289 Norwegian Epic Entertainment Cruise Reviews

Having sailed NCL 3 times previously I returned after 15 years and 14 cruises on RCCL and Celebrity. From embarkation delays (over 4 hours with no NCL representative outside the terminal area to answer questions) to lengthy delays and ... Read More
Having sailed NCL 3 times previously I returned after 15 years and 14 cruises on RCCL and Celebrity. From embarkation delays (over 4 hours with no NCL representative outside the terminal area to answer questions) to lengthy delays and confusion at dining rooms entrances when dinner reservations had been made to just plain poor service around the ship (pool deck / restaurants (other then specialty dining) and cabin attendant ---- I will never sail NCL again. Cabin attendant was confused and not very sociable or attentive to me and my wifes needs. When arriving in cabin we found a used razor sitting on the vanity, a dirty glass and the carpet in need of a vacuuming. The service around the ship was no where near what I have experienced on RCCL and Celebrity cruise over the last 14 sailings NOR was it what it was when I last sailed on NCL. Food quality was nothing spectacular and the overall experience left me headed back to RCCL and Celebrity for my next sailing. Read Less
Sail Date November 2017
This was our second trip to Europe which starting from Sweden, this time I was traveling with my sister. We traveled 3 weeks prior to sailing the NCL EPIC from Barcelona. We had $60 onboard credit that the travel agent told us could be ... Read More
This was our second trip to Europe which starting from Sweden, this time I was traveling with my sister. We traveled 3 weeks prior to sailing the NCL EPIC from Barcelona. We had $60 onboard credit that the travel agent told us could be used onboard. We ordered 12 bottles of water and 2 cans of soft drinks from the minibar. Their customer service on board also confirmed we could use our onboard credit to order bottles of water and/or purchase at the mini bar. However, they charged us US$46 on my credit card for the 12 bottled water and US$22.14 for two cans of soft drinks. We requested the refund but they just refunded $10 to us. Very frustrated was the housekeeping guy always knocking the door at night. He called my desk phone if I was unable to open the door(facial time), he kept ringing my desk phone even after 10 PM asking if we need anything, the main reason was asking for tips as we gave him the first 2 days. He wouldn't provide us the next day activities notice if we didn't give him tips. We saw other guesses received the activities notice posted on their doors. Also the free 250 internet minutes part of the promotion offer was waste of money as we couldn't connect to the internet from the cabin at all. I enjoyed cursing but won't recommend NCL to my family & friends. Read Less
Sail Date July 2017
Having to pay over $200 for Wi-Fi that does not work is just not right. And I mean "99% DOES NOT WORK". You try and log in and you get “The Proxy server isn’t responding”, and if you get logged in the time to load a page is ... Read More
Having to pay over $200 for Wi-Fi that does not work is just not right. And I mean "99% DOES NOT WORK". You try and log in and you get “The Proxy server isn’t responding”, and if you get logged in the time to load a page is forever. When I talked to the IT person he was rude and said: "Oh, yes it is normal for a web page to take 5 minutes to load, and I don't do phones, only internet." The 2nd time I approached him he was very curt. I needed the service so I had to get up at 4:00 am to use the Wi-Fi. It seemed like a lot of the food we got had no taste, so bland if I closed my eyes I would not know what I was eating. The breakfast buffet was good except the potatoes. You know how potatoes get from setting. In the main dining restaurant, my lasagna was very dry and the cheese on top was inedible, probably from sitting under or over heat. Our next meal at main dining resulted in a waiter that ignored all his tables while he talked. I had to remind him he was ignoring his tables to make him go away. What made this worse was he barely could speak English. Overall most food was good. At the Spiegel Tent show and dinner, we got a menu, BUT they did not ask what we wanted. Everybody got steak, a great steak but what if I did not eat meat? There are not menus except at the restaurants; we had to walk to each one to see the menu. At another show the bartender in the main theater let people stand in line for 10 minutes then just closed the bar. He could see the line but made no effort to give advance warning that the bar closed when the show started. I watched a very polite man treated like crap. I am sad to say that this was not the only time I was exposed to staff rudeness. The daily news letter leaves a lot of unanswered questions, plan on having to ask for info about simple things. The map of the ship is not the best. In the daily news letter I did not see the small little mention about tendering. I had no idea what tendering meant. When I did find out what it meant, it was too late, so it was 1:00 pm before we got a ride to shore, so we missed our tour. By the way tendering means singing up to get a boat to shore. I have been on 4 cruises and this was the first time I had heard of this. Last; charging a gratuity for the liquor in the mini bar is a rip-off, you pay $9 for a $2 bottle of liquor and then they add a fee PLUS 18% gratuity. I paid $35 for 3 little bottles. Read Less
Sail Date April 2017
We had a balcony on deck 12, found the room very comfortable, our room steward was very helpful, kind and efficient loved the balcony its a great feature on the ship. Found the service to be ok in some areas such as the bars they were just ... Read More
