1,235 Norwegian Breakaway Bermuda Cruise Reviews

Based on a comparison with a Norwegian cruise taken 18 months ago, this cruise fell short significantly in terms of food variety and quality. Specifically, no shrimp cocktails available at dinner, no lobster night, no smoked salmon at ... Read More
Based on a comparison with a Norwegian cruise taken 18 months ago, this cruise fell short significantly in terms of food variety and quality. Specifically, no shrimp cocktails available at dinner, no lobster night, no smoked salmon at breakfast buffet. We have been on many cruises and never saw such obvious economies, even on the lowest priced cruises. Many smaller, less critical economies also noticed (no mints on pillows!!! :)) . The ship itself is well-maintained but it often felt like there was a mass of humanity around us, especially at the Garden Buffet on the first day when it was challenging to find a place to sit. Crowd control or better, spread-out seating options would have been appreciated. Leaving from the Port of New York presented its own set of issues, especially with the cost of parking ($280 for the week) and the uncertainty of getting a parking place upon arrival, as no reservations are accepted for terminal parking. Overall, the food was good, but not memorable; entertainment was outstanding; cabin was small but adequate (our toilet didn't operate for parts of 3 days). Activities were standard fare for cruises. It seemed as though there weren't enough staff to provide an adequate level of service, which sometimes resulted in long dining room waiting time. Read Less
Sail Date July 2017
Love leaving from NYC. Wish they had more itineraries. Food is always fantastic. Never had a bad meal and been in breakaway 8 times. Hardly ever a line at manhatten and the food was delicious, the servers were wonderful, couldn't do ... Read More
Love leaving from NYC. Wish they had more itineraries. Food is always fantastic. Never had a bad meal and been in breakaway 8 times. Hardly ever a line at manhatten and the food was delicious, the servers were wonderful, couldn't do enough for you. Only complaint is the smoke in the casino. Everyone runs there to smoke and sometimes difficult to breath Also, people were smoking on their balconies and the smoke came into our balcony. Sometimes we couldn't sit out and enjoy our balcony. We loved the shows especially rock of ages, which we saw twice. Modernos lunch buffet is one of our favorites. Quality of food is great and its nice to always have an option of hamburgers if you don't like what they are serving. We had a problem with getting duplicate water orders and guest services took care of it with no difficulty. We love the crew and workers. Always smiling and make you feel very welcome. Read Less
Sail Date July 2017
Being a Latitudes Rewards member embarkation was rather easy. My son and his family were in the Haven and tried to have us (myself and his mother in law) board with them because they did not want to leave us alone. We are old enough to ... Read More
Being a Latitudes Rewards member embarkation was rather easy. My son and his family were in the Haven and tried to have us (myself and his mother in law) board with them because they did not want to leave us alone. We are old enough to take care of ourselves. Anyway, love, love, love the Breakaway. Our grandson who is 12 was in the kids club and really enjoyed himself. He made friends and they all had a ball. You always know where your kids are, they can't go anywhere off the boat without you. We rarely saw him--maybe at dinner a few times. This was our 4th time sailing on Norwegian and actually, the most disappointing--room wise and customer service wise. The food as always was excellent--we may have had to wait 20 minutes at any of the restaurants which is not a lot. We saw Burn the Floor and Rock of Ages which were excellent and possibly Broadway caliber. We enjoyed our stay in Bermuda--it was my first time there. The beaches were wonderful. Shopping was great. We found that the excursions were a bit overpriced, especially since we are retired and on fixed incomes. Casino was wonderful, especially since I won. My issue with the Casino is that they did not use my room key to rate me. Now, on to my complaints--there were no beach towels in our room as there had been in past years, there were no wash cloths or floor mats either--these had to be requested and when received it was not by a pleasant employee. There were no stirrers for our coffee/tea, coffee was not replaced. One of the bartenders at the bar between Savor and Taste was very rude when told he gave one of us a wrong drink--grabbed the glass and threw it in the sink. The bartenders at the Maltings Bar outside were very pleasant and surprisingly never got a drink order wrong. We were allowed to disembark through the Haven with the rest of our family without any issues. My family and I will be travelling again next year out of NYC but on the Escape and are very excited. Despite our negative experiences we still like Norwegian. Read Less
Sail Date July 2017
My first experience with one of the larger ships was good but it felt like a floating city therefore it's hard to get to know your crew and fellow cruisers very well. I booked last minute and was traveling solo. Even though I booked ... Read More
My first experience with one of the larger ships was good but it felt like a floating city therefore it's hard to get to know your crew and fellow cruisers very well. I booked last minute and was traveling solo. Even though I booked last minute it ended up being very expensive for me as they didn't discount anything which was disappointing. With that said, I ended up paying for a balcony room which was wonderful and obviously had a lot of space for a single person. The room is definitely showing wear and tear and given that maybe overpriced. Service of rooms was good. Dining and associated service was spotty from the individual dining areas to the buffet. Granted they are feeding a significant amount of people but I would expect better quality and service for the price I was paying. Cannot argue with the options provided which was very good. Entertainment and activity options was varied and many. I didn't find fault with any of that. Because there are so many people, I didn't manage even one time to successfully get a lounge chair on deck and enjoy the pool. People would get there early and camp out and save chairs. I wasn't willing to get up early just to get a chair and only do that one thing. Was disappointed I could enjoy that when I wanted to. However, I did have a balcony room and was able to enjoy the sun there whenever I wanted! If I didn't have that option, I would have been pretty unhappy that I never got a space on deck/pool. I spent a lot of time in the spa which was extremely over priced. They are very high pressured on getting their products and having more services done. I ended up spending an incredible amount of money there unknowingly as it was clear if you were only paying for single service or multiple services (I thought multiple...then had multiple charges which couldn't dispute as I had the service...just wasn't super clear). And while the staff was very nice, I don't feel like the services were done very well. You do automatically pay 18% gratuity and there were many times I don't feel like they service warranted that level of gratuity. Be careful on the shows pre-booked and remembering you are booked for them. You do not get any reminders and it was easy to forget what day/time everything was. I chose not to download the app because I had heard so many bad things about it. So, reminder calls to your room would have been very helpful. Time at sea was ok, maybe one more day or at least full last day in port would have been better. Bermuda was AWESOME. The excursions through Norwegian was expensive and not that great. You can arrange your own better. Bermuda is easy to get around and easy to get on and off the ships with how they dock. I'm still undecided on whether I would go back to Bermuda via cruise or direct...but I would definitely go back to Bermuda!!! Read Less
