316 Norwegian Dawn Cruise Reviews for Family Cruises to Bermuda

my daughter and friend had never been to bermuda. I have been there many times and it is one f my favorite place. very clean island and people are very friendly. however we did not get to bermuda b ecause of hurricane florence and went to ... Read More
my daughter and friend had never been to bermuda. I have been there many times and it is one f my favorite place. very clean island and people are very friendly. however we did not get to bermuda b ecause of hurricane florence and went to canada instead. canada was beautiful and we had great weather.Many people complained but i would rather be safe than endure rough seas etc.everything on board was great.service excellent as usual.entertainment good as usual.However little disappointed in elements show. Have seen it many times before and this time there was not nearly as much airial stuff.comedien was the funniest i have heard in years. Great routine about not going to bermuda.I have traveled on other cruise lines but always go back to norweigh because of their outstanding service and food.I am sailing again on the dawn for a 2 week carribean cruise in oct. I will miss the dawn. It is my favorite ship Read Less
Sail Date September 2018
We picked the Dawn because of the Garden Villa Suite. We had a total of 16 traveling with us and this ship provided the best living and deck space to get together each day. As with other reviews, the room was fabulous and the ship was ... Read More
We picked the Dawn because of the Garden Villa Suite. We had a total of 16 traveling with us and this ship provided the best living and deck space to get together each day. As with other reviews, the room was fabulous and the ship was good too. Roal and Jairus, our concierge and steward, were the two that made the suite life sweet. There were no requests made that weren't met with "let me see" and soon after have it happen (with one exception that I will mention later). They took care of the 16 as if everyone was staying in the suite. We were so spoiled in one week's time that everyone has a slight case of the blahs with the real life some two weeks after returning home. Another benefit of the suite is the use of Moderno restaurant for breakfast and lunch. We did this many times and the food and service was far above the buffet. We had a couple of hiccups such as NCL changing the itinerary the night before sailing due to Hurricane Florence. Everyone packed for Bermuda but we ended up in Canada. Don't fault NCL but they did little to make up for the disappointment. Everyone received a $30 credit which was a nice gesture but not proportional to what people spent on the cruise. The other head scratcher was that we had to pay for drinks brought up to the room even though we had the drink package. We had our own butler who was supposed to bring food and drinks so it wasn't a staffing issue. The rationalization given was that we had 6 bottles of booze that we selected as part of the suite and they gave mixers so we could make our own drinks. In the end, we would go on the Dawn if we got the chance to get the Garden Villa Suite. Read Less
Sail Date September 2018
I have had great experiences with Norwegian. We found the night before we were leaving that due to the hurricane our itinerary was NOT going to be Bermuda. We were disappointed but we did not that ruin our cruise. Our trip was paid for and ... Read More
I have had great experiences with Norwegian. We found the night before we were leaving that due to the hurricane our itinerary was NOT going to be Bermuda. We were disappointed but we did not that ruin our cruise. Our trip was paid for and we made the best of it.It is in the contract that they can change the itinerary. The ports in Canada we really nice and staff on the ship was great. Especially the bar servers on the pool deck. I have nothing negative to say about this vacation. The food was excellent in all the restaurants we ate in, entertainment was great, and our cabin & steward were excellent. He was very attentive to our needs and on top of it.I just wished those who upset about the itinerary change read their contracts and were grateful that Norwegian kept us safe from hurricane Florence. I wouldn't let this prevent me from booking with Norwegian again. Read Less
Sail Date September 2018
Us - we're experienced cruisers and platinum plus NCL. The not so good Embarkation - Boston does not have priority boarding for platinum and above. We asked multiple people, all said the same thing. "We don't do that ... Read More
Us - we're experienced cruisers and platinum plus NCL. The not so good Embarkation - Boston does not have priority boarding for platinum and above. We asked multiple people, all said the same thing. "We don't do that here". NCL needs to be consistent, either have or not at every port. Food - worst food we ever had on an NCL ship, across the board. -Buffet for breakfast is terrible. Cold scrambled eggs, and sausage gravy. Hard biscuits. Eggs benedicts that more hard boiled than poached. -Osheehan's. It was a crap shot. One day you'd have no coffee spoons or jam, with one hash brown on your order and crispy bacon. The next day would have spoons and Jam and 2 hash browns with an order, and bacon so underdone you had to ask if they'd even tried to cook it. -Cagney's and La Cucina Neither one can cook a steak Both nights I ordered medium rare, to only have pink. DW ordered medium only to have no pink. -Teppanyaki - The food was. Actually the scallops were great. But no show. A few twirling knifes and eggs, then done. No singing, no jokes, no volcanoes, no beating heart of rice. The show is part of the reason we go. -Bambo Menu is very limited. We talked to couple later in the week that went, sat down saw the menu and left. Unfortunately we had the spicy chicken, I think it was Kung Pao and fried rice to share. The