We had a balcony on deck 12, found the room very comfortable, our room steward was very helpful, kind and efficient loved the balcony its a great feature on the ship. Found the service to be ok in some areas such as the bars they were just totally overwhelmed. The best service was in the buffet and specialty dining. The food at the buffet was terrific, just no complaints about the food what so ever, staff just could'nt do enough for us. The ship itself was enjoyable except for the pool, really 3 small pools for 4,000 people, went down the 2nd day at sea at 7:30 a.m. all chairs already staked out for the day yet no one occupied them for hours, why is this allowed? First port of call was Tortolla took cab for $10 per person to Cane Garden Bay beach, what a great day, enjoyable at every turn, and our driver was very informative just terrific, excursion 2 was St Thomas we booked this with the cruise ship because of the short amount of time, what a mistake our bus was just short of a danger to your health and the drivers mic was broken so he got out at traffic stops and ran outside the vehicle to talk with us at $49.00 a person it was a rip off, NCL did try to make it right but it was too little too late.Excursion 3 at NCL own island was cancelled due to poor weather not much done to make up for this on the ship usual fair offered. Last but not least was the 400 students from Clemson UNI that were on our cruise with drink packages, nothing but a drunken free for all, they took over the hot tubs and pools were unruly and out of control and no one from the ships staff did anything about it. disembarkment is a sheer nightmare 3hrs Read Less
Sail Date March 2017
4th cruise in past year and a half so we have others to compare. The staff was there but not friendly. Acted like you were bothering them most of the time. I am a Celiac so you better enjoy jello for dessert. No way to tell if any items ... Read More
4th cruise in past year and a half so we have others to compare. The staff was there but not friendly. Acted like you were bothering them most of the time. I am a Celiac so you better enjoy jello for dessert. No way to tell if any items in buffet are ok for you to eat and the staff doesn't have a clue. Most think gluten has something to do with sugar. Buffet lines are long and they ran out of gluten free crust for pizza. ok for small children to play in pool but not teenagers. Nothing for them to do except the climbing wall and basket ball court. Toilets in the rooms are enclosed by a clouded glass door so you better be friendly with your room mate. Not suitable for dating people or if you are modest in any way. Lighting in the room was terrible to see, seems to be arranged for "Mood Lighting" so it's ok if you are in the MOOD. Just be sure to pluck your eyebrows before you go. Room had plenty of closet space which is an item on the plus side. Getting off the ship is a nightmare. You should schedule your exit to be last off. You have 3000 of the 4000 people getting off on the" walk off program "and it is like cattle with no direction from the staff. You had 3000 people all on the 7th floor at the same time. Can't believe it didn't cave in. They know to disappear during this time...just get these people out of here. Other than that it was a great time. Read Less
Sail Date February 2017
Review Norwegian Epic 7 day cruise to Virgin Islands and Bahamas Overall rating 2 out of 5. Will not travel on this ship again and that sentiment was shared by most of the people we talked to, especially the veteran travelers. Ship ... Read More
Review Norwegian Epic 7 day cruise to Virgin Islands and Bahamas Overall rating 2 out of 5. Will not travel on this ship again and that sentiment was shared by most of the people we talked to, especially the veteran travelers. Ship is nice décor and was very clean. The Stewards did a fantastic job cleaning the rooms and all ship areas were very clean. Getting on the ship is a nightmare. Port Canveral cannot handled the traffic that 4 large cruise ships create on a Saturday. It took us 2 hours in a hot bus just to unload. Moving about the ship was very difficult for most passengers (since we are all old folks). The main deck levels of 5 and 6 are confusing since the forward elevator bank did not stop at level 5 so you were often walking through a very smoke filled casino to get to the restaurants. There is not system of carpet colors or frequent ship diagrams to let you know where you are and how to get to your destination. Elevators were very slow. We had to walk one morning down 8 decks to make our excursion schedule. On the excursion days everyone was wanting an elevator and they could not handle the load. I shutter to think what it would be like in an emergency. Restaurants were well staffed yet the service was slow. Of course we were usually not rushed. The main dining room “TASTE” has smoke flowing from the casino right down into the floor of the main area. We usually got back into the corners of the dining area to make it tolerable. The other main dining area Manhattan was better. Both had the same menu Manhattan has a slightly stricter dress code. Food was pretty good but it is not up to the quality that we have come to expect on cruises. The best dishes always had a surcharge of around $25 per entrée. Things like lobster and good steaks were high priced extras. A lot of fish, lamb and cheap beef entrees. Shrimp came out in dishes maybe 2-3 shrimp in the entree. Very cheap. Water bottles were not included in the beverage package. The biggest issue was the small venues for entertainment. There is one big theater. All entertainment had to be reserved and a lot of the shows were full. After the first show, if you had a reservation, there was absolutely no place to set down for the rest of the night. If you wanted to hear a band for watch an activity you had to get there two hours ahead to maybe get a seat. We spent a lot of time with our friends around the pool deck or in the dining room just so we could have a place to sit down. It was an awful week of roaming the ship looking for good entertainment and just a dang place to sit down. You would think Norwegian could provide more seating in the venues instead of a large lounge chair that took up half the room for only one person! The Atrium area was a main gathering place and always something loud going on. A game show, presentation, dancing, loud band, etc. Guess where they put the guest services counter, excursion desk and other service counters? Yes, right across from the Atrium. You could not hear the person across the counter. We had to just leave and come back when it was quieter. Again, this is big problem since most of us on the cruise can’t hear but 50% anyway – on a good day! Oh, and guess where you had the least seating? Right, the Atrium. Where all the big activities were presented they had the least seating. At night people were standing 2 and 3 deep. It made you want to bring your own wheelchair or walker so you could at least have a place to sit down! Read Less
