17 Norwegian Dawn Cruise Reviews for Cruises for the Disabled Cruises to Bermuda

Sailing from Boston is very convenient as we live in the area and we love Bermuda. Theses two factors led us to choose to sail on NCL Dawn. We loved the casual dress onboard. It was a very relaxing cruise with Good food and service. ... Read More
Sailing from Boston is very convenient as we live in the area and we love Bermuda. Theses two factors led us to choose to sail on NCL Dawn. We loved the casual dress onboard. It was a very relaxing cruise with Good food and service. Bar, lounge and atrium entertainment was excellent. The theatre entertainment could use improvement. Dancers very good but in need of production improvement. Bingo and Deal or no Deal Game are just money makers for NCL. Large prize bingo is a coverall which must be done in 47 numbers. I felt there should be $500 coverall for each day given the cost of bingo cards. Venetian Main Dining room ( aft) is much prettier and brighter with large windows than Aqua Dining room which is midship. Embarkation and disembarkation were very efficient. When first getting onboard the Venetian is open for seat in dining and well as Gadren buffet. We opted for the Venetian and it made the day very relaxing instead of crowded and harried at buffet. Read Less
Sail Date August 2018
My Mom and I really enjoyed our cruise. The staff on the Dawn were so attentive to my mother, who uses a wheelchair and a cane. I feel like each time we attempted a transfer in and out of her transport chair, someone was there to hold the ... Read More
My Mom and I really enjoyed our cruise. The staff on the Dawn were so attentive to my mother, who uses a wheelchair and a cane. I feel like each time we attempted a transfer in and out of her transport chair, someone was there to hold the chair or flip the foot rests up and down, no one was asked, staff just know what to do and don't hesitate to jump in. I read plenty of reviews complaining that the buffet didn't have variety, that the staff in the buffet were miserable, etc. That was not the case! The offerings changed every day. The salad bar had different cold salad offerings every single day, the dinner buffet the first night had a seafood theme, another night they did a Turkey dinner (we did not have it, we dined at Los Lobos that night). The final night there was prime rib. I nominated the entire buffet staff for a hero of the cruise award because they were so attentive and personable. The breads are amazing but the salad dressings are watered down. There are name brand bottled dressings available, use those. The music on board kept us so entertained. Manila Soul performed on the pool deck and in the night club, they are high energy and cover everything from the Beatles to Donna Summer to AC/DC, we loved them. Jamroc was so fun also and Paul Mullins performed lots of Elton John, Billy Joel, Sinatra at Gatsby's. Everyone had a little luck in the casino at one time or another. I did not like the way the craps dealers kept pushing to keep the dice moving, we were trying to teach some people the game, there was no one else playing and there was no reason to be that aggressive and pushy. I did not play craps the final two days because the pit staff just were bossy and pushy. Jerry in the casino will keep you from going thirsty, great cocktail service. My mom was in very good hands with Dorotea in the salon and I was able to enjoy a hot stone massage with Richelle, just delightful. The day pass for the spa is $50. The thermal loungers are the most magnificent things ever! Le Bistro was very good and the best cup of coffee on the ship. Our favorite meal was at Los Lobos, the ambiance was colorful and mom raved about the red snapper. The Mexican rice however was straight out of a Zatarains box, oversalted and gross. Tres Leches cake was off the hook delicious. We dined at Venetian one meal and it was inedible. We are really not picky eaters. Both of our entrees, lasagna and roasted lamb, were inedible. The coconut lime souffle was terrific. We did not return to the Venetian and never tried Aqua. Read Less
Sail Date July 2018
We took this cruise as a last minute deal to get away from Hurricane Irma. Had a wonderful time on board. Shows were great, food way to good, and staff was friendly and hospitable. What a way to ride out the storm. The fine dining ... Read More
We took this cruise as a last minute deal to get away from Hurricane Irma. Had a wonderful time on board. Shows were great, food way to good, and staff was friendly and hospitable. What a way to ride out the storm. The fine dining was great except for the way you now get a certificate and can only choose one salad-or- soup. In the main dining room, you can order whatever you want, as much, or little, as you like. Fine dining is limited and sometimes I'd love to have a soup and salad. You have to pay extra. Not quite worthwhile when the main dining and buffet areas have such fabulous items too. The port is so easy to get around - just walk off and you're already in a fort. Jump on the free water shuttle to go to St. George's. Overall a fabulous cruise. Love NCL. Read Less
Sail Date September 2017
The crew was exceptional in every respect. The fresh fruit was to die for. The specialty steak house was perfect. The usual staterooms were adequate if not too large. 165 feet was one with a balcony. The toilet entrance can't be used ... Read More
The crew was exceptional in every respect. The fresh fruit was to die for. The specialty steak house was perfect. The usual staterooms were adequate if not too large. 165 feet was one with a balcony. The toilet entrance can't be used by anyone too fat. The shower was great. There is no cabin on the ship that is close to everything. If food is your thing, pick a cabin aft. If shows are for you, go forward. Three football fields long is a very long walk! The variety of foods is excellent. Don't drink the water in the buffet, because some people ignore the sign and jam their water bottles to come in contact with the spigot. The ship should, but does not, station a person near those dispensers to stop people from doing that. Virtually all the shows are only 45 minutes long. That was a bit disappointing, but the performers are energentic and work very hard. Many people brought very young children who were up and cranky late at night when they should have been asleep. If you require assistance on the ship or disembarking, it is there and excellent. Getting on the ship is another story. They don't provide wheelchairs until you have already checked it. That was the worst part of the entire voyage. In some cases, the entertainment you might like overlaps in different venues, making it a struggle to see and do everything you might like. If I could afford it, I would cruise regularly based on this experience - always a cruise that is touted as a leisure cruise, with food and drink available 24/7. The casino is smoking or I might have been there more. Read Less
Sail Date August 2017
We loved Bermuda. Leaving from Boston is a breeze. We have traveled on the Dawn many times. Getting on the ship was so easy. We arrive at Black Falcon at 11;30. We were on the ship by noon. We choose to go to the buffet for ... Read More
