3 Helpful Votes
Sail Date: August 2019
My wife and I just returned from this Alaskan Cruise in late August. We both have mixed reviews. There is a lot to like about this ship - it's new, it's clean, it's got a wonderful spa and thermal area! We also paid the ... Read More
My wife and I just returned from this Alaskan Cruise in late August. We both have mixed reviews. There is a lot to like about this ship - it's new, it's clean, it's got a wonderful spa and thermal area! We also paid the premium rate to stay in the VIP section called the Haven. Definitely worth the extra $$. The Haven has it's own dining room with excellent dinner and breakfast and ok lunch. You also have your own indoor pool area and outdoor sun deck with hot tub, which we used a lot. The Haven guests have their own separate observation room, consierge desk and bar area. You also get special access when getting on and off the ship using the crew elevators so you can really avoid the big crowds that are in the general population onboard. So, if you're going to do this boat, I highly recommend the Haven experience...otherwise this is a very very crowded ship. In terms of excursions, we did the Mendenhall Glacier and whale watch which I rate a 7 of 10, we also did the helicopter, hike and train glacier experience in Skagway which i rate a 8/10, if you are in shape for the hike of 6 miles. We saw the Jersey Boys show and it was excellent but it only played for two nights and the rest of the trip was void of any really good entertainment. We both had massages at the spa and were very pleased, but the best part of the spa is the (extra charge $) Thermal suite which was never too crowded and had a wonderful sauna, steam room, salt room, and pretty cool massaging pool area. Besides the Haven restaurant, we ate a several specialty dining places including the seafood restaurant (excellent), the steak house (very good) and the french restaurant (excellent dover sole). But there arent many restaurants that are always open on this ship, so we had to do the garden buffet once or twice just to get some late lunch and it is a massive food trough. As far as the schedule, there is a whole lot of onboard ship time on this cruise. And with a lack of activities and entertainment, you can get bored. One stop in Victoria was at 8pm at night, for only 2.5 hours! Ketchikan was only half day and it took 48 hours from getting on the ship to getting off at the first port in Juneau. So the negatives are the crowd size, elevator wait times, the lack of activities and entertainment and limited port times. The positives mostly are due to the Haven experience we had. Alaska is wonderful and so beautiful! Read Less
2 Helpful Votes
Sail Date: August 2019
came along as a group of 25. wish we had chosen either another ship or different time of year to sail. my least favorite of all cruises i have been on. second cruise to alaska. suffice it to say, i am not a megaship kind of cruiser. ... Read More
came along as a group of 25. wish we had chosen either another ship or different time of year to sail. my least favorite of all cruises i have been on. second cruise to alaska. suffice it to say, i am not a megaship kind of cruiser. breakfast in the buffet? good luck finding a table. dinner at the buffet? good luck finding a table. oh...and reserve everything beforehand. everything. i am not that kind of planner...if you are, you are a good fit for this ship. while it is perhaps well suited for others, the layout of the ship with all activities taking place in the atrium is not my cup of tea. you cannot hear anything at the guest services or excursion desk if you are trying to get info. too loud from the game shows and other stuff going on. the plus side is everything you might want to do is very centralized on decks 6, 7 and 8. smallest mini suite cabin i have ever had and most expensive cruise i have ever taken. seriously not worth what i spent. the ports are beautiful, but owing to a medical emergency the night before, our time in ketchikan was cut to about 3 hrs . good thing we had been there before and knew exactly where we wanted to go. elevators had quite the wait. disembarkation was one of the worst experiences if not THE worst of any ship i have sailed. 1.5 hrs just off the thing, never mind the almost 1hr wait for our bus transfer to the airport. can't help that...the traffic in seattle is a cluster you know what on cruise days. choose another port to sail from...seriously...if you are not big on being patient. will i sail her again? nope. will i sail any megaship again? nope. Read Less
1 Helpful Vote
Sail Date: August 2019
we just returned from our cruise with ncl bliss. i just wanted to say if you use a mobility scooter and are concerned about getting around with the scooter in ketchikan, juneau, skagway or victoria dont be. we traveled to these ports. my ... Read More
we just returned from our cruise with ncl bliss. i just wanted to say if you use a mobility scooter and are concerned about getting around with the scooter in ketchikan, juneau, skagway or victoria dont be. we traveled to these ports. my husband and granddaughter went their own way and i was by myself with the scooter. ketchikan i took myself up to creek street and while i didnt see salmon there i walked up a street on the left followed the stream up and the salmon. went way up past where all the people were and there they were thousands of salmon. wonderful site! in skagway i took the ocean raft wildlife adventure. these ladies went out of their way to make sure i was able to walk (which i couldnt) and brought the bus where they could. in juneau i went to mendenhall glacier. the bus drivers took the scooter and put it under the bus. scooters MUST BE FOLDABLE. otherwise they will not take you. went out 2 miles to nugget falls. wonderful site. great photos. i probably could have done the helicopter and raft excursion but im afraid of heights. went thru the towns w/o any problem including the wood slated walkways. there is nothing to fear but fear itself. so give it a try. you didnt spend all that money to sit on the ship. enjoy! as for ncl bliss itself. i cannot say enough about the service or accommodations on this ship. i saw a waiter go over to a man and cut up his meat. even though this person was with his family and his wife was sitting right next to him. staff at the buffet would ask if i needed a table or if they could get something for me because i was in the scooter. they would ask if i needed assistance with an elevator. embarkation was wonderful. disembarkation in victoria was a bit annoying but then again the staff/crew handled it the best they could and even brought me down a "secret" elevator. the food was great. entertainment at all levels was wonderful. a cruise is what you make of it. we sat quietly in the observation deck reading & playing a game or two. we went to the comics and different bands, and saw havana and jersey boys, played bingo and daily games. its certainly what you make of it. sit like a bump on a log and you'll not enjoy yourself. i have been on other cruises. ncl was by far the best we have been on. a shout out to the maitre d in manhattan who made sure i had my cappuccino in a glass. even though he gave me his card, im sorry i misplaced it. my only complaint was at seattle airport. SMS & Sons Int'l. i did not pick up my luggage at the airport to board flight to nyc. jason who is the 'DIRECTOR' was a rude, nasty, arrogant person. even if i was wrong, he deals w/the public and should be able to control himself, which he cannot. how SMS has this person working for them amazes me and is a loose cannon. cant tell me i am the only one who left their luggage and he tells me 'the fact that you left your luggage @ the airport tells me something about you." i was furious w/this comment and made him know it. glad i spoke w/him after the cruise as he did not ruin it. but management should certainly pay attention to him. Read Less
Sail Date: July 2019
Seven days on the Round trip Seattle to Alaska , inside passage! numerous activities for grandchildren, They loved the Go Karts, waterslides, variety of food options. The Haven for us. We loved unlimited bar, 24 hour butler, Private ... Read More
Seven days on the Round trip Seattle to Alaska , inside passage! numerous activities for grandchildren, They loved the Go Karts, waterslides, variety of food options. The Haven for us. We loved unlimited bar, 24 hour butler, Private escort to excursions, embarkation and disembarking. Food.was amazing! Haven restaurant had beautiful presentation and service was impeccable. The kids loved the waffles. We enjoyed eggs Benedict and the smoked salmon frittata. The filet and prawns and lamb at dinner we favorites. Our butler delivered coffee and juice each morning and afternoon tapas. Each day we had a complimentary bottle of champagne. The excursion were well organized and lots of variety. We loved the Skagway Railway, Sled Dog and puppies! Ketchikan we saw a Lumberjack Show outside but undercover with heat lamps. The Saxman Native Village had a dance presentation as well as Totem Pole Craving demonstration. The village have many Totom Poles and our guide explained the history and meaning. In Juneau we went on the Mendenhall Glacier Explorer. Enjoyed the visitor center and great hike with views of the glacier and waterfall.Cruising Glacier Bay for the day was amazing. The ship circled the bay so so everyone had up close views. Glacier Bay Ranger came aboard for informative narrative as well as Junior Ranger Program. In Ketchikan our son and daughter went Ziplining. Challenging with expert instruction.In Victoria my son and I did city sunset tour and Escape Room. The Haven was beyond, beyond! Private dining, pool, bar, lounge,observation deck. Beyond pampering! Loved the spa thermal suite with wave tub and waterfall, snow grotto and steam and salt room. The heated lounges were so relaxing!The men’s facial and shave was excellent! Read Less