rice was OK. The chicken was so overcooked it was chewy and dry, with very little spice. Los Lobos - everyone raves about the guacamole. We don't like guac, so maybe that's the only thing to get. The rest of menu was very Americanize pedestrian Mexican. Not as good the Mexican restaurants we go to. We laughed because the prices were about the same as at home. It's OK. But surely not worth spending extra money to eat there. The good Service - Everywhere we went the crew seemed happy and were helpful. Entertainment - Hotwire is a band on board. They are one best cruise ship bands we've ever heard. We pretty much followed their schedule during the week, and attended whenever we could. -Luz the ACD is a don't miss act. One night each week she does her Tina Turner impersonation. We saw her a while back on the Gem. She still belts out Tina Turner tunes as great as ever. AlLl in all, it was fine, I guess. The service and the band make it as memorable, in a good way, as the food made it memorable in a bad way. Would we book the Dawn again? Probably not, as the food is a big part of cruising. Based on the itinerary, would we completely avoid the Dawn? That's still open for us to discuss. Read Less
Sail Date August 2018
We chose this cruise because it's leaves from our home town Boston. The staff was really friendly & nice except Photography. all the pictures they took was not good at all. The photographer was in a hurry to move lots of people ... Read More
We chose this cruise because it's leaves from our home town Boston. The staff was really friendly & nice except Photography. all the pictures they took was not good at all. The photographer was in a hurry to move lots of people that he didn't even informed us that pictures didn't come out right & let's take it again. The entertainment was very good. overall it was good experience. might try again for different destination. Shore Excursions is waist of money. don't do it. better of buying after you reach to Bermuda. it was much cheaper there. Dining staff & also Garden Cafe was really good. you can do plenty of activities at the cruise. they had programs lined up for all day. We had three children with us & they had a good time. Remember to take lots of pictures by yourself. can't trust their staff for pictures & also very expensive. Read Less
Sail Date August 2018
I am from Boston & it was the main reason we chose this cruise. Took Carnival from Bahamas & had lots of fun so took Bermuda from home town Boston. Whole process was very easy from start to finish except Photography Dept. Would ... Read More
I am from Boston & it was the main reason we chose this cruise. Took Carnival from Bahamas & had lots of fun so took Bermuda from home town Boston. Whole process was very easy from start to finish except Photography Dept. Would love to do again to Alaska with the same cruise line. Our cabin was really really good. the service was good. The story I want to recognize their two employees in dining room. His name is Jason & his boss Robin. since we are vegetarian, they took care of our food every lunch & dinner. they were so nice to make sure that we have a good time. miss you guys both. The cruise director was very funny & nice. overall it was a memorable trip. would do again with same cruise line. Weather was really nice. they provided ferry for free to go to St. George & we had really good time there too. Read Less
Sail Date August 2018
Staff, food & drink, ship, entertainment, excursions, all fabulous. One of my best vacas ever. Staff couldn't be friendlier or do enough for you. Hot food was hot and cold food was cold----and all delicious ! Ship is possibly ... Read More
Staff, food & drink, ship, entertainment, excursions, all fabulous. One of my best vacas ever. Staff couldn't be friendlier or do enough for you. Hot food was hot and cold food was cold----and all delicious ! Ship is possibly considered a smaller older ship but it was plenty festive & fun if you wanted to be festive and plenty relaxing & quiet if you wanted to relax. Pretyy ship. Always clean. More than enough lounge chairs on the sun decks for full capacity ship which was great ! We saw the Irish musician/comedian in The Stardust Theater and he was GREAT ! The Famous Homes & Hideaways shore excursion was relaxing and interesting and fun ! Small boat for this excursion was not overcrowded. Roomy cabin (balcony cabin on deck 8) with enough "storage" to unpack just fine ! Magnifying mirror, safe, hair dryer, liquid hand soap at the sink, small fridge, fully working TV, and coffee pot in the cabin were big pluses. The bed was soooooooooooo comfy. Never slept so good ! Clean and pretty cabin. Nice balcony with two chairs and a little table. Pool towels provided. Shower was roomy and I wasn't expecting that. Shower was modern and worked great---Instant hot water when turning it on and good water pressure. Didn't hear much noise at night when turning in early from inside the cabin even though 8058 is in a convenient location right near stairs & elevators ..... and also near Stardust Theater.! Read Less
Sail Date August 2018
This will be a very in depth review. First I will go over the bad...then I will go over the good. I cruised with about 45 people in our group. My wife was group leader of 20 cabins. These reviews are from all of us. BAD: ... Read More
