2 Helpful Votes
Sail Date: March 2018
This was a great cruise with plenty of activities for the days at sea or if you do not go ashore. The cruise director and his staff always have thing to do. The rooms are clean and well maintained if average in size. It is big enough to ... Read More
This was a great cruise with plenty of activities for the days at sea or if you do not go ashore. The cruise director and his staff always have thing to do. The rooms are clean and well maintained if average in size. It is big enough to offer numerous activities but small enough to feel like full service. We went over the spring break period and were not overwhelmed by children. The embarkation and disembarkation does not make you wait forever like some of the cruise lines if you are not platinum level or above. The fitness area has plenty of newer equipment. The bar staff makes every effort to remember your name and what you are drinking. For the best Bloody Mary on the high seas see Javier in the Atrium Bar. Cagneys Steak House was an excellent dining experience. Don miss it. The entertainment was very good. The cruise entertainment director personally made appearance at most activities. Read Less
2 Helpful Votes
Sail Date: March 2018
We thought we would try NCL, we have cruised before but not on NCL. Our group found a cruise that would fit our timetable and also with the beverage option that suited us. Getting on board was easy and the cabin was clean and ready when ... Read More
We thought we would try NCL, we have cruised before but not on NCL. Our group found a cruise that would fit our timetable and also with the beverage option that suited us. Getting on board was easy and the cabin was clean and ready when promised. I was very disappointed in the beverage wait staff and bartenders. It seemed that once they knew we had the beverage package we seemed to be ignored, I tried for over an hour to get the attention of a waiter, I went to the bar myself and stood in line for 45 minutes and while the progressed people sitting at the bar got served 3 times during this time period. Once I got to the front of the line, I got the bartender attention a couple of times and started to give my order and he served other people. After the third time of being ignored, I gave up. Going to dinner was very eventful also, I did not see that I needed to make dinner reservations at any complimentary restaurant or dress code at a couple until I went back and reread the Freestyle Daily, in small print I found it.. I did find out the people were making reservations back in January for this cruise in March. A little heads up for us first time cruisers sure would have helped. This cruise has put a bad taste, I doubt if we will cruise with NCL again. Read Less
1 Helpful Vote
Sail Date: March 2018
The service on this cruise was awful due to lack of experienced staff pitched in to a spring break environment. It was the same on the private island cruise stop in fact it was even worse. The customer service were not interested and ... Read More
The service on this cruise was awful due to lack of experienced staff pitched in to a spring break environment. It was the same on the private island cruise stop in fact it was even worse. The customer service were not interested and seemed to be resigned to this. The food was continuously served up cold and you literally had to fight your way in to the bars to get a drink and then attract the attention of one of the bar staff if you could at all. I would have thought NCL knowing the timing would have compensated by increasing their staff numbers. We hand drinks packages to which they added service charges prior to departure which is a cheek when the service is as poor as this. We also had specialist restaurants package which we could not access because they had been fully booked before we got on the ship again I assume with service charges added to the cruise account. This was most annoying since it was the major reason for booking this cruise. The prices on board were extortio so beware if you sail without the packages. This is the second time we have been on this ship and our first experience was similar. In conclusion not the best cruise we have been on by far. Read Less
1 Helpful Vote
Sail Date: March 2018
We went on the Norwegian Epic in March 2018, and it really wasn't great, not even sure if I would rate it good. It is one of the bigger ships in the fleet, and it was clean and well-maintained. My biggest issue was the lack of service ... Read More
We went on the Norwegian Epic in March 2018, and it really wasn't great, not even sure if I would rate it good. It is one of the bigger ships in the fleet, and it was clean and well-maintained. My biggest issue was the lack of service and staff throughout the entire cruise. We apparently made the mistake of sailing during part of the spring break times, and the service was terrible. The ship was close, if not at capacity, and there did not appear to be adequate staff to deal with the numbers. The line is marketing "Free at Sea" which includes a drink package. The ship/line knows how many people sign up for the package, but don't staff for it. For the entire cruise, it took a minimum of 20 minutes to get an alcoholic beverage no matter where we went. All the bars (pool-side, clubs, and entertainment) always had at least 5-6 people deep waiting for a bartender to wait on them. At each restaurant, it took over 20 minutes to get alcoholic beverages. At Great Stirrup Cay, they let 3,000+ people off the boat and were serviced by two bars (total) and four bartenders. For the entire day, there was a 30 minute line. And there were very few roaming bartenders working the various areas. For the "adult only" pool at the back of the boat, they had one server waiting on over 100 people and taking drink orders. It was pitiful. I have never had such poor service consistently for 4 days. I don't understand why there wasn't sufficient staff for the amount of people. The previous cruises we've gone on had about half of the passenger capacity as the Epic, but I feel like they had more staff available than the Epic. Over and over, the only way to get a server or bartender to wait on you was to literally flash cash. If there was not money in hand during the ordering, they would not even wait on you. You pay for Free at Sea and for the gratuities, and a service charge for each day of the drink package, but can't be waited on without tipping up front. I am happy to tip, but it shouldn't be a prerequisite to getting service. While at O'Sheehans, we had been sitting for some time and unable to get anyone to stop at the table. I held a $20 bill in the air and, no joke, in less than 15 seconds, a waiter appeared at my elbow. It was like watching a B-movie comedy, but it actually happened in real life. And then on to the food. Other than our dinner at Cagney's, I am not sure I ate a single meal that was above room-temperature. The main buffet seemed to leave food out indefinitely hoping for it to move, regardless of how cold it had gotten. We also tried the upgraded dining, and that food was cold too. All of the entertainment activities were always packed to capacity and more. We tried each night to get into Howl at the Moon, and it was standing room only. We tried the British Invasion pub, standing room only. It seemed like everywhere we went there was another line or another long wait for something that should be simple and quick. They crammed more people into the ship, but didn't seem to care if they could be accommodated. And the cabins. How small can they be? We got a balcony because they tend to be a little bigger, but there was only a minimal amount of walking space. The Couch, which was used to hold our suitcases, seems to take up half the room and is never used since the television is lined up with the bed. What is the couch for...to look at the closet? Or the sink? Maybe the toilet and shower that aren't separated from the rest of the suite? I won't be sailing on Norwegian again. They aren't the cheapest, and they definitely are NOT the best. They need to work harder on the service part if they want to cram 4000+ people onto a boat. Read Less
