9 Norwegian Encore Entertainment Cruise Reviews

We were excited when we heard about the new Norwegian encore boat and received a fair price for a 7-day cruise. We were disappointed to find out that almost everything on the boat was at an upcharge. When we pulled into Puerto Rico, they ... Read More
We were excited when we heard about the new Norwegian encore boat and received a fair price for a 7-day cruise. We were disappointed to find out that almost everything on the boat was at an upcharge. When we pulled into Puerto Rico, they put out a sign on the bar saying that we needed to pay tax on the drinks! the boat says that there's three pools but what they neglect to say is one pool is in the elite section called The Haven which costed considerably more for a VIP experience. that leaves the "regular" guests to share one adult pool and one kid pool and you'll be fighting for a deck chair like no other boat we've ever been on. it was extremely annoying and disappointing. About always felt crowded the elevators were always packed. You're required to make reservations for almost anything on the ship and if your travel agent didn't advise you ahead of time you'll be stuck with only the latest times on the ships. The complementary food is mediocre at best. We did splurge to spend on a specialty restaurant and the food was amazing at the tune of about $125 for a couple. I will say that the shows were excellent and they did have name brand movies that they would show so I felt like they had quality entertainment but I would have much preferred us more spacious pullback where I could enjoy the sun instead of fighting over a lounge chairs. Next time I will spend a little bit more and go to Royal Caribbean where all guests are treated with the same upscale service and you're not going to add hundreds of dollars to your bill once you step foot on the boat. We had high hopes Norwegian, but this was a miss. Get rid of the silly laser tag and add a pool And make the go-karts free! If you're thinking of going on this boat do your research everything you'll want to do costs money. Everyone on the boat was speaking about it. That and how it was so overpacked and you felt like you were always having people on top of you. We did have a cabin for five which was small but we didn't spend much time in the cabin so it was adequate. The state rooms were attended by a steward 24/7 which was nice our room was always clean. We did like the freestyle dining that you could eat at anywhere at any time. There were ample bars and we felt like we could always get a drink. I don't think I would go back to this boat unless they opened up the Haven for all guests or they booked less gas in the public spaces or if they made things like some of the specialty dining restaurants and go karts video games and virtual realities for free instead of making everything cost more than for goodness sakes it's ridiculous to charge tax on drinks and ports! Read Less
Sail Date January 2020
We chose this ship because it is the newest, most up to date ship in Norweigen’s fleet. We stayed in the Haven suite, which was an absolutely amazing experience. But thank God we did, because the normal pool and common areas are a zoo. ... Read More
We chose this ship because it is the newest, most up to date ship in Norweigen’s fleet. We stayed in the Haven suite, which was an absolutely amazing experience. But thank God we did, because the normal pool and common areas are a zoo. There are too many people on this boat to accommodate everyone at the pools and sun decks. We saw people fighting over beach chairs. The huge go cart track takes up a large part of the aft real estate, so the pool area is small. The go cart track costs $15 per person to use so I guess they’re trying to make money instead of accommodating guests. But our main complaint was the harmonic and rhythmic, horizontal ROCKING of this ship when it was underway. The Atlantic was like a lake for most of our cruise, with little to no wind. Yet while underway, we experienced a consistent horizontal rock at between 60 and 100 times per minute. I actually got up in the middle of the night and videoed the coat hangers in our closet rhythmically rocking that fast. There had to be something mechanically wrong - maybe a bent or out of balance prop or engine vibration. Believe me, I’ve been a boater my entire live and this was not a natural motion. It was so bad I even called to complain at 2:00am, but of course no one knew what was wrong. My wife, also a boater had to take Dramamine. And we weren’t the only ones complaining. I spoke to lots of folks who had the same issue. If you plan on cruising on the Encore you’d better be ready for some rocking/skating, and not the slow, pleasant kind. The food in all of the restaurants was wonderful. The Haven facilities are phenomenal, as was the spa and hot tub decks. If they could fix the shaking issue, this would have been a five star cruise for us. Read Less