This will be a very in depth review. First I will go over the bad...then I will go over the good. I cruised with about 45 people in our group. My wife was group leader of 20 cabins. These reviews are from all of us. BAD: The ship does not have a lot of entertainment. 1 theater, 1 small pool, plus a kids pool at the back of the ship. 1 club that plays the same music all the time. Same with the band, the band was good but played same music every day. Overall, we were very bored after 7 days. The casino is obviously rigged. They use auto card dealing and shufflers. We had a group of about 45 people, nobody left there up money. DO NOT gamble on a cruise ship. Cabin: We had a balcony. The room was small compared to Carnival's balcony cabin. We had to have a table removed because when the pullout bed was open, you could not get to the balcony. The bathroom was VERY small.....could barely move around. We had to dry off in the cabin because there was no room in the bathroom. The toilet was so small you had to be a skeleton to even fit on the toilet. I'm 5'10" 200lbs....and I barely fit in there. It was very uncomfortable using the bathroom. The bed was pretty comfortable. Balcony was good. Dining: The food on this ship should be quarantined. We have been on Carnival, Royal Carribean and Disney cruise lines. This was by far the WORST food in the history of cruises. Let me clarify. I'm talking about the main dining and the buffets they offer for breakfast and lunch. I will get to the specialty dining under my good review. We ate at the Aqua and Venetian main dining halls. The Aqua had crab cakes the first day...they were the best thing on the menu...so of course...they never had them again. Everything they served was VERY salty. That is coming from someone who LOVES salt. None of the main entrees were very good. They were at best average or below. The breakfast in Venetian was a joke. The pancakes were hard as a rock...the waffles came out cold. Coffee was horrible. I could go on and on. Service: The service on this cruise was laughable. We gave our room steward a 20 dollar tip the first day, so maybe she would be a little more attentive. That was a mistake. We had our 11 year old daughter in the room with us. On Carnival, she had a different towel animal on the bed every single day. This cruise she got maybe 3 out of the seven days and they weren’t even good ones. Whenever we saw her in the halls, she wouldn’t even say hi. We said hi first….it was like she was trying to avoid us. Somebody in our party asked her if she liked her job because she always seemed so miserable…she said no, I hate my job. Seriously????? We couldn’t believe she said that. We believe her because she seemed like she wanted to jump overboard every time we saw her. Her name was Flavia. She even yelled at one of our parties for asking her if she could clean her room around 3pm because she was sick all day. The rest of the crew weren’t much better. In the dining rooms they made us feel like we were bothering them. Trying to get a drink while dining was joke. It took about 20 minutes, so we started ordering 2 drinks at a time. They could barely understand us when we asked for something, we had to repeat ourselves a few times. The 11 year old ordered a ginger ale….they gave her a whiskey on the rocks. She said mommy this ginger ale tastes funny, so my wife tasted it…it was straight whiskey on the rocks….seriously???? The nicest wait staff person was HAPPY HAPPY WASHY WASHY….he was very good and also Wu Hoo from Cagneys steakhouse. Above and beyond. Other then that, total disappointment. I should request some of my included gratuities back for such poor service. Specialty dining: ABSOLUTELY DELICIOUS!!!!! We ate at the Tapanyaki, Itilain place(I forget the name) and Cagneys Steakhouse. Tapanyaki was VERY VERY good....I had steak shrimp and scallops. They gave me the scallops for free because it wasn't part of the combo. We couldnt even finish all our food it was so much. Chef was great. Italian place was very good...good service Cagneys was GREAT...the waiter Wu Hoo...yes thats his real name....went above and beyond...the food was perfect....we had our gratuities included but we gave him an extra tip because he was so good. Ports and Shore Excursions: Bermuda was AWESOME…I’ve never seen such crystal clear bright blue water in my life. It was truly gorgeous. Horseshoe Bay Beach was stunning. The beach was perfect the water and the views were amazing. We went on a jet ski tour at Somerset waterworks. The tour was great, got to swim with and feed the fish. Their business practice needs some work though. They tried charging my credit card because 2 people didn’t make the tour and they asked to join our group, so SWW decided to just put them under my credit card. I never authorized that. They told me to get the money from the person in my group who I didn’t really know that well. Needless to say, I filed a fraudulent charge with my bank. The caves were awesome. We hired a personal taxi to drive us around all day, he was awesome. We have 4 casino cruises coming up and we are not sure if we are going to use them after this experience. OVERALL. The cruise was fun, the ship was terrible. I will never sail on the Dawn again. Bermuda was awesome. Read Less
Sail Date August 2018
We picked Norwegian cruise to Bermuda, because the Boston port and Bermuda schedule (2 overnights stay in Bermuda), so we can spend more time in Bermuda and beautifully beaches. Dawn is a middle size ship and kind old. The breakfast was ... Read More
We picked Norwegian cruise to Bermuda, because the Boston port and Bermuda schedule (2 overnights stay in Bermuda), so we can spend more time in Bermuda and beautifully beaches. Dawn is a middle size ship and kind old. The breakfast was great and late night shows were very good. Not too much activities we were interested, one small swim pool with too many people (hot pools too). Most disappointment was the food in dining room, we did not enjoyed. Didn’t heard any good feedback about the Chinese restaurant too (actually really bad). I don’t understand why can they pick a better chef? Food is very important to us for the trip. So we end up eating at a 24 hours bar restaurant for dinner. The room service was outstanding. Staff was very nice on the ship, they worked very hard with long hours and still smile. A lot of bingo games on the ship, they sell a lot of tickets but with small amount of winners in my opinions. Read Less
