1 Helpful Vote
Sail Date: September 2017
As a frequent (7x) NCL cruiser, I have always enjoyed freestyle cruising and the entertainment on NCL ships. You get none of this on the Breakaway. On all other ships when there were minor issues, staff was responsive - this was not my ... Read More
As a frequent (7x) NCL cruiser, I have always enjoyed freestyle cruising and the entertainment on NCL ships. You get none of this on the Breakaway. On all other ships when there were minor issues, staff was responsive - this was not my experience on the Breakaway. Lineups, overcrowding, misinformation, dirty, broken etc. I will not likely go on NCL again and would not recommend it based on this experience. Embarkation was 2.5 hours, cabin not clean/ready with a broken cupboard door at 2pm. Nothing gets fixed even with repeated attempts to the maintenance, front desk and 2x to the hotel director Vuk. Entertainment was the worst ever, with the same really bad comedian on 4 nights. The only highlight was Second City but if you don't book the first day you have to wait in line for cancellations. The one adult pool, no quiet spots is just beyond horrible. The food in buffet was repetitive and cool. They refused to open up more seating even when it was overcrowded (they are on there own schedule). Do not book a studio cabin as the entire area really smells, gets poor stewards and the host never shows up (NCL does not live up to the promise). Noodle bar was excellent food and service but if you don't get their right at 5pm you won't get in. Breakaway disembarkation was a nightmare. I lined up at 6:45 am and was 10th in line and the doors were not opened until 9am. No announcements as to delays etc. To say I was disappointed is an understatement. If you like cruising, don't take the Breakaway. Read Less
Sail Date: September 2017
We chose this particular cruise because we wanted to spend some time in Bermuda. We went there on our honeymoon and this cruise was to celebrate our 25th anniversary. We have sailed on Royal Caribbean and Carnival. We have sailed on ... Read More
We chose this particular cruise because we wanted to spend some time in Bermuda. We went there on our honeymoon and this cruise was to celebrate our 25th anniversary. We have sailed on Royal Caribbean and Carnival. We have sailed on more than a dozen different trips. We chose NCL because it was a new cruise line for us and we were disappointed with Carnival on the last couple trips. Obviously we like cruising and even a bad cruise is still pretty good in my opinion. I liked the free style dining option on NCL. No rush to get back from excursions and run to the dining room. The downside to free style dining is the wait staff does not get to know you personally and therefore you have to tell them to do things like refill water glass or get another glass of tea, etc. The staff didn't seem to be trained well enough on how the dining experience should flow. For example, I received a steak knife after the dinner was complete and we were waiting for dessert. The rooms were typical and the balcony extremely small. Imagine sitting in coach on an aircraft and that is how the balcony felt. The room attendant didnt seem to get the idea that we wanted fresh beach towels in the room everyday. Also, we had room 8752 which happened to be directly above the main theater. When the shows or practice was taking place the room was like being next to a car on the road with a loud bass, thump, thump, thump. The sounds goes on like this until past 1am. Needless to say, very difficult to get sleep in this room. We ended up moving to another room. The ship in general was very clean and nice, not extremely fancy, but nice. the biggest issue with this ship is that the casino is on the middle floor surrounding the atrium and the smoke from the casino permeated the entire center of the ship. In addition, the smokers area is located mid ship and everytime the exterior door opens the smoke comes flying into the main hallway. The improvement would be to install some system to keep the smoke outdoors. Of course, since the smokers area is midship, all balconies aft get to smell the smoke. One last thing that I found different was that you have to make a reservation for every show. Some shows were booked solid after just a couple hours after boarding started. Both the embarkation and disembarkation process did not work very well at all. On the positive side, the food was very good and overall the desserts were far superior to other cruise lines. I had a nice time on this cruise, but I will try another cruise line for my next trip. Read Less
Sail Date: September 2017
Last minute good deal. We purposely choose after Labour Day believing that children would be in school. Apparently not the case. And also, parents seem to travel with the young ones. There were hundreds of children on this cruise. We ... Read More
Last minute good deal. We purposely choose after Labour Day believing that children would be in school. Apparently not the case. And also, parents seem to travel with the young ones. There were hundreds of children on this cruise. We had chosen a mini-suite, wrong choice. All around us were families jammed into the rooms with cots and cribs, little ones out on the balconies at 6:30am banking on the tables and chairs like they were drums. Children above us running through the hallways, others repeated plushing the toilets. They were also brought to all of the dining room, including the specialty pay extra Cagney's steak house. Never in our wildest dreams did we imagine to have dinner at 8pm with under 5 year olds everywhere. Not sure if this is indicative of the ship, as there is a huge amount for children to do, beware if you don't want children on the same ship. Celebrity was in port the same time as us, they thought less than a dozen children on board. The staff were wonderful. They quickly leaned what we liked and always remembered. The food covered the like of all four of us. Lots of beef would have been nice for more of a fish selection. We didn't like the band in the large dining room, so we always went to the smaller ones. We didn't do any entertainment, but there sure was a wide variety. We loved the adult only sunning area aft. Loved the fountains to sit and soak and cool down. Read Less
1 Helpful Vote
