3 Helpful Votes
Sail Date: April 2019
First things first getting on the boat felt eternal. And our walker-talkies were taken from us. No where did it say we were not able to take them aboard. Once on the boat the balcony room storage was way less then on carnivals. Having to ... Read More
First things first getting on the boat felt eternal. And our walker-talkies were taken from us. No where did it say we were not able to take them aboard. Once on the boat the balcony room storage was way less then on carnivals. Having to hustle from line to line just to book shows dinning and laser tags/go karting was a pain. The days and times that would work for us and the size family of 5 was almost impossible to coordinate. Free styling is not freeing at all. Wait times to have dinner was eternal. My boys did not in any why like the hr and a half long service. The whole cruise was a constant wait game. There were so many floors of rooms and not enough social areas to socialize. The observatory was the only place and many people made it clear children were not wanted around. If I can’t drop them off at the club and the only place open is the pool which was a see of people with no open area available. Were else am I to have family time with my family. The atrium was super small and everyone fighting for seating. That place was out of the question. The elevators where never empty 3 had to pass by before there was even enough room to get on one. And going down or up 10 or so floors with children was not in any way doable. Many of the staff were in a constant rush and had little pacientes if you didn’t understand the way they ran things you were quickly pushed aside and having to help you was a strain on them. Food was very bland and nothing called our attention, even the deserts were flavorless. The kids club was alway at capacity and there were times my boys were not accepted in. If they were accepted having to wait 30 min to drop off or even pick up was a given. Shows were not that interesting and we were only accommodated the late times and our kids were grouchy with tired ness by then. If we had any hope of seeing an earlier time we had to wait in the stand by line to see if we were allowed space in. Once again waiting in lines. The buffet was a war zone of people fighting for seating and yet again waiting in long lines for food. With children we tend to not get off on the ports me and my husband have traveled to these ports in the past and knew what to expect. We however did get off on Puerto Vallarta the one excursion we did do we do not recommend. Do not do Puerto Vallarta city sites. The guide lost 12 people in the group and we were afraid to relax thinking he was going to take off to the next stop with out us. We had to keep a constant eye on him to not be left behind. Room service is not free $7 charge and they always always made a mistake and were very rude on the phone. Not a relaxing vacation what so ever. I will never recommend this company nor will we be returning customers. Read Less
1 Helpful Vote
Sail Date: April 2019
We chose this cruise as we were booking last minute out of LA and had to cruise this week only. The ship, although practically brand new broke down for a few hours in Mazatlan, then after leaving Cabo the next day the smoke stack spit out ... Read More
We chose this cruise as we were booking last minute out of LA and had to cruise this week only. The ship, although practically brand new broke down for a few hours in Mazatlan, then after leaving Cabo the next day the smoke stack spit out tar all over everyone on the back bar deck. The food options were in my opinion below par, I chock this up to having 5000 on one boat. The main dining rooms did not have a single item that was both gluten free and pescatarian - nothing. So we were left thinking we could try specialty restaurant.... but by the time we got on the cruise every restaurant was booked solid the entire week. So we spent $3k to eat buffet food for a week, which was a major let down as we usually cruise celebrity and are accustomed to being pampered for $3k. Also bottled water is not included in a premium beverage package, and when you order you need to specify that you don’t want well liquor or they will just pour your drink as cheap as they can. Also - they don’t use toothpicks or anything for limes so you are forced to dig the line out of your drink with your fingers if you want to squeeze the juice in your drink. The bed was rock hard but we had 2 extra comforters in our room that we used for padding. Also the WiFi is a joke, don’t bother. And to top it off we ended up next some crew members on the beach in Cabo and they had a meltdown that the resort gave us 2 chairs that they had “reserved”, It like it mattered because we only had 3 hours in Cabo, hardly a port stop. My advice, if you have any sort of special diet needs or don’t have kids, avoid Norwegian. Read Less
3 Helpful Votes
Sail Date: March 2019
Overall the Bliss is a great ship, very much in line with the Getaway or Escape. My family of 4 sailed on the Bliss the week of 3/23/19. We had two rooms as we added our 18 year old a few months after we had already booked. Our 18 and ... Read More
Overall the Bliss is a great ship, very much in line with the Getaway or Escape. My family of 4 sailed on the Bliss the week of 3/23/19. We had two rooms as we added our 18 year old a few months after we had already booked. Our 18 and 16 year old kids had an interior room right across the hall from our room, which worked out perfectly, While their interior room was small, I thought the bathroom was decent sized and storage in the room/bath was very good. My husband and I had a mini-suite. I like the size of the room and bathroom. Lots of storage and the balcony is big enough to fit 2 people comfortably. This trip was interesting as it was not as hard to find chairs as it has sometimes been on other cruises. The towel game was definitely going on, but not quite as early as I have seen it in the past. Chairs were often still available between 9-10, which I thought was better than usual. The weather wasn't the greatest a couple of days - which may have been a factor. We ate mostly at the specialty restaurants during the week. We at twice at Los Lobos and loved it. The tortilla soup and quacamole made at the table were fabulous. Cagneys was great, as always. We sat outside that night and our timing was perfect for sailing out of the Bahamas and to see the sunset. We also ate at Q and loved it. I had the brisket, which was amazing, such great flavor. They had a country band playing during our dinner, which was an extra treat as they were pretty good! It was nice having two new options to try on this trip with Q and Los Lobos, which I thought were both great additions. We also ate at Teppanayki one night and that was a bit disappointing. The food and show put on by the chef were good as always, but the service was terrible. They sat us and we had to wait 30 minutes to get served until they filled our table. We were not happy and complained and they didn't have much to say - just that someone would be with us shortly. Our other frustration with dinner one night was at Le Bistro - my husband and son did not have pants, so they would not let us eat there. That seems silly as their dress shorts and collared shirt looked better than some people in jeans and what looked almost like sweatpants. I think they should get rid of that requirement. When you are on vacation, you shouldn't have to wear pants! We generally had breakfast and lunch in the Garden Café each day. They have a nice variety of food and everyone could always find something