2 Helpful Votes
Sail Date: April 2019
Not even sure where to start for this review. Let's start with embarkation process, normal and not to bad. This ship had 4100 guests on it. By far more than anyone needs to deal with. Every restaurant we ate at was at least a 2 plus ... Read More
Not even sure where to start for this review. Let's start with embarkation process, normal and not to bad. This ship had 4100 guests on it. By far more than anyone needs to deal with. Every restaurant we ate at was at least a 2 plus hour dining experience. Once you received your food you never saw your waiter again. It took forever for them to take your order and then forever to receive your food and then you never saw staff again. I understand that with 4100 people there will be a wait with anything you do. Entertainment: The shows themselves were Excellent! Priscilla and Burn the Floor were absolutely amazing!! BUT no matter what you do on this cruise you HAVE to have reservations or you will most likely not be able to see it. The comedy shows we waited in line over 45 minutes PRIOR to the show and still only standing room only. The Room: We had a balcony. GORGEOUS views but the toilet and shower were literally surrounding the front door so if someone was showering you can't leave unless you expose the person in the shower. The disembarkation: a literal safety hazard. Took us over 2 hours to leave and we were all stuck in the stairwells. Terrible. Excursions: We felt rushed on everyone of the excursions. There were to many people and we were all kicking and pushing each other when trying to snorkel. Overall, I would try NCL again but never a cruise ship with this many people. Having to get to a comedy club an hour or more before it starts just to get a seat is ridiculous. Read Less
1 Helpful Vote
Sail Date: April 2019
Overall, this was one of the more average cruises I have been on. Everything was clean and well kept and I had a lot of fun. However, I think I would have had fun no matter what as I went with a group of 8 friends. Below I will list ... Read More
Overall, this was one of the more average cruises I have been on. Everything was clean and well kept and I had a lot of fun. However, I think I would have had fun no matter what as I went with a group of 8 friends. Below I will list pros and cons: Pros: -Clean -Mostly friendly staff -Drinks were made well -Food was tasty and always cooked well -Entertainment was great -Freestyle dining option Cons: -Disembarkment was AWFUL!!! I could write an entirely negative review just for this process. It is the last thing I remember about my trip and makes me not want to go on this cruise line because of it. No one was being told where to go. We were told for "easy disembarkment" to go to the 6th floor with all of our luggage. It took 35 minutes just to get in an elevator. once we got to the 6th floor, we realized that was because the floor was so packed that people could not even exit the elevator. Everyone was in a cluster and had no idea which way to go. Families were getting separated because everyone was cramming in. The lines went from one end of the ship, to the other end, then back to the middle!! No one was around to explain where to go. If there had been an emergency, no one would have been able to get off the ship in a timely fashion. We arrived to the floor only 20 minutes after we were allowed to leave the ship and ended up waiting in line to leave for over an hour. -Great Stirrup Cay tender- was not told we had to schedule a tender boat to get from the ship to the Bahamas at our last stop until the day before, so our tender was not until 10:30. Because of the weather, we did not even get to the island until almost noon! I wish this information would have been made more clear at the beginning of the trip so we could have arrived at the island earlier. -BUSY! Ship was very busy all the time. People would arrive at 5am to the pool deck to save chairs and not come back to their chairs for hours. We arrived at the pool deck on at sea days no later than 7:30 am and we always had to sit at the outside dining chairs. We could hardly get into the pools because they were PACKED with children and the adult only area pool was tiny. - Only one dining issue at the noodle bar- we had 8 people and made a reservation for it. When we showed up, they put 6 together and 2 at their own table. We did a group trip to hang out as the group. They should have either informed us ahead of time about the seating, or sat us 4 and 4. It took 15 minutes of back and forth to even get the two sat right next to the larger table. All in all, decent trip and we made the best of all the cons. I will no longer be going on ships this large, however. Read Less
1 Helpful Vote
Sail Date: March 2018
I have cruised with NCL for my past 3 cruises and always had a great experience. So this year we wanted to stay with NCL and go with EPIC. It was 13 of us traveling together. I had invited my friends and their family and my in-law and his ... Read More
I have cruised with NCL for my past 3 cruises and always had a great experience. So this year we wanted to stay with NCL and go with EPIC. It was 13 of us traveling together. I had invited my friends and their family and my in-law and his family. Needless to say, I was very upset with the cruise. One, the employees, bartenders, guest service people acted as if I were a bother when looking for assistance. We going to the different bars, no one was friendly at all. Didn't care to engage in conversation or nothing. Made my drink and just left it there, took my card, swipe and no thank you or nothing. The lack of entertainment was bad. When cruising you expect to hear music playing you know picture much throughout the ship. My brother-in-law actually brought out his portable speaker and played music and we had a few guest walked by and danced a little. The food was not the greatest. I know you can't expect a 10 from everything but I would expect at least average on most of the stuff. I will say the only place besides going out to the ports that I enjoyed was The Martini Bar. The bartender there was the only nice bartender on the ship. I am in the processing of looking for a cruise for next year and was hoping to stay with NCL but I think its time to go back to Royal Caribbean or try Carnival. Oh I almost forgot, the setup of the room, I am not sure about the curvature thing but its a bad idea. I don't understand why the extra bed is not by the sliding glass. I takes away a lot of space in the already small mini suite. The bed even had a curve. You have a lot of drawer space for no reason. Read Less
2 Helpful Votes
Sail Date: March 2018
We had sailed on Royal Caribbean both times in the past and absolutely loved it- in particular the Oasis. We did upgrade to the Haven and that was fabulous. I'm not sure if we would have liked it as much, had we not upgraded. The ... Read More
We had sailed on Royal Caribbean both times in the past and absolutely loved it- in particular the Oasis. We did upgrade to the Haven and that was fabulous. I'm not sure if we would have liked it as much, had we not upgraded. The customer service in the Haven was excellent! I would do it again in a heartbeat. We ate breakfast in the Haven each morning- tried the general buffet once, but we were not impressed. The specialty restaurants were excellent - particularly the French Bistro. The Haven also had a private sun deck which we loved- it was only for adults so it was quiet and relaxing. We love the bigger boats with more options. We were not too fond of the smoke in the casino which was actually everywhere on that floor. Norwegian's private island was awesome- it was very clean and they put on a lovely lunch. Looking forward to trying out one of their other large boats sometime! Read Less
