6 Helpful Votes
Sail Date: February 2019
We sailed recently on this ship from Sydney to New zealand on a two week voyage. Unfortunately we found that it is in need of a major overhaul -not just in terms of the decor itself, but also with the entertainments team -who appear to ... Read More
We sailed recently on this ship from Sydney to New zealand on a two week voyage. Unfortunately we found that it is in need of a major overhaul -not just in terms of the decor itself, but also with the entertainments team -who appear to be somewhat complacent in their approach to the job! Granted the general age of passengers is elderly, but the programme provided lacked fun and enthusiasm, and was more akin to an evening at an old people’s home - where the objective was to put something on to keep them happy for a while, then get them to bed early! Believe me we have cruised many many times on various cruise lines , and we were not looking brash or high energy entertainment- but a bit of fun and perhaps regular game shows might have been nice. Even the planned entertainment was not without problems. BB kings had to close for 2 nights because they had no drummer, and the piano player simply didn’t turn up at short notice on two separate occasions, because he was sick! I appreciate these things happen, but the cruise Directors ‘ solution to all of this was to simply put on a film in BB kings studio - which many passengers had already seen ! How’s that for intuition ! I fear some staff have been on this ship too long and it’s a case of “ the same old same old” approach Another missing element to mention was the shops- they were totally closed for refurbishment on the first 6 days of a 14 day cruise! AS most cruisers will know- on the sea days, many passengers like to browse around the shops , and their closure -coupled with poor or non existant entertainment, made for long and boring sea days! You could go to cookery demo if it was on or an educational lecture- but that was it,! It was my 60th birthday on departure day, and my husband had paid in advance for our cabin to be decorated , with flowers and champagne left in the room. When we arrived there was a warm bottle of champagne on the table , without glasses or an ice bucket and no flowers or decorations. The whole moment was lost- yet when he complained to guest relations , no one seemed to care or take charge of the situation. All we were told was to make sure we left the champagne out for collection so we’d get a refund- no apology - no compensatory gesture of any kind was given for spoiling what should have been a lovely memory !! My daughter who was miles away at home also ordered some birthday flowers to be delivered to my cabin- again they never came and again no apology- just money credited to an account without any cognisance being taken of what they were for, and the significance and importance of the gesture as intended. On the plus side the food in the main dining room was excellent and the staff were all welcoming and eager to please, but apart from this the ship is lacking in luster! Read Less
4 Helpful Votes
Sail Date: February 2019
Loved this cruise itinerary. All ports were fantastic. Ship is okay. Needs some updating. I will say it has great stabilizers though because we hit rough seas crossing from New Zealand to Australia and it was not bad. Holland food and ... Read More
Loved this cruise itinerary. All ports were fantastic. Ship is okay. Needs some updating. I will say it has great stabilizers though because we hit rough seas crossing from New Zealand to Australia and it was not bad. Holland food and service (except for breakfast and lunch in the dining room, even after complaining because they didn’t seem to care) was excellent. Shore excursions were all good but very expensive. Embarkation took too long (over an hour) but debarkation was a breeze - best ever. There wasn’t much to do onboard, especially on sea days. Mainly test kitchen offerings, if you like that. A couple of the entertainers were poor (ventriloquist and singer) but others were good (singers and dancers) or great (comedian, pianist). They offered a Lincoln Center Stage venue and the musicians were outstanding - that was an unexpected surprise we enjoyed. The other negative was they closed the ship stores during the last week to get it ready for a new opening (not sure why) so almost no merchandise even before closing - not good. Read Less
Sail Date: January 2019
We chose this cruise mainly due to the Australian itinerary & to see Kangaroo Island. We had low expectations of the condition of the Noordam given the reviews I had read were not very complimentary about the condition of the ship. ... Read More
We chose this cruise mainly due to the Australian itinerary & to see Kangaroo Island. We had low expectations of the condition of the Noordam given the reviews I had read were not very complimentary about the condition of the ship. We were pleasantly surprised that it really wasn’t as bad as some of the reviews I had read had indicated. Yes the ship is due for refurbishment but the staff seem to go to enormous lengths to try and keep everything as pristine as possible. Our embarkation time was 1pm at White Bay Terminal. We had to wait in the queue for about 1.5 hours as it seemed a lot of other people decided to ignore their dedicated time and come earlier. We went to the mandatory safety muster but for some odd reason our passes didn’t register as having attended and we kept on receiving letters in our cabin telling us we had to do it until we went to reception to get it sorted out. Leaving Sydney harbour on a sunny afternoon is nothing short of spectacular even though we live in Sydney it is an amazing experience. We had an aft facing balcony cabin 8145 which was just under the Lido deck. Walking to and from the back of the ship was never an issue for us. The room was reasonably spacious with plenty of cupboard space. The only issue was the chair scraping noise coming from the Lido deck about 5:30am every morning. The noise lasted about 20 minutes. We would definitely book an aft cabin again as it’s wonderful watching the wake while sitting on the balcony. I would make sure it’s not under the Lido in future. We found the main dining room food ok. We went to Canaletto three times as the food is amazing along with the service and for an extra USD15 it is definitely worth it. We also went to the Pinnacle Grill twice although we preferred Canaletto. We loved the refined style of service on the ship. It was really good to not have pushy photographers like some other cruise lines and while there are lovely art works to view there were no dodgy art auctions either. Kangaroo Island is very beautiful. We did the day tour through the ship which went to Admirals Arch, Remarkable rocks and Hansen Bay Koala Park. While we thought the tour was extremely expensive through the ship we wanted the piece of mind as there is quite a lot of road travel involved. Lunch was included in the tour and there was loads of sandwiches available so no one would have gone hungry as there were many spare after lunch. There is no iPhone reception on the island and I was relieved we didn’t do our own tour as we would have had no way of contacting anyone if something went wrong. This was our first time on a HAL ship and I would definitely go on one again. Read Less
11 Helpful Votes
Sail Date: September 2018
We did a fifteen day land and sea journey that started in Fairbanks and loved every minute of it. The Westmark hotel in Fairbanks was terrific, we stayed in South Tower, how anyone could complain about these rooms is beyond me. We went ... Read More
