27 Norwegian Epic Cruise Reviews for Cruises for the Disabled Cruises to Europe - Western Mediterranean

1. Nickel And Dimed: I felt like everything was extra money after I paid for my cruise. - The app to message people around the ship was $10. - Most of the restaurants you had to pay for ($40-$50/person) - The best entertainment ... Read More
1. Nickel And Dimed: I felt like everything was extra money after I paid for my cruise. - The app to message people around the ship was $10. - Most of the restaurants you had to pay for ($40-$50/person) - The best entertainment you had to pay for. - All drinks except water you had to pay for. (other ships I have sailed with let you get a soda or lemonade or something similar with your dinner.) 2. Daily Disembarking - it was difficult to know what time we could begin disembarking each day. We knew when we arrived at the port, but not when we could disembark. And each day it was in a different location on the ship. It would have been helpful to have listed that on the daily newsletter, in the app, and with signs throughout the ship. 3. Laundry - I really wish they had washing machines we could use on the ship! That is a big deal for me when I choose who to sail with. I did find out that we could do a bulk laundry service near the end of our time on board (which I was NOT able to learn through ANY of the NCL information, I learned about it through Cruise Critic). I did use the service while sailing, and it was a good service. We sailed Wednesday to Wednesday. We had to put the laundry out by Friday morning and it was returned Sunday/Monday (2 of our cabins received it Monday, 3 of our cabins received it on Monday.) The bulk service is a discount from their high prices - everything you can fit in the bag for $20. The bag is just smaller than a regular pillowcase, but it is a flat paper bag. I used a suggestion I found on Cruise critic, where I brought with me a large garbage sack, put all of my clothes in it and then slid the plastic bag into the paper bag. It helped because I was able to close the garbage sack with the draw string and then I didn't have to close the paper bag. It was slick! The laundry came back folded in a small basket waiting for us in our room. 4. The App was NOT worth the $10! All it did was allow us to text one another. They didn't use it to push information to us! This app could have let us know about disembarking times and locations, when we need to be back on the ship, it could have showed me my excursion details and my dinner reservation locations and times. But it didn't. It wasn't interactive at all. If you have a large group and need to communicate, then I guess it's worth paying for, but other than letting you text, there is a static map of the ship and that's about it. 5. Dining - MAKE RESERVATIONS EVEN FOR THE MAIN DINING ROOMS! The main dining rooms get really busy, so if you want to eat at a certain time, make sure you make reservations for your party well in advance, otherwise you will wait in a huge line for a table to open up! I really didn't like the "Free Style" dining. On other cruises with set dining times, the waiters got to know our table, our habits, our drinks, our favorite appetizers, etc.. and had things ready and waiting when we arrived. With Free Style cruising, each dining experience had different waiters, so we didn't get the personal attention I've received on ALL of my other cruises! Additionally, since we were a party of 9, had I not known that I needed reservations, dinner would have been a nightmare! 6. Stateroom Layouts. I stayed in 8149. We were lucky we had odd numbered state rooms because that side of the ship was able to view most of the port coast lines! My party stayed in cabins 8149, 8155, 8157, 8159, 8161. The layouts for 8149, 8157, and 8161 were all the same. The toilets were next to the bed and the couch was on the far side of the room next to the balcony. The walkway was so tight that two people couldn't pass the bed without one of them either getting onto the bed or walking to the other end of the room. The layouts for 8155 and 8159 had the bed at the far end of the room and the wider space to move up front in front of the couch and by the bathrooms. It's a MUCH better layout!! The bathrooms don't have a door. The toilet and shower area are frost covered glass enclosed on either side of the door into the cabin. So if someone knocks on the door and you answer it while someone is using the toilet or showering, then there isn't much privacy. This area is separated from the main living area by a curtain. The sink was in front of my bed, so when I used the facilities during the night, it woke up others sleeping in the room. I've stayed in interior cabins before with more room! This "suite" was smaller than other rooms I've stayed in! (minus the balcony of course.) 7. Embarkation and Disembarkation were SUPER smooth. It was one of the easiest I've done (I've sailed 7 times.) Overall the ship was nice, the staff was wonderful, and the food was terrific. But I think I'd rather not sail with NCL again. If I did, the price would have to be a steal to get me to go through the headaches again. Read Less
Sail Date October 2019
Previously sailed on the Epic twice, this was the third time but never again. The standard of the Haven facilities have seriously deteriorated, whilst the cabins areof a very high standard, the facilities and added luxury have ... Read More
Previously sailed on the Epic twice, this was the third time but never again. The standard of the Haven facilities have seriously deteriorated, whilst the cabins areof a very high standard, the facilities and added luxury have demised. On previous sailings the Haven had certain parts of the ship that accommodated smokers One being in the posh bar where you could have a relaxing drink and a cigarette the other being on the top deck. When we went to the posh bar we where told that this facility had been stopped and you were not allowed to smoke in either areas. We actually booked this cruise because it had smoking facilities and would not have Paid £6000+ to be told that if we wanted to smoke we had to leave the Haven and go Into the main part of the ship to smoke. The main part of the ship had two smoking areas One on deck 15 and one in the 02 bar. On asking why the facility had been stopped In the Haven areas none of the management could give as to why. So we advise any one who enjoyed a cigarette on their cruise do not go to the expense of booking the Haven save £3000 and go in the normal part of the ship NCL NEED TO STATE THAT ON THE EPIC HAVEN THERE ARE NO SMOKING IN THE HAVEN The food in the Haven was very mundane, the same menu every night so we went to the other restaurants on board. The night we had steak in the Haven restaurant my husband couldn’t eat his on complaining he was told it must have been the supplier and did offer an additional meal We only ate once for breakfast, because most mornings the breakfast was only served Until 9am, we like to stay out at night on holiday and think breakfast should be offered until 10am at least, again in the main part of the ship you could have breakfast till 11.30 So once again your better off not booking the expensive Haven. Read Less
Sail Date September 2019
High Points: Staff & Service were a great pleasure, everyone went above & beyond.. Dinning & Buffets were very good. Bars & Lounges were a pleasure. Activities available were good with many o;ptions to choose from. ... Read More