3 Helpful Votes
Sail Date: March 2018
This was our second Norwegian Cruise- the first was on Norwegian Sky which was a terrible experience as well but we blamed the weather for the most part. We have been on almost a dozen of other cruises between Carnival & the most ... Read More
This was our second Norwegian Cruise- the first was on Norwegian Sky which was a terrible experience as well but we blamed the weather for the most part. We have been on almost a dozen of other cruises between Carnival & the most recent on the Royal Caribbean Allure of the Seas. We thought we would give Norwegian a second chance on the Epic- which looked like an amazing ship! 2 days into the cruise and my husband and I decided it would be our last Norwegian Cruise! Getting on the boat was just like every other cruise- we were on by 12-1pm. There was no entertainment by the pools- not a dj not a band. The Sail away party was a complete bust! There wasn't one!! There was a small space in between the 2 pool bars and the deck to walk through into the buffet area which was always a hassle to get through- especially with 2 children under the age of 10. Moving onto the inside of the boat- which was very nice! Always clean- however the staterooms were the size of a walk-in closet- and that may be exaggerating a touch. You walked into the room and to your left was the shower with a frosted glass door and to your right was the toilet with a frosted glass door as well- the sink which was no bigger than 12" wide was at the end of your bed! Super weird!! You had to take turns walking through the room because two people could not fit through the end of the bed and the cupboard/dresser area at the same time. These were by far the smallest rooms we have ever seen! There was definitely not enough storage for 4 people! Our stateroom was a balcony and we have never stayed in a interior room but I have to believe there are interior rooms bigger than this balcony room! The entertainment on this boat was good- I was very impressed with the amount of different music blends. However there was hardly any entertainment by the poolside! No activities by the pool and very rarely was there a dj or band. The bar service on this boat was AWFUL! If you tried to get a drink by one of the two pool side bars you would wait for atleast a half an hour! There was hardly any waiters throughout the pool deck offering drink service. This was our last Norwegian cruise- never again!! Read Less
Sail Date: March 2018
My husband and I booked this cruise not realizing it fell on Spring Break for some colleges in Florida. The cruise ended up being filled with Spring Breakers. We didn't mind - but we also didn't plan to hang out at the main pool ... Read More
My husband and I booked this cruise not realizing it fell on Spring Break for some colleges in Florida. The cruise ended up being filled with Spring Breakers. We didn't mind - but we also didn't plan to hang out at the main pool much. College students dominated the main pool area. Also our itinerary was affected by a nor-easter so the Great Stirrup Caye port was cancelled. The Nassau Port was pushed back a day. We basically cruised in circles. Since we had a balcony we still enjoyed the cruise. We may have gotten a little stir crazy if we had booked an interior room. Ship - the ship overall was how we expected from reading other reviews. The layout is odd, the Epic doesn't flow like other cruise ships we've experienced. For example, the deck above the main pool doesn't connect with the deck on the front of the ship.You have to climb interior stairs or use the elevator by the outdoor buffet to get to the front area. Bring your own drink because once you do get there a bar is not easy to get to. That area does have nice loungers and is quiet. Cabin - we had a balcony on the 11th floor. As stated in other reviews, the bathroom situation is odd. We didn't mind the toilet and shower being separate but could understand how others would not prefer that set up. The room had a ton of storage areas which was nice. Dining - We ate at the Garden Café Buffet for breakfast and lunch. We were satisfied with the options. If you want a quiet place to eat at the buffet and are willing to walk down stairs - go to the front of the ship and walk down to La Cucina. The restaurant is open seating for the buffet during breakfast/lunch. We ate at Taste once, the food was above average and the service average. We ate at Cagney's 2x and Wasabi once with our dining package. The crab cakes were our favorite at Cagney's. All of the sushi at Wasabi was delicious, there was a small upcharge. We thought it was worth it. We tried to eat at the Manhattan Room the last evening. We thought there would be something prime rib for the final night (or something comparable) and were disappointed. We ended up checking out the Garden Café Buffet instead and found pretty good prime rib on the buffet. We were impressed with the options on the evening buffet. Bars - The bar service was greatly affected by the Spring Breaker crowds. There were long lines at the bars on the main deck. There were several people from the main deck that were riding the elevators up and down to the lower floors to get drinks at the other bars (Maltings/martini bar/etc) because it was quicker to get a drink that way! We also found that the Martini Bar wasn't using martini glasses and would put "martinis" in plastic cups. Again we didn't mind but we heard others complaining about it. Overall we were not impressed with the bar service. We've experienced various ships and cruise lines and thought the bar service was below average, even when the bars were not busy. We usually find a bar or two that we really enjoyed on each ship but none stood out on the Epic. Entertainment and Activities - We spent a lot of time in the Cavern Club in the evenings. We loved listening to the band Siglo. They were the best cruise band we have experienced. There were a few other bands that played in the Cavern as well. We enjoyed the rock climbing wall. It was open for a few hours every full day. There were never too many people waiting to climb. The provide shoes and chalk. We were pleasantly surprised that some of the route options were quite challenging. Even though the cruise didn't end up being what we expected, we had a great time. We will cruise Norwegian again and would consider trying the Epic again, but probably not around Spring Break. If you are considering the Epic feel free to watch our vacation videos from this trip on youtube channel Explorcation: Epic Cruise: https://youtu.be/iBxOtS8EEi0 Rock Climbing on the Epic: https://youtu.be/C52ZJvXtt3M We always enjoy watching others' vacation videos when preparing for our cruises. We also have videos of the Norwegian Escape. Happy Cruising!! Read Less
6 Helpful Votes
Sail Date: March 2018
It was the cruise from hell. The Titanic without the sinking. NCL nor Vacations to go indicated it was spring break. Over 1400 students alone from University of Florida – which seemed to be on my floor – 13. NCL chose my cabin in ... Read More
