While Norwegian has no control over the weather, thank you Florence, our trip to Canada that was supposed to be Bermuda wasn't a total washout.
I like the Dawn overall. The style and decor of the ship was very nice. It was easy to get around and it was exceptionally clean. As a smoker, I know just how nasty the smoking area can be, and even that was kept in tip top shape. Kudo's to the ...
Our itinerary was changed the morning of the cruise from Bermuda to Canada. We had no time to repack and were not prepared for this destination at all and the cruise line was rude, curt and less than accommodating in every way. Our room was extremely loud, it sounded as if they were working on the ship with a steel drum and hammer all through the night! I had to purchase ear plugs. The heat was on ...
I have traveled many times on cruise ships. However, this was my first time on NCL. I chose NCL because a group of friends were traveling on this ship to Bermuda. Before my trip I needed to get in touch with a representative of NCL and on both occasions it took over 40 minutes of being on hold before I reached someone. These two reps were very helpful, but who needs to be on hold for 40 minutes? I ...
Bermuda! Not to be. Boring Canada when still green is probably the worst of the worst. No time to research, shore excursions far pricier than original destination, staff was ready to leave for home (like we were). So sad to see many people get off boat when they reached Halifax (where they came from) and Sydney and New Brunsick, and Bar Harbor. I thought the Captain made an easy call and did ...
This was supposed to be a cruise to Bermuda until Florence reared her ugly head. We were notified late Thursday night via text that our cruise leavind Friday morning would now be heading to nova Scotia and bar harbor Maine.
No complaints about the cruise itself. The staff was polite & accommodating. The food was good, although the buffet could have been hotter.
Only complaint is ...
Before you decide to throw your money away on NCL, rethink your decision! Worst customer service I have ever seen. This is based on over 25 cruises my wife and I have been on. On Royal Caribbean, Carnival and MSC customer service has alway been a pleasure to deal with.Do to weather conditions I contacted NCL customer service earlier in the day and they assured me the ship was not changing its ...
Booked a 7day Bermuda cruise and was sent on a 7 day Canada & New England cruise on the day of departure due to Hurricane Florence. I am glad they chose to keep everyone safe but am shocked at what they chose for a contingency plan (since the Norwegian Escape sailing out of NY still went into the Caribbean).
I feel Norwegian could have done several things differently to help ease the pain of ...
my daughter and friend had never been to bermuda. I have been there many times and it is one f my favorite place. very clean island and people are very friendly. however we did not get to bermuda b ecause of hurricane florence and went to canada instead. canada was beautiful and we had great weather.Many people complained but i would rather be safe than endure rough seas etc.everything on board ...
Birthday & celebration
The staff on board will exceed your expectations and wow you for every second you are aboard.
We were concerned when we booked. Getting help from NCL over the phone was painful. We had help with an outside travel agent who really did the heavy lifting on planning this trip...unfortunately after we booked directly with Norwegian.
Once the travel agent from AAA ...
Staff, food & drink, ship, entertainment, excursions, all fabulous. One of my best vacas ever.
Staff couldn't be friendlier or do enough for you. Hot food was hot and cold food was cold----and all delicious ! Ship is possibly considered a smaller older ship but it was plenty festive & fun if you wanted to be festive and plenty relaxing & quiet if you wanted to relax. Pretyy ship. Always clean. ...