Sail Date July 2017
This was our first NCL cruise after multiple Royal cruises. Embarkation was smooth and quick. We were onboard by 11:15AM and were directed to the Garden Cafe for lunch, which did not open until noon. By that time, the crowds were ... Read More
This was our first NCL cruise after multiple Royal cruises. Embarkation was smooth and quick. We were onboard by 11:15AM and were directed to the Garden Cafe for lunch, which did not open until noon. By that time, the crowds were building and getting food proved to be get what you can. The room, and balcony, were smaller than expected but the bathroom was a nice surprise for its size. Dinner the first night in the Manhattan Room was a 2 hour 45 minute ordeal. Our waiter disappeared after taking our order. I found the gym a bit cramped but it had all of the necessary equipment for a good workout. Spin classes are $20/class extra, but they do supply the shoes. Walking back to the room at 6:45 AM, i noticed most of the deck chairs on deck 15 were already "reserved" with towels and personal items. By 8AM there were no chairs to be found. For adults, try the H2O Zone on the back of deck 16 for a nice waterfall and kid-free experience. Getting a drink was extremely difficult as there was not waiter service on deck (if there was, none came my way). I had to go to the bar, 4-5 deep, to get a drink. This might be the way they control the drink package. Rock of Ages, Howl at the Moon, and the jazz club were all fantastic entermainment options. Burn the Floor is for dance lovers only. Dinner at Savor or Taste offer the same food with a quieter atmosphere and more attentive service than the Manhattan Room. We did not eat at any of the speciality restaurants. While in port, take the ferry $4.50 each way to Hamilton (20 minutes) or St Georges (45 minutes). Cab rides are expensive. Or purchase the 2 day pass which allows for ferry and bus service all over the island. We did take the bus from Hamilton to St George (45 minutes with no A/C). A good way to see the island. Buy any alcohol on the ship, the prices are better than the stores on the island. We played golf at Port Royal. Mention your on a cruise ship, and show your ship card and it's $150 for golf, cart, and club rentals (would have been $230 w/o). My wife brought along magnetic and suction hooks for the room as storage is tight. We used these hooks for hats, dresses, shorts, etc to hang on the walls. Getting off the ship was relatively smooth. Very hard to find your luggage as they put all bags together with the same color tags. Put something bright on the handles so you can spot your bags. Get a porter to help with your bags, as they get you through customs quicker. Overall experience - the ship for it's size seems smaller. Rooms are smaller, hallways are narrow, and pool area not as large. My first NCL will be my last. I'm going back to Royal or will try something new. Read Less
Sail Date July 2017
We are just off BA and had an awesome cruise. The ships pool and deck are over- crowded for sure. We were a group of 11 (ages 54 to 20) and made a standing reservation for 7:30 each night in the Manhattan room and were seated promptly. The ... Read More
We are just off BA and had an awesome cruise. The ships pool and deck are over- crowded for sure. We were a group of 11 (ages 54 to 20) and made a standing reservation for 7:30 each night in the Manhattan room and were seated promptly. The wait staff could not have been more attentive to us our waiters name was Bam Bang from Indonesia (request him if he is still on board) he was the best waiter we have ever had to date. A tip; if you have the dining package you can use it for pre dinner apps at the Ocean Blue raw bar and eat like a king and queen starting at 5:30 with no res. We ended up cancelling our reservations at Le Bistro and Mederno for this option instead. You can order unlimited amounts of oysters, jumbo shrimp, stone crabs, lobsters, crap legs, clams etc. Honestly my favorite part of the trip. Every night we met at Shakers for a pre-dinner drinks the bartender Urma was a real sweetheart. After dinner, we would head up to H2O for the evening’s entertainment. If you get there before 9:45 there are four great high tables at the back next to the bar that are elevated above the dance floor IMO best seats in the house. The cocktail waiter we had was Andre and he never let our glasses go empty. He was also our daytime server at H2O. We did Rock of Ages on Wednesday great show, but theatre seats are the most uncomfortable seats at sea. Embarkation was a breeze we arrive around 9am boarded 11:20 group 7 (we are silver latitudes) sadly Vibe was sold out already. We had it last time on BA well worth the extra $. Disembarkation was the fastest we have ever experienced we did the 8am walk off option and were off the ship and cleared customs by 8:20. For an excursion I would recommend contacting Capt. Caleb @ SailBermuda.com for a private catamaran snorkel trip it was about 110pp plus drinks. Boat was brand new and perfect for up to 30 people. I had read reviews of too much drinking on board. We were up most nights till 2am and did not see anyone who was drunk enough to take notice of, however did see a lot of people having a great time dancing the night away. Last tip is to give tips to the staff you spent a small fortune to be on board. Don’t hurt your experience by thinking the staff is tipped enough already with the pre-paid gratuities. Money is a very strong motivator for the staff and the reason I believe we experienced the best from them. We tipped our room Stewart $20 day one-per room, our waiter $40 day one, $20 day four and $40 last day. Urma at Shakers and Andre at H2O we tipped approx $10 per day. Wishing you the best on your cruise. Read Less
Sail Date July 2017
We booked this cruise for 28 people almost a year prior. We chose this one due to the perks available at the time (ultimate beverage package & inclusive gratuities). Overall the food & dining were good, bar service was very slow ... Read More
We booked this cruise for 28 people almost a year prior. We chose this one due to the perks available at the time (ultimate beverage package & inclusive gratuities). Overall the food & dining were good, bar service was very slow and the room was tight for 2 adults & 2 kids. The one huge negative was there is nothing for kids to do. For a ship that holds 4,000 people, the only pool for kids has a max capacity of 28 people. Also, they close the pools at 9PM. Additionally, if you want to sit outside after 9PM when the pools are closed, there are no open bars any where outside. The rock climbing wall is only open from 3-6 PM and is closed most of the time for one reason or another, humidity, wind, rain etc.. This was our third cruise and the 2 prior were on Royal Caribbean, the next one will be back to Royal. Read Less
