11 Norwegian Dawn Caribbean - Southern Cruise Reviews

Norweigen Dawn My cabin was a Mini-Suite I have taken more than ten cruises and it was the worst ever. The food at all of the restaurants that I tried (8) was well below par. To put things in perspective, The food that I was ... Read More
Norweigen Dawn My cabin was a Mini-Suite I have taken more than ten cruises and it was the worst ever. The food at all of the restaurants that I tried (8) was well below par. To put things in perspective, The food that I was served on the airplane going home was better than all of the meals that I had on the ship. Yes the ship food, including their specialty dinning restaurants was below "airline" food! Specifically, the main dinning room, The Venetian, consistently served cold, assembly line cafeteria food. The French onion soup was served luke warm without anything in it. The prime rib was over cooked and tasteless. Shrimp scampi on pasta was cold, dry and boring. The thanksgiving dinner was "crap"! The turkey was very overcooked and dry. The rest of the meal was not worth talking about other than to say that I did not eat it and neither did many other people. I went and got a hamburger after trying that dinner. The Specialty restaurants, Le Bistro and Cagney's were unacceptable! Surf and turf at Cagney's is a small filet and three tiny shrimp grilled on a skewer. They lacked taste, spice or any other redeeming values. The filet was ordered "medium" and was served very rare or "Bleu". After asking me to cut the steak multiple times to verify it was under cooked, the waiter offered to get the pieced cooked some more. I declined this option and requested a new steak. This was a fight! The waiter agreed but the chef refused. Turned out to be an expensive, over rated, poor meal. When this is combined with poor service from waiters that cannot speak English or Spanish, the dinning on this trip was BAD! A classic example was my breakfast on my last day, I ordered an "English" muffin. The waiter brought a bagel to the table and called it an "English muffin". I asked if he knew the difference between an English muffin and a bagel, it was clear that he did not know the difference. This explained why meal orders were screwed up and wrong ALL week. The service was not any better. The cabin stewards loved to slam doors all day and night. The tub in my cabin did not work and was never fixed. The music in the main Atrium was poor, had a significant Latin influence and was the same night after night. The comedy and magic shows were very good. The music and singing is some of the small lounges was good and they were packed. I will not cruise on this ship again. Read Less
Sail Date November 2018
We took a 10 day cruise to the Caribbean on January 15, 2012 which stopped at Samana DR, Tortola,St. Martin, Antigua, Barbados, St, Kitts. The food was bad. There wasn't much options. Our anniversary cake tasted like refrigerator. ... Read More
We took a 10 day cruise to the Caribbean on January 15, 2012 which stopped at Samana DR, Tortola,St. Martin, Antigua, Barbados, St, Kitts. The food was bad. There wasn't much options. Our anniversary cake tasted like refrigerator. The appetizers were the same at both the Venetian and the Aqua Restaurant. Service in the Venetian was bad. It took them forever to get our order, bring our food, refill our water. And the food wasn't great! My husband has never complained of a lobster until this cruise. Our room was soooo noisy. It literally cracked all night. All my previous cruises have been pretty much quiet but this one was out of control. The bathroom door would open along with the cabinets. One night I woke up from all the noise because there was something banging outside my window. I had to call the front desk to ask what was going on. Someone came to my room to hear what I was complaining about and told me all the cracking was just part of the room! At that moment I thought "I don't know how I am going to survive another 7 days here"! Our room steward was rude. The first day I nicely asked him to change our duvet cause there was a big yellow stain in it, the size of a large plate. Instead of saying, yes or whatever he started making excuses about what the stains were. One day he didn't even do our bed. I spoke to many of the people on our ship and they were all frustrated with the ship. I had heard that NCL was a good line to cruise but then now talking to the many people on the ship they all mentioned that it has deteriorated so much from what it once were. The library was too small (the size of a small stateroom) to even carry a nice selections of books. And you could only check out books one hour during the day and one hour during the evening. The entertainment in the Grand Atrium was this couple that sang literally the SAME songs night after night. There were no lounges to hang out. People were literally playing cards and games inside the buffet area because there was nowhere else. Buffet selection was boring as well. Same thing every day. Even at the dining rooms, I was never impressed with the meals. And I am not a picky person but now that I've gone on other cruises I can say that I was spoiled by other lines compared to what we had here. I even lost weight cause we didn't eat much, nothing was appetizing. The entertainment during the day wasn't great. We just paid to be at the spa and worked out cause there was nothing much to do. The only good thing I can say was that their night entertainment was okay. They had this group of people doing improvised comedy shows which was good. But really, you go for the whole experience, and this ship makes you regret going. After cruising many fine cruises like Holland America and MSC, I can say I will never cruise NCL again. Please save your money and time and enjoy a better experience in another cruise line! DO NOT CRUISE NCL!!! PLEASE!!! Read Less
