1,235 Norwegian Breakaway Bermuda Cruise Reviews

We are confirmed Celebrity and Royal Carribean cruisers. We have gone on 15 cruises. I booked the cruise because of 2 grand children and the conversion rate of Marriott Destination Points into NCL. We took the cruise concerned with the ... Read More
We are confirmed Celebrity and Royal Carribean cruisers. We have gone on 15 cruises. I booked the cruise because of 2 grand children and the conversion rate of Marriott Destination Points into NCL. We took the cruise concerned with the food quality and the reputation for upcharging by NCL. I was very pleased with the quality of food both in specialty restaurants and complimentary restaurants. The ability to upcharge was present but manageable. More importantly we received excellent service from all aspects of the cruise. In addition if you have kids under 14-15, this is clearly the cruise line you want to take. The only negatives on the cruise were the inability to use the pool and the hot tubs due to over crowding. It was a fight every day for a chair pool side Also the balconys are significantly smaller than RCCL and Celebrity. Otherwise the ship was spotless. Overall a great ship great crew and great food. We will do this again Read Less
Sail Date July 2017
My husband and I (50's) traveled with three other couples. I gave my rating of 5 because we had no issues from start to finish. We chose the Breakaway for ease of leaving from NYC. We hired Lindsey Limousine (CT) to drive us to and ... Read More
My husband and I (50's) traveled with three other couples. I gave my rating of 5 because we had no issues from start to finish. We chose the Breakaway for ease of leaving from NYC. We hired Lindsey Limousine (CT) to drive us to and from port. Upon arriving to port we checked in our luggage and headed to embarkment (Noon) we had no problems, the process was well organized and within 45 minutes we were on board having lunch. While on the subject Disembarkment went just as well. We chose to carry our bags off and again we were off the ship in 45 minutes. Room: We had a balcony mid ship (14872). The room was a good size our room steward (Mark) was awesome and our room was cleaned twice a day. We found the bedding to be very comfortable. Food: We had the food and drink plan. CAGNEY'S IS THE BEST! ( If you go ask for the Tomahawk Steak, you won't find it on the menu). We also ate at La Cucina and Ocean Blue. Although I had no problems with the other food choices the up charge restaurants were of a better quality. Personally I would have paid the up charge every night. We had a party of 8 and had no problems with or without reservation being accommodated. Entertainment: Our first night we saw Cirque Dreams & Jungle Fantasy. Dinner was Surf & Turf the food was good the show was really good. Rock of Ages was awesome we all really enjoyed the show. A must see! I would like to have seen more entertainment options available in the theater. On the Dawn and and also Royal Caribbean there was a show every night. Pool: my personal biggest complaint with this ship and also the Dawn is that the pool is not big enough. When you are on the ship for 4 days it would be nice to be able to enjoy the pool area more. I also think there should be more pool entertainment/games not just music. As much as I hate to do this, if you want a lounge chair you have to get up at 6 and save one or you are baking in the sun on the upper decks. The no saving of lounge chair rule is not reinforced. Bermuda: This was our 4th trip to Bermuda 2nd cruising. Horseshoe Bay beach is just absolutely stunning. You can take a taxi ($7.00) per person or city bus. The taxi takes you right down to the beach. The bus drops you off at the top of a hill. The beach has a bath house, food and drinks. You can rent lounge chairs and umbrella. $45.00 for two chairs and one umbrella.I think it was $18.00 chair, $15.00 umbrella.I read somewhere that they only take cash (which I had) but did not pay attention to see if they did take credit. We took the Norwegian courtesy boat to St. George did a little shopping and had lunch. IMPORTANT: If you plan on going into HAMILTON all the shops close early 5-6 pm the only thing open at night are restaurants and clubs. WEDNESDAY night they have FESTIVAL and are open later. I wish I had know this. You can take a Ferry over to Hamilton. We did not do any Excursions. Note: Please read all the information given to you every night in your room. Especially Disembarkment and you will always know what's going on and be prepared. Make as many dinning and show reservations that you can before your trip as reservation times for both fill up quickly. In planning my cruise I read a lot of reviews and did a lot of research. We all have different expectations so I went inwith good expectations and was not disappointed. I would do this cruise again. Read Less
Sail Date July 2017
I took my family on the Breakaway in 2013 to the Bahamas, that time was absolutely fabulous, I can honestly say it was as close to perfect as you can get. Because it was so great, I invited my extended family and friends to join me this ... Read More
I took my family on the Breakaway in 2013 to the Bahamas, that time was absolutely fabulous, I can honestly say it was as close to perfect as you can get. Because it was so great, I invited my extended family and friends to join me this time to Bermuda. My, how things have changed. First, the ship was entirely too crowded. From the hallways, to the elevators, to the pool - it was very hard to move about comfortably. All of the action is on decks 6,7 & 8, our cabin was on deck 13, I became very good at taking the stairs 7 flights up to avoid waiting for the crowded elevators in the hallways. (not such a bad thing, but still) If you don't wake up at the crack of dawn and go down to the pool to claim your seats before 6-6:30 the latest- forget spending the day there, there will be no seats. The food and the menu choices were my biggest disappointment. Perhaps if I hadn't sailed the Breakaway in 2013, I wouldn't have been AS disappointed as I was, but man it really changed for the worse. This time around the food tasted like it came from the frozen food section of the supermarket in microwavable pouches- shame on them! The entertainment took a nose dive as well. On cruise 1 - there were so many talented entertainment options and tons of games and contests to keep us busy and laughing throughout the day and night, the Cruise director was always in sight making sure everyone was having a good time. This time, I didn't even know who the cruise director was... the highlights, games and contests never changed, every night there was "burn the floor" and "deal or no deal" in the Atruim- it was like groundhog day The movie, they could do much better than that. Then, there was your typical singing cruise DUO, Emily and Arvin, preforming in the Atrium- and although they are adorable, they sounded like good Karaoke singers at best. There was ONLY one band preforming nightly at FAT CATS jazz club, this band played the EXACT same song set EVERY SINGLE night for 7 nights, by night three- I knew the song they were going to play next. The lead singer wasn't engaging and preferred you sit in your seat to watch him perform and not get up and dance, we felt so uncomfortable on the dance floor that we left and never returned. If you wanted to see a show of any kind, you had to be on the line at least half hour to 45 mins before it opened, otherwise you weren't getting in -and if you were lucky enough to get in, but were standing in the back of the line, your chances of sitting with your group was slim to none. There wasn't much "night life" after dinner either, I actually stayed in one night and rented a movie because I didn't feel it was worth getting ready and dressed to come down eat dinner and to walk around aimlessly trying to figure out what to do. All and all it was apparent to me they took away as much of the good stuff from the first year that they could get away with, without making it the cruise a total bomb. NOT COOL NORWEGIAN. By the way the staff works so hard and are so pleasant I can't say enough good about them they were one hundred percent PERFECTION! Read Less
Sail Date July 2017
We chose this cruise because we are frequent NCL cruisers and we like the convenience of leaving from NYC. We live in CT so it is an easy train ride into Grand Central and a mile long taxi ride to the pier. This was our first time on ... Read More