It was the cruise from hell. The Titanic without the sinking. NCL nor Vacations to go indicated it was spring break. Over 1400 students alone from University of Florida – which seemed to be on my floor – 13. NCL chose my cabin in the midst of these kids. Constant loud music and partying. Could not enjoy my balcony!!!!! Long lines for drinks at bars (not too many people walking around taking drinks). Couldn’t get lounges on decks-way too many people. The additional charges each time you bought a drink were very high. Food and entertainment were great. Person jumping off ship! Nothing else good to say. I have cruised for the past 15 years and this was the worst experience. As one student said after the cruise - there were a lot of pissed off old people. I enjoy partying but this was ridiculous. No additional accommodations for having to be at sea during bad weather. Read Less
1 Helpful Vote
Sail Date: March 2018
The layout of the common areas of the ship were nice. However, the layout of the inside state cabin was good. I was sharing a room with a girlfriend and I did not believe the bathroom stall or the shower stall offered enough privacy and ... Read More
The layout of the common areas of the ship were nice. However, the layout of the inside state cabin was good. I was sharing a room with a girlfriend and I did not believe the bathroom stall or the shower stall offered enough privacy and it was inconvenient to pull the curtain every time we used the restroom. The only sink being in the common area of the bedroom did not provide much privacy. The lines from beginning to end were long and consumed a lot of time that could have otherwise been spend enjoying. There were so many teens at the bars doing double fisted drinking and shots while my friend and I tried to push through just to wait to even be noticed in all the chaos. I have a tradition of enjoying a nice glass of champagne every evening and most evenings I did not even get one because it was too much of a hassle. The entertainment was definitely a bright spot on the cruise. We were very pleased with the evening entertainment and really appreciated the 80's dance party so that we could enjoy music we were actually familiar with instead of the disco techno stuff. Another highlight was the cabin service. The gentleman who maintained our cabin did a great job and even left towel animals which my roommate requested (she is a big kid at heart.) I would like to think this experience was a one time disappointment but I am honestly do not think I would pay for another Norwegian Cruise to find out. I have been on Disney, Royal, Celebrity and Carnival multiple times each but this was my first and probably only Norwegian experience. I will applaud the staff for saving the young lady who went overboard. I think that as a miracle! Read Less
Sail Date: March 2018
The Ship was in great shape the rooms were awesome. The entertainment was just ok. We went to the Julia Barr comedy show(Just ok), Burn the Floor(Was the best show), Priscilla Queen of the Desert the Musical (Pretty good), and the Cirque ... Read More
The Ship was in great shape the rooms were awesome. The entertainment was just ok. We went to the Julia Barr comedy show(Just ok), Burn the Floor(Was the best show), Priscilla Queen of the Desert the Musical (Pretty good), and the Cirque Dreams Epicurean (By far the worst show and not worth the money at all. The Bars were pretty slow and would take at times 20 minutes to get drinks. The Bartender G.K. at O'Sheehan's was really good and made sure your drinks were to your liking but they were just overwhelmed with the crowds. I feel Celebrity and Carnival were in my past experience a lot better equipped for bars and servers. Do not expect to board the ship and have drinks waiting for you. The Food was on par with the other cruises I have been on, Nothing over all special. I will say the Le Bistro was the best dining I had on the ship. I would probably not go on another Norwegian cruise. Read Less
Sail Date: February 2018
It pains me to write this review. NCL has really gone down hill. This was my 6th cruise with NCL and I can see how things are deteriorating from my previous experiences. The service on this ship was horrendous as well as the quality of ... Read More
It pains me to write this review. NCL has really gone down hill. This was my 6th cruise with NCL and I can see how things are deteriorating from my previous experiences. The service on this ship was horrendous as well as the quality of the food at all levels. The ship was overcrowded and you wait and wait and wait for one of TWO bar tenders to make you a drink. It seemed like many on the staff were walking around with a chip on their shoulder and you would barely see them crack a smile. The cruise director Pedro is a complete joke and I can't believe they can't find someone better than this to represent fun and energy. The ship is tired and is in need of a makeover. The main thing I took away from this ship was the extremely rude and poor service of the staff at many levels. I think it is very unlikely we will consider going on another NCL cruise and start looking at MSC or Princess instead. NCL nickels and dimes you any chance they get and they do not appear to appreciate you as a passenger or customer. Read Less
1 Helpful Vote
Sail Date: February 2018
Chose the cruise because of departure and ports of call. The entertainment was 1st class as was the service. Line ups at the dining rooms were long and when you got a table the first thing you noticed were all the empty tables around you. ... Read More
Chose the cruise because of departure and ports of call. The entertainment was 1st class as was the service. Line ups at the dining rooms were long and when you got a table the first thing you noticed were all the empty tables around you. It seemed that there was not enough staff to bus the tables as people left. The food was great as was the service once you had a table. A reservation was needed for everything right down to the tenders, not exactly my idea of freestyle.lines were long for everything.the room was poorly laid out and way too small. Even though smoking was prohibited on balcony, this didn't seem to apply to my neighours and continued even after my complaint to guest services.at 5his point the money spent on the balcony($1,000.00) was completely wasted.had a very unpleasant encounter with a member of the security staff over 2 small bottles diet coke which after a few rude comments he grabbed from my hand and threw into the trash. I didn't feel that this was a suitable way to treat my personal property. If it had been rum they would have held it and returned it at the end of the trip. His supervisor didn't seem to have a problem with his attitude or his actions.next time we will return to princess. Read Less
Sail Date: February 2018
Went with a group. The ship was very nice and so was the staff. It just felt crowded all the time. Too many people on a ship that size. We have been on bigger ships and never felt crowded. No service at all in the buffet area. Bar service ... Read More
Went with a group. The ship was very nice and so was the staff. It just felt crowded all the time. Too many people on a ship that size. We have been on bigger ships and never felt crowded. No service at all in the buffet area. Bar service was very slow. Cabin service was great. Entertainment was fair. Best enterteainment was the Circus dinner and it cost extra. The Priscilla show was offensive to say the least. We are long time cruisers on othe lines. This was our first on Norwegian. The disembarkation was terrible and everyone was complaining. Never had this problem on 40+ cruises. We may try Norwegian again but on a different ship out of a different port and we live 45 minutes from Port Canaveral. I know cruise lines are cutting staff to reduce costs but it's becoming more apparent with each cruise. The bar service and dining room service was good but just not enough servers for that crowd. Read Less
