1 Helpful Vote
Sail Date: March 2019
Our family has cruised with HAL a couple of times before and really loved our experiences. Our two daughters are now between eight and eleven, and love formal nights, fine dining and afternoon tea. They also love the traditional kids ... Read More
Our family has cruised with HAL a couple of times before and really loved our experiences. Our two daughters are now between eight and eleven, and love formal nights, fine dining and afternoon tea. They also love the traditional kids activities and hanging out at the pool. My husband and I like to have a good time too, and the quality of food and service is important to us. Our HAL experiences are generally a win win for all four of us. While the Nieuw Statendam is a beautiful ship, it is quite apparent that HAL is reducing staffing levels. For example: For the whole of embarkation day, it was nearly impossible to get a drink on the pool deck. Instead of smiling servers attending to our needs, we had to stand in line at the bar for every drink. For the remainder of the cruise, tables in these areas were equipped with a service button to call a server over to you table. Let's just say our bar bill was higher on previous cruises. The dining room staff at our assigned table were very pleasant and really made an effort but the service was not nearly as good as previous cruises. It is obvious that they are understaffed to maintain the wonderful dinner service that we have come to appreciate. We dined with friends in open seating a couple of times and the service was really frustrating. I'm not sure why that is but, after raving to them about the food and service on HAL, we were embarrassed. The real failure of this cruise was the last day of the cruise on Half Moon Cay. We have been there before and loved it. This time, HAL booked the two largest ships in the line in and out of the Cay at the same time, totally overwhelming the island. There was a long wait for the tender ride to shore. Once ashore, there was absolutely nowhere to sit or shade to be found. The shade we had booked in advance was oversold and we had to stand in line back on board later for a refund. The beautiful beach was absolutely packed and the lines for the lunch buffet were unreasonable. We just didn't eat. When some angry cruisers gave up their shade chairs, we simply took their spot. We got in line about an hour ahead of departure to return to the ship. The shaded tender lines were assigned to returning passengers for the other ship, and we had to stand in line in the blazing sun for over an hour, to then sit atop a crowded tender back to the ship. Not once were we offered shade, water, cold towels or sunscreen. We were all sunburnt from the experience and no one was happy. It was a horrible experience on what should have a been a beautiful final cruise day. With few, exceptions, the food on the Nieuw Statendam is wonderful and keeping to the high HAL standard. Our cabin was lovely and the cabin staff did a great job. The entertainment was very good as well. We will likely cruise HAL again but hope this and other feedback encourages them to restore elegant service and experience that we so enjoy. * Note to family cruisers * On HAL spring break cruises there are plenty of kids for your kids to befriend and interact with, but not so many as to overwhelm (or annoy) the adults. Read Less
12 Helpful Votes
Sail Date: December 2018
My husband and I traveled alone for our 30th Wedding Anniversary on this cruise. We booked a veranda cabin on the Navigation deck via Holland and not a travel agent. Embarkation was very easy. Although the woman taking care of us ... Read More
My husband and I traveled alone for our 30th Wedding Anniversary on this cruise. We booked a veranda cabin on the Navigation deck via Holland and not a travel agent. Embarkation was very easy. Although the woman taking care of us had to be reminded by us on the procedure!! She was also lacking in English communication skills! The wait time to board the ship was longer than usual since this was the first time Nieuw Statendam had entered an American Port so she had a lengthy inspection by the Coast Guard. Understandable. No worries! The Nieuw Statendam is a beautiful ship. It’s very well thought out in its design. You notice this as you walk around the decks, small things like handwashing stations in the Lido...Great idea!! I like how you are served your food in the Lido by the staff and not self service. This kept the germs down and the floors cleaner! The food was protected from the passengers behind a glass partition. We never had to touch a serving spoon or wait to be served. The selections in the Lido did not taste like cafeteria food. It had more of a gourmet flair to it! I Will say that the only item that was lacking on the ship was the self serve ice machine in the Lido. If it worked it all, the best you could hope for was a slow drip of watery slush! The no touch sensor on this ice machine didn’t work properly and I saw passengers putting their hands and used glasses all over the dispenser area trying to get it to work. This was not sanitary! The servers had good ice available in their pitchers, so ask for it instead. The food was excellent everywhere we ate on the ship! Our night in the Pinnacle was enjoyable with amazing meal selections. Our evening at Canaletto was a bit of a disappointment. An area of the Lido is transformed into Canaletto for the evening. The same staff that serves you in the morning and daytime in Lido are also serving you in the evening at Canaletto. I just didn’t feel like I was in a special venue. There