Sail Date January 2012
Embarkation was a breeze in Miami, we loved the cabin and the ship seemed clean. Everything went well for the first few days. The sea was a little rough but not horrible. Right around the third night, we finally met our room steward, ... Read More
Embarkation was a breeze in Miami, we loved the cabin and the ship seemed clean. Everything went well for the first few days. The sea was a little rough but not horrible. Right around the third night, we finally met our room steward, and we gave him a tip and we had already given him a 10.00 the first night. He was nice and left towel animals in our room almost nightly, so we again topped him 10.00 and sent a comment card to guest services stating he was wonderful. Sadly, that evening, we went to dinner but had to wait for a table so we went back to our room to use the restroom and freshen up as the restaurant was very busy. When we walked up (Albertson) our room steward was standing at our closet with the door open. He hurriedly closed the closet and stumbled to tell us that he was counting hangers for inspection. Then he picks up my partners flashlight and asked how to turn it off and that he was using it to check the shelves for dust (the light takes 3 clicks to turn off because of other features on it) This left me feeling a bit violated and worried about what else he may be doing in our cabin. I set my drawers up daily and he was going through then every day. Mine not my partners, I am the female of the two. Honestly, this was a terrible violation of my privacy but I was not going to let it ruin my vacation and I felt it would have been a hassle and an imposition for me to complain about him after we had already commended him on a good job. So later on during the cruise I was walking the promenade while my partner napped. I always smile at the crew, really at everyone. As I came around the bow, there was a waiter from Blue Lagoon standing near the railing, when he turned to look at me I smiled and said hi. He never smiled, he looked down at my chest and gave me a wink and a nod, I bolted for the cabin at that point. I ran into him again on the same deck a day later and was so disgusted, I gave up walking alone. The ports were great but you could see where Carnival and Celebrity got priority docking while we slummed it. This really wasn't that big of an issue but it was very apparent. We missed our tour in Dominican Republic because Norwegian gave priority to those going to Cayo Leventado. Si we were very late getting ashore and we tried to rebook with another company after arrival but the pricing was no where near what we had booked. The walls on this ship are paper thin, we could literally hear regular conversations in the room next door and when they had a party over there, forget about sleep. We had to call security at 3:30am on our last night, I thought we were hearing the casino, it sounded like 100 people over there. So our 18 hour drive home was quite taxing after the lack of rest the night before. I made sure they heard my clock at 6:00am that morning , pay-backs you know... Read Less
Sail Date December 2011
Norwegian Dawn 11/02/11 - 11/13/11 I am not a first time cruiser nor a first time cruiser with NCL ... but I haven't sailed with NCL in the past 2 years ... I have sailed on the Pearl, Jewel, and the Sun. The Dawn is my least ... Read More
Norwegian Dawn 11/02/11 - 11/13/11 I am not a first time cruiser nor a first time cruiser with NCL ... but I haven't sailed with NCL in the past 2 years ... I have sailed on the Pearl, Jewel, and the Sun. The Dawn is my least favorite NCL ship for many reasons. Embarkation in Miami was typical with a 20 minute embarkation. Nothing special one way or the other. Once we were aboard, we settled in at the Bimini Bar to meet other Cruise Critic folks. So far, so good ... the folks from Cruise Critic are awesome and were the highlight of the cruise! From there, most things went downhill. The ship is reasonably clean and in "OK" condition. It is not pristine ... broken mirrors in elevators, an ice/water machine in the buffet line that was broken for the entire cruise, broken backs on chaise lounges ... not awful but annoying. On the plus side, hand sanitizers and reminders to "wash your hands" are everywhere. The cabin was "OK" ... clean but had a few items in disrepair ... very leaky faucet, sliding panel in bathroom kept falling off the slides, annoying sounds (squeaks and rattles) in the ceiling. Housekeeping staff was friendly but appeared overworked. Our cabin wasn't made up until after 2pm despite using the "make up cabin" sign each day at 6:30am. After a few days we mostly gave up and just obtained fresh towels when we needed them ... if the room wasn't done until evening it didn't really impact our activities. Please keep in mind I have sailed with NCL frequently up to 2 years ago. On this cruise, the food was mediocre at best. Clearly not at all like the NCL of 2 years ago. Main dining in both the Venetian and Aqua suffered from both poor service and poor quality. To put it another way, I would rather eat at Ruby Tuesdays or Outback! ... and did I mention the dining room music is so LOUD you can't have a conversation with people at your table? The Garden Cafe (buffet) was better than main dining. Pretty typical but you could put together a decent meal by "grazing" from one section to another. Lunch meals at the "Deli" in the buffet had good selections of Knockwurst, Bratwurst, sausages, sandwiches and salads ... actually, quite good. The Blue Lagoon on deck 8 serves