We did a fifteen day land and sea journey that started in Fairbanks and loved every minute of it. The Westmark hotel in Fairbanks was terrific, we stayed in South Tower, how anyone could complain about these rooms is beyond me. We went on the River boat cruise and did the Gold Dredge eight which was a lot of fun, a great way to get started. Denali was awesome, we spent two days there before moving on. Rode ATV and did the Denali Tundra wilderness tour, which was eight hours but had the most amazing sights and we saw a decent amount of wildlife along the way. The weather was perfect for most of trip, rained first day and last day, other than that we had tons of sunshine and warm temperatures. The two lodges were very nice with a rustic feel, we really enjoyed them. Then we took the train to Talkeetna and the train was fun with great views, and good hosts pointing out highlights as we passed them. Saw two moose along the way as well. Bartender on board to make sure everyone had a good time, we certainly did. After spending the afternoon in Talkeetna a great little quaint town with fun people, from there we went to Mt. Mckinley Princess Wilderness lodge which gave us some amazing views of Denali as well. Off to Anchorage on a tour bus to the Westmark Anchorage, an older hotel but kept up nicely. Spent the evening, morning exploring Anchorage which is a very nice city on the inlet. In the afternoon we went to the wildlife preserve where we say many of the native animals up close. Then we went to Mt. Aleyska Resort to spend the evening in the town of Girdwood. The resort was fantastic, very beautiful, high end with endless scenery. Many chose to go into town, we to the tram to the top of mountain and spent the evening eating dinner up there and enjoying the view. Then we went down and spent time exploring the hotel and it's many bars. After an enjoyable evening at Mt. Aleyska we boarded a bus for ride to Seward to board the ship. We got to explore Seward for a few hours before we boarded the ship which was easy and painless. We had a Verandah room with balcony on port side. Nice room, loved view from balcony, had lots of storage for luggage and clothes. Suitcases fit under bed and closets held a lot of cloths. Our room stewards Anom and Novi met us upon arrival and were great guys who did and outstanding job. Wonderful guy and people. The entire staff on the ship were top notch not a complaint on anyone, polite, friendly, helpful and boy do they keep this ship clean. We had great weather and smooth seas as we left port heading for a day at sea before Glacier bay. Glacier bay was phenominal being on port side we saw everything, Captain did a full two rotations at Margie glacier so everyone could see the glacier, I know we saw some calving it think everyone did, what a great day. Most of the cruise we had breakfast in suite with room service, it was hot an delivered on time. We enjoyed sitting on balcony having breakfast while we docked or pulled into port. Our first port of call was Haines, we had an exscursion planned, Portage glacier so we only had a few hours to tour area around ship. The excusion had a wonderful boat ride to the area of the glacier a bus ride to a camp where we suited up with life vests, boots and an oar (boy was my wife suprised) and hiked a half mile to ten man canoes. We only had to paddle about fifty yards before they could use trolling motor on back of boat. then we went ashore about a hundreds yards from portage glacier for pictures etc. Decent tour not sure wife would do it again, it was rustic, the outhouses were terrible. Juneau was our next port we had time to explore before and after our Whale watching excursion, with Mendehal glacier tour. I wish we had more than an hour at the glacier, theres a water fall Nugget falls thats walkable but its a two mile walk, I got pictures but I would've like a closer view. We saw five whales on our cruise to Orca Lodge for a great lunch and shopping (yes more shopping & the only place they don't have gift stores is the bathrooms in Alaska). It was a nice excusion, very well executed and narrated. We went to red dog saloon, I had five Duck fart shots which were very good, wife didn't care for them. Walked around Juneau for the rest of the day before heading back to the ship for dinner. We only ate in the main dining room once and it was very nice and good. Most of the time we were busy and just hit the Lido buffet which had similar items as main dining room, but finding a seat was a chore sometimes. Food was getting cold by the time we sat down. From Juneau we headed to Ketchickan where we saw first day of rain in some time. We had two hours to look around before we went to Neets bay for bear watching via floatplane. I was worried they may cancel flight but it went off without a hitch. The plane ride was great on the way to Neets bay. At neets bay we saw three bear up close and personal at the hatchery, evidently we were at the end of one salmon run and very beginning of another. The bears were within 20 yards but we were on observation deck. On the flight back to Ketchikan our pilot took us over some of the Misty Fjords and then thru some spectacular scenery, saw seals on rock, Dall sheep on hillside it was a wonderful flight back. Once back on ship we watched two adult eagles with a juvenile down on the shore line. Upon leaving Ketchikan we headed towards the inside passage in the rain and some rough seas. Once we got to the inside passage the seas smoothed out. Woke up saturday morning watched us pull into Vancouver which is a beautiful city for disembarkment. We had breakfast in room as we waited for our group to be called, we had a 9-9:30 time and we were at the airport by 10:15ish very easy. Overall it was a marvelous trip, I'd do it again in a minute. Holland America was very organized and terrific. The Noordam was well maintained, clean and the right size. Read Less
3 Helpful Votes
Sail Date: June 2018
The good: * Neptune Suite was spacious with sufficient storage area and was well maintained and clean. *. The staff were professional and friendly The Bad: * Entertainment options were significantly lacking. When there are ... Read More
The good: * Neptune Suite was spacious with sufficient storage area and was well maintained and clean. *. The staff were professional and friendly The Bad: * Entertainment options were significantly lacking. When there are was a show, the venue could not accommodate the guests. Really disappointed with lack of entertainment options. With 2 or 3 days out to sea, you’d really think they would have a few shows to attend. Other than the scenic views we were bored. *. The food was terrible. We believe the chef staff was on vacation. The menu also lacked options. Something simple like pizza was flavorless and like cardboard. The other problem was that because the food was so bad all of the paid restaurants were fully booked after day one for the remainder of the cruise. So we could t even pay the $50 per person dinner rate to get a decent meal. Read Less
2 Helpful Votes
Sail Date: June 2018
Overall a great cruise experience , the ship well maintained throughout , the cabin was very nicely appointed and there was plenty of storage . In addition , the cabin steward service was excellent . The main dinning room food was average ... Read More
Overall a great cruise experience , the ship well maintained throughout , the cabin was very nicely appointed and there was plenty of storage . In addition , the cabin steward service was excellent . The main dinning room food was average , however the upscale additional fee restaurants were very nice and the food was excellent . As a blues fans we really enjoyed the excellent entertainment in the BB King lounge , it was really top notch . The main shows in the large auditorium each night were also very entertaining , a combination of dance and music. . The crew was attentive and eager to please . Very few children on this voyage , so it was relaxing and quite. Additional on-board activities included art appreciation seminars and an on-board art auction . There was also several classical music recitals that were well preformed and you had an opportunity to get to know the artists. The ports were all enjoyable and the scenery to and from them was amazing. Read Less
3 Helpful Votes
Sail Date: June 2018
Experienced a wonderful vacation trip on the Noordam 7- night cruise to Alaska via the Inside Passage. Really enjoyed spending the day/night in Vancouver pre-cruise. The Alaskan scenery was just jaw-dropping, humbling, and we really hit it ... Read More
Experienced a wonderful vacation trip on the Noordam 7- night cruise to Alaska via the Inside Passage. Really enjoyed spending the day/night in Vancouver pre-cruise. The Alaskan scenery was just jaw-dropping, humbling, and we really hit it well for the weather. The cruise was definitely tilted towards older cruisers. My wife and I are on either side of 60 and we were completely comfortable. Food was excellent throughout. But the real difference makers were the Holland America staff. Without exception they were gracious, welcoming, helpful and seemed very genuine. Our only other cruise experience was with NCL in Hawaii -the experiences were completely, definitely at opposite ends of the spectrum. We were able to do some exceptional port trips. In Ketchikan I took a float plane trip into Misty Fjords Nat Monument with Mountain Air. An experience I will remember forever. Great scenery and a wonderful day - landed on a mountain lake and saw a brown bear mom and cub - WOW! In Juneau we took a whale watching/glacier hike/ photo safari. I'd go again in a minute Gastineau Tours are total professionals and provided us a great day. In Skagway we took a river raft float trip on the Chikat River. Again a beautiful day and trip. Couple of pleasant surprises for us were how easy it was to embark/disembark absolutely no hassle, very organized. The free laundry service is an underpublicized perk - I could have packed a lot lighter. Bit of a throw-back experience in that we dressed for dinner 3 nights - very enjoyable. Read Less
