full price. We went back to excursion desk repeatedly to get the right amount charged. This occurred even though we put the discount in writing on our order forms. We booked an excursion six months before getting on the ship. About a month later, it was canceled. A week or so later, we were emailed that that excursion was available again. We booked that excursion, only to find on board that the Excursion desk had no record of it, even with our confirmation and thus because the excursion was full we did not get to go. We missed the very Excursion which was why we wanted to take this cruise. The Excursions gather all excursion takers in the theatre (the theatre holds 606 people-is this a proper meeting place for 4,800 people?) The meeting place is always overcrowded. The person giving instructions on the excursions is the worst English speaker of the Excursions staff. As instructions were only being given in English, it made no sense to use the person whom they used as everyone complained about his poor English. They have at least one native English speaker and yet he never led the Excursions. Food: The food was excellent. In fact, this is the best food my wife and I have ever eaten on a ship. The food is beautifully presented. This is almost enough to overcome all the other faults of this ship. Specialty Restaurants: We went to the specialty restaurants 6 times. The food was excellent. Each restaurant had a beautiful ambiance and excellent service. The average meal, without wine or liquor, and which is al a carte, is $75.00 for two including gratuity. These experiences were ruined, however, because each time, these restaurants had many babies toddling around during the meals or crying throughout their meals and often with diapers that needed changing. Nothing will destroy the aroma of a fine meal more readily than the smell of human excrement. This ship should have not allowed such small babies to be brought to what is clearly an adult experience. We have raised 3 children and have grandchildren, but there are times not to bring a small child along. Entertainment: Cirque is excellent. I would recommend buying the premium seats to be able to look down on the main stage. Being on the first floor means that you will have an obstructed view. Priscilla Queen of the Desert is also excellent. Its theme, however, might be offensive to some. Howl at the Moon is an unmitigated boor. The two piano layers whined time and time again for tips. They threatened the audience with not playing if not tipped. I would skip this. The music was only fair, their voices were raspy as they screamed rather than sang each song. The problem with the entertainment is that the theatre only holds 606 people. Thus, you must get tickets at the very first opportunity, because most shows are only done a couple of times. Not everyone will see a given show, because the show would have to be done at least 6 times for everyone to see it. Having said that, Burn the Floor is excellent and is a must see. However, be aware that sometimes a Burn the Floor Show is done in the Manhattan Dining Room at 7:00pm. Giving you more chances to see this don’t miss. Elevators: The Epic is a quirky ship which is best demonstrated by its elevators. There are only two elevator banks, one aft and one forward, which have 8 elevators per bank, four on each side of the ship. Having said that, the elevators are quite slow. So, they are always filled to capacity. In addition, not all the elevators go to all of the floors. One elevator on the starboard side of the ship did not go to the 13th floor. Another did not go to the 6trh floor. Several skipped the 5th deck, which is the most important deck because it houses Guest Services, the Excursion deck, and one of the main restaurants. A couple of elevators skipped other decks, such that you had to try and figure out which bank and sub-bank of elevators you had to go to in order to get to the floor you wanted. On other elevators, you would push a deck number and the elevator would by-pass that floor, leaving the floor number you pressed lighted up. Highly annoying! We have decided not to sail again on Norwegian. The experience on the Epic was so disappointing in virtually every aspect. This is very sad, because, before this cruise, we would have probably said that Norwegian was our favorite line. There is something seriously wrong with the Epic, because so many things went awry. Read Less
1 Helpful Vote
Sail Date: March 2017
My wife and I went on this cruise for our anniversary. We had never been on Norwegian so we decided to give them a try. We picked the Epic for its size and for the destinations. The check in was quick and painless, probably less than an ... Read More
