94 Holland America Noordam Senior Cruise Reviews

This was our first real cruise and was one of our bucket list items so we took part in the cruise with great expectations. The cruise fulfilled all of our expectations. The cabin stateroom was wonderful and we enjoyed the time in our ... Read More
This was our first real cruise and was one of our bucket list items so we took part in the cruise with great expectations. The cruise fulfilled all of our expectations. The cabin stateroom was wonderful and we enjoyed the time in our stateroom. Bed was exceptionally comfortable. We dined in the main dining room for dinner, and although we were assigned open seating, we talked to our waiter and maitre de the first night and got the same table and time for the remaining nights, giving us the same wait staff. Dinners were exceptional in our opinion and we complemented the meal with a pricey but delicious bottle of california wine. The wine steward would keep the unused wine and bring it out for our dinner each night. We wold eat breakfast and lunch in the Lido buffet and thought the variety and type of foods was always changing, high quality, and appealing. I appreciate that the breakfast room would open early on mornings when we had early excursions so we could always have a good breakfast before embarking. On at sea days we took advantage of the America's Test Kitchen presentations and sat through all of them, sat in on a few naturalists presentations on the Alaskan wildlife, and even managed to attend a few Lincoln Center performances. There always seems like plenty of things to do if you wanted to stay engaged. Service on the ship seems always top notch...people were friendly, courteous, and made us feel welcome at all times. We did the typical shore excursions in Ketchikan, Juneau, and Skagway and enjoyed the time off ship. Read Less
Sail Date August 2019
Cruise was part of 23 day Rockies and Alaska package. Paid extra $1200 to be upgraded to Verandah and had a cabin that was partially obstructed and the balconies from higher decks looked down on our balcony. Food in the main dining room ... Read More
Cruise was part of 23 day Rockies and Alaska package. Paid extra $1200 to be upgraded to Verandah and had a cabin that was partially obstructed and the balconies from higher decks looked down on our balcony. Food in the main dining room was extremely patchy and not of the standard promoted. The embarkation process at Vancouver was very prolonged as guests were herded like cattle from area to area. Once on the ship the cabins were available which was a plus. Found it almost impossible to hear announcements as they are not on the ships TV. The information provided on the ship tv was respective and the same movies/ shows played all day. Our cabin attendants were helpful but were not fluent in English - great service with always replacing towels etc. The whole experience was mediocre at best and it is an experience I do not wish to replicate Read Less
Sail Date May 2019
I have just returned from a Vanuatu, New Caledonia 14 day cruise from Sydney returning back to Sydney cruise, and it was fabulous. What fantastic service, what wonderful delicious food served every day! I could not find a thing to complain ... Read More
I have just returned from a Vanuatu, New Caledonia 14 day cruise from Sydney returning back to Sydney cruise, and it was fabulous. What fantastic service, what wonderful delicious food served every day! I could not find a thing to complain about, sure the ship is a little worse for wear, and it can definitely do with a renovation, which I believe is going to happen at the end of 2019, or so I was told, but it is kept spotlessly clean at all times. And nothing is too much trouble for any crew.I loved the Dine-In free of charge cabin service to all cabins, 24 hours a day. I had the best mushroom vegetable omelette with goats cheese on top every morning, it came out hot and delicious. The toast often wasn't but that didn't worry me! Every meal I had, except for one, where the turkey schnitzel was a little dry, but it was replaced immediately. The ship does seem to cater for a more mature clientele, but once again that didn't bother me. I could choose from at least a thousand movies for my cabin DVD player free of charge, you order, a steward delivers and picks it up again, fantastic! Fresh fruit for my basket supplied daily without being asked. Beautiful great quality toiletries suppled as well. As I am not as mobile as I used to be, I cannot say what the actual Islands were like, as I did not get off, but fellow passengers were all impressed on their return. The only complaint I have are the 'compulsory gratuities' that are charged at US$14.50 every day, but in the long run they did deserve this tip and I am accepting of it! It used to be that you could remove it on going to the Service Desk, but I was told that now you must fill in a form to give the reason why you don't wish to pay it! But that is not the ship's fault but HAL! All in all I just loved the ship and can't wait to rebook another one with them Thank you Noordam! Read Less
Sail Date January 2019
We chose this as Holland America once had a good reputation for cruises. The dining was very poor quality food with very little choices offered ( no turkey for Christmas day dinner). The ship is very outdated and in dire need of major ... Read More
We chose this as Holland America once had a good reputation for cruises. The dining was very poor quality food with very little choices offered ( no turkey for Christmas day dinner). The ship is very outdated and in dire need of major refurbishment and we found that the balcony in our cabin to be extremely small given the extra cost paid to have one. Only just about enough room for two deck chairs. We found that it compares very badly with its competition eg Celebrity Cruises. Entertainment on board only moderate to fair and very limited. Port and shore excursions were quite good and well organised with an interesting variety. Neither I or my partner would recommend Holland America line for any cruises on the the Noordam unless as stated previously that it improved the quality and choices in its dining room and a full refurbishment of this ship. Read Less
Sail Date December 2018
We chose this cruise because we wanted to have Christmas and New Year on a cruise and the HAL had been recommended by some American friends. We had a wonderful surprise when we were upgraded from a SS midship to a Neptune suite at the ... Read More
We chose this cruise because we wanted to have Christmas and New Year on a cruise and the HAL had been recommended by some American friends. We had a wonderful surprise when we were upgraded from a SS midship to a Neptune suite at the back of the ship.A really big cabin with an L shaped veranda at the back. Having access to the Neptune lounge was a plus, the 2 concierges could not have been more friendly and helpful and the free capuchino was another plus! As a handicapped person I did find the long distances to other places on the ship was a problem,which was why we booked midship, but we worked around that problem by choosing room service a lot of the time.We had some problems the first few days, with cold food and missing items, but after a visit to the desk and a talk with Gilroy, the maitre d, it was soon fixed. Our main problem, which caused us to leave the cruise after the 1st section, was the ship's doctor.We had problems understanding him, and the other medical staff, and he did not seem to understand us.He seemed to be very unsure about what procedure to take, even after speaking to my own home doctor on the phone. He did not seem to have had any experience with my problem, a U.T.I. and said that he was not happy about me staying onboard for the last 2 weeks of the cruise in case the infection got worse and he would have no facilities to help if we were at sea or in the small islands that were next on the itinerary. So we had to leave the cruise after the 1st 2 weeks of what should have been 4 wonderful weeks. So much for our much anticipated month in the Pacific!! Now I have to deal with our travel insurance office and try to get reimbursed for the 2 weeks we missed. NOT how I expected to be spending my time at New Year!! This was our 1st and last cruise with H.A.L. after 27 cruises with Princess I think we will be staying with them. Read Less