1 Helpful Vote
Sail Date: March 2018
Wow, what a great cruise! I sailed with my wife, 16-year-old daughter, her best friend and another couple in a total of 3 cabins. We embarked on March 24th and arrived back at Port Canaveral this morning a very tired group. Embarkation was ... Read More
Wow, what a great cruise! I sailed with my wife, 16-year-old daughter, her best friend and another couple in a total of 3 cabins. We embarked on March 24th and arrived back at Port Canaveral this morning a very tired group. Embarkation was very quick. We arrived at10:30, spent about 10 minutes getting our sea cards and the rest of the time waiting for our group to be called at 11:30. Overall, the food on the ship was fabulous. Our favorite meals were at La Bistro and Shanghai’s. Cagney’s was pretty good, but I don’t understand all of the hype I have been reading. The restaurant itself was amazing, but the food was about a 7 out 10. I got the porterhouse and my wife got the filet which were both about the quality you might get at outback. O’Sheehan’s was a very cool place to be as far as atmosphere, but the food was definitely on the lesser side of our favorites. They seem to have a bad habit of bringing out cold food that would probably be very good if it were hot. Service was also very hit or miss, mostly miss. We ate at Cirque Dreams and had a very nice meal here, especially considering it being “show food” and coming out all at once for the entire restaurant. The show itself was amazing. The food on all of the buffets was always fresh and very tasty. We also had a sushi snack at Wasabi’s and was very impressed. Entertainment on the ship was some of the better we have ever seen. All of the theatre shows were worth seeing. We became groupies of “Siglo” who plays everything from contemporary rock to classic rock and are spot on with all of the songs they sing. Unfortunately, this was there farewell week on the Epic and they are on a plane right now to Germany to become the headliner on the Bliss. I would book my next cruise just to see these guys, they were that good. The band even helped me with a customized souvenir by autographing a broken bass drum. Epic Beatles is definitely worth seeing as is Howl at the Moon. We did not do the comedy club, but I heard it was great. During sea days, the pool is VERY busy and the Epic does not have a lot of hidden areas like you see on many cruise ships to get away from the crowd. I was told when we checked in at the port that our sailing had the second most number of passengers ever, so that did not help the crowd issue. The pool bars do become very busy but if you tip the bartenders and the waiters bringing drinks, they will definitely pay you more attention. If we sail again on the Epic, we’ll most likely upgrade to the Haven to be guaranteed a place to get away from the crowd. Our 16 year olds were not impressed with the teen club. That being said, all of the younger teens we spoke with loved it. Ours are just the age where they want to meet new people and "hang out", which was mostly done by the pool. The feedback from both of them was an awesome cruise. Overall, We really liked the Epic and would sail again. If you have specific questions, comment below and I’ll do my best to answer them. Read Less
2 Helpful Votes
Sail Date: March 2018
This was a great cruise with plenty of activities for the days at sea or if you do not go ashore. The cruise director and his staff always have thing to do. The rooms are clean and well maintained if average in size. It is big enough to ... Read More
This was a great cruise with plenty of activities for the days at sea or if you do not go ashore. The cruise director and his staff always have thing to do. The rooms are clean and well maintained if average in size. It is big enough to offer numerous activities but small enough to feel like full service. We went over the spring break period and were not overwhelmed by children. The embarkation and disembarkation does not make you wait forever like some of the cruise lines if you are not platinum level or above. The fitness area has plenty of newer equipment. The bar staff makes every effort to remember your name and what you are drinking. For the best Bloody Mary on the high seas see Javier in the Atrium Bar. Cagneys Steak House was an excellent dining experience. Don miss it. The entertainment was very good. The cruise entertainment director personally made appearance at most activities. Read Less
2 Helpful Votes
Sail Date: March 2018
Beautiful ship. Clean, shiny common areas with comfortable seating. Plenty of bars, restaurants and shopping. Could use more seating in the atrium since they hold many popular events here like trivia, Deal or No Deal and the crew ... Read More
Beautiful ship. Clean, shiny common areas with comfortable seating. Plenty of bars, restaurants and shopping. Could use more seating in the atrium since they hold many popular events here like trivia, Deal or No Deal and the crew talent show (go, Crystal!) I was very surprised to find only two smallish pools, especially for a 4k passenger ship. Plenty of loungers except that the practice of "reserving" them is all too common and allowed when the people claiming them are nowhere in the area, so despite the abundance of loungers, none are ever available. Food was delicious on the buffet, restaurants and Cagney's. The Cirque show is excellent - Go! Our balcony cabin had TONS of very useful storage. More than we could use. Bed is comfy but short (feet hang off the end). Staff and crew were friendly and helpful. Our shower was dismantled on the last day because of a leak. Communication there could have been handled better. Nice cruise but not my choice for a repeat. Read Less
1 Helpful Vote
Sail Date: March 2018
We chose this cruise after ten days of sub zero weather, and we wanted to try leaving from Port Canaveral. We live close to Worcester Ma airport and it has two flights to Florida dally on Jet Blue. We flew to Orlando in less and ... Read More
We chose this cruise after ten days of sub zero weather, and we wanted to try leaving from Port Canaveral. We live close to Worcester Ma airport and it has two flights to Florida dally on Jet Blue. We flew to Orlando in less and 2.5hours. We stayed at the Comfort Inn at the Airport. The room was more than expected, clean and comfortable. My sister booked last minute ,and the hotel was booked completely. They allowed her to stay on the pull out couch for no extra cost. The breakfast was the usual hotel buffet breakfast no fee. We used Cortrans Shuttle service for transport to the port. They were early and efficient for $40per person round trip for the one hour trip to the port EXCELLENT. Embarkation went without a hitch. This was our eighteenth cruise with NCL. We are Platinum-plus, and have never needed to call attention to that before. We had a small meet and greet, with only 5 officers available to speak with us. This was spring break for many being the week before Easter. Lots of kids. I really cannot remember any child really causing a problem. There were at least a hundred teens. This ship is designed for families. It is massive. .5,200 passengers. We were in room 11259 ma mini suite. The set up is strange. The noise of the toilet flushing in the middle of the night will wake your roommate unless they are very heavy sleepers. This room has its problems. We were without cold water for 3 days just luke warm until some turned on the cold