wings, burgers, chicken fingers, fish and chips ... but again the service was terrible with bad attitudes and sloooooow taking of orders and delivery .... and forget about a a refill of your water glass. Once again, the music was so loud you couldn't wait to get out. The Bimini Grill on deck 14 which serves burgers, dogs and fries was actually a decent choice but had hours of operation that were a bit odd ... closed at 6pm when you might just want a burger for dinner. We did not eat at any of the numerous specialty restaurants on the ship ... I assumed that if the "regular" meals were mediocre the Up-Charge dining wasn't much better ... besides, by this time, I wasn't about to pay extra. It appears NCL has decided to hold down the cost of cruising by providing poor service (fewer crew members) and mediocre regular meals while attempting to boost revenue thru Up-Charged dining. Topside around the pool it was obvious there were fewer crew members ... you seldom were asked if you wanted bar service ... mostly, if you wanted a drink, you went to the bar yourself (good news/bad news depending on your viewpoint). Pool Band was awful ... nuf' said. Entertainment and other activities were pretty good ... plenty to do if you wanted to. Production company (singers/dancers) were quite good. Pursers Desk and Excursion Desk were very good ... smiles and competency ... a pleasant change. The ports and excursions were fine ... a trip to Jost Van Dyke (from Tortola) was worth every penny and I'm still smiling! It's a "bucket list" experience! Overall, regardless of price, I would think hard about another NCL cruise. I'll be sailing Princess next month (I've been on Princess a few times but not in the last 2 years) so it will probably be a valid comparison. Thanks to the nice folks we met from Cruise Critic and the great Scuba Diving in Barbados and St. Kitts, we still enjoyed our vacation ... not much praise for NCL though. Bye the way, did I mention the Tapas Bar is gone and the Dawn Class ships don't have a "Great Outdoors" (the outside dining on the stern of Jewel Class and the Sun)? ... 2 features I REALLY miss. The Tapas Bar was replaced with an Up-Charge Brazilian Restaurant ... yup ... more Up-Charge and less "included". Read Less
Sail Date November 2011
We were on the NCL Dawn for a Southern Caribbean cruise on Feb. 11th, 2011; a 9 day / 5 port cruise. This was the first time ever sailing with NCL or any other cruise line. We picked this specific cruise with our friends, latitude ... Read More
We were on the NCL Dawn for a Southern Caribbean cruise on Feb. 11th, 2011; a 9 day / 5 port cruise. This was the first time ever sailing with NCL or any other cruise line. We picked this specific cruise with our friends, latitude members who have been on 4 other NCL cruises. They stated only good things regarding this cruise line (great service, food, and how clean the ships are). We booked this trip five and a half months prior to sailing. We also picked this cruise specifically for these 5 ports and feel dissatisfaction of the cruise when we ended up going to only 2 of the 5 ports from the initial schedule. The first indication we were questioning was leaving the Miami port 2 hours later than scheduled. During this time, the Captain made an announcement regarding engine problems, and with technicians on board to help fix this issue, he expected they would be able to resolve the problem and be able to leave soon. We thought the engine was fixed, since we left Miami at about 6:00pm. Once at sea, the Captain again advised us there were still technical problems with an engine and we were going to miss our first port due to a drop in speed (Samana, DR cancelled).We were disappointed since we had an excursion planned, and also a second sea day was added until our next port. We made Tortolla and Antigua ports and had a good time. After leaving Antigua, around 7:30pm, the Captain made another announcement of a change in the Itinerary, AGAIN. Unfortunately the engine repairs were unsuccessful and the final 2 ports were cancelled (Barbados and St. Kitts). The ship was rescheduled to 2 different ports (St. Maarten and St. Thomas). If we wanted to go to these ports, we would have booked a different cruise and paid a $1000.00 less. Instead of a pricy Southern Caribbean cruise, we were given an Eastern Caribbean cruise for the price of a Southern. We did not like the excursions offered for St. Maarten, so we decided to just walk around. While in the shopping area, we were informed by the owner of a jewelry store that they knew about a week prior to our arrival (NCL Dawn). When we mentioned that we only found out the night before arriving to St. Maarten, he was very surprised. We on the other hand were insulted and upset at the cruise line. All over the ship, there were plastic buckets to catch water leaking from the ceilings. Also, most of the times in the women's washrooms, at least 2 of the toilets were out of order or overflowing and the ones that were functional, doors wouldn't lock. The last and greatest indignation was a letter form the Captain we received 2 nights before the cruise ended. In the letter, he stated that when he made the announcement prior to our departure in Miami, regarding the engine problem, he extended the option to all guests to cancel and disembark the ship should we chose to do so. Miraculously, the captain had announced at our last port how the engine was now repaired...Yeah! First of all, after speaking to other passengers, that announcement was NEVER made over the public address system. NCL knew about the engine problems before we set sail and had ample time to inform its guests before getting on the ship. The only nice thing was the crew was doing their best. This does not, however, make up for the complete mess that the rest of the cruise has been due to corporate decisions. We did not get what we paid for. This is something different than weather or 'unexpected' mechanical problems. Some of these problems may seem minor, but when added together, this is major, and we were left with a bad taste in our mouths. They only offered us $200.00 OBC per stateroom and 10% off a future cruise but taken within a year. Read Less
