1 Helpful Vote
Sail Date: August 2018
Sailing from Boston is very convenient as we live in the area and we love Bermuda. Theses two factors led us to choose to sail on NCL Dawn. We loved the casual dress onboard. It was a very relaxing cruise with Good food and service. ... Read More
Sailing from Boston is very convenient as we live in the area and we love Bermuda. Theses two factors led us to choose to sail on NCL Dawn. We loved the casual dress onboard. It was a very relaxing cruise with Good food and service. Bar, lounge and atrium entertainment was excellent. The theatre entertainment could use improvement. Dancers very good but in need of production improvement. Bingo and Deal or no Deal Game are just money makers for NCL. Large prize bingo is a coverall which must be done in 47 numbers. I felt there should be $500 coverall for each day given the cost of bingo cards. Venetian Main Dining room ( aft) is much prettier and brighter with large windows than Aqua Dining room which is midship. Embarkation and disembarkation were very efficient. When first getting onboard the Venetian is open for seat in dining and well as Gadren buffet. We opted for the Venetian and it made the day very relaxing instead of crowded and harried at buffet. Read Less
2 Helpful Votes
Sail Date: July 2018
My Mom and I really enjoyed our cruise. The staff on the Dawn were so attentive to my mother, who uses a wheelchair and a cane. I feel like each time we attempted a transfer in and out of her transport chair, someone was there to hold the ... Read More
My Mom and I really enjoyed our cruise. The staff on the Dawn were so attentive to my mother, who uses a wheelchair and a cane. I feel like each time we attempted a transfer in and out of her transport chair, someone was there to hold the chair or flip the foot rests up and down, no one was asked, staff just know what to do and don't hesitate to jump in. I read plenty of reviews complaining that the buffet didn't have variety, that the staff in the buffet were miserable, etc. That was not the case! The offerings changed every day. The salad bar had different cold salad offerings every single day, the dinner buffet the first night had a seafood theme, another night they did a Turkey dinner (we did not have it, we dined at Los Lobos that night). The final night there was prime rib. I nominated the entire buffet staff for a hero of the cruise award because they were so attentive and personable. The breads are amazing but the salad dressings are watered down. There are name brand bottled dressings available, use those. The music on board kept us so entertained. Manila Soul performed on the pool deck and in the night club, they are high energy and cover everything from the Beatles to Donna Summer to AC/DC, we loved them. Jamroc was so fun also and Paul Mullins performed lots of Elton John, Billy Joel, Sinatra at Gatsby's. Everyone had a little luck in the casino at one time or another. I did not like the way the craps dealers kept pushing to keep the dice moving, we were trying to teach some people the game, there was no one else playing and there was no reason to be that aggressive and pushy. I did not play craps the final two days because the pit staff just were bossy and pushy. Jerry in the casino will keep you from going thirsty, great cocktail service. My mom was in very good hands with Dorotea in the salon and I was able to enjoy a hot stone massage with Richelle, just delightful. The day pass for the spa is $50. The thermal loungers are the most magnificent things ever! Le Bistro was very good and the best cup of coffee on the ship. Our favorite meal was at Los Lobos, the ambiance was colorful and mom raved about the red snapper. The Mexican rice however was straight out of a Zatarains box, oversalted and gross. Tres Leches cake was off the hook delicious. We dined at Venetian one meal and it was inedible. We are really not picky eaters. Both of our entrees, lasagna and roasted lamb, were inedible. The coconut lime souffle was terrific. We did not return to the Venetian and never tried Aqua. Read Less
Sail Date: September 2017
We took this cruise as a last minute deal to get away from Hurricane Irma. Had a wonderful time on board. Shows were great, food way to good, and staff was friendly and hospitable. What a way to ride out the storm. The fine dining ... Read More
We took this cruise as a last minute deal to get away from Hurricane Irma. Had a wonderful time on board. Shows were great, food way to good, and staff was friendly and hospitable. What a way to ride out the storm. The fine dining was great except for the way you now get a certificate and can only choose one salad-or- soup. In the main dining room, you can order whatever you want, as much, or little, as you like. Fine dining is limited and sometimes I'd love to have a soup and salad. You have to pay extra. Not quite worthwhile when the main dining and buffet areas have such fabulous items too. The port is so easy to get around - just walk off and you're already in a fort. Jump on the free water shuttle to go to St. George's. Overall a fabulous cruise. Love NCL. Read Less