some where else then to hot. Our room attendant Mede reported it 2 times. On the third day when I was scalded I call the Hotel Director. There was a plumber there within minutes. We were told they were waiting for a part. They also told us the problem was in the next room, and the people would not let them in. Guest services became involved. They fixed it on the fourth day, and we noticed the carpet was damp. Thought maybe Mede spilled the ice bucket, no need to make a fuss. Day five we came back to our room with big air movers. We were told there had been a problem with the tub next door, Day 6 it was wet again, but worse and it smelled like dead worms. Again with the air movers. By this time We are starting to get cranky. We went to print our boarding passes, and were unable to get in to the computers. Between myself and husband we have 120 min of computer time. In five tries we were only able to get in once for 5 minutes. We went to the service desk and were told the computer person was at a desk in the atrium. He was able to get in and print our passes. He told us he had to man the desk in the atrium while everyone was trying to print passes. We tried to book shows before we got on board, and apparently they did not take. The lines to book shows were ridiculous. We were only able to see one show The Legends which was excellent. We met many excellent crew members which all seem to love the ship. We met several crew we have sailed with in the past. They love being acknowledged for having sailed with in the past. In November we were on NCL Sun. I'm not sure if it was because of the size of the ship, or corporate decisions but we noticed changes. Sometimes it felt like we were on a complete different line. In the past during the week they would have supper (Roast Beef , Shrimp and Steak) in O Sheehan's random days, now only pub type food. There is no eating at any bar on the ship. If this had been the first cruise I had been on I might not have been so in love with cruising . I have come to the conclusion that we are not fans of the Mega ships. We have sailed on the Getaway and were comfortable. We found this ship to be very loud and confusing. There is no elevator stop on the 5th floor the atrium. You must go to the 6th floor the casino, and take the escalator down. The casino floor opens to the dining room, think of the noise in the casino going down to the dining room. The atrium opens to O Sheehan's so you hear all the programs they have on the big screen, towel folding, future cruising, etc. very loudly. At night without reservations there is not much to do. Two nights we found movies in Spice on the big screen. I must say there were no complaints with the food. We went to the Italian restaurant one night, the steak is excellent. Cagney's another night where they brought my sister a Birthday cake. Bar service was very good, loved the guys in the pool bar. In Jamaica we did the Martha Ray Bamboo river raft. I was not expecting to much, and was pleasantly surprised. It was beautiful and very relaxing. One of my favorites. In Grand Cayman we did the Atlantis sub because the snorkel was sold out. This was a little disappointing as I have snorkeled in Grand Cayman many times and love it. My personal favorite place to snorkel. We did not see very much except coral. We have done this in Pearl Harbor and the seats seem to be tighter together 2 people must share one window. On great Stirrup Cay we rented a clam shell which we hardly spent much time in. So much to see. When we got there in the am it was windy and the water felt cold. By the afternoon it seemed to warm up about the time we needed to head back. Water shoes were necessary in some areas. We did call the concierge for disembarkation, as we had an early flight, which was very quick and painless. Again we used Cortrans with perfect timing. Read Less
2 Helpful Votes
Sail Date: March 2018
Extra perk offers were not enough to do this cruise again. Mini suit beds are hard and to short even for a 5'11 man feet hung over the bed. NO deck chairs available the entire cruise. People reserving deck chairs very early in the ... Read More
Extra perk offers were not enough to do this cruise again. Mini suit beds are hard and to short even for a 5'11 man feet hung over the bed. NO deck chairs available the entire cruise. People reserving deck chairs very early in the morning even though not used in alot of cases until late morning or early afternoon. NCL di d not enforce the 1 hour reserve chair rule even after complaints from passengers. The food top deck was bad and no change in menue same old same every day. Runny eggs and greesey bacon for breakfast. Long lines top deck for the bar taking as much as 20 minutes to get a drink. Top deck di d not have enough chairs to accommodate the number of people on board. Lounge entertainment was almost non existent except for a guy with a geutair. AS FAR as I'm concerned my wife and I was robbed $3600 for this cruise. NEVER AGAIN! Read Less
1 Helpful Vote
Sail Date: February 2018
Chose the cruise because of departure and ports of call. The entertainment was 1st class as was the service. Line ups at the dining rooms were long and when you got a table the first thing you noticed were all the empty tables around you. ... Read More
Chose the cruise because of departure and ports of call. The entertainment was 1st class as was the service. Line ups at the dining rooms were long and when you got a table the first thing you noticed were all the empty tables around you. It seemed that there was not enough staff to bus the tables as people left. The food was great as was the service once you had a table. A reservation was needed for everything right down to the tenders, not exactly my idea of freestyle.lines were long for everything.the room was poorly laid out and way too small. Even though smoking was prohibited on balcony, this didn't seem to apply to my neighours and continued even after my complaint to guest services.at 5his point the money spent on the balcony($1,000.00) was completely wasted.had a very unpleasant encounter with a member of the security staff over 2 small bottles diet coke which after a few rude comments he grabbed from my hand and threw into the trash. I didn't feel that this was a suitable way to treat my personal property. If it had been rum they would have held it and returned it at the end of the trip. His supervisor didn't seem to have a problem with his attitude or his actions.next time we will return to princess. Read Less
Sail Date: February 2018
Went with a group. The ship was very nice and so was the staff. It just felt crowded all the time. Too many people on a ship that size. We have been on bigger ships and never felt crowded. No service at all in the buffet area. Bar service ... Read More
Went with a group. The ship was very nice and so was the staff. It just felt crowded all the time. Too many people on a ship that size. We have been on bigger ships and never felt crowded. No service at all in the buffet area. Bar service was very slow. Cabin service was great. Entertainment was fair. Best enterteainment was the Circus dinner and it cost extra. The Priscilla show was offensive to say the least. We are long time cruisers on othe lines. This was our first on Norwegian. The disembarkation was terrible and everyone was complaining. Never had this problem on 40+ cruises. We may try Norwegian again but on a different ship out of a different port and we live 45 minutes from Port Canaveral. I know cruise lines are cutting staff to reduce costs but it's becoming more apparent with each cruise. The bar service and dining room service was good but just not enough servers for that crowd. Read Less