Sail Date July 2017
I chose the Breakaway beacause it sailed out of NYC and Royal Caribbean was not offering a cruise long enough for the week I Needed. I live in CT and have sailed out of Bayonne on Royal Caribbean on the "Explorer" two times. I ... Read More
I chose the Breakaway beacause it sailed out of NYC and Royal Caribbean was not offering a cruise long enough for the week I Needed. I live in CT and have sailed out of Bayonne on Royal Caribbean on the "Explorer" two times. I also sailed the "Allure" out of FT Lauderdale. I decided to try the Breakaway beacause hearing that they were similar. They were in many ways but Royal is truly the winner! The Breakaway was a pretty ship just too broken up and really bad pool situation and not a nice fitness area or jogging track. The "Allure" definitely nailed the jogging track! Entertainment was ok. If you want the great entertainment you have to pay extra! Food and service in the Manhattan room was awesome. Did not try the specialty dining.Buffet was really bad. You can't really get any food later unless you order room service but they charge extra for that. Beverage package was good but they really should include bottled water like Royal Caribbean. We did order the $45 dollar water pacage from the room attendent but it never came. Their water was good drinking water when you got an ice water from the bar. Service on the rest of the boat was mediocre. The staff is not friendly at all and did not smile and ignored you unless you were doing something you shouldn't be doing like ordering two drinks at one time! Our room was barely made up and we always needed towels. After the last day we did figure out how to turn the light on. No information was givin to us on how the room worked! Glad we had teens that know how to power on the room!!! We only had 1 bed animal made 1 night and that happens to be my favorite part! Oh well! Leaving was a NIGHTMARE from the ship. NO ONE gave us any information on where to get tags, customs papers etc... fortunately we figured that out due to the fact we had done it 5 other times before. It took 2 Hours of standing in line to leave. It seemed that if you stay in the Haven suites you might have better service and maybe a chair to sit in by a pool. I probably would try it again if it was an itinerary I really wanted but would stay in the Haven to have better service. Read Less
Sail Date July 2017
last minute, close to home, Read many reviews and had low expectations. Most of the complaints are true; slow service, very crowded deck and buffet area, tiny pool, most of the deck is taken up with slides, ropes course, rock climbing, ... Read More
last minute, close to home, Read many reviews and had low expectations. Most of the complaints are true; slow service, very crowded deck and buffet area, tiny pool, most of the deck is taken up with slides, ropes course, rock climbing, arcade and little pool area, very little, chairs are crammed together, Pros: good entertainment, loved Burn the Floor show, Rock of Ages inappropriate for families and they posted that but people had their kids at the show, it was a bit risqué for a cruise ship show, comedy club not funny at all, prefer a comedian rather than improv. some great singers throughout the ship. nice size cabin, decent food most days, great port to visit {Bermuda}, liked the informal style eat when you want, and no pressure to dress up, no waiting at restaurants. NY port so easy to embark and disembark Cons: very slow service,food is the SAME everyday in the main dining rooms for lunch, took 20 minutes to get an ice tea, very expensive alcohol drinks like $17.00 plus tip, almost need drink package to enjoy a few drinks a day, everything comes at a price, very few complimentary options on board, very crowded deck, can barely get a pool chair, very loud in hallways at night ,kids running around swearing throughout the night, most workers looked and acted stressed out, TIPS: as soon as you get on ship, find touch screen and sign up for all your shows and restaurants, buy a restaurant package! write down your schedule cause NO one will remind you of your choices or schedule for the week, make sure you reserve deck chairs early with a towel, Read Less
Sail Date July 2017
I think it's really important to share information, but understandably everyone can rate things different depending on personal preferences, so I try and be as objective as possible. I started my cruise a bit disappointed in ... Read More
I think it's really important to share information, but understandably everyone can rate things different depending on personal preferences, so I try and be as objective as possible. I started my cruise a bit disappointed in comparison to the two Royal Caribbean Bermuda cruises I've taken since 2015 however at the end of my cruise, I was very happy with my overall experience. Short list of positives and negatives: Negatives: No greeting upon boarding - boarding was quick but very un-eventful, the pool was packed corner to corner and for this 50 something cruiser, I wasn't really interested in the pulsating music and frat-party atmosphere at sail-off. The pool and lounge chairs were packed whenever we were at sea with people putting towels down at the crack of dawn. Promenade Shopping really didn't exist in the sense of a Main Street USA environment - the shops were just "there". I enjoyed walking along the Promenade on Royal Caribbean's Liberty of Seas and Anthem of Seas. Could stop in a sandwich shop or pizza shop any time of day or night, but on The Breakaway it was really the cafeteria style Cafe on Deck 15 or O'Sheehans Pub on Deck 7, but my roommate was told she could not take food out of O'Sheehans so that was a bust. Positives: Our cabin was on 14 so we could run up or down the stairs right outside our room - our Cabin Steward - ELAN was the best I've ever had. He knew our names from day #1 and always greeted us. On one of my RC cruises, I don't even remember seeing our Steward. The dining options were really nice and I particularly liked being able to walk outside the bars/restaurants right to the outside decks and sit and have a drink. Towards the end of our cruise we were at Burn the Floor which was excellent and the Cruise Director brought out all the officers and what seemed like half the entire ships crew - that was so festive and fun and made me forgive not being greeted upon boarding. The ATRIUM always has something going on and it is so central, it's hard to miss noticing whatever was happening in the Atrium as you can peer down from Deck 7 to the Atrium on Deck 6. Read Less
Sail Date July 2017
We traveled as a family of 4, 2 kids ages 5 and 8 years old. We are not frequent cruisers but have cruised on NCL 3 times and Disney one time. Embarkation was very smooth. We got put into the Haven Line and was expedited thru the ... Read More