to eat. My husband and son really like the pizza. My only other food related complaint is that they now charge $15 in Margaritaville when it used to be a charge by food item. They also won't let you take food out of there anymore. My husband and I used to like to buy the nachos for lunch and bring them back to our chairs to eat in the sun, which we can no longer do. That was another really irritating change. We had the adult drink package and thought the bar service was great on the ship and never had to wait too long. We especially liked the bartenders at the Mojito Bar and in the observation lounge. I tried lots of different mojitos on this trip, which was fun. We really loved the observation lounge on the ship. It was huge with beautiful windows for gazing at the ocean. A few nights we played cards with the kids and had a drink here before going to dinner. Very relaxing! The kids and my husband tried the go karts and thought it was fun, but ended up having to wait 30 minutes past their assigned time. The kids also tried laser tag one night and did not seem overly wild about that. The new water slide was cool, but people are still getting stuck once in a while. You would think they could get that fixed. We ended up not making any of the shows given our dinner schedule and we are not late night people. We did catch several bands though and thought they were great. We also liked the District Brewhouse and the Cavern Club. The Bliss is a large ship and was filled to capacity - however, given how spread out the restaurants and bars are, it never felt crowded anywhere, other than probably the Garden Café at peak times. We enjoyed the cruise and would go again! Read Less
Sail Date: March 2019
Great spring break trip! Fun ship! Shows are awesome, food is great in dinnng room and in the specialty restaurants. We purchase the thermal Suite spa package and was worth the money! Enjoyed it so much. Kids has a great time, ... Read More
Great spring break trip! Fun ship! Shows are awesome, food is great in dinnng room and in the specialty restaurants. We purchase the thermal Suite spa package and was worth the money! Enjoyed it so much. Kids has a great time, made friends on the first day and pretty much saw them a few times as they were always entertained! Ship is beautiful and easy to navigate. The views from the observation lounge were perfect and it was so nice to have a little snack and chill On the couches looking out to sea. It was a little chilly in there so bring a sweater! The racwtrack and the laser tag is super fun. Just reserve them as soon as you board the ship! It gets booked really fast. Also reserve your dining and shows online before you board. You will get better chances of getting the times you want! All in all It was fantastic! Read Less
Sail Date: March 2019
Last year as we were planning our cruise we were unsure about which cruise line/ship to choose. A friend told me about this new ship that Norwegian was sailing with a go cart track and laser tag. I started my research and was interested ... Read More
Last year as we were planning our cruise we were unsure about which cruise line/ship to choose. A friend told me about this new ship that Norwegian was sailing with a go cart track and laser tag. I started my research and was interested in so much more than go carts and lasers. I was impressed by the entertainment options, dining choices, and most importantly the itinerary offered. We made the decision to go ahead and book a week on the Bliss. There were a lot of mixed reviews about the early trips on the Bliss with the biggest concern around over crowding in common areas and long lines in the buffet. I found this to be a complete non issue during our trip. It’s really all about timing your activities. We really felt crowded in the dining room only once when we got a late start on the day and hit breakfast at 9:30am. Other days we were there about 8:30am with zero issues. The dining room staff were very friendly and helpful. We were offered the specialty dining package for 3 nights as part of our booking and we thoroughly enjoyed those nights. We ate at Cagney’s, Le Bistro (Favorite), and Teppenyaki. The entertainment was also a lot of fun with the Jersey Boys performance, Havana, and the Beatles band. The thing that initially got my attention for the Bliss ended up disappointing a bit. The Go Carts were fun, but the rules weren’t initially made clear and we ended up missing our time slot we paid for. It was also a lengthy process getting checked in, in the car, and around the track. The laser tag was also fun, but not particularly thrilling. Other things I liked were the fitness center, very nice casino, and extremely friendly bartenders and ship staff. Things that were meh were the shopping offerings, shore excursions offered, and bingo games. Only thing that was really poor was getting off the ship. It was chaotic, poorly organized, and not explained well. Everything taken as a whole, I would definitely cruise again on the Bliss and would recommend this to my friends and family should they ever ask. Ps: If you are ever in Tortola BVI and need a GREAT charter company and captain, try The Right Charter BVI and Captain Devon. Highlight of the trip. Read Less
4 Helpful Votes
Sail Date: March 2019
After boarding ship and going to our cabin the very first thing we saw was a used condom on the balcony. Then the hangers were piled on the closet floor and a used bar of soap from the previous guest was left in the shower. Those were ... Read More
After boarding ship and going to our cabin the very first thing we saw was a used condom on the balcony. Then the hangers were piled on the closet floor and a used bar of soap from the previous guest was left in the shower. Those were the main things in addition to some other minor issues,,, We understand things happen and were expecting the staff to immediately handle the situation, but 12 and 15 year old children still don't understand why or what a condom is doing in our cabin. Not happy at all. Once housekeeping was called and given a chance to correct the issues the steward supervisor said someone would come clean it and just walked away. I asked him to take the condom with him, but he just left. Then I went to the guest services desk and after a 19 minute wait were greeted by the housekeeping supervisor who said they will get there to clean the room again soon. That day there were no considerations made and there was no sense of urgency to correct. Worst of all there was no closure, empathy, nor follow-up from management. It was not until the third day of our vacation that I asked about the issue at the front desk and if there was closure. Unfortunately, it took e showing the photos and the likelihood that 'd share an honest review online that I finally got the attention. In my opinion, there is not must that can be done to correct the condom found on the balcony by our children. GiGi, assistant Housekeeping Manager offered a $100 obc which we declined and they posted anyway. This was our third Norwegian cruise Getaway 2016 and Escape 2017 (RCL Oasis was 2018). Not a great start to our annual vacation. Overall, the vacation was good and even the worst cruise experience can be a great vacation. 