We chose this cruise because we are frequent NCL cruisers and we like the convenience of leaving from NYC. We live in CT so it is an easy train ride into Grand Central and a mile long taxi ride to the pier. This was our first time on Breakaway and we wanted to try it because it is the largest ship we have sailed on. We took the NCL Gem for the last 3 years to Port Canaveral, Great Stirrup Kay (NCL's Private Island) and Nassau. The last time we went to Bermuda it was on the NCL Star, which is the same size as Gem (now both considered "mid-sized" ships). Breakaway carries almost double the passengers as Gem or Star and is enormous in comparison. The Breakaway was very clean and generally well maintained, although several main public men's rooms were consistently out of soap throughout the entire trip, which is a really big issue for me, considering one of the main concerns on cruise ships is bacteria and food contamination, caused by improper hand washing etc. We were concerned about boarding issues on such a large ship but we arrived at the pier at about 9:45a and were through the security check and the the check-in process by 10:30a. They began boarding at about 11:15a and we were on board at 11:30a and had time to explore the ship before lunch. Disembarking was even quicker. We always carry off our own luggage, so we got an 8a departure. We got in the long line to disembark at 7:50a and we were off the ship and through customs by 8:15a. We went up to the 2nd floor to catch a cab to Grand Central and there was no line at all, so this was a truly painless disembarkation. Really great job by NCL in coordination of the whole process! Overall, Breakaway is a nice ship, but but the crowds compared to what you find on mid-sized ships was just overwhelming at times, and for such a large ship, it didn't have any really large bars or night club areas like the Spinnaker and Bliss lounges found on Gem and Star. Surprisingly, even the main theater on Breakaway seemed smaller than the main theaters on Gem and Star, which didn't make a lot of sense. Breakaway has several more restaurants and bars than their mid-sized ships, but they are smaller in most cases, so they don't accommodate the sheer volumes of people. There were several good things about Breakaway, and some bad things as well: The Good Things: Food - The food in the 3 Main Dining Rooms and at Le Bistro, Cagney's, Moderno was truly very good. We got the 3 night specialty dining package and it was really a nice experience in all 3 specialty restaurants we ate in. The service in each restaurant was superb and the wait staff all went out of their way to see that we got anything we wanted. They were all prompt and courteous. Hot food was served hot and cold food was served cold. The service most nights was slow, but we had no issue with that as we were on vacation and weren't in any rush. If we had to make a show at 7p or whatever time, we simply told our waiter and they accommodated us. We always like to eat dinner at around 5:30p, so with the specialty restaurants, we made reservations and with the main dining rooms we just showed up when we were ready to eat. We never waited more than 5 minutes for a table during the entire cruise. The buffet on Breakaway was adequate. They had a nice selection for breakfast and lunch (we didn't do the buffet for dinner at all), and again, hot foods were hot and cold foods were cold. We never had a problem finding a table or waiting in long lines either. Entertainment - We saw 3 shows on Breakaway; Burn the Floor, Rock of Ages and the Magician/Comedian. Burn the Floor and Rock of Ages were both great, high quality shows and require reservations. (Make your reservation online before you sail, or on the many ship kiosks as soon as you get on the ship). The Magician/Comedian was okay, but nothing special- no reservation needed. The Bad Things- The Main Pool Area (15th Floor) - On nice days (there weren't a lot of them on our cruise- Rain 5 our of 7 days for at least part of the day), the pool area was completely packed and impossible to find a lounge chair any time after 7am. People would put their towels and towel clips on chairs to reserve them before 7am and not show up until after noon. There was no attempt whatsoever by NCL staff to prevent people reserving lounges even though they say it isn't allowed. The pool is completely inadequate for the size of the ship and the number of people- very poor design plan. Spice H2O - This was supposed to be an adults only area until 7p on deck 16, with 2 hot tubs and a nice large waterfall sitting and wading pool. In general it was a very quiet and peaceful, but on a couple of occasion parents would bring their small unruly children (6-8yrs old) during the day and let them run around the waterfall wading pool and hot tubs. NCL staff neither said or did anything to the parents nor did they get rid of the kids who shouldn't have been there. Atrium area - This was a main gathering place for large events, entertainment and games, but it was completely inadequate for the sheer volumes of people on the ship. It was just a very poorly designed space for a ship this size and the flow was just not good at all. Main Theater and Lounges - The Main theater on Breakaway is actually smaller than the theaters on mid-sized ships like Gem and Star, and the decoration is reminiscent of a mall movie theater. As a result, the popular shows require reservations and it is very difficult to get a reservation unless you make it prior to sailing or as soon as you board the ship. The theaters on Gem and Star are both bigger than Breakaway, very elegantly decorated, and never require reservations. The Lounges on Breakaway are all smaller than the ones on their mid-sized ships (although there are more of them on Breakaway). As a result, they fill up fast and are just not of adequate size for the number of people on the ship. Overall, it was a nice cruise and our issues were minimal. We got the free internet package as part of our cruise package, but the Breakaway internet satellite was down for the entire first 2 days of the cruise and when is was repaired in Bermuda on day 3, several passengers (including us) still could not get into the NCL site for internet access. Several passengers complained, but so far we have not received any credit from NCL for this service issue. We have decided that we definitely prefer the smaller ships, both for design and flow. Next year we are going back to a mid-sized ship. Read Less
Sail Date July 2017
We have heard many great things about this cruise line from family members and friends so we decided to make it our next vacation being that we have only been on one other cruise before this. Overall, the experience that I had on this ship ... Read More
We have heard many great things about this cruise line from family members and friends so we decided to make it our next vacation being that we have only been on one other cruise before this. Overall, the experience that I had on this ship was amazing. I have to say that the best part of this cruise was the entertainment. The staff (Dan Dan and crew) were incredible! They were extremely entertaining, friendly, and definitely know how to put on a great show and make you laugh so hard you'll cry! The game shows and the trivias were very fun! On terms of food, I can say that the buffet could've been a lot better. The main dining rooms including Savor, Taste, and The Manhattan Room were amazing! The Manhattan Room was one of our favorite places we ate on the boat. The service was outstanding and the food was phenomenal! We were a bit disappointed with the food we had at Cagneys Steakhouse. This was one of the "specialty restaurants" and our food was not great. The lobster bisque was something I was looking forward to and it was not good at all! Overall, we were at this restaurant for a total of 2 and a half hours because our food took so long to come out. This restaurant was a disappointment. Overall, I would rate this cruise a 10/10. I enjoyed every bit of it. I would definitely recommend it to families. Read Less
Sail Date July 2017
Our first time on the Breakaway was the inaugural sailing in 2013. It was pretty good back then and it still pretty good. The ship is still in beautiful condition, we found all the MDRs well maintained, food adequate, service mostly good. ... Read More
Our first time on the Breakaway was the inaugural sailing in 2013. It was pretty good back then and it still pretty good. The ship is still in beautiful condition, we found all the MDRs well maintained, food adequate, service mostly good. The pool area is ridiculously small, and never enough chairs in the shaded areas. Surprisingly the pool wait staff did not hound us to buy drinks, as they usually do on cruises. I think its because most folks had the unlimited beverage package. I'm so tired of the same shows, especially Rock of Ages and Burn the Floor. Really need to retire those. I would like the old variety shows to come back, especially with comedians. All they had this trip was the same Magician they had 4 years ago. Boring. The other improvement needed is to move the popular game shows into the theater or a larger venue then the atrium! With such limited entertainment, the crowds for the shows are huge and the seating is inadequate. If you are interested in a show you need to get there a half hour early to get a seat- that's poor planning on NCL's part. Everything else was good, the cruise director, the room stewards, all the staff were friendly, helpful and hard working. But of course, the disembarkation was a disaster as usual. On line over an hour for the self assist- those that used porters to get off the ship were much quicker. All in all it was very good, not quite excellent. Read Less
Sail Date July 2017
Ok, where to begin. First off, if sailing out of NYC- get there early if you want to park at the port- there are plenty of parking garages in the area, but the convenience of parking at the port is worth the extra $$. We saw people ... Read More