My wife and I went on this cruise for our anniversary. We had never been on Norwegian so we decided to give them a try. We picked the Epic for its size and for the destinations. The check in was quick and painless, probably less than an hour and we were on the ship. We had already pre-booked everything, so we were ready to enjoy our first day. The ship is beautiful and well laid out, until you go to the top deck. Unfortunately there are no good vantage points to see out, unless you are in a suite. Very poor planning. We like to be able to see the ports and what is cumming up, not on this ship. The room was a bad joke we had to endure for the whole cruise. I mean really, who wants the toilet behind a thin piece of frosted glass just a few feet from the bed? you could hear, and even worse, smell everything that was going on. The shower was the same thing, just not the smell. We were looking forward to eating dinner in the main dinning room. On our past cruises dinner was always a fantastic experience. Once again not on the Epic. I mean don't get me wrong, the food was not bad, just not what we have come to expect from cruise food. The buffet was really the same, good food but not great. The only great food we had was the brazilian BBQ. It was the best food I have ever eaten on a cruise ship by far. Unfortunately that was only one meal. We were on vacation, we did have a good week, much better than going to work. This ship was just a let down compared to our past cruises. Read Less
3 Helpful Votes
Sail Date: March 2017
The ship looks like it's large but once you get on board it feels like there are only 4 places to hang out. All the additional dining options and experiences that require an upcharge dominate the space on the ship. Our interior ... Read More
The ship looks like it's large but once you get on board it feels like there are only 4 places to hang out. All the additional dining options and experiences that require an upcharge dominate the space on the ship. Our interior cabin wasn't bad but the opaque glass on the shower and toilet doors is visible to the room and makes for some interesting situations. Never did any of the dining options that were a la carte or flat up charges because the food in the main two dining rooms was mediocre at best. I was severely disappointed in the food quality and didn't want to pay extra with the chance that I would be disappointed again. The buffet was your standard cruise buffet, nothing awful or stand out. I wish they had more outdoor activities during the day at the pool or anywhere that you got sunlight. The way the ship is designed any activities on deck 5, 6, or 7 either don't have windows or has life boats in the way of seeing anything. The service was the worst part about this cruise. Not once did I feel that any cruise staff cared about their job or providing an enjoyable experience. This is the reason that I will never book a NCL cruise if given the option. Read Less
Sail Date: February 2017
From embarkation to debarkation, our cruise was a mess! We should have gone home after the mess just getting on the ship. It took over an hour just to get dropped off! After getting in a 45-minute line to get through security we had an ... Read More
From embarkation to debarkation, our cruise was a mess! We should have gone home after the mess just getting on the ship. It took over an hour just to get dropped off! After getting in a 45-minute line to get through security we had an additional 30 minutes wait to get check in. We presented our boarding pass to the gate agent only to be told my husband was not in the room with me! The agent asked if I knew “name withheld” and I said no. The agent said he would have to get a supervisor. I questioned why we had boarding passes with the correct names and he didn’t. He could not explain it! He took all of my paperwork (boarding pass, contract, and bill) and disappeared for 15 minutes. He came back and told us that there had been a mistake and another person’s passport had been swiped to my room. He said he had it straightened out! However, when giving my room key to a staff member during the safety drill, he did not have my husband listed in the room – he had the “name withheld” person in the room with me…..another hassle! After waiting well past 2 pm to get into our cabin, we discovered the worse cabin in our 40-cruise history! Let me just say – extra small cabin with the sink about 2 feet from the bed. This was followed up by having the worse cabin steward ever. (A rag was left in one draw and a sweater was left in another. Had to ask for everything! However I did not ask for the cabin to be vacuumed because it became a game with us – how long could the peanut that was on the floor – not ours by the way – stay there. Well, it stayed for our 7-day cruise.) One comment – if you go on the Epic, take your own lights! The lighting in the cabin was terrible – my husband had to trim his mustache with a mirror in the shower because of poor lighting. I grant you, we had an inside cabin but you should at least be able to see in the mirror. The ship is not designed to handle the volume of guests. There are only two sets of elevators – so a walk to anywhere is long. It seemed as though the elevators opened up to highly congested areas. It was difficult to get out of the elevators. After standing in line for an hour to make reservations for everything (including tendering pass), we were very comfortable that we had everything taken care of……we learned that you still had to get in line for the shows over a half an hour before the show – because they want standby guests to get a seat! I will say the shows were above