Sail Date: July 2019
This was our second cruise, but it took us over 20 years to try again because our first one wasn't a pleasant experience. So I'll start with why we selected this particular cruise and why it was so much fun for us overall! We ... Read More
This was our second cruise, but it took us over 20 years to try again because our first one wasn't a pleasant experience. So I'll start with why we selected this particular cruise and why it was so much fun for us overall! We love surprises, but some are even better than expected! The backstory: Bill and I planned an August RV trip to Washington to visit family members who are no longer traveling long distance in their RV. Our 25th anniversary is August 20, so we thought, since we'd be nearby around that time, maybe an Alaskan inside passage passage cruise would be a nice way to celebrate. As we were narrowing in on a particular ship from another cruise line and deciding on which 7 days, the Mickey Utley Band, a favorite that plays in Laughlin, Nevada when touring, announced that they had signed on to entertain for 2 months on the Norwegian Bliss, with their last week being July 21-28. So I started asking questions on their Facebook page, and we decided that it was worth moving our trip up by a month to know we'd enjoy dancing during the cruise. I continued to correspond occasionally after we booked the trip, including sending a message on the morning of the 21st saying we were headed their way. We enjoyed our first day, had an early dinner, and headed for "Q", the BBQ restaurant. The band had just taken the stage, and I waved as we walked in, but nobody waved back. I just figured they were busy, and when they started their first song, Bill and I immediately headed for the dance floor. The looks on their faces surprised us as much as we surprised them! It turned out I had been corresponding all along with their photographer/media person, and the band didn't have a clue we would be here until they saw us start dancing! We had a wonderful time dancing to this excellent band almost every night, and are so very glad we made this choice! We didn't make reservations for any other entertainment or shows, nor did we book any shore excursions. We attended several lounge-type performances by Duo Rika. Siglo, and Suzanne Jade, all of whom were excellent. We had local friends who gave us an incredible tour of Juneau, and booked the White Pass & Yukon Train trip at the dock. We wandered around Skagway and Ketchikan on our own. We didn't disembark at Victoria because of the short stay at that port. We bought the "Romance Package", which was wonderful in every detail. The roses looked almost as fresh as we left our room for the last time as they did when we arrived, and our dinner in Le Bistro was perfect in every way. We ate most of our meals in the Garden Café, which had a great variety of choices as well as special theme nights. The local was great for late-night gatherings with new friends and entertainers. Because we don't drink a lot of alcohol, we didn't buy either of the beverage packages, and found that we had made the right decision for us. We enjoyed the Sugar Cane Mojito Bar's creative options, had our usual 2-beer nights in Q while dancing, and enjoyed other adult beverages "a la carte" wherever we happened to be. Overall, we kept this cruise as simple as possible to allow ourselves to figure out whether we would enjoy cruising again in the future. We're glad we did it our way, we had a great time, and next time, we'll be more adventurous with our planning and reservations. Read Less
3 Helpful Votes
Sail Date: July 2019
Norwegian Bliss is an incredible ship built for adults who love to wine, dine and enjoy some great music and adult entertainment - all were in abundance. This is my 4th cruise (but first time on Norwegian). See my specific comments and I ... Read More
Norwegian Bliss is an incredible ship built for adults who love to wine, dine and enjoy some great music and adult entertainment - all were in abundance. This is my 4th cruise (but first time on Norwegian). See my specific comments and I also added some tips for traveling with kids ages 10-12 I wish I had known before we went. Food: was incredible in every location. Specialty dining package was great and glad I did it. Drink Package: I was worried we would not get good brands or good service, but was quite the opposite. There is no "catch" to this package, was easy to get a drink and was nice to not have to tip for every drink (gratuities are paid in advance when you pay for your cruise). Shore Excursions: Alaska has crazy weather, book your excursions with a plan B in mind - there is a chance your first choice will get cancelled even after you have booked and paid for it months in advance. Two of my shore excursions got cancelled and one was supposed to be the main highlight of our trip. Needless to say it was very disappointing for our whole group. Was not expecting that to happen. The shore excursions we did do were fantastic: Yukon railway to Canada with suspension bridge had beautiful, amazing views, Zip Line over Grizzly Falls was fun for mom, dad, kids and even grandma! Tons of whale watching, great little shops in every port. On Ship activities such as shows and specialty restaurants: my biggest advice to avoid disappointment is to plan your week way in advance. Choose excursions, time you will be on ship with port schedules, book dining, shows, everything you can online 120 days out, or as soon as they permit you. Only way you will get to experience everything you want. If you wait, will all be filled up. Could not get specialty dining reservations changed or added to on the ship (but there are a few that don't take reservations and it is a first come, first serve, I did not have trouble getting into lunch at Margaritaville). Race Track/Go Kart Tips: My 10 year old son had no problem with height (I think 55 inches but check) and enjoyed this the most. Get on the ship early the first day, find out where registration is for this activity and stand in line and get the unlimited package for every kid in your group. This will save you when you want to go watch one of the shows, sit and enjoy the views, etc. while the kids go on the Go Karts. An Adult does not have to be with them. It was a great activity and the only way you can get on it more than once or twice is with the unlimited package. There is no standing in line, you get right on, etc. I cannot recommend more, get the unlimited package! Worth the $199. Cannot sign up for unlimited package on kiosk, you have to stand in line day 1. Get a drink and then stand in line! Laser Tag: unfortunately no unlimited package for this activity. I would have bought it if I could. But same advice here: get on ship early, go to kiosk right away and book your laster tag for whole week. Then make sure you remember the days and times you signed up for. It is on your TV in your room, NOT on the NCL app. I messed up 2 laser tag times (because I was enjoying the cruise) and my kids only got to do it once in the whole 7 days. I left feeling bad they didn't get to do it more than once, but they did get to play 2 rounds and said it was fun. Kids Club/Teen Club: my daughter was really looking forward to the teen club activities, but she missed the cut-off