Sail Date December 2018
We had sailed with HAL on 3 previous cruises. We chose this cruise for the itinerary and had just been on Celebrity Solstice six weeks prior to this one and so comparisons between them were fresh in our minds. Where Solstice is clean ... Read More
We had sailed with HAL on 3 previous cruises. We chose this cruise for the itinerary and had just been on Celebrity Solstice six weeks prior to this one and so comparisons between them were fresh in our minds. Where Solstice is clean crisp lines with what we thought were much higher ceilings, Noordam is lower ceiling, less open spaces, fine arts but darkened lounge areas. Noordam did not come close to Solstice from the quality of their food, attention to detail and service of the crew. Embarkation for Noordam was slow. Our cabin was spotless our only complaint were the lumpy pillows. Our attendants always had a smile and were happy to assist to meet our needs. Dining - this is one of the features of cruising that we enjoy and were let down terribly. The menu selection and quality of food was poor, even in the Pinnacle Grill. We thought the standard in the Main Dining Room had dropped from our previous cruise with HAL but had improved measurably in the Buffet Dining (Lido). At all three dining venues we found the selection of deserts (and slices) disappointing. The attention to hygiene on board the ship was lacking. Rarely did we see a crew member ensuring that passengers used the sanitizers before entering the dining areas. The Air conditioning was poorly balanced and some areas of the ship were warm and others were very cold. Hence there were a lot of sick people on board. In the theatre during lecture and showtime there was constant coughing by passengers. Activities - not a great deal of variety or imagination used in planning the activity programme. The Test Kitchen was American food which was not to the Australian culinary style. exc Talks - Two great speakers were the Barrier Reef Pilot and Brian Stoddart who did a series on the Pacific the influences through history, art, internationalisation etc. The other speaker did a series on World War II in the Pacific is content was very disappointing. Entertainment - The highlight was the Planet Earth documentary accompanied by the String Quartet and Band. Fantastic! Mix of entertainers and three dance/shows. The BB King had us all tapping along with the music - they were great. Our first port of call was Gladstone....A wasted day. Not much to do or see the city tour included pointing out Bunnings and the local Library as sites of the town! Alotaou was not so much scenic as historically interesting port. If you are interested in the Second World War and the fighting in Milne Bay you will find doing a tour/excursion worthwhile. You will find locals portside who will take you on a tour of Alotaou. The next 2 ports were Kiriwina and Kitava Islands. Both beautiful islands where you can meet friendly tribal people These islands surpass the South Pacific Islands for swimming and snorkling in their lovely clear coral waters. You could buy wooden bowls carved by the village men or woven bags from the ladies. They do appreciate KENNA currency. Buy your currency before you leave home. Dont buy it off HAL they would not take back any unused currency (and they could sell you notes in poor condition that a bank will not accept - this happened to one passenger on our cruise). Next stop was Conflict Islands - this is a group of Islands owned by an Australian. It is very picturesque but very commercialized. (Buy any carvings or bags on this Island and expect to pay at least four times the price as on the other two islands... and you are not buying from the tribes person direct.) Our other ports were Cairns (Yorkies Knob) and Airlie Beach and then Brisbane. This cruise is not a cruise for those with disability issues. Only 3 ports were to a dock, five ports were by tender. The tenders were efficiently run and we did have to wait more than a couple of minutes at each port. It was extremely hot and it was lovely to have ice water and iced handtowels to greet us on and off the islands. One thing we did appreciate was the limited "on-sell" of spa, dining & drinks packages. It only occurred the first day or two. There are two issues that really were unsatisfactory.... 1. US$25 per person to get a shuttle bus from the wharf to Brisbane CBD. At Airlie Beach we paid A$5 in Australian dollars. Didn't add up paying Australian dollars on one occasion and USA dollars (at an exorbitant price) on the other. 2. No Christmas Carols on board the ships PA system. The ship was decorated with Christmas Decorations but no music. At requesting at the Guest Relations for some Carols to be played on the PA we were advised that the company had made a directive that no HOLIDAY MUSIC be played until the 22nd December. Yet they were quite happy for us to pay the ship's photographer to take "our CHRISTMAS PHOTO taken by the CHRISTMAS TREE". This is not the cruise line for children.. and especially around Christmas time. We were so disappointed at not being put into the Christmas spirit, that I doubt we will ever go on a cruise at Christmastime again with HAL. Read Less
Sail Date December 2018
Of fourteen cruises this was my third with HAL. It was nice to renew our acquaintance after a five year hiatus. I'm happy to say that HAL have maintained their high standard, mostly. More on that later. We came down to Sydney by ... Read More
Of fourteen cruises this was my third with HAL. It was nice to renew our acquaintance after a five year hiatus. I'm happy to say that HAL have maintained their high standard, mostly. More on that later. We came down to Sydney by train and four of us took a taxi from Central to White Bay. I was amazed at how much luggage space was available in the hybrid Toyota, it all went in the back, no bags on laps. Fare was $30 which I thought was reasonable but not so much when then return fare, White Bay to Central, was only $25! Hmmm. The return was a quicker trip as it was early morning. On arrival at the terminal we checked our bags and joined the queue which looked long but didn't take to long to get through, about 30 minutes and we were aboard. Room was ready. We, my friend Tony and I, had requested twin beds but found a double made up. We pointed this out to our room attendant and it was quickly fixed. Unusually, I had trouble orienting myself when moving about the ship. I think the lack of an atrium such as on X Solstice and Ovation OTS may have something to do with it. The decor, altough tasteful and in good condition, was not to my liking- too much brown, bronze and gold made for a drab interior. Others may like it but it seems dated. Meals. First thing I noticed in MDR was that there were fewer choices compered to my previous HAL experience. HAL is not alone in this regard. What was pleasing was the food standard was still as high as I remembered. Almost but not quite up to that of Celebrity, I recall only one dud meal in MDR, a chicken linguini with basil and tomato sauce and some crispy thing that wasn't crispy. The pasta sauce was totally lacking in flavour, basil or tomato, but the chicken was ok. We ate all dinners in MDR except for