Sail Date: July 2019
I chose this cruise because I had never been to Alaska and since I’m an NCL Latitudes member I was excited to experience the newest ship in the fleet that was built especially for Alaska. I persuaded a friend who lives in Seattle to go ... Read More
I chose this cruise because I had never been to Alaska and since I’m an NCL Latitudes member I was excited to experience the newest ship in the fleet that was built especially for Alaska. I persuaded a friend who lives in Seattle to go with me although she was reluctant as she had only cruised once before, years ago before the stabilizers, and had gotten seasick. I’m not sure she believed me when I told her how smooth it would likely be. Embarkation and disembarkation were an unbelievable breeze….the best I’ve every experienced….NCL has this people moving thing down pat. When we embarked we immediately went to The Local and had lunch. By the time we were done, our bags were at our stateroom door. I very carefully chose our cabin because I knew that the size of the ship and the number of passengers would irritate my friend. It couldn’t have turned out better for us. I chose a Spa Balcony cabin that was directly under the spa so it was not noisy. We were on the same deck as the Observation Lounge and also had our own private balcony. Up one flight of steps and we were in the spa (passes were included in our category) or we could go to the buffet for a quick bite to eat. The Observation Deck also had light breakfast and lunch and an awesome bar. All those venues had great ocean views and with the exception of the buffet, a good amount of privacy. I love the spa and because a limited number of passes are sold, I never had to wait for a heated lounger. Even the Observation Lounge was pretty uncrowded when we were there….usually early in the morning or late at night. We did go to activities in other areas of the ship but the point is, we wouldn’t have had to…..everything we needed and wanted was right on those 2 decks. So for those who don’t like the big ship experience (and I see a lot of those complaints in these reviews) this is what I would recommend. Also, book everything you want to do as soon as NCL will let you….you can always cancel and other cruisers will be happy to fill your slot but there are many things that fill up fast and then you’re probably out of luck. The cabin itself was well laid out (beds by the balcony rather than the closet) and was plenty of room for 2 people, although no one could call it spacious. I can’t imagine having 3 in a room like this although it is advertised to accommodate 3, maybe a couple and a small child. We really enjoyed the beverage package. It was fun to try drinks we’d never had before and I discovered I like White Russians. The first time I ordered it the bartender made it with cream (as it is supposed to be) and it was wonderful but every subsequent bartender told me they only had milk. So I’d go to the coffee bar and get half and half and hand it to them. I don’t think I was very popular with the bartenders…lol. Anyway I would suggest that NCL make cream available behind all the bars. Never had a problem getting a bartenders attention or a drink in a timely manner. The dining package was fabulous too. We did Cagney’s, Teppanyaki, and La Cucina. The food was fantastic in all of them. One small complaint about Teppanyaki is I think they sit too many people at a table. We were the last to arrive for our table and I was seated on the end by a woman who was left handed. I didn’t notice until we were well into the meal or I would have requested a change of seating because her elbow was in my space the entire meal. We only did 2 shore excursions, the rail trip in Skagway and the Lumberjack Show in Ketchikan. They were OK. I wished I had done something where we could see wildlife. I had thought we would see some in Glacier Bay but we didn’t. My fault for not doing more research. We did see a lot of humpback whales though and I was surprised that they came so close to the ship. They would breach and blow through their blowholes….quite an experience….I had only ever seen orcas before. The only difficulty we had on this cruise was when we were in Glacier Bay. They had park rangers come on the boat and talk about the glaciers. They said if you go outside you can hear the glaciers, especially if they are calving. We went out on the balcony to listen and enjoy the serenity only to find that one of the ship’s photographers was 3 decks below us, taking pictures and yelling at his subjects to get them in certain poses and reactions. I called guest services to complain and have him stop. Unfortunately I had to make 3 calls before it stopped and then we think they only moved him to the other side of the ship but we were glad to no longer have him disrupting our enjoyment. Management sent us some sweet treats to apologize and we were happy again. All in all a great cruise and I am doing this ship again in October on the Mexican Riviera. Read Less
Sail Date: July 2019
This cruise was chosen because we were traveling with another couple. We have only been on one other cruise (Royal Caribbean) but I would have to say it was only average. Royal Caribbean has better food and excursions. The food was ... Read More
This cruise was chosen because we were traveling with another couple. We have only been on one other cruise (Royal Caribbean) but I would have to say it was only average. Royal Caribbean has better food and excursions. The food was somewhat disappointing in quality, desserts especially. The employees were mostly very friendly and helpful.We did have frustrating problems with the internet and texting on the app.Texting cost $10 per person and was not worth it because it did not work well. I spent too much of my vacation in the guest services line for help with problems. The entertainment on board was excellent! Jersey Boys was the best, Also saw Havana! and Beatles tribute band. Even the various singers throughout the ship were really good. Be prepared to use the stairs due to elevators always full. Excursions were disappointing except for the train ride in Skagway. Don't miss it! Cabin with balcony was not worth the extra cost. Getting on and off the ship went fairly smooth. Some of the activities were not planned well for seating of passengers. Norwegian is just average. Read Less
4 Helpful Votes
Sail Date: June 2019
I had heard so much great stuff advertised about this wonderful new ship. It had been a few years since I had been on a cruise but never cruised with Norwegian. My daughters and I were excited about our trip to Seattle and then Alaska. ... Read More
I had heard so much great stuff advertised about this wonderful new ship. It had been a few years since I had been on a cruise but never cruised with Norwegian. My daughters and I were excited about our trip to Seattle and then Alaska. The embarkation and disembarkation process was very organized and went by smoothly. The disembarkation was great because we had a group of 5 and were lucky to have help getting our luggage and through customs in less than 20 minutes. Ship The Bliss is beautiful and the amenities are great but I would not say that it was any different than other cruise ships. Some of the reasons why we were looking forward to it was so that we could try the go-karting or laser tag. However, it's nearly impossible to book a time unless you do it as soon as you step foot in the ship. They also need to be better about advising passengers about weather and temperatures. Cabin Our cabin was nice and meant to fit up to 5. However, I think the cabin is of good size if there are small children in the group. I was told 5 adults would fit comfortably and that was very deceiving. There was my sister, my three daughters (two teens and one over 21) and myself. We traveled with one to two medium sized luggages each. It was a task trying to fit all the luggages in closet areas so that we could have space to walk. Dining We had to dine in the complimentary dining restaurant the entire trip. The food and service at the restaurants was good, for the most part. Some of the staff in the buffet style cafe seemed overworked and not friendly. We were unable to get reservations at any of the specialty dining restaurants. Also, it was difficult in finding healthy meal options and non-dairy milk. At one time, I requested a vegan meal option and was told that their fruit salad was an option. However, when we dined at a restaurant named Taste, we had a great