2 Helpful Votes
Sail Date: July 2018
Everything about this cruise was fantastic from booking to the finish. We had excellent service in every respect, even offered an upgrade to mini-suite for a small fee. The embarkation went the smoothest of any cruise we have ever been on ... Read More
Everything about this cruise was fantastic from booking to the finish. We had excellent service in every respect, even offered an upgrade to mini-suite for a small fee. The embarkation went the smoothest of any cruise we have ever been on and the debarkcation wasn’t just as smooth. The restaurants were super and the shows were broadway quality. Ports of call were totally amazing with the only drawback being that the ports was a little far away in two places. If you are interested in history then this cruise can satisfy all of your wondering about such places as Pompeii, Rome and Pisa. These were bucket list places for us and we are so glad that this cruise could reach so many in one week. All this not to mention the resort areas of Cannes and Palma De Mallorca! What a treat to be able to experience to much in such a short span of time. Recommend this cruise and company to anyone! It will be hard to cruise wot(any other cruiseline now. Read Less
5 Helpful Votes
Sail Date: July 2018
We booked this ship for the itinairy and because of the reviews. It’s our 7th cruise. We cruised Royal Carribean ( Allure, Oasis, Quantum, Jewel) Norvegian Getaway, and Canival. We are a big family with 4 kids ( 13 to 19) we love this ... Read More
We booked this ship for the itinairy and because of the reviews. It’s our 7th cruise. We cruised Royal Carribean ( Allure, Oasis, Quantum, Jewel) Norvegian Getaway, and Canival. We are a big family with 4 kids ( 13 to 19) we love this ship. Stateroom are very well organise, lots of storage it’s impressive. The variety and quality of food is remarkable at the buffet best we had. In the main dining room we had great and fast services but we usually arrive around 6:45 pm if you plan to eat after 19:00 it get more busy and services take more time. We love the shows very good and divertising, the magician is so good, we saw free shows every night and enjoy ourself. My 17 years old son loved the teenclub we did not see him the hole week. We try every activities on the ship. We can not say a bad thing if you planned in advance what you want to do and arrive when it begins you never have to wait long line except for the waterslide with tube because the have to size of tube and not much of them but this is very fun. This ship made a priority on clean hand to avoid getting sick and we appreciate that no need to bring extra Purel at the table because the have extra disinfectant in the buffet. Any time you reenter the ship “washy washy lady are there”. Every people working on this ship is very nice, helping and smily. There is a very good “vibe” on this ship good music all time on the pool deck not to loud and we never feel it was crowded on this ship. Lots of chairs on the decks. You can always find a place to sit compare to Getaway. Best gym ever, good machine weighs ...it get busy cause it so good. Everything seem to be planed to facilitate our live there. Easiest way to get a tender is to go at the guest services not on the TV or cruise app. No confu sion or long wait in line to get off of the boat . It was a breeze each time no stress compare to all our other cruises. We did all port of cruise on our own. We walked to Palma (45 minutes) but saw nice bikes to rent just out of the ship that could have been a good idea because there a bicycle path next to the sidewalk from the boat to the city or you have the bus just there also, in Canne we went to the public beach ( 30 minutes walk 16 euro for two chairs and umbrella) Rome, Sorrento and Naples we hired driver from Private tour in Italy with Domenicco very good company. In conclusion we love, love , love this ship. Don’t hesitate. Read Less
2 Helpful Votes
Sail Date: July 2018
Had a wonderful time celebrating my 60th birthday with wonderful crew who made us feel home & special everyday. The food was excellent & the ship has a lot of dining options. I was just disappointed by the check-in crew. ... Read More
Had a wonderful time celebrating my 60th birthday with wonderful crew who made us feel home & special everyday. The food was excellent & the ship has a lot of dining options. I was just disappointed by the check-in crew. They were in a hurry & did not even explain to us that we have UBP. If not for one of our pool waitress Rizalyn who told us when we ordered from her we would not know that we have UBP The shore excursions was a bit pricey for the value offered. We were also not given enough free time on our own especially we were with people that was on level 1 choice, people with mobility issue . The tour escort left us behind & we had to take a cab to go back to the ship. The item we left on the tour bus was also not returned back to us. We had asked the guest services twice just to check but it was not turned in Read Less
Sail Date: June 2018
ship was very good balcony cabin 8199 deck eight, some cabin are restricted view down to water or enclosed panels etc, this cabin was perfect the balcony was largest we have had, (one chair and one chair reclined and a small table) we were ... Read More
ship was very good balcony cabin 8199 deck eight, some cabin are restricted view down to water or enclosed panels etc, this cabin was perfect the balcony was largest we have had, (one chair and one chair reclined and a small table) we were the right hand of the ship, only issues were every morning when docking at 5.30/6am we were awoken by the engine thrusters (every morning), the toilet was to the right hand side of the door shower on left but sink (which was tiny en-suite sink) was in the room - this allowed me to shave whilst my wife had a shower ( gave us extra time we looked at positives but prefer traditional bathroom styles of other ncl ships. the sofa was next to the balcony. The ship is noisy throughout ( o'sheehans has bar on one side the restaurant on the other but a main walkway for the ship through the middle, there is ten pin bowling going on , pool tables and air hockey , everyone shouting to be heard above the noise ,the atrium has noise coming up from its level to osheenans ( i normally love eating in here on other ncl ships but the noise was unbearable - the garden cafe ie canteen was a lot quieter) taste was good but Manhattan was best quieter and relaxed, although twice in the week there was piano etc entertainment - we went specifically for this but we couldn't hear any entertainment for everone at other tables shouting over the top of the music to there friends at the same table , ( if you go for music and entertainment you should listen and be quiet and allow others to listen - if you want to eat and talk go to TASTE RESTAURANT ON THOSE NIGHTS, this was another noisy un-relaxing meal on the epic something they are good at. there was never any problem getting drinks at the bars, there are lots in a similar area if some are busy go to the next. the lifts are unbearable we walked up and down stairs all the time. if you did get a lift you are sure it will stop for people getting in or out at every floor. i have never know lifts to be so busy on any of the other 9 ships we have been on, the ones at the front are the worst. The sunbeds - well on the sea day a member of staff was asked if there were any sunbeds - he proceeded to point to the sunbeds with towels on them and laughed leaving the customer exasperated ( not the best response) he could have said there were over a hundred sunbeds up on the quiet deck ( deck 18) using the stairs from floor 15 at the garden cafe entrance ( this seems to be an unknown area as it was empty most days and although there are no bar areas serviced by waiters and also infused water available. rattana sunbeds with cushions and rattan cabana style sun beds. ( i don't think i should have said about this area as it wont be quiet anymore but i think it should be advised to guests as an option on sea days when thery are standing around without beds the entertainment was good Beatles in main theater 1st night, then in the cavern most nights. cirque show was superb we went at 7.45 waited to get in at 8pm and were given ringside seats best seat in show, we said we didn't want to hurt our necks looking up and would prefer balcony seats, the staff were shocked and said these were excellent seats and they were correct ( pay extra for ground floor seats show was right in front of us and you felt like you were in the show. Barcelona - hop on hop off bus - 3 routes. Very good system. There are a couple of companies so make sure you get on the right bus on and off. We enjoyed la rambla wandering at fruit/fish market. Squares, arc triemf, familia catheral . bought copy designer bags they were asking 85 euros, we paid 15 euros, we bought two large and one smaller prada, and gucci 15 euros eack. stick to your