three nights when we ate in the specialty restaurants. The first was a birthday dinner in Pinnacle grill. There were four of us. I ordered a honey glazed pork chop as a main, the others had steaks, I wish I had too. The pork chop was overcooked, tasteless and chewy. Everything else was good, appetisers and desserts. The next was Rudi's Sal de Mare. This was excellent. Wonderful seafood courses and all cooked to perfection. Only problem was we had trouble finishing it all. By the time dessert came we were all pretty full then had to front up to a pile of profiteroles covered with chocolate sauce and ice cream, There was also crepe suzettes which were yummy. The final night was in Cannaletto's for my 70th. Excellent Italian food and presentation with portions just right. With the exception of the first sea day, when we had breakfast in the MDR, we ate breakfast and lunch in the Lido buffet. No self serve but food was freshly cooked and served by staff. Very little wastage and a lot less temptation to overload your plate. Less chance of spreading bugs too. Lots of variety to suit all tastes. Our group of four generally ate breakfast late (too late for MDR)cdue to Tony, a late riser, and the other two who liked pre breakfast walks and gym sessions. I just went with the flow. Entertainment, This is the first cruise where I have not tried to attend every show. Our usual ritual was 7pm trivia after which we would then have dinner. The late shows were at 10 and sometimes clashed with other performances such as piano and strings in the Lincoln Centre or BB Kings or the piano bar. I did catch the comedian one night and country singer Patrick McMahon was great, both nights. Have seen him on a previous cruise. Although the HAL band was good I it lacked a brass section. This would have given it a lot more presence. Guest speekers were interesting and topical. We booked a couple of ship tours, In Alotau we did a Milne Bay cruise with a historical commentary which was interesting and informative. I was able to relate what I have read, about the Japanese attack, to the geography/topography of the area, It was here that the Japanese suffered their first WW2 defeat on land. After that we went on a cultural tour and learnt about the way of life and customs of the PNG people in this area. For the island visits we went ashore and snorkelled and generally relaxed. Exception was the Conflict Islands. What a beautiful place this is. A Coral Sea atoll of twenty one islands with a marine research facility. The owner, Ian Gowrie-Smith, has set up a turtle conservation facility. He has an agreement with Carnival that allows their ships to visit and this helps fund the facility. It was here that I found the best snorkelling I've ever seen, absolutely beautiful and unspoiled in comparison to other islands where the coral is suffering degradation from the reef shoes and too many people We had booked an outrigger sailing cruise but this was cancelled due to lack of wind. For the Australian ports of Gladstone, Cairns, Airlie Beach and Brisbane I did my own thing. I did a little geocaching which gives me exercise and takes me to out-of-the-way places tourists mostly miss. Tendering at Yorkey's Knob, Cairns is the pits. Takes up so much time although I never had any problems getting on the tenders due to crowds. I can recommend the Cairns Aquarium, well worth a couple of hours there. Airlie Beach is much different to when I was last here, about thirty five years ago. They tell me the place is usually full of backpackers but maybe the season was over as there weren't too many about. Or perhaps they only come out at night. Lots of cafes and restaurants. In Brisbane I spent a relaxing day at my sisters' and spent some time with her five grandchildren, four girls and one boy aged between five and eleven. That was fun. All good things come to an end and we were back in Sydney having missed the cyclones but got the tail end of the Sydney storms. Disembarkation was on a Saturday. Saturday is when I windsurf and my club was having a post race Xmas BBQ so I decided I would try and make it back to Newcastle in time. I self disembarked by not putting my bag out the night before and just walking off when I was ready, Shared a taxi to central and was on the train heading north at 8.18. Would I cruise with HAL again, sure, if the itinerary looks good and the ports are interesting. I forgot to mention the one change I noticed in HAL's standards. Dressing for dinner. It's now a lot less formal than it was. On my first HAL cruise I didn't have a jacket for gala night so the Maitre d provided me with one. I didn't have to wear it, just hung it on the back of my chair. Some consider the casualisation of dinner attire a backward step but for me, I'm fine with it. I wear neat jeans or slacks with a collared shirt, or sometimes a bright Hawaiin shirt. No problem. Read Less
Sail Date December 2018
We were on only the first part of the cruise and got off in Hawaii. I knew the ship was not new but I found very little wear and tear. The food was good, not exceptional, except for the Mariners lunch when ONO was offered, The travelers ... Read More
We were on only the first part of the cruise and got off in Hawaii. I knew the ship was not new but I found very little wear and tear. The food was good, not exceptional, except for the Mariners lunch when ONO was offered, The travelers were mostly seniors. The young people were polite but i think disappointed with the slow pace, I was with the one in four using a cane! The staff and travelers were all polite and friendly. Those staying on to do the entire 38 days settled in with knitting, books, etc. Very little was offered so the seats filled long before the few events. The lei making was well attended so only enough flowers to make a halo lei. The observation deck is the highlight of the ship. Nothing but ocean on this cruise but it would be a delightful way to cruise Alaska. I did not want to fly both ways to Hawaii so the cruise fit my needs. It is open ocean most of the way. I loved the rolls and dips from the swells.Our cabin, guaranteed balcony, was 4005 just three cabins from the aft. This meant lots of walking to the food on the opposite end of the ship. We had a little of the entertainment noise from the deck below but it did not disturb us. Sailing into Honolulu just at sunrise was beautiful. The city light were still on as the sun came up. The doors were opened on deck 4 for the arrival. Many passengers scurrying past our door! The lack of daily activity was my only complaint but I knew that ahead of time. Read Less
Sail Date September 2018
The Noordam is badly needing refurbished in certain areas. Rust on balconies, grubby corridors. It looks a bit tired and dated. The sitting area immediately outside the Lincoln centre really needs attention. The windows are a mess with all ... Read More
The Noordam is badly needing refurbished in certain areas. Rust on balconies, grubby corridors. It looks a bit tired and dated. The sitting area immediately outside the Lincoln centre really needs attention. The windows are a mess with all the botched efforts to patch up seals. The crew is fantastic. Nothing is too much trouble. Certain things niggled with regard to food. They twice ran out of cornflakes and once out of Special K.. There was melon until it was coming out of your ears. I thought that we would have had pineapple or kiwi or mango but that was very seldom. Often the food could have been warmer. The Lido is just a very big and noisy cafeteria but saying that there was plenty of choice. The service in the dining room was superb.Something which we found annoying was the never ending rubbish piped music everywhere on the ship, right from very early morning in the Lido. We were fed up with it. The artistes, musicians and singers in both the BB KINGS and LINCOLN CENTRE were absolutely superb. The BBC earth shown in Vista lounge and accompanied by the ships musicians was fantastic. The rest of the entertainment ranged from very good to average. The cruise director Jai is a real jewel for Holland America. In my opinion he could not be bettered. The EXC excursions were very expensive and many just not worth the money. You can do it much cheaper with the tours at the quayside but bear in mind EXC tours do guarantee to get you back and the ship will wait. I understand that the ship is to be refurbished in October 2019. We enjoyed our cruise and would sail with Holland America again. Read Less
