24 Holland America Noordam Cruise Reviews for Senior Cruises to Alaska

This was our first real cruise and was one of our bucket list items so we took part in the cruise with great expectations. The cruise fulfilled all of our expectations. The cabin stateroom was wonderful and we enjoyed the time in our ... Read More
This was our first real cruise and was one of our bucket list items so we took part in the cruise with great expectations. The cruise fulfilled all of our expectations. The cabin stateroom was wonderful and we enjoyed the time in our stateroom. Bed was exceptionally comfortable. We dined in the main dining room for dinner, and although we were assigned open seating, we talked to our waiter and maitre de the first night and got the same table and time for the remaining nights, giving us the same wait staff. Dinners were exceptional in our opinion and we complemented the meal with a pricey but delicious bottle of california wine. The wine steward would keep the unused wine and bring it out for our dinner each night. We wold eat breakfast and lunch in the Lido buffet and thought the variety and type of foods was always changing, high quality, and appealing. I appreciate that the breakfast room would open early on mornings when we had early excursions so we could always have a good breakfast before embarking. On at sea days we took advantage of the America's Test Kitchen presentations and sat through all of them, sat in on a few naturalists presentations on the Alaskan wildlife, and even managed to attend a few Lincoln Center performances. There always seems like plenty of things to do if you wanted to stay engaged. Service on the ship seems always top notch...people were friendly, courteous, and made us feel welcome at all times. We did the typical shore excursions in Ketchikan, Juneau, and Skagway and enjoyed the time off ship. Read Less
Sail Date August 2019
Cruise was part of 23 day Rockies and Alaska package. Paid extra $1200 to be upgraded to Verandah and had a cabin that was partially obstructed and the balconies from higher decks looked down on our balcony. Food in the main dining room ... Read More
Cruise was part of 23 day Rockies and Alaska package. Paid extra $1200 to be upgraded to Verandah and had a cabin that was partially obstructed and the balconies from higher decks looked down on our balcony. Food in the main dining room was extremely patchy and not of the standard promoted. The embarkation process at Vancouver was very prolonged as guests were herded like cattle from area to area. Once on the ship the cabins were available which was a plus. Found it almost impossible to hear announcements as they are not on the ships TV. The information provided on the ship tv was respective and the same movies/ shows played all day. Our cabin attendants were helpful but were not fluent in English - great service with always replacing towels etc. The whole experience was mediocre at best and it is an experience I do not wish to replicate Read Less
Sail Date May 2019
t had been nine years since we sailed HAL,and twenty since sailing the Inside Passge on HAL. There add-on land tour of Denali National Park, and sailing from Anchorage sealed the deal. In the dining room, we noticed a drop in the ... Read More
t had been nine years since we sailed HAL,and twenty since sailing the Inside Passge on HAL. There add-on land tour of Denali National Park, and sailing from Anchorage sealed the deal. In the dining room, we noticed a drop in the choice of meal selections. More average than top end, but the food was very good and the table service was excellent, after a blip on day 1. Having taken the four-day land tour beforehand, embarkation was a doddle, as we were the last coach in. All pre-checked luggage was already in our stateroom to meet us. Others who took the land tour had a ten hour coach journey from Fairbanks to the ship. Somehow, we had an internal flight from Fairbanks to Anchorage then a 3.5 hour coach trip. Much better. Not sure why Fairbanks included, as there is very little there to see in late September, if ever! Disembarkation was also very good. Noordam was in superb condition throughout and probably the best cruise -ship we have been on,in over 20 cruises. Happy smiling crew faces throughout the ship Alaska from North to South is the way to see the State. Read Less
Sail Date September 2018
Noordam was a great choice for us. The size and number of people made getting around the ship easy. Staff were very pleasant and always helpful. Cabin 8085 was comfortable, quiet and very well kept up (Thanks Esha & Nougy!). Lots of ... Read More
Noordam was a great choice for us. The size and number of people made getting around the ship easy. Staff were very pleasant and always helpful. Cabin 8085 was comfortable, quiet and very well kept up (Thanks Esha & Nougy!). Lots of choices on on the Lido deck, the dining room was great with good menus and service, room service was terrific. We had a wonderful experience. Recommend booking a meal at the Pinnacle Restaurant-wonderful food, service and decor. We sat on our balcony most of the first day of the cruise watching the changing landscape which was a great introduction. All excursions were excellent. Ketchikan's Misty Fiords Monument, Juneau's helicopter to walk around on the Mendenhall glacier and then an evening whale watching, Skagway's Street Car Tour-a must!- and the luxury White Pass railway was well worth the price. Of course the day at Glacier Bay was spectacular. We ran out of superlatives! Read Less
