Ok first the bad!!! This was going to be a first cruise experience; we got pet sitters, took time off from work, left early to hit Norfolk terminal on time - everything was going well and then we were told we owed $800 more. Imagine our ... Read More
Ok first the bad!!! This was going to be a first cruise experience; we got pet sitters, took time off from work, left early to hit Norfolk terminal on time - everything was going well and then we were told we owed $800 more. Imagine our surprise since we had paid in-full when we booked in February for a May 2 trip. What is worse - no one could tell us why. Just pay up or don't board. We had to stand there for over an hour while they even tried to get there machines to show we paid (at one point it doubled the $800 to $1600!) - which we did since we were told we would lose the $1381.22 we had already paid for the Ocean view room if we didn't pay the $800. We were then told see the finance/accounting controller on board and to go to the Guest relations desk. We get there and are told nope you can't see him because he doesn't see guests. Throughout the trip we received many shrugged shoulders for questions related about this or even as simple as "is the pool 24 hours? or "will buses take us back to the parking lot?". I can understand if they are unsure but they just shrugged off our questions and sent us on our way.
The $800 was a gloomy cloud that ruined it for us. To make matters worse the last full day of the cruise they claimed that $400 didn't go through even though we had checked our credit card accounts. They made us pay that too after they made us come back to the desk several times because most of the guest relations folks had no idea what we were talking about when we came up. The guest relations desk folks were polite but by design very, very unhelpful. Finally we got to call RCI Customer office to be told our travel agent had mistakenly taken a discount we shouldn't have. A discount by the way that should have only cost us $300 to make up for the difference (if you go by our date of booking) and no one at RCI called to tell us was in error - I mean, we gave our date of birth when we did the on-boarding almost two weeks before sailing but they said we were marked for a senior discount and never told us! Therefore Royal in my eyes will always be the pirates of the sea. They went for an extra $500 that we probably would have spent on the boat anyway but with happy, relaxed grins on our faces. Remember RCI - happy people spend more. Instead I spent the bare minimum I had to on the ship and was sad about the sudden upcharge and lack of help. It was sad that my happiest moment was getting off the ship and coming home!
We couldn't even hear over half of the announcements in our room during the day without running to open the door to hear them. The food was the same all the time everywhere - no variety! Always Asian or mediterranean, which is fine for a night but not the whole trip. The toilet wouldn't work half the time, the bed curtain was missing and several drawers kept getting stuck out and wouldn't go back in without a lot of effort.
When it is all said and done it is obvious Royal didn't want the business of us two 25-45 somethings, and we are now happy to oblige by taking our future wedding plans and wedding guests elsewhere.
GOOD Stuff still happened:
The only fantastic persons was Wendy and Haimi (sorry if we got the name spelled wrong). They were always friendly, helpful and made us feel like we were welcome. They even gave us a quick towel folding lesson!
The two Bermuda excursions were also fantastic. We did Hartley's helmet dive - Greg H. himself took our group out and even if you can't swim and don't like to go under water or get your hair wet you will enjoy this! BTW - you won't get your hair wet because the helmet you put on to go under is perfect, plenty of oxygen and no water gets in the helmet. We loved him and Rolf (sorry again if named is wrong!) Greg obviously loves the marine life and what he does. We love our CD with pictures. A few young ladies were scared to go under and he showed a great deal of patience and superb customer service trying to balance everyone's experience and ensuring we all had a chance for this great adventure. He saved our cruise trip from being a complete unhappy disaster!
The cave tour to the Prospero caves at the Grotto hotel was also fantastic - we even swam in the underground cave lagoon; a little cold but a fun experience to brag about! It is amazing to hear about its formation but sad to see that previous tours had left trash...so please don't.
On our own we went to Alexandria Battery beach to pick up tons of sea glass (it isn't much of a beach but what fun we had picking up the glass) and Dorey snorkel park. Both very lovely - the water is so blue! It is obvious that the Bermudians care about their home and keep it very clean. Read Less