price, i just said that was all i was paying and they knew i had their bottom price ( local bar tender told me not to pay more) i walked away at watched bottom price was 50 euros for fully automatic rolex, omega etc they are still just a cheap watch with a copy name it might not even work the next day no warranty etc , not worth taking the chance Naples -Positto Pompeii,Sorrento Amalfi coast, used a normal taxi at port, two couples 150 euros per couple we didn't know the couple he got two others to join us ( driver was Angelo - he was superb very relaxed and informative) buy tickets prior online for pompei, we were 8 people from the front and took 25 mins to get in, there are two ques on for paying in (middle line) and tour guides (left line) the ticket seller booth takes 3 tour guides to every one paying visitor, the line to the right has its own ticket booth this is for online pre paid vouchers, ( best option). there were hundreds behind us and it was very very stressful paying ( not a good experience you had to physically push your way to the desk. (buy o ticket online to avoid stress. Rome - buy ticket at newsagent ( birg ticket) across the road from the shuttle drop off point at the roundabout. Follow the road parallel to the sea to train station (easily walkable 10mins well signed. put ur ticket it in green machine at train station before boarding slide to left and it will stamp - validate it, u then use it all day on trains underground and buses 12 euros all day travel. We dont use public transport and found it easy to use ( we asked locals a couple of times and they were very helpful- seems daunting but all train stops are marked above the train doors, and they announced the stops. Stops also say colosn and trevi fount etc easily recognized. Florence €19 return leaves 12mins past hour. Takes 1hr 20mins . We went from liverno station ( cruise shuttle €15 euro each) we missed train so we went via pisa. Got off train caught bus for 2 euros, same back to station then train to florence took 1hr. Train back at 3pm plenty of time 1 hr 10 mins back, there is no 4pm train back so 5pm train would be to late for shuttle back it stops at 5.45pm Freinzi Smn station ( ie florence is end of the line ) not the freinzi station stop before. Cannes- cant get off ship till 10.30am tender if u haven't book a tender. ( worth booking - if its to early for you, don't turn up just go after 10.30. noddy train at end on tender dock. 10 euro per person lasts 40/45mins . You get audio and a little bit of an idea of where is worth a visit. We had a walk up the oldest street and a look in general shops. Coffee and cake. Spent a relaxing 3.5hrs then back to ship Palma - shop shuttle 15 euros per person return but the taxi is 10 euro total for 4 to city centre ( cathedral ) same back. (i think ncl are a big bit cheeky charging 15 euro per person, we were two people and saved 10 euros and got taxi to where we wanted and got taxi from where we finished, no unnecessary waiting or walking (taxi best option) Cruise port to bcn airport terminal 2 - taxi 39 euros set fee (20mins) overall the itinerary was good, the staff were friendly and helpful, the ship was bearable very big and lots going on but to noisy at meal times. i think they are trying to get to much in every space, mostly to make more money and the tours and shuttles are extortionate, look online for private companies or get a taxi you will save money . do your home work Read Less
6 Helpful Votes
Sail Date: June 2018
We chose this cruise because of the great itinerary, going to places we have never been and wanted to visit. This cruise offered two locations for embarkation, and we chose Rome. There were several places that we wanted to visit in Rome ... Read More
We chose this cruise because of the great itinerary, going to places we have never been and wanted to visit. This cruise offered two locations for embarkation, and we chose Rome. There were several places that we wanted to visit in Rome and this gave us the opportunity to arrive in Rome a few days early and spend some additional time there. The City of Rome is actually quite a drive from the cruise port so using this as one of our ports would not have allowed enough time to see everything that we wanted to. The cruise port here in Civitavecchia had just opened so everything was brand new and the process went very smoothly. There also were not as many people embarking here as in Barcelona. so we were able to avoid the crowds. The ship was a bit different than others that we have been on. but there were no major issues. The toilet was in it's own little closet, as was the shower which was on the other side of the door of the cabin. The sink was in the room. The bed was comfortable for my husband and myself, but could be a problem for a tall person. There was plenty of storage in the cabin but very little walking room. One thing that we missed was a walking deck that went around the outside of the ship.There was a small "track" that went up and down one side of the ship on one deck. The upper deck and a few small pools, hot tubs, waterslide and climbing wall. The Garden Cafe Buffet was our choice for breakfast each morning and the food was excellent. We had a promotion for 3 nights of dining in the specialty restaurants and the food options offered were excellent. The regular dining room did not seem to offer very interesting options. The entertainment on the ship was very good, though several required reservations. This was a very enjoyable trip and I would highly recommend it. Read Less
3 Helpful Votes
Sail Date: June 2018
Family and Friends Cruise! Epic is Very beautiful ship. There were a lot of hidden fees on NCL. They charge you extra for almost EVERYTHING! Cabins were nice but very small. There was Barely enough room for two people to share the ... Read More
Family and Friends Cruise! Epic is Very beautiful ship. There were a lot of hidden fees on NCL. They charge you extra for almost EVERYTHING! Cabins were nice but very small. There was Barely enough room for two people to share the cabin. Not enough room in the cabin to pass by one another. The balcony was a nice size. The food in the buffet was bland and nothing exciting. Basically had the same thing over and over. They had hand sanitizer which is a plus! The food in the regular dining rooms was just okay. The food in the Specialty Dining Restaurants were good and of course they charge you extra for those. The drinks were average. The entertainment was so so. The music and the DJ's were okay. Love all The excursions that we chose but they were very very EXPENSIVE! Embarkation and Debarkation was very fast and efficient. Read Less
1 Helpful Vote
Sail Date: June 2018
Please don’t listen to the bad reviews and go find out for yourself how amazing the ship and the staff are. Embarking and disembarking g the ship was very well organised and relatively quick. The ship is beautiful I don’t think ... Read More
Please don’t listen to the bad reviews and go find out for yourself how amazing the ship and the staff are. Embarking and disembarking g the ship was very well organised and relatively quick. The ship is beautiful I don’t think we got to see it all in one week to be honest. The food is tasty and the steaks are amazing. Definitely take the drinks package if you take a drink or you could run up a hefty bill. There is definitely no skimping on the alcohol and the variations of cocktails,spirits and beer are exceptional. There is entertainment morning until night, but the professional shows are amazing and need to be seen. There’s not one show you won’t enjoy! We had an inside cabin which was spacious compared to some I have been in, however looking back I would prefer outside or a balcony as inside can be very dark. Our room was spotless thanks to Michael looking after us in room 9019, such a friendly member of staff and always there. The staff are all excellent and always had a smile or conversation for guests. They all work very hard to keep guests happy and ensure excellent service.. We met some amazing people from all over the world and had a ball. We will definitely be cruising again with NCL ☺️ Read Less
1 Helpful Vote
Sail Date: June 2018
This was a fun filled birthday cruise for me. Our Cabin Stewart, Karin was the best. The cabin 13182 smelled moldy and sour. Karin did everything he could to clean and get rid of that unforgiven smell. Excellent job! Overall we ... Read More
This was a fun filled birthday cruise for me. Our Cabin Stewart, Karin was the best. The cabin 13182 smelled moldy and sour. Karin did everything he could to clean and get rid of that unforgiven smell. Excellent job! Overall we enjoyed ourselves however we tried over and over again to book another cruise but the Next Cruise person was not in the office and never returned the four calls with messages that I left. The shows were excellent and so was the food. NCL Epic, please make sure that your public restrooms are cleaned and working properly. Also, I found that during breakfast some mornings the boil eggs were over 2days old. The grapefruit slices were our favorite for morning breakfast. Another enjoyable thing was the morning stretches and Abs workout. I wanted to get a massage for my neck and shoulders daily for twenty minutes but the Spa could not acomadate me. Overall, wonderful cruise. Read Less