We loved Bermuda. Leaving from Boston is a breeze. We have traveled on the Dawn many times. Getting on the ship was so easy. We arrive at Black Falcon at 11;30. We were on the ship by noon. We choose to go to the buffet for lunch. The buffet is OK. The area is very clean. The food is OK. It is not fabulous, but it is not awful. I usually get a salad with fruit. So the buffet is good. Lots of burger/hot dog/sandwich choices. We went to the welcome show. It was OK. We have seen it so many times. We went to Los Lobos for guacamole. It is unreal. They makes it at your table. Worth the $5.99. day 2 I spent doing trivia, reading, casino, and being lazy. Trivia was fun. Since I have been on many cruises, trivia does not use the same games over and over. The casino took my $$$$$. Day 3, we arrived early to Bermuda. I went to snorkel beach. They were charging double. NOT worth it. The beach is full of broken glass and bottle tops. They do not clean the beach after the nighttime party. Several people stepped on broken glass. They had to get stitches. Day 4 I took the new FREE NCL ferry to St. George. I arrived to see the dunking. This is a reenactment of how women were punished in the 1700. It is a very funny show. St George is trying to come back. Most of the stores were closed. An hour is all that is needed there. Such a cute town, but not much to do there. Day 5, I took a free tour of the dockyard. It was wonderful. The tour starts at the moon gate at 9:30 AM. They reenact the year 1863. You meet townsfolk as you walk. It was fun. I also took a tour of the fort. It was $15. I thought it was great and worth the $$. I also took a walk to the clock tower for shopping. I do not like to go far on departure day. Day 6 was a sea day. I spent the day at trivia, casino, reading, and shows. Saw Elements. I have seen this show several times. It is still wonderful. Casino took my $$$$. Day 7, I spent doing trivia, casino, and talking to friends. Casino took my $$$$. We ate at several restaurants. Our favorite is Los Lobos. We love the guacamole and grilled shrimp. Service is the best. We had dinner with a friend at Moderno's. I love the salad bar. The desserts are super. Service was excellent. We had a meal at Bamboo. The food is good, not great. But it is a free restaurant....so I was happy. We also ate two nights at Cagney's. Cagney's is the reason for a lower review. As latitude members we received two free dinners with wine after our 30th cruise (we now have 77 with NCL) About six months ago, NCL took our well-earned rewards away. We now receive one free meal with wine and one free meal with water, They also took away allowing us to order a side. A 20 cent order of fries after 77 cruises. They give you a pieces of meat all alone on a plate. The Breakaway and the Gem allow their loyal customers a side. The NCL Dawn does not. The manager is very rude. He refuses to budge. I ordered lamb the first night. It was delicious. I ordered it again the last night. It had a sour taste. I sent it back. The second order also had a sour taste. The manager refused to believe the meat tasted bad. He argued with me. I love the Dawn. It is my favorite ship. Read Less
Sail Date August 2017
I love travelling out of Boston - the Pier is user friendly and the check-in goes quickly. I have some mobility challenges. First trip back on the Dawn since it has been refurbished and it does look and feel fresher. I was in a 2br ... Read More
I love travelling out of Boston - the Pier is user friendly and the check-in goes quickly. I have some mobility challenges. First trip back on the Dawn since it has been refurbished and it does look and feel fresher. I was in a 2br suite on Deck 11 and while I love the room and particularly the shower, I like it best when it is in the Haven. There really is better service there. Ate at 4 of the specialty restaurants - I love Cagney and our waiter was terrific - that always remember food allergies and make suggestions. But the food at Le Bistro is the best onboard and I am glad they have moved the restaurant. Entertainment was so-so- the comedian not funny at all but the ensemble energetic and fun to watch. My favorite music can be heard all over the ship. NCL is a service driven company and I feel that as a customer. Love forward to a fall cruise on the Jade to Canada. Just made contact with a private tour company in Prince Edward Island as a result of a review on this site. Read Less
Sail Date June 2017
Chose this cruise as we wanted to go to Bermuda and the access was better in Boston than it would be in New York. Have taken one cruise out of New York, and that will be the last, and I didn't have to drive to the cruise port as I ... Read More
Chose this cruise as we wanted to go to Bermuda and the access was better in Boston than it would be in New York. Have taken one cruise out of New York, and that will be the last, and I didn't have to drive to the cruise port as I have to now due to my husband's confinement to a wheel chair. Embarkation went smoothly with lots of help. Debarkation took longer due to waiting for assistance, but went smoothly. We had an accessible room which was very large and well arranged. The only drawback was that there was only one American style electrical outlet, and several things had to be plugged in at once - his breathing machine, wheelchair charger, etc. We had brought two 4' power strips which plugged together met out needs. Later NCL provided us a single longer power cord with multiple outlets to use. Meal were excellent in main dining rooms, specialty restaurants, and buffet. We got lots of assistance in seating and with the meals. We had seen many of the major shows before on other NCL ships, but greatly enjoyed them again. Especially Elements was outstanding and Soul Duo is phenomenal! Wheelchair seating could have been better. Got to take a tour of Bermuda on a 5 hour excursion in a minibus with a chair lift that accommodated my husband in his wheelchair. Very informative and enjoyable tour. Also were able to take the NCL provided ferry to St. George's for the day. Most of that area has step ups to all restaurants and shops so not wheelchair accessible. A tour guide tole us about a back entrance to the historic church and they have an entrance ramp also so we enjoyed touring it. Crew and staff provided excellent service. Would definitely take this cruise on the Dawn again. Read Less
Sail Date June 2017
Background: From Massachusetts, so didn't have to worry about luggage for cruise meeting flight requirements.. Traveled with my Grandmother, we both needed a good getaway which this cruise thankfully provided! Cruise: Dawn, ... Read More
Background: From Massachusetts, so didn't have to worry about luggage for cruise meeting flight requirements.. Traveled with my Grandmother, we both needed a good getaway which this cruise thankfully provided! Cruise: Dawn, June 2nd to June 9th Boston to Bermuda, return to Boston Embarkation: There were a bunch of cars but we only had to wait a few minutes before we were curbside and the speedy porters whisked our luggage off to the ship, breezed through security and check-in, i would say we were on the ship within 20 mins or less, total relief! Luggage was delivered during the mandatory fire drill, however we were allowed to drop off our carry on items to the room, even though it was still getting the finish touches put on. Cabin: (Deck 10 - Balcony/BB - disability room: 10700) Very spacious & met all of our needs, though being my first cruise can't compare to anything else. We stayed in a disability room, due to travelling with my grandmother and her needed use of a walker. There were some issues/hick-ups i noted throughout the cruise, but i will make note of them in the "Cabin review". Our room Steward was fantastic (i'm terrible with names but i want to say Radolfo, or something similar), beaming smile, joyful greeting whenever we crossed paths, he was incredibly helpful and attentive during our whole trip, the only snag on his part was that there were two of us travelling and only one chair in the room (the room didn’t have one of the small sofas, as is typical of a “normal” balcony room offering) which wasn’t a deal killer and makes sense given the disability setup of the room. It wasn’t until our last night that our Steward noticed this lacking and brought in a new set of two chairs for us, which was most helpful for facilitating the last night packing for disembarkation, but would have been nice over the course of the whole trip, to be honest I preferred to perch on the comfy bed, but it is the little things you notice/miss when not there. So if you too book a similar room and want two chairs, ask and ye shall receive apparently. Staff: I found the staff to be friendly and helpful, at least with those I had contact with. I cannot recall coming across a single rude staff member over the course of the trip. This was especially illustrated by the “Solo Travelers” Program that Norwegian ran nightly on the ship in which both myself and