Sail Date August 2018
This was our first trip to Alaska and first Cruise! HAL was recommended by our TA and we really enjoyed ourselves. Brought meds for motion sickness but only took it the first night when we were at sea. A little rocky but we did fine! ... Read More
This was our first trip to Alaska and first Cruise! HAL was recommended by our TA and we really enjoyed ourselves. Brought meds for motion sickness but only took it the first night when we were at sea. A little rocky but we did fine! Our room was very spacious, the attendants were very nice and quite efficient, room service was prompt, laundry service was good also. The 2 specialty restaurants were the best with the MDR coming in next. We were not impressed with the Buffett. Lots of time the food was cold and the variety got old after a couple days. Plus after 2pm half of the stations were closed so if you wanted a late lunch, you had to have what was available. This was our only complaint other than the lack of supervision of some of the kids onboard. We never spent time at the pool because it was so noisy. It wasn't that big of a problem because we found some quiet spots! We loved the Crows Nest, Americas Test Kitchen and our balcony! Trivia was fun! Glacier Bay was spectacular! We went to Mendenhall Glacier in Juneau and took the tram. Cloudy so we didn't see much. We toured around Haines and saw the Lumberjack show in Ketchikan. We also took a floatplane ride in Ketchican. Best part of the whole trip! Sunny so we could see everything! Gorgeous! I was a little nervous about going but I loved it We have no other ship to compare the Noordam to so it was quite fine for us. Liked the fact that it was smaller with less people. Everyone was very nice and HAL was well organized! We had perfect weather for our whole trip! A little rain in the afternoon at Mendenhal and that was about it. Drizzle when we came back from the Tram. Read Less
Sail Date June 2018
Overall a great cruise experience , the ship well maintained throughout , the cabin was very nicely appointed and there was plenty of storage . In addition , the cabin steward service was excellent . The main dinning room food was average ... Read More
Overall a great cruise experience , the ship well maintained throughout , the cabin was very nicely appointed and there was plenty of storage . In addition , the cabin steward service was excellent . The main dinning room food was average , however the upscale additional fee restaurants were very nice and the food was excellent . As a blues fans we really enjoyed the excellent entertainment in the BB King lounge , it was really top notch . The main shows in the large auditorium each night were also very entertaining , a combination of dance and music. . The crew was attentive and eager to please . Very few children on this voyage , so it was relaxing and quite. Additional on-board activities included art appreciation seminars and an on-board art auction . There was also several classical music recitals that were well preformed and you had an opportunity to get to know the artists. The ports were all enjoyable and the scenery to and from them was amazing. Read Less
Sail Date June 2018
To seem Denali after missing it 19 years ago. It was well worth the wait. Train trip from Anchorage was stunning. Experience, overall, was enjoyable. Noordam shows its age but service was excellent along with destinations. Ship's ... Read More
To seem Denali after missing it 19 years ago. It was well worth the wait. Train trip from Anchorage was stunning. Experience, overall, was enjoyable. Noordam shows its age but service was excellent along with destinations. Ship's officers were first class. Shows were disappointing. Comedian was best by far. Tours tended to be very pricey. Lido Deck food could have been better. Not too many choices, way too crowded. But not having gym open after 9 p.m. was something I still can't get over. Nobody's going to walk off with a treadmill. Individual efforts by staff were appreciated, but having to have a cabin drain unclogged on first night (11:30 p.m.) after a 10-hour bus ride and a 45-minute check-in process were upsetting, but drain issue was resolved that night. Onboard shops could offer more selection. Getting off in Vancouver was the best organized of any cruise line we've traveled. Read Less
Sail Date September 2017
Free drinks with the HAL means a poor choice of low quality wines with excellent food. This is not a good combination. Even with a group of 7 guests ( 7 x $ 9 = $63) they do not offer you to order a bottle or 2 with a better quality. ... Read More
Free drinks with the HAL means a poor choice of low quality wines with excellent food. This is not a good combination. Even with a group of 7 guests ( 7 x $ 9 = $63) they do not offer you to order a bottle or 2 with a better quality. The free drinks package means 15 drinks. Max per drink is $ 9. They don’t offer you the premium package if you booked explore 4 in advance !. For a suite if you don’t take explore 4 they offer you a $ 500 discount, which in our case is a better deal. The problem with the shops on boards is that the assortment is similar on all Carnival ships ; little choich for men. The hotel in Anchorage was far below the standard of the HAL, especially when you booked a pinnacle suite. In our suite we were surpised with polished shoes from another suite and the same with laundry, but then 2 times. The pinnacle suites on the HAL re just twice the size than a balcony stateroom and that's it. Not really a suite like with other cruise companies like Celebrity and Oceania. Regards, Peter Read Less