normal. Good entertainment! This is the only good thing I can say about the Norwegian Epic. The food was way below par. We ate 3 nights in the Taste and/or Manhatten Room – service was mediocre and the food tasted as if was under a food lamp for hours. We ate at O’Sheehans most of the time – food was ok there but below par at the Garden Café (buffet). The favorite part of this cruise (or any other that goes to a private island) is that you are able to completely relax without the hassle of transportation or locals. Well, they told us the night before we were supposed to go to the Island, that the island was having electrical issues and we would not be stopping there – we went to Nassau instead – BIG DISAPPOINTMENT! We could write a book about what not to do during debarkation…..so disorganized. They ask that you are out of your cabin by 8:30 – which we did. Following our long wait in the Bliss Room when departing we were told to enter the back of the boarding line despite multiple colored tag groups were already in line with later departure times. The line also allowed numerous other groups to enter the line. Very few employees monitored the line and the ones that were there did not have a communicator and provided bad directives compounding the problem. We finally got off the ship and through customs at 11:45. We would also like to mention that only by securing a porter for the bags did we get expedited advancement to Customs. Customs gave quick service in minutes and we were out. Complete chaos! We had parked in a parking lot a few miles away – another mistake. We waited over an hour for their shuttle – we finally caught a taxi to the parking lot. Cost us another $40. The parking lot had told waiting customers (those waiting to go to the ship) that the reason they were backed up was due to the ship being late – not true – they do not have enough shuttles and the port is not equipped to handle the volume of Epic guests. In summary, we got in our car and on the road at 1:30. Whether it is the ports fault or Norwegian’s is immaterial – bad experience all around. They can be assured, we will NOT be back! Read Less
2 Helpful Votes
Sail Date: January 2017
This was by far the worst experience I've had on a Norwegian Cruise! It started at the port (Port Canaveral), we arrived at 11:30am as we selected the 11:30/12:00 arrival. When we arrived we were ushered to an escalator with a ... Read More
This was by far the worst experience I've had on a Norwegian Cruise! It started at the port (Port Canaveral), we arrived at 11:30am as we selected the 11:30/12:00 arrival. When we arrived we were ushered to an escalator with a horde of people at the top, the guard was not allowing anyone to enter the check-in area and said the doors wouldn't open until 12:00. The staff at the bottom of the escalator continued to load people onto the escalator and caused a huge problem at the top, people were all squished and had nowhere to go, the escalator kept moving and people starting getting jammed into the group. Luckily nobody was hurt (to my knowledge). The bathrooms at the port were filthy! I was horrified at the shower/toilet areas inside the stateroom. The toilet was covered by just a glass wall with absolutely no privacy. This led to embarrassing moments. The last thing I want to hear is my cabin mate defecating 7 feet away! I spent the first night in my stateroom toilet prison vomiting all of the Indian dish that I had consumed an hour earlier at the buffet. The lines at the buffet were ridiculous! By the time you found the food you wanted and found a table your food was cold. The bar staff was never competent in making drinks like a cosmopolitan. They would mistake ingredients like triple sec and lime juice for simple syrup and lemon juice! Gross! The bar was always understocked, things were "unavailable", such as mango mix or other speciality drink ingredients. The lines for drinks were always a 20 minute wait. Staff were so crowded with guests that they were miserable and didn't talk to people, they pointed at them to take orders instead. The shore excursion team was the worst experience on board! This was my 4th cruise and I always book excursions - this team was unorganized, didn't speak clearly, and passengers waited for unacceptable amounts of time in an auditorium as the schedule for the tenders did not meet the requirements of how many passengers they booked at a meeting time. The staff that I asked for help shrugged me off. Finally, after patience were gone, I spoke to the man on the stage that seemed to be coordinating - he was rude! He told me things like "Watch your tone" and "Wait in the seat like everybody else" - not what I anticipated after spending hundreds of dollars on these excursions! The ship was too crowded! I felt as if it were a fire hazard as I often had to squish between people herded like cattle onto the main decks. It simply is not designed to host 4000+ people comfortably as everything seems to be on decks 7 & 15, so that is where every passenger congregates. The debarkation was terrible! I waited in line for over an hour just get my luggage! I usually walk my own luggage off, but thought I had to do it this way due to the shuttle arrangements I had made. After the hour long wait to get your luggage, we had to stand in line in the beating sun just to load onto the bus that would take us to the airport. I don't know what they were thinking with this ship, but in my experience it is the worst in the fleet. Read Less