Grandmother took part. Several staff took time each night out of their own (I’m sure) busy schedules, to both greet the group to make sure we felt welcomed but also that we were having a good time! This program really made our trip, we all clicked well, dined out together most nights, and made some new top-notch friends! Dining, Food & Bar Service: Food and dining service were a bit of hit or miss (we ate each night in a large group, so not sure if that had anything to do with it) but any issues we did experience were generally small and were corrected in pretty quick fashion. As for the food, most of my meals were great from the dining rooms and buffet, I didn’t try any of the specialty restaurants on this cruise so cannot speak directly to them. I can say the food in Bamboo was delish, I had the Orange Beef, with fried Pork Pot stickers and Spring rolls… YUM! If it wasn’t for having to catch one of the Entertainment shows, I think I would have never left the restaurant that evening! I also had the Lamb in the Aqua dining room and that was quite tasty, esp with the addition of some mint jelly, and the Pork loin in the Venetian was tasty too. Those were the stand outs for me, the food overall was generally good, but standard and what you’d expect for large populous service. I also experienced great service at all the bars throughout the ship... aside for one drink order where the bartender made my “Dark n Stormy” with Bacardi Rum…? I think he must have been a fill-in on that night, needless to say the Unlimited drink package is worth it's weight in gold and highly recommended! One suggestion to Norwegian would be to possibly extend the hours breakfast is severed in the Buffet, it would have been nice, as a night owl and late morning riser, to be able to snag some tasty waffles, eggs or french toast up until around Noon, instead of ending around 1030am, even if such an offering was just a small station off to the side where said items could be kept warm on a small batch basis, it would have been welcomed instead of trying to force oneself to down lunchtime offerings that just didn't appeal at the time, i'm sure i would not be the only one whom would have appreciated this. There were a few downsides I noted from my and our groups dining experiences: 1) Beef meals were somewhat hit or miss from day to day & dining room to dining room. One day it was spot on, the next day it was tough and dry with some in our group not being able finish their dinners. 2) The menu item listings were sometimes “off the mark” as to what was actually being offered, not sure if this was due to some language barrier or translation, in combination with the American culinary diet… case in point was the “Country Fried Chicken” which in American terms is generally a boneless deep fried Chicken breast, instead my order came as bone-in “Country-style” Fried Chicken pieces, while the phrasing is slight, it made the difference to the end result. Also the offered “Boston Cream Pie” wasn’t exactly an authentic Boston Cream Pie for which Boston is known, which was the reason one of our party actually sent it back. As the Cruise is Porting out of Boston, and as a lifelong New Englander, I found this to be a bit of a culinary faux pas. 3) The greatest aggravation to our group while dinning was actually more of a small annoyance but crept up every time we ate across the ship's dining rooms, that is: The Salt and Pepper shakers are equally un-identifiable from each other. There is zero indication denoting Salt in one mill and Pepper in the other, without having to grind the contents into one’s hand to discover what was hidden inside. This also resulted in several occasions where our table had only salt or only pepper because not even the dining room staff could tell the difference either. [To offer a simple and elegant solution to Norwegian should they read this, they should order some Black and White silicon brands that could be easily (and singularly) wrapped around the trunk of the grinders making their contents easily identifiable, but still quickly change-able as need arises] Bermuda Port & Shore Excursions: Leaving the ship for the first time was a bit chaotic, everyone was kept up on level 6 util the okay was given and everyone on massed headed down the stairs to the gangway. The rest of the time coming and going from the ship was pretty easy and there was never more than a few minutes wait in either direction (mostly returning) We did one Excursion via Norwegian, the Gosling Rum Cruise, which was nice, but nothing special, mostly it's a sell opportunity for Gosling, with some history & sightseeing thrown in, we did have one of the Goslings on board to talk about the family history, so that was kind of neat, and the sample were yummy, the Highlight of course was the Sunset, absolutely STUNNING! The rest of the time i booked my own excursions, doing saved me a little $ but also opened up time windows not offered via Norwegian. Activities: 1) Early morning Horseback Trail Ride via Spicelands Downside: the ride started at 7am, due to this you have to take a 30 hour Taxi and leave the ship at 6am, and despite what anyone says they don't go down into the water. Upside: I was the only one who showed up... so i literally had a private Tour all to myself!!! 2) Hiked up to Gibbs Lighthouse from Bus #8, then to other side of island and returned on Bus #7 (FYI the Bus #7 stop is the easier of routes to the Lighthouse 3)Kayaked via Somerset Bridge Watersports: I had wanted to Jetski, but this establishments booking process is archaic, and i was sadly unsatisfied, won't be a repeat customer, also kayak i had was run down and beat up. 4) Jetski via Island Tour Center: Had a smooth reservation and checkin process, the tour was a blast, but the weather was no idea, really high seas and winds... if the weather was more mild it would have been perfect! But it was still a fun adventure don't get me wrong. 5) Exploring the Dockyard: basically a built out Tourist center, of which you would expect, some history, mostly shops to sell you things... Do however stop into the Pirate ship (Calico Jack's) they have a plank & beware, they serve on the strong side - you've been warned! Entertainment: As for Entertainment, the ship has some real talent, the music groups were incredibly well preformed across all the musical genes offered. I didn’t attend many of the performance theater shows, but did catch the Duo Acrobatic act and that was impressive, even more so, when you consider they do their thing on a constantly in motion floor!!! I also heard the Elements show was outstanding as well. The music and dancing provided in the Bliss lounge each night was also a welcomed treat and way to de-stress while having some fun, we had a great crew on the cruise that tore up the dance floor each night. Spa & fitness: I did not take part in any spa treatments or use the fitness center, i was so busy on the island i didn't need it LOL, I did pop my head in though, and they looked very nice. Disembarkation: Was reasonably smooth, however the assistance getting onto the ship wasn't what it was in leaving (unless you require a wheelchair off the ship) those with carry-off luggage and walkers weren't really offered any priority for the snaking-about-the-ship line to leave. We did choose however the last time slot to vacate the ship, that did seem to help us at least with departing, and avoiding the lion-share off people streaming off into the terminal. The porters were very helpful transporting our luggage out to the street to wait to be picked up. Note: it's very important to communicate to the party picking you up, what colored "zone" you are in and what flag number you are nearest. Conclusion: All said and done, outside of the few above-noted issues, it was a most enjoyable cruise! I cannot wait for my next one and will not hesitate to book again with Norwegian, again a huge “Thank you” for a great memorable time to the wonderful staff of the Dawn!!! Read Less
Sail Date June 2017
NCL Cruise in a Wheelchair On October 21-28, 2016 my wife and I went on the second cruise we have taken on the Norwegian Dawn out of Boston. In August 2015 we sailed with a group of family, 22 of us altogether. This time around, ... Read More