Sail Date September 2017
The stateroom, amenities and food were excellent. The entertainment and activities were a bit disappointing, but the primary purpose of the cruise was to see Alaska, not participate in shipboard activities. The entertainment was ... Read More
The stateroom, amenities and food were excellent. The entertainment and activities were a bit disappointing, but the primary purpose of the cruise was to see Alaska, not participate in shipboard activities. The entertainment was adequate. We took advantage of the casino, the Piano Bar and the Adagio classical presentations, as well as informative talks about Alaskan flora and fauna, an overview of Glacier Bay and the Native American culture. The trivia games, bingo and America's Test Kitchen were on our tentative itineraries, but we had so much to do that we never made it to those venues. Unfortunately, we had a sick traveler on our day in Glacier Bay. Seeing the ship's doctor, cancelling the remainder of the trip and getting ourselves home was a nightmare I will never forget. Although we had the Platinum Protection program, we had to pay for all charges up front (over $3,600) and then file a claim. Three days after our return, I'm still waiting for claim forms. Additionally, I did not make it home with a large jewelry item purchased in AK. I believe it was taken from our cabin during the cruise. In short, this cruise was very costly and did not end well. I would advise any U.S. senior citizen to take a cruise on a domestic cruise line. Holland America is a foreign line, and medical crises are a real issue. I will say that the doctor was competent and helpful, so there is quality healthcare. However, Medicare doesn't pay the bill in most instances, so if you did not buy the Platinum travel insurance, the treatment will cost quite a bit. Read Less
Sail Date August 2017
The ship needs a little sprucing but is due for dry dock this fall. The service and the meals were excellent as usual. The ship is lovely, newer and well planned. We loved the cruise. The last 2 weeks, the rain and fog had been present ... Read More
The ship needs a little sprucing but is due for dry dock this fall. The service and the meals were excellent as usual. The ship is lovely, newer and well planned. We loved the cruise. The last 2 weeks, the rain and fog had been present daily but for us, things changed and the temperature was very good for the whole week. The embarkation was a breeze and there was no crowds on the ship during the week and we never had to line up except briefly at some more popular food stations in the Lido. Entertainment was varied but a bit weak. The BBC films and special activities were the best. Everybody did a good job. The cruise was pleasant and we enjoyed ourselves. We went to the Pinacle and Canelleto and enjoyed both venues with local specialties of fresh fish and gorgeous steaks. The staff everywhere did their utmost to please us. There were amost 200 children on board but we hardly saw them and they never bothered us. All were well behaved. It was one of our best Alaska cruise so far. Read Less
Sail Date July 2017
Really enjoyed my first cruise onHAL Was on a cruise land tour through Discover Alaska and they are affiliated with HAL. The ship was very nice and I thoroughly enjoyed the cruise and the ports of call. alaska was on my bucket list soI ... Read More
Really enjoyed my first cruise onHAL Was on a cruise land tour through Discover Alaska and they are affiliated with HAL. The ship was very nice and I thoroughly enjoyed the cruise and the ports of call. alaska was on my bucket list soI really looked forward to the ports of call as well as the land tour. I had a balcony cabin which was very spacious, and the cabin itself was also spacious.. The food was really good and great selections.. The entertainmment was just okay, really nothing spectacular with their big productions shows. The service on the ship was excellent from the cabin steward to the diningroom staff all first rate.Since it was mostly if not all adult passengers it was a rather subdued cruise but I most say I did enjoy the peace and quiet. I recommend HAL for an Alaskan cruise, they really do a nice cruise land package Read Less
Sail Date June 2017
Both the wife and I wanted to do a cruise to Alaska. Several friends that had sailed to Alaska on different lines recommended Holland America as the one we would enjoy the most. They also said to book a balcony as you could just watch the ... Read More