Sail Date August 2018
We chose this cruise because we had a couple of CruiseNext coupons left over, and it is easy for us to do out of Boston (because we live an hour away). We were sort of done with Norwegian a couple of years ago because the staff was ... Read More
We chose this cruise because we had a couple of CruiseNext coupons left over, and it is easy for us to do out of Boston (because we live an hour away). We were sort of done with Norwegian a couple of years ago because the staff was unhappy and unfriendly, the food had gone downhill, and every cruise (regardless of itinerary) had the same "formula" and feel. They redeemed themselves this time! The staff was happy and responsive and helpful - which made everything so much more pleasant. The food - still just o.k., but they were trying, and some things were actually very good in the main dining rooms. Activities - I noticed that they added some interesting activities - things like paper box making, origami, Spanish lessons - not just things that either cost money or are the silly activities by the pool (like sexy legs contests). Someone in our party had 2 food allergies, and we were so impressed and relieved that they were all over that in the dining room, and had the situation completely under control. We like NCL because of the membership you can get to the Mandara Spa for the week, and that always is something we enjoy, and we did! Only complaint is that when my 20-year old daughter had a massage, the massage therapist was rude and too heavy on the cross-sell, which detracted from the experienced. We will definitely consider NCL again when we decide to book another cruise. They redeemed themselves and won us back! Read Less
Sail Date August 2018
Everything about this vacation was relaxing! People were saying that cruises are boring.. They were wrong, I had the best time of my life and am looking forward to my next cruise with them! My only downside was the deserts were not the ... Read More
Everything about this vacation was relaxing! People were saying that cruises are boring.. They were wrong, I had the best time of my life and am looking forward to my next cruise with them! My only downside was the deserts were not the best, but the actual food was delicious and they had healthy food and plenty of junk food!!! The entertainment was amazing all the bands and the shows were top knotch. The staff were amazing always had a smile on there face which was wonderful and they were not afraid to talk to you which was even better. The gym was great and the staff there were amazing as well. I did two excursions with Norwegian and I had a wonderful time Mike from the crystal caves was wonderful he new Bermuda and made everyone laugh. Would just do a bus tour with him for hours!! Thank you Norwegian for a wonderful experience! Read Less
Sail Date August 2018
This was suggested by family and I was a bit disappointed - there were kids running around everywhere and small ones in the pool and the kiddie pool had teenagers in it, The food was definitely not good. Same menu in both dinning rooms - ... Read More
This was suggested by family and I was a bit disappointed - there were kids running around everywhere and small ones in the pool and the kiddie pool had teenagers in it, The food was definitely not good. Same menu in both dinning rooms - fish and chicken were fried - nothing broiled or baked, an the drinks were watered down. The entertainment going out was not too good but better on the way back. The gift shop had very little suggestions and the items were not really that nice to purchase. Mainly I was disappointed with the food. On the deck burgers, hot dogs and pork chops everyday - not much for people who do not eat meat. Also, at midnight not many places to go to eat or even have something healthy to eat. The ship was so crowded you could not get a lounge chair on the deck all day - and the cushions on the seats where the tables were were wet all the time - they should not have cushions on the chairs. Also, the smoker's lounge should NOT be near other lounges it is impossible to sit in the Gatsby lounge with the cigar and cigarette smoke all over that place. There should be a separate area not near the lounge or bar areas. I could go on and on but I think this is enough because I am sure no one even cares what I wrote. Read Less
Sail Date August 2018
Had a great vacation on the Norwegian Dawn from Boston to Bermuda.We celebrated our 25th wedding anniversary on this cruise.All the staff was very friendly and helpful.The entertainment was great.We loved the Elements show,the magic show ... Read More
Had a great vacation on the Norwegian Dawn from Boston to Bermuda.We celebrated our 25th wedding anniversary on this cruise.All the staff was very friendly and helpful.The entertainment was great.We loved the Elements show,the magic show and the adult comedy show.We also attended a jewelry seminar,wrist watch history seminar and Art seninar that were all interesting and gave us very helpful information for buying product we were looking for.There was plenty to do on the ship.We enjoyed the food at the buffet,Aqua the main dining room and O'Sheehans pub.Just an all around fun time.The shops had some great deals on jewelry and liquor if you are looking for anything.We were very happy with the casino staff they were all so friendly.Many different games to play in the casino and there are many people that win at the games and slots.Our room steward was always asking us if we needed anything and kept the room neat and clean.We did end up putting down money on the Cruise Next program due to the great time we had. Read Less
Sail Date August 2018
Everything about this vacation was relaxing! People were saying that cruises are boring.. They were wrong, I had the best time of my life and am looking forward to my next cruise with them! My only downside was the deserts were not the ... Read More