for 13 by a few months and they would NOT make an exception and don't have the parent waivers you can sign I have seen on other cruise lines. We traveled with 5 kids total in our group and did not use the kids club for the younger kids. We signed up on first day, people seemed nice, space looked good, but for some reason the kids did not want to go. I felt the kids were very safe on the ship and as long as they stayed together in pairs they were able to move around and meet up with us after activities, etc. Pool and waterslides were great, we did get to use 2 of the 7 days. Shows/Music: are great and in abundance all over the ship. Really for adults, not inappropriate, but lots of music only adults would enjoy or get. But really great entertainment and performers. Send kids to race track or go to a 10pm show after they go to bed. Volume of people/embarkation/disembarkation: I was on a sold out cruise, we had 4800 passengers on board and I think Norwegian Bliss Operations did a fantastic job of not making the ship feel very crowded. Only had to wait once or twice for a bathroom and not for long, buffet seating was always crowded, but could find a table right outside by the pool under heaters. Getting on and off the ship at the ports was a breeze, was really impressed with how fast it went. Last night in Victoria Port: Do NOT plan on walking to and from the city in the short time you are there. Either plan an excursion or arrange for transportation ahead of time, especially if traveling with kids or grandparents. If just adults and you like to walk, go for it. I wish I had stayed on the ship and let my son go on the race track one more time! Overall I would highly recommend this cruise, and I would go again following my own tips above. Alaska was beautiful, amazing and all I hoped and more! Read Less
1 Helpful Vote
Sail Date: July 2019
The Negative...Bottled Water should be added to the Premium beverage package. At over $100/day its ridiculous that simple bottled water isn't included. Room Service charge of $7.95 should be abolished. No other cruise line charges ... Read More
The Negative...Bottled Water should be added to the Premium beverage package. At over $100/day its ridiculous that simple bottled water isn't included. Room Service charge of $7.95 should be abolished. No other cruise line charges this fee. Some cruise lines do charge for Room Service, but only after 11:00pm at a rate of $3.95. The show Havana, should be looked at. The whole story line, including the vocals(The singers simply don't make the grade), need to be Redone. Sorry, but its a horrible production. If they auditioned for me, I'd send them all home and say....Next... The Positive.....GREAT Ship. So many activities, its impossible to be bored. Service was Excellent. The Band Siglo, was the best band I've ever listened to, on any cruise ship in my 40 plus cruises. Comedians were very good. Simply amazing. No complaints on the Food. Everything we had was excellent. Boarding and disembarking in Seattle was very good.....Thank You Read Less
1 Helpful Vote
Sail Date: July 2019
We chose the Bliss because it was built for Alaska Cruising. It was a fantastic voyage in every way. Although no cruise/ship is perfect, the Bliss did not disappoint. We booked an M6 Mini Suite w/ large balcony on deck 8/ forward. It waa a ... Read More
We chose the Bliss because it was built for Alaska Cruising. It was a fantastic voyage in every way. Although no cruise/ship is perfect, the Bliss did not disappoint. We booked an M6 Mini Suite w/ large balcony on deck 8/ forward. It waa a great location as everything we wanted was very close by. Dining was Awesome. We had the 3 specialty dining package included, and went to Cagney’s, LaCuccina and Texas Smokehouse ( all were great) we also dined in The Manhattan, Savor and Taste dining rooms ( also great) We loved going to the Local for lunch pretty much every day. Entertainment was also very good. Our favorites were Jersey Boys, the Beatles and the Comedy Club. Siglo was the Awesome House band. Silas our cruise director and JoJo ( his assistant) were Awesome as well. Overall a great cruise experience, and nothing negative to say Read Less
Sail Date: June 2019
We had a great time on our Alaskan Cruise aboard the Bliss! The cabin had a balcony (which we used often) and the ship was wonderful. The crew was friendly and efficient. The restaurants had delicious food, and the bartenders were very ... Read More
We had a great time on our Alaskan Cruise aboard the Bliss! The cabin had a balcony (which we used often) and the ship was wonderful. The crew was friendly and efficient. The restaurants had delicious food, and the bartenders were very attentive. We ate at both the complimentary restaurants and three of the specialty restaurants. Our favorite specialty restaurant was Cagney’s. The complimentary restaurants we ate at the most were The Local, Taste, and Savor. My husband and I met some great people and we participated in some of the activities offered. We attended Beatle Mania, Jersey Boys, and the comedy show. All three were very entertaining! We had excursions at Juneau and Skagway. Both excursions were worth the time and money spent. At Ketchikan we did not have an excursion, so we enjoyed our stroll around town. At Victoria, BC, we stayed on the ship and enjoyed a leisurely dinner and chatting with new friends. We would definitely do this cruise again! Read Less
1 Helpful Vote
Sail Date: May 2019
We chose this ship for its touring of Glacier National Park and for the onboard amenities like race track, laser tag, etc. What strikes me is the utter lack of good service. Every restaurant we went too, the servers were not happy and ... Read More
We chose this ship for its touring of Glacier National Park and for the onboard amenities like race track, laser tag, etc. What strikes me is the utter lack of good service. Every restaurant we went too, the servers were not happy and provide only basic service. You had to ask multiple times for refills. They reached over people when serving, even spilled water down the back of some poor lady. Often they pressed themselves against me to reach across the table to fill coffee and water. The served our food in random orders, some getting soup while others got appetizers and then serving the others soup while the remaining got soup.It appears they have not been trained on proper serving techniques. Often, you have to flag them down to get items forgotten. We paid a surcharge and ate at all the upscale restaurants. Found 3 hairs in our food at Ocean Blue- one in salad, one in my son's drink and one on our steak. We pulled them out and let them see them. They apologized but we left...this is the restaurant that you pay for specialty fees and then pay another surge of 12 per person to eat and believe if or not, after essentially paying 3 different charges to eat here, if you order lobster or shrimp, you will be charged an additional fee. Once again, the service was slow, inattentive and ungracious. The food in all of these restaurants was just okay. We did not attend one bar or one restaurant where the wait staff was happy or civil. The noise on the ship is at a very high decibel. It is very unsettling. The cruise director screams in the microphone near the main areas , restaurant and coffees so you can't enjoy this areas unless you can stand the LOUD annoucements he makes as he plays games. The Buffett was pretty highly traffic and loud. Seats very hard to find. The observation deck is where most people went and camped out all day, sleeping and sitting on the floors. It was soothing and quite a beautiful area. Bartenders here are the happiest We are pretty laid back and don't expect a lot but the basics are lacking on this ship. This cruise line charges you for everything they can think of and its wearisome. You reach for you wallet every minute. All said and done, this ship costs a great deal more than others that offer a much better product. From what we heard from fellow passengers, this cruise was not a good one. I would rate this cruise below average in food, service and entertainment. Honestly, we regret going on NCL. Princess, Royal or Celebrity would have been same dollar wise. Read Less