Ok, where to begin. First off, if sailing out of NYC- get there early if you want to park at the port- there are plenty of parking garages in the area, but the convenience of parking at the port is worth the extra $$. We saw people struggling with their bags, trying to keep an eye on little kids, pushing wheelchairs, etc., having to schlep a few city blocks thru crazy NYC traffic. It's not worth it, just to save a few $$. We have sailed NCL on 4 other cruises- all having been in The Haven. With that being said, we tend to not be your typical cruisers we do not have high demands or expectations. I do however expect a tad bit more attention when sailing in a Villa in the Haven. In the past, we have only sailed in the Owners Suites. One of the "perks" of this suite is that you are provided your choice of 3 bottles of liquor/Wine for your room, and of course, sodas and water. When we made the initial reservation we were going to book an owners suite and another room for our 18 year old son. But, the NCL cruise consultant we spoke to- Javier, suggested that we consider the Family Villa Suite, as it has 2 bedrooms, it was smaller square footage wise, but it would be nice to have our son in the same cabin. So we opted for the Family Villa- NOT realizing that by doing so, we were going from an H2 category suite to an H4, category, thus changing the "amenities" that were offered. We didn't know this, and I feel it should have been explained to us prior to our final decision. It didn't occur to me that the amenities would be so different for the different rooms within the Haven, lesson learned. The big difference was not having the liquor available in our room. This might not sound like a big deal to most cruisers. But, it is a HUGE convenience for us. My husband enjoys spending time in our cabin, thus the reason we always travel in the larger suites, so having the bar set up in our cabin is a nice touch. Another thing taken away was unlimited sodas and water. Really NCL??? Someone pays $30,000 on a cruise and you are going to deny them a can of Pepsi in their cabin? Honestly, how petty can you be? We were not overly impressed by any of the staff as we have been on our previous cruises. The staff in the haven this go around seemed to be on "auto pilot." The bartender in the bar area- blond, female- was the absolute worst bartender we have ever encountered. And this was not just our opinion, but the opinion of many other passengers, who disliked dealing with her so much, that they were leaving the haven area to go to another bar just to get drinks from the much friendlier more energetic pool bar staff. She got to be so uncomfortable to be around that I alerted the Food and Beverage manager to complain. He was great, by the way, and quite prompt to listen to our concerns. I am sure that something was said to this bartender, because the next day after expressing our complaint, she couldn't have been nicer- almost to the point of being ridiculous for the rest of the cruise. The staff in the Haven dining room were great and so was the food. My husband could eat there every night, but I like a bit more variety, I do wish they would alter their menu somewhat over the course of the cruise. Now, to move on to our Butler- our day time butler was great- but our nighttime butler, was just the worst. He was very rude, and made no attempt to be cordial or welcoming. I was not feeling well one night, and couldn't decide on what to eat, so I ordered 3 different "entrees"- a bowl of chicken soup, a grilled cheese sandwich (please make sure the cheese is melted) and a peanut butter and jelly sandwich. I told him that the sandwiches could be put onto one plate to make things easier. He arrived and of course everything was on a separate plate, so I asked him to wait while I transferred everything to one plate. He refused, stating that he had other passengers to "deal" with. Well, OK then. With regard to the state room., The balcony was tiny- we usually spend a lot of time on the balcony, but it's size "forced" us to utilize the Haven sundeck- which was fine, but to be able to comfortably sit out on a balcony to watch the sun go down is a nice touch and in the process of making an even larger ship, NCL has made the cabins/balcony's smaller, thus another learned lesson, all ships are NOT created equal and not all Haven's are the same. The Cirque show was very good, loved the intimacy of the show. There was plenty of things to keep you busy if you wanted to be. The obstacle course was great fun. And the "Escape" game was quite the challenge. Jimmy Buffet's Margaritaville is hardly open- 12 pm to 4 pm daily? Why bother? That space could be used for something way more exciting, like bumper cars like you just put on NCL Sun! The burger we got there however, was "da Bomb!" Embarkation and disembarkation were an absolute breeze- When disembarking, as a haven guest you have your own designated line with which to proceed thru customs, (not something all haven guests knew about, as we saw fellow "Havenites" on the other side of the rope who saw us and asked how we got to where we were) this is worth the extra $$ just for the convenience, picture 5,000 plus people lined up to get thru maybe a dozen customs agents, and you can see how much time it can take. We literally expressed our way off the ship had a 5 minute wait for customs and were driving away in less than 20 minutes from the time we left our cabin to driving off. Just fabulous!! With regard to Bermuda- I wouldn't waste a day going to St. Georges- I appreciate NCL's attempt to placate to the business owners on that side of the island, by providing a free ferry, but 3 hours is a very long time for St. Georges. You can walk the entire town, LEISURELY in about 1 hour- AND have time to shop. I think they should run the ferries every hour. Kings Wharf/Dockyard isn't the best place I've ever docked., but having the ferries close by that can whisk you to Hamilton in 20 minutes is great. Ferries are definitely the way to go- keep in mind there is only 1 road, so it takes 45 minutes or more to get to the other side of the island. All in all it was a good cruise- it's unfortunate that the haven staff on this particular ship just didn't win us over or give us that WOW experience as we've had on other ships- LOVE, LOVE, LOVE NCL Escape and look forward to sailing her again soon. I don't see another sailing on the Breakaway in our future. Read Less
Sail Date July 2017
Loved that we were able to cruise out of Manhattan and did not have to fly to the cruise port. Leaving out of NYC on a beautiful summer afternoon with the skyline in the background and passing by Lady Liberty was an awesome experience. ... Read More
Loved that we were able to cruise out of Manhattan and did not have to fly to the cruise port. Leaving out of NYC on a beautiful summer afternoon with the skyline in the background and passing by Lady Liberty was an awesome experience. We really enjoyed the send off party on the top deck - really fun! I had a mobility scooter and all of the crew and all of the other passengers were extremely helpful. Embarkstion and disembarkation were a breeze and my handicap accessible balcony suite was perfect. We saw Rock of Ages and Burn the Floor which was fantastic. We also totally loved Charlie Love and the Silky Smooth Band in Fat Cats Jazz Club. The drinks were flowing since we had the beverage package and we had great service from all of the servers and bartenders. Went to the buffet once for breakfast and it was a compete zoo so we never went to the buffet again. We ate at Taste, Savor, LaCucina, Moderno, LeBistro, Cagneys Steakhouse, and The Manhattan Room. Our best meals were at LeBistro and Cagneys and food at other restaurants was average - not bad, but nothing special. Went to Horseshoe Bay Beach which was gorgeous, but absolutely packed! Family members also enjoyed golf, snorkeling, and sightseeing excursions and all were fantastic. We avoided the pool deck altogether as it is way too small for the number of people on the ship. We spent some time at Spice H2O (Also very crowded) and a lot of time in the Thermal suite at the spa which was wonderful and totally worth the price to relax away from the crowds and enjoy some serenity in the warm, relaxing therapy pool. I had a massage at the spa which was average, but after the massage there was a lot of pressure to purchase another massage, accupunture, and products. I get a lot of massages so I know the deal, but this was very heavy handed pressure, especially pushing the accupuncture. I would probably cruise again on a smaller ship - this one just had too many people on it. I also think the food could be better for the price we paid. Overall, everyone we dealt with was professional and pleasant and the entertainment was excellent. Read Less
Sail Date July 2017
We chose this cruise because the port of call was Bermuda. I had been to Bermuda many years earlier and was anxious to return. The island was fantastic, just as I remembered. Beautiful, safe and friendly. The entertainment was very good ... Read More
We chose this cruise because the port of call was Bermuda. I had been to Bermuda many years earlier and was anxious to return. The island was fantastic, just as I remembered. Beautiful, safe and friendly. The entertainment was very good especially Burn the Floor and Rock of Ages. The specialty restaurants did not disappoint. We really enjoyed Le Bistro, Teppanyaki, Ocean Blue, and Cagneys. The only meal that was just average was in the Manhattan room. The ship is very large and feels crowded especially on the sun decks. There is just not enough space topside. Perhaps because a large portion is reserved for the Haven. Embarkation and debarkation were both a breeze. We arrived around 11:30 AM by limo service and were on the ship in less than 20 minutes. At debarkation we chose the NCL transfer service. We got off the ship and on the bus in about 30 minutes. We did have to wait over an hour for some passengers who either overslept or were held up in customs. Still had plenty of time to make our flight. Read Less
Sail Date July 2017
After many cruises on regular sized ships, we wanted to try a big ship. There was a lot to do and the layout was nice in that you didn't have to walk so far. Everything was concentrated on 3 floors mid ship which made getting around ... Read More