Everything about this vacation was relaxing! People were saying that cruises are boring.. They were wrong, I had the best time of my life and am looking forward to my next cruise with them! My only downside was the deserts were not the best, but the actual food was delicious and they had healthy food and plenty of junk food!!! The entertainment was amazing all the bands and the shows were top knotch. The staff were amazing always had a smile on there face which was wonderful and they were not afraid to talk to you which was even better. The gym was great and the staff there were amazing as well. I did two excursions with Norwegian and I had a wonderful time Mike from the crystal caves was wonderful he new Bermuda and made everyone laugh. Would just do a bus tour with him for hours!! Thank you Norwegian for a wonderful experience! Read Less
Sail Date August 2018
We had a fantastic time on the Bermuda cruise! A psuedo booze cruise but very fun. Food was great and entertainment was pretty good as well. Bermuda was beautiful, beaches excellent! Not used to salt water pool but was ok. Julie and the ... Read More
We had a fantastic time on the Bermuda cruise! A psuedo booze cruise but very fun. Food was great and entertainment was pretty good as well. Bermuda was beautiful, beaches excellent! Not used to salt water pool but was ok. Julie and the comedy show were great! Highly reccomend! Washy washy happy happy was very fun and good, you have to know what I mean lol. The weather was fantastic as well never really saw any rain at all which was great. Did a catamaran tour and that was great also, learned about the rum swizzle! Free boat to St Georges from the Dockyard. Shops at the Dockyard were also pretty good for souveniers. Had a total of 16 people from two families on the trip and Veniatien and Aqua both accomodated after a long wait but gave us free champaigne while we waited. Overall a great time, crew and other guests wer great, and O'Sheehans was simply the best for late night drinks and food. Can't wait to go again. Read Less
Sail Date August 2018
We have cruised three times. Recently our family of 20 cruised Boston to Bermuda on the ship named Dawn. We were advised by many friends to not take this cruise. That we would be well served to drive to NY and take the alternative ... Read More
We have cruised three times. Recently our family of 20 cruised Boston to Bermuda on the ship named Dawn. We were advised by many friends to not take this cruise. That we would be well served to drive to NY and take the alternative options. The logistics of geting 20 people to NY timely was too difficult. This was a fatal mistake. The ship was old, but not awful. The staff was poorly trained, leaving us to struggle with every reservation we made, from dinners to excursions. The irony was all the employees presented like their number one goal was to provide high quality service, but then had no knowledge, skill or authority to do so. When problems arose, they smiled and redirected you to another desk. I have since tried to resolve issues at the "corporate guest relations", and now I know why the employees on the front line are inept! A few specifics: Do not book a large group for the cruise, as they will not book your cabins together, no matter how many calls your Travel Agent makes. Do not book your Excursions thru the ship. They do not inform you of the regulations and are not consistent with allowing passengers to get off ship. Our 15 year old son was getting on and off the ship with various family members for three days, but one day he was not allowed off, without his parents. The employees decided it was safest to keep our son on ship without family, rather than allowing him to attend the fishing excursion with his uncle and cousins. This resulted in the rest of the family returning prematurely from a dinner half enjoyed in Hamilton. Very expensive dinner not eaten. Also costing family $150 in the unused fishing ticket. NCL refuses to reimburse any of the expense, even though the Excursion Marketing (running non stop on the TVs) pushes how this is the safest most secure way to enjoy your excursions. Making a dinner reservation took a PHD. We would book dinner, and occasionally need to make an adjustment to the number of people coming or location. The employee at the desk could never find the original reservation. The software was so outdated, that the employee could not see any previous messages, without scrolling thru excessive unrelated messages to our party. We got to the point where we requested a printed receipt of the reservation commitment, which was the only way we successfully dined at two of the upgrade restaurants. I think the dinner upgrade package is not intended to be used. It seemed the ship's intentions were to systematically discourage you from using the benefit. At a time when everyone is worried about germs and unclean water on cruises, you would think water bottles would be included in drink package. Not true. You would have to ask for a cup of water, or pay $4.00 (waters bottles are included on Celebrity) WIFI, save your money. We spent more time with the manager in the technology café, and still could not access the internet. Time and money NOT well spent. No reimbursement there. There was a designated smoking area, that was in prime pool real estate, though most smokers and vapors were all over the ship. One day, I was sitting at pool with my 15 year old reading a book. I put my drink on her chair, while I dug into my bag for my lotion and the waitress came over and reprimanded me for giving my daughter a drink. I explained I did not, and the next thing I know, we had three security guards standing with us by the pool. It was silly, but insulting. Also ironic, as there were more 20-30 year olds drunk all over the ship. I did find one employee at the front desk, who empathized with us and discreetly suggested we call corporate. I did and have been given the run around. They require you to send an email to voice dissatisfaction, and close your case with a generic response. I even with wrote a letter to Mr. Andy Stuart, President and CEO and got no satisfaction. Summary, AWFUL. Try another line. Read Less