High Points: Staff & Service were a great pleasure, everyone went above & beyond.. Dinning & Buffets were very good. Bars & Lounges were a pleasure. Activities available were good with many o;ptions to choose from. Day & Nignt Entertainment was Fair. The Premium seating for Circus delay was far from Premium service or seating. I Never did get 1 slice of Bread or a good view. Shame after paying over $47 US. Ship layout was impressive as was the views. Low Points: Suite Quality Poor! Tours the WORST! Disembarking NCL Service Reps.even WORSE!! How dare NCL leave a Senior & Disabled Couple to fend for themselves SHAME!! No Lougage carts, No NCL Representive & no help to be found! Ice Bar why $25 US to enter Overpriced.. Internet Show & Overpriced EXTREME! Doctor Service CRAZY $199.00 US Plus Prescriptions! Disembarking no such thing as Priority Disembarking via Tenders!. Overall 5/10 overall experience Read Less
Sail Date September 2018
Overall we had a delightful experience aboard the Norwegian Epic. However a few things to keep in mind if you have limited mobility: 1 - Rent a travel scooter before coming - this will give you full mobility on and off the ship. ... Read More
Overall we had a delightful experience aboard the Norwegian Epic. However a few things to keep in mind if you have limited mobility: 1 - Rent a travel scooter before coming - this will give you full mobility on and off the ship. 2 - Most of the excursions through the ship (even level 1) are not conducive for anyone with limited mobility 3 - Get a scooter that can collapse to keep in room - will make it easier than having guest services take overnight to charge (but this is a good alternative) If you can - definitely upgrade to the Haven suites. We booked the Haven spa suite and I was able to walk around the room easily because there were things to hold onto. Not conducive for wheelchair though. I also was able to get a shower chair to avoid soapy slippery floors. At worst case, you can get wheelchair assistance on and off the ship. Based on all of this, we did not know we could rent a scooter beforehand and ended up renting one on the ship for a large price (could have bought one for slightly more than we rented one) but I was grateful the ship had this as an alternative. Also very grateful to the Haven concierge team for their help with our excursions and ensuring that I could get around. Loved the Haven and Specialty restaurants as well as the afternoon treats brought to our cabin each day. Delicious food and great ambiance. As a couple traveling, this offered us wonderful romantic meals, a fabulous balcony off our room to enjoy the views, have quiet space to read and disconnect with each other and see amazing sunsets each day. Read Less
Sail Date September 2018
We boarded this magnificent ship in Civitavecchia – we are a family of 4. This 7 day cruise went around the Mediterranean with a port every day bar one. The check in was easy. Our stateroom was beautiful - we had a suite with balcony ... Read More
We boarded this magnificent ship in Civitavecchia – we are a family of 4. This 7 day cruise went around the Mediterranean with a port every day bar one. The check in was easy. Our stateroom was beautiful - we had a suite with balcony – couldn’t fault it. The staff were all helpful, friendly and efficient. The food – wow - delicious, varied and plentiful. Everything was expertly organized onboard for a seamless experience. The Mediterranean sea was breathtakingly stunning and rich with culture, history and beauty. Special mention to the kids activities staff who made my boy, who has a disability, very welcome and fully included and the activities were varied, well-structured, creative and FUN. Points for improvement? Only a few minor things - The jogging track was uninspiring, it went around part of a mid ship deck, past lifeboats etc. The charges on board (drinks, internet) were more expensive than other cruises I have been on. Overall an amazing cruise and would do it again in a heartbeat. Read Less
Sail Date September 2018
We chose this cruise for the ports. We wanted to do the western Mediterranean. We were not disappointed. Everything was wonderful. The room was plenty big enough. There was more than enough storage space. Two closets for hanging ... Read More
We chose this cruise for the ports. We wanted to do the western Mediterranean. We were not disappointed. Everything was wonderful. The room was plenty big enough. There was more than enough storage space. Two closets for hanging clothes, plus three drawers. We were able to put our two large suitcases in the one closet one on top of the other. My carry on fit by the couch near the sliding doors. The balcony was large. We were in room 9224. Contrary to what some people said, the frosted glass on the toilet and shower areas was not a problem. There also was a curtain that could be pulled over to separate that area if it bothered someone. The food was excellent. We ate at the garden cafe several times. The choices were unbelievable. The taste and Manhattan room were also terrific. Shanghai had fantastic Chinese food. The staff was incredible. So pleasant and accommodating. We usually stopped at Maltings whiskey bar on the 7th floor each night. Kit, the wait server was so nice and always knew what we wanted. Our housekeeping person, Arnold, was the best. Such a wonderful man. They both made us feel special. The Cavern had a Beatles band, who were very good. Shore excursions were a little on the pricey side,but very good. The embarkation and disembarkation were fine. Was very quick and easy. Read Less
Sail Date May 2018
Embarkation and Disembarkation went well. My wife needed a wheelchair for distance and was accommodated very well. We went right to our room, it was about 11am. We really enjoyed the Cruise Director. He made the trip super fun. Food ... Read More
Embarkation and Disembarkation went well. My wife needed a wheelchair for distance and was accommodated very well. We went right to our room, it was about 11am. We really enjoyed the Cruise Director. He made the trip super fun. Food was great, although the French Restaurant was disappointing. If you travel on Epic, you must do the Brazilian Restaurant. The food was the best of any restaurant or Buffet on the ship. We stopped in Naples, great shopping. Rome - a must tour city. Florence/Pisa - we went to the tower of Pisa on our own. Its just a quick train ride (one stop) and your there, then we took a taxi. Be sure to get ice cream there, it was fantastic. Cannes, France - terrific stop. Cannes is great walking city. A Mediterranean cruise is all i will take in the future. We've been to Mexico, from Miami and LA, and to the Caribbean, but its nothing like the Mediterranean. Read Less
Sail Date May 2018
I liked the 7 day western Med itinerary and additionally it was my very first visit to Rome. Enjoyed my brief taste of Rome and Napoli as you can't see everything you want to in 8 hours. About the ship. The Epic is bizarre in ... Read More