9 Helpful Votes
Sail Date: December 2016
Friends that have traveled on NCL invited us on this New Year's Eve.cruise Worst NYE we have ever spent. One glass of champagne and about 100 balloons drop. Cheap hats and noisemakers. From day one we knew we were gonna have ... Read More
Friends that have traveled on NCL invited us on this New Year's Eve.cruise Worst NYE we have ever spent. One glass of champagne and about 100 balloons drop. Cheap hats and noisemakers. From day one we knew we were gonna have trouble when we were boarding , very long lines and someone stopped the escalator while we were on it causing people to fall forward. Now we see our inside cabin(we always book). Shower & toilet separated by a curtain from the bed. Room was dark not enough light anywhere to put on makeup. We found the staff had attitude and were not helpful (you think it was their first day). We had dinner in 5 specialty restaurants, portions small. When I ordered a lobster tail for a $29 up charge it was tough and tasteless. When I told the person in charge he asked for my room number & said he would take it off the bill (he didn't). No quiet place to read, not enough lounges to talk, and don't know why I packed a bathing suit. Found the restrooms dirty,no soap in dispensers & no ply toilet paper. Except for a few trivia games not much to do during the day. This was my 43 cruise, my first with NCL & unfortunately my last. Read Less
2 Helpful Votes
Sail Date: December 2016
Service was awful from the moment we checked in at Port Canaveral to the last day. Most of the staff was unfriendly, lacked a smile and just rude. We had bad weather day 2, yet Norwegian shut down all outdoor activities, including pools ... Read More
Service was awful from the moment we checked in at Port Canaveral to the last day. Most of the staff was unfriendly, lacked a smile and just rude. We had bad weather day 2, yet Norwegian shut down all outdoor activities, including pools and slides for the first 4 days. They could have compensated by adding more kid friendly activities. The slides were fun for children and adults alike. The food was mediocre at best. The main dining didn't have a large variety. I went to 1 specialty restaurant, which wasn't any better. The ship was beautiful, but the rooms were extremely tiny. We purchased an excursion out of Stirrup Cay. The wave runner adventure should have been 90 minutes, yet we rode for 35 minutes. The shows, casino and the overall elegant feel were the best part of the ship. Unfortunately, not enough to make me use Norwegian again. Read Less
Sail Date: November 2016
Day one we arrived at the Pier to wait in a line for over 2 hours, we were never told why it was taking so long just waiting. When we finally got to the Security part The guard kidding around said this is just step one you have a while to ... Read More
Day one we arrived at the Pier to wait in a line for over 2 hours, we were never told why it was taking so long just waiting. When we finally got to the Security part The guard kidding around said this is just step one you have a while to go. We walked upstairs to get checked in people were in really ugly moods. Nobody smiling guests complaining they were tired, hungry and aggravated that they had to wait yet in another very long line. Got up to the desk and gave the women all our information she asked me what cabin I was in I told her we were one of those "guaranteed cabins" she said well if you don't know your number I certainly don't! I explained we weren't told the number because we weren't assigned until the very end. She was very nasty and stomped away she came back and said you made this very difficult! I then gave her my credit card which is my business credit card with my name d.b.a. she asked for a picture ID which I gave her and she ran the card and then handed us our room keys. We then walked onto the ship no photos were taking nor were they checked. We didn't even get Welcome Aboard photos done. There was a group of about 20 of us walking together there were no NCL Crew members to welcome us aboard to tell us what direction to go to. We walked through the doors as if we had been on a ghost ship. We went to our cabin to unload and relax for a few minutes again starving. We came out of our room to be told by the room guy that they were doing the frill we needed to go to deck 7 so we did no announcements nothing! We got to Deck 7 people were sitting around drinking and socializing we walked around and finally asked about the drill they stated we missed it. How do they run a drill without everyone being onboard???? SO we went upstairs to get "food" we got in a line that was going to take another hour to get to the food everyone still complaining, we finally got to the front of the line to be told they were closing the outside area that we needed to go inside, so we went inside to be put into another