7 great sunrises and 6 great sunsets... Friday night sunset was missed due to a dinner reservation and late departure from Nassau. The "waterfront" deck is one our favorite parts of the ship. Entertainment was good overall: Havana was "ok", Jersey Boys was very good, Hypnotist Richard Barker was awesome, and the music around the ship was good as well. Dining was "average" a best: service better than expected and food quality hit or miss. The buffet and main dining rooms were good/average food quality. The premium dining in Le Bistro and La Cucina were great. Unfortunately, Cagneys was again a bit of a let down :( It seems like there have been cuts on food costs and quality has suffered a bit. Ports and excursions were as expected. Eighth time to St Tomas and our first excursion to Megans Bay. Tortola was or third time and just walked around town a bit. Nassau has one of the prettiest sail in and away, but usually we stay on the ship in Bahamas :) Our kids 15 and 12 were very excited about the go-carts and laser tag. Unfortunately, the week passes were sold out before the sail away. We paid for a couple laps around the racetrack, but at $10 per person per 5-7 minutes was not a good value in their opinion (or mine since I paid). The real estate used for racetracks and laser tag was a sacrifice of other areas which were omitted or cut back. We will not likely choose another cruise with either go-carts or laser tag. I guess to wrap up this review, stuff happens. Sometimes people are disgusting and leave used condoms on balconies. When I purchased / reserved our seven day cruise I put my trust in Norwegian Cruise Line and their ability to clean up after disgusting people's behaviors. The worst thing about the whole thing is the lack of response, empathy, or care. Hopefully, this review and others may affect change with Norwegian and the way they handle future situations. Read Less
Sail Date: March 2019
A beautiful ship but the food was poor quality compared to Celebrity and Princess. As an avid cruiser for more than twenty years, this was my worst cruise choice yet. A white fish dish over a bed of white rice should not be covered in ... Read More
A beautiful ship but the food was poor quality compared to Celebrity and Princess. As an avid cruiser for more than twenty years, this was my worst cruise choice yet. A white fish dish over a bed of white rice should not be covered in brown gravy. Mushroom caps should not be rock hard and ready for a sling shot. Gnocchi are meant to be soft and delicate, not torched to hard consistency. Do you inspect your plating before it leaves the kitchen? You might consider this. I could likely write pages on the quality of the food. Your Garden cafe has very poor choices compared to other lines. Ocean and Teppanaki are likely the only mediocre choices on this ship. If you are going to attempt Italian cuisine you should really consider consulting an Italian chef. Bar staff were the most pleasant, especially the gentleman running the Sugercane Mojito Bar. Some of the staff at the entrance to your dining options really need to brush up on customer service skills. First night on the ship I was appauled at the attitude of the woman at the entrance to Teppanaki. If you smoke, there is only one place at the back of the ship to do so. This area was closed every night for a private party. Smokers were moved to the race track deck to accommodate. Let’s move smoking to a deck with children rather than allow in the cigar lounge. Accommodating my spouse I could hear the anger of other cruisers. I was extremely disappointed in this line, having heard great reviews over the years. This was my first and last sailing on this line. Read Less
Sail Date: March 2019
We chose the ship because it was the new big ship, it is new and big but very crowded because so much of the ship is taken up with the go cart track and private areas on the main decks. The service from the wait staff of great but customer ... Read More
We chose the ship because it was the new big ship, it is new and big but very crowded because so much of the ship is taken up with the go cart track and private areas on the main decks. The service from the wait staff of great but customer service is beyond bad, they do not care about any issue you have. We do not complain about anything but the power went out in our room couldn’t get anyone there for several hours. Asked several times if one of the three TVs in the pub could be changed to the ncaa tournament and was told sorry we can’t do that even though everyone in the pub wanted the same thing. The adult area in the back was closed everyday at 530 for a special event, it seems odd that we pay for a cruise and large portions of the ship were private a lot of the time including bars and restaurants, if you are going to allow groups to rent out part of the ship we should have been told before hand because it was everyday. Overall ships have started charging for more and more things that used to be included now they limit where you can go during your vacation. The food was Golden Corral type good everyday. The dining room now allows hats and swim suits, no lobster or decent steak that’s in the past. For a ship this size it’s lacking activities, the pool and hot tubs are packed and there is not a lot of activities around the boat. Read Less
Sail Date: March 2019
We upgraded our 2 rooms to balcony; NCL put us on different floors quite far from one another. We have 3 kids 10 and 9, so it wasted a lot of time going between the 2 rooms. Our room person was just O.K., did the minimal functions, our ... Read More
We upgraded our 2 rooms to balcony; NCL put us on different floors quite far from one another. We have 3 kids 10 and 9, so it wasted a lot of time going between the 2 rooms. Our room person was just O.K., did the minimal functions, our kids attendant did better considering our kids were messy and our boy did have a few accidents wetting the bed. As far as the food, the buffet was great, way better than Carnivals. The seating in the buffet restaurant is way better too, with enough space to be comfy in. The main dining restaurant was poor as they actually forgot about us after our apps; we left after 45 min of waiting for the main course. Carnival has Guys restaurant and a Taco type restaurant which we loved both; Bliss did not have these free options, but should in our opinion. Carnival tops the Bliss for kids and us when it comes to entertainment. We went on the go carts once, the kids had to ride with us. The main issues were that the guy you see to get on was giving guests a hard time. He told us that our card was declined and to see customer service, which C.S. said our cards were fine. When we went back he was telling another customer the same story. That customer persisted and eventually the attendant said his card now worked. I don't know why he was doing this but the next day he told us the same thing, we just left and immediately went to laser tag and our card worked fine. Also on the go carts they seem to over control your experience and continually slow down the carts remotely. As far as the night time bands, I know preference is part of it, but Carnivals options were much more palatable to the ears. Carnival seemed much more upbeat at night whereas the Bliss seemed low energy with little to do. The worst part of our cruise was that 6 out of the 7 nights they shut down the spice bar area and stage for a private function. Just so happens we smoke, and that is the smoking area. We were moved upstairs with few ash trays and no bar. It did not seem right that we paid full fare and were not provided with areas we paid for. In all if your a family with kids I would recommend Carnival Cruise Lines, unless you want a real laid back sleepy experience where the vibe is not family oriented. Read Less
1 Helpful Vote
Sail Date: March 2019
This was our first cruise of this size and it was great! We traveled with our 2 kids and in-laws and everything went very well. Below are my thoughts: Pros: - The balcony statement room had more storage than we anticipated. - The ... Read More