NCL Cruise in a Wheelchair On October 21-28, 2016 my wife and I went on the second cruise we have taken on the Norwegian Dawn out of Boston. In August 2015 we sailed with a group of family, 22 of us altogether. This time around, however, it was just the two of us traveling on our own. There was a great deal of press regarding the drydock and renovation of the ship this past June, so we were very anxious to see for ourselves. It turns out the changes we saw were almost entirely a matter of decor, flooring, window and wall treatments, and furniture. We do not go to bars or clubs, but we did get around seeing a great deal of the ship in general; regarding the new décor, most of the ship was brighter and even more pleasant than it had been the previous year, the changes were definitely for the better. We enjoyed the entertainment, taking in quite a few of the different shows during our cruise. There was a nice variety in the types of shows to see. The single greatest aspect to be noted about the cruise was the staff and crew, they were fantastic, it cannot be stressed enough. They were friendly and accommodating and wonderfully helpful. We literally have many accounts per day regarding individuals going above and beyond to make our cruise better and more memorable. At dinner the first night of the cruise things were not looking good to start. The restaurant was extremely busy, we had been shown to our table and after 15 minutes of seeing no one my wife went to the maître d”s station which happened to be just around the corner from our table and complained. She asked to speak to the dining room manager who did not just get us someone to wait on our table immediately, but he himself waited on us for the entire meal. This was the sixth cruise that I have been on and the recommendation that he gave me for the dinner I had was the single best recommendation I’ve ever had. Not only on a cruise but at any restaurant. I’m in a wheelchair and cannot walk at all. Any time our cabin steward saw us returning to the cabin, however far down the hall he might have been, he would proceed directly to our cabin greeting us and getting the door, assisting us back into our cabin and making sure everything was all set before returning to his work which he did diligently and well. If these were isolated examples that stood out from normally good service they would certainly have been enough to raise the quality of our vacation on board. The fact was that these were in no way isolated examples, this level of service was the standard on the entire ship. We dined in La Cucina, Teppenyaki, Le Bistro, they were all great from start to finish, especially the service. Although the duck at Le Bistro was somewhat flat; on the other hand the soup was phenomenal and the desert, the Napoleon was delicious making it one of only 4 individual exceptions to disappointing deserts served throughout the ship. We also ate at Bamboo, a definite all-star from start to finish; O’Sheehan’s was a surprise previously untried by us, and an excellent venue when not over crowded. Then there is the Garden Café (the buffet). The buffet was disappointing. The space is attractive and the presentation of the line is very good, but the food itself was only mediocre and it was quite redundant if you went there more than once. Aside from the carving station the meats and meat dishes were dry and sadly overcooked, but if you liked a hamburger with the consistency of pressed sawdust the buffet and Topsiders by the pool are for you. Most of the vegetables were limp and lifeless. There was one small section of the buffet which was an exception, once I found it I stopped bothering with the rest beyond a passing look. If you come across their Indian style cauliflower then feast away, also this station had by far the best noodles on the buffet. With only four individual exceptions during the cruise every other dessert served was disappointing. An old chef’s adage is, “every meal is eaten twice, first with the eyes and then with the mouth”. While all the desserts were beautiful to look at, they seem to have forgotten that eventually the food has to actually cross the pallet. The most shocking disappointment in regards to the ships desserts was in the form of the pecan pie they were serving on the buffet. It started out as a picture perfect dessert and was absolutely beautiful to look at, sadly its merits ended there. Never in my life had it even occurred to me that it was be possible for the filling of a pecan pie to actually be dry. I took two small bites and simply could not stand to try another. The cruise was very nice and we did enjoy it. For any able-bodied person I would definitely recommend this cruise so long as you are not a dessert person; no longer having Carlo’s Bakery aboard is a big loss. Unfortunately, when it comes to looking at the cruise from a wheelchair things begin to change. Overall the ship was wheelchair friendly and could be easily maneuvered around in the wheelchair. Many of the doors to go from the inside areas to outdoors on the decks are automatic and operate when approached which is great. There are, however, a few doors between the inside and outside that are manual and for some reason these same manual doors have a short steep ramp going up to and down from the door which made them impossible to negotiate without the assistance of a person who could stand holding the door open. The Java Café located on deck 7 opposite the Guest Services desk was also a large disappointment. The Café itself was on a raised level up three steps with no ramp to make it accessible. There were some tables off of the raised area and there was wait staff, but their instructions seem to be to only serve these tables if you had first gone up into the café area and placed your order. You could sit at a table for hours without receiving service. Also there were demonstrations held here that took place on the raised platform of the café not only making it impossible for those of us in wheelchairs to get anywhere near but also making it impossible for us to even see what was going on. Our handicapped balcony state room was the most disappointing part of the ship. Upon arriving in the room the bed was set up as a single king size bed with the telephone in the corner of the room between the bed and the wall. This space was perhaps 12 inches making it physically impossible to even get to the phone so no contact with other state rooms, no ordering room service, and no contacting Guest Services to report the problem. There was a 4 inch step from the room up to the balcony making it impossible to get onto the balcony in a wheelchair. Also with the bed set up as it was, it extended part of the way in front of the balcony door so even if the temporary ramp which is available were in place it would be physically impossible to get out the door. We spoke to the cabin steward about the arrangement of the bed and he happily split it into two twin beds on opposite sides of the room and moved the phone to where it was accessible. When a handicapped person books a room with NCL they are contacted by the NCL Access Desk who is supposed to make sure any special accommodations the person might require are taken care of. When we sailed on the Dawn in 2015 we had seen a video posted online of the handicapped state room on the opposite side of the ship from ours which had a pole coming down in the entryway of the room which limited access. When we contacted the Access Desk directly they assured us that no such poll existed, of course when we arrived at the room the pole was most definitely there. Also there is a form the access desk emails handicapped passengers outlining available standard accessibility arrangements you might need in place and asking about any special requests that you have. They ask you to have it back to them 60 days before sailing to make sure they can have all your requests in for you when you arrive, which I did fill out and email back to the representative I had been contacted by. When