1 Holland America Noordam Cruise Reviews for Gay & Lesbian Cruises to South Pacific

I was on a 12 night cruise from New Zealand via Tasmania finishing up at Sydney Australia. The cruise was to include New Zealand North Island, New Zealand South Island, Tasmania, Melbourne and Sydney Australia. Embarkation in ... Read More
I was on a 12 night cruise from New Zealand via Tasmania finishing up at Sydney Australia. The cruise was to include New Zealand North Island, New Zealand South Island, Tasmania, Melbourne and Sydney Australia. Embarkation in Auckland was bad. Their boarding ramp broke and this added a few hours to the ordeal. Not a great start. The room (see below for cabin description) was very poor, dated and with quite a few issues. The ship itself was quite dated and in need of a lot of attention. Hit and miss on reception staff. I took pictures and videos which I presented to the reception staff who did a lot of nodding, agreed to do things and then didn't do anything. Needed constant chasing. That said, eventually one reception person did sort me out and was very good. (they are on shifts so quite hit and miss). I had also had a problem where my door didn't close at all. This was quickly sorted out. The other staff on the boat were very good (restaurant etc) and very friendly. I approached Holland America head office with these issues, offered to show them the evidence in the form of pictures and videos I took of the knocking noises, and of the poor customer service on the ship regarding this. They were not interested and all I got from them was a dismissive "Sorry you feel that way" type response, to quote them "extend our apologies if you feel their response was unacceptable". Very poor response. Read Less
Sail Date February 2018
Noordam Ratings
Category Editor Member
Cabins 4.0 4.3
Dining 4.0 4.0
Entertainment 4.0 3.5
Public Rooms 4.0 4.4
Fitness Recreation 3.0 3.8
Family 2.0 3.8
Shore Excursion 3.0 3.6
Enrichment 4.0 3.6
Service 4.0 4.3
Value For Money 3.0 3.9
Rates 4.0 4.3

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