very long line! Now lets get to the drink service or servers which were none to none! The servers were very hard to find the bar line was always way to long and the servers were way to slow!! The first day on deck we finally got a server to come up on deck my husband asked for a bucket of beers I asked him does Corona's come in the bottle he said NO so my husband said Ok I want 3 Bud LIghts and what does come in a bottle he says Heineken, Coronas and something else so I said so Corona's do come in a bottle he said YES! I shook my head and said ok 3 Bud lights and 3 Coronas he said ok the women beside me asked for a coke and the women beside her asked for a bloody mary with ice on the side and extra olives. HE left to return with the bucket of beers approximately 1 hour from the time we ordered them then he returned about 1 1/2 later with the coke and bloody mary with no ice on the side and no extra olives! My husband then asked him if we could get some limes he said LIMES my husband said yes for the Corona's he said oh ok! He returned 2 hours later we were at lunch and placed the cup of limes in our bucket. That is just a hint of the service when and if you got any. The Manhattan Room Dining Room...food was ok they will not let you substitute anything and their new thing is what they like to call Supplements for more money so if you don't like their choices for that evening they you can order something and pay for it. Waiters were not at all friendly was probably the worst I have ever seen as far as non friendly people go they were so unfriendly it hurt. This cruiseline has lost my family for cruising we cruise a lot I wrote a letter voicing my disappointment and received a lovely form letter that took no time at all from a very once again lazy Norwegian Employee. We will not be traveling Norwegian for a very long time. They in my opinion are the worst!!!! Read Less
3 Helpful Votes
Sail Date: June 2019
Embarkation ----------------- Embarkation was easy and as I'm disabled, we got to skip the line. Was nice and smooth. Stateroom -------------- I had an inside cabin. I also peeked into other cabins as they were being ... Read More
Embarkation ----------------- Embarkation was easy and as I'm disabled, we got to skip the line. Was nice and smooth. Stateroom -------------- I had an inside cabin. I also peeked into other cabins as they were being cleaned so I got a look at oceanview and balcony ones too. In general , they were a lot smaller than other ships I've been on. I also wasn't keen on the bathroom set up. Basically, the toilet is to the left of the door when you enter the room, and the shower is to the right. There's a curtain you can pull across that will cover them both up. I was sharing with my dad so showering was a bit challenging if he wasn't in the room, as I was always worried that he'd enter and be able to see me naked! I had requested twin beds but this didn't seem to reach NCL (maybe my agent didn't pass it on). On other ships I've been on, the stateroom attendant happily changed it, but the one we had on this ship was obviously really annoyed and almost lectured us for not requesting it at the outset. When we looked in our mini-bar, there was an empty can of soda. I obviously didn't want charged for this to advised guest services. I think that made the stateroom attendant hate us for the rest of the trip! Bars and Restaurants ----------------------------- One thing I did like was that there was a choice of restaurants included, not just the main or buffet restaurants. There was an Asian restaurant, 2 main restaurants, a buffet one that was much calmer than Royal Caribbeans, with more seats available, and an Irish bar. This gave the potential for more variety without having to spend more money. When we ate at the Manhattan Room, I was really disappointed that the jazz band stopped playing shortly after we got there. This band doesn't seem to be utilised anywhere else so why not have them playing for the whole time the restaurant is open. It went from having a really nice atmosphere to a horrible one as there wasn't even any other background music turned on. I'd have liked to have been able to view the menus from the restaurants in one place so I didn't have to walk all over the ship to compare them. You have the interactive boards where you can book restaurants for future dates, but you can't seem to do it for that night, which is a real pain. They also don't seem to show the menus. I'm used to being able to view the menus on my TVs, but you don't seem to have that feature. The service at the pool bar was atrocious! We regularly waited 25 minutes to get served. This was mainly because there weren't enough staff based there, but also because those that were didn't have the ability to remember which customers had arrived first. One guy kept only serving those who were right in front of them, anyone outside his initial field of vision just had to keep waiting, getting more and more frustrated! I was disappointed with O'Sheehans. It was really noisy because you had noise coming from the atrium venue, the bowling alley, the casino, and the bars above when they had live music. It all clashed into a horrible