29 Holland America Noordam Senior Cruise Reviews

Of fourteen cruises this was my third with HAL. It was nice to renew our acquaintance after a five year hiatus. I'm happy to say that HAL have maintained their high standard, mostly. More on that later. We came down to Sydney by ... Read More
Of fourteen cruises this was my third with HAL. It was nice to renew our acquaintance after a five year hiatus. I'm happy to say that HAL have maintained their high standard, mostly. More on that later. We came down to Sydney by train and four of us took a taxi from Central to White Bay. I was amazed at how much luggage space was available in the hybrid Toyota, it all went in the back, no bags on laps. Fare was $30 which I thought was reasonable but not so much when then return fare, White Bay to Central, was only $25! Hmmm. The return was a quicker trip as it was early morning. On arrival at the terminal we checked our bags and joined the queue which looked long but didn't take to long to get through, about 30 minutes and we were aboard. Room was ready. We, my friend Tony and I, had requested twin beds but found a double made up. We pointed this out to our room attendant and it was quickly fixed. Unusually, I had trouble orienting myself when moving about the ship. I think the lack of an atrium such as on X Solstice and Ovation OTS may have something to do with it. The decor, altough tasteful and in good condition, was not to my liking- too much brown, bronze and gold made for a drab interior. Others may like it but it seems dated. Meals. First thing I noticed in MDR was that there were fewer choices compered to my previous HAL experience. HAL is not alone in this regard. What was pleasing was the food standard was still as high as I remembered. Almost but not quite up to that of Celebrity, I recall only one dud meal in MDR, a chicken linguini with basil and tomato sauce and some crispy thing that wasn't crispy. The pasta sauce was totally lacking in flavour, basil or tomato, but the chicken was ok. We ate all dinners in MDR except for three nights when we ate in the specialty restaurants. The first was a birthday dinner in Pinnacle grill. There were four of us. I ordered a honey glazed pork chop as a main, the others had steaks, I wish I had too. The pork chop was overcooked, tasteless and chewy. Everything else was good, appetisers and desserts. The next was Rudi's Sal de Mare. This was excellent. Wonderful seafood courses and all cooked to perfection. Only problem was we had trouble finishing it all. By the time dessert came we were all pretty full then had to front up to a pile of profiteroles covered with chocolate sauce and ice cream, There was also crepe suzettes which were yummy. The final night was in Cannaletto's for my 70th. Excellent Italian food and presentation with portions just right. With the exception of the first sea day, when we had breakfast in the MDR, we ate breakfast and lunch in the Lido buffet. No self serve but food was freshly cooked and served by staff. Very little wastage and a lot less temptation to overload your plate. Less chance of spreading bugs too. Lots of variety to suit all tastes. Our group of four generally ate breakfast late (too late for MDR)cdue to Tony, a late riser, and the other two who liked pre breakfast walks and gym sessions. I just went with the flow. Entertainment, This is the first cruise where I have not tried to attend every show. Our usual ritual was 7pm trivia after which we would then have dinner. The late shows were at 10 and sometimes clashed with other performances such as piano and strings in the Lincoln Centre or BB Kings or the piano bar. I did catch the comedian one night and country singer Patrick McMahon was great, both nights. Have seen him on a previous cruise. Although the HAL band was good I it lacked a brass section. This would have given it a lot more presence. Guest speekers were interesting and topical. We booked a couple of ship tours, In Alotau we did a Milne Bay cruise with a historical commentary which was interesting and informative. I was able to relate what I have read, about the Japanese attack, to the geography/topography of the area, It was here that the Japanese suffered their first WW2 defeat on land. After that we went on a cultural tour and learnt about the way of life and customs of the PNG people in this area. For the island visits we went ashore and snorkelled and generally relaxed. Exception was the Conflict Islands. What a beautiful place this is. A Coral Sea atoll of twenty one islands with a marine research facility. The owner, Ian Gowrie-Smith, has set up a turtle conservation facility. He has an agreement with Carnival that allows their ships to visit and this helps fund the facility. It was here that I found the best snorkelling I've ever seen, absolutely beautiful and unspoiled in comparison to other islands where the coral is suffering degradation from the reef shoes and too many people We had booked an outrigger sailing cruise but this was cancelled due to lack of wind. For the Australian ports of Gladstone, Cairns, Airlie Beach and Brisbane I did my own thing. I did a little geocaching which gives me exercise and takes me to out-of-the-way places tourists mostly miss. Tendering at Yorkey's Knob, Cairns is the pits. Takes up so much time although I never had any problems getting on the tenders due to crowds. I can recommend the Cairns Aquarium, well worth a couple of hours there. Airlie Beach is much different to when I was last here, about thirty five years ago. They tell me the place is usually full of backpackers but maybe the season was over as there weren't too many about. Or perhaps they only come out at night. Lots of cafes and restaurants. In Brisbane I spent a relaxing day at my sisters' and spent some time with her five grandchildren, four girls and one boy aged between five and eleven. That was fun. All good things come to an end and we were back in Sydney having missed the cyclones but got the tail end of the Sydney storms. Disembarkation was on a Saturday. Saturday is when I windsurf and my club was having a post race Xmas BBQ so I decided I would try and make it back to Newcastle in time. I self disembarked by not putting my bag out the night before and just walking off when I was ready, Shared a taxi to central and was on the train heading north at 8.18. Would I cruise with HAL again, sure, if the itinerary looks good and the ports are interesting. I forgot to mention the one change I noticed in HAL's standards. Dressing for dinner. It's now a lot less formal than it was. On my first HAL cruise I didn't have a jacket for gala night so the Maitre d provided me with one. I didn't have to wear it, just hung it on the back of my chair. Some consider the casualisation of dinner attire a backward step but for me, I'm fine with it. I wear neat jeans or slacks with a collared shirt, or sometimes a bright Hawaiin shirt. No problem. Read Less
Sail Date December 2018
The Noordam is badly needing refurbished in certain areas. Rust on balconies, grubby corridors. It looks a bit tired and dated. The sitting area immediately outside the Lincoln centre really needs attention. The windows are a mess with all ... Read More