1 Helpful Vote
Sail Date: August 2017
The crew was exceptional in every respect. The fresh fruit was to die for. The specialty steak house was perfect. The usual staterooms were adequate if not too large. 165 feet was one with a balcony. The toilet entrance can't be used ... Read More
The crew was exceptional in every respect. The fresh fruit was to die for. The specialty steak house was perfect. The usual staterooms were adequate if not too large. 165 feet was one with a balcony. The toilet entrance can't be used by anyone too fat. The shower was great. There is no cabin on the ship that is close to everything. If food is your thing, pick a cabin aft. If shows are for you, go forward. Three football fields long is a very long walk! The variety of foods is excellent. Don't drink the water in the buffet, because some people ignore the sign and jam their water bottles to come in contact with the spigot. The ship should, but does not, station a person near those dispensers to stop people from doing that. Virtually all the shows are only 45 minutes long. That was a bit disappointing, but the performers are energentic and work very hard. Many people brought very young children who were up and cranky late at night when they should have been asleep. If you require assistance on the ship or disembarking, it is there and excellent. Getting on the ship is another story. They don't provide wheelchairs until you have already checked it. That was the worst part of the entire voyage. In some cases, the entertainment you might like overlaps in different venues, making it a struggle to see and do everything you might like. If I could afford it, I would cruise regularly based on this experience - always a cruise that is touted as a leisure cruise, with food and drink available 24/7. The casino is smoking or I might have been there more. Read Less
3 Helpful Votes
Sail Date: August 2017
We loved Bermuda. Leaving from Boston is a breeze. We have traveled on the Dawn many times. Getting on the ship was so easy. We arrive at Black Falcon at 11;30. We were on the ship by noon. We choose to go to the buffet for ... Read More
We loved Bermuda. Leaving from Boston is a breeze. We have traveled on the Dawn many times. Getting on the ship was so easy. We arrive at Black Falcon at 11;30. We were on the ship by noon. We choose to go to the buffet for lunch. The buffet is OK. The area is very clean. The food is OK. It is not fabulous, but it is not awful. I usually get a salad with fruit. So the buffet is good. Lots of burger/hot dog/sandwich choices. We went to the welcome show. It was OK. We have seen it so many times. We went to Los Lobos for guacamole. It is unreal. They makes it at your table. Worth the $5.99. day 2 I spent doing trivia, reading, casino, and being lazy. Trivia was fun. Since I have been on many cruises, trivia does not use the same games over and over. The casino took my $$$$$. Day 3, we arrived early to Bermuda. I went to snorkel beach. They were charging double. NOT worth it. The beach is full of broken glass and bottle tops. They do not clean the beach after the nighttime party. Several people stepped on broken glass. They had to get stitches. Day 4 I took the new FREE NCL ferry to St. George. I arrived to see the dunking. This is a reenactment of how women were punished in the 1700. It is a very funny show. St George is trying to come back. Most of the stores were closed. An hour is all that is needed there. Such a cute town, but not much to do there. Day 5, I took a free tour of the dockyard. It was wonderful. The tour starts at the moon gate at 9:30 AM. They reenact the year 1863. You meet townsfolk as you walk. It was fun. I also took a tour of the fort. It was $15. I thought it was great and worth the $$. I also took a walk to the clock tower for shopping. I do not like to go far on departure day. Day 6 was a sea day. I spent the day at trivia, casino, reading, and shows. Saw Elements. I have seen this show several times. It is still wonderful. Casino took my $$$$. Day 7, I spent doing trivia, casino, and talking to friends. Casino took my $$$$. We ate at several restaurants. Our favorite is Los Lobos. We love the guacamole and grilled shrimp. Service is the best. We had dinner with a friend at Moderno's. I love the salad bar. The desserts are super. Service was excellent. We had a meal at Bamboo. The