I liked the 7 day western Med itinerary and additionally it was my very first visit to Rome. Enjoyed my brief taste of Rome and Napoli as you can't see everything you want to in 8 hours. About the ship. The Epic is bizarre in terms of layout and organization of venues and is the complete opposite of every other NCL ship I have sailed on. The Garden Cafe is in the stern instead of the bow, and the ship actually has an escalator between deck 6 and 5 for some reason. The ship is quirky in other ways with some confusing venue layouts, and the Manhattan dining room was very noisy when serving dinner. Food was a bit of a letdown all across the ship. I have eaten at most of the specialty restaurants on the Jewell class and Breakaway class ships and was honestly shocked at how some reliable dishes like Spaghetti Carbonara and Shrimp Scampi both were completely unrecognizable, as if the recipes had been changed. Only ate lunch in the Garden Cafe and food was usually good and venue was spotless clean, but very very crowded all the time. Service was always good as is usual with NCL, and when things went wrong staff always made amends with comp drinks or additional perks. Epic doesn't have the traditional NCL carpet pattern of fish swimming towards bow so you always feel somewhat lost. Read Less
Sail Date May 2018
We chose this cruise because it was included in our Wyndham timeshare package. Boarding the ship started one hour late, which created a line of passengers snaking for 3 blocks in the searing sun with no bathrooms. During the check-in ... Read More
We chose this cruise because it was included in our Wyndham timeshare package. Boarding the ship started one hour late, which created a line of passengers snaking for 3 blocks in the searing sun with no bathrooms. During the check-in process no one could explain our "priority embarkation / disembarkation" benefit as listed on our ticket. Upon arriving on the boat, our VIP reservation was not recognized because we had an internal cabin. After a long wait with the concierge and showing VIP on our tickets, they reluctantly gave us our strawberries, wine, VIP recognition. We wanted to enjoy the various hot tub spas available on deck 15, but to our dismay they were all quite cold with cold bubbles. We also quickly learned that the cruise was catered to 2 groups: a younger crowd only on board to drink and gamble, and an older crowd on an extended vacation from Florida to Europe. The shore excursions were an absolute fiasco. Gathering for disembarkation was completely disorganized, not ADA compliant, 100% of the time late to disembark. One tour was scheduled to leave at 0800, and we did not leave the ship until 1030. This late departure was caused by the crew not launching enough ferry boats to shore. The shore excursion descriptions did not mention the lack of wheelchair access, disabled access, and walking over uneven or severely inclined terrain. There were several excursions, namely Pompeii and Rome where the elderly on the tour were physically unable to complete the tour. One every tour, there were at least 2 patrons that needed significant assistance getting into the bus. One one tour, an elderly lady fell out of the buss because she could not step safely from the last step to the pavement, leaving the bus. At every turn, it seemed like the crew had no idea what they were doing. There were voices of panic on the walkie talkies almost constantly. The musical Priscilla of the Desert, was not appropriate for the audience on the cruise. About 30 minutes into the performance, about 2/3 of the crowd walked out. If I would have known that it was a gay pride performance, I would have never attended. The constant announcements morning and night from both the captain and the "Cruise Director" were intrusive and exceedingly loud. They also offered not useful information during their announcements. The elevator wait time was, on average, 25 minutes throughout the cruise (yes, I timed it; I'm an industrial engineer). Wait times were even worse on days where there was disembarkation. Many times you had to get on an elevator going the wrong direction just to get to the desired deck eventually. "Haven" members abused the "priority" service on the elevators, reducing capacity through poor utilization. Contributing to the capacity issue was the fact that only 2 of 4 elevators showed movement at any given time. The floor and movement of the elevators were displayed atop of each elevator door. Read Less
Sail Date April 2018
This was our 3rd time on this ship and although not our favourite it has many things in its favour. Public and entertainment venues are mainly on decks 5 6 and 7 and I still get confused on where things are and how to get to them ... Read More
This was our 3rd time on this ship and although not our favourite it has many things in its favour. Public and entertainment venues are mainly on decks 5 6 and 7 and I still get confused on where things are and how to get to them lack of sea views and signs pointing to front and aft means very disorientating and can end up with long walks if you head the wrong way! pool deck always busy and can be windy-spice H20 at aft tends to be quieter and adults only during day-also tends to be more sheltered from wind Entertainment[ despite a previous review] is free of charge with exception of Cirque and that is for the meal-think of it as a speciality restaurant with entertainment You do have to pre book reservations for some which is due to limited seating-however there is option to get in on standby It ranges from big show-Priscilla Queen of desert which will divide opinion as is adult oriented but I personally loved it other options include Escape the big top, Howl at the moon, live bands in Cavern club to sitting in bar listening to piano or guitar players. They have also started to utilise the big screen at Spice H20 to show movies on an evening. Restaurants-there are several free options and more speciality with extra charge so plenty choice. There is also option of limited choice room service which attracts a charge. We had a balcony cabin and found it fine-bathroom set up didn't bother a couple married over 30 years! some cabins on deck 8 and 9 have uncovered balconies pros -open view with no roof restricting plenty of sun if you want it[and sun on your side of ship! cons-no shade if you want the opposite of above no privacy as people on decks above can look straight down onto your balcony Thermal spa-$159 for week long access to Jacuzzis steam and sauna rooms heated loungers and a lovely open area at aft with padded loungers which makes up for sea views lacking on other public areas of ship Access is usually not included if you book a treatment such as massage I say usually because they do run spa specials especially on port days and I saw that 1 hour access to Thermal Spa post treatment was one offer I booked a 75 min special for $139 plus 18% gratuity which included full body massage foot and ankle massage scalp massage and mini facial for about half of those individual treatments would normally cost still expensive but a very good massage Drinks-the UBP Ultimate Package is pretty much offered as a free perk on most bookings and UK bookings you don't pay the 18% gratuity on value of it as you do if booked in USA Purchasing it yourself $89 per day plus gratuity is pricey but given costs of individual drinks it's not as hard as you would think to break even. Controversially it doesn't include speciality coffees from atrium coffee bar or bottled water. Shore excursions-we always book our own with reputable private companies in a small group made up of fellow tour mates from roll call. I do however like to collect the ship shore excursion leaflets and compare what we paid versus their big bus excursions-we nearly always find we paid much less And finally talking about roll calls find yours pre cruise and if there is a meet and greet planned go to it Ncl provide refreshments and several officers turn up. They also provide a card with contact numbers of head of departments If you have an issue your cabin steward or guest services cant resolve a call to them can work wonders. They would prefer to be able to resolve on board rather than reading about it after the event in form of complaint here on Cruise Critic Read Less