Sail Date: February 2018
Didn't like the food on the buffet. Everything had the same taste. Had to wait longer to get on boat, Shows where good though. Casino shut down alot, Elevators are unreal. You have to wait a long time to get on one. Most time passed ... Read More
Didn't like the food on the buffet. Everything had the same taste. Had to wait longer to get on boat, Shows where good though. Casino shut down alot, Elevators are unreal. You have to wait a long time to get on one. Most time passed our floor after we pushed botton .so we had to use stairs alot. We are senior so wasnt to happy about that. Like Carnival cruise way better. Food was better for sure. We only waited 1/2 to load. Got our suitcases sooner. Never waited more that a min. ofr a elevator. To many drunks on board. Shoulnt open bars till at least lunch time. Lot people dont drink and we get tried of all the drunks that early. My paper for my tip wasnt delivered till MIDDLE night or by 7 am morning we left. Then i got it up on tv. You already took it out. I would of never tipped.. At least on carnival you go to a computer and do it the night before yourself . Didn't hear the first day about fire alarm drill. seen everybody going somewhere when we ask where they said all boat was to meet. We never heard it then when we got there it was just over. Then next day we where given a time on our paper to be there at 11:00 am. We went to the island at 10:00 We where on vacation was ;not taking time from vacation to do a drill. Should of had that while we where all waiting to get our suitcases. and it should been on our beds and announced so we would of heard it. When in our rooms we couldn't hear any announcements. We didn't need reservation to see a show on our carnival cruise. It was first come first show. Not enough seat in th aluim place. We had to stand for all the shows. Even got there 1/2 early. Need more seating. Defiantly would go with Carnival next time. only second cruise we took but Carnival was way better. Other people thought same as us on many items above. Read Less
Sail Date: February 2018
It pains me to write this review. NCL has really gone down hill. This was my 6th cruise with NCL and I can see how things are deteriorating from my previous experiences. The service on this ship was horrendous as well as the quality of ... Read More
It pains me to write this review. NCL has really gone down hill. This was my 6th cruise with NCL and I can see how things are deteriorating from my previous experiences. The service on this ship was horrendous as well as the quality of the food at all levels. The ship was overcrowded and you wait and wait and wait for one of TWO bar tenders to make you a drink. It seemed like many on the staff were walking around with a chip on their shoulder and you would barely see them crack a smile. The cruise director Pedro is a complete joke and I can't believe they can't find someone better than this to represent fun and energy. The ship is tired and is in need of a makeover. The main thing I took away from this ship was the extremely rude and poor service of the staff at many levels. I think it is very unlikely we will consider going on another NCL cruise and start looking at MSC or Princess instead. NCL nickels and dimes you any chance they get and they do not appear to appreciate you as a passenger or customer. Read Less
Sail Date: February 2018
So a good friend invited me 2 join him on then epic 2 Nassau & Jamaica & the cayman island 4 the 7 day cruise we had a very nice balcony suite but I think the best was all the wonderful mixed drinks they served pool side they were ... Read More
So a good friend invited me 2 join him on then epic 2 Nassau & Jamaica & the cayman island 4 the 7 day cruise we had a very nice balcony suite but I think the best was all the wonderful mixed drinks they served pool side they were all very good especially the mojitos & mud slides so glad we got the drink package haha there was lots of things to do I had a couple spa treatments be careful if u do any of those cuz they really do push the up sales I did end up gettin sum skin care stuff that I really love haven’t checked 2 c how much cheaper I can get it off the boat yet cuz im sure I paid way 2 much haha we did a few excursions in Jamaica we did the blue lagoon in the cayman island we did turtle turtle turtle & more turtle which I love very much being a big time turtle lover but I think the Cayman Islands was my favorite stop we had a awesome tore guide how taught us a lot of the history of the island he was a nice treat on the ship the food was great & the shows weren’t nothing 2 right home about but they where intertanning 4 the most part I recommend making ur dinner reservations atleast by the nite b4 if u can otherwise the buffet is a great fall back & I guess lastly the ship was nice & clean & well maintained & all the crew was nice & friendly over I give the epic a A Read Less
Sail Date: February 2018
we could never get a dining time at a reasonable hour...what's wrong with the way all the other cruise lines do it.. 2 seatings and you know your time and your table!! love it!! also the smoke is horrid on NCL..even the no smoking ... Read More
we could never get a dining time at a reasonable hour...what's wrong with the way all the other cruise lines do it.. 2 seatings and you know your time and your table!! love it!! also the smoke is horrid on NCL..even the no smoking areas of the casino smelled of smoke! a disgusting smell! i could even smell the smoke in the eating areas.. the food in o sheehan's was not very good and we never ate there again... we did enjoy your bartender allen in Maltings..although they served martinins in regular glasses!!! What?? there needs to be a railing in the theatre...the steps are too hard to walk up and down without a railing in the middle.. the entertainment was very good we enjoyed Burn the Floor and Pricilla, Queen of the Desert! also the circus show was delightful and the meal wonderful! i want to thank the staff for helping me as i was in a boot with a broken foot and they went above and beyond to help me!! Read Less
Sail Date: February 2018
This was the largest ship I had been on. There were alot of people and the elevators could not keep up with it. We waited for endless minutes for the elevators and then when they hit our deck, there was no room for another person. ... Read More
This was the largest ship I had been on. There were alot of people and the elevators could not keep up with it. We waited for endless minutes for the elevators and then when they hit our deck, there was no room for another person. Usually would do the stairs but was traveling with family member that could not do the stairs. Cabin stewart was very friendly but not very attentive. Had to beg to have towel animals on our bed (c'mon thats the excitement of the cabin) forget to give us fresh bath towels and didnt take our plates and cups that were empty in the room. The food was very good. The speciality restaurants were outstanding....definetely try Moderno and Cucina. Cant say enough about the entertainment. The Epic Beatles......WOW! the Cirque Dreams Epicurean was outstanding....Acoustic sessions with Ben....WONDERFUL! all of the islands visited were amazing....nothing to compares to Great Stirrup Cay private island, it was a beautiful day and not a care in the world. Just a few small complaints, but overall enjoyed the cruise. Read Less
Sail Date: February 2018