food is good, not great. But it is a free restaurant....so I was happy. We also ate two nights at Cagney's. Cagney's is the reason for a lower review. As latitude members we received two free dinners with wine after our 30th cruise (we now have 77 with NCL) About six months ago, NCL took our well-earned rewards away. We now receive one free meal with wine and one free meal with water, They also took away allowing us to order a side. A 20 cent order of fries after 77 cruises. They give you a pieces of meat all alone on a plate. The Breakaway and the Gem allow their loyal customers a side. The NCL Dawn does not. The manager is very rude. He refuses to budge. I ordered lamb the first night. It was delicious. I ordered it again the last night. It had a sour taste. I sent it back. The second order also had a sour taste. The manager refused to believe the meat tasted bad. He argued with me. I love the Dawn. It is my favorite ship. Read Less
6 Helpful Votes
Sail Date: June 2017
I love travelling out of Boston - the Pier is user friendly and the check-in goes quickly. I have some mobility challenges. First trip back on the Dawn since it has been refurbished and it does look and feel fresher. I was in a 2br ... Read More
I love travelling out of Boston - the Pier is user friendly and the check-in goes quickly. I have some mobility challenges. First trip back on the Dawn since it has been refurbished and it does look and feel fresher. I was in a 2br suite on Deck 11 and while I love the room and particularly the shower, I like it best when it is in the Haven. There really is better service there. Ate at 4 of the specialty restaurants - I love Cagney and our waiter was terrific - that always remember food allergies and make suggestions. But the food at Le Bistro is the best onboard and I am glad they have moved the restaurant. Entertainment was so-so- the comedian not funny at all but the ensemble energetic and fun to watch. My favorite music can be heard all over the ship. NCL is a service driven company and I feel that as a customer. Love forward to a fall cruise on the Jade to Canada. Just made contact with a private tour company in Prince Edward Island as a result of a review on this site. Read Less
4 Helpful Votes
Sail Date: June 2017
Chose this cruise as we wanted to go to Bermuda and the access was better in Boston than it would be in New York. Have taken one cruise out of New York, and that will be the last, and I didn't have to drive to the cruise port as I ... Read More
Chose this cruise as we wanted to go to Bermuda and the access was better in Boston than it would be in New York. Have taken one cruise out of New York, and that will be the last, and I didn't have to drive to the cruise port as I have to now due to my husband's confinement to a wheel chair. Embarkation went smoothly with lots of help. Debarkation took longer due to waiting for assistance, but went smoothly. We had an accessible room which was very large and well arranged. The only drawback was that there was only one American style electrical outlet, and several things had to be plugged in at once - his breathing machine, wheelchair charger, etc. We had brought two 4' power strips which plugged together met out needs. Later NCL provided us a single longer power cord with multiple outlets to use. Meal were excellent in main dining rooms, specialty restaurants, and buffet. We got lots of assistance in seating and with the meals. We had seen many of the major shows before on other NCL ships, but greatly enjoyed them again. Especially Elements was outstanding and Soul Duo is phenomenal! Wheelchair seating could have been better. Got to take a tour of Bermuda on a 5 hour excursion in a minibus with a chair lift that accommodated my husband in his wheelchair. Very informative and enjoyable tour. Also were able to take the NCL provided ferry to St. George's for the day. Most of that area has step ups to all restaurants and shops so not wheelchair accessible. A tour guide tole us about a back entrance to the historic church and they have an entrance ramp also so we enjoyed touring it. Crew and staff provided excellent service. Would definitely take this cruise on the Dawn again. Read Less
5 Helpful Votes
Sail Date: June 2017
Background: From Massachusetts, so didn't have to worry about luggage for cruise meeting flight requirements.. Traveled with my Grandmother, we both needed a good getaway which this cruise thankfully provided! Cruise: Dawn, ... Read More