Sail Date: February 2018
Didn't like the food on the buffet. Everything had the same taste. Had to wait longer to get on boat, Shows where good though. Casino shut down alot, Elevators are unreal. You have to wait a long time to get on one. Most time passed ... Read More
Didn't like the food on the buffet. Everything had the same taste. Had to wait longer to get on boat, Shows where good though. Casino shut down alot, Elevators are unreal. You have to wait a long time to get on one. Most time passed our floor after we pushed botton .so we had to use stairs alot. We are senior so wasnt to happy about that. Like Carnival cruise way better. Food was better for sure. We only waited 1/2 to load. Got our suitcases sooner. Never waited more that a min. ofr a elevator. To many drunks on board. Shoulnt open bars till at least lunch time. Lot people dont drink and we get tried of all the drunks that early. My paper for my tip wasnt delivered till MIDDLE night or by 7 am morning we left. Then i got it up on tv. You already took it out. I would of never tipped.. At least on carnival you go to a computer and do it the night before yourself . Didn't hear the first day about fire alarm drill. seen everybody going somewhere when we ask where they said all boat was to meet. We never heard it then when we got there it was just over. Then next day we where given a time on our paper to be there at 11:00 am. We went to the island at 10:00 We where on vacation was ;not taking time from vacation to do a drill. Should of had that while we where all waiting to get our suitcases. and it should been on our beds and announced so we would of heard it. When in our rooms we couldn't hear any announcements. We didn't need reservation to see a show on our carnival cruise. It was first come first show. Not enough seat in th aluim place. We had to stand for all the shows. Even got there 1/2 early. Need more seating. Defiantly would go with Carnival next time. only second cruise we took but Carnival was way better. Other people thought same as us on many items above. Read Less
Sail Date: February 2018
So a good friend invited me 2 join him on then epic 2 Nassau & Jamaica & the cayman island 4 the 7 day cruise we had a very nice balcony suite but I think the best was all the wonderful mixed drinks they served pool side they were ... Read More
So a good friend invited me 2 join him on then epic 2 Nassau & Jamaica & the cayman island 4 the 7 day cruise we had a very nice balcony suite but I think the best was all the wonderful mixed drinks they served pool side they were all very good especially the mojitos & mud slides so glad we got the drink package haha there was lots of things to do I had a couple spa treatments be careful if u do any of those cuz they really do push the up sales I did end up gettin sum skin care stuff that I really love haven’t checked 2 c how much cheaper I can get it off the boat yet cuz im sure I paid way 2 much haha we did a few excursions in Jamaica we did the blue lagoon in the cayman island we did turtle turtle turtle & more turtle which I love very much being a big time turtle lover but I think the Cayman Islands was my favorite stop we had a awesome tore guide how taught us a lot of the history of the island he was a nice treat on the ship the food was great & the shows weren’t nothing 2 right home about but they where intertanning 4 the most part I recommend making ur dinner reservations atleast by the nite b4 if u can otherwise the buffet is a great fall back & I guess lastly the ship was nice & clean & well maintained & all the crew was nice & friendly over I give the epic a A Read Less
Sail Date: February 2018
we could never get a dining time at a reasonable hour...what's wrong with the way all the other cruise lines do it.. 2 seatings and you know your time and your table!! love it!! also the smoke is horrid on NCL..even the no smoking ... Read More
we could never get a dining time at a reasonable hour...what's wrong with the way all the other cruise lines do it.. 2 seatings and you know your time and your table!! love it!! also the smoke is horrid on NCL..even the no smoking areas of the casino smelled of smoke! a disgusting smell! i could even smell the smoke in the eating areas.. the food in o sheehan's was not very good and we never ate there again... we did enjoy your bartender allen in Maltings..although they served martinins in regular glasses!!! What?? there needs to be a railing in the theatre...the steps are too hard to walk up and down without a railing in the middle.. the entertainment was very good we enjoyed Burn the Floor and Pricilla, Queen of the Desert! also the circus show was delightful and the meal wonderful! i want to thank the staff for helping me as i was in a boot with a broken foot and they went above and beyond to help me!! Read Less
Sail Date: February 2018
We flew in the day before and enjoyed a lovely day in Cocoa Beach prior to the cruise. Our hotel overlooked the ocean and we could relax and enjoy a beach day before heading to the ship. On the recommendation of TripAdvisor, we went to ... Read More
We flew in the day before and enjoyed a lovely day in Cocoa Beach prior to the cruise. Our hotel overlooked the ocean and we could relax and enjoy a beach day before heading to the ship. On the recommendation of TripAdvisor, we went to Florida's Fresh Grill for dinner and it was by far the best dining experience of our vacation. Highly recommend! We have always liked sailing on the bigger ships and booked this cruise for it's Eastern itinerary and to try NCL for the first time. Unfortunately, due to the hurricanes last season, our trip got switched to Western. Obviously, this was done due to damage at ports, and we did get an extra port because of the change, but it is disappointing to pay for Eastern and get the less expensive Western for the same price. The ship itself was disappointing from first sight. It is very boxy and has none of the styling of previous ships we've been on. It looked like a giant floating hotel, rather than a ship. The layout was awful, from the weird bathroom arrangements to the lack of outdoor space on all but the top decks. Due to the amount of balcony cabins, there was no space on lower levels to get out and explore the ship. Only went on deck 7 once on the outside and there was no view (obstructed by lifeboats) and full of smokers. The casino is in the middle of deck 6 and open to below in Taste, one of the MDRs. There was no way to avoid the smoke and it permeated several areas surrounding it. Even some closed off bars nearby (the Cavern, O'Shean's) were smelling strongly of smoke. I heard many others complaining of this throughout the week. Due to the layouts of decks 5,6,and 7, it was difficult to go from one end to the other without getting cutoff by a dining room or the casino. The shops were also not that exciting, with one (the one with the booze and sundries) being completely separate from the others, making it harder to locate. We also found the deck layout tough. With so many passengers onboard, all looking to get some sun, the loungers were taken up by 8am by chair hogs and with half the deck dedicated to smokers, there really wasn't too many options. The dining was ok. Not great by any means, but hubby and I love cooking and found the food quite boring. It seemed that all the attention was given to the specialty dining so if you wanted a great meal, you had to pay. We have never felt the need to book a specialty restaurant - the MDR food has always been very good to excellent on each of our previous cruises. Three times hubby ordered the steak from the "every night available" side of the menu because there were no appealing options. I ordered the linguine