2 Helpful Votes
Sail Date: May 2019
The ship was beautiful, new & the service was good. My first time on NCL previously cruised on Carnival(would never sail again) and Princess(was excellent). Heard so much about Alaska unfortunately it was such a letdown. The ports ... Read More
The ship was beautiful, new & the service was good. My first time on NCL previously cruised on Carnival(would never sail again) and Princess(was excellent). Heard so much about Alaska unfortunately it was such a letdown. The ports were terrible Juno, Skagway and Ketchikan are tiny, depressed/little towns with a few blocks and the same shops that are probably owned by the cruise companies themselves, Diamond international, Tanzanite international etc. Here you could be at each from 8-11 hours at these ports. Trust me you could walk around each of these towns and be back on the ship within an hour. Glacier Bay was OK sad to see how global warming has really had an effect on glaciers there really isn’t much to see. The nicest port was Victoria British Columbia. Where we had only 3 hours, you arrive at 8:30 pm-11:30 pm! Ridiculous The nicest town & we arrive at Night!! At night most of the shops and restaurants are closed. Disappointing how this was done logistically. At Victoria BC make note it takes 25min to get to town by shuttle bus(long wait line) majority of shops/restaurants are closed. When onshore at all ports expect to pay $74.99 for 1 Alaskan King crab LEG!! The food on the Bliss was awful I give it a 4. Breakfast was good, desserts were ok (6) but lunch and dinner was just awful (2). Majority of all options were very ethnic and spicy if that’s your preference. For a cruise to Alaska I would expect to have an abundant option of seafood dishes. The Seafood dishes were awful very hard to get a simple fish dish that wasn’t spicy, over cooked or full of sauce! The complementary restaurants are basically Buffet but being served by a waiter. You could only substitute sides but you can’t ask for a dish like the Thai spiced Tilapia dinner cooked plain...very disappointing not many different options each nite! I was told I’d have to go to the alternate restaurants and pay especially for any Read Less
1 Helpful Vote
Sail Date: May 2019
We had beautiful weather. No rain at all. In Juneau it was about 78 and Skagway about 72. The ride through Glacier Bay was beautiful. You don’t stop. Book your tours ahead of time through Viatour. So much cheaper than ship prices!! In ... Read More
We had beautiful weather. No rain at all. In Juneau it was about 78 and Skagway about 72. The ride through Glacier Bay was beautiful. You don’t stop. Book your tours ahead of time through Viatour. So much cheaper than ship prices!! In Ketchikan we walked to Creek Street and did all our shopping there and very good prices for all souvenirs. You must do the Yukon tour in Skagway. Don’t do the train. Everyone was disappointed since you can’t really get pictures, do the Yukon bus tour instead. Lots of stops and so beautiful. In Juneau we did whale watching (not great) and Mendenhall Glacier. Go to Nugget Falls there! So worth the hike!! The smoking area is only on Floor 17 in a small area but we had so much fun up there and made great friends! Food is all pretty good. We did Cagneys, Italian and Ocean Blue. Didn’t love the Italian but at Ocean Blue you can get lobster for a $10 upcharge. The Beatles and Jersey Boys were great. Didn’t make it to Havana. Beautiful ship, very clean. We had a great time!! Read Less
Sail Date: May 2019
More details later, but a quick explanation of the ear plugs. NCL has the volume turned up WAY TOO LOUD on all speaker systems. Even with my ear plugs in, it hurt my ears. Other than this, we really enjoyed the cruise. Celebrating our ... Read More
More details later, but a quick explanation of the ear plugs. NCL has the volume turned up WAY TOO LOUD on all speaker systems. Even with my ear plugs in, it hurt my ears. Other than this, we really enjoyed the cruise. Celebrating our 20th anniversary and friend's 35 anniversary, the 4 our us ventured to Seattle to leave on an Alaskan cruise aboard the NCL Bliss. We spent 2 fun days in Seattle prior to leaving and had a wonderful time. We stayed at the Fairmont Olympic (beautiful) and toured the Japanese Garden, Arboretum, Space Needle, Chihuly Glass Museum and Garden, Pike's Market, and the Waterfront. I recommend spending a few days in Seattle before your trip. It was a wonderful way to begin. The Bliss is a fantastic boat. Clean, well organized, wonderful service, fantastic food, SO much to do, and love the observation lounge. This was our 8th cruise with NCL and I must say, pick a newer ship when you can. NCL has done a great job designing and creating their new ships. Not that the older ones are bad, even refurbished, they just can't offer what the newer ships can. The Bliss offers something for everyone and every age. My only disappointment was the entertainment. The volume was SO ridiculously LOUD that we couldn't enjoy it. Entertainment has always been one of my favorite things about a cruise, but such a disappointment on the Bliss. We couldn't participate because of the volume (even with ear plugs). And all entertainment from the music around the pool, to the game shows/events in the Atrium, to the musicals offered in the auditorium was too loud for all of us. We were only able to participate in 2 things - the comedians (wonderfully outstanding) and the silent disco (you can adjust the volume). We left both Havana and Jersey Boys because the volume was too high. For the few atrium activities, we had to stand way down the hall (where you can only listen, not see) because of the speaker volume was TOO LOUD. I can only imagine the damage being done to the staff's ears!! Also, I wish NCL would go back to a variety of entertainment instead of all musicals. I missed the magician and the acrobats and other varieties of entertainment that I am used to. Since it was too loud, I guess it didn't matter anyway, but it sad to see that NCL seems to be going to all musicals on their newer ships. As much as we have enjoyed NCL in the past, because of this change, we will be trying other cruise lines as entertainment is a big reason we go on cruises. I will say, we enjoyed the laser tag and go carts - but count that more as ship activities not so much entertainment. Also, the water slides were