2 Helpful Votes
Sail Date: November 2017
Heard good things about Holland America and we agree. Food and service was exceptional. Our room with a balcony was very comfortable. Only negatives were that the excursions were pricey, charging for water when going on excursions, and ... Read More
Heard good things about Holland America and we agree. Food and service was exceptional. Our room with a balcony was very comfortable. Only negatives were that the excursions were pricey, charging for water when going on excursions, and charging for very poor internet. The excursions were expensive and thought they could have had a better selection. However, most the stops were very accessible on your own. The major cities were very crowded and involved a lot of waiting. Also, thought their ship announcements were very hard to hear. The ship offered a Windows 10 class which was excellent and was filled most of the time. The instructor was very good and they just needed more space. The ship was exceptionally clean and there was certainly no lack of food at any time. The exceptional service on the ship really made a difference as everyone smiled and made you feel special. Would definitely recommend Holland America. Read Less
1 Helpful Vote
Sail Date: September 2017
We chose this because it ended in Honolulu, our home. We sailed from Vancouver and stayed at the Pan Pacific which was right on the pier! I highly suggest that hotel if you are sailing from Vancouver. Bags went from hotel room to ... Read More
We chose this because it ended in Honolulu, our home. We sailed from Vancouver and stayed at the Pan Pacific which was right on the pier! I highly suggest that hotel if you are sailing from Vancouver. Bags went from hotel room to stateroom!!! We were on the Oosterdam last October and November in the Mediterranean and many of the employees were on this cruise so it was like home! They remembered us and what we liked! They will also be on in March and April when we do the other part of this itinerary beginning in Sydney and ending in Honolulu. The ship is definitely worn..."tired" is a better word. We were told it was to be dry docked soon but apparently not for another year plus. We were on the Noordam in 2014 and it was old then and has not been upgraded that we could see. We enjoyed the famous daily Happy Hours, buy one get one for $2...it used to be one dollar...but the servings were small! We normally get a bottle of champagne from the company, nothing this trip! We really felt unappreciated this time from the company. My main complaint was the On Deck For A Cause. I did it last October and it was wonderful. This year we all met before the walk and were offered "refreshments and fellowship" after the walk. After two rounds on the deck (less than a mile) most people had dropped out. I ran and walked and when I finished 3+ miles (it was a 5K) I went in and found everything cleaned up and the place empty! I had to go to a bar downstairs to get a drink of water. Others who finished after me were also surprised. We had been abandoned and only an hour out! What a slap in the face for those of us who did the entre walk! Again, it seemed as tho we were very unappreciated by the higher ups! Read Less
6 Helpful Votes
Sail Date: July 2017
We were looking for a last minute deal either to or from our home port of Vancouver and this came up. We had never cruised Holland America before and thought that this would be a good chance to try it out. Unfortunately, the week before we ... Read More
We were looking for a last minute deal either to or from our home port of Vancouver and this came up. We had never cruised Holland America before and thought that this would be a good chance to try it out. Unfortunately, the week before we got notice that our embarkation would be delayed as there had been a Norwalk outbreak. That sort of set the tone as we had 72 hours of heightened precautions followed by 24 hours of normal circumstances and the remainder of the trip on precautions again. Of course the precautions affected the cruise experience, but the worst thing was the lack of staff, preparation and organization of the ship's crew in responding to the unfortunate circumstances. We had done an Alaskan cruise before, so we skipped the excursions this time and tried to focus on the scenery and relaxation. We were rewarded with extraordinarily good weather and what seemed to be unexpectedly good food. Overall, a very good cruise, but HA could have done much better in dealing with the Norwalk. They said that is started and spread from the children and we wondered if Norwalk is more common on ships with lots of children or maybe that outbreaks spread faster... Ship was well appointed and being well taken care of. Carpets on stairs were being replaced during the cruise. No obvious signs of neglect. Some of the exercise equipment wasn't working perfectly, but that is pretty normal for any fitness facility. The cabin was one of the nicest we have been in. Larger that expected for the class and in good condition. Lots of storage although strangely, some of the spaces were locked and therefore not usable by passengers. Dining was very good, at least the food was. Desserts a bit less than the rest. Service was variable with two occasions when the food took much longer than usual. Entertainment was worse than average, but passable. One exception was a violin/piano duet that always had an audience for their excellent offerings. Although a partnership with BBC Earth was heavily advertised, there were a few days when there really were no enrichment activities from this reputable source. More promise than delivery. There were less than the usual number of games and trivia (one was advertised, but no staff showed up). Not a big problem for us, but some must have been disappointed. We did appreciate the general lack of hard sell for excursions, drink packages and internet. It was noticeably less than average and appreciated. The room was always tidy and towels replaced regularly, although the towel "art" was almost comical in its patheticness. A waste of time as far as we are concerned anyway, but just don't bother if you can't do it properly. Read Less
21 Helpful Votes
Sail Date: July 2017
CABIN 10019 -- Small balcony (room for two angled chairs and a miniature cocktail table). Room itself was very small, but there was plenty of storage space for two people, including two spacious drawers under the bed we didn't even ... Read More
CABIN 10019 -- Small balcony (room for two angled chairs and a miniature cocktail table). Room itself was very small, but there was plenty of storage space for two people, including two spacious drawers under the bed we didn't even need to use. Likewise, all of our luggage fit neatly under the bed after we unpacked. In spite of the cozy room, I didn't feel closed in. I have serious claustrophobia and had no problem with the room or the bathroom facility at all. Noordam is a beautiful ship that is showing some signs of wear (it was commissioned in 2006), but is well maintained by an attentive and friendly staff. At meals and in passageways, crew members smiled and greeted passengers without fail. Only complaint about staff is that many do not speak English well and there was some culture/language communication problems at times. Food was above average in the dining room and beyond description in the Pinnacle Grill (more on that later). Only one dining room evening meal was below expectations of your neighborhood Denney's. Most were far better with a variety of gourmet offerings for each course. Salmon was on menu every night but final night, which was trout. Second gala night we had "surf and turf" which was a very generous sized fillet Mignon and a lobster tail, perfectly prepared and well presented. Although drink orders were offered, we stuck with the complimentary water and iced tea at meals and had our own beverages in the room or during "happy hours" where beverages were $2.00 for second drink. We discovered that you have to buy the same drink as your second one AT THE SAME TIME, meaning be sure to ask for no ice (or a canned beverage) if you don't want Coke flavored water for your $2.00 drink. Bar service was excellent in the Crow's Nest, not so much in the Northern Lights lounge where we went for a music trivia contest. The Explorer's Cafe service is very slow during some parts of the day, prompt during others. It's worth a try. While not as good as Starbucks, Pete's or SBC, the drinks are yummy and hot. Very hot. We considered a beverage package, but