we sailed in 2015 on the Norwegian Dawn the access desk failed to take care of two of the four things I had requested. This time they failed completely and nothing I had requested was there. The only value this process with the Access Desk had at all was that I printed a copy of this form and brought it with me and went to Guest Services with it. They were extremely helpful and were able to get some of the things I had requested, although not all. The bathroom in the handicapped state room was also very disappointing. First of all it was small and cramped with barely enough room to pivot the wheelchair around in place. The sink in the bathroom was at a height for a person standing; to a person in a wheelchair it just below shoulder height. Apparently when brushing your teeth they are under the impression that a person in a wheelchair wishes to rest his or her chin on the edge of the sink. The grab bars in the bathroom were chromed and their surfaces polished, I am sure it looks quite lovely in pictures, but is a bad choice for safety. The single worst feature of the handicapped state room was the bed. The bed sits at a height of 28+ inches. Next to a standard wheelchair this puts it even with the top of the armrest. To provide a perspective for people not in wheelchairs the standard height of a kitchen or dining room table is 30 inches. So apparently, if you are in a wheelchair, by being in an NCL handicapped state room when you need to get into or out of bed you can miraculously stand, or have temporarily developed a rather extraordinary ability to climb. As I had previously mentioned I had sailed on the Norwegian Dawn in August 2015 after which and I had written to them making them aware of most of these issues, the steps up to the Java Café, the failure to provide items requested through the Access Desk, the step up to the balcony, and the bed height. Sadly no accessibility deficiencies were addressed during the drydock of which they are so proud. For people who are fully wheelchair-bound and cannot stand or walk a couple of steps I suggest you avoid NCL. While it is a lovely ship and the crew is so superlative the state room is extremely tiring to manage and even somewhat dangerous in a couple of respects. Read Less
Sail Date October 2016
The Pros: Excellent food, productions, activities and the ship was very clean! The new renovations were lovely, and items that needed to be fixed were being attended to. I assume they are listening to folks' comments! So-So: ... Read More
The Pros: Excellent food, productions, activities and the ship was very clean! The new renovations were lovely, and items that needed to be fixed were being attended to. I assume they are listening to folks' comments! So-So: I would refrain from the specialty restaurants if you expect to be wowed. I was more wowed with the buffet. Long lines despite reservations and little attention to detail at Teppanyaki and Moderno made it a mediocre experience. Cons: Some staff members were surprisingly rude! In the Mandara Spa and the Java Café, I encountered tired and short-tempered staff. The housekeeping and waiters/waitresses were wonderful, but those that deal with problems or intricate orders are not pleasant at all. I was very surprised. Scrunched-up faces and a holier-than-thou attitude does not earn repeat business. Why are customers questioned? Customer service is about service, not quick fixes or ignoring requests. If towels are out or water is warm, why would someone walk away with a groan and a headshake? Are they understaffed? I smiled and even had a sing-song voice when I made the request! *sigh* Mandara: If you book a free "pamper party" and show up, the "computer" may book you for a haircut, facial or other spa package - all after you are told it's complimentary. This happened twice (to my brother and to myself). We paid over $300 for things we were told were free. That is shady business Norwegian! Java Café: Wow! I ordered an iced coffee and got something entirely different. When Ramon (I assume to be a bar manager) brought it over, I told him that it was not what I ordered. He became rude, short and pretty much yelled at me as I walked away. I gave the café another try and he was still quite angry at me for his getting my order wrong. Poor, poor service. Guest Relations: After signing a request not to have other people's charges put upon my account, I still received charges for folks in my party. Even though I signed the form, and the charges were made after the form was signed, the guest relations staff refused to reverse the charges. They admitted that all the above were true. Again, calling it a "computer" problem. "Sorry, there is nothing we can do." Are you kidding me? I actually had to pay for my brother's charges. Once again, way to be nickel and dimed. If I had known that I would be charged for such crazy things even though I covered my bases, I would not have booked with Norwegian. I was very disappointed in their customer service. Read Less
Sail Date October 2016
I cruised on the NCL's Dawn to Bermuda during hurricane season and loved it! This was my first cruise and I cruised with 3 other couples. Norwegian Cruise Lines (NCL) updated us as they learned of the information of the ... Read More
I cruised on the NCL's Dawn to Bermuda during hurricane season and loved it! This was my first cruise and I cruised with 3 other couples. Norwegian Cruise Lines (NCL) updated us as they learned of the information of the impending storms and through social media, encouraged us that they had our safety as their highest concern. I had a sea sick patch and the other couples used motion sickness wrist bands to handle the gentle tossing of the ship. Both were effective. One of the couples didn't use anything and didn't have a problem. Even though we were the only ship to make it to Bermuda in between Hurricanes Matthew and Nicole, the ship really didn't rock all of that much! We did need to leave 8 hours early to avoid Nicole which struck Bermuda head on as a Catagory 4 Hurricane, but anticipating that we might need to leave early, we did arrive 3 hours earlier than anticipated, giving us a full first day as well as a full 2nd day. This, in fact, worked much better than a 1/2 first day, a full second day and a 1/2 third day. Locals projected that we would leave early, and veteran cruisers anticipated it. I was surprised, but rolled with it, just being glad that NCL was taking care of us. We arrived on the island on Sunday, a day in which the shops are closed. The Royal Naval Shipyard had plenty to do, however, we rented scooters and off we went to explore Bermuda! First we went to Horseshoe Bay Beach, but so did everyone else! The riptides were particularly strong (due to the effects of Hurricane Matthew) and everyone was mostly sunning on the beach. One of our friends remembered from a past visit, a small cove nearby - Jobson's Cove Beach, a tiny, rock enclosed cove on South Shore in Warwick. Whereas I could not even stand in knee high water in Horseshoe bay due to the riptides, the cove provided a wonderfully safe shelter to swim, float and snorkel. And wow, was it magical!!! I couldn't believe that we found this! On our particular Sunday morning, we were the only visitors. There were amazing rocks to climb, water to safely swim in and sandy private spaces to enjoy. The large boulders completely surrounded the cove, breaking the riptide. By mid-day, one local family joined us, but that was it. At one point we looked up and saw folk on horseback riding by. Later we took our scooters and rode to Hamilton, the capital city. In Hamilton, we had a blast at the Hamilton Street Party filled with local food vendors and live music. It is intended to offer Bermudians the opportunity to enjoy each other and to buy local. Locals were welcoming and we had a blast. We did dash into a local grocery store which was open to purchase some fresh fruit to eat before we returned to the ship. Monday brought more touring on the scooters... we rode up and down the entire chain of islands. Having ridden to Hamilton the day before, on the second day, we chose to take the Hamilton