The Noordam is badly needing refurbished in certain areas. Rust on balconies, grubby corridors. It looks a bit tired and dated. The sitting area immediately outside the Lincoln centre really needs attention. The windows are a mess with all the botched efforts to patch up seals. The crew is fantastic. Nothing is too much trouble. Certain things niggled with regard to food. They twice ran out of cornflakes and once out of Special K.. There was melon until it was coming out of your ears. I thought that we would have had pineapple or kiwi or mango but that was very seldom. Often the food could have been warmer. The Lido is just a very big and noisy cafeteria but saying that there was plenty of choice. The service in the dining room was superb.Something which we found annoying was the never ending rubbish piped music everywhere on the ship, right from very early morning in the Lido. We were fed up with it. The artistes, musicians and singers in both the BB KINGS and LINCOLN CENTRE were absolutely superb. The BBC earth shown in Vista lounge and accompanied by the ships musicians was fantastic. The rest of the entertainment ranged from very good to average. The cruise director Jai is a real jewel for Holland America. In my opinion he could not be bettered. The EXC excursions were very expensive and many just not worth the money. You can do it much cheaper with the tours at the quayside but bear in mind EXC tours do guarantee to get you back and the ship will wait. I understand that the ship is to be refurbished in October 2019. We enjoyed our cruise and would sail with Holland America again. Read Less
Sail Date September 2018
t had been nine years since we sailed HAL,and twenty since sailing the Inside Passge on HAL. There add-on land tour of Denali National Park, and sailing from Anchorage sealed the deal. In the dining room, we noticed a drop in the ... Read More
t had been nine years since we sailed HAL,and twenty since sailing the Inside Passge on HAL. There add-on land tour of Denali National Park, and sailing from Anchorage sealed the deal. In the dining room, we noticed a drop in the choice of meal selections. More average than top end, but the food was very good and the table service was excellent, after a blip on day 1. Having taken the four-day land tour beforehand, embarkation was a doddle, as we were the last coach in. All pre-checked luggage was already in our stateroom to meet us. Others who took the land tour had a ten hour coach journey from Fairbanks to the ship. Somehow, we had an internal flight from Fairbanks to Anchorage then a 3.5 hour coach trip. Much better. Not sure why Fairbanks included, as there is very little there to see in late September, if ever! Disembarkation was also very good. Noordam was in superb condition throughout and probably the best cruise -ship we have been on,in over 20 cruises. Happy smiling crew faces throughout the ship Alaska from North to South is the way to see the State. Read Less
Sail Date September 2018
This was our first trip to Alaska and first Cruise! HAL was recommended by our TA and we really enjoyed ourselves. Brought meds for motion sickness but only took it the first night when we were at sea. A little rocky but we did fine! ... Read More
This was our first trip to Alaska and first Cruise! HAL was recommended by our TA and we really enjoyed ourselves. Brought meds for motion sickness but only took it the first night when we were at sea. A little rocky but we did fine! Our room was very spacious, the attendants were very nice and quite efficient, room service was prompt, laundry service was good also. The 2 specialty restaurants were the best with the MDR coming in next. We were not impressed with the Buffett. Lots of time the food was cold and the variety got old after a couple days. Plus after 2pm half of the stations were closed so if you wanted a late lunch, you had to have what was available. This was our only complaint other than the lack of supervision of some of the kids onboard. We never spent time at the pool because it was so noisy. It wasn't that big of a problem because we found some quiet spots! We loved the Crows Nest, Americas Test Kitchen and our balcony! Trivia was fun! Glacier Bay was spectacular! We went to Mendenhall Glacier in Juneau and took the tram. Cloudy so we didn't see much. We toured around Haines and saw the Lumberjack show in Ketchikan. We also took a floatplane ride in Ketchican. Best part of the whole trip! Sunny so we could see everything! Gorgeous! I was a little nervous about going but I loved it We have no other ship to compare the Noordam to so it was quite fine for us. Liked the fact that it was smaller with less people. Everyone was very nice and HAL was well organized! We had perfect weather for our whole trip! A little rain in the afternoon at Mendenhal and that was about it. Drizzle when we came back from the Tram. Read Less
Sail Date June 2018
Friend had recommended. A last minute decision to take a holiday following long wet winter. Purchased just a month ahead of sailing, online, and overall very pleased with cruise. Very good value. Prices were discounted at this time. Calm ... Read More
Friend had recommended. A last minute decision to take a holiday following long wet winter. Purchased just a month ahead of sailing, online, and overall very pleased with cruise. Very good value. Prices were discounted at this time. Calm seas all the way from Sydney, Tasmania, NZ ports, disembarking Auckland. No rain, all sunshine. Met some lovely interesting passengers, mainly from Canada and USA. Met quite a few repeat HAm repeat cruisers. A few did say they had noticed cutbacks in some areas, particularly theatre entertainment. Excursions are expensive compared to same land prices as is wifi. But, if your tour is late back the ship will wait which did happen once I believe. Do take some of your own coathangers! Major shortage for some reason. Good cabin steward, a very happy crew, good atmosphere. We had a lovely time and would be a repeat passenger but not on main deck because of night noise from carpenters shop? so beware. Saw only less than 10 children during voyage. Read Less
Sail Date November 2017
We scored a great price on a 15-day HAL cruise from Sydney, Australia to Auckland, New Zealand. Perhaps the price was so affordable because a) November is a less popular travel window (our itinerary included Thanksgiving); and b) the ... Read More
We scored a great price on a 15-day HAL cruise from Sydney, Australia to Auckland, New Zealand. Perhaps the price was so affordable because a) November is a less popular travel window (our itinerary included Thanksgiving); and b) the Noordam is due for a significant refurb very soon, which is much needed because her passenger spaces are outdated and worn. The AC failed in our cabin the last four days of the cruise; they never could fix it though they brought us a fan which make the ventilation almost bearable. Itinerary: The Australia/New Zealand itinerary did not disappoint. Between Sydney and Auckland, we stopped at eight lovely ports, each with its unique charm and scenic/cultural offerings: Melbourne, Hobart, Dunedin, Akaroa, Picton, Wellington, Napier and Tauranga. We would definitely recommend a vacation Down Under. On-Board: As with all cruises, there is no shortage of on-board activities. The Maori cultural ambassadors were great, as were several of the other evening entertainers. Kelly, our on-board EXC tour consultant, was a real asset. She prepped us for upcoming ports of call, giving historical context and tour options to match diverse interests. Her commentary as we sailed into Milford Sound and thru Fiordland Nat'l Park made that part of the cruise all the more interesting. Dining: We dined mostly on the Lido Deck for its convenience and wide variety of choices. We did notice there seemed to be more servers peddling alcohol than clearing tables and bringing water/lemonade. Burgers and Mexican choices at Dive-In by the pool were always good. We ate at only one of the specialty (extra charge) restaurants -- the Italian Canaletto. It was our least favorite meal of the cruise, the food too unusual/bizarre for our taste. I order lasagna (what can go wrong?) and didn't care for it at all. The food and choices in the main dining room were good (we ate there about 5 times), but it takes TWO HOURS to be served dinner. That's just too long for our American lifestyle. Cabin attendants: Our room stewards were okay. We never saw them, and on the rare occasion we made a request, "Green apples in the fruit bowl, please" we got bananas, red apples and unripe pears instead. "Please don't close the curtains unless we are in port", but they always did anyway. I understand they have a heavy workload, which probably grows heavier every year as HAL tries to reduce the number of staff. What is missing: Having cruised with Holland American for a decade, we've seen a number of old "traditions" disappear. The beautiful ice sculptures, chocolate night extravaganzas, and any-time ice cream/dessert bars are gone. I'm sympathetic to the competitive nature of the cruise/hospitality industry and the need to cut corners wherever possible. I enjoy a good cruise experience for a bargain price, so some of these niceties are inevitably trimmed in the process. We will sail with Holland America again! Read Less
Sail Date November 2017
Heard good things about Holland America and we agree. Food and service was exceptional. Our room with a balcony was very comfortable. Only negatives were that the excursions were pricey, charging for water when going on excursions, and ... Read More
Heard good things about Holland America and we agree. Food and service was exceptional. Our room with a balcony was very comfortable. Only negatives were that the excursions were pricey, charging for water when going on excursions, and charging for very poor internet. The excursions were expensive and thought they could have had a better selection. However, most the stops were very accessible on your own. The major cities were very crowded and involved a lot of waiting. Also, thought their ship announcements were very hard to hear. The ship offered a Windows 10 class which was excellent and was filled most of the time. The instructor was very good and they just needed more space. The ship was exceptionally clean and there was certainly no lack of food at any time. The exceptional service on the ship really made a difference as everyone smiled and made you feel special. Would definitely recommend Holland America. Read Less
Sail Date November 2017
Noordam 82318 tons 918 cabins Last Drydock 2018 9/28/2017 Room 6090 The Good Our room was in a great location! Only a few rooms aft of the midship elevator. We had two panoramic midship elevators on either side, ... Read More
Noordam 82318 tons 918 cabins Last Drydock 2018 9/28/2017 Room 6090 The Good Our room was in a great location! Only a few rooms aft of the midship elevator. We had two panoramic midship elevators on either side, and also some central midship elevators. We had the pilot boat arrive right under us. We also got to see the Sydney Opera House from our balcony as we arrived into Sydney. On the other hand, we had a crane sitting right outside our window in one of the Fiji stops. Signature Suites come with some nice square footage (280 square feet of room and 100 square feet of balcony). If we’re going to be on a long cruise, we want some elbow room! They’re wide enough that one of us didn’t have to back up if we met at the foot of the bed on the way to the bathroom. For those with mobility problems, this is key. We had a tub/shower with a separate shower and two sinks. The bathroom was also wide enough that one could move past someone standing at the close sink to the other sink. We had a European and American outlet at the desk, and also the vanity. Since we have an international adapter sets for Kindle and iPad, we were able to utilize all the plugs. Great cabin steward! On embarkation day, we give them a written list of preferences to break the ice with them. We about two weeks in, we put him in our top five of a lot of cruises, and later in the cruise we moved him to the top three. We never returned to a dirty room in 38-days. We did leave the “Make Up Room” lock holder when we left for Breakfast and Dinner. Dining - MDR. Another excellent experience. We give the waiter, assistant waiter and boss with a list of preferences to make it easier for them. We had the same team for the entire 38-day voyage. We ate in the MDR. I don’t think we missed an evening. Our assistant waiter served us coffee with HEATED cups! Our waiter managed my allergy seamlessly. He would bring the next day’s menu with the dessert and say “take your time.” Lectures - The lectures San Francisco to Sydney were fabulous. The container lecture was the most interesting lecture of the batch for me. Especially when we got to the Pacific Islands, and saw all container ports. We wished they’d been able to continue the lectures after Sydney. Pinnacle Grill - Lunch - Really great service! We had the same waiter the five or six times we visited. I loved the chocolate dessert with caramel popcorn! Ocean Bar - Great Waitress! Again, one of the top waitresses we’ve had! We met each sea day at the Crow’s Nest for Knitting, Crochet, and Stitching. Our group numbered over 20, and we had a great time sharing stories, suggestions for upcoming ports. (One member planned to do all the Lord of the Rings Shore Excursions.) After Sydney, one of the bartenders visited daily for drink orders. All cargo ports in the Pacific Islands and New Zealand, so no Wifi. All Kiwi (New Zealand citizens) needed a permit to enter their ports. Security entered the bus and checked all ship cards and identification cards. Before we could leave the ship, they played a recording of forbidden items in New Zealand: no food, honey, wood, of any kind, etc. Only commercial bottled water. Once or twice the cruise director told us only unopened bottled water. In Napier they had a band playing in port when we returned from our EXC tour. Bus drivers must take a driving test every year, and we were happy to learn that they must exit the bus and stand next to the door to help tourists if needed. EXC Tours - Each Guide was very knowledgeable and made our tours memorable. . Clean Windows on the Buses. Nice grab bars to help climb those really tall steps to onto the bus. Good lectures by the guides. Great buses with nice long seatbelts in Sydney and Melbourne. Mentioned the super high bus steps (Tasmania’s bus step came up to a couple inches below my knee), to the EXC staff must have mentioned this to the tour groups, because the bus drivers started providing step stools. Also, noticed the bus drivers started driving the buses right up to the gangplank in New Zealand. Fabulous guide in Hobart Wildlife and Waterways. This lady is finishing her PhD in Tanmania History. Best tour guide of the trip! Napier - Sheep Sheering & Scones Mountain Ride! Great guide and great bus. This bus had comfortable seats, a screen at the front showing a live view of the road ahead. With strict food rules in New Zealand, it’s a good idea to book an excursion with a snack or meal included. This guide trained the others to drive up the mountain road. “Ice Cream Sample” was much larger than expected, I think those 4 ounce single servings at our grocery store were smaller! It would have been much better to stagger the two busloads. At the sheep sheering and afternoon tea, since both were at the same location, have one bus doing the tea while the other did the inside part of the sheep sheering, then switch. Very crowded store at the sheep shearing stop. Wellington - Guide’s coffee recommendation was SO true. Very strong coffee but not bitter. We’re so glad he suggested it, but it’s taking a long time to get used to American Coffee. Wellington