opted to visit the Safeway Store in Seward to bring our own soda, cream and a small bottle of wine on-board. No problems getting through security with that. Hard liquor is not allowed, but reasonable amounts of soda, juices and wine (750 ml) are permitted. For our next cruise, we may do some math on the beverage plan. It may be worth the extra money to save a trip to the supermarket to bring our own beverages onto the ship. Pinnacle Grill is $35 per person extra and well worth the cost. I made a reservation before the cruise to be at Pinnacle when we were cruising through Glacier Bay on our anniversary. From the opening "shot" of mushroom latte to the amazing surf and turf dinner (four serving size choices included and a jaw dropping 32 oz fillet available for an extra fee), every food item was prepared to standards way above anything we have experienced before. The area is very quiet, in spite of a very large family with several kids at a table nearby. Waiters were not bothersome, but were on hand right away to refill drinks or bring the next course. If you've been thinking about cruising, choose HAL if only for the opportunity to dine at this amazing restaurant. Choose your cabin wisely. We were on the Starboard side of a south bound cruise. In other words, when the Captain came on to announce some cool feature or landmark, we had to find an open space on the other side of the ship or in the Crow's Nest. While we're on the subject of choosing a cabin, we found our 10th deck forward cabin to be one of the best kept secrets. Tucked out of the way, just steps away from the Crows nest and a short elevator ride to the Greenhouse Spa on the Lido deck, this quiet area truly was a retreat from the hustle and bustle of port day passageway traffic. Although as far forward as one can be berthed on a ship, there was relatively little motion until the last night. That made up for the week of restfulness. Sleep is hard to find on a ship, but the bed and bedding are among the best we've slept on. Two full beds joined together to make a queen bed on a stable foundation meant motion from the other person almost un-noticeable. Unfortunately, the pillows were either to "foam rubbery" or too "squishy". If you have room to pack your favorite pillow, it might make this the best night sleep you've had in a long time. ----------- Enrichment activities included among other things, the Windows Workshop. Of little interest to us since we have Macs. But descriptions seemed interesting, particularly those that are platform independent like using OneDrive. Also available were several presentations from America's Test Kitchens, one of my favorite foodie magazines/programs. The demonstrations were great and came with recipe cards and handouts featuring various techniques. They are not interactive as you might expect in a live performance. That may be the way they're done, or it might be because there was an outbreak of Norovirus during this cruise. ----------- Entertainment is HAL's Achilles Heel. What little entertainment they have is poorly done in venues that were not designed for unobstructed viewing or for musical performance. The GOOD: An excellent mashup between the ship's band performing and BBC Earth's wildlife shows was the entertainment highlight for us. Alexander Great's magic show was a close second. I also enjoyed Adagio's performances in the Exploration's Cafe, though I only heard them as I was passing through. Noordam's musicians are top notch. Take the time to enjoy their performances while you're aboard. The BAD: The signature auditorium on the Noordam is the Vista Lounge. At least a third of the auditorium (and almost all of the upper deck 'balcony" area) is obstructed by columns or the ceiling of the upper deck. Two nights, we could see the bottom two thirds of the backdrop. The third night, we sat in the floor area in chairs that must have been reupholstered leftovers from GITMO. Uncomfortable, these chairs had cushions that did not stay put. The UGLY: The cast's performance of "Ever After" is anything but what the title implies... A collection of popular music from the 80s and 90s played as the singers and dancers re-enacted several fairy tales... most at one time. Imagine Snow White and Alice in Wonderland on stage at the same time in full volume. Choreography was large stage performed on a small stage. "Ever After" is only a little worse than a high school musical. I'll give them an A+ for the multimedia backdrop. As far as performance that was poor goes (as described above), the problem was not so much a lack of skill and talent of the cast. Done in a theater designed for such a performance, and with only one -- at the most two closely related concepts, it might be an award winning show. For the seemingly thrown together quality, it gets the "UGLY" award for this cruise. -------------- The Greenhouse Spa is very expensive. However, we splurged and spent money that might have gone to an excursion or two to get their hydrotherapy and thermal lounge package. It is $249 for two people for the full cruise. Normally, it's a great place to "spa away" the muscle tension and stress in a relaxing and quiet space. Quiet, relaxing Earth music plays sometimes (volume and presence is controlled from the women's changing room for some reason). Only one day did we have disruptive people -- a pair of young ladies who were asked to be quiet by an elderly lady who stepped up to enforce the rules that the staff didn't seem interested in monitoring. The thermal loungers are very hot (hotter than water in your friendly neighborhood hot tub). They're not for everyone, but I found them helpful after putting the "luxurious bathrobe" and a large towel down. Signage asks people to limit their use to 20 minutes (in both pool and thermoloungers) and that should be more than enough. Don't be surprised if you find people sleeping on the loungers. They're not breaking the rules on purpose... these things are just that relaxing. The Greenhouse also offers a wide range of spa treatments for both men and women, from cleansing facials to mani-pedi's. TIP: Get your mani-pedi and facial before the cruise. You'll still have money left over for your kid's college education. But if you can afford it, these folks seem to know how to pamper with style. ---------- Public rooms, except for Northern Lights and the Vista Lounge are very nice. Some include prints of famous Dutch Masters' work, statuary and my favorite, wooden carvings at the main dining room. Not only are public rooms well appointed, the staff works tirelessly to keep them clean. This is especially true should your cruise face an outbreak of Norovirus as occurred this time. Crew members -- even the Cruise Director himself -- took on the task of "super-sanitizing" the ship's public spaces and passageways in addition to their normal duties. Other than the Lido, where a careless plate grab from an infected passenger could spread the virus, I felt very safe on board. I've seen little mention on Cruise Critic of the "secret" places one can go for peace and quiet. There are many of those on the Noordam. My favorites were the Explorations Cafe, library and the Crow's Nest. Yes, they can get busy at certain times of the day, but for the most part it's relaxing and quiet... and a nice seat with a great view can almost always be found. ---------- Embarkation and disembarkation were both well organized on the ship end. However, disembarkation took a long time and once through the HAL portion, customs became very crowded, confusing and disorganized. They do not sanitize those spaces like they do the ship itself, and one of us got sick as a result. It's a good idea to wait in your stateroom until your disembarkation group is called. While they let people gather in public rooms to wait for their call, you're bound to find a lot of people anxious to get on to their next destination and with that comes impatience. I was concerned about a tight connection to the airport, but following HAL's process, we got there in plenty of time. TIPS: 1. If you are a U.S. citizen, you'll actually clear customs twice. Once for Canada and again at the airport before boarding. 2. Try to have as little carry on luggage as possible as you'll be asked for your passport, boarding pass and a customs receipt several times throughout. 