Sail Date January 2017
I took this cruise with a club my wife and I belonged to. I have sailed on Princess many times ,once on the Epic and thought it would be fun to go on a trip with the club. The ship was a big disapointment.We had an inside cabin which was ... Read More
I took this cruise with a club my wife and I belonged to. I have sailed on Princess many times ,once on the Epic and thought it would be fun to go on a trip with the club. The ship was a big disapointment.We had an inside cabin which was very small. Its layed out in a weird configeration with a red curtain between the bed and shower. The sink is in the bedroom, so when you leave the bathroom you have to pull curtain aside and go to the tiny sink to wash your hands. We found ourselves getting into each others way. You would think the toilet, shower , and sink would be in one location. We are not big people and with that layout we were always in each others way,if you are a large person you will probablely have trouble in that weird layout. The ships comman areas always feel crowded . The buffet had a large selection of food. The only thing I found was it was not as hot as it should be , this included the two main dining rooms. One word of caution, in the morning the floors in the entire buffet are very slippery, I saw one woman fall. You can take your food outside to eat at the many tables located there. the problem with that is the constant loud dance music they pump out of huge speakers . The band stage is also located on the same deck not to far from the tables and when the band playes its way too loud! Its hard to hold a conversation. With all the people on the ship I didnt think the bathrooms were cleaned as often as they could be. With the drink package you have to go up to the very crowded bar area and wait till a bartender gets your order. Its usually packed. Staff does not seem too happy, The way the hallways are laid out where the cabins are is confusing with many turns, its easy to get confused to where your cabin is. The elevators are always packed ,I ony found two banks on eitherside of eack other, one in the front and back. The jogging track is on deck 7 and has no view only lifeboats to look at when you are walking or jogging and its only on one side of the ship. Even though they have smoking areas on the ship you will see people light up in areas where they are not suppose to, as by the jogging track and above the pool areas. I have taken 13 cruises and I would never go on this boat again if the gave it to me for free. Read Less
Sail Date January 2017
Just got home from our Norweigan Cruise. This was our 6th cruise ,and by far the worst ever! Loved all our other cruises, but this one was horrible. Staff was either rude or unhelpful. Food menu items were nowhere up to what we are ... Read More
Just got home from our Norweigan Cruise. This was our 6th cruise ,and by far the worst ever! Loved all our other cruises, but this one was horrible. Staff was either rude or unhelpful. Food menu items were nowhere up to what we are used too, an every meal was cold. Steak at Cagneys was way over cooked. Eggs Benedict at Taste was complete raw(egg whites were still clear).We spoke to the head of the hotel part after filing a complaint on the ship. He said that had we complained earlier in the cruise, they could have red flagged out card that we prefer our food hot. I simply asked him, shouldn't that be the standard that all food is served hot??? Room layout was different, just curtain between the tub, toilet and rest of the room. Not sure if I liked that or not. Plus they had extra charges on everything! Some meal options in the free dining were $20-25. Plus the menus changed very little from day to day. Ate at Taste at noon one day, and the next night we had the exact same menu for supper. Not really the ships fault, but they need to work out a new system if they are going to require reservations in the pay restaurants and for entertainment. After Tuesday there were no reservations available in any of the pay restaurants or the entertainment. We complained because our package included several pay meals. They told us to just show up because most people don't cancel their reservations even if they aren't coming. We would have to stand in line and see if tickets were available. I have a bad knee and can't stand for an hour waiting. Also, now you have to pay for room serve--$8 if you want something except breakfast delivered. Do have to say that we did enjoy the entertainment, and the New Years Eve party was lots of fun!! hsve to honestly say I won't go on the Epic again. Read Less
Sail Date December 2016
We choose this cruise for the ports and found it to be a disappointment in service. The ship is so big that NCL cannot manage the customer experience. 5 points: 1. the check-in process backed up and it took us 3.5 hours to board, ... Read More
We choose this cruise for the ports and found it to be a disappointment in service. The ship is so big that NCL cannot manage the customer experience. 5 points: 1. the check-in process backed up and it took us 3.5 hours to board, missing the onboard activities and heading straight to the overboard drill 2. the captain had admitted he had no experience docking in Falmouth, Jamaica and failed to do so in the wind. He skipped the port and we were credited $33 per person = 1.9% of the cost of the cruise. 3. the ship sponsored tour in Grand Cayman failed to realize the holiday the the brewery on the tour was closed. Refund = $11 (25%) 4. our dinner reservaton recorded by one of the ship officers was not registered in the system, and our party of 6 did not have a seat when we arrived. The officer in charge of the dining room said, "I know YOU don't have a reservations because I approved all reservations of 6 or more". ????? 5. We asked if the excursion into Cozumel would go to places on the tour (ref: tour in Caymans) and the Dir of Excursions said "I live there" . We were not sure what that meant. Cabin was a weird design but ok. Shower and toilet were separate compartments. Dining room service was average and food was very bland. Worst embarkation I've ever had. Service was not motivated to be best in class. Read Less