After many cruises on regular sized ships, we wanted to try a big ship. There was a lot to do and the layout was nice in that you didn't have to walk so far. Everything was concentrated on 3 floors mid ship which made getting around fairly easy. However this also meant there were no midship elevators thus it was often a wait to get an elevator. The staff was not as friendly as I have experienced on other ships. Getting into the entertainment always meant standing in line and there are often not enough seats. The shows were not good at all because they were poorly written, although the singers and dancers were top notch. The drinks were very good and there were numerous bars that were all very different. The ice bar was a neat experience, but it would have been nice for there to be tables to set your drinks on and perhaps even some stools to sit on. Also, music would have been nice. As it is, you just stand there and drink your drink and freeze, then get out! Now for the food. The buffet food was actually pretty good. Some things were very tasty, except for the pizza which was pretty awful. And the worst part was that the entire buffet area closed at 11:00!! The only place open late was O'Sheehans which had a very limited selection of bar food. I don't understand why they don't keep a small area of the buffet open for late night munchies. The main dining room food was average. There were no unusual dishes to choose from and the preparation and presentation was just average. The oysters were delicious but a bit pricey at $3 each. The sushi was yummy and reasonably priced but both places were open weird hours. There were times we tried to eat there but they were closed. We loved the French and the Brazilian specialty restaurants. Service was wonderful and the food was absolutely delicious. I did not like having to pay for sushi but even when we decided to pay to have it, the Read Less
Sail Date July 2017
We took the Scandinavia and Russia NCL Breakaway cruise from Copenhagen, Denmark on 9th July 2017. We signed up for the BX Balcony Cabin (which said that BX Room may have a possibility of blocked view from our balcony, such as from the ... Read More
We took the Scandinavia and Russia NCL Breakaway cruise from Copenhagen, Denmark on 9th July 2017. We signed up for the BX Balcony Cabin (which said that BX Room may have a possibility of blocked view from our balcony, such as from the pillar or life boats). Please note that we did some snooping and there are no balcony cabin with any sort of blocked views. The life boats were no issue at all). However, in actual fact - having a BX Room means that the room is next to the lift lobby and you will hear the toilet/ sewage flushing throughout the day - 24 hours literally. If you are a light sleeper, do not take the BX room. The free show entertainment is unimpressive. I did not bother to watch any of the entertainment after watching the Opening Show on the first night. Food is plentiful, but sadly, lack quality and tends to be over salted. Staff are unfriendly, especially the guest service officers. I had one of them losing her temper...after I asked her more questions on the baggage tags. Totally unprofessional. This is my first time on NCL and it will be my last. I will not recommend NCL to any of my friends or family members. I will go back to Princess for my next trip Read Less
Sail Date July 2017
I chose this cruise because it was freestyle! I like to stay late on the beaches but other members of my group prefer to eat dinner early. So some nights we ate early and other nights we ate late. I did not care for the mdr menus. And nor ... Read More
I chose this cruise because it was freestyle! I like to stay late on the beaches but other members of my group prefer to eat dinner early. So some nights we ate early and other nights we ate late. I did not care for the mdr menus. And nor did I like the dining room service. Very slow. It felt like a training cruise. Did not do any specialty restaurants because we were many people. And we decided against it but I think on this ship you should do the specialty restaurants if you want good service and decent menu options. Pool area was extremely crowded. Enjoyed Spice and the wading pool! Ships get bigger and bigger but the size of the pools remain the same! I don't know when these ceuise ship designers will realize that guests like to lounge around the pool area and don't want to get up at 6:00 am to reserve a lounge! Would not cruise a large ship again! Entertainment was good! Buffet was ok, not great! Read Less
Sail Date July 2017
my teen daughter and i went on this cruise together. we chose this cruise b/c the family of another teen she met on a NCL cruise 2 years ago was on this ship at the same time. my daughter spent most of the boat time with the teen friends ... Read More
my teen daughter and i went on this cruise together. we chose this cruise b/c the family of another teen she met on a NCL cruise 2 years ago was on this ship at the same time. my daughter spent most of the boat time with the teen friends she made. i was alone for a good part of the trip, relaxing by the pool, reading, and at a couple of shows. ship is very large. if you can, get a room not too far from the elevators. i was in room 10722. very good room size for cruise ship. PLENTY of storage. shampoo provided very good. i'm not a fan of body wash, so i brought my own bar soap. loved the "Mystery Room" circus theme activity. I wish they had more than one of those during the trip. second city was ok. not as funny as i'd hoped. and the "improv" i think is kind of staged. i think they already have a skeleton sketch and fit audience ideas into it. rock of ages - great! kudos to the staff and chefs at the buffet. food always fully stocked. all were very polite, pleasant, and friendly. teens said the supervisors at teen club were "bossy" and got upset by every little thing (such as dropping a wii remote). kids seemed to meet there and go off on their own in groups. i did not like my Spa experience. i went for a pedicure, with a book. i thought since i was holding a book, the pedicurist would be quiet and let me read. instead i heard all about her plans for a "boob job" and how at 40 she felt she could spend the money on herself instead of her 18 year old college student son and 2 year old child. i also felt very pressured to buy products. did the wild native catamaran and snorkel excursion in bermuda. very nice people, good trip, good snorkeling for first timer (teen daughter who does not like big schools of fish) but disappointing for a seasoned pro like me. cove reef was almost dead and few fish to be seen. but, crew provides paddle boards, kayaks, and water toys for entertainment. water warm, beautiful, and calm. worth the $40 each (with $50 shore credit was only $30 total for the two of us) i didn't do many other activities. pool, hot tub, slides, mini golf, basketball courts all fun! but, there is no woman size basketball, so bring one ladies! there is a smoking section on the pool deck. that whole side of the pool smelled like smoke. it was gross. pool deck music WAY too loud. impressed by how clean they were able to keep the pool deck rest rooms. didn't feel like i needed to dress fancy, but a lot of people did for formal pictures. NOTES - especially for first time cruisers: 1. bring a lanyard for your room key (especially so kids don't lose the card). 2. i also brought my own coffee mug and water bottles. the cups provided on board are small. i also didn't want to pay $5 per bottle of water.... i was able to take my insulated water bottles into bermuda. the ice kept the water so cool all day. 3. disembarking is a chore.... difficult to find your luggage. i suggest tying a bright scarf, bow, etc to the luggage handles so they are easier to spot. Read Less
Sail Date July 2017
This was our 5th cruise on Norwegian. Overall value and quality have been consistently good. Cruise director is fantastic, entertainment is high quality and ship was outstanding. My only significant complaint was the Jewelry store ... Read More
This was our 5th cruise on Norwegian. Overall value and quality have been consistently good. Cruise director is fantastic, entertainment is high quality and ship was outstanding. My only significant complaint was the Jewelry store promoted a big sale for Invicta watches claiming big savings but were selling them for almost 2X what you could buy them for from multiple retailers. Internet is slow and expensive so it was difficult to price check. My son purchased a watch for $149 that sells for $89. I realize that prices for merchandise on ships is generally higher but the watch sale was promoted as being a special event offering exceptional discounts.. We were a group of 14 and had a great time - my in laws selected Norwegian based on previous trips. Norwegian is a good choice but I would consider alternatives when planning my next cruise. Be careful with any merchandise specials - if I do go with Norwegian next time I'm definitely staying away from the on board stores. I'd feel better if I got scammed but the fact that it happened to my son near the end of the cruise left me leaving the ship a bit annoyed. Read Less
Sail Date July 2017
It is obviouos Norwegian is cutting corners to save money and they are losing their attention to detail as a resullt, The cabin never had a floor mat. As a result, I slipped once when I stepped out of the shower. The room never had a ... Read More
It is obviouos Norwegian is cutting corners to save money and they are losing their attention to detail as a resullt, The cabin never had a floor mat. As a result, I slipped once when I stepped out of the shower. The room never had a robe. On previous cruises, it would have been nice brew a cup of coffee, put on a robe and sit on the balcony before showering and dressing for my day.. Being on the 145h floor, I could hear things on the 15th deck - like kids running around / stomping. One day while showering, I actually thought the cabin steward entered the room. It actually was conversations in another room though the piping. Join the thermal spa for the week. It is a well worth it and they have full-sized rain showers as an alternative to the small glass-enclosed shower in your state room. In all, I felt like I paid $1200 more for previous cruises but was still "nickle & dimed", I will say that the were less entertainment than on other cruise lines, but it was of a more superior quality - sadly, some required a surcharge - $50 pp for Cirque, I would not necessarily recommend NCL to others unless they are cruising solo. As a solo cruiser, I would take another cruise on NCL - but I'm not going to seek one out. Read Less