Sail Date October 2017
Hi the bedrooms are so cramped ! my ankles where hanging over the edge ! you couldn't pass each other in the bedroom ! There was a smell on deck 8 near the lifts ! not good! The entertainment in the bar was terrible! could not ... Read More
Hi the bedrooms are so cramped ! my ankles where hanging over the edge ! you couldn't pass each other in the bedroom ! There was a smell on deck 8 near the lifts ! not good! The entertainment in the bar was terrible! could not hear them. and if you did they sounded awful ! lots of complaining !! they are the ones who bring people into the bar aren't they! Most of staff could speak English properly! and they where directing us ! Other staff said they have had this trouble before !!! Shuttle in Palmer 15 euros walk across road bus AERO is 2 euros, Shuttle to train for Florence 9.15 am arrived at station 9.10 am had to wait an hour for next train , !! had trouble in main restaurants, the food service is so slow must have been 15 mins waiting for food ! Read Less
Sail Date July 2017
This was my 4th NCL cruise but first time on the Epic and first time not sailing to/from the continental US. Unfortunately the ship and staff did not live up to the hype. My mother and I were on a Western Mediterranean cruise from Rome in ... Read More
This was my 4th NCL cruise but first time on the Epic and first time not sailing to/from the continental US. Unfortunately the ship and staff did not live up to the hype. My mother and I were on a Western Mediterranean cruise from Rome in June 2017 and had NCL book the hotel before and after our cruise. The Epic is laid out to favor only the Haven so if you simply go for a smaller suite (we had balcony mini-suite) then you do not have access to the better parts of the ship, we assume anyway since we never saw them but they were all the way forward and on the top decks of the ship. To upgrade would have cost us an additional $5000 each so we opted for the smaller room type which was about $1300 each. The restaurants are on the lower decks so views are limited. At the Aft/Mid section you cannot access the 5th floor via the elevator but have to get off in deck 6 and walk down to an escalator, passing through the casino, which appears to be quite the money-maker on-board. Again, with mobility issues this was not the best layout. There is no lounge on the upper decks for just sitting and looking out while enjoying a drink inside out of the sun, ie the Spinnaker on the Jewel is one of my favorite places on-board and I missed having such a place on the Epic. Except for the top pool/garden cafe area there were no comfortabel places to just sit and watch the water go by. There is an "adult" quite area on an upper deck with a pool terraced deck chairs but it is limited access if you have mobility issues (only a ladder to get in/out of the pool) and there is no shade at all so it gets too hot during the day, and no view of the water. The jogging track is also on deck 7 so the tenders block all views off the ship while you are jogging/strolling, eating at restaurants, etc. on that deck. The mini-suite we had was OK but unimpressive. The bed mattresses were very uncomfortable to the point of being painful. The shower/tub is practically unusable unless you are a mountain climber: The tub sides are very high and my mother could not get into the shower without my assistance. We asked our housekeeping person for a stool or something but did not hear back. I finally just used a small table from the balcony in the shower for Mom to sit on while showering as we were afraid of her slipping in the tub. For modesty's sake that meant she also had to undress and dress in the tub/shower. We had to request coffee for the room since they gave us 2 packages the first day but did not replace them. As Latitude members we received a bottle of wine but the mini-bar was full so we had no way of cooling it. Ice was only put in the suite in the evening "turn down" so forget a cold glass of water in the afternoon before dinner. Ships staff was OK at best but we often felt they were annoyed when we asked a question or for assistance. The Customer Service desk did the pass-the-blame-game more than once. During the day, maintenance must have been cleaning somewhere upstairs from us because our balcony would suddenly have a water fall landing on it and we'd have to get out of the way or get soaked with who-knows-what. The staff was also working in the room directly over ours and loud banging, paint smells, dirt coming down onto our balcony, etc. I complained about it and received a quick "oh, I'm sorry" but the work continued the same as before. The tenders are on the outside of the ship along deck 7, blocking the view down to the water and if, like us, you are on the 8th floor, you have limited views and also have to deal with people throwing scraps of food to the seagulls that were next to our balcony and it is very annoying. An oddity also that just made me annoyed and feel "unwelcome" was that the cruise apparently was round-trip from Barcelona Spain. Since we booked round-trip from Rome everything was slightly off including having to tell staff that we had just arrived, that we were not going to disembark in Barcelona and even the TV information counting the cruise days was always wrong. Simple little things make a huge difference and we felt like we had interrupted someone else's cruise by getting on in the middle of the tour. By the end of the tour elevators had trash in them for an entire day, etc. which was indicative of the staff issues we had on-board. I was traveling with my 82-yr old mother who could walk but not very far and, less than a month before we sailed, she was put on oxygen so we had to deal with a portable concentrator and more limited mobility issues. When I booked the trip 6-months in advance I called NCL to speak to a representative and requested that 1) we have two separate beds and 2) mom would get assistance on and off the ship. Haven suites were discussed but, again, the price was very high and the sales rep did not give any good reason for paying the additional amounts. When we arrived the bed was a single, large bed and I had to go to the customer service desk (no one answered the phone) to request that the bed be re-configured. The bed was "separated" by pushing the mattresses apart by 1 inch and linens separated. The beds were still so close to each other that it was not very useful. Once during the trip housekeeping had to go get different sheets since they didn't realize we had 2 beds. One of us would sometimes used the "couch" instead to get some space while sleeping. We were able to use Porters to get wheelchair assistance, especially after my Mom developed an infection in her knee from all of the walking. The Porters were excellent and, usually, very patient and helpful. The housekeeping staff was sometimes gruff sounding on the phone but nice enough in person. We also needed ice packs for Mom's knee (per