Sail Date December 2016
I wanted to LOVE this cruise for so many reasons, and we did.... with the exception of the staff who were GRUMPY the entire time we were there for our "Happy Vacation!" Positive- *Check-in was a breeze *Ship is perfect ... Read More
I wanted to LOVE this cruise for so many reasons, and we did.... with the exception of the staff who were GRUMPY the entire time we were there for our "Happy Vacation!" Positive- *Check-in was a breeze *Ship is perfect for families- The Family Balcony room had great storage for a family of 4. *The slides, entertainment and Splash Academy were all fantastic. -Dueling piano Bars were Great! Negative- The STAFF! I barely saw a smile throughout the whole ship for any days that we were there! *Super long lines at the pool bar, with unfriendly bartenders. *If you were not standing in a certain "station" at the bar, they would not serve you, even if they weren't helping someone. *In 7 days, only two people actually asked us if we wanted a drink. (Not smiling) *The food was "okay." *Our room attendant barely said hello *I would say "good morning" without a response from team members! *It wasn't a surprise to walk by someone and not be greeted. 6 nights of dinners, and we only had ONE outstanding waiter. That was Alfredo at Taste! Additionally, the ONLY friendly bartender I found was Aarron V! He was the only one I saw smiling the whole week and would go back to his line because I knew he would happily take care of us. No one else would. I honestly feel that Aaron and Alfredo should be placed on better staff, because the rest of the team is bringing them down. At the end of the day, this could be an absolute AMAZING ship if they started with a brand new staff. If they had the same team as Royal Caribbean, we would go on this ship over and over and over, but unfortunately, I don't ever want to spend 7 days of my vacation with a whole bunch of grumpy people again! This would be a great place for families, if your truly don't care about the service- but if you do, I'd choose far, far, far away from Epic! Read Less
Sail Date December 2016
the excursion for Dunn's River was fun but was told we are not going to the Blue Hole to swim that was disappointing especially when you paid for it Should have booked Dunns River in Jamaica only NCL said there are ... Read More
the excursion for Dunn's River was fun but was told we are not going to the Blue Hole to swim that was disappointing especially when you paid for it Should have booked Dunns River in Jamaica only NCL said there are times the blue hole is not available to see or swim they were not accommodating I had an early booking at 9:30 am but was not allowed to board until 11"30 am The food was very salty glad I had the beverage package my steward was great LAZE The difference of crew members were not as accommodating as the crew members in Europe My solo friends were disappointed in not having dinners together We made our own dinner plans Wish we had more times in the ports Over all it was a average cruise but it definitely could have been better Thanks for the slot pull that was fun Read Less
Sail Date December 2016
We had friends already booked so decided to give Norwegian a try ...we booked a balcony cabin. What a shock that was. Very. Small had to back up in beside the bed in order for hubby to go past ... Bathroom toilet was seperate and very ... Read More
We had friends already booked so decided to give Norwegian a try ...we booked a balcony cabin. What a shock that was. Very. Small had to back up in beside the bed in order for hubby to go past ... Bathroom toilet was seperate and very small no fan no privacy weird set up sink was in room and very small not deep , shower was ok. Our previous inside cabins were easier to move in than this one .... Waiting 1 hour to get seated in dinning room then over 2.5 hours for dinner was ridiculous a Hubby had a coffee I asked for tea got a cup and tea bag wIted over 20 min for hot water hubby had 2 coffees during this time , one night we were seated and received our menu the didn't see. Waiter for 20 min to place our order. Received dinner. Took a long time. Then waited for 20 min for table to be cleared there were 6 of us. Got desert menu and then another 15 before anyone came to take our order... Same in both restaurants taste and Manhattwn, , They say it's the Freestyle. Do what you want when you want but theatre is sooo small you need to book all your shows ahead of time the line up 20 min early to get a seat with your friends. Same goes for comedy club. Have to book in advance. And chairs were pub style bar stools very uncomfortBle for older folks , we missed a biooked show due to the late service in the dinning room one night , Not enough seating in the adults only area every day people saving seats at 7 am for the day. Never was able to get even2 chairs in this area Read Less
Sail Date November 2016
My first experience on Norwegian and probably my last! The fine dining was very good, and so was the main dining room, what was bad was the buffet! Too many people, wait in line to long in the Buffett and then Impossible to find a place to ... Read More
My first experience on Norwegian and probably my last! The fine dining was very good, and so was the main dining room, what was bad was the buffet! Too many people, wait in line to long in the Buffett and then Impossible to find a place to sit down. Lines for the elevator were just as long, took you about 10-15 minutes to catch an elevator. We were a big group and some of us had the drink package, but at dinner one evening they took our drink orders then I ended up getting a 20.00 charge on my card for some wine which I never ordered, probably someone in our group ordered it, and they put it on my card, which was impossible to get the charge taken off, you would think they were going to go bankrupt for giving you credit for something that was put on your card by their mistake. We had a room with a balcony which was nice but the restroom and shower were terrible, you have no privacy because the shower, toilet and sinks are all separate. The port excursions were fun, We didn't know we needed a tenure reservation, and by the time we found out we were stuck at the end of the alaphabet, just to find out when our letter came up, they never checked to,see if people were on the right reservation or not, so the next tenure we took we got on the A group since they didn't check.. You need a reservation to attend comedy shows and all other shows, on board! Just too many people on the ship. Read Less