Sail Date September 2018
Mainly chosen for the destinations on route, but also anticipated a 4* ship. Expected the passengers to be around retirement age because of he length of the cruise. Very disappointed with the geriatric nature of a lot of the entertainment, ... Read More
Mainly chosen for the destinations on route, but also anticipated a 4* ship. Expected the passengers to be around retirement age because of he length of the cruise. Very disappointed with the geriatric nature of a lot of the entertainment, which was also repetitive and lacking any fun. No deck parties, even though we spent around 3 weeks in the hot sunshine, no proper ‘ sailaways’ to remember. Food was OK, but the scrap in the Lido Bat was awful. Difficult to find a seat once you had been served. Ended up taking food down to the cabin to eat it. The food generally I could only call OK, as it was not as I remember the last cruise I took a few years back. I can see that everything has been cut back and is much more frugal generally. Cushions on the sum beds around the walking deck areas were turquoise coloured (once) and Covered in stains. Not at all what we expected to see. I had no desire to sit on any of them without putting down a towel first. On the lido deck, everything was brown and colourless, making the ship look drab and uninviting. In the gym, half the equipment was not working, and there were classes held in what was a very small area, making it difficult to even get in there. I should also post out that there was nowhere for people to dance (I mean proper dancing) lots f people like to walk, or maybe line dance, but there is no dance floor on Noordam apart from in BB Kings night club, (which doubles as America’s Test Kitchen during the day, twice a day, every day....) Overall, we were very disappointed with Holland America. If this is 4* cruising, then I would hate to be on a ship with only 3*. I would also say that HA needs to check out its up an coming geriatrics, ie those of us in our 60’s now, as we still have plenty of life in us. The older ‘old people’ currently cruising, won’t be around In another few years, and there will be no market for my generation if the nature of the cruise is not reviewed. I say this not only for myself but for others who we met on this cruise and who voiced similar comments. On. Plus note, the staff are incredible, and HA should be very grateful for that!!! Read Less
Sail Date September 2018
t had been nine years since we sailed HAL,and twenty since sailing the Inside Passge on HAL. There add-on land tour of Denali National Park, and sailing from Anchorage sealed the deal. In the dining room, we noticed a drop in the ... Read More
t had been nine years since we sailed HAL,and twenty since sailing the Inside Passge on HAL. There add-on land tour of Denali National Park, and sailing from Anchorage sealed the deal. In the dining room, we noticed a drop in the choice of meal selections. More average than top end, but the food was very good and the table service was excellent, after a blip on day 1. Having taken the four-day land tour beforehand, embarkation was a doddle, as we were the last coach in. All pre-checked luggage was already in our stateroom to meet us. Others who took the land tour had a ten hour coach journey from Fairbanks to the ship. Somehow, we had an internal flight from Fairbanks to Anchorage then a 3.5 hour coach trip. Much better. Not sure why Fairbanks included, as there is very little there to see in late September, if ever! Disembarkation was also very good. Noordam was in superb condition throughout and probably the best cruise -ship we have been on,in over 20 cruises. Happy smiling crew faces throughout the ship Alaska from North to South is the way to see the State. Read Less
Sail Date September 2018
Noordam was a great choice for us. The size and number of people made getting around the ship easy. Staff were very pleasant and always helpful. Cabin 8085 was comfortable, quiet and very well kept up (Thanks Esha & Nougy!). Lots of ... Read More
Noordam was a great choice for us. The size and number of people made getting around the ship easy. Staff were very pleasant and always helpful. Cabin 8085 was comfortable, quiet and very well kept up (Thanks Esha & Nougy!). Lots of choices on on the Lido deck, the dining room was great with good menus and service, room service was terrific. We had a wonderful experience. Recommend booking a meal at the Pinnacle Restaurant-wonderful food, service and decor. We sat on our balcony most of the first day of the cruise watching the changing landscape which was a great introduction. All excursions were excellent. Ketchikan's Misty Fiords Monument, Juneau's helicopter to walk around on the Mendenhall glacier and then an evening whale watching, Skagway's Street Car Tour-a must!- and the luxury White Pass railway was well worth the price. Of course the day at Glacier Bay was spectacular. We ran out of superlatives! Read Less
Sail Date August 2018
This was our first trip to Alaska and first Cruise! HAL was recommended by our TA and we really enjoyed ourselves. Brought meds for motion sickness but only took it the first night when we were at sea. A little rocky but we did fine! ... Read More
This was our first trip to Alaska and first Cruise! HAL was recommended by our TA and we really enjoyed ourselves. Brought meds for motion sickness but only took it the first night when we were at sea. A little rocky but we did fine! Our room was very spacious, the attendants were very nice and quite efficient, room service was prompt, laundry service was good also. The 2 specialty restaurants were the best with the MDR coming in next. We were not impressed with the Buffett. Lots of time the food was cold and the variety got old after a couple days. Plus after 2pm half of the stations were closed so if you wanted a late lunch, you had to have what was available. This was our only complaint other than the lack of supervision of some of the kids onboard. We never spent time at the pool because it was so noisy. It wasn't that big of a problem because we found some quiet spots! We loved the Crows Nest, Americas Test Kitchen and our balcony! Trivia was fun! Glacier Bay was spectacular! We went to Mendenhall Glacier in Juneau and took the tram. Cloudy so we didn't see much. We toured around Haines and saw the Lumberjack show in Ketchikan. We also took a floatplane ride in Ketchican. Best part of the whole trip! Sunny so we could see everything! Gorgeous! I was a little nervous about going but I loved it We have no other ship to compare the Noordam to so it was quite fine for us. Liked the fact that it was smaller with less people. Everyone was very nice and HAL was well organized! We had perfect weather for our whole trip! A little rain in the afternoon at Mendenhal and that was about it. Drizzle when we came back from the Tram. Read Less
Sail Date June 2018
Overall a great cruise experience , the ship well maintained throughout , the cabin was very nicely appointed and there was plenty of storage . In addition , the cabin steward service was excellent . The main dinning room food was average ... Read More