the on-board doctor) but we were again made to feel like we were imposing on someones day when we called to request a bag of ice. Sometimes they would say "OK we'll send ice" other times they would make us call someone else or explain why we needed it. The "free at sea" upgraded restaurants was limited to only three nights for each of us. On a 7 day cruise that seemed a bit restrictive and not exactly what it sounded like when we booked. We pre-booked the Circe Epicurean show which saved us a lot of money but the place was packed and from our seats we had a limited view of the show: I was glad we had not paid full price! We did not use Room Service simply because there was not anywhere to sit in the room to eat except on a bed. I also fell for the "get an NCL credit card and get an additional $100 on-board credit" scam: They refused to honor the on-board credit even after multiple conversations with the Customer Service staff. In the end I was told there was nothing they could do and to "complain to the corporate headquarters." We used the NCL card for all of our trip expenses to keep things easy and not use our normal cards. Once it is paid off though I will dump the NCL card overboard as useless. Positives: - Two of the Porters were great and we tipped them extra before getting off the ship. - Medical staff was great - I was very concerned about Mom but they were helpful and explained everything I needed to know and I felt they took good care of us. - Upgraded restaurants were usually good and the food was hotter then in the main dining rooms. We are still talking about going on another cruise however we will definitely be looking at a different cruise line. The Epic itself was very disappointing but so was the customer service. We felt they just are not trying very hard to make every passenger feel welcomed and we noticed it throughout the entire cruise, not just from one person or in any one area of the ship. In the past we felt we were well cared for on our cruises but that was missing this time around and has put us off using NCL again or recommending it to others depending on the ship they use. Read Less
Sail Date June 2017
It had been over 20 years at least since my fiancé and I each had cruised. (We were not together at the times that we last cruised, so I kinda feel that this is our first cruise as so much has changed.) But overall, the experience was ... Read More
It had been over 20 years at least since my fiancé and I each had cruised. (We were not together at the times that we last cruised, so I kinda feel that this is our first cruise as so much has changed.) But overall, the experience was a great one. There were a few minor hiccups here and there, but overall, we fell in love with cruising and are thinking about where to go to next. Embarkation was a breeze.. Barcelona is a pretty easy place to embark. There were at least 20 agents there to help. We arrived at port about about 11:45 and we on board in less than 30 minutes. Cabin review is contained elsewhere in this review, so I'll skip that. The entertainment was great. Priscilla was awesome. We had seen the play on Broadway and were amazed at the ability of the ship and performers to pull off an almost Broadway quality set and performance. Burn the Floor was good, but we agreed with fellow passengers that while the dancing was phenomenal (I can't believe some of the moves they did while there was a minor but noticeable roll from the waves), the lack of a story line made it much less engaging. The Cirque show was great, and the "Beatles" at the Cavern Club were very good. If there's one place where we can't give glowing reviews is the food, especially at the non-specialty dining places. We really disliked the Garden Café. The food was mediocre, the throngs of passengers was overwhelming and the ambiance was that of a college cafeteria. Taste and the Manhattan Room were better. As for Specialty dining, all were definitely a step up from the standard dining, but with the exception of La Cucina (which has an amazing view as well), the food was good but not amazing. Teppanyaki: food good; entertainment, very good and fun. Moderno: food okay, service okay (, annoying family to my right, not good). Cagney's: food very good, service good. We only did one shore excursion through NCL and that was in Cannes. The main reason, to ensure a good time to get a tender. The tour was okay but focused way too much on the Film Festival which was going on. I would have rather reserved a tender separately and walked around the Old Town on our own. Service was overall great. Our Steward, Ryan, was fantastic. Always with a smile on his face and that he ensured that our requests were met happily (we had to ask for a few things here and there, I don't believe that we are THOSE passengers who annoyed the hell out of our steward.) There was one mishap during the GLOW party which got me pretty perturbed, but the Cruise Director got everyone involved and solve the problem. If it weren't for that experience, the service rating would be a 5 as well. All in all, a great cruise... so much so that we put our deposits down for another adventure on NCL. I don't know where yet, but it's something that will keep us talking for a while. Read Less
Sail Date May 2017
Had an absolute ball on our first cruise! The entertainment on board was amazing especially Priscilla and the beetles tribute band. Lots to choose from food wise. Dining in the Manhattan restaurant was a real treat. Raul our house keeper ... Read More
Had an absolute ball on our first cruise! The entertainment on board was amazing especially Priscilla and the beetles tribute band. Lots to choose from food wise. Dining in the Manhattan restaurant was a real treat. Raul our house keeper always did a great job supplying us with extra coffee and milk! Room was 8077 balcony. Plenty of storage. Did our own tours at the ports for 1/3 of on board excursion costs. Simple enough as was booking shows and restaurants from our cabin. 4 of us travelled, one needing disability assistance. Nothing was any trouble for the porters. Getting on and off ship was very quick and efficient,I had imagined long queues but wasn't the case at all. Overall a fantastic holiday ,well worth £1,049 which included flights from belfast and an overnight stay in Barcelona PLUS fully inclusive. Will definitely be cruising with incl again. Maybe try the Caribbean?????!!!!! Read Less
Sail Date May 2017
This is the second cruise we have taken on the Epic and once again we were not disappointed. The ship has been refurbished since our first trip keeping the decor to a high standard. Our stateroom was very spacious with plenty of space for ... Read More
This is the second cruise we have taken on the Epic and once again we were not disappointed. The ship has been refurbished since our first trip keeping the decor to a high standard. Our stateroom was very spacious with plenty of space for the wheelchair to move around, the bathroom was also fitted with every thing we required for my husband to shower safely ''large seat and plenty of grab rails'' We ate in most of the restaurants and found the quality of food and service excellent, the entertainment was also enjoyable we booked on line before leaving home to see Priscilla, Cirque Dreams and Burn the Floor all were of a very high standard and I would recommend seeing. Although Priscilla not suitable for children or the easily offended, but they do give plenty of information regarding this before the show begins. The crew were always on hand to give help or support taking the wheelchair on and off the the ship.Our cabin steward Alex was a star checking we had all we needed and always with a smile and warm welcome. Shore excursions were also checked by the manager who advised the ones best suited to our needs, making time spent ashore well worth while. Easy Naples gave us good views of the city and some of excellent photo shots of the bay, Pisa is another tour I would recommend but more time would make it an excellent visit.Thanks to all on board The Epic for a wonderful week. Read Less