has some very interesting rules for bus drivers. He pulled down a narrow street, and the cars had to make room for him by either backing up or going over curbs. The Needs Improvement One of the elevators was down for four straight days. Cruise Director did not schedule our Knitting, Crochet and Stitching group in the daily program, but it may not have been his fault. We heard this decision came from corporate. He seemed glad we found each other. At the collector’s cruise lecture, he read word for word from the handout. At the end of the presentation, he declined to answer a question about a possible conflict with a EXC tour and muster drill, and walked back stage. EXC Tours I had sent an email to headquarters about my disappointment with the way they organize the shore excursions, but so far no answer. The tours need to be staggered so only one bus load at a time at each stop. Some of the tours were to crowded, I didn’t want to shop the local stores. With a few exceptions, too rushed, not enough time at each stop, too crowded. Each bus seemed to have something wrong: A/C blowing very warm air, middle bus door didn’t open, etc. When we have a 15-minute stop, and it takes five minutes to load and unload the bus, there’s not much time left for viewing the sights. Cancellation policy now 48 hours. EXC employee worked at the desk and in the Vista Lounge with some type of upper respiratory infection. She tried to announce shore excursions on port days while she had no voice. A few days later, we both came down with upper respiratory infections too. Some EXC tours had meeting times at 11 am, but the Lido opened at 11:30 am. Also, no food stalls just off the ship in port. With strict food rules in New Zealand, I wish they’d have at least a snack on all tours offered. Tauranga - Yes, it goes in the “bad” section. We’re not planning on booking any more EXC tours in Tauranga. Our bus had very uncomfortable seats, no head rests, no seatbelts. Front seats foot area was so narrow, a man next to us couldn’t put his foot all the way down. It had a ramp down the center aisle to a step, and I saw several people fall. Also, the bus had backward facing seats. The tour guide sat in an open seat for a few minutes, then stood back up and spent the rest of the four hour tour standing at the front of the bus. We almost quit the tour at the first stop and took a taxi back to the ship. Did you make the sale? Yes, we got a couple more Future Cruise Deposits Read Less
Sail Date September 2017
My wife and I spent 42 days aboard the Noordam, a medium size cruiseship of Holland America Line for about 2000 passengers from Sept. 24 to Nov. 6, 2017. This was just trhe right time for us with pleasant temperatures throughout our ... Read More
My wife and I spent 42 days aboard the Noordam, a medium size cruiseship of Holland America Line for about 2000 passengers from Sept. 24 to Nov. 6, 2017. This was just trhe right time for us with pleasant temperatures throughout our cruise. Moderate autumn weather along the Canadian und US West Coast and the first sea days on our way to the Hawaiian islands, getting warmer and more sunny by the day, hot and more trpical from Hawaii to Fidji and New Caledonia and moderate again along the Australian East Coast, Tasmania and New Zealand. The Noordam is an older (built in 2006) but reasonably comfortable cruiseship with average size staterooms, many with balcony. The ship requires major renovation and refurbishing both at the ship level primarily with respect to the air condition and the sewage system as well as the cabins with often old furniture and worn out carpeting. What we particularly liked during our cruise was the first class service of all of the ship`s staff. Everybody who we met exceeded our high expectations. This relates particularly to the very friendly and helpful room stewards as well as the waiters and their assistants in the various restaurants and bars. The quality and selections of the food were generally good at the buffets on deck nine and excellent during dinner in the main dining rooms on decks two and three including lobster and filet mignon at no extra cost on special occasions i. their gala nights of which they had seven during our cruise. Another great service was their laundry service. We were charged US $ 248 for this service for the entire cruise and had all our laundry done within one day. This service was absolutely super and reliable. But there were also issues which we didn`t like i.e the extremely high charge for WiFi (US $ 0,75 per minute!!), no free drinking water in the cabin (roughly US $ 4.50 for 1.5 litres), very steep prices for shore excursions as well as limited time in most ports. While the Noordam offers excellent shore excursions at higher prices there are however plenty of opportunities to book personal and private tours at bargain prices in most ports in particular in New Zealand where we had longer times ashore. All in all we had a fun cruise and enjoyed our time on the Noordam. Read Less
Sail Date September 2017
To seem Denali after missing it 19 years ago. It was well worth the wait. Train trip from Anchorage was stunning. Experience, overall, was enjoyable. Noordam shows its age but service was excellent along with destinations. Ship's ... Read More
To seem Denali after missing it 19 years ago. It was well worth the wait. Train trip from Anchorage was stunning. Experience, overall, was enjoyable. Noordam shows its age but service was excellent along with destinations. Ship's officers were first class. Shows were disappointing. Comedian was best by far. Tours tended to be very pricey. Lido Deck food could have been better. Not too many choices, way too crowded. But not having gym open after 9 p.m. was something I still can't get over. Nobody's going to walk off with a treadmill. Individual efforts by staff were appreciated, but having to have a cabin drain unclogged on first night (11:30 p.m.) after a 10-hour bus ride and a 45-minute check-in process were upsetting, but drain issue was resolved that night. Onboard shops could offer more selection. Getting off in Vancouver was the best organized of any cruise line we've traveled. Read Less
Sail Date September 2017
I chose this cruise because after visiting the interior of Alaska and going to Skagway, I wanted to experience the Southeast and the Inside Passage. My primary criterion for the cruise was to visit to Glacier Bay on a one-way cruise. HAL ... Read More
I chose this cruise because after visiting the interior of Alaska and going to Skagway, I wanted to experience the Southeast and the Inside Passage. My primary criterion for the cruise was to visit to Glacier Bay on a one-way cruise. HAL met those requirements. That said, I was a little disappointed in parts of the cruise, especially the Lido buffet. The food was ok, but the started closing half of the lines with only half of the open time gone. Combining that with the fact that you could not serve yourself but had to be served by the staff, it created some longer-than-expected waits. I had read that the size of the servings was poor, but I did not find that to be the case. If I ever wanted more, all I had to do was ask. I actually had to stop them more from giving too much more often than asking for more. Now to the low-light of the cruise: The Pinnacle Grill. We had to take an 8:00 reservation on the last night of the cruise which might have influenced the service, but it was awful. It wasn't the wait staff; it was the kitchen. They couldn't get the food out in a reasonable time. It took about 20 minutes to get our entree after finishing the appetizer and then 15 minutes after that to get the dessert course. We ordered steak for one and halibut for the other and shared the two. The steak was ordered medium. It came out medium rare in places and very rare (almost raw) in others. We didn't dare send it back; we would have been there another two hours. The halibut I had was not even hot, just room temperature, and was no better than what I've had at other restaurants. All in all, I would recommend that you not waste your money on The Pinnacle. Read Less