Overall a great cruise experience , the ship well maintained throughout , the cabin was very nicely appointed and there was plenty of storage . In addition , the cabin steward service was excellent . The main dinning room food was average , however the upscale additional fee restaurants were very nice and the food was excellent . As a blues fans we really enjoyed the excellent entertainment in the BB King lounge , it was really top notch . The main shows in the large auditorium each night were also very entertaining , a combination of dance and music. . The crew was attentive and eager to please . Very few children on this voyage , so it was relaxing and quite. Additional on-board activities included art appreciation seminars and an on-board art auction . There was also several classical music recitals that were well preformed and you had an opportunity to get to know the artists. The ports were all enjoyable and the scenery to and from them was amazing. Read Less
Sail Date June 2018
Embarkation: Since we live in Hawaii, it was just a short drive to Aloha Tower. First of all, as far as Holland was concern, it was great and fast. Very friendly and they were so helpful. Now regarding security at Aloha Tower, that ... Read More
Embarkation: Since we live in Hawaii, it was just a short drive to Aloha Tower. First of all, as far as Holland was concern, it was great and fast. Very friendly and they were so helpful. Now regarding security at Aloha Tower, that was a different story. They told us were to go and when we got there, they told us to go back to another place. Without getting into details, I thought TSA was bad, These guys take the cake. Ship: Been watching YouTube a lot regarding the ship so I was a bit familar with the lay out. I feel that helped with what to expect. Personally, I like the midsize ship. That being said, the disclaimer is that I never been on a mega-ship yet. But it was nicely laid out. The only thing I wished was that the atrium area was bigger and had more activities. They have a bar but it was only open whenever they had a tasting. Ship was very clean. Had a few nice quiet places if you just wanted to read a book. The canopy over the pool was good when it rained a little and when the weather got a little colder. Dining: Since we upgraded to the Neptune Suite, we where able to eat breakfast in the Pinnacle Grille. It was nice and quiet, unlike the MDR and buffet. After all, we just got up! Breakfast had the same menu as the MDR. Did a couple of nights there for dinner. I rarely ever get full of crab legs but the King Crab legs they served......I almost couldn’t eat dessert. And It tasted good. Food in the MDR was excellent too. Buffet was good. I would say it was one of the better buffets we had. Activities: To be honest, there really wasn’t much. However, one of the reasons I wanted to try this cruise was to unwind. With 5 days at sea, I was wondering if I would be bored to death. On the contrary, during those days, I joined my wife at the America Test Kitchen, went to the Windows classes twice a day, did on trivia contest, a meet and greet, and hung out by the pool a little. They had some shows but we only went to 2 out of the 3. It was okay. Honestly, I was okay with all of that since I really just wanted to unwind. Perhaps a few more things would be nice. Shore Actitivies: Since we live in Hawaii, we didn’t sign up for anything. Just took a walk down Front Street in Lahaina and a very small shopping center in Kauai. Service: Excellent. In our case, the Neptune Lounge relationship personal, Stewards, waiters and bartenders knew us and addressed us by name. Felt they went out of their way to make us welcome. Disembarkation: Fast and easy leaving the ship. Terminal was a little confusing in find out transport to the airport but since our flight was in the afternoon, no big deal. One bonus was that Holland lets you stay in your cabin until your group was called. Overall Impression: After talking it over with my wife, YES, I would sail with them again. Concerning what I wanted for this cruise, I got it. Granted, If I was going with a bunch of my friends, I would go on another cruise line with more activities like NCL. But for what I wanted, this was great. Thanks again Holland America!!! Read Less
Sail Date April 2018
We decided to take a slow and indulgent route back to Canada from Australia and this cruise seemed perfect...and in general it was. Embarkation was quick and easy and the crew very welcoming. The ports were excellent with a great mix of ... Read More
We decided to take a slow and indulgent route back to Canada from Australia and this cruise seemed perfect...and in general it was. Embarkation was quick and easy and the crew very welcoming. The ports were excellent with a great mix of culture thrown in for good measure. The dining experience was very good, thanks mainly to 2 very attentive waiters and a section manager who really seemed committed to ensuring the best service for his passengers. The ship was good too with a fair mix of things to do in the evening...not always to our taste, but you can't please everybody. Without doubt the staff, as is usual for many cruise lines, are the stars of the show, making our time on board a very relaxing experience...until we went back to our cabin each night. As we readied ourselves for bed we would wonder what time the noise would begin in the morning For some reason HAL decided to upgrade us from the large inside we'd chosen at booking to an obstructed outside, despite us requesting 'no upgrades'. Most mornings we were woken by either Deck Hands noisily rearranging furniture, engineers carrying out maintenance on the lifeboat or gear outside our window, or others readying the lifeboat for tender duty. Yes, I appreciate that all these things have to happen, but at 6am in the morning it's not funny...and precisely why we chose an inside cabin and requested 'no upgrade'. We complained at reception, but I try to be polite and respectful and probably didn't make enough fuss. We were told there was no alternative cabin available...but strangely the following day another couple who were being quite loud and angry were attended by a manager and got moved. Oh well, maybe I need to attend 'assertiveness training'. I'm glad we did the trip and we did have a great time, but the cabin situation did spoil it somewhat. Read Less
Sail Date March 2018
The cruise was the type of itinerary that I was Looking for, within in the time period available to me. This was our first time cruising and My Wife and I were really looking forward to our first cruise. I will preface my remarks by ... Read More
The cruise was the type of itinerary that I was Looking for, within in the time period available to me. This was our first time cruising and My Wife and I were really looking forward to our first cruise. I will preface my remarks by saying that I am easy going by nature and not overly fussy. Embarkation was from White Bay Terminal Sydney. This was handled very well and I have no complaints at all. The cabin was of adequate size in need of refurbishment, The cabin was clean and tidy. The TV was a complete joke. Dining was adequate, the better dining areas attracting a fee(surcharge). With the entertainment being very ordinary we read for most of the time. Entertainment was esoteric with charges applicable to many of the activities. Most of the activities were of no interest to myself and after talking to others on board they were of the same opinion Service was good overall except for the ubiquitous tipping. Applying a 15 per cent fee added to the final account at the end of the cruise while applying 15per cent tip on purchases made during the cruise. I would rather they pay the staff a proper wage, include the extra cost in the advertised price of the cruise. Ports of call:- due to inclement weather a number of ports had to be missed. This is out of the control of Holland America however days at sea were boring and tedious. Holland America line excursions were way too expensive, I was able to book my excursions on line before we left home and they were great at fraction of the price wanted for the ship excursions. Disembarkation was handled very well, and we were glad to get off. There were a number people who were of the same opinion as myself. Holland America should take note that most people do not complain they remember. Read Less