3. If you have a medical device (such as a CPAP, H-Wave or similar "large electronic device"), remove it from your carryon and run it through the scanner separately. Canada's TSA will make you do that anyway :-) 4. When clearing U.S. customs in Vancouver, have a traveling companion who can watch your luggage while you go through the process. A "convenient" kiosk setup is not convenient when you're trying to manage so much luggage and "ability" gear that you don't have a free hand to tinker with the machines, which can be stubborn if the pages on your passport are a little curled. Which reminds me... The "Handicapped" signs show a wheelchair, which is a universal symbol for mobility impaired. People with a cane, braces or a walker can also use the "Handicapped" line. Which may have made item #4 above a moot point for me. --------- Value for money? Tough call. We booked through a popular online booking engine that offered discounts only to MasterCard holders and was not cooperative in resolving problems. They would refer us to HAL to deal with an issue and HAL would insist that they could not help because we booked with a Travel Agent. The months leading up to the cruise were a hassle, mostly because of this "go ask your mom -- go ask your dad" challenge. It was worth the hassle in the end. But is it worth it economically? Here's a way to compare if you've never taken a cruise: A decent hotel was about $285 per night while we were in transit. Most included Tom Bodett's clean comfortable room with NO amenities. One included the free breakfast that's worth every penny. Add to that meals at around $50 per day while we were in transit -- just average chain restaurant meals not including breakfast. That puts us up to $2,345 if we did that for seven days. That's half what you'd typically pay for the Alaska cruise for two people plus the Pinnacle Grill and views of the Alaska wilderness you can't get any other way. I'd be reluctant to spend that much for the room we had. But if a human travel agent can monitor my booking and get us a good deal on a suite, it would be tempting. Read Less
9 Helpful Votes
Sail Date: July 2017
The ship needs a little sprucing but is due for dry dock this fall. The service and the meals were excellent as usual. The ship is lovely, newer and well planned. We loved the cruise. The last 2 weeks, the rain and fog had been present ... Read More
The ship needs a little sprucing but is due for dry dock this fall. The service and the meals were excellent as usual. The ship is lovely, newer and well planned. We loved the cruise. The last 2 weeks, the rain and fog had been present daily but for us, things changed and the temperature was very good for the whole week. The embarkation was a breeze and there was no crowds on the ship during the week and we never had to line up except briefly at some more popular food stations in the Lido. Entertainment was varied but a bit weak. The BBC films and special activities were the best. Everybody did a good job. The cruise was pleasant and we enjoyed ourselves. We went to the Pinacle and Canelleto and enjoyed both venues with local specialties of fresh fish and gorgeous steaks. The staff everywhere did their utmost to please us. There were amost 200 children on board but we hardly saw them and they never bothered us. All were well behaved. It was one of our best Alaska cruise so far. Read Less
5 Helpful Votes
Sail Date: July 2017
Picked this trip for Itinerary and HA reputation. We have cruised many times and this by far was one of the more expensive and least favorite. Fortunately Alaska is beautiful so the HA did not affect that. Sea days and lack of ... Read More
Picked this trip for Itinerary and HA reputation. We have cruised many times and this by far was one of the more expensive and least favorite. Fortunately Alaska is beautiful so the HA did not affect that. Sea days and lack of activities left for boring, wasteful time on the cruise. Bar tenders acted as though they were put out to get as drink and overall service was weak as they already are guaranteed their gratuity. Getting on and off the ship was well organized so that was good. The land portion was good, primarily because of the train and Denali park trip inside the park. The accommodations were just ok and pretty much on your own to figure out what to do. We did like the package f r purpose for complete laundry for the week. Thought it was fair and good. We did enjoy the comedian and magician they had on board. Casino was small but decent. no place to really dance as the house band would only play a 45 min set Rate the cruise and HA about a 3-4 out of 10 as we typically see at least a 7-8. We have cruised many times in many itineraries internationally Read Less
13 Helpful Votes
Sail Date: July 2017
This was our first cruise, and first time in Alaska, and both were amazing! The land tour was the first part of the trip, and the highlights of that tour were spending a day in Denali (recommend hiking the Savage Alpine Trail) and the ... Read More
This was our first cruise, and first time in Alaska, and both were amazing! The land tour was the first part of the trip, and the highlights of that tour were spending a day in Denali (recommend hiking the Savage Alpine Trail) and the train ride from Denali to Anchorage. Excellent tour guides made the transfers from city to city fun and informative. Once on the ship, the embarking process was very organized and our bags were waiting for us in our room. Service was excellent in the dining room and at the cabana, and the food in the main dining room was delicious. The cabin stewards were great and fixed a couple of problems with our inside cabin right away (plumbing and air conditioning issues). We also loved the "towel animals" that greeted us each night! For entertainment, we really enjoyed dancing to the BB King All Star band, the games and books in the Explorations Cafe, and our cabana. We didn't book any excursions through the cruise line, but we enjoyed all the ports. Overall, great service, yummy food, and fun live music to dance and listen to made this cruise a fantastic experience for this 30-something couple! Read Less
Sail Date: July 2017
What a wonderful cruise. We went to Corfu, Santorini, Sicily, Croatia, Turkey, Athens, Rome. So many wonderful places. Used Viator.com for shore excursions and was terrific. They guarantee to get back to the ship on time. Private ... Read More
What a wonderful cruise. We went to Corfu, Santorini, Sicily, Croatia, Turkey, Athens, Rome. So many wonderful places. Used Viator.com for shore excursions and was terrific. They guarantee to get back to the ship on time. Private tours with experts in history made for an awesome tour. Holland America was outstanding. Service was great and food, entertainment was wonderful as well. The flight to Europe was good and Holland America provided transportation to the hotel and then onto the ship, no problems with all the connections. We were able to board the ship early and get settled in the cabin and have lunch before the ship even sailed. Highly recommend getting to Rome, our departure city a couple days before so you can explore it. Did use the ships shores excursions for some trips and they were very good. I would highly recommend this cruise and would definitely do this same cruise again. Read Less
6 Helpful Votes
Sail Date: May 2017
Both the wife and I wanted to do a cruise to Alaska. Several friends that had sailed to Alaska on different lines recommended Holland America as the one we would enjoy the most. They also said to book a balcony as you could just watch the ... Read More
Both the wife and I wanted to do a cruise to Alaska. Several friends that had sailed to Alaska on different lines recommended Holland America as the one we would enjoy the most. They also said to book a balcony as you could just watch the world go by your balcony. We ended up with an aft corner Neptune. The cabin could not have been better. There was plenty of room to do whatever we wanted and the balcony was huge. We could walk up the side and see what was coming up or sit in one of the chairs or lounges and see where we had been. Our cabin stewards filled every wish and whim we asked of them. We had fresh fruit and flowers every day along with plenty of ice in the bucket. We chose "open dining" so that we could meet new and different people each night. We never had to wait for a table when we walked up at the MDR. We ate at the Pinnacle Grill one night and at the Canaletto one night. Of the two I preferred the Canaletto, and my wife enjoyed both equally. We met so many interesting people during the entire cruise and enjoyed seeing them later on and comparing experiences. We booked at least one excursion each port, plus walked around on our own. We enjoyed the totem poles, whale watching, and the train ride. The only downside of the trip was our accommodations at Denali Park. After sleeping on the bedding on the ship the mattress on both beds left a lot to be desired. They said accommodations were "rustic" but I think a $79 mattress from Walmart would have slept better! The bus ride from Seward to Denali was long! It was broken up by the commentary of the bus driver and spotting Moose, and other wildlife. The stories of all the excursion drivers were delightful and added a lot to the trips. Did you know there is a Walmart in Alaska that sells more than 200 miles of duct tape every year? The train ride back to Anchorage was much better than the bus trip out. When we left Denali it started snowing. For the NC woman I am married to this was a highlight not to be missed! The hotel we stayed at in Anchorage had a fantastic view from our room. The next morning we flew back to Seattle where we spent the night. We had an early flight out the next morning. One of the advantages of a Neptune Suite was priority boarding. In Vancouver there were two cruise ships boarding at the same time. We zipped past all the people waiting in lines and it took us around 10 minutes to have our cabin cards in hand and walking up to the ship. I have been told it sometime takes 3 hours of standing in line at Vancouver to board. Read Less