Sail Date February 2011
To celebrate my 60th birthday my husband & I decided to do our 1st ever cruise. We wanted to do something exciting & that none of our friends in Australia had done before so after a lot of research we opted for a Norwegian Cruise ... Read More
To celebrate my 60th birthday my husband & I decided to do our 1st ever cruise. We wanted to do something exciting & that none of our friends in Australia had done before so after a lot of research we opted for a Norwegian Cruise Line (NCL) Southern Caribbean cruise which included the ports of Samana, Tortola, Antigua, Barbados & St Kitts.(the last 3 ports were the ones that we wanted to see the most) We asked another couple to join us on this incredible journey & booked 2 staterooms on the Norwegian Dawn's cruise from Miami 11th Feb 2011 to 20th Feb 2011.This cruise was booked in Feb 2010 as we didnt want to miss out on this amazing adventure. We were so excited when booking the Dawn but that was to be squashed a number of times throughout the cruise. The 1st disappointment was the day we boarded 11th Feb 2011 as the ship was over two & a half hours late leaving Miami ( of well we must have got the time wrong).After we had been sailing for approx. 2 hours the captain announced over the PA system that there was an engine problem & that we were going to miss our 1st port of call Samana Dominican Republic & spending a second day cruising to Tortola. He advised that there were technicians on board trying to fix the problem & that he expected that they would resolve it asap & to compensate everyone for the inconvenience each stateroom would be credited $100 to their on board account. We were all upset with missing Samana as we had booked a tour to swim with Sea Lions. As there was nothing we could do about it we consoled ourselves with the thought that we still had 4 ports to look forward to. On Monday 14th Feb we arrived at Tortola - Great!! , but when we were disembarking there was an overwhelming stench emitting from the corridors of Deck 5. It smelt as if 1000 soiled baby nappies(diapers) had been changed at once, obviously there was a problem with the sewerage system as well as the engine. After we reboarded & were cruising again the captain announced that the problematic engine had been fixed & we would continue with the original itinerary - what a relief!! On Tuesday 15th Feb we arrived at Antigua eagerly anticipating our swim with the Stringrays. This was an awesome experience BUT once again our day was shattered. As we were having our evening meal the captain announced that the problem engine had broken down again so therefore we would not be going to Barbados or St Kitts instead we would be going to St Maartens & St Thomas. Whoopie, if we had wanted to go to these ports we would have booked another cruise which included these. When this announcement was made at approx. 9pm the captain also advised the the Shore Excursion staff were trying to contact tour operators at these ports so that passengers would have something available to do. We had organised to meet friends in Barbados so once again we had been let down by NCL. This time each stateroom was only credited $50 per port missed. Wednesday 16th Feb after having breakfast we went down to the tour desk for information about available tours of St Maartens. We were surprised that most of the tours had already gone between 8am & 9am. The only one available was the Beach Bash so we opted for that. Thursday 17th Feb whilst having breakfast the captain advised that there was good news, the problematic engine had been fixed so therefore instead of leaving St Thomas at 2pm we would now leave at 5pm. Yipee - it still wasnt one of the ports that was from the original itinerary. After all these disappointments we couldnt imagine anything else happening but we were WRONG. Two nights out from our return to Miami there was a "Code Bravo" announcement. The captain advised that there was a fire on Deck 4 & they were hoping to have it under control shortly. Even though this code bravo was declared we were not evacuated from our stateroom on Deck 5. I would have thought that safety of the ship's passengers would have been paramount in this situation. It seems that to change the itinerary was to do with passenger safety(as advised by the captain on a has number of occasions) but a fire didnt warrant an evacuation. Go figure?? As well as all the above I would like to advise that one of the elevators in the Grand Atrium was out of service for the entire cruise. A second elevator wasnt working on the morning of disembarking at Miami. On top of all this there were a number of ladies restrooms where the toilets were out of order especially on the pool level. The ceilings were also leaking on a number of levels. By far the biggest indignation of the cruise had to be when we received a letter from the captain 2 nights before disembarking. Quote:- "First, we want to clarify that engine repair we encountered during this cruise was not related to any past itinerary modification. On Friday, February 11,2011, as soon as we were aware that the current itinerary would need to be modified, I made an announcement prior to our departure regarding the situation and informed you of the change