fun. The pool looks nice, but the music was too loud to enjoy spending any time there. Most meals were at Taste, Savor, or the Manhattan room. In all 3, we consistently had delicious food and good service. We did try 3 specialty dining restaurants - French, Mexican, and Steakhouse. French and Mexican = Delicious!! If you go to Cagney's (their steakhouse) don't order steak - get the lamb instead. Their steak is only ok, but the lamb is fantastic. Oh, and the raspberry creme brûlée's is outstanding! At the French one, be sure to order the onion soup (wow!!). As for Mexican - table side guacamole and the corn = Devine!! If you like margaritas, be sure to order at the table, not the bar. They are different. Bar = undrinkable. Table = delicious. But I think you can only have 1 at the table. Two of group ordered a second one. The second one obviously came from the bar (different glass) and was undrinkable. Speaking of bars, our favorite one was in the observation lounge. If you are ordering beer or wine, it doesn't matter which bar you go to. But, if you like mixed drinks, try a few until you find the bartenders you like. For us, it was in the observation lounge, the Local, and (if you could catch the right bartender) the Atrium. It also seemed that the bars do have themes. So depending on what you are ordering, go with the correct theme to get a good drink. As for bartenders, I'm guessing some have more experience than others and they do switch around. So, watch for your favorites. As for the itinerary, we enjoyed everything. Felt like we had a fun taste of Alaska. For excursions we did a helicopter ride, train into the Yukon, and rainforest hike. All were very fun. I recommend getting out of the towns unless you want to shop. Lots of shopping, otherwise, you have to book something that takes you away from the towns. All in all, we very much enjoyed the cruise and would recommended it to anyone. Just, be sure to bring ear plugs! Read Less
1 Helpful Vote
Sail Date: May 2019
As an experienced cruiser, (this is my 9th cruise) I expected this to be a very relaxing and enjoyable itinerary. Unfortunately, this ship is definitely not designed for Alaska. A tremendous amount of space was devoted to pools, water ... Read More
As an experienced cruiser, (this is my 9th cruise) I expected this to be a very relaxing and enjoyable itinerary. Unfortunately, this ship is definitely not designed for Alaska. A tremendous amount of space was devoted to pools, water features, outdoor dining, race track, mini golf etc. Most of the time, these things were closed due to cold temps and high winds. Once we saw some of the incredible scenery, there was no place to sit. You were basically forced out on deck which was very cold and windy. The observation lounge was the only interior space but people were 3-4 deep at the windows. You couldn't see anything. (and the windows were quite dirty) I do want to give the National Park Service kudos. They boarded the boat in Glacier Bay and did a terrific job narrating the points of interest, pointing out animals (whales and a bear), and generally adding interesting history and culture to the park. Finally, a good use of my tax dollars! I do believe the staff tried their best to accommodate all the passengers as this was a very full ship. However, their management needs to do a better job of providing processes and procedures to keep passengers informed. For example, I tried to participate in a wine tasting in the Cellar the first day at sea. The head waiter was so flustered with 25 people trying to sign up. He really lost his composure. There were so many people because few instructions were provided on how to make reservations, what wines were being tasted and what the additional costs were. It was really an avoidable issue. Also, anything you pre-booked from the website for dinner, shows, etc. didn't load into the schedule on the ship's tv or reservation system. The reservation thankfully showed up at the venue but because you couldn't see it, I inadvertently overbooked my activities. This was disappointing because I couldn't rebook one of the shows. Also, skip the specialty restaurants on this ship except the steakhouse. I went to the Italian and Mexican and both were horrible. Definitely not worth the additional cost. While the steakhouse's food was good, the prices were high. The wait staff needs more training. I tried to order one of the wines featured on that night's menu but he didn't know it - it was also sponsored by the cruise line. Another waiter tried to serve port wine over ice. I would also recommend Norwegian look into changing the itinerary for this cruise. We did a morning cruising Glacier Bay, a day at sea, a morning in Ketchikan and an evening in Victoria. Back to back, it felt like we were confined to the ship for 3 days. They needed more time in Ketchikan and Victoria. We were only in Victoria for 2.5 hours. It took longer to get off the ship and into town than we were in town. And, because we were there in the evening, many of the stores and restaurants were closed. It was a waste of time. Overall, skip this cruise. Wait for winter when the ship will be in the Caribbean. Read Less
3 Helpful Votes
Sail Date: September 2018
We have cruised on 7 different cruise lines and been on over 45 cruises and this one was one of the best!! We were a little concerned when we read some of the negative reviews on line. The ship was absolutely beautiful!! The layout of ... Read More
We have cruised on 7 different cruise lines and been on over 45 cruises and this one was one of the best!! We were a little concerned when we read some of the negative reviews on line. The ship was absolutely beautiful!! The layout of the ship is very easy to navigate. We loved the observation lounge and never had trouble finding a seat. The staff and management were the best we have experienced on any cruise line!! The food and menus in the main dining rooms and in the specialty restaurants were very good. We dined at Le Bistro twice, Cagney's, Ocean Blue and Food Republic and the main dining rooms. We loved our mini-suite!! It was nice to have a big shower and two sinks! Our room steward was excellent! The management was all over the ship and very friendly!! The staff did an excellent job of providing gluten free food in all of the venues. Getting on the ship and off the ship was the quickest and easiest we have experienced! The entertainment choices were great, although we would have loved the player piano bar!! The spa was wonderful- they should institute a no saving policy for the heated loungers and you should only be able to use if you are on the lounger!! There were times where most of the loungers had stuff on them but no people for long periods of time!! Thank you to the management and staff for making the cruise experience special!! Looking forward to our next trip on the Bliss!! Read Less
4 Helpful Votes
Sail Date: September 2018
1. when NCL Bliss came to Seattle, we were expecting Epic kind of service or amenities. But the Bliss was way worse than what we were expected. we paid $9000 for 4 of us in same room, the room doesn't have enough closet space or ... Read More