Sail Date March 2018
Only our second cruise, had previously sailed from Hawaii to Sydney in 2016. We were so impressed with that cruise, the brand and the ship. So we choose to revisit with HAL and the Noordam again, this time the New Zealand leg of the ... Read More
Only our second cruise, had previously sailed from Hawaii to Sydney in 2016. We were so impressed with that cruise, the brand and the ship. So we choose to revisit with HAL and the Noordam again, this time the New Zealand leg of the Pacific Cruise. We love the size and style of the Noordam, and having sailed before felt really comfortable with layout and facilities. Our cabin was on the main deck 1050, we were 3 males travelling together so the cabin had twin beds and the cabin attendants converted the sofa to a third bed every evening. Bedding,size of cabin were all really comfortable. Both trips I loved the dining facilities on-board, preferring the main dining area for most meals, breakfast and dinner. The quality, portions, presentation & service were outstanding. Don't like the Lido deck much at all, but that's just my preference. The Dive In by the pool makes the best burger, hot-dog and fries ever for a lunch time snack! The entertainment was quite boring this trip, liked the Noordam singers & dances but only performed irregularly. Piano bar was excellent, BB King's is good, the disco was appalling and the rest of the entertainment revolved trivia and an odd dance class. The cooking classes were good on the last trip but this time around a "new" commercial partnering left us bored. I felt this trip there had been a significant cultural shift in service, staff and management, and this was collective impression by us. Our "impression" was there seemed to be less people doing more work, staff seemed to be pushed harder, slightly stressed and less friendly. Found the entertainment director and his associates somewhat condescending and patronising at time and management generally the same. The service standouts were without doubt the dining & drink servers in the main dining room plus the bar staff in the Crows Nest. Ports visited were all interesting with Milford Sound first day outstanding! Due to the size and nature of the ports it was difficult to dock and weather reliant. We booked 2 excursions with the ship both outrageously expensive. The first was Wellington and the tour was very good, the second was Auckland and was cancelled due to weather conditions. The cruise was plagued by difficult weather conditions and can understand it comes with the territory. On the way up the coast we missed Napier due to bad weather, we missed Auckland and Bay of Islands due to weather, the captain retraced our steps and came back to Napier which was nice. Overall made us question if we would travel HAL again, and would certainly look at a fly drive option as a better way of seeing NZ Read Less
Sail Date March 2018
As this was a special occasion, we spared no expense and booked a Neptune Suite with large aft wrap around balcony. Expectations were high, more so as we have cruised extensively before and enjoyed our Cunard and Celebrity cruises ... Read More
As this was a special occasion, we spared no expense and booked a Neptune Suite with large aft wrap around balcony. Expectations were high, more so as we have cruised extensively before and enjoyed our Cunard and Celebrity cruises immensely. The trip started positively, embarkation was quick and friendly. Things went downhill from there. Cabin (and ship) decor is very dated and years overdue for a refit. Furniture and fittings are of low quality, and this was especially evident in the bathroom. Main dinning room was mediocre, decor again dated, dark and stuffy. Worst part was the food, despite an effusive menu littered with culinary terms, the food was basic, low quality, dumped on the plate and served lukewarm. We ate there twice and then never returned. Lido dinning was even worse. Very limited choice, mostly pizza and pasta, and poor process for dishing out food, leaving people waiting ages for their order to be filled. Worst was the service times, if you wanted food outside their designated times, only dried up pizza was available. Not a vegetable in sight. At 8.30pm most stations were closed, and I have a picture of staff coming through vacuuming while diners still eating ! By day three, we reverted to eating all meals onshore when in port. On sea days we ate at the Pinnacle Grill, which was excellent, but at an xtra cost of $35 per head each time. Enrichment program was limited and focused on selling stuff. Entertainment stage shows were okay, but cruise director was clearly just coasting and did not bring any energy or interest to the cruise. Officers were rude and uninterested on the rare occasion we saw them or spoke to them. The only redeeming factor was the general staff, who were worked so hard to make up for the inadequacies of the ship, the processs and the lack of leadership. They were without exception, cheerful, helpful and engaging. To all of them, our sincere thanks. Other passengers we spoke to had mixed views, many shared our views, but others were very happy, so maybe it’s a matter of expectations. For us, this was our first experience with HAL and based on this we would not book them again. Read Less
Sail Date January 2018
Friend had recommended. A last minute decision to take a holiday following long wet winter. Purchased just a month ahead of sailing, online, and overall very pleased with cruise. Very good value. Prices were discounted at this time. Calm ... Read More
Friend had recommended. A last minute decision to take a holiday following long wet winter. Purchased just a month ahead of sailing, online, and overall very pleased with cruise. Very good value. Prices were discounted at this time. Calm seas all the way from Sydney, Tasmania, NZ ports, disembarking Auckland. No rain, all sunshine. Met some lovely interesting passengers, mainly from Canada and USA. Met quite a few repeat HAm repeat cruisers. A few did say they had noticed cutbacks in some areas, particularly theatre entertainment. Excursions are expensive compared to same land prices as is wifi. But, if your tour is late back the ship will wait which did happen once I believe. Do take some of your own coathangers! Major shortage for some reason. Good cabin steward, a very happy crew, good atmosphere. We had a lovely time and would be a repeat passenger but not on main deck because of night noise from carpenters shop? so beware. Saw only less than 10 children during voyage. Read Less
Sail Date November 2017
We scored a great price on a 15-day HAL cruise from Sydney, Australia to Auckland, New Zealand. Perhaps the price was so affordable because a) November is a less popular travel window (our itinerary included Thanksgiving); and b) the ... Read More