of itinerary, cancelling Samana, Dominican Republic. At that time, we extended the option to all guests to cancel and disembark the ship should they chose to do so." THIS IS AN OUTRIGHT LIE AS THERE WAS NO SUCH ANNOUNCEMENT AS AN OPTION TO CANCEL THE CRUISE. In summary NCL & Norwegian Dawn only delivered 40% on the cruise that was booked & paid for. To be offered a 10% discount off a future cruise is insulting & disdainful as the travel expenses from Australia would outweigh any discount offered. I realise that an itinerary may need changes due to bad weather or something else beyond NCL's control but it is NOT ACCEPTABLE to have it changed due to ongoing engine problems that has plagued the Norwegian Dawn & that NCL were aware of. As 60% on the original ports were either cancelled or changed a refund cheque for this amount should be forthcoming. Finally this will be the 1st & last cruise taken with NCL & of course there will not be any recommendation to family, friends or associates expect to stay away from NCL Read Less
Sail Date February 2011
After booking 10 months ahead so we were sure to get on the whale watching excursions in Samana we were informed (group of 10) that the port was being canceled because of engine problems. This was right before disembarkment, which was 2+ ... Read More
After booking 10 months ahead so we were sure to get on the whale watching excursions in Samana we were informed (group of 10) that the port was being canceled because of engine problems. This was right before disembarkment, which was 2+ hours late. What great news, well, still 4 great ports with lots of excursions to look forward to. WRONG!!!!! We'll get to that part a little later. There were buckets placed all over ship catching water from somewhere in the ceiling - I can only imagine what it was like if you had a room above the buckets. We proceeded to our rooms where my mother found that none of the drawers in her room had been emptied. They still contained the clothing of the former occupants. Our balcony glass was so dirty that it was impossible to see through a good share of it so I tried cleaning it with a beach towel. Little better but far from sparkly clean. Under the bed was also disgusting with huge lint balls but only the luggage was going under there. The food in the Venetian was great, no complaints there except the menu wasn't nearly as varied as last years cruise. But what they had was very good and the service was fine. The next great news was as we were leaving Tortola. We were told that the engines that had been fixed were no longer fixed and we would not be proceeding to Barbados and St. Kitts. We would instead cut hundreds and hundreds of miles and fuel from our itinerary and head over to St. Maarten and St. Thomas. This is just fantastic...I am going to 2 ports I don't want to go to and missing 3 of the ports I wanted. We had private tours booked for Barbados, and no way to contact them so we are just out there. What we were offered through the ship's excursion desk in St. Maarten was pathetic. There were 5 other cruise ships in the port and literally nothing left to book by the time we got there. What a waste! In St. Thomas I booked a snorkel tour which was great for me, but my husband does not snorkel. Since the ship was suppose to deport at 2pm it really narrowed the choices so he decided to go with me. Just before leaving the ship (8:15 am snorkeling trip) the captain came over the pa system and announced that the engines were again working and we would be leaving at 5pm instead of 2 pm. What timing. The engines had been "fixed" and "unfixed" so many times I don't think anyone knew what to believe anymore. When the code Bravo came over the loud speaker all I could think of was what next? Given the mumbo jumbo of excuses of what had transpired so far on this cruise I really didn't give much credit to the captain telling us everything was under control.....the engines are fixed too right? Kind of unnerving. The final straw came when a form letter showed up on our bed telling us that the captain had "extended the option to all guests to cancel and disembark the ship should they chose to do so" when he announced the canceling of Samana. He obviously forgot to turn on the pa system because NO ONE heard that announcement. I am not naive, I just spent 2 nights in Miami when our flights to Minnesota were canceled due to weather. If NCL had had to cancel/change ports because of weather or something else beyond their control I would understand. That is not the case. There is mention of engine problems with this ship listed numerous times on the internet. If each problem is a "new" problem, they better put the Dawn out of commission because there is something very wrong. If you buy an airline ticket for Hawaii and the planes stops in California and tells you it's a beautiful state, this is where you're going, are you happy? None of us on this cruise got what we paid for. We paid for a 5 port Southern Caribbean cruise and got a 4 port Eastern Caribbean cruise. For that we got $200.00 per stateroom on board credit and a 10% savings on a future booking. I for one will NEVER set foot on another NCL ship. I do believe the famous engine problems, which were again "fixed" are plaguing the passengers who left right after us in the Bahamas. Beware until they fix this ship. Read Less
Sail Date February 2011
We just completed our ninth cruise with Norwegian Cruise Lines (NCL). We don't know if we'll ever cruise with NCL again. Several complications need to be brought to your attention. In 2010, my husband and I completed a cruise ... Read More