We flew in the day before and enjoyed a lovely day in Cocoa Beach prior to the cruise. Our hotel overlooked the ocean and we could relax and enjoy a beach day before heading to the ship. On the recommendation of TripAdvisor, we went to ... Read More
We flew in the day before and enjoyed a lovely day in Cocoa Beach prior to the cruise. Our hotel overlooked the ocean and we could relax and enjoy a beach day before heading to the ship. On the recommendation of TripAdvisor, we went to Florida's Fresh Grill for dinner and it was by far the best dining experience of our vacation. Highly recommend! We have always liked sailing on the bigger ships and booked this cruise for it's Eastern itinerary and to try NCL for the first time. Unfortunately, due to the hurricanes last season, our trip got switched to Western. Obviously, this was done due to damage at ports, and we did get an extra port because of the change, but it is disappointing to pay for Eastern and get the less expensive Western for the same price. The ship itself was disappointing from first sight. It is very boxy and has none of the styling of previous ships we've been on. It looked like a giant floating hotel, rather than a ship. The layout was awful, from the weird bathroom arrangements to the lack of outdoor space on all but the top decks. Due to the amount of balcony cabins, there was no space on lower levels to get out and explore the ship. Only went on deck 7 once on the outside and there was no view (obstructed by lifeboats) and full of smokers. The casino is in the middle of deck 6 and open to below in Taste, one of the MDRs. There was no way to avoid the smoke and it permeated several areas surrounding it. Even some closed off bars nearby (the Cavern, O'Shean's) were smelling strongly of smoke. I heard many others complaining of this throughout the week. Due to the layouts of decks 5,6,and 7, it was difficult to go from one end to the other without getting cutoff by a dining room or the casino. The shops were also not that exciting, with one (the one with the booze and sundries) being completely separate from the others, making it harder to locate. We also found the deck layout tough. With so many passengers onboard, all looking to get some sun, the loungers were taken up by 8am by chair hogs and with half the deck dedicated to smokers, there really wasn't too many options. The dining was ok. Not great by any means, but hubby and I love cooking and found the food quite boring. It seemed that all the attention was given to the specialty dining so if you wanted a great meal, you had to pay. We have never felt the need to book a specialty restaurant - the MDR food has always been very good to excellent on each of our previous cruises. Three times hubby ordered the steak from the "every night available" side of the menu because there were no appealing options. I ordered the linguine with clams one night and it was really good with the pasta cooked perfectly. Hubby ordered the spaghetti carbonara the next night and it was so salty he could barely eat a few bites. The chicken cordon bleu was inedible, prime rib was awful, there was no lobster night (which has been offered on all of our other cruises), and desserts were boring. Highlights were the braised lamb shanks, steak, and french onion soup. We also had the Cirque Dreams dinner experience and the meal was a caprese salad with prosciutto, filet and garlic shrimp and a trio of desserts. Aside from the steak being a little too overcooked for my liking, it was very well done. The show, costumes and staff were amazing! Entertainment was the absolute highlight of the cruise. Everything was top notch. We saw Burn the Floor, Cirque Dreams, Priscilla Queen of the Desert, two comedians and the Epic Beatles. Book ahead of time for everything ( we booked before the cruise for what we could). Every show was sold out during the cruise with some standby seating. The only thing I missed that I would have liked was the Escape the High Top, an escape room type of event. We also enjoyed the Ice Bar just for the experience of it. Drinks were WAY too strong but it was a fun time. Service was friendly for the most part. The washy-washy-happy-happy girl spraying your hands with disinfectant at the buffet was always smiling, our room steward was nice and we had a clean room every day and towel animals most days. The entertainment staff were fun and lively. Bar service was slow but to be expected with the large amount of passengers on board. Bartenders were always friendly but I didn't have a "favourite" that I would recommend. We had only booked one shore excursion (the stingrays in Grand Cayman) and that was cancelled due to the waves. We ended up taking a shuttle to 7 mile beach instead. For Nassau, I researched ahead and planned a self guided walking tour which let us explore on our own. We enjoyed our day there and ended with a light lunch before heading back to the ship. In Falmouth, we stayed only in the secure area and shopped in the port before heading back to the beach. We paid half the price for my husband's watch than was quoted on board. The perfume I wanted was also $20 less in Falmouth than on the ship. We really enjoyed our day in Great Stirrup Cay. It was relaxing and sunny and we headed to the third beach area which was substantially less crowded than the other two. They are building towers to allow for zip lining in the future so there will be lots to do there when it is completed. There were plenty of loungers, and all cabanas and clamshells were sold out prior to our arrival so if that's what you're looking for, book early. People were parasailing, lounging on floaters, snorkeling and generally having a great time. Disembarkation was easy and quick. The lineup after we got our luggage looked huge but only took us about 10 minutes to get through. I would try NCL again but would NEVER want to try the Epic again. Even crew members at the NextCruise desk were quick to let us know that other ships had different layouts. Read Less
Sail Date: February 2018
The entertainment onboard the Epic is the BEST at sea!! Production shows, musician, and variety of entertainment are all amazing!!! The staff is also wonderful... very attentive, helpful and friendly. The ship's layout is very ... Read More
The entertainment onboard the Epic is the BEST at sea!! Production shows, musician, and variety of entertainment are all amazing!!! The staff is also wonderful... very attentive, helpful and friendly. The ship's layout is very poor. There is no mid-ship elevator... and either end elevator is missing at least one floor, meaning you frequently have to walk from one end of the ship to the other to take the elevator to your destination. For anyone with any difficulty walking the 1000+ feet length of the ship (as is the case with my mom), this ship is VERY difficult to navigate. Embarkment: Port Canaveral doesn't have any wheelchairs available until you've already gone through security (read: long line standing and waiting), and walked the length of the entire terminal and gone through your registration process... THEN you can get a wheelchair to board. Food: The only specialty restaurant we dinned at was Shanghai's... the service was great, the food was marginal at best. The buffet was loud, crowded, and food was average to poor. BUT... we ate MANY means in The Manhattan Club and O'Sheenahan's. Service in both of these restaurants was great and the food in Manhattan Club was spectacular!!! Plus they have live music, a dance floor and avery quiet/upscale atmosphere. Taste serves the exact same menu as Manhattan club, but is less formal. Taste is also much louder and we didn't enjoy it as much. The outdoor dinning was impossible to enjoy because