5 Norwegian Epic Cruise Reviews for Entertainment Cruises to Bahamas

A group of us that are Super fans from NFL teams chose to cruise to the Bahamas, Over all the experience was not great. Food was decent, but service was slow or non existent. Ship was clean but the crew did not seem friendly and seemed ... Read More
A group of us that are Super fans from NFL teams chose to cruise to the Bahamas, Over all the experience was not great. Food was decent, but service was slow or non existent. Ship was clean but the crew did not seem friendly and seemed disinterested, They did not make you feel welcome. This did not include everyone, just the majority. We did find some that seemed to have fun and made you feel special. Our steward never seemed to materialize but the room was clean and presentable. This was just a very disappointing cruise. Food was as I said decent, Osheehans was our favorite. The buffet was goos as well and the Shanghai Noodle Bar was also one of our favorites. Debarkation was horrendous. No organization and there was major chaos. At this time I would not recommend Norwegian Cruise Lines and our plan is we will not be cruising with them again. I have been on 2 Carnival Ships, 1 Princess and 1 Royal Caribbean, All of those I would recommend. Read Less
Sail Date March 2019
We thought we would try NCL, we have cruised before but not on NCL. Our group found a cruise that would fit our timetable and also with the beverage option that suited us. Getting on board was easy and the cabin was clean and ready when ... Read More
We thought we would try NCL, we have cruised before but not on NCL. Our group found a cruise that would fit our timetable and also with the beverage option that suited us. Getting on board was easy and the cabin was clean and ready when promised. I was very disappointed in the beverage wait staff and bartenders. It seemed that once they knew we had the beverage package we seemed to be ignored, I tried for over an hour to get the attention of a waiter, I went to the bar myself and stood in line for 45 minutes and while the progressed people sitting at the bar got served 3 times during this time period. Once I got to the front of the line, I got the bartender attention a couple of times and started to give my order and he served other people. After the third time of being ignored, I gave up. Going to dinner was very eventful also, I did not see that I needed to make dinner reservations at any complimentary restaurant or dress code at a couple until I went back and reread the Freestyle Daily, in small print I found it.. I did find out the people were making reservations back in January for this cruise in March. A little heads up for us first time cruisers sure would have helped. This cruise has put a bad taste, I doubt if we will cruise with NCL again. Read Less
Sail Date March 2018
The service on this cruise was awful due to lack of experienced staff pitched in to a spring break environment. It was the same on the private island cruise stop in fact it was even worse. The customer service were not interested and ... Read More
The service on this cruise was awful due to lack of experienced staff pitched in to a spring break environment. It was the same on the private island cruise stop in fact it was even worse. The customer service were not interested and seemed to be resigned to this. The food was continuously served up cold and you literally had to fight your way in to the bars to get a drink and then attract the attention of one of the bar staff if you could at all. I would have thought NCL knowing the timing would have compensated by increasing their staff numbers. We hand drinks packages to which they added service charges prior to departure which is a cheek when the service is as poor as this. We also had specialist restaurants package which we could not access because they had been fully booked before we got on the ship again I assume with service charges added to the cruise account. This was most annoying since it was the major reason for booking this cruise. The prices on board were extortio so beware if you sail without the packages. This is the second time we have been on this ship and our first experience was similar. In conclusion not the best cruise we have been on by far. Read Less
Sail Date March 2018
We went on the Norwegian Epic in March 2018, and it really wasn't great, not even sure if I would rate it good. It is one of the bigger ships in the fleet, and it was clean and well-maintained. My biggest issue was the lack of service ... Read More