3 Helpful Votes
Sail Date: March 2017
This was our first cruise to Australia and the South Pacific. We rented an AirBnB in Sydney (near KingsCross) a week before the cruise to explore the many sights. As always with Holland America, the embarkation went smoothly and ... Read More
This was our first cruise to Australia and the South Pacific. We rented an AirBnB in Sydney (near KingsCross) a week before the cruise to explore the many sights. As always with Holland America, the embarkation went smoothly and quickly. Our luggage arrived to our cabin before we did and we were able to get unpacked and ready for our adventure. We set sail in the evening while taking in the beautiful night lights of Sydney harbour. We found the ports extremely interesting and we tried to learn as much as we could in the time alloted on shore. In Hilo and Honolulu we rented a car and travelled to the many sights which were noted on the ships shore excursions. There was no need to book an excursion in Dravuni as the passengers are tendered to the Island. Don't stay on the ship as you will miss this perfect Island! We hope to return one day to spend more time with the locals. Our ship couldn't go to two ports in New Caledonia because of typhoon season so we sailed to Vanuatu instead and went on a wonderful shore excursion to a small village. This was absolutely our favourite as we learned so much about the culture. When not in port, our days were filled with cultural activities and the speakers (Alan Wright, Paul Raffaele, George Sranko) were well informed as they shared a plethora of information to their captivated audiences. Certainly our favourite! The staff were professional as always and the food divine. If you are looking for a high energy cruise this one is not for you. If you appreciate a slower, more relaxed pace make sure you book this cruise. There is a large amount of sea days which allow you to do just that. Read, play board games and cards, sunbath, learn about different cultures and join in the simple daily activities offered. We loved this cruise and can't wait to do another!! Read Less
16 Helpful Votes
Sail Date: February 2017
After sailing on Holland America Line (HAL), four times and the last on the Noordam in February 2017, we have come to the conclusion that HAL treats some places better than the south Pacific. 1. Ships meals have been reduced in quality ... Read More
After sailing on Holland America Line (HAL), four times and the last on the Noordam in February 2017, we have come to the conclusion that HAL treats some places better than the south Pacific. 1. Ships meals have been reduced in quality and service as 4 meals had to be sent back, due to; 1 being cold, 2 overcooked and dry, 3 a steak that was tough and suspect quality while, 4 the fish was again overcooked and tasteless, 5 a Pasta carbonara was dry without any sauce, some sauce was supplied after I ask for it, then it was edible. 2. The hygiene control on the ship was/is lacking, as my wife was infected with the cruise cough/flu like symptoms this was the second time (again Holland America) and yet has NEVER been infected on the other cruise lines we have sailed with. We have sailed around New Zealand 4 times, twice with HAL, once with Cunard and Celebrity X, however my wife was struck down with ship flu both times on HAL, but not on the other cruise lines. Therefore, the food/ships hygiene on HAL appears to be at fault. 3. It appears that HAL uses the sailing in Southern climes of Australia/New Zealand as a training ship or just the area with disdain, knowing that Australian/New Zealanders do not complain/demand as much as some other natation’s do/can. 4. The Gratuities that are expected are also in contrast to other means of transport, such as airlines where the crew wages are similar for respective position and ranks on HAL but only draw their wages/salary. Also, it has been rumoured that the crew do not get all the monies collected, but a proportion it goes into the company revenues. 5. Defects with the ship a. 3 windows cracked, 2 on the Crow’s Nest lounge forward windows and the 3rd on the external glass wall (ship) of the aft/rear right side elevator on the 4th deck b. 2 lifeboats had damaged entrance/exit hatches (the stitching had separated from the hatchway) allowing water to enter the lifeboat, which would jeopardise the safety and integrity of both, the lifeboats were 11 and 14. They were reported 3 times to the front desk and each time I was given incorrect/differing answers, they were finally repaired. Photos are available. c. In the Lido dining area, a glass tea bag caddie was cracked with glass splinters missing, it was reported and it was changed to another position, again it was reported and it was finally removed to??? d. The cup/mugs for tea/coffee in the Lido were not washed properly (suspect the dishwasher) with foreign bodies/food being left in/on the mugs. e. Our cabin bathroom was in disrepair as the floor tiles were adrift/lifting and the shower wall tiling grout was missing, with several areas having dark mildew type stains. As we were dissatisfied with the overall Hotel and engineering (safety equipment) we spoke to many other passengers and they were of the same opinion that Holland America have lowered their standards and treat the south pacific cruises as training. Also, you can see by the above list, this cruise with Holland America Line was not as comfortable or as pleasant as the other cruise lines we have sailed with, (some 10 in all) then being told that we must pay the gratuities, gives an idea of what they think of the south pacific, so much so that I doubt it very much that we will sail with Holland America Line again. Read Less
7 Helpful Votes
Sail Date: January 2017
This was the third HAL cruise for me and second for my wife so we knew what to expect. We were travelling with our three young children (1,4 and 6) plus my parents and 11 year old niece so spread across verandah cabins 10004, 10008 and ... Read More
This was the third HAL cruise for me and second for my wife so we knew what to expect. We were travelling with our three young children (1,4 and 6) plus my parents and 11 year old niece so spread across verandah cabins 10004, 10008 and 10010 on the Observation Deck tucked behind the Crows Nest. Embarkation was smooth however the obliging staff who allowed our baby to sleep through the ID photo was offset by the security staff who insisted she be removed from her baby carrier to go through security which resulted in screaming child. We only started cruising with HAL as they were the only line that would allow a baby under 12 months to cruise to New Zealand. Despite their reputation for focussing on senior travellers we found the staff literally fawned on our children and assisted with emergency nappies and nappy bags etc. We had ordered the bubbly package to our cabin and nibbles and these were waiting for us. Our cabins had an incredible view although the only surprise was that the balcony dividers could not be opened as on other cruises we have taken which meant we couldn't connect as planned. But this was a minor inconvenience. Overall we had a fantastic cruise. I've seen a few reviews saying that this ship is old and run-down but nothing could be further from the truth. With three young children running riot we got to see a lot of the ship and despite looking for signs of wear and tear we saw none. Dined in main dinging room several times but generally stuck to LIDO as more relaxing with the family. Dined in the Pinnacle 3 times (4 if you include the special Le Cirque evening) and the staff were only too willing to assist with time and table requests. Ronald the wine waiter was our pick of the Pinnacle staff. We did every single wine tasting offered as well as the whisky , port and champagne tastings. All were excellent