Background: From Massachusetts, so didn't have to worry about luggage for cruise meeting flight requirements.. Traveled with my Grandmother, we both needed a good getaway which this cruise thankfully provided! Cruise: Dawn, June 2nd to June 9th Boston to Bermuda, return to Boston Embarkation: There were a bunch of cars but we only had to wait a few minutes before we were curbside and the speedy porters whisked our luggage off to the ship, breezed through security and check-in, i would say we were on the ship within 20 mins or less, total relief! Luggage was delivered during the mandatory fire drill, however we were allowed to drop off our carry on items to the room, even though it was still getting the finish touches put on. Cabin: (Deck 10 - Balcony/BB - disability room: 10700) Very spacious & met all of our needs, though being my first cruise can't compare to anything else. We stayed in a disability room, due to travelling with my grandmother and her needed use of a walker. There were some issues/hick-ups i noted throughout the cruise, but i will make note of them in the "Cabin review". Our room Steward was fantastic (i'm terrible with names but i want to say Radolfo, or something similar), beaming smile, joyful greeting whenever we crossed paths, he was incredibly helpful and attentive during our whole trip, the only snag on his part was that there were two of us travelling and only one chair in the room (the room didn’t have one of the small sofas, as is typical of a “normal” balcony room offering) which wasn’t a deal killer and makes sense given the disability setup of the room. It wasn’t until our last night that our Steward noticed this lacking and brought in a new set of two chairs for us, which was most helpful for facilitating the last night packing for disembarkation, but would have been nice over the course of the whole trip, to be honest I preferred to perch on the comfy bed, but it is the little things you notice/miss when not there. So if you too book a similar room and want two chairs, ask and ye shall receive apparently. Staff: I found the staff to be friendly and helpful, at least with those I had contact with. I cannot recall coming across a single rude staff member over the course of the trip. This was especially illustrated by the “Solo Travelers” Program that Norwegian ran nightly on the ship in which both myself and Grandmother took part. Several staff took time each night out of their own (I’m sure) busy schedules, to both greet the group to make sure we felt welcomed but also that we were having a good time! This program really made our trip, we all clicked well, dined out together most nights, and made some new top-notch friends! Dining, Food & Bar Service: Food and dining service were a bit of hit or miss (we ate each night in a large group, so not sure if that had anything to do with it) but any issues we did experience were generally small and were corrected in pretty quick fashion. As for the food, most of my meals were great from the dining rooms and buffet, I didn’t try any of the specialty restaurants on this cruise so cannot speak directly to them. I can say the food in Bamboo was delish, I had the Orange Beef, with fried Pork Pot stickers and Spring rolls… YUM! If it wasn’t for having to catch one of the Entertainment shows, I think I would have never left the restaurant that evening! I also had the Lamb in the Aqua dining room and that was quite tasty, esp with the addition of some mint jelly, and the Pork loin in the Venetian was tasty too. Those were the stand outs for me, the food overall was generally good, but standard and what you’d expect for large populous service. I also experienced great service at all the bars throughout the ship... aside for one drink order where the bartender made my “Dark n Stormy” with Bacardi Rum…? I think he must have been a fill-in on that night, needless to say the Unlimited drink package is worth it's weight in gold and highly recommended! One suggestion to Norwegian would be to possibly extend the hours breakfast is severed in the Buffet, it would have been nice, as a night owl and late morning riser, to be able to snag some tasty waffles, eggs or french toast up until around Noon, instead of ending around 1030am, even if such an offering was just a small station off to the side where said items could be kept warm on a small batch basis, it would have been welcomed instead of trying to force oneself to down lunchtime offerings that just didn't appeal at the time, i'm sure i would not be the only one whom would have appreciated this. There were a few downsides I noted from my and our groups dining experiences: 1) Beef meals were somewhat hit or miss from day to day & dining room to dining room. One day it was spot on, the next day it was tough and dry with some in our group not being able finish their dinners. 