Sail Date August 2018
We took a cruise for Bermuda in August.The boat was overcapacity, we couldn’t attend any show’s or go swimming in the pool because they were too many people. When we reserved the cruise it says 3 days in Bermuda which wasn’t the ... Read More
We took a cruise for Bermuda in August.The boat was overcapacity, we couldn’t attend any show’s or go swimming in the pool because they were too many people. When we reserved the cruise it says 3 days in Bermuda which wasn’t the case we arrived in Bermuda Sunday at 3 o’clock and departed Tuesday 5 o’clock. We always went to the Venetian restaurants witch was very good on the service and the food was delicious. The only problem is the fact they would open so early in the morning so on vacation you don’t want to wake up to take a breakfast.....They should extend the opening hours in the morning. I’ve got to say the evening were boring we didn’t know much what to do since they were no room for the shows . About the excursions we’ve found they were very expensive and the staff wouldn’t give that much information about Bermuda they would just want to sale. Read Less
Sail Date August 2018
This ship was chosen as a family reunion from the Boston area and Bermuda was the choice destination and NCL Dawn was the means to achieve it. From the easy check in to the warm greeting not mention the clean and beautiful redesigned ... Read More
This ship was chosen as a family reunion from the Boston area and Bermuda was the choice destination and NCL Dawn was the means to achieve it. From the easy check in to the warm greeting not mention the clean and beautiful redesigned ship..It became a perfect place for us all to enjoy each other. The restaurants accommodated our large group in various sizes on different nights with outstanding food and beverages.. The cabins and stewards are awesome Overall many of the guests were first time cruisers and they had a great introduction to the world of Cruising the excursion for caves and waves and rising sun catamaran were a lot of fun It was great to see that straws have been removed to protect the environment and sea animals The evening entertainment (especially Element) rates #1 to a Las Vegas show... I highly recommend NCL and I will return for another cruise Read Less
Sail Date August 2018
Our first cruise and so glad we chose NCL Dawn. Our mini suite was large enough for the 4 of us. We thoroughly enjoyed our balcony... drinking coffee in the morning and relaxing in the evening. This cruise was very relaxing with lots to ... Read More
Our first cruise and so glad we chose NCL Dawn. Our mini suite was large enough for the 4 of us. We thoroughly enjoyed our balcony... drinking coffee in the morning and relaxing in the evening. This cruise was very relaxing with lots to do. The restaurants that we went to were all very good. Ate mostly at the buffet because it was close to our room and quick and easy. I absolutely loved the freestyle type of cruise....eat when you want and where you want. The ship was clean and kept that way through the cruise. The staff was very friendly and always willing to help or answer a question at anytime. We chose this cruise to go to Bermuda. Leaving Boston was a breeze and returning was even easier. I would definitely choose NCL again and would definitely go to Bermuda again!!! Highly recommend cruising to Bermuda on NCL Dawn!! Read Less
Sail Date August 2018
Loved this cruise and the dawn. Great staff and ship very convient for us sonce we live about 45 mins from Boston. Our cabin was very clean and nice and we loved the dining choices and the entertianment. Staff was so friendly and ship very ... Read More
Loved this cruise and the dawn. Great staff and ship very convient for us sonce we live about 45 mins from Boston. Our cabin was very clean and nice and we loved the dining choices and the entertianment. Staff was so friendly and ship very clean and lots to do. We loved Bermuda so nice and the ppl are so friendly there. We loved this cruise and are def going to take it again next summer. Best vacation ever. This was our first cruise and we loved it. Would def recommened this cruise escpecially to first time cruisers since there is so much to do and see on the ship and on shore as well. One tip if you want the specialty dining rooms book them at the beginning of the cruise they fill up very fast. By the time we wanted to make a reservation all were booked up. Read Less
Sail Date August 2018
I wanted something nice but not too far from home as this was our first time cruising alone, my 14 year old daughter and myself. We live an hour away from Boston so this was a no brainer. We have been on many other cruises but we always ... Read More