Sail Date: September 2017
Convenient time and location. Customer service seems to suffer in the larger ships. Public space is smaller than on the smaller ships. The wait staff is so busy they do not have enough time to be more than just pleasant. At times they ... Read More
Convenient time and location. Customer service seems to suffer in the larger ships. Public space is smaller than on the smaller ships. The wait staff is so busy they do not have enough time to be more than just pleasant. At times they were so busy they were just plain rude. The entertainment is very limited and I cannot believe how small the theater is. It is half the size of those on the smaller ships. Getting reservations was a chore due to the number of passengers and the limited space in the theater. The pool was smaller that I would expect it to be -- most likely due to the size of the water slides which were hardly used. I will be sticking to cruises on the smaller ships and hope they don't just stop building and using the ~2000 passenger size ships. They always have been more personal. Read Less
Sail Date: September 2017
This is our third Norwegian cruise. We love the freestyle idea, but have never sailed on any other cruise line. This was our second trip to Bermuda on the Breakaway. The cruising experience is wonderful with Norwegian. Since this was our ... Read More
This is our third Norwegian cruise. We love the freestyle idea, but have never sailed on any other cruise line. This was our second trip to Bermuda on the Breakaway. The cruising experience is wonderful with Norwegian. Since this was our second on the Breakaway, we knew the ropes, what was where and what to expect. While I don't want this to sound negative, I want to be honest on what you may expect. The Breakaway is starting to show some wear since our 2014 experience when it was practically brand new. I guess this is to be expected, but it was disappointing to see rugs that needed some cleaning, chairs that could use some additional care, etc. However, we still enjoy the glamor/glitz of the ship. The food is wonderful in all restaurants with the exception of the buffet. I booked the complimentary restaurants and the specialty restaurants well in advance. I think the Manhattan Room is a much better dining experience than Savor or Taste. We found Tempanaki and La Cucina to be wonderful experiences as well. LeBistro was nice but I expected more of it. Although this is not politically acceptable in today's world, I think at least one restaurant should be dedicated to adults only. I'm past the age of raising my children and prefer not to crawl around strollers and listening to screaming children who are completely ignored by their parents. The buffet had a variety of items, but I thought most of the food was not hot enough (temperature wise). Here, children run amok, cut inline, and dance around while their parents are elsewhere or ignoring them. I understand parents want a vacation too, but it should not be at the expense of other adults. The entertainment was very good and we enjoyed Rock of Ages and Burn the Floor yet again. For repeat cruisers, Norwegian should think about changing it up at this point. We enjoyed the art auction; however, much of the same "comments", "jokes", etc. were the same at each auction. This needs to be changed up if you want people to return to the next auction. By the end of the cruise, I could have delivered the presentation since it was pretty much the same. I am waiting to see if the art works I purchased on board were good financial decisions or if it was all a scam (as I've read online after I returned!). Forget about purchasing the messaging/texting package for $9.95. It's a waste of money and I was pretty much unable to send or receive messages in a timely manner. It seems both the sender and receiver have to be in the application to get the message. We had the worst disembarkation experience ever! There was very little communication regarding what was happening, what color was being called, everyone being jammed into the common spaces, and just about total chaos. I understand Customs or the Port were having issues and delayed us, still there is no reason for treating us as we were. Most could not hear which "color" was being called and it took us three hours of standing on line while the ship to get off. There was no coffee, water, or other provisions for anyone who was having an issue dragging their luggage around during the wait. We got up at 6:00 a.m. in order to be able to disembark at 8:30...they didn't stick to the "color" logic and it was like a bunch of cattle being herded out. It took over 3 hours to disembark. I still love Norwegian and am hoping they can iron out some of the snags. I understand there is at least one new ship scheduled to be commissioned next year. As an aside, going through the NYC port to disembark was disappointing and dangerous. We were directed to use the escalators while carrying two large suitcases and several small packages. One could not hope to hold on to a railing. This is both dangerous and unacceptable. People's safety should not be put at risk at any time for the Port's convenience. One person lost control of their suitcase and it went flying down the escalator and hit another passenger. Fortunately, the passenger took it in stride but this could have resulted in multiple injuries with a huge pile up of people going down with suitcases in hand. Read Less
5 Helpful Votes
Sail Date: September 2017
We chose Breakaway because the amenities being offered by the line plus those offered by our travel agent made it a great fit since we have been targeting Bermuda for a while. The ship itself is not laid out very well, but we knew this ... Read More