2) The menu item listings were sometimes “off the mark” as to what was actually being offered, not sure if this was due to some language barrier or translation, in combination with the American culinary diet… case in point was the “Country Fried Chicken” which in American terms is generally a boneless deep fried Chicken breast, instead my order came as bone-in “Country-style” Fried Chicken pieces, while the phrasing is slight, it made the difference to the end result. Also the offered “Boston Cream Pie” wasn’t exactly an authentic Boston Cream Pie for which Boston is known, which was the reason one of our party actually sent it back. As the Cruise is Porting out of Boston, and as a lifelong New Englander, I found this to be a bit of a culinary faux pas. 3) The greatest aggravation to our group while dinning was actually more of a small annoyance but crept up every time we ate across the ship's dining rooms, that is: The Salt and Pepper shakers are equally un-identifiable from each other. There is zero indication denoting Salt in one mill and Pepper in the other, without having to grind the contents into one’s hand to discover what was hidden inside. This also resulted in several occasions where our table had only salt or only pepper because not even the dining room staff could tell the difference either. [To offer a simple and elegant solution to Norwegian should they read this, they should order some Black and White silicon brands that could be easily (and singularly) wrapped around the trunk of the grinders making their contents easily identifiable, but still quickly change-able as need arises] Bermuda Port & Shore Excursions: Leaving the ship for the first time was a bit chaotic, everyone was kept up on level 6 util the okay was given and everyone on massed headed down the stairs to the gangway. The rest of the time coming and going from the ship was pretty easy and there was never more than a few minutes wait in either direction (mostly returning) We did one Excursion via Norwegian, the Gosling Rum Cruise, which was nice, but nothing special, mostly it's a sell opportunity for Gosling, with some history & sightseeing thrown in, we did have one of the Goslings on board to talk about the family history, so that was kind of neat, and the sample were yummy, the Highlight of course was the Sunset, absolutely STUNNING! The rest of the time i booked my own excursions, doing saved me a little $ but also opened up time windows not offered via Norwegian. Activities: 1) Early morning Horseback Trail Ride via Spicelands Downside: the ride started at 7am, due to this you have to take a 30 hour Taxi and leave the ship at 6am, and despite what anyone says they don't go down into the water. Upside: I was the only one who showed up... so i literally had a private Tour all to myself!!! 2) Hiked up to Gibbs Lighthouse from Bus #8, then to other side of island and returned on Bus #7 (FYI the Bus #7 stop is the easier of routes to the Lighthouse 3)Kayaked via Somerset Bridge Watersports: I had wanted to Jetski, but this establishments booking process is archaic, and i was sadly unsatisfied, won't be a repeat customer, also kayak i had was run down and beat up. 4) Jetski via Island Tour Center: Had a smooth reservation and checkin process, the tour was a blast, but the weather was no idea, really high seas and winds... if the weather was more mild it would have been perfect! But it was still a fun adventure don't get me wrong. 5) Exploring the Dockyard: basically a built out Tourist center, of which you would expect, some history, mostly shops to sell you things... Do however stop into the Pirate ship (Calico Jack's) they have a plank & beware, they serve on the strong side - you've been warned! Entertainment: As for Entertainment, the ship has some real talent, the music groups were incredibly well preformed across all the musical genes offered. I didn’t attend many of the performance theater shows, but did catch the Duo Acrobatic act and that was impressive, even more so, when you consider they do their thing on a constantly in motion floor!!! I also heard the Elements show was outstanding as well. The music and dancing provided in the Bliss lounge each night was also a welcomed treat and way to de-stress while having some fun, we had a great crew on the cruise that tore up the dance floor each night. Spa & fitness: I did not take part in any spa treatments or use the fitness center, i was so busy on the island i didn't need it LOL, I did pop my head in though, and they looked very nice. Disembarkation: Was reasonably smooth, however the assistance getting onto the ship wasn't what it was in leaving (unless you require a wheelchair off the ship) those with carry-off luggage and walkers weren't really offered any priority for the snaking-about-the-ship line to leave. We did choose however the last time slot to vacate the ship, that did seem to help us at least with departing, and avoiding the lion-share off people streaming off into the terminal. The porters were very helpful transporting our luggage out to the street to wait to be picked up. Note: it's very important to communicate to the party picking you up, what colored "zone" you are in and what flag number you are nearest. Conclusion: All said and done, outside of the few above-noted issues, it was a most enjoyable cruise! I cannot wait for my next one and will not hesitate to book again with Norwegian, again a huge “Thank you” for a great memorable time to the wonderful staff of the Dawn!!! Read Less