Sail Date November 2016
I had good experience with 2 NCL ships before, smaller esp the SUN that's why I chose Epic. I was the group coordinator for a class reunion and I had 48 people in the group and majority of us were disappointed since we had a very good ... Read More
I had good experience with 2 NCL ships before, smaller esp the SUN that's why I chose Epic. I was the group coordinator for a class reunion and I had 48 people in the group and majority of us were disappointed since we had a very good experience with Oasis of the Seas with RC in our previous reunion in 2013. The group adviser assigned to me is too hard to reach and is always in a rush when he responds to you. The ship was so big and crowded, there is no room to relax and unwind like the Royal Carribean big ships. They filled up an entire 6th floor with casino and the lobby and reception area wasn't impressive at all. The staff at the reception desk were not friendly at all, majority have attitude problems, I think they need to be retrained about customer service. I had a balcony room which was so crowded, can't hardly move in between the beds and the so called cabinets/drawers. You cannot even arrange clothing neatly in those drawers. I don't like the glass showers and glass toilet. The sofa took over half of the room space. Main dining area service was horrible for the 1st night, it got better the next night after I complained to the group coordinator in the ship. They cannot even make a special arrangement for a big group, either you go very early or late dining which is 930 pm....talking about being hungry, food wasn't good plus the horrible service. I see empty tables that's why I cannot understand why they cannot sit us a little earlier than 930 pm. We finally got 800 pm dining after I pleaded with the chief maitre d, I should have gone to him right away. Some of my group wasn't happy with their specialty dining as well. Some of the buffet nights were good, Mediterranian, Spanish and seafood nights, we skipped the main dining areas those nights. We requested a Filipino breakfast since we have a group of Filipina nurses but it wasn't granted. We had a very good breakfast and dinner in Oasis of the Seas....they made us feel very special, thanks to the Filipino chefs. Entertainment was good, dance crews were all very friendly...we really had a lot of fun dancing. Embarkation was smooth, luggage came right away but disembarkation was a horrible experience for me. I didn't book my ride back to the airport with NCL and i have to leave early....I was told that I have to carry my own luggage if I wanna leave early...again service desk people needs retraining. They never offered any help at all. I will never recommend this ship at all. I never saw the captain and the cruise director at all....are they unfriendly people too like the majority of the crews. A lot of lazy crews esp in the dining and buffet ares. I hope that they improve their service if they want more satisfied customers. Read Less
Sail Date September 2016
This is my third time to cruise with Norwegian and it was the worst experience ever, I couldn’t find anything positive about my 7-Day Western Mediterranean from Barcelona trip. The staffs were not friendly, food choices were limited and ... Read More
This is my third time to cruise with Norwegian and it was the worst experience ever, I couldn’t find anything positive about my 7-Day Western Mediterranean from Barcelona trip. The staffs were not friendly, food choices were limited and taste was below average, nothing to do on the ship and the room set up was lock of common sense, for example, they put a sink on outside table so when u use the sink, it was very easy to splash water all over the counter. The TV set was on the top shelf so u had to raise your head to watch tv, after awhile, your neck hurts. The shore excursions were very expensive, we paid $160 p.p. just for the transportation between the port and going to Rome. It was a very expensive cruise because we also had to fly from L.A. to Barcelona and stay at the hotel to get ready, we would NEVER do any European cruise again. It was a huge disappointment and we will are done with Norwegian as well. Read Less
Sail Date September 2019
We had heard good things about Norwegian and wanted to give them a try. We were disappointed. The food was terrible and it was impossible to get into the smaller shows. One night I ordered what was supposed to be a hot appetizer and it ... Read More
We had heard good things about Norwegian and wanted to give them a try. We were disappointed. The food was terrible and it was impossible to get into the smaller shows. One night I ordered what was supposed to be a hot appetizer and it came out stone cold. Food had no flavor. At the pub they serve your food in a metal basket sitting on a piece of paper which made it impossible to use a knife. We enjoyed our excursions. The cabin steward was terrible. She did not listen to our requests. The room was a nightmare. It was embarrassing as you could see through the glass. The beds were as hard as a rock. The only real plus was the unlimited beverage package.The casino was tight. I figured I would have earns some perks for the amount of money I spent. Other cruise lines have given me free cruises, wine etc.We will never sail Norwegian again. We prefer Carnival. Read Less
Sail Date April 2019
Service poor Roaches in suite Cancelled Island destination stop Would not give 6 pillows to room of 3. Food was blah steak was to rare brought back 3 times never got it right. Door lock in suite had to be replaced at ... Read More