there was always so much wind up there. One morning we ate there, and the wind blew the coffee out of the cup!!! Breakfast ANYWHERE on the ship is marginal at best, and basically is over at 9 or 9:30am. There is a large 'gab' mid-day when the only place to dine is O'Sheenahan's (but their food is great). Entertainment: DON'T MISS Burn The Floor!!! It is amazing!! Also the dueling pianos in Howl at the Moon were great!! Priscilla Queen of the Desert was a hoot, with amazing costumes, wigs, music, etc... but it is NOT for those who are easily offended. Cirque Dreams was a wonderful show, but the food was poor. Buy the standard ticket & skip the meal. DO try to take part in the activities in the atrium... game shows, dance lessons, singing contests, etc. At first I thought this was silly and didn't want to go... but once I DID, I wished I'd gone sooner! The staff makes these shows amazing! Plan on attending the "GLOW PARTY"... it is REALLY FUN!!! No matter your age, you'll find it a real trip. Also, this is the first ship I've been on that specifically made accommodations to help single travelers meet fellow passengers. Stateroom: We were in a Family Balcony Mini-suite. The room was quite large and has TONS of storage!! We put everything away and still had several empty cupboards!!! The bathroom wasn't as bad as I thought it might be... BUT our 'shower' was in a tub and it had a VERY high side (much higher than yours at home would). VERY difficult to get in and out of. The balcony was large but the chairs were in poor shape, and one was broke, plus only table there was a tiny little side table... not room to eat there. The hallways are a bit confusing, but what ship isn't? Some other thoughts: Additional charges: THIS was one of the real bug-a-boos on this cruise... I felt like I was being nickle and dimed to death!!!! The beauty of cruising is it's all inclusive... not with Norwegian! Even the "complementary" restaurants have menu items that require an 'up charge'. And of course, there are about half the restaurants that are specialty and require an additional charge. PLUS... if you want a Pepsi (they don't have Coke) anywhere, be prepared to pay! I hate the way they bill the gratuity, daily/per person on the bill. It makes your bill VERY lengthy and it felt like every time I looked at it it was another page long!! Many of the onboard 'activities' required an additional charge, and even the Cirque Dreams show (without the meal) requires an additional charge. AND... although they sell this as 'free style cruising'... you must make a reservation to do anything!!! I understand that with 4000+ people on the ship, but it really removes any option for being spontaneous. Also... there is no central atrium... no mid-ship elevator... and the elevators that are there, are totally enclosed and dark!!! When I saw the first one open, I felt like I was stepping into an elevator in Las Vegas in 1980! Overall the ship's entertainment and staff were AMAZING and in many ways made up for the defects of the ship itself. However I doubt I would take Epic again... the ship was too big and had too many people on board. Read Less
Sail Date: February 2018
After 5 cruises with NCL, this was the worst one. It wasn't bad, but it wasn't what we expect with NCL. THE GOOD: - The entertainment was the best of any of the cruises I have done with NCL or Royal Caribbean. - The ... Read More
After 5 cruises with NCL, this was the worst one. It wasn't bad, but it wasn't what we expect with NCL. THE GOOD: - The entertainment was the best of any of the cruises I have done with NCL or Royal Caribbean. - The ship is huge but they did a great job making it feel like a normal ship. - Bartenders are all nice and can make good drinks. - Posh is amazing - Water slides are fun - Casino was big THE OK: - My wife has a food allergy. Normally NCL is amazing with pre-orders, this time it was a little more of a challenge but she got her food in the end. - Casino table games start more than many vegas casinos -- Pai Gow $25 THE BAD: - Food is not as good as every other ship we have been on, even the specialty restaurants weren't as good as the Jewel class ships. Food service wasn't great. - The curve design of the rooms is annoying. I knew this going in but it does render the couch totally useless. - Pools suck, small and too warm - DJ from the Glow (white Hot) party wasn't good and the party was kinda lame Read Less
Sail Date: February 2018
Our daughter has cruised this ship before and liked it. Liked the restaurants and entertainment. Did not like the smoky casino. Also, the elevator nearest us did not go to 5th floor. This was a major inconvenience. Would like to try ... Read More
Our daughter has cruised this ship before and liked it. Liked the restaurants and entertainment. Did not like the smoky casino. Also, the elevator nearest us did not go to 5th floor. This was a major inconvenience. Would like to try another ship out of Port Canaveral. Shore excursion folks could not help us in determining if excursions would accept a disabled person. Guest services did not know about access on shore excursions. This disability office did not help either. After docking at Cozumel we discovered we could have done an excursion after all. Visited the spa services of acupuncture and massage/mini facial. Appreciated the special prices on port day. We saw the Newlywed Game, Cirqe, Priscilla: Queen of the desert, Burn the floor and musician/illusionist. Enjoyed all of them. Liked the evening music by Ben. Major complaint was the casino. It smells so bad and and makes the other floors smell, too. Read Less
1 Helpful Vote
Sail Date: January 2018
We chose this ship because we wanted to go to Jamaica and the Cayman Islands. We flew into Orlando and took the Go Port Canaveral transfer package from airport/ to hotel/ to the ship/ to the airport. It was an easy process. It took ... Read More
We chose this ship because we wanted to go to Jamaica and the Cayman Islands. We flew into Orlando and took the Go Port Canaveral transfer package from airport/ to hotel/ to the ship/ to the airport. It was an easy process. It took about an hour to get from the hotel to the port. IMPORTANT TIP: To speed past much of the line, find the elevator. It drops you at the top of the stairs! At that point, it still took 45 minutes to get on the boat. So, any shortcut helps! We stayed in a mini suite on the 13 floor. This was a good location, as it was a short 2 floors up the stairs to the pool deck and buffet. The gym was up one deck. The room was very strange, as many reported. We adjusted without much problem. There was a lot of storage space and closet space. However, electric outlets were sparse. They were located under the cabinet opposite the bed. Not very convenient at all. Bring your own body wash and shampoo. They have some stinky herbal stuff that was short of disgusting. And lady's, there is no conditioner!!! Bring your own. Last year we were in a suite on the Dawn, and had some awesome Bvlgari products. This is our 3rd Norwegian cruise. This was our worst in terms of service. We had the drink package. It was hard to find a bartender that was attentive or not rude. No one smiled. They seemed annoyed to be there. We never experienced that on other ships. We were in Spice H20 most of the time during the day. Finding waiters was difficult, at best. We waived, yelled, etc.. to get their attention (when there was one to be seen). They would wave and then make their way after 5 minutes or so. Again, annoyed to be there and no smile or friendly words. The restaurants were OK. The menu never changed, so if you wanted