We scored a great price on a 15-day HAL cruise from Sydney, Australia to Auckland, New Zealand. Perhaps the price was so affordable because a) November is a less popular travel window (our itinerary included Thanksgiving); and b) the Noordam is due for a significant refurb very soon, which is much needed because her passenger spaces are outdated and worn. The AC failed in our cabin the last four days of the cruise; they never could fix it though they brought us a fan which make the ventilation almost bearable. Itinerary: The Australia/New Zealand itinerary did not disappoint. Between Sydney and Auckland, we stopped at eight lovely ports, each with its unique charm and scenic/cultural offerings: Melbourne, Hobart, Dunedin, Akaroa, Picton, Wellington, Napier and Tauranga. We would definitely recommend a vacation Down Under. On-Board: As with all cruises, there is no shortage of on-board activities. The Maori cultural ambassadors were great, as were several of the other evening entertainers. Kelly, our on-board EXC tour consultant, was a real asset. She prepped us for upcoming ports of call, giving historical context and tour options to match diverse interests. Her commentary as we sailed into Milford Sound and thru Fiordland Nat'l Park made that part of the cruise all the more interesting. Dining: We dined mostly on the Lido Deck for its convenience and wide variety of choices. We did notice there seemed to be more servers peddling alcohol than clearing tables and bringing water/lemonade. Burgers and Mexican choices at Dive-In by the pool were always good. We ate at only one of the specialty (extra charge) restaurants -- the Italian Canaletto. It was our least favorite meal of the cruise, the food too unusual/bizarre for our taste. I order lasagna (what can go wrong?) and didn't care for it at all. The food and choices in the main dining room were good (we ate there about 5 times), but it takes TWO HOURS to be served dinner. That's just too long for our American lifestyle. Cabin attendants: Our room stewards were okay. We never saw them, and on the rare occasion we made a request, "Green apples in the fruit bowl, please" we got bananas, red apples and unripe pears instead. "Please don't close the curtains unless we are in port", but they always did anyway. I understand they have a heavy workload, which probably grows heavier every year as HAL tries to reduce the number of staff. What is missing: Having cruised with Holland American for a decade, we've seen a number of old "traditions" disappear. The beautiful ice sculptures, chocolate night extravaganzas, and any-time ice cream/dessert bars are gone. I'm sympathetic to the competitive nature of the cruise/hospitality industry and the need to cut corners wherever possible. I enjoy a good cruise experience for a bargain price, so some of these niceties are inevitably trimmed in the process. We will sail with Holland America again! Read Less
Sail Date November 2017
Heard good things about Holland America and we agree. Food and service was exceptional. Our room with a balcony was very comfortable. Only negatives were that the excursions were pricey, charging for water when going on excursions, and ... Read More
Heard good things about Holland America and we agree. Food and service was exceptional. Our room with a balcony was very comfortable. Only negatives were that the excursions were pricey, charging for water when going on excursions, and charging for very poor internet. The excursions were expensive and thought they could have had a better selection. However, most the stops were very accessible on your own. The major cities were very crowded and involved a lot of waiting. Also, thought their ship announcements were very hard to hear. The ship offered a Windows 10 class which was excellent and was filled most of the time. The instructor was very good and they just needed more space. The ship was exceptionally clean and there was certainly no lack of food at any time. The exceptional service on the ship really made a difference as everyone smiled and made you feel special. Would definitely recommend Holland America. Read Less
Sail Date November 2017
Noordam 82318 tons 918 cabins Last Drydock 2018 9/28/2017 Room 6090 The Good Our room was in a great location! Only a few rooms aft of the midship elevator. We had two panoramic midship elevators on either side, ... Read More
Noordam 82318 tons 918 cabins Last Drydock 2018 9/28/2017 Room 6090 The Good Our room was in a great location! Only a few rooms aft of the midship elevator. We had two panoramic midship elevators on either side, and also some central midship elevators. We had the pilot boat arrive right under us. We also got to see the Sydney Opera House from our balcony as we arrived into Sydney. On the other hand, we had a crane sitting right outside our window in one of the Fiji stops. Signature Suites come with some nice square footage (280 square feet of room and 100 square feet of balcony). If we’re going to be on a long cruise, we want some elbow room! They’re wide enough that one of us didn’t have to back up if we met at the foot of the bed on the way to the bathroom. For those with mobility problems, this is key. We had a tub/shower with a separate shower and two sinks. The bathroom was also wide enough that one could move past someone standing at the close sink to the other sink. We had a European and American outlet at the desk, and also the vanity. Since we have an international adapter sets for Kindle and iPad, we were able to utilize all the plugs. Great cabin steward! On embarkation day, we give them a written list of preferences to break the ice with them. We about two weeks in, we put him in our top five of a lot of cruises, and later in the cruise we moved him to the top three. We never returned to a dirty room in 38-days. We did leave the “Make Up Room” lock holder when we left for Breakfast and Dinner. Dining - MDR. Another excellent experience. We give the waiter, assistant waiter and boss with a list of preferences to make it easier for them. We had the same team for the entire 38-day voyage. We ate in the MDR. I don’t think we missed an evening. Our assistant waiter served us coffee with HEATED cups! Our waiter managed my allergy seamlessly. He would bring the next day’s menu with the dessert and say “take your time.” Lectures - The lectures San Francisco to Sydney were fabulous. The container lecture was the most interesting lecture of the batch for me. Especially when we got to the Pacific Islands, and saw all container ports. We wished they’d been able to continue the lectures after Sydney. Pinnacle Grill - Lunch - Really great service! We had the same waiter the five or six times we visited. I loved the chocolate dessert with caramel popcorn! Ocean Bar - Great Waitress! Again, one of the top waitresses we’ve had! We met each sea day at the Crow’s Nest for Knitting, Crochet, and Stitching. Our group numbered over 20, and we had a great time sharing stories, suggestions for upcoming ports. (One member planned to do all the Lord of the Rings Shore Excursions.) After Sydney, one of the bartenders visited daily for drink orders. All cargo ports in the Pacific Islands and New Zealand, so no Wifi. All Kiwi (New Zealand citizens) needed a permit to enter their ports. Security entered the bus and checked all ship cards and identification cards. Before we could leave the ship, they played a recording of forbidden items in New Zealand: no food, honey, wood, of any kind, etc. Only commercial bottled water. Once or twice the cruise director told us only unopened bottled water. In Napier they had a band playing in port when we returned from our EXC tour. Bus drivers must take a driving test every year, and we were happy to learn that they must exit the bus and stand next to the door to help tourists if needed. EXC Tours - Each Guide was very knowledgeable and made our tours memorable. . Clean Windows on the Buses. Nice grab bars to help climb those really tall steps to onto the bus. Good lectures by the guides. Great buses with nice long seatbelts in Sydney and Melbourne. Mentioned the super high bus steps (Tasmania’s bus step came up to a