Service poor Roaches in suite Cancelled Island destination stop Would not give 6 pillows to room of 3. Food was blah steak was to rare brought back 3 times never got it right. Door lock in suite had to be replaced at midnight one maint guy on duty had 3 jobs to do before us, took til 1am to fix. Over crowded could not find a place to layout on deck. Get a drink took 45 min before anyone would acknowledge us. Heard from many staff when asked for service...I'm going on break I will get someone else to help you and noone came back. Then delayed to get off ship almost missed our shuttle to parking lot. Horrible experience! I will stick with Celebrity and Royal Caribbean for cruises in the future. Highly disappointed & expected better than this. Stay away from this Norwegian cruise line! Unhappy & Angry Patron Read Less
Sail Date March 2019
I can’t ever see myself or our group doing NCL again. Poor service many errors and overall poor customer service. Billing issues on my account before even leaving port. 2 drinks $74 bill. Had drink package. Lack of bar service. ... Read More
I can’t ever see myself or our group doing NCL again. Poor service many errors and overall poor customer service. Billing issues on my account before even leaving port. 2 drinks $74 bill. Had drink package. Lack of bar service. Only cruise out of 27 or so I had to visit the guest service desk 4 times. I am really easy going person. Food in the taste did not come out together from 1st person getting apps to last person was 10 minutes and the meal was 15. The pub should be a place to show up and have some drinks but you must check in to get table and wait. Freestyle Cruising has missed the Mark. You much plan all your items like shoes and tenders to shore. Don’t try to do what you want or when you want to do it. I will not say it ruined the cruise because our group still make the best of it. Looks elsewhere if you have cruised other cruise lines. Read Less
Sail Date March 2019
We chose this cruise because it was the one my cousin picked for their 10yr anniversary. They chose this cruise because it went to St Thomas, which is where they went on their honeymoon. Boarding was delayed because someone knocked out ... Read More
We chose this cruise because it was the one my cousin picked for their 10yr anniversary. They chose this cruise because it went to St Thomas, which is where they went on their honeymoon. Boarding was delayed because someone knocked out one of the bridges. Engine failure on second day, which they apparently knew about and set sail anyways. They lied to us the entire time. Tugs pushed ship into docks when we arrived at Puerto Rico. That was the only poet we went to so they could try to fix ship, not on itinerary. We were supposed to still hit our last stop at Grand Stirrup Cay, and they cancelled that stop the night before. We slowed and were given stamp at international port so they didn’t get fined $700 per passenger. Disembarkation was a completely nightmare, as they had no control over who got off when. All of that, and they are only offering a credit. They refuse to give me my money back. Everything was terrible except drinks, food and weather! They could have handled the communication of the issues way better. If they had then all issues would have been overlooked, as we understand things are unpredictable. Read Less
Sail Date February 2019
Freestyle cruising they call it. They say it empowers you to cruise how you want to. In reality, it just means you have to do all the work. There's nothing waiting for you once you get on-board unless you scheduled or reserved it ... Read More
Freestyle cruising they call it. They say it empowers you to cruise how you want to. In reality, it just means you have to do all the work. There's nothing waiting for you once you get on-board unless you scheduled or reserved it ahead of time. Want dinner in the main dinning room? Hope you made a reservation. Otherwise you'll have to stand in line and wait your turn. You want specialty dining, booked solid for all the normal meal times. Hope you enjoy the buffet or are willing to wait an hour or more to get a table for you and your family. Yes, let's wait to eat at 9pm with our kids when we have a port of call at 7am the next day. You can always stand in shorter lines and get buffet food though. Nothing we ate on the ship was especially memorable either. The teppanyaki was pretty good but you had to pay extra for that and make reservations. The buffet was basically the same thing every day with a slight variation in main cut of meat they cooked that day. The chinese restaurant was terrible, from the service to the dried out cubes of chicken that was on my plate. We paid extra for the ability to select our cabins. We picked a great spot, same floor, close to each other and near a stair case for easy access. Almost immediately our reservation was cancelled due to an accounting error at NCL and by the time we got them to look into it the rooms had already been reserved by another guest. We spent three weeks asking them how we could fix it and they just kept telling they'd take care of it. Three days before our cruise date we were told the ship is fully booked and they can't doing anything about our room situation. The rooms we ended up in. One room you had to walk to the center of the ship (stairs are at either end) to hallway that took you across the ship the other side of the where our room was the second to last room at the end of a long hallway. It was a several minute walk to get there once we arrived at the floor the room was on. The other room was on another floor and almost halfway down the ship as well. This meant we has to walk almost the entire length the ship and change floors to get to from one room to the other. We were given $200 of non-refundable credit per room and Wifi. Credit we could only spend with NCL. So after being given the run around for three weeks while I assured my family they'd fix it, they did nothing about it, kept our money hostage and wouldn't even speak to us about it beyond the middle managers who could never help us and always had to "talk to corporate". I called multiple times only to get stonewalled and told they would contact corporate and get back to us. The first three time I was told this I never