2 Helpful Votes
Sail Date: October 2018
Although we were supposed to cruise to the Mexican Riviera ports of Puerto Vallarta, Mazatlan, and Cabo San Lucas on Oct. 20, 2018, due to Hurricane Willa, the caption announced during our first evening at dinner that we would be headed to ... Read More
Although we were supposed to cruise to the Mexican Riviera ports of Puerto Vallarta, Mazatlan, and Cabo San Lucas on Oct. 20, 2018, due to Hurricane Willa, the caption announced during our first evening at dinner that we would be headed to San Francisco, San Diego and Ensenada instead. This new itinerary was not only frustrating and disappointing, but inconvenient, since most people had packed for hot weather, and had little, if any, clothing and shoes for the 59 degree temperature in San Francisco. Yes, there is a lesson there to pack for every possibility of weather and temperatures in the future, but it was also disappointing since many Californians on board, including me, and probably others also, didn't want to see those cities, which were a few miles from where we boarded and live. I realize we couldn't sail into a hurricane, or rough waters, but perhaps there may have been some more interesting ports outside of California selected by NCL. NCL definitely knew prior to our departure that the itinerary would be changing and notified no one; we were not given a choice to board or not, even though the decision to sail to ports headed north, rather than south, had been made prior to our departure. I never would have selected a cruise sailing to ports in California and if given the choice, I would not have boarded. Choosing to make the best of the situation took some time to get adjusted to for all of us. As a family we had to make decisions of our own on how to change the course of our attitudes. So, now on to the positives...we DID have a very nice week as a family spending time together, eating, being entertained, and being pampered. The Cruise Critic Meet & Mingle was coordinated well in the District Brew House with samples, appetizers, and many ship officers and crew members. The service we received was excellent everywhere, especially in the restaurants. The food was delicious across the board, the production shows were good, and the ship is gorgeous! Our balcony cabin on deck 13, port side, aft, was quiet, beautiful, and a good location. We had fun on the go-carts, playing laser tag, using the slides and pool, at the parties, at the daily activities and using the beautiful observation lounge to relax. The ship itself is truly impressive and it's easy to have a great time! We had a very nice week on the ship - I just wish I felt like I traveled somewhere. Read Less
2 Helpful Votes
Sail Date: October 2018
I chose this cruise mainly because of the ship, and was super excited to have both Deluxe Owner's Suites and 1 Two Bedroom Family Villa booked for me and a group of family members. The Haven boasts so much to offer, and the look and ... Read More
I chose this cruise mainly because of the ship, and was super excited to have both Deluxe Owner's Suites and 1 Two Bedroom Family Villa booked for me and a group of family members. The Haven boasts so much to offer, and the look and feel of the entire Haven complex was done up nicely. Friendly staff, decent food, and extra perks that would make any cruise great. The problems we encountered were not only surprising, but absolutely ridiculous. First, embarkation was a nightmare.... Disorderly, people cutting the line, and no real staff (NCL or otherwise) to see that things ran smoothly. Trying to find The Haven check-in once you got through security wasn't exactly easy either. It basically is set just to the side of the main check-in where everyone else is crowding around trying to get to. Secondly, to my surprise, smokers are given an area on Deck 19 Starboard side (right over one of our Suites, and right near the most crowded Haven Outdoor Hot tub). I think it's absolutely ludicrous that I forked out thousands of dollars to be in a more secluded area that is supposed to be nicer and more posh than the rest of the ship, only to be subjected to the nasty, gross, aggravating stench of cigarette smoke. It's completely frustrating that non-smokers really have no rights on cruise ships. Sure, we can go to non-smoking areas, but I paid more money to be in this area, and it was completely frustrating. The Haven should be 100% smoke-free. If you wanna go kill yourself with this bad habit, go do it somewhere else. Additionally, some of The Haven passengers thought that The Haven Courtyard was the perfect spot for "drop-off unsupervised daycare". Kids were running around screaming, jumping in the hot tub, and parents were nowhere to be found. NCL should do a much better job of making sure this area doesn't turn into a free for all for moronic people who think that they're the only ones on the ship and can do whatever they please. Lastly, the dress code for specialty restaurants was not enforced on a consistent basis. No hats, no jeans, no shorts? It depends where you tried to dine. We dined at a specialty restaurant every night, and each night we saw people not adhering to the dress code. When we finally decided on the last night to go to Le Bistro in casual shorts and polos we were immediately turned away. What a joke! All in all, I will rethink my next cruise because of NCL's big misses... Read Less
8 Helpful Votes
Sail Date: October 2018
We are NCL Platium members, having sailed on many NCL ships. We booked the Bliss as its a new ship. First 4500 passangers is too big especially for the ship's resources. The crew was unahppy and unfriendly and it showed it ... Read More
We are NCL Platium members, having sailed on many NCL ships. We booked the Bliss as its a new ship. First 4500 passangers is too big especially for the ship's resources. The crew was unahppy and unfriendly and it showed it everywhere (there were 4 staff exceptions only - Cruise Director, Joseph in Smokehouse and 2 Cruisenext staff)). Managers were always frowning and disapproving. The restaurants were booked before the cruise and we had to wait to get in and then it was 5:15 or 8:15. I will commend the La Bistro and Teppenyacci as the quality I expect on an NCL ship. The rest was mediocre. The ship had 1 pool for 4500 guests. Smaller ships have 2 pools -downsized for a bigger ship - why? There other NCL ships and a pool side grill - this ship has taken that out and replaced with with Margarettaville for $ 14.95 for a burger that is free in the buffet Prohibition was a fun show. Jersey Boys which was closing after this cruise had medicore voices at best. Havana was as amateur as I have ever seen except 1 bearded dancer and the 2 female singer leaders who were really good. This ship was over crowded everywhere. The staff pushed the buffet for meals as the other restaurants were overwhelmed. Do yourself a favor and look for a smaller ship than this ship which was big enough to fail. Read Less
1 Helpful Vote
Sail Date: October 2018
We cruise at least 3 times a year and wanted to try NCL's newest ship. It was not what we had hoped it would be. The overall service was below average primarily because a good number of the employees were not trained very well and ... Read More
We cruise at least 3 times a year and wanted to try NCL's newest ship. It was not what we had hoped it would be. The overall service was below average primarily because a good number of the employees were not trained very well and many had trouble communicating not to mention the ratio of servers to passengers. The ship was very full and waiting for drink servers was not good. The restaurants were not run very well at all. We tried 70% of them and experienced long waits for food, food prepared incorrectly and the quality wasn't as good as other NCL ships we've cruised on. Super long waits at the internet cafe along with problems throughout the cruise with the ships Wifi. Customer service lines were slow and long. We did not see the cruise director once during the cruise. When we went to the decks to enjoy the few days of sun the chairs were difficult to get. So many inconsiderate passengers go up and lay towels on chairs and were not using them. The floor with the Deck entertainment was very loud and made rest before midnight difficult. We had an additional issue with lost clothing sent to the laundry not recovered. Debarkation was a nightmare and there is no such thing as priority debarking. I hope NCL improves the problems on the Bliss because we had booked two cruises at once and our second one is a few months away. Read Less
Norwegian Bliss Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 4.5 3.9
Entertainment 4.0 3.9
Public Rooms 4.5 4.1
Fitness Recreation 4.5 3.8
Family 3.5 3.8
Shore Excursion 4.0 3.7
Enrichment 4.0 3.5
Service 4.5 4.1
Value For Money 3.5 3.5

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