6 Norwegian Epic Cruise Reviews for Entertainment Cruises to Caribbean - All

I have cruised with NCL for my past 3 cruises and always had a great experience. So this year we wanted to stay with NCL and go with EPIC. It was 13 of us traveling together. I had invited my friends and their family and my in-law and his ... Read More
I have cruised with NCL for my past 3 cruises and always had a great experience. So this year we wanted to stay with NCL and go with EPIC. It was 13 of us traveling together. I had invited my friends and their family and my in-law and his family. Needless to say, I was very upset with the cruise. One, the employees, bartenders, guest service people acted as if I were a bother when looking for assistance. We going to the different bars, no one was friendly at all. Didn't care to engage in conversation or nothing. Made my drink and just left it there, took my card, swipe and no thank you or nothing. The lack of entertainment was bad. When cruising you expect to hear music playing you know picture much throughout the ship. My brother-in-law actually brought out his portable speaker and played music and we had a few guest walked by and danced a little. The food was not the greatest. I know you can't expect a 10 from everything but I would expect at least average on most of the stuff. I will say the only place besides going out to the ports that I enjoyed was The Martini Bar. The bartender there was the only nice bartender on the ship. I am in the processing of looking for a cruise for next year and was hoping to stay with NCL but I think its time to go back to Royal Caribbean or try Carnival. Oh I almost forgot, the setup of the room, I am not sure about the curvature thing but its a bad idea. I don't understand why the extra bed is not by the sliding glass. I takes away a lot of space in the already small mini suite. The bed even had a curve. You have a lot of drawer space for no reason. Read Less
Sail Date March 2018
Chose the cruise because of departure and ports of call. The entertainment was 1st class as was the service. Line ups at the dining rooms were long and when you got a table the first thing you noticed were all the empty tables around you. ... Read More
Chose the cruise because of departure and ports of call. The entertainment was 1st class as was the service. Line ups at the dining rooms were long and when you got a table the first thing you noticed were all the empty tables around you. It seemed that there was not enough staff to bus the tables as people left. The food was great as was the service once you had a table. A reservation was needed for everything right down to the tenders, not exactly my idea of freestyle.lines were long for everything.the room was poorly laid out and way too small. Even though smoking was prohibited on balcony, this didn't seem to apply to my neighours and continued even after my complaint to guest services.at 5his point the money spent on the balcony($1,000.00) was completely wasted.had a very unpleasant encounter with a member of the security staff over 2 small bottles diet coke which after a few rude comments he grabbed from my hand and threw into the trash. I didn't feel that this was a suitable way to treat my personal property. If it had been rum they would have held it and returned it at the end of the trip. His supervisor didn't seem to have a problem with his attitude or his actions.next time we will return to princess. Read Less
Sail Date February 2018
We were looking forward to our first NCL cruise for a year and can say (among many others we encountered who echoed the same sentiment) that we will not be returning. The Norwegian Epic had it's bright spots, but overall we were more ... Read More
We were looking forward to our first NCL cruise for a year and can say (among many others we encountered who echoed the same sentiment) that we will not be returning. The Norwegian Epic had it's bright spots, but overall we were more disappointed than anything. Lets start with the ship itself. Embarkation was typical. A few delays, but the ship holds thousands of passengers so some waiting is to be expected. Once on the ship, catching an elevator is almost as difficult as hitting the lottery. NCL really needs to increase the production on these things. If you're looking for a vacation where you never close your wallet, well you've found it. NCL charges for so many things. Most shows, some seminars, games, bowling, any offered classes - it's all extra. This is in addition to the restaurants, which some are not only an initial fee, but the menu is also a la carte. The Garden Café (buffet) seating is ample, but the food was often cold and average. O'Sheehans turned out to be our favorite spot. The drink prices and drinks themselves throughout the bars were highly inconsistent - we got the same drink for 2 different prices and two completely different tastes within half an hour one day - one $3+ more than the other. You're charged $17+ for a 6 pack of water, which the crew then confiscates from you upon returning from certain ports. Totally logical. You're required to have a ticket for even the complimentary shows, and making reservations for tendered ports is definitely encouraged. NCL's highly touted 'Freestyle Cruising' is actually quite regimented and limiting due to this setup. The pools are very small and narrow, deck chairs were consistently reserved with towels beginning very early in the morning, and the crew stacked