with clams one night and it was really good with the pasta cooked perfectly. Hubby ordered the spaghetti carbonara the next night and it was so salty he could barely eat a few bites. The chicken cordon bleu was inedible, prime rib was awful, there was no lobster night (which has been offered on all of our other cruises), and desserts were boring. Highlights were the braised lamb shanks, steak, and french onion soup. We also had the Cirque Dreams dinner experience and the meal was a caprese salad with prosciutto, filet and garlic shrimp and a trio of desserts. Aside from the steak being a little too overcooked for my liking, it was very well done. The show, costumes and staff were amazing! Entertainment was the absolute highlight of the cruise. Everything was top notch. We saw Burn the Floor, Cirque Dreams, Priscilla Queen of the Desert, two comedians and the Epic Beatles. Book ahead of time for everything ( we booked before the cruise for what we could). Every show was sold out during the cruise with some standby seating. The only thing I missed that I would have liked was the Escape the High Top, an escape room type of event. We also enjoyed the Ice Bar just for the experience of it. Drinks were WAY too strong but it was a fun time. Service was friendly for the most part. The washy-washy-happy-happy girl spraying your hands with disinfectant at the buffet was always smiling, our room steward was nice and we had a clean room every day and towel animals most days. The entertainment staff were fun and lively. Bar service was slow but to be expected with the large amount of passengers on board. Bartenders were always friendly but I didn't have a "favourite" that I would recommend. We had only booked one shore excursion (the stingrays in Grand Cayman) and that was cancelled due to the waves. We ended up taking a shuttle to 7 mile beach instead. For Nassau, I researched ahead and planned a self guided walking tour which let us explore on our own. We enjoyed our day there and ended with a light lunch before heading back to the ship. In Falmouth, we stayed only in the secure area and shopped in the port before heading back to the beach. We paid half the price for my husband's watch than was quoted on board. The perfume I wanted was also $20 less in Falmouth than on the ship. We really enjoyed our day in Great Stirrup Cay. It was relaxing and sunny and we headed to the third beach area which was substantially less crowded than the other two. They are building towers to allow for zip lining in the future so there will be lots to do there when it is completed. There were plenty of loungers, and all cabanas and clamshells were sold out prior to our arrival so if that's what you're looking for, book early. People were parasailing, lounging on floaters, snorkeling and generally having a great time. Disembarkation was easy and quick. The lineup after we got our luggage looked huge but only took us about 10 minutes to get through. I would try NCL again but would NEVER want to try the Epic again. Even crew members at the NextCruise desk were quick to let us know that other ships had different layouts. Read Less
Sail Date: February 2018
This was the largest ship I had been on. There were alot of people and the elevators could not keep up with it. We waited for endless minutes for the elevators and then when they hit our deck, there was no room for another person. ... Read More
This was the largest ship I had been on. There were alot of people and the elevators could not keep up with it. We waited for endless minutes for the elevators and then when they hit our deck, there was no room for another person. Usually would do the stairs but was traveling with family member that could not do the stairs. Cabin stewart was very friendly but not very attentive. Had to beg to have towel animals on our bed (c'mon thats the excitement of the cabin) forget to give us fresh bath towels and didnt take our plates and cups that were empty in the room. The food was very good. The speciality restaurants were outstanding....definetely try Moderno and Cucina. Cant say enough about the entertainment. The Epic Beatles......WOW! the Cirque Dreams Epicurean was outstanding....Acoustic sessions with Ben....WONDERFUL! all of the islands visited were amazing....nothing to compares to Great Stirrup Cay private island, it was a beautiful day and not a care in the world. Just a few small complaints, but overall enjoyed the cruise. Read Less
Sail Date: February 2018
The entertainment onboard the Epic is the BEST at sea!! Production shows, musician, and variety of entertainment are all amazing!!! The staff is also wonderful... very attentive, helpful and friendly. The ship's layout is very ... Read More
The entertainment onboard the Epic is the BEST at sea!! Production shows, musician, and variety of entertainment are all amazing!!! The staff is also wonderful... very attentive, helpful and friendly. The ship's layout is very poor. There is no mid-ship elevator... and either end elevator is missing at least one floor, meaning you frequently have to walk from one end of the ship to the other to take the elevator to your destination. For anyone with any difficulty walking the 1000+ feet length of the ship (as is the case with my mom), this ship is VERY difficult to navigate. Embarkment: Port Canaveral doesn't have any wheelchairs available until you've already gone through security (read: long line standing and waiting), and walked the length of the entire terminal and gone through your registration process... THEN you can get a wheelchair to board. Food: The only specialty restaurant we dinned at was Shanghai's... the service was great, the food was marginal at best. The buffet was loud, crowded, and food was average to poor. BUT... we ate MANY means in The Manhattan Club and O'Sheenahan's. Service in both of these restaurants was great and the food in Manhattan Club was spectacular!!! Plus they have live music, a dance floor and avery quiet/upscale atmosphere. Taste serves the exact same menu as Manhattan club, but is less formal. Taste is also much louder and we didn't enjoy it as much. The outdoor dinning was impossible to enjoy because there was always so much wind up there. One morning we ate there, and the wind blew the coffee out of the cup!!! Breakfast ANYWHERE on the ship is marginal at best, and basically is over at 9 or 9:30am. There is a large 'gab' mid-day when the only place to dine is O'Sheenahan's (but their food is great). Entertainment: DON'T MISS Burn The Floor!!! It is amazing!! Also the dueling pianos in Howl at the Moon were great!! Priscilla Queen of the Desert was a hoot, with amazing costumes, wigs, music, etc... but it is NOT for those who are easily offended. Cirque Dreams was a wonderful show, but the food was poor. Buy the standard ticket & skip the meal. DO try to take part in the activities in the atrium... game shows, dance lessons, singing contests, etc. At first I thought this was silly and didn't want to go... but once I DID, I wished I'd gone sooner! The staff makes these shows amazing! Plan on attending the "GLOW PARTY"... it is REALLY FUN!!! No matter your age, you'll find it a real trip. Also, this is the first ship I've been on that specifically made accommodations to help single travelers meet fellow passengers. Stateroom: We were in a Family Balcony Mini-suite. The room was quite large and has TONS of storage!! We put everything away and still had several empty cupboards!!! The bathroom wasn't as bad as I thought it might be... BUT our 'shower' was in a tub and it had a VERY high side (much higher than yours at home would). VERY difficult to get in and out of. The balcony was large but the chairs were in poor shape, and one was broke, plus only