Sail Date: February 2019
Took NCL Bliss from Miami to British and US Virgin Islands then to Nassau. No where I wanted to really go but heard it was all about the new ship. We found the cabins lovely, especially the comfortable bed and large shower. The ship is ... Read More
Took NCL Bliss from Miami to British and US Virgin Islands then to Nassau. No where I wanted to really go but heard it was all about the new ship. We found the cabins lovely, especially the comfortable bed and large shower. The ship is designed for Alaska, not a Caribbean cruise. Thr pool area is way too small for the size of the ship and the chairs are uncomfortable and tightly packed. The regular restaurants were average at best. Service was poor. Attention to detail non existent. Most of the specialty restaurants except the Italian one were much better.....the French and Seafood ones were excellent and worth the $$$. Drinks on the ship were poorly made and very inconsistent. They can't make an old fashioned as many tries as I gave them! Shows varied -- Jersey Boys was very good, Havana was weak as was the comedian we saw. Loved the enclosed observation deck when weather turned bad but for most of trip it was a waste...unless you're in Alaska! Read Less
Sail Date: January 2019
My husband and I took this cruise for our honeymoon and were so excited to go on the new large ship both having been in Norwegian cruises a couple times each, myself on the Dawn a couple times to Bermuda. Overall the main problem came down ... Read More
My husband and I took this cruise for our honeymoon and were so excited to go on the new large ship both having been in Norwegian cruises a couple times each, myself on the Dawn a couple times to Bermuda. Overall the main problem came down to two things: first, the boat was far too large and had way too many passengers for the cruise staff to handle. From the table service dining to the bars, almost everything. The buffet was the only portion of the ship that I would consider ran very well and kept very well stocked. The sit down restaurants the staff were very nice but very slow, not attentive, very unorganized, everyone running around including the managers. Working at a restaurant myself full time I can tell when a place is disorganized and chaotic. This resulted in very long wait times for the food, the food being like warm when served etc. You could order a drink at dinner and not get it for 20 minutes or at all some nights without reminding the server. This seemed to be the same situation going on at all the tables around us as well, large or small parties (there were only two of us so shouldn’t have been hard). The steakhouse specialty restaurant had a good filet but minus that the food at the table service was just ok. The chicken dishes too salty, the strip steak very fatty, soups too cold, salads too much dressing and crappy quality lettuce etc. I was very disappointed when comparing to the dawn which we were all so pleased with the food and service. The restaurants overall were too large for the amount of staff to handle as well as the kitchen. We didn’t have to wait long when we would go for a table but we would’ve preferred to have waited a half hour and then have gotten better service. The hosts and hostesses did a great job though. Our server at the steakhouse was good. As for the outdoor space, I was so disappointed! The same number of hot tubs/jacuzzis as on the Dawn which is almost half the passengers!! And one small pool that is deep the entire length!? Made no sense, forget finding a lounge chair after 8 am! It was crazy! Some days we would circle the ship for an hour before we would find something and there was only two of us! There was also a beach club section closed off that you needed reservations for on the ship too which I didn’t understand! They should’ve spent less money on decor and added another six hot tubs and a second pool for adults (there is a fairly large child pool go figure). The casino was also not big enough and the gym weight area could fit 4 people at once! So crazy! Lastly the disembarkment process was a mess! We reserved a shuttle through them to Fort Lauderdale airport and they gave us color coded luggage tags and took our luggage the night before off the ship. The luggage was supposed to be arranged by section after you depart the boat but ours were spread out over three huge factory style rooms! We spent a half hour finding our luggage almost missing our shuttle! That was a horrible way to end my vacation! All the luggage tags indicating the color section came off all of our luggage? I told someone working for Norwegian and she didn’t seem to be too concerned with our issue. Outrageous! I am usually very used to crowds and vacations like this, I frequent Disney world often, but please avoid this large disaster of a ship! Take one of the smaller ships old or not! Read Less
2 Helpful Votes
Sail Date: January 2019
OK.. Let me start by saying that we have cruised with Carnival mostly and have never had a "bad cruise." This was our first experience with NCL, and despite a few minor negatives that we noticed along the way...we had a ... Read More