We just completed our ninth cruise with Norwegian Cruise Lines (NCL). We don't know if we'll ever cruise with NCL again. Several complications need to be brought to your attention. In 2010, my husband and I completed a cruise from February 26, 2010 through March 7, 2010 - 9 Day Southern Caribbean aboard NCL Dawn. We paid over $2500 for this cruise. Within three days of completion of the 2010 cruise aboard the Dawn, on March 12, 2010, we booked a 14-day cruise for ourselves aboard the Pearl (February 6, 2011 through February 20, 2011—total charge $2,991.58.) We also booked a 7-day cruise for our daughter and friend, aboard the Pearl (February 13 - February 20, 2011--- total charge $1,831.58) to join us for the second week of our trip. We were extremely disappointed to receive a letter from NCL on June 1, 2010, informing us that the Pearl had been chartered and our cruises (both ours and our daughter's) had been cancelled. After several calls to NCL, discussing options for alternative dates/ships, compensation, cancelling flights, etc., we agreed to re-book a 9-day sailing on the Dawn, departing on February 11, 2011. This was done ONLY after NCL agreed to provide a $100 onboard credit per person (not per cabin.) I also called NCL approximately a week before our departure to confirm the individual shipboard credits. This was verified and confirmed by the NCL representative. My husband was a witness to this conversation. We had the expectation of a $100 shipboard credit per person. Upon checking in, I went to the Reception Desk to verify the $100 per person credit. I was told it was a per cabin credit. I complained and was told I would have to contact my travel agent. I advised that I had not booked with a travel agent, but directly with NCL. I was told I would have to contact NCL to clear it up and they offered me a telephone. I'd like someone to explain how nobody on board was willing to explore the issue and get back to me, but made it my problem. At that point, I was trying to enjoy my vacation and chose to pursue it later in the cruise. The afternoon before we departed, I made another attempt to resolve this problem, going back to the Reception Desk, waiting in line and asking to use the phone. The Reception Desk could not provide a phone number to call NCL---strange as that may seem. Fortunately, I had my reservation information with NCL's phone number and I provided the number to the representative at the Reception Desk. I was connected with NCL reservations, but was told I'd have to call back during business hours and speak to the Supervisor of Guest Relations. I wrote a letter in lieu of a phone call. We were very excited about our vacation. On Friday, February 11, we arrived onboard the ship. Within a few hours, we were advised there was a "technical problem" with an engine and we were going to miss our first port of call (Samana, DR.) We were offered a $100 per cabin onboard credit for this inconvenience and a second sea day was added. The letter we received from the captain indicated this was a recent development; however, we were told by several passengers who were travel agents that NCL was aware of the engine problem last November! That at least one engine was dead, and required a hole to be cut in the side of the boat for replacement. Trying to make the best of it, we enjoyed our sea days. Within a couple days, another announcement was made by the captain that they were unsuccessful in correcting the "technical problem" with the engine and, in fact, we now had two engines down. This required us to miss two more ports (Barbados and St. Kitts). These ports were replaced with St. Maartin and St. Thomas. We understand the logistics of a slower boat not making it to Barbados, but question both the timing of the message and its delivery method. To hear the "bong bong" of the ship's PA system and have the captain announce the problem while everyone was either trying to enjoy their dinner or a show, was poor. We work hard for our money, and if we wanted a cruise with four sea days and four islands we had already been to several times, we would have booked it! Yes, we were offered another $100 per cabin credit, but our frustration was mounting. It's hard to believe NCL had "no idea" these issues existed. From the beginning of this year's cruise, we observed buckets and towels on the floor in numerous locations trying to catch water falling through the ceiling.....first noticed upon entry to the ship on Deck 7. Next noticed in the spa---several locations---we were told the air conditioning was leaking. Multiple leaks were also observed in the Garden Cafe. By the end of the cruise, the water was leaking through the ceiling lights into our daughter's cabin, across from ours on Deck 9. One of the four elevators in the Grand Atrium was out of service (stuck on Deck 7) for the entire cruise---with no note indicating such. People would wait and wait in front of it, until other passengers would go by and tell them it wasn't working. Passengers on Deck 5 were complaining that none of the toilets were working one morning. We were at the point where we couldn't imagine what more could happen to threaten our vacation. Two nights before we were to depart, the Captain came over the PA system to announce a "Code Bravo" alarm in the luggage handling area on Deck 4. Then he announced a request for crew to go to Deck 6. The low level lighting on our deck had been on and off all week, so we were not concerned about that lighting being illuminated that night. We live on an island; my husband and daughter are both proficient sailors, so when we hear "Code Bravo", we know that means "fire" and were more alarmed than perhaps other passengers who did not understand the severity of the situation. I called the Reception Deck and asked specifically, "Is there a fire onboard this