Both the wife and I wanted to do a cruise to Alaska. Several friends that had sailed to Alaska on different lines recommended Holland America as the one we would enjoy the most. They also said to book a balcony as you could just watch the world go by your balcony. We ended up with an aft corner Neptune. The cabin could not have been better. There was plenty of room to do whatever we wanted and the balcony was huge. We could walk up the side and see what was coming up or sit in one of the chairs or lounges and see where we had been. Our cabin stewards filled every wish and whim we asked of them. We had fresh fruit and flowers every day along with plenty of ice in the bucket. We chose "open dining" so that we could meet new and different people each night. We never had to wait for a table when we walked up at the MDR. We ate at the Pinnacle Grill one night and at the Canaletto one night. Of the two I preferred the Canaletto, and my wife enjoyed both equally. We met so many interesting people during the entire cruise and enjoyed seeing them later on and comparing experiences. We booked at least one excursion each port, plus walked around on our own. We enjoyed the totem poles, whale watching, and the train ride. The only downside of the trip was our accommodations at Denali Park. After sleeping on the bedding on the ship the mattress on both beds left a lot to be desired. They said accommodations were "rustic" but I think a $79 mattress from Walmart would have slept better! The bus ride from Seward to Denali was long! It was broken up by the commentary of the bus driver and spotting Moose, and other wildlife. The stories of all the excursion drivers were delightful and added a lot to the trips. Did you know there is a Walmart in Alaska that sells more than 200 miles of duct tape every year? The train ride back to Anchorage was much better than the bus trip out. When we left Denali it started snowing. For the NC woman I am married to this was a highlight not to be missed! The hotel we stayed at in Anchorage had a fantastic view from our room. The next morning we flew back to Seattle where we spent the night. We had an early flight out the next morning. One of the advantages of a Neptune Suite was priority boarding. In Vancouver there were two cruise ships boarding at the same time. We zipped past all the people waiting in lines and it took us around 10 minutes to have our cabin cards in hand and walking up to the ship. I have been told it sometime takes 3 hours of standing in line at Vancouver to board. Read Less
Sail Date May 2017
My husband and I wanted a nice relaxing cruise. We drove from our home in Northern BC to Vancouver so we could combine road trip sightseeing on the way o the cruise and back home. We booked midship as I am very prone to motion sickness. ... Read More
My husband and I wanted a nice relaxing cruise. We drove from our home in Northern BC to Vancouver so we could combine road trip sightseeing on the way o the cruise and back home. We booked midship as I am very prone to motion sickness. VA 5088 was right above lifeboats but did not obstruct view other than directly below. Nothing there to see anyway and it added privacy. I would have said five stars but the bed was awful due to worn out mattress. Felt like I was as going to slip out of bed due to the sagging mattress. The only other issue was failure to pick up dirty dishes after room service even when we called. The room attendant always took the next day when he cleaned the room. The view even from the room was great. We didn't go on the balcony much because we could easily see from our room. The room steward was very good. Room service delivered fast. We ate at the Lido or room service all but once. That time we ate in the dining room. My husband said it was the best steak he ever had. I had lobster from the Lido once and it was great. We are age 49 and 59 and I think most people were around 50 or 55 with a few looked to be 65. A few children racing down the hall every morning. But saw children only in the Lido other than that. And very few. We walked around the ports and did not do exursions as we wanted no time constraints, just relaxation and my husband grew up seeing whales and we have bears and moose where we live. We stayed at PanPacific and parked there. Loved it. We loved the cruise and want to go on another longer cruise with more ports. Read Less
Sail Date May 2017
Chose cruise because it was at the right time, and we didn't have to fly. The ship was lovely and comfortable, and the crew was friendland seemed very happy to be working there. I need gluten free/lactose-free food, and, as usual, ... Read More
Chose cruise because it was at the right time, and we didn't have to fly. The ship was lovely and comfortable, and the crew was friendland seemed very happy to be working there. I need gluten free/lactose-free food, and, as usual, this was accomodated cheerfully with delicious food. Just ask to preorder the previous evening or before noon, to make it easier for the staff. By the way, this also worked in the Cannaletto and Pinnacle restaurants. There is free stretch & abs/TBC every morning, which I liked. Team trivia was lots of fun, and educational. Our grandaughter and parents' room steward was a "saint": he rearranged their oceanview stareroom perfectly to fit a crib in a good place for them, and even sterilized the baby feeding equipment every day, and made their chaos into a pristine clean tidiness twice daily. Embarkation and disembarkation were handled smoothly. The ports were a real treat - we just choses to do walking tours becasue of the baby carriage, and there was tourist info. in each port to expedite this. In Juneau, I got off in plenty of time to take back to Invisible World an alpaca sweater which we had torn, which they had time to repair and give back to me the same afternoon. Great service all around! Read Less
