Alaska Noordam Alaska Cruise Reviews

3.5 / 5.0
829 reviews
View of ship in Port (Picton)
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View from aft verandah
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3.7
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241 reviews
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1-10 of 15 Alaska Noordam Alaska Cruise Reviews


The trip from Hell

Review for a Alaska Cruise on Noordam

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Magnet1924
6-10 Cruises • Age 60s

11 day Alaska Land/Sea Tour-Denali National Park My significant other wanted to see Glacier Bay and this was the main reason we took this cruise along with seeing Denali. It was an omen-we got to OAK 2 1/2 hrs early. Gate change and we missed our flight. Someone was trying to tell us something! Unfortunately, we got booked on a later flight. Saw Denali.... Fast forward to the cruise-upon ...
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Sail Date: September 2023


Poor Experience with Customer Service

Review for a Alaska Cruise on Noordam

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katben184
2-5 Cruises • Age 50s

I had an 18 day cruise/land HA trip to Alaska. The crusing part on Noordam was great in terms of seeing a beatiful scenery. The rest was OK - the food was not that impressive and there were not a lot of activities. The staff was very nice. The land portion of the trip was somewhat disappointing - the hotel in Anchorage was dirty and not very attractive. A month before the cruise, I had an ...
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Sail Date: July 2023


mediocre at best, disorganized, and not for celiacs

Review for a Alaska Cruise on Noordam

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Nate_9696
2-5 Cruises • Age 70s

We originally chose this cruise because of the shore excursions. The excursions, for the most part were very good, although the timing of getting to and from them was certainly not done for customer convenience. In one instance we had two shuttles returning to the boat. they would not let us get on the first one which left half full. the second now was stuffed with not space to move, and no air ...
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Sail Date: May 2023

Cabin Type: Superior Verandah Suite


Worst customer service ever-avoid HAL

Review for a Alaska Cruise on Noordam

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drmarty
10+ Cruises • Age 60s

Booked this cruise because HAL markets itself as the Alaska experts (75 years going to AK). What a mistake. The ship was at 70% passenger occupancy but 50% crew occupancy. Customer service was horrendous. There were no assistant waiters in the main dining room, so the waiter cleared the dirty dishes from the tables and then delivered our food (after considerable delay). The guest services ...
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Sail Date: July 2022


Dreadful experience!

Review for a Alaska Cruise on Noordam

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Lewisia
First Time Cruiser • Age 60s

My husband and I did the Double Denali with 7 day cruise down the inner passage. What a mistake that was!! I had one day on-board the Noordam before I got ill. One day to enjoy the ship - that's all. I had one day before I fell dreadfully ill with a virulent flu virus which I contracted while staying in the Holland America chalet in Denali a few days before (together with up to 90% of other ...
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Sail Date: June 2019

Cabin Type: Superior Verandah Suite



Noordam Beware!

Review for a South Pacific Cruise on Noordam

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Steveoka
10+ Cruises • Age 60s

We booked a signature suite on this cruise which showed on the HAL website as being a newly refurbished suite with new couch and chairs,marble top counters ,big screen TV on the wall and bright fresh interior but what we actually got when we came onboard is a tired old suite with marks all over the walls,an old bathroom with old grubby shower curtains, an old TV that you couldn’t make out what was ...
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Sail Date: September 2018

Cabin Type: Superior Verandah Suite


Worst Cruise Ever - Dirty, Terrible Service, Illness from lack of cleaning etc.

Review for a Alaska Cruise on Noordam

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CruisingK8
2-5 Cruises • Age 40s

We chose this cruise as a way to get back from Alaska to Vancouver. We were hoping for a smaller, less crowded, low-key cruise. What we got was a filthy ship, illness everywhere, change in itinerary, the worst customer service I've every experienced, really lame entertainment - I mean the worst!, and did I mention how dirty everything was? The good - our room was great. We had a verandah suite ...
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Sail Date: July 2017

Cabin Type: Deluxe Ocean-View Verandah Stateroom


Ship Doctor did not correctly diagnose my illness and I had to leave ship.

Review for a Alaska Cruise on Noordam

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EasyBob
10+ Cruises • Age 60s

My wife and I are 3 Star Mariners on Holland America and have taken many Holland American cruises since 1978. They have always been great, memorable cruises. My wife had been wanting to visit Alaska and Denali. This seemed to be the perfect cruise. We left the Vancouver Port on Sunday,and cruised the inner passage all day Monday arriving in Ketchikan the following day. Ketchikan was a quaint ...
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Sail Date: July 2017

Cabin Type: Deluxe Verandah Suite


Failed to deliver what we paid for in Neptune Class - we were Ripped off

Review for a Canada & New England Cruise on Noordam

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MNBryce
6-10 Cruises • Age 60s

Holland America made many promises about Neptune class but failed to deliver:- 1. Promised express boarding for Neptune class - DID NOT Happen we had to wait among the hundreds of people - very slow. 2. Promised cocktail party with Captain/ senior officers - DID NOT happen 3. Promise priority bookings - DID NOT Happen 4. Promised express embarkation at ports - DID NOT happen 5. ...
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Sail Date: June 2017

Cabin Type: Deluxe Verandah Suite


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