5 Helpful Votes
Sail Date: June 2018
The on board entertainment with the barricade boys (scott, pail, austin and lee), andrew derbyshire, and phillip (amazing voice and talent) in pricilla queen of the desert a long with burn the floor dance review we spectacular. 5 stars ... Read More
The on board entertainment with the barricade boys (scott, pail, austin and lee), andrew derbyshire, and phillip (amazing voice and talent) in pricilla queen of the desert a long with burn the floor dance review we spectacular. 5 stars ⭐️ across the board. Saw some shows multiple times. They even changed a show for my 11 yr old daughter. Truely 1st class people. the rooms were clean and the food was excellent. The cruise staff was courtesy and friendly. the ports of call were breathtaking. In 7 days we saw Italy Read Less
1 Helpful Vote
Sail Date: June 2018
I chose this cruise because of the ports. I've always wanted to visit Rome and this provided the opportunity, and then some. My only disappointment was that Greece was not one of the ports of call. We were told that we could ... Read More
I chose this cruise because of the ports. I've always wanted to visit Rome and this provided the opportunity, and then some. My only disappointment was that Greece was not one of the ports of call. We were told that we could check in as early as noon, so we left our hotel at check-out time and took a taxi to the port. We arrived around 1 and were in our room about an hour later. This gave us a chance to check out the buffet and ship while waiting for our luggage to be delivered to the room. Our room was nice. It was small, but my husband and I did not find ourselves tripping over each other. I worried about our room being noisy because we were next to the steward's closet, but it was fine. We were out of the room most of the time and when we returned, we were too tired to notice anything. We took the time to book activities/shows for the week and found lots more activities than listed online. We booked the Beatles show for the first night and had a great time. Day 1- at sea Took the time to unpack, explore the ship and relax. Also reserved dinner at the Manhattan Room and a show for that night. The Manhattan Room was a nice experience. Food was good and arrived in decent time. Day 2 - Naples When we left the ship, there were lots of people offering taxi service and it was expensive. After walking a little further down the dock, we saw a bus tour company that took us to Pompeii for about 15 euros/each. The trip to Pompeii was relaxing. Views of farmlands and the ocean. Something I am not accustomed to seeing. We did not purchase tickets ahead of time to get into Pompeii to see the ruins, but the line was very short, so there was no problem. We also did not purchase a tour, but regretted that decision. We walked around the entire city, but had no clue about the historical sites aside from reading placards. I think we logged about 18,000 steps though. Upon returning to Naples, we walked around the city and had pizza in a small restaurant. Day 3 - Rome This is the day I looked most forward to. I planned to see the Colosseum, Vatican, Spanish steps, Trevi Fountain and anything else I could see. First of all, the tourism industry was on strike and our bus ride into Rome was canceled. We took the train into Rome and used Google map on our cellphone to find the Colosseum. I purchased tickets online prior to the trip, so getting inside was easy. I purchased a device that was sort of an electronic tour. The audio portion was helpful, but the video was a waste of time because it was too bright outside to see the screen. After enjoying splendor of the Colosseum, we left to find the other sites. I read reviews prior that said it was a waste of time to do the tours because the buses did not spend enough time at the sites, so we opted to find them ourselves. However, we found it difficult to do so, because we just weren't asking the right people. There was a scab-tour company doing bus tours, but they wouldn't give any information aside from the price of their tours. We ended going in the wrong direction and never made it to any of the other sites. We did stumble across a military museum, but that was NOT what I wanted to see. By the time we turned around, it was time to head back. We had to run to catch the train back to Civitavecchia. We caught the train but it had about five delays. We had to run to get the shuttle back to the ship and made it with maybe five minutes to spare. The shuttle driver did not move and were were in full panic until we saw several groups of people running toward the bus. It turned out that many other cruise mates were on that train and were also late. It was a stressful, tiring and disappointing day. After talking to a cruise mate, I discovered that we needed to get off the train earlier for Vatican City. After leaving the Colosseum, we needed to walk in the opposite direction to see the other sites. Sigh ... Day 4 - Livorno Took a train to Pisa with a shipmate who knew how to get around. It was a long walk from the train station, but pretty straight forward. We made it there and walked around for a few hours. We were going to go to Florence, but decided to just hang around Livorno for the last couple of hours and do some shopping. It was a fun day. Day 5- Cannes Cannes was beautiful. We took a ferry from the boat and just walked around sight seeing. We did not stray very far from the waterfront where the ferries were located. Walking around, we saw a beautiful cathedral, the location of the Cannes Film Festival and some great sites. The area has shopping for the ultra rich and for everyone else. We found nice shops that had great prices. It was a great experience and an overall great day. There were some ship mates who took taxis to drive along the coast and almost did not make it back in time. Day 6 - Palma de Majorca I didn't know what to expect from this stop, but it was a wonderful city. The first thing you when you go ashore is a castle. It was stunning. There was a flea market of sorts set up in the area. I'm not sure if it was for locals or because of the cruise ship. We spent hours walking around the city and saw lots of cool museums, cathedrals and other interesting sites. It was another great day. We got back to the ship early enough to participate in some activities, pack and have dinner. Day 7- Barcelona We arrived in Barcelona around 7 am and had to leave the ship by 9. It was bittersweet because we missed the ship, but looked forward to staying overnight in Barcelona. Because we had to leave the ship by 9, we got to spend more time in Barcelona. Our hotel was located right on La Rambla and we got to see lots of the city. Our flight did not leave until about 10:45 PM, the following day, so we got about 2 days of sightseeing. All passengers were to report to the ship between 6-6:30. This gave plenty of time to explore the ports of call and enjoy the activities on the ship before retiring for the night. The ship was quite full, but we were able to get through buffet lines very quickly. There were children on the ship, but they were busy with their own activities. I would definitely go on this particular cruise again. Read Less
1 Helpful Vote
Sail Date: May 2018
Went on this cruise for my birthday and my friend birthday. The pools are very small and one of them had barely work. Closed during the afternoon. Leave you with one pool. Music was not very good or the entertainment. They was no ... Read More
Went on this cruise for my birthday and my friend birthday. The pools are very small and one of them had barely work. Closed during the afternoon. Leave you with one pool. Music was not very good or the entertainment. They was no activity around the pool not like the other ships I have been on. It has a comedy club but it was not a comedy club. I should say may 2 nights what ever they had was funny, no comedian. The excursions. You would do better to do it on your on. 1 hour here and maybe 30 minutes there. You do realize that your tour guide gets a commission where ever he takes you, right? Oh, paid for transportation from airport to the boat. The guide just takes off and says follow. Well we got lost. Check 21 buses. Ended up taking a cab to the port. Extra charges. The staff is not friendly. Beware. Read Less
4 Helpful Votes
Sail Date: May 2018
My sister and I chose NCL because we have cruised the line before (GEM-East coast) and liked the itinerary - Barcelona, Rome, Naples (Napoli), Cannes, Palma, Livorno. We arrived in Barcelona after an almost 8 hour smooth flight-night our ... Read More