We chose Breakaway because the amenities being offered by the line plus those offered by our travel agent made it a great fit since we have been targeting Bermuda for a while. The ship itself is not laid out very well, but we knew this ahead of time having sailed on Getaway. Service, food, drinks and weather all met or exceeded expectations. Entertainment was definitely geared toward a different type. We have never felt that excessive swearing and raunchiness were really "entertainment". TV in the cabin would continuously lose service but didn't really matter. 8 channels of shipboard activities, 5 channels devoted to news (all of it on hurricane Harvey) 1 channel of TV shows, 1 for movies and 1 for sports (tennis or soccer). We enjoyed all of our excursions which we booked through NCL. Day 1 was a tour of Bermuda which gave us a great background of The island. Day 2 was an evening cruise into the Triangle, and Day 3 was a relaxing morning at the beach before leaving. There were three areas of the trip we were disappointed with. Embarkation - the first passengers boarded after 12 noon. Enough said. Smoking - it really seemed NCL bent over backwards for the smokers. They had many more slot machines which were a much better variety than being offered on the "non smoker " side. This is really mis-named because the odor of smoke was prevelent throughout the casino. The staff was prompt, however, to notify the people in the balcony adjacent to ours to not smoke. Debarkation - was the worst I have ever experienced. They let you choose your own time with a limited number available for each slot. There were so many people for the earliest time slot that they shut down the elevators to that deck (7) we were down early enough to be toward the front of the 8-8:30 line. When they finally released us at 10:00 they allowed the people at the back of the line to exit with us because the line was so long they ran out of room. So after waiting 2 hours, we exited after some of the passengers who had just gotten in line. One last issue has to do with NCL not honoring one of their promised amenities. At the time we booked, sailings out of New York on Breakaway were to receive 250 internet minutes. We were given 100 minutes, though we had printed out the offer. We will stick to cruising, but doubt if NCL will be an option. Read Less
Sail Date: August 2017
Had a wonderful trip in 2016 on the Norwegian Escape and did cruise next promotion that was offered during that sailing and were excited to see one of it's sister class ship's sailing to Bermuda which was on our cruise bucket ... Read More
Had a wonderful trip in 2016 on the Norwegian Escape and did cruise next promotion that was offered during that sailing and were excited to see one of it's sister class ship's sailing to Bermuda which was on our cruise bucket list. We had the ultimate beverage package promotion and 4 specialty dining experiences as well. Cagney's and Teppanyaki were our two favorites. Mario was very entertaining at Teppanyaki and our service at Cagney's was great as well. We also dined at La Cucina and Ocean Blue - cruise line should be more transparent with the additional upcharge for Ocean Blue but the food and service was excellent at Ocean Blue. There were also some unexpected limitations on liquor in our beverage package. Rock of Ages show was great as well. Service at O'Sheehan's was not not as good as our prior experience on the Escape and the Garden Cafe service and food was average. Staff was much more attentive in the Garden Cafe on the Escape. Read Less
1 Helpful Vote
Sail Date: August 2017
We chose this cruise because we love Bermuda and I don't like to fly. This was our 4th time on the Breakaway and the 3rd time in the Haven. Once you stay in the Haven it is hard to go back to a regular cabin. The Haven is a ship ... Read More
We chose this cruise because we love Bermuda and I don't like to fly. This was our 4th time on the Breakaway and the 3rd time in the Haven. Once you stay in the Haven it is hard to go back to a regular cabin. The Haven is a ship within a ship...You have your own Pool, Hot Tubs, Sundeck, Bar and Restaurant. Each time we ventured out to the Main Pool area we couldn't wait to get back to our Sanctuary in the Haven. Embarkation was smooth we were escorted to the Haven check-in and shortly later escorted into the Haven. Disembarkation we were escorted from the Haven directly off the ship and straight to the front of the customs line. The amenities in The Haven include a wonderful restaurant with Top Notch service and great food, we were always greeted by name by the friendly hostess (I forget her name...OOPS) We loved the Haven Lounge too!! Lester and Ivana were the bartenders and they were THE BEST!! Ivana is like a chemist with her drinks, always letting us try her latest invention and they were always delicious!! My husband liked her Bloody Mary with the Cayenne Pepper infusion. I liked her Spicy Chocolate Martini. The Concierge, Anoop, always seemed to check up on us when we were at the specialty restaurants to make sure everything was okay. Ronin, our Butler and Feliciano, our Room steward were wonderful and kept our cabin perfect!! We had a great cruise and Bermuda is so clean and beautiful... we already booked our next cruise on The Escape and we will be staying in the Haven again!!! Read Less
Sail Date: August 2017
The ship was nice and th buffet great but the service at all restaurants was very poor. Every meal took over two hours! Guest services gave out incorrect information and there were always lines to get help. Rooms are nice. Only two shows ... Read More
The ship was nice and th buffet great but the service at all restaurants was very poor. Every meal took over two hours! Guest services gave out incorrect information and there were always lines to get help. Rooms are nice. Only two shows on a 7 day cruise. Comedy show was terrible but Rock of Ages was great. In Bermuda the free ferry to St George's was very nice and made getting around cheaper and easier. One important thing to remember is that Norwegian charges very high gratuities, especially on drink packages and they make it very difficult to adjust them as other cruise lines do. We found that gratuities added almost $400 PER CABIN to the cost of the cruise. That might be somewhat acceptable if the service was good but the ship appeared to be understaffed especially in the restaurants. For example, at one meal it took 45 minutes just place our drink order! We went with Norwegian for a better experience but would not likely use them again. Read Less
Norwegian Breakaway Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 5.0 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 5.0 0.0
Family 5.0 0.0
Shore Excursion 3.0 0.0
Enrichment 2.0 0.0
Service 4.0 0.0
Value For Money 4.0 0.0
Rates 3.0 0.0

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