I wanted something nice but not too far from home as this was our first time cruising alone, my 14 year old daughter and myself. We live an hour away from Boston so this was a no brainer. We have been on many other cruises but we always had other family members along. Royal, Disney and other Norwegian to name a few. We love the cruising concept. All in all the cruise was wonderful. The ship is an older ship so it was showing some wear. The weather for the most part was perfect. We had 2 days of rain/clouds but luckily on sea days. Bermuda has so much to offer. Something for everyone. Staff were very nice. The down sides for me were, on the rainy days, the ship did not have much to offer. We watched movies in our room. 3 days in Bermuda is not enough. They could make it 4 and have the ride home be quicker taking a day and half like the ride there. The pool is so small that sea days, 2300 people trying to find relief on deck or in the pool is almost impossible. I am lactose intolerant so eating was a big problem. I did inform my travel agent who in turn did let the ship know when I booked. But I still had to explain it every meal to every staff. Then the food that wasn't cooked in butter or a cream was so minimal I found myself frustrated most days. And one day even after explaining it to my waitress she still delivered to me a potato with butter and sour cream. And the food I had that meal must of had dairy for I did get sick that night. Cooking for such a large amount of people I am sure is difficult. But dairy allergies are very common. I would have thought they would have made a better selection of foods to choose from or just ways to not add the dairy to mine. The last disappointment was the night activities. We could go to shows but after that the dancing became 18 and older. Only one night had dancing near the pool that we could join. My daughter and I wanted to dance and have fun. But being 14 she couldn't go to the place they had it. I know they are concerned about kids drinking, but like us there are families that want to stay up late, be together and just dance. All in all we loved the cruise. We recommend it to all and will do it again soon. But if the cruise line could consider a better way to handle, food allergies- maybe a bracelet to be worn to alert staff to issues and have more foods easily prepared w/o dairy, maybe adding more family nights to allow families of all ages to dance the night away and to spend less time at sea and more on the island then the cruise would have been perfect. For us at least. Read Less
Sail Date July 2018
We sailed on the NCL Dawn from Boston to Bermuda July 27, 2018. The ship and the destination were excellent. The public areas of the ship were always spotless. Bermuda is such a beautiful, friendly island. Embarkation was a ... Read More
We sailed on the NCL Dawn from Boston to Bermuda July 27, 2018. The ship and the destination were excellent. The public areas of the ship were always spotless. Bermuda is such a beautiful, friendly island. Embarkation was a breeze. We arrived at the pier at 10:45 went directly to the desk to get checked in and were on the ship shortly before noon. Headed to the Venetian dining room for lunch. Enjoyed dinner at three of the Specialty Restaurants: Los Lobos, Moderno and LaCucina. Really enjoyed Los Lobos and LaCucina. Also had dinner in the two main dining rooms the Venetian and Aqua. The food as well as the service was excellent. O'Sheehan's was our go to spot for snacks and adult beverages. The bartenders there were super friendly. Shout out to Juanto and Mary! Not a fan of buffet food, so did not eat in the buffet. The buffet seemed small and cramped compared to other ships. Stateroom was small, but clean and had tons of storage. Our cabin steward Mervin did a very good job , and was always friendly, he always said hello and called us by name every time we saw him. Did not go to any of the shows. The entertainment Manila Soul that played in the Atrium were fantastic. Tried out luck at the casino, which was very smokey but did have a win or two. Also Gatsby's was smoky due to the cigar smoking room and the casino that were near there. It was next to impossible to get a chair on deck near the pool. The port side of the pool deck is for smokers, so unless you smoke you don't want to locate there, maybe they should move the smoking area to one of the upper decks away from the pool area. Did not take any excursions organized by the cruise line. We did book a four hour private taxi tour with Quinton Bean. This was the best way to see the island. Quinton was friendly, knowledgeable and took us to the places that we were interested in seeing. He also acted as our personal photographer. Also played a round of mini golf at Fun Golf at the Royal Naval Dockyard. This is not your run of the mill mini golf course; it's 18 challenging holes designed after famous holes in the USA, Scotland and Bermuda. Reasonably priced, has a bar where you can get adult beverages. Disappointed that the Dawn is leaving Boston, was hoping to sail on her again next summer from Boston to Bermuda. The Gem is coming to Boston and will give it a try, have already booked for July of 2019. Hope it's as good as the Dawn! Read Less
Sail Date July 2018
I would really love to give this cruise 5 stars and I probably would have If guest services was not in the picture. I went with a wedding party with over 60 people. The food, entertainment and staff are all incredible. However, guest ... Read More
I would really love to give this cruise 5 stars and I probably would have If guest services was not in the picture. I went with a wedding party with over 60 people. The food, entertainment and staff are all incredible. However, guest services is not. If you have an issue and have to rely on them, be prepared for nothing to happen and have to jump through hoops to get anything resolved. We had a broken safe in the room that was never fixed, more than half of the people in our party had incorrect or made up charges on their bills at the end of the cruise. I personally interacted with them about the charges: not only did we have made up charges and fees. This included reservations and spa treatments that were NEVER, WiFi charges when it was never activated, but also some in our party had been charged double charged for movies and other things. I wish I could say this was just me, but many people in our party had this problem. The worst part of all of it was that instead of even ATTEMPTING to resolve the issue, they make you run up and down the ship to chase down these other departments. We had to go back multiple times, was basically laughed at during the conversation and then told to "call guest