table there was a tiny little side table... not room to eat there. The hallways are a bit confusing, but what ship isn't? Some other thoughts: Additional charges: THIS was one of the real bug-a-boos on this cruise... I felt like I was being nickle and dimed to death!!!! The beauty of cruising is it's all inclusive... not with Norwegian! Even the "complementary" restaurants have menu items that require an 'up charge'. And of course, there are about half the restaurants that are specialty and require an additional charge. PLUS... if you want a Pepsi (they don't have Coke) anywhere, be prepared to pay! I hate the way they bill the gratuity, daily/per person on the bill. It makes your bill VERY lengthy and it felt like every time I looked at it it was another page long!! Many of the onboard 'activities' required an additional charge, and even the Cirque Dreams show (without the meal) requires an additional charge. AND... although they sell this as 'free style cruising'... you must make a reservation to do anything!!! I understand that with 4000+ people on the ship, but it really removes any option for being spontaneous. Also... there is no central atrium... no mid-ship elevator... and the elevators that are there, are totally enclosed and dark!!! When I saw the first one open, I felt like I was stepping into an elevator in Las Vegas in 1980! Overall the ship's entertainment and staff were AMAZING and in many ways made up for the defects of the ship itself. However I doubt I would take Epic again... the ship was too big and had too many people on board. Read Less
Sail Date: February 2018
After 5 cruises with NCL, this was the worst one. It wasn't bad, but it wasn't what we expect with NCL. THE GOOD: - The entertainment was the best of any of the cruises I have done with NCL or Royal Caribbean. - The ... Read More
After 5 cruises with NCL, this was the worst one. It wasn't bad, but it wasn't what we expect with NCL. THE GOOD: - The entertainment was the best of any of the cruises I have done with NCL or Royal Caribbean. - The ship is huge but they did a great job making it feel like a normal ship. - Bartenders are all nice and can make good drinks. - Posh is amazing - Water slides are fun - Casino was big THE OK: - My wife has a food allergy. Normally NCL is amazing with pre-orders, this time it was a little more of a challenge but she got her food in the end. - Casino table games start more than many vegas casinos -- Pai Gow $25 THE BAD: - Food is not as good as every other ship we have been on, even the specialty restaurants weren't as good as the Jewel class ships. Food service wasn't great. - The curve design of the rooms is annoying. I knew this going in but it does render the couch totally useless. - Pools suck, small and too warm - DJ from the Glow (white Hot) party wasn't good and the party was kinda lame Read Less
Sail Date: February 2018
Our daughter has cruised this ship before and liked it. Liked the restaurants and entertainment. Did not like the smoky casino. Also, the elevator nearest us did not go to 5th floor. This was a major inconvenience. Would like to try ... Read More
Our daughter has cruised this ship before and liked it. Liked the restaurants and entertainment. Did not like the smoky casino. Also, the elevator nearest us did not go to 5th floor. This was a major inconvenience. Would like to try another ship out of Port Canaveral. Shore excursion folks could not help us in determining if excursions would accept a disabled person. Guest services did not know about access on shore excursions. This disability office did not help either. After docking at Cozumel we discovered we could have done an excursion after all. Visited the spa services of acupuncture and massage/mini facial. Appreciated the special prices on port day. We saw the Newlywed Game, Cirqe, Priscilla: Queen of the desert, Burn the floor and musician/illusionist. Enjoyed all of them. Liked the evening music by Ben. Major complaint was the casino. It smells so bad and and makes the other floors smell, too. Read Less
2 Helpful Votes
Sail Date: February 2018
We choose cruises based upon itineraries. The opportunity to visit Chichen Itza was the determining factor for this particular line and trip. Our Mid-ship Balcony cabin was nothing at all like the pictures they show, it was cramped and ... Read More
We choose cruises based upon itineraries. The opportunity to visit Chichen Itza was the determining factor for this particular line and trip. Our Mid-ship Balcony cabin was nothing at all like the pictures they show, it was cramped and poorly designed. When you opened the door you walked into the bed and the 6" of space between the bed and the counter made it virtually impossible to move around the room easily. We spent more time crawling over the bed than sleeping in it it seemed. Our cabin steward would only allow us 2 bath towels per day, and it was our responsibility to exchange our beach towels from our excursions according to him. It wasn't until we spoke to the Housekeeping manager that we could get extra towels and he started to do his job. It would take multiple requests to get our cabin refreshed after returning from excursions and changing for dinner, and turn down service was only performed the last 2 nights of a 7 night cruise. The wait staff in the Main Dining rooms were slow and uninterested in making your dining experience something to look forward to. If you would like a glass of wine or other adult beverage with your meal you had better order it immediately when they bring you your water or don't expect it until you are almost finished with your entree. NCL recently did away with tipping in favor of an automatic service charge added to your invoice daily. It appears that in so doing, they have also done away with any expectation of service from their employees and they have become disincentivized. We have never been on any cruise ship before where we were treated as an afterthought by the staff. DO NOT expect anything but mediocre to poor service from these employees. The bar and lounge staff do go beyond expectations, as do the spa and buffet workers. but the taste of bad service from the cabin stewards and wait staff spoil any thoughts of a first class operation. Read Less
3 Helpful Votes
Sail Date: January 2018
We were not at all impressed with the Epic. We have cruised 20+ times on almost every cruise line, and chose the Epic because we enjoyed the food on the Breakaway so much. We even talked friends into going with us. In a nutshell, here are ... Read More
We were not at all impressed with the Epic. We have cruised 20+ times on almost every cruise line, and chose the Epic because we enjoyed the food on the Breakaway so much. We even talked friends into going with us. In a nutshell, here are our issues: (1) Too many people are crammed on this ship. Even with reservations for EVERYTHING, you spend most of your time waiting in line. (2) They said the "bathroom" was modeled after European bathrooms. We lived in Europe for 12 years and traveled to almost every country. Never did we have such a setup. The toilet is in what can only be described as a shower stall IN the cabin; the shower stall is also IN the cabin, as is the sink. The only privacy you have is a curtain between you and the bed. (3) The cabins are very small--even the balcony cabins are claustrophobic; I am 5'4", and my feet were hanging off the bed every night. We've sailed in everything from an inside cabin on Carnival Liberty to a suite on Celebrity Reflection. Never have we been in such a tiny space. (4) There are a lot of different entertainment options after dinner, but they are much too small to accommodate the number of passengers trying to get in. (5) The check-in appointment for embarkation was not even necessary. The lady at the counter checking us in had no idea what I was talking about. We sat in this huge gym-like room with about 4000 other sweaty people for an hour and a half waiting to board. Disembarkation wasn't much better. We've sailed from Pt. Canaveral before and not had such issues. (6) The food on the Breakaway was MUCH better than the Epic. For example, we suggested to the friends we brought with us that we not miss the "Seafood Buffet" night, because on the Breakaway it was amazing with lobster tails and crab legs and all other kinds of seafood. How many ways can one cook shrimp anyway? (7) The ship wasn't nearly as clean as it should have been. The public bathrooms only seemed to get attention when people complained. I complained twice. All in all, we were very disappointed in this ship Read Less