Sail Date July 2017
I originally booked this cruise with Expedia, the fare was much cheaper on Expedia than on NCL. I booked a triple and was told by Expedia it was the last triple room available. After I booked the trip a few hours later the fare dropped ... Read More
I originally booked this cruise with Expedia, the fare was much cheaper on Expedia than on NCL. I booked a triple and was told by Expedia it was the last triple room available. After I booked the trip a few hours later the fare dropped by $200 , when I called for a fare difference refund I was told Norweigian doesn't honor fare differences even within 24 hours, two days later the fare dropped again a total of $600, and triple rooms were still available , so much for getting the last triple room . Expedia advised me they couldn't do a thing for me because Norweigian sets the rules on the fare, when I called Norweigian, they said they couldn't help me because I booked with Expedia . I felt like a ping pong ball going back and forth. Norwegian was definitely inflexible with me I'm a latitudes member with 3 cruises booked with them and they didn't seem to care. Once they get your money and you are in final time limit they don't want to be bothered with you . The ship was beautiful, it is showing some wear and tear , we booked a mini suite which was nice but our shower dripped all day and night , not a slow drip but a non stop stream of water dripped all the time, I didn't hear it in the room so I didn't bother to complain as I didn't want matience people in my room repairing it while I was on vacation. The ship was clean but the public restrooms didn't seem like they were cleaned enough , very often the soap dispenser was empty and they were out of paper towels a lot. The hand sanitizers all over the ship were empty most of the time. The "washy washy" people were not always at the buffet spraying people before they entered. I was surprised by this . I traveled with my 14 and 12 year old with my friend and her 12 year old, the kids enjoyed the slides, mini golf, basketball courts and ping pong. They have two pools, one for adults and one for everyone else. The pools are too small for all the people the boat holds, we were stuck using the main pool which was mostly full of children , the pool was always packed and the water was very warm , probably from all the little kids peeing In it. It wasn't refreshing at all. The adult pool was also always packed as well as the hot tubs. That water was also warm . The water in the hot tubs looked dirty I definitely wouldn't use them. It's also very difficult to find a beach chair , people get up very early put their towel on a chair and they do not endorse the holding chair rule . We couldn't get reservations for any of the shows when we booked , we were able to book them on board the boat but we had to wait an hour on line to book them. The shows were excellent especially Rock of Ages . We didn't have dinner reservations but had no problem getting into any of the 3 dining rooms, the most we waited was 20 min and that was only one night. The food on board was excellent and the service from the staff was excellent . I have no complaints about any of the staff members, they work very hard and were all friendly . O'Sheeans pub was the best, they had a great breakfast and loved the wings and nachos , the bartenders there were great , even though the ship was packed I was always able to get a drink without a wait, I think it's because they have so many bars on the ship. The casino had a really bad smoke smell , you are allowed to smoke there , the noodle bar was next to the casino and also had a bad smoke smell so we only ate there once on a day we were in port and the casino was closed but it still had that stale cigarette smell . Embarking the ship was easy and seemless , disembarking wasn't that easy , long lines to get off the ship took an hour and a half just to get to our luggage . The line for customs wasn't bad just the lines getting off the ship were bad. I would definitely take this ship again , Bermuda was beautiful and I loved getting on and off the ship and coming and going as I pleased. I usually cruise RCL which I believe has a higher standard and is much cleaner than Norwegian (NCL is not dirty but just not Immaculate). But Norwegian is good, I wouldnt pay top dollar for their cruise but if the price was right I would cruise them again. It's definitely a family boat with many things to do all day long , my kids did not use the kids club but always found something to do . Despite the few things I didn't like(NCL needs a little tweaking) I would recommend this ship. You don't need to book excursions , Bermuda is very easy to navigate on your own. We took a shuttle bus for $7 a person to horseshoe beach , beautiful pink sand beach . You can take a public bus for $4.50 but it's twice as long to get there and the bus drops you off a little far so you need to walk a bit down a hill . It's worth the $7 to take the mini shuttle . We took the public bus to Hamilton which was a long ride too. Better off with the ferry to Hamilton (same $4.50) we took the ferry back and it was much quicker, the shops close at 6 every night except Wednesday's as there's a festival every Wednesday night and the ferries run later too. We also went to snorkel park beach which is in walking distance from the ship , $5 entrance fee and $10 to rent chairs , we brought our own blow up rafts and snorkels and spent the day at this beautiful beach , we were able to walk back to the boat for lunch and then return to our beach chairs . Read Less
Sail Date July 2017
We Chose to go on Breakaway to avoid a flight. It was very convenient. Big ship with Too many people. No problems. Things could be much better. Small rooms no pampering whatsoever. Small pool very Crowded. 3 star meals maybe a 4 in ... Read More
We Chose to go on Breakaway to avoid a flight. It was very convenient. Big ship with Too many people. No problems. Things could be much better. Small rooms no pampering whatsoever. Small pool very Crowded. 3 star meals maybe a 4 in specialty areas. do their best to separate you from your money. Cheap payouts for BINGO. Slots were frugal. rock of ages was GREAT. I had a GREAT time despite all that. Arcade was a financial drain. Inability to limit use it was all or nothing. destination was Beautiful. getting on and off was a breeze. The island is awesome water was crystal clear. People were very friendly on the island. the Ship wreck excursion was slightly overpriced but the staff on the boat made it a memorable time probably the most fun we had on the cruise. Dining needs improvement. Spend on the specialty meals. Go to Cagney's TWICE. Read Less
Sail Date July 2017
We had used Norwegian before this cruise was convenient because we could take the train to the port in NYC. We also have been on two other cruises with another line. As far as the ship was concerned the balcony was very small . Only to ... Read More
We had used Norwegian before this cruise was convenient because we could take the train to the port in NYC. We also have been on two other cruises with another line. As far as the ship was concerned the balcony was very small . Only to people could fit on it and that would be close. The food,entertainment , staff and interior was good. The big problem with the ship was the way the staff and crew managed the people on the ship. To describe the other passengers, it was like you were stuck at a crowded Jersey shore beach with Jersey Shore people. Individuals were allowed to take over sections of the boat at the expense of others. Forget about getting a chair by the pool. Families would have someone come early and leave a towel so they could save the whole area for the day. The pool area was very overcrowded. When I was finally able to get in the pool I swam over and leaned wall of the pool while in the pool and someone near me tapped me on the shoulder and said "That spot is saved". So the all the edges of the pool are saved. Even in the Theater you would get there every for a show only to find some saving a whole row , so there family members can come late and still have seats. When I complained about this to the staff they did nothing. So if you like to get into fights with people, this is the cruise for you. So this cruise ship is very very poor in managing people. I had some suggestions, For the theater they should have reserved seating but those that want that have to pay for it. If the seats are first come first serve the usher should be a usher and prevent people for saving blocks of seats. For the pool in certain areas individuals should get a time limit per day to use the area so others get a change to enjoy the cruise, We will never use Norwegian again Read Less
Sail Date July 2017
The Facts: Fourth of July week, Ship to capacity. This was our third sailing on NCL Breakaway and our fourth on the holiday week. My wife and I are summer vacation people due to our employment. We were in a Spa Mini Suite which gave us ... Read More