Sail Date April 2016
With all the negative posts in the forum, i was a bit scared on how my experience would be....so i have just one word to describe my experience on the NCL EPIC -- "FANTABULOUS" the ship is fantastic - the crew is fantastic - ... Read More
With all the negative posts in the forum, i was a bit scared on how my experience would be....so i have just one word to describe my experience on the NCL EPIC -- "FANTABULOUS" the ship is fantastic - the crew is fantastic - the service is fantastic only suggestion for people who wish to take this cruise - please ensure that you have a beverage pack -- as alcohol is prohibitively expensive on the ship in terms of room - i thought it was as good as any decent hotel room with more than enough storage space and comfortable beds (i am 180cms in height - and i didnt have any issues) We - a couple and our teenage daughter were booked in the mini suite - on deck 10 - no 10257 and all of us had a super time the teenage club (entourage) kept by daughter busy as she met a lot of other teenagers from across the globe --- the bar on the 15th deck - kept me busy as i too met a whole lot of new people there and we hit off very well only complaint about the cruise - was the weather -- it was pretty windy and cold in terms of food - we tried all the complementary restaurants (no speciality ones) and the food was pretty pretty good - the garden cafe had a super buffet / shanghai food was great / o sheeshans was very good too -- taste and manhattan - we didnt really enjoy - but it was not our taste-- the food and presentation was super Read Less
Sail Date April 2016
I chose this cruise because 10 other friends had already booked and my elderly mother was desperate to go on a cruise. The initial signs were not good! The queue to board the ship at Barcelona was monstrous, and it was very difficult ... Read More
I chose this cruise because 10 other friends had already booked and my elderly mother was desperate to go on a cruise. The initial signs were not good! The queue to board the ship at Barcelona was monstrous, and it was very difficult for my Mum (elderly and frail) to stand for over an hour waiting to be processed. There appeared to be no fast track system for elderly or disabled guests and, had we taken this cruise later in the year, I doubt my Mother would have been able to stand for an hour in hot temperatures waiting to board. This could have been better organised, with every guest given a boarding slot. I booked a stateroom on Deck 9 for the duration, and was pleased with the quality of the room but did find it all a bit of a squash (I get more room travelling Commodore Class on a France to UK cross channel ferry!). I'll start with the moans (which are few). I paid a hefty fee for internet access but most of the time was unable to gain wi-fi access from my cabin, and most of my precious paid minutes were taken up with logging in and off (which could take up to 10 minutes). This was a problem experienced by everyone in my party. The staff member in charge of internet access was often less than helpful, frequently unavailable and (in my opinion) could do with a crash course in providing pleasant customer service. My only other complaint is about the DJ in the Bliss Lounge. We would turn up for the themed music nights, for example the 1980's night. Everyone was up and dancing and thoroughly enjoying themselves, when abruptly the music was changed to "adult" from 11pm. At this point the dance floor would empty of guests, leaving just the staff to dance on! The DJ seemed to have no empathy with his audience, nor any ability to suit his music to the age of those present. Music requests were simply ignored. The last night "party" in this bar was a complete disappointment & most of us left after 30 minutes, finding the Piano Bar much more agreeable. On the plus side the voyage was exceedingly good fun, with lots of choices of places to eat and things to see and do. I cannot fault the restaurants, especially Le Bistro, for mass catering the food was of good quality and the restaurant staff were very helpful and friendly. The shows were excellent - so much so that we went to The Cirque performance twice. We found the advertised excursions somewhat expensive so booked our own trips to Pisa, Pompei independently, at a fraction of the price. Our own Housekeeping Manageress was outstanding - brilliant service and always with a smile. All in all I would cruise on this ship again IF I were given a guarantee that internet access would not be so awful! This is a good fun cruise, with lots to see and do, and no necessity to dress up to the nines each and every evening - so very relaxing. Read Less
Sail Date February 2016
This was our first ocean cruise and the overall experience exceeded my expectations I can't speak for my husband. It wasn't cheap but we had a cabin in the Haven which was like a boat within a ship. I loved the fact that we ... Read More
This was our first ocean cruise and the overall experience exceeded my expectations I can't speak for my husband. It wasn't cheap but we had a cabin in the Haven which was like a boat within a ship. I loved the fact that we had our own bar, restaurant, fitness centre, pool, concierge and butler which meant that we could get away from the crowds. The information provided by NCL was excellent especially the Welcome document on the personal account site. There was plenty to do for everyone although we tended to do our own thing, some of the 'talks' i.e. Napkin Folding was very entertaining and useful. I can't praise the service more highly, especially in The Haven bar, it is obvious that ALL staff including those behind the scenes have been well trained in customer care. There was an incident during the emergency drill when a very rude passenger talked all the way through the drill but the crew member was very tolerant but firm with him. I wasn't very keen on the Garden cafe because I found some people to be very rude pushing and shoving and in fact one women leaned over in front of me and pushed me out of the way to reach some food that I was in fact spooning onto my plate. Read Less
Sail Date December 2015
Entertainment fantastic,Cirque Dreams show was out of this world,I have been to Las Vegas 18 times and nothing matches the Cirque Dream show on the epic.Dining faultless,tepanyaki brilliant and a must.Staff were amazing.Aft facing balcony ... Read More