server that knew I was looking for special meal options and he was always prepared with the options when we dined there. Entertainment and Activities The entertainment put on by the staff is fun and nice to watch. Again, it was impossible to book reservations for things like painting of canvases. Even though it is at an additional cost, they only have about two or three sessions during the entire cruise and maybe 10-12 open spots. The go-cart and laser tag was completely booked. When we attempted to book a time, on the second day, we were told they were fully booked for the remainder of the cruise. I purchased an Ultimate Arcade package for my teenage daughter and it was a waste. There are not many games that can be played using the package. Most kids will be in there with the same package and do not move from the machines, and no one is there to tell them to allow others a turn. We booked our shows - Havana (average) and Jersey Boys (great) as soon as reservations opened up. Service For the most part, the service was good. Ports and Shore Excursions We did the Alaskan - Inside passage (Seattle, Juneau, Skagway, Glacier Bay, Ketchikan and British Columbia, Victoria, Seattle). We were very happy with our excursion experiences. In Juneau, it was raining when we arrived but we enjoyed our trip to Mendenhall Glacier. We had plenty of time to enjoy the downtown area as well. Skagway was very nice and we enjoyed the White Pass Scenic Railroad Excursion. Make sure to bring snacks if you do this one. The day at sea (Glacier Bay) was amazing. The views are amazing from anywhere in the ship. It was great that they had a park ranger come on board and explain all about the national parks. The stop in Ketchikan, if you do an excursion, is just not enough. We would have liked more time to explore the downtown / port area. We were really disappointed with the port stop at British Columbia. We were allowed to get off the ship at 8:30pm and were expected to be back on board by 11:30pm. By the time you arrive at the port and walk to nearby locations, most shops are closing down. We walked to Chinatown which was a 30 minute walk and everything was closed. We wished that this information was provided to us on the ship. I am not sure if I would travel with Norwegian again but overall it was a wonderful trip and experience. Read Less
Sail Date: April 2019
Since we are more mature and seasoned cruisers (over 50+), we probably have different expectations and reasons for cruising. We have sailed NCL several times, but this was the second, and probably last, on their mega-ships. The first was ... Read More
Since we are more mature and seasoned cruisers (over 50+), we probably have different expectations and reasons for cruising. We have sailed NCL several times, but this was the second, and probably last, on their mega-ships. The first was on the Breakaway out of New York. This was a repositioning Coastal Cruise; LA to Vancouver with stops in San Francisco and Victoria. We took it for a quick and close getaway and the two stops are favorites of ours. We flew to Los Angeles from Phoenix the same day and reserved a Supershuttle to take us to the pier. Easy, peasy, and cheaper than taxis or transfers. There were no other stops, since all passengers were going to the port. The Bliss is a beautiful ship with a sophisticated vibe. There are certainly plenty of places to go and things to do, with go-karts and laser tag as NCL’s latest entertainment venture. We tried the go-Karts - $9.95 for a double (two person) kart – 4 laps. Singles are the same price, but you get 8 laps. Caution: the seats are VERY tight and anyone with flexibility issues may want to reconsider. They were lots of fun and certainly a first on a cruise ship. There are lots of bars, restaurants and specialty shops (Ice Cream, Starbucks, etc.). The Bliss has a rather large selection of Specialty Restaurants as well, all with an up charge. So let’s talk about food. The food in any of the three main dining rooms was good, but not exceptional. Free style dining works for many, but we like having the same waiter and fellow diners, especially for dinner. There was rarely a feeling of care that we have received on other cruise lines. The buffet is huge, but the selections were not memorable. Trying to find a table during peak times is a challenge. We tried three specialty restaurants; Le Bistro, which is a favorite, La Cucina, the Italian Restaurant and Q, the bar-be-que place. Le Bistro never disappoints; the food was excellent, servers friendly and efficient and the décor soft and sophisticated. The only strange thing was the location; on Deck 16 close to the go-kart entrance. Access was through an outside deck near the elevators and on a chilling evening, could make you walk faster. La Cucina was very nice, the food was very good and they accommodated us when we arrived a bit early. Q is more casual and pricing a la carte. They have a country band playing there, so the atmosphere is appropriate; also very good food and friendly servers. The Atrium is an area on deck 5 where most of the passenger activities take place; trivia, game shows, cooking demonstrations, etc. This was a major disappointment. The area is ringed by a bar, customer service desk, future cruise desk and Internet café, so there is lots of traffic, with most of it not engaged with what’s happening on stage. The area is open above and the Local (Pub style restaurant) has a bar where passengers can eat lunch and view (and comment on) what’s happening below. Children would run around the stage – chaos ensued. Noise level was through the roof. We had a balcony cabin(13300) located on deck thirteen. It was a good nice location, aft and close enough to a bank of elevators, but far enough away to avoid noise. Beds were comfortable; two different types of pillows and wonderful top quilts. Storage was somewhat different. Nightstands were about 9 inches wide with one shelf (no drawers). There were two storage cabinets adjacent to the desk, again no drawers. The closet was RIGHT NEXT to the couch, so accessing hanging clothes was a challenge. The bathroom was roomy and had glass shower doors and enough shelf space for everything we had. There were more shelves in the closet, as well as the safe. Workable, but not my favorite configuration. As far as entertainment on board, there were lots to choose from. Jersey Boys was excellent, Havana was good, but about average for a production show, but the music and costumes were very good. My advice is to book pre-cruise for these shows. They are complimentary, but if you want to see the earlier shows, book in advance. There seemed to be enough duos and bands, but they played in restaurants and/or small bars, so dancing was difficult. The guest entertainers were diverse and a hit or miss, depending on your personal expectations. In general, while the ship is beautiful, it seemed more like a hotel/resort than a cruise ship. There is a center aisle along most decks and very few windows, so you might not know you were at sea. Good for some, not for others. This is a ship more for families and young adults. Prepare to pay for many things above and beyond your fare. Also be aware with so many passengers (Over 4500) the noise level and traffic will be above average. Read Less
Sail Date: April 2019
This is a nice ship with lots of things to do if you want to pay extra for them. NCLs free at sea program is anything but. It cost more to book with free at sea than with a sail away rate, you are charged tips on the drinks you could ... Read More
This is a nice ship with lots of things to do if you want to pay extra for them. NCLs free at sea program is anything but. It cost more to book with free at sea than with a sail away rate, you are charged tips on the drinks you could have not the drinks you do have. Most of the fun extras on the ship like the race track and laser tag cost extra. There were 1/2 empty drink glasses and beer bottles sitting aroun all the time, probably because drink were free if you choose that package. Bartenders were kept very busy. They repeated the main stage shows for 2 nights which left limited options on the other nights for something to do. Waste baskets are built in to the walls by the elevators but are not labeled and basicly hidden. I loved that the smoking area in the casino was glassed off. Lunch menu was the same every day. Because of the free at sea program we never ate dinner in the main dining rooms. Specialty dining was ok, but not excellant. Read Less
2 Helpful Votes
Sail Date: April 2019
The timing was perfect. We had already been to the Caribbean and wanted somewhere different. They work like a well oiled machine. All ship personnel were knowledgeable about the ship. The embarking and disembarking went smoothly, even the ... Read More