We traveled as a family of 4, 2 kids ages 5 and 8 years old. We are not frequent cruisers but have cruised on NCL 3 times and Disney one time. Embarkation was very smooth. We got put into the Haven Line and was expedited thru the process. We booked a Haven Family Suite. We had room number 16722. This was basically a small bedroom connected to an even smaller kids room with bunk beds and a sitting area and dining area in between. The room was in excellent condition and was near the Haven Restaurant. Overall a very nice cabin and location. The balcony was extremely small for a premium room. The concierge Anoop was very helpful without being intrusive. We did not use the service of the butler to much. But they are available to bring meals from any of the restaurants to your room or room service menu. The Haven Restaurant was good compared to the rest of the ship. However the service was extremely slow and they did not regularly refill drinks or clear empty plates. Since we traveled with small children, the slow service was really difficult for the kids. So they ended up either waiting for their food in the room or taking the food to the room to eat. One great thing about the restaurant was the breakfast buffet that had quick serivces items like fruit, meats, cereal, pastries and yogurts. One suggestion would be to have such an area for lunch and dinner. The rest of the ship was in great condition and the crew was overall very pleasant. We went to the Cirque show on board which was fabulous. The venue intimate. We have seen about a dozen Cirque shows in LA and Vegas and this one was the best we have seen. We had dinner at Ocean Blue. Very good food for the seafood lover. Bermuda is a beautiful island and a must see. We have traveled all over the Carribean and Mexico and Horseshoe Bay is best beach we have ever had the pleasure of visiting. Overall a very pleasant cruise and would defintely do it again. Read Less
Sail Date July 2017
Very crowded common area, very small adult pool area, very large kids area, food was marginal at best, ship services were very slow, restaurant quality is not very good. Very low budget services in my opinion. Extra charges appear ... Read More
Very crowded common area, very small adult pool area, very large kids area, food was marginal at best, ship services were very slow, restaurant quality is not very good. Very low budget services in my opinion. Extra charges appear everywhere, be careful. Drink package does not include water, only cruise line that does not. Ship has a lot of potential, but just doesn't seemed to be staffed very well. Been on many cruises with all of the lines, this by far was the lowest quality and service level we have seen. Not sure if it is isolated to the ship or is part of the NCL corporate way of running their ships. Waterfront is a first on any cruise ship, so much potential but outside restaurant seating and bars were seldom open. Drink servers were very rarely seen. The ship services, especially sun deck, were not built to accommodate 4000 passenger. Such a shame, use to love NCL services. Read Less
Sail Date June 2017
Cruised with another couple who had never left from the NY port. Very easy to get to the cruise port in NY though, expensive to park for the week. Boarding procedures went smoothly (after I located my Passport) Leaving out of the harbor is ... Read More
Cruised with another couple who had never left from the NY port. Very easy to get to the cruise port in NY though, expensive to park for the week. Boarding procedures went smoothly (after I located my Passport) Leaving out of the harbor is breathtaking- police helicopter escort, passing the Statue of Liberty, going under the Verrazano bridge , passing by the NY skyline all worth doing at least once! Balcony cabin was ready immediately upon boarding, bags showed up several hours later. Cabins are bland in décor but have everything you need and sound proofing was good. Did not hear any hallway noise on the 11th deck. Had booked Specialty dining online for Cagney's for the first night. Excellent steaks, tender lamb chops and a gorgeous view of the receding sunset off the back of the ship. Service was friendly and smooth. Best dinner of the week as far as food . Also had dinner (for an $11 upcharge) at the Cirque du Soliel dinner show. Show and service very good but the Surf and Turf dinner that everyone receives was as expected for a banquet. It's all about the show there. Our third Specialty dinner was reserved for the French restaurant but never happened as they did not have our reservation which had been pre-booked by our travel agent with confirmation. This caused some distress as now we were left without a dinner plan on a fully booked at-sea day. After some pleading at the service desk and a few phone calls, we were squeezed into La Cucina (Italian) by the wonderful Maitre' D who saved the night and gave us a wonderful table in the quieter part of the restaurant, next to the window. I can't say enough about how poised and patient all of the crew are on this ship. Situations come up that would have many people showing bad attitudes but they don't crack! Always pleasant! Other nights we dined in the Manhattan Room, with live music or the shorter version of Burn the floor- food was great and always changing. Desserts were hit or miss (we tried one of each). One Lunch at Savor was so-so. Felt rushed. Garden Cafe' had great variety of foods- something for all of us, healthy and otherwise, ha-ha. Hard and soft ice cream was a hit. (Hint: If you enjoy café Latte like me, get the hot milk and cinnamon from the Hot Cereal section and add your coffee , voila! No extra charge for a fancy coffee) Our friends ordered room service every morning- continental breakfast- and were happy with the food but said eating utensils were often not provided so they had to get theirs from the Garden Café the night before). Plenty of people were drinking by the tiny pool area and one day the party got quite crazy with girls pole dancing up on the hot tub landing. Not much personal space in the overcrowded adults pool and people hogged the hot tubs all day with kids and large groups. Did not know about the adults only H2O area until later in the week so can't say how that was during the day. You must get up early to get lounge chairs and they put stickers on the chairs that aren't used for an hour after towels are set on them. However this is not done consistently around the pool and people save chairs yet stand at the bar all day. Not a lot of non-paying activities on board that were of interest to us. Art auction? Art history? Back pain talk? Acupuncture seminar? Blah. Bingo games were short and pricey.Deal or no Deal , more money. Wine tasteing , more money. Couldn't wait to get to Bermuda for REAL activities. Guess I don't cruise well. We booked our own excrusions for horseback riding on Elbow beach (very good), and snorkeling trip. (very good). then took a trip to St. George on the ferry (kept breaking down during the week) and went to Horseshoe bay worth the bus ride! Read Less
Sail Date June 2017
this was our second cruise, we chose to leave outta NY, as we don't care to fly then cruise. checking in was easy, room was fine, the ship was Enormous!!! we just couldn't do it all!!! the Food variety, availably and taste ... Read More