Sail Date January 2020
Now we are at Day 7 and will disembark tomorrow. I feel like I have to write something before I go. This is our second time cruising. The first time was with Regal Princess and everything was just fine. This time we are looking for ... Read More
Now we are at Day 7 and will disembark tomorrow. I feel like I have to write something before I go. This is our second time cruising. The first time was with Regal Princess and everything was just fine. This time we are looking for something more thrill and exciting, so we chose Norwegian Encore. The ship itself is super new and beautiful, and the design of cabin is modern and simplistic which we all like it. One thing we all feel regret about this ship is the port of calls — only three of them and two are very similar. I cannot believe they stopped at San Juan from 6PM-12AM — and it was raining heavily. Who will go to San Juan in a rainy and windy night? You can barely see nothing on the street because everything is so dark. St. Thomas was okay because the helmet diving was fun ( and pricey). But Tortola is so similar and close to St. Thomas. The sugar cane beach was crowed, small, and not many water activities. We would rather like the ship just spends one day at Norwegian’s own island so that at least we can have more water activities. So, that’s three days of our 7-day trip. What about the other four days? We are super bored and want to go to more activities on board. And here comes the question: cancellation all the times. My dad liked the brew house a lot and there was a beer tasting event, but when my dad got there, he was told the event is cancelled. We really want to see the kinky boots and it is fully booked. We finally got seats on Day 6 but it was canceled due to the actor’s sickness. It’s okay because we have one more day on board. Surprisingly, on day 7, it is cancelled AGAIN because of the same reason. Fine, we ended up seeing nothing before we left. We also booked the Speedway Kart on day 7 at 12:30 PM— why day 7? because it’s fully booked on day 1 as well. We were super excited and looking forward to go kart on the sea, so we arrived earlier and wanted to be on the car ASAP. Surprisingly, we got rescheduled to 2 PM because of the mechanical problem. They were calling the manufacturer in Germany to fix the problem. Okay, we totally understand. So we ordered some drinks from the poolside bar and took a nap on the sundeck chair, and set an alarm rat 1:45PM to make sure that we would be there on time. Finally, it’s 1:45. We ran up to Deck 18 and waited in the line, but (maybe not) surprisingly, they told us they are still fixing the problem and we can not reschedule again because it is fully booked after 2. The only thing we can do is to cancel it and get a refund. We ended up doing nothing in the last a few days onboard but taking naps. Also I want to mention the food part. The specialty dining is excellent. We tried the steakhouse, ocean blue and the teppanyaki and they are all good. But the buffet is kind of disappointing. We have the same breakfast everyday and there are not many variety on lunch and dinner with very few seafood choices. We barely see shrimps provided, they are all mixed in other dishes with a small portion. Read Less
Sail Date January 2020
the food was excellent. If we ate at the buffet or at the restaurants and the service also was top notch. The ship was very clean, restrooms kept at their best. Getting on the ship was a breeze. The ship decor was like a medium priced ... Read More
the food was excellent. If we ate at the buffet or at the restaurants and the service also was top notch. The ship was very clean, restrooms kept at their best. Getting on the ship was a breeze. The ship decor was like a medium priced hotel, nothing special. now not so good. We were not told of a 15.00 surcharge a day for the tipping policy. I am not sure how the servers are paid these funds, and it looks like the drink servers were not included in this package. If i had known this at time of sailing i would have tipped the runners. Just about everything has a extra charge. The virtual image thing was fun, but was $8.00 and lasted a minute . The games were the same way. The audience participation was limited to Deal or No Deal with a charge. The games were Held in the Atrium and people had to pull couches and chairs into that area, as the seating was very limited. If you did not sign up for the shows and specialty dining before the cruise, there was no availability. Forget the pool. There was one adult pool and it was the size of my condo pool and there was 3000 people on board. I will never sail on this large of a ship again. It will Be a smaller NCL boal Read Less