This was our first cruise of this size and it was great! We traveled with our 2 kids and in-laws and everything went very well. Below are my thoughts: Pros: - The balcony statement room had more storage than we anticipated. - The food in the main and speciality dining areas was wonderful with good portions. - With the exception of the pool area and breakfast buffet, you didn't notice cruising with 4,000 of your closest friends. - Lots of activity options on-board. - We felt safe with our kids being on their own. - Our kids loved the go-carts and arcade. - Getting on and off the ship at all ports was a breeze. - The ship itself was beautiful. Cons: - For extras like the go-carts, laser tag, arcade, etc. (primarily the kid activities), we felt nickle and dimed but we anticipated this in advance. The laser tag was just ok...would do something differently with that area or offer longer play time. - The service in Taste and Savor was very slow; we had the best service in the Manhattan Room (with the exception of dessert). - LOTS of partying going on around the pool so my kids got an eyeful at times. Not sure if this was because it was a spring break crowd or a smaller pool area. We weren't sure what to expect with a ship this size and we were delightfully surprised. It was a wonderful experience and something we'd consider again. Read Less
1 Helpful Vote
Sail Date: March 2019
I cruise very 6 months or so and am addicted to it. NCL's Bliss is extraordinary. My favorite ship is still the Escape but Bliss is gorgeous. NCL's restaurants are fantastic and while I really am not a fan of the buffet, ... Read More
I cruise very 6 months or so and am addicted to it. NCL's Bliss is extraordinary. My favorite ship is still the Escape but Bliss is gorgeous. NCL's restaurants are fantastic and while I really am not a fan of the buffet, Bliss' buffet was phenomenal. The new observation lounge is beautiful and an excellent place to have a snack and drink in the morning. It is so beautiful - - it's surreal. The cruise director Silas was fantastic - - he and his team were entertaining and professional. The nice thing about Bliss - - - it didn't have that smoke smell in the casino area for some reason. That was nice! I do not recommend the spa - - they are nice but extremely pushy. I am on vacation and for some reason I always feel like I'm on a used car lot getting pressured into the deal of they day when I go to the spa on any of the NCL ships. Read Less
Sail Date: March 2019
Truly had the most relaxing and amazing time aboard the Norwegian Bliss. I've done two carnival cruised before, This was my first Norwegian. In my opinion the Blew carnival out of the water. The staff was energetic, polite and ... Read More
Truly had the most relaxing and amazing time aboard the Norwegian Bliss. I've done two carnival cruised before, This was my first Norwegian. In my opinion the Blew carnival out of the water. The staff was energetic, polite and personable. The decor was breathtaking. My favorite spot on the Bliss was the "Observation Lounge" it was so peaceful and the veiws of the ocean or ports were breathtaking. The food on the ship was spectacular and never dissapointed. I ate 6 times a day, Haha. The ship also had a lot of entertainment options from games in the atrium, to pool and deck parties. Don't even get me started on the spectacular showing of the Jersey Boys! That cast could have been on Broadway! You could have never left the boat and been completely content with your vacation. As with everything there is always room for improvement. My few complaints would be that the Karaoke had minimal to no good selections. They had nothing from this decade and its like they took the bottom 4 songs off of mediocre albums. And lastly, the manhatten room both times was a bad experience, The first time we tried it the table was not clean, dirty plates were left and they expected us to eat off of them and were rude when asked to switch them out for new ones, Our second experience the waiters brought out wrong foods and never refilled our drinks.ect. he was probably the least frienly crew member we had come accross. To end on positives. The overall vacation was one of the best my family and I have taken. The freestyle cruising was so relaxed and the photographers captured amazing moments. We were celebrating my sisters sweet 16. And the last night managment was surveying in the Savor restraunt. They saw her sash and talked with us very thoroughly about our cruise experience. They asked for our cabin number and surprised her with decorations and a delicious Birthday Cake. We were stunned and feel that we would not receive such thoughtful and amazing treatment aboard any other cruise line. I had such a blast I literally left the ship planning our next cruise with norwegian! Id like to thank the amazing staff and crew for such a well rounded relaxing and amazing experience. Read Less
3 Helpful Votes
Sail Date: March 2019
Great food and Entertainment. Loved this ship! Loved the freedom of this ship and all the staff was friendly and took great care off their guests. Loved the game shows and Jersey boys rocked. The Cruise director and assistant cruise ... Read More
Great food and Entertainment. Loved this ship! Loved the freedom of this ship and all the staff was friendly and took great care off their guests. Loved the game shows and Jersey boys rocked. The Cruise director and assistant cruise director or fantastic! I will be traveling with this cruise again. The boat was beautiful!! We visited beautiful islands , oceans and the shore excursations were so much fun. The crew made you feel part of the ship. Loved the observation room and the waterfront very much. Loved the Gelato as well. Only thing maybe to fix are the chairs in the atrim. Low backs and hard to sit in but still overall a great ship. I would recommend this line to anyone. Loved the hot tubes too. Was cool to sit in them and look out at the ocean. Ship was smooth on the water no issues with walking or moving about. Loved my time on this ship. Read Less
Sail Date: March 2019
We booked this cruise about 1 year ago, paid a lot for 5 rooms and kept getting invites to bid for upgrades, meanwhile on other lines they typically upgrade at no costs, needless to say we ended up on the 5th floor paying for an ocean view ... Read More
We booked this cruise about 1 year ago, paid a lot for 5 rooms and kept getting invites to bid for upgrades, meanwhile on other lines they typically upgrade at no costs, needless to say we ended up on the 5th floor paying for an ocean view what the balconies costs, that wasn’t the biggest issue if you do not pay even much more to upgrade to the haven which is actually floors that are private that include a large pool, including a lap pool 4 large hot tubs a restaurant and a beach club, this space taken out of the ship makes this ship severely crowded and hardly anyone was using the havens private facilities. Impossible to get a lounge chair at the crowded adult pool every day. Food was good but service was average, At Cagneys they sat us in the bar and fed us dry filet mignons that we’re prepared, this was our third ncl cruise so we know the key differences. The ship Oversold the escursions, we know it would be a busy week but on larger ships are manageable but not when the space is limited by the poor architecture designed to separate guest this does not work and we paid way too much money to feel like second class citizens. We know there are suites and clubs that can be restricted but not 1/4 of the ship which took away from our experience and many others we get left with average service and overcrowding, this was our least favorite cruise out of 25 Read Less