this was our second cruise, we chose to leave outta NY, as we don't care to fly then cruise. checking in was easy, room was fine, the ship was Enormous!!! we just couldn't do it all!!! the Food variety, availably and taste was good, didn't get time to do specialty dining cause the wait was too long, then you'd miss a show or event!!! But the little Irish Pub was Awesome. Of course Ice Cream (Chocolate) is the perk!!! I did not care for the chair hogs by the pool!!! I'd leave the gym at 6:45 and ALL and I mean ALL the chairs poolside were occupied, and I can honestly say, I didn't even see people in them. Plus the ones who were on them were covered from head to toe sleeping or reading, while live music were on!!! who does that???? I couldn't even enjoy the Island band at all!!! - I love island music!! and that whole set up was wrong!! Shows were beautiful!! Dueling Pianos WERE BAD A$$!!! I wudda saw them EVERYDAY if they offered to play!!! the Comedians over at the Headliners were on Point and so enjoyed their shows!! Was not to crazy over the "piano guy" and the 'couple' who sang, I seriously got up mid of the first song and walked out, I didn't even give the guitar guy a chance, and I do apologize for that... but I LOVE music, from every genre and I enjoy live music! and if it weren't for the dueling pianos, I don't know what I would have done! Trivia and Events were fun, entertaining and within range! which is good. I didn't attend any of the after dark parties as I was attending events and shows that were offered. HOWEVER THE SHIP WAS FREEZING!!!! hard to get dressed up or wear dressy clothing as we had to cover up most all the time. my boys had a great time, but that arcade is quite addicting and dangerous! disembarking was a HORROR!!! Not done with any kind of order AT ALL, it was a weaving mess just to get your card swiped to leave, then it was like grand central station just to get through customs. Read Less
Sail Date June 2017
Our group was 8 total ranging in ages from 16 to 53. Chose this cruise because Bermuda was our destination and we could easily drive to the NYC pier. Parking easy and short walk to ship. Cost $280 for 7 nights. Onboard and eating lunch ... Read More
Our group was 8 total ranging in ages from 16 to 53. Chose this cruise because Bermuda was our destination and we could easily drive to the NYC pier. Parking easy and short walk to ship. Cost $280 for 7 nights. Onboard and eating lunch at buffet within an hour. Food at buffet delicious and great selection. Had breakfast and lunch there most days and never disappointed. Dinners we ate in Taste and Manhatten and preferred Manhatten for service. Requested Sanjay and Johnny each night who were amazing! Also music and dancers for entertainment. Chocolate lava cake so good and offered every night. Saw Rock of Ages, Burn the Floor, magic/illusion show, and Comedy Club. All deserve five stars. Rock of Ages was our favorite. Make reservations for shows that allow as seats fill up fast. Recommend at least 30 minutes prior to show if have larger party and want to sit together. We participated in escape room which was lots of fun but not easy. Ten groups and no one finished in time. Bermuda was beautiful. Ferry, buses, and mini buses make it easy to get around. The NCL ferry was not working the three days we were there. It takes passengers to St. Georges. We did bike tour excursion day one and day at beach excursion for day three. Both get four stars. Would have liked more time to bike and more time at beach on first day. Second one was walking distance from ship so good for last day. Can paddle board, snorkel and kayak there which are included in price. For second day, our favorite, we visited Horseshoe Bay Beach. Didn't do excursion because we wanted more time and excursion was four hours. Took bus there with no difficulty but would recommend taking mini bus back to avoid walking uphill to bus and risking full bus which happened to us. Had to wait forty minutes for next one to arrive. Mini bus fee was only $7 a person but we had purchased tickets for bus already. Beach is beautiful!!! To rent two chairs/umbrella was $45. Make sure to reapply sunscreen as we all got a little sunburn and we were very careful. Would have given this vacation 5 stars except for these reasons. First was the pool chairs. All the chairs near pool and in shade were taken early with towels and books left to save but no one actually using them. This happened all three at sea days. People complained to crew as sign said items would be removed after one hour but this never happened. We ended up sitting in chairs meant for buffet users. Not a problem as there were plenty of seats for people eating. The second was the overcrowding of the atrium where many of the games, such as trivia and deal/no deal, occurred. We love this stuff and getting chairs here was worse than at the pool. People literally sat in them from one activity to the next. Folding chairs added in back but still difficult to get. Our final complaints was leaving the ship. We chose 9 am with plans to walk around the city for a few hours before needing to remove our cars from lot. We were in line by 9 but not at our cars until 2+ hours later. People lined up regardless of time they chose to leave. Line wrapped around 7th and 8th floors. When we moved down to the 7th we noticed many people using elevators to line jump and crew did nothing to prevent this. Also only had one person scanning cards. Overall, we loved our vacation and would do it all again!!! To all those who take this cruise, hope you have a fabulous time!!!!! Read Less
Sail Date June 2017
Though a gold latitudes member it was not i, but my sister, who chose ncl for a family cruise. We were neither offered, nor received, any aarp or ny resident discount for this sailing though we did qualify for both. We paid (almost book ... Read More
Though a gold latitudes member it was not i, but my sister, who chose ncl for a family cruise. We were neither offered, nor received, any aarp or ny resident discount for this sailing though we did qualify for both. We paid (almost book rate) in full 90 days prior, only to be sent daily emails touting the sale rates for our departure. Our group overpaid by about $8000.and, though we did ask ncl to change our cabin/category to qualify for new rates, they refused, saying we were "in cancellation". Writing the ceo to remedy this did not get the courtesy of a reply. Strongly suggest never booking ncl, and if you do, never pay any sooner than 2 weeks prior.let ncl wonder whether their ships will fill up. ship and cabin clean, dining a nightmare waiting game, no bar lounge service - you have to be a bar fly,which eventually caused actual fights among passengers on line to get drinks. Ncl apparently is seeking to fill their ship with a diferent type of psgr, one who they tell can "do whatever (the ?+#$&) you want". couldn't see shows - they were reserved to capacity. Activities were ncl sales pitches for goods or services. It sailed to bermuda, its only saving grace. Not the same breakaway we enjoyed in 2014. My 22nd sailing on ncl is my last. Read Less
Sail Date June 2017
To sum it up: *The call center rep we worked with lied on multiple occasions about whats included and various amenities *The service was horrible, ship-wide with the exception of the ice bar and specialty dining *When there are ... Read More