Entertainment fantastic,Cirque Dreams show was out of this world,I have been to Las Vegas 18 times and nothing matches the Cirque Dream show on the epic.Dining faultless,tepanyaki brilliant and a must.Staff were amazing.Aft facing balcony cabin was excellent.Overall......pound for pound.......copied but never equalled.Brilliant.My 2nd cruise after a disastrous MSC cruise,I vowed id never cruise again.But I did with NCL and so glad I did.The best!My 69 year old registered blind mother was forever terrified of the sea and ships,I persuaded her to come on a cruise with my partner and I,dad too!The assistance and willingness of the staff towards to mother was as if it were their own mother,absolutely first class.My parents enjoyed every aspect of the ship and crew.So much that they are cruising again this year on the NCL Jade,that folks is a miracle!!Parents now hooked and thats thanks to NCL.And now on a crusade to spend all my inheritance on cruising,thanks NCL :) Read Less
Sail Date December 2015
I had only ever cruised with Royal Caribbean before so I thought going with a different cruise line would make a nice change. The Norwegian Epic was such a bit ship with so much on offer I thought I would give it a go. I was slightly ... Read More
I had only ever cruised with Royal Caribbean before so I thought going with a different cruise line would make a nice change. The Norwegian Epic was such a bit ship with so much on offer I thought I would give it a go. I was slightly disappointed. I had been on big ships before but the Epic seemed crowded and it was a struggle to book tickets for any of the shows unless you went on the first day and booked for the whole week of activities. We could only pre-book the Precilla Queen of the Desert online before hand (which we did) but it wasn't mentioned that the show was split in two so you had to book two different shows. We only saw half the show in the end. We never got to see any other comedy show or ticketed show the whole rest of the week. If we were going again we would know to get our tickets for the whole week before doing anything on the first day (although the desk was rarely open when we passed it so I don't know how we could have done that). On RC cruises you know you are paying for drinks etc. but you could do the whole cruise without paying out much more than your original cruise cost if you really wanted to. On the Epic we felt we were paying out extra every single day. On RC the solarium/sauna/steam rooms are free to enter, not fancy but under cover and quiet. The spa area on the Epic was $40 per day to enter or over $100 for the whole week. The hot tubs upstairs were actually really cold so we were forced to pay to use the spa a few days. It was awesome when you were in there (the hot pools and thermal baths were out of this world) but I begrudged having to pay extra for it. Plus there was no clock on the wall so you could easily miss any appointments/plans/dinners you had. I chanced that my watch was waterproof. Luckily it was. The restuarants on the Epic always seemed very busy but I didn't think they were any better or worse than the RC ships i had been on. I understand the Epic has alot of passengers but everywhere just seemed busy and crowded. Queues for everything. The itinerary was why I booked this cruise. No port disappointed and I would visit Florence and Cannes for longer in the future. I wouldn't ever book with Norwegian again unless I got an amazing deal, and I mean an amazing deal. Read Less
Sail Date October 2015
Almost everything was excellent, all staff of the cruise very kind. Food unremarkable good! Beer a little expensive, but ok so far. Pool and water slides Incredible the night shows amazing. The only disappointment was the night ... Read More
Almost everything was excellent, all staff of the cruise very kind. Food unremarkable good! Beer a little expensive, but ok so far. Pool and water slides Incredible the night shows amazing. The only disappointment was the night party's that were nothing I expected for a single man,there were kids and family's all around so was not an adult time as it was announced. Definitely recommend this Cruise line. Read Less
Sail Date June 2015
Overall we had a fantastic trip. I note the cons below just as tips, but by no means did they really negatively affect our trip. I would like to especially point out that I rarely felt as though there were 4000 people on board. Most of the ... Read More
Overall we had a fantastic trip. I note the cons below just as tips, but by no means did they really negatively affect our trip. I would like to especially point out that I rarely felt as though there were 4000 people on board. Most of the time, it didn't feel crowded, though the size of the ship does make it feel like a floating Vegas casino. The amazing: - The steakhouse, and all the specialty dining that we tried. The food was definitely better than the main dining rooms, the service was excellent - Every show we saw was terrific, we enjoyed all of them immensely - Rarely did we encounter lines boarding/disembarking, or even most places on ship (more below) - The friendly and outgoing staff were great The good/okay: - Our room was far better than expected. - I thought most pricing on board was fairly reasonable. - Some excursions were only offered on the ship and so we didn't know about them until last minute. - I like the iconcierge app but it didn't show all your reservations and didn't allow spa booking for example. So pluses and minuses there. - The Freestyle Dailies were great for educating us about entertainment on board but not so much about educating us about the ports. Our last cruise was with Holland America and I just expected that level of information and maps and so forth, so that was kind of a letdown but it is freestyle cruising - we are supposed to be a bit more independent, right? The not so great: - I was kind of disappointed with the lack of a real pool. We didn't end up spending much time on the pool decks - hard to get a lounge chair but also the hot tubs weren't hot and the pools were tiny and it wasn't worth it for the crowds. - The buffet was a predictable madhouse. Sometimes it was very hard to find a seat. - The one item I thought was a bit overpriced - $13 for a sewing kit consisting of 2 needles, 2 small strings of thread, a small pair of scissors and a couple other sewing items. What would be about $3 in a CVS. - No conditioner provided; I didn't pack it because I'm so used to it being provided and the only option in the onboard shop was 'White Rain'. I mean, this is pretty minor though. Read Less
Sail Date May 2015
Having read reviews on NCL Cruises I decided to bite the bullet and book a holiday with Norwegian Epic. The main attraction for me was that it was my first Cruise and I was traveling alone. I checked out the website and found that this ... Read More