ferry to get our day started. The ferry accommodates both passengers and scooters, but you need to purchase a second token for your scooter. We explored the island from Hamilton to St George. St George is not to be missed! The historic churches and architecture are beautiful, The shops are so warm and welcoming. And the beaches - so inviting. We stopped to eat at Wahoo's Bistro and Patio,a local favorite, and the fish chowder was amazing. At this time of year, we had our choice of seats with great views. We took a break from the rain (the weather changes often in Bermuda in October, but not to worry, the bad weather never lasted long) and ate inside while enjoying the picturesque view of the ocean. We took our time scootering back to the ship. Traffic was a little scary for me, a first time scooter driver. However, the locals were very patient and it really wasn't that difficult driving on the left side of the road. You really do get used to it! We returned to the ship for a late night dinner and some more great entertainment. At this point, the captain still believed that we would be departing at 5:30pm Tuesday. At 8am Tuesday, I was awakened with an announcement that the ship would be leaving port at 9am. Apparently, everyone was still on board. NCL Dawn worked with the local scooter company to return our scooters and keys. We stayed on board while the scooter company sent a box to collect our keys. This was particularly nice, because renting a scooter was not a "NCL Excursion" but they worked with us anyway. By 10am, our Cruise Director had rearranged a full line up of activities for us including some standard favorites as well as some new activities. I particularly enjoyed the wine and chocolate pairings, the martini tasting, BINGO and "Who Wants to Be a Bizzillionaire". This was particularly important, because not only were we now on the ship (verses being on land), but we were also limited to staying inside the ship and not using the decks and pools due to high winds. There were still plenty of places to sit and enjoy the majestic views, but frankly, I had so much fun, that I hardly even noticed! To me, it was a terrific bonus day on the ship! Being a first time cruiser, I have strong expectations. However, I did not expect that by the end of the cruise, the staff and fellow passengers would all feel like one big club. Between cruising with my friends from my hometown, my new friends though cruise critic and my delightfully unexpected newest friends that I met on the ship, I had plenty to enjoy. I never was bored and could have wished for even more time on both the ship and at port. A week isn't nearly long enough! As for the hurricane weather, well, the hurricanes worried more of my friends back home than anyone on the ship - for we were having too much fun! Read Less
Sail Date October 2016
I came back from Bermuda which I go to every year as I love Bermuda more than any other caribbean island. The Dawn was the worse ship I ever been on peroid. About 7 years ago I went on it and wasent so bad. Still my favorite is Celebrity ... Read More
I came back from Bermuda which I go to every year as I love Bermuda more than any other caribbean island. The Dawn was the worse ship I ever been on peroid. About 7 years ago I went on it and wasent so bad. Still my favorite is Celebrity Cruise Line. Not one, let me say again NOT one staff said hello to me or helped me out with my parents who are disabled and use walkers through out the ship and Dad who also uses a wheel chair. Could not even help me with their plates up in the buffet or drinks like coffee or cold drinks. They stopped serving shrinp in the dinning rooms for supper as a starter, so if you like your shrimp cocktail you will not get it. NO more lobster, or Baked Alaska.... just to name a few favorites. Food was not good at all. Cold, and not much to pick from up in the buffet. I have never been one a ship where you dont get a hello, or have a nice day from your cabin stewards etc. The only good thing I can say is the shows were excellent! I got 2 bottles of wine because of my complaining about things I should have gotten but did not. I will never go on this ship again and most of all it was more than Celebrity or Holland America which are both wonderful cruise lines with wonderful food.I can go on and on about all that was wrong but dont want to write a book here. The ship was dirty, people in my family got sick a few different times. Just horrible. If you are a new cruiser than you will not find any problems cause you know any better but for people like me, never again. I only went back on this ship cause my parents won it at Foxwoods but it would not have been my choice at all. NO ONE ent out of their way for anything. Oh and the bingo last to days they say you will win 4000 or 5000. No way....... it was only 1000. So they lied to all the bingo players.People were pissed off all right. No one cares about their job on this ship and it sure showed. NCL you have gone down hill, never again. They have some of the smallest cabins, also get this my brother booked 4 in a cabin cause they had the promo going on, 3 & 4 in a cabin go free just pay sales tax, well they have NO 2 uppers . They only have 1 upper and 3 lowers thats right, on the whole ship and in rooms to hold 4 in a cabin theirs a small cot they take out that hides under one of the lowers. so if you like sleeping like 3 in a queeh size go right ahead. The Dawn and Spirit both are set up like this so beware!!!!!!!! so why dont NCL tell you this ahead of time my brother and family almost walked off the ship the day of departure. Not only that. but their bottom bed looked like someone was sleeping on the top sheets, and had a big yellow stain on it which was disgusting, when he asked the cabin steward about this he didnt know what to say. 3 people had to come in and show him how to make up a bed. All in all I can go on and on. Dont waste your money if you have cruised many times before, you will NOT be happy. First time cruising is ok. I had a mud slide frozen drink, $10.78 plus the 18% guartuity was added on to that and i seen the bartender use a one small shot glass and put all three liquaiors in it talk about cheap all it tasted like was cold ice milk. Read Less
Sail Date June 2015
I have taken this sailing several times before. This was the first time I was able to see how handicapped are handled as my 97 year old grandmother travelled with us using her wheelchair (sometimes scooter). I was disappointed initially ... Read More
I have taken this sailing several times before. This was the first time I was able to see how handicapped are handled as my 97 year old grandmother travelled with us using her wheelchair (sometimes scooter). I was disappointed initially with how gram's wheelchair was handled with the staff. The staff in the dining rooms seemed put out by having to work around or deal with her chair. As the week progressed, it became a little more "accepted" and convenient getting to the tables and storing her chair/scooter. The staff in the Blue Lagoon went above and beyond to help gram. She would go there for breakfast in the morning and they would get her food from the buffet for her. I think the only other disappointment of the sailing was how little I saw of the hotel director, Alain. I do understand that he was transferring his position during this week though. He was leaving the ship when we did. On previous sailings, I have become accustomed to seeing the hotel director often and everywhere. Now on to the MANY things I did enjoy... Cruise Director Armen was great! He was visible and participated in events/activities during the week. He seemed very approachable and very friendly. Exactly what I would hope for in a CD. Executive Chef Noriel made our cruise so enjoyable. I was able to speak with him several times over the week. He always had a smile and helped us plan where to eat and when. lol My fiance inquired about the lack of cold soups on any menus anymore. Chef Noriel proceeded to put chilled watermelon soup on the buffet the next day!!!! Absolutely made my fiance's day! Magician Christian was thoroughly entertaining. I would watch his show every night if it was an option! The cruise director's staff was fantastic at the various activities. Leslie, Big Ben, Shelly, Bianca and Joey were so fun to spend time with doing activities. I personally am not a fan of Bingo, but I went with my grandmother to each session, and the CD Staff made it tolerable for me (that's a huge compliment for bingo!). Leslie was my favorite trivia leader and Joey was funny in the pub crawl (and everything he did). My cabin steward was Putu... he was the best cabin steward I have had in several sailings. I know they are all friendly, but Putu just seemed more genuine to me. He gave us fantastic towel animals (sometimes twice a day!!!). Finally, I found Captain Martin was one of the friendliest Captains I have had the opportunity to chat with. He was even kind enough to come down to a lower level to take pictures with my grandmother who was unable to get up to his location. Wonderful! I love this itinerary so much, I do it whenever I get the chance. This crew made it enjoyable, thank you NCL! Read Less