Sail Date May 2017
First time cruise, anniversary trip with my husband and sister and brother in law. Was one of the best vacations I have ever experienced. Holland knows customer service, we felt pampered every day, from the wonderful cabin stewards and ... Read More
First time cruise, anniversary trip with my husband and sister and brother in law. Was one of the best vacations I have ever experienced. Holland knows customer service, we felt pampered every day, from the wonderful cabin stewards and the folded towel animals to the dining stewards. They all took exceptional care of us and they were friendly and funny. Felt like traveling with lots of friends. Loved the staff entertainment night, where they sang songs from Indonesia and told stories. Excursions were great, Glacier Bay was beautiful, should have taken hats and gloves. Was very cold that day. Was able to buy a hat and gloves for a very reasonable price. The only downside was small, we paid for dinner in the pinnacle restaurant, would not do that again. Service was not as good as in the dining room and our steward never brought our tea or coffee. Seemed overpriced as the food in the dining room was wonderful. Read Less
Sail Date August 2016
We were guided to this cruise to Alaska through the Inside Passage on the Noordam by Peter at Discount Cruises. The occasion was our 44th wedding anniversary combined with my husbands 50th class reunion. Four classmates and their wives ... Read More
We were guided to this cruise to Alaska through the Inside Passage on the Noordam by Peter at Discount Cruises. The occasion was our 44th wedding anniversary combined with my husbands 50th class reunion. Four classmates and their wives from India joined us. Peter arranged everything so that we were living next door to each other in beautiful balcony rooms, sitting together for our evening meals for 7 days and during the land portion of our trip to Denali and on to Anchorage, staying together on the train, bus, and in the hotel before our departure. Holland-America was over-the-top accommodating, kind, and efficient. We never wanted for anything. When our toilet stopped working, the steward fixed it immediately and we received a follow-up apology. We were amazed. The food was delicious whether we were eating at the Lido or in the dining room. The entertainment in the evening in various places brought us together in a different way. We danced and sang and enjoyed each night's events. In Denalli, we saw wildlife up close, including a mother moose with her young just outside the window of the Visitor's Center, a grizzly that stood up and began walking toward our bus. Leaving Denali for Anchorage by the Holland-America dome train was such a fabulous ending to our journey with great food, excellent commentary on the history of what we were seeing. All in all, our 11 days on this cruise/land journey was so memorable. We want to take another Holland-America cruise, perhaps to New Zealand. Read Less
Sail Date July 2016
Classy experience. Ship: Noordam. Well appointed, clean, well maintained. Hand sanitizers available everywhere, with overhead and live reminders to use or to wash hands. Great implementation! Excellent emergency training ... Read More
Classy experience. Ship: Noordam. Well appointed, clean, well maintained. Hand sanitizers available everywhere, with overhead and live reminders to use or to wash hands. Great implementation! Excellent emergency training pre-embarking. Captain Bos kept us informed on wildlife sightings and beautiful vistas as we approached. Ports: Departed Seward, AK, and charming town. The Sea Life Aquarium was wonderful, showing sea life from both above and below the water. Ports: Haines - tiny town, not much to do; schedule excursion this stop. Juneau - take the Tram to the top of the mountain for exquisite views & eagle sightings. Open-air Crab Shack serve King Crab legs for lunch, which was ourstanding! Ketchikan - was last port. Juneau & Ketchikan as very commercialized and similar, as one might expect. Shops open when the cruise ships dock! Lots of junky souvenir shops and Tanzanite/Diamond stores. We found most eateries and gift/jewelry shops overpriced. We'd recommend knowing which ports' attractions appeal to you most & select your cruise factoring in that. It seemed to us that many of the vendors onboard making presentations promoting certain jewelry or other stores were likely being compensated by stores at the various ports. Glacier Bay Cabana Rental: Reserve this as soon as you board, if your ship spends the day at Glacier Bay. $50 pp for private outdoor cabana with 2 chaises with wool blankets and 2 chairs with table. Irish coffee, Spanish coffee, and mulled wine served all day, and lunch was served.. While others were freezing on a lower deck, the cabanas broke the wind and protected us from the frigid air around the glaciers! Well worth it! Cabin: Stateroom 7142. We reserved a Neptune Suite on Rotterdam Deck (7th floor), with perks that enhanced our vacation experience...bottle of champagne; bottle of sparkling water; 2 large bottles of spring water; silver basket of fruit replenished daily; Elemis toiletries; separate tub & shower; access to the Neptune Lounge (with