The timing was perfect. We had already been to the Caribbean and wanted somewhere different. They work like a well oiled machine. All ship personnel were knowledgeable about the ship. The embarking and disembarking went smoothly, even the tenders were easy. There were a good balance of sea days and port days. Just a LOT of people on that ship, hard to get an elevator. The food is amazing, and the specialty restaurants are awesome. There was not much room at the pool, unfortunately there is only one adult only pool. The one thing I found to be unfortunate is the standard for dress in the dining rooms. No one seems to want to get dressed up anymore. This in my opinion, lowers the standard of the people on board. I used to look forward to dress up nights. Even at the Theatre shows, shorts and t-shirts. Though the staff are diligent about washing hands, my husband and I both picked up a bug and were sick for the last few days. We enjoyed ourselves, and the excursions were as promised. Read Less
Sail Date: April 2019
When I cruise, which is every few years, ¬I welcome the chance to join a community specific to our choices to be together on an adventure. The community we create is supported generally by the staff of the cruise line. I have needs, but I ... Read More
When I cruise, which is every few years, ¬I welcome the chance to join a community specific to our choices to be together on an adventure. The community we create is supported generally by the staff of the cruise line. I have needs, but I usually accommodate myself. However, on my last cruise I experienced a different community. It wasn’t the fellow cruisers but the actual cruise line that reduced my ability to have fun. I have been home now for 3 days and I thought long and hard about writing this letter. First the compliments which will take up more space than the complaint. Most of your staff were excellent at their jobs, and those who were very new to their jobs can be excused as poor English speakers which led to few interesting misunderstandings which were humorous and easily resolved. Mihael who was my first maître d’ was very kind and sincerely supportive. His commitment to customer service is exceptional and sincere. When we are remembered, we feel valuable, it was very kind. When I dined at Taste he was so kind and helpful. Our room steward, James was very responsive, and great at his job, we a party of 3 adored him, were grateful for his help and kindness, not to mention his towel folding ability was greatly appreciated. The food was great, some of the best that I ever ate. I loved dining in the Manhattan Room, the broths Pho in the Garden Buffet was amazing and lifesaving to both my cabin mate and I. My friend spent a ton of time at the smoker’s area on Deck 17 and had a blast with all the wonderful people she met there. I was very fond of deck areas on 7 that were outside and so comfortable, I found many folks there who like my friends and I enjoyed being out of the harsh sun. We saw everything we wanted to and marveled at the wonders of nature that we experienced. Whales, flying fish and the west coast equivalent of the end of the continent. My ADA stateroom was clean and welcoming. When we began to plan this trip, we were unaware that our cruise began on the day of the show we had waited for 2 years to see, would premier on the first day of our cruise. We were VERY concerned about what we should do, and my internet package which was suggested by one of your call center employees allowed me to watch Game of Thrones, which was an event that my cruise mates were so excited to share. Thanks to that person for making our day. I wish I had written his name down as it was soo special to be able to do that. Attention to hand sanitizing was vigilant and I appreciated the staff assigned to those stations. A couple of my cruise-mates I and have worked in many theatres and we were not very impressed with Havana, as it was a confusing storyline. However, it was well sung, danced and the acting was pretty good. That said, Jersey Boys was a treat to the senses. The singing was great! Despite the noise from below our feet as the show was in its first half hour, and the rolling of the ship, the cast did not miss a beat or step. The lighting was unexpected, and I would like to extend my appreciation for the cast and crew. They transitioned from one effect to costume changes to moving of set pieces in a non-obtrusive manner which is appreciated by those of us who have worked for many many years in this field. One of our party is a Drama teacher and I am a retired stage manager, who is married to a lighting designer. In other words, we know a good show when we see one and we saw a great show on this cruise. The ship is beautiful, huge and well designed. huge It could use better signage, maps and directions as it’s a huge ship and mid ship is hard to find. Now for what was not great, no, not great at all. I was very uncomfortable navigating the halls with your room service carts. I rented the smallest of scooters and still got stuck nearly every day in the halls due to them taking up all the hall space that would allow walking and those of us requiring mobility assistance needed to proceed. Your staff seemed inconvenienced by my NEED to have them position the cart so that not only I but others could navigate to our staterooms from the common areas. A suggestion: can the staff move the carts into the alcoves of the rooms that they are cleaning? Could they somehow be more aware of their blocking the hallways which is dangerous for us. As the rooms they are cleaning are usually empty, this seems like an easy fix for those of us with strollers or other mobility assistance devices required to have the same experience as those who can walk. People are very helpful, but they are not always. Those who can walk are sometimes unaware that they should be more aware of those who cannot walk. I saw parents bring this to their children’s attention, but not for days did it register. I pay to be able to travel without discrimination and the lack of any way to get to my stateroom due to the elevators being crammed full of people who could walk, was really frustrating and off putting since it was easily corrected. This brings me to another complaint. When we who require an elevator to navigate from our staterooms to any place on the ship, we have to wait because there is no room for us in the elevators, We wait and wait for nearly 20 minutes as I did my first day, it seems obvious to me that at those peak hours you reserve a family/mobility assistance elevator for us? That way people like me would not look into an elevator full of people who are clueless and do not even appear to notice that they could use the steps instead of monopolizing the only way we with mobility issues would be able to get to where we need to go, this was true at the muster and every day there was a shore excursion, and again at debarkation. Signage, like busses have reminding people that they can/should give others a chance. This usually applies to those traveling with children, disabilities and others with special needs. To throw us into the general population to fend for ourselves is not a way to assist us with obtaining our needs. Additionally, please provide the ingredients on the menus, like agave instead of honey. I am allergic to agave and when I ate at Margaritaville, I had a salad that had agave instead of honey. I did not put this food allergy down as with my shellfish allergy manage it myself. However, I was sick for 2 days and very uncomfortable and felt terrible. I will never not list that again, however, remember, until this trip and my meal at Margaritaville did I need to even mention it. No restaurant, café, nothing before this instance. And finally, I was called twice from 8:00 am to 8:05 am to ensure that I come to guest services to collect a nonrefundable deposit. Since I was returning my scooter to the same place it was in my plans anyway. When I got there I got into an expected line. I waited while the staff took care of each one of the guests who proceeded me in a very efficient and what appeared to be a very respectful manner. When it came to me, I was asked to wait as the person answered a call, then he went to another guest at a location where they were seated. He then went behind the desk, remember I have now waited in my mobility scooter, while he cared for no less than 3 guests ahead of me while I was seated first in line. As I have mentioned, I waited a lot on this trip and at the end of it demanding that I wait while others were receiving respectful treatment was truly above my patience level. I yelled and pointed at the very rude gentlemen, who sent over a really nice Asian woman, who apologized for my dissatisfaction with my treatment, to which I told her, I appreciated her gracious apology, but it did not excuse the rude behavior that her predecessor had assaulted me with. You see when it has been clear that the only thing about you, that mattered to NCL was the money I spent. My comfort was never a priority, that is a really a bad thing to say about a cruise, isn’t it? As you may be able to tell, I enjoyed this as much as I could, but in the face of rude and disinterested staff, which by the way, this is my 5th cruise but my first and probably last on NCL. You see there was cruise to Greece presentation that my cruise mate and I had always wanted to take, which because of my rude treatment we both decided that we would look elsewhere, I was also interested in purchasing a trip for my sister to Hawaii as a retirement present. One person is responsible for those choices otherwise I would be booked for at least two