racket. I was also really disappointed that the menu, at least for dinner, never changed. It felt like there were often dirty tables when you tried to get a seat. I struggled with there being a lot of high tables as I can't use them being disabled. It was also weird that you couldn't eat at the table that's facing down to the atrium, but you can at the same type of seating that's at one of the speciality restaurants. That doesn't make any sense. Entertainment ------------------- On sea days, there literally wasn't ever any day time activities I was interested in doing. Celebrity and Royal Caribbean have way more variety, e.g. colouring classes, table tennis tournaments, board/card game sessions, etc., with multiple free activities happening at each time slot so that there was something for everyone. I was extremely disappointed by the evening entertainment. I am used to there being a stage show every night, with 2 performances per night on every cruise I've done previously. What was on felt dated, e.g. I saw Priscilla on Royal Caribbean last year. Howl at the Moon was on far too much - there needs to be more variety. I can't believe that the Headliners Comedy Club never once had any comedy on! Royal Caribbean have musicals, ice shows, comedians, game shows, etc. every single night, and we often struggle to fit them all in, whereas on this cruise I often found myself bored as there wasn't any entertainment I was interested in! One activity we were actually interested in was karaoke. The bar was always full when it was on and everyone was having a good time. However, as soon as it ended, the bar emptied. This shows that it should definitely be on for a longer duration, even all night, as it was so popular! The first time we went, the entertainment staff member running it (I don't know his name - I think he was Japanese) could not have sounded more depressed! I have never been to karaoke before where the host wasn't standing on the stage in person, which gives more energy and a personal touch, but even offstage, he needed an injection of energy and personality. He was honestly monotone and sounded like he'd rather be anywhere else! The guy that did it the next time we went was more enthusiastic, thankfully! In general, the ship was very noisy. I'm used to bars being like the Cavern Club where you go into them and enter the atmosphere of that bar, whereas the majority on Epic are out in the open so you have the noise of the casino, the bowling alley, music from other venues, people walking past, etc. The atrium was a particularly horrible venue for drinks and entertainment. I felt like I couldn't find a quieter spot that was comfortable. The day we were doing search and rescue, I really wanted a bar that had comfortable sofa style seating where I could relax but still get brought drinks, and that really just didn't exist. I'm also used to their being some themed nights on the cruise that everyone gets involved in, like 80s night or white night, etc. There wasn't anything like this on Epic. I understand why they have people boarding and leaving at different ports in that it increases sales as it fits in with everyone's vacation dates, however what it does do is change the dynamics on board. I'm used to everyone being in a real party mood when we sail away and then there being a final night party too. I appreciate that's not something you can change, but it did change it for me. Pools & Spa ----------------- I had booked a spa offer that said it gave a mini facial and access to the thermal suite. However, I felt it was missold to me as it actually was sitting in a room with other people getting sold Elemis products and getting tests of these to put on our faces ourselves. That's not a facial in my book! Another thing I wasn't expecting was that there was no sauna or steam room available to all. On other ships I've been on, these were accessible to everyone in the fitness suite. Another reason why it wasn't good value for money. I normally enjoy using the hot tubs on the ship pretty much every day to easy my aching muscles. However, I found that the ones on Epic were barely luke-warm so I often quickly got cold and had to leave. I think this is the first cruise I've been on where the sauna and steam room wasn't accessible to everyone. The thermal suite is really nice, but it's expensive - 60 USD a visit or you can buy a package - so that made the cruise seem like less value. Drinks Package --------------------- The drinks package covered drinks up to 15USD. It didn't include the mini bar or the atrium cafe, which did speciality teas, coffees, and cakes. I was disappointed that bottled water wasn't included in my premium beverage package either. These have always been included on other cruises, so this reduced the feeling of value for money on the drinks package. Also, all previous cruises have given you a large drinks cup so that you could get it refilled at machines yourself or at bars, which makes it easier for you as a guest, but also is more environmentally friendly, and it's something you can take away as a souvenier, which adds value to your drinks package. Casino ---------- It felt like the casino was too big, dominating