Sail Date September 2017
Really enjoyed my first cruise onHAL Was on a cruise land tour through Discover Alaska and they are affiliated with HAL. The ship was very nice and I thoroughly enjoyed the cruise and the ports of call. alaska was on my bucket list soI ... Read More
Really enjoyed my first cruise onHAL Was on a cruise land tour through Discover Alaska and they are affiliated with HAL. The ship was very nice and I thoroughly enjoyed the cruise and the ports of call. alaska was on my bucket list soI really looked forward to the ports of call as well as the land tour. I had a balcony cabin which was very spacious, and the cabin itself was also spacious.. The food was really good and great selections.. The entertainmment was just okay, really nothing spectacular with their big productions shows. The service on the ship was excellent from the cabin steward to the diningroom staff all first rate.Since it was mostly if not all adult passengers it was a rather subdued cruise but I most say I did enjoy the peace and quiet. I recommend HAL for an Alaskan cruise, they really do a nice cruise land package Read Less
Sail Date June 2017
My husband and I wanted a nice relaxing cruise. We drove from our home in Northern BC to Vancouver so we could combine road trip sightseeing on the way o the cruise and back home. We booked midship as I am very prone to motion sickness. ... Read More
My husband and I wanted a nice relaxing cruise. We drove from our home in Northern BC to Vancouver so we could combine road trip sightseeing on the way o the cruise and back home. We booked midship as I am very prone to motion sickness. VA 5088 was right above lifeboats but did not obstruct view other than directly below. Nothing there to see anyway and it added privacy. I would have said five stars but the bed was awful due to worn out mattress. Felt like I was as going to slip out of bed due to the sagging mattress. The only other issue was failure to pick up dirty dishes after room service even when we called. The room attendant always took the next day when he cleaned the room. The view even from the room was great. We didn't go on the balcony much because we could easily see from our room. The room steward was very good. Room service delivered fast. We ate at the Lido or room service all but once. That time we ate in the dining room. My husband said it was the best steak he ever had. I had lobster from the Lido once and it was great. We are age 49 and 59 and I think most people were around 50 or 55 with a few looked to be 65. A few children racing down the hall every morning. But saw children only in the Lido other than that. And very few. We walked around the ports and did not do exursions as we wanted no time constraints, just relaxation and my husband grew up seeing whales and we have bears and moose where we live. We stayed at PanPacific and parked there. Loved it. We loved the cruise and want to go on another longer cruise with more ports. Read Less
Sail Date May 2017
We had already been on the Volendam with HAL and thoroughly enjoyed ourselves and this cruise was visiting the South Pacific and Hawaii. We were on board 16 nights Sydney to Honolulu we felt this was long enough for us and it was. ... Read More
We had already been on the Volendam with HAL and thoroughly enjoyed ourselves and this cruise was visiting the South Pacific and Hawaii. We were on board 16 nights Sydney to Honolulu we felt this was long enough for us and it was. The entertainment was far better than on the Volendam we enjoy the evening entertainment in the Vista Lounge and the guest speakers in the day were all very interesting. We enjoyed our evening meals in the main dining room and the Staff did everything possible to serve us well. We chose a table for 6/8 which meant we sat with different couples each night. Therefore we met some lovely people from Canada America and Australia. We also enjoyed our breakfast and lunch in the Lido where the Staff were very helpful and we met lots of lovely people there also. In fact we met a lovely couple from Australia we had met on Volendam two years previous what a coincidence. The places we visited were very beautiful the small island of Davuni in Fiji. Our cabin had a balcony on level 5, it was great and we were looked after very well by our cabin boy. We only have a couple of things which we were not happy with. One was the cost of the Wifi and the fact that it was of very poor quality. The other thing was at the end of our cruise we needed the reception to call the company we had booked our transfer to the hotel in Honolulu with to confirm the time we would be disembarking the ship but they said they could not do it as we had not booked it through them, we had no phone so unfortunately we waited for an hour in the hot sun outside the cruise terminal and our transport did not turn up so we had to pay for another taxi and lost the Money we had already paid but I suppose this was a minor problem. We also contacted the chesty thing in the last couple of days on the ship which in fact turned out to be Whooping Cough which was confirmed by blood test by our local GP and we are still coughing now after 7 weeks. Read Less
Sail Date April 2017
I never sailed the islands of the Pacific, and this was a perfect opportunity to do so. A few days in Sydney prior to sailing allowed two visits to Hunter Valley (two different companies) and a lunch at the top of the Sydney Tower. ... Read More
I never sailed the islands of the Pacific, and this was a perfect opportunity to do so. A few days in Sydney prior to sailing allowed two visits to Hunter Valley (two different companies) and a lunch at the top of the Sydney Tower. Staying at the Sydney Harbor Marriott allowed wheeling your luggage right up to the ship with no problem....very handy! Boarding was quick and easy. Tropical Cyclone Cook interrupted our visit to two ports in New Caledonia, but one stop in Vanauatu was substituted. Days were hot and sunny as we visited Fiji and Samoa - great for those who are wild about beaches, but not much in the way of historic signts. Lots of sea days - some five in a row - gave plenty of time to kick back and read if you weren't attending a cooking demo, lecture, movie or bingo. The daily "Sip & Savor" with two wines ($4 per glass) and a good snack were led by the somalier with explanation of the wines. Something new each day, and always interesting and tasty. The wine package offerered two levels of wines - Navigator and Admiral - a variety of choices in either. I chose the lower priced Navigator and was never disappointed. My major concern was the fact that my 3-star Mariner rate allowed a 25% discount on the wine package (but a 15% service charge was added) - making it 10% lower than the price listed in the brochure. The 3-star rating didn't do a thing toward discount pricing of a glass of wine at any lounge or even the purchase of a full bottle of wine in the dining room. All coffee at the Explorations Cafe was also discounted, but specialty coffee elsewhere was full price. Dinners at LeCirque were enjoyable but not that exceptional considering the charge. At my second one, the Sea Bass offered was replaced with baramundi which is just not the same thing at all. On the other hand, the Cellar Master's Dinner was excellent. Aside from food and wine - my favorite thing on board was the Piano Bar lounge that was packed every night. Read Less