To sum it up: *The call center rep we worked with lied on multiple occasions about whats included and various amenities *The service was horrible, ship-wide with the exception of the ice bar and specialty dining *When there are issues, expect no help or follow up *Since they are getting a set amount of tips now... all employees just show up and do the minimum necessary... there really is no "service" and certainly no going above and beyond for additional tips. Don't be afraid to dispute those service charges. We tipped where it was called for and disputed our "service charges" *Complementary food was only glorified cafeteria food so don't expect much.. and forget getting a seat. *Our steward had no idea what he was doing (for example: begged for 2 days for 4 towels since we had 4 people in our room... that should be a given!) * Stay as far away from the spa as you can.. you'll simply be paying for a relentless sales pitch after your service that will last 30 minutes! *Our cabin was dirty upon arrival and stayed that way all week unless I cleaned it myself *The cabin itself is sized well but clearly worn (stained/matted carpet, damage to finishes etc) *Forget using the pool.. even at 6AM no available pool chairs on any deck and never enough room in the pool *While not the cruise lines fault, a lot of rude guests (adults and kids).. loud in hallways, pushing through lines etc. Rooms were far from sound dampening and noise from the hall and balconies kept us awake many nights. *You are nickle and dimed for every last thing. Even when disputing charges on your bill (like mini bar or laundry) you will be argued with to death!!! *At capacity, this ship is overpacked. If you are traveling at peak times (i.e. typical family vacation times) you really won't be able to enjoy much other than your cabin. Simply put, the vacation itself and Bermuda was fun. But in a heartbeat I would have done it on a different cruise line. We were ready to book our next cruise while on this one and said no way. We came home and explored other lines and will be booking elsewhere next time! Read Less
Sail Date June 2017
We chose this cruise because it sailed out of NYC and is pretty easy for us to take the train from Albany into the city.n Embarkation was as expected and not too bad as all the lines moved along at a pretty good pace. The ships layout ... Read More
We chose this cruise because it sailed out of NYC and is pretty easy for us to take the train from Albany into the city.n Embarkation was as expected and not too bad as all the lines moved along at a pretty good pace. The ships layout doesn't make for leisurely and enjoyable walks around the ship, inside or outside. We felt like we were herded into the center of the ship on all three inside entertainment decks and often trying to avoid the smell of cigarette smoke. The layouts of smaller ships, like the Dawn, Gem & Sun are much more enjoyable for the people. The food and drinks were great in at all locations and we made the best of the experience since no worries while on vacation. The room service was great, as we have always experienced. Unfortunately, the efforts to find space outside was always hard. Upper decks for sunning our outside sitting was crowded and most lounge seats were occupied or "reserved". NCL needs to figure this one out, so that people don't block off all sitting areas and then disappear for the remainder of the day. Sitting along the "boardwalk" was also hard to come by as it was very limited and the seating wasn't very comfortable. Even outside we had to avoid several areas because of smokers. Read Less
Sail Date June 2017
Recently widowed, I travelled with some of my lovely family. I paid, without complaint, for the single occupancy of a double cabin but was annoyed that there was no reduction for the fact that I was only going to eat for one, use one ... Read More
Recently widowed, I travelled with some of my lovely family. I paid, without complaint, for the single occupancy of a double cabin but was annoyed that there was no reduction for the fact that I was only going to eat for one, use one person's towels, be less work for the steward. I booked in January and for the next six months was bombarded with unattainable cheap offers for the same cruise. A letter to the CEO is still unacknowledged. Despite this rudeness, I set out to have a happy and memorable vacation but, boy, did they disappoint. I had specifically asked if French Champagne was available in the adult beverage package and was assured that it was. An outright lie. They serve French sparkling wine which is disgusting and gave me a headache. I ended up drinking wine which, whilst delicious, was not special. I paid $100 for drink service - but the service was non-existent. I had to queue at the bar and the staff were over-run, over-worked and, doubtless, underpaid. They rarely smiled. Wherever you eat, you must book a table for dinner, otherwise you have to stand and wait. Again, the hostesses never smiled. The service is quite slow but, if you are not in a hurry, it doesn't matter too much. The food was nice but nothing special. The ship is far too big, with far too many ill-mannered people and children allowed to run amok in public areas. It was impossible to find a seat near the pool as people left their beach towels there from morning 'til night. There were very large chairs outside on Deck 6, made of basket weave, frequently without any cushions, so incredibly uncomfortable. There was an excellent singer/guitarist in one of the bars one evening but, apart from him, the entertainment was pretty awful. There was an hour of Motown music one evening in Bliss which was bliss. The "lectures" were nothing more than sales pitches. The Harbour Lights Festival, 5 Hour Mini-Bus Tour and the West End Trolley Tour were excellent, informative and great fun. Embarkation took for ever and the girl who dealt with me didn't seem to know what she was doing; Disembarkation was even worse - it took nearly an hour to shuffle, painfully slowly, around Deck 7 where there was one NCL employee swiping the "Freestyle Card" of each of the 3,500 departing people. I intend to go on future cruises but on a much smaller vessel and never with NCL. Read Less
Sail Date June 2017
my wife and I chose this cruise for our 46th anniversary because it was out of n.y. and we had never cruised with Norwegian, only carnival and celebrity.We decided on this cruise about a month earlier and chose a mini suite since their was ... Read More
my wife and I chose this cruise for our 46th anniversary because it was out of n.y. and we had never cruised with Norwegian, only carnival and celebrity.We decided on this cruise about a month earlier and chose a mini suite since their was a limited amount of balcony cabins left. The next day after booking our trip n.c.l. emailed me about bidding on a haven upgrade.I did not tell the wife and bid just over the minimum bid. The next day they accepted my bid and it was one of the best choices I have ever made. Never have we been treated to such deferential treatment from embarkation to the disembarkation.The food in the haven restaurant is superb. We being first timers on Norwegian we did try 4 specialty restaurants and several of the complementary ones. The food in those was good with one exception. The cagney steak house was very disappointing except for the desert that presented a 7 layer cake thathad to be close to the best chocolate cake that trump served to president xi at Mar a Lago. I did mention the poor quality and displeasure of this steak to our concierge who told me he would talk to the chef but like sean spicer he never got back to me.Next time I will be taking all my meals in the haven.the entertainment was very entertaining and the unlimited drinking is only limited by individual tolerance. This cruise and the haven was fantastic but beware. Once you go haven you can never go back. Read Less