My sister and I chose NCL because we have cruised the line before (GEM-East coast) and liked the itinerary - Barcelona, Rome, Naples (Napoli), Cannes, Palma, Livorno. We arrived in Barcelona after an almost 8 hour smooth flight-night our time, so we slept most of it. Our shuttle pick-up was late. We booked in to the Vasanta hotel—fabulous service and clean rooms. We had pre-booked tickets to explore the Nativity tours of the Sagrada Familia Cathedral (we were given a phone type box to be able to hear the history of the church)---so breathtaking. Before heading back to the hotel, we stopped into a grocery store and bought some yogurt, and bananas and blueberries to have for dinner that night and breakfast the next morning. We were told the hotel would be serving coffee and 'sweets' at 8:30 but we would be checked out by then. The next morning we had a tour with Barcelona City tours; we were picked us up at the hotel and after seeing amazing sites, including, Guell Park, the Olympic rings, we were taken to the ship. Embarkation was quick and easy. Hardly any waiting time. We arrived, dropped our luggage outside for it to be delivered to our room and headed inside to get our room cards. My sister did have to get her photo retaken onboard, as there was some issue on that end. Guest services took care of the matter quickly and efficiently. We overheard a crew member telling another group of people rooms wouldn't be ready until 2PM. We checked anyway and cabin 9053 was prepped for our week stay. Our cabin steward never made an appearance to us, but the room was always well taken care of. CONS: the lighting wasn’t very good for applying make-up, and the bathroom set-up: toilet separated with a smoky glass door, same for the shower and a red curtain to pull across to give a little more privacy. The ship itself is huge: too big. I really missed the lower deck on ‘smaller’ ships where you are able to walk around the entire outside of the ship (was this called the promenade?). The food was delicious as was the service, except finding seating at breakfast buffet cafe was difficult-perhaps because the weather wasnt the best for eating outdoors. One day we took our food back to the cabin because there was no seating to be found. Entertainment: We saw the Cirque show---incredible as was the meal which went with it. Priscilla musical was terrific. The free shows were very good as well. Only booked one excursion with the ship---too pricey otherwise. Italy ports were booked through, Italytours. Each one was fantastic. The driver and guide would take us to a location, give us instructions-either meeting another guide, or when and where to meet after ‘free’ exploring time. Sea Day: We sat outside, until it began raining, went to our cruise critic meet and greet, where cruise senior staff were in attendance. We also participated in the CC slot pull arranged. We didn’t win, but it was fun. Napoli (Naples) port: small group tour of 8, we had a guide named Gino take us through Pompeii. He was terrific, always getting us to the front of the crowd. We stopped in Sorrento-so lovely, where we enjoyed pizza for lunch—so delicious. It rained for a couple minutes then cleared up. Rome: small group tour of 8: we toured numerous sights including, the Coliseum, Trevi fountain, throwing a coin in to one day return (never realized it was so large) Our guide at the Vatican was a lovely lady, though the tour was crowded, most of the time, we were all trying simply to keep an eye on her location and our group. A few times I latched myself onto my sister’s purse strap-I mean, it was shoulder to shoulder, front to back, crowded through multiple sections. We had earpieces to be able to hear our guide speak, but it would cut in and out. We sat and enjoyed spaghetti for lunch sitting at an outside table watching the world pass by. There was a lot of military roaming around with their rifles. One man in our group wanted to take a pic of them, but was told No. Florence: small group of 8 people - our driver and guide was very animated. The guide for Florence was very knowledgeable. We were joined with other small groups touring with the company. We all were given headsets to be able to hear the guide explain everything to us. After that tour, we had time to explore the city on our own-simply beautiful. In Pisa, we couldn’t resist going along with many other tourists and doing a photo op as if we are trying to hold the tower up. Cannes, France: Another off shore tour to Monaco (Liven UP tours). Our tour wasn’t until noon, so we arranged a tender time a few days earlier to get off the ship at 9AM. We then strolled around Cannes on our own. We enjoyed croissants. (I had a list of true foods I wanted to try while visiting countries-each one was always phenomenal). We walked back to the area we were told to meet the tour. Another comfy van of 8 people. We stopped at some lovely look-out points, were given time to tour around the cliff side old quaint village of EZE before heading into Monaco. Time was short because we needed to get back to make the last tender to the ship. We were had a short time to walk around Monaco. We visited the church where Grace Kelly married Prince Ranier, saw the palace, lovely views, and the set-up for the Formula 1 race occurring that weekend. I would love to go back and explore more of Monaco one day. Palma, Spain- cruise ship excursion-we had onboard credits. We were on a large yet comfortable bus. We saw a castle and museum…military were on sight. It looked like it was a photo op for visitors. I noticed some in the vehicles with the soldiers. In Palma, we enjoyed gelato. My choice was a mango passion fruit and my sister had one vanilla and a raspberry. Both were so delicious. Barcelona return-we carried our own luggage off the ship-no issues. Barcelona City tours picked us up-again a smaller group. We went on a tour to Monserrat. We saw a few minutes of the Sunday Mass, and heard the boys choir sing. Stunning views. After the morning tour we, were dropped back off at the Vasanta hotel. We were staying one more night. We checked in, and went to tour more of Barcelona. The woman at the hotel reception was extremely helpful in offering places to go and see, and highlighted the info on the map she provided. We toured the Cathedral-even taking a lift up to the roof and walking on it-crazy and windy, but the views of the city, incredible. We walked the rambla shopping sections, then wandered around other areas in the city. We enjoyed some churros, dipping then in hot chocolate. At night we, went to a tapas restaurant and enjoyed sharing a variety of small items. There were McDonald’s, Burger King, and KFC restauants to be seen. But, come one—you are in Europe. I very rarely eat at those places at home, I certainly wouldn’t in Europe. Give me the authentic country food. You have to live and try it. Most of the people spoke some English, or tried to help. I had taken a few lessons pre-trip, but didn’t really use any of it except thank-you and hello in the countries language I was visiting. I had read many people complaining about cigarette smoke—I cannot stand cigarette smoke, so this worried me a little. There were only a few times I could smell it, and it was never strong. It was a fabulous trip, and I hope to return one day, either by cruise ship or other means. If it is by cruise ship, I will be looking for a smaller vessel. The Epic isn’t the ship for me (though if it was the only option available for the itinerary I wanted, I would cruise on it again-it's not a bad ship, just too big-I am a gal from the country-I like my space), but it may be for you. Happy sailing!!! PS- heard pre-trip lots of talk about theft. I didn't experience anything, but was always alert, carried my purse crossbody style in front of me. Plus it was an anti-slash bag and had two zip sections I was able to clip shut. Difficult even for me to get into, but well worth the piece of mind. Read Less
2 Helpful Votes
Sail Date: May 2018
I chose this cruise because my friends had never been to Europe and this offered a great itinerary which includes highlights of Italy, Spain and a little bit of France. Since this is their first Meditterean cruise the 7 day trip is just ... Read More
I chose this cruise because my friends had never been to Europe and this offered a great itinerary which includes highlights of Italy, Spain and a little bit of France. Since this is their first Meditterean cruise the 7 day trip is just right. In addition, The Epic cruise ship is one of the better ships of Norwegian because I ve been cruising with Norwegian since 2000. The staff at Norwegian is wonderful. They are friendly, and very professional. We also booked a Mini Suite and very happy with our accommodations. Our room is always clean and tidy. They offered great variety of food at the buffet and enjoyed the fine dining at their restaurants. The food is excellent and everyday it offered different choices. I was really surprised with the entertainment. (Priscilla and Burn the Floor).They had shows that are well done and well prepared. Almost like a Vegas show. There's so much to do on the ship. The excursions were great as well ! Read Less