Sail Date March 2017
This cruise was for the New Zealand Destinations... with a lot of great port stops along the way. Noordam is our fifth HA ship, and much the same facilities as the others. It seemed that the temperature control was much better than some ... Read More
This cruise was for the New Zealand Destinations... with a lot of great port stops along the way. Noordam is our fifth HA ship, and much the same facilities as the others. It seemed that the temperature control was much better than some of the other HA ships we have been on, so we were not freezing in some venues this trip. We opted for a cabin with the steel balcony near the bow, and it proved to be great... only minor problems with some exterior panels rattling in the wind, which were quickly attended to by the staff. We enjoyed the trivia, Windows 10 courses, daily devotions, Piano bar, and all of the special sessions keyed to the locations on route, like learning the "Haaka" before arriving in New Zealand. The evening entertainment was mostly good, with a couple of weaker evenings with entertainers that were not of our tastes. The HAL players were good, but of course started to repeat as we did a double length cruise. The service was good on open dining, except some tables near the back farthest from the kitchen seemed to take much longer between courses. The choices in the Lido buffet were good and never more than a few in the lineups in front of us. Had to ask for lactose free sorbet, but it was available on request, just not on the signs. We did all independent touring supported by the cruise critic forum, and made many friends through the meet and greets and activities organized on the forum. We really enjoyed the Noordam, and are planning to book another HA cruise in the future. .. and 43 days was about the right length, and 5 sea days at a time is not too many!. Read Less
Sail Date February 2017
We chose this cruise for the itinerary. We wanted to visit Tasmania and Melbourne, and this cruise went to both. In retrospect, an overnight in melbourne would have been good, Pros- The food in the Main Dining Room was wonderful. The ... Read More
We chose this cruise for the itinerary. We wanted to visit Tasmania and Melbourne, and this cruise went to both. In retrospect, an overnight in melbourne would have been good, Pros- The food in the Main Dining Room was wonderful. The $99 package for unlimited laundry was great - we could have traveled with one small suitcase. The staff was friendly and accommodating. Our cabin was super confortable. Cons - Embarkation was a mess. Standing in the rain, waiting to get our luggage accepted, and then an hour long wait inside the terminal to be checked in was really unacceptable. No organization at all. Disembarcation was better,but just barely. They forgot to send down one of the bins with some of our luggage, Internet was non-existent for most purposes. There is little to do aboard the ship on At Sea days. I like Trivia, but not 3 tines a day Read Less
Sail Date February 2017
We chose this cruise as it fitted in with our annual company closedown in January each year, when we must take most of our annual holiday leave. The price was great for this peak holiday time in Australia. Both the embarkation and ... Read More
We chose this cruise as it fitted in with our annual company closedown in January each year, when we must take most of our annual holiday leave. The price was great for this peak holiday time in Australia. Both the embarkation and disembarkation processes ran extremely well, no queues All food was fresh and good quality, with the dining room providing gourmet meals each night. We initially asked for extra vegetables with our meal, thereafter a separate plate of steamed vegetables was automatically provided for our table to share each night. Dining room service was excellent. The free food on the swimming pool deck was welcome, we have cruised with other lines three times & always needed to pay for food outside the dining room & cafeteria. In addition, each day a self-serve Mexican food bar was set up on that deck, enabling us to enjoy tacos & nachos - the pulled beef was yummy! WE dined in the Pinnacle Grill for lunch on two occasions. For an extra US$10 per head for three courses plus tea or expresso coffee, this was most worthwhile. The prawn bruschetta (entree) & seafood in tomato broth (main) were highlights. We were each able to take a 750ml bottle of wine aboard on embarkation, which we could drink in our cabin. To take a bottle to the main dining room incurred a corkage fee of US$18. When we visited a wine region in New Zealand, we were each permitted to take a further bottle aboard for use in the dining room, without incurring the corkage fee. A good move by Holland America. The first sitting for dining was at 5.30pm, which meant we sometimes missed dining there due to still being ashore on port days, or missed viewing the ship's departure from ports as we were in the dining room. In hindsight we would choose the later dining option. Our major gripe was with the cost on internet on board the ship, very expensive. Also quite slow according to those who did use it. Accordingly, we waited for port days to use free wifi at local libraries or cafes. However, in NZ this was not always satisfactory as it appears they are still using 3G, at times we were unable to read incoming emails & text messages, & most times could not send emails, although text messages were fine. The entertainment on board was first class, ranging from an in-house band, in-house singers & dancers, to guest comedians, musicians, & singers. There were a variety of classes especially on sea days, including a unique series of computer classes dealing with all aspects of Windows 10, & also several computer Q & A sessions .Everyone found these classes very helpful. Other activities included cooking demonstration, DIY cocktails, galley tour, fitness classes, health & beauty talks, excursion previews, just to name a few. We didn't take any ship organised excursions, mainly due to cost. As we travelled with another couple, we hired cars at two ports to travel further afield, & noticed other groups especially families, did this as well. One excursion I saw advertised privately online prior to the cruise for NZ$50 (Napier town tour 1 hr), yet the ship charged US$69 for exactly the same tour, with the same company, which was double the price (taking into account the exchange rate). This is something cruise ships need to look at closely, to encourage more use of their own shore excursions. For the cost of our cruise, we would definitely sail with Holland America again! Read Less
Sail Date January 2017
We are in our mid 60's and are not interested in noisy entertainment ship life. Travelled around Yukon and Alaska with HAL then returned to Vancouver on Noordam. Boarding at Seward very quick, with just the security check. Ship is ... Read More