elegantly prepared hors d'oeuvres, chocolates, fruits, cookies, latte/cappuccino/coffee maker, tea, juices. Sodas & cocktails were extra); personal Concierge in lounge, and complimentary daily breakfast in their high end Pinnacle Grill. Additionally, our boarding, disembarkation and luggage handling were treated with priority as a suite guest. We were told to enter the Priority Entrance lane and passed about 500 other people waiting to board -- took us 15 minutes to check-in and be on the ship! If able, we would recommend traveling at this level. Regardless of room level, the staff were all friendly and eager to accommodate any request. Our room steward, Danang, besides being friendly and always with a smile, was a perfectionist and had our room looking crisp & fresh twice a day! A very polished, professional group of employees on ALL levels. TV was 18-24" size with very few channels & poor reception in port especially. ***There are no outlets next to the bed, so if you must plug in a medical device, or entertainment device, you will need an extension cord; OR, check with HAL before departure to see if one is available onboard. Dining: We ate breakfast in the Pinnacle Grill, except for an excursion day when we ordered room service. Pinnacle Grill is exquisite - both food & service. Lunch was good at the Lido. It had very crowded feel, but many varieties of food; this is a help yourself-type restaurant. We never tried the Pool/Lido Deck fast food bar. Dinner was mostly done in the Vista Restaurant, and the food was delicious and beautifully prepared. Service was impeccable, and the servers knew our names in public after Day 2! Regarding dinner attire - Gala Night allowed dressy casual; we did not wear nor see formal wear. Entertainment: We did not attend any of the shows or visit any of the bars/lounges, though some of them had beautiful decor. Overall a great experience. We left with a very positive feeling about the Holland America Line. Read Less
Sail Date July 2016
We are in our mid 60's and are not interested in noisy entertainment ship life. Travelled around Yukon and Alaska with HAL then returned to Vancouver on Noordam. Boarding at Seward very quick, with just the security check. Ship is ... Read More
We are in our mid 60's and are not interested in noisy entertainment ship life. Travelled around Yukon and Alaska with HAL then returned to Vancouver on Noordam. Boarding at Seward very quick, with just the security check. Ship is beginning to show its 10 years old but not a real negative yet. We had used HAL about 10 years ago (Volendam - about 900 passengers) and found Noordam too large. All dining was had in Lido Bistro as we are not the dinner dress up types, but you had to be early to get table with view. Service was good, however food was generally too sweat for our Australian tastes. Wife spent most nights in piano bar as it catered for music from 50's through to current. We found the service by cabin staff very good as they kept our cabin (6039) very clean and remembered how the wife liked her bed made each day (not tucked in, and like a tidy disaster area) and bistro staff possibly over attentive at times. Over all we had a good stay on the Noordam and I only have one minor whine, that was the A$1 per minute for casual WiFi usage (plans were available from US$50 for 100 minutes) so I used free WiFi available in at coffee lounges at each port of call. Disembarkation at Vancouver was well planned and coordinated with priority going to those who needed to meet other transport. We waited about 2 hours mainly in cabin and bistro. Read Less
Sail Date June 2016
Before my father passed away last year he told my sister and I to take a cruise after he was gone. My brother in law has been to every state in the USA except Alaska. We chose the land and sea Alaskan package through Holland America. ... Read More
Before my father passed away last year he told my sister and I to take a cruise after he was gone. My brother in law has been to every state in the USA except Alaska. We chose the land and sea Alaskan package through Holland America. Everything was very good through Holland America. They provided details about cruise excursions, as an example how long the excursion would be and what level of activity. The only thing we didn't know is on the land portion, there was a lot of walking, bus rides, going up and down steps. We didn't have problems with this, but someone older with limitations, it would be nice to know ahead of time. We arrived at Seward, AK by train. Holland America gave us our sea pass on the train, all we had to do was wait in line to go through security. They only had 1 lane opened, which took about 45 minutes to get through. Expect to wait in line for a while. We had a suite and it was a great size. We have traveled on Royal Caribbean and their junior suite was smaller than Holland America. We had a double sink, separate shower and bathtub/shower in the bathroom. We found accommodations on Holland America very nice. We had open seating for dining and we never had to wait to be seated. We did notice however, it was difficult to get cocktails in a timely manner, so we learned to bring one in with us to the dining room. As activities go, they were okay. With the open seating we were able to be at the earlier shows. Every excursion we went on was great, we did