variety, you needed to try another entre or go to a specialty restaurant. NOTE: We usually dress up for dinner and got great service in the Manhattan. However, we ate in Cagney's twice- both times the service was without a smile. The experience in Teppanyaki was good. It was entertaining. The food was just ok. I had steak. It was under seasoned. So was the rice. My wife had shrimp and scallops. The scallops were very fishy and seemed undercooked. The Garden Cafe was fine, however, many of the "American" dishes were far from tasting that way. I think they need to invest in an American cookbook, because American staples should look and taste accordingly. Pool Deck- get there early and reserve a spot, or you may find slim pickings on finding chairs- especially at Spice H20. We like being in the hot tubs. One day they were very hot, other days cool or luke warm. No consistency. Entertainment- I thought Norwegian was supposed to be "freestyle"? There were many venues that required reservations. Even tenders? We reserved the Burn the Floor show several months in advance. Upon boarding the ship, we had a letter in our cabin that said we were bumped, and rescheduled to another show (on the last night of the cruise). Not cool. Also, we paid for premium seats for the Cirque show and were seated upstairs. We didn't get what we paid for. The show was outstanding, but we got the bait and switch. The Epic Beatles were also very good, however, get there at least an hour early if you want a chance at getting to sit down. The bartender is not very friendly in there either. We got into the dueling piano bar, which was OK... I've seen better singers. We never were able to get tickets to Escape the Big Top. This ship is big and crowded. Tours- In Jamaica, we went to Dunn's River Falls plus the VIP Beach tour. This was a very good experience. In Cayman- we went shopping and went to a restaurant and had lobster tails for lunch. When we returned, we found many people who reserved tours had them canceled due to rough seas. We decided not to go to the private island. The tender reservation schedule just wasn't worth the hassle. We heard there wasn't much shade, the food wasn't very good and the beach was crowded. Glad we skipped it. Next time, we will be more selective to not book cruises with more than one tender. Gym- The gym had plenty of equipment and machines. However, there were no towels the first few days, which was annoying. Also, no attendants there. Maid- She was great, pleasant, smiling and very friendly! We tipped her extra! All together, we like Norwegian, but this trip just seemed like less service and less for our money. Maybe that's what you get with the bigger ships? We still had fun and made the best of it. It just wan't for us. So, we won't be cruising on the Epic again. Read Less
3 Helpful Votes
Sail Date: January 2018
We were not at all impressed with the Epic. We have cruised 20+ times on almost every cruise line, and chose the Epic because we enjoyed the food on the Breakaway so much. We even talked friends into going with us. In a nutshell, here are ... Read More
We were not at all impressed with the Epic. We have cruised 20+ times on almost every cruise line, and chose the Epic because we enjoyed the food on the Breakaway so much. We even talked friends into going with us. In a nutshell, here are our issues: (1) Too many people are crammed on this ship. Even with reservations for EVERYTHING, you spend most of your time waiting in line. (2) They said the "bathroom" was modeled after European bathrooms. We lived in Europe for 12 years and traveled to almost every country. Never did we have such a setup. The toilet is in what can only be described as a shower stall IN the cabin; the shower stall is also IN the cabin, as is the sink. The only privacy you have is a curtain between you and the bed. (3) The cabins are very small--even the balcony cabins are claustrophobic; I am 5'4", and my feet were hanging off the bed every night. We've sailed in everything from an inside cabin on Carnival Liberty to a suite on Celebrity Reflection. Never have we been in such a tiny space. (4) There are a lot of different entertainment options after dinner, but they are much too small to accommodate the number of passengers trying to get in. (5) The check-in appointment for embarkation was not even necessary. The lady at the counter checking us in had no idea what I was talking about. We sat in this huge gym-like room with about 4000 other sweaty people for an hour and a half waiting to board. Disembarkation wasn't much better. We've sailed from Pt. Canaveral before and not had such issues. (6) The food on the Breakaway was MUCH better than the Epic. For example, we suggested to the friends we brought with us that we not miss the "Seafood Buffet" night, because on the Breakaway it was amazing with lobster tails and crab legs and all other kinds of seafood. How many ways can one cook shrimp anyway? (7) The ship wasn't nearly as clean as it should have been. The public bathrooms only seemed to get attention when people complained. I complained twice. All in all, we were very disappointed in this ship Read Less
Sail Date: January 2018
We were looking forward to our first NCL cruise for a year and can say (among many others we encountered who echoed the same sentiment) that we will not be returning. The Norwegian Epic had it's bright spots, but overall we were more ... Read More
We were looking forward to our first NCL cruise for a year and can say (among many others we encountered who echoed the same sentiment) that we will not be returning. The Norwegian Epic had it's bright spots, but overall we were more disappointed than anything. Lets start with the ship itself. Embarkation was typical. A few delays, but the ship holds thousands of passengers so some waiting is to be expected. Once on the ship, catching an elevator is almost as difficult as hitting the lottery. NCL really needs to increase the production on these things. If you're looking for a vacation where you never close your wallet, well you've found it. NCL charges for so many things. Most shows, some seminars, games, bowling, any offered classes - it's all extra. This is in addition to the restaurants, which some are not only an initial fee, but the menu is also a la carte. The Garden Café (buffet) seating is ample, but the food was often cold and average. O'Sheehans turned out to be our favorite spot. The drink prices and drinks themselves throughout the bars were highly inconsistent - we got the same drink for 2 different prices and two completely different tastes within half an hour one day - one $3+ more than the other. You're charged $17+ for a 6 pack of water, which the crew then confiscates from you upon returning from certain ports. Totally logical. You're required to have a ticket for even the complimentary shows, and making reservations for tendered ports is definitely encouraged. NCL's highly touted 'Freestyle Cruising' is actually quite regimented and limiting due to this setup. The pools are very small and narrow, deck chairs were consistently reserved with towels beginning very early in the morning, and the crew stacked them up relatively early in the evening. The shops, art gallery, and sundries shops have all the typical cruise items. The ship overall was HOT everywhere other than the 5th floor. Our stewards were very friendly, fast, and attentive. They kept the cabins very nice. We went to the Svendka Ice Bar which is open in the evenings with reservation, costs $23+ (entry fee and 2 drinks included), but is definitely fun to see. There's things to do on the ship, but at