received a call back. Once aboard we were comped one specialty dining meal and after three days they upgrade one of our rooms. This three day wait was for NCL to be sure the persons who didn't board on the sailing date weren't coming. Such a service they provided for those lucky cruisers and they never even showed up! 20% gratuity is charged on top of every service and service was terrible and there was nothing you could do about it. This gratuity was also charged on top of the "Free" offerings as well. So, it didn't matter to the staff, they always got their 20%. Slow and poor service all around the ship. I guess if I wanted to tip for better service I could have but they were already getting an extra 20% out of me. And even if I did tip our wait staff to try and get better service they were different every night. What would have been the point. The $120 ($99 plus the forced 20% gratuity charge) a day "Unlimited Beverage Package" didn't include things like: a cappuccino, fresh juices, redbull or even just a bottle of water if you wanted to bring one with you as you walked the port you just arrived at. All of those were extra costs on top of the large sum you've already agreed to spend each day on beverages. You also can't take anything out of the mini bar in your room that is on the included beverage list. Average glass of wine was $12, do the math and see what it would take to "get your money's worth"! The casino is on the main floor of the ship and you HAVE to walk through it or change floors to get around it. This is an important point as smoking is allowed in the casino. Loved walking through a smokey room with the kids on our way to a meal. Kids areas: We gave the 12yo the right to come and go as they please in their respective area but unfortunately if they did go sign themselves in they would have had to stay there for 2 hours before they would let them leave or we would need to come sign them out before two hours if they were to get out earlier. This rule meant they never even entered the area for fear of being trapped there if it wasn't fun and I don't blame them. The 14yo didn't even want to go near the teen area. Did they get anything right? Getting off the ship was a surprisingly smooth process. We chose the 7am to 8am window and were able to get breakfast early at the buffet and then walk off the ship, grab our luggage and head to our car. I presume this was half related to our decision to do this before crowds began to grow though. Admittedly, with the reservation problem we experienced leading up the cruise, we started with a bad impression of NCL but we promised each other we wouldn't let that spoil our cruise experience. We're a pretty tolerant family and are very understanding that not everything will be perfect. However, the combination of all of these things has created an insurmountably low opinion of the NCL experience. As a family that cruises once or twice a year we wanted to try something different. This was our first time cruising with NCL and after this experience and lack of response by the company it will certainly be our last. Read Less
Sail Date December 2018
I had a great cruise on Epic in 2015 I gave the trip 5 stars in my review. Things have gone way downhill since then. The Entertainment on the ship was pretty good and a good variety of activities were offered. Krystal the solo host ... Read More
I had a great cruise on Epic in 2015 I gave the trip 5 stars in my review. Things have gone way downhill since then. The Entertainment on the ship was pretty good and a good variety of activities were offered. Krystal the solo host was very nice and helpful. The Thermal spa was also nice and I made a daily visit to the sauna and Hydrotherapy pool. I found it clean the drinking water was always filled and there were lots of clean towels and robes always availible, I never had trouble finding a heated stone lounger to relax on. My room Stewart Ahmed was also very good and kept my room clean all the time. The big issue with this boat was service in the Taste dining room Dinner usually took about 3 hours with most of the time spent staring at empty dishes. I could not get a refill of water without flagging down a server. One evening I had to find a water pitcher at a server station and refill all the water at my table. Usually half the table left before desert because they did not want to waste the entire evening waiting for cold mediocre food. I spoke to the matre'd twice and nothing ever got better. When I went there for breakfast once a man at my table asked for syrup for his Waffles or pancakes and the server said no you can't have syrup there was some sauce there and use that. The other time I went to breakfast there I asked for butter for my toast she said she would get it then disappeared not to be seen again that morning. My biggest complaint is that when the issues were brought up nothing was done to fix them. I did not go to the MDRs for the last 5 days of the cruise. I ate at the sub golden corral quality buffet or at O sheehans which actually had pretty good food and service. The entertainers did a good job I liked the singer Tetiana who let me get up on stage with her. Burn the Floor was awesome even seeing my 3rd version of it. The ship overall is too crowded I missed several shows because dinner took all evening and the theater is too small for the ship and was full by the time I escaped from the dining room. A lot of people did a really good job making guests happy on the cruise. But a few uncaring horrible Servers in Taste made all their work go to waste since the main thing everyone will remember is how bad the service and food was at Taste. Read Less
Sail Date December 2018
This cruise was recommended to us. We have been saving and preparing for this trip for over a year. This was my wife's birthday week. The checking in and boarding process was long and hot. Designated arrival times do not even matter. ... Read More