OK.. Let me start by saying that we have cruised with Carnival mostly and have never had a "bad cruise." This was our first experience with NCL, and despite a few minor negatives that we noticed along the way...we had a wonderful time on our cruise. After all...your cruise is what YOU make of it... and WE made it great!! Based on the sheer amount of complaining and whining we heard from other passengers...not everyone feels the same way. I will say that if anything could ruin our trip it was the constant complaining we would hear from fellow passengers. From the lady who was coming UNGLUED on the guest services person because she "has anxiety and absolutely NEEDS a fan in her room right this minute, or she will freak out"...to the lady who paid 12,000 to have a suite in the Haven only to have a butler who didn't attend to her every need.... and of course, the constant people complaining about the lack of smoking areas.... Everywhere we went people complained about the food, or the wait for drinks, or that the comedian wasn't funny, or that the game show was boring....Complain, complain, complain....UGH!! Really people??? Are you really THAT entitled that you can't just enjoy your vacation without complaint?? Hey Fan Lady.... if you need one that bad because of your anxiety...BRING ONE WITH YOU!! Problem solved!! Smokers (and I am a vaper, so I get it)...yes, it was a small area, but just be happy that they are still providing you ANY space to smoke in these days! And, the people who complained about the wait for drinks... really? If you can't wait 3 MINUTES for a drink...you might have a problem. OK...Now on to the review. This just comes from my own experience and others may have different experiences, but here is my honest review of our experience on the Bliss (both pros and a few cons): Pros: * The ship was new, elegant, and super clean * Elevators were plentiful and rarely crowded (was I on a different ship than some of these other people?) LOL * There was so much to do on the ship!! It was almost overwhelming how many options there were. No possible way to get bored on the Bliss. *The adult only area (which is where the smoking section was BTW) was our favorite place to be. Never had an issue finding a spot to sunbathe...and the bartenders in this area were the friendliest on the ship! * Specialty dining was the way to go!! We booked prior to the cruise at Q, Cagneys, La Cucina, and Ocean Blue. We had GREAT food at all of them, except La Cucina. * Q was amazing and the portions were Texas sized!! My only complaint was that I couldn't eat it all and couldn't take it to go. * Jersey Boys was amazing!!! Best show I've seen in a while! * Excursions through cruise line were amazing! The way they were organized was well-planned. We never had an issue getting off the ship and getting to them on time. * The race track was awesome. My husband and his friend went a few times and had a blast each time. The only thing I will say about this is that they felt it was better to NOT have the weekly pass (which was 200.00) because you most likely wouldn't get your money's worth. * Cagneys was great. Had the pork loin...sooo good! However the best steak we had on the ship was in the Manhattan Room. * Ocean Blue was wonderful on our anniversary night. Had the halibut, which was melt in your mouth delicious! * NCL did a great job decorating our room for our Anniversary and they gave us TWO Anniversary cakes which were very tasty! * The LOCAL was one of our favorite spots to grab a beer and hang out with friends. We really liked the bowling alley there! Ok, now the cons... (not "end my love of cruising" worthy cons...but still noticeable negatives) * Unfriendly and unorganized staff. We had two bartenders and one server who stood out to us with their upbeat attitudes and smiles. The rest seemed to be very unhappy to be there. I don't know if that is because of how NCL treats them, or if that is just the way the world is becoming....but it was definitely noticeable. * LOUD music on the pool deck until very late at night. This didn't bother us too much, except on the nights that we turned in early and could hear it even though we closed the deck door. We were on the 15th floor....and could rarely open our deck door at night because of the music. If you like quiet...choose a room on a lower floor or in the aft. * La Cucina restaurant. This was the only bad food experience we had on the ship. Fettuccine noodles were very dry and the alfredo sauce tasted like Ragu. Hubby's ravioli was good, but they only gave him 3 tiny squares. * Outlets in the room were few and other than a usb plug, there are no actual outlets by the bed. Also, unless you left a card in the slot when you left the room, the power completely shut off. Great for conserving energy, but not so good for wanting to charge your phone while you go out for the night. * Debarkation was OK, but they had us snaking through the casino and restaurants. It was a "hurry up and wait" kind of situation. Definitely not as breezy as embarkation. There was a lady who kept yelling at people to "move along, please." Yet she could clearly see that there was a huge line of people who couldn't "move" any faster then the person in front of them. It seemed rather disorganized. * Finally, again... the worst part about our experience was the constant negativity from the other passengers. All in all.... we truly enjoyed the ship! The excursions we did were fantastic, the food overall on the ship was amazing, and there was always plenty to do!! Yes, there were some "cons" but there was nothing to complain about!! I will cruise with NCL again in a heartbeat! Read Less
Sail Date: January 2019
New ship, always like to sail the new NCL ships. This one is going to be a winner for Alaska with the beautiful Observation Lounge. The color scheme on this ship is very appealing and soothing to us. We enjoyed the mornings, afternoons, ... Read More