Sail Date: October 2016
NCL Cruise in a Wheelchair On October 21-28, 2016 my wife and I went on the second cruise we have taken on the Norwegian Dawn out of Boston. In August 2015 we sailed with a group of family, 22 of us altogether. This time around, ... Read More
NCL Cruise in a Wheelchair On October 21-28, 2016 my wife and I went on the second cruise we have taken on the Norwegian Dawn out of Boston. In August 2015 we sailed with a group of family, 22 of us altogether. This time around, however, it was just the two of us traveling on our own. There was a great deal of press regarding the drydock and renovation of the ship this past June, so we were very anxious to see for ourselves. It turns out the changes we saw were almost entirely a matter of decor, flooring, window and wall treatments, and furniture. We do not go to bars or clubs, but we did get around seeing a great deal of the ship in general; regarding the new décor, most of the ship was brighter and even more pleasant than it had been the previous year, the changes were definitely for the better. We enjoyed the entertainment, taking in quite a few of the different shows during our cruise. There was a nice variety in the types of shows to see. The single greatest aspect to be noted about the cruise was the staff and crew, they were fantastic, it cannot be stressed enough. They were friendly and accommodating and wonderfully helpful. We literally have many accounts per day regarding individuals going above and beyond to make our cruise better and more memorable. At dinner the first night of the cruise things were not looking good to start. The restaurant was extremely busy, we had been shown to our table and after 15 minutes of seeing no one my wife went to the maître d”s station which happened to be just around the corner from our table and complained. She asked to speak to the dining room manager who did not just get us someone to wait on our table immediately, but he himself waited on us for the entire meal. This was the sixth cruise that I have been on and the recommendation that he gave me for the dinner I had was the single best recommendation I’ve ever had. Not only on a cruise but at any restaurant. I’m in a wheelchair and cannot walk at all. Any time our cabin steward saw us returning to the cabin, however far down the hall he might have been, he would proceed directly to our cabin greeting us and getting the door, assisting us back into our cabin and making sure everything was all set before returning to his work which he did diligently and well. If these were isolated examples that stood out from normally good service they would certainly have been enough to raise the quality of our vacation on board. The fact was that these were in no way isolated examples, this level of service was the standard on the entire ship. We dined in La Cucina, Teppenyaki, Le Bistro, they were all great from start to finish, especially the service. Although the duck at Le Bistro was somewhat flat; on the other hand the soup was phenomenal and the desert, the Napoleon was delicious making it one of only 4 individual exceptions to disappointing deserts served throughout the ship. We also ate at Bamboo, a definite all-star from start to finish; O’Sheehan’s was a surprise previously untried by us, and an excellent venue when not over crowded. Then there is the Garden Café (the buffet). The buffet was disappointing. The space is attractive and the presentation of the line is very good, but the food itself was only mediocre and it was quite redundant if you went there more than once. Aside from the carving station the meats and meat dishes were dry and sadly overcooked, but if you liked a hamburger with the consistency of pressed sawdust the buffet and Topsiders by the pool are for you. Most of the vegetables were limp and lifeless. There was one small section of the buffet which was an exception, once I found it I stopped bothering with the rest beyond a passing look. If you come across their Indian style cauliflower then feast away, also this station had by far the best noodles on the buffet. With only four individual exceptions during the