more cruises for at least 6 more people. This is a very unfortunate choice that I feel I MUST make for my own safety, and the enjoyment of my companions. Please consider that I am aware of the difficulty of managing everyone’s good time and how hard that work can be. However, it was a costly trip, I was denied upgrades because of my mobility disability and the above difficulties made this a very painful experience both emotionally and physically. Getting stuck in the hallway was scary. This was a treat for myself and my friends of over 40 years. They helped me tons. They were not supposed to have to. They are both nearly 70 and they were moving carts out of the way, not your staff, whom were oblivious to what they caused in the hallways and when they were asked for help, they were as I said with few exceptions notably inconvenienced. Getting on board was very efficient both I and my travelling companions were so impressed by your staff and their understanding of the mobility challenged and the same was true once I got a wheelchair and was off on the debarkation adventure. I was so secure in the gentleman who helped me to get off the ship and to the bench before I caught the cab. I found so many comfortable places to rest play and eat. I needed the rest, as did my companions and we all enjoyed the Observation Lounge and the side decks around 7 and 8 which had the perfect shade and temperature for us elder travelers. When I tried to contact the special assistance coordinator, all I got was a form letter, twice. Weather was great, travel to and from was great, only the items listed above were reasons to mention anything other than my appreciation, that said there should be nothing. I was appalled that a person in a walker was left to fend for herself at the dock in Puerta Vallarta. Equally appalling was the fact that this was witnessed by several cruisers and let’s face it the woman using the walker was the most responsible in her party as she was at the dock. Hoping for rescue only to see her chance sail away. NCL is not completely responsible and did everything to warn those who went ashore that they were to keep to ship time, and it was clear that these people were not able to adhere to the rules, nor keep time, it was still horrible to see an elder left at the dock. My culture says that we never leave our elders out. I understand that this is unique. ¬¬¬ Please understand that it is solely my poor treatment at checkout that cost you two cruises, and about 6-10 thousand dollars Thank you for a good time as far as it went. I wish I didn’t have to bring your attention to the details above, but they were glaring to me and deserved comment. I will attempt ¬¬to warn others about the possibilities they may face at the guest services check out desk and, in the hallways, as well as the elevators. To be treated as a lesser species by the very people who are benefiting from my spending, is harsh treatment to say the least. Read Less
3 Helpful Votes
Sail Date: March 2019
We are platinum members and sail on many NCL ships. We normally like smaller ships however we wanted to experience the new locks on the Panama canal with this ship. We have priority boarding and it was easy to get on board, however had ... Read More
We are platinum members and sail on many NCL ships. We normally like smaller ships however we wanted to experience the new locks on the Panama canal with this ship. We have priority boarding and it was easy to get on board, however had difficulty finding our cabin, inside Deck 12 midship. Well as it turned out it wasn't midship it was due aft net to an elevator. Cabin was extremely small, I had to turn sideways to get into bed, never before on NCL that we had an inside that it was this small. Now the specialty restaurants: used to be one price now it priced per item. We had two coupons for free restaurants Steak house and Italian, Steak, ribeye was great, now you only get one salad or soup, one on try and one desert for you free meal...if you want something else you pay for it, like if I wanted the Kansas City steak it was 5 dollars more, for appetizer another 5 bucks.....in the Italian restaurant, well there is no spaghetti and meat ball or meat sauce, no egg plant etc., you can get ravioli's with lobster??? well I had a pizza which was just about the same as the one you get in the buffet. The buffet area closes down, I mean door locked you can't even get a cup of coffee after midnight unless you go to the Local which is a 24 hour limited menu dining area midship and then you only get small paper cups. Now we're smokers and in the morning would like to have a cup of coffee and smoke, the only place to smoke is on deck 17 starboard side of the H20 spice bar, which has no coffee, if you're luck to get to the Margarita place right next door they have coffee only for 2 hours for a limited breakfast buffet and the hours were never the same, after they close it down they drain the coffee, I asked them why, and they couldn't give me a reason. Walking was terrible , with most food stuff in the front of the ship and we're in the back so you see our problem. Now the ship is pretty, but huge, too big , too many people, reservations are needed for almost everything and if you don't get reservations when you first get on you are out of luck. Jersey Boys was great free show, but had to pay to see Havana shop which was terrible, pay to see a show NOT....The itinerary changed three times just before we got on board, we even went to Acapulco, only got off the ship to walk to a pharmacy and back on. Never again on this ship and if all NCL ships are paying extra for meals , sorry but no more NCL. Read Less
2 Helpful Votes
Sail Date: March 2019
We chose this criuse to celebrate our 50th anniversery and had a wonderful time. We chose the beverage and dining packages and could not have been happier with the choice. We are not big drinkers but it was nice to feel free to try new ... Read More
We chose this criuse to celebrate our 50th anniversery and had a wonderful time. We chose the beverage and dining packages and could not have been happier with the choice. We are not big drinkers but it was nice to feel free to try new ones that we would not have if we didn't have that package. The dining package gave use many great chioces. We chose Cagneys for our anniversery diner and loved it. The only negitves where the soup and potatoes where lukewarm. The service was great and, as it happened, our waiter was also our waiter when we sailed on the Star. We also ate at Le Bistro and Los Lobos. Le Bistro was above average and Los Lobos was so good we eat there two more times. Yessina at Los Lobos is a treasure. On our second night there she made my wife a napkin rose that she kept and admiered for the rest of the cruise. We ate at Savor and The Local alot and they were always top notch. Service on the ship was excellent with only a couple of grumpy grew members. I have a great deal of respect for the crew members. They work 12 hour days for up to 9 months without a day off and still show great attitudes. As far as the ships entertainment and activities go the entertainment was great! We mostly liked to just relax and read a good book, so I can't really review the activies, although there seemed to be something going on all the time. Embarkation was a breeze but disembarkation could be termed organized chaos. We only took one Norwiegian excursion and it was just OK. We took a Thumbs Up 10 in 1 excursion in Costa Rica and it was awsome. If you ever get to Costa Rica you should check this out and request Allie as your guide. Overall we were very happy with the Bliss and would cruise on it again. Read Less
Sail Date: March 2019
The ship was gorgeous. The Pro's Many things to love here. The food was phenomenal. And I loved the fact that most of it was casual, without the sometimes rigid seating arrangements and times I heard some cruise lines use. I ... Read More
The ship was gorgeous. The Pro's Many things to love here. The food was phenomenal. And I loved the fact that most of it was casual, without the sometimes rigid seating arrangements and times I heard some cruise lines use. I was able to eat about anytime I cared to in the complimentary dining fares. The specialty dining was by reservation which I understood. All of which I thought were first class. All the crew members in every aspect went out of their way to help and to serve. With that, I was extremely impressed and appreciative. Being disabled and on a scooter,they were prepared to make things as easy and uneventful as I thought were possible. Well done by the crew. The pool areas, the decks were pristinely maintained and entertainment was provided in which I enjoyed. There were shops on board, that were a bit upscale for my finances, but nice never the less. There was also an art exhibit with art that could be purchased. The Cons Being disabled and in a scooter was extremely challenging on accasions. Cabin area corridors were extremely narrow and at times difficult to navigate. Elevators were extremely difficult for myself and my scooter, as the elevator doors would attempt to close much too rapidly as I was attempted to embark and disembark. The cabin itself, although set up for a handicapped person, with wider doorways for wheelchairs and such, were still extremely difficult for navigation. However, I did manage. To me, the cost was the biggest problem on the con list. And unfortunately a huge consideration. Yes being disabled on a cruise ship can definately be a challenge, no doubt. But I travel alone, and when you travel alone, unfortunately you are subject to what I call up charges. What they are unrelated to how they list the prices, (per person) when you travel alone, you must pay subsidie charges, I suppose to make up for wht the cruise line ould have made if another person s traveling with you. So the bottom line is you I'll always pay more on line to wht couple would pay and you seem to get less. A huge negative in the con column for me as to whether I will be a returning customer. Read Less