ship?" I was told, "No, maam, everything is fine." A few minutes later, the Captain announced there was a fire on Deck 4 in the area of Incinerator Room. Cabins on Deck 5 and 6 were evacuated due to smoke. I called the Reception Desk back to express my concern with the previous answer I had received and was told; "Only the Captain can make that announcement." I understand the chain of command, but when I call and ask a specific question regarding a fire onboard, and I am told "all is fine", only to find out there is a fire, this totally destroys any confidence I have in the people operating this vessel. This is compounded when we observe such things as water coming through ceilings, toilets and elevators not working, and a general state of disrepair. We were told over and over again NCL's first concern is our safety. Remember, we didn't really want to go on the Dawn, but had booked on the Pearl to have it cancelled by NCL. Some of these problems may seem minor, but when added together, this is major. Yes, we were told we'd have a 10% future cruise credit, but we have left with a bad taste in our mouths. This is a competitive industry, and we've been loyal to NCL. This loyalty may be misplaced. Read Less
Sail Date February 2011
I am writing this review to help anyone thinking of going on the Norwegian Dawn,Don't!!!! We went on Dec.31-Jan.11,2011. the Shows were not very good quality.Many people complaining the same of not many shows and the ones they had ... Read More
I am writing this review to help anyone thinking of going on the Norwegian Dawn,Don't!!!! We went on Dec.31-Jan.11,2011. the Shows were not very good quality.Many people complaining the same of not many shows and the ones they had were not real good.Not much to do on this ship.It was smaller then what we thought. I must say,however,the food was fantastic.Only positive thing of trip.Beach excursions were fine.Now the real part, it doesn't look good to see Duct Tape holding up trim around the ship. Saw it in many places,even by the front desk.Felt like a Ghetto ship.Not like a luxury cruise line. In our state room,our bathroom fixtures were broke.The Worst was our fold out couch smelled so badly of urine.You would sit to watch TV with family & the smell was overbearing.I pulled the couch out to make it to a bed & found horribly deep yellow stained comforter under couch.I was shocked.It was so disgusting. I reported it to management. Room stewards just sprayed the couch.The bedding & couch should both of been thrown away. Both so soiled.Staff wasn't as friendly as on Princess.When you walked down the hallway ,you felt like you had to get out of their way instead of other way around.Front desk girls were rude to my daughter & niece. Also.the ship was down an engine causing it to be very rocky through out the trip. Overall, I won't be going on anymore Norwegian cruises. We payed good money for this cruise,but felt very disappointed & upset.It was not a pleasant experience. Also,they told us the Dawn would be dry docked to fix all her issues. Ha,what does that help for those who have been paying top dollar, to go on this ship in the mean time while it's falling apart. How sad. The management better do something.Many people came off this ship very disappointed. Read Less
Sail Date January 2011
I booked our Norwegian Cruise in Feb. 2010 for October 2010. It was awful! The staff was extremely rude. Having a different server every night for dinner makes for an unsavory experience. The same menu every single night with only a ... Read More
I booked our Norwegian Cruise in Feb. 2010 for October 2010. It was awful! The staff was extremely rude. Having a different server every night for dinner makes for an unsavory experience. The same menu every single night with only a special of the day for a change does not make for an enjoyable dining experience. The servers could care less whether you are happy with your meal or not. It's not like they aren't going to get their gratuity? If you want a variety in your meals you can always eat at one of the 7 pay restaurants for a minimal charge of $10 to $50 a person. Our room was very seldom cleaned. The sign asking guests to please hang up your towels so as you can re-use them is horrendous! I expect top notch service on a cruise ship. If I wanted to re-use my towel I would be at home! Most nights there was no towel animals made for us, and the ones that were made were removed the very next morning, in fear we might steal the towel? Now for the kicker.... there was a Gay Convention booked for the cruise. Appx. 900 Gay gentleman were booked on the cruise, 1/3 of the capacity of the boat. We were not informed of this when we booked our cruise nor were we informed of this before we sailed. We should have been given the option of changing our cruise date. My 23 yo son who was on the cruise with us, felt very uncomfortable and did not leave the cabin. Many of the older guests were extremely upset concerning this event. Even several of the staff members were uncomfortable with this, and did not know how to respond to many upset guests. Finally there were problems with one of the engines which we were told was not an issue..... however the boat was totally rocking and constantly shifting and jerking. We were informed of this two weeks before we were set to sail informing us we could change our cruise if desired. I don't know about you, but two weeks before the cruise is awful difficult to change my vacation dates through my work, darn near impossible! Which made an already bad cruise even worse! Add sea sickness to bad food, rude staff, and inedible food, and you have a definate will never sail on Norwegian Cruise Lines AGAIN! Read Less
Sail Date October 2010