them up relatively early in the evening. The shops, art gallery, and sundries shops have all the typical cruise items. The ship overall was HOT everywhere other than the 5th floor. Our stewards were very friendly, fast, and attentive. They kept the cabins very nice. We went to the Svendka Ice Bar which is open in the evenings with reservation, costs $23+ (entry fee and 2 drinks included), but is definitely fun to see. There's things to do on the ship, but at the same time, there's not really a lot going on. NCL really just counts on spending money at the bars and specialty restaurants as your entertainment. Let's talk about ports. Our first port was NCL's private island, Great Stirrup Cay in the Bahamas. The beach was nice enough, but it's really the only thing to do, which is great if you're looking forward to a beach chair and swimming all day. There is a small straw market which takes about 15 minutes to see the entire area, and a complimentary bbq or taco lunch. Past that, you have to pay for anything else. This is a tendered port, so be sure to get in line on time. Guests of The Haven are also given preference over the rest of us cruisers and taken to the front of the line regardless of how long others have waited. Our 2nd port was Ocho Rios, Jamaica. Corporate NCL seriously needs to walk thru and see the condition of this port. We docked at a pier which appeared to be an old dilapidated freight port. We then had to walk a good 20 minutes down a mountain on a crumbling sidewalk full of holes, trash, beggars, congested with speeding drivers, locals handing you 'gifts' and then demanding money, locals attempting to take you for a ride/tour, physically grabbing and holding onto your arms and hands, and offering/attempting to sell all types of drugs and stuffing small bags of them into the peoples pockets who made the mistake of buying whatever the individual was selling. The word 'No' is totally disregarded by the residents. Once you finally reach the town, you find a downtown that is filthy, crowded, more narrow sidewalks, stores full of cheap trinkets, and locals who stand out front and harass you to buy something. To top it all off, Jamaica was under a State of Emergency and Travel Advisory during our trip due to crime, which NCL conveniently forgot to mention. We turned back within an hour. 90% of our ship was also returning due to the same thoughts about Ocho Rios so at least we could travel in more of a pack for safety. NCL needs to remove this stop from their itinerary immediately. It is not somewhere visitors need to be. 3rd port was George Town, Grand Cayman. No complaints. A very nice port town, ample shopping, nobody bothering you, clean, beautiful water, and lots to do in addition to shore excursions. You're on a tender here also, so arrive in ample time. 4th port was Cozumel, Mexico. Cozumel's water was clear in spots. We docked at 1 of the 2 piers and the better shopping seemed to be to our south, we just chose not to take a taxi. The shops were clean, but not much variety. More locals bothering you to come into their stores and the agent prior to getting back onto the ship snatched a fellow passengers money out of her passport when checking ID's, attempted to hide it, then claimed it was a joke, but this port was still a monumental improvement from Ocho Rios. Onto our mini suite cabin. The Epic's staterooms have a 'Wave' design and it just doesn't work in all the rooms. The beds were at the front of this room and were practically in the bathroom area. You could lean over and wash your hands in the sink. The beds can't be separated further than 6 inches because they are locked in a curve, the bathroom and shower are across from one another on either side of the room and the sink is outside of the bathroom area. The shower and toilet are separated from the rest of the cabin by a curtain with the sink and mirror outside of the curtain. The bathroom is small, beyond small. We had 3 cabins - all in one day! Our first cabin the air conditioning barely cooled, but the main problem was the cabin flooded in the very early morning hours due to something going wrong in the wall from the neighboring cabin's plumbing. We had a temporary cabin in the afternoon which was a regular balcony cabin. Due to the wave setup, this room was very small - spring for the mini suite. We were then moved late that night to another mini suite where the air worked and the beds were at the end of the wave by the balcony doors, which was WAY more efficient. And this room didn't flood! The Head Guest services manager did rectify the entire bad situation which we were satisfied with. The room itself is decorated in warm tones with mahogany and plentiful storage, the balcony is larger than most ships, so the appearance is nice, just not so much the aesthetics. We wanted to love this ship and this line. Unfortunately, NCL misses the mark and they're not worth spending the money on. At least the Epic sure isn't. They're trying to be luxurious, but have yet to master simplicity. First cruise with NCL, last cruise with NCL. Epic fail. Read Less
Sail Date January 2018
My wife and I love NCL, with that said our experience on the Epic left us disappointed. We would not go on the Epic again nor would we recommend it. Not enough space for seating during meal times, not sure what they were thinking when ... Read More