1 Helpful Vote
Sail Date: January 2018
We chose this ship because we wanted to go to Jamaica and the Cayman Islands. We flew into Orlando and took the Go Port Canaveral transfer package from airport/ to hotel/ to the ship/ to the airport. It was an easy process. It took ... Read More
We chose this ship because we wanted to go to Jamaica and the Cayman Islands. We flew into Orlando and took the Go Port Canaveral transfer package from airport/ to hotel/ to the ship/ to the airport. It was an easy process. It took about an hour to get from the hotel to the port. IMPORTANT TIP: To speed past much of the line, find the elevator. It drops you at the top of the stairs! At that point, it still took 45 minutes to get on the boat. So, any shortcut helps! We stayed in a mini suite on the 13 floor. This was a good location, as it was a short 2 floors up the stairs to the pool deck and buffet. The gym was up one deck. The room was very strange, as many reported. We adjusted without much problem. There was a lot of storage space and closet space. However, electric outlets were sparse. They were located under the cabinet opposite the bed. Not very convenient at all. Bring your own body wash and shampoo. They have some stinky herbal stuff that was short of disgusting. And lady's, there is no conditioner!!! Bring your own. Last year we were in a suite on the Dawn, and had some awesome Bvlgari products. This is our 3rd Norwegian cruise. This was our worst in terms of service. We had the drink package. It was hard to find a bartender that was attentive or not rude. No one smiled. They seemed annoyed to be there. We never experienced that on other ships. We were in Spice H20 most of the time during the day. Finding waiters was difficult, at best. We waived, yelled, etc.. to get their attention (when there was one to be seen). They would wave and then make their way after 5 minutes or so. Again, annoyed to be there and no smile or friendly words. The restaurants were OK. The menu never changed, so if you wanted variety, you needed to try another entre or go to a specialty restaurant. NOTE: We usually dress up for dinner and got great service in the Manhattan. However, we ate in Cagney's twice- both times the service was without a smile. The experience in Teppanyaki was good. It was entertaining. The food was just ok. I had steak. It was under seasoned. So was the rice. My wife had shrimp and scallops. The scallops were very fishy and seemed undercooked. The Garden Cafe was fine, however, many of the "American" dishes were far from tasting that way. I think they need to invest in an American cookbook, because American staples should look and taste accordingly. Pool Deck- get there early and reserve a spot, or you may find slim pickings on finding chairs- especially at Spice H20. We like being in the hot tubs. One day they were very hot, other days cool or luke warm. No consistency. Entertainment- I thought Norwegian was supposed to be "freestyle"? There were many venues that required reservations. Even tenders? We reserved the Burn the Floor show several months in advance. Upon boarding the ship, we had a letter in our cabin that said we were bumped, and rescheduled to another show (on the last night of the cruise). Not cool. Also, we paid for premium seats for the Cirque show and were seated upstairs. We didn't get what we paid for. The show was outstanding, but we got the bait and switch. The Epic Beatles were also very good, however, get there at least an hour early if you want a chance at getting to sit down. The bartender is not very friendly in there either. We got into the dueling piano bar, which was OK... I've seen better singers. We never were able to get tickets to Escape the Big Top. This ship is big and crowded. Tours- In Jamaica, we went to Dunn's River Falls plus the VIP Beach tour. This was a very good experience. In Cayman- we went shopping and went to a restaurant and had lobster tails for lunch. When we returned, we found many people who reserved tours had them canceled due to rough seas. We decided not to go to the private island. The tender reservation schedule just wasn't worth the hassle. We heard there wasn't much shade, the food wasn't very good and the beach was crowded. Glad we skipped it. Next time, we will be more selective to not book cruises with more than one tender. Gym- The gym had plenty of equipment and machines. However, there were no towels the first few days, which was annoying. Also, no attendants there. Maid- She was great, pleasant, smiling and very friendly! We tipped her extra! All together, we like Norwegian, but this trip just seemed like less service and less for our money. Maybe that's what you get with the bigger ships? We still had fun and made the best of it. It just wan't for us. So, we won't be cruising on the Epic again. Read Less
Sail Date: January 2018
I chose the Epic after learning of the high marks for entertainment. I had recently been on a Carnival cruise in October and the entertainment was nothing to rave about. I planned this trip with 9 other women. Some had been on cruises ... Read More
I chose the Epic after learning of the high marks for entertainment. I had recently been on a Carnival cruise in October and the entertainment was nothing to rave about. I planned this trip with 9 other women. Some had been on cruises and some were first timers. We were all over 60. This was the largest ship I have been on and I found it relatively easy to navigate - signs indicating which direction for odd and even room numbers were plentiful. As you exited the elevator there was always a map indicating what was on that floor. The food was excellent! We celebrated a birthday in LaBistro and the waiters were so accommodating and made it a very special evening. The shows were truly awesome. The Epicurean Cirque Dreams was worth the extra charge. If you go on this ship don't miss it. As far as the rooms go, they are very tight quarters. Lots of places to store your stuff but not much room to maneuver - a balcony was a help. I had a concern about the layout of the bathroom but we just pulled the curtain across when one of us was using the shower, etc. The sink is in the main room and there is very little light above it but we managed. Because of the hurricane damage to our original ports we ended up going to Jamaica and Grand Cayman. We hired what turned out to be a great tour guide in Jamaica. We wanted to go to a beach fairly close to the cruise terminal and it was fantastic. Our tour guide (Michael Foster owner of Royal Jamaica Tours) was professional and knowledgeable about his country. He spent the day with us and took us to a wonderful beach which was delightful. Food and drinks served to us on the beach which had maybe a dozen other beach guests. I would highly recommend his company if you want a private tour of this island. We opted to do a Norwegian operated excursion on Grand Cayman. It was a bus ride to the White House beach. I would not recommend this excursion. The beach is very small and the pool was not heated. The pool on the ship which was for adults was very warm but impossible to find a chair to lounge on. I would definitely go on this ship again - food and entertainment were epic! Read Less