Sail Date June 2017
We had a family vacation planned for my in-laws 50th wedding anniversary. I have heard positive things about Norwegian cruise line so we decided to try it. We have been on 3 Carnival Cruises in the past. All in all it was okay, but I ... Read More
We had a family vacation planned for my in-laws 50th wedding anniversary. I have heard positive things about Norwegian cruise line so we decided to try it. We have been on 3 Carnival Cruises in the past. All in all it was okay, but I did not like this cruise enough to go again on Norwegian. The ship itself was nice. Very clean. The people were friendly. The specialty restaurants were very good. I guess my complaints would be: The excursions we took. A beach trip to Horseshoe Beach. We paid $35 a person ( 9 of us) basically for a ride there. Then once at the beach we had to pay to get chairs and an umbrella, another $115. I feel as if they could at least add a chair to the trip, seeing the couple next to us paid $7 for a taxi to the beach from the ship. Way too many smokers and too many smoking areas. My kids were kinda bored. Tried the kids activities but not impressed. No washers or dryers to use. Only could pay to have them do your laundry. Fitness center was packed. Had to wait in line 20 minutes or more for a machine. No chairs at all by the pool or in the sun, unless I got up by 6:30 am to reserve them. Even when I did, someone moved my towels. Read Less
Sail Date June 2017
We recently returned from our NCL Breakaway cruise from NYC to Bermuda, and unfortunately, the negatives far outweighed the positives on this trip. Although I would ABSOLUTELY return to Bermuda, I am not sure I will ever sail NCL again. ... Read More
We recently returned from our NCL Breakaway cruise from NYC to Bermuda, and unfortunately, the negatives far outweighed the positives on this trip. Although I would ABSOLUTELY return to Bermuda, I am not sure I will ever sail NCL again. Based on our experience, "freestyle cruising" on the Breakaway is synonymous with: - having to pay extra to have fun, since the "standard" offerings (like, the pool) are too crowded to actually enjoy - needing to pre-book shows and dinners weeks in advance in order to see or experience anything - so it's what you want, when you want, assuming you know what you want far in advance of your trip - having to wake up at dawn to reserve chairs by the pool - functioning as a steerage passenger unless you book above a standard balcony room Some details of the trip - positives as well as negatives. All I can say is buyer beware. The Positives: - Bermuda was probably the cleanest island I've ever been to - locals are extremely friendly, the island is immaculate, and there's a lot to do. In fact, we didn't even scratch the surface in the three days we were docked. But really, a wonderful destination. - The Dolphin Quest shore excursion was amazing. We also enjoyed touring the Maritime Museum (where the Dolphin quest is located), the Wharf, and Horseshoe Bay. (SKIP the shore excursion for Horseshoe Bay - mini-buses take you straight there for $7pp each way). - The food on the ship was good. We enjoyed Teppanyaki, La Cucina, and the Manhattan Room in particular. (Did not enjoy the Brazilian restaurant, though) - We had two connecting balcony staterooms, which was a good amount of space for five people - Rock of Ages was good (though NOT for children - I was amazed at the number of people with kids there!) and Justino the magician was the highlight of the trip for my 11-year-old son. -Splash Academy is a MUST for anyone with children. Otherwise, there's not much for kids to do on the boat. The late-night program was fun for them as well. Counselors were friendly and great with the kids. - The ship is accommodating for the elderly. My dad was on a scooter all week and the staff were very helpful, especially during embarkation and upon our return. And most of the passengers were courteous when it came to getting him into and out of the elevator. - The 80s party was fun, and we enjoyed the DJ in Bliss Lounge. - Majority of the staff (wait staff, bartenders) were good people and went out of their way to be nice to my kids. Dinners were enjoyable. - Late-night is a great time to play mini-golf. Kids enjoyed it. The Negatives: - The Haven (and all the "pay" areas) take up at least a third of the top deck of the ship - which, I'm assuming, probably accommodates about 400 people. So the remaining 3600 are squeezed into only two-thirds of the top deck. People were shoulder to shoulder in the pool during sea days. Absolutely disgusting. - Unless you put your towels down BEFORE 7am during sea days, good luck getting a deck chair by the pool. (And I must say, I'm completely opposed to this practice. But if you don't do it, everyone else will, and you'll miss out.) - Did I mention the ridiculous overcrowding? - We waited over 35 minutes to get into the MAIN dining room one day while at sea. I would understand if it were a specialty restaurant and we didn't have reservations, but a main dining room? Come on. - I learned the art of blocking and tackling while navigating the buffet in the Garden Cafe. Again... ridiculously overcrowded. And people were vultures. - The staterooms were marginally clean. One evening, my son pulled down the sheets to find what appeared to be a large urine stain on presumably "clean" sheets that had been replaced on the bed in the morning. Unacceptable. - Because you couldn't use the pool or outside deck areas, there was not much to do other than pay for activities like Deal or No Deal or Bingo. And if the kids didn't want to go to Splash Academy, they were bored out of their minds. - We had one rainy day at sea where the entire atrium area was MOBBED with people doing games and trivia because there was nothing else to do. No way to enjoy that either. - The cigarette smoke... yuck. The casino is in an open area on Deck 7 and the smoke wafts down to deck 6 and up to deck 8 as well. It's gross. And by the pool, the smoking area isn't necessarily confined. Try sitting in a deck chair on a port day (the only time you can get a chair) when there's no air (and when the staff refuses to open additional windows). It's stifling. Again, not enjoyable. Not relaxing. - Everything (shows, dinners) is essentially booked solid by the second day of the cruise. You can probably get in stand-by (we were able to with Rock of Ages) but it's stressful and disappointing when you look at the board on Day 2 and everything says "no availability" - A "hard sell" at the spa for extra products and services after a massage. Although this is typical for 'resort' spas, I felt the push a bit more on the Breakaway - to the point where it was uncomfortable and slightly annoying. This was not my first 'rodeo' on a cruise and my family are avid travelers. By far, the absolute worst cruise I've ever taken (having done NCL Dawn in '04, Disney in '00 and RCL in '10). Will not cruise NCL again. If you want to see Bermuda, fly there. Or consider a different cruise line. We won't do this one again. Read Less