We went on the Norwegian Epic in March 2018, and it really wasn't great, not even sure if I would rate it good. It is one of the bigger ships in the fleet, and it was clean and well-maintained. My biggest issue was the lack of service and staff throughout the entire cruise. We apparently made the mistake of sailing during part of the spring break times, and the service was terrible. The ship was close, if not at capacity, and there did not appear to be adequate staff to deal with the numbers. The line is marketing "Free at Sea" which includes a drink package. The ship/line knows how many people sign up for the package, but don't staff for it. For the entire cruise, it took a minimum of 20 minutes to get an alcoholic beverage no matter where we went. All the bars (pool-side, clubs, and entertainment) always had at least 5-6 people deep waiting for a bartender to wait on them. At each restaurant, it took over 20 minutes to get alcoholic beverages. At Great Stirrup Cay, they let 3,000+ people off the boat and were serviced by two bars (total) and four bartenders. For the entire day, there was a 30 minute line. And there were very few roaming bartenders working the various areas. For the "adult only" pool at the back of the boat, they had one server waiting on over 100 people and taking drink orders. It was pitiful. I have never had such poor service consistently for 4 days. I don't understand why there wasn't sufficient staff for the amount of people. The previous cruises we've gone on had about half of the passenger capacity as the Epic, but I feel like they had more staff available than the Epic. Over and over, the only way to get a server or bartender to wait on you was to literally flash cash. If there was not money in hand during the ordering, they would not even wait on you. You pay for Free at Sea and for the gratuities, and a service charge for each day of the drink package, but can't be waited on without tipping up front. I am happy to tip, but it shouldn't be a prerequisite to getting service. While at O'Sheehans, we had been sitting for some time and unable to get anyone to stop at the table. I held a $20 bill in the air and, no joke, in less than 15 seconds, a waiter appeared at my elbow. It was like watching a B-movie comedy, but it actually happened in real life. And then on to the food. Other than our dinner at Cagney's, I am not sure I ate a single meal that was above room-temperature. The main buffet seemed to leave food out indefinitely hoping for it to move, regardless of how cold it had gotten. We also tried the upgraded dining, and that food was cold too. All of the entertainment activities were always packed to capacity and more. We tried each night to get into Howl at the Moon, and it was standing room only. We tried the British Invasion pub, standing room only. It seemed like everywhere we went there was another line or another long wait for something that should be simple and quick. They crammed more people into the ship, but didn't seem to care if they could be accommodated. And the cabins. How small can they be? We got a balcony because they tend to be a little bigger, but there was only a minimal amount of walking space. The Couch, which was used to hold our suitcases, seems to take up half the room and is never used since the television is lined up with the bed. What is the couch for...to look at the closet? Or the sink? Maybe the toilet and shower that aren't separated from the rest of the suite? I won't be sailing on Norwegian again. They aren't the cheapest, and they definitely are NOT the best. They need to work harder on the service part if they want to cram 4000+ people onto a boat. Read Less
Sail Date March 2018
The layout of the common areas of the ship were nice. However, the layout of the inside state cabin was good. I was sharing a room with a girlfriend and I did not believe the bathroom stall or the shower stall offered enough privacy and ... Read More
The layout of the common areas of the ship were nice. However, the layout of the inside state cabin was good. I was sharing a room with a girlfriend and I did not believe the bathroom stall or the shower stall offered enough privacy and it was inconvenient to pull the curtain every time we used the restroom. The only sink being in the common area of the bedroom did not provide much privacy. The lines from beginning to end were long and consumed a lot of time that could have otherwise been spend enjoying. There were so many teens at the bars doing double fisted drinking and shots while my friend and I tried to push through just to wait to even be noticed in all the chaos. I have a tradition of enjoying a nice glass of champagne every evening and most evenings I did not even get one because it was too much of a hassle. The entertainment was definitely a bright spot on the cruise. We were very pleased with the evening entertainment and really appreciated the 80's dance party so that we could enjoy music we were actually familiar with instead of the disco techno stuff. Another highlight was the cabin service. The gentleman who maintained our cabin did a great job and even left towel animals which my roommate requested (she is a big kid at heart.) I would like to think this experience was a one time disappointment but I am honestly do not think I would pay for another Norwegian Cruise to find out. I have been on Disney, Royal, Celebrity and Carnival multiple times each but this was my first and probably only Norwegian experience. I will applaud the staff for saving the young lady who went overboard. I think that as a miracle! Read Less
Sail Date March 2018
Norwegian Epic Ratings
Category Editor Member
Cabins 4.0 3.7
Dining 4.0 3.8
Entertainment 5.0 4.0
Public Rooms 4.0 3.8
Fitness Recreation 4.0 3.9
Family 5.0 3.9
Shore Excursion 4.0 3.5
Enrichment 3.0 3.3
Service 4.0 3.8
Value For Money 4.0 3.5
Rates 4.0 3.7

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