We are in our mid 60's and are not interested in noisy entertainment ship life. Travelled around Yukon and Alaska with HAL then returned to Vancouver on Noordam. Boarding at Seward very quick, with just the security check. Ship is beginning to show its 10 years old but not a real negative yet. We had used HAL about 10 years ago (Volendam - about 900 passengers) and found Noordam too large. All dining was had in Lido Bistro as we are not the dinner dress up types, but you had to be early to get table with view. Service was good, however food was generally too sweat for our Australian tastes. Wife spent most nights in piano bar as it catered for music from 50's through to current. We found the service by cabin staff very good as they kept our cabin (6039) very clean and remembered how the wife liked her bed made each day (not tucked in, and like a tidy disaster area) and bistro staff possibly over attentive at times. Over all we had a good stay on the Noordam and I only have one minor whine, that was the A$1 per minute for casual WiFi usage (plans were available from US$50 for 100 minutes) so I used free WiFi available in at coffee lounges at each port of call. Disembarkation at Vancouver was well planned and coordinated with priority going to those who needed to meet other transport. We waited about 2 hours mainly in cabin and bistro. Read Less
Sail Date June 2016
Before my father passed away last year he told my sister and I to take a cruise after he was gone. My brother in law has been to every state in the USA except Alaska. We chose the land and sea Alaskan package through Holland America. ... Read More
Before my father passed away last year he told my sister and I to take a cruise after he was gone. My brother in law has been to every state in the USA except Alaska. We chose the land and sea Alaskan package through Holland America. Everything was very good through Holland America. They provided details about cruise excursions, as an example how long the excursion would be and what level of activity. The only thing we didn't know is on the land portion, there was a lot of walking, bus rides, going up and down steps. We didn't have problems with this, but someone older with limitations, it would be nice to know ahead of time. We arrived at Seward, AK by train. Holland America gave us our sea pass on the train, all we had to do was wait in line to go through security. They only had 1 lane opened, which took about 45 minutes to get through. Expect to wait in line for a while. We had a suite and it was a great size. We have traveled on Royal Caribbean and their junior suite was smaller than Holland America. We had a double sink, separate shower and bathtub/shower in the bathroom. We found accommodations on Holland America very nice. We had open seating for dining and we never had to wait to be seated. We did notice however, it was difficult to get cocktails in a timely manner, so we learned to bring one in with us to the dining room. As activities go, they were okay. With the open seating we were able to be at the earlier shows. Every excursion we went on was great, we did whale watching and saw several whales with their babies, we were able to go places on our own to find the history of Alaska and we went on the Crab fishing boat, which was the best. If you do any excursions this is the one that was worth the money. I don't want to spoil anything for anyone, but the crew had a personal touch and showed us more than how they crab fished. Just a side note, Holland America had a generator go down in their sports bar, so the ship had to get into Vancouver early to repair for their next cruise. We also felt that once you are going through the disembarkation process the crew were not very friendly, they left you an impression of "get your stuff and get off". We traveled with 4 adults and no children. We are scheduled to take another cruise in February on Holland America, because I won a free cruise playing Bingo onboard, so yes, because of the free cruise we are traveling on Holland America. Would I choose Holland America again if I didn't win the cruise, the answer is yes. Room was bigger, food was very good. Read Less
Sail Date June 2016
This is our third cruise with Holland Cruise line. We have enjoyed all of them but a little disappointed this time because we had to miss two ports that we were looking forward to visiting. The ship had "Mechanical issues" and ... Read More
This is our third cruise with Holland Cruise line. We have enjoyed all of them but a little disappointed this time because we had to miss two ports that we were looking forward to visiting. The ship had "Mechanical issues" and we had to remain in Napier overnight. It was very stressful because it was first announced that the ship had problems but that we would be underway soon and that we would reach Auckland on schedule. Then no more announcements and we were still docked in port. We went to bed that night only to wake up still docked in Napier. There was such a long period of time before the Captain informed us that we would be remaining in Napier and that buses would we available to take people into town and that we would be leaving at 1030pm AND would miss Auckland (no berth available) AND Bay of Islands ( not enough time to cover distance) (????). Mechanical problems happen. The lack of timely communication was my issue. We received credit for the port charges, excursions and $100 OBC as well as 20% off our NEXT cruise. To Holland's credit, they did allow us to use that 20% credit on a cruise that we had previously booked. The food was good in the Lido but they stop serving dinner at 8pm. The MDR food was excellent on the two occasions that we dined there. The Pinnacle Dining was fantastic. The food was above average with great service. The Shows were very good (some better than other's) the Holland Staff Accordion Player, she was a Great show all by herself and the BB King Band and Singers were Great. We went to the BB King lounge several nights and we didn't hear the same songs over and over. They changed it up with a variety of numbers. Very entertaining. We were every lucky to get an up sale to the Neptune Suite 5190 which was the aft wrap. The suite is well appointed with so much space and storage. A dressing room with 3 closets, as well as 4 closets in the main cabin. On a couple of nights during heavy rain and winds, my husband said the vibration of the ship woke him up. I did feel the vibration one night, but it in no way took away from the enjoyment of the cabin. I would take that up sale again in a heartbeat. The Neptune Lounge with Michelle and Anne was great and they both helped with everything. They happily made my call to Sydney so I could confirm a post cruise reservation for us. The Casino staff, Roxanne, Julia and Ernest were the greatest. We always book Holland excursions and the excursions that we did take were well organized. One suggestion that I made, was that there be a more visible Holland port guide on the pier, because in Akaroa (Christchurch) we had trouble finding our pickup point. Embarkation was smooth, (Neptune status helped I'm sure) because otherwise there were lines everywhere. Disembarkation was so fast, We were off the ship and in a cab before we knew it. The service on the ship everywhere was great. The Lido Pool Terrace Grill food is great with fast service even when they are busy. Read Less
Sail Date March 2016
We sailed on the Noordam in Cabin SS6109 ( a Signature Suite) as a novel way to spend Christmas and New Year and avoid all the hype that can be attached to buying and preparing expensive food and indulging in the giving of unwanted ... Read More