Sail Date December 2019
Open space has been reduced to sardines in a can, it irked me to no end to see the free open space turned into a paying super expensive Vibe club. Outrageous!!!!!....Stop it already with the money grab trying to squeeze more and more ... Read More
Open space has been reduced to sardines in a can, it irked me to no end to see the free open space turned into a paying super expensive Vibe club. Outrageous!!!!!....Stop it already with the money grab trying to squeeze more and more money from us. You now have anywhere between 2000 to 2500 people using a tiny pool, hardly any space on the pool deck. I would consider another ship. Then there are the employees following around at the shops like you are some kind of thief ready to pounce on a cheap bracelet I can buy at the dollar store. Annoying and just rude. The good stuff: Buffet was very good, the specialty restaurants excellent food. Most of the staff was friendly, the ship was super clean. The enterteinment was excellent as well. The many games in the Galaxy Pavilion we enjoyed very much, we did the zombie kill, the spaceship, and the dinosaur park. All very good. We did not do the go cars, or the laser tag. My husband did the water slide and loved it. I will cruise again with norwegian but not on the encore. Read Less
Sail Date December 2019
We booked our cruise three weeks prior to sailing. The Encore is a beautiful ship. As Platinum past NCL guests we get two complimentary specialty dinners. We could not make reservations prior to sailing. We were able to book Cagneys ... Read More
We booked our cruise three weeks prior to sailing. The Encore is a beautiful ship. As Platinum past NCL guests we get two complimentary specialty dinners. We could not make reservations prior to sailing. We were able to book Cagneys Steak once on ship, but it was after standing in a long line upon boarding the ship. We couldn’t book a time suitable for our schedule, but eventually get in. The restaurant was overbooked & noisy. They were bringing servers from the BBQ restaurant to help out. Food was good, service fair. We booked the Italian restaurant, food was excellent, and service was excellent. Our first port was San Juan where we docked around 5:00 pm and left around 11:00 pm. My wife had the drink package, but since we were in port for the evening, she was charged port tax on her alcoholic beverages. ( not good). Overall this is a beautiful ship, but not freestyle like Norwegian advertises. Reservations are required for the two available major shows as well as the comedy shows. We were charged a delivery charge when we bought their water package. Additional charges are for the upper deck and go carts. We do not plan to ever sail on Norwegian ‘s large ships again. Way too many people and too difficult to enjoy the shows, etc. The Liverpool Beatle group sounded like a cat got his tail ran over by a rocking chair. Read Less
Sail Date December 2019
I went on this cruise with a number of friends. We had a stateroom with a balcony overlooking the sea, on the 10th deck. We departed from Miami, went through Puerto Rico and the Virgin Islands. We did three excursions and saw several shows ... Read More
I went on this cruise with a number of friends. We had a stateroom with a balcony overlooking the sea, on the 10th deck. We departed from Miami, went through Puerto Rico and the Virgin Islands. We did three excursions and saw several shows on board. I enjoyed the dining options. The buffet was delicious and varied. The freedom to remove food from the buffet was invaluable. The Local had a number of good food options. That said, the dining hours were a little difficult to navigate on a vacation schedule. I would have liked more late-night food options--a slightly more substantial buffet offering for the wee hours and between meals, for example. Kinky Boots was great fun. The cast was good and even with a technical pause in the middle of the show it was a worthwhile expenditure of time. My wife and I took the beverage package--not the most elite package, the one right below that. It was more than sufficient. The best drink on board is the raspberry-guava mojito at the mojito bar. I wish they had more bartenders there because demand was almost always high, but I 100% recommend this drink. The biggest issue my wife and I had with this trip was the lack of pool and recreation space. On the Encore, much more space is dedicated to