3 Helpful Votes
Sail Date: May 2018
My friend and I have always talked about going on a cruise together. She couldn’t have picked the most perfect cruise ship, Epic. I truly can’t express my utter gratitude to the crew of the Epic, I felt like family and was treated ... Read More
My friend and I have always talked about going on a cruise together. She couldn’t have picked the most perfect cruise ship, Epic. I truly can’t express my utter gratitude to the crew of the Epic, I felt like family and was treated as such. Everyone was so heart warming, kind, helpful and everything else in between. I loved seeing their smiles, and being greeted throughout the ship. Dominic, who cleaned up our cabins, always greeted me with a smile in the morning, And for me a smile brightens my day, I truly appreciated everything he had done for me. The entertainment crew on the ship was top notch!!!! I have never had so much fun!!! Personally. I am not a very outgoing person, but this trip, I had a complete blast. Between the game shows, bingo, karaoke, and the themed dance parties, I have never felt so alive. lol I truly appreciate Andres and his entire team for making this trip unbelievable. I can’t remember everyone’s name, but Lester, Ruby, Manay( spelt that wrong) and everyone else hold a special piece in my heart. I will always remember their enthusiasm and warmth. And even walking around the ship and them to remember me made my day. Honestly, they made a wonderful impact on my me. I decided to to go the spa. The best decision ever!!! Everyone was fantastic!! I felt relaxed, pampered, and completely refreshed. They are amazing people!!! I want to thank everyone for making this the most amazing experience ever!!, I am planning my next cruise for 2019 on the Epic!!! Read Less
2 Helpful Votes
Sail Date: April 2018
This was my 10th cruise, first on Norwegian. I have to say after reading some of the reviews I was not very happy with my choice. But I had a completely different experience then most. I really enjoyed the Epic. I did not find any of the ... Read More
This was my 10th cruise, first on Norwegian. I have to say after reading some of the reviews I was not very happy with my choice. But I had a completely different experience then most. I really enjoyed the Epic. I did not find any of the staff to be rude, most had a smile on their faces. We never had any problems getting drinks from the bar either. We enjoyed the shows, you just have to remember to make reservations. We made ours 30 days before sailing. I can't speak of the specialty restaurants as we did not eat at any of the paid one's. But I found the Manhattan restaurant to be very nice and the most we waited for a table was 35 minutes. We enjoyed the club Bliss, it always had a nice crowd and even in the club we had not one problem getting drinks. Embarkment was a breeze we got to the ship around 11am. Not much of a crowd. Was first on the ship. Disbarkment was a breeze as well. We purchased the Norwegian transfer to the airport so we got off the ship around 7am for a 2pm flight. Too early had to wait at airport till 1130 am to go through security. Read Less
3 Helpful Votes
Sail Date: April 2018
My parents were doing the trans-atlantic cruise and continuing on with the Western Med 7 day cruise from Barcelona. I decided to meet them in Barcelona and join them on the last leg of their cruise. I did the cruise pretty much as they ... Read More
My parents were doing the trans-atlantic cruise and continuing on with the Western Med 7 day cruise from Barcelona. I decided to meet them in Barcelona and join them on the last leg of their cruise. I did the cruise pretty much as they like. We did crosswords and soduko each day, tours arranged through the cruise company and ate at the speciality restaurants almost every night. I did embarkation without them. I got a transfer to the port with a private company. It was easy. The driver asked me which dock - but it was pretty easy to see from the roadway where we had to go. There was a massive line snaking around the building outside. I got out and got in the line across the parking lot. It was not till I got to the front that I found out it was just the line for dropping your bags off... I was walking in with my bag since my parent's already had their cabin and I didn't need to wait until 'the cabins were ready'. It was not clear what line was for what. I then joined the massive line in the sun to get in to the building. :( It took quite a while but it was quicker than I expected. I went through security then over to the check in lines. I got my key card and signed in and left my credit card. I expected to have my picture taken and go to the big waiting room like in Miami but after checking in, you just walked right onto the ship. I had expected and dreaded the stupid 'bathroom' setup of the cabin. It was every bit as bad as expected. We managed. The little curtain between the 'bathroom' area and the 'bedroom' gave a tiny bit of privacy. I would usually go there to change. But sound carried. Enough said. I was on the couch which really wasn't that uncomfortable. It was a harder mattress but my back has been hurting lately and it actually did not hurt as much as it had been at home. The storage was very good. My parents had way over packed and there was still tons of room for me coming in. We toured around the ship. The only other ship I had been on was the Getaway (2 times) so I was comparing and contrasting. I liked the layout of the common areas / restaurants better than on the Getaway. It seemed more open and to work better somehow. I really liked the photo area - much easier to get around in it. The pool area was much nicer than the Getaway. It seemed bigger. I geuss its becuase they do not have the ropes course. Would have liked to have tried it again. The climbing wall was much bigger and I did enjoy doing that. There were two outdoor 'buffet' areas which was nice - although we didn't really use them. I think we only ate at the buffet once and that was for lunch. There are tons of options for foods. The gym was much bigger than the Getaway. I didn't use it though since I was with my parents but we did go and look around and look at the classes. Yoga generally runs $12 and spinning and TRX around 25. They did have an option for an all inclusive pass that looked a really good deal considering for 69. Will attach the photo of the flyer if I can. My parent's had a spa pass during the crossing. They found the spa on the Getaway much nicer. We didn't get a pass for our trip since there were so many port days and we would be doing tours. I did go one day in to the spa to get my nails done. It was nice but I was not wowed. Could have been the lady I had - she just rubbed me the wrong way. That night we ate at Cagney's. It was good as always but I am not as wowed as I would have liked. The next day was our only sea day. We did more exploring, got crosswords and soduko from the library and maybe napped a bit ;) We did the Cirque show that night. It was phenomenal. The food was good but the show was just jaw dropping. I thought it was well worth the money. You are put at tables with several others that face like spokes to the centre where the show happens. They mostly perform at a higher level so I think that any seat would be good. We had great conversation with our table mates even though we are all pretty shy. We had tours booked all the other days. I will review them under the individual ports. All were great. I am not as big of fan of tours as my parents but it was their cruise. First off, you have to go sit in a room where the guy up front calls tours. People don't listen and they go up to the front to ask him time and time again what to do. Very annoying. I think this could be managed better - perhaps maybe with better explanations right from when you get your tickets to the tour. That was actually one of my big frustrations - the tour overview on the website gives you very little information about what the tour will actually be like. How long will you be driving, in what sort of bus, how much time will you spend where... I did not go with them to Florence becuase I could not face the thought of spending 2 hours on a bus. I explored Livorno instead and I think that was the best decision I made the whole trip. Livorno was just lovely and I didn't have to sit on a bus for an hour and have some tour guide drone on about this and that. We cancelled our trip to Monaco and Monte Carlo. My Dad was not feeling well so my Mom and I explored on our own. So glad we did as I again enjoyed the freedom of exploring on our own. During the rest of week we ate at: Shanghai's (great service - food was good - but I am from a small town with Americanized Chinese food so anything other than chicken balls is great to me). The Manhattan Room - food was good. The Burn the Floor cast did a show in the middle but I