Sail Date: March 2019
Boarding and Vibe beach club passes: We were novices to NCL so didn’t know what to expect. We knew the ship was sold out. Also none of our upgrade requests were accepted so we knew ship would be crowded. I had read about the Vibe and we ... Read More
Boarding and Vibe beach club passes: We were novices to NCL so didn’t know what to expect. We knew the ship was sold out. Also none of our upgrade requests were accepted so we knew ship would be crowded. I had read about the Vibe and we decided to try to get passes. The Vibe is a private deck area with a dedicated bar, snacks, hot tubs and cabanas. There are also dedicated attendants. We knew the pool decks would be insanely crowded as this week is spring break for a number of groups. So we decided to try for the Vibe at 200$ per person. We were not provided a boarding time at on-line check in time. But we had heard that was irrelevant and so getting a Vibe pass would be all related to ones time getting on the ship and getting a low group boarding number. Thus we did not use ship transfers and arrived to the terminal on our own early. We showed up at 9. Everyone there was pretty much doing the same thing. I’d say there were about 20 people in front of us. People were “well behaved” lol until security. Then it was a mad dash- we tried to check in as quickly as possible then ran up the escalator to get our boarding number. The agent gave us one of 2 remaining boarding group 1 cards. From there a line formed early on to wait for boarding even though boarding would not be until 11. People were pushing and shoving to be closest to the boarding door. The security guard moved everyone away from that door, and then people were upset since they had been lining up. Security guard threatened to call police. People moved back. I noticed a family who was not group 1 boarding tried to board with group 1. Etc etc it was chaotic. Then - the doors opened. There was an almost stampede. People ran to guest services. We were among the first and were told Vibe sold out. But then we hung around there a bit and a couple of people changed their minds so we got in by the skin of our teeth. The Bliss is a bit of a problem for vibe as this ship was built for Alaska. So the outdoor deck size is less of an issue for an Alaskan cruise. But for the Caribbean??? Smaller deck space meant that there were only 80 vibe spaces available. And I’m pretty sure one “representative” per group meant that one person could buy a bunch of passes. I think passes should be capped at 4 per individual but that’s not what happened. On top of it, Haven guests could already buy these passes before non Haven guests boarded and they did (based on what we saw.) The vibe itself is really nice. There are 6-7 cabanas and pool chaises laid out in 2’s. There’s a private hot tub and bar. There’s a limited menu and they bring around fresh drinks and fruit skewers. It’s very similar to the private Haven area (it’s actually immediately adjacent but there’s a door for Haven access which remains closed) except they have a white terry cloth covers on the chairs in the Haven. Price was 209 per person each for a lounge chair and 489 for a cabana for 2. The waiters kept key cards upon entry. At one point there were about 9-10 Green key cards (identify Haven guest) versus my orange card as a minisuite guest. Haven guests do get priority boarding so simply needed to ask for vibe passes upon boarding. I’m not sure I agree with that as they have their own private area. But that’s what happened. Also I’m not sure if loyalty status with Norwegian would provide a green key card. Mike from the Vibe was excellent and took care of us very well. Rooms: we had a mid-ship mini suite for 2. I honestly found the room rather small. Balcony also small. Rooms modern and had the necessities. Bathroom was nice and had shampoo plus conditioner (2 in 1) so glad I brought my own conditioner. We were on deck 11, 3 floors above the waterfront (outdoor promenade). The waterfront is noisy at night so we could not leave our balcony door open until after 11 or so at night. Dining: Day 1- Manhattan. We booked a reserved time for all dinners given the sold out status. From what I saw we were wise. Not sure how “any time” dining works on a sold out ship. Lots of people were waiting to be seated for dinner. So book a time and go.... or not go but probably a better idea to at least have a booked time in my opinion. Day 1: embarkation. We booked manhattan dining room (complimentary) and food was pretty good. Service also good. We also ate at the garden cafe for lunch which was good and we especially liked the Indian food and rotisserie chicken. Day 2: at sea. Booked le Bistro specialty restaurant. This restaurant has an upcharge but 3 specialty restaurants were included with our booking. I found the servers a bit uptight. When we entered they would not seat us unless everyone was there. My daughter was a bit late so they were only going to seat us if we gave up her place. Eventually they relaxed and said they’d seat us, but at a table without any view. They then sat us at a good table and we had a very nice meal. Again, like embarkation, it took a bit of work and persistence. Day 3: at sea. Los Lobos - mexican specialty restaurant for upcharge- this was a group event, so not sure if it was the regular menu. It was very good as well and excellent service. Thanks to Karl who went above and beyond. We write out cards to thank him. Day 4: st Thomas- always an excellent port stop. Great shopping and sightseeing. la Cucina Italian specialty restaurant for upcharge (again included with our booking). This was excellent. Really really good. Service started off rocky as they were trying to rush us but once we established that wasn’t going to happen we had an excellent meal. We met the chefs who were very kind. And this restaurant has an outdoor patio on the waterfront (deck 8) so we ate outside, and we were able to watch as the ship was departing St Thomas port. Beautiful sunset. Just a wonderful setting. Day 5: Tortola. This island was very primitive and it seemed in the middle of no where, and that not much was there. There was a huge cost to go to the beach. 50$ return US for 2- but we paid it. The place was devastated by the hurricane and there were still upended yachts in the waters that had not been claimed. 2 cruise ships a day go to Tortola. The beach was perfect but I would have preferred a different port. Taste dining room for supper was really delicious. Shrimp dish had 6 huge tiger shrimp and the beef short rib was really nice too. Jersey boys show- was surprisingly good. Was 2 hours long and was much better than I expected. Day 6: at sea. Taste dining room for lunch was lovely. They had very nice selections and yummy peanut butter cheesecake. Dinner at Manhattan restaurant was very good once again. Day 7: Nassau and Cagney Steakhouse There were 5 ships in Nassau so it was very chaotic getting off the ship. Line to return to ship was also long. Cagney was really really good. Excellent meal for main courses. Desserts were not so great. Re: specialty dining. We did not see the communication to book these in advance to avoid disappointment. By the time we knew we were supposed to book it was very difficult getting reservations. At guest services on arrival, there were restaurant representatives that booked at the dining. And unlike online, all the restaurants, laser tag the go karts could be reserved. With the ship at capacity it was definitely a good idea to reserve immediately