Sail Date: March 2019
Everything was very good. This was our first cruise with Norwegian and will do it again. The cabin Steward Ryan was very good. The entertainment was great. This was the best buffet we have had on any of our cruises. The evening meals in ... Read More
Everything was very good. This was our first cruise with Norwegian and will do it again. The cabin Steward Ryan was very good. The entertainment was great. This was the best buffet we have had on any of our cruises. The evening meals in the dinning rooms were not that great. The room was a little dark. The steak we ordered was tough. Was disappointed with Tortola but the other excursions were very good. The unlimited drink special was a great deal.The embarkation was good but the disembarkation had some confusion with instructions given by the crew members. Will sail again with Norwegian. The shows in the Atrium were very good for the most part. The I Havana and Jersey Boys were very good. The transfers to and from the airport went very smooth. This was our first cruise with Norwegian and will definitely cruise again with them. Can’t wait to go again. Read Less
Sail Date: February 2019
We were 1st time cruisers, we were invited to join some of our neighbors. So happy we did this ship is amazing, the crew wonderful, shows excellent, food fabalous. From check in to embarkation they are so organized. The only issues I saw ... Read More
We were 1st time cruisers, we were invited to join some of our neighbors. So happy we did this ship is amazing, the crew wonderful, shows excellent, food fabalous. From check in to embarkation they are so organized. The only issues I saw was the adult pool was way over crowded with people sitting on the side and lack of deck chairs after 10am! and spent alot of time waiting for elevators. The ports of call were ok, the trip we took was well organized to Magens Bay, St Thomas. The Jersery Boys was wonderful as was the show Havana. The crew was always so happy, friendly & helpful, it was hard to come back to reality! The food! what can we say if you went hungry it was your own fault! Selection great, desserts were amazing.1 It was truly Bliss on the Bliss. We are hooked! We will be back Read Less
Sail Date: February 2019
I cruised NCL last year on the Breakaway. The only thing I missed about the Breakaway was the Brazilian restaurant. Besides that - everything about the Bliss was better. I was never far away from food or a bar. I'm a non-smoker ... Read More
I cruised NCL last year on the Breakaway. The only thing I missed about the Breakaway was the Brazilian restaurant. Besides that - everything about the Bliss was better. I was never far away from food or a bar. I'm a non-smoker and Bliss was a very pleasant surprise! Breakaway allowed smoking in almost every area and was always inundated with smoke - NOT SO on the Bliss! We were able to avoid the smokers all together (they were camped at the bar on the back of the ship and in a very closed off area in the casino); in this way - Bliss was very much a blessing! I had the drink package - something I wouldn't recommend for everyone - but it was worth it for me (it was included in our package). It was nice to just get drinks anytime / every time I wanted them without having to look at the price tag. Seriously over 3 dollars every time I wanted a soda?? The food started to be repetitive towards the end. The buffet started and ended with Prime Rib! Cagney's for specialty dining was an excellent choice! Get your reservations in early, before you even cruise! Restaurants and times we wanted were booked up - and that was two weeks before we even got on the ship. The two times we tried the included restaurants (Taste and Manhattan Room) we were mostly disappointed. The food was just above buffet grade with less variety. I think the service was quite a bit better than last year, I never saw our room steward - and that is a great thing! The room was always in great shape, clean and ready for us. I might have snagged a few extra towels from an unattended cart now and again - but even those were very clean, large and soft. If you order the water before hand - order the 12 bottle package max - I made the mistake of ordering the 24 bottle package and that was just too much. The 15th level of the front of the ship was an observation lounge - that was one of the great highlights of the trip. It had comfy / quiet places to sit, had it's own bar and food items (borrowed from the buffet). There was no ice cream in the observation lounge, but the buffet was right up stairs and no issues taking food from the buffet down one level. This is a great place to play some cards, Phase 10 or even Yahtzee (we rolled the dice on a cloth napkin to lessen the noise). All in, it was a great trip. I would have been able to spend another week aboard with no problems what so ever, regardless the destination. It was so easy getting on and off - my mother is confined to a wheel chair - we took advantage of that getting on and off the ship. I would like to try Royal - something on the Oasis class next. Read Less
1 Helpful Vote
Sail Date: February 2019
Took NCL Bliss from Miami to British and US Virgin Islands then to Nassau. No where I wanted to really go but heard it was all about the new ship. We found the cabins lovely, especially the comfortable bed and large shower. The ship is ... Read More
Took NCL Bliss from Miami to British and US Virgin Islands then to Nassau. No where I wanted to really go but heard it was all about the new ship. We found the cabins lovely, especially the comfortable bed and large shower. The ship is designed for Alaska, not a Caribbean cruise. Thr pool area is way too small for the size of the ship and the chairs are uncomfortable and tightly packed. The regular restaurants were average at best. Service was poor. Attention to detail non existent. Most of the specialty restaurants except the Italian one were much better.....the French and Seafood ones were excellent and worth the $$$. Drinks on the ship were poorly made and very inconsistent. They can't make an old fashioned as many tries as I gave them! Shows varied -- Jersey Boys was very good, Havana was weak as was the comedian we saw. Loved the enclosed observation deck when weather turned bad but for most of trip it was a waste...unless you're in Alaska! Read Less
4 Helpful Votes
Sail Date: January 2019
My wife & I have just finished our very first cruise with NCL. We actually chose this cruise because swapping some unused Timeshare credits for a balcony cabin on a brand new ship that was sailing to the Eastern Caribbean in January, ... Read More
My wife & I have just finished our very first cruise with NCL. We actually chose this cruise because swapping some unused Timeshare credits for a balcony cabin on a brand new ship that was sailing to the Eastern Caribbean in January, seemed like a wonderful idea. Firstly, the boarding procedure at Miami was smooth & seamless. We had spent a few days at Pompano Beach close to Fort Lauderdale prior to the cruise and had rented a car from Enterprise. When we returned the car, we were delighted to find that Enterprise (also National & Alamo) provide a free shuttle bus from MIA to the cruise port - what a bonus. We went straight into check in from the bus and onto the ship. Our first impression of the ship was it was very busy & noisy (entering through the casino did not help alleviate this impression). After a short walk around and a trip to the buffet, it was announced that all cabins were ready for occupation. Our cabin (10268) was a standard mid-ship balcony cabin. First impressions were that it was very nice and by the end of the cruise we could find no real complaints. The bathroom was functional and the shower was excellent. We drank the water from the faucet every day and our cabin stewart (Bart) was pleasant, friendly and efficient. We are simple people to please and our request for a bucket of ice (twice a day) was fulfilled to perfection. After settling in we began a quick tour of the ship. The Bliss is a very beautiful ship with wonderful artwork. The room hallways have a relaxing ambiance about them whilst the common areas of the ship are tastefully decorated. I preferred this to the new HAL Koningsdam on which we sailed twice last year. Included in our trip was the Ultimate Beverage Package and the No Service Charge Package. As non-drinkers the UBP was wasted on us. We later