almost an entire level. Travelling with someone who's had a gambling problem in the past, it was challenging as it felt impossible at times to avoid the casino! You could smoke in the casino if you were playing games. Shopping ------------ I couldn't believe there wasn't any duty free on sale on the ship. I now understand why this is (when it's entirely within Europe, they're not allowed to sell it), but a sign telling us that before we boarded would have been useful so that we could have chosen to buy cigarettes in the duty free shop at Barcelona. The sales staff for jewellery were very in your face whenever you passed through the shops as you couldn't avoid the shops if you were on that level. Ports of Call ----------------- This is the first cruise I've done in Europe. You visit a port most days and the port days tend to be long hours. You're walking a lot in the European cities too so it's generally a pretty tiring week. We didn't book any shore excursions with the cruise line as they're really expensive. I did pre-book a couple of tours with 3rd parties. One for Florence and Pisa as it was just the same price as making your own way there, and one for the Vatican in Rome. We made our own way to Rome by taking the port shuttle to the town, then a local bus to the train station, and finally, a train to Roma St Peters. We walked from there. The tour started at 10am and we were just able to get there on time by getting off the ship as soon as it was ready for debarkation. We did have a problem getting back though as the train was delayed. There were about 14 people on that train with us, and thankfully, some of them were on a ship organised tour so the boat waited for us (we were about 40 minutes late in the end!). I'd therefore say if you're doing Rome on your own, make sure you're at the train station by 3.30pm for a 6.30pm all aboard time. The tenders were really badly organised. To not be given any indication of when your colour might be called was a nightmare because it meant we had to be up and ready early then sitting around for hours when we could have been having a long lie! I have never had a tender done this way before. Service ---------- On all the other cruises I've done, the staff have been really happy and friendly, always trying to pre-empt your needs, and nothing you asked was too big of a problem. The stateroom attendant didn't look happy whenever I saw her, though that's maybe because she may have gotten into trouble when we had to report that there was an empty can of Sprite in our mini bar from the previous guests! She took away one of our pool towels and never replaced it too. I also expected our bedding to be changed at least a couple of times during our trip, but I know it wasn't as there was a dirty mark on my duvet cover from near the beginning of the cruise, and it remained there throughout. One of the hostesses at O'Sheehans also looked miserable, and I felt like I was causing her a problem by asking for a table, particularly when she had to clean one for me. When all the staff seem to be unhappy, it makes me question how life is for them on the ship, and how they're treated. Value for Money --------------------- I felt like I was constantly being pushed to spend more money. It was very in my face, way more than any other cruise I've been on. It felt like most of the activities during the day I might have been interested in doing were at an additional cost, which means what had initially seemed a good price for the cruise, actually wasn't great value. Again, on the theme of being pressured into buying things, it was really hard to make the photography staff take no for an answer. Getting on and off the ship, they were jumping in front of you and following you even after you'd said, "no thanks" several times! Disembarkation -------------------- We had to get our luggage tags the day before disembarking from guest services. We could choose the time we got off as long as the corresponding colour of tag was still available. Bags had to be placed outside the room by 11pm the night before departure unless you were going to take them off yourself in the morning. The one positive about not everyone's cruise ending on the same day was that we could take our time having breakfast and getting off the ship as it was staying in port all day. Overall Impression ------------------------- For me, this cruise was really disappointing when I compared it to the others I've done (Royal Caribbean, Carnival, and Celebrity). The entertainment was particularly poor, I didn't like constantly being hassled to buy more/spend money, and I didn't get the energetic, enthusiastic, friendly, and helpful crew I'm used to. It's put me off sailing with Norwegian again in future, and I won't be recommending them to anyone else. Read Less
Norwegian Epic Ratings
Category Editor Member
Cabins 4.0 3.7
Dining 4.0 3.8
Entertainment 5.0 4.0
Public Rooms 4.0 3.8
Fitness Recreation 4.0 3.9
Family 5.0 3.9
Shore Excursion 4.0 3.5
Enrichment 3.0 3.3
Service 4.0 3.8
Value For Money 4.0 3.5
Rates 4.0 3.7

Find a Norwegian Epic Cruise

Easily compare prices from multiple sites with one click
Compare and book excursions for your next cruise