on boarding to avoid disappointment. There are people who were upset with not being quick enough. We were able to move around reservations once on board but this required immediate attention. Reservations were otherwise filled for the week except for Los Lobos. The spa - is beautiful. The view of ocean is gorgeous and the pools are unreal- like being in the ocean. Based on Turkish baths. There is one hot tub like area where there is a honest to goodness tide and sound of the ocean. Water rises and falls and pulls you along with it. Just beautiful. Highly recommend getting a weekly pass for about 225$. On board a daily pass is 60$ so it makes more sense to buy the weekly pass in advance. We went every night at around 8 pm. Not crowded at all then. Such a relaxing area at the front of the ship with full views and floor to ceiling windows. Observation lounge- deck 15. Not to be missed. It’s absolutely a stunning place for coffee, snacks, or a drink from their bar in the evening. Gorgeous room! Staff on Norwegian by in large very very good. Most greeted us only with smiles. You do feel on this ship that you are being constantly charged - so you need to be careful with what you’re charging etc, Norwegian has lots to offer for kids (water park) and entertainment. So that’s good. But at capacity it would be very difficult to find ones own space without the Vibe Beach club pass. My kids loved the laser tag and I did go karting once and wish that I hadn’t!! It’s not for those who don’t want to race. I did the inner tube water slide once which was great. Did not do the drop water slide one. Internet on board- unlimited did work, but there were limits on browsing and attachments. I messaging for iPhones worked. Could not otherwise text. We didn’t know about the 9.95 messaging service that you could do through the Norwegian App and had we know that definitely would have used that service. Overall: very good cruise. Now that I understand how Norwegian works I would do a few things differently the next time and try and cruise off peak. Read Less
1 Helpful Vote
Sail Date: March 2019
Our cruise started out in Miami and we were all very excited for our trip go begin. We managed to find a the beautiful water front deck on floor 8 and looked out over the back of the boat as it pulled out of port. This became a bit of a ... Read More
Our cruise started out in Miami and we were all very excited for our trip go begin. We managed to find a the beautiful water front deck on floor 8 and looked out over the back of the boat as it pulled out of port. This became a bit of a tradition as we would go watch the amazing views from that deck every time we left a port. The next thing we did after that was grab something to eat. Our first experience of food on the Bliss was at the garden Cafe which was a buffet style restaurant. The food there was as a good as you can expect for a buffet like that on a cruise ship, but it was still not amazing and the menu never changed except for the deserts they offered. From then on we mostly ate at the other restaurants unless all we wanted was a quick snack. The other complimentary dining we ate at was the Manhattan and Taste/Savour. They were all very good. We also ate a a few of the specialty restaurants such as the Cuccina and Los Lobos. They cost extra but the food was delicious and it was well worth it. The pool deck itself was a bit underwhelming. The pools were not very large and it was hard to find lounge chairs to sit on. There was a small water park the child in our group seemed to enjoy, but the slideboptions were not great for someone a bit older. There was a tube waterslide which was again more child friendly. The over the water slide should have been more thrilling but there is a part where the slide goes back up, and anyone who is smaller such as myself will be unable to generate enough force to get back up and get stuck. Luckily they anticipated this problem and had a hatch I could crawl out of so I wasn’t really that stuck, but it was a bit disappointing, and anyone who hadn’t known about the hatches previously or is claustrophobic might get a bit panicked. The go karting and laser tag was a lot of fun, but cost extra. They also had a small mini putt course and ping pong tables available to you for free. There was a lot of great entertainment on the cruise. The shows we went to, jersey boys and Havana we very well done. They did movies on the deck at night, as well as dance parties. They hosted game shows on deck 6 and so many other great activities. A personal favourite of mine was the towel animal folding seminar. As long as you were paying attention to what was happening on the cruise there was always something to do. The crew on the boat was absolutely amazing. They went above and beyond to make sure you were happy. They were always smiling, friendly and incredibly kind. 11/10 for them. No particularl example comes to mind because every encounter with the crew was a positive one. We didn’t partake in any of the cruise organized excursions on shore, but we didn’t have to. Even just wandering around the islands and figuring things out on our one was a lot of fun. Getting on and off the boat was a very easy process so long as you avoided the peak times. Because we didn’t do any of the official excursions we were able to take our time at breakfast and then exit the boat when the lines were shorter. We were off the boat in a minute. Renetering the boat was equally as pleasant. There was water and wet clothes waiting for us before we entered the boat and the security to get back on was efficient and took almost no time. The teens club (I’m 17) was not great. There was a small dance floor, but when I went no one seemed to want to dance. I ended up just talking to the two friends I already knew and we ditched the club to go outside instead. I didn’t go back. This probably had more to do with the other teens on the boat then the club though. The splash academy for slightly older children aged 5-12 or something seemed to have a better program. The small girl we went with loved and always wanted to go back in the evening. My favourite spots on the boat we definitely the previously mentioned outdoor deck on floor 8 and the observation lounge. Both were just very calm peaceful places were you could relax and look over the beautiful ocean something I very much loved doing. Everywhere in the boat was beautiful, even our cabin (though it felt a tad bit small) and I could have spent the entire cruise just exploring the magnificent ship. Overall the cruise was an amazing time and I would definitely go on a NCL cruise again. Read Less
1 Helpful Vote
Sail Date: March 2019
We are a family of four from Montreal Canada, and have been cruising for over 25 years now. We have cruised on NCL ships three times previously. Let me preface this by saying that this is from a personal perspective. You may experience ... Read More