The Facts: Fourth of July week, Ship to capacity. This was our third sailing on NCL Breakaway and our fourth on the holiday week. My wife and I are summer vacation people due to our employment. We were in a Spa Mini Suite which gave us access to the spa, a nice quiet area that provided respite from capacity. We were lucky enough to get Vibe passes for the week, another respite from capacity. Yes, the ship has a lot of people aboard. That said, we had a very enjoyable time. Our cabin was as expected. Noel was our room steward and was exceptional. I have a habit of making requests at the start of the cruise along with a decent tip in advance of service. Noel was gracious throughout, excelled in providing excellent service, and never missed any one of our request. We also tipped again at the end of the cruise. Mini Suites have very nice and spacious bathrooms. They are a little larger than Balcony rooms but the bathroom is well worth the price. I found the bed a little hard, my wife was ok with it. I slept well. Noise from above at times was noticed but really not a problem. Dining was reserved before the cruise. We ate at Le Bistro twice, Cagney's, and La Cucina for specialty. Manhattan room for other dinners. Taste, Savor, and O'Sheehan's for breakfast. O'Sheehan's, Margarataville, and Taste for lunch. In all venues, wait time was not a problem, service was good, and food was fine. We were disappointed with our second Le Bistro meal. The menu has changed and Lobster and Duck Breast is no longer available....disappointing but not vacation catastrophe ! We don't do any shows, sometimes not by choice but because of time. We enjoy playing cards. We find the staff in the Casino very friendly and enjoyed our time there. Yes, we donated to the cause.....it is a casino after all. Bermuda is Bermuda......If you haven't been, you must. We were disappointed that NCL's ferry to St. Georges had broken down the week before we arrived and still had not been fixed. This is an added feature to Bermuda on NCL and we were looking forward to the convenience. The best advice I could give you is research before you book and cruise. Understand you are on a ship with 4000+ passengers. At no time did we feel crowded or have to wait for dining. Know that NCL crew is doing their best to provide and enjoyable time so that you return. Nobody is perfect.....Nothing is perfect....if that is your expectation, stay home! Also, understand that the crew works very hard, long hours, and are trying their best....again...nobody is perfect. We will be doing this cruise again in September as it will be the last on Breakaway for a while....next year is the Escape. Read Less
Sail Date July 2017
Was very disappointed from the moment we came on the ship. Room was not as advertised and when we went to front desk to complain they couldn't have cared less. I know the ship was booked but no one even said I'm sorry ... Read More
Was very disappointed from the moment we came on the ship. Room was not as advertised and when we went to front desk to complain they couldn't have cared less. I know the ship was booked but no one even said I'm sorry you're upset; just said there was nothing they could do! Cabin Steward was not very friendly. Never said hello when saw us in the hallway or even asked how our day was. Food in the dining room was very disappointing. Menu was small and choices were strange. One night two of the menu choices were chicken parm and beef terriayki - is it Asian night or Italian? Also food frequently arrived cold and service was very slow. Embarkation was a nightmare - took over an hour! Made us walk the entire length of the casino twice - felt like cattle! Filled out survey several weeks ago and no one has even bothered to follow up. Told them we were celebrating our 25th Anniverary and second day of the cruise received a card that said give to waiter to let them know you are celebrating a special occasion. Felt weird to tell waiter we were celebrating something - they should have taken care of that in advance. Buyer beware! Much better cruise lines out there for the money. We have taken several Royal Carribean Cruises and have never been disappointed! Not to be totally negative food and service in specality restaurants was good - but expect that since paying extra. Entertainment on boat was also good. Read Less
Sail Date July 2017
I have cruised RC and Princess and always had a WOW factor with the meals and the high level of service, but the expectations for NCL were much higher than what was delivered. We chose the NCL Breakaway because it looked like a fun ship ... Read More
I have cruised RC and Princess and always had a WOW factor with the meals and the high level of service, but the expectations for NCL were much higher than what was delivered. We chose the NCL Breakaway because it looked like a fun ship out of NY, and planned a trip for a group of 45 family and friends ranging from 2 years old to 70. We had a great time and the kids were all happy, but we made our own fun, despite disappointments with the overall cruise line. It was basically over crowded, under staffed, and service and food were mediocre. And none of the employees seem to care about the passenger experience, nobody went out of their way. If you have cruised RC or Princess you will be disappointed with the overall quality and care for passenger service on the Breakaway, and the bar will be lowered for cruising with this ship. We know that cruise lines are in business to make money, but NCL makes it extremely obvious by charging you every time you turn around and makes you wonder what you are actually getting for the basic ship rate, which is already very high $$. What was once included in a basic cruise package is no longer on this ship and be aware they are out to charge you every time you turn around. There are much better vacation options that provide higher level of service and value. Unfortunately NCL doesn't seem to care about delivering a high level experience, and their customer service response further demonstrated this with their "cut and paste" template response to my feedback. Here's a few specific areas that were frustrating: -OnBoarding process: As a group we were escorted to the check in desks, but waited on the line not moving due to computer problems. While this was happening some other line formed where the people were getting called to the desk several at a time while we waited, clearly some VIP line. The check in woman said I'll be right back while I get your badges and disappeared for quite awhile. The process was extremely time consuming and not smooth, literally like they had never done it before. Why do you have to leave the computer area to get the badges as this was a new step in the process! It was not her fault, but the process was a mess and very stressful particularly with kids waiting on line for a long time. The ship leaves every Sun, this was not their grand voyage. Only 1 Pool and too small, (alternative pool is for a fee and limited # of guests, booked immediately) -The size was way too small for a ship with 4,000 passengers and no alternative pools are provided, whereas other cruise lines provide Quiet/Adult pools (without fee and limitations like the Haven/Beach Vibe which isn't even available if you wanted to spend extra $). -On the positive side, the slides were fun and the baby pool was cute. Unfortunately again, too many people to feel safe with little ones and almost impossible to get a chair anywhere in sight of the pool (let alone on most of the ship) unless you get up at 5:30 to mark a chair. Food was mediocre: -Typically dinner in the dining room on past cruises had a "wow" factor. All 3 dining rooms had the same menu each night rather than mixing it up and the quality of the food was inconsistent. One member of the party ordered the Cornish game hen which consisted of a scrawny bird like leg which was fatty and inedible. It was not a whole hen as accustomed to when ordering a Cornish Game Hen. She wound up in O'Sheehans for a whole new meal. O'Sheehans was consistent and a good option. -The temperature of the meals were not hot, they had been sitting out. -The lava cake was delicious the first night but lacked the lava as the week went on and seemed to harden. -The cappuccino and Irish Coffee we were told would be extra in the dining room despite dining room complimentary dining and beverage plan. (you can get a free coffee and a free whiskey) When spending thousands of dollars, a $2.95 charge for these things feels ridiculous and insulting. We were not charged in some dining rooms and in others we were, it was inconsistent and frustrating. The prime rib on the last night was not good (tasted like it was rotten). -Overall the dining room was just OK, and we would find something that would be sufficient. It was not the high end dining experience that we had during seating times on other cruises. Perhaps with freestyle dining the quality suffers. -The buffet was just not good and avoided as much as possible. Aside from quality of food, it was often not maintained and stocked well. For instance a few slices of old pizza turned upside down was not appealing. -The pasta bar, omelette station were better but the options were limited. The crepe station was good, and could be available more often then just the evening. -We had high expectations in the Specialty restaurants when paying an extra fee, however La Cucina was disappointing and felt like the rest of the dining room plans but with a fee attached. The cappellni with fresh mozz had a small blob (size of a teaspoon) of mozzarella. I thought it was a mistake till I realized others had the same amount of microscopic cheese. Really this should have been an embarrassment for the restaurant to serve. I wish I took a picture of this and the scrawny hen leg! The veal was not pounded till tenderness. The filet was the same size and quality as what was offered in the complimentary dining room but with a $19.99 upcharge. -O'Sheehans provided a good option with fresh eggs, however portions were very small and some things on the menu were not available. (mozzarella sticks). Order double! -We heard Cagney's was excellent, but impossible to book. Members of our party had the dining package but were very