Having read reviews on NCL Cruises I decided to bite the bullet and book a holiday with Norwegian Epic. The main attraction for me was that it was my first Cruise and I was traveling alone. I checked out the website and found that this particular Ship had Solo Staterooms and a Singles' lounge. The price was so good and the reviews made me feel confident that this was the one for me. All the bookings and the information on tickets etc were online. I did however book originally through an agent. I finally flew to Barcelona and had a transfer to the Ship. Once at the Dock, everything was efficiently sorted out and in no time I was on the Ship. I have to use a crutch to walk with due to my disabilities problem. I was looked after in many ways on the ship and any time when I went on any excursions. The Service on board was very good and the Solo cabin was more roomy than it looked on the website. Plenty of storage and comfortable bed. The Steward was very efficient and nothing was too much trouble. He was friendly and worked hard but always had a smile and a greeting whenever he saw me in the corridor. The food on the Ship in the main restaurants was very good and presented well. The staff on the ship always made sure that everything went smoothly and everything was kept clean and tidy. There were various restaurants where for a charge did something different. The Moderno Restaurant also Brazilian was very good. Especially if you enjoy your meat. Service second to none. The Buffet had plenty of choice and iced tea, water and tea and coffee were free at the Buffet area. So was ice cream. The pub also served meals 24 hours free of charge. The Theatre had two main shows. The 'Burn the Floor' show was excellent and it was amazing how good the dancers and singers were. It was something quite original and not the day to day type of musical. The other show was three different acts impersonating three different people. On my trip it was Sting, Gloria Estaphan and Rod Stewart. Not perfect but most of the audience enjoyed it. There are various other forms of entertainment and plenty of different lounges. Singing and dancing outside on the pool deck and an outside Cinema with very up to date Films. If you have children it was great as there were special entertainment areas for them. There were a number of various excursions on each day of various prices and levels of walking etc. It was a perfect way of having a holiday alone and if you are willing to join in with others, you soon make some friends. I think because it is not as formal as some other Ships people are more friendly and are ready to enjoy their holiday. The Ship gave you a newsletter every day so you can see what is happening in different parts of the ship. The Captain spoke over a loud speaker and also kept us up to date on where we were etc. The television gives you up to date information on what you have spent on board (in Dollars). It also has information on all the excursions so you can work out what is best for you. There are different information desks so you can always be sure to speak to someone if you have a problem or need advice on anything. When it came to the end of the cruise disembarkation was very efficiently handled and labels for your Suitcases were given the day before leaving the ship. A wonderful holiday. I am sure that I will go again in the next year or so. Read Less
Sail Date May 2015
I took my Mom to her first European trip. Since she has mobility issues, I arranged all the necessary specialty assistance possible. The transport from the airport to the port was smooth. However, it was completely chaotic at the port ... Read More
I took my Mom to her first European trip. Since she has mobility issues, I arranged all the necessary specialty assistance possible. The transport from the airport to the port was smooth. However, it was completely chaotic at the port processing. I booked a Haven suite which has special checkin line for all Haven suite guests. The person whom greeted us upfront has absolutely no clue where to send us. The special assistance line is right next to the Haven suite guest checkin line and that was where we waited. We were the only people waited there. After the whole 5 min, no one even paid attention to us. There was a guy running around trying to provide guidance to other guests, I got his attention and he said that he would get us some help, especially my Mom can't stand for too long. But he NEVER CAME BACK TO US. It was awful! Finally, there was a second woman came to the Haven Suite checkin desk, and I went up to her for checkin. Apparently, there is no manner or politeness needed .... The Haven suite was amazing. The personal Concierge and Butler service was worth the money. Our steward was also attentive. However, the so-called mobile phone available to us to reach them has no battery attached to it. It took 2 days to locate it... Since this is a 3day weekend, it rendered useless. There was a "Haven Grill" restaurant for Haven Suite Guests. I found torn fabric chair. I took a picture of it as well. Its menu is lack of vegetarian options. Disappointing. But overall, the Haven suite experience was great due to the great service from David, Jomar and Ronald. The specialty restaurants do have better quality of food. But again it lacks of vegetarian options. The Maitre'd left me a letter in my room to contact him as I indicated my vegetarian preference. But I called, he could do NOTHING for me. Since I have been to all the locations on this cruise, I chose excursions that fitted my Mom's physical capabilities. Needless to say that most of the crowd on these excursions had some kind of mobility issues. I am quite surprised the lack of Norwegian's lack of attention to special assistance needs as over 50% of the passengers are at retirement age. Read Less
Sail Date April 2015
This was my second cruise with NCL, after having one of the best Vacations of my life with them last year. That was Alaska (on the Pearl), due to some really great deals, I was excited to get the chance to take a trip in Europe. I ... Read More
This was my second cruise with NCL, after having one of the best Vacations of my life with them last year. That was Alaska (on the Pearl), due to some really great deals, I was excited to get the chance to take a trip in Europe. I traveled with my wife and my father (who's in a wheel chair). Overall this was a great vacation - it was so close to being Amazing, but there were just a few things that kept it from being that way. 1) The Epic is simply not a wheelchair friendly as the Pearl was. There are lots of really big seams on the floor that I could not get my father across going forward. Eventually I got to know these, but it was hard telling them apart at first, eventually the trip across deck 6 became a dance of going forward, spinning across the seems and then heading forward again 2) Rooms seemed smaller and less comfortable than the Pearl. I don't know if the room itself was smaller, but it had this sort of "wavy" shape to it that made whatever space we did have harder to make use of. Storing the wheelchair was especially difficult since, with the exception of the toilet, there really wasn't any good place we could put it that didn't block access to the toilet. The good things: 1) The staff was great. Every time we had to get on and off the cruise they went completely out of their way to make sure my dad was able to get to our excursion. There was never any waiting to find someone with a moment - they always had someone ready to help. 2) The Ship itself was great. Even though the rooms were cramped, the public areas were beautiful. I didn't do any swimming, but with the exception of the Sea day (which was packed), it was very possible to find some place to just get a little sun. 3) Food was great - It's not always the greatest gourmet experience, but even the main dining rooms had some great options. 4) Ports were amazing - The greatest parts were the ports. The trip in Rome is going to be something that I keep with me for the rest of my life. Read Less
Sail Date June 2012
Norwegian Epic Ratings
Category Editor Member
Cabins 4.0 3.7
Dining 4.0 3.8
Entertainment 5.0 4.0
Public Rooms 4.0 3.8
Fitness Recreation 4.0 3.9
Family 5.0 3.9
Shore Excursion 4.0 3.5
Enrichment 3.0 3.3
Service 4.0 3.8
Value For Money 4.0 3.5
Rates 4.0 3.7

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