found out that NCL are including the UBP with almost every cruise they sell - and it showed. A large proportion of our fellow cruisers seemed to be in a constant state of merriment or intoxication. This was most evident around the pool area where blasting loud music was ongoing from after breakfast until dusk. If you are thinking of cruising on this ship and want a quiet, peaceful cruise, then look elsewhere. Having cruised with Carnival previously on 2 occasions, the Carnival cruises were like a Sunday School outing compared to this. If you like loud Hip-Hop or Rap music, then this is the cruise for you. If you want a quiet dip in a pool or hot tub then forget the NCL Bliss. The main pool is 6' 8" deep all around. It was a salt water pool with nowhere to stand up which meant having to tread water or hold on to the side when not swimming. Despite the Caribbean sunshine, the pool was not that warm. Also you will be lucky to find a space around the pool as loungers seemed to be reserved with towels and personal belongings from the moment it opened. Although we didn't try the water slides, we heard a few people telling others that they had become stuck in the slides and had to be rescued. The kiddie pool was reasonably busy and seemed colder than the main pool. Without purchasing a Haven Package, you are limited to this one area for a cool swim. There are other areas for hot tubs (Spice H2o) but they were ALWAYS crowded as well. Having just mentioned the Haven Package, we did bid $450 per person for the Haven upgrade. Our bid was unsuccessful. In the unlikely event that we ever cruised NCL again, I would make certain that we cruised in a Haven cabin. Because of the enormous amount of space assigned to Haven guests (and the location of that space), I actually felt like a 2nd class citizen on this ship. Good forward viewing locations are extremely limited on the Bliss. The Haven has its own pool area (which couldn't possibly have been as busy as the main pool), its own main dining room etc. Dining on the Bliss was inconsistent. We ate twice in the Manhatten dining room. The first time we had a quiet corner location and the second we were right in the middle amongst young families. The rest of the time we ate in either Savor or Taste. We loved this concept of dining. Eating here was more of an elegant dining experience as opposed to cafeteria style. The food was better than I had been led to believe and some dishes were excellent. The soups were often lacking taste and I would recommend avoiding them. Salads and other appetizers were quite good. Main courses varied from excellent to just OK. A weakness with Taste and Savor is that the luncheon menu did not vary for the whole week. The Garden Buffet was spotlessly clean and served typical buffet fayre. Two exceptions were the brisket and suckling pork meats which were to die for. Both were knockout. Desserts are my wife's favorite part of meals and she was disappointed by them. We did not try any specialty restaurants (we never do as the MDR food is usually good enough for us) but other cruisers we talked with said that the specialty restaurants were either great or poor. Entertainment on the Bliss was again inconsistent. Many seemed to enjoy the game show style of entertainment found in the Atrium area but for us the highlight of the entertainment was the Broadway version of the hit musical "Jersey Boys". We had pre-reserved spaces for the first performance on Wednesday evening. Even with a guaranteed spot, we wanted a good seat (which is on a first come basis) so we began lining up about 45 minutes before the show started. We selected seats about 7 rows in the middle from the stage. Talk about lucking out. "Frankie Valli" was looking and singing directly to us. We enjoyed the show so much that we waited in the standby line the next night and again got great seats off to the side. Both shows were full. This, however is another problem on the Bliss. You really need to pre-book entertainment as soon as you can. Friends told us that they couldn't get slots to ride the Go-Carts and their grandkids were bitterly disappointed. The other entertainment that was outstanding was the Beatles tribute band. We saw them once in a small and very crowded Cavern Club and again on the main stage on Friday night. Other venues were a little bigger than the Cavern but would still get crowded. The Country band, the comedians and the two other bands were alright. We, personally, did not enjoy the musical "Havanna" although it was well produced with good scenery, sound and lighting. We were first time visitors to the three ports of call on this cruise (St. Thomas, Tortola & Nassau). Overall, I was disappointed. Tortola was a giant building site following a devastating hit by the hurricane. The other two were a constant badgering by vendors. Personally not our cup of tea. Finally the complaint that seemed to irritate people the most - the elevators. There is a back bank of 8, and a front bank of 8. Both have 4 elevators either side of the hallway. You have to press the call buttons on both sides to get both sides of elevators to work. Finally when an elevator arrives you find yourself stopping at multiple floors because all the call buttons have been pressed. Then, at busy times, you get into elevators going in the wrong direction, because it is quicker to go down when you want to go up because elevators often arrive full to the brim. Even though the Bliss is a beautiful ship, we felt that it is way too crowded with very few opportunities to escape the hoards and find a quiet place. NCL seem to have a dedicated group of followers but, for us, this cruise was the first with NCL and will probably be the last. Next up is a Transatlantic on the Celebrity Silhouette in April. Read Less
Sail Date: January 2019
New ship, always like to sail the new NCL ships. This one is going to be a winner for Alaska with the beautiful Observation Lounge. The color scheme on this ship is very appealing and soothing to us. We enjoyed the mornings, afternoons, ... Read More
New ship, always like to sail the new NCL ships. This one is going to be a winner for Alaska with the beautiful Observation Lounge. The color scheme on this ship is very appealing and soothing to us. We enjoyed the mornings, afternoons, and some evenings on that lounge. We also enjoyed the continental breakfast and light lunches each day. We had a spa balcony, whereas we usually do a spa mini-suite, but they were sold out early on, and we enjoyed the spa experience every day. The ship has the usual features we like about NCL with the various specialty dining choices. There are two excellent bars on board in our opinion. Sugarcane, with the ever-funny and top-notch bartender, Bong. The other is the Observation Lounge bar. Every bartender there is very interactive with passengers, sharing beverage tips and stories. As with all of our NCL cruises, it is really important to pre-book both entertainment and specialty dining. We never had a glitch the entire week. Overally, embarkation/disembarkation was smooth and fast. Although we have read some negatives about the food and service, we never had any issues with any of it. Read Less
2 Helpful Votes
Sail Date: January 2019
We were on the Bliss from 1/19-1/26, 2019. There were 6 of us and we had a wonderful time. Great balcony cabin with a roomy bathroom and plenty of room in the shower without that nasty shower curtain that some cruise ships still have. 2 ... Read More
We were on the Bliss from 1/19-1/26, 2019. There were 6 of us and we had a wonderful time. Great balcony cabin with a roomy bathroom and plenty of room in the shower without that nasty shower curtain that some cruise ships still have. 2 Headlining Comedians that kept us laughing. Clint Jackson was a nice "clean" comic. He was my favorite. Ivan ? was funny, too. Great cruise director "Dan Dan" is the man. The food was awesome and so much better than some of the upscale ships. No matter where we ate, in the regular dining room, buffet or specialty, the food was awesome. Savor's breakfasts take wayyyyy too long, however. They need to work out the kinks on that. Love The Local's eats. Yummy. But, why do the cruise lines "nickel and dime you to death"? I long for the old days of cruising. Cagney's cost so much we couldn't even think about going. Ridiculous. Read Less
4 Helpful Votes
Sail Date: January 2019
I did a back-to-back cruise on the Norwegian Bliss. (Jan 5 thru Jan 19). The ship is absolutely beautiful. The Observation Lounge on the 15th floor is magnificent. It's not well advertised and many thought it was off-limits which ... Read More