New ship, always like to sail the new NCL ships. This one is going to be a winner for Alaska with the beautiful Observation Lounge. The color scheme on this ship is very appealing and soothing to us. We enjoyed the mornings, afternoons, and some evenings on that lounge. We also enjoyed the continental breakfast and light lunches each day. We had a spa balcony, whereas we usually do a spa mini-suite, but they were sold out early on, and we enjoyed the spa experience every day. The ship has the usual features we like about NCL with the various specialty dining choices. There are two excellent bars on board in our opinion. Sugarcane, with the ever-funny and top-notch bartender, Bong. The other is the Observation Lounge bar. Every bartender there is very interactive with passengers, sharing beverage tips and stories. As with all of our NCL cruises, it is really important to pre-book both entertainment and specialty dining. We never had a glitch the entire week. Overally, embarkation/disembarkation was smooth and fast. Although we have read some negatives about the food and service, we never had any issues with any of it. Read Less
Sail Date: January 2019
I'm just coming off a 7 day Caribbean excursion on this ship. Writing a review is simply from my perspective in having done numerous cruises. There were some good points with this ship & its crew, but overall, although ... Read More
I'm just coming off a 7 day Caribbean excursion on this ship. Writing a review is simply from my perspective in having done numerous cruises. There were some good points with this ship & its crew, but overall, although it's brand new - the layout, the food, & a lot of the staff, need help. Let's start with the positives: - Our stateroom was beautiful - we were on deck 10 mid ship. It did get pretty rocky day 4 & 5 and we could feel it significantly. The lower you go, the less you'll feel it. Unfortunately, you can't help that. - The Captain was great in explaining what was happening and trying to make passengers comfortable. - The food at The Bistro (a French Restaurant) was the best we had on the ship all week. We had to pay for it but after the week of food we had, we were fine with paying. The staff (especially the Manager) needs better table manners - he at one point told the woman we were dining with to finish her lamb by picking it up and just eating it off the bone - after 3 times of her saying "No thank you" and him persisting, he finally gave up. Back off buddy. - They had a Starbucks, cigar bar (for my hubby), ' Mojito Bar we loved - We loved Tortola & St John - We LOVED our spa girls!!! They were hands down the kindest sweetest employees on our cruise - Jersey Boys & the Comedy Night were great. We didn't go but I heard the 80s & 90s dance parties were fun too Unfortunately with this cruise, there were more negatives: - What to watch for: room service is included, but drinks WITH room service are not. Yes, even if you have the beverage package. - Bartenders will absolutely look past you and pretend you're not there. 100% the rudest bartenders I have met in my life (and I've bartended for quite awhile before - it was unacceptable) - They filled up what could be an incredible amount of much needed space with laser tag that very few (I never saw anyone there) used. Literally an entire upper deck. After 9 am, on a good at sea day, chairs will all be taken. So get there early & get your chairs! Once they're taken - you're out of luck - There is only one small pool if you're not part of The Haven -Huge buffet that you quickly get sick of. Free restaurants were TERRIBLE other than Taste which was ok. Staff had zero clue what to do and meals took over an hour and 15 to come out - and that was on a slow morning/evening. Coffee we were served was cold- that's why I was excited for Starbucks! - Do NOT pay to go to Margaritaville & if you decide to anyway, don't get the taco salad- it's literally bagged nacho chips thrown in with lettuce- that's it. Plus the staff had no clue what to do. For the love of all that is holy.please train your staff before you throw them on a cruise with 4000 people. - Don't bother with the Jeep & Beach Excursion in Nassau..it was a complete joke & waste of money, I'd recommend renting a scooter or 4 wheeler, go to a nearby beach, & catch the local food. I wish I had just skipped it and went off on our own...we passed some beautiful & fun places that we only caught a glimpse of - go do your own thing! (However I WOULD recommend the Catamaran to Jost van Dyke on Tortola- we loved it and the beach was gorgeous) - We found staff at the Garden Cafe friendly (Washi washi) but most everyone else was rude - from guest services to room service to the towel guys. I don't get it. Why are you hiring people in a Customer Service related field that can't be friendly??!' Foreigner or not - smiling is the same in any language So - would I take this Cruiseline again? No. Would I recommend it? I wouldn't. There are some really awesome amazing cruises out there. Unfortunately, this cruise ship is not one of them. Read Less
Sail Date: January 2019
We booked reservations on the Bliss for the Mexican Riviera last October and again to the Caribbean January 19th. The ship has greatly improved with service levels and communications. The were less wait times for almost everything. Dan dan ... Read More