My wife and I love NCL, with that said our experience on the Epic left us disappointed. We would not go on the Epic again nor would we recommend it. Not enough space for seating during meal times, not sure what they were thinking when designing the ship. Even the main dinning area you must have reservations or wait long periods to get in. The show's you need to have reservations, we have never experienced this with any other cruise we have taken, even with other cruise lines. To get a tender we waited 1 3/4 hour. This appeared to be poor management, only saw two tenders used. On the return to the ship they had 5 tenders, they had many upset people complaining, probably why they bumped up the tenders for the return. No privacy in the restroom area. It was clear to us that the ship size is more about making money than customer service. We will certainly do NCL again, but we will stay to the smaller ships. Read Less
Sail Date January 2018
I took this cruise with a club my wife and I belonged to. I have sailed on Princess many times ,once on the Epic and thought it would be fun to go on a trip with the club. The ship was a big disapointment.We had an inside cabin which was ... Read More
I took this cruise with a club my wife and I belonged to. I have sailed on Princess many times ,once on the Epic and thought it would be fun to go on a trip with the club. The ship was a big disapointment.We had an inside cabin which was very small. Its layed out in a weird configeration with a red curtain between the bed and shower. The sink is in the bedroom, so when you leave the bathroom you have to pull curtain aside and go to the tiny sink to wash your hands. We found ourselves getting into each others way. You would think the toilet, shower , and sink would be in one location. We are not big people and with that layout we were always in each others way,if you are a large person you will probablely have trouble in that weird layout. The ships comman areas always feel crowded . The buffet had a large selection of food. The only thing I found was it was not as hot as it should be , this included the two main dining rooms. One word of caution, in the morning the floors in the entire buffet are very slippery, I saw one woman fall. You can take your food outside to eat at the many tables located there. the problem with that is the constant loud dance music they pump out of huge speakers . The band stage is also located on the same deck not to far from the tables and when the band playes its way too loud! Its hard to hold a conversation. With all the people on the ship I didnt think the bathrooms were cleaned as often as they could be. With the drink package you have to go up to the very crowded bar area and wait till a bartender gets your order. Its usually packed. Staff does not seem too happy, The way the hallways are laid out where the cabins are is confusing with many turns, its easy to get confused to where your cabin is. The elevators are always packed ,I ony found two banks on eitherside of eack other, one in the front and back. The jogging track is on deck 7 and has no view only lifeboats to look at when you are walking or jogging and its only on one side of the ship. Even though they have smoking areas on the ship you will see people light up in areas where they are not suppose to, as by the jogging track and above the pool areas. I have taken 13 cruises and I would never go on this boat again if the gave it to me for free. Read Less
Sail Date January 2017
We had friends already booked so decided to give Norwegian a try ...we booked a balcony cabin. What a shock that was. Very. Small had to back up in beside the bed in order for hubby to go past ... Bathroom toilet was seperate and very ... Read More
We had friends already booked so decided to give Norwegian a try ...we booked a balcony cabin. What a shock that was. Very. Small had to back up in beside the bed in order for hubby to go past ... Bathroom toilet was seperate and very small no fan no privacy weird set up sink was in room and very small not deep , shower was ok. Our previous inside cabins were easier to move in than this one .... Waiting 1 hour to get seated in dinning room then over 2.5 hours for dinner was ridiculous a Hubby had a coffee I asked for tea got a cup and tea bag wIted over 20 min for hot water hubby had 2 coffees during this time , one night we were seated and received our menu the didn't see. Waiter for 20 min to place our order. Received dinner. Took a long time. Then waited for 20 min for table to be cleared there were 6 of us. Got desert menu and then another 15 before anyone came to take our order... Same in both restaurants taste and Manhattwn, , They say it's the Freestyle. Do what you want when you want but theatre is sooo small you need to book all your shows ahead of time the line up 20 min early to get a seat with your friends. Same goes for comedy club. Have to book in advance. And chairs were pub style bar stools very uncomfortBle for older folks , we missed a biooked show due to the late service in the dinning room one night , Not enough seating in the adults only area every day people saving seats at 7 am for the day. Never was able to get even2 chairs in this area Read Less
Sail Date November 2016
Norwegian Epic Ratings
Category Editor Member
Cabins 4.0 3.7
Dining 4.0 3.8
Entertainment 5.0 4.0
Public Rooms 4.0 3.8
Fitness Recreation 4.0 3.9
Family 5.0 3.9
Shore Excursion 4.0 3.5
Enrichment 3.0 3.3
Service 4.0 3.8
Value For Money 4.0 3.5
Rates 4.0 3.7

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