disappointed that they could not use the package for Cagney's because reservations seemed to book up immediately. They had called prior to the cruise and were told that it had to be booked on board, but it became impossible to get reservations or walk in. Perhaps guests with the dining package should be giving priority reservations. We also found that although it was difficult to get reservations at several restaurants there were empty tables particularly around 5:30-6 timeframe which were not being filled. The Brazilian Moderno was good and had an excellent salad bar. This was our best meal and the only one we can actually say we didn't settle. The Noodle bar was a good complimentary fresh option but it was on the edge of the casino and the smell of smoke was overwhelming. The entire casino needs a good cleaning as the smoke is in the carpets and immediately made our eyes tear and throats close up even when empty and the "no smoking" sign was up. Overall service and passenger care was OK, not special, and again not meeting expectations for the price: -The lounge chair frenzy was insane! This is a management issue. With 4 days at sea and a ship that size there should be enough chairs to accommodate everyone, particularly when leaving the pool area. There was no area that could be designated as a home base meeting area because every area was packed with no seating available for even small groups to gather. Chairs were reserved with towels by 5:30am, and if you went on a deck at 9am there were no people but every chair was "marked". This creates a lot of stress and does not help to make a relaxing vacation. 1- There should be more chairs 2-Management needs to do something about the hours of chair saving. Everyday should not be an episode of musical chairs to see who will knock who over to get a chair. And all the deck chair were locked up by 7:30pm without seating options for the evening. -Service for bar drinks was a battle. Bars lacked proper staffing to serve the volume of people at the bar. Often a 20 min wait to get a drink. -Room housekeeping service had its issues. The tips were pre-charged and no incentive to deliver a high level of service. The porters were friendly and helpful when approached, but clearly the porters were told not to touch anyones stuff which lead to confusion and a lack of logical thinking. Several times we couldn't find items, only to find that they were hiding under the sheets because the bed was made on top of anything that sat on the bed. In one instance suntan lotion was under the sheet and exploded when we sat on the bed! Another time a lump in the bed turned out to be a bag that we couldn't find earlier. When down to the last roll of TP, we expect the spare to be replaced during the next room service, however we went almost 2 days trying to get not only the extra roll but the replacement roll. Only when I found the porter in the hallway and asked for it did he go and get it. It was not available on his cart which explained why the room was serviced 4x in the 2 days without the roll being replaced. I searched in the hallway and found other carts also without TP. Really? Isn't this a basic level of service like making the bed without a scavenger hunt of items hidden in the sheets. There overall was no "thinking" involved. -Bedding/Pillows did not feel as sanitary as it should be. The sheets didn't fit properly and exposed the mattress, the pillow cases were not big enough and the pillows popped out. This is not the experience in hotels where they tuck in the pillow case so that the pillow is totally covered and you do not see or touch the mattress. -One of our rooms was making use of the pull down bunk bed. Each day it was put back into the ceiling and 3 nights we had to find the steward to have the bed set up. With young children it added more stress in getting them settled. -Many of the activities involved fee's or upgrade fee's and not enough complimentary as part of the overall cruise package. Everything felt like a "sell" and an "upsell". Bingo/Poker Tournament prizes were misrepresented. Several members of our party dedicated a half of day to the poker tournament only to find out that the prize was misleading. All players thought that the prize was $2700, and turned out to be a cruise with limited dates and had to foot the bill for hotel and airfare to get to the ship. Players that lost were able to buy back in, another money making scheme and didn't allow actual winners to win. Bingo $2K cash prize suddenly no longer available after a certain round. On other cruises the last Bingo goes until the Jackpot is hit regardless of the number of balls called, this did not happen. Felt like nothing was what it was represented on the surface, bait and switch. We became very distrustful. -Ropes course was closed more often due to wetness and wind than it was open. Went back 4x in 4 hours being told to come back in an hour and never got on the course throughout the trip. They can't control the weather, but there should be some kind of priority line or a pass for those that have checked in and were turned away constantly, or perhaps more hours open so that it is not limited by the weather. Rock wall mats were wet. Can't another surface be used that can be wiped away? One family in the group needed to wait while one child did the wall so he could pass the climbing shoes to another member in the group. Perhaps more shoes should be available. These things were major appeals of the ship but difficult to actually use. -Keeping in touch on the ship was very challenging despite the NCL app. The app was not reliable and often delayed. Wifi has become a standard like AC/cable in a hotel and should be provided on the ship for free or no more than the cost of the app, but this is more of a cruising industry issue. This would have eliminated much of the time spent running around looking for people on the ship. Read Less
Sail Date July 2017
When we arrived at the NYC pier, they take your luggage at the curb and load it on luggage carts. This system seemed un-secure as there were hundreds of taxis and people all over the place and the bags were not being watched at all times. ... Read More
When we arrived at the NYC pier, they take your luggage at the curb and load it on luggage carts. This system seemed un-secure as there were hundreds of taxis and people all over the place and the bags were not being watched at all times. We tipped the guy $5 for two bags but it’s like he didn’t even notice as he then took more bags from others. Strange and unsettling system. Tip was pointless (keep reading for more about tips…) Scheduling an early arrival time at NYC pier did not get us an early boarding number. We scheduled our arrival for 10 AM with the belief that we would then board early in order to get Vibe Beach Club passes and Spa day passes before they sold out, but our plan did not work! Vibe was sold out seemingly instantly and the Spa doesn’t sell day passes for at-sea days. These passes turned out not to matter (keep reading…) Don’t bother getting Vibe passes even if they are available. No matter how much the youtube videos tell you they are the best thing ever; they are not. We would not have had time to sit around Vibe and instead enjoyed being around the other 99% of the people on the ship. We are glad to have saved the money. Never saw the space and did not miss it. Go to the back of the ship on deck 16 and it’s the same thing as Vibe, only free. Don’t plan on getting a day pass for the Spa for at-sea days. They don’t sell them, only day passes for non-sea days when no one wants them because everyone goes ashore to see Bermuda. Skip the Spa altogether — the services are too expensive. Each passenger gets a card that you carry on the ship and off the ship and that is connected to your credit card. This is your room key too. You buy things using just this card. You do not need cash on the ship except for the casino. NCL put $100 credit on as a booking incentive. JetBlue cruises put $75 credit on because we booked a balcony, but they waited to the last week before the cruise to “buy” the credit which was annoying as we kept checking to see if it was there. JetBlue also failed to tell us about mandatory gratuity charges per person per day (keep reading for more about that…) If you have the beverage plan, don’t just ask for a “wine spritzer” or “vodka and tonic” as you will get the cheapest wine or alcohol they have. Instead, ask for a “grey goose and tonic” or “[name brand] wine spritzer” and even though there may be a slight up- charge billed against your onboard spending credit, it’s like .79 cent per drink more and well worth it not getting a headache from cheap wine or no buzz from bottom shelf vodka (we also heard others complain about cheap wine headaches too). You can also ask for a shot of grey goose on the side to add to your drink to be sure it’s the strength you like and that you get the buzz you want. Even so, we found we drank more than we do at home yet did not get nearly as buzzed as we do at home. Strange. We also had 3 nights of specialty dining. When we made reservations online at NCL’s website weeks before the cruise, the available time slots were awful. Once on the ship, we stopped at each of the 3 restaurants and changed the reservation times with no problems, so next time I wouldn’t even bother pre-reserving dining. The best restaurant was Cagney’s Steak House (specialty dining) followed by the Manhattan Room (which was free). You don’t need reservations for the free dining rooms (like Taste and Savor). The Bistro and the Italian place were also pretty good (specialty dining). We found we liked to eat much later in the evening than we normally do at home, like 8 or 9 PM, right after seeing an evening show like Rock of Ages. The buffet was pretty good. Lot’s of