whale watching and saw several whales with their babies, we were able to go places on our own to find the history of Alaska and we went on the Crab fishing boat, which was the best. If you do any excursions this is the one that was worth the money. I don't want to spoil anything for anyone, but the crew had a personal touch and showed us more than how they crab fished. Just a side note, Holland America had a generator go down in their sports bar, so the ship had to get into Vancouver early to repair for their next cruise. We also felt that once you are going through the disembarkation process the crew were not very friendly, they left you an impression of "get your stuff and get off". We traveled with 4 adults and no children. We are scheduled to take another cruise in February on Holland America, because I won a free cruise playing Bingo onboard, so yes, because of the free cruise we are traveling on Holland America. Would I choose Holland America again if I didn't win the cruise, the answer is yes. Room was bigger, food was very good. Read Less
Sail Date June 2016
We are not habitual cruisers and use mainly repositioning voyages to avoid air travel. We had previously made a transatlantic trip on this ship three years ago and our comments are in comparison to that experience. This trip included a ... Read More
We are not habitual cruisers and use mainly repositioning voyages to avoid air travel. We had previously made a transatlantic trip on this ship three years ago and our comments are in comparison to that experience. This trip included a pre cruise stay at the Pan Pacific hotel located right on the cruise ship pier and which was also good and made the embarkation very easy, espially the luggage which was dealt seamlessly by the hotel staff. - both embarkation and disembarkation were very efficient, particularly compared to our prior experiences in the USA. The ship has had some minor refurbishment but the overall cruise clearly showed cost cutting by HA compared to our previous trip. - service whilst pleasant was not very efficient and from recollection crew numbers had been reduced on the hospitality side. - food, attractively presented, probably due to the use of celebrity chefs , but not as good as remembered and "portion controlled", except in Canaletto where far too much was served. Pinnacle was OK but not worth the surcharge for basically the Vista menu. The Pinnacle specific wine list is not exciting although recourse could be had to the general list if required. - beverage, spirits and beer still reasonably priced, wine packages were not worth buying as the general list was far wider and little more expensive. The soda card is an absolute waste of money as it apparently covers only fizzy drinks, not water or coffee or indeed bitter lemon. -entertainment, not a priority for us but uninteresting, other guests were scathing. - itinerary, well worth it as a bucket list trip for the scenery which is spectacular, the ships routing also made the best of the narrow channels, glaciers, mountains and fiords. The scheduled towns, Juneau, Skagway, and Ketchikan largely subsist on fishing and tourist shopping and can be seen in a couple of hours at most. Tours were incredibly expensive and other than the narrow gauge railway in Skagway not worth the expense. Do not expect to see wildlife; it sees you first and departs. Cabin, we had a Neptune suite which was worth the additional cost over a signature suite (really only a balcony cabin). It gave access to Pinnacle for breakfast, the Neptune lounge, which we used a lot, and a concierge which gave preferential booking at restaurants etc. Our suite, #7088 was particularly good as it had an angled balcony giving side and forward views, a huge panoramic window and an unusual square layout without a "corridor" section which gave a large sitting area in addition to the king size bed, separate vanity area and massive wardrobe capacity. The TV was a small flatscreen and should be replaced with a much larger unit. Read Less
Sail Date September 2015
We just returned from a wonderful cruise to Southeast Alaska (the Tongass Rain Forest). I was concerned after reading some of the negative reviews but I didn't experience any of the problems others apparently did. The ship was ... Read More
We just returned from a wonderful cruise to Southeast Alaska (the Tongass Rain Forest). I was concerned after reading some of the negative reviews but I didn't experience any of the problems others apparently did. The ship was beautiful, both outside and in, and perfectly maintained. Not a "tired ship" by any means. The staff was wonderful - friendly and responsive. The food was great, in my opinion, especially the Canaletto, which was some of the best Italian food I've ever eaten. The entertainment was good in most cases. I enjoyed the juggler and the production numbers (excellent). They had a comedian, Kevin Jordan, who was very good. But I'm not a fan of Dancing with the Stars. And one of the acts was "Recycled Percussion" which didn't appeal to me at all. Though I really liked the BB King band, it was too loud for the venue (the modest-sized Queens Lounge). The daily events were very interesting, especially the cooking demonstrations, a show on art history and a beer tasting. The ports were small towns devoted to cruise passengers (Ketchikan was the most commercial) but I enjoyed every excursion - whale watching and a glacier visit (in Juneau), a thrilling ride on the White Pass railway (in Skagway) and a visit to an Tlingit native tribe and lumberjack show (in Ketchikan). Also our day in Glacier Bay was an awesome experience. The glaciers are receding so if you're ever going to see them, get there as soon as possible. All in all, a great cruise. Read Less
