3 Holland America Nieuw Amsterdam Senior Cruise Reviews

Got bitten by bedbugs on the first night all over upper body. Cruise medical center refused to address the problem on Christmas Eve, unless I paid $95 for consultation on a problem caused by poor health condition and lack of proper ... Read More
Got bitten by bedbugs on the first night all over upper body. Cruise medical center refused to address the problem on Christmas Eve, unless I paid $95 for consultation on a problem caused by poor health condition and lack of proper maintenance and examination of bedding. I inspected pillows and found badly stained pillows obscured by pillow covers. The next day after I suffered these horrible red itching bites, I decided to inspect mattress also and discovered a blanket insert that had three dried blood stains, which was also hidden with a zipped cover over the mattress. It was disgusting! Again, we requested replacements. The overall ship is nice but everything shuts down by 11pm. You can't even get a hot dog from the outside Lido since the pools and outside area is completely closed and dark. No Karaoke for us lovers of this fun activity. The ship catered to selling high priced jewelry, terribly overpriced, if you have any knowledge of the cost of fine jewelry, which I have had for over 40 years. The best parts of the ship was The Lincoln Stage Performances and The BB King's All Stars band. It is a ship for the elderly who have no interest but to sun bathe and view overpriced jewelry and art. The Art Gallery was quite nice but I didn't bother to ask about the price of any of the wonderful paintings since I was convinced it would be as ridiculous as the jewelry. The jewelry auction proved my point. No one bid over approximately $1100 for any of the jewelry that was auctioned. The jewelry indicated pieces worth at least $28,000, with bids starting at around $18,000. In fact I said nothing but the guy who purchased the pair of earrings for the nearly $1100 must not have known he was being overpriced. No one bothered to bid on the over 20 or more items since they too must have realized it was overpriced. The ports that sold jewelry I believe were also a rip-off. In Cozumel you could possibly get a decent pair of cowboy boots at a reasonable price if you negotiated with the seller for Roger's Boots. Ocho Rios was a rip-off since you had to take a bus to beach and be charged for everything connected to it. No free rides here. The 7-mile beach had bad large graveled sand. Not comfortable for bare feet! I wanted to use an Expedia $100 onboard credit to purchase and monogram robe, but the guest service person, an Indonesian clerk, lied to me and told me no new robes were available for sale that I could use the credit towards. This turned out to be a lie, since my husband was able to order one to be billed to our cabin, with three letter free monogram, which was personally delivered to our cabin: 10033, by an apologizing guest services person. I was never offered any assistance for the painful and annoying bedbug bites and had to purchase skin irritation and abrasion cream as well as spray from the gift shop. The gift shop was also overpriced with items that should have cost much less. We are upper middle class people and are by no means tightwads, but the prices we encountered on this trip were ridiculous, including the price of the cruise, which offered very limited activities. No Broadway or Las Vegas style shows will you see here, even though the main stage is beautiful. What a terrible waste? The Main Stage entertainment was less than mediocre and short on time. The food was not the best, but good none the less. The overall staff attendants were excellent! However, we did not need two attendants @$14.50 each to be assigned to our small cabin, with small balcony. The person in charge of inspection of housekeeping should be heavily reprimanded for not instructing cabin attendants to inspect bedding for cleanliness, wear and tear --BEDBUGS! Never expected this on a relatively new ship. Horrible! There is no excuse for the heavily stained pillows or blanket or any other unhealthy bedding that I did not discover. We have been on many cruises throughout the years, but will never go Holland America again. Even the teenagers on deck were bored to death. I found them one night sprawled out on the outside of their so-called lounge or club area laying on the floor or doing whatever they could to keep from falling to sleep at around 11pm. I would never book this cruise again, even if I'm 100 years old. It would still be too boring for me. Read Less
Sail Date December 2018
Because it fit in with a followup to our WONDERFUL ROYAL CARIBBEAN HARMONY OF THE SEAS the prior week! --1st big thing is 900 gospel singers on the ship that they couldn't totally fill leaving people like us as LEFTOVERS. They got ... Read More
Because it fit in with a followup to our WONDERFUL ROYAL CARIBBEAN HARMONY OF THE SEAS the prior week! --1st big thing is 900 gospel singers on the ship that they couldn't totally fill leaving people like us as LEFTOVERS. They got early entertainment, ours was 9:00 p.m. We were not told this was the scenario when we booked directly with them. I asked the front desk on the 1st day WHY we were not told! NO ANSWER! --Ship stores closed for renovation & improvements. Even when they reopened they were not much to look at. --Ports were 3 beach type ports: Coco Cay, Labadee, Amber Cove (closed that day due to waves) and Cozumel. Coco Cay was fabulous! Cozumel mediocre. Labadee, been before, but okay for a beach day. Really wanted to see the new Amber Cove development, but no go. --Food was poor in dining room compared to Harmony. One day there was nothing on the main menu we would eat so opted for a 3rd day of salmon. The best thing there was our table partners whom we had just met. --Lunch and Breakfast Buffet upstairs okay, but not the best and many repeat items. Service for meals mostly good. --Ship full of old people. I am old too, but not decrepit. Not a young person's cruise. --Entertainment couldn't touch Royal Caribbean performances. Offers after dinner were cheesy games in the lounges, guy and girl singer that couldn't sing the greatest, a nature movie, dancing on the stage, a gal that impersonated other singers was not bad, but did it 2 nights, dance routine we skipped. Just wasn't worth it. Been on 20+cruises mostly with Royal Caribbean and this one line will never be on my list again. Read Less
Sail Date February 2018
Holland America has been declining for years. This was my 7th and last cruise with HAL.This particular cruise they failed to disembark guest at the Grand Cayman Port. Instead of admitting the port was too crowded, they lied to the guest ... Read More
Holland America has been declining for years. This was my 7th and last cruise with HAL.This particular cruise they failed to disembark guest at the Grand Cayman Port. Instead of admitting the port was too crowded, they lied to the guest and said the seas were too rough to tender to shore. Everyone on the ship knew it was lie.The Captain even came out to the Lido just to get first hand account of what the guest were saying. The seas were calm and other ships were tendering just fine but he was insistent on giving one lame excuse after the next. I emailed the Grand Cayman Port when I returned home and this a quote from the Port. "The Nieuw Amsterdam did not disembark passengers in Cayman on Jan 2 due to engine trouble and left the Cayman waters shortly after it attempted to tender passengers." I also purchased art work from Park West Galleries which I never received. After months of calls and emails between Park West and HAL the refund was finally approved by Park West but the credit has to come from HAL. As of August 8th, they still have not refunded my money and now refuse to respond to my emails now that they can't blame Park West any longer. 8 months and still no art or refund. As for the ship and staff, the Lidos staff seemed annoyed by the smallest request from a glass of water to where to find the butter. Guest were clearly an intrusion in their routine. The dining room staff was efficient but the food was slow to come out of the kitchen and they had to keep apologizing for the delays. Dinner service was two hours. The ship was small and veranda cabin was very cramped. Much smaller than their other ships. Overall, HAL has been on the decline for many years and each year they seem to get worse. I won't be sailing with them again. Read Less
Sail Date January 2016
Nieuw Amsterdam Ratings
Category Editor Member
Cabins 4.5 4.4
Dining 4.0 4.1
Entertainment 4.5 3.5
Public Rooms 4.5 4.4
Fitness Recreation 4.0 3.8
Family 4.0 3.8
Shore Excursion 4.0 3.7
Enrichment 4.0 3.6
Service 4.5 4.4
Value For Money 4.0 4.0
Rates 4.0 4.1

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