options, not bad at all. There is a switch by your stateroom door where you insert your cruise card for the electric to work. This switch turns on a little red or green light above the outside of your door that tells the steward if you want your room made up that day or not. We had a balcony room, 9900. Next time I would like to get a balcony room where the bed is nearest to the balcony, but I bet those sell faster. Many told me that a porthole room is not worth it, so get a an inside room and save some money or spend a little more and get the balcony. We unplugged for the week, so no phone and no internet — it was awesome! Save even more money by avoiding their expensive cell and internet offerings. Switch your cell phone to airplane mode to avoid charges from apps and texts and such. We found our steward wanted to make friends right away and always seemed to be around, which we didn’t enjoy. He always wanted to say hello and ask about where we were going or what we did that day. He would go in our room sometimes other than to clean. Odd. Yes, I know, I understand, but we like our privacy and don’t want to be questioned or feel pressured to tip. I don’t get it. The guys/gals who clean hotel rooms we stay at don’t do this. We just need our room made up from time to time. Tips are paid daily by mandatory gratuities (keep reading…) NCL did not put on a fireworks show for 4th of July! :( Arrive 10 minutes early for shows to get isle/choice seats. We saw Rock of Ages and Burn the Floor. Both were good as far as free entertainment goes. We booked show dates and times on NCL’s website weeks before the cruise. The comedy club — can’t say. Some liked. Some did not. We saw some walk out saying it was bad. We never really got around to giving it more than a couple minutes, then left. The Jazz club seemed nice but every time we arrived, no one was playing so we looked around and left. Deck 8 is the nicest deck. Walk around the entire ship on the outside of deck 8, you will see what I’m talking about. The Spiegel Tent is a very nice space but we got there too late for a Beatles show and missed it. Nice tables. They should use this space more. Pool is salt water, almost as hot as my baths at home and not refreshing. Too small for all the people. The slides were a lot of fun (fresh water). Never got around to mini golf or the rock wall or the obstacle course/zip line. Oh well. We don’t do lines. People hoard lounge chairs. You will need to search. If you find lounge chairs with towels on them but they are empty all day, move the towels and tell anyone who later comes and complains that the chairs were empty. It’s not right that they hoard them and don’t use them all day and you have no where to lay. See my tip about aft deck 16 for the place to lay out. You give your card to the towel guy and sign them out, but return them when done or else you may be charged for them. You can take them off the ship, just turn them in when done and the guy enters your room number on the log. Dance party every night also on aft deck 16, lots of fun. Everyone was up and dancing no matter how bad they were. Play Bingo at least once. Make sure you know what constitutes “Bingo” as they may be playing only one column or the whole board. I stood up and called bingo when I had completed a diagonal only to find out that I needed to complete the whole board before it was considered “Bingo” (was embarrassing but funny). The art auction was quite a spectacle, a bit too long. Take your cruise card AND picture ID with you every time you leave the ship. I would not rent a scooter from Orleander again. They are nearest to the port in Bermuda. Big dispute over the price with the female agent despite my printed reservation and charges. They wanted to charge me more (naturally) until I demanded to speak with a Manager. I imagine this sort of thing goes on all the time. Then the two workers put on a script that they must perform for many tourists each week, finally relenting to my reservation price. Our scooter was red, wobbly and old. I would rent from Smatt’s (solid new blue scooters) as they have brand new scooters and are a much better outfit; they will deliver a scooter to you at the ship I think. You can take a scooter on the ferry to Hamilton (from Royal Dock Yard). $5 per person and $5 for the scooter, so $15 total for me, my GF and the scooter. But totally unnecessary — no need to take ferry into Hamilton with scooter to save time. Scootering by road to Hamilton is as fast or faster, and saves you the money for the fare. Stop and see places when you come upon them. If you say “let’s come back later” or “let’s see it tomorrow” chances are you will never see it again. Take the opportunities as they come. We saw and liked Horseshoe Bay, Elbow Beach, Church Bay (good snorkeling), Jobson’s Cove and Great Baby beach. Bermuda does not have great snorkeling like you find in St. John or Cozumel where the water is truly crystal clear. The water in Bermuda is nice, but no where near as clear as the Caribbean. Never explored any of the cities, not enough time. Saw unfinished church — meh. Skip the crystal cave tour. Enough said. If you go anyway, you will understand why I advised you not to. If you don’t go, you can thank me, and yourself, for saving $22 per person. It was nice going to Bermuda because we were docked there for3 days, no pressure to rush back to the ship each afternoon like you have to do on other cruises. The ship was our Bermuda hotel for three nights. We won big the first night playing Blackjack. The remainder of the nights we gave some of it back and it seemed most others did too. We question the whole Blackjack set-up and would not play it on this ship again. Instead, we discovered Roulette and followed a system we saw others doing, and in the end we made our nicely which lowered the cost of our cruise greatly. The coin machines (slots, quarter drop) are a waste of time and money. My GF played the quarter drop machine for fun, but you never get ahead. The Blackjack $6 minimum table does not pay 3/2 for a blackjack! The mysterious shuffle machines made us walk away from the Blackjack tables for good. If your ship requires you to pay daily gratuities for each day of the cruise like it did us (we paid about $28 per day for two, $14 each), then do not tip the cabin steward or anyone else. Do not tip bartenders. Do not tip casino dealers or drink waiters/waitresses. It does not improve service and tipping them is giving them double tips. Leave extra tipping to the wealthy in The Haven who apparently have extra money to waste. Next time I would not leave my bags outside my room on the last night of the cruise to be taken as checked luggage. I would carry/roll off my luggage myself instead. We had trouble locating our luggage amongst the thousand of bags in the baggage area when we got off the ship. We walked past the cabbie hawkers right outside the pier on 12th Ave. and walked up to 11th Ave. and hailed a cab from there. Read Less
Sail Date July 2017
We choose this cruise because we did not have to fly anywhere. The ship was way too crowded. The service in the main dinning rooms was terrible. They did not have our dinning reservations which we made on line and had confirmations for, ... Read More
We choose this cruise because we did not have to fly anywhere. The ship was way too crowded. The service in the main dinning rooms was terrible. They did not have our dinning reservations which we made on line and had confirmations for, they just said "it is not our fault". The pool was too small for that size ship! There were extra charges for almost everything on the ship, example a$7.95 service fee for room service, $20 a person to go in the ice bar. We will never take another Norwegian cruise again!!!! P.S. once the cruise was over you could not get picked up at the pier, they said you had to leave the property and go across 12th ave. to get picked up where the cops wouldn't let you get picked up. With that many people leaving the ship it was impossible for car service to find you. Read Less
Sail Date July 2017
My parents took the family on this cruise. My mother is handicap using a wheelchair. The staff goes beyond any expectations. They are all so accommodating. So much to do - never bored. Had Night time parties on the open deck- 70s, 80s ... Read More
My parents took the family on this cruise. My mother is handicap using a wheelchair. The staff goes beyond any expectations. They are all so accommodating. So much to do - never bored. Had Night time parties on the open deck- 70s, 80s and 90s night. Great music and dancing. Drinks were flowing all day and night. Food excellent anywhere you ate. Wait staff very professional and nice and friendly. The beds were very comfy and clean. We saw two comedy shows. We saw Burn the Floor and Rock of Ages. They were all alot of fun and very good. We all stayed up late each night - theres so much to do. We also went to the Ice Room - it was very cold. But cannot believe they have this bar in a ship! Very cool experience. My mother brought her wheel chair and scooter. Very easy to maneuver. Took excursion on the Rising Son Catamaran to snorkel. Well worth it! Also took taxi - $7.00 per person - to Horseshoe Bay Beach. Have to rent chairs and umbrellas so bring cash. Beautiful beach - has small bar and food stand. Everyone is so friendly and nice!! Cannot say enough good things about this ship. Definitely recommend !! Read Less
Sail Date July 2017
Norwegian Breakaway Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 5.0 3.7
Entertainment 4.0 3.9
Public Rooms 4.0 3.8
Fitness Recreation 5.0 3.7
Family 5.0 3.7
Shore Excursion 3.0 3.5
Enrichment 2.0 3.3
Service 4.0 3.8
Value For Money 4.0 3.4
Rates 3.0 3.3

Find a Norwegian Breakaway Cruise

Easily compare prices from multiple sites with one click