cruise every other dessert served was disappointing. An old chef’s adage is, “every meal is eaten twice, first with the eyes and then with the mouth”. While all the desserts were beautiful to look at, they seem to have forgotten that eventually the food has to actually cross the pallet. The most shocking disappointment in regards to the ships desserts was in the form of the pecan pie they were serving on the buffet. It started out as a picture perfect dessert and was absolutely beautiful to look at, sadly its merits ended there. Never in my life had it even occurred to me that it was be possible for the filling of a pecan pie to actually be dry. I took two small bites and simply could not stand to try another. The cruise was very nice and we did enjoy it. For any able-bodied person I would definitely recommend this cruise so long as you are not a dessert person; no longer having Carlo’s Bakery aboard is a big loss. Unfortunately, when it comes to looking at the cruise from a wheelchair things begin to change. Overall the ship was wheelchair friendly and could be easily maneuvered around in the wheelchair. Many of the doors to go from the inside areas to outdoors on the decks are automatic and operate when approached which is great. There are, however, a few doors between the inside and outside that are manual and for some reason these same manual doors have a short steep ramp going up to and down from the door which made them impossible to negotiate without the assistance of a person who could stand holding the door open. The Java Café located on deck 7 opposite the Guest Services desk was also a large disappointment. The Café itself was on a raised level up three steps with no ramp to make it accessible. There were some tables off of the raised area and there was wait staff, but their instructions seem to be to only serve these tables if you had first gone up into the café area and placed your order. You could sit at a table for hours without receiving service. Also there were demonstrations held here that took place on the raised platform of the café not only making it impossible for those of us in wheelchairs to get anywhere near but also making it impossible for us to even see what was going on. Our handicapped balcony state room was the most disappointing part of the ship. Upon arriving in the room the bed was set up as a single king size bed with the telephone in the corner of the room between the bed and the wall. This space was perhaps 12 inches making it physically impossible to even get to the phone so no contact with other state rooms, no ordering room service, and no contacting Guest Services to report the problem. There was a 4 inch step from the room up to the balcony making it impossible to get onto the balcony in a wheelchair. Also with the bed set up as it was, it extended part of the way in front of the balcony door so even if the temporary ramp which is available were in place it would be physically impossible to get out the door. We spoke to the cabin steward about the arrangement of the bed and he happily split it into two twin beds on opposite sides of the room and moved the phone to where it was accessible. When a handicapped person books a room with NCL they are contacted by the NCL Access Desk who is supposed to make sure any special accommodations the person might require are taken care of. When we sailed on the Dawn in 2015 we had seen a video posted online of the handicapped state room on the opposite side of the ship from ours which had a pole coming down in the entryway of the room which limited access. When we contacted the Access Desk directly they assured us that no such poll existed, of course when we arrived at the room the pole was most definitely there. Also there is a form the access desk emails handicapped passengers outlining available standard accessibility arrangements you might need in place and asking about any special requests that you have. They ask you to have it back to them 60 days before sailing to make sure they can have all your requests in for you when you arrive, which I did fill out and email back to the representative I had been contacted by. When we sailed in 2015 on the Norwegian Dawn the access desk failed to take care of two of the four things I had requested. This time they failed completely and nothing I had requested was there. The only value this process with the Access Desk had at all was that I printed a copy of this form and brought it with me and went to Guest Services with it. They were extremely helpful and were able to get some of the things I had requested, although not all. The bathroom in the handicapped state room was also very disappointing. First of all it was small and cramped with barely enough room to