the same time, there's not really a lot going on. NCL really just counts on spending money at the bars and specialty restaurants as your entertainment. Let's talk about ports. Our first port was NCL's private island, Great Stirrup Cay in the Bahamas. The beach was nice enough, but it's really the only thing to do, which is great if you're looking forward to a beach chair and swimming all day. There is a small straw market which takes about 15 minutes to see the entire area, and a complimentary bbq or taco lunch. Past that, you have to pay for anything else. This is a tendered port, so be sure to get in line on time. Guests of The Haven are also given preference over the rest of us cruisers and taken to the front of the line regardless of how long others have waited. Our 2nd port was Ocho Rios, Jamaica. Corporate NCL seriously needs to walk thru and see the condition of this port. We docked at a pier which appeared to be an old dilapidated freight port. We then had to walk a good 20 minutes down a mountain on a crumbling sidewalk full of holes, trash, beggars, congested with speeding drivers, locals handing you 'gifts' and then demanding money, locals attempting to take you for a ride/tour, physically grabbing and holding onto your arms and hands, and offering/attempting to sell all types of drugs and stuffing small bags of them into the peoples pockets who made the mistake of buying whatever the individual was selling. The word 'No' is totally disregarded by the residents. Once you finally reach the town, you find a downtown that is filthy, crowded, more narrow sidewalks, stores full of cheap trinkets, and locals who stand out front and harass you to buy something. To top it all off, Jamaica was under a State of Emergency and Travel Advisory during our trip due to crime, which NCL conveniently forgot to mention. We turned back within an hour. 90% of our ship was also returning due to the same thoughts about Ocho Rios so at least we could travel in more of a pack for safety. NCL needs to remove this stop from their itinerary immediately. It is not somewhere visitors need to be. 3rd port was George Town, Grand Cayman. No complaints. A very nice port town, ample shopping, nobody bothering you, clean, beautiful water, and lots to do in addition to shore excursions. You're on a tender here also, so arrive in ample time. 4th port was Cozumel, Mexico. Cozumel's water was clear in spots. We docked at 1 of the 2 piers and the better shopping seemed to be to our south, we just chose not to take a taxi. The shops were clean, but not much variety. More locals bothering you to come into their stores and the agent prior to getting back onto the ship snatched a fellow passengers money out of her passport when checking ID's, attempted to hide it, then claimed it was a joke, but this port was still a monumental improvement from Ocho Rios. Onto our mini suite cabin. The Epic's staterooms have a 'Wave' design and it just doesn't work in all the rooms. The beds were at the front of this room and were practically in the bathroom area. You could lean over and wash your hands in the sink. The beds can't be separated further than 6 inches because they are locked in a curve, the bathroom and shower are across from one another on either side of the room and the sink is outside of the bathroom area. The shower and toilet are separated from the rest of the cabin by a curtain with the sink and mirror outside of the curtain. The bathroom is small, beyond small. We had 3 cabins - all in one day! Our first cabin the air conditioning barely cooled, but the main problem was the cabin flooded in the very early morning hours due to something going wrong in the wall from the neighboring cabin's plumbing. We had a temporary cabin in the afternoon which was a regular balcony cabin. Due to the wave setup, this room was very small - spring for the mini suite. We were then moved late that night to another mini suite where the air worked and the beds were at the end of the wave by the balcony doors, which was WAY more efficient. And this room didn't flood! The Head Guest services manager did rectify the entire bad situation which we were satisfied with. The room itself is decorated in warm tones with mahogany and plentiful storage, the balcony is larger than most ships, so the appearance is nice, just not so much the aesthetics. We wanted to love this ship and this line. Unfortunately, NCL misses the mark and they're not worth spending the money on. At least the Epic sure isn't. They're trying to be luxurious, but have yet to master simplicity. First cruise with NCL, last cruise with NCL. Epic fail. Read Less
4 Helpful Votes
Sail Date: January 2018
Ship looked great from the outside a little unusual but we were excited to go, we had prioritie boarding and could not find any direction to use this perk, the lines were enormous we finally got on board and waited a while to get to our ... Read More
Ship looked great from the outside a little unusual but we were excited to go, we had prioritie boarding and could not find any direction to use this perk, the lines were enormous we finally got on board and waited a while to get to our cabin..here was a surprise a bathroom that wasn’t a bathroom! Neither my wife or I appreciated the European style of the room with the deconstructed bathroom and lame curtain dividing the bedroom from the toilet facilities. And for that reason alone we will be much more selective of the cabin layout, I certainly will not book on the Epic again, the Shows were fantastic. Entertaining,funny and worthy of Broadway... dining was its usual wonderful experience food taste and presentation were wonderful. The ports were also enjoyable I was surprised with Grand Cayman very nice! Been to Nassau enough not to get off the ship but my wife and her friend did go ashore. The private isle Great stirrup Cay was great. The weather was a little cool this time of year so if we cruise in the winter again it will be to ports a bit further south disembarkation was efficient and speedy it seems they were more anxious to get us off the ship than to allow us on Read Less
2 Helpful Votes
Sail Date: January 2018
My wife and I love NCL, with that said our experience on the Epic left us disappointed. We would not go on the Epic again nor would we recommend it. Not enough space for seating during meal times, not sure what they were thinking when ... Read More
My wife and I love NCL, with that said our experience on the Epic left us disappointed. We would not go on the Epic again nor would we recommend it. Not enough space for seating during meal times, not sure what they were thinking when designing the ship. Even the main dinning area you must have reservations or wait long periods to get in. The show's you need to have reservations, we have never experienced this with any other cruise we have taken, even with other cruise lines. To get a tender we waited 1 3/4 hour. This appeared to be poor management, only saw two tenders used. On the return to the ship they had 5 tenders, they had many upset people complaining, probably why they bumped up the tenders for the return. No privacy in the restroom area. It was clear to us that the ship size is more about making money than customer service. We will certainly do NCL again, but we will stay to the smaller ships. Read Less
Norwegian Epic Ratings
Category Editor Member
Cabins 4.0 3.7
Dining 4.0 3.8
Entertainment 5.0 4.0
Public Rooms 4.0 3.8
Fitness Recreation 4.0 3.9
Family 5.0 3.9
Shore Excursion 4.0 3.5
Enrichment 3.0 3.3
Service 4.0 3.8
Value For Money 4.0 3.5
Rates 4.0 3.7

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