couple inches below my knee), to the EXC staff must have mentioned this to the tour groups, because the bus drivers started providing step stools. Also, noticed the bus drivers started driving the buses right up to the gangplank in New Zealand. Fabulous guide in Hobart Wildlife and Waterways. This lady is finishing her PhD in Tanmania History. Best tour guide of the trip! Napier - Sheep Sheering & Scones Mountain Ride! Great guide and great bus. This bus had comfortable seats, a screen at the front showing a live view of the road ahead. With strict food rules in New Zealand, it’s a good idea to book an excursion with a snack or meal included. This guide trained the others to drive up the mountain road. “Ice Cream Sample” was much larger than expected, I think those 4 ounce single servings at our grocery store were smaller! It would have been much better to stagger the two busloads. At the sheep sheering and afternoon tea, since both were at the same location, have one bus doing the tea while the other did the inside part of the sheep sheering, then switch. Very crowded store at the sheep shearing stop. Wellington - Guide’s coffee recommendation was SO true. Very strong coffee but not bitter. We’re so glad he suggested it, but it’s taking a long time to get used to American Coffee. Wellington has some very interesting rules for bus drivers. He pulled down a narrow street, and the cars had to make room for him by either backing up or going over curbs. The Needs Improvement One of the elevators was down for four straight days. Cruise Director did not schedule our Knitting, Crochet and Stitching group in the daily program, but it may not have been his fault. We heard this decision came from corporate. He seemed glad we found each other. At the collector’s cruise lecture, he read word for word from the handout. At the end of the presentation, he declined to answer a question about a possible conflict with a EXC tour and muster drill, and walked back stage. EXC Tours I had sent an email to headquarters about my disappointment with the way they organize the shore excursions, but so far no answer. The tours need to be staggered so only one bus load at a time at each stop. Some of the tours were to crowded, I didn’t want to shop the local stores. With a few exceptions, too rushed, not enough time at each stop, too crowded. Each bus seemed to have something wrong: A/C blowing very warm air, middle bus door didn’t open, etc. When we have a 15-minute stop, and it takes five minutes to load and unload the bus, there’s not much time left for viewing the sights. Cancellation policy now 48 hours. EXC employee worked at the desk and in the Vista Lounge with some type of upper respiratory infection. She tried to announce shore excursions on port days while she had no voice. A few days later, we both came down with upper respiratory infections too. Some EXC tours had meeting times at 11 am, but the Lido opened at 11:30 am. Also, no food stalls just off the ship in port. With strict food rules in New Zealand, I wish they’d have at least a snack on all tours offered. Tauranga - Yes, it goes in the “bad” section. We’re not planning on booking any more EXC tours in Tauranga. Our bus had very uncomfortable seats, no head rests, no seatbelts. Front seats foot area was so narrow, a man next to us couldn’t put his foot all the way down. It had a ramp down the center aisle to a step, and I saw several people fall. Also, the bus had backward facing seats. The tour guide sat in an open seat for a few minutes, then stood back up and spent the rest of the four hour tour standing at the front of the bus. We almost quit the tour at the first stop and took a taxi back to the ship. Did you make the sale? Yes, we got a couple more Future Cruise Deposits Read Less
Sail Date September 2017
My wife and I spent 42 days aboard the Noordam, a medium size cruiseship of Holland America Line for about 2000 passengers from Sept. 24 to Nov. 6, 2017. This was just trhe right time for us with pleasant temperatures throughout our ... Read More
My wife and I spent 42 days aboard the Noordam, a medium size cruiseship of Holland America Line for about 2000 passengers from Sept. 24 to Nov. 6, 2017. This was just trhe right time for us with pleasant temperatures throughout our cruise. Moderate autumn weather along the Canadian und US West Coast and the first sea days on our way to the Hawaiian islands, getting warmer and more sunny by the day, hot and more trpical from Hawaii to Fidji and New Caledonia and moderate again along the Australian East Coast, Tasmania and New Zealand. The Noordam is an older (built in 2006) but reasonably comfortable cruiseship with average size staterooms, many with balcony. The ship requires major renovation and refurbishing both at the ship level primarily with respect to the air condition and the sewage system as well as the cabins with often old furniture and worn out carpeting. What we particularly liked during our cruise was the first class service of all of the ship`s staff. Everybody who we met exceeded our high expectations. This relates particularly to the very friendly and helpful room stewards as well as the waiters and their assistants in the various restaurants and bars. The quality and selections of the food were generally good at the buffets on deck nine and excellent during dinner in the main dining rooms on decks two and three including lobster and filet mignon at no extra cost on special occasions i. their gala nights of which they had seven during our cruise. Another great service was their laundry service. We were charged US $ 248 for this service for the entire cruise and had all our laundry done within one day. This service was absolutely super and reliable. But there were also issues which we didn`t like i.e the extremely high charge for WiFi (US $ 0,75 per minute!!), no free drinking water in the cabin (roughly US $ 4.50 for 1.5 litres), very steep prices for shore excursions as well as limited time in most ports. While the Noordam offers excellent shore excursions at higher prices there are however plenty of opportunities to book personal and private tours at bargain prices in most ports in particular in New Zealand where we had longer times ashore. All in all we had a fun cruise and enjoyed our time on the Noordam. Read Less
Sail Date September 2017
To seem Denali after missing it 19 years ago. It was well worth the wait. Train trip from Anchorage was stunning. Experience, overall, was enjoyable. Noordam shows its age but service was excellent along with destinations. Ship's ... Read More
To seem Denali after missing it 19 years ago. It was well worth the wait. Train trip from Anchorage was stunning. Experience, overall, was enjoyable. Noordam shows its age but service was excellent along with destinations. Ship's officers were first class. Shows were disappointing. Comedian was best by far. Tours tended to be very pricey. Lido Deck food could have been better. Not too many choices, way too crowded. But not having gym open after 9 p.m. was something I still can't get over. Nobody's going to walk off with a treadmill. Individual efforts by staff were appreciated, but having to have a cabin drain unclogged on first night (11:30 p.m.) after a 10-hour bus ride and a 45-minute check-in process were upsetting, but drain issue was resolved that night. Onboard shops could offer more selection. Getting off in Vancouver was the best organized of any cruise line we've traveled. Read Less
Sail Date September 2017
Noordam Ratings
Category Editor Member
Cabins 4.0 4.3
Dining 4.0 4.0
Entertainment 4.0 3.5
Public Rooms 4.0 4.4
Fitness Recreation 3.0 3.8
Family 2.0 3.8
Shore Excursion 3.0 3.6
Enrichment 4.0 3.6
Service 4.0 4.3
Value For Money 3.0 3.9
Rates 4.0 4.3

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