pivot the wheelchair around in place. The sink in the bathroom was at a height for a person standing; to a person in a wheelchair it just below shoulder height. Apparently when brushing your teeth they are under the impression that a person in a wheelchair wishes to rest his or her chin on the edge of the sink. The grab bars in the bathroom were chromed and their surfaces polished, I am sure it looks quite lovely in pictures, but is a bad choice for safety. The single worst feature of the handicapped state room was the bed. The bed sits at a height of 28+ inches. Next to a standard wheelchair this puts it even with the top of the armrest. To provide a perspective for people not in wheelchairs the standard height of a kitchen or dining room table is 30 inches. So apparently, if you are in a wheelchair, by being in an NCL handicapped state room when you need to get into or out of bed you can miraculously stand, or have temporarily developed a rather extraordinary ability to climb. As I had previously mentioned I had sailed on the Norwegian Dawn in August 2015 after which and I had written to them making them aware of most of these issues, the steps up to the Java Café, the failure to provide items requested through the Access Desk, the step up to the balcony, and the bed height. Sadly no accessibility deficiencies were addressed during the drydock of which they are so proud. For people who are fully wheelchair-bound and cannot stand or walk a couple of steps I suggest you avoid NCL. While it is a lovely ship and the crew is so superlative the state room is extremely tiring to manage and even somewhat dangerous in a couple of respects. Read Less
3 Helpful Votes
Sail Date: October 2016
The Pros: Excellent food, productions, activities and the ship was very clean! The new renovations were lovely, and items that needed to be fixed were being attended to. I assume they are listening to folks' comments! So-So: ... Read More
The Pros: Excellent food, productions, activities and the ship was very clean! The new renovations were lovely, and items that needed to be fixed were being attended to. I assume they are listening to folks' comments! So-So: I would refrain from the specialty restaurants if you expect to be wowed. I was more wowed with the buffet. Long lines despite reservations and little attention to detail at Teppanyaki and Moderno made it a mediocre experience. Cons: Some staff members were surprisingly rude! In the Mandara Spa and the Java Café, I encountered tired and short-tempered staff. The housekeeping and waiters/waitresses were wonderful, but those that deal with problems or intricate orders are not pleasant at all. I was very surprised. Scrunched-up faces and a holier-than-thou attitude does not earn repeat business. Why are customers questioned? Customer service is about service, not quick fixes or ignoring requests. If towels are out or water is warm, why would someone walk away with a groan and a headshake? Are they understaffed? I smiled and even had a sing-song voice when I made the request! *sigh* Mandara: If you book a free "pamper party" and show up, the "computer" may book you for a haircut, facial or other spa package - all after you are told it's complimentary. This happened twice (to my brother and to myself). We paid over $300 for things we were told were free. That is shady business Norwegian! Java Café: Wow! I ordered an iced coffee and got something entirely different. When Ramon (I assume to be a bar manager) brought it over, I told him that it was not what I ordered. He became rude, short and pretty much yelled at me as I walked away. I gave the café another try and he was still quite angry at me for his getting my order wrong. Poor, poor service. Guest Relations: After signing a request not to have other people's charges put upon my account, I still received charges for folks in my party. Even though I signed the form, and the charges were made after the form was signed, the guest relations staff refused to reverse the charges. They admitted that all the above were true. Again, calling it a "computer" problem. "Sorry, there is nothing we can do." Are you kidding me? I actually had to pay for my brother's charges. Once again, way to be nickel and dimed. If I had known that I would be charged for such crazy things even though I covered my bases, I would not have booked with Norwegian. I was very disappointed in their customer service. Read Less
Norwegian Dawn Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.0 0.0
Entertainment 4.5 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.5 0.0
Family 4.0 0.0
Shore Excursion 3.5 0.0
Enrichment 2.0 0.0
Service 4.0 0.0
Value For Money 4.0 0.0
Rates 4.0 0.0

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