1. when NCL Bliss came to Seattle, we were expecting Epic kind of service or amenities. But the Bliss was way worse than what we were expected. we paid $9000 for 4 of us in same room, the room doesn't have enough closet space or drawers for our close, have to 2 of us has to use our luggage, placing at the middle of the room. 2. can you imagine the Specialty Restaurant served the exact same dish as regular Main Dining Room? ( in this case is La Bistro & Manhattan), it's a rip off. we were on Heaven Category so we got to dine at Heaven Restaurant but the quality was not as good as before, NCL used to serve special meals for each destination like Mediterranean Cruise with Seafood, Alaska Cruise with King crab leg, but with the Bliss none of those (even with Pearl, they don't serve it any more) and the selections are getting scares ..... 3. the dining room hours are so limited you have to rush yourself......... otherwise you end up eating in your tiny room....... the Concierge wasn't helpful unless you pile up the green notes upfront....... very realistic. I do give extra tips for those who worked behind the scene, wait staffs or housekeeper daily...... they are hard workers and were almost at the point being abused by NCL the Only reason I chose NCL is because of my MOM, who is wheelchair-bound, I like the free style..... but the Bliss isn't made for , or accommodated for Handicapped persons. Showroom alone is not made for one...... the wheelchair area were not made for watching the show unless you are really tall, my Mon can sit there but can only watch the wall in front of her..... the rest of the handicapped seats are those 2 rows down the stairs and only have one opening out........ not recommended..... One more thing, you have to check your bill diligently or NCL tend to over charge you unless you complaine. Read Less
3 Helpful Votes
Sail Date: September 2018
I was so excited to finally go on the Alaskan cruise, but ended up disappointed in the overall experience. The staff in the restaurants were grumpy and the food was mediocre. The mini-suite was very small and there was barely any ... Read More
I was so excited to finally go on the Alaskan cruise, but ended up disappointed in the overall experience. The staff in the restaurants were grumpy and the food was mediocre. The mini-suite was very small and there was barely any closet or drawer space. However, the Norwegian Bliss is a beautiful ship and the entertainment on board was great. We didn’t get to the glacier because of a medical emergency on board. I understand, but it is also the reason most people go on the cruise and the line should have made better arrangements to get seriously ill off the ship. It was a beautiful day and calm day so weather was not an issue. The salmon fishing excursion in Kethickan was outrageously expensive. Our boat got 3 keepers but some of the boats didn’t catch any. The best excursion was to Mendanhall Glacier and whale watching, well worth the money. The White Pass train was also a fun experience and the scenery was breathtaking. There was way too much wasted time at sea and stopping at British Columbia at 4:00 pm and departing at 10:00 pm was a complete waste of time. Overall, the Alaskan cruise departing from Seattle on the Norwegian Bliss was disappointing to mediocre at best. Read Less
6 Helpful Votes
Sail Date: September 2018
...the printed info that you are given is misleading. There are different food packages that you can purchase. The printed info you recieve will suggest you have many more options for "free" or covered places to eat than you ... Read More
...the printed info that you are given is misleading. There are different food packages that you can purchase. The printed info you recieve will suggest you have many more options for "free" or covered places to eat than you actually have. You'll sit down, order, then find out, opps this place isn't covered by your package even tho it says it is on your info page. Also, on our cruise, there was a medical emergency. Someone fell down some stairs. The Captain announced that he was going to forego going through the glacier fields (which was the main highlight that most passengers were looking forward to) in order to get to Juneau a few hours sooner. What I and every passingger that I talked to wondered why they didn't helicopter the person to a hospital. Especially when you are asked to purchase additional insurance to cover being helicoptered for a medical emergency. Finally, Jersey Boys was great! Read Less
1 Helpful Vote
Sail Date: September 2018
Amazing time on and off board! Love this vacation everything was fabulous! We loved the service, excellent best I’ve ever experienced. Looking into another vacation with this carrier as well! You will not regret going! So many ... Read More
Amazing time on and off board! Love this vacation everything was fabulous! We loved the service, excellent best I’ve ever experienced. Looking into another vacation with this carrier as well! You will not regret going! So many adventures! You will love the staff as well as the delicious foods on the menu the best I’ve eaten! So many experiences! We found picking dates later in the season helped with shopping and getting deals shopping off the ship as well as on board! So many good deals to find! From photos, to food, to shopping, to entertainment, drinks, eating, and enjoying your cabin all were excellent! We found so many experiences with passengers, staff, and each other that this will be the most memorable and lasting trip we have ever took. As a first time cruiser many have told us what we picked as our first time boat was one of the best! So thrilled we went! I’m still craving their Vietnamese Pho on their menu! Read Less
Sail Date: September 2018
THIS WAS OUR FIRST CRUISE AND TRAVELLED WITH ABOUT 300 PEOPLE , They kept us well informed of travels changes and what to pack and what to expected. A wondeful crew, activites, and food . Every thing was ... Read More
THIS WAS OUR FIRST CRUISE AND TRAVELLED WITH ABOUT 300 PEOPLE , They kept us well informed of travels changes and what to pack and what to expected. A wondeful crew, activites, and food . Every thing was clean and kept clean at all times . The guest services was great in answereing question about the ports and shore excursions. The entertainment was awasome … every night that we attended and was nice to know we could add more to our package at any time . Our cabin met all our needs . Only complaint--------go cart track needs to be longer lol just kidding it was great !!!! The shore excurations were well planned and all the ports were excieting to see and visit loved the coupons for free stuff and all the free trinkets . ALL EMBARKATIONS ANDDISEMBARKATIONS WENT SMOOTHLY, Loved that all port activities were close and easy to walk to. OHPOOH AND SALLYJO Read Less
3 Helpful Votes
Sail Date: September 2018
It was a dream for us to go on an Alaska cruise.The personnel were very pleasant.My main complaint is that there is not enough areas for smokers.Talked to many smokers who say that other cruise lines offer smoking outdoor on one side of ... Read More