Sail Date: January 2018
We were looking forward to our first NCL cruise for a year and can say (among many others we encountered who echoed the same sentiment) that we will not be returning. The Norwegian Epic had it's bright spots, but overall we were more ... Read More
We were looking forward to our first NCL cruise for a year and can say (among many others we encountered who echoed the same sentiment) that we will not be returning. The Norwegian Epic had it's bright spots, but overall we were more disappointed than anything. Lets start with the ship itself. Embarkation was typical. A few delays, but the ship holds thousands of passengers so some waiting is to be expected. Once on the ship, catching an elevator is almost as difficult as hitting the lottery. NCL really needs to increase the production on these things. If you're looking for a vacation where you never close your wallet, well you've found it. NCL charges for so many things. Most shows, some seminars, games, bowling, any offered classes - it's all extra. This is in addition to the restaurants, which some are not only an initial fee, but the menu is also a la carte. The Garden Café (buffet) seating is ample, but the food was often cold and average. O'Sheehans turned out to be our favorite spot. The drink prices and drinks themselves throughout the bars were highly inconsistent - we got the same drink for 2 different prices and two completely different tastes within half an hour one day - one $3+ more than the other. You're charged $17+ for a 6 pack of water, which the crew then confiscates from you upon returning from certain ports. Totally logical. You're required to have a ticket for even the complimentary shows, and making reservations for tendered ports is definitely encouraged. NCL's highly touted 'Freestyle Cruising' is actually quite regimented and limiting due to this setup. The pools are very small and narrow, deck chairs were consistently reserved with towels beginning very early in the morning, and the crew stacked them up relatively early in the evening. The shops, art gallery, and sundries shops have all the typical cruise items. The ship overall was HOT everywhere other than the 5th floor. Our stewards were very friendly, fast, and attentive. They kept the cabins very nice. We went to the Svendka Ice Bar which is open in the evenings with reservation, costs $23+ (entry fee and 2 drinks included), but is definitely fun to see. There's things to do on the ship, but at the same time, there's not really a lot going on. NCL really just counts on spending money at the bars and specialty restaurants as your entertainment. Let's talk about ports. Our first port was NCL's private island, Great Stirrup Cay in the Bahamas. The beach was nice enough, but it's really the only thing to do, which is great if you're looking forward to a beach chair and swimming all day. There is a small straw market which takes about 15 minutes to see the entire area, and a complimentary bbq or taco lunch. Past that, you have to pay for anything else. This is a tendered port, so be sure to get in line on time. Guests of The Haven are also given preference over the rest of us cruisers and taken to the front of the line regardless of how long others have waited. Our 2nd port was Ocho Rios, Jamaica. Corporate NCL seriously needs to walk thru and see the condition of this port. We docked at a pier which appeared to be an old dilapidated freight port. We then had to walk a good 20 minutes down a mountain on a crumbling sidewalk full of holes, trash, beggars, congested with speeding drivers, locals handing you 'gifts' and then demanding money, locals attempting to take you for a ride/tour, physically grabbing and holding onto your arms and hands, and offering/attempting to sell all types of drugs and stuffing small bags of them into the peoples pockets who made the mistake of buying whatever the individual was selling. The word 'No' is totally disregarded by the residents. Once you finally reach the town, you find a downtown that is filthy, crowded, more narrow sidewalks, stores full of cheap trinkets, and locals who stand out front and harass you to buy something. To top it all off, Jamaica was under a State of Emergency and Travel Advisory during our trip due to crime, which NCL conveniently forgot to mention. We turned back within an hour. 90% of our ship was also returning due to the same thoughts about Ocho Rios so at least we could travel in more of a pack for safety. NCL needs to remove this stop from their itinerary immediately. It is not somewhere visitors need to be. 3rd port was George Town, Grand Cayman. No complaints. A very nice port town, ample shopping, nobody bothering you, clean, beautiful water, and lots to do in addition to shore excursions. You're on a tender here also, so arrive in ample time. 4th port was Cozumel, Mexico. Cozumel's water was clear in spots. We docked at 1 of the 2 piers and the better shopping seemed to be to our south, we just chose not to take a taxi. The shops were clean, but not much variety. More locals bothering you to come into their stores and the agent prior to getting back onto the ship snatched a fellow passengers money out of her passport when checking ID's, attempted to hide it, then claimed it was a joke, but this port was still a monumental improvement from Ocho Rios. Onto our mini suite cabin. The Epic's staterooms have a 'Wave' design and it just doesn't work in all the rooms. The beds were at the front of this room and were practically in the bathroom area. You could lean over and wash your hands in the sink. The beds can't be separated further than 6 inches because they are locked in a curve, the bathroom and shower are across from one another on either side of the room and the sink is outside of the bathroom area. The shower and toilet are separated from the rest of the cabin by a curtain with the sink and mirror outside of the curtain. The bathroom is small, beyond small. We had 3 cabins - all in one day! Our first cabin the air conditioning barely cooled, but the main problem was the cabin flooded in the very early morning hours due to something going wrong in the wall from the neighboring cabin's plumbing. We had a temporary cabin in the afternoon which was a regular balcony cabin. Due to the wave setup, this room was very small - spring for the mini suite. We were then moved late that night to another mini suite where the air worked and the beds were at the end of the wave by the balcony doors, which was WAY more efficient. And this room didn't flood! The Head Guest services manager did rectify the entire bad situation which we were satisfied with. The room itself is decorated in warm tones with mahogany and plentiful storage, the balcony is larger than most ships, so the appearance is nice, just not so much the aesthetics. We wanted to love this ship and this line. Unfortunately, NCL misses the mark and they're not worth spending the money on. At least the Epic sure isn't. They're trying to be luxurious, but have yet to master simplicity. First cruise with NCL, last cruise with NCL. Epic fail. Read Less
Norwegian Epic Ratings
Category Editor Member
Cabins 4.0 3.7
Dining 4.0 3.8
Entertainment 5.0 4.0
Public Rooms 4.0 3.8
Fitness Recreation 4.0 3.9
Family 5.0 3.9
Shore Excursion 4.0 3.5
Enrichment 3.0 3.3
Service 4.0 3.8
Value For Money 4.0 3.5
Rates 4.0 3.7

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