We are a family of four from Montreal Canada, and have been cruising for over 25 years now. We have cruised on NCL ships three times previously. Let me preface this by saying that this is from a personal perspective. You may experience things differently, depending on what you want to get from your cruise experience. EMBARKATION was a breeze. We arrived at 1pm and were onboard at 1:20pm. No crowds, no waiting. Perfection. OUR CABIN was as expected, and ready for us. We had cabin 9700, a “cruise ship secret” (there are only 5 of this type of cabin on the ship). The room was enormous, easily more than DOUBLE the size of a standard (more expensive) balcony cabin. There were two sinks and a bathtub in the bathroom, and tons of space for our teenagers to spread out in. Lots of AC and USB plugs scattered around, and TONS of closet and storage space. Category was Large Outside, category O1. No balcony, but who cares? We had a large round window facing the bow of the ship. Perfect score on the cabin as well. The drawback? - a very long walk to everything on the ship except for the buffet and the theatre. THE FOOD: NCL did their usual excellent job in the buffet. Everything was consistently fresh and tons of choice for lunch. Lots of tasty food, and the Prime Rib is a standout, simply because they will grill it for you on request. This is the absolute BEST! Dinner selections in the buffet were scaled back significantly though, so were a bit disappointing. Half the counters were closed. The dining rooms were a different story: mediocre dishes served on the cold side, by wait staff that lacked polish. Nothing really stood out as noteworthy. However, it was the specialty (for fee) restaurants that totally dropped the ball for us. We had Teppanyaki and Cagney’s for dinner and Margaritaville for lunch. All failed miserably. Teppanyaki seated us at a huge table, where the chef had to serve 15 people… For those in the know, most Japanese steakhouses have their chefs cooking for 6-8 patrons maximum. As a result, dinner was long, and somewhat cold, with long pauses in between servings. The chef forgot a lot of orders, and had to be reminded. Cagney’s was a complete mess. The steaks were fine, but the sides, and what they call “sauce” for the steaks were a complete fail. The “House” steak sauce was just HP Sauce in disguise. Wait service was somewhat inattentive here as well. Margaritaville served an excellent nachos plate, but the Margarita I got was not served in the proper glassware (a highball), and the rest of the food was just ok. Not at all worth the upcharge, and no wonder it was always deserted. ENTERTAINMENT AND SHOWS: It was 2:30pm or so before we could start looking at booking our entertainment on the TV in our cabin, and the Comedy shows, and Prohibition the Musical, were fully booked by then. NCL needs to fix this. I don’t want to spend my first hours on a ship booking my entertainment. Maybe make them available prior to the sail date, online. Laser Tag was also fully booked, so my kids were disappointed. We did manage to book the Go-Karts though, which turned out to be pretty cool. My wife went to see Havana! And said it was just ok (and she loves those type of shows). However, the Jersey Boys were, in a word; spectacular. The cast received a well-deserved 5-minute standing ovation at the end. The comedy shows we managed to sneak into at the last minute were average. All-in-all, NCL needs to schedule MORE shows, if the venues are so small, and demand is so large. BEVERAGE SERVICE: Waiters were inattentive, for the most part. They circulated in the wrong directions (back to the front), and needed to pay more attention, maybe face the clients more. I waved, I stood, to no avail. When I finally got a hold of a server, then it took 30 minutes for them to return with my drink (and my room card, or else I would have just left). I guess that’s how they keep the clients from leaving: take their room cards hostage. Beverage service by the pool was equally spotty, and the servings in plastic cups were a complete joke. But I guess that’s to keep the drunks from tossing the glassware around. Safety first…. BEVERAGE QUALITY: My go-to drink while cruising is the classic Mai Tai, and I ordered several on the Bliss. They ranged from excellent to totally spit-worthy. NCL needs some more training on basic drink assembly, and consistency from bar to bar. If I’m paying $11.99 for a drink, it had BETTER be good. And from ANY bar on the ship, for that matter. THE ULTIMATE BEVERAGE PACKAGE: Here was the single biggest problem with this cruise: passengers were blind stinking drunk. All the time. And not just a few. As the day, and evening wore on, the staggering and obnoxious behaviour got worse and worse. It was borderline disgusting. Drunks were literally falling into elevators when the doors opened, sometimes caught by those inside, sometimes not. The Local Bar was the hangout of choice, and often the events in the atrium below were drowned out by obnoxious drunks bellowing at the top of their lungs at the bar, egged on by the service staff, who banged metal plates repeatedly in an equally-annoying manner. A quick bite at The Local restaurant was also quite unpleasant by consequence. Some passengers were clearly over-served, and the vomit in the passageways on a completely calm, waveless night was beyond unnecessary. I have NEVER seen a more active ship’s security staff as on the Bliss. If this is the “future” of cruising, then the shine of a very nice ship just got sucked down a very loud cruise ship toilet. They need to go back to the charge-for-drink system, which seemed to control passenger comportment on cruises for the last 25 years. However, the current NCL TV advertising only screams FREE BOOZE!!! “Feel Free” to get hammered!!! Hallelujah!!!! Not good. I guess a few more drunks have to fall off their ships…. And I suppose I will choose my next cruise with this fact firmly in mind. I don’t know why this ship is marketed with all the “family” stuff (Laser Tag, water slides and Karts, etc) and then they decide to go All-Inclusive. It’s just completely contradictory to a family-friendly atmosphere. However, if you want to get drunk for cheap, then this is definitely the ship for you! DISEMBARKATION was as tedious as embarkation was a breeze. Being less-desirable foreigners, we had to wait in the extra long line-up. Always a joy. We lined up at 9:15am and were off the ship at 10am CONCLUSION: This was an average cruise overall (WAY better than our abysmal first time on MSC last year) but it could have been so much better. The potential is there. The fellow passengers make or break the cruise experience for us, and the drinking was way out-of-control on this ship. NCL also needs to fix their sub-par specialty restaurants, and markedly improve their dining room food quality. We will be considering other lines for our next cruise, as a result. Read Less
Sail Date: March 2019
We joined a group of friends that were already booked on this cruise so we didn’t really choose. Let me say that they made the right choice! As far as bang for your buck goes, this ship has it all. Great for families as well as adults ... Read More
We joined a group of friends that were already booked on this cruise so we didn’t really choose. Let me say that they made the right choice! As far as bang for your buck goes, this ship has it all. Great for families as well as adults with plenty to do for everyone. We had the ultimate beverage package so there really were no extras unless you do some of the specialty dining. Specialty dining was nice but not necessary as the food in the dining rooms was phenomenal as was the staff all over the ship. The go carts and laser tag are extra but reasonably priced and both were surprisingly fun. Yes the pool area can get crowded on sea days but it was bearable and, somewhat, enjoyable. There is stuff going on all over the ship to keep the crowds spread out so you don’t really feel that there are 4000 plus passengers on board. The boarding and disembarking of the ship is done with fluidity. I would really recommend this ship to anyone looking to have a ball on a budget....relatively speaking. Read Less
Sail Date: March 2019
It was our first time on a cruise... we had a blast! our plane had a delay but the crue member waited for us before leaving... they welcome's us at the airport to make sure we were safe and arrived. We appreciated it!! We loved ... Read More