It was a dream for us to go on an Alaska cruise.The personnel were very pleasant.My main complaint is that there is not enough areas for smokers.Talked to many smokers who say that other cruise lines offer smoking outdoor on one side of the ship.Very disappointed. On that large of a ship there should have been more areas.I guess smokers are considered second class citizens,I wont use this ship again.The food at buffet was decent.The other compimentary restaurants there was an extra charge.So we did'nt go to those.Also we had ice delivered to cabin,then found out there was a 14.50 charge.So from then on we got our ice from the restaurant or bars.The drinks were great.Entertainment was hard to book,it was always booked up.The best bar was outside on the 8th floor,had a great bartender.Excellent job and very easy to talk to.All told it was a decent cruise,beautiful ship.Bed was very comfortable. Read Less
3 Helpful Votes
Sail Date: September 2018
Went on Emerald Princess ship last July & wanted to try NCL's newest ship BLISS. My wife & I were definitely pleased. Just a beautiful ship with great amenities (food, entertainment, excursions, facilities, & activities). ... Read More
Went on Emerald Princess ship last July & wanted to try NCL's newest ship BLISS. My wife & I were definitely pleased. Just a beautiful ship with great amenities (food, entertainment, excursions, facilities, & activities). Service was outstanding. Best part was the Observation lounge located at the front of the ship. Beatles own Britain's Finest rock group, Prohibition comedy, and Jersey Boys were the highlights of the activites (but there were other performances as well!) on board. We ate at a specialty dining restaurant every night. 5 of them were provided by NCL's upgraded deal. The other two were comped to us because we are Platinum level guests on NCL. Cagneys, Teppanayaki, Ocean Front, Le Bistro, etc were among the specialty dining experiences we enjoyed the most. The Buffet, Savor, & Taste restaurants were just fine as well. Let's not forget The Local Pub (O'Sheehans on other NCL ships) which is 24/7 open. Loved the casino....especially poker and blackjack and craps tables. Cabin was on 9th deck aft....balcony stateroom. Very nice...very clean! Alaskan Ports. as usual, were wonderful. Paid only $45 to ride Ketchikan trolley bus to see the salmon, bears, & the bald eagles. Went on the railway system in Skagway (do not bypass this trip!). Fun & informative Highly recommend Bliss as it will soon leave Seattle/Alaska to take passengers thru the Panama Canal & end in Florida for Western & Eastern Caribbean trips this winter. Enjoy! Read Less
2 Helpful Votes
Sail Date: September 2018
This was a last minute cruise we booked 3 weeks before departure. An Alaska cruise was something we wanted to do and it was the right choice. I don't get any of the negative reviews.The Bliss is an awesome ship and everything was ... Read More
This was a last minute cruise we booked 3 weeks before departure. An Alaska cruise was something we wanted to do and it was the right choice. I don't get any of the negative reviews.The Bliss is an awesome ship and everything was perfect. The embarkation and disembarkation was quick and easy. Our cabin 9174 was perfect for the 2 of us. We NEVER had a bad meal on the ship, this includes the buffet, the complementary dining, and the specialty restaurants. Every show we saw was great especially Jersey Boys (which we saw twice). All the live music was great especially Siglo and the Beatles cover band. All the staff was polite and was able to answer any question we had. Our cabin was taken care every day sometimes twice a day. We went to the Mendenhall Glacier and whale watch and it was awesome. This is a trip I would absolutely do again. Read Less
2 Helpful Votes
Sail Date: September 2018
I selected this cruise because I have always wanted to see Alaska. I have several friends who have made this journey and they all said that they trip was amazing. I have to agree and I must say that Norwegian played a large part in ... Read More
I selected this cruise because I have always wanted to see Alaska. I have several friends who have made this journey and they all said that they trip was amazing. I have to agree and I must say that Norwegian played a large part in that! Now, that is not to say that we didn't have some hiccups...but they were all in the registration process. There were mix-ups with some of the extra packages we purchased. The first occurred when my roommate paid for her excursions and somehow my excursions, which I had already paid for, "disappeared" from my trip summary. My roommate made one phone call, spoke with an extremely apologetic and helpful Norwegian representative, and my excursions immediately reappeared on my trip summary. Our other experience was not so simple, when one of our party was informed that her thermal suite package cancelled after she had paid for it in full in July (and had the e-mail confirmation to prove it). She was also told that due to the fact that the number of people who can use the suite is limited, she could not just have her package reinstated. Correcting this situation required both my friend and our our travel agent to spend SEVERAL hours each on the phone. They both spoke with Norwegian representatives who were not only not helpful but seemed overtly hostile. However, when it was finally settled, the package was reinstated and Norwegian had two bottles of wine and a $50 onboard credit waiting for her when she arrived onboard. These experiences just before our cruise had my whole party slightly skeptical about Norwegian. However, our experience onboard was simply wonderful. The ship was brand new, shiny and beautiful. The embarkation process was the quickest and smoothest I've ever experienced with any cruise line. And the cabins were the most spacious of any cruise line I've ever cruised with before, with tons of room for storage and, bless 'em, a nice-sized bathroom. The shows we saw were fabulous, especially Havana! The sets, the costumes, the performances...EVERYTHING!!! Mary Gutzi in the lead was AH-MAZ-ING!!! The dancers, especially a young man named Edson, were so talented! Their rope number was absolutely mesmerizing! This production was just as good as anything I've seen on Broadway. Our excursions were also wonderful. We went whale-watching in Juneau and were fortunate enough to not only see sea lions and whales but we actually saw one humpback breach the water! My friends and I actually got both photos and videos of it. We were so excited!!! But we probably loved our train ride in Skagway--the views of the White Pass were just breathtaking. And our final excursion was a horse-drawn trolley ride in Victoria...it was quaint, relaxing and informative, all at the same time. Now, we were blessed with unseasonably nice weather for our entire trip so that made it extra special. The only time we even needed jackets was on our whale-watching excursion and we only got a slight drizzle on rain for a couple of hours in Victoria but then it cleared up and the rest of the evening was beautiful. I NEVER book a balcony room but for this trip I was told it was a must and I have to say I'm so glad I did, especially when we cruised Sawyer Glacier and saw the blue ice! We saw whales from our balconies, as well as glaciers (too many to count) and numerous smaller iceburgs. The food on-board was excellent and there was a variety to choose from. The wait staff in the restaurants were gracious and accommodating. I enjoyed the Starbucks and the gelato shop, too! Our cabin steward, Ray, was one-in-a-million. If you spoke his name, he appeared as if by magic. My friends provided him with decorations and he had my cabin decorated as a surprise for my birthday after we returned from dinner. He was just so sweet and also unobtrusive. Although we had some hitches pre-cruise, the trip itself more than made up for it. I would definitely cruise with Norwegian again. Read Less