swear the sight lines are terrible from everywhere with those great big pillars so it is more an exercise of frustration trying to watch them. Teppenyaki - our chef was fabulous and he entertained us all dinner. The food was very good too. Not healthy with the amount of butter he used - but very tasty La Cucina - This restaurant is in a very weird location. You go through the buffet to the back and then down the stairs. The views are great from almost every table I could see. I was very annoyed here however. This couple with their baby arrived just before us. They were taken to their table. They came stomping back and said 'there is no way this is happening, we will not sit there...' and on and on and on. The hostess came back for them and they headed back. They had a table right by the window. We were seated afterwards in what was to have been their table. Still a fab view but a bit away from the window. The manager came over and sucked up to them. It was sickening to see. They got our table becuase they were rude and demanding. It spoiled my dinner a bit but I suppose we could have kicked up the same fuss as they had. I ordered chicken here. Not my best choice as it was weird. I should have ordered pasta. Le Bistro - my parent's favourite restaurant. I am not as big of fan of french food. But it was very good. O'Sheehans - we ate breakfast here once and lunch a few times. Its not bad. The salad is meh but the burgers are good. The express breakfast is great and comes super quick. Taste - we ate lunch here once and breakfast a couple of times. Its pretty standard Room Service - we ordered the 'free' breakfast several mornings and it worked well for us to get up and out for our early tours. During the week we did not see a lot of shows since we were so tired from touring all day. We did see Priscilla which was very funny. Really enjoyed it. I did not see Burn the Floor becuase I had seen it twice on the Getaway. I wish we had time to see it as my Mom said that it was different (they had seen it on the crossing). So maybe next time. We mostly sat in a quieter area of one of the bars and chatted. One night we ended up in the Bliss lounge when there was ballroom dancing. That was fun to watch. Then there was Kareoke and that was surprisingly good. We also saw a high school group perform. They too were surprisingly good. Be will to do something like that on the spur of the moment and you might be surprised and enjoy yourself. I did the climbing wall 3 times. Its a good wall and I enjoyed that. I know there were many, many other options that we didn't even get to. Live music, Comedians, Howl at the Moon, etc. So much to do! So little time! Disembarkation - my parents had a fairly early flight so we were out bright and early. They set out their bags on the evening before and I walked mine off. It was pretty well organized except when we went over to the buses for the transport to the airport. Everyone panics and wants on the first bus. Holy cow, if everyone would just relax and wait and listen (my dad included), things would work much more smoothly. There were tons of buses there and no one was going to be left behind. One of the frustrating things was the stupid iConcierge app. The account review had things that were not right in it. Several times we didn't understand something, only to go up to the desk (wait in line) and get a printout which was correct. So why can the account review in the app not be correct? The other information in it is so superficial as to be pretty unhelpful. It would be nice to see your reservations and to have a bit more information. The ocean and weather were super cooperative. We had AMAZING sunny weather the whole trip with almost flat seas. I geuss I cannot thank NCL for that though ;) Read Less
3 Helpful Votes
Sail Date: April 2018
The day trips were amazing (although I only went on one of the shore excursions specifically set up by the cruise ship). The dining and entertainment on the Epic was just that...Epic! We were blown away every night by the caliber of the ... Read More
The day trips were amazing (although I only went on one of the shore excursions specifically set up by the cruise ship). The dining and entertainment on the Epic was just that...Epic! We were blown away every night by the caliber of the shows and friendliness of the staff! Pricilla, Cirque, Howl at the Moon, the Tre Amichi, Miro the Magician...all amazing! And the staff were absolutely wonderful. Getting on and off the ship was usually fairly easy, the biggest jam up was the elevators getting up to your room. Not an issue if you are willing to take the stairs or sit and have a drink before heading to your stateroom at the end of your day. Our cabin was comfortable and quiet, and our housekeeper Zanial took care of anything we needed. This was my first cruise and I hope will not be my last. I couldn't imagine it being any better than the Norweigan Epic. Read Less
1 Helpful Vote
Sail Date: April 2018
This was our first trans Atlantic cruise and we were excited to choose the Norwegian shiping line following our amazing cruise on the Norwegian Spirit around the Greek Islands. The Epic in our mind left a lot to be desired. It is ... Read More
This was our first trans Atlantic cruise and we were excited to choose the Norwegian shiping line following our amazing cruise on the Norwegian Spirit around the Greek Islands. The Epic in our mind left a lot to be desired. It is advertised as a quirky boat but that does not account for deficiencies in some basic comforts for e.g. we had a balcony room on the 11 floor and our feet hung out the end of the bed. Other passengers had the same issues, luckily our cabin attendant was able to extend the bed but this resulted in the walkway passing the bed being perhaps 10 inches. The entertainment was fantastic however the Epic theatre was too small for the number of passengers which resulted in passengers booking seats and arriving 40 minutes prior and trying to reserve many seats for their friends. All seating is unallocated. The Atrium was a sad affair, it reminded us of a shopping mall. No pazzaz at all, no staircase, no amazing lighting and a huge projector screen that covered onewall. No view of the ocean and once again too small. Extra chairs were brought from other areas howeverthese impinged on the thoroughfare. The Garden cafe had a large amount of open areas and the food overall was good. This was the only area from where you could see the front of the boat. Only the Haven passengers had access to the front deck. It was easy to embark and disembark the ship at all ports except the first port when too many passengers were squeezed into one area for disembarkation. A large number of the crew seemed to be in training and were not sure in their roles, however most were friendly. The itinerary worked well in relation to days at sea and ports of call. A few other points to note the lifts were extremely dark, two thirds of level 6 is covered by the casino, you cannot escape walking through this area which leads into the Manhatten dining room. Every day this area smells of cigarettes. The spas at the rear of the boat were often under heated. Read Less
4 Helpful Votes
Sail Date: April 2018
We are a couple on our late fifties that have cruised nine times previously. We have long looked forward to being able to choose cruises based on itinerary or price instead of choosing what is available during our time off. Since we are ... Read More
We are a couple on our late fifties that have cruised nine times previously. We have long looked forward to being able to choose cruises based on itinerary or price instead of choosing what is available during our time off. Since we are both now fully retired, this was our first time choosing a cruise without constraints. It was our first NCL cruise having cruised Royal Caribbean, Princess and Carnival on the past. We chose this itinerary due a very low teaser rate. Despite fees and taxes nearly doubling the quote, it was still a bargain. My mother and aunt decided to join us so we were a group of four all very pleased with our fare. We booked inside cabins on deck 12. Embarking in Port Canaveral was smooth. We had difficulty getting a commercial taxi from our pre-cruise hotel and ended up taking Lyft. No problems dropping us off right in front of the ship. We dropped our bags and headed in. Lines were moderate and moved quickly. In less than a half hour, we were through the process. We were very happy to find the sit down dining room, Taste, open for lunch. We read all the Epic reviews before we booked so we knew what to expect with the unusual cabin configuration. The cabin was fine for us and we probably wouldn't have even remarked on the arrangement of the commode, shower and sink. We found the sink small but had no issues with splashing into the room. The beds were comfortable and we had plenty of room for our luggage ( for the two week cruise, two weeks in Europe and two weeks cruising back). Most importantly, the air