I did a back-to-back cruise on the Norwegian Bliss. (Jan 5 thru Jan 19). The ship is absolutely beautiful. The Observation Lounge on the 15th floor is magnificent. It's not well advertised and many thought it was off-limits which was great for those of us who frequented the area. The food in the Manhattan Room, Taste, and Savor was very good. I am not a buffet person and did not even venture there during the 14 days. Entertainment was sub-optimal. They featured Jersey Boys and Havana. Jersey Boys was better than Havana but I like flashier shows. The comedians, Allison Weber, Flip Schultz and Jim McDonald were very good. Beatlemania was absolutely superb but space was very limited in The Cavern. The show in the theater was on the last night. The entertainment was limited. There were no magic shows. I've seen the show Elements on the other Norwegian ships which was breathtaking but nothing like this on the Bliss. The biggest disappointment with both the entertainment and specialty dining was the reservations. The shows were filled on the first evening of the cruise. I kept this in mind for the 2nd cruise and as soon as I returned on the ship I made reservations. I'm not sure why there has to be reservations for the Bliss theater productions. Many people make reservations for the shows but then don't go. There is always a "standby" line which gives that NY Broadway appearance but everyone gets in. Get rid of the reservations for entertainment and make it first-come-first-served venue. Even with reservations, people started to line up an hour before the shows which was just crazy. Restrooms were at a premium. For a brand new latest state of the art ships, there seemed to have been no planning for restrooms. There were 2 sets of restrooms on floors 6,7,8 on the far ends and 1 additional on Deck 6. There were none near the Atrium or the Casino where there were lots of folks gathered. The Casino had a huge room for smokers but the smoke poured out of the area into the other areas. Smoking areas were limited so you did see massive amounts of smokers using the casino to smoke in. This was an improvement over the other ships but I still think smoking within the ship should be excluded. The smoking area had a different variety of slot machines that were not available in the non-smoking areas. The sun deck area was overcrowded and not enough lounge chairs. The race car area took away a huge amount of prime sun deck space. Service was outstanding from all the staff. There seemed to have been a shortage of staff in many areas. The staff that were there are greatly overworked and not given much time to rest and sleep. I'm not sure why cruise ships treat their staff so poorly. I can't say enough about the outstanding job these men and women do. I'm glad I took the cruise on the Bliss but I won't be back. I'll stick to the EPIC or Breakaway or Getaway. Read Less
Sail Date: January 2019
We chose Norwegian over the other cruise lines because of the "Free-Style" dining concept. You can eat, drink and party anytime you want. We went to Hawaii on the Pride of America and it was spectacular. This trip we were on the ... Read More
We chose Norwegian over the other cruise lines because of the "Free-Style" dining concept. You can eat, drink and party anytime you want. We went to Hawaii on the Pride of America and it was spectacular. This trip we were on the Bliss. Brand new. Gargantuan. We always get a balcony and love it. The entertainment always keeps you on the move. Plenty to choose from. Also, the poolside activities are hilarious. We embarked and went to the Sugarcane Mojito Bar. Bob, the "Chocolate Cowboy" made us feel welcome and part of the entire ship family immediately. The experiences just kept going. The main dining rooms were always ready to serve. Never had to wait and never ran out of selections. We never ran across a single negative employee. They always stopped what they were doing to help you if you needed it. They also knew when to leave you alone. Two things that weren't up to our standards were the shore excursions and the final port. We went snorkeling in St. Thomas. It was OK but it didn't hold a candle to the snorkeling in Hawaii. We also went to Balmoral Island beach break. Save your money. We had to walk a long way to a pier through so many vendors and taxi drivers. You can keep Nassau. It seemed dirty and the vendors were unfriendly, rude and seemed like they expected you to spend a lot of money. Our agent said: "Stay on the ship" and she was right. St. Thomas and Tortola were pretty cool. The other down side to our experience was the smoking. Our neighbor, on the first night tried to have a smoke. As soon as he lite it I could smell it. We brought it to the attention of guest services who very promptly addressed the issue. But we were helpless. There were others even though they have a special section for smokers. I only hope Norwegian ( or any other cruise line) comes up with a "non-smokers" cruise. I'll be the first to sign up. Would we go again? ABSOLUTLY!! Read Less
1 Helpful Vote
Sail Date: January 2019
We have traveled internationally, but have never been in a cruise, so we thought we'd try for our 30th anniversary. So happy we did, we had such a great time and will definitely do it again with our adult children next time. I wish ... Read More
We have traveled internationally, but have never been in a cruise, so we thought we'd try for our 30th anniversary. So happy we did, we had such a great time and will definitely do it again with our adult children next time. I wish we could do it again sooner, but gotta save money first. We love Norwegian Bliss, beautiful ship, such friendly and attentive staff. So many fun things to do, great drinks and food. Like I said, we have traveled to so many different places and so far this might just be the best vacation yet for my husband and I. The only thing that I would suggest, please do not associate with Adventure Jeep & Beach excursion in Nassau, Bahamas. The Jeep ride was okay but it was more of a boring routine drive around the town and the public beach they took us was just filthy. There was so much trash on the ground and dog poop in the sand. I wish we could have terminated the excursion right away so we wouldn't waste anymore of our time. When we went to the beach, we just stood there, thinking "Is this for real?" Is this part of our cruise? We are on a Caribbean Island full of beautiful white sand beaches and they brought us here? Thankfully, we had so much fun at sea and our two other excursions were awesome - especially the Dancing Dolphin Catamaran (St. John Champagne Catamaran Excursion). Thank you Norwegian Bliss and Staff for making our 30th Anniversary Celebration awesome and unforgettable! PS. I would like to mention a few names who did such an exceptional job. Thank you Jennelyn Baligad, Joseph Yabes and Delora Ansale. All three are in the food service. Read Less
1 Helpful Vote
Sail Date: December 2018
To be fair, the cruise I went on was Christmas/Winter Break Week. But it may be typical for any cruise on that ship during any time the ship is packed with adults and 1,000 kids. Perhaps a not-so-popular week might be better. - My ... Read More
To be fair, the cruise I went on was Christmas/Winter Break Week. But it may be typical for any cruise on that ship during any time the ship is packed with adults and 1,000 kids. Perhaps a not-so-popular week might be better. - My daughter, son-in-law, and 9-year-old grandson paid for my wife and I to go on this cruise with them. Most things were fine. But the problem is that the Bliss tried to cram far too much "extras" (race track and laser tag) when it isn't set up to do those things right. Both venues are outdoor "weather permitting" and you must - must - must - reserve a specific time slot in advance, and there really aren't that many slots available for 4,000+ adult passengers and another 1,000 kids. Also the 700-seat theater was far too small for their "big production" shows (Jersey Boys, Havana) which only had 4 shows each. And the theater was "reserve seating" only.....with a standby line for any no-shows. - Needless to say, those "first on board" could - and many did - "hog" all the "reserve" seating and slots for ALL the shows and ALL the available track and laser tag slots very, very quickly. To my knowledge there was nothing to prevent the first 700 passengers to book up ALL the show seating and nothing to prevent the first 100 - 200 passengers from "hogging" ALL the race track and laser tag slots. And why not? "Weather permitting" means you SHOULD sign up for as many as you can.....and they are FUN.....which means "more than once." Yes, there is a fee for the race track and laser tag.....but its incidental when compared to everything else you pay for. - There was nothing more disappointing than to tell my grandson that he could not do the race track or the laser tag because all - ALL - the slots had already been reserved. - My advice? Avoid any disappointment. Skip the Bliss or any ship that has a "wow" venue that only a minority of the passengers are going to be able to use. The fact is that the race track and the laser tag are outdoor venues that took up deck space that could have (and perhaps should have) been used for more pools, hot tubs, sun decks, lounge chairs, and even a bar or water slide that more passengers could enjoy. - Even if you have absolutely no interest in the race track or laser tag, the deck space they took up meant it was much harder to find an open lounge chair on what open decks remained. Read Less
Norwegian Bliss Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 4.5 3.9
Entertainment 4.0 3.9
Public Rooms 4.5 4.1
Fitness Recreation 4.5 3.8
Family 3.5 3.8
Shore Excursion 4.0 3.7
Enrichment 4.0 3.5
Service 4.5 4.1
Value For Money 3.5 3.5

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