Sail Date July 2014
This was our third Bermuda cruise. We like the Bermuda itinerary because unlike other cruises you get to spend days rather than hours in port. That means having more time to get the feel of a place. This was our fourth cruise on NCL, the ... Read More
This was our third Bermuda cruise. We like the Bermuda itinerary because unlike other cruises you get to spend days rather than hours in port. That means having more time to get the feel of a place. This was our fourth cruise on NCL, the second on the Dawn. My partner has some significant physical disabilities and so the issue of handicap access and assistance was very important to us as we prepared for the cruise. We arrived at the ship about 1 hour before sailing time and we able to go through the embarkation process very easily. Our cabin was good size, and the handicap-accessible bathroom complete with roll-in shower was a godsend. Our cabin steward was extremely efficient and accommodating. Every night we ate in Aqua, the smaller of the two main dining rooms. Every night the menu offered a good selection. The waiter and assistant waiter we had the first night were both excellent, and we tried to be seated in their section every night afterward. My only complaint about Aqua is that when it's full it's very noisy, making it difficult to hold a conversation. For breakfast we would go the breakfast buffet on Deck 8 midship which was very convenient since our cabin was on Deck 8. The only specialty restaurant meal we had was the Jazz Brunch which was served on the first of the two returning sea days in La Cucina. In addition to a great selection of buffet items there was a choice of entrees from each of the ship's specialty restaurants. The jazz combo was excellent and their music provided a wonderful backdrop. We selected this cruise partly for price and partly for convenience (we live only 100 miles from Boston), and so we feel that this cruise was a great value. The only shortcomings I would point to are: 1) Attendants need to do a better job of picking up after passengers on the Pool and Sun Decks. (I noticed a dirty dinner plate next to an unoccupied lounge chair that wasn't picked up for 2-3 hours.), 2) The handicap access to the Venetian (the larger of the 2 main dining rooms) is poorly designed and poorly executed, and so we stayed away from eating there although Venetian is far more attractive and has a much more spacious feel than Aqua. 3) While we like the casualness of NCL's Freestyle Cruising concept I thought the Dawn was a little too hang-loose. I'm OK with dressing casually for dinner, but I think requiring men to at least wear a collared shirt of some kind for dinner is not asking too much.   Read Less
Sail Date May 2014
We did have the pleasure of having a suite on this cruise. My wife has some mobility problems so the extra room was very welcome. Being booked in a suite made getting on the ship and off the ship a breeze. The cabin was forward and had a ... Read More
We did have the pleasure of having a suite on this cruise. My wife has some mobility problems so the extra room was very welcome. Being booked in a suite made getting on the ship and off the ship a breeze. The cabin was forward and had a balcony facing forward and another on the port side, which was nice when docked in Bermuda. The room stewart was friendly and kept the cabin looking like the first day every day. Our butler Jennifer was outstanding. We asked for coffee every morning at 6:30, like clock work she was there. We ate in our cabin several times and she was more than anyone would expect. She and my wife were sharing family photos during the cruise, and my wife wants to book again, only if we can have Jennifer again. The food was very good in my opinion, every meal, in every venue. Granted the Garden Cafe was not Le Bistro, but it was quick, hot and we had outstanding views. We ate Italian, French, Brazilian and American, the extra cost was worth it, we both enjoyed the food and the service. One thing I did notice, some of the people in charge of the extra cost venues seemed a little too business like, until you pull them aside and tell them what a great job the whole staff was doing. Sometimes we forget that these people are on these ships for weeks at a time, a kind word, at the right time, seemed to go a long way. Bermuda was great, weather was great. My one complaint, SMOKE. The casino was terrible sometimes our balcony was just as bad as the casino, the pool area was no better. I wish NCL would try one cruise a month as non smoking cruise. Or even do one cruise next season as a non smoking event, see how the bookings go. We did one shore excursion, the Gosling Sunset Rum Cruise, worth every penny. You get samples of all the Gosling products, Rum Cake too, along with the history of Goslings and Bermuda, Dark and Stormy my new favorite dring. We'll probably book again next year, if I can keep in touch with Jennifer and find out what cabins she is working, she was that good.   Read Less
Sail Date August 2013
Norwegian Dawn May 17, 2013 Boston to Bermuda Jade Suite, 11020 Cast of Characters: Me, 50ish woman 6th cruise to Bermuda, 1st on the Dawn Boyfriend, around the same age, 1st cruise Dad, 76 year old, parkinsons and a touch of dementia, ... Read More
Norwegian Dawn May 17, 2013 Boston to Bermuda Jade Suite, 11020 Cast of Characters: Me, 50ish woman 6th cruise to Bermuda, 1st on the Dawn Boyfriend, around the same age, 1st cruise Dad, 76 year old, parkinsons and a touch of dementia, cruised before, 1st cruise to Bermuda Daughter and friend, two 19 year old women, both cruised before We live 15 miles south of Boston so we had a driver pick us up at 10 am. We were at the Black Falcon Terminal by 10:30, long line of traffic, there were still people being picked up from the prior cruise. We looked like FBI agents in our HUGE black Cadillac SUV. Driver dropped us off, within 5 minutes a porter came and grabbed our luggage (including a wheelie cooler that we had stocked with diet coke, coke and bottled water). Dad uses a walker, so we went to the handicapped line where we waited for a crew member to bring us onboard with a wheelchair, that took about 40 minutes.  did a lot of people watching (checking out our fellow cruisers). Once King came (he was the crew member with the wheelchair) we were off and running, zipped us through all the lines and check in. Then he took us to the Suite area where they served us coffee and sweets..Then he took us up and showed us our suite.  