conditioning worked well. It was very comfortable and we enjoyed it for the entire cruise. Our cabin steward, Victorino, was fantastic. We found the food very good to excellent. The sit down breakfasts and lunches in the Taste dining room were very good and a nice pace of service on sea days. Dinners in Taste and The Manhattan dining room were usually excellent. We also had specialty dining in the Bistro, Moderno, Cucina and Cagney. I had steak at all of them and each was beautifully prepared. The skewered meats at Moderno were all very good, especially the beef tenderloin and lamb chops. Our only issue was with extremely slow service at Bistro. The manager on duty apologized several times and comped a bottle of wine. The meal was outstanding when it arrived. Normally, we are not buffet people and we have been on a number of cruises where we never set foot in one. One this transatlantic, we took a lot of breakfasts, lunches and even one dinner at the buffet. We found the offerings varied, hot, tasty and of good quality. Hand washing was enforced on entry ( albeit by a charming girl spraying and singing washy-washy). Once we figured out the booking procedure for shows, we were able to see what we wanted. The best show was Priscilla, Queen of the Desert. We also saw the Epic Beatles, a comic/magician, and Burn the Floor. Did not care for the last. The crew also put together a special show call Women who Rock which was excellent. We very much enjoyed the dueling piano bar as well as bar entertainers such as Zoe and Aldo. I played a lot of trivia and enjoyed it. Sometimes it was held in the Atrium where there is too much else going on and it is distracting and difficult to get a seat. Also attended a lecture series from the Brunel Museum in London. The professor's presentations were excellent but often oversubscribed and people had to stand. My wife purchased a fitness package with unlimited classes. She liked TRX, yoga and Pilates. We both did morning stretch before I went out to run on deck 7. The running track is usable but extremely inconvenient with just an up and back with a tight dog bone loop at each end. With so many sea days, there seemed to always be a crowd. Traffic bottlenecked frequently, especially when shows were letting in or out. Outdoor spaces were ice and well maintained but seemed lacking in comparison to the size of the ship. I tried all the water slides and loved them...lots of fun. The ship, despite its size, is quirky. Perhaps that is why she is in a class by herself. Externally, she is ugly. I've seen better looking container ships. The public areas are tight and outdoor areas limited. Still, the crew was ne of the best we have seen. The bartenders were great, especially Alan at Maltings,Kumasi at Shakers and Javier at the Atrium. All of the waitstaff at the food venues were also excellent. I also enjoyed speaking with the folks that were always sweeping, mopping, dusting or polishing everything. We loved the crossing and we're blessed with great weather and smooth seas. Except for rain in Bermuda and overcast in Malaga, we couldn't ask for better weather. We are already looking forward to our return transatlantic on Carnival Horizon in two weeks. Overall, we will sail NCL again ( we already put down two deposits). We would avoid the Epic unless it is once again a super value or a unique itinerary. Read Less
1 Helpful Vote
Sail Date: March 2018
I have cruised with NCL for my past 3 cruises and always had a great experience. So this year we wanted to stay with NCL and go with EPIC. It was 13 of us traveling together. I had invited my friends and their family and my in-law and his ... Read More
I have cruised with NCL for my past 3 cruises and always had a great experience. So this year we wanted to stay with NCL and go with EPIC. It was 13 of us traveling together. I had invited my friends and their family and my in-law and his family. Needless to say, I was very upset with the cruise. One, the employees, bartenders, guest service people acted as if I were a bother when looking for assistance. We going to the different bars, no one was friendly at all. Didn't care to engage in conversation or nothing. Made my drink and just left it there, took my card, swipe and no thank you or nothing. The lack of entertainment was bad. When cruising you expect to hear music playing you know picture much throughout the ship. My brother-in-law actually brought out his portable speaker and played music and we had a few guest walked by and danced a little. The food was not the greatest. I know you can't expect a 10 from everything but I would expect at least average on most of the stuff. I will say the only place besides going out to the ports that I enjoyed was The Martini Bar. The bartender there was the only nice bartender on the ship. I am in the processing of looking for a cruise for next year and was hoping to stay with NCL but I think its time to go back to Royal Caribbean or try Carnival. Oh I almost forgot, the setup of the room, I am not sure about the curvature thing but its a bad idea. I don't understand why the extra bed is not by the sliding glass. I takes away a lot of space in the already small mini suite. The bed even had a curve. You have a lot of drawer space for no reason. Read Less
2 Helpful Votes
Sail Date: March 2018
We had sailed on Royal Caribbean both times in the past and absolutely loved it- in particular the Oasis. We did upgrade to the Haven and that was fabulous. I'm not sure if we would have liked it as much, had we not upgraded. The ... Read More
We had sailed on Royal Caribbean both times in the past and absolutely loved it- in particular the Oasis. We did upgrade to the Haven and that was fabulous. I'm not sure if we would have liked it as much, had we not upgraded. The customer service in the Haven was excellent! I would do it again in a heartbeat. We ate breakfast in the Haven each morning- tried the general buffet once, but we were not impressed. The specialty restaurants were excellent - particularly the French Bistro. The Haven also had a private sun deck which we loved- it was only for adults so it was quiet and relaxing. We love the bigger boats with more options. We were not too fond of the smoke in the casino which was actually everywhere on that floor. Norwegian's private island was awesome- it was very clean and they put on a lovely lunch. Looking forward to trying out one of their other large boats sometime! Read Less
2 Helpful Votes
Sail Date: March 2018
Extra perk offers were not enough to do this cruise again. Mini suit beds are hard and to short even for a 5'11 man feet hung over the bed. NO deck chairs available the entire cruise. People reserving deck chairs very early in the ... Read More
Extra perk offers were not enough to do this cruise again. Mini suit beds are hard and to short even for a 5'11 man feet hung over the bed. NO deck chairs available the entire cruise. People reserving deck chairs very early in the morning even though not used in alot of cases until late morning or early afternoon. NCL di d not enforce the 1 hour reserve chair rule even after complaints from passengers. The food top deck was bad and no change in menue same old same every day. Runny eggs and greesey bacon for breakfast. Long lines top deck for the bar taking as much as 20 minutes to get a drink. Top deck di d not have enough chairs to accommodate the number of people on board. Lounge entertainment was almost non existent except for a guy with a geutair. AS FAR as I'm concerned my wife and I was robbed $3600 for this cruise. NEVER AGAIN! Read Less
1 Helpful Vote
Sail Date: March 2018
We chose this cruise after ten days of sub zero weather, and we wanted to try leaving from Port Canaveral. We live close to Worcester Ma airport and it has two flights to Florida dally on Jet Blue. We flew to Orlando in less and ... Read More