relations" after the cruise.... it is pathetic. But hey, maybe they are in need of money now considering the bed bug situation that happened a week before our cruise... Customer service goes a long way. Again, everything else was great but this is something that ruins trips. Especially when you are stuck paying for things that you never used. It was completely unacceptable how they treated us as guests who paid a lot of money (as well as bring a lot of business) on this cruise. I work in hospitality for world class resorts and I have never experienced or would have allowed any of my employees do anything like this to a guest. I will never cruise with Norwegian again because of this. ***The only reason I am rating 'services' and 'on board experience' as terrible is because of the guest services team -- All other departments (bar, food, entertainment etc..) were fantastic. The food at the buffet was decent, the restaurant food was awesome! The cruise director is hilarious and the entertainment was amazing. Again, all staff (WITH THE EXCEPTION OF GUEST SERVICES) were fun to be around and easy to talk to.*** - The Cabin was great, the cleaning staff is very prompt and gets everything done quickly and always made our room look nice and welcoming. - Dining was fantastic. The buffet gets old but there are plenty of restaurants to choose from and all of them are great. They get pretty full but if you go early enough, you are able to get a reservation. The dining staff is very professional. - Embarkation - seamless. They make the process easy and as quick as possible. - Enrichment Activities - There is plenty to do while we were not in Bermuda, the sea days can be tough but the activity staff does a great job with filling your time if you are not a pool lounger. There was shuffle board, basketball courts, and even a small driving range. The bars are awesome and everywhere. MAKE SURE TO GO TO THE IRISH BAR - the staff is awesome! - Entertainment - I only participated in Deal or no deal, watched my brother and wife play the newly wed game (that was hilarious) and the comedian was hysterical - go to his "family friendly show" but do not miss his R-rated show at 10:30 PM. - Fitness and Recreation - as stated there is plenty to do, the health center is state of the art. - On-Board Experience - Read above, everything was honestly, perfect except for the guest services. It ruined a lot of our overall experience of the cruise and it was a unanimous decision that none of our (HUGE PARTY) will ever cruise with them again. - Public Rooms - it is very easy to meet new people and they have multiple places where lots of people gather. They are all clean and have nice comfy chairs to relax in if you are trying to get away from the sun. - Service - Read them entire thread. - Shore Excursions - We did snorkeling and scooters. It was a blast - make sure to read the notes about them in the next section. - Value for Money - I rated this as average because I feel like you pay a lot to be on this cruise, but they nickle and dime you at the end. You get a bill (and again, read above what could potentially happen to you) and basically no matter what it comes out of your account the next day. Read Less
Sail Date July 2018
This ship is older. Our cabin was great (good size) except it was an obstructed view.....it was NO view both windows were blocked could see nothing! Had a great band on board that played by the pool at night. Comedian was good. The ... Read More
This ship is older. Our cabin was great (good size) except it was an obstructed view.....it was NO view both windows were blocked could see nothing! Had a great band on board that played by the pool at night. Comedian was good. The piano bar was good but closed too early 10-10:30PM. Best way to see Bermuda since staying on the island is very expensive. It is a beautiful clean island. We love it! The specialty restaurants are good but no longer offer lobster on the menu. The worst thing about the cruise was the disembarkation. The WORST EVER on a cruise ship. We cruise twice a year and have NEVER had such a long horrible process. Stood in line for over an hour. No organization, people getting in line when it wan't their time, people cutting in line right by the exit (with no one to stop them) after we stood in the line for an hour. Thank goodness our flight was later or we would have missed our it. Service was great all the workers were very friendly and helpful. Read Less
Sail Date July 2018
We live in western MA so leaving out of Boston was perfect. We were 4 families with 4 children. Took us about 1hr and 45 minutes to get there and as soon as we were on board the party began. At sea we all did our own thing, (trivia, ... Read More
We live in western MA so leaving out of Boston was perfect. We were 4 families with 4 children. Took us about 1hr and 45 minutes to get there and as soon as we were on board the party began. At sea we all did our own thing, (trivia, swimming, bingo, exercise, line dance, casino or just relax and maybe read a book). We all got together to have dinner together and went to the shows together which were fantastic! Elements was totally awesome and so were the dancers, singers, comedian and magician. The ship was the perfect size for us. The larger ships have more to do but you need to make reservations when you first board for the shows, if you don’t you might not be able to see them as you would have to check just before the show to see if there is any room. The movie trivia was a lot of fun and the staff did a fantastic job. Read Less
Sail Date July 2018
Norwegian Dawn Ratings
Category Editor Member
Cabins 4.0 4.0
Dining 4.0 3.7
Entertainment 4.5 3.9
Public Rooms 4.0 4.1
Fitness Recreation 4.5 3.8
Family 4.0 3.8
Shore Excursion 3.5 3.7
Enrichment 2.0 3.4
Service 4.0 4.0
Value For Money 4.0 3.7
Rates 4.0 4.0

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