We booked reservations on the Bliss for the Mexican Riviera last October and again to the Caribbean January 19th. The ship has greatly improved with service levels and communications. The were less wait times for almost everything. Dan dan the cruise director and Mark the Hotel manager were outstanding making this a really good cruise. The only down fall for us was the excursions and that wasn't reflective of the cruise itself. The food was really good everywhere we ate. The staff was very friendly and attentive. There were times that parents were not watching their kids and they would push all the buttons on the elevators and run up and down the halls but that is just lack of good parenting which is visible and irritating to other passengers. The spa was fairly busy all the time and I wish they would limit the number of passes they sell. The biggest improvement from the previous Bliss cruise and this one is that they implemented a new policy that if you put items on chairs to hold them and you do not use the chair within 30 minutes they will remove your items and hold them at the desk for you to pick them up... Huge benefit because now it was much easier to enjoy the sun deck! Read Less
Sail Date: January 2019
We chose this cruise as it was recommended by our travel agent. We flew into Miami, but just hung out at our hotel until we departed the next day. Very nice hotel, not much around to do, and pool was outside and cold, but it is January. ... Read More
We chose this cruise as it was recommended by our travel agent. We flew into Miami, but just hung out at our hotel until we departed the next day. Very nice hotel, not much around to do, and pool was outside and cold, but it is January. Our hotel, the Crown Plaza had a big shuttle, only $10 per person, that took us right to the port the next morning. Very nice. Embarkment was fairly fast and easy. Need your travel documents and your passport as you go through. Well organized. The ship is absolutely beautiful. Crew all over the ship was wonderful all the time. Always there to help if needed. Our cabin, 13786, was very nice size, plenty of storage, very comfortable. Was worried about getting sea-sick as I do have vertigo, but never bothered me. A balcony mini-suite with connecting stateroom in the middle of the ship real close to the elevators. The shows, jersey boys and havana were excellent. Wanted to see the prohibition, but totally booked. Could have waited in line and maybe got in but didn't care to. The beatles cover band is very, very good also, but very small venue. Get there real early if you want a place to sit or even stand. The large Garden Cafe at the front of the ship has wonderful food and anything you want pretty much all day long. We went to a complimentary sit down restaurant the one day for lunch, the Savor I believe, opened at 11:00 a.m. Really good food, but took 1/2 hour to get our first drink, 15 minutes to get the appetizer and then only 10 minutes for our food, so have time on your hands. The cafe is much faster if in a hurry. Shore excursions were very well organized by the ship. Remember to bring your tickets for the excursions AND an ID with you. I did not bring an ID the one time because they didn't request it the first time and they almost did not let me back on the ship in St Thomas. My mistake. It is a little bit of waiting in line, but the excursions we were on were well worth it. Tortola; Island Beach Break, St Thomas;Explore St Thomas and Magens Bay and Nassau's; Blue Lagoon Island Beach Day. Just wish we would have had more time on each island. It goes so fast. We would have loved to get on the racetrack once or twice, but totally booked all the time with kids. Pool was always jam packed with no room. Sat in the hot tub in Spice H2O a couple times and layed on those chairs a few times as this was the adult only area, very nice. Excellent bartenders. We did not have children with and that's the way we'd keep it. We already put a deposit down on another cruise with Norwegian we much use within 4 years and we are looking forward to it very much. Disembarkment was quite a wait in line, but organized pretty well. Huge line on 7th floor of ship that circles around and gradually gets you to the auditorium where they take your picture and disembark. Have patience..... Read Less
1 Helpful Vote
Sail Date: January 2019
I chose this cruise after doing a lot of research and wanting to try a new cruise line. I wanted top of the line cruising with 100% luxury experience and that is what I received. I can't be happier with my 7 day cruise experience ... Read More
I chose this cruise after doing a lot of research and wanting to try a new cruise line. I wanted top of the line cruising with 100% luxury experience and that is what I received. I can't be happier with my 7 day cruise experience with Norwegian. The ship is magnificent, the food is fantastic, the staff are very professional and friendly. I did it all and have zero complaints. We had an aft facing balcony penthouse suite, the views and ambiance were so romantic. I loved the space we had in our suite. All food options were so good that we did not even use all of our paid meal packages, we loved the Haven Restaurant and other complimentary food options. We did try Margaritaville and Steakhouse restaurant, nothing but good things to say about the food and staff. We gambled and won some money, which was fun and also enjoyed the entertainment on board. Don't miss Prohibition. We even walked away with some very unique art pieces from Park West Gallery to add to our collection. Read Less
Sail Date: January 2019