1 Helpful Vote
Sail Date: September 2018
We were invited by friends to join this cruise! It was a small group from Big Springs Texas and several folks from Arizona. Me and my wife have never been on a cruise before. So this being our first time, I can’t imagine any better ... Read More
We were invited by friends to join this cruise! It was a small group from Big Springs Texas and several folks from Arizona. Me and my wife have never been on a cruise before. So this being our first time, I can’t imagine any better experience than we had on the Norwegian Bliss! The Restaurants and food were excellent and the service, our room, the drinks, everything was totally awesome! Best vacation we’ve had in years! Our room Stewardt, Marlin, was awesome! We did not see him a lot but he always took care of our needs and always left a little surprise every day for us! Great Employee! The only inconvenience that I saw were the elevators! There were not enough to handle the large amount of people on that ship. I don’t know if anything can be done to improve that service but if there was, that would really be the only improvement I can imagine! Thanks for a Great Trip! JB Read Less
4 Helpful Votes
Sail Date: August 2018
We chose the Bliss because of all the amazing videos we saw and everything we heard from our travel agent. I will start with the positives: - If you're a single or older couple with no kids, this cruise MAY be for you - Good ... Read More
We chose the Bliss because of all the amazing videos we saw and everything we heard from our travel agent. I will start with the positives: - If you're a single or older couple with no kids, this cruise MAY be for you - Good options for entertainment - Paid/ upcharge restaurants were definitely better than included ones - Alaska ports made the trip worthwhile Now, for the things we do not like and why we will never choose Norweigan again: - Maybe because the Bliss is so new, this could explain the utter lack of organization of the staff - Food at Buffet, Taste/Savor (same food) and Manhattan was very mediocre (at best) with no place to sit in the buffet restaurant - Our room (10-154) had a horrible banging/knocking in the walls and for 3 straight nights I go ZERO sleep, for a vacation it was unbearable - The spa passes were pointless and way over priced (again with kids, it's very difficult to coordinate since the kids clubs closes for 2 hours chucks all through the day) - The arcade and bowling machines will charge you repeatedly whether you used/ played the machine or not (and the way we were treated when we brought up an extra $6 charge was atrocious...) -Staff on cruise aren't empowered to do anything. So, if you have issues you have to write a complaint post cruise and they say it takes up to 15 business days to get a response - The app is trash and they charge you $9.95 per person to use it - Most things were constantly closed down (laser tag, mini golf and race track) which attracted us in the first place - Most things on ship are an extra cost so it's a constant nickel and diming vacation - Not a lot of family friendly activities - Havanah was just awful (as you will see in every other review) but there was really no need for the actors to light up real cigarettes in Jersey Boys (it was disgusting and made the whole theater smell) - The common spaces like the observation area are ALWAYS packed and people put their gross feet on the furniture and no rules are enforced. NOTE: We had a balcony but if you get an inside cabin it will be very hard for you to find a "common space" to relax and enjoy when there is anything to see outside - No drawers/ clothing space for fmaily with kids (if you're just 2 people, I imagine the closet space would be fine - The worst traffic flow I've ever seen on a ship. Elevators are always packed and no one wants to make space for new people (so you will be climbing 5-10 flights of stairs all the time to get where you need to go) - Captain decided to not go to the glacier which was a huge selling point for us. Given all the equipment they have on board it was more of an issues of not “wanting” to rather that not being able to. Why not save their gas and effort, right? We literally turned around. Overall, this is a cruise where the food is bad, few options for families, the staff is not empowered to make anything right which means absolute HORRIBLE or non-existent customer service, over-crowded ship with poorly planned traffic flow, this was not a vacation this was a total disappointment. As with anything, we have each other so spending time together was the best part but I would not waste money with Norweigan (they appear economical but after being charged for EVERY SINGLE THING) they are way more pricey. I will be booking with Disney Cruise from now on until kids are older (they have exquisite food, service and pretty much everything is outstanding). Read Less
3 Helpful Votes
Sail Date: August 2018
We chose the cruise because of the show Jersey Boys. The show was wonderful. All of the entertainment on the ship was excellent. The ship was clean and well staffed but the staff often had language difficulties. Overall, the price for ... Read More
We chose the cruise because of the show Jersey Boys. The show was wonderful. All of the entertainment on the ship was excellent. The ship was clean and well staffed but the staff often had language difficulties. Overall, the price for the cruise, compared to the quality of the cruise, was too much. We have traveled to Australia for two and a half weeks for less than this cruise cost us. We felt like we were nickled and dimed to death by the cruise line. There was an additional fee for the go karts and one of the theatre shows. The dining was rather disappointing. There was a large selection of food in the cafeteria with the buffet, but the food was usually just warm and the quality was mediocre. There was not a restaurant that served brunch. The Mexican specialty restaurant was awful and overpriced. The steak and BBQ restaurants were pricey but excellent. The beverage package was the best deal for the money on the ship. Don't waste your money on the water package, the ship's water is just as good as the bottled water. Read Less
2 Helpful Votes
Sail Date: August 2018
We cruised to Alaska last year twice on the Ruby Princess and it was such an inspiring journey, I knew we wanted to go back. This year we decided to return on NCL Bliss because it was big and new and sounding very exciting....and it was. ... Read More