wasn’t a feel of specialty dining that one would be willing to pay extra for. The food was good (not excellent) but timeliness of delivery was lacking. We had a late reservation which we will not do again anywhere on any ship! It wasn’t the service of the waitstaff that caused an issue but there appeared to be a back up in the kitchen that caused our entrées to be served over one hour behind our appetizer. Gala night in The Main Diningroom should not be missed! Service was outstanding as was the food. As always with Hollard America the main dining room is something to behold. Our favorite dinner while onboard was in Tamarind. This venue has the best view for dining and ambience on the ship! The half round booth facing aft is by far THE BEST SEAT IN THE HOUSE! I recommend an early reservation for this venue. We watched the sun set and saw the venue lighting change to a soft romantic tone. There was a WOW factor here! Service was amazing!! Be aware when purchasing ahead of time the Signature Dining Package that only two of the five specialty restaurants are included.....The Pinnacle and Canaletto. I made the mistake of assuming all specialty restaurants were available for selection. This is not the case! FYI...Rudi’s Sel de Mer is al la carte pricing. All menu selections are priced separately. The entertainment on board the ship was outstanding. Lincoln Center Stage, Billboard and the Rolling Stone venues. Our favorite was The BB Kings Allstars direct from Beale Street at BB Kings (the club venue that was transformed from Lincoln Center Stage after 9pm) with lots of fun dancing! This band Rocked! The veranda cabin we had #8022 was comfortable with 2 cabin steward‘s Wenjoldy and George that were always available to us with smiles! Service was impeccable! There were 6 electrical and USB outlets. We took a ships approved multi outlet with us and didn’t need it! There is plenty of good lighting in the cabin with reading lights and electrical outlets of each side off the bed. The cabin door is metal but if you want to decorate it, heavy duty magnets need to be used! The bathroom was very well laid out with a large full shower and glass door. The Bollini Bath Fixtures were easy to use and quite beautiful to say the least. There are handholds and a foot rail in the shower that were strategically placed for safety. One thing that was new to us was having to put your cabin key card in a slot by the door inside your cabin to activate the interior lighting. A couple of times I was caught in the bathroom and my husband went for coffee with his card and 30 seconds later the lights went out on me! Something we had to figure out on our own if someone stays behind in the cabin. Beds were comfortable. There was a large hanging closet with plenty of room and a huge television at the foot of our bed. I highly recommend loading the NAVIGATOR program onto your phone, laptop or iPad once you’re on the ship. This program is for your easiest way of getting in touch with Guest Services if you have a problem. It’s much easier than making a phone call, telling your Cabin Stewards or being on hold forever or standing in line at guest services on the third floor. Your problem will be handled in a timely manner. This program also gives you up-to-date information on entertainment food venues, making reservations and many other necessities while on the ship . You do not need to have a purchased the ships wi fi to activate this. There are directions in a bifold paper on the desk when you arrive in your cabin on how to access the NAVIGATOR. But remember, this cannot be accessed until you are on the ship. The price for BLEND the wine blending and tasting venue is $79.00 a person or $99.00 a couple. We did not partake! There was a self service beer and soft drink dispenser that you paid for by the ounce near the indoor Lido Pool Bar. No waiting! At NOTES, the brown liquor tasting venue, one can have a shot of the overly rated 20 year old Pappy Van Winkle for up to $207.00. OR the 12 year old Pappy for $109.00 a shot! There are other brands available more moderately priced. I did not visit the spa on this trip. Our cruise just was not long enough! If shopping for Liquor aboard the ship, the prices are not posted on the bottles. You get the price list from the shop attendant. The ships artwork had a modern feel to it which was very interesting. Every elevator lobby had some sort of avant-garde art piece which was worth seeking out on a self guided art crawl. Our Captain Sybe de Boer was professional, personable and approachable. Our safety and comfort was his NUMBER ONE concern! Our Cruise Director Ross McTaggart was easy to understand and always ready to give information. The Hotel Director Don Habets saw that the few issues we had on the ship were IMMEDIATELY taken care of. Thank you Don!! Adriana Strugala in Guest Services is the person to reach if you have a complicated situation to address! Thank you Adriana. Disembarkation was very easy for us since we brought only carry on luggage for this short voyage. We were given a color coded departure tag to exit the ship when called. In spite of the fact of the Government shutdown, there were a few TSA Supervisors working to assure entry. I (we) would recommend this ship and its crew for future voyages. I would like to be on a longer one next time. Read Less
Nieuw Statendam Ratings
Category Editor Member
Cabins 5.0 4.6
Dining 4.5 4.3
Entertainment 4.5 3.9
Public Rooms 5.0 4.5
Fitness Recreation 4.5 4.1
Family 4.0 4.1
Shore Excursion 4.0 3.7
Enrichment 4.0 3.5
Value For Money 4.5 4.1

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