We've never cruised before and had no idea what to expect - all we've done are all inclusives. Embarking was hectic, we aren't used to so many people. The biggest problem here was that our luggage wasn't on the same ... Read More
We've never cruised before and had no idea what to expect - all we've done are all inclusives. Embarking was hectic, we aren't used to so many people. The biggest problem here was that our luggage wasn't on the same bus we took from the airport to the ship. Our luggage came separately in a cube van and didn't make it to our room, we had to go down and collect it ourselves. This did cause some anxiety initially because who likes to be separated from their luggage?? They assured us this was a normal practice, and they were correct. Dan Dan (cruise director) is AMAZING. Hilarious, fun to talk one on one with. Don't miss anything he's a part of. The food at the buffet was wonderful, tons of variety for myself (a vegetarian) and my husband. My biggest issue here was that nothing could be guaranteed nut/peanut free. Even the gelato at Coco's had a hazenut variety and they used the same scooper for all the gelato's. The cupcakes from the bake shoppe used almond flour and the macarooms also had hazelnuts. The curry in the Indian section (at the buffet for all meals) often had curries with cashews. I have no food allergies, so this wasn't an issue for me, but I can see people with nut allergies having some issues. For the record, the head chef is Indian and his Indian section was amazing. They even had a Starbucks. The entertainment was phenomenal. From the day to day game shows, musical performers, Jersey Boys musical and especially the comedy acts, we were ALWAYS entertained. We went to 3 comedy shows and were not disappointed, way better than the Yuk Yuk's we see here at home (Canada). This being said, the second you've got a minute on the ship (the first day!), book the things you want to see ASAP. Do not wait. There were some things we wanted to do that got booked up fast. There was so much to do, in so many different areas, we were never at a loss of what to do. The ship itself was stunning. High end finishes, literally a floating hotel. I cannot say enough good things about the state of the ship, it was beautiful to look at. I would suggest to explore options for your excursions. We just walked off the boat and did local shopping but a lot of people booked independent of NCL and got taxis and boats privately for way less money. People aren't kidding when they say the boat is empty on port days. It was great. We paid extra and got the week long spa pass. It was worth the money and totally relaxing. We spent 15 mins at the pool deck and weren't feeling it. We've done so many beach vacations, we were happy not having pool and sun days. The pools aren't large, smaller than I expected, but they did have tons of loungers that got held with towels first thing in the morning. Most people sunned themselves, not many people went into the salt water pools. Definitely check out the observation deck. Great views and relaxing atmosphere. Great loungers, chairs and couches. Snacks, coffee, juices are always available. Overall, we had a fantastic experience. The staff are top notch, always accommodating and senior staff keep close checks on everyone. Would definitely recommend this ship, not sure we can go back to all inclusives anyore lol Read Less
Sail Date: January 2019
Friends of ours are latitude members and we share the same birthday and decided to cruise together to celebrate. The crew was very friendly and helpful. Embarkation was so simple and easy. Disembarkation was a little more confusing when ... Read More
Friends of ours are latitude members and we share the same birthday and decided to cruise together to celebrate. The crew was very friendly and helpful. Embarkation was so simple and easy. Disembarkation was a little more confusing when it was time to find your luggage. They put our luggage in another section of the warehouse and did not inform us, so it took a little longer to find it. Then trying to get out of the warehouse was difficult. They kept telling us to go to different areas to leave. The ship was very clean and they were on top of keeping your hands washed everywhere you went. The cabin was clean, but a little small. We had a balcony, but unfortunately on our way south we could not sit out there because the spray from the water was keeping the balcony wet. Every morning we had to wipe down the railing and the glass from the spray from the night and day before. The ports we went to were beautiful. Tortilla we had the BEST excursion. The drivers were so friendly and very informative about their islans. This was the 4x4 Tour. Out excursion in St. Thomas we were VERY DISAPPOINTED in it. It is called St. Thomas tour and shopping. It was a drive up the mountain to the gift shop then down the mountain to the beach and then after 21/2 hours they picked us up and then dropped us off in the downtown shopping area. Not a mention of the island’s history or any information about the island was discussed at all. Would not recommend this tour at all. Our last stop was in Nassau and we just walked around. We did go shopping at Diamonds International with Amber and Sam and received a great price on jewelry. Read Less
Norwegian Bliss Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 4.5 3.9
Entertainment 4.0 3.9
Public Rooms 4.5 4.1
Fitness Recreation 4.5 3.8
Family 3.5 3.8
Shore Excursion 4.0 3.7
Enrichment 4.0 3.5
Service 4.5 4.0
Value For Money 3.5 3.4

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