We cruised to Alaska last year twice on the Ruby Princess and it was such an inspiring journey, I knew we wanted to go back. This year we decided to return on NCL Bliss because it was big and new and sounding very exciting....and it was. We sailed out of Seattle and the embarkation was a breeze, very organized and very quick. But the scene outside the terminal.....a zoo! NCL docks downtown Seattle at Pier 66, not at Pier 91 outside of town like Princess. The terminal is directly across the street from railroad tracks and adds to the chaos. The public street is narrow and with all the buses, taxis, limos, shuttles, and private cars it is very challenging just to get to the drop off location. The taxi drivers made it even worse by stopping in moving traffic, moving street cones, and cutting across lanes to the curb. So just be warned, especially if you are dropping someone off or in a private car. The ship is beautiful with lots of entertainment, over-the-top buffet, and plenty of bars and eatery's. The shops are all very pricey, not like most other cruise lines that keep prices competitive with the ports. You cannot bring water or beverages of any kind on board and the Unlimited Drink Package is expensive ($89 per day) and does not include water or brewed coffee. In fact the only specialty coffees on board are at Starbucks and that is not part of the cruise or beverage package....it is pay per drink. Lots of speciality restaurants you can pay to dine, or eat in the buffet, 3 included dining rooms, or the awesome cafe called The Local. This is a pub-like bar and eatery. They have the best breakfast, fish & chips, and lots more food, including an amazing tortilla bowl. Best part is they are open and serve off the menu 24 hrs! They also have a bar and seating around the atrium on deck 7. I want to give a huge shout out to one of the best little excursions we have had on any cruise. It is in the Port of Juneau, called Alaska Pedicab-Juneau. They are local and can usually be found at the dock or in town to escort you around town or just from the ship and back for about $5. But you can arrange for a 90 minute tour of town and landmarks around town for $90 that includes 2 people. It was fantastic, so personalized to where ever you would like to go. The owner, James took us all over downtown and to some of the historic monuments and statues dedicated to the town's history. He also took us out to Whale Park where we got a great picture of the news view in Juneau. Be sure to look up Alaska Pedicab-Juneau. They also have a Facebook page. And finally the disembarkation back in Seattle was so easy. We picked the Port Valet service as it is FREE! Your bags are picked up the night before docking, the ship checks in to your flight and delivers your boarding passes and bag tags to your room. Your bags are taken directly to the airport for your flight and you don't pick them up until you are back at your home destination. We got off early with our carry on luggage and was at the airport before 9am, our flight was at noon. So simple and easy. Read Less
4 Helpful Votes
Sail Date: August 2018
This was our first ever cruise and we thoroughly enjoyed the ship, the itinerary, the crew and the meals. After reading the somewhat mixed reviews of the ship and trip, I was slightly concerned about our booking. While there were some ... Read More
This was our first ever cruise and we thoroughly enjoyed the ship, the itinerary, the crew and the meals. After reading the somewhat mixed reviews of the ship and trip, I was slightly concerned about our booking. While there were some small items that could be improved, it was a really great trip. As others have noted, it’s a large ship and thus you need to plan ahead to carve out the optimal vacation. Service was consistently friendly and thoughtful. The room steward was fantastic and the dining staff great. (For context, we dine out often and typically stay at 4 and 5-star hotels so have a high expectation for service). Below are some more specific thoughts to help plan your trip: • We were in a mid-ship mini-suite – 12824. Cabin was very nice, bed was super comfortable (billed as a queen but felt more spacious). Sheets were so-so soft and the pillows we’re ok (I brought one of my own). Plenty of storage, spacious bath room. Balcony was perfectly fine/spacious. Given how much there was to do and the fact that you’re in Alaska, we didn’t use it a ton but left the slider door open every night to get a fresh breeze while sleeping. • Plan ahead. This is perhaps the most important thing to do. We book all our specialty restaurants and entertainment the day it became available to do so (120 days prior to sailing, I believe). This allowed us to ensure we got in the restaurants we wanted at the time we wanted. We also booked the Thermal Spa Pass ahead of time. Also, we planned to board early so that we’d be able to secure passes to the Vibe Beach Club, which is super important. We didn’t have any issues booking excursions but did plan these a few weeks in advance. • Thermal Spa Pass: For a fee ($129?), you can get a full week pass to the spa which was important for us. I provided a great place to get away from crowds and offered a beautiful viewing area. I’d highly recommend this. • Vibe Beach Club. I’d also highly recommend this. This area provided a sanctuary from the crowds as well. For ~$139/week, you get access to a “private” deck with its own bar, cabanas, loungers and hot tub. Was amongst the best part of the ship. The crew here (Ruby and Randy) were soooo friendly and helpful, ensuring our every need was met. Again, we’re in Alaska so it can get cold up there; however, there are blankets to use to keep warm. While I believe they sell ~75 passes (not certain about the number, but limited), we never saw more than 10 people at a time on the deck. Run to the guest services to get these passes. • Spa services: This was the one area where service was not great - - there was constant upsell throughout the process to book a massage; and post massage, also an attempt to sell you products. The massage itself was great – I asked for deep tissue and was almost crying because of the pressure - - a good thing for me. • Restaurants: Our favorite was La Cucina – dined there twice. Delicious food, tasty wines and great service. Ocean Blue was also great - - both food and service. Cagney’s food was very good – service was perfunctory at best. Teppanyaki was really fun – with good food/service. Q was so-so, food was OK as was the service. We ate at Taste/Savor for lunch and both of these were perfectly good – busy but the staff is accommodating. Coco’s for crepes was delicious. • Cellars Wine Bar: Would highly recommend. Great wine selection and very helpful staff. Throughout the cruise, they have wine-classes you can take (for a fee). Was really fun and informative. • Common Areas: The Observation Lounge and the Garden Café can get crowded. The Café was often a zoo – with so many people for breakfast. We grabbed breakfast there but then took it to the Observation Lounge which worked must better. Also, some of the crown can be a challenge – e.g. kids running around, bare feet on loungers, poor manners. Overall not an issue, but at times a distraction. • The overall ship furnishings and décor are really beautiful – first rate and very nicely done. In sum, would highly recommend this ship and the Alaska trip. We’d definitely do it again. Read Less
Norwegian Bliss Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 4.5 3.9
Entertainment 4.0 3.9
Public Rooms 4.5 4.1
Fitness Recreation 4.5 3.8
Family 3.5 3.8
Shore Excursion 4.0 3.7
Enrichment 4.0 3.5
Service 4.5 4.1
Value For Money 3.5 3.5

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