We chose this cruise after ten days of sub zero weather, and we wanted to try leaving from Port Canaveral. We live close to Worcester Ma airport and it has two flights to Florida dally on Jet Blue. We flew to Orlando in less and 2.5hours. We stayed at the Comfort Inn at the Airport. The room was more than expected, clean and comfortable. My sister booked last minute ,and the hotel was booked completely. They allowed her to stay on the pull out couch for no extra cost. The breakfast was the usual hotel buffet breakfast no fee. We used Cortrans Shuttle service for transport to the port. They were early and efficient for $40per person round trip for the one hour trip to the port EXCELLENT. Embarkation went without a hitch. This was our eighteenth cruise with NCL. We are Platinum-plus, and have never needed to call attention to that before. We had a small meet and greet, with only 5 officers available to speak with us. This was spring break for many being the week before Easter. Lots of kids. I really cannot remember any child really causing a problem. There were at least a hundred teens. This ship is designed for families. It is massive. .5,200 passengers. We were in room 11259 ma mini suite. The set up is strange. The noise of the toilet flushing in the middle of the night will wake your roommate unless they are very heavy sleepers. This room has its problems. We were without cold water for 3 days just luke warm until some turned on the cold some where else then to hot. Our room attendant Mede reported it 2 times. On the third day when I was scalded I call the Hotel Director. There was a plumber there within minutes. We were told they were waiting for a part. They also told us the problem was in the next room, and the people would not let them in. Guest services became involved. They fixed it on the fourth day, and we noticed the carpet was damp. Thought maybe Mede spilled the ice bucket, no need to make a fuss. Day five we came back to our room with big air movers. We were told there had been a problem with the tub next door, Day 6 it was wet again, but worse and it smelled like dead worms. Again with the air movers. By this time We are starting to get cranky. We went to print our boarding passes, and were unable to get in to the computers. Between myself and husband we have 120 min of computer time. In five tries we were only able to get in once for 5 minutes. We went to the service desk and were told the computer person was at a desk in the atrium. He was able to get in and print our passes. He told us he had to man the desk in the atrium while everyone was trying to print passes. We tried to book shows before we got on board, and apparently they did not take. The lines to book shows were ridiculous. We were only able to see one show The Legends which was excellent. We met many excellent crew members which all seem to love the ship. We met several crew we have sailed with in the past. They love being acknowledged for having sailed with in the past. In November we were on NCL Sun. I'm not sure if it was because of the size of the ship, or corporate decisions but we noticed changes. Sometimes it felt like we were on a complete different line. In the past during the week they would have supper (Roast Beef , Shrimp and Steak) in O Sheehan's random days, now only pub type food. There is no eating at any bar on the ship. If this had been the first cruise I had been on I might not have been so in love with cruising . I have come to the conclusion that we are not fans of the Mega ships. We have sailed on the Getaway and were comfortable. We found this ship to be very loud and confusing. There is no elevator stop on the 5th floor the atrium. You must go to the 6th floor the casino, and take the escalator down. The casino floor opens to the dining room, think of the noise in the casino going down to the dining room. The atrium opens to O Sheehan's so you hear all the programs they have on the big screen, towel folding, future cruising, etc. very loudly. At night without reservations there is not much to do. Two nights we found movies in Spice on the big screen. I must say there were no complaints with the food. We went to the Italian restaurant one night, the steak is excellent. Cagney's another night where they brought my sister a Birthday cake. Bar service was very good, loved the guys in the pool bar. In Jamaica we did the Martha Ray Bamboo river raft. I was not expecting to much, and was pleasantly surprised. It was beautiful and very relaxing. One of my favorites. In Grand Cayman we did the Atlantis sub because the snorkel was sold out. This was a little disappointing as I have snorkeled in Grand Cayman many times and love it. My personal favorite place to snorkel. We did not see very much except coral. We have done this in Pearl Harbor and the seats seem to be tighter together 2 people must share one window. On great Stirrup Cay we rented a clam shell which we hardly spent much time in. So much to see. When we got there in the am it was windy and the water felt cold. By the afternoon it seemed to warm up about the time we needed to head back. Water shoes were necessary in some areas. We did call the concierge for disembarkation, as we had an early flight, which was very quick and painless. Again we used Cortrans with perfect timing. Read Less
1 Helpful Vote
Sail Date: March 2018
Wow, what a great cruise! I sailed with my wife, 16-year-old daughter, her best friend and another couple in a total of 3 cabins. We embarked on March 24th and arrived back at Port Canaveral this morning a very tired group. Embarkation was ... Read More
Wow, what a great cruise! I sailed with my wife, 16-year-old daughter, her best friend and another couple in a total of 3 cabins. We embarked on March 24th and arrived back at Port Canaveral this morning a very tired group. Embarkation was very quick. We arrived at10:30, spent about 10 minutes getting our sea cards and the rest of the time waiting for our group to be called at 11:30. Overall, the food on the ship was fabulous. Our favorite meals were at La Bistro and Shanghai’s. Cagney’s was pretty good, but I don’t understand all of the hype I have been reading. The restaurant itself was amazing, but the food was about a 7 out 10. I got the porterhouse and my wife got the filet which were both about the quality you might get at outback. O’Sheehan’s was a very cool place to be as far as atmosphere, but the food was definitely on the lesser side of our favorites. They seem to have a bad habit of bringing out cold food that would probably be very good if it were hot. Service was also very hit or miss, mostly miss. We ate at Cirque Dreams and had a very nice meal here, especially considering it being “show food” and coming out all at once for the entire restaurant. The show itself was amazing. The food on all of the buffets was always fresh and very tasty. We also had a sushi snack at Wasabi’s and was very impressed. Entertainment on the ship was some of the better we have ever seen. All of the theatre shows were worth seeing. We became groupies of “Siglo” who plays everything from contemporary rock to classic rock and are spot on with all of the songs they sing. Unfortunately, this was there farewell week on the Epic and they are on a plane right now to Germany to become the headliner on the Bliss. I would book my next cruise just to see these guys, they were that good. The band even helped me with a customized souvenir by autographing a broken bass drum. Epic Beatles is definitely worth seeing as is Howl at the Moon. We did not do the comedy club, but I heard it was great. During sea days, the pool is VERY busy and the Epic does not have a lot of hidden areas like you see on many cruise ships to get away from the crowd. I was told when we checked in at the port that our sailing had the second most number of passengers ever, so that did not help the crowd issue. The pool bars do become very busy but if you tip the bartenders and the waiters bringing drinks, they will definitely pay you more attention. If we sail again on the Epic, we’ll most likely upgrade to the Haven to be guaranteed a place to get away from the crowd. Our 16 year olds were not impressed with the teen club. That being said, all of the younger teens we spoke with loved it. Ours are just the age where they want to meet new people and "hang out", which was mostly done by the pool. The feedback from both of them was an awesome cruise. Overall, We really liked the Epic and would sail again. If you have specific questions, comment below and I’ll do my best to answer them. Read Less
2 Helpful Votes
Sail Date: March 2018
Beautiful ship. Clean, shiny common areas with comfortable seating. Plenty of bars, restaurants and shopping. Could use more seating in the atrium since they hold many popular events here like trivia, Deal or No Deal and the crew ... Read More
Beautiful ship. Clean, shiny common areas with comfortable seating. Plenty of bars, restaurants and shopping. Could use more seating in the atrium since they hold many popular events here like trivia, Deal or No Deal and the crew talent show (go, Crystal!) I was very surprised to find only two smallish pools, especially for a 4k passenger ship. Plenty of loungers except that the practice of "reserving" them is all too common and allowed when the people claiming them are nowhere in the area, so despite the abundance of loungers, none are ever available. Food was delicious on the buffet, restaurants and Cagney's. The Cirque show is excellent - Go! Our balcony cabin had TONS of very useful storage. More than we could use. Bed is comfy but short (feet hang off the end). Staff and crew were friendly and helpful. Our shower was dismantled on the last day because of a leak. Communication there could have been handled better. Nice cruise but not my choice for a repeat. Read Less
Norwegian Epic Ratings
Category Editor Member
Cabins 4.0 3.7
Dining 4.0 3.8
Entertainment 5.0 4.0
Public Rooms 4.0 3.8
Fitness Recreation 4.0 3.9
Family 5.0 3.9
Shore Excursion 4.0 3.5
Enrichment 3.0 3.3
Service 4.0 3.8
Value For Money 4.0 3.5
Rates 4.0 3.7

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