Sail Date August 2015
We were lucky enough to get an upgrade to a Neptune suite. This was wonderful! The girls in the lounge were the best as well as our cabin stewards. We loved the option of breakfast in the Pinnacle Grill. Laundry services were much ... Read More
We were lucky enough to get an upgrade to a Neptune suite. This was wonderful! The girls in the lounge were the best as well as our cabin stewards. We loved the option of breakfast in the Pinnacle Grill. Laundry services were much appreciated . I am prone to seasickness and must say no problem at all. We were midship which I think definitely helped. Took meclizine anyway, just wanted to be safe! Pinnacle Grill was excellent and we even enjoyed Canneletto, which doesn't get the best reviews! Main dining room waiters were excellent but didn't enjoy all food choices. Entertainment was excellent as well! Embarkation in Vancouver went well but disembarkation was a bit of a mess! Long line but finally added agents which sped things up! Arrived at Canada Place around 10:30 which seemed to be perfect! Took train from YVR with no problems at all, plenty of room for our luggage which had been a concern! Excursions were all great! The train in Skagway was our fave! Sad day in Ketchikan, with the Westerdam tragedy! All in all a great trip and loved the a Noordam! Read Less
Sail Date June 2015
We enjoyed everything but there could be a few improvements. Embarking took two hours of herding like cattle. Too long! Have never had to wait so long before! Disembarkation was much more organised. We booked the wine tasting ... Read More
We enjoyed everything but there could be a few improvements. Embarking took two hours of herding like cattle. Too long! Have never had to wait so long before! Disembarkation was much more organised. We booked the wine tasting which we loved on our last cruise on the Oosterdam in the South Pacific. We were sat at a table with nice people and then the wine expert began his lecture. He did not take breath for 50 minutes of information that was over the top. We did not get a chance to interact with our fellow cruisers and it was obvious that most of the audience found his speech to be egoistic. He is knowledgeable but has no customer rapport. It was a terribly boring one hour. The other problem was the unsuitable entertainment. The HAL singers nod dancers were excellent but the comedian was dreadful and resorted to silly potty humour. The drummers, although talented, were too loud and did not suit the older age group on board. The BB BLUES band were fabulous. The shopping on board was very reasonable. The Pan Pacific Hotel was an excellent hotel for embarkation. I will try one of the other cruise lines next time I think, just to compare. Read Less
Sail Date June 2015
This was our fifth HAL cruise and again a very good experience (we've taken over 20 cruises ranging from Epirotiki to Cunard and Renaissance), The ship was exceedingly clean and well maintained. The cabin service was tops, and the ... Read More
This was our fifth HAL cruise and again a very good experience (we've taken over 20 cruises ranging from Epirotiki to Cunard and Renaissance), The ship was exceedingly clean and well maintained. The cabin service was tops, and the stewards were most accommodating. Entertainment was above average for cruise ships. Michael in the Piano Bar was outstanding - he should be a headliner himself. The spa services were fine in their usual overpriced cruise ship way. Dining room service was good but the least personal we have experienced with the line. We were traveling with two grandchildren and the programs for them were excellent. The only disappointment was that the fish courses were cooked way to dry, even in the Pinnacle Grill. It was usually impossible to get a table for 8 (our group) in the buffet as there was no one preventing one or two passengers from taking over one of the large booths which was annoying by the end of the trip. Overall HAL presents a very good product at the higher end of the 7 day market. Embarkation was easy; we were on board in less than an hour with minimal waiting time in the chair hall. The crowd control was very good. On departing we were off the pier within 20 minutes of when our group was called. Can't do much better than that! Our train trip at Skagway was disrupted because the train in front of us broke down, so we never made it to the top of the pass. HAL immediately refunded 60% of the cost to everyone, a very nice gesture. Whale watching in Juneau definitely was the highlight of the shore excursions, though Glaciar Bay is outstanding every time. Read Less
Sail Date May 2015
Noordam Ratings
Category Editor Member
Cabins 4.0 4.3
Dining 4.0 4.0
Entertainment 4.0 3.5
Public Rooms 4.0 4.4
Fitness Recreation 3.0 3.8
Family 2.0 3.8
Shore Excursion 3.0 3.6
Enrichment 4.0 3.6
Service 4.0 4.3
Value For Money 3.0 3.9
Rates 4.0 4.3

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