1 Helpful Vote
Sail Date: March 2019
Our family has cruised with HAL a couple of times before and really loved our experiences. Our two daughters are now between eight and eleven, and love formal nights, fine dining and afternoon tea. They also love the traditional kids ... Read More
Our family has cruised with HAL a couple of times before and really loved our experiences. Our two daughters are now between eight and eleven, and love formal nights, fine dining and afternoon tea. They also love the traditional kids activities and hanging out at the pool. My husband and I like to have a good time too, and the quality of food and service is important to us. Our HAL experiences are generally a win win for all four of us. While the Nieuw Statendam is a beautiful ship, it is quite apparent that HAL is reducing staffing levels. For example: For the whole of embarkation day, it was nearly impossible to get a drink on the pool deck. Instead of smiling servers attending to our needs, we had to stand in line at the bar for every drink. For the remainder of the cruise, tables in these areas were equipped with a service button to call a server over to you table. Let's just say our bar bill was higher on previous cruises. The dining room staff at our assigned table were very pleasant and really made an effort but the service was not nearly as good as previous cruises. It is obvious that they are understaffed to maintain the wonderful dinner service that we have come to appreciate. We dined with friends in open seating a couple of times and the service was really frustrating. I'm not sure why that is but, after raving to them about the food and service on HAL, we were embarrassed. The real failure of this cruise was the last day of the cruise on Half Moon Cay. We have been there before and loved it. This time, HAL booked the two largest ships in the line in and out of the Cay at the same time, totally overwhelming the island. There was a long wait for the tender ride to shore. Once ashore, there was absolutely nowhere to sit or shade to be found. The shade we had booked in advance was oversold and we had to stand in line back on board later for a refund. The beautiful beach was absolutely packed and the lines for the lunch buffet were unreasonable. We just didn't eat. When some angry cruisers gave up their shade chairs, we simply took their spot. We got in line about an hour ahead of departure to return to the ship. The shaded tender lines were assigned to returning passengers for the other ship, and we had to stand in line in the blazing sun for over an hour, to then sit atop a crowded tender back to the ship. Not once were we offered shade, water, cold towels or sunscreen. We were all sunburnt from the experience and no one was happy. It was a horrible experience on what should have a been a beautiful final cruise day. With few, exceptions, the food on the Nieuw Statendam is wonderful and keeping to the high HAL standard. Our cabin was lovely and the cabin staff did a great job. The entertainment was very good as well. We will likely cruise HAL again but hope this and other feedback encourages them to restore elegant service and experience that we so enjoy. * Note to family cruisers * On HAL spring break cruises there are plenty of kids for your kids to befriend and interact with, but not so many as to overwhelm (or annoy) the adults. Read Less
1 Helpful Vote
Sail Date: March 2019
We've generally had good cruising experiences on HAL. Our first cruise with the line was more than 10 years ago on the Eurodam, which we sailed on again more recently after its refurbishment. We've sailed the Koningsdam, ... Read More
We've generally had good cruising experiences on HAL. Our first cruise with the line was more than 10 years ago on the Eurodam, which we sailed on again more recently after its refurbishment. We've sailed the Koningsdam, Westerdam and others as well. Overall, each provided us a solid, enjoyable experience that kept us wanting to stay with Holland. This cruise experiences on the Nieuw Statendam was different... some good, some not so good. THE GOOD: As expected, the ship was beautiful. It's new, so - as expected - public areas and the cabins were clean, fresh and sparkling. HAL's newly expanded music theme was evident in its interesting hallway art and with its new Rolling Stones venue. BB King Blues band rocked the house. Good, energetic vibes. The overall demographic was much different too. Not sure if it's because it was Spring Break, or because of expanded music entertainment choices, but there was a different (and, IMO, better) "population" mix on this cruise. The passengers on most previous HAL's we've been on seemed quite old/elderly. No so at all on this cruise. THE BAD: Service on the Lido Deck has slipped noticeably. We often had to track down staff to get: tables cleared, silverware, coffee, water, etc. Not good. The food on Lido seemed to decline in quality too. Glad I like Asian/Indonesian food because that became my "go-to" choice pretty much every day. Desserts looked pretty, but weren't all that tasty (except in the Dutch Cafe - mmmm). Another oddity: the ship was full, yet invariably food in Lido was only available on one side. The other side was closed completely. Led to long lines on occasion. Also, it seemed odd to us that a Lido would close entirely after lunch until dinner. I believe HAL used to offer at least fruit and small sandwiches for those wanting a mid afternoon snack. No longer! Cocktails in the BB King Blues Club were a joke. We ordered a drink ONCE because the quantity of liquid in our drinks barely coated the bottom.of the glasses. We had a cabin with a balcony. It was nice, though it sermed smaller than the same class of cabins we've had before on Holland. We had to walk through the Casino to get to various places on the ship and the smell of cigarettes was nasty. I thought that Holland was a non-smoking line. Wrong. Read Less
Nieuw Statendam Ratings
Category Editor Member
Cabins 5.0 4.6
Dining 4.5 4.3
Entertainment 4.5 3.9
Public Rooms 5.0 4.5
Fitness Recreation 4.5 4.1
Family 4.0 4.1
Shore Excursion 4.0 3.7
Enrichment 4.0 3.5
Value For Money 4.5 4.1

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