We sailed on the Noordam in Cabin SS6109 ( a Signature Suite) as a novel way to spend Christmas and New Year and avoid all the hype that can be attached to buying and preparing expensive food and indulging in the giving of unwanted presents. It could not have been much better. The small suite is quite spacious with a remarkable amount of storage and a very comfortable cabin and spacious bathroom. The shower could have been bigger but I have yet to find one a cruise ship that is big enough to suit me. I also think it is about time that shower curtains were replaced with b-fold doors. The balcony was large with enough space for four people in comfort. Cabin staff were very attentive and met all our wishes with a smile and professional service. The food was five-star. We opted for a late-sitting in the main dining room with a dedicated booking for two. The food and wine waiters were first class. The range of food was remarkable and we never found selecting a fine dining experience difficult. We opted to pay extra for one night $29 more), a lunch in the Pinnacle Grill and another in the same venue for The Cirque ($49). None was really necessary as the food in the restaurant for evenings and in the Lido (mainly buffet) were excellent. The only surprise in this department was in the Caneletto ($10 surcharge) for Italian fare which was very special. We tried to book another night but it was booked out. The ship was full but there was plenty of space most of the time. Entertainment was a bit ho-hum although a couple of specialty acts turned out to be better than expected. Drinks can be expensive although we shared a bottle of wine over two nights. Ou before dinner drinks comprised a litre bottle of gin and three splits for around $40. Excellent value. Of course, this is a ship which uses $US and insists on standard gratuities in US Dollars. When translated into Australian currency it can be pricey. We did not undertake any of the Holland America tours. We mostly had visited the ports of call previously and were happy to our own thing. Read Less
Sail Date December 2015
This was our fifth HAL cruise and again a very good experience (we've taken over 20 cruises ranging from Epirotiki to Cunard and Renaissance), The ship was exceedingly clean and well maintained. The cabin service was tops, and the ... Read More
This was our fifth HAL cruise and again a very good experience (we've taken over 20 cruises ranging from Epirotiki to Cunard and Renaissance), The ship was exceedingly clean and well maintained. The cabin service was tops, and the stewards were most accommodating. Entertainment was above average for cruise ships. Michael in the Piano Bar was outstanding - he should be a headliner himself. The spa services were fine in their usual overpriced cruise ship way. Dining room service was good but the least personal we have experienced with the line. We were traveling with two grandchildren and the programs for them were excellent. The only disappointment was that the fish courses were cooked way to dry, even in the Pinnacle Grill. It was usually impossible to get a table for 8 (our group) in the buffet as there was no one preventing one or two passengers from taking over one of the large booths which was annoying by the end of the trip. Overall HAL presents a very good product at the higher end of the 7 day market. Embarkation was easy; we were on board in less than an hour with minimal waiting time in the chair hall. The crowd control was very good. On departing we were off the pier within 20 minutes of when our group was called. Can't do much better than that! Our train trip at Skagway was disrupted because the train in front of us broke down, so we never made it to the top of the pass. HAL immediately refunded 60% of the cost to everyone, a very nice gesture. Whale watching in Juneau definitely was the highlight of the shore excursions, though Glaciar Bay is outstanding every time. Read Less
Sail Date May 2015
We picked this cruise especially for the ports of call. First time on Holland America. We were delighted to find the passengers mainly mature adults and that the staff welcomed family groups, many celebrating special reunions or other ... Read More
We picked this cruise especially for the ports of call. First time on Holland America. We were delighted to find the passengers mainly mature adults and that the staff welcomed family groups, many celebrating special reunions or other occasions. The staff was very kind and helpful to elderly passengers, many in wheelchairs or using walkers. However we found our cabin suite older and not as well appointed as the lower cabins, with no windows. The bathroom shower needed regrouting and did not look like it had been cleaned very well. Our cabin had a/c issues for most of the cruise and we were visited several times by crew taking measurements or doing repairs on the system. We slept with the balcony door open 2 nights as a result (blocked open with sturdy waste basket). When a taxi strike occurred at the disembarkment port, the staff had no information or any interest in assistance unless you booked airport transfer with them. Front desk personal very uninterested in providing any assistance. Warning for those expecting internet/wifi - not consistent and slow enough to be useless. Also want to warn passengers to check your bill as there were many issues with ours. Fortunately, they got settled by cruise end. The excursions are very expensive but many were well done; informative and hitting all the high spots of each port city. However, we had to walk quite a way to get to excursion buses either at port or for the return. Food onboard was adequate. The specialty restaurants were worth extra cost. I could not believe the size of glassware in the buffet section or at the bars and that you had to pay for soda, but iced tea and juices were included. I would recommend this cruise for my 55+ friends warning them to have low expectations about cabin and food. Would advise to book suite for upgrades and to research and plan your own excursions. Read Less
Sail Date June 2014
As usual the service, was exemplary. We have sailed previously on Zaandam, Zuiderdam, and the maiden season of Niew Amsterdam. So, we felt right at home almost immediately when we boarded Noordam at Barcelona. The Collector Cruise was ... Read More
As usual the service, was exemplary. We have sailed previously on Zaandam, Zuiderdam, and the maiden season of Niew Amsterdam. So, we felt right at home almost immediately when we boarded Noordam at Barcelona. The Collector Cruise was also a new experience for us but the connection between the two cruises was handled seamlessly, with no interruption in our itinerary. We booked our own air, but used HAL's airport transfer service, which was hassle free and timely. We did notice the slower service in the Vista Dining room mentioned in another review, and the somewhat smaller portions. However, there was still more food in a meal than we could comfortably consume. We did our best. Also the Dessert Extravaganza was considerably less extensive than we recall from previous cruises, and there was limited table seating available for sitting and enjoying all those delicious concoctions. Also as mentioned in other reviews, the Holland America attention to client comfort and safety is still a priority. We experienced two days of Gale Force winds on our cruise which caused us to by pass stops at Katakolon and Santorini in Greece. We were surprised and pleased by the coordinated effort between the ship and Seattle HQ to orchestrate overnight a stop at Heraklion, Crete. Crete is the central site of the Minoan Civilization and the Archaeological Museum is an amazing must see. Our early morning (3:00 AM) airport transfer was all taken care of. All we had to do was show up at the boarding ramp at the appointed time. The continental breakfast provided was an unexpected treat though it would have been even better if there had been cream for the coffee on the tray. LOL Read Less
Sail Date September 2013
Noordam Ratings
Category Editor Member
Cabins 4.0 4.3
Dining 4.0 4.0
Entertainment 4.0 3.5
Public Rooms 4.0 4.4
Fitness Recreation 3.0 3.8
Family 2.0 3.8
Shore Excursion 3.0 3.6
Enrichment 4.0 3.6
Service 4.0 4.3
Value For Money 3.0 3.9
Rates 4.0 4.3

Find a Noordam Cruise

Easily compare prices from multiple sites with one click