We were very excited to once again travel on HAL. It had been a few years so were really looking forward to stopping off a several ports in NZ as well as Hobart and Melbourne. Boarding in Auckland was a breeze, everything was well planned and executed by port staff. It was all downhill from there. The weather was on most days terrible but that is what can happen in summer in NZ so we were ...
I'm not normally someone to complain and I generally try to approach things with empathy but I was so disappointed by this cruise.
First of all, we booked my parents (aged 65-70) an accessibility room which was not at all accessible. The cruise line refused any type of compensation even though one of the staff suggested they fight for it. At 6'5 My father couldn't even fit on the bed and my ...
I always tell people to take reviews with a grain of salt - some people are just complainers ... and some see everything with rose-colored glasses. But when the same complaints come up again and again, do not ignore the warnings. The negative comments regarding this ship - are accurate.
1. Noordam is OLD, tired, and worn out. It deserves a major overhaul. Not only is the furniture, art, ...
Couple 60s, 26 cruises with various cruiselines worldwide.
This 10/12/23 cruise was our 3rd HAL cruise and our first since mid 2019. Previously we cruised on the old Statendam and in 2019, Maasdam. Both were excellent, entertaining, enriching, educational overall fabulous cruises.
We had such high hopes for returning to HAL on the Noordam December 10 2023 round trip Sydney-NZ-Sydney cruise. ...
Having been on several other Holland America cruises, this one was a great disappointment. There was a distinct lack of activities during the day, bingo & trivia were the only ones available other than fitness. The cooking & computer classes from the past were no longer offered. Food (other than Pinnacle Restaurant) was average, however the service was still excellent by the wait staff, with the ...
We spent a lot of time, choosing this cruise and the reputation of Holland America was a major factor. It was a bucket list item, a once in a lifetime, “let’s go see Alaska”, and we took our adult handicapped nephew with us. We are his guardians and could not have been more clear with Holland America regarding our nephews limitations and the necessity for adjoining rooms, even calling several ...
EVERYTHING CLOSES AT 1130 -1200 even on the night they move back an hour at 2:00am. Its a vacation that feels like a prison for the elderly. I just want enough time to use my drink package but ya know be sober until noon. I dont understand why people choose to lie, if I ordef something that has chanterelle mushrooms on it and I receive buttons I feel cheated. This applies to things labeled ...
We are New Zealanders and chose this cruise as it left from Auckland and we had cruise credits to utilise. We have travelled on several cruise lines and this was our first Holland America cruise and our last.
Embarkation was at 2.40 pm and with the Verifly app was very quick we were on the ship in 15 minutes. A Negative Pre boarding COVID test was a requirement.
Our first impressions of ...
It took over an hour embarking and we were there when only a few people were waiting. The way of doing things in general appeared much slower than other cruise ships we have been on. The first feed days of the cruise during the day there was always a long line for guest services counter. The guest were mainly older Americans. The entertainment on the ship was very poor, some acts did repeats on ...
I am in the middle of a 67 day HAL cruise from the states all around Australia. This is a bucket list cruise, until HAL put holes in my bucket. No on-board passengers while sailing from the states were allowed to book any excursions in future ports of AU until we reached Sydney. Meanwhile close to 1500 passengers boarding in Sydney had been booking excursions from home, resulting in all good ...