VERY IMPRESSIVE the JADE Suite, 11020. Absolutely beautiful..Then he brought us to Cagneys where we had our lunch!! Bye Bye King.Never saw him again, he was very nice. Our family suite with balcony was very roomy, even for 5 of us and a walker. We ate most breakfasts at Cagneys. If not Cagneys, then it was the garden buffet. One dinner at the Venetian, two at aqua, then the rest of the time we ate in the suite or Blue Lagoon (not too impressed with Blue Lagoon), or buffet, I thought the buffet was great for a buffet!! Had pizza delivered to the cabin one night, it was very good and worth the $5 charge. Flor, our butler, was great, any wishes were granted and Virginia, our concierge was so nice and helpful. Our cabin steward (dont know his name) was the hardest working man on the ship!! We LOVED Tim Kaminsky, the comedian I think we saw all his shows but one. Second City was a let down after him, not funny at all. Not So Newlywed Show, funny as usual. Dont think we went to any other shows  Loved playing Deal or No Deal, even though we didnt win The girls played bingo one night (again no winners here) Did well in the casino, Blackjack and slots, came out a bit ahead!! My dad even played one day when the table was empty. (he just needed a little help telling the dealer what he wanted) First day in Bermuda, because we were in a suite we were able to disembark first!! Great perk!! Only about 30-40 of us waiting to get off the ship, they had us wait at LaCuccina (I think), then it was off to Horseshoe Bay (we took a taxi cause of Grandpas limitations) Spent a couple of hours there, the girls swam, Grandpa ate (he ate non stop all week) Taxi back, then we relaxed on our balcony the rest of the day. Scott took the girls to their first bar that they could order drinks legally, so they went to the Bone Fish, which is right off the dock .. Second day, didnt do too much, just walked around the Dockyard. Sampled rum cake, watched the glassblower ..Did some souvenir shopping, then back to the ship. Monday night they have Destination Dockyard, Scott and I walked over, listened to the music, purchased some more gifts, then stopped at the Bone Fish for a couple of drinks then back to the ship. Third and final day. The girls got their hair braided at Snorkle Park, then Scott and the girls took a jet ski tour. They left from the dockyard. It was 75 minutes, the guide took them to a shipwreck (in the Bermuda triangle) That was the most fun they had all trip. Well worth the $$$....$440 for the three of them. While they were jet skiing, Grandpa and I sat in the shade, people watched and rode the trolley around. Note: The Grandeur of the Seas was docked next to us. It had sailed down from Baltimore. We met a couple of women that were on it, they were unhappy with the ship. But then again, they were unhappy with Bermuda and the dockyard, too ¦..Not sure if they were just cranky or if they had real concerns ¦..Unfortunately the ship just caught fire the other day in the Bahamas and the cruisers had to be flown home. We left Bermuda about 5 pm Heading back to reality stinks . Disembarkation in Boston was tough (a little easier for suite passengers) , but we were home by 10 am. Already planning our next cruise!! Loved the Dawn, will cruise her again to Bermuda next May. Note: There were only a couple of children on this cruise. I think I only saw maybe 20? So if you dont like to wait for an elevator while the kids play Ghost Rider (when they hit all the buttons and get off) this is a good week to cruise!! Staying in a suite was the best!!!!! Read Less
Sail Date May 2013
Mom and I left on Mothers Day celebrating our Anniversary as Mother & Daughter.We utilized the wheelchairs NCL provided and had no problems at embarkation.We were taken directly to the Venetian restaurant for the first of many ... Read More
Mom and I left on Mothers Day celebrating our Anniversary as Mother & Daughter.We utilized the wheelchairs NCL provided and had no problems at embarkation.We were taken directly to the Venetian restaurant for the first of many delicious meals to come. At lunch we met with one other couple from Cruise Critic. The wait staff had no problem giving us a table for 8, as we did not know how many people would be joining us for this lunch.After lunch our rooms were ready. We received additional assistance to the elevator with our carry- on- bag from a greeter. Our room stewards were immediately there to help us with our special needs in our cabin.They would be there to provide excellent service for the next 7 days. They always called us by name and greeted us in the hallway. The Group coordinator for the Cruise Critic meet & greet did a wonderful job. Refreshments were served and we all felt welcome. She went out of her way to provide individual attention and meet everyone's needs. The Captain and many Officers that showed up were very informative and answered all our questions. I recommend joining in on the Roll Call boards and taking the time to go to the meet & greet on your ship. So begins a week of being pampered and treated like royalty. Everywhere we went the staff was friendly.They went out of their way to be helpful and the service was always impeccable.We ate in the Venetian , Aqua and in Le Bistro (one night)and found all the food delicious and the selection exceptional.They had no problem giving me the arugula salad with all my lunches even though it was listed only with the Chicken Milanese.At Breakfast they had no problem bringing 3 different juices and a glass for mixing.We had no problem getting extra sauces or no sauce or extra meals to go.Every little request was treated with an attitude of, "We are glad to help"! The Maitre`D of the Aqua restaurant went out of his way in every way and made dinning on the Dawn exquisite. We were also lucky and got picked to dine with the Captain at the "table hosting event" dinner. He was charming, friendly and gracious with all our comments, questions and photo requests.It was a delightful evening.We also booked the anniversary package pre- cruise and enjoyed the chocolate covered strawberries, champagne, canapes, cake & champagne party, dinner & wine in Le Bistro and photo for $79.00...It was amusing being mother & daughter at the cake & champagne party with the other guests who were all celebrating their Honeymoon.The Group coordinator made it a welcome event for us all and we had a great time. The ship itself is beautiful,clean easy to get around. When at the ELEVATORS we would just look at the photo on the wall behind us..."flowers" meant the elevators at the front of the ship, "Marilyn Monroe" meant the elevators in the middle of the ship and "the sunset" meant the back of the ship. ENTERTAINMENT:The shows on the ship were very good and there were always seats available at the 9:30 show in the center of the theater as people seem to prefer the aisles.The art auctions were lot`s of fun even if you did not buy art.The fitness room staff was excellent and I enjoyed the free classes available.Getting on and off the ship in Bermuda was no problem and we never waited on line for long. Our weather in Bermuda was perfect and I prefer it over the heat in July.We bought the 2 day transportation pass and took the ferry & buses most places but did have to utilize available cabs when hills were involved.The ferries got a bit crazy towards the evening with only 2 remaining boat times left but there was always room on the ferries for all the waiting passengers. Disembarking was drawn out as we waited a long time for our 2nd to last color to be called... then we waited for a wheelchair.NCL definitely needs to rent more wheelchairs for when they have lot`s of people requesting them to disembark and they need to put more staff on their transport team. On the up side we had NO problem finding our luggage and No lines going through customs. Things I would recommend: bring yor own wine on board and pay the $15 corking fee... they will bring it from restaurant to restaurant for you. Bring large bottles, it is the same price for small bottles.We also brought a sealed case of water and just put a luggage tag on it.Put your sea bands on if you think you may feel sick ...before you get on the ship....they do help.Be courteous to everyone....most people will be courteous back and those who are not need to see how it is done. Read Less
Sail Date May 2010
Norwegian Dawn Ratings
Category Editor Member
Cabins 4.0 4.0
Dining 4.0 3.7
Entertainment 4.5 3.9
Public Rooms 4.0 4.1
Fitness Recreation 4.5 3.8
Family 4.0 3.8
Shore Excursion 3.5 3.7
Enrichment 2.0 3.4
Service 4.0 4.0
Value For Money 4.0 3.7
Rates 4.0 4.0

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