This cruise was recommended to us. We have been saving and preparing for this trip for over a year. This was my wife's birthday week. The checking in and boarding process was long and hot. Designated arrival times do not even matter. Every restaurant/ buffet/ cafe that was included was mediocre at best. If you wanted to see shrimp, and lobster, and other expected cruise ship foods, you will have to get it from the ocean on this cruise. Outside of the cabin Stewart, Casino staff, and some wait staff, the service was terrible. The ship layout has the main buffet dining at the top of the ship, so prepare to walk stairs a lot, because elevators are not efficient unless you go to breakfast at 6AM. My wife went to the spa to have her hair styled for dinner, and the person who did her hair made some insensitive comments about her hair and face that brought my wife to tears when she got back to the cabin. Excursions are chaotic and stressful with a lot of waiting. Recommend going onshore by yourself and doing the same activities at your pace. Felt like a retirement community by 11PM. That's when the bars on the ship start to close up, except Bliss, which smelled like urine, H2O, and the casino. Prepare to go to bed early on this boat. We disembarked with our luggage, and got off very quickly. Read Less
Sail Date November 2018
From the moment we stepped on the ship and saw the filthy windows everywhere that we looked I was concerned about the EPIC. Last year we took a cruise on the ESCAPE and had such a wonderful experience that we immediately put money down on ... Read More
From the moment we stepped on the ship and saw the filthy windows everywhere that we looked I was concerned about the EPIC. Last year we took a cruise on the ESCAPE and had such a wonderful experience that we immediately put money down on another cruise with Cruise next. This year we didn't. The Epic was a huge disappointment. Unlike The Escape, not once were any of the windows/balconies cleaned while we were in port. Our room was filthy and the bathtub was filled with mold. The room steward never refilled anything like sugar, shampoo, lotion, soap etc. The boat was so noisy and shuddered continuously. So much so that the glass doors on the tub and the toilet rattled all night, every night. The first time I went into the room and used the toilet, there was a piece of glass and I cut my foot open...not a great start!! The television had so little options with channels and we had to keep watching the same 10 minutes of a crappy cartoon in between shows. We never knew that the first port in the Bahamas was a private NCL island and that we had to get a tender, communication was terrible!! Whereas Harvest Caye was beautiful last year, Great Stirrup Caye is in need of a major facelift. The port of call in Jamaica at Ocho Rios should just stop. The beaches are so rocky getting into the water that I was almost over my head in the ocean before I finally felt sand. It was very painful. After speaking to many other guests that went to other excursions on the island they all had the same experiences. During the trip, we spoke to a lot of other people and EVERY SINGLE ONE OF THEM HAD THE SAME COMPLAINTS! Almost every one of them said that they would never use NCL again, as of right now we aren't sure if we ever will either. If it wasn't for the wonderful experience that we had on the Escape we definitely wouldn't. We saw discrimination against a gay couple by the assistants to the cruise director that made us sick! The glow party was ruined for practically everyone because little kids were allowed to run around and knock over drinks and constantly bump into adults trying to dance and have fun, it wasn't the place for kids. It was brought to the attention to the cruise director by multiple people and he couldn't have cared less. Because of all of this and other reasons I rated this cruise poor...only because it was the lowest option available. Read Less
Sail Date November 2018
Extra perk offers were not enough to do this cruise again. Mini suit beds are hard and to short even for a 5'11 man feet hung over the bed. NO deck chairs available the entire cruise. People reserving deck chairs very early in the ... Read More
Extra perk offers were not enough to do this cruise again. Mini suit beds are hard and to short even for a 5'11 man feet hung over the bed. NO deck chairs available the entire cruise. People reserving deck chairs very early in the morning even though not used in alot of cases until late morning or early afternoon. NCL di d not enforce the 1 hour reserve chair rule even after complaints from passengers. The food top deck was bad and no change in menue same old same every day. Runny eggs and greesey bacon for breakfast. Long lines top deck for the bar taking as much as 20 minutes to get a drink. Top deck di d not have enough chairs to accommodate the number of people on board. Lounge entertainment was almost non existent except for a guy with a geutair. AS FAR as I'm concerned my wife and I was robbed $3600 for this cruise. NEVER AGAIN! Read Less
Sail Date March 2018
It was the cruise from hell. The Titanic without the sinking. NCL nor Vacations to go indicated it was spring break. Over 1400 students alone from University of Florida – which seemed to be on my floor – 13. NCL chose my cabin in ... Read More
It was the cruise from hell. The Titanic without the sinking. NCL nor Vacations to go indicated it was spring break. Over 1400 students alone from University of Florida – which seemed to be on my floor – 13. NCL chose my cabin in the midst of these kids. Constant loud music and partying. Could not enjoy my balcony!!!!! Long lines for drinks at bars (not too many people walking around taking drinks). Couldn’t get lounges on decks-way too many people. The additional charges each time you bought a drink were very high. Food and entertainment were great. Person jumping off ship! Nothing else good to say. I have cruised for the past 15 years and this was the worst experience. As one student said after the cruise - there were a lot of pissed off old people. I enjoy partying but this was ridiculous. No additional accommodations for having to be at sea during bad weather. Read Less
Sail Date March 2018
Norwegian Epic Ratings
Category Editor Member
Cabins 4.0 3.7
Dining 4.0 3.8
Entertainment 5.0 4.0
Public Rooms 4.0 3.8
Fitness Recreation 4.0 3.9
Family 5.0 3.9
Shore Excursion 4.0 3.5
Enrichment 3.0 3.3
Service 4.0 3.8
Value For Money 4.0 3.5
Rates 4.0 3.7

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