amenities like the go-kart track, lazer tag, escape room, virtual reality arcade, and so forth. There are two pools available for average cruisegoers--a children's pool, and a tiny, TINY, general usage pool. Seriously, the main pool is so SMALL. Unless, of course, you're staying in the Haven. The upper few decks are premium content that cost an additional fee, and include more hot tubs, relaxation spaces, and better pool. Without being in the Haven, I felt like a second-class citizen. There was a lot to do but I was looking forward to relaxing in a pool environment and that's simply not a good option unless you pay for the Haven. We had a massage at the spa which was excellent. The excursions were also quite fun. Read Less
Sail Date December 2019
Warning! The Interconnecting Cabins you booked on NCL Encore may NOT interconnect! We are on the November 24th sailing, and booked two interconnecting mini-series on deck 15. We paid extra for the interconnecting cabins, and NCL ... Read More
Warning! The Interconnecting Cabins you booked on NCL Encore may NOT interconnect! We are on the November 24th sailing, and booked two interconnecting mini-series on deck 15. We paid extra for the interconnecting cabins, and NCL assured us, verbally and in writing, that our cabins had an interior interconnecting door. When we got to our cabins we immediately realized that the cabins do NOT interconnect. The deck plans for Encore's deck 15 clearly show our cabins as interconnecting. Guest Services simply told us they were sorry, the deck plans are wrong and have not been updated. They offered us $100 shipboard credit for the inconvenience of my wife and I having to sleep in separate cabins (one parent with each child) for the duration of the cruise. Not very romantic, and $100 shipboard credit obviously doesn't cut it. We ran into another couple with the same problem on deck 13. If you booked an interconnecting cabin for a future cruise, and especially one on deck 13 or 15, contact NCL or your travel agent NOW to confirm. Get it in writing if you can. The NCL onshore reservations department needs to get their facts straight with regard to the Encore's room categories. Spending a week in separate, non-connecting cabins puts a real damper on the cruise. The ship is very nice, and the food and service is also very good. Go karts are hit and miss. If you have a 10:30am go kart reservation, don't expect to actually get on until about 11:45am, especially if you want a double passenger kart, which are only available a few hours per day. Laser tag is fun, but the system has been down with glitches. The complimentary restaurants are just as good as the surcharge restaurants, and the entertainment is also quite good. The cabins are nice, but we gave them a 1-bubble rating due to the screw up. Just bear in mind that, if you are traveling with kids and really need the interconnecting cabins, you may be in for an unpleasant surprise. The whole ordeal may have been a bit more comical had we not been on the ill-fated NCL Jade voyage that broke down in Puerto Rico this time last year. Read Less
Sail Date November 2019
The ship is beautiful. The decor is really done well. The food is awesome. The layout of the ship is fine. However on some levels you have use the stairs move around to different parts of the ship. You can use the elevators but its a ... Read More
The ship is beautiful. The decor is really done well. The food is awesome. The layout of the ship is fine. However on some levels you have use the stairs move around to different parts of the ship. You can use the elevators but its a little confusing. I enjoyed the ice shop and the comedy club, The bars are similar to most ships. There is not enough real security to take care of real problems on the ship. I wish there was someone really monitoring people taking advantage of other other passengers. Some people like to enjoy a cigar on the ship but there is no protection for people who follow the rules for smoking. If you smoke cigars. You can forget it. The cigar lounge is taken over by cigarette smokers. Even though there are signs posted in the “The Humidor Cigar Lounge”, "No cigarettes allowed". There is no enforcement. It’s a joke. Every time I would goto to the cigar lounge I was accosted by cigarette smokers. The servers would ask them to leave but the would not. Not interested in going on this ship again. Read Less
Sail Date November 2019
Norwegian Encore Ratings
Category Editor Member
Cabins 4.0 4.0
Dining 4.5 3.8
Entertainment 5.0 3.6
Public Rooms 5.0 3.6
Fitness Recreation 5.0 3.3
Family 4.0 3.3
Enrichment 3.5 3.0
Service 4.0 3.8
Value For Money 3.0 2.9

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