Sail Date June 2017
We sailed this same cruise back in 2013 the first year for the Breakaway. Enjoyed it then and again this year. Ship is marvelous, service was great and food was terrific. Weather was cooperative and Bermuda was excellent. We had two ... Read More
We sailed this same cruise back in 2013 the first year for the Breakaway. Enjoyed it then and again this year. Ship is marvelous, service was great and food was terrific. Weather was cooperative and Bermuda was excellent. We had two cabins one a mini suite the other an inside cabin. Both were great. Bathrooms clean, beds were comfy and steward went above and beyond. He knew our names within minutes. We dined in Taste, Savor, Manhattan room and the Brazilian Steak house and enjoyed them all. Go to Taste or Savor if you want a little more quiet and Manhattan room for music with your dinner. We saw both Burn the Floor and Rock of Ages both were very good productions. Seats in the theater are somewhat uncomfortable but venue is good. We went to Horseshoe bay on our last day in Bermuda and it didn't disappoint us. Transport to and from was excellent, our driver Jimmy was very knowledgeable about the island. Our two boys are grown now and enjoyed the ship and Bermuda for a second time. Read Less
Sail Date June 2017
My wife and 10 yo son sailed on the Breakaway last week. We picked this ship to avoid flying this time. We have sailed on Celebrity and Disney in the past, so we are familiar with many types of ships/cruises. Embarkation was, as many ... Read More
My wife and 10 yo son sailed on the Breakaway last week. We picked this ship to avoid flying this time. We have sailed on Celebrity and Disney in the past, so we are familiar with many types of ships/cruises. Embarkation was, as many people described, a cattle shoot. But, we moved fairly quickly. Once on, we had lunch and moved about the ship, more on food later. Our cabin was ready at 01:30 as promised and the bags arrived maybe by 04:00, so no complaints. Cabin was smaller than we are used to, but it was clean, and fine for the 3 of us. Sea days are very busy on deck, especially by the adult pool. Kids have a separate area, which is nice, but you can't always keep the gang together, so to speak. Loud, party atmosphere on deck, but we expected that. Need to get up early if you want a chair in the sun by the pool. If not, you'll need to go up one or two decks for the empty chairs. We really didn't mind and managed to be close to pools many of the sea days. For some reason, there seemed to be more servers taking drink orders later in the cruise than the beginning, but plenty of bars around the pool and sun decks to walk up to. We had the drink plan, and it was expensive. They required my son to have the soda plan, even though he does not drink soda, so that added to the expense. I think this should not have to be a whole cabin thing, and an individual one. What if one adult drinks, and one doesn't? I see that you can get more than one drink at a time with one card, so perhaps they want to ensure they get their money. Booze is so cheap, they could let it go, but I get why not. Pool areas clean, pool was closed only once late in an afternoon. I saw many complaints about the food in this ship, and I can say, without hesitation, we do not agree! Having dined on Celebrity many times, as well as being considered a foodie, I feel I know quality food. The food was very good! The specialty restaurants were great, especially Cagneys and Cucina. The Freestyle Cruise method works well. We never waited for more than thirty minutes for a table, and by the time you get a drink and chat, it's ready. Food in the main dining rooms was terrific. Wait staff is good, but not exceptional. You lose some of the personal attention you get on other shops where the staff is always the same each night at your table. There are exceptions, and they were noted. Food came hot, and always correct. We liked the pace being a bit slower, so we did not feel rushed for the next seating like other ships. Room service is adequate, but nothing special. As far as the buffet, I was surprised at the quality and selection! Breakfast was our favorite! They have these crispy, flat home fries they were so good! I'm sure others will agree. Eggs and omelets made to order, and all the other usual fare. All good, hot and plentiful. By far, the food is much better than anything we had on The Dream last year. Entertainment is good, but not exceptional. To be honest, I'm never thrilled with entertainment on any ship, except this is where Disney sets itself apart. The shows were ok. Burn the Florr was the best. Rock of Ages is not appropriate,for our 10 yo so we skipped. The Second City had a troupe on the ship and they were fun. They offer family and adult shows, so something for everyone. They show movies in the theatre and Atrium, lots to do all over. In the atrium, don't miss the Lavazza coffee bar and bakery. Best coffee in the ship. It is a la carte, but not expensive at all. We are players and the casino is great. They have it split up, so you can only smoke on one side of casino, which is nice. Never a problem to sit at a table of find a fun machine. Dealers were great and servers for drinks abound. Shopping is minimal, basically the usual jewelry, watches, duty free and beauty. Fun store on the pool deck for stuff for the kids, as well as hats, lotions, etc. Bermuda was beautiful, excursion we took was great, but you can do whatever you want with the ferry and bus/taxi yourself. Norwegian has a ferry for its passengers, but it was broke down last week. The Bermuda Ferry is only $7 so not a big issue. Clocktower Mall near the dock is nice for usual port shops. There is a restaurant on the pier, and we were going to eat there, but when we saw $30 for a dish of pasta, and the food on the ship being so good, we bagged it! Do not miss Alex and Pete's Homemade Ice Cream, right in the dockyard. Delicious and free wifi! So, all in all, we have a great time, my son met some nice kids at the pool and we would definitely take this cruise again. The idea of not flying does make it nice. Disembarking was actually pretty painless! We picked the last group, light blue, to leave the ship. Bags were in the terminal, so finding them takes a bit. Many people take their bags with them off the ship and they seems to take much longer to get off. We started disembarking at a bit after ten and we were across 12th ave and in our car by 10:45!! It may not always be that easy, but this time it was. I say, for the convenience, port and ship, this is a great cruise as long as your ok with a pretty crowded ship. Read Less
Sail Date June 2017
Norwegian Breakaway Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 5.0 3.7
Entertainment 4.0 3.9
Public Rooms 4.0 3.8
Fitness Recreation 5.0 3.7
Family 5.0 3.7
Shore Excursion 3.0 3.5
Enrichment 2.0 3.3
Service 4.0 3.8
Value For Money 4.0 3.4
Rates 3.0 3.3

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