It was our first time on a cruise... we had a blast! our plane had a delay but the crue member waited for us before leaving... they welcome's us at the airport to make sure we were safe and arrived. We appreciated it!! We loved our cabin. It was awesome with the balcony and the king size bed... we slept like babys! the dining spaces were perfect with a great variety of food. It was excellent and so tasty! the Garden café was clean and places for everyone. the "à la carte" restaurants was great to. the culinary experience was really great. Every night we had party's with great music and entertainment from the crue members! We loved to go on shore excursion and beaches... everyday had something special to explore on the ship and on the islands. we did carting and laser tag and it was very fun to! we laugh a lot on the water slides even if we're adults. thanks for everything!! Read Less
4 Helpful Votes
Sail Date: August 2018
We chose the Bliss because of all the amazing videos we saw and everything we heard from our travel agent. I will start with the positives: - If you're a single or older couple with no kids, this cruise MAY be for you - Good ... Read More
We chose the Bliss because of all the amazing videos we saw and everything we heard from our travel agent. I will start with the positives: - If you're a single or older couple with no kids, this cruise MAY be for you - Good options for entertainment - Paid/ upcharge restaurants were definitely better than included ones - Alaska ports made the trip worthwhile Now, for the things we do not like and why we will never choose Norweigan again: - Maybe because the Bliss is so new, this could explain the utter lack of organization of the staff - Food at Buffet, Taste/Savor (same food) and Manhattan was very mediocre (at best) with no place to sit in the buffet restaurant - Our room (10-154) had a horrible banging/knocking in the walls and for 3 straight nights I go ZERO sleep, for a vacation it was unbearable - The spa passes were pointless and way over priced (again with kids, it's very difficult to coordinate since the kids clubs closes for 2 hours chucks all through the day) - The arcade and bowling machines will charge you repeatedly whether you used/ played the machine or not (and the way we were treated when we brought up an extra $6 charge was atrocious...) -Staff on cruise aren't empowered to do anything. So, if you have issues you have to write a complaint post cruise and they say it takes up to 15 business days to get a response - The app is trash and they charge you $9.95 per person to use it - Most things were constantly closed down (laser tag, mini golf and race track) which attracted us in the first place - Most things on ship are an extra cost so it's a constant nickel and diming vacation - Not a lot of family friendly activities - Havanah was just awful (as you will see in every other review) but there was really no need for the actors to light up real cigarettes in Jersey Boys (it was disgusting and made the whole theater smell) - The common spaces like the observation area are ALWAYS packed and people put their gross feet on the furniture and no rules are enforced. NOTE: We had a balcony but if you get an inside cabin it will be very hard for you to find a "common space" to relax and enjoy when there is anything to see outside - No drawers/ clothing space for fmaily with kids (if you're just 2 people, I imagine the closet space would be fine - The worst traffic flow I've ever seen on a ship. Elevators are always packed and no one wants to make space for new people (so you will be climbing 5-10 flights of stairs all the time to get where you need to go) - Captain decided to not go to the glacier which was a huge selling point for us. Given all the equipment they have on board it was more of an issues of not “wanting” to rather that not being able to. Why not save their gas and effort, right? We literally turned around. Overall, this is a cruise where the food is bad, few options for families, the staff is not empowered to make anything right which means absolute HORRIBLE or non-existent customer service, over-crowded ship with poorly planned traffic flow, this was not a vacation this was a total disappointment. As with anything, we have each other so spending time together was the best part but I would not waste money with Norweigan (they appear economical but after being charged for EVERY SINGLE THING) they are way more pricey. I will be booking with Disney Cruise from now on until kids are older (they have exquisite food, service and pretty much everything is outstanding). Read Less
3 Helpful Votes
Sail Date: June 2018
This is the best boat I have ever been on. I have always traveled in luxary in Celebruty cruises but this beat all of them. There sanitary in the is boat is ten times best. The do not let you eat unless u put hand sanitizer or was your ... Read More
This is the best boat I have ever been on. I have always traveled in luxary in Celebruty cruises but this beat all of them. There sanitary in the is boat is ten times best. The do not let you eat unless u put hand sanitizer or was your hands. The staff is very kind and is the best. They are very kind. This cruise also have a lot of kids things to go cart racing and laser tag. This boat also is very nice. The only thing is the boat does not have great entertainment in the theater but the game shows are first class. All of the game shows are all in the atrium and I reccomend all of you that are interested on this cruise to look at one of the game shows. Best cruise ever!!! Everbody come join the happy family here in the norwegian bliss. Read Less
2 Helpful Votes
Sail Date: May 2018
Omg where to start? Every detail on this ship is handcrafted awesomeness! We had a balcony room, so we had fantastic ocean views anytime, but when your in on the interior you could totally forget you were on a boat at all! A floating ... Read More
Omg where to start? Every detail on this ship is handcrafted awesomeness! We had a balcony room, so we had fantastic ocean views anytime, but when your in on the interior you could totally forget you were on a boat at all! A floating resort, it had so many options for dining, all of which were delicious! And a mega list of all the activities (for all ages!)that were going on was delivered every evening so you could plan what you wanted to do! The service was great! So polite, and there for anything you might need! Everything was super clean, and even though we were close to fully booked it didn't really feel crowded, a major plus for us! Over all best cruise I ever had! Definitly booking with them again! Oh and the best cheesecake I ever had was at Taste or Savor, (imagine peanut butter cup crumbles, with a fluffy cloud of delight on top!) and I have eaten a lot of cheesecake in my lifetime! The excursion list was great, would have like more time in Tikal, but they treated us like royalty the whole way on every branch of that excursion! Definitly reccomend the Las Caletas Hideaway for anyone who is a fan of luxury beach services, awesome food, great beach, fancy hammocks and great landscaping! Plus it was owned by the man who played Gandalf, from Lord of the Rings,so really in my mind it was Gandalf's Hideaway, pure awesomeness! Read Less
Norwegian Bliss Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 4.5 3.9
Entertainment 4.0 3.9
Public Rooms 4.5 4.1
Fitness Recreation 4.5 3.8
Family 3.5 3.8
Shore Excursion 4.0 3.7
Enrichment 4.0 3.5
Service 4.5 4.1
Value For Money 3.5 3.5

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