instead, this cruise was a disaster.  from the moment we entered the cabin, it was dirty.  We were already at sea before being allowed to enter the cabin, only to find that it had not been cleaned.  finger prints on the mirrors,and ... Read More
instead, this cruise was a disaster.  from the moment we entered the cabin, it was dirty.  We were already at sea before being allowed to enter the cabin, only to find that it had not been cleaned.  finger prints on the mirrors,and balcony door,  sputum on the balcony glass (which they never did clean - even after i pointed it out to about 6 of the cleaning staff).  day 4 of the cruise - womens xxxxl underwear was found in the cabin.  We had asked for the items to be removed from the refrigerator (on day 1) so that we may utilize the fridge for my friends diabetic supplies.  It took 4 days of requesting this, before they removed the pops & alcohol   from the cabin.  When my friend's blood sugar dropped, and i was faced with a diabetic emergency, i called room service, requesting orange juice, and stated the reasons for the emergency request.  they notified me it would take 45 mins for delivery.  was a major arguement between us, just trying to get some life saving orange juice brought to the room.  As i was attempting to deal with the emergency, room service continually called the cabin phone, wanting to know who to bill the orange juice to.   10 minutes later, i still did not have the orange juice, and ended up calling the front desk and complaining.  The orange juice was delivered 5 minutes later.  It was the 3rd area i called (this time to cancel my friends dinner reservations) before anyone offered to assist with the emergency and send the ship's doctor up to check on her.The quality of entertainers - best way to describe it, is, there is NO QUALITY to the entertainers that were on this cruise.  In fact, the poolside singers were nothing less than offensive. Thankfully, My children and grandchildren were no present for this cruise, or else i would have come totally unglued on the singers, on the spot.  Instead, i gathered my belongings and left the poolside.  I spent most of the time in my cabin because no matter where you went, these ppl were all over the place, attempting to sing, and i am an avid music lover.  I have heard $150 weekend bands in bars do a much better job than these "singers" and "musicians" could do on their best day.the blue lagoon - made to order food - served cold chicken wings - was not busy time for them.  buffet menu varied very little, i quickly got tired of the same foods.i am currently disabled, and in order to get a better dinner options, would require dressing up, in heels.  I am unable to wear heels at this time.  I approached the dinner area, prior to serving hours, and the staff totally ignored me as i stood there, waiting to speak to them - they were sitting up the tables.  I dont think they liked the fact that i was in shorts,tee shirt and tennis shoes.  But, isnt this suppose to be "FREESTYLE DINING"????This ship is not disability friendly.  I had waited in long lines for the elevators - none of which were disability friendly, and witnessed "walking" people rush past those in wheelchairs in order to fill up the elevators.  No handicap seating anywhere, steps to their "better" dining areas (if you were sick of the buffet)  Bathrooms would be nearly impossible for a wheelchair person.  Very little room in cabins - dont see how a person in a wheel chair could even get in the door of the cabin.  and, we had a larger, balcony cabin.The excursion desk hours were not very convenient, and there was always long lines.  Same for the customer service desk.  Soda program was a rip off - for $55 for the week, i never once got a decent fountain drink.  The staff would run the soda when its out of co2, or,if you think you are lucky enuf for them to pour from a can, they poured so fast there was no carbonation left.my one excursion, the dolphin encounter, was a flop.  scheduled for 3 hrs, they were an hour late picking us up, then, the shuttle had a flat tire.  by the time we reach the excursion, there was barely enuf time to get thru the line, grab the life jackets and flippers, and get in the water.  most of the ppl did not get an opportunity to review the pictures that was taken.  we had to immediately board the shuttle back to the ship.  The picture area was severly understaffed.  One person to handle everyone   I put my complaints in writing, mid week, and turned them in.  they graciously gave me $17 off the costs of the dolphin encounter.  costs nearly $200 for this.After i returned home, i called to voice my dissatisfaction with the cruise line, and made it clear, that after this, i would never cruise with NCL again (was my 2nd cruise).   They asked me to put my complaints in writing, and fax it to them.  So, i did as they asked. They sent me a letter, stating they were checking into my complaints, thanks for contacting them, and here's 200 off towards your next cruise with NCL.  BS!!!I had planned on booking a cruise for my daughter & her husbands anniversary present.  After my experiences here, I've recommended they use anyone other than NCL.  and they are booking a cruise with another line that a friend of theirs recommends.  I will likely join them on this other cruise line.  Its turning into a large party of friends for their anniversary. Read Less
Sail Date April 2009
Norwegian Dawn Ratings
Category Editor Member
Cabins 4.0 4.0
Dining 4.0 3.7
Entertainment 4.5 3.9
Public Rooms 4.0 4.1
Fitness Recreation 4.5 3.8
Family 4.0 3.8
Shore Excursion 3.5 3.7
Enrichment 2.0 3.4
Service 4.0 4.0
Value For Money 4.0 3.7
Rates 4.0 4.0

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