although with a few only a handful turned up which was a shame as they were well worth the extra charge. Free Room Service was great and having breakfast in your room felt very indulgent. For entertainment we stuck mostly to the Piano bar. The best of the main shows were the fantastic Éver After show which was a take on fairy tales and Glenn Starr who did a Michael Buble show and a 50s and 60s song night. Highlight for us was that we paid for the Renewal of Vows package online prior to embarking as our 15th Anniversary fell whilst onboard. It was around $160 but worth every sent. Donna from the event team was exceptional and planned everything and there were personal invites for our family members. The package included a cake, nibbles, certificate presented by the captain and dinner in the Pinnacle plus photos. Great value for anyone considering it. We expected a token appearance by Captain Peter Bos but he stayed for an hour chatting to us after the ceremony. There were rose petals on the floor and a towel swan surprise in our room later. The staff in Club HAL (kids club) were great and looked after the three that could attend. Our kids were honestly looking forward to it each time and couldn't wait to go. Talking to another parent of an under 3 year old it is annoying that they can't use the swimming pool (we received a formal written warning in our room on embarkation). I can understand why for the health reasons but try explaining that to a young child who can't join their siblings in the pool). We had a bad experience in the LIDO twice but the way in which floor supervisor AR handled it was impressive. HAL advertises that Pizza and Pasta is open till midnight. So after a great night out early in the cruise we turned up at 1150 one night and 1140 the next hoping for a late snack. Everything was closed both times. The second time it happened we passed AR as we were leaving and told him. He insisted we must be wrong and ran back to check. He went white and was aghast when he realised that they were closed. We told him it was fine and we would get room service. The next day he separately tracked down myself and my wife and apologised with two glasses of complimentary wine. He explained it was due to a new staff member on their first shifts. We did the Chou Chou train in Noumea with HAL (well worth it) and a snorkelling trip in a glass bottomed boat at Port Vila. Both were around $60 each and well worth it. We loved Dravuni Island and Isle of Pines as the beaches were good. WIFI still expensive ($100 for 250mins) but I loved being able to check your account and the days program on your phone/ipad regardless of whether you had internet. However, we didn't get an account under our door like they used to which was strange. Also, for those that have heard rumours that HAL no longer does afternoon tea I can advise that the Noordam did it every day in the Ocean Bar (sometimes hard to get a table). There was however no Royal Dutch High tea. Overall HAL did not disappoint and we'll certainly cruise with them again Read Less
4 Helpful Votes
Sail Date: January 2017
We always find the South Pacific to be a beautiful and very relaxing place to visit and the people are so friendly. Always glad to return to the South Pacific... wish it was closer as the flight is long. We stayed 2 nights precruise at ... Read More
We always find the South Pacific to be a beautiful and very relaxing place to visit and the people are so friendly. Always glad to return to the South Pacific... wish it was closer as the flight is long. We stayed 2 nights precruise at Ovolo Woolloomooloo hotel, very clean and quiet (on the HOHO bus line and walking distance to Circular quay and parks. We hit a heat wave in January. We did not realize that this is summer break for the Australians so there was a lot of children onboard so keep in mind if this is a concern to you. Hope the following youtubes are of help to you in your planning of the ports we visited https://www.youtube.com/playlist?list=PLVmQFwCb0y4quUfQWyoCQsieQQ6hF6szd 1. NOUMEA, New Caledonia --took the HopOn/Off bus around -$10.pp/USD at cruiseport. Enjoyed the Market and all the different produce. Also shops by market took USD and AUD$...https://www.youtube.com/watch?v=Eus4rvE8AJE&t=2s 2. LIFOU, New Caledonia -Melanesian experience tour... see https://www.youtube.com/watch?v=2doAVL7j4K0 3. PORT VILA, Vanuatu -Around the Island Safari /interesting tour -enjoyed the Iarofa Cultural village...see https://www.youtube.com/watch?v=ZGUvRreGTsQ 4. DRAVUNI ISLAND,Fiji -only 150 people on island; took boat ride around the small island/$10 USD/pp. Went for a swim in the warm waters. Enjoyed the people...https://www.youtube.com/watch?v=gR1fNjp-e68 5. LAUTOKA, Fiji -Took Oolala Savala island day cruise - fun -however, there was not enough seating for everyone. Water is very very shallow-hard to swim without touching coral. Be sure to use lots of sunscreen here ...see https://www.youtube.com/watch?v=gRmByxKUn-0 ** We took South Seas Island tour on next cruise and there were better swimming conditions and enough seating for everyone on tour ...see https://www.youtube.com/watch?v=SDoUOCRe93k 6. ILE DES PINS, New Caledonia - Pretty island. We just walked around and went for a swim...https://www.youtube.com/watch?v=VMcFUGECrUk Feel entertainment was poor in quality except for the Explorers Lounge. Food quality has really gone down on HAL in last few years. We got off Noordam and got on RC Voyager of Seas the same day for our back to back cruise and we really saw the difference in quality of foods. Service was good on HAL. Found we could use USD$ and AUD$ at all ports. Definitely recommend a South Pacific cruise. Read Less
18 Helpful Votes
Sail Date: January 2017
We chose this cruise as it fitted in with our annual company closedown in January each year, when we must take most of our annual holiday leave. The price was great for this peak holiday time in Australia. Both the embarkation and ... Read More
We chose this cruise as it fitted in with our annual company closedown in January each year, when we must take most of our annual holiday leave. The price was great for this peak holiday time in Australia. Both the embarkation and disembarkation processes ran extremely well, no queues All food was fresh and good quality, with the dining room providing gourmet meals each night. We initially asked for extra vegetables with our meal, thereafter a separate plate of steamed vegetables was automatically provided for our table to share each night. Dining room service was excellent. The free food on the swimming pool deck was welcome, we have cruised with other lines three times & always needed to pay for food outside the dining room & cafeteria. In addition, each day a self-serve Mexican food bar was set up on that deck, enabling us to enjoy tacos & nachos - the pulled beef was yummy! WE dined in the Pinnacle Grill for lunch on two occasions. For an extra US$10 per head for three courses plus tea or expresso coffee, this was most worthwhile. The prawn bruschetta (entree) & seafood in tomato broth (main) were highlights. We were each able to take a 750ml bottle of wine aboard on embarkation, which we could drink in our cabin. To take a bottle to the main dining room incurred a corkage fee of US$18. When we visited a wine region in New Zealand, we were each permitted to take a further bottle aboard for use in the dining room, without incurring the corkage fee. A good move by Holland America. The first sitting for dining was at 5.30pm, which meant we sometimes missed dining there due to still being ashore on port days, or missed viewing the ship's departure from ports as we were in the dining room. In hindsight we would choose the later dining option. Our major gripe was with the cost on internet on board the ship, very expensive. Also quite slow according to those who did use it. Accordingly, we waited for port days to use free wifi at local libraries or cafes. However, in NZ this was not always satisfactory as it appears they are still using 3G, at times we were unable to read incoming emails & text messages, & most times could not send emails, although text messages were fine. The entertainment on board was first class, ranging from an in-house band, in-house singers & dancers, to guest comedians, musicians, & singers. There were a variety of classes especially on sea days, including a unique series of computer classes dealing with all aspects of Windows 10, & also several computer Q & A sessions .Everyone found these classes very helpful. Other activities included cooking demonstration, DIY cocktails, galley tour, fitness classes, health & beauty talks, excursion previews, just to name a few. We didn't take any ship organised excursions, mainly due to cost. As we travelled with another couple, we hired cars at two ports to travel further afield, & noticed other groups especially families, did this as well. One excursion I saw advertised privately online prior to the cruise for NZ$50 (Napier town tour 1 hr), yet the ship charged US$69 for exactly the same tour, with the same company, which was double the price (taking into account the exchange rate). This is something cruise ships need to look at closely, to encourage more use of their own shore excursions. For the cost of our cruise, we would definitely sail with Holland America again! Read Less
7 Helpful Votes
Sail Date: January 2017
We like the size of the ship as well as the ports. We were pleased with our choice. We had a balcony room that gave us some added space. The rooms are not overly fancy, but comfortable. The ship is beginning to show some wear and tear ... Read More
We like the size of the ship as well as the ports. We were pleased with our choice. We had a balcony room that gave us some added space. The rooms are not overly fancy, but comfortable. The ship is beginning to show some wear and tear but overall, in good shape. Food was plentiful and we really enjoyed the salad bar where you could have your salad made to order. Room service for breakfast was prompt and hot. Dining room service was awesome! We purchased the beverage package and found the biggest draw back was that you couldn't use it in your room and you could only order one drink at a time. We would have enjoyed being able to enjoy our balcony with more than one drink at a time. Cost wise, well, we didn't come out ahead, but it was convenient. There is a $12.50 charge, per person a day, automatically added to your bill as a gratuity. Also all drinks have a 15% charge added automatically to your tab. This adds up real quick, especially if you have tipped staff previously. We didn't book tours with the ship because we found the cost was very high. We booked all our New Zealand tours through Zealander Tours and saved a bundle. Not only was it less expensive, the tours were much smaller and allowed for more interaction with the wonderful guides. We also found that getting help from the staff as to what to do or what to see as an independent traveller was impossible. We cruised for close to 30 days and did use their laundry service. $20 a bag was totally worth it! Quick and folded and hung! Entertainment was pretty good. The group that does their productions did very well. There was and awful ventriloquist from Japan! The Australian "Michael Buble" was awesome as were the other special entertainers. As for other night life, it is pretty quiet. The outside pool area is nice as is the interior pool. The spa is overly expensive and I didn't find it worth going to. The gym is small and there is a surcharge for many activities. The front desk was a bit rude and really didn't help, although they do have "smile training". We had some issues with our bill and it took a number of visits to the front desk to fix. For "our convenience" they made us come down as we were departing the ship, even though we had been ensured that it would be fixed on our final bill. If you have cruised before, you know it isn't "convenient" at all to wait in line on the last day of a cruise. The room stewards work so hard to make sure that your room is looked after. They even supplied us with beach towels for our beach stops! The internet is awful! Very slow and very expensive. It takes so long to even get a connection that you are out $5.00 without even doing anything. We found free wi-fi sights at most ports in New Zealand and did without on the tiny islands. We would travel with Holland America again, we just wish that the nickle and diming in charges would stop. Read Less
3 Helpful Votes
Sail Date: December 2016
Christmas Cruise. Loved the ambiance of the ship - it was warm and cozy. The cabin was very clean, the steward excellent. The food was great! We had dinner in the dinning room every night and I thoroughly enjoyed it every night. The ... Read More
Christmas Cruise. Loved the ambiance of the ship - it was warm and cozy. The cabin was very clean, the steward excellent. The food was great! We had dinner in the dinning room every night and I thoroughly enjoyed it every night. The staff was wonderful. The Captain was a very compassionate man. He spoke on Christmas Eve and their was not a dry eye in the audience. Very considerate of his guests and his staff. We always feel comfortable on HAL as the pace is peaceful and the guests are much like ourselves - looking for a beautiful, relaxing cruise with excellent food and service. We were treated very well and HAL is our favorite cruise line. Our favorite things to do are when they have piano players and acoustic guitar player. Watch for the Sip & Savor - you can mingle with others and enjoy a $4.00 glass of wine with a tasty snack usually from the Pinnacle Grill. Read Less
2 Helpful Votes
Sail Date: November 2016
we wanted to see Australia and New Zealand and also have some cruise days. We read a review The Noordam is a germ machine. It is true. My wife got a cold the firs day of the cruise and the last day. I got a flu right in the middle of ... Read More
we wanted to see Australia and New Zealand and also have some cruise days. We read a review The Noordam is a germ machine. It is true. My wife got a cold the firs day of the cruise and the last day. I got a flu right in the middle of the trip. I think that the Noordam tries to minimize this and warns folks to use the hand sanitizer, etc. But there were a number of ill guests. The staff was very nice and helpful. Very friendly with a sincere desire to made our trip pleasant. We saw some lovely beaches. New Zealand was extremely cold and had a hard time going to see it. My wife had a cold and the weather was cold and rainy so we stayed on the ship and let her rest. We liked the entertainment, except for the magician. We made some friends on board. A couple in their late 80's. Husband had a slight hearing problem He really wanted to see the magic show and sit up front. The magician asked me to stand up and pick a card out of his deck. i pointed to elderly husband and said choose him. He really loved magic. Magician addressed husband (I dont want to share his name without his consent) and told him to stand up and pick a card out of the magician's deck. he stood up. But said "What did you say, I didnt hear you" Magician snidely said "I dont like you. You can't hear. Please sit down". I thought that this was rude and uncalled for. There was another guest, a lady who was an english as a second language speaker. He asked her to stand and asked a question and she didnt understand him at first and he rudely told her to sit down. How do I report this to HAL? One of his "tricks" was to pound a bottle with a hammer. He pounded it with a hammer and said" I hate you dad, I hate you dad, i dont want to be a lawyer. I want to be an entertainer" I think he should think about entering the practice of law. His personality is suited for it. Read Less
6 Helpful Votes
Sail Date: November 2016
my 3rd time on the Noordam, 9 weeks totol, so i know her well. For the price of apx 110 per night for a balcony the value is terrific. The BBKing band plays 3x per night and are an exellent ship dance band. The Theater ... Read More
my 3rd time on the Noordam, 9 weeks totol, so i know her well. For the price of apx 110 per night for a balcony the value is terrific. The BBKing band plays 3x per night and are an exellent ship dance band. The Theater is awsome, the shows ok. The piano bar is good, The room good, the food great. The evevators were fast and frequent and all over. There are two one hour happy hours per day, so two good coctails are only 12 dollars including tip. The Microsoft classes are very good and free. The personell are great, and knowledgeable. I would pick a balcony room on floor 4 because it is larger and near the action. I don't have any real complaints. but here are a few. FOR THE SAKE OF OUR PLANET -- I dislike people grabbing four towls for each visit to the pool, (why not take them back to your room for reuse) People throwing away lots of uneaten food, at the buffet seconds are free- so get small portions of what you do not know for shure you will enjoy. Maybe take back to your room what you can not finish for later. At the show if the theater will likely fill up do not leave on empty seat between the person your sittinng next to. Read Less
Noordam Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.0 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 3.0 0.0
Family 2.0 0.